quick help
hp deskjet 948c/940c/920c series
table of contents
learning about your printer . . . . . . . . . . . . . . . . . . . . . . 1
introducing your hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . 2
finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
notices and acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
learning about printer features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
using paper trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
using the taskagent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
printing on paper and other media. . . . . . . . . . . . . . . . 17
printing with your hp deskjet printer. . . . . . . . . . . . . . . . . . . . . . . 18
plain paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
business cards, index cards, and other small media . . . . . . . . . . . 33
photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
greeting cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
posters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
iron-on transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
manual two-sided printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
custom paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
product maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 55
print cartridge status light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
replacing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
aligning print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
automatically cleaning print cartridges . . . . . . . . . . . . . . . . . . . . . 63
manually cleaning print cartridges . . . . . . . . . . . . . . . . . . . . . . . 64
cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
refilling print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
maintaining print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
print cartridge part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
the hp deskjet toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
solve a problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
printer lights are flashing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
printer is not printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
printer is too slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
problems with printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
product specifications. . . . . . . . . . . . . . . . . . . . . . . . . . 89
product specifications for hp deskjet 948c series printers . . . . . . . . 90
product specifications for hp deskjet 940c series printers . . . . . . . . 95
product specifications for hp deskjet 920c series printers . . . . . . . 100
minimum printing margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
system requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
learning about your printer
• introducing your hp deskjet printer
• finding information
• notices and acknowledgments
• terms and conventions
• learning about printer features
• using paper trays
• using the taskagent
1
introducing your hp deskjet printer
Congratulations! You have purchased an HP Deskjet printer that is equipped
with several exciting features:
• Excellent photo quality through HP’s PhotoREt III, ColorSmart III
printing technology
• High r es oluti on pr inting w ith 24 00 x 1200 dpi color pho to mode and
600 x 600 dpi black text mode
• Print speeds up to 12 pages per minute for black text and up to 10
pages per minute for text and color graphics (Print speeds vary with
printer models)
HP Deskjet printers are designed to help you get the best results for your
printing needs. Read about these and other features in the following sections.
2
finding information
quick help offers instructions for using your HP deskjet printer. More help is
available in other documents included with the printer. The following list
explains where you can find specific types of information.
The
quick start
printer and install printer software.
The
quick reference guide
explains how to troubleshoot installation problems.
This
quick help
maintenance, and specifications and explains how to print
documents and solve problems that may occur as you print.
The
hp deskjet release notes
compatibility with your printer. Read the Release Notes by
clicking
What’s This?
software. Open What’s This? help by putting the cursor on
an option and clicking the right mouse button. Click
This?
Start
to view more information about the selected option.
setup poster explains how to set up your
provides warranty information and
guide tells you about printer features,
explain hardware and software
>
Programs
help explains onscreen options in the printer
>
hp deskjet series
>
release notes
What’s
.
3
notices and acknowledgments
hewlett-packard company notices
The information contained in this document is subject to change without
notice.
Hewlett-Packard (HP) makes no warranty of any kind with regard to this
material including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Hewlett-Packard shall not be liable for any errors or for incidental or
consequential damages in connection with the furnishing, performance, or
use of this material.
All rights reserved. Reproduction, adaptation, or translation of this material
is prohibited without prior written permission of Hewlett-Packard, except as
allowed under copyright laws.
acknowledgments
Microsoft, MS, MS-DOS, and Windows are registered trademarks of
Microsoft Corporation.
TrueType is a U.S. trademark of Apple Computer, Inc.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated.
Copyright 2001 Hewlett-Packard Company
4
terms and conventions
The following terms and word conventions are used in quick help.
terms
HP Deskjet printers may be referred to as
HP Deskjet
or
HP printers
symbols
The > symbol guides you through a series of software steps.
For example:
Start
>
Programs
Click
open the HP Deskjet Toolbox.
>
hp deskjet series
>
hp deskjet series Toolbox
cautions and warnings
A
Caution
equipment. For example:
A
Warning
For example:
indicates possible damage to the HP Deskjet printer or to other
Caution!
contacts. Touching these parts will result in clogs, ink failure, and bad
electrical connections.
Do not touch the print cartridge ink nozzles or copper
indicates possible harm to yourself or to others.
Warning!
Keep print cartridges out of the reach of children.
.
to
5
icons
A
A
icon indicates that additional information is provided. For example:
Note
icon indicates that additional information is available through the
Mouse
What’s This?
For best results use HP products.
help feature.
To find more information about options on each tab screen, point to an
option and click the right mouse button to display the
box. Click
option.
What’s This?
to view more information about the selected
What’s This?
dialog
6
l
earning
about printer features
buttons and lights
The HP Deskjet printer buttons let you turn the printer on and off, cancel a
print job, or resume printing. The lights give you visual cues about the state
of the printer.
