HP DeskJet 920C, DeskJet 940C, DeskJet 948C Quick Guide

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quick help

hp deskjet 948c/940c/920c series

learning about your printer . . . . . . . . . . . . . . . . . . . . . . 1

introducing your hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . 2

finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

notices and acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

learning about printer features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

using paper trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

using the taskagent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

printing on paper and other media. . . . . . . . . . . . . . . . 17

printing with your hp deskjet printer. . . . . . . . . . . . . . . . . . . . . . . 18

plain paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

business cards, index cards, and other small media . . . . . . . . . . . 33

photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

greeting cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

posters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

iron-on transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

manual two-sided printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

custom paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

product maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 55

print cartridge status light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

replacing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

aligning print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

automatically cleaning print cartridges . . . . . . . . . . . . . . . . . . . . . 63

manually cleaning print cartridges . . . . . . . . . . . . . . . . . . . . . . . 64

cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

refilling print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

maintaining print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

print cartridge part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

the hp deskjet toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

solve a problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

printer lights are flashing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

printer is not printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

printer is too slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

problems with printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

product specifications. . . . . . . . . . . . . . . . . . . . . . . . . . 89

product specifications for hp deskjet 948c series printers . . . . . . . . 90

product specifications for hp deskjet 940c series printers . . . . . . . . 95

product specifications for hp deskjet 920c series printers . . . . . . . 100

minimum printing margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

system requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

learning about your printer

• introducing your hp deskjet printer

• finding information

• notices and acknowledgments

• terms and conventions

• learning about printer features

• using paper trays

• using the taskagent

introducing your hp deskjet printer

Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features:

• Excellent photo quality through HP’s PhotoREt III, ColorSmart III printing technology

• High r es oluti on pr inting w ith 24 00 x 1200 dpi color pho to mode and 600 x 600 dpi black text mode

• Print speeds up to 12 pages per minute for black text and up to 10 pages per minute for text and color graphics (Print speeds vary with

printer models)

HP Deskjet printers are designed to help you get the best results for your printing needs. Read about these and other features in the following sections.

finding information

quick help offers instructions for using your HP deskjet printer. More help is available in other documents included with the printer. The following list explains where you can find specific types of information.

The

quick start

printer and install printer software.

The

quick reference guide

explains how to troubleshoot installation problems.

This

quick help

maintenance, and specifications and explains how to print documents and solve problems that may occur as you print.

The

hp deskjet release notes

compatibility with your printer. Read the Release Notes by clicking

What’s This?

software. Open What’s This? help by putting the cursor on an option and clicking the right mouse button. Click

This?

Start

to view more information about the selected option.

setup poster explains how to set up your

provides warranty information and

guide tells you about printer features,

explain hardware and software

Programs

help explains onscreen options in the printer

hp deskjet series

release notes

What’s

notices and acknowledgments

hewlett-packard company notices

The information contained in this document is subject to change without notice.

Hewlett-Packard (HP) makes no warranty of any kind with regard to this material including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

acknowledgments

Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.

TrueType is a U.S. trademark of Apple Computer, Inc. Adobe and Acrobat are trademarks of Adobe Systems Incorporated.

terms and conventions

The following terms and word conventions are used in quick help.

terms

HP Deskjet printers may be referred to as

HP Deskjet

HP printers

symbols

The > symbol guides you through a series of software steps. For example:

Start

Programs

Click open the HP Deskjet Toolbox.

hp deskjet series

hp deskjet series Toolbox

cautions and warnings

Caution

equipment. For example:

Warning

For example:

indicates possible damage to the HP Deskjet printer or to other

Caution!

contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.

Do not touch the print cartridge ink nozzles or copper

indicates possible harm to yourself or to others.

Warning!

Keep print cartridges out of the reach of children.

icons

icon indicates that additional information is provided. For example:

Note

icon indicates that additional information is available through the

Mouse

What’s This?

For best results use HP products.

help feature.

To find more information about options on each tab screen, point to an option and click the right mouse button to display the box. Click option.

What’s This?

to view more information about the selected

What’s This?

dialog

earning

about printer features

buttons and lights

The HP Deskjet printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of the printer.

1. Cancel button 2. Print Cartridge Status light and symbol 3. Resume light and button

4. Power button and light

cancel button

Pressing this button cancels the current print job.

print cartridge status symbol and light

The light above the Print Cartridge Status symbol flashes when a print cartridge is low on ink or incorrectly installed.

See also:

print cartridge status light

resume button and light

The light above the Resume button flashes when an action is required such as loading paper or clearing a paper jam. When the problem is fixed, press the Resume button to continue printing.

power button and light

The Power button turns the printer on and off. It takes approximately five seconds for the printer to turn on after you press the Power button. The green light above the Power button flashes when printing is in progress.

Caution!

the printer on and off. Using a power strip, surge protector, or a wallmounted switch to turn the printer on and off may cause premature printer failure.

Always use the Power button on the front of the printer to turn

paper trays

The printer has an In tray and an Out tray. Paper or other media is placed in the In tray for printing. Printed pages are deposited in the Out tray.

The printer may have a Fold-Up tray that contains the In and Out trays.

See also:

in tray out tray fold-up tray

two-sided printing

The printer has a Manual Two-Sided Printing feature so that you can print both sides of a page.

An optional Two-Sided Printing Accessory can be purchased for automatic two-sided printing with 948c and 940c series printers.

See also:

manual two-sided printing

using paper trays

In tray

The In tray holds paper or other media to be printed.

1. Out tray 2. In tray pushed in

Pull out the In tray to load paper and other media. Keep the In tray pulled out when you print on legal paper.

1. In tray pulled out

You can print different sizes of media by sliding the paper guides in and out.

1. paper width guide 2. In tray pulled out 3. paper length guide

out tray

The position of the Out tray can be changed for different printing needs.

Out tra y up

– Place the tray in the up position for easy loading of paper into

the In tray. The Out tray must remain in the up position to print banners.

1. Out tray up

Out tray down

– Leave the tray in the down position for most types of printing

and single envelope printing.

Out tray extension

– (Not available in all printer models.) Pull the Out tray extension out when printing a large number of pages. Also extend the tray when you are printing in draft mode to prevent the paper from falling out of the tray. When the print job finishes, push the tray extension back into its storage slot.

Do not use the Out tray extension with legal-sized paper. It may cause a paper jam.

1. single envelope slot 2. Out tray down 3. Out tray extension

See also:

printing on paper and other media

fold-up tray

Your printer may have a Fold-Up tray that contains the In and Out trays. The Fold-Up tray must always be lowered to print or to access the print cartridges.

1. Fold-Up tray up 2. Fold-Up tray down

using

The TaskAgent allows you to determine the status of the print cartridges and to change settings such as default print quality. It is located on the Windows taskbar.

the taskagent

1. TaskAgent

changing print quality

You can quickly change the resolution of printed output using the TaskAgent.

Click the The Default Pr int S ettings

default print quality and to turn on automatic two-sided printing if you have purchased the optional HP Two-Sided Printing Accessory. (This

accessory is not available for all printer models.)

TaskAgent

icon on the Windows taskbar.

dialog box a ppears. It allo w s y ou to c hange the

Select from the following options:

•

Print Quality: Draft, Normal

•

Automatic Two-Sided Printing

Click outside the Default Print Settings box.

, or

Best

: If appropriate

A dialog box a ppears stating that the ne w se tting will be u sed ev ery time you print. (If you don’t want to see this dialog box again, select

show me this message again

Click OK to change the default print setting.

