Grandstream Networks, Inc.
UCM6200 Series IP PBX
User Manual
UCM6200 Series IP PBX User Manual |
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Table of Content |
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GNU GPL INFORMATION |
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17 |
CHANGE LOG........................................................................................... |
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18 |
FIRMWARE VERSION 1.0.0.1............................................................................................................ |
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18 |
WELCOME ................................................................................................ |
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19 |
PRODUCT OVERVIEW ............................................................................. |
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21 |
TECHNICAL SPECIFICATIONS ......................................................................................................... |
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21 |
INSTALLATION ......................................................................................... |
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25 |
EQUIPMENT PACKAGING ................................................................................................................. |
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25 |
CONNECT YOUR UCM6200 .............................................................................................................. |
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25 |
CONNECT THE UCM6202........................................................................................................... |
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25 |
CONNECT THE UCM6204........................................................................................................... |
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26 |
CONNECT THE UCM6208........................................................................................................... |
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27 |
SAFETY COMPLIANCES ................................................................................................................... |
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28 |
WARRANTY ........................................................................................................................................ |
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28 |
GETTING STARTED ................................................................................. |
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30 |
USE THE LCD MENU ......................................................................................................................... |
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30 |
USE THE LED INDICATORS .............................................................................................................. |
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32 |
USE THE WEB GUI ............................................................................................................................ |
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33 |
ACCESS WEB GUI ...................................................................................................................... |
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33 |
SETUP WIZARD........................................................................................................................... |
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35 |
WEB GUI CONFIGURATIONS..................................................................................................... |
36 |
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WEB GUI LANGUAGES............................................................................................................... |
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36 |
SAVE AND APPLY CHANGES..................................................................................................... |
37 |
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MAKE YOUR FIRST CALL.................................................................................................................. |
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37 |
SYSTEM SETTINGS ................................................................................. |
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38 |
USER MANAGEMENT........................................................................................................................ |
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38 |
USER PRIVILEGES ..................................................................................................................... |
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38 |
CREATE NEW WEB UI USER ..................................................................................................... |
39 |
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USER PORTAL............................................................................................................................. |
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41 |
CONCURRENT MULTI-USER .........................................................................................LOGIN |
42 |
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Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 1 of 320 |
OPERATION LOG ........................................................................................................................ |
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42 |
CHANGE PASSWORD ....................................................................................................................... |
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44 |
CHANGE BINDNG EMAIL ........................................................................................................... |
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45 |
NETWORK SETTINGS ....................................................................................................................... |
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46 |
BASIC SETTINGS........................................................................................................................ |
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46 |
802.1X .......................................................................................................................................... |
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51 |
STATIC ROUTES ......................................................................................................................... |
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52 |
PORT FORWORDING ................................................................................................................. |
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55 |
DDNS SETTINGS......................................................................................................................... |
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57 |
FIREWALL........................................................................................................................................... |
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59 |
STATIC DEFENSE ....................................................................................................................... |
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59 |
DYNAMIC DEFENSE ................................................................................................................... |
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62 |
FAIL2BAN ..................................................................................................................................... |
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63 |
LDAP SERVER.................................................................................................................................... |
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64 |
LDAP SERVER CONFIGURATIONS ........................................................................................... |
65 |
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LDAP PHONEBOOK .................................................................................................................... |
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66 |
LDAP CLIENT CONFIGURATIONS ............................................................................................. |
69 |
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HTTP SERVER.................................................................................................................................... |
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71 |
EMAIL SETTINGS ............................................................................................................................... |
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72 |
TIME SETTINGS ................................................................................................................................. |
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73 |
AUTO TIME UPDATING............................................................................................................... |
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73 |
SET TIME MANUALLY ................................................................................................................. |
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75 |
OFFICE TIME ............................................................................................................................... |
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75 |
HOLIDAY ...................................................................................................................................... |
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77 |
NTP SERVER...................................................................................................................................... |
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79 |
RECORDINGS STORAGE.................................................................................................................. |
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79 |
LOGIN TIMEOUT SETTINGS ............................................................................................................. |
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81 |
GOOGLE SERVICE SETTINGS SUPPORT....................................................................................... |
82 |
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PROVISIONING......................................................................................... |
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86 |
OVERVIEW ......................................................................................................................................... |
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86 |
CONFIGURATION ARCHITECTURE FOR END POINT DEVICE...................................................... |
86 |
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AUTO PROVISIONING SETTINGS .................................................................................................... |
87 |
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DISCOVERY........................................................................................................................................ |
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90 |
GLOBAL CONFIGURATION ............................................................................................................... |
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91 |
GLOBAL POLICY ......................................................................................................................... |
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91 |
