HP DeskJet 900C User Guide

Macintosh User’s Guide

Table of Contents

Printing Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Paper Trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Using Your Printer Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Other Ways to Select a Default Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Desktop Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

hp deskjet 900 Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Checking Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Page Setup–Controlling Page Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Print Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Automatic Paper-Type Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Automatic Two-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Infrared (Ir) Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Beyond the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Getting the Right Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Printing on Different Types of Paper and Media. . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Manual Two–Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printing Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Printing Single Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Printing a Stack of Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Printing Business Cards, Index Cards, and Other Small Media . . . . . . . . . . . . . 28

Printing Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Printing Photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Printing Greeting Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Printing Iron-On Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Printing Posters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Printing Banners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Replacing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Cleaning Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Damage Resulting from Refilling the Print Cartridges . . . . . . . . . . . . . . . . . . . . 42

Problems? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

hp Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

More About Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Limited Warranty Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Environmental Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

1

Macintosh User’s Guide: Finding Information — What and How

Acknowledgments

Apple, the Apple logo, AppleTalk, ColorSync, the ColorSync logo,
EtherTalk, Finder, LocalTalk, Mac, Macintosh, MacOS, PowerBook, Power
Macintosh, and QuickDraw are trademarks of Apple Computer, Inc.,
registered in the U.S. and other countries.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated.

Palm, Palm III, Palm V, and Palm VII are registered trademarks of 3Com
Corporation or its subsidiaries.

Notice

The information contained in this document is subject to change without
notice.

Hewlett-Packard Company makes no warranty of any kind with regard to
this material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for any errors or for incidental or
consequential damages in connection with the furnishing, performance,
or use of this material.

All rights reserved. Reproduction, adaptation, or translation of this
manual is prohibited without prior written permission of Hewlett-Packard
Company, except as allowed under the copyright laws.

Edition 1, July 2000

Finding Information — What and How

• Use the

• Turn on balloon help in the
any print setting to view an explanation.

• Visit the hp web site on the Internet at

http://www.hp.com/support/home_products
http://www.hp.com

troubleshooting, and printer software updates.

• For complete information about your printer, view your electronic

User’s Guide.

electronic

- If you do not have Adobe Acrobat Reader installed, begin

Quick Start Poster

Adobe® Acrobat® Reader is required to view your

User’s Guide

printer software installation process, select View User’s Guide,
and follow on-screen instructions to install Adobe Acrobat
Reader.

to install the printer driver.

Help

menu. Move your cursor over

or

for the latest product information,

.

© Copyright Hewlett-Packard Company and Apple Computer, Inc. 2000

Portions © Copyright 1989-2000 Palomar Software, Inc. hp deskjet 990c
includes printer driver technology licensed from Palomar Software, Inc.,
www.palomar.com.

2

Buttons and Lights

Warning

Printing Basics

The buttons on the front of your hp deskjet 990c printer enable
you to turn the printer on and off, cancel a print job, or resume
printing. The lights provide you with visual cues about the state of
your printer. The buttons and lights from left to right are:

Cancel Button – Press this

button to cancel the current print job
in the printer.

Print Cartridge Status Light –

When lit, the light above this symbol
indicates that you need to check the
status of your print cartridges. See
“Print Cartridge Status” on page 35.

Resume Button and Light –
Whenever the light above the Resume
Button flashes, press the Resume Button to continue printing. See
“What do the flashing lights mean?” on page 51.

Power Button and Light – Use the Power Button to turn the

printer on and off. The green light above the Power Button flashes
when the printer is processing information.

Infrared (Ir) Lens – Use the infrared lens to print from an
infrared sending device such as a Palm Pilot or PowerBook. See
“Infrared (Ir) Printing” on page 18. When the light to the right of the
infrared lens displays a solid beam, the infrared device is
transmitting information to the printer.

Use only the Power Button on the front of the
printer to turn the printer on and off. Using a power
strip, surge protector, or a wall-mounted switch to
turn the printer on and off may cause premature
printer failure.

3

Printing Basics: Paper Trays

Paper Trays

IN Tray

You place paper and other media types for printing in the IN tray.
Pull out this tray for easy loading. Once you insert the media you
want to use, slide the paper guides so they rest snugly against the
media. Make sure to slide all media as far as it will go into the IN
tray. Make sure the IN tray is pushed back in.

Load paper in
the IN tray.

IN tray pulled out

Paper length guide

Paper width guide

Printed media
is sent to the
OUT tray.

OUT Tray

The printer sends its completed pages to the OUT tray. The OUT
tray has two different positions.

Down – For most types of printing (except banners). The down
position also allows single envelope printing.

Up – For ease of loading media in the IN tray and for banner
printing.

OUT Tray Extension – For printing a large number of pages. In
addition, it must be extended when you are printing in draft mode
to prevent paper from falling to the floor. To use the Out Tray
Extension, gently pull out the extension. When your print job
finishes, push the OUT Tray Extension back into its storage slot.

NOTE: Do not use the OUT Tray Extension with legal-sized paper. It
may cause a paper jam.

Single envelope slot

IN tray pushed in

OUT tray down

OUT Tray Extension

4

Using Your Printer Software

Printing Basics: Using Your Printer Software

Choosing Your Printer

If you haven’t already selected your hp deskjet as the default
printer in the Chooser, you should do so now. How you select the

hp deskjet in the Chooser depends on whether your computer is

connected to the printer via USB or AppleTalk.

USB Connection

1 Make sure the computer and printer are turned on, and your

printer is connected to your computer with a USB cable.

2 From the Apple menu, select Chooser.

3 In the left side of the Chooser window, click the DeskJet Series

icon.

4 In the right side of the Chooser window, click DeskJet 990C.

5 Close the Chooser.

AppleTalk Network Connection

1 Make sure the computer and printer are both turned on and

connected to your AppleTalk network. You will need an external
print server, such as an hp jetdirect 300X External Print Server, to
connect the printer to your AppleTalk network.

2 From the Apple menu, select Chooser.

3 Click the Active button next to AppleTalk.

4 In the left side of the Chooser window, click the DeskJet Series

icon.

5 Select the printer zone, if necessary.

6 In the right side of the Chooser, click DeskJet 990C.

7 Close the Chooser.

5

Printing Basics: Other Ways to Select a Default Printer

Other Ways to Select a Default Printer

Besides using the Chooser, you can also select a default printer in
the following ways:

• Select the desired printer by clicking on the menu bar printer

icon at the top of the screen, and choosing the DeskJet 990C.

• If your control strip is on, then select the desired printer by

clicking the printer icon at the bottom of the screen, and
choosing the DeskJet 990C.

• Drag the document you want to print to the desktop icon of the
printer you want to use.

• Double-click the icon of the hp deskjet printer you want to use,
and choose Set Default Printer from the Print menu.

• The Print command will send your documents to this printer until
you select a new default printer. If you switch printers, check your
document before you print it to see whether the formatting or
pagination changed.

Desktop Printing

Desktop printing is useful when you have a number of documents
to print at once, or when you have a document that is already
formatted for printing on a particular printer. There are two
methods to print documents from the desktop. To perform desktop
printing, either:

• Drag the icons of the documents you want to print to the desktop
icon of the printer you want to use.

OR

• Select the icons of the documents you want to print, then choose

Print from the File menu. When the Print dialog box appears,

select your print options, then click the Print button.

6

hp deskjet 900 Utility

Printing Basics: hp deskjet 900 Utility

The hp deskjet 900 Utility is located in the Utilities folder on your
hard drive’s main directory. The hp deskjet Utility window has six
panels, as shown below:

• WOW!, which demonstrates the hp deskjet 990c’s print quality

• Ink Level, which displays the approximate amount of ink
remaining in each print cartridge

• Test, which allows you to print a test document

• Clean, which allows you to automatically clean your print
cartridges

• Calibrate, which allows you to automatically align the Color and
Black print cartridges

• Support, which provides contact information for buying hp
products and obtaining customer support.

Simply click a panel, then choose your option(s).

7

Printing Basics: Checking Printer Status

Checking Printer Status

You can tell the status of a printer by looking at its desktop icon:

Icon Description Icon Description

Idle printer (default)

Idle printer (not
default)

Printing on default
printer

Printing stopped on
default printer

Error on default
printer

Printer not available
or connected

Page Setup–Controlling Page Layout

You control settings such as paper size, scaling, and page
orientation from the hp deskjet Page Setup dialog box. To get to
this dialog box:

1 Open the software program used to create your document.

2 From the File menu, select Page Setup.

Paper Size, Scaling, and Orientation

Make sure you correctly choose the size of paper,
envelopes, or other media you have in the IN tray.

Enter a number from 5 to

999. Numbers smaller than
100 reduce the image size,
and numbers greater than
100 enlarge it. Changing
size may change
pagination.

Click the appropriate
icon to choose page
orientation.

Check to automatically adjust margins for
Two-Sided Printing.

8

Print Dialog Box

Printing Basics: Print Dialog Box

You control settings such as number of copies, all or specific pages
to print, paper type, print quality, page layout, color, and
background printing from the hp deskjet Print dialog box. To get to
this dialog box, select Print from your software program’s File
menu.

Buttons

The buttons at the bottom of every Print dialog box are:

• Default Print Settings returns the setting to the system default

OR

• Save Current Settings allows you to review the current print
settings, assign a name to the settings, and save them under that
name.

• Preview allows you to view your document before you print it so
you can see how the document will print with the current settings.

• Cancel cancels settings you have entered and closes the Print
dialog box.

• OK starts printing.

9

General

General is the default panel selected in the Print dialog box menu.

This panel lets you select the number of copies you want to print,
whether you want to print the entire document or select pages, and
whether you want to print from the front of your document or begin
printing from the end forward.

You may also choose the following options from the General
menu:

• Paper Type/Quality (see “Paper Type/Quality” on page 11)

• Layout (see “Layout” on page 11)

• Color (see “Color” on page 12)

• Background Printing (see “Background Printing” on page 13)

Click to display a list of
other print-control panels.

Enter the
number of
copies you
want to print.

Indicate
whether you
want to start
printing from
the first page
or from the
last page.

Click to display the Defaut Print
Settings or the Save Current
Settings option.

Printing Basics: Print Dialog Box

If you don’t want to print the entire
document, enter the beginning and
ending page numbers you want to print.

This area displays options set
in other Print panels.

10

Printing Basics: Print Dialog Box

Paper Type/Quality

Choose from a wide range of paper types.

Print Quality

•

–Quick printing

Draft

•

•

•

• Ink tab settings allow you to adjust the ink volume and dry time.

–Everyday printing

Normal

–Highest quality

Best
High Res Photo

–Only for photo

Layout

This dialog box allows you to specify the number of pages printed
on each sheet of paper. You also set Two-Sided Printing options
from this dialog box.

Choose the number of pages (1, 2, or 4) to print on each sheet.

OR

Print a poster:
Choose the
choosing the number of pages across and down (

Check to print a border
around each page.

Check here to print on
both sides of the paper.

If you check
choose the appropriate method:

Binding

Print Both Sides

(side or top).

option then select the size of your poster by

Tiling

,

If you check
choose the appropriate method:

Manual

Automatic Two-Sided Printing
Module).

Print Both Sides

or

Automatic

2x2, 3x3

, or

,

(if using the

4x4

).

11

Color

Printing Basics: Print Dialog Box

Your hp deskjet 990c uses HP’s Color Matching technology to
intelligently analyze each element on a page—text, graphics, and
photographs—and provide the best color output.

Choose:

• ColorSmart III

•

ColorSync

•

Grayscale

•

Black & White

(print in shades of gray)

(no color)

Slide to adjust:

•Saturation

•Brightness

• Color Tone

Check here to turn off automatic image enhancements.

The ColorSmart III setting lets you check a box to disable image
enhancements.

The ColorSync setting can be used for color matching with other
computers using the ColorSync matching system

Grayscale prints in shades of gray. With this setting, you also have

the option to optimize printing for fax and photocopy.

Black & White prints only in black and white (no color, no gray).

“Black only” is not recommended for use with glossy paper.

Choose:

• High Quality

•

Black Only

•

Optimize for
Photocopy or Fax

(print in shades of
gray)

12

Background Printing

Choose Background if you want to continue working while printing
takes place. If you choose Foreground printing, you won’t be able
to work on other tasks until the printing is complete, but printing
will be faster.

Choose:

•

Background

working while printing

•

Foreground

printing

Click the button that
matches the desired
timing for your print job

to continue

for faster

Printing Basics: Print Dialog Box

.

Background Printing
Options

Delete a print job • Select the

Hold/pause a print job • Select the

Instructions

the

Trash

OR

• Drag the document’s icon to the Trash
on your desktop.
These methods delete only the print
job, not the document itself.

the

Pause

The print request will pause until you
select its title again and click the

Resume

OR

• Drag the document icon to the

Waiting to Print

job title

icon.

job title

button.

Button.

or icon, then click

or icon, then click

list of documents.