1. Cancel button 2. Print Cartridge Status light and symbol 3. Resume light and button
4. Power button and light
cancel button
Pressing this button cancels the current print job.
7
print cartridge status symbol and light
The light above the Print Cartridge Status symbol flashes when a print
cartridge is low on ink or incorrectly installed.
See also:
print cartridge status light
resume button and light
The light above the Resume button flashes when an action is required such
as loading paper or clearing a paper jam. When the problem is fixed, press
the Resume button to continue printing.
power button and light
The Power button turns the printer on and off. It takes approximately five
seconds for the printer to turn on after you press the Power button. The green
light above the Power button flashes when printing is in progress.
Caution!
the printer on and off. Using a power strip, surge protector, or a wallmounted switch to turn the printer on and off may cause premature
printer failure.
Always use the Power button on the front of the printer to turn
paper trays
The printer has an In tray and an Out tray. Paper or other media is placed
in the In tray for printing. Printed pages are deposited in the Out tray.
The printer may have a Fold-Up tray that contains the In and Out trays.
See also:
in tray
out tray
fold-up tray
8
two-sided printing
The printer has a Manual Two-Sided Printing feature so that you can print
both sides of a page.
An optional Two-Sided Printing Accessory can be purchased for automatic
two-sided printing with 948c and 940c series printers.
See also:
manual two-sided printing
9
using paper trays
In tray
The In tray holds paper or other media to be printed.
1. Out tray 2. In tray pushed in
Pull out the In tray to load paper and other media. Keep the In tray pulled out
when you print on legal paper.
1. In tray pulled out
10
You can print different sizes of media by sliding the paper guides in and out.
1. paper width guide 2. In tray pulled out 3. paper length guide
out tray
The position of the Out tray can be changed for different printing needs.
Out tra y up
– Place the tray in the up position for easy loading of paper into
the In tray. The Out tray must remain in the up position to print banners.
1. Out tray up
11
Out tray down
– Leave the tray in the down position for most types of printing
and single envelope printing.
Out tray extension
– (Not available in all printer models.) Pull the Out tray
extension out when printing a large number of pages. Also extend the tray
when you are printing in draft mode to prevent the paper from falling out of
the tray. When the print job finishes, push the tray extension back into its
storage slot.
Do not use the Out tray extension with legal-sized paper. It may cause
a paper jam.
1. single envelope slot 2. Out tray down 3. Out tray extension
See also:
printing on paper and other media
12
fold-up tray
Your printer may have a Fold-Up tray that contains the In and Out trays. The
Fold-Up tray must always be lowered to print or to access the print cartridges.
1. Fold-Up tray up 2. Fold-Up tray down
13
using
The TaskAgent allows you to determine the status of the print cartridges and
to change settings such as default print quality. It is located on the Windows
taskbar.
the taskagent
1. TaskAgent
changing print quality
You can quickly change the resolution of printed output using the TaskAgent.
1.
Click the
The Default Pr int S ettings
default print quality and to turn on automatic two-sided printing if you
have purchased the optional HP Two-Sided Printing Accessory. (This
accessory is not available for all printer models.)
14
TaskAgent
icon on the Windows taskbar.
dialog box a ppears. It allo w s y ou to c hange the
2.
Select from the following options:
•
Print Quality: Draft, Normal
•
Automatic Two-Sided Printing
3.
Click outside the Default Print Settings box.
, or
Best
: If appropriate
A dialog box a ppears stating that the ne w se tting will be u sed ev ery time
you print. (If you don’t want to see this dialog box again, select
show me this message again
4.
Click OK to change the default print setting.
.)
Don’t
opening the printer properties dialog box
You can also use the TaskAgent to access the printer properties dialog box.
In this box, you can select properties such as paper size and type, page
orientation, and color brightness. Double-clicking the TaskAgent opens the
printer properties box
.
using the taskagent shortcut menu
Right-clicking the TaskAgent opens a menu of shortcuts that includes the
names of all installed HP Deskjet printers. You can perform the following
actions from this menu:
• Change the printer by selecting the printer name. A check mark
appears next to the HP Deskjet printer selected.
• Select
• Select
• Select
clicking
Change Default Print Settings
Open Toolbox
to turn off the TaskAgent. Turn the TaskAgent back on by
Exit
>
Start
to open the HP Deskjet Toolbox.
Programs
>
hp deskjet series
to open the printer properties box.
>
TaskAgent
T a skA gent a ppear s au tomati cally whene v er you restart your compu ter.
See also:
the hp deskjet toolbox
. The
15
displaying print cartridge warning messages
The color and appearance of the TaskAgent change when there are warning
messages. Warning messages appear when a print cartridge is low on ink
or has been installed incorrectly.
