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Color LaserJet M651
User Manual
114 pgs3.79 Mb0
Table of contents
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HP Color LaserJet M651 User Manual

Color LaserJet Enterprise M651
User Guide
M651dn
M651xhM651n
www.hp.com/support/colorljM651
HP Color LaserJet Enterprise M651
User Guide
Copyright and License
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part number: CZ255-90907
Edition 1, 4/2014
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Incorporated.
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UNIX Group.
Table of contents
1 Product introduction ..................................................................................................................................... 1
Product comparison .............................................................................................................................................. 2
Product views ........................................................................................................................................................ 5
Product front view ............................................................................................................................... 5
Product back view ............................................................................................................................... 6
Interface ports ..................................................................................................................................... 7
Control-panel view .............................................................................................................................. 8
Product hardware setup and software installation ............................................................................................ 10
2 Paper trays ................................................................................................................................................. 11
Load Tray 1 .......................................................................................................................................................... 12
Load Tray 2 and the 500-sheet trays .................................................................................................................. 17
Load the 1,500-sheet high-capacity input tray .................................................................................................. 21
3 Parts, supplies, and accessories ................................................................................................................... 23
Order parts, accessories, and supplies ............................................................................................................... 24
Ordering ............................................................................................................................................. 24
Parts and supplies ............................................................................................................................. 24
Accessories ........................................................................................................................................ 25
Replace the toner cartridges ............................................................................................................................... 26
Replace the toner collection unit ........................................................................................................................ 30
4 Print ........................................................................................................................................................... 33
Print tasks (Windows) .......................................................................................................................................... 34
How to print (Windows) ..................................................................................................................... 34
Automatically print on both sides (Windows) .................................................................................. 35
Manually print on both sides (Windows) .......................................................................................... 35
Print multiple pages per sheet (Windows) ....................................................................................... 36
Select the paper type (Windows) ...................................................................................................... 36
Additional print tasks ........................................................................................................................ 37
Print tasks (Mac OS X) .......................................................................................................................................... 38
ENWW iii
How to print (Mac OS X) ..................................................................................................................... 38
Automatically print on both sides (Mac OS X) .................................................................................. 38
Manually print on both sides (Mac OS X) .......................................................................................... 38
Print multiple pages per sheet (Mac OS X) ....................................................................................... 38
Select the paper type (Mac OS X) ...................................................................................................... 39
Additional print tasks ........................................................................................................................ 37
Store print jobs on the product to print later ...................................................................................................... 40
Create a stored job (Windows) .......................................................................................................... 40
Create a stored job (Mac OS X) .......................................................................................................... 41
Print a stored job ............................................................................................................................... 42
Delete a stored job ............................................................................................................................ 42
Mobile printing ..................................................................................................................................................... 43
HP Wireless Direct and NFC Printing ................................................................................................. 43
HP ePrint via email ............................................................................................................................ 44
HP ePrint software ............................................................................................................................ 44
AirPrint ............................................................................................................................................... 45
Print from the USB port ....................................................................................................................................... 46
Enable the USB port for printing ....................................................................................................... 46
Print USB documents ........................................................................................................................ 46
5 Manage the product ..................................................................................................................................... 47
Configure IP network settings ............................................................................................................................. 48
Printer sharing disclaimer ................................................................................................................. 48
View or change network settings ..................................................................................................... 48
Rename the product on a network ................................................................................................... 48
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 49
Manually configure IPv6 TCP/IP parameters from the control panel .............................................. 49
HP Utility for Mac OS X ......................................................................................................................................... 51
Open HP Utility .................................................................................................................................. 51
HP Utility features ............................................................................................................................. 51
HP Embedded Web Server ................................................................................................................................... 53
How to access the HP Embedded Web Server (EWS) ........................................................................ 53
HP Embedded Web Server features .................................................................................................. 53
Information tab ............................................................................................................... 54