GLOBAL TEMPLATES ................................................................................................................. |
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99 |
MODEL CONFIGURATION............................................................................................................... |
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101 |
MODEL TEMPLATES................................................................................................................. |
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101 |
MODEL UPDATE........................................................................................................................ |
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103 |
DEVICE CONFIGURATION .............................................................................................................. |
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104 |
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 2 of 320 |
CREATE NEW DEVICE.............................................................................................................. |
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104 |
MANAGE DEVICES ................................................................................................................... |
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105 |
SAMPLE APPLICATION.................................................................................................................... |
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112 |
EXTENSIONS.......................................................................................... |
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118 |
CREATE NEW USER........................................................................................................................ |
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118 |
CREATE NEW SIP EXTENSION ............................................................................................... |
118 |
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CREATE NEW IAX EXTENSION ............................................................................................... |
124 |
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CREATE NEW FXS EXTENSION .............................................................................................. |
128 |
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BATCH ADD EXTENSIONS .............................................................................................................. |
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133 |
BATCH ADD SIP EXTENSIONS ................................................................................................ |
133 |
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BATCH ADD IAX EXTENSIONS ................................................................................................ |
136 |
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SEARCH AND EDIT EXTENSION .................................................................................................... |
138 |
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EXPORT EXTENSIONS.................................................................................................................... |
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140 |
IMPORT EXTENSIONS..................................................................................................................... |
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140 |
EMAIL TO USER ............................................................................................................................... |
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141 |
MULTIPLE REGISTRATIONS PER EXTENSION............................................................................. |
143 |
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SMS MESSAGE SUPPORT.............................................................................................................. |
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144 |
TRUNKS .................................................................................................. |
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146 |
ANALOG TRUNKS............................................................................................................................ |
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146 |
ANALOG TRUNK CONFIGURATION ........................................................................................ |
146 |
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PSTN DETECTION .................................................................................................................... |
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149 |
VOIP TRUNKS .................................................................................................................................. |
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152 |
DIRECT OUTWARD DIALING (DOD)........................................................................................ |
163 |
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SLA STATION.......................................................................................... |
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166 |
CREATE/EDIT SLA STATION ........................................................................................................... |
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166 |
SAMPLE CONFIGURATION ............................................................................................................. |
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167 |
CALL ROUTES........................................................................................ |
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170 |
OUTBOUND ROUTES ...................................................................................................................... |
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170 |
INBOUND ROUTES .......................................................................................................................... |
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172 |
INBOUND RULE CONFIGURATIONS ....................................................................................... |
173 |
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INBOUND ROUTE: PREPEND EXAMPLE................................................................................ |
174 |
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INBOUND ROUTE: MULTIPLE MODE ...................................................................................... |
175 |
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FAX INTELLIGENT ROUTE ....................................................................................................... |
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176 |
FAX WITH TWO MEDIA ............................................................................................................. |
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177 |
BLACKLIST CONFIGURATIONS............................................................................................... |
177 |
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CONFERENCE BRIDGE......................................................................... |
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180 |
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 3 of 320 |
CONFERENCE BRIDGE CONFIGURATIONS .......................................................................... |
180 |
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JOIN A CONFERENCE CALL .................................................................................................... |
182 |
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INVITE OTHER PARTIES TO JOIN CONFERENCE................................................................. |
182 |
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DURING THE CONFERENCE ................................................................................................... |
183 |
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RECORD CONFERENCE.......................................................................................................... |
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184 |
CONFERENCE SCHEDULE ................................................................... |
186 |
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CONFERENCE SCHEUDLE CONFIGURATION.............................................................................. |
186 |
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IVR ........................................................................................................... |
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190 |
CONFIGURE IVR .............................................................................................................................. |
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190 |
CREATE CUSTOM PROMPT ........................................................................................................... |
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192 |
RECORD NEW CUSTOM PROMPT.......................................................................................... |
192 |
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UPLOAD CUSTOM PROMPT.................................................................................................... |
193 |
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LANGUAGE SETTINGS FOR VOICE PROMPT .................................... |
194 |
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DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE............................................................... |
194 |
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CUSTOMIZE SPECIFIC PROMPT ................................................................................................... |
196 |
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VOICEMAIL ............................................................................................. |
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198 |
CONFIGURE VOICEMAIL ................................................................................................................ |
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198 |
ACCESS VOICEMAIL ....................................................................................................................... |
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199 |
VOICEMAIL EMAIL SETTINGS ........................................................................................................ |
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200 |
CONFIGURE VOICEMAIL GROUP .................................................................................................. |
201 |
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RING GROUP.......................................................................................... |
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204 |
CONFIGURE RING GROUP............................................................................................................. |
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204 |
REMOTE EXTENSION IN RING GROUP ........................................................................................ |
206 |
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PAGING AND INTERCOM GROUP ........................................................ |
210 |
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CONFIGURE PAGING/INTERCOM GROUP.................................................................................... |
210 |
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CALL QUEUE.......................................................................................... |
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212 |
CONFIGURE CALL QUEUE ............................................................................................................. |
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212 |
EXTENSION GROUPS............................................................................ |