The following table describes additional features available when
using background printing. To access these features from the
desktop, double-click the hp deskjet 990c printer icon.

Mark a print request
“Urgent”

• Select the
the

small clock

job title

or icon, then click

.

• In the dialog box that appears, click

. This moves the print request

Urgent

to the top of your list.

13

Printing Basics: Print Dialog Box

Background Printing
Options

Sort/change the order of
print jobs

Stop and restart printing • Choose

Change printers • To move a print job from one printer

Instructions

• From the

of the column

sort or choose.

• To see and change the print order, sort
by

Print Time

• Drag and drop the print job
desired place in the list.

Printing

• To resume printing, choose

.

Queue

• This is a good way to save print
requests when using a PowerBook
while away from your printer.

to another printer of the same type:

• Drag the
the icon of the

• If you’re not sure whether the two
printers are of the same type, try
moving the print request anyway; the
printer software won’t let you move a
print request to an incompatible
printer.

menu, choose the

View

by which you want to

.

Stop Print Queue

menu.

for the print request to

icon

desired printer

title

to the

title

from the

Start Print

.

14

Printing Basics: Automatic Paper-Type Sensor

Automatic Paper-Type Sensor

When you use the Automatic Paper-Type Sensor feature, your

hp deskjet 990c automatically determines the correct paper type

for most paper or media placed into the printer’s IN tray. It scans the
first page of each new print job.

• The Automatic Paper-Type Sensor works with both HP and non­HP media. However, it is optimized for HP media so your printer
can quickly select the appropriate paper type. For a complete list
of HP products, see “Paper and Other Media” on page 74.

• This feature is not recommended for printed or lined paper and
media.

How to Use Automatic Paper-Type Sensor

You control settings for paper type from the Paper Type/Quality
dialog box. The default setting for this dialog box is Automatic. If
you want to turn off the Automatic Paper-Type Sensor, select a
paper type other than Automatic.

To get to this dialog box:

1 From your software program’s File menu, select Print.

2 From the General menu in the print dialog box, select the Paper

Type/Quality option.

• The paper type default is Automatic.

• The print quality default is Normal.

NOTE:

change this setting.

3 Click OK.

• As the printer begins to pull in the first page, an optical sensor

If you want a different print quality, you can manually

(a blue light) quickly scans the page one or more times to
determine the best paper type setting. This takes only a few
seconds. After the paper type is determined, printing begins.

15

Automatic Two-Sided Printing

Printing Basics: Automatic Two-Sided Printing

The Automatic Two-Sided Printing
Module is a special hardware and
software feature that enables your printer
to automatically print on both sides of
the page.

Installing the Automatic Two-Sided Printing Module

1 Turn the knob on the printer’s Rear Access Door counter-

clockwise, and remove the door.

2 Insert the module into the back of the printer.

16

Printing Basics: Automatic Two-Sided Printing

Printing with the Automatic Two-Sided Printing Module

Not all paper weights and sizes and paper types can be used with
the Automatic Two-Sided Printing Module. You can print on plain
paper, HP Bright White Inkjet Paper, HP Premium Inkjet
Heavyweight Paper, HP Felt-textured Greeting Card Paper, HP
Professional Brochure Paper, Glossy or Matte, and HP Photo
Quality InkJet Paper, Semi-gloss or Matte.

To use the Automatic Two-Sided Printing Module:

1 Load appropriate paper.

2 From the File menu, select Page Setup.

3Check the Two Sided Safe Margins box, then click OK.

4 From the File menu, select Print.

5 Choose Layout from the General pop-up menu. See “Print

Dialog Box” on page 9 for instructions.

6In the Layout dialog box, check the Print Both Sides box, and

select Automatic.

7 Click on either the Book or Ta bl et icon to choose the correct

page orientation.

8 Make any other formatting selections from other Print dialog

boxes, then click Print.

Note:

while the ink dries. Once the ink is dry, the paper is pulled back in,
and the reverse side is printed. As each page is finished, the page
will drop into the OUT tray. If you have problems with Two-Sided
Printing, see “Troubleshooting Tips” beginning on page 43.

After one side of the page is printed on, the paper is held

17

Printing Basics: Infrared (Ir) Printing

Infrared (Ir) Printing

Infrared (Ir) connectivity is a feature that enables wireless
connectivity for personal digital assistants (PDAs), PowerBooks,
and other mobile devices. Use the Infrared feature to print to the

hp deskjet 990c from an infrared device such as a PowerBook or

Palm device without any type of connecting cable. The hp deskjet
990c printer includes an infrared lens that can access and print
information sent to it by another infrared device.

Supported Operating Systems

•MacOS version 8.6

•Palm

Supported Devices

To determine if a specific device is supported by infrared, check the
manufacturer’s reference guide.

Some of the devices supported by infrared include:

• PowerBooks with infrared capability

• Some Personal Digital Assistants (including the Palm product
line)

• Digital cameras with infrared capability (including the HP
PhotoSmart)

• Some cellular phones with infrared capability

18

Printing Basics: Infrared (Ir) Printing

Using Infrared with a PowerBook

If your PowerBook is equipped with infrared technology that uses
the IrDA protocol, you can establish wireless TCP/IP or AppleTalk
connection.

For instructions, refer to one of the following:

• Reference guide or instructions that came with the PowerBook

• Manufacturer’s web site or support telephone number

• Infrared Data Association (IrDA) web site at: http://www.irda.org

Printing from a PowerBook

1 Make sure the printer is turned on.

2 Locate the infrared lens on the PowerBook.

3 Align the PowerBook’s infrared lens with the printer’s infrared

lens. Position the PowerBook up to 3 feet (1 meter) from the
printer and within a 30–degree total angle from the printer’s
infrared lens.

• The path between the two infrared devices must be clear of
obstacles.

4 Select your printer using the Chooser. See “Choosing Your

Printer” on page 5 for instructions.

Note:

infrared lens at any time during the printing process, the infrared
light may turn off and the printer may stop printing. If you realign
the devices within approximately 3–30 seconds, the print job will
resume.

If the PowerBook is moved out of range of the printer’s

• When the two infrared devices are lined up correctly, the
infrared light on the printer will begin to blink. This indicates
that a connection has been established between the two
devices.

19

Printing Basics: Infrared (Ir) Printing

Printing using a Palm Pilot

1 Locate the infrared lens on the Palm device. This is typically

found on one of the sides of the Palm.

2 Align the Palm Pilot’s infrared lens with the printer’s infrared lens.

Position the Palm Pilot up to 3 feet (1 meter) from the printer and
within a 30–degree total angle from the printer’ infrared lens.

• The path between the two infrared devices must be clear of
obstacles.

: If the Palm Pilot is moved out of range of the printer’s

Note

infrared lens at any time during the printing process, the infrared
light may turn off and the printer may stop printing. If you realign
the devices within approximately 3–30 seconds, the print job will
resume.

3 Do one of the following:

• Use the Beam command to send a single calendar

appointment, or one or more business cards, to-do list items, or
memos to the printer.

OR

• Use the Print command to send one or more items (such as

calendar appointments, e-mail messages, phone lists, or to-do
lists) to the printer.

The infrared light on the printer displays a solid beam during the
transfer process. When finished printing, the light will turn off.

Note:

in your Palm Pilot. A printing program can greatly enhance the
appearance of your printed information. When printing follow the
specific procedures of the program.

Printing (rather than beaming) requires a printing program

20

Printing using a HP PhotoSmart Digital Camera

1 Locate the infrared lens on the digital camera. This is typically

found on the front of the camera.

2 Align the camera’s infrared lens with the printer’s infrared lens.

Position the camera up to 3 feet (1 meter) from the printer and
within a 30–degree total angle from the printer’s infrared lens.

• The path between the two infrared devices must be clear of
obstacles.

Printing Basics: Infrared (Ir) Printing

Note:

Infrared lens at any time during the printing process, the infrared
light will turn off and the printer may stop printing. If you realign
the devices within approximately 3–30 seconds, the print job will
resume.

3 Send a photo to print following the normal sending or sharing

procedures of the camera.

The infrared light on the printer displays a solid beam during the
transfer process. When finished printing, the light will turn off.

If the digital camera is moved out of range of the printer’s

21

Printing Basics: Infrared (Ir) Printing

Caution

Printer Maintenance Tips

Because the printer ejects ink onto the paper in a fine mist, ink
smudges will eventually appear on the printer case. Follow the
cleaning instructions provided below.

• Do not clean the interior of the printer. Keep all fluids away from

the interior.

• To remove stains, smudges and/or dried ink from the exterior of

the printer, use a soft cloth moistened with water. Do not use
household cleaners or detergent. In the event that a household
cleaner or detergent is used on the printer, wipe the printer’s
exterior surfaces with a soft cloth moistened with water.

• Do not lubricate the rod on which the print cartridge cradle

moves. Noise is normal when the cradles move back and forth.

For information on cleaning print cartridges and the print cartridge
cradle, see “Manually Cleaning the Print Cartridges and Print
Cartridge Cradle” on page 40

For maximum performance and reliability, the
printer should be handled and stored in an upright,
level position.

Do not tip your printer after heavy usage. If the printer is tipped
soon after heavy printing, it is possible for excess ink to spill. Clean
up spilled ink using the methods previously listed in this section.

22

Beyond the Basics

Getting the Right Paper

Most plain photocopy paper works fine in your printer, particularly
paper that is marked for use in inkjet printers. To get the best results,
use one of the Hewlett-Packard papers, which were developed
especially for HP inks and your printer.

Brightness. Some papers are whiter than others and produce

sharper, more vibrant colors. For photographs, you’ll want to use HP
Premium Plus Photo Paper or HP Premium Photo Paper for the best
results. For projects that use other colored images, HP Bright White
Inkjet or HP Premium Inkjet paper work well.

For a complete list of available HP media, see “Supplies and
Accessories” on page 73.

For information on supported paper weights and sizes, see “Media
Weight” on page 68 and “Media Size” on page 68.

Printing on Different Types of Paper and Media

Your printer is designed to work with so many different types of
print media that you are practically set up as a small print shop.
This chapter explains how to use the different printing materials.

23

Beyond the Basics: Manual Two–Sided Printing

Manual Two–Sided Printing

I should… Guidelines…

Book Binding

Tablet Binding

1 Remove all paper from the OUT tray.
2 Load paper into the IN tray.
3 Slide the paper guides snugly against

the sheets.
4 Push in the IN tray.
5 From your software program’s File

menu, select Print.

6 Choose the print settings that match the type and

size of your paper.

Page Setup:

•

Paper Size:

•

Orientation:

Paper Type/Quality:

•

Paper Type:

•

Print Quality:

Layout:

•

Pages per Sheet:

•

Print Both Sides:

the

Book

icon (for binding at the top). Uncheck

Automatic

7Begin printing.
8 Carefully follow the reloading instructions

displayed on your computer screen.

9 When the paper is properly reloaded, click

Continue

Choose appropriate size

Choose appropriate orientation

Choose appropriate type

Choose Normal

1 (Normal)

Check this box, then choose

icon (for binding on the side) or

.

.

Ta bl et

• You can do manual Two-Sided Printing with
either the Rear Access Door or the
Automatic Two-Sided Printing Module
attached.

• The printer automatically prints the odd­numbered pages first. The printer then
displays a message on your computer
screen that tells you how to reload the
paper to print the even-numbered pages.

24

Beyond the Basics: Printing Transparencies

Printing Transparencies

I should… Guidelines…

1 Pull out both of the paper guides, and

remove all paper from the IN tray.

2 Fan the edges of the transparency

sheets to separate them, then align the
edges.

3 Insert a stack of up to 25 transparency

sheets, rough side down and the
adhesive strip towards the printer.

4 Slide the paper guides snugly against

the transparencies.
5 Push in the IN tray.
6 From your software program’s File

menu, select Print.

7 Choose the print settings that match the type and

size of the transparencies.

Page Setup:

• Paper Size: Choose appropriate size

• Orientation: Choose appropriate orientation

Paper Type/Quality:

• Paper Type: Choose transparency type

• Print Quality: Choose

Layout:

• Pages per Sheet: 1

• Print Both Sides: Unchecked

8 Print the transparencies.
9 The printer waits for transparencies to dry before

releasing them automatically. Press the

to continue printing.

Button

Normal

(Normal)

or

Best

Resume

• For best results, use HP Premium Inkjet
Transparency Film.

25

Beyond the Basics: Printing Single Envelopes

Printing Single Envelopes

I should… Guidelines…

1 Slide the envelope, with its flap side on

the left and flap facing up, into the OUT
tray’s single envelope slot. Push the
envelope in until it stops.

2 From your software program’s File

menu, select Print.

3 Choose the print settings that match the type and

size of the envelope.