General tab ...................................................................................................................... 54
Print tab or Copy/Print tab ............................................................................................. 55
Scan/Digital Send tab (MFP models only) ...................................................................... 56
Fax tab (MFP models only) ............................................................................................. 57
Troubleshooting tab ....................................................................................................... 57
Security tab ..................................................................................................................... 58
HP Web Services tab ....................................................................................................... 58
iv ENWW
Networking tab ............................................................................................................... 58
Other Links list ................................................................................................................ 60
HP Web Jetadmin ................................................................................................................................................. 61
Product security features .................................................................................................................................... 62
Security statements .......................................................................................................................... 62
IP Security .......................................................................................................................................... 62
Sign in to the product ........................................................................................................................ 62
Assign a system password ................................................................................................................ 62
Encryption support: HP High Performance Secure Hard Disks ........................................................ 63
Lock the formatter ............................................................................................................................ 63
Economy settings ................................................................................................................................................ 64
Optimize speed or energy usage ...................................................................................................... 64
Set Sleep mode ................................................................................................................................. 64
Set the Sleep Schedule ...................................................................................................................... 64
Software and firmware updates ......................................................................................................................... 66
6 Solve general problems ............................................................................................................................... 67
Customer support ................................................................................................................................................ 68
Control panel help system .................................................................................................................................. 69
Restore factory-set defaults ............................................................................................................................... 70
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 71
Change the “Very Low” settings ....................................................................................................... 71
For products with fax capability ..................................................................................... 71
Order supplies ................................................................................................................................... 72
Product does not pick up paper or misfeeds ...................................................................................................... 73
The product does not pick up paper ................................................................................................. 73
The product picks up multiple sheets of paper ................................................................................ 73
The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 73
Clear jams ............................................................................................................................................................ 75
Jam locations .................................................................................................................................... 75
Auto-navigation for clearing jams .................................................................................................... 75
Experiencing frequent or recurring paper jams? .............................................................................. 75
Clear jams in Tray 1 ........................................................................................................................... 77
Clear jams in Tray 2 and the 500-sheet trays .................................................................................. 79
Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door ......................... 84
Clear jams in the lower-right door .................................................................................................... 88
Clear jams in the right door and the fuser area ................................................................................ 89
Clear jams in the output bin .............................................................................................................. 92
Improve print quality ........................................................................................................................................... 93
Print from a different software program ......................................................................................... 93
Check the paper-type setting for the print job ................................................................................. 93
ENWW v
Check the paper type setting (Windows) ....................................................................... 93
Check the paper type setting (Mac OS X) ........................................................................ 93
Check toner-cartridge status ............................................................................................................ 94
Clean the product .............................................................................................................................. 94
Print a cleaning page ...................................................................................................... 94
Visually inspect the toner cartridge .................................................................................................. 95
Check paper and the printing environment ...................................................................................... 95
Step one: Use paper that meets HP specifications ........................................................ 95
Step two: Check the environment .................................................................................. 95
Step three: Set the individual tray alignment ................................................................ 96
Calibrate the product to align the colors .......................................................................................... 96
Check other print job settings ........................................................................................................... 96
Adjust color settings (Windows) ..................................................................................... 96
Try a different print driver ................................................................................................................ 98
Solve wired network problems ........................................................................................................................... 99
Poor physical connection .................................................................................................................. 99
The computer is using the incorrect IP address for the product ...................................................... 99
The computer is unable to communicate with the product ............................................................. 99
The product is using incorrect link and duplex settings for the network ...................................... 100
New software programs might be causing compatibility problems ............................................. 100
The computer or workstation might be set up incorrectly ............................................................ 100
The product is disabled, or other network settings are incorrect ................................................. 100
Index ........................................................................................................................................................... 101
vi ENWW