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216 |
CONFIGURE EXTENSION GROUPS .............................................................................................. |
216 |
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USING EXTENSION GROUPS......................................................................................................... |
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217 |
PICKUP GROUPS ................................................................................... |
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218 |
CONFIGURE PICKUP GROUPS |
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218 |
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 4 of 320 |
CONFIGURE PICKUP FEATURE CODE.......................................................................................... |
218 |
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MUSIC ON HOLD.................................................................................... |
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220 |
FAX/T.38 .................................................................................................. |
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222 |
CONFIGURE FAX/T.38 ..................................................................................................................... |
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222 |
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE............................................... |
223 |
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SAMPLE CONFIGURATION FOR FAX-TO-EMAIL .......................................................................... |
226 |
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ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............ |
228 |
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BUSY CAMP-ON ..................................................................................... |
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230 |
FOLLOW ME ........................................................................................... |
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232 |
ONE-KEY DIAL ....................................................................................... |
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236 |
DISA ........................................................................................................ |
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238 |
CALLBACK FEATURE ........................................................................... |
|
240 |
BLF AND EVENT LIST............................................................................ |
|
242 |
BLF .................................................................................................................................................... |
|
242 |
EVENT LIST ...................................................................................................................................... |
|
242 |
DIAL BY NAME ....................................................................................... |
|
246 |
DIAL BY NAME CONFIGURATION................................................................................................... |
246 |
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ACTIVE CALLS AND MONITOR ............................................................ |
250 |
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ACTIVE CALLS STATUS .................................................................................................................. |
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250 |
HANG UP ACTIVE CALLS ................................................................................................................ |
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251 |
CALL MONITOR................................................................................................................................ |
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251 |
CALL FEATURES ................................................................................... |
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254 |
FEATURE CODES ............................................................................................................................ |
|
254 |
CALL RECORDING........................................................................................................................... |
|
258 |
CALL PARK ....................................................................................................................................... |
|
259 |
PARK A CALL ............................................................................................................................. |
|
259 |
RETRIEVE THE PARKED CALL................................................................................................ |
259 |
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ENABLE SPY .................................................................................................................................... |
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259 |
INTERNAL OPTIONS.............................................................................. |
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262 |
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 5 of 320 |
INTERNAL OPTIONS/GENERAL ..................................................................................................... |
262 |
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INTERNAL OPTIONS/JITTER BUFFER ........................................................................................... |
264 |
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INTERNAL OPTIONS/RTP SETTINGS ............................................................................................ |
265 |
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INTERNAL OPTIONS/PAYLOAD |
...................................................................................................... |
265 |
IAX SETTINGS ........................................................................................ |
|
268 |
IAX SETTINGS/GENERAL................................................................................................................ |
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268 |
IAX SETTINGS/REGISTRATION |
...................................................................................................... |
268 |
IAX SETTINGS/STATIC DEFENSE .................................................................................................. |
269 |
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SIP SETTINGS ........................................................................................ |
|
270 |
SIP SETTINGS/GENERAL................................................................................................................ |
|
270 |
SIP SETTINGS/MISC........................................................................................................................ |
|
270 |
SIP SETTINGS/SESSION TIMER..................................................................................................... |
271 |
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SIP SETTINGS/TCP AND TLS.......................................................................................................... |
|
271 |
SIP SETTINGS/NAT.......................................................................................................................... |
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272 |
SIP SETTINGS/TOS.......................................................................................................................... |
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273 |
PORTS CONFIG...................................................................................... |
|
276 |
VALUE-ADDED FEATURES ................................................................... |
278 |
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FAX SENDING .................................................................................................................................. |
|
278 |
ANNOUNCEMENTS CENTER.......................................................................................................... |
|
278 |
ANNOUNCEMENTS CENTER SETTINGS ............................................................................... |
279 |
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GROUP SETTINGS.................................................................................................................... |
|
279 |
STATUS AND REPORTING .................................................................... |
282 |
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PBX STATUS..................................................................................................................................... |
|
282 |
TRUNKS ..................................................................................................................................... |
|
282 |
EXTENSIONS............................................................................................................................. |
|
283 |
QUEUES..................................................................................................................................... |
|
284 |
CONFERENCE ROOMS............................................................................................................ |
|
285 |
INTERFACES STATUS .............................................................................................................. |
|
286 |
PARKING LOT............................................................................................................................ |
|
287 |
SYSTEM STATUS ............................................................................................................................. |
|
288 |
GENERAL................................................................................................................................... |
|
288 |
NETWORK ................................................................................................................................. |
|
289 |
STORAGE USAGE..................................................................................................................... |
|
289 |
RESOURCE USAGE.................................................................................................................. |
|
290 |
SYSTEM EVENTS ............................................................................................................................ |
|
291 |
ALERT EVENTS LIST ................................................................................................................ |
|
291 |
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 6 of 320 |
ALERT LOG................................................................................................................................ |
293 |
ALERT CONTACT ...................................................................................................................... |
294 |
CDR ................................................................................................................................................... |
294 |
CDR IMPROVEMENT ................................................................................................................ |
297 |
DOWNLOADED CDR FILE ........................................................................................................ |
298 |
STATISTICS................................................................................................................................ |
300 |
RECORDING FILES................................................................................................................... |
300 |
API CONFIGURATION............................................................................................................... |
301 |
UPGRADING AND MAINTENANCE....................................................... |
304 |
UPGRADING..................................................................................................................................... |
304 |
UPGRADING VIA NETWORK.................................................................................................... |