Page Setup:

• Paper Size: Choose appropriate envelope size

• Orientation: Choose

Paper Type/Quality:

• Paper Type: Choose

• Print Quality: Choose

Layout:

• Pages per Sheet:

• Print Both Sides: Unchecked

4 Print the envelope.

Portrait

Plain Paper

1 (Normal)

icon

Normal

• Make sure the OUT tray is in the down
position.

• Avoid envelopes that have clasps or
windows.

• Avoid envelopes that are shiny or
embossed, envelopes with thick, irregular,
or curled edges, or envelopes that are
wrinkled, torn, or otherwise damaged.

• If your software program includes an
envelope-printing feature, follow those
instructions instead of the procedure here.

26

Beyond the Basics: Printing a Stack of Envelopes

Printing a Stack of Envelopes

I should… Guidelines…

1 Pull out the IN tray.
2 Slide out both of the paper guide, and

remove all paper from the IN tray.

3 Slide up to 15 envelopes, with their flap

side on the left and flap facing up, into
the IN tray as far as they will go.

4 Slide the paper guides snugly against

the edges of the envelopes.
5 Push in the IN tray.
6 From your software program’s File

menu, select Print.

7 Choose the print settings that match the type and

size of the envelopes.

Page Setup:

• Paper Size: Choose appropriate envelope size

• Orientation: Choose

Paper Type/Quality:

• Paper Type: Choose

• Print Quality: Choose

Layout:

• Pages per Sheet:

• Print Both Sides: Unchecked

8 Print the envelopes.

Portrait

Plain Paper

1 (Normal)

icon

Normal

• Never load more than 15 envelopes at one
time.

• Align the envelope edges before inserting
them.

• Avoid envelopes that have clasps or
windows.

• Avoid envelopes that are shiny or
embossed, envelopes with thick, irregular,
or curled edges, or envelopes that are
wrinkled, torn, or otherwise damaged.

• If your software program includes an
envelope-printing feature, follow those
instructions instead of the procedure here.

27

Beyond the Basics: Printing Business Cards, Index Cards, and Other Small Media

Printing Business Cards, Index Cards, and Other Small Media

I should… Guidelines…

1 Pull out the IN tray.
2 Slide out both paper guides, and

remove all paper from the IN tray.

3 Insert up to 45 cards or other small

media into the IN tray as far as they will
go.

4 Push the paper length guide in as far as

it will go. Push the fine-length guide
(colored portion of paper length guide)
snugly against the media. Then push

the paper width guide in.
5 Push in the IN tray.
6 From your software program’s File

menu, select Print.

7 Choose the print settings that match the type and

size of the cards.

Page Setup:

• Paper Size: Choose appropriate card size

• Orientation: Choose

Paper Type/Quality:

• Paper Type: Choose

• Print Quality: Choose

Layout:

• Pages per Sheet:

• Print Both Sides: Unchecked

8Print.

Portrait

Plain Paper

1 (Normal)

icon

Normal

• Align the media edges before inserting the
media.

• For ease of loading small media, pull out
the IN tray and raise the OUT tray. After you
have inserted the media, lower the OUT
tray.

• If you get an “out of paper” message, make
sure the media is positioned properly in the
IN tray. Place the media on the right side
and towards the printer. The IN tray should
be pushed in so that the paper length guide
can hold the media in place.

28

Beyond the Basics: Printing Labels

Printing Labels

I should… Guidelines…

1 Pull out the IN tray.
2 Slide out both of the paper guides, and

remove all paper from the IN tray.

3 Fan the edges of the label sheets to

separate them, then align the label
edges.

4 Insert up to 20 label sheets (label side

down).

5 Slide the paper guides snugly against

the sheets.
6 Push in the IN tray.
7 From your software program’s File

menu, select Print.

8 Choose the print settings that match the type and

size of the labels.

Page Setup:

• Paper Size: Choose

• Orientation: Choose appropriate orientation

Paper Type/Quality:

• Paper Type: Choose

• Print Quality: Choose

Layout:

• Pages per Sheet:

• Print Both Sides: Unchecked

9 Print the labels.

or

A4

Letter (8.5x 11in)

Plain Paper

Normal

1 (Normal)

• Use only paper labels that are designed
specifically for use with inkjet printers.

• Never load more than 20 sheets at one
time.

• Use only full sheets of labels.

• Make sure the sheets are not sticky,
wrinkled, or pulling away from their
protective backing.

• Do not use plastic or clear labels. The ink
will not dry when used with plastic or clear
labels.

29

Beyond the Basics: Printing Photographs

Printing Photographs

I should… Guidelines…

1 Pull out the IN tray.
2 Slide out both of the paper guides, and

remove all paper from the IN tray.

3 Insert up to 20 sheets of photo paper

(printable side down) into the IN tray.

4 Slide the paper guides snugly against

the edges of the media.
5 Push in the IN tray.
6 From your software program’s File

menu, select Print.

7 Choose the print settings that match the type and

size of the photopaper.

Page Setup:

• Paper Size: Choose appropriate paper size

• Orientation: Choose appropriate orientation

Paper Type/Quality:

• Paper Type: Choose photo paper type

• Print Quality: Choose

Layout:

• Pages per Sheet:

• Print Both Sides: Unchecked

8 Print the photos.

Best

1 (Normal)

• For best results, use an HP photo paper.

• The photo needs to be in electronic (digital)
form, before you can print it. Take a digital
picture, scan a photo, or have your local
camera shop provide an electronic file of
your photo.

• Use Best for photo paper printing.

30

Beyond the Basics: Printing Greeting Cards

Printing Greeting Cards

I should… Guidelines…

1 Pull out the IN tray.
2 Slide out both of the paper guides, and

remove all paper from the IN tray.

3 Insert up to 5 cards into the IN tray as

far as they will go.

4 Slide the paper guides snugly against

the edges of the cards.
5 Push in the IN tray
6 From your software program’s File

menu, select Print.

7 Choose the print settings that match the type and

size of the cards.

Page Setup:

• Paper Size: Choose appropriate card size

• Orientation: Choose

Paper Type/Quality:

• Paper Type: Choose greeting card type

• Print Quality: Choose

Layout:

• Pages per Sheet:

• Print Both Sides: Choose if appropriate

Note: If using Automatic Two–Sided Printing,
you must use supported paper. See “Automatic
Two-Sided Printing” on page 16.

8Print the cards.

Portrait

1 (Normal)

icon

Normal

• Align the card edges before inserting the
cards.

• For ease of loading small cards, pull out the
IN tray and raise the OUT tray. After you
have inserted the media, lower the OUT
tray.

• If you have pre-folded greeting cards,
unfold the cards, then load the cards into
the IN tray.

• If you get an “out of paper” message, make
sure the media is positioned properly in the
IN tray. Place the media on the right side
and towards the printer. The IN tray should
be pushed in so that the paper length guide
can hold the media in place.

31

Beyond the Basics: Printing Iron-On Transfers

Printing Iron-On Transfers

I should… Guidelines…

1 Pull out the IN tray.
2 Slide out both of the paper guides, and

remove all paper from the IN tray.

3 Load the iron-on transfer paper with

printable side down.

4 Slide the paper guides snugly against

the sheets.
5 Push in the IN tray.
6 From your software program’s File

menu, select Print.

7 Choose the print settings that match the type and

size of your iron-on transfers.

Page Setup:

• Paper Size: Choose appropriate size

• Orientation: Choose appropriate orientation

Paper Type/Quality:

• Paper Type: Choose

• Print Quality: Choose

Layout:

• Pages per Sheet:

• Print Both Sides: Unchecked

8 Print your transfer.

HP Premium Inkjet Paper

Best

1 (Normal)

• If you want the text or picture on your t­shirt as you see it on the screen, flip the
document by clicking Mirror Image.

• For best results, use HP Iron-On T-Shirt
Transfers.

32

Beyond the Basics: Printing Posters

Printing Posters

I should… Guidelines…

1 Load paper in the IN tray.
2 Slide the paper guides snugly against

the sheets.
3 Push in the IN tray.
4 From your software program’s File

menu, select Print.

5 Choose the print settings that match the type and

size of your poster.

Page Setup:

• Paper Size: Choose appropriate size

• Orientation: Choose appropriate orientation

Paper Type/Quality:

• Paper Type: Choose

• Print Quality: Choose

Layout:

• Tiling: Select this option

• Pages per Sheet:

• Print Both Sides: Unchecked

6 Print your poster.

Plain Paper

Normal

2x2, 3x3 Poster, or 4x4

• After printing, trim the edges on each sheet
and tape the sheets together.

33

Beyond the Basics: Printing Banners

Printing Banners

I should… Guidelines…

1 Tear off up to 20 sheets.
2 Tear off and discard the perforated

strips, if any.
3 Pull out the IN tray.
4 Slide out the paper guides, and remove

all paper from the IN tray.
5 Raise the OUT tray and leave it in the

UP position.
6 Put the banner paper into the IN tray so

that the unattached edge of the banner

paper stack is toward the printer.
7 Slide the paper guides snugly against

the sheets.
8 Push in the IN tray.
9 From your software program’s File

menu, select Print.

10 Choose the appropriate paper type, size, and

orientation.

Page Setup:

• Paper Size: Choose

Banner

• Orientation: Choose appropriate orientation

Paper Type/Quality:

• Paper Type: Choose

Paper

• Print Quality: Choose

Layout:

• Pages per Sheet:

• Print Both Sides: Unchecked

11 Print the banner.

U.S. Letter Banner

Plain Paper

Normal

1 (Normal)

or

or

HP Banner

A4

• When printing banners, be sure that the
OUT tray is raised into the up position and
the IN tray is pushed in.

• For best results, use HP Banner Paper.

• If you are having problems printing a
banner, see “Banners aren’t printing
correctly.” on page 57.

34

Print Cartridges

Print Cartridge Status

The Print Cartridge Status Light flashes
when one or both of your print
cartridges are low on ink, improperly
installed, or malfunctioning. It will also
flash if you are trying to use the wrong
print cartridge type. If the problem is
low ink, the light will stop flashing
when you open the top cover. For any
other print cartridge related problem,
the Print Cartridge Status Light will
continue to flash.

To check the status of your print cartridges, open the printer’s top
cover. The yellow arrow on the print cartridge cradle aligns with one
of five Print Cartridge Status icons.

Print Cartridge Status Light

Color print cartridge low
on ink

Problem with black
print cartridge

Problem with color
print cartridge

Black print cartridge
low on ink

Print cartridges OK

Yellow indicator
arrow

35

Print Cartridges: Print Cartridge Status

Print Cartridge Status

continued

When the Print Cartridge Status Light flashes, open the printer’s top cover and follow the instructions below. For more information on
replacing print cartridges. see page 37.

If the arrow points to... It means... To solve the problem...

Problems with print cartridges The print cartridge is either:

• missing

• improperly installed

• the wrong print cartridge for the printer

• defective

Color Black

Print cartridges low on ink Color or black print cartridge is running low

on ink.

Color Black

1 Insert a print cartridge if it is missing.
2 Remove and reinsert the existing print cartridge.
3 If there is still a problem, verify that the color

cartridge is an hp C65
and the black cartridge is an hp 516
hp No. 45 cartridge.

4 If the problem persists, replace the cartridge.

• Consider replacing the color cartridge with an
hp C65

• Consider replacing the black cartridge with an
hp 51645 series or hp No. 45 cartridge.

series or hp No. 78 cartridge.

78

series or hp No. 78 cartridge,

78

series or

45

Print cartridges OK Print cartridges are operational. No problems.

36

Replacing Print Cartridges

Warning

Print Cartridges: Replacing Print Cartridges

When buying replacement print cartridges, check the part numbers
carefully. The print cartridge numbers for your printer are:

Black hp 51645 series or hp No. 45

Tri-Color hp C6578 series or hp No. 78

To Replace a Print Cartridge:

When a print cartridge runs out of ink, leave the empty cartridge in
the cradle until you can replace it. The printer does not print with
only one print cartridge in the cradle.

1 To access the print cartridge cradle, make sure the OUT tray is

down (1.1) and then press the Power Button (1.2) to turn on the
printer.

2 Open the top cover. The cradle moves to an accessible position.

3 Raise the cradle latch.

4 Lift the print cartridge out and discard it.

Cradle latch

2

3

Keep print cartridges out of the reach of children.

1.2

4

Cartridge

1.1

OUT tray in down position

37

Print Cartridges: Replacing Print Cartridges

5 Remove the replacement print cartridge from its packaging and

carefully remove the protective vinyl tape.

Do

touch the ink nozzles

NOT

Do NOT touch or remove the
copper contacts

Remove the protective vinyl tape

Warning

Do NOT touch the print cartridge ink nozzles or
copper contacts. Touching these parts will result in
clogs, ink failure, and bad electrical connections.
Also, do NOT remove the copper strips; these are
required electrical contacts.

6 Push the print cartridge firmly, straight down into the print

cartridge cradle.

7 Close the cradle latch. When the latch is fully closed, you will

hear a click.