1 Product introduction

●
Product comparison
●
Product views
●
Product hardware setup and software installation
For more information:
In the US, go to
Outside the US, go to product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
www.hp.com/support/colorljM651.
www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the
ENWW 1
Product comparison
Model name
Model number
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (500-sheet capacity)
1x500-sheet paper feeder with
2,500-sheet high-capacity feeder Optional Optional
1x500-sheet feeder Optional Optional
Postcard media tray-insert for
Automatic duplex printing
Connectivity 10/100/1000 Ethernet LAN
Easy-access USB port for printing
HP NFC and Wireless Direct
M651n
CZ255A
Optional Optional
storage cabinet
Optional Optional Optional
printing small-size paper
connection with IPv4 and IPv6
without a computer and upgrading the firmware
Optional Optional Optional accessory for printing from mobile devices
M651dn
CZ256A
M651xh
CZ257A
Storage 320 GB HP High-Performance
Control-panel display and input Touchscreen control panel
Print Prints 43 pages per minute (ppm)
Easy-access USB printing (no
Mobile printing solutions
For more information about Mobile printing solutions see:
www.hp.com/go/mobileprinting
www.hpconnected.com
www.hp.com/go/ LaserJetMobilePrinting (English
only)
www.hp.com/go/eprintsoftware
www.hp.com/go/eprintenterprise
www.google.com/cloudprint/learn
Secure Hard Disk
on A4 and 45 ppm on letter-size paper
computer required)
●
HP ePrint via email
●
HP ePrint software
●
HP ePrint app
●
ePrint Enterprise app
●
HP ePrint Home & Biz
●
Google Cloud Print
●
AirPrint
●
Android Printing
1
www.hp.com/go/airprint
2 Chapter 1 Product introduction ENWW
Model name
M651n
M651dn
M651xh
Model number
2
,
3
Windows XP SP3 or later, 32-bit
Supported operating systems
and 64-bit
NOTE: The software installer
does not support the 64-bit version, but the print driver supports it.
NOTE: Microsoft retired
mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.
Windows Vista, 32-bit and 64-bit
NOTE: Windows Vista Starter is
not supported by the software installer or the print driver.
Windows 7 SP1 or later, 32-bit and
64-bit
Windows 8, 32-bit and 64-bit
Windows 8.1, 32-bit and 64-bit
Windows 2003 Server SP2 or later,
32-bit and 64-bit
CZ255A
CZ256A
CZ257A
NOTE: The software installer
does not support the 64-bit version, but the print driver supports it.
NOTE: Microsoft retired
mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best-effort support for the discontinued Server 2003 operating system.
Windows Server 2008, 32-bit and
64-bit
Windows Server 2008 R2, 64-bit
Windows Server 2012, 64-bit
ENWW Product comparison 3
Model name
M651n
M651dn
M651xh
Model number
Mac OS X 10.6, OS X 10.7 Lion, OS X
10.8 Mountain Lion, and OS X 10.9 Mavericks
1
The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and 64-bit); Windows 7 SP 1 or later (32­bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and Mac OS X versions 10.6, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
2
The list of supported operating systems applies to the Windows PCL 6, UPD PCL 6, UPD PS, and Mac print drivers and to the in-box software installation CD. For a current list of supported operating systems, go to inclusive help for your product. If you are located outside the US, go to Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware.
3
The HP Software Installer CD installs the HP PCL 6 driver for Windows operating systems along with other optional software. Mac installer software is not included on the CD. The CD provides steps to download the Mac installer software from steps to download the Mac installer software are as follows: Go to Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware. Click the operating system version, and then click the Download button.
NOTE: UPD PCL 5 is not supported. For additional details on client and server operating systems for the HP
UPD, go to
www.hp.com/go/upd and click the Specifications tab.
CZ255A
CZ256A
CZ257A
www.hp.com/support/colorljM651 for HP's all-
www.hp.com/support, and then click Drivers & Software.
www.hp.com. The
www.hp.com/support, select the country/region, and then click
4 Chapter 1 Product introduction ENWW

Product views

●

Product front view

●
Product back view
●
Interface ports
●
Control-panel view
Product front view
1
2
3
4
10
11
5
6
9
7
8
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1 Output bin
2 Control panel with color touchscreen display (tilts up for easier viewing)
3 Easy-access USB port (for printing without a computer)
NOTE: An administrator must enable this port before use.
4 Hardware integration pocket (for connecting accessory and third-party devices)
5 Right-side door (access for clearing jams)
6Tray 1
12
M651xhM651n
7 On/off button
8 Model name
9Tray 2
10 Front door (access to the toner cartridges)
11 2x500-sheet trays and 1,500-sheet high-capacity input tray
12 Lower-right door (access for clearing jams)
ENWW Product views 5

Product back view

1
2
1 Formatter (contains the interface ports)
2 Power connection
3 Model and serial number label
3
6 Chapter 1 Product introduction ENWW

Interface ports

FIH
1
2
3
4
5
1 Foreign interface harness (for connecting third-party devices)
2 Hi-Speed USB 2.0 printing port
NOTE: For Easy-access USB printing, use the USB port near the control panel.
3 USB port for connecting external USB devices (this port might be covered)
4 Local area network (LAN) Ethernet (RJ-45) network port
5 Slot for a cable-type security lock
ENWW Product views 7

