Grandstream Networks, Inc.
GXP-2020
6-line SIP Enterprise Phone
GXP-2020 User Manual |
www.grandstream.com |
Firmware Version 1.1.4.3 |
support@grandstream.com |
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TABLE OF CONTENTS |
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GXP-2020 USER MANUAL |
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WELCOME ................................................................................................................................................................. |
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INSTALLATION......................................................................................................................................................... |
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6 |
EQUIPMENT PACKAGING ............................................................................................................................................. |
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CONNECTING YOUR PHONE ........................................................................................................................................ |
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WALL-MOUNT ............................................................................................................................................................ |
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SAFETY COMPLIANCES................................................................................................................................................ |
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WARRANTY................................................................................................................................................................. |
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PRODUCT OVERVIEW............................................................................................................................................ |
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USING THE GXP-2020 SIP ENTERPRISE PHONE............................................................................................ |
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GETTING FAMILIAR WITH THE LCD .......................................................................................................................... |
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MAKING PHONE CALLS............................................................................................................................................. |
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Handset, Speakerphone and Headset Mode .......................................................................................................... |
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Multiple SIP Accounts and Lines .......................................................................................................................... |
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Completing Calls................................................................................................................................................... |
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Speed Dial ............................................................................................................................................................. |
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Making Calls using IP Addresses.......................................................................................................................... |
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Quick IP Call Mode............................................................................................................................................... |
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ANSWERING PHONE CALLS ....................................................................................................................................... |
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Receiving Calls...................................................................................................................................................... |
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Do Not Disturb...................................................................................................................................................... |
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PHONE FUNCTIONS DURING A PHONE CALL ............................................................................................................... |
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Call Waiting/ Call Hold ........................................................................................................................................ |
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Mute/delete............................................................................................................................................................ |
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Call Transfer ......................................................................................................................................................... |
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5-Way Conferencing.............................................................................................................................................. |
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Check Voice Messages (Message Waiting Indicator) ........................................................................................... |
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Asterisk Busy Lamp Field...................................................................................................................................... |
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CALL FEATURES........................................................................................................................................................ |
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CUSTOMIZED LCD SCREEN & XML ......................................................................................................................... |
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XML Phonebook.................................................................................................................................................... |
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Customizable Idle Screen and Soft-buttons........................................................................................................... |
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CONFIGURATION GUIDE ...................................................................................................................................... |
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CONFIGURATION WITH KEY PAD............................................................................................................................... |
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CONFIGURATION WITH WEB BROWSER..................................................................................................................... |
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Access the Web Configuration Menu .................................................................................................................... |
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Definitions ............................................................................................................................................................. |
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Individual Account Settings................................................................................................................................... |
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Saving the Configuration Changes........................................................................................................................ |
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Rebooting the Phone Remotely.............................................................................................................................. |
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30 |
SOFTWARE UPGRADE & CUSTOMIZATION.................................................................................................. |
