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HP DeskJet 300 Series Printer Family
Technical Support Solutions Guide
DeskJet 340
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DeskJet 340
HP DeskJet 300 Series Printer Family
Technical Support Solutions Guide
HP DeskJet Portable, DeskJet 310, DeskJet 320 and DeskJet 340
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HP Part Number 5960-9677
Printed in U.S.A.
September 1995 Edition
Notice
The information contained in this document is subject to change without notice.
HEWLETT-PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for errors contained
herein or for incidental or consequential damages in connection with the furnishing, performance, or use
of this material.
Copyright Hewlett-Packard Company 1995
All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is
prohibited, except as allowed under the copyright laws.
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Publication History
This document is the second Technical Support Solutions Guide (TSSG) for the DeskJet 300 Series
printer family.
The printing history of this guide is:
First Edition . . . . . . . . . . . . . . September 1994
Second Edition . . . . . . . . . . . . September 1995
Trademark Credits
AGFA is a registered trademark of Agfa-Gevaert AG.
Arial is a U.S. registered trademark of the Monotype Corporation.
CG Times, a product of Agfa Corporation, is based on Times New Roman under license from the Monotype Corporation plc.
ColorSmart is a trademark of Hewlett-Packard Co.
Gill Sans
Lucida
Lucida Casual fonts are copyrighted
Microsoft
Milestones is a trademark of Monotype Corporation.
PL is a trademark of Photo Lettering Inc.
REt is a trademark of Hewlett-Packard Co.
Scalable type outlines are licensed from Agfa Corporation.
Times Roman, Helvetica, and Univers are trademarks of Linotype AG and its subsidiaries.
TrueType is a U.S. registered trademark of Apple Computer, Inc.
Univers is a trademark of Linotype AG and its subsidiaries.
Windows is a trademark of Microsoft Corporation.
is a U.S. registered trademark of the Monotype Corporation.
is a U.S. registered trademark of Bigelow & Holmes Inc.
1993 by Bigelow & Holmes Inc. Patent Pending
is a U.S. registered trademark of Microsoft Corporation.
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Conventions
This document uses special conventions to clarify information and ensure your safety and the safety of
the product. Pay special attention to the information highlighted in the following ways:
Italic type is used for the titles of publications and for emphasis in a paragraph.
Warning
Caution
Note
Warning text is used where danger to an individual can develop.
Caution text is used where a risk of damage to equipment can develop.
Note text is used for special instructions.
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About This Guide
This guide is designed as a reference for people who provide post-sale technical support to end-users of
the HP DeskJet Portable, HP DeskJet 310, HP DeskJet 320 and HP DeskJet 340 printers. It represents a
collection of information gathered from Hewlett-Packard’s dealer and end-user support organizations.
The purpose of this guide is to provide answers to frequently asked questions and solutions to common
problems.
While the content of this guide is quite comprehensive, it is not all inclusive. It is not a substitute for other
types of product documentation, such as the
User’s Guide and Quick Start .
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1
Product Information
Chapter Contents
Section Title Page
Model Numbers and Product Positioning . . . . . . . . . . . . . . . . . 1-2
HP DeskJet Portable old and new models . . . . . . . . . . . . . . . 1-2
Support Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . 1-3
Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Similarities and Differences . . . . . . . . . . . . . . . . . . . . . 1-7
With Non-Portable HP DeskJet Family Printers . . . . . . . . . . . . . 1-7
Between the HP DeskJet 300 Series Printers . . . . . . . . . . . . . . 1-8
Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Power Cord, Rapid Recharger, and Battery Pack Part Numbers . . . . . . . . . 1-11
Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . 1-13
User Documentation . . . . . . . . . . . . . . . . . . . . . . . 1-14
Internal Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Performance Specifications . . . . . . . . . . . . . . . . . . . . 1-18
Reliability Specifications . . . . . . . . . . . . . . . . . . . . . 1-19
Graphics Resolution . . . . . . . . . . . . . . . . . . . . . . . 1-19
Interface Specifications . . . . . . . . . . . . . . . . . . . . . 1-19
Battery Pack Specifications . . . . . . . . . . . . . . . . . . . . 1-19
Physical Specifications . . . . . . . . . . . . . . . . . . . . . . 1-20
Packaging Dimensions Specifications . . . . . . . . . . . . . . . . . 1-22
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . 1-23
Environmental Specifications . . . . . . . . . . . . . . . . . . . 1-24
Product Safety Specifications . . . . . . . . . . . . . . . . . . . 1-25
Paper Handling Specifications . . . . . . . . . . . . . . . . . . . 1-26
Printable Area
Hewlett-Packard Print Cartridge Specifications . . . . . . . . . . . . . 1-29
. . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Product Information 1-1
Model Numbers and Product Positioning
There are four printers in the HP DeskJet 300 Series printer family:
• HP DeskJet 340
• HP DeskJet 320
• HP DeskJet 310
• HP DeskJet Portable
Table 1-1. The HP DeskJet 300 Series Printer Model Numbers and Product Positioning
Printer
HP DeskJet 340 Printer
HP DeskJet 320 Printer
HP DeskJet 320 Printer with
Desktop Sheet Feeder bundled
HP DeskJet 310 Printer
HP DeskJet 310 Printer with
Desktop Sheet Feeder bundled
HP DeskJet Portable Printer
HP DeskJet Portable Printer with
Desktop Sheet Feeder bundled
Model
Number
C2655A Available
C2634A
C2637A
C2621A Available
C2622A Available
C2614A
C2624A
Model
Status Product Positioning
Available
only in
Japan
Available in
Japan only
No longer
available
Available in
Asia Pacific
only
1
HP’s DeskJet family inkjet printer for notebook PC users
with optional color and 600 by 300 addressable rasterpoints
per inch resolution
HP’s DeskJet family inkjet printer for notebook PC users
with optional color and 600 by 300 addressable rasterpoints
per inch resolution
HP’s DeskJet family inkjet printer for notebook PC users
with optional color and 600 by 300 addressable rasterpoints
per inch resolution
HP’s DeskJet family inkjet printer for notebook PC users
with optional color and 300 by 300 dots per inch resolution
HP’s DeskJet family inkjet printer for notebook PC users
with optional color and 300 by 300 dots per inch resolution
HP’s DeskJet family inkjet printer for notebook PC users
with black printing only and 300 by 300 dots per inch
resolution
HP’s DeskJet family inkjet printer for notebook PC users
with black printing only and 300 by 300 dots per inch
resolution
1. Available only in: Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Singapore, Taiwan, Thailand and some
other Asian countries.
HP DeskJet Portable old and new models
As shown in the table above, there are two models of the HP DeskJet Portable, black-only printer. The old
model, C2614A, is no longer available. The new model, C2624A, is bundled with a sheet feeder and sold
only in the Asia Pacific. There are some minor hardware and firmware differences between these two
models. This guide reveals these differences in footnotes to the general information on the HP DeskJet
300 Series printer family. You can identify these two different printer models by the model number
printed on the serial number label in the printer’s battery compartment. This label has C2614A for the old
model and C2624A for the new model.
1-2 Product Information
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