Control-panel view

The Home screen provides access to the product features and indicates the current status of the product.
Return to the Home screen at any time by touching the Home button on the left side of the product control panel, or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
3
2 1
4 5 6 7 8 9
10
11
1 Home button and light Touch to return to the product Home screen at any time.
2 Product status The status line provides information about the overall product status.
3 HP logo or Home button
4 Stop button Touch the Stop button to pause the current job. The Job Status screen opens, and then you can
5 Sign In or Sign Out
button
6 Language Selection
button
7 Sleep button Touch the Sleep button to put the product into Sleep mode.
8 Network button Touch the Network button to find information about the network connection.
9 Help button Touch the Help button to open the embedded help system.
On any screen other than the Home screen, the HP logo changes to a Home
Home
cancel or continue the job.
Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the product if you have signed in for access to secured features. After you sign out, the product restores all options to the default settings.
Touch the Language Selection button to select the language for the control-panel display.
button to return to the Home screen.
button. Touch the
8 Chapter 1 Product introduction ENWW
10 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
11 Features Depending on the product configuration, the features that appear in this area can include any of the
following items:
●
Quick Sets
●
Retrieve from USB
●
Retrieve from Device Memory
●
Job Status
●
Supplies
●
Trays
●
Administration
●
Device Maintenance
ENWW Product views 9

Product hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web.
In the US, go to
Outside the US, follow these steps:
1. Go to
2. Select your country/region.
3. Click Troubleshooting.
4. Enter the product name (HP Color LaserJet Enterprise M651), and then select Search.
Find the following support:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
www.hp.com/support/colorljM651 for HP's all-inclusive help for your product.
www.hp.com/support.
10 Chapter 1 Product introduction ENWW

2 Paper trays

●
Load Tray 1
●
Load Tray 2 and the 500-sheet trays
●
Load the 1,500-sheet high-capacity input tray
For more information:
In the US, go to
Outside the US, go to product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
www.hp.com/support/colorljM651.
www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the
ENWW 11

Load Tray 1

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
12 Chapter 2 Paper trays ENWW
3. Load paper in the tray. For information about
how to orient the paper, see
paper orientation on page 15.
Table 2-1 Tray 1
ENWW Load Tray 1 13
4. Make sure that the paper fits under the fill line on
the paper guides.
5. Adjust the side guides so that they lightly touch
the paper stack, but do not bend it.
14 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation
Paper type Image orientation Duplex mode How to load paper
Preprinted or letterhead Portrait 1-sided printing Face-down
Bottom edge leading into the product
Automatic 2-sided printing Face-up
Bottom edge leading into the product
Landscape 1-sided printing Face-down
Top edge toward the back of the product
Automatic 2-sided printing Face-up
Top edge toward the back of the product
ENWW Load Tray 1 15
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the product
Envelopes Landscape
Short edge of the envelope feeding into the product
Portrait
Long edge of the envelope feeding into the product
1-sided printing Face-down
Top edge toward the front of the product
1-sided printing Face-down
Top edge leading into the product
16 Chapter 2 Paper trays ENWW

Load Tray 2 and the 500-sheet trays

NOTE: The procedure to load paper for the 500-sheet trays is the same as for Tray 2. Only Tray 2 is shown
here.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper-length and paper-width guides
by squeezing the adjustment latches and sliding the guides to the size of the paper being used.
3. Load paper into the tray. Check the paper to
verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see
sheet trays paper orientation on page 19.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the tray full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the paper might jam.
ENWW Load Tray 2 and the 500-sheet trays 17
Table 2-2 Tray 2 and the 500-
4. Close the tray.
Y
X
5. The tray configuration message displays on the
product control panel.
6. Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a different paper size or type.
For custom-size paper, you need to specify the X and Y dimensions for the paper when the prompt displays on the product control panel.
7. Select the correct type and size, and then touch
the OK button.
18 Chapter 2 Paper trays ENWW
Table 2-2 Tray 2 and the 500-sheet trays paper orientation
Paper type Image orientation Duplex mode How to load paper
Preprinted or letterhead Portrait 1-sided printing Face-up
Top edge at the left side of the tray
Automatic 2-sided printing Face-down
Top edge at the left side of the tray
Landscape 1-sided printing Face-up
Top edge toward the back of the tray
ENWW Load Tray 2 and the 500-sheet trays 19
Table 2-2 Tray 2 and the 500-sheet trays paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Automatic 2-sided printing Face-down
Top edge toward the back of the tray
Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the tray
20 Chapter 2 Paper trays ENWW

Load the 1,500-sheet high-capacity input tray

1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper-width guide to the correct
position for the paper you are using.
LGL LTR
A4
3. Rotate the paper-stop lever to the correct
position for the paper you are using.
ENWW Load the 1,500-sheet high-capacity input tray 21
4. Load paper into the tray. Check the paper to
verify the guides lightly touch the stack, but do not bend it.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the tray full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the paper might jam.
5. Close the tray.
6. The tray configuration message displays on the
product control panel.
7. Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a different paper size or type.
8. Select the correct type and size, and then touch
the OK button.
22 Chapter 2 Paper trays ENWW
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