304 |
UPGRADING VIA LOCAL UPLOAD........................................................................................... |
305 |
NO LOCAL FIRMWARE SERVERS........................................................................................... |
307 |
BACKUP............................................................................................................................................ |
307 |
BACKUP/RESTORE................................................................................................................... |
307 |
DATA SYNC................................................................................................................................ |
310 |
RESTORE CONFIGURATION FROM BACKUP FILE ............................................................... |
311 |
CLEANER.......................................................................................................................................... |
312 |
RESET AND REBOOT ...................................................................................................................... |
313 |
SYSLOG............................................................................................................................................ |
314 |
TROUBLESHOOTING ...................................................................................................................... |
314 |
ETHERNET CAPTURE .............................................................................................................. |
314 |
IP PING....................................................................................................................................... |
315 |
TRACEROUTE ........................................................................................................................... |
316 |
ANALOG RECORD TRACE....................................................................................................... |
316 |
SERVICE CHECK ...................................................................................................................... |
317 |
NETWORK STATUS................................................................................................................... |
317 |
REMOTE ACCESS............................................................................................................................ |
318 |
SSH ACCESS............................................................................................................................. |
318 |
EXPERIENCING THE UCM6200 SERIES IP PBX.................................. |
320 |
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 7 of 320 |
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Table of Tables |
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UCM6200 Series IP PBX User Manual |
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Table 1: Technical Specifications ................................................................................................................ |
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21 |
Table 2: UCM6202/UCM6204 Equipment Packaging................................................................................. |
25 |
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Table 3: LCD Menu Options........................................................................................................................ |
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31 |
Table 4: UCM6202/UCM6204 LED INDICATORS ...................................................................................... |
32 |
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Table 5: UCM6208 LED INDICATORS ....................................................................................................... |
33 |
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Table 6: User Management->Create New User.......................................................................................... |
40 |
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Table 7: Operation Log Column Header ..................................................................................................... |
43 |
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Table 8: Change Binding Email option |
........................................................................................................ |
46 |
Table 9: UCM6202/UCM6204 Network Settings->Basic Settings .............................................................. |
46 |
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Table 10: UCM6208 Network Settings->Basic Settings.............................................................................. |
48 |
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Table 11: UCM6200 Network Settings->802.1X ......................................................................................... |
52 |
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Table 12: UCM6200 Network Settings->Static Routes ............................................................................... |
53 |
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Table 13: UCM6202/UCM6204 Network Settings->Port Forwarding.......................................................... |
55 |
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Table 14: UCM6200 Firewall->Static Defense->Current Service................................................................ |
60 |
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Table 15: Typical Firewall Settings .............................................................................................................. |
|
60 |
Table 16: Firewall Rule Settings.................................................................................................................. |
|
61 |
Table 17: UCM6200 Firewall Dynamic Defense ......................................................................................... |
62 |
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Table 18: Fail2Ban Settings ........................................................................................................................ |
|
63 |
Table 19: HTTP Server Settings.................................................................................................................. |
|
72 |
Table 20: Email Settings.............................................................................................................................. |
|
72 |
Table 21: Time Auto Updating ..................................................................................................................... |
|
74 |
Table 22: Create New Office Time .............................................................................................................. |
|
76 |
Table 23: Create New Holiday .................................................................................................................... |
|
78 |
Table 24: Auto Provision Settings ............................................................................................................... |
|
89 |
Table 25: Global Policy Parameters->Localization ..................................................................................... |
92 |
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Table 26: Global Policy Parameters->Phone Settings................................................................................ |
93 |
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Table 27: Global Policy Parameters->Contact List ..................................................................................... |
94 |
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Table 28: Global Policy Parameters->Maintenance.................................................................................... |
96 |
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Table 29: Global Policy Parameters->Network Settings ............................................................................. |
97 |
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Table 30: Global Policy Parameters->Customization.................................................................................. |
98 |
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Table 31: Create New Template.................................................................................................................. |
|
99 |
Table 32: Create New Model Template ..................................................................................................... |
101 |
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Table 33: SIP Extension Configuration Parameters->Basic Settings ....................................................... |
119 |
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Table 34: SIP Extension Configuration Parameters->Media..................................................................... |
120 |
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Table 35: SIP Extension Configuration Parameters->Features ................................................................ |
121 |
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Table 36: SIP Extension Configuration Parameters->Specific Time ......................................................... |
124 |
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Table 37: IAX Extension Configuration Parameters->Basic Settings ....................................................... |
124 |
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Table 38: IAX Extension Configuration Parameters->Media .................................................................... |
125 |
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Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 8 of 320 |
Table 39: IAX Extension Configuration Parameters->Features ................................................................ |
126 |
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Table 40: IAX Extension Configuration Parameters->Specific Time ......................................................... |
128 |
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Table 41: FXS Extension Configuration Parameters->Basic Settings ...................................................... |
129 |
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Table 42: FXS Extension Configuration Parameters->Media ................................................................... |
130 |
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Table 43: FXS Extension Configuration Parameters->Features............................................................... |
131 |
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Table 44: FXS Extension Configuration Parameters->Specific Time........................................................ |
133 |
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Table 45: Batch Add SIP Extension Parameters....................................................................................... |
134 |
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Table 46: Batch Add IAX Extension Parameters....................................................................................... |
136 |
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Table 47: Analog Trunk Configuration Parameters ................................................................................... |
146 |
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Table 48: PSTN Detection for Analog Trunk ............................................................................................. |
151 |
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Table 49: Create New SIP Trunk............................................................................................................... |
|
153 |
Table 50: SIP Register Trunk Configuration Parameters .......................................................................... |
154 |
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Table 51: SIP Peer Trunk Configuration Parameters................................................................................ |
157 |
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Table 52: Create New IAX Trunk............................................................................................................... |
|
160 |
Table 53: IAX Register Trunk Configuration Parameters .......................................................................... |
160 |
|