Don’t

opening the printer properties dialog box

You can also use the TaskAgent to access the printer properties dialog box. In this box, you can select properties such as paper size and type, page orientation, and color brightness. Double-clicking the TaskAgent opens the

printer properties box

using the taskagent shortcut menu

Right-clicking the TaskAgent opens a menu of shortcuts that includes the names of all installed HP Deskjet printers. You can perform the following actions from this menu:

• Change the printer by selecting the printer name. A check mark appears next to the HP Deskjet printer selected.

• Select

• Select clicking

Change Default Print Settings Open Toolbox

to turn off the TaskAgent. Turn the TaskAgent back on by

Exit

Start

to open the HP Deskjet Toolbox.

Programs

hp deskjet series

to open the printer properties box.

TaskAgent

T a skA gent a ppear s au tomati cally whene v er you restart your compu ter.

See also:

the hp deskjet toolbox

. The

displaying print cartridge warning messages

The color and appearance of the TaskAgent change when there are warning messages. Warning messages appear when a print cartridge is low on ink or has been installed incorrectly.

• When the icon is blinking and outlined in yellow, unread warning messages have been issued.

• When the icon is outlined in yellow but no longer blinking, prev i ou sl y read warning messages are pending.

• When the icon is no longer outlined in yellow, warning issues are resolv ed .

To view warning messages:

Click the Click the

TaskAgent Warning Information

The HP Deskjet Toolbox is displayed.

Select the

Warning Information

messages.

Click

in the top right corner of the Toolbox to exit.

icon to open the Default Print Settings dialog box.

button.

tab to view print cartridge warning

The Warning Information button and Warning Information tab only appear when there are warning messages.

See also:

the hp deskjet toolbox checking print cartridge status replacing print cartridges

printing on paper and other media

• printing with your hp deskjet printer

• plain paper

•envelopes

• transparencies

• labels

• business cards, index cards, and other small media

• photographs

• greeting cards

• posters

• banners

• iron-on transfers

• manual two-sided printing

• custom paper sizes

printing with your hp deskjet printer

opening the printer properties dialog box

The printer is controlled by software installed on the computer. The printer software, also called a printer driver, provides a dialog box to communicate with the printer. In the printer properties box you can select options such as paper size and type, page orientation, and color settings.

Open the printer properties box in one of the following ways:

• From the TaskAgent Windows taskbar.

• From the File menu in the software program y ou ar e u sing . Follow one of these paths to open the printer properties box, depending on your software program:

- Click

–or–

- Click

–or–

- Click

File

by double-clicking the TaskAgent icon on the

, then select

Print Setup

Setup

, then select

Properties

, then select

Properties

changing printer properties settings

The printer properties box contains Setup, Features, and Advanced tab options.

•Use the

tab to choo se print quality, paper ty pe, paper size, and

Setup

banner printing. You can also scale the size of the printed document so that it fits on the paper in your printer.

•Use the

Features

tab to select page orientation, number of copies, multiple pages per sheet , and po s ter printing. You can also choo s e to preview the printed document, print in reverse order (last page first), and set two-sided printing from this tab.

• Use the

Advanced

tab to mak e colo r and co n trast adjustments, and t o choose options for ink volume, ink drying time, and print speed (Low Memory Mode).

saving changes

When you change print settings, click changes. If you do not change any settings, click document.

To find more information about the options in the printer properties box, point to an option and click the right mouse button to display the

This?

dialog box. Select

selected option.

What’s This?

, then click OK to save your

Apply

to view more information about the

Cancel

to return to your

What’s

plain paper

• letter/A4 paper

• legal paper

letter/A4 paper

preparing to print

Raise the Out tray and pull out the In tray.

Slide out both paper guides.

Insert a stack of paper into the In tray.

Place up to 100 sheets o f pa pe r int o the In tray if your print e r ha s a FoldUp tray. Place up to 150 sheets of paper into the In tray if your printer does not have a Fold-Up tray.

5. Slide the paper width guide snugly against the stack of paper.

Lower the Out tray.

printing on letter/A4 paper

Open the file you want to print. Follow one of these paths to select your print options, depending on the

software program you are using:

• Click

File

, then select

Properties

–or–

• Click

File

Print Setup

, then select

Properties

–or–

• Click

File

, then select

Setup

Properties

The printer properties box appears with Setup, Features, and Advanced tab options.

Select the

•

Select the

•

Print Quality: Draft, Normal Paper Type: Plain Paper Paper Size: Letter

Orientation Two-Sided Printing

tab, then choose the following:

Setup

, or

Best

or A4

Features

tab, then choose the following:

: Appropriate orientation

: Select if you wish to print manually on both sides of the paper. If you have purchased the optional HP Two-Sided Printing Accessory (not available for all printer models), two-sided printing occurs automatically when this box is checked.

•

Select the

Copies

: Number of copies

Advanced

tab if you w ish to pr int in gr a ys cale or mak e optional

adjustments to ink volume, color, or print speed (Low Memory Mode).

printing guidelines

Most plain photocopy paper can be used in your printer, particularly paper that is marked for use in inkjet printers. To get the best results, use HP papers. These papers have been developed especially for HP inks and HP printers.

See also:

printing with your hp deskjet printer manual two-sided printing custom paper sizes

legal paper

preparing to print

Raise the Out tray and pull out the In tray.

Slide out both paper guides.

Insert a stack of legal-sized paper into the In tray as far as it will go.

The paper will extend over the edge of the tray.

Slide the paper width guide snugly against the stack of paper.

Lower the Out tray.

printing on legal paper

Open the file you want to print. Follow one of these paths to select your print options, depending on the

software program you are using:

• Click

File

, then select

Properties

–or–

• Click

File

Print Setup

, then select

Properties

–or–

• Click

File

, then select

Setup

Properties

The printer properties box appears with Setup, Features, and Advanced tab options.

Select the

•

Select the

•

Select the

Print Quality: Draft, Normal Paper Type: Plain Paper Paper Size: Legal

Orientation Two-Sided Printing Copies

tab, then choose the following:

Setup

, or

Features

tab, then choose the following:

: Appropriate orientation

: Unchecked

: Number of copies

Advanced

tab if you w ish to pr int in gr a ys cale or mak e optional

Best

adjustments to ink volume, color, or print speed (Low Memory Mode).

printing guidelines

Leave the In tray pulled out when you print on legal paper. The paper will extend over the edge of the tray.

For best results use hp products.

envelopes

Print a single envelope using the envelope slot, or print multiple envelopes using the In tray.

• printing a single envelope

• printing multiple envelopes

printing a single envelope

preparing to print

Place the en v elope—with the f lap side o n the left and fac ing up—int o the single envelope slot.

Push the envelope forward until it stops.

printing the envelope

If your software program includes an envelope-printing feature, do not follow these instructions. Follow the instructions provided by the software program.

Open the file you want to print.

Follow one of these paths to select your print options, depending on the software program you are using:

• Click

File

, then select

Properties

–or–

• Click

File

Print Setup

, then select

Properties

–or–

• Click

File

, then select

Setup

Properties

The printer properties box appears with Setup, Features, and Advanced tab options.

Select the

•

Select the

•

Select the

Print Quality: Normal Paper Type: Plain Paper Paper Size

Orientation Two-Sided Printing Copies

tab, then choose the following:

Setup

: Appropriate envelope size

Features

tab, then choose the following:

: Appropriate envelope orientation

: Unchecked

: 1

Advanced

tab if you w ish to pr int in gr a ys cale or mak e optional

adjustments to ink volume, color, or print speed (Low Memory Mode).

Click

Click OK to print.

to return to the Print or Print Setup screen.

printing guidelines

• Verify that the Out tray is in the down position.

• Avoid using envelopes that have clasps or windows.