8 Load plain white paper in the IN tray.

9 Close the top cover, then a calibration page will print.

• Any time you install a new print cartridge, the printer software
prints a calibration page to ensure your print quality.
If you are in the middle of printing and stop to change a print
cartridge, the software will wait until your printing has
completed before it executes the calibration test.

10 If the Print Cartridge Status Light continues to blink after you

install the new print cartridge, check the part number on the print
cartridge to ensure you installed the correct one.

38

Print Cartridges: Storing Print Cartridges

Storing Print Cartridges

To maintain excellent print quality from your print cartridges:

• Keep all print cartridges in their sealed packages, at room
temperature (60-78° F or 15.6-26.6° C), until you are ready to
use them.

• Once installed, leave the print cartridges in their cradle at all
times to keep them from drying out or becoming clogged.

• Store unsealed print cartridges in an airtight plastic container.

•Do not

Do not unplug the printer until printing is complete and the print

Do notDo not
cartridge cradles have returned to their home position on the
right side of the printer. The print cartridges will dry out if not
stored in their home position.

• Do not attempt to reattach the vinyl tape previously removed
from the print cartridges. Reattaching the tape will damage the
cartridges.

Warning

Only use the Power Button on the front of the
printer to turn the printer on and off. Using a power
strip, surge protector, or a wall-mounted outlet
switch to turn the printer on and off may cause
premature failure.

Cleaning Print Cartridges

When Do You Need to Clean?

Clean the print cartridges if your printed page is missing lines or
dots, or if it contains ink streaks.

If You See Missing Lines or Dots...

Clean the print cartridges from the hp deskjet Utility
window by doing the following:

1 Double-click the hp deskjet Utility icon in the

Utilities folder on your hard drive’s main directory.

2 Click the Clean panel, then click the Clean button and follow

the instructions displayed on your screen.

Note:

print cartridge.

Unnecessary cleaning wastes ink and shortens the life of the

39

Print Cartridges: Cleaning Print Cartridges

diam noft juestk

ed kitft ghocknor

Warning

Caution

If You See Ink Streaks...

Clean the print cartridges and the print cartridge
cradle by following the instructions below.

1 Double-click the hp deskjet Utility icon in the

Utilities folder on your hard drive’s main
directory.

2 Click the Clean tab, then click the Clean button. If

this does not prevent streaks, follow the instructions for
“Manually Cleaning the Print Cartridges” below.

Caution

Be careful not to get ink on your hands or clothing.

Manually Cleaning the Print Cartridges and Print Cartridge Cradle

In order to properly clean the print cartridges and cradle, you will
need distilled or bottled water and cotton swabs or a similar lint­free absorbent material that will not stick to the cartridges.

Manually Cleaning the Print Cartridges

1 Press the Power Button to turn the printer on, then lift the top

cover.

2 After the print cartridges move into an accessible position,

unplug the power cord from the back of the printer.

Keep new and used print cartridges out of the reach
of children.

3 Remove the print cartridges and set them on a piece of paper

with the ink nozzle plate facing up.

Do NOT touch the print cartridge ink nozzles or copper
contacts. Touching these parts will result in clogs, ink
failure, and bad electrical connection. Also, do NOT
remove the copper strips; these are required electrical
contacts.

40

Print Cartridges: Cleaning Print Cartridges

4 Dip a clean cotton swab into distilled water and squeeze any

excess water from the swab.

5 Clean the face and edges of the print cartridge as shown. Do

NOT wipe the nozzle plate.

Do NOT

nozzle plate

clean

Clean

6 Inspect the cartridge for fibers on the face and edges. If fibers are

still present, repeat the cleaning process.

7 Repeat the cleaning process for the other print cartridge.

Caution

Once you’ve removed the print cartridges, make sure
that they are not outside of the print cartridge cradle
longer than 30 minutes.

Manually Cleaning the Print Cartridge Cradle

1 Using clean, moistened swabs, wipe the underside of each wall of

the cradle.

2 Repeat until no ink residue is seen on a clean swab.

Cradle wall

3 Reinsert the print cartridges, then close the printer’s top cover.

4 Load white paper into the IN tray.

5 Reinsert the electrical power cord into the back of the printer.

6 Print a test page. Double-click the hp deskjet Utility icon in the

Utilities folder on your hard drive’s main directory, click the Test
tab, then click the Te st button.

Note:

If streaking still appears, repeat the procedure until the test

printout is clean. You will find additional maintenance tips at:

http://www.hp.com/go/support

41

Damage Resulting from Refilling the Print Cartridges

To get the best performance from your printer, Hewlett-Packard
recommends using only genuine hp supplies for hp deskjet
printers, including genuine factory-filled hp print cartridges.

Damage resulting from the modification or refilling of hp print
cartridges is specifically excluded from the coverage of hp printer
warranties.

Print Cartridges: Damage Resulting from Refilling the Print Cartridges

Note:

numbers carefully. The print cartridge numbers for your printer are:

When buying replacement print cartridges, check the part

Black hp 51645 series or hp No. 45

Tri-Color hp C6578 series or hp No. 78

42

Troubleshooting Tips

Problems?

It’s frustrating when things go wrong, but the following pages
contain tips that can help you determine what the problem is and
how to fix it.

• Make sure that all cable connections are secure.

• Make sure that you are using the right cable for your operating

system.

If your question is similar to those listed here, follow the
instructions found in that section:

The printer software won’t install, what’s wrong? See page 44.

Why won’t it print? See page 46.

What do the flashing lights mean? See page 51.

Is there a problem with your printout? See page 54.

Is there a problem with your Automatic Two-Sided Printing
Module? See page 60.

Is there a problem with infrared (Ir) printing?
See page 61.

43

The printer software won’t install, what’s wrong?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

I inserted a CD, but the
computer couldn’t read it.

• The CD wasn’t properly
inserted.

OR

• The CD player may be
damaged.

OR

• The CD may be damaged.

1 Reinsert the CD and try again. If this doesn’t solve your problem go the

next step.

2 Try inserting a CD that you know works. If that CD doesn’t work, you

may need to replace your CD player.

3 If other CDs work but the printer software CD doesn’t, you may have a

damaged CD. You can download the printer software from an hp web
site (see page 62 for web site addresses).

4 If you don’t have Web access, contact hp Customer Care. See page 64,

to locate the phone number nearest you.

44

The printer software won’t install, what’s wrong? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

The software did not install
correctly.

OR

You need to uninstall the
printer software for any reason.

• There may be a conflict with
your virus protection program.

OR

• There may be a conflict with
another software program.

OR

• There may be a conflict with a
peripheral device connected to
the printer.

1 Make sure your printer is on and all connections are secure.
2 Close any virus protection programs that are running on your

computer.

3 Insert the printer software CD into your computer, select

the Installer, then repeat the installation procedure.

4 If you have been using Apple’s QuickDraw GX software, turn it off. Your

hp deskjet

5 If you are still having problems with the installation, call an authorized

hp dealer or hp Customer Care representative. For the phone number of
the support center nearest you, see “hp Customer Care by Phone” on
page 64.

printer is not compatible with QuickDraw GX.

Uninstall

from

45

Why won’t it print?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

No page came out of
the printer.

Power may be off or there may be a
loose connection.

You may not have any paper in the
IN tray.

The printer’s top cover may be
open.

A problem may exist with one of
the print cartridges.

The printer may be slow.

The printer is waiting for you to
press the Resume Button .

1 Make sure the power is on.
2 Make sure all cable connections are secure.

Make sure that the media is correctly placed in the IN tray.

Close the printer’s top cover.

If the Print Cartridge Status Light is blinking, lift the printer’s cover, check
the Print Cartridge Status. Verify that the print cartridges are installed
properly. See page 37.

If the Power Light is blinking, the printer is in the process of printing. Be
patient.

If the Resume Light is flashing, press the Resume Button .

46

Why won’t it print? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

No page came out of
the printer.

(continued)

There may be a paper jam and you
are using the Rear Access Door.

There may be a paper jam in the
Automatic Two-Sided Printing
Module.

1 Pull the paper out of either the IN tray or the OUT tray.
2 Press the Resume Button on the front of the printer.
3 If you were printing labels, make sure a label did not become unglued

from the label sheet while going through the printer.
4 If the paper jam has cleared, print your document again.
5 If the paper jam hasn’t cleared, open the Rear Access Door by turning

the knob (counter-clockwise) and removing the door.
6 Pull the jammed paper out of the printer, then replace the Rear Access

Door.
7 Print your document again.

1 Turn your printer off.
2 Press the button on top of the Automatic Two-Sided Printing Module

and lower the access door.
3 Pull the jammed paper out of the Module, then close the access door.
4 Turn your printer back on.
5 Print your document again.

47

Why won’t it print? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

No page came out of
the printer.

(continued)

There is a paper jam in the back of
the printer and the Automatic Two­Sided Printing Module is attached.

The Rear Access Door or the
Automatic Two-Sided Printing
module may be missing.

1 Turn your printer off.
2 Simultaneously press the release buttons, located on each side of the

Automatic Two-Sided Printing Module, to remove the Module.
3 Pull the jammed paper out of the printer, then replace the Module (see

page 16).
4 Turn your printer back on.
5 Print your document again.

1 Attach either the Rear Access Door or the Automatic Two-Sided Printing

Module to the back of the printer.

2 Print your document again.

48

Why won’t it print? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

The printer is really slow. Your computer may have less than

minimum system requirements.

You may have several software
programs open at the same time.

You may be using outdated printer
software.

You may be printing a complex
document that contains graphics or
photographs.

The paper Type option may be set
to

Automatic

.

1 Check the amount of RAM and processor speed in your computer. See

“System Requirements” on page 72.

2 Free up some space on the computer’s hard drive. Having less than

100MB of free space on your computer’s hard drive can mean longer

processing times.

Close all unnecessary software programs.

Check the printer driver you are using. Check hp’s web site for the most
recent software updates (see page 62 for web site addresses).

Be patient. Large, complex documents containing graphics or photographs
print slower than text documents.

When the paper type is set to Automatic, the printer scans the first page of a
print job to determine the appropriate paper type. This may take a few
seconds. To avoid this, choose a specific paper type rather than using the
default

Automatic

setting. See “Automatic Paper-Type Sensor” on page 15.

49

Why won’t it print? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

A blank page came out
of the printer.

The printer may be out of ink. 1 Lift the printer cover and check the Print Cartridge status icons to make

sure that the printer is not out of ink. See “Print Cartridge Status” on
page 35.

2 If the printer is out of ink, replace the print cartridge. See “Replacing

Print Cartridges” on page 37.

You may have forgotten to remove
the vinyl tape from the print
cartridge.

You may be trying to print a fax. 1 Save the fax in a graphic format, such as TIFF.

Make sure that you have removed the protective piece of vinyl tape on each
of the print cartridges. See “Replacing Print Cartridges” on page 37.

2 Place it in a word processing document and print it from there.

50

What do the flashing lights mean?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

The Power Light is flashing.

The Resume Light is flashing.

Your printer may be receiving data. Be patient. The light will stop flashing when the printer has finished receiving

data.

The printer may be out of paper. 1 Insert paper.

2 Press the Resume Button .

There may be a paper jam and you
are using the Rear Access Door.

1 Pull the paper out of either the IN tray or the OUT tray.
2 Press the Resume Button on the front of the printer.
3 If you were printing labels, make sure a label did not become unglued

from the label sheet while going through the printer.
4 If the paper jam has cleared, print your document again.
5 If the paper jam hasn’t cleared, open the Rear Access Door by turning

the knob (counter-clockwise) and removing the door.
6 Pull the jammed paper out of the printer, then replace the Rear Access

Door.
7 Print your document again.

51

What do the flashing lights mean?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

The Resume Light is flashing.
(continued)

The Print Cartridge Status Light

is flashing.

There may be a paper jam and the
Automatic Two-Sided Printing
Module is attached.

You may be printing a two-sided
document manually and the first
side has finished printing.

The top cover may be open. Close the top cover.

There may be a problem with one
of the print cartridges.

1 Turn your printer off.
2 Press the button on top of the Automatic Two-Sided Printing Module

and lower the access door.
3 Pull the jammed paper out of the Module, then close the access door.
4 Turn your printer back on.
5 Print your document again.

1 Follow the on-screen directions for how to insert the paper.
2 Press the Resume Button .

See “Print Cartridge Status” on page 35.

52

What do the flashing lights mean?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

All of the upper lights are
flashing.

The infrared light is flashing. The infrared lens of a PowerBook

The printer may need to be reset. 1 Press the Power Button to turn the printer off. Then press the Power

may be aligned with the infrared
lens of the printer. This indicates
that a connection has been
established between the two
devices.

Button again to turn the printer back on.

2 If that doesn’t solve the problem, press the Power button to turn the

printer off.
3Unplug the printer.
4 Plug the printer back in.
5 Press the Power Button to turn the printer on.