Table 54: IAX Peer Trunk Configuration Parameters................................................................................ |
161 |
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Table 55: SLA Station Configuration Parameters...................................................................................... |
166 |
|
Table 56: Outbound Route Configuration Parameters.............................................................................. |
170 |
|
Table 57: Inbound Rule Configuration Parameters................................................................................... |
173 |
|
Table 58: Conference Bridge Configuration Parameters .......................................................................... |
180 |
|
Table 59: Conference Caller IVR Menu .................................................................................................... |
184 |
|
Table 60: Conference Schedule Parameters ............................................................................................ |
186 |
|
Table 61: IVR Configuration Parameters .................................................................................................. |
190 |
|
Table 62: Voicemail Settings ..................................................................................................................... |
|
198 |
Table 63: Voicemail IVR Menu .................................................................................................................. |
|
199 |
Table 64: Voicemail Email Settings ........................................................................................................... |
|
200 |
Table 65: Voicemail Group Settings .......................................................................................................... |
|
202 |
Table 66: Ring Group Parameters ............................................................................................................ |
|
204 |
Table 67: Paging/Intercom Group Configuration Parameters ................................................................... |
210 |
|
Table 68: Call Queue Configuration Parameters ...................................................................................... |
212 |
|
Table 69: FAX/T.38 Settings...................................................................................................................... |
|
222 |
Table 70: Follow Me Settings .................................................................................................................... |
|
233 |
Table 71: Follow Me Options..................................................................................................................... |
|
234 |
Table 72: DISA Settings ............................................................................................................................ |
|
238 |
Table 73: Callback Configuration Parameters........................................................................................... |
240 |
|
Table 74: Event List Settings..................................................................................................................... |
|
242 |
Table 75: UCM6200 Feature Codes ......................................................................................................... |
|
254 |
Table 76: Internal Options/General ........................................................................................................... |
|
262 |
Table 77: Internal Options/Jitter Buffer |
...................................................................................................... |
264 |
Table 78: Internal Options/RTP Settings................................................................................................... |
265 |
|
Table 79: Internal Options/Payload ........................................................................................................... |
|
265 |
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 9 of 320 |
Table 80: IAX Settings/General................................................................................................................. |
268 |
Table 81: IAX Settings/Registration .......................................................................................................... |
268 |
Table 82: IAX Settings/Static Defense ...................................................................................................... |
269 |
Table 83: SIP Settings/General ................................................................................................................. |
270 |
Table 84: SIP Settings/Misc ...................................................................................................................... |
270 |
Table 85: SIP Settings/Session Timer....................................................................................................... |
271 |
Table 86: SIP Settings/TCP and TLS ........................................................................................................ |
271 |
Table 87: SIP Settings/NAT....................................................................................................................... |
272 |
Table 88: SIP Settings/ToS........................................................................................................................ |
273 |
Table 89: Internal Options/Ports Config .................................................................................................... |
276 |
Table 90: Announcements Center Settings............................................................................................... |
279 |
Table 91: Group Settings........................................................................................................................... |
279 |
Table 92: Trunk Status............................................................................................................................... |
282 |
Table 93: Extension Status........................................................................................................................ |
284 |
Table 94: Agent Status .............................................................................................................................. |
285 |
Table 95: Interface Status Indicators......................................................................................................... |
286 |
Table 96: Parking Lot Status ..................................................................................................................... |
287 |
Table 97: System Status->General ........................................................................................................... |
288 |
Table 98: System Status->Network ........................................................................................................... |
289 |
Table 99: CDR Filter Criteria ..................................................................................................................... |
295 |
Table 100: CDR Statistics Filter Criteria.................................................................................................... |
300 |
Table 101: API Configuration Files............................................................................................................ |
301 |
Table 102: Network Upgrade Configuration.............................................................................................. |
305 |
Table 103: Data Sync Configuration ......................................................................................................... |
310 |
Table 104: Cleaner Configuration ............................................................................................................. |
312 |
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 10 of 320 |
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Table of Figures |
|
UCM6200 Series IP PBX User Manual |
|
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Figure 1: UCM6202 Front View................................................................................................................... |
|
25 |
Figure 2: UCM6202 Back View................................................................................................................... |
|
26 |
Figure 3: UCM6204 Front View................................................................................................................... |
|
26 |
Figure 4: UCM6204 Back View................................................................................................................... |
|
27 |
Figure 5: UCM6208 Front View................................................................................................................... |
|
28 |
Figure 6: UCM6208 Back View................................................................................................................... |
|
28 |
Figure 7: UCM6204 Web GUI Login Page.................................................................................................. |
33 |
|
Figure 8: UCM6200 Setup Wizard .............................................................................................................. |
|
35 |
Figure 9: UCM6200 Web GUI Language.................................................................................................... |
36 |
|
Figure 10: User Management Page Display ............................................................................................... |
38 |
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Figure 11: Create New User........................................................................................................................ |
|
40 |
Figure 12: User Management – New Users................................................................................................ |
40 |
|
Figure 13: Edit User Information by Super Admin ...................................................................................... |
41 |
|
Figure 14: User Portal Login ....................................................................................................................... |
|
41 |
Figure 15: User Portal Layout ..................................................................................................................... |
|
42 |
Figure 16: Multiple User Operation Error Prompt ....................................................................................... |
42 |
|
Figure 17: Operation Logs .......................................................................................................................... |
|
43 |
Figure 18: Operation Logs Filter ................................................................................................................. |
|
44 |
Figure 19 : Change Password .................................................................................................................... |
|
45 |
Figure 20: Change Binding Email ............................................................................................................... |
|
45 |
Figure 21: UCM6200 Network Interface Method: Route............................................................................. |
49 |
|
Figure 22: UCM6200 Network Interface Method: Switch............................................................................ |
50 |
|
Figure 23: UCM6200 Network Interface Method: Dual............................................................................... |
51 |
|
Figure 24: UCM6200 Using 802.1X as Client............................................................................................. |
51 |
|
Figure 25: UCM6200 Using 802.1X EAP-MD5........................................................................................... |
52 |
|
Figure 26: UCM6204 Static Route Sample ................................................................................................. |
54 |
|
Figure 27: UCM6204 Static Route Configuration........................................................................................ |
54 |
|
Figure 28: UCM6202/UCM6204 Port Forwarding Configuration ................................................................ |
56 |
|
Figure 29: GXP2160 Web Access Using UCM6202 Port Forwarding ........................................................ |
57 |
|
Figure 30: Register Domain Name on noip.com......................................................................................... |
58 |
|
Figure 31: UCM6200 DDNS Setting ........................................................................................................... |
|
58 |