• Avoid using envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.

printing multiple envelopes

preparing to print

Pull out the In tray.

Slide out both paper guides and remove all paper from the tray.

Place no more than 15 envelopes—with the flap side on the left and facing up—in the tray.

Push the envelopes forward until they stop.

Slide the paper guides snugly against the edges of the envelopes, then push the tray forward until it stops.

printing the envelopes

If your software program includes an envelope-printing feature, do not follow these instructions. Follow the instructions provided by the software program.

Open the file you want to print.

Follow one of these paths to select your print options, depending on the software program you are using:

• Click

File

, then select

Properties

–or–

• Click

File

Print Setup

, then select

Properties

–or–

• Click

File

, then select

Setup

Properties

The printer properties box appears with Setup, Features, and Advanced tab options.

Select the

•

Select the

•

Select the

Print Quality: Normal Paper Type: Plain Paper Paper Size

Orientation Two-Sided Printing Copies

tab, then choose the following:

Setup

: Appropriate envelope size

Features

tab, then choose the following:

: Appropriate envelope orientation

: Unchecked

: Up to15

Advanced

tab if you w ish to pr int in gr a ys cale or mak e optional

adjustments to ink volume, color, or print speed (Low Memory Mode).

Click Click

to return to the Print or Print Setup screen.

to print.

printing guidelines

• Never place more than 15 envelopes in the In tray at one time.

• Align the envelope edges before inserting them.

• Avoid using envelopes that have clasps or windows.

• Avoid using envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.

For best results use hp products.

transparencies

preparing to print

Pull out the In tray.

Slide out both paper guides and remove all paper from the tray.

Fan the edges o f the tr anspar ency sheets to s epar ate them , then align the edges.

Place up to 25 transparenc y sheets in the tr a y if the pr int er has a Fold-Up tra y. Place up to 3 0 transparency sheets in the tra y if the printer does not have a Fold-Up tray.

Make sure the rough side is down and the adhesive strip is toward the printer.

Push the transparencies forward until they stop.

Slide the paper guides snugly against the transparency paper and push the In tray forward until it stops.

printing transparencies

Open the file you want to print.

Follow one of these paths to select your print options, depending on the software program you are using:

• Click

File

–or–

• Click

File

–or–

• Click

File

The printer properties box appears with Setup, Features, and Advanced tab options.

Select the

•

Select the

•

Print Quality: Normal Paper Type Paper Size

Orientation Two-Sided Printing Copies

Setup

Features

: Up to 25 if the printer has a Fold-Up tray; up to 30 if the

printer does not have a Fold-Up tray

, then select

Print Setup

Setup

, then select

Properties

, then select

Properties

tab, then choose the following:

, or

Best

: Appropriate transparency paper

: Appropriate size

tab, then choose the following:

: Appropriate orientation

: Unchecked

Select the

Advanced

tab if you wish to make optional adjustments to ink

volume, color, drying time, or print speed (Low Memory Mode).

Click

Click OK to print.

to return to the Print or Print Setup screen.

The printer waits for transparencies to dry before releasing them to the Out tray.

printing guidelines

For best results use hp inkjet transparency films.

labels

preparing to print

Pull out the In tray.

Slide out both paper guides and remove all paper from the tray.

Fan the edges of the label sheets to separate them, then align the label edges.

Load up to 20 label sheets—label side down—in the tray.

Slide the paper guides snugly against the sheets and push in the tray.

printing labels

Open the file you want to print.

Follow one of these paths to select your print options, depending on the software program you are using:

• Click –or–

• Click

The printer properties box appears with Setup, Features, and Advanced tab options.

File

Print Setup

, then select

Setup

Properties

Select the Setup tab, then choose the following:

•

Print Quality: Normal

•

Select the

•

Select the

Paper Type: Plain Paper Paper Size: Letter

Features

Orientation Two-Sided Printing Copies

: Up to 20

Advanced

tab, then choose the following:

: Appropriate orientation

: Unchecked

tab if you w ish to pr int in gr a ys cale or mak e optional

adjustments to ink volume, color, or print speed (Low Memory Mode).

Click

Click OK to print.

to return to the Print or Print Setup screen.

printing guidelines

• Use only paper labels that are designed specifically for inkjet printe rs.

• Never place more than 20 sheets of labels in the In tray at one time.

• Use only full sheets of labels.

• Make sur e the sheets ar e not s tic ky, wrinkled, o r pulling away from the protective backing.

• Do not use pla stic or clear labels . T he ink will not dry when used with these labels.

For best results use hp products.

business cards, index car ds, and other small media

preparing to print

Pull out the In tray.

Raise the Out tray to the up position.

Slide out both paper guides and remove all paper from the tray.

Align the edges of the cards or other small media.

Place up to 3 0 car ds in the tray if the printer has a F old-U p tr a y. Place up to 45 cards in the tray if the printer does not have a Fold-Up tray.

Push the cards forward until they stop.

Slide the paper length guides snugly against the edges of the cards.

7. Push in the In tray.

Lower the Out tray.

printing business cards, index cards, and other small media

Open the file you want to print.

Follow one of these paths to select your print options, depending on the software program you are using:

• Click

File

–or–

• Click

File

–or–

• Click

File

The printer properties box appears with Setup, Features, and Advanced tab options.

Select the

•

Print Quality: Normal

•

Paper Type

•

Paper Size

Setup

is not listed.

Select the

•

Orientation

•

Two-Sided Printing

•

Copies

Features

: Up to 30 if the printer has a Fold-Up tray; up to 45 if the

printer does not have a Fold-Up tray

, then select

Print Setup

Setup

, then select

Properties

, then select

Properties

tab, then choose the following:

Best

: Appropriate paper type

: Appropr i ate size. View Custo m Paper Sizes if the card size

tab, then choose the following:

: Appropriate orientation

: Unchecked

Select the

Advanced

tab if you w ish to pr int in gr a ys cale or mak e optional

adjustments to ink volume, color, or print speed (Low Memory Mode).

Click

Click OK to print.

to return to the Print or Print Setup screen.

printing guidelines

• If an

out of paper

message appears, verify that the index cards or

other small media are positioned properly in the In tray.

• If the index car ds or other small medi a ar e smaller than

in), do not use the In tray. Use the printer’s single envelope

(4 x 5

slot to load the media one card at a time.

For best results use hp products.

100 x 148 mm

photographs

preparing to print

Pull out the In tray.

Slide out both paper guides and remove all paper from the tray.

Fan the edges o f the pho to pa per to s eparate them, then align the photo paper edges.

Place up to 20 sheets of photo paper—printable side down—in the tray.

Slide the paper guides sn ugl y agains t the edges o f the ph oto pa per and push in the tray.

printing photographs

Open the file you want to print.

Follow one of these paths to select your print options, depending on the software program you are using:

• Click

File

, then select

Properties

–or–

• Click

File

Print Setup

, then select

Properties

–or–

• Click

File

, then select

Setup

Properties

The printer properties box appears with Setup, Features, and Advanced tab options.

Select the

•

Print Quality: Best

•

Paper Type

•

Photo Paper Printing

PhotoREt

tab, then choose the following:

Setup

: The appropriate photo paper type

for best print speed and quality

–or–

2400 x 1200 dpi

for source images greater than 600 dpi (requires

400 MB or more hard disk space and takes longer to print)

•

Select the

•

Paper Size

Orientation Two-Sided Printing Copies

: Appropriate paper size

Features

tab, then choose the following:

: Appropriate orientation

: Unchecked

: Up to 20

Select the

Advanced

tab if you wish to make optional adjustments to

color, ink volume, or ink drying time.

Click OK to return to the Print or Print Setup screen.