Position the PowerBook:

• More than 3 feet (1 meter) from the printer.
OR

• So that its infrared lens is not aligned with the infrared lens on the printer

(there should be more than a 30-degree total angle between the two
lenses).

53

Is there a problem with your printout?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

Parts of the document
are missing or are in the
wrong place.

The document printed at an
angle or is off-center.

The paper orientation is incorrect. Make sure you selected the correct orientation (portrait or landscape) in the

Page Setup

page 8.

The paper size is incorrect. Make sure you selected the correct paper size in the

See “Page Setup–Controlling Page Layout” on page 8.

The margins are incorrect. Make sure the margins are within the printable area. See “Minimum Printing

Margins” on page 71.

The number of pages per sheet is
incorrect.

The text or graphics are not scaled
correctly.

Paper may not be loaded correctly. 1 Make sure the media is correctly oriented in the IN tray.

Make sure the number of pages per sheet are not set for poster printing. See
“Layout” on page 11.

Make sure text or graphics are scaled correctly in your document.

2 Make sure the paper guides fit snugly against the media.

dialog box. See “Page Setup–Controlling Page Layout” on

Page Setup

dialog box.

54

Is there a problem with your printout? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

Print quality is poor. The printer may be running out of

ink.

You may not be using the best
media.

You may be printing on the wrong
side of the media.

You may not have selected the
correct paper type in the printer
software.

You may be printing in Draft mode. Click

1 Check the print cartridges status. See “Print Cartridge Status” on page 35.
2 If the printer is running out of ink, replace the print cartridge. See

“Replacing Print Cartridges” on page 37.

• Make sure that you are using media intended for

• Print quality is dramatically improved if you print on paper specifically

designed for a certain output (photographs, for example), rather than
using plain paper.

Make sure that the media is loaded print side down.

Make sure that you have selected the correct paper type on the

Quality

box. See “Paper Type/Quality” on page 11.

dialog box. See “Paper Type/Quality” on page 11.

Normal

or

instead of Draft on the

Best

hp deskjet

hp deskjet

hp deskjet hp deskjet

Paper Type/Quality

printers.

Paper Type/

dialog

55

Is there a problem with your printout? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

Print quality is poor.

(continued)

You may need to clean the print
cartridges.

You may have forgotten to remove
the vinyl tape from the print
cartridge.

The print cartridges may be out of
alignment.

If the print is smearing, you may be
using too much ink.

See “Cleaning Print Cartridges” on page 39.

Make sure that you have removed the protective piece of vinyl tape on each
of the print cartridges. See “Replacing Print Cartridges” on page 37.

If the color and black ink aren’t lining up on the printed page, go to the

deskjet

directory, click the
deskjet 900 Utility” on page 7.

Click
box. See “Paper Type/Quality” on page 11. You may also want to decrease ink

Density

1 Choose
2 Choose
3 Use the sliders to adjust ink density and ink drying time.

Utility

Normal

or increase

located in the Utilities folder in your hard drive’s main

Calibrate

or

Draft

Dry Time.

from the

Print

Ink Controls

tab, then click the

instead of Best on the

menu.

File

from the

General

Paper Type/Quality

menu.

button. See “hp

Align

hp

dialog

56

Is there a problem with your printout? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

Banners aren’t
printing correctly.

You may have forgotten to raise the
OUT tray.

You may have forgotten to select

Banner

You may have problems with the
paper.

in the printer software.

Make sure that the OUT tray is up.

Make sure you selected the paper size
the

Page Setup

page 8.

• If several sheets feed into the printer together, unfold and refold the

paper.

• If paper doesn’t feed into the printer correctly, be sure that the

unattached edge of the banner paper stack is toward the printer.

• If the paper creases going through the printer, the paper might be

unsuitable for banner printing.

dialog box. See “Page Setup–Controlling Page Layout” on

U.S. Letter Banner

or

A4 Banner

on

57

Is there a problem with your printout? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

Photos aren’t printing
correctly.

When the paper type defaults
to

Automatic,

looks different.

the print quality

You may not have inserted the
photo paper correctly.

The photo paper may not be fully
engaged.

You may not have selected the
appropriate

The photo may not be in an
electronic (digital) format.

When the paper type defaults to

Automatic

automatically set to

Paper Type

paper type, the print
be set.

Paper Type/Quality.

, the print quality is

Normal.

is set to a specific

Quality

If the

may

Insert the photo media glossy side down.

1 Insert the photo paper as far as it will go into the IN tray.
2 Make sure that the paper guides rest snugly against the photo paper.

1Go to the

page 11.
2 Select HP Photo Paper as the
3 Select Best as the
4 Select High Res Photo for better print resolution.

Take a digital picture, scan a photo, or get an electronic file of your photo
from a camera shop.

After selecting the
Type/Quality” on page 11.

Paper/Type Quality

Quality

Paper Type

dialog box. See “Paper Type/Quality” on

Paper Type

type.

, choose the desired print

.

Quality

. See “Paper

58

Is there a problem with your printout? Continued

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

Automatic

type, but the printer does not
use the optimal paper mode.

Automatic

type, but when preparing to
print, the printer ejects a blank
sheet of paper.

Paper falls to the floor after
printing.

is set as the paper

is set as the paper

The paper may be marked,
scratched, or wrinkled.

The paper may be letterhead or
stationary with a preprinted pattern
at the top edge.

The paper may be dark in color or
contain metallic fibers.

The printer may have been placed
in direct sunlight, which affects the
Automatic Paper-Type Sensor.

The OUT Tray Extension may not
be pulled out.

The Automatic Paper-Type Sensor is less accurate if the paper is damaged.
Make sure the paper is free of marks, scratches, or wrinkles.

• The Automatic Paper-Type Sensor always sets this type of letterhead or

stationary to Plain Paper.

• Manually select the appropriate paper type. See “Paper Type/Quality”

on page 11.

• The Automatic Paper-Type Sensor may set this type of media to Plain

Paper.

• Manually select the appropriate paper type. See “Paper Type/Quality”

on page 11.

Move the printer out of the direct sunlight.

Gently pull out the OUT Tray Extension. When your print job finishes, push
the OUT Tray Extension back into its storage slot. See “OUT Tray” on page 4.

59

Is there a problem with your Automatic Two-Sided Printing Module?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

You can’t select the
option in the
option on the
box.

Print Both Sides

but printing is only on one side
of the paper.

In Two Sided-Printing, the
binding margin appears in the
wrong place.

Automatic

Print Both Sides

Layout

dialog

was selected,

You may not have enabled the
Automatic Two-Sided Printing
Module.

• You may not have selected

Both Sides

dialog box.

• You may have selected an
unsupported media size.

• You may not have chosen the
correct paper orientation.

• You may not have chosen the
correct binding option.

on the

Layout

Print

1From the
2Check the
3From the
4 Choose

on page 9 for instructions.

5In the

Automatic

6Click on either the

orientation.

7 Make any other formatting selections from other

then click

1 Detach, then reattach the Automatic Two-Sided Printing Module. See

“Automatic Two-Sided Printing” on page 16.

2 Make sure you selected

“Layout” on page 11.

3Turn

1Check the

2 Make sure you selected the right

Background Printing

Sided Safe Margins

“Page Setup–Controlling Page Layout” on page 8.

box. See “Layout” on page 11.

menu, select

File

Two Sided Safe Margins

menu, select

File

Layout

Layout

from the

dialog box, check the

.

.

Print

Page Setup

General

or

Book

Automatic

dialog box to ensure you have checked

and selected the correct paper orientation. See

Page Setup

Print.

Ta bl et

on. See “Background Printing” on page 13.

.

box, then click OK.

pop-up menu. See “Print Dialog Box”

Print Both Sides

icon to choose the correct page

on the

Layout

Binding

option in the

box, and select

dialog boxes,

Print

dialog box. See

Two

Layout

dialog

60

Is there a problem with infrared (Ir) printing?

What is the problem? Possible cause To solve the problem…

Problems?: Troubleshooting Tips

A connection cannot be
established or the transmission
seems to be taking longer than
usual.

A connection cannot be
established or the transmission
seems to be taking longer than
usual.

The printer prints only part of a
page or document.

Your Palm Pilot is only able to
print a single calendar
appointment.

The device from which you are trying
to print may not be IrDA compliant.

Your PowerBook may not be setup to
communicate with an infrared
printer.

The device from which you are trying
to print and the printer are not
positioned properly.

Bright lights may be interfering with
the signal.

The device from which you are
printing may have been moved out
of range of the printer’s infrared lens.

Your Palm Pilot may not have a
printing application installed.

• Make sure the device is IrDA compliant.

• Look for an IrDA symbol or refer to the user’s guide for reference.

Make sure your PowerBook is setup to print. See “Printing from a PowerBook”
on page 19.

• Position the device from which you are printing up to 3 feet (1 meter) from
the printer and with a 30–degree total angle from the printer’s infrared
lens.

• Make sure that the path between the two infrared devices is clear of
obstacles.

• Make sure that the two infrared lenses are clean—free from dirt and
grease.

• Make sure that no bright light is shinning directly into either infrared lens.

• Position the device from which you are printing closer to the infrared lens
on the printer.

• Try to realign the devices within approximately 3–30 seconds.

• If the print job does not resume, you must begin the print process again.

A printing application must be installed in order to print more than one
calendar appointment at a time.

61

hp Customer Care

Problems?: hp Customer Care

hp deskjet printers set the standard for quality and reliability, so

you have made an excellent choice. Should you need help,
however, hp Customer Care’s award-winning service and support is
nearby to provide expert advice on using your hp printer or to
answer specific questions about a problem you are having. Whether
online or by phone, you’ll find the support you need—and you’ll
find it fast.

hp Customer Care Online

Click your way to a quick solution! hp Customer Care

Online is a great place to go for answers to questions about your

hp products. You’ll get instant access to everything from helpful
printing tips to the latest product and software updates—24 hours
a day, seven days a week, all at no charge to you.

If you have a modem connected to your computer and subscribe to
an online service or have direct access to the Internet, you can
obtain a wide variety of information about your printer at the
following web sites:

English:

French:

German:

Japanese:

Portuguese:

Spanish:

Swedish

http://www.hp.com/go/support

http://www.hp.com/cposupport/fr

http://www.hp.com/cposupport/de

http://www.jpn.hp.com/CPO_TC/eschome.htm

http://www.hp.com/cposupport/pt

http://www.hp.com/cposupport/es

http://www.hp.com/cposupport/sv

To choose your country or language, access hp Customer Care

Online at http://www.hp.com/apcpo-support/regional.html.

From there you can link to hp Customer Care User Forums and hp

Customer Care Email. Go to the page for your product (for

example, hp deskjet 990c). and then choose Connect with hp.

62

Problems?: hp Customer Care

hp Customer Care Online

continued

hp Customer Care User Forums

They’re friendly. They’re informative. Check out our online user
forums. Simply review existing messages left by other hp users to
find the answers you’re looking for. You can also post your
questions, then check back later for ideas and suggestions from
knowledgeable users and system operators.

hp Customer Care by Email

Connect with hp via email and receive a personal reply from an hp
Customer Care service technician. Responses are normally
provided within 24 hours of receipt (excluding holidays). A great
option for those non-urgent questions. To send an email, go to

http://contact.external.hp.com/support/menu/menu-post.html.

Printer Software

Printer software (also referred to as a printer driver) allows your
printer to talk with your computer. hp provides several options for
getting printer software and updates:

• Download the printer software by accessing hp’s Customer Care
Online web site. See “hp Customer Care Online” on page 62 for
addresses of the hp web sites.

• If you are in the U.S. and need a software update, you can
download the printer software from hp’s web site at:

http://www.hp.com/go/support. If you do not have access to

the web site, call [phone]. Software updates are available
for the cost of the CDs plus shipping.

• If you are outside the U.S. and cannot download the driver from
hp’s web site, call the hp Customer Care Center nearest you. See
page 64.

63

hp Customer Care Repair

Problems?: hp Customer Care

If your hp printer is ever in need of repair, simply call the

hp Customer Care Center. A trained service technician will

diagnose the problem and coordinate the repair process for you.
This service is free during your printer’s limited warranty period.
Beyond the warranty period, repairs are charged on a time and
materials basis.

hp Customer Care by Phone

Within one year from the time of your purchase, telephone support
is provided to you free of charge. However, if you are calling long
distance, long-distance charges may apply.

Before placing a call for help, please make sure that:

1 You have checked your Quick Start Poster and this User’s Guide

for installation and troubleshooting tips.

2 You have checked hp Customer Care Online (see page 62) for

product help.

If you cannot solve your problem using the above, then call an

3

hp service technician while you’re in front of your computer and

printer. Before you call, be sure you have the following
information:

- Your printer’s serial number (the label is on the printer’s
bottom).