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FIRMWARE UPGRADE THROUGH TFTP/HTTP .......................................................................................................... |
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Key Pad Menu ....................................................................................................................................................... |
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31 |
Web Configuration Interface................................................................................................................................. |
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No Local TFTP Server .......................................................................................................................................... |
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31 |
CONFIGURATION FILE DOWNLOAD ........................................................................................................................... |
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32 |
Managing Firmware and Configuration File Download ...................................................................................... |
32 |
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RESTORE FACTORY DEFAULT SETTING....................................................................................................... |
33 |
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Grandstream Networks, Inc. |
GXP–2020 Users Manual |
Page 2 of 33 |
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Firmware 1.1.4.3 |
Last Updated: 05/2007 |
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TABLE OF FIGURES |
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GXP-2020 USER MANUAL |
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Figure 1: Connectors on the bottom of the GXP-2020 ................................................................... |
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Figure 2: Attach the wall-mount spacers to the GXP-2020............................................................. |
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Figure 3: Location of the fixed hangers on GXP-2020.................................................................... |
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Figure 4: Placing tab for mounting phone to wall............................................................................ |
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Figure 5: LCD in IDLE (on-hook) and ACTIVE (off-hook) mode................................................... |
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Figure 6: Getting Familiar with Key Pad ....................................................................................... |
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Figure 7: Keypad GUI Call Flow ................................................................................................... |
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TABLE OF TABLES |
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GXP-2020 USER MANUAL |
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Table 1: Definitions of the GXP-2020 Connectors.......................................................................... |
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Table 2: GXP-2020 Key Features in a Glance................................................................................ |
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Table 3: GXP-2020 Hardware Specifications ................................................................................. |
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Table 4: GXP-2020 Technical Specifications................................................................................ |
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Table 5: LCD Button Definitions.................................................................................................... |
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Table 6: LCD Icon Definitions ....................................................................................................... |
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Table 7: GXP-2020 Button Definitions .......................................................................................... |
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Table 8: GXP-2020 Call Features................................................................................................. |
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Table 9: Key Pad Configuration Menu .......................................................................................... |
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Table 10: Device Configuration - Status Definitions ..................................................................... |
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Table 11: Device Configuration – Basic Settings Definitions........................................................ |
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Table 12: Advanced User Configuration Page Definitions............................................................ |
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Table 13: SIP Account Configuration Page Definitions ................................................................ |
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GUI INTERFACE EXAMPLES |
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GXP-2020 USER MANUAL |
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(http://www.grandstream.com/user_manuals/GUI/GUI_GXP-2020.rar) |
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1. |
SCREENSHOT OF CONFIGURATION LOGIN PAGE |
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2. |
SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE |
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3. |
SCREENSHOT OF STATUS CONFIGURATION PAGE |
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4. |
STATUS CONFIGURATION PAGE DEFINITIONS |
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5. |
SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE |
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6. |
SCREENSHOT OF SIP ACCOUNT CONFIGURATION |
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7. |
SCREENSHOT OF SAVED CONFIGURATION CHANGES |
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8. |
SCREENSHOT OF REBOOT PAGE |
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Grandstream Networks, Inc. |
GXP–2020 Users Manual |
Page 3 of 33 |
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Firmware 1.1.4.3 |
Last Updated: 05/2007 |
Welcome
Your Grandstream GXP-2020 features a new sophisticated design and is very easy to use. The GXP2020 combines advanced feature functionality with the latest technology to offer excellent audio quality, ease of use, expandability, and broad interoperability with 3rd party SIP platforms. It is ideal for the enterprise customer.
This 6 line enterprise SIP phone offers more advanced functionality than the GXP2000. It features a larger graphical LCD display, four (4) XML programmable soft-keys, seven (7) programmable hard keys, 5-way conferencing and three (3) adjustable positioning angles. The GXP-2020 also offers dual 10/100Mbps auto-sensing Ethernet ports with integrated P-o-E, secure central configuration with AES encryption, and support for a broad range of voice codecs.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning: Please do not use a different power adaptor with the GXP-2020 as it may cause damage to the products and void the manufacturer warranty.
•This document is contains links to Grandstream GUI Interfaces. Please download these examples http://www.grandstream.com/user_manuals/GUI/GUI_GXP-2020.rar for your reference.
•This document is subject to change without notice. The latest electronic version of this user manual is available for download @: http://www.grandstream.com/user_manuals/GXP2020_User_Manual.pdf
Grandstream Networks, Inc. |
GXP–2020 Users Manual |
Page 4 of 33 |
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Firmware 1.1.4.3 |
Last Updated: 05/2007 |
•Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
Grandstream Networks, Inc. |
GXP–2020 Users Manual |
Page 5 of 33 |
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Firmware 1.1.4.3 |
Last Updated: 05/2007 |
Installation
EQUIPMENT PACKAGING
The GXP-2020 phone package contains:
1)One GXP-2020 Main Case
2)One Handset
3)One Phone Cord
4)One Universal Power Adaptor
5)One Ethernet Cable
6)One High Phone Stand
7)One Low Phone Stand
8)Two Wall Mount Spacers
CONNECTING YOUR PHONE
The connectors of the GXP-2020 are located on the bottom of the device.