Click OK to print.

printing guidelines

• Photos mu st be in an electr o nic f ormat be fo r e they can be pr inted . You can use digital or scanned photos, or have your local camera shop provide electronic files of the photos you want to print.

•Use the

• If you have a parallel cable connection, you may be able to increase photo printing speed by enabling Hardware ECP Capabilities Port).

PhotoREt

For best results use hp photo papers.

setting for most photo paper printing.

(Extended

greeting cards

preparing to print

Pull out the In tray.

Raise the Out tray to the up position.

Slide out both paper guides and remove all paper from the tray.

Fan the edges of the greeting cards to separate them.

Align the edges of the car ds , then place no mor e than 5 cards in the tr a y.

Push the cards forward until they stop.

Slide the paper guides snugly against the edges of the cards.

Push in the In tray, then lower the Out tray.

printing greeting cards

Open the file you want to print.

Follow one of these paths to select your print options, depending on the software program you are using:

• Click

File

, then select

Properties

–or–

• Click

File

Print Setup

, then select

Properties

–or–

• Click

File

, then select

Setup

Properties

The printer properties box appears with Setup, Features, and Advanced tab options.

Select the

•

Print Quality: Normal or Best

•

Paper Type

•

Paper Size

tab, then choose the following:

Setup

: Appropriate greeting card type

: Appropr i ate card size. View Cu st om Paper Sizes if the size

of the cards is not listed.

Select the

•

Select the

Features

Orientation Two-Sided Printing Copies

: Up to 5

Advanced

tab, then choose the following:

: Appropriate orientation

: If appropriate

tab if you wish to make optional adjustments to ink

volume, color, or ink drying time.

Click

Click OK to print.

to return to the Print or Print Setup screen.

printing guidelines

• Unfold pre-folded cards, then place them in the In tray.

• If an

• If the cards are smaller than 100 x 148 mm (4 x 5.6 inches), do not

out of paper

positioned properly in the In tray.

use the In tr ay. Use the printer’s single e nvelope slot to load one card at a time.

For best results use hp products.

message appears, verify that the cards are

posters

preparing to print

Pull out the In tray.

Slide out both paper guides and remove all paper from the tray.

Fan the edges of the poster sheets to separate them, then align the edges.

Place the sheets in the tray.

Slide the paper guides snugly against the sheets and push in the tray.

printing posters

Open the file you want to print.

Follow one of these paths to select your print options, depending on the software program you are using:

• Click –or–

• Click

The printer properties box appears with Setup, Features, and Advanced tab options.

File

Print Setup

, then select

Setup

Properties

Select the

•

tab, then choose the following:

Setup

Paper Type: Plain Paper Print Quality: Normal Paper Size

: Appropriate size

Select the

•

Select the

Features

Orientation Poster Printing Two-Sided Printing Copies

: Number of copies

Advanced

tab, then choose the following:

: Appropriate orientation

: Select this option then select

2x2, 3x3

: Unchecked

tab if you wish to make optional adjustments to

, or

4x4

color, ink volume, or print speed (Low Memory Mode).

Click OK to return to the Print or Print Setup screen.

Click OK to print.

printing guidelines

Trim the edges on the sheets and tape the sheets together after printing.

For best results use hp products.

banners

preparing to print

Pull out the In tray.

Slide out both paper guides and remove all paper from the tray.

Raise the Out tray.

Select up to 20 sheets of banner paper. Remove and discard any perforated strips.

Place the banner paper in the In tray with the unattached edge of the paper facing the printer.

Slide the paper guides snugly against the banner paper.

Push in the In tray. Leave the Out tray up.

printing banners

Open the file you want to print.

Follow one of these paths to select your print options, depending on the software program you are using:

• Click

File

, then select

Properties

–or–

• Click

File

Print Setup

, then select

Properties

–or–

• Click

File

, then select

Setup

Properties

The printer properties box appears with Setup, Features, and Advanced tab options.

Select the

•

Banner Printing

•Paper Type: hp banner paper

•

Print Quality: Normal

•

Paper Size: Banner [A4 (210 x 297 mm)] or Banner [Letter (8.5 x 11 in)]

tab, then choose the following:

Setup

: Select this box

Banner Printing

, the paper type is set to

Banner

automatically.

tab, then choose the following:

: Unchecked

tab if you wish to make optional adjustments to ink

Select the

•

Select the

When you select

paper

and the paper size is set to

Features

Orientation Two-Sided Printing Copies

: Appropriate orientation

: Up to 20

Advanced

volume, color, drying time, or print speed (Low Memory Mode).

Click

Click OK to print.

to return to the Print or Print Setup screen.

hp banner

printing guidelines

The Release Notes describe problems that may occur when you print banners using some software programs. Click

Release Notes

to view this information.

For best results use hp products.

Start

Programs

hp deskjet series

iron-on transfers

preparing to print

Pull out the In tray.

Slide out both paper guides and remove all paper from the tray.

Fan the edges of the iron-on transfer paper to separate them, then align the edges.

Place the iron-on transfer paper in the tray with the printable side down.

Slide the paper guides sn ugl y against the transfer paper and push in the In tray.

printing iron-on transfers

Open the file you want to print.

Follow one of these paths to select your print options, depending on the software program you are using:

• Click –or–

• Click

The printer properties box appears with Setup, Features, and Advanced tab options.

File

Print Setup

, then select

Setup

Properties

Select the

•

tab, then choose the following:

Setup

Print Quality: Normal Paper type: hp iron-on t-shirt transfers Paper Size: Letter or A4

Best

Select the

• Orientation: Mirror Image

•

Two-Sided Printing

•

Copies

Select the

Features

: Number of copies

Advanced

tab, then choose the following:

: Unchecked

tab if you wish to make optional adjustments to ink

volume, color, drying time, or print speed (Low Memory Mode).

Click OK to return to the Print or Print Setup screen.

Click OK to print.

printing guidelines

When you print an iron-on transfer with a mirror-image, the text and pictures are horizontally reversed from what appears on the computer screen.

For best results use hp iron-on t-shirt transfer paper.

manual two-sided printing

preparing to print

Remove all paper from the Out tray.

Pull out the In tray and load it with paper.

Slide the paper guides snugly against the edges of the paper.

Push in the In tray.

printing manually

Open the file y ou w an t to pr int. Ver ify that the docume nt y o u ar e pr in ting is at least two pages long.

Follow one of these paths to select your print options, depending on the software program you are using:

• Click –or–

• Click

The printer properties box appears with Setup, Features, and Advanced tab options.

File

Print Setup

, then select

Setup

Properties

Select the

•

Print Quality

•

Paper Type

•

Paper Size

* Two-sided printing cannot be u sed w ith many paper s—including phot o papers, transparencies, banner papers, and iron-on transfers

tab, then choose the following:

Setup

: Appropriate print quality

: Appropriate paper type*

: Appropriate paper size*

Select the

•

Orientation

•

Two-Sided Printing

Features

tab, then choose the following:

: Appropriate orientation

: Check this box

The Two-Sided Printing Margin dialog box appears. a. Select the appropriate page content option, then click

the Features screen.

b. Select

Book

c. Deselect the

(binding on the side) or

Automatic

option if you have installed the optional HP

(binding at the top).

Tablet

Two-Sided Printing Accessory (not available with all printer models).

Select the number of copies to print.

Select the

Advanced

tab if you w ish to pr int in gr a ys cale or mak e optional adjustments to ink volume, color, drying time, or print speed (Low Memory Mode).

Click

Click OK to print.

then OK to return to the Print or Print Setup screen.