________________________________________

- Your printer’s model number (the label is on the front of the
printer).

________________________________________

- The model of the computer.

________________________________________

- The version of the printer software and software program
(if applicable).

________________________________________

Then we can help you with your questions immediately!

64

Problems?: hp Customer Care

See the list below, or refer to hp’s web sit at:

http://www.hp.com/cposupport/mail_support.html for your

country’s hp Customer Care Center phone number:

•Argentina [phone]

•Australia [phone]

• Austria [phone]

• Belgium (Dutch) [phone]

• Belgium (French) [phone]

•Brazil 011 829-6612

• Canada [phone]

• Chile 800 36 0999

• China [phone]

•Czech Republic [phone]

• Denmark [phone]

• English International [phone]

• Finland [phone]

• France [phone]

• Germany [phone]

• Greece [phone]

• Hong Kong (800) 96 7729

• Hungary [phone]

• India [phone]

• Indonesia [phone]

• Ireland [phone]

• Israel [phone]

• Italy [phone]

• Japan [phone]

• Korea [phone]

• Korea, outside Seoul 080 999 0700

• Malaysia [phone]

• Malaysia, Penang 1 300 88 00 28

• Mexico 01 800 472 6684

• Netherlands [phone]

• New Zealand [phone]

• Norway [phone]

• Philippines [phone]

• Poland [phone]

• Portugal [phone]

• Republic of South Africa, inside RSA 086 000 1030

• Republic of South Africa, outside RSA [phone]

• Russia, Moscow [phone]

• Russia, St. Petersburg [phone]

• Singapore [phone]

• Spain [phone]

• Sweden [phone]

• Switzerland [phone]

• Taiwan [phone]

• Thailand [phone]

• Turkey [phone]

• United Kingdom [phone]

• U.S. [phone]

• Venezuela 800 47 888

• Vietnam [phone]

65

Problems?: hp Customer Care

After the Free Phone Support Period

You can still get help from hp for a fee. Prices are subject to change
without notice. hp Customer Care Online help (page 62) on the
internet is still available for free!)

• For quick questions in the United States only, call (900) 555-

1500. The charges are $2.50 per minute and begin when you
connect with a service technician.

• For calls from Canada, or for calls in the U.S. that you anticipate
might be longer than ten minutes in length, call [phone].
The fee is US $25 per call, charged to your Visa or MasterCard.

• If, during your phone call, it is determined that your printer
requires repair and you are within your printer’s Limited Warranty
period (see the “Limited Warranty Statement” on page 79), you
will not be charged for the phone support service. However, for
countries where the above toll-free phone numbers are not
available, the regular long-distance charges may apply.

Extended Warranty Options

If you would like to extend your printer coverage beyond the
limited warranty period, you have the following options:

• Consult your reseller to get extended coverage.

• If your reseller does not offer service contracts, please call hp
directly and ask about our hp Service Agreements. In the U.S., call
[phone]; in Canada, call [phone]. For hp Service
Agreements outside the U.S. and Canada, contact your local hp
Sales Office.

66

More About Your Printer

Specifications

hp deskJet 990cxi model no. C6455A
hp deskjet 990cse model no. C6455B

Black Text Print Speed

Draft: up to 17 pages per min.

Mixed Text with Color Graphics Print Speed

Draft: up to 13 pages per min.

Black TrueType™ Text Resolution
(depends on paper type)

Draft: 300 x 300 dpi
Normal: 600 x 600 dpi
Best: 600 x 600 dpi

Color Resolution (depends on paper type)

Draft: 300 x 300 dpi
Normal: PhotoREt
Best: PhotoREt

✽

Approximate figures. Exact speed will vary depending on the
system configuration, software programs, and document
complexity.

✽

Photo paper Printing Resolution

2400 x 1200 dpi + PhotoREt

Print Technology

Drop-on-demand thermal inkjet printing

Software Compatibility

USB Connection: MacOS version 8.6 or later

✽

AppleTalk Connection: MacOS version 7.6.1 or later

Memory

8MB built-in RAM

Duty Cycle

5,000 pages per month

Buttons/Lights

Cancel Button
Print Cartridge Status Light
Resume Button and Light
Power Button and Light
Infrared Light

I/O Interface

Universal Serial Bus
Infrared Port

Dimensions

With Automatic Two-Sided Printing Module:
440 mm wide x 196 mm high x 435 mm deep

17.32 in wide x 7.72 in high x 17.13 in deep

Without Automatic Two-Sided Printing Module:
440 mm wide x 196 mm high x 375 mm deep

17.32 in wide x 7.72 in high x 14.76 in deep

Weight

With Automatic Two-Sided Printing Module:

6.65 kg, 14.65 lbs without print cartridges

67

More About Your Printer: Specifications

Operating Environment

Maximum operating conditions:

Temperature: 41 to 104°F, 5 to 40°C
Humidity: 15 to 80% RH noncondensing

Recommended operating conditions for best print quality:

Temperature: 59 to 95
Humidity: 20 to 80% RH noncondensing

Storage conditions:

Temperature: -40 to 140

F or 15 to 35°C

°

F, -40 to 60°C

°

Power Consumption

2 watts maximum when off
4 watts average non-printing
40 watts average when printing

Power Requirements

Input Voltage: 100 to 240 VAC (±10%)
Input Frequency: 50/60 Hz (+3 Hz)

Automatically accommodates the world-wide range of AC
line voltages and frequencies.

Declared noise emissions in accordance
with ISO 9296

Sound power level, LWAd (1B=10dB):
6 B in normal mode.
Sound pressure level, LpAm (bystander positions):
47 dB in normal mode.

Alignment

Skew: +/-.006 mm/mm (.006 in/in) on plain paper

+/-.012 mm/mm (.012 in/in) on hp transparency
films

Media Weight

Paper:

U.S. Letter
Legal

Envelopes: 75 to 90 g/m
Cards: Up to 200 g/m
Banner Paper: 60 to 90 g/m

60 to 90 g/m2 (16 to 24 lb)
75 to 90 g/m2 (20 to 24 lb)

2

(20 to 24 lb)

2

(110 lb index max)

2

(16 to 24 lb)

Media Handling

Sheets: up to 150
Banners: up to 20 sheets
Envelopes: up to 15
Cards: up to 45 cards
Greeting cards: up to 5 cards
Transparencies: up to 30
Labels: up to 20 sheets of labels (use only

U.S. letter- or A4-sized sheets)
Photo paper: up to 20 sheets
OUT tray
capacity: Draft - up to 35 sheets

Normal/Best - up to 50 sheets

Media Size

Paper:

U.S. Letter
Legal
Executive
A4
A5
B5-JIS

User Defined:

Width
Height

Banner:

U.S. Letter
A4

Envelopes:

U.S. No. 10
Invitation A2
DL
C6

Index/Greeting Cards: 76 x 127 mm (3 x 5 in.)

A6: 105 x 148.5 mm
Hagaki: 100 x 148 mm
Labels:

U.S. Letter
A4

Transparencies:

U.S. Letter
A4

Photo (with tear-off tab) 102 x 152 mm (4 x 6 in.)

216 x 279 mm (8.5 x 11 in.)
216 x 356 mm (8.5 x 14 in.)
184 x 279 mm (7.25 x 10.5 in.)
210 x 297 mm
148 x 210 mm
182 x 257 mm

77 to 216 mm (3.0 to 8.5 in.)
127 to 356 mm
(5.0 to 14 in.)

216 x 279 mm (8.5 x 11 in.)
210 x 297 mm

105 x 241 mm (4.3 x 9.5 in.)
111 x 146 mm (4.37 x 5.75 in)
220x110 mm
114x162 mm

102 x 152 mm (4 x 6 in.)
127 x 203 mm (5 x 8 in.)

216 x 279 mm (8.5 x 11 in.)
210 x 297 mm

216 x 279 mm (8.5 x 11 in.)
210 x 297 mm

68

More About Your Printer: Specifications

Infrared Printing Specifications

Range

3 feet (1 meter)
30 degree cone

Supported Operating Systems

Some of the operating systems supported by infrared
include:

MacOS version 8.6
Palm

Supported Devices

Some of the devices supported by infrared include:

PowerBook computers with infrared capability
Some Personal Digital Assistants (including the Palm
product line
Digital cameras with infrared capability
Cellular phone with infrared capability

Supported Protocols

IrLPT
JetSend
OBex

Automatic Two-Sided Printing
Module Specifications

Automatic Two-Sided Printing Module
model no. C6463A

Duty Cycle

5,000 sides of pages per month

Dimensions

324 mm (12.75 in.) long x 133 mm (5.25 in.)
wide x 111 mm (4.37 in.) high

Weight

0.79 kg (1.75 lbs.)

Declared noise emissions in accordance with ISO
9296

6.1 B in normal node.
Sound pressure level, LpAm (bystander positions):
48 dB in normal mode.

Media Weight

Letter and A4 paper: 60 to 90 g/m2 (16 to 24 lb.)
Cards: up to 160 g/m

2

(90 lb. index maximum)

Minimum Printing Margins

Letter and Executive

Left and right margins 0.25 in. (6.4 mm)
Top and bottom margins 0.46 in. (11.7 mm)

A4-size

Left and right margins 3.4 mm (0.134 in.)
Top and bottom margins 11.7 mm (0.46 in.)

A5, B5, 5 x 8 in. Card, and User Defined Size

Left and right margins 3.2 mm (0.125 in.)
Top and bottom margins 11.7 mm (0.46 in.)

69

More About Your Printer: Specifications

Media Size

Paper:

Letter 8.5 x 11 in. (216 x 279 mm)
Executive 7.25 x 10.5 in. (184 x 279 mm)
A4 (210 x 297 mm)
A5 (148 x 210 mm)
B5 (182 x 257 mm)

Cards:

5 x 8 in. (127 x 203 mm)

User Defined Size:

Minimum 100 mm x 148 mm

3.94 in x 5.83 in.

Maximum 216 mm x 297 mm

8.5 in x 11. 7 in.

Media Type

Plain paper
hp Bright White Inkjet Paper

Letter-size, 500 sheets C1824A
A4-size, 500 sheets C1825A
Letter-size, 250 sheets C5976B
A4-size, 250 sheets C5977B

hp Photo Quality Inkjet Paper, Matte Finish

Letter-size, 100 sheets C7007A

hp Photo Quality Inkjet Paper, Semi Gloss

Letter-size, 25 sheets C6983A
A4-size, 25 sheets (Europe) C6984A
A4-size, 25 sheets (Asia) CC7006A

✻

hp Felt-textured Greeting Card Paper,
Ivory/ Half-fold

Letter-size, 20 sheets,

C6828A

20 envelopes

hp Professional Brochure & Flyer Paper, Two-Sided Gloss

Letter-size, 50 sheets C6817A
A4-size, 50 sheets (Europe) C6818A
A4-size, 50 sheets (Asia) C6819A

hp Professional Brochure & Flyer Paper, Two-Sided Matte
Finish

Letter-size, 50 sheets C6955A

✻

Media availability varies by country.

Note: The “hp Photo Paper, Two-Sided, Satin/Glossy” and
“hp Glossy Greeting Cards, White Half-fold” paper types
are not supported by the Automatic Two-Sided Printing
module due to longer dry times.

hp Premium Inkjet Heavyweight Paper

A-4-size, 100 sheets C1853A

70

More About Your Printer: Specifications

Minimum Printing Margins

The printer cannot print outside a certain area of the page, so you
must make sure the contents of your document fall within the
printable area.

When you use nonstandard paper sizes and select the Custom

Paper Size setting from the Page Setup window, the paper width

must be between 3 and 8.5 inches (77 and 215 mm) and the paper
length must be between 3 and 14 inches (77 and 356 mm).

These margins do not apply when you are using the Automatic
Two-Sided Printing Module.

Paper Size

A4 Paper 3.4 mm (0.134 in.) 1.8 mm (0.07 in.) 11.7 mm (0.46 in.)

Letter, Legal, and
Executive Paper

A5, B5, and Custom
Paper Size

Cards (3x5 in, 4x6, 5x8,
and A6)

Hagaki postcards 3.2 mm (0.125 in.) 1.8 mm (0.07 in.) 11.7 mm (0.46 in.)

Envelopes 3.2 mm (0.125 in,) 1.8 mm (0.07 in.) 11.7 mm (0.46 in.)

Banners: A4 (210 x 297
mm, 8.27 x 11.7 in.)

Banners: Letter
(8.5 x 11 in.)

Photo with tear-off tab
112 x 152 mm (4 x 6.5 in.)

Left and Right

Margins

6.4 mm (0.25 in.) 1.8 mm (0.07 in.) 11.7 mm (0.46 in.)

3.2 mm (0.125 in.) 1.8 mm (0.07 in.) 11.7 mm (0.46 in.)

3.2 mm (0.125 in.) 1.8 mm (0.07 in.) 11.7 mm (0.46 in.)