Figure 1: Connectors on the bottom of the GXP-2020
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GXP Ext |
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Headset and |
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Connection |
WAN/LAN RJ-45 |
Power |
handsetJet |
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10/100Mbps ports |
Jack |
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Table 1: Definitions of the GXP-2020 Connectors |
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GXP |
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Connects the GXP Ext directly to the GXP using connection cable. Draws power |
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Ext Connection |
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from PoE if provided by network. |
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WAN/LAN |
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10/100Mbps RJ-45 ports for WAN (PC) and LAN connections (switched or routed) |
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Support PoE (802.3af). Draws power from either spare line or signal line |
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Power Jack |
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5V DC power port; UL Certified |
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Headset Jack |
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Two headset jacks: RJ11/2.5mm |
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Grandstream Networks, Inc. |
GXP–2020 Users Manual |
Page 6 of 33 |
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Firmware 1.1.4.3 |
Last Updated: 05/2007 |
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WALL-MOUNT
GXP-2020 can be wall mounted. For proper wall mounting please place the two wall-mount spacers into the proper holes on the bottom of the GXP-2020 as show below:
Figure 2: Attach the wall-mount spacers to the GXP-2020
To position the phone on the wall, place two fixed hangers on the wall, hang the back of the phone on the fixed hangers.
Figure 3: Location of the fixed hangers on GXP-2020
Fixed hangers
To use the handset, pull out the tab (extension downward) from the handset cradle, rotate the tab and plug it back into the slot with the extension up to hold the handset.
Grandstream Networks, Inc. |
GXP–2020 Users Manual |
Page 7 of 33 |
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Firmware 1.1.4.3 |
Last Updated: 05/2007 |
Figure 4: Placing tab for mounting phone to wall
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Tab with
Handset extension
Rest
Tab with extension up
Tab
SAFETY COMPLIANCES
The GXP-2020 phone complies with FCC/CE and various safety standards. The GXP-2020 power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.
WARRANTY
If you purchased your GXP from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product. Grandstream reserves the right to remedy warranty policy without prior notification.
Grandstream Networks, Inc. |
GXP–2020 Users Manual |
Page 8 of 33 |
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Firmware 1.1.4.3 |
Last Updated: 05/2007 |
Product Overview
GXP-2020 features 6 lines, each with an individual SIP account and offers a large graphical LCD display, four (4) XML programmable soft keys, and seven
(7) programmable hard keys. It offers intuitive user interfaces, 5-way conferencing, 2 headset jacks, and three (3) adjustable positioning angles. Like the GXP2000, the GXP-2020 also offers dual 10/100Mbps auto-sensing Ethernet ports with integrated P-o-E, secure central configuration with AES Encryption, superior audio quality (using G.722 wide-band codec) and excellent manageability. The GXP series is fully compatible and interoperable with most SIP end-user devices, IPPBX and Softswitches.
Table 2: GXP-2020 Key Features in a Glance
Features |
Benefits |
Open Standards Compatible |
SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A |
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record and SRV), DHCP (both client and server), PPPoE, TFTP, NTP, Telnet, |
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and TLS. |
Superb Audio Quality |
Advanced Digital Signal Processing (DSP), Silence suppression, VAD, CNG, |
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AGC. |
Network Interfaces |
Dual 10/100mbps Ethernet ports; 2 USB (2.0) host ports, headset jack (RJ11 |
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and 2.5mm jack). |
Feature Rich |
Traditional voice features including caller ID, call waiting, hold, transfer, |
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forward, block, autodial, off-hook dial, and click to dial. |
Advanced Features |
Multi-line support with dual-color LED, multi-party conferencing, line extension |
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interface, large back-lit graphic LCD, 5 navigation keys, eleven (11) dedicated |
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buttons for hold, send, speakerphone, headset, transfer, conference (for up to |
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4 parties), mute, message, Do-not-disturb, phone book, intercom/paging. |
Advanced Functionality |
Custom down-loadable ring-tones, SRTP, SIP over TLS (pending), multi- |
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language support and XML enabled, 3 adjustable positioning angles, wall |
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mountable, AES encryption. |
Table 3: GXP-2020 Hardware Specifications
LAN Interface (Ethernet ports) |
Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port |
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with auto detection |
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Graphic LCD Display |
320 X 160 pixels |
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Expansion Module Support |
Yes (pending) |
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Headset Jack |
2.5mm headset port and RJ11 jack |
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LED |
13 LED with different light pattern in dual color (g/r) |