Figure 32: Using Domain Name to Connect to UCM6200.......................................................................... |
59 |
|
Figure 33: Create New Firewall Rule .......................................................................................................... |
|
61 |
Figure 34: Configure Dynamic Defense...................................................................................................... |
63 |
|
Figure 35: LDAP Server Configurations...................................................................................................... |
65 |
|
Figure 36: Default LDAP Phonebook DN.................................................................................................... |
65 |
|
Figure 37: Default LDAP Phonebook Attributes.......................................................................................... |
66 |
|
Figure 38: LDAP Server->LDAP Phonebook .............................................................................................. |
66 |
|
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 11 of 320 |
Figure 39: Add LDAP Phonebook ............................................................................................................... |
|
67 |
Figure 40: Edit LDAP Phonebook ............................................................................................................... |
|
67 |
Figure 41: Import Phonebook ..................................................................................................................... |
|
68 |
Figure 42: Phonebook CSV File Format ..................................................................................................... |
68 |
|
Figure 43: LDAP Phonebook After Import................................................................................................... |
69 |
|
Figure 44: Export Selected LDAP Phonebook............................................................................................ |
69 |
|
Figure 45: LDAP Client Configurations ....................................................................................................... |
70 |
|
Figure 46: GXP2200 LDAP Phonebook Configuration ............................................................................... |
71 |
|
Figure 47: UCM6200 Email Settings........................................................................................................... |
|
73 |
Figure 48: Set Time Manually ..................................................................................................................... |
|
75 |
Figure 49: Create New Office Time............................................................................................................. |
|
76 |
Figure 50: Settings->Time Settings->Office Time ....................................................................................... |
77 |
|
Figure 51: Create New Holiday................................................................................................................... |
|
77 |
Figure 52: Settings->Time Settings->Holiday ............................................................................................. |
78 |
|
Figure 53: Settings->Recordings Storage................................................................................................... |
79 |
|
Figure 54: Recordings Storage Prompt Information ................................................................................... |
80 |
|
Figure 55: Recording Storage Category ..................................................................................................... |
80 |
|
Figure 56: Login Timeout Settings .............................................................................................................. |
|
81 |
Figure 57: Google Service Settings->OAuth2.0 Authentication.................................................................. |
82 |
|
Figure 58: Google Service->New Project ................................................................................................... |
83 |
|
Figure 59: Google Service->Create New Credential .................................................................................. |
83 |
|
Figure 60: Google Service->OAuth2.0 Login.............................................................................................. |
84 |
|
Figure 61: Zero Config Configuration Architecture for End Point Device ................................................... |
87 |
|
Figure 62: UCM6200 Zero Config............................................................................................................... |
|
88 |
Figure 63: Auto Provision Settings.............................................................................................................. |
|
89 |
Figure 64: Auto Discover............................................................................................................................. |
|
91 |
Figure 65: Discovered Devices ................................................................................................................... |
|
91 |
Figure 66: Global Policy Categories ........................................................................................................... |
|
92 |
Figure 67: Edit Global Template................................................................................................................ |
|
100 |
Figure 68: Edit Model Template ................................................................................................................ |
|
102 |
Figure 69: Template Management ............................................................................................................ |
|
103 |
Figure 70: Upload Model Template Manually............................................................................................ |
104 |
|
Figure 71: Create New Device.................................................................................................................. |
|
105 |
Figure 72: Manage Devices ...................................................................................................................... |
|
105 |
Figure 73: Edit Device............................................................................................................................... |
|
106 |
Figure 74: Edit Customize Device Settings............................................................................................... |
108 |
|
Figure 75: Add P Value in Customize Device Settings ............................................................................. |
109 |
|
Figure 76: Modify Selected Devices - Same Model.................................................................................. |
110 |
|
Figure 77: Modify Selected Devices - Different Models............................................................................ |
111 |
|
Figure 78: Device List in Zero Config........................................................................................................ |
|
112 |
Figure 79: Zero Config Sample - Global Policy......................................................................................... |
113 |
|
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 12 of 320 |
Figure 80: Zero Config Sample - Device Preview 1.................................................................................. |
114 |
|
Figure 81: Zero Config Sample - Device Preview 2.................................................................................. |
115 |
|
Figure 82: Zero Config Sample - Device Preview 3.................................................................................. |
116 |
|
Figure 83: Create New Device.................................................................................................................. |
|
118 |
Figure 84: Manage Extensions ................................................................................................................. |
|
139 |
Figure 85: Export Extensions.................................................................................................................... |
|
140 |
Figure 86: Import Extensions .................................................................................................................... |
|
140 |
Figure 87: Email To User - Prompt Information......................................................................................... |
141 |
|
Figure 88: Account Registration Information and QR Code...................................................................... |
142 |
|
Figure 89: LDAP Client Information and QR Code ................................................................................... |
142 |
|
Figure 90: Multiple Registrations per Extension ....................................................................................... |
143 |
|
Figure 91: Extension - Concurrent Registration........................................................................................ |
143 |
|
Figure 92: SMS Message Support............................................................................................................ |
|
144 |
Figure 93: UCM6200 FXO Tone Settings ................................................................................................. |
149 |
|
Figure 94: UCM6200 PSTN Detection |
...................................................................................................... |
150 |
Figure 95: UCM6200 PSTN Detection: Auto Detect ................................................................................. |
150 |
|
Figure 96: UCM6200 PSTN Detection: Semi-Auto Detect ....................................................................... |
151 |
|
Figure 97: DOD extension selection ......................................................................................................... |
|
163 |
Figure 98: Edit DOD.................................................................................................................................. |
|
164 |
Figure 99: SLA Station .............................................................................................................................. |
|
166 |
Figure 100: Enable SLA Mode for Analog Trunk....................................................................................... |
168 |
|
Figure 101: Analog Trunk with SLA Mode Enabled .................................................................................. |
168 |
|
Figure 102: SLA Example - SLA Station ................................................................................................... |
168 |
|
Figure 103: SLA Example - MPK Configuration........................................................................................ |
169 |
|
Figure 104: Inbound Route feature: Prepend ........................................................................................... |
175 |
|
Figure 105: Inbound Route - Multiple Mode.............................................................................................. |
176 |
|
Figure 106: Blacklist Configuration Parameters........................................................................................ |
177 |
|
Figure 107: Blacklist csv File .................................................................................................................... |
|
178 |
Figure 108: Conference Invitation From Web GUI.................................................................................... |
182 |
|
Figure 109: Conference Recording........................................................................................................... |
|
185 |
Figure 110: Conference Schedule............................................................................................................. |
|
189 |
Figure 111: Click on Prompt to Create IVR Prompt .................................................................................. |
192 |
|
Figure 112: Record New Custom Prompt ................................................................................................. |
193 |
|
Figure 113: Upload Custom Prompt.......................................................................................................... |
|
193 |
Figure 114: Language Settings for Voice Prompt ..................................................................................... |
194 |
|
Figure 115: Voice Prompt Package List .................................................................................................... |
195 |
|