Apply

Follow the instructions displayed on your screen when prompted to reload the paper.

to return to

Click

Continue

when the paper is properly reloaded.

Book binding

Tablet binding

printing guidelines

• The printer automatically prints odd-numbered pages first. Once the

odd-numbered pages are printed, a message appears prompting you to reload the paper so that the even-numbered pages can be printed.

• If you have purchased the HP Two-Sided Printing Accessory, you can

print both sides of the paper automatically. Follow the directions included with that product. (The HP Two-Sided Printing Accessory

cannot be used with all printers.)

For best results use hp products.

custom paper sizes

preparing to print

Raise the Out tray to the up position.

Put the paper or other media you want to print into the In tray, with the printable side down.

Push the paper forward until it stops.

Slide the paper guides snugly against the edges of the media and push in the In tray.

Lower the Out tray.

defining a custom paper size

Open the file you want to print.

Follow one of these paths to select your print options, depending on the software program you are using:

• Click

File

, then select

Properties

–or–

• Click

File

Print Setup

, then select

Properties

–or–

• Click

File

, then select

Setup

Properties

The printer properties box appears with Setup, Features, and Advanced tab options.

Select the

tab, the n s elec t

Setup

User Defined P aper Si z e

in the Paper Size

option. The User Defined Paper Size dialog box appears.

Select the width and length settings for your custom paper size. P a per w i dth mus t be betw een 7 7 and 215 mm ( 3 x 8. 5 in). Paper length

must be between 127 and 356 mm (5 x 14 in).

Click OK to return to the Setup screen.

Click

Click OK to print.

, then click OK to accept the new settings.

Apply

printing guidelines

• If the paper y ou are using is smaller than 100 x 148 mm (4 x 5.6 in),

do not use the In tr ay. Use the pr inter ’s single en v elope slot to load the paper or other media one sheet at a time.

• Cus tom pa per sizes cannot be used w he n you select pos ter o r banner

printing .

See also:

printing posters printing banners

product maintenance

• print cartridge status light

• replacing print cartridges

• aligning print cartridges

• automatically cleaning print cartridges

• manually cleaning print cartridges

• cleaning the printer

• refilling print cartridges

• maintaining print cartridges

• print cartridge part numbers

• the hp deskjet toolbox

print cartridge status light

understanding the print cartridge status light

The Print Cartridge Status light flashes when one or both of the print cartridges are low on ink, improperly installed, or malfunctioning. This light also flashes if the wrong print cartridge type is used.

1. Print Cartridge Status light

If the ink level is low in a print cartridge, the Print Cartridge Status light stops flashing when the printer’s top cover is opened. If the problem is not related to low ink, the light continues to flash after the cover is opened.

checking the print cartridge status

Open the printer’s top cover when the Print Cartridge Status light flashes. The yellow arrow on the print cartridge cradle points to one of five Print Cartridge Status icons revealing the exact nature of the problem.

1. tri-color cartridge problem icon 2. black cartridge problem icon

3. tri-color cartridge low-ink icon 4. black cartridge low-ink icon

5. cartridges OK icon 6. yellow indicator arrow

troubleshooting problems with the tri-color or black print cartridge

If the yellow arrow points to a print cartridge problem icon, the print cartridge is either missing, improperly installed, defective, or is the wrong print cartridge for the printer. Perform the following tasks to correct the problem:

• Insert the proper print cartridge if one is missing. The printer needs

both a black print cartridge and a tri-color print cartridge to operate.

• Remove and reinsert the print cartridge if both print cartridges are

installed.

• Verify that the correct print cartridge is installed if there is still a

problem.

• Replace the cartridges if the problem persists.

solving problems with low ink

If the arrow points to the tri-color or the black low ink icon, replace the relevant print cartridge.

verifying that the problem is solved

If the arrow points to the print cartridge OK icon, both print cartridges are operational and the problem is solved.

See also:

replacing print cartridges print cartridge part numbers

repla

Before buying replacement print cartridges, verify the correct part numbers. When a print cartridge is empty, leave the empty print cartridge in the print

cartridge cradle until it is replaced. The printer requires both print cartridges to operate.

cing print cartridges

Warning!

out of the reach of children.

To replace a print cartridge:

Verify that the Out tray is down. If your printer has a Fold-Up tray, verify that it is down.

Press the

Open the top cover. The cradle moves to the center of the printer.

Raise the cradle latch.

Lift the print cartridge out of the print cartridge cradle and discard it.

Power

Keep both new and used print cartridges

button to turn on the printer.

1. Out tray (in down position) 2. press Power button 3. open top cover

4. raise cradle latch 5. lift out cartridge

Remove the replace me n t print cartridge f rom its packaging and care fully remove the protective vinyl tape.

Caution!

contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.

1. black cartridge 2. color cartridge 3. ink nozzles 4. copper contacts–do not touch or remove the copper contacts 5. protectiv e v in y l tape–remo v e onl y the protective v in y l tape

Do not touch the print cartridge ink nozzles or copper

Insert the print cartridge firmly into the cradle. Secure the cradle latch. You hear a click when the latch is fully secured.

Close the top cover. If the Print Cartridge Status light continues to blink after installing a new

print cartridge, check the part number on the cartridge to verify that the correct cartridge is installed.

Align the print cartridges for optimum print quality.

See also:

aligning print cartridges print cartridge part numbers

aligning print cartridges

After a print cartridge is replaced, align the print cartridges to ensure the best possible print quality. Alignment is performed from the HP Deskjet Toolbox.

Open the HP Deskjet Toolbox using one of the following methods:

• Click

–or–

• Right-click the TaskAgent

Click

Align the Print Cartridges

Two pages print during the alignment process. You will be asked to examine printed patterns on each page to ensure that the alignment is successful.

See also:

replacing print cartridges

Start

Programs

hp deskjet series

and select

and follow the onscreen directions.

hp deskjet series Toolbox

Open Toolbox

automatically cleaning print cartridges

If your printed pages are missing lines or dots, or if they contain ink streaks, the print cartridges need to be cleaned.

Print cartridges are cleaned automatically using the following procedure:

Open the HP Deskjet Toolbox.

Select the

Select

Printer Services

Clean the Print Cartridges

If you have questions about the cleaning feature, point to the Clean the Print Cartridge option and click the right mouse button to display the

What’s This?

dialog box. Click

If your printouts are still missing lines or dots after cleaning, a print cartridge may be low on ink. If so, one or both print cartridges may need to be replaced.

If ink streaks still appear on your printouts after cleaning, the print cartridges and print cartridge cradle may need to be cleaned manually.

Only clean print cartridges when it is necessary. Unnecessary cleaning wastes ink and shortens the life of the cartridge.

tab.

and follow the on-screen directions.

What’s This?

for more information.

See also:

manually cleaning print cartridges replacing print cartridges

manually cleaning print cartridges

If the printer is used in a dusty environment, a small amount of debris may accumulate inside the case. This debris can include dust, hair, carpet, or clothing fibers. When it gets on the print cartridges and cradle, it can cause ink streaks and smudges on printed pages. Ink streaking is easily corrected by manually cleaning the cartridges and cradle.

gathering cleaning supplies

You will need the following items to clean the print cartridges and cradle:

• Distilled or bottled water. Tap water contains contaminants that

damage print cartridges.

• Cotton swabs or other soft, lint-free material that will not stick to the

cartridges.

Be careful not to get ink on your hands or clothing as you clean.

preparing to clean

Remove the print cartridges from the printer before cleaning.

Verify that the Out tray and Fold-Up tray (if installed on your printer) are in the down position.

Press the The print cartridges move to the center of the printer.

Disconnect the power cord from the back of the printer.