3.4 mm (0.134 in.) 0.0 mm (0.00 in.) 0.0 mm (0.00 in.)

6.4 mm (0.25 in.) 0.0 mm (0.00 in.) 0.0 mm (0.00 in.)

3.2mm (0.125 in.) 3.2mm (0.125 in.) 3.2mm (0.125 in.)

To p

Margin

Bottom

Margin

71

System Requirements

Be sure your computer meets the following system requirements:

USB Connection:

PowerPC MacOS-based computer with a USB port
MacOS version 8.6 or later
Minimum 32 MB RAM, 64 MB recommended
8 MB (minimum) available hard-disk space

AppleTalk Connection:

68030 or 68040 Mac or PowerPC MacOS-based computer
MacOS version 7.6.1 or later
Minimum 32 MB RAM, 64 MB recommended
8 MB (minimum) available hard-disk space

More About Your Printer: System Requirements

72

Supplies and Accessories

For ordering information see page 76.

More About Your Printer: Supplies and Accessories

Part Name Part Number

Interface Cables

hp IEEE 1284-Compliant Parallel Interface Cable (with

computer port and one 1284-B connector for the printer port

2-meter length
3-meter length

hp USB-Compliant Interface Cable C6518A

hp jetdirect Print Servers

hp jetdirect 300X External Print Server-Ethernet/802.3 RJ-45
(10Base-T/100Base-Tx) Single Port

Print Cartridges

Black

Tri-co lor

one 1284-A connector for the

)

C2950A
C2951A

J3263

45A

78D

series

series

hp 516
or hp No. 45

hp 65
or hp No. 78

Part Name Part Number

Power Cords

U.S., Canada, Brazil, Latin America, Saudi Arabia 8120-8330

Japan 8120-8336

Singapore, Malaysia, Hong Kong 8120-8341

South Africa 8120-8347

India 8120-8345

Argentina, Australia 8120-8337

China, Taiwan, Philippines 8120-8346

Korea 8121-8339

Europe, Jordan, Lebanon, North Africa, Israel, Russia, Baltic
countries, Thailand, Indonesia, Caribbean, Latin America 8120-8340

U.K., Middle East 8121-0022

Other Replaceable Parts

DJ990C Series Printer Cleanout Access Door Assembly C6426-60038

Accessories

hp Two-Sided Printing Accessory (not available in all
countries)

C6463A

73

More About Your Printer: Supplies and Accessories

Printer Quick Start Posters and User’s Guides for
Macintosh

Most hp printer documentation is available for viewing and printing
at http://www.hp.com/support/home_products.

Part Numbers

Language

Dutch C6455-90046 C6455-90092

English C6455-90046 C6455-90086

French C6455-90046 C6455-90087

German C6455-90046 C6455-90088

Italian C6455-90046 C6455-90091

Japanese C6455-90047 C6455-90094

Portuguese C6455-90046 C6455-90090

Spanish C6455-90046 C6455-90089

Swedish C6455-90046 C6455-90093

Quick Start Posters User Guides

Paper and Other Media

Availability of special media varies by country.

Paper Type/Description Part Number

HPHP Bright White InkJet Paper

A4 (210 x 297 mm), 200 sheets
A4 (210 x 297 mm), 500 sheets
U.S. letter, 250 sheets
U.S. letter, 500 sheets

HP Premium InkJet Paper

A4 (210 x 297 mm), 200 sheets
U.S. letter, 200 sheets

HP Premium InkJet Heavyweight Paper

A4 (210 x 297 mm), 100 sheets C1853A

HP Professional Brochure & Flyer Paper, Matte Finish

U.S. letter, 50 sheets C6955A

HP Professional Brochure & Flyer Paper, Tw0-Sided Gloss

Asian A4 (210 x 297 mm), 50 sheets
European A4 (210 x 297 mm), 50 sheets
U.S. letter, 50 sheets

HP Photo Paper, Two-Sided, Satin/Glossy

Asian A4 (210 x 297 mm), 20 sheets
European A4 (210 x 297 mm), 20 sheets
U.S. letter, 20 sheets

❋

C5977B
C1825A
C5976B
C1824A

C51634Z
C51634Y

❋

C6819A
C6818A
C6817A

C6765A
C1847A
C1846A

74

More About Your Printer: Supplies and Accessories

Paper Type/Description Part Number

HP Premium Photo Paper, Glossy

Asian A4 (210 x 297 mm), 15 sheets
European A4 (210 x 297 mm), 15 sheets
U.S. letter, 15 sheets

HP Premium Plus Photo Paper, Glossy

A4 (210 x 297 mm), 20 sheets
U.S. letter, 20 sheets

HP Premium Plus Photo Paper, Matte

A4 (210 x 297 mm), 20 sheets
U.S. letter, 20 sheets

HP Premium Plus Photo Paper, Glossy

A4 (102 x 152 mm finished size), 20 sheets
U.S. (4 x 6 in. finished size), 20 sheets

HP Premium Inkjet Transparency Film

A4 (210 x 297 mm), 20 sheets
A4 (210 x 297 mm), 50 sheets
U.S. letter, 20 sheets
U.S. letter, 50 sheets

HP Banner Paper

A4 (210 x 297 mm), 100 sheets
U.S. letter, 100 sheets

HP Matte Greeting Cards, White/Quarter-fold

A4 (210 x 297 mm), 20 sheets, 20 envelopes
U.S. letter, 20 sheets, 20 envelopes

C6043A
C6040A
C6039A

C6832A
C6831A

C6951A
C6950A

C6945A
C6944A

C3832A
C3835A
C3828A
C3834A

C1821A
C1820A

C6042A
C1812A

Paper Type/Description Part Number

HP Felt-textured Greeting Cards, Ivory/Half-fold

U.S. letter, 20 sheets, 20 envelopes C6828A

HP Glossy Greeting Cards, White/Half-fold

A4 (210 x 297 mm) 10 sheets, 10 envelopes
U.S. letter, 10 sheets, 10 envelopes

HP Iron-on T-Shirt Transfers

Asian A4, (210 x 297 mm), 10 sheets
European A4 (210 x 297 mm), 10 sheets
U.S. letter, 10 sheets

HP Restickables, Large Round Inkjet Stickers

U.S. letter, 10 sheets (90 stickers) C6822A

HP Restickables, Large Square Inkjet Stickers

U.S. letter, 10 sheets (90 stickers) C6823A

HP Photo Quality Inkjet Paper, Matte Finish

U.S. letter, 100 sheets C7007A

HP Photo Quality Inkjet Paper, Semi Gloss

Asian A4, (210 x 297 mm), 25 sheets
European A4 (210 x 297 mm), 25 sheets
U.S. letter, 25 sheets

❋

These paper types are supported by the Automatic Two-Sided Printing Module.

Note:

To find out which recycled papers are recommended for

❋

C6045A
C6044A

C6065A
C6050A
C6049A

❋

❋

C7006A
C6984A
C6983A

your printer, contact your local hp Sales Office and ask for the
hp InkJet Printer Family Paper Specifications Guide, hp part number
5961-0920.

75

More About Your Printer: Ordering Information

Ordering Information

To order printer supplies or accessories, call
your nearest hp dealer or call hp DIRECT at
the following numbers for fast shipping
service.

In the U.S., you can buy supplies and
accessories directly from hp at
www.hpshopping.com, or call the hp
Shopping Village at 1-888-999-4747.

•

Argentina:

Fax: [phone]
Hewlett-Packard Argentina,
Buenos Aires, Argentina

•

Australia/New Zealand:

China Resources Bldg.
26 Harbour Road
Wanchai, Hong Kong

•

Austria-South-East Area:

43 (0) 7114 201080
Fax: [phone], ext. 610
Hewlett-Packard Ges.m.b.H

• Ersattzteilverkauf Lieblg. 1
A-1222 Wien

(54 1) 787-7100

[phone]

•

Belgium:

Fax: [phone]
Hewlett-Packard Belgium SA/NV
100 bd. de la Woluwe/Woluwedal
1200 BRUXELLES

•

Brazil:

Demais Localidades: 0800-157751
Fax: [phone]
Centro de Informacoes hp
Hewlett Packard Brasil S.A.
Caixa Postal 134, Rua Clodomiro Amazonas, 258
CEP 04534-011, São Paulo - SP

•

Canada:

Fax: [phone]
Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1

To ro nt o :

Toronto: [phone]

To ro nt o :To r on t o:

•

Chile:

Fax: [phone]
Hewlett-Packard de Chile SA
Av. Andres Bello 2777, Oficina 1302
Los Condes, Santiago, Chile

•

Denmark:

Fax: [phone]
Hewlett-Packard A/S
Kongevejen 25, 3460 BIRKEROD

02/778 3092 (or 3090, 3091)

Centro de Informacoes hp

[phone], [phone]

(56 2) 203-3233

45 99 14 29

•

Finland:

Fax: [phone]
Hewlett-Packard Oy
Varaosamyynti, Piispankalliontie 17
02200 ESPOO

•

France:

Fax: [phone]
EuroParts
77 101 avenue du Vieux Chemin de Saint-Denis
92625 GENNEVILLIERS

•

Germany:

Fax: [phone]
Hewlett-Packard GmbH, hp Express Support
Ersatzteil-Verkauf, Herrenberger Str. 130
71034 BOEBLINGEN

•

International Sales Branch:

Fax: [phone]
Hewlett-Packard S. A., ISB
39, rue de Veyrot 1217 MEYRIN 1
GENEVE - SUISSE

•

Italy:

Fax: [phone]
Hewlett-Packard Italiana S. P. A.
Ufficio Parti di ricambio
Via G. Di Vittorio, 9
20063 Cernusco s/N (MI)

•

Japan:

Hewlett-Packard Japan Ltd.
29-21 Takaido-Higashi 3-chone, sugninami-ku
Tokyo 168-8585

(90) 8872 2397

(1) 40 85 71 12

07031-145444

(41) 22 780 4111

02/9212.2336/2475

[phone]

76

More About Your Printer: Ordering Information

•

•

•

•

•

•

[phone]

Korea:

Fax: [phone]
Hewlett-Packard Korea
16-58 Hangangro3ga Yongsangu
Seoul, Korea

Latin America Headquarters:

Fax: [phone]
5200 Blue Lagoon Drive, Suite 930
Miami, FL 33126

Mexico:

Fax: [phone]
Hewlett-Packard de Mexico, S.A. de C.V
Colonia Lomas de Santa Fe, C.P. 01210 Mexico

Netherlands:

Fax: [phone]
Hewlett-Packard Nederland B. V.
Parts Direct Service
Basicweg 10
3821 BR AMERSFOORT

Norway:

Fax: [phone]
Hewlett-Packard Norge A/S, Express Support
Drammensveien 169-171
0212 Oslo

Spain:

Fax: [phone]
Hewlett-Packard Espanola S.A.
Departamento de Venta de Piezas
Ctra N-VI, Km. 16,500
28230 LAS ROZAS, Madrid

(52 5) 258-4600

0 33 450 1808

22735926

1 6 31 14 81

[phone]

•

Sweden:

Fax: [phone]
Hewlett-Packard Sverige AB
Skalholtsgatan 9, Box 19
164 93 KISTA

•

Switzerland:

Fax: [phone]
Elbatex Datentechnik AG
Schwimmbadstrasse 45, 5430 WETTINGEN

•

United Kingdom:

[phone]
Fax: [phone]
Express Terminals, 47 Allhallowgate
Ripon, North Yorkshire

• [phone]
Fax: [phone]
Parts First, Riverside Works
Isleworth, Middlesex, TW7 7BY

• [phone]
Fax: [phone]
Westcoast, 28-30 Richfield Avenue
Reading, Berkshire, RG1 8BJ

•

United States:

•

Ven ezuela :

Fax: [phone]
Hewlett-Packard de Venezuela C.A.
Tercera Transversal de Los Ruices Norte
Edificio Segre, Caracas 1071, Venezuela
Apartado Postal 50933, Caracas 1050

8-4442239

056/279 286

[phone]

(58 2) 239-4244/4133

Elsewhere in the world

•

Hewlett-Packard Company

Intercontinental Headquarters,
3495 Deer Creek Road,
Palo Alto, CA 94304, U.S.A.

77

Legal Information

More About Your Printer: Legal Information

Regulatory Notices

Hewlett-Packard Company

This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired
operation.

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this
equipment not expressly approved by Hewlett-Packard Company may cause
harmful interference, and void your authority to operate this equipment. Use of a
shielded data cable is required to comply with the Class B limits of Part 15 of the
FCC Rules.

For further information, contact:

Hewlett-Packard Company
Manager of Corporate Product Regulations
3000 Hanover Street
Palo Alto, Ca 94304
[phone]

NOTE: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, can cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

LED Indicator Statement

The display LEDs meet the requirements of EN 60825-1.