Figure 116: New Voice Prompt Language Added ..................................................................................... |
195 |
|
Figure 117: Upload Single Voice Prompt for Entire Language Pack ........................................................ |
196 |
|
Figure 118: Voicemail Email Settings........................................................................................................ |
|
201 |
Figure 119: Voicemail Group..................................................................................................................... |
|
202 |
Figure 120: Ring Group............................................................................................................................. |
|
204 |
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 13 of 320 |
Figure 121: Ring Group Configuration |
...................................................................................................... |
206 |
Figure 122: Sync LDAP Server option |
...................................................................................................... |
207 |
Figure 123: Manually Sync LDAP Server ................................................................................................. |
207 |
|
Figure 124: Ring Group Remote Extension .............................................................................................. |
208 |
|
Figure 125: Paging/Intercom Group.......................................................................................................... |
|
210 |
Figure 126: Page/Intercom Group Settings .............................................................................................. |
211 |
|
Figure 127: Call Queue ............................................................................................................................. |
|
212 |
Figure 128: Agent Login Settings.............................................................................................................. |
|
215 |
Figure 129: Edit Extension Group............................................................................................................. |
|
216 |
Figure 130: Select Extension Group in Outbound Route.......................................................................... |
217 |
|
Figure 131: Edit Pickup Group.................................................................................................................. |
|
218 |
Figure 132: Edit Pickup Feature Code |
...................................................................................................... |
219 |
Figure 133: Music On Hold Default Class................................................................................................. |
220 |
|
Figure 134: Configure Analog Trunk without Fax Detection ..................................................................... |
224 |
|
Figure 135: Configure Extension for Fax Machine: FXS Extension ......................................................... |
224 |
|
Figure 136: Configure Extension for Fax Machine: Analog Settings ........................................................ |
225 |
|
Figure 137: Configure Inbound Rule for Fax............................................................................................. |
225 |
|
Figure 138: Create Fax Extension ............................................................................................................ |
|
226 |
Figure 139: Inbound Route to Fax Extension ........................................................................................... |
227 |
|
Figure 140: Create Follow Me................................................................................................................... |
|
232 |
Figure 141: Edit Follow Me ....................................................................................................................... |
|
232 |
Figure 142: Configure One-Key Dial......................................................................................................... |
|
236 |
Figure 143: One-Key Dial Destinations..................................................................................................... |
237 |
|
Figure 144: Create New DISA .................................................................................................................. |
|
238 |
Figure 145: Create New Event List ........................................................................................................... |
|
243 |
Figure 146: Create Dial By Name Group .................................................................................................. |
246 |
|
Figure 147: Dial By Name Group In IVR Key Pressing Events ................................................................ |
247 |
|
Figure 148: Dial By Name Group In Inbound Rule ................................................................................... |
248 |
|
Figure 149: Configure Extension First Name and Last Name .................................................................. |
249 |
|
Figure 150: Status->PBX Status->Active Calls - Ringing.......................................................................... |
250 |
|
Figure 151: Status->PBX Status->Active Calls – Call Established ........................................................... |
250 |
|
Figure 152: Configure to Monitor an Active Call ....................................................................................... |
251 |
|
Figure 153: Download Recording File from CDR Page ............................................................................ |
258 |
|
Figure 154: Download Recording File from Recording Files Page........................................................... |
259 |
|
Figure 155: FXS Ports Signaling Preference ............................................................................................ |
276 |
|
Figure 156: FXO Ports ACIM Settings |
...................................................................................................... |
276 |
Figure 157: Fax Sending in Web UI.......................................................................................................... |
|
278 |
Figure 158: Announcements Center ......................................................................................................... |
|
279 |
Figure 159: Announcements Center Group Configuration........................................................................ |
280 |
|
Figure 160: Announcements Center Code Configuration ......................................................................... |
281 |
|
Figure 161: Announcements Center Example .......................................................................................... |
281 |
|
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 14 of 320 |
Figure 162: Status->PBX Status ............................................................................................................... |
|
282 |
Figure 163: Trunk Status ........................................................................................................................... |
|
282 |
Figure 164: Extension Status .................................................................................................................... |
|
283 |
Figure 165: Queue Status ......................................................................................................................... |
|
285 |
Figure 166: Conference Room Status....................................................................................................... |
|
286 |
Figure 167: UCM6204 Interfaces Status................................................................................................... |
286 |
|
Figure 168: Parking Lot Status.................................................................................................................. |
|
287 |
Figure 169: System Status->Storage Usage............................................................................................. |
290 |
|
Figure 170: System Status->Resource Usage.......................................................................................... |
290 |
|
Figure 171: System Events->Alert Events Lists: Disk Usage ................................................................... |
291 |
|
Figure 172: System Events->Alert Events Lists: Memory Usage ............................................................. |
292 |
|
Figure 173: System Events->Alert Events Lists: System Reboot ............................................................. |
292 |
|
Figure 174: System Events->Alert Events Lists: System Crash ............................................................... |
292 |
|
Figure 175: System Events->Alert Log ..................................................................................................... |
293 |
|
Figure 176: Filter for Alert Log................................................................................................................... |
|
294 |
Figure 177: CDR Filter .............................................................................................................................. |
|
295 |
Figure 178: Call Report............................................................................................................................. |
|
296 |
Figure 179: Call Report Entry with Audio Recording File.......................................................................... |
296 |
|
Figure 180: Automatic Download Settings ................................................................................................ |
297 |
|
Figure 181: CDR Report ........................................................................................................................... |
|
297 |
Figure 182: Detailed CDR Information |
...................................................................................................... |
298 |
Figure 183: Downloaded CDR File Sample - Call To Shows "s" .............................................................. |
298 |
|
Figure 184: Downloaded CDR File Sample - Source Channel and Dest Channel 1................................ |
299 |
|
Figure 185: Downloaded CDR File Sample - Source Channel and Dest Channel 2................................ |
299 |
|
Figure 186: Downloaded CDR File Sample - Source Channel and Dest Channel 3................................ |
299 |
|
Figure 187: CDR Statistics ........................................................................................................................ |
|
300 |
Figure 188: CDR->Recording Files........................................................................................................... |
|
301 |
Figure 189: Network Upgrade................................................................................................................... |
|
304 |
Figure 190: Local Upgrade........................................................................................................................ |
|
305 |
Figure 191: Upgrading Firmware Files...................................................................................................... |
306 |
|
Figure 192: Reboot UCM6200 .................................................................................................................. |
|
306 |
Figure 193: Create New Backup............................................................................................................... |
|
308 |
Figure 194: Backup / Restore ................................................................................................................... |
|
309 |
Figure 195: Local Backup ......................................................................................................................... |
|
309 |
Figure 196: Data Sync .............................................................................................................................. |
|
310 |
Figure 197: Restore UCM6200 from Backup File..................................................................................... |
311 |
|
Figure 198: Cleaner .................................................................................................................................. |
|
312 |
Figure 199: Reset and Reboot.................................................................................................................. |
|
313 |
Figure 200: Ethernet Capture ................................................................................................................... |
|
315 |