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Power over Ethernet |
Built-in auto-sensing: Cisco and IEEE |
802.3af standard: phone |
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draws power from both spare lines or signal lines from Ethernet |
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Universal Switching |
Input: 100-240VAC 50-60 Hz |
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Power Adaptor |
Output: +5VDC, 1200mA, UL certified |
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Dimension |
251mm(l) x 202mm(w) x 77mm(h) |
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Weight |
1.66kg (3.64lbs) |
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Temperature |
32 –104° F/ 0 – 40°C |
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Humidity |
10% – 90% (non-condensing) |
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Compliance |
FCC / CE / C-Tick |
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Grandstream Networks, Inc. |
GXP–2020 Users Manual |
Page 9 of 33 |
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Firmware 1.1.4.3 |
Last Updated: 05/2007 |
Table 4: GXP-2020 Technical Specifications
Lines |
6 direct lines with independent SIP accounts, 7 programmable speed dial keys |
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4 XML programmable soft-keys |
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Protocol |
Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, |
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Support |
ARP/RARP, ICMP, DNS, DHCP, NTP/SNTP, TFTP, SIMPLE/PRESENCE protocols |
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Support multiple SIP accounts and up to 11 media channels concurrently |
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Support SIP PUBLISH method (RFC 3903), SIP Presence package (RFC 3856, |
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3863) for use of 7 MFKs, SIP Dialog package (RFC 4235) |
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Support for SIP MESSAGE method (RFC 3428) |
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Stores up to 100 incoming IM messages (drops IM message 101 plus) |
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Display |
Back-lit 320 X 160 pixels graphic LCD |
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Feature Keys |
11 dedicated keys: hold, send, speakerphone, headset, transfer, conference (up to |
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5 parties), mute, message, Do-Not-Disturb (DND), phone book, intercom/paging, 5 |
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display/menu navigation keys, dual color (g/r) LEDs |
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Device |
NAT-friendly remote software upgrade (via TFTP/HTTP) for deployed devices |
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Management |
including behind firewall/NAT |
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Auto/manual provisioning system, GUI Interface |
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Support Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS) |
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Expansion interface, Address Book |
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Audio Features |
Full-duplex hands-free speakerphone, headset enabled |
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Advanced Digital Signal Processing (DSP) |
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Dynamic negotiation of codec and voice payload length |
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Support for G.723,1 (5.3/6.3K), G.729A/B, G.711 A/µ-law, G.726-32, G.722 (wide- |
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band), GSM and iLBC codecs |
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In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO) |
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Silence Suppression, VAD (voice activity detection), CNG (comfort noise |
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generation), ANG (automatic gain control) |
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Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC) for |
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speakerphone mode, Support side tone |
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Adaptive jitter buffer control (patent-pending) and packet delay & loss concealment |
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Telephony |
Intuitive graphic user interface (GUI), downloadable phone book (XML, LDAP), |
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Features |
support for anonymous call using privacy header, MLS (multi language support) |
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Voice mail indicator, downloadable custom ring-tones, call hold, call transfer |
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(attended/blind), call forward, call waiting, caller ID, mute, redial, call log, caller ID |
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display or block, Do-Not-Disturb (DND) and volume control |
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Multi-party conferencing (up to 5), dial plans, off-hook auto dial, auto answer, early |
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dial and speed dial |
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Network and |
Via keypad/LCD, Web browser, or secure (AES encrypted) central configuration file, |
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Provisioning |
manual or dynamic host configuration protocol (DHCP) network setup |
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Support NAT traversal using IETF STUN and Symmetric RTP |
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Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS |
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Firmware |
Support firmware upgrade via TFTP or HTTP, |
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Upgrades |
Support for Authenticating configuration file before accepting changes |