78

Limited Warranty Statement

HP Product Limited Warranty
Software 90 Days
Ink cartridges 90 Days
Printer 1 Year

A. Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end-user customer
that the HP products specified above will be free from
defects in materials and workmanship for the duration
specified above, which duration begins on the date of
purchase by the customer. Customer is responsible for
maintaining proof of date of purchase.

2. For software products, HP’s limited warranty applies only to
a failure to execute programming instructions. HP does not
warrant that the operation of any product will be
uninterrupted or error free.

3. HP’s limited warranty covers only those defects which arise
as a result of normal use of the product, and do not apply
to any:

a. Improper or inadequate maintenance or modification;
b. Software, interfacing, media, parts, or supplies not pro-

vided or supported by HP; or

c. Operation outside the product’s specifications.

4. For HP printer products, the use of a non-HP ink cartridge
or a refilled ink cartridge does not affect either the
warranty to the customer or any HP support contract with
the customer. However, if printer failure or damage is
attributable to the use of a non-HP or refilled ink cartridge,
HP will charge its standard time and materials charges to
service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period,
notice of a defect in any software, media, or ink cartridge
product which is covered by HP’s warranty, HP shall replace
the defective product. If HP receives, during the applicable
warranty period, notice of a defect in any hardware product
which is covered by HP’s warranty, HP shall either repair or
replace the defective product, at HP’s option.

6. If HP is unable to repair or replace, as applicable, a
defective product which is covered by HP’s warranty, HP
shall, within a reasonable time after being notified of the
defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund
until the customer returns the defective product to HP.

Duration of

8. Any replacement product may be either new or like-new,
provided that it has functionality at least equal to that of
the product being replaced.

9. HP’s limited warranty is valid in any country where the
covered HP product is distributed by HP except for the
Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela,
and France’s “Departements D’Outre-Mer”; for those
excepted areas, the warranty is valid only in the country of
purchase. Contracts for additional warranty services, such
as on-site service, may be available from any authorized
HP service facility where the product is distributed by HP or
by an authorized importer.

B. Limitations of Warranty

1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP
NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER
WARRANTY OR CONDITION OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO THE HP
PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE.

C. Limitations of Liability

1. To the extent allowed by local law, the remedies provided
in this Warranty Statement are the customer’s sole and
exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR
THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS
THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR
ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.

D. Local Law

1. This Warranty Statement gives the customer specific legal
rights. The customer may also have other rights which vary
from state to state in the United States, from province to
province in Canada, and from country to country
elsewhere in the world.

More About Your Printer: Legal Information

2. To the extent that this Warranty Statement is inconsistent
with local law, this Warranty Statement shall be deemed
modified to be consistent with such local law. Under such
local law, certain disclaimers and limitations of this
Warranty Statement may not apply to the customer. For
example, some states in the United States, as well as some
governments outside the United States (including
provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty

Statement from limiting the statutory rights of a consumer
(e.g., the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce

such disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify the

duration of implied warranties which the manufacturer
cannot disclaim, or not allow limitations on the duration
of implied warranties.

3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND
NEW ZEALAND, THE TERMS IN THIS WARRANTY
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY,
AND ARE IN ADDITION TO, THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO
SUCH CUSTOMERS.

HP Year 2000 Warranty

Subject to all of the terms and limitations of the HP Limited
Warranty Statement stated above, HP warrants that this HP
Product will be able to accurately process date data (including,
but not limited to, calculating, comparing, and sequencing) from,
into, and between the twentieth and twenty-first centuries, and the
years 1999 and 2000, including leap year calculations, when
used in accordance with the Product documentation provided by
HP (including any instructions for installing patches or upgrades),
provided that all other products (e.g. hardware, software,
firmware) used in combination with such HP Product(s) properly
exchange date data with it. The duration of the Year 2000
warranty extends through January 31, 2001.

79

More About Your Printer: Environmental Statement

Environmental Statement

Hewlett-Packard continuously improves the design processes of HP DeskJet
printers to minimize the negative impact on the office environment and on the
communities where printers are manufactured, shipped, and used. Hewlett­Packard has also developed processes to minimize the negative impact of the
disposal of the printer at the end of printing life.

Reduction and Elimination

Paper Use:

paper usage and the resulting demands on natural resources. This printer is
suited for the use of recycled papers according to DIN 19 309.

Ozone

Hewlett-Packard manufacturing processes.

Recycling

Design for recycling has been incorporated into this printer. The number of
materials has been kept to a minimum while ensuring proper functionality and
reliability. Dissimilar materials have been designed to separate easily. Fasteners
and other connections are easy to locate, access, and remove using common
tools. High priority parts have been designed to access quickly for efficient
disassembly and repair. Plastic parts have been primarily designed in no more
than two colors to enhance recycling options. A few small parts are colored
specifically to highlight customer access points.

Printer Packaging:

provide maximum protection for the least cost possible, while attempting to
minimize environmental impact and facilitate recycling. The rugged design of the
HP DeskJet printer assists in minimizing both packaging materials and damage
rates.

Plastic parts:

international standards. All plastic parts used in the printer housing and chassis
are technically recyclable and all use a single polymer.

The printer’s automatic/manual two-sided printing capability reduces

Ozone-depleting chemicals such as CFCs have been eliminated from

:

The packaging materials for this printer have been selected to

All major plastics and plastic parts are marked according to

Product Longevity:

the following:

• Extended Warranty - HP SupportPack provides coverage for the HP hardware
and product and all HP supplied internal components. HP SupportPack must
be purchased by the customer within 30 days of purchase. Contact the nearest
HP dealer about this service.

• Spare Parts and Consumables are available for five years after production has
stopped.

• Product Take-back - To return this product and ink cartridges to HP at the end
of its useful life, call your local HP Sales or Service Office for instructions.

To ensure the longevity of your DeskJet Printer, HP provides

Energy Consumption

This printer was designed with energy conservation in mind. This printer averages
4 watts in stand-by mode. Not only does this save natural resources, but it also
saves money without affecting the high performance of this printer. This product
qualifies for the ENERGY STAR Program (U.S. and Japan). ENERGY STAR is a
voluntary program established to encourage the development of energy­efficient office products. ENERGY STAR is a US registered service mark of the US
EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined
that this product meets ENERGY STAR Guidelines for energy efficiency.

Energy consumption in off-mode:

energy is still being consumed. Energy consumption can be prevented by turning
the printer power off, then disconnecting the end of the printer power cord from
the electrical source.

When the printer is off, a minimal amount of

80

Index

A

accessories 73
AppleTalk connection 5
Automatic Two-Sided Printing

Layout panel 11

B

background printing 13
banners

minimum margins 71
ordering 75
printing 34
problems 57

specifications 68
Best mode 67
book binding 24
business cards

printing 28
buttons

Cancel 3, 9, 67

Power 3, 37, 39, 40, 53, 67

Resume 3, 25, 46, 67

C

cables

connecting 45

ordering 73
calibrating printer 56
Cancel button 3, 9, 67
cards

minimum margins 71

specifications 68, 71, 75
change printers 14
change the order of print jobs 14
cleaning

print cartridges 40

printer 22
Color panel 12
color resolution 67
computer, controlling from 5
connections

AppleTalk 5

USB 5
Customer Care 62
customer support 62

D

default printer 6
delete a print job 13
desktop printing 6
door, rear access 47, 51
Draft mode 67
drivers, see printer software
duty cycle 67

E

energy usage 68
envelope slot 4
envelopes

minimum margins 71
printing single 26
printing stack 27
specifications 68

F

fax printing, problems 50
foreground printing 13

81

Index

G

General panel 10
getting help, see help
greeting cards

printing 31
specifications 68

H

help

customer 62
hp Customer Care 62–64
technical support 62
user forums 63

web sites 62
hp Customer Care 62–64
hp jetdirect 300X External Print Server 5, 73

I

I/O interface 67
icons

printer status 8
icons, print cartridge status 36
IN tray

capacity of 68
index cards

printing 28

specifications 68

tray capacity 68

Infrared light 67
ink

ordering 73
replacing 37
streaking 39
supplies 73

ink cartridges

cleaning 39–41
damage from refilling 42
Light 38
ordering 73
part numbers 37, 42
problems 39
replacment 37
status 35
storing 39
using 39

installing

printer software 44
problems 44, 45
software 44

iron-on transfers

ordering 75
printing 32

J

jams, see paper jams

L

labels

paper jams with 47, 51, 52
printing 29
specifications 68

tray capacity 68
landscape orientation 54
Layout panel 11
lights

Infrared 67

Infrared (Ir) Lens 3

Online 3

Power 3, 67

Print Cartridge Status 3, 35, 38

Resume 3, 67
Low on Ink

checking ink level 35

print cartridge status light 35, 36

M

maintenance

print cartridges 35

printer 22
margins

minimums, by paper type 71
media, see paper
metric paper sizes 68

82

Index

modes

2400 x 1200 dpi 67
Best 67
Draft 67
Normal 67
printing speeds 67

N

Normal mode 67

O

online support, web sites 62
operating environment 68
ordering

parts and accessories 76
supplies 73

OUT tray flap 4

P

page orientation 8
Page Setup dialog box 8
paper

minimum margins, by type 71
printing on different types 23
specifications 68, 71
supplies 74
User Defined Size 68
weight, recommended 68

paper jams, clearing 47, 51, 52
paper orientation

landscape 54
portrait 54

paper size 8
paper sizes

and minimum margins 71
specifications 68
User Defined 68

paper trays

capacity 68
envelope slot 4
IN tray 4
OUT tray 4

Paper Type/Quality panel 11
parts

numbers 73
ordering 73
supplies 73

pausing/holding a print job 13
photographs

printing 30

portrait orientation 54
posters

printing 11, 33

Power

button 67
consumption 68

cord, ordering 73

light 67
print cartridge status 35

icons 36
Print Cartridge Status light 67
print cartridges

cleaning 39–41

damage from refilling 42

light 38

low on ink 36

ordering 73

part numbers 37, 42, 73

problems 38, 39

recommended temperatures 39

replacement 37

status 35

status light 3

storing 39

using 39
Print dialog box 9
print margins 71
print problems, see problems
print quality

improving 55

problems 55, 58

using refilled print cartridges 42

83

Index

printer

accessories 73
buttons 3
cable, parallel 73
cable, USB 73
cleaning 22
connections 45
controlling 5
driver updates, see printer software,

updates

drivers, see printer software
Lights 3
maintenance 22
paper trays 68
parts 73
selecting default 6
software 63
software updates 63
specifications 67
status 8
trays 4

printer software

downloading 63
problems installing 44
updates

printing

banners 34
book 24

business cards 28
envelopes, single 26
envelopes, stack 27
faxes 50
from the desktop 6
greeting cards 31
index cards 28
iron-on transfers 32
labels 29
photographs 30
posters 11, 33
quality 38, 55
small media 28
stop/restart 14
tablet 24
transparencies 25

printing problems, see problems
problems

banner printing 57
blank page came out of printer 50
CD, not reading 44
fax 50
flashing lights 51
help 43
infrared printing 61
ink streaks 39
installing printer software 45
jam 47, 51, 52

lights flashing 51

missing lines or dots 39

no page not came out 46, 47, 48

output 54, 55

page did not print 46, 47, 48

paper jam 47, 51, 52

parts of output in wrong place 54

parts of output missing 39, 54

photos 58

power light flashing 51

print cartridge status light flashing 52

print cartridges 39

print quality 55

printing 46–50

resume light flashing 51, 52

setup 45

slow printer 49

software installation 45

software, not reading 44

too much ink 56

Q

quality, see print quality
Quick Start Poster

ordering 74

84

Index

R

rear access door

removing 47, 51

replacment parts 73
regulatory notices 78
requirements, system 72
resolution

best 67

color 67

draft 67

normal 67

specifications 67
restart printing 14
Resume button 67
Resume light 67

S

scaling 8
selecting a default printer 6
setup

problems 44–45
single envelope slot 4
size

media 68

User Defined Paper Size 68
small media

printing 28

software

hp jetdirect 300X External Print Servers

5

print server 5

software compatibility 67
software, see printer software
sort the order of print jobs 14
specifications 67, 68, 71
speed, printing 67
status, Print Cartridge Status light 3
stop printing 14
streaking ink 40
stuck paper, see paper jams
supplies 73

ordering 73
paper and other media 74
part names and numbers 73

system requirements 72

T

tablet binding 24
technical support 62
transfers, printing 32
transparencies

printing 25
specifications 68

trays

adjusting length and width 4
capacity 68
envelope slot 4, 26
fold-up 4
IN tray 68
OUT tray 68
OUT tray flap 4
positions 4
use 4

troubleshooting, see problems

U

updates for software 63
urgent print requests 13
USB connection 5
User’s Guide, ordering 74
Utility window 7, 39, 40

W

warranty

extensions 66

statement 79
web site 2
web sites 41, 44, 74, 76

85