Remo v e the pr int cartr idges and place the m on a pi ece of pa per w ith the

ink nozzle plate

Do not leave the cartridges outside the printer for more than 30 minutes.

Caution!

contacts. Do not remove the copper strips.

Do not touch the print cartridge ink nozzles or copper

button to turn on the printer, then raise the top cover.

Power

facing up.

cleaning the print cartridges and print cartridge cradle

Dip the end of a clean cotton swab into the distilled water and remove any excess water.

Clean the face and edges of the first print cartridge with the swab, as shown in the following illustration.

Do Not

1. nozzle plate 2. clean these areas

Inspect the face and edges of the print cartridge for fibers. Repeat steps 1 and 2 above if fibers are still present.

wipe the nozzle plate.

Repeat steps 1 through 3 for the other print cartridge.

Wipe the underside of the print cartridge cradle walls using clean, moistened cotton swabs.

Repeat this process until no ink residue appears on a clean swab.

1. print cartridge cradle 2. cradle wall

Reinsert the print cartridges and close the printer’s top cover.

Reconnect the power cord to the back of the printer.

Print a test page from the HP Deskjet Toolbox by selecting the Printer Services tab and clicking

Repeat the cleaning procedure if smeared ink still appears on the

Print a Test Page

printouts.

cle

aning the printer

the printer case

The prin ter ej ects ink ont o paper in a f ine mist , and small amounts o f ink may be deposited on the printer case over time. The case can be cleaned with a soft, damp cloth to remove dust, smudges, stains, and spilled ink. Use water only. Do not use household cleaners or detergents.

the printer interior

To maintain the interior of the printer, follow these guidelines:

• Clean only the print cartridges and print cartridge cradle. Do not

clean anything else inside the printer.

• Do not lubricate the rod on which the print cartridge cradle moves. It

is normal to hear no ise as the c r adle moves back and forth on the r od when the printer is new. The noise decreases with use.

• Keep all liquids away from the inside of the printer.

The printer should be handled and stored in an upright, level position for maximum performance and reliability.

See also:

manually cleaning print cartridges

refi

lling print cartridges

Do not refill HP print cartridges. Refilling print cartridges causes the electronic and mechanical components of the print cartridges to exceed their normal life cycle. It also creates many potential problems, such as:

•

Poor print quality.

cartridge nozzles and cause inconsistent print quality. Non-HP inks can also contain elements that corrode the cartridges’ electrical components, resulting in poor printouts.

•

Potential damage.

electrical components in the printer. This can cause severe printer damage, resulting in downtime and repair costs.

Caution!

cartridges is specifically excluded from the HP printer’s warranty coverage.

To get the best performance from your printer, use only genuine, factory-filled HP print cartridges.

See also:

print cartridge part numbers

Damage that results from modifying or refilling HP print

Non-HP inks can contain elements that clog the

Ink from a refilled cartridge can leak onto the

maintaining print cartridges

The following tips will help maintain HP print cartridges and ensure consistent print quality:

• Keep all print cartridges in their sealed packages until they are

needed. Print cartridges should be stored at room temperature (60–78 degrees F or 15.6–26.6 degrees C).

• If print cartr idges ha v e been r e mo ved f r om the ir sealed pac k ages and

not used, store the cartridges in an airtight plastic container. Store print cartridges with the nozzle-side up. Do not allow anything to touch the nozzles.

• If the vinyl tape has been removed from the print cartridge, do not

attempt to reattach it. Reattaching the tape will damage the print cartridge.

• Once print cartridges are installed in the printer, leave them in the

print cartridge cradle unless they are being manually cleaned. This prevents ink from evaporating or clogging the print cartridges.

Caution!

printer is turned off. Once printing is complete, the print cartridge cradle automatically returns to its home position on the right side of the printer. Print cartridges dry out if not stored in the home position.

Do not unplug the printer until printing is complete and the

int cartridge part numbers

When replacing print cartridges in your HP Deskjet printer, buy print cartridges with the following part numbers:

•

Black

•

Tri-Color

: HP 6615A Series or HP No. 15

: HP C6578 Series or HP No. 78

hp deskjet toolbox

The HP Deskjet Toolbox contains a number of useful tools that let you print a test page, and clean, align, and check the estimated ink level in print cartridges.

If you have purchased the optional HP Two-Sided Printing Accessory (not available for all printers), you can enable it from the Toolbox.

Use one of these methods to open the HP Deskjet Toolbox:

• Click

–or–

• Right-click the TaskAgent

Start

To find out more about HP Deskjet Toolbox utilities, open the Toolbox, point to an option, and click the right mouse button to display the

This?

selected.

Programs

dialog box. Click

hp deskjet series > hp deskjet series Toolbox

and select

What’s This?

Open Toolbox

for information about the tool

What’s

solve a problem

• printer lights are flashing

• printer is not printing

• printer is too slow

• problems with printouts

printer lights are flashing

• what the flashing lights indicate

• if the print cartridge status light is flashing

• if the resume light is flashing

• if the power light is flashing

• if all lights are flashing

what the flashing lights indicate

Flashing lights indicate the printer status.

1. Print Cartridge Status light and symbol 2. Resume light and button

3. Power light and button

if the print cartridge status light is flashing

the top cover is open

Close the top cover.

there may be a problem with a print cartridge

• Verify that the correct print cartridges are installed.

• Check if a print cartridge is low on ink or improperly installed.

See also:

print cartridge part numbers checking the print cartridge status

if the resume light is flashing

the printer may be out of paper

Place paper in the In tray.

Press the

there may be a paper jam

Follow these instructions to solve the problem.

Resume

button on the front of the printer.

the printer may be ready to print the second side of a two-sided document

Follow the onscreen instructions for printing the second side. These instructions appear when you manually print a two-sided

document.

Press the

See also:

manual two-sided printing

Resume

button.

if the power light is flashing

the printer is preparing to print

The light stops flashing when the printer has received all data.

if all lights are flashing

the printer may need to be restarted

Press the to restart the printer.

Proceed to step 2 if the lights continue to flash.

Press the

Disconnect the printer from the power source.

Reconnect the printer to the power source. Press the

If you continue to have problems, contact HP Customer Care.

button to turn off the printer, then press the

Power

button to turn off the printer.

Power

button to turn on the printer.

Power

button

pri

nter is not printing

• paper does not come out of the printer

• error messages appear when using a USB connection

• paper jams occur

• printer does not turn on

paper does not come out of the printer

Follow these instructions to correct the problem.

check the printer

Verify the following:

The printer is connected to the power source.

The cable connections are secure.

The printer is turned on.

The printer’s top cover is closed.

The Fold-Up tray is down, if the printer has this feature.

The Rear Access Door is attached.

The paper or other printing media is correctly placed in the In tray.

check the printer lights

•If the

Print Cartridge Status

verify that the print cartridges are properly installed.

•If the

Resume Power

light is blinking, press the

light is blinking, the printer is in the process of printing.

light is blinking, lift the printer cover to

Resume

button.

1. Print Cartridge Status light and symbol 2. Resume light and button

3. Power light and button

reinstall the printer software

See the quick start setup poster for more information.

error messages appear when using a USB connection

the error message “there was an error writing to <name of usb port>” is displayed

If the printer is connected to a USB hub along with several other USB devices, it may not be receiving correct data. Connect the printer directly to the USB port on your computer.

paper jams occur

Remove the paper from the In and Out trays.

Press the

If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer.

If the paper jam is not cleared:

Open the Rear Access Door by turning the latch counterclockwise and removing the door.

Resume

button on the front of the printer.

Remove the paper jam, then replace the Rear Access Door.

Reload paper into the In tray.

Press the

Print the document.