Figure 201: PING ...................................................................................................................................... |
|
315 |
Figure 202: Traceroute.............................................................................................................................. |
|
316 |
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 15 of 320 |
Figure 203: Troubleshooting Analog Trunks ............................................................................................. |
317 |
Figure 204: Service Check........................................................................................................................ |
317 |
Figure 205: Network Status....................................................................................................................... |
318 |
Figure 206: SSH Access ........................................................................................................................... |
319 |
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 16 of 320 |
GNU GPL INFORMATION
UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 17 of 320 |
CHANGE LOG
This section documents significant changes from previous versions of the UCM6200 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.
FIRMWARE VERSION 1.0.0.1
This is the initial version.
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 18 of 320 |
WELCOME
Thank you for purchasing Grandstream UCM6200 series IP PBX appliance. The UCM6200 series IP PBX appliance is designed to bring enterprise-grade voice, video, data, and mobility features to small-to-medium businesses (SMBs) in an easy-to-manage fashion. This IP PBX series allows businesses to unify multiple communication technologies, such comprehensive voice, video calling, video conferencing, video surveillance, data tools and facility access management onto one common network that that can be managed and/or accessed remotely. The UCM6200 series supports a dual core 1GHz ARM CortexTM A9 and 400Mhz VINETICTM A8 processors, 1GB RAM and 4GB flash. The secure and reliable UCM6200 series delivers enterprise-grade features without any licensing fees, costs-per-feature or recurring fees.
--------------------------------------------------------------------------------------------------------------------------------------------
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the UCM6200 as it may cause damage to the products and void the manufacturer warranty.
--------------------------------------------------------------------------------------------------------------------------------------------
This document is subject to change without notice. The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 19 of 320 |
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 20 of 320 |
PRODUCT OVERVIEW
TECHNICAL SPECIFICATIONS
Table 1: Technical Specifications
|
Interfaces |
|
|
|
|
|
|
|
|
||
|
|
|
|
|
|
|
|
|
|
|
|
|
Analog Telephone FXS Ports |
|
2 ports (both with lifeline capability in case of power outage) |
||
|
|
|
|
|
|
|
|
|
|
|
UCM6202: 2 ports |
|
PSTN Line FXO Ports |
|
|
|
UCM6204: 4 ports |
|
|
|
|
|
UCM6208: 8 ports |
|
|
|
|
|
|
|
|
|
|
UCM6202/6204: Dual Gigabit RJ45 ports with integrated PoE Plus |
|
|
Network Interfaces |
|
|
|
(IEEE 802.3at-2009) |
|
|
|
UCM6208: Single Gigabit RJ45 port with integrated PoE Plus (IEEE |
||
|
|
|
|
||
|
|
|
|
|
802.3at-2009) |
|
|
|
|
||
|
NAT Router |
|
Yes, UCM6204/UCM6208 only |
||
|
|
|
|
||
|
Peripheral Ports |
|
USB, SD |
||
|
|
|
|
||
|
LED Indicators |
|
Power/Ready, Network, PSTN Line, USB, SD |
||
|
|
|
|
||
|
LCD Display |
|
128x32 graphic LCD with DOWN and OK button |
||
|
|
|
|
|
|
|
Reset Switch |
|
Yes |
|
|
|
|
|
|
|
|
|
Voice/Video Capabilities |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Voice-over-Packet |
|
|
LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier |
|
|
|
|
grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection |
||
|
Capabilities |
|
|
||
|
|
|
and auto-switch to G.711 |
||
|
|
|
|
||
|
|
|
|
|
|
|
Voice and Fax Codecs |
|
|
G.711 A-law/U-law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC |
|
|
|
|
(30ms only), GSM, AAL2-G.726-32, ADPCM; T.38 |
||
|
|
|
|
||
|
|
|
|
||
|
Video Codecs |
|
H.264, H.263, H.263+, VP8 |
||
|
|
|
|
||
|
QoS |
|
Layer 3 QoS, Layer 2 QoS |
||
|
|
|
|
|
|
Signaling and Control
DTMF Methods
Provisioning Protocol and
Plug-and-Play
Network Protocols
Disconnect Methods
In Audio, RFC2833, and SIP INFO
TFTP/HTTP/HTTPS, auto-discovery and auto-provisioning of Grandstream IP endpoints via ZeroConfig (DHCP Option 66/multicast SIP SUBSCRIBE/mDNS), eventlist between local and remote trunk
TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS
Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect, Busy Tone
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 21 of 320 |
Security
|
Media |
|
SRTP, TLS, HTTPS, SSH |
|||
|
|
|||||
|
|
|
|
|
|
|
|
Physical |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Universal Power Supply |
|
|
|
Output: 12VDC, 1.5A |
|
|
|
|
|
Input: 100-240VAC, 50-60Hz |
||
|
|
|
|
|||
|
|
|
|
|
|
|
|
Dimensions |
|
|
UCM6202/6204: 226mm (L) x 155mm (W) x 34.5mm (H) |
||
|
|
|
UCM6208: 440mm (L) x 185mm (W) x 44mm (H) |
|||
|
|
|
|
|||
|
|
|
|
|
|
|
|
Environmental |
|
|
Operating: 32 - 104oF / 0 - 40oC, 10-90% (non-condensing) |
||
|
|
|
|
Storage: 14 - 140oF / -10 - 60oC |
||
|
|
|
|
|||
|
|
|
|
|
|
|
|
Mounting |
|
|
UCM6202/6204: Wall mount and Desktop |
||
|
|
|
UCM6208: Rack mount and Desktop |
|||
|
|
|
|
|||
|
|
|
|
|
|
|
|
|
|
|
UCM6202: Unit weight 0.51kg, Package weight 0.94kg |
||
|
Weight |
|
|
|
UCM6204: Unit weight 0.51kg, Package weight 0.94kg |
|
|
|
|
|
UCM6208: Unit weight 2.23kg, Package weight 3.09kg |
||
|
|
|
|
|
|
|
|
Additional Features |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Multi-language Support
Caller ID
Polarity Reversal/ Wink
Call Center
Customizable Auto Attendant
Maximum Call Capacity
Conference Bridges
English/Simplified Chinese/Traditional Chinese/Spanish/French/ Portuguese/German/Russian/Italian/Polish/Czech for Web UI; Customizable IVR/voice prompts for English, Chinese, British English, German, Spanish, Greek, French, Italian, Dutch, Polish, Portuguese, Russian, Swedish, Turkish, Hebrew, Arabic;
Customizable language pack to support any other languages
Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT
Yes, with enable/disable option upon call establishment and termination
Multiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability busy level, in-queue announcement
Up to 5 layers of IVR (Interactive Voice Response)
UCM6202: Concurrent audio calls up to 50, concurrent WebRTC calls up to 25
UCM6204: Concurrent audio calls up to 75, concurrent WebRTC calls up to 35
UCM6208: Concurrent audio calls up to 100, concurrent WebRTC calls up to 50
Or up to 66% performance if calls are SRTP encrypted
UCM6202/6204: Up to 3 password-protected conference bridges allowing up to 25 simultaneous PSTN or IP participants
UCM6208: Up to 6 password-protected conference bridges allowing up to 32 simultaneous PSTN or IP participants
Firmware Version 1.0.0.1 |
UCM6200 Series IP PBX User Manual |
Page 22 of 320 |
|
Call Features |
|
|
Call park, call forward, call transfer, DND, ring/hunt group, |
|
|
|
||
|
|
|
paging/intercom and etc |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
FCC: Part 15 (CFR 47) Class B, Part 68 |
|
|
|
|
CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, |
|
Compliance |
|
|
EN60950-1, TBR21, RoHS |
|
|
|
A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS |
|
|
|
|
|
|
|
|
|
|
60950, AS/ACIF S002 and ITU-T K.21 (Basic Level) |
|
|
|
|
UL 60950 (power adapter) |
--------------------------------------------------------------------------------------------------------------------------------------------
Note:
UCM6200 FXS ports lifeline functionality:
The UCM6200 FXS interfaces are metallic through to the FXO interfaces. If there is power outage, FXS1 port will fail over to FXO 1 port, FXS 2 port will fail over to FXO 2 port. The user can still access the PSTN connected with the FXO interfaces from FXS interfaces.
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INSTALLATION
Before deploying and configuring the UCM6200 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6200 series.
EQUIPMENT PACKAGING
Table 2: UCM6202/UCM6204 Equipment Packaging
Main Case |
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Yes (1) |
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|
|||
|
|
|
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Power Adaptor |
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Yes (1) |
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|||
|
|
|
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Ethernet Cable |
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Yes (1) |
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|
|
|
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Quick Installation Guide |
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Yes (1) |
|
|
|
|
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GPL License |
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Yes (1) |
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|||
CONNECT YOUR UCM6200
CONNECT THE UCM6202
Figure 1: UCM6202 Front View
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Figure 2: UCM6202 Back View
To set up the UCM6202, follow the steps below:
1.Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6202.
2.Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub.
3.Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6202. Insert the main plug of the power adapter into a surge-protected power outlet.
4.Wait for the UCM6202 to boot up. The LCD in the front will show the device hardware information when the boot process is done.
5.Once the UCM6202 is successfully connected to network, the LED indicator for WAN in the front will be in solid green and the LCD shows up the IP address.
6.(Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports.
CONNECT THE UCM6204
Figure 3: UCM6204 Front View
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Figure 4: UCM6204 Back View
To set up the UCM6204, follow the steps below:
1.Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6204.
2.Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub.
3.Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6204. Insert the main plug of the power adapter into a surge-protected power outlet.
4.Wait for the UCM6204 to boot up. The LCD in the front will show the device hardware information when the boot process is done.
5.Once the UCM6204 is successfully connected to network, the LED indicator for WAN in the front will be in solid green and the LCD shows up the IP address.
6.(Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports.
CONNECT THE UCM6208
To set up the UCM6208, follow the steps below:
1.Connect one end of an RJ-45 Ethernet cable into the LAN port of the UCM6208.
2.Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub.
3.Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6208. Insert the main plug of the power adapter into a surge-protected power outlet.
4.Wait for the UCM6208 to boot up. The LCD in the front will show the device hardware information when the boot process is done.
5.Once the UCM6208 is successfully connected to network, the LED indicator for NETWORK in the front will be in solid green and the LCD shows up the IP address.
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6.(Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports.
Figure 5: UCM6208 Front View
Figure 6: UCM6208 Back View
SAFETY COMPLIANCES
The UCM6200 series IP PBX complies with FCC/CE and various safety standards. The UCM6200 power adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM6200 package only. The manufacturer’s warranty does not cover damages to the device caused by unsupported power adapters.
WARRANTY
If the UCM6200 series IP PBX was purchased from a reseller, please contact the company where the device was purchased for replacement, repair or refund. If the device was purchased directly from Grandstream, contact our Technical Support Team for a RMA (Return Materials Authorization) number before the product is returned. Grandstream reserves the right to remedy warranty policy without prior notification.
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Warning:
Use the power adapter provided with the UCM6200 series IP PBX. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty.
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