• When the icon is blinking and outlined in yellow, unread warning
messages have been issued.
• When the icon is outlined in yellow but no longer blinking, prev i ou sl y
read warning messages are pending.
• When the icon is no longer outlined in yellow, warning issues are
resolv ed .
To view warning messages:
1.
2.
Click the
Click the
TaskAgent
Warning Information
The HP Deskjet Toolbox is displayed.
3.
Select the
Warning Information
messages.
4.
Click
in the top right corner of the Toolbox to exit.
Close
icon to open the Default Print Settings dialog box.
button.
tab to view print cartridge warning
The Warning Information button and Warning Information tab only
appear when there are warning messages.
See also:
the hp deskjet toolbox
checking print cartridge status
replacing print cartridges
16
printing on paper and other media
• printing with your hp deskjet printer
• plain paper
•envelopes
• transparencies
• labels
• business cards, index cards, and other small media
• photographs
• greeting cards
• posters
• banners
• iron-on transfers
• manual two-sided printing
• custom paper sizes
17
printing with your hp deskjet printer
opening the printer properties dialog box
The printer is controlled by software installed on the computer. The printer
software, also called a printer driver, provides a dialog box to communicate
with the printer. In the printer properties box you can select options such as
paper size and type, page orientation, and color settings.
Open the printer properties box in one of the following ways:
• From the TaskAgent
Windows taskbar.
• From the File menu in the software program y ou ar e u sing . Follow one
of these paths to open the printer properties box, depending on your
software program:
- Click
–or–
- Click
–or–
- Click
File
File
File
>
>
>
by double-clicking the TaskAgent icon on the
, then select
Print
Print Setup
>
Print
Setup
, then select
Properties
Properties
, then select
Properties
.
18
changing printer properties settings
The printer properties box contains Setup, Features, and Advanced tab
options.
•Use the
tab to choo se print quality, paper ty pe, paper size, and
Setup
banner printing. You can also scale the size of the printed document
so that it fits on the paper in your printer.
•Use the
Features
tab to select page orientation, number of copies,
multiple pages per sheet , and po s ter printing. You can also choo s e to
preview the printed document, print in reverse order (last page first),
and set two-sided printing from this tab.
• Use the
Advanced
tab to mak e colo r and co n trast adjustments, and t o
choose options for ink volume, ink drying time, and print speed (Low
Memory Mode).
saving changes
When you change print settings, click
changes. If you do not change any settings, click
document.
To find more information about the options in the printer properties box,
point to an option and click the right mouse button to display the
This?
dialog box. Select
selected option.
What’s This?
, then click OK to save your
Apply
to view more information about the
Cancel
to return to your
What’s
19
plain paper
• letter/A4 paper
• legal paper
letter/A4 paper
preparing to print
1.
Raise the Out tray and pull out the In tray.
2.
Slide out both paper guides.
3.
Insert a stack of paper into the In tray.
4.
Place up to 100 sheets o f pa pe r int o the In tray if your print e r ha s a FoldUp tray. Place up to 150 sheets of paper into the In tray if your printer
does not have a Fold-Up tray.
5. Slide the paper width guide snugly against the stack of paper.
6.
Lower the Out tray.
20
printing on letter/A4 paper
1.
Open the file you want to print.
Follow one of these paths to select your print options, depending on the
software program you are using:
• Click
File
>
, then select
Print
Properties
–or–
• Click
File
>
Print Setup
, then select
Properties
–or–
• Click
File
>
Print
>
, then select
Setup
Properties
.
The printer properties box appears with Setup, Features, and Advanced
tab options.
2.
Select the
•
•
•
3.
Select the
•
•
Print Quality: Draft, Normal
Paper Type: Plain Paper
Paper Size: Letter
Orientation
Two-Sided Printing
tab, then choose the following:
Setup
, or
Best
or A4
Features
tab, then choose the following:
: Appropriate orientation
: Select if you wish to print manually on both sides
of the paper. If you have purchased the optional HP Two-Sided
Printing Accessory (not available for all printer models), two-sided
printing occurs automatically when this box is checked.
•
4.
Select the
Copies
: Number of copies
Advanced
tab if you w ish to pr int in gr a ys cale or mak e optional
adjustments to ink volume, color, or print speed (Low Memory Mode).
21
printing guidelines
Most plain photocopy paper can be used in your printer, particularly paper
that is marked for use in inkjet printers. To get the best results, use HP papers.
These papers have been developed especially for HP inks and HP printers.
See also:
printing with your hp deskjet printer
manual two-sided printing
custom paper sizes
legal paper
preparing to print
1.
Raise the Out tray and pull out the In tray.