Resume

button.

printer does not turn on

The printer may have drawn too much power.

Disconnect the power cord from the printer.

Wait approximately 10 seconds.

Reconnect the power cord to the printer. Press the

If you continue to have problems, contact HP Customer Care.

button to turn on the printer.

Power

The print speed and overall performance of the printer can be affected by several variables:

er is too slow

• computer does not meet system requirements

• printer software is outdated

• there are conflicting USB cable connections

• complex documents, graphics, or photographs are printing

computer does not meet system requirements

Verify the computer’s RAM and processor speed. See system requirements

Close all unnecessary software programs. Too many software programs may be running at the same time.

Increase space on the hard drive. If your computer has less than 100 MB available on the hard drive, the

printer processing time will be longer. See your Windows manual for information on managing the computer’s hard drive space.

for more information.

printer software is outdated

Verify the printer driver being used.

Log onto HP’s Website to download the most recent so ftwar e u pdates f o r your printer. See the quick reference guide for Website infor m ation.

there are conflicting USB cable connections

A printing conflict may occur when the printer and several other USB devices are attached to a hub. There are two methods for solving the conflict:

• Attach the printer’s USB cable directly to the computer instead of a

hub –or–

• Keep the printer attached to a hub, but do not use the other USB

devices while printing.

complex documents, graphics, or photographs are printing

Printing documents in Best mode and/or printing documents that contain graphics or photographs slows down the printer.

You can speed up the process by performing the following steps:

Follow one of these paths to open the printer properties box, depending on your software program:

• Click

–or–

• Click

–or–

• Click

File

Print Setup

, then select

Setup

Properties

Select the

Click

Click OK to print to print your document.

Advanced

to return to the Print or Print Setup screen.

tab and select the

Low Memory Mode

option.

If you have a parallel cable connection you may be able to increase photo printing speed by enabling Hardware ECP (Extended Capabilities Port). To do this:

Open the HP Deskjet Toolbox using one of the following methods:

• Click

Start

Programs

hp deskjet series > hp deskjet series Toolbox

–or–

• Right-click the TaskAgent

Click the

Click

Print the photograph.

Configuration

Apply

and select

tab and select

Open Toolbox

Attempt to Use Hardware ECP

See also:

printing photographs

If you continue to have problems, contact HP Customer Care.

pro

blems with printouts

• blank pages print

• document is printed off-center or at an angle

• parts of the document are missing or are in the wrong place

• printout does not reflect new print settings

• photos are not printing correctly

• banners are not printing correctly

blank pages print

The printer may process pages containing no text or images if:

• One or both print cartridges is empty

• The vinyl tape is not removed from the print cartridge

• An incoming fax is being printed

check the print cartridges

Raise the printer’s top cover to view the Print Cartridge Status icons.

Replace the print cartridge if it is empty.

Remove the protective piece of vinyl tape if it is still attached to the print cartridge.

See also:

checking the print cartridge status replacing print cartridges

save a facsimile (fax) file in graphic format

Save the fax in a graphic format with a .tif file name.

Insert the graphic into a word processing document.

Save the document.

Print the document in the word processing program.

document is printed off-center or at an angle

Verify that the paper is correctly placed in the In tray.

Verify that the paper guides fit snugly against the paper.

Reprint the document.

parts of the document are missing or printed in the wrong place

Use the instructions below to reset paper orientation, page size, print margins, and other options:

Follow one of these paths to open the printer properties box, depending on your software program:

• Click

–or–

• Click

–or–

• Click

Select the selected for your document.

If the paper size is not listed, define a custom paper size

File

Setup

, then select

Print Setup

Setup

Properties

, then select

Properties

tab, then verify that the appropriate paper size is

V er ify that the margins ar e se t w ithin the print able ar ea . Select

Scale to Fit

on the Setup tab screen if the text and graphics must be scaled to fit the paper.

Verify the following options in the

•

Orientation:

•

Poster Printing:

Click

Apply

Click

Appropriate orientation

Deselect

> OK to return to the Print or Print Setup screen.

to reprint your document.

Features

Poster Printing

tab:

if appropriate

printout does not reflect new print settings

The printer’s default settings may differ from the software application’s print settings. Select the appropriate print settings within the software application.

photos are not printing correctly

Confirm that the photo paper is placed in the In tray with the print side down.

Slide the paper forward until it stops.

Slide the paper guides snugly against the paper and push in the In tray.

Follow one of these paths to open the printer properties box, depending on your software program:

• Click

–or–

• Click

–or–

• Click

Verify the following options in the Setup tab:

•

Print Quality: Best

•

Paper Type

•

Photo Paper Printing: PhotoREt

MB or more hard disk space and takes longer to print.

Verify the following options in the

•

Two-Sided Printing

•

Copies

File

, then select

Print Setup

Setup

, then select

: Appropriate photo paper

: Unchecked

: No more than 20

Properties

. Using

2400 x 1200 dpi

Features

Properties

tab:

requires 400

Make any necessary adjustments t o co lor, ink volume, or ink drying time using the options in the

Click

Click OK to reprint the photo.

> OK to return to the Print or Print Setup screen.

Apply

f your photos print very slowly, you may be able to increase photo printing speed by enabling Hardware ECP in the HP Deskjet Toolbox. This solution only applies to printers with a parallel cable connection.

Advanced

tab.

(Extended Capabilities Port)

banners are not printing correctly

Verify that the Out tray is in the up position. The Out tray must remain up while you print the banner.

Put the banner paper in the In tray so that the unattached edge is at the top of the stack.

Insert the first edge of the banner paper into the In tray until it stops. Confirm that the In tray is pushed in.

Follow one of these paths to open the printer properties box, depending on your software program:

• Click –or–

• Click

File

Print Setup

, then select

Setup

Properties

5. Select the

Setup

• Confirm that

• Verify that either

is selected as the paper size.

mm)

tab:

Banner Printing

Banner (Letter 8.5 x 11 in)

is checked.

Banner (A4 210 x 297

Click

Click OK to print the banner.

Verify that the printer software is operating correctly if gaps appear on

> OK to return to the Print or Print Setup screen.

Apply

the ends of the sheets when printing. The Release Notes describe banner printing problems using specific

software programs. Click

to view this information.

Notes

If you continue to have problems, contact HP Customer Care.

Start

Programs

hp deskjet series

Release

product specifications

• product specifications for hp deskjet 948c series printers

• product specifications for hp deskjet 940c series printers

• product specifications for hp deskjet 920c series printers

• minimum printing margins

• system requirements

product specifications for hp deskjet 948c series printers

hp deskjet 948c model no. C6431D

black text print speed

Draft: 12 pages per minute

mixed text with color graphics print speed

Draft: 10 pages per minute

black truetype text resolution (depending on paper type)

Draft: 300 x 300 dpi Normal: 600 x 600 dpi Best: 600 x 600 dpi

color resolution (depending on paper type)

Draft: 300 x 300 dpi + PhotoREt Normal: 600 x 600 dpi + PhotoREt Best: 600 x 600 dpi + PhotoREt

photo paper printing resolution

PhotoREt 2400 x 1200 dpi

print technology

Drop-on-demand thermal inkjet printing

software compatibility

MS Windows compatible (95, 98, Me, 2000, and NT 4.0) MS-DOS software programs

duty cycle

2,000 pages per month

memory

2 MB built-in RAM

buttons/Lights

Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light

i/o interface

Centronics Parallel, IEEE 1284–Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible

dimensions

440 mm wi de x 196 mm hi gh x 400 mm deep (Fo ld-Up tray do wn w ith paper) or 250 mm deep (Fold-Up tray up)