2.
Slide out both paper guides.
3.
Insert a stack of legal-sized paper into the In tray as far as it will go.
4.
The paper will extend over the edge of the tray.
5.
Slide the paper width guide snugly against the stack of paper.
6.
Lower the Out tray.
22
printing on legal paper
1.
Open the file you want to print.
Follow one of these paths to select your print options, depending on the
software program you are using:
• Click
File
>
, then select
Print
Properties
–or–
• Click
File
>
Print Setup
, then select
Properties
–or–
• Click
File
>
Print
>
, then select
Setup
Properties
.
The printer properties box appears with Setup, Features, and Advanced
tab options.
2.
Select the
•
•
•
3.
Select the
•
•
•
4.
Select the
Print Quality: Draft, Normal
Paper Type: Plain Paper
Paper Size: Legal
Orientation
Two-Sided Printing
Copies
tab, then choose the following:
Setup
, or
Features
tab, then choose the following:
: Appropriate orientation
: Unchecked
: Number of copies
Advanced
tab if you w ish to pr int in gr a ys cale or mak e optional
Best
adjustments to ink volume, color, or print speed (Low Memory Mode).
printing guidelines
Leave the In tray pulled out when you print on legal paper. The paper will
extend over the edge of the tray.
For best results use hp products.
23
envelopes
Print a single envelope using the envelope slot, or print multiple envelopes
using the In tray.
• printing a single envelope
• printing multiple envelopes
printing a single envelope
preparing to print
1.
Place the en v elope—with the f lap side o n the left and fac ing up—int o the
single envelope slot.
2.
Push the envelope forward until it stops.
printing the envelope
If your software program includes an envelope-printing feature, do not
follow these instructions. Follow the instructions provided by the
software program.
1.
Open the file you want to print.
24
2.
Follow one of these paths to select your print options, depending on the
software program you are using:
• Click
File
>
, then select
Print
Properties
–or–
• Click
File
>
Print Setup
, then select
Properties
–or–
• Click
File
>
Print
>
, then select
Setup
Properties
.
The printer properties box appears with Setup, Features, and Advanced
tab options.
3.
Select the
•
•
•
4.
Select the
•
•
•
5.
Select the
Print Quality: Normal
Paper Type: Plain Paper
Paper Size
Orientation
Two-Sided Printing
Copies
tab, then choose the following:
Setup
: Appropriate envelope size
Features
tab, then choose the following:
: Appropriate envelope orientation
: Unchecked
: 1
Advanced
tab if you w ish to pr int in gr a ys cale or mak e optional
adjustments to ink volume, color, or print speed (Low Memory Mode).
6.
Click
7.
Click OK to print.
to return to the Print or Print Setup screen.
OK
printing guidelines
• Verify that the Out tray is in the down position.
• Avoid using envelopes that have clasps or windows.
• Avoid using envelopes that are shiny or embossed, envelopes with
thick, irregular, or curled edges, or envelopes that are wrinkled, torn,
or otherwise damaged.
25
printing multiple envelopes
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Place no more than 15 envelopes—with the flap side on the left and
facing up—in the tray.
4.
Push the envelopes forward until they stop.
5.
Slide the paper guides snugly against the edges of the envelopes, then
push the tray forward until it stops.
printing the envelopes
If your software program includes an envelope-printing feature, do not
follow these instructions. Follow the instructions provided by the
software program.
1.
Open the file you want to print.
26
2.
Follow one of these paths to select your print options, depending on the
software program you are using:
• Click
File
>
, then select
Print
Properties
–or–
• Click
File
>
Print Setup
, then select
Properties
–or–
• Click
File
>
Print
>
, then select
Setup
Properties
.
The printer properties box appears with Setup, Features, and Advanced
tab options.
3.
Select the
•
•
•
4.
Select the
•
•
•
5.
Select the
Print Quality: Normal
Paper Type: Plain Paper
Paper Size
Orientation
Two-Sided Printing
Copies
tab, then choose the following:
Setup
: Appropriate envelope size
Features
tab, then choose the following:
: Appropriate envelope orientation
: Unchecked
: Up to15
Advanced
tab if you w ish to pr int in gr a ys cale or mak e optional
adjustments to ink volume, color, or print speed (Low Memory Mode).
6.
7.
Click
Click
to return to the Print or Print Setup screen.
OK
to print.
OK
27
printing guidelines
• Never place more than 15 envelopes in the In tray at one time.
• Align the envelope edges before inserting them.
• Avoid using envelopes that have clasps or windows.
• Avoid using envelopes that are shiny or embossed, envelopes with
thick, irregular, or curled edges, or envelopes that are wrinkled, torn,
or otherwise damaged.
For best results use hp products.
28
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