17.3 4 in wi de x 7.7 2 in hi gh x 15 .76 in deep (Fold-Up T r ay do w n with paper ) or 9.85 in deep (Fold-Up tray up)

weight

5.72 kg (12.6 lb) without print cartridges

operating environment

Maximum operating conditions:

Temperature: 41 to 104 degrees F, 5 to 40 degrees C Humidity: 15 to 80 percent RH non-condensing

Recommended operating conditions for best print quality:

Temperature: 59 to 95 degrees F or 15 to 35 degrees C Humidity: 20 to 80 percent RH non-condensing

Storage conditions:

Temperature: -40 to 140 degrees F, -40 to 60 degrees C

power consumption

2 watts maximum when off 4 watts average non-printing 40 watts average when printing

power requirements

Input Voltage: 100 to 240 Vac (±10%) Input Frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of ac line voltages and frequencies.

declared noise emissions in accordance with ISO 9296

Sound power level, LWAd (1B=10 dB):

5.9 dB in n ormal mode

Sound pressure level, LpAm (bystander positions):

46 dB in normal mode

alignment

Vertical:

+/- .058 mm/mm (.002 in) in normal mode

Skew:

+/- .152 mm/mm (.006 in/in) on plain paper +/- .254 mm/mm (.010 in/in) on hp transparency films

media weight

Paper:

U.S. Letter 60 to 90 g/m Legal 75 to 90 g/m

Envelopes: 75 to 90 g/m Cards: Up to 200 g/m

Banner paper: 60 to 90 g/m

(16 to 24 lb)

(20 to 24 lb)

(110 lb index max)

(16 to 24 lb)

media handling

In tray capacity:

Plain paper sheets: Up to 100 Banners: Up to 20 sheets Envelopes: Up to 15 Greeting cards: Up to 5 cards Labels: Up to 20 sheets of labels (use only U.S. Letter—or A4-sized sheets) Photo paper: Up to 20 sheets Index cards: Up to 30 cards Transparencies: Up to 25

Out tray capacity:

Draft: Up to 35 sheets Normal: Up to 50 sheets Best: Up to 50 sheets

media size

Paper:

U.S. Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 279 mm (7.25 x 10.5 in) A4 210 x 297 mm A5 148 x 210 mm B5-JIS 182 x 257 mm

User Defined:

Width 77 to 216 mm (3.0 to 8.5 in) Length 127 to 356 mm (5.0 to 14 in)

Banner:

U.S. Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm

Envelopes:

U.S. No. 10 103 x 241 mm (4.12 x 9.5 in) Invitation A2 111 x 146 mm (4.37 x 5.75 in) DL 220 x 110 mm C6 114 x 162 mm

Index/Greeting Cards:

76 x 127 mm (3 x 5 in) 102 x 152 mm (4 x 6 in)

127 x 203 mm (5 x 8 in) A6 Card: 105 x 148.5 mm Hagaki: 100 x 148 mm Labels:

U.S. Letter 216 x 279 mm (8.5 x 11 in)

A4 210 x 297 mm Transparencies:

U.S. Letter 216 x 279 mm (8.5 x 11 in)

A4 210 x 297 mm Photo (with tear-off tab): 102 x 152 mm (4 x 6 in)

print cartridges

Black: HP 66 Tri-Color: HP C65

A Series or HP No. 15

Series or HP No. 78

product specifications for hp deskjet 940c series printers

hp deskjet 940cxi model no. C6431A hp deskjet 940cse model no. C6431B hp deskjet 940cvr model no. C6431E

black text print speed

Draft: 12 pages per minute

mixed text with color graphics print speed

Draft: 10 pages per minute

black truetype text resolution (depending on paper type)

Draft: 300 x 300 dpi Normal: 600 x 600 dpi Best: 600 x 600 dpi

color resolution (depending on paper type)

Draft: 300 x 300 dpi + PhotoREt Normal: 600 x 600 dpi + PhotoREt Best: 600 x 600 dpi + PhotoREt

photo paper printing resolution

PhotoREt 2400 x 1200 dpi

print technology

Drop-on-demand thermal inkjet printing

software compatibility

MS Windows compatible (95, 98, Me, 2000, and NT 4.0) MS-DOS software programs

duty cycle

2,000 pages per month

memory

2 MB built-in RAM

buttons/Lights

Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light

i/o interface

Centronics Parallel, IEEE 1284–Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible

dimensions

440 mm wide x 196 mm high x 370 mm deep

17.32 in wide x 7.72 in high x 14.56 in deep

weight

5.9 kg (15 lb) without print cartridges

operating environment

Maximum operating conditions:

Temperature: 41 to 104 degrees F, 5 to 40 degrees C

Humidity: 15 to 80 percent RH non-condensing Recommended operating conditions for best print quality:

Temperature: 59 to 95 degrees F or 15 to 35 degrees C

Humidity: 20 to 80 percent RH non-condensing Storage conditions:

Temperature: -40 to 140 degrees F, -40 to 60 degrees C

power consumption

2 watts maximum when off 4 watts average non-printing 40 watts average when printing

power requirements

Input Voltage: 100 to 240 Vac (±10%) Input Frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of ac line voltages and frequencies.

declared noise emissions in accordance with ISO 9296

Sound power level, LWAd (1B=10 dB):

5.9 dB in n ormal mode

Sound pressure level, LpAm (bystander positions):

46 dB in normal mode

alignment

Vertical:

+/- .058 mm/mm (.002 in) in normal mode Skew:

+/- .152 mm/mm (.006 in/in) on plain paper

+/- .254 mm/mm (.010 in/in) on hp transparency films

media weight

Paper:

U.S. Letter 60 to 90 g/m

Legal 75 to 90 g/m Envelopes: 75 to 90 g/m

Cards: Up to 200 g/m

Banner paper: 60 to 90 g/m

(16 to 24 lb)

(20 to 24 lb)

(110 lb index max)

(16 to 24 lb)

media handling

In tray capacity:

Plain paper sheets: Up to 150

Banners: Up to 20 sheets

Envelopes: Up to 15

Greeting cards: Up to 5 cards

Labels: Up to 20 sheets of labels (use only U.S. Letter—or A4-sized

sheets)

Photo paper: Up to 20 sheets

Index cards: Up to 45 cards

Transparencies: Up to 30 Out tray capacity:

Draft: Up to 35 sheets

Normal: Up to 50 sheets

Best: Up to 50 sheets

media size

Paper:

U.S. Letter 216 x 279 mm (8.5 x 11 in)

Legal 216 x 356 mm (8.5 x 14 in)

Executive 184 x 279 mm (7.25 x 10.5 in)

A4 210 x 297 mm

A5 148 x 210 mm

B5-JIS 182 x 257 mm User Defined:

Width 77 to 216 mm (3.0 to 8.5 in)

Length 127 to 356 mm (5.0 to 14 in) Banner:

U.S. Letter 216 x 279 mm (8.5 x 11 in)

A4 210 x 297 mm

HP DeskJet 920C, DeskJet 940C, DeskJet 948C Quick Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

table of contents

learning about your printer

introducing your hp deskjet printer

finding information

notices and acknowledgments

terms and conventions

using paper trays

printing on paper and other media

printing with your hp deskjet printer

plain paper

envelopes

transparencies

labels

business cards, index car ds, and other small media

photographs

greeting cards

posters

banners

iron-on transfers

manual two-sided printing

custom paper sizes

product maintenance

print cartridge status light

aligning print cartridges

automatically cleaning print cartridges

manually cleaning print cartridges

maintaining print cartridges

solve a problem

printer lights are flashing

product specifications

product specifications for hp deskjet 948c series printers

product specifications for hp deskjet 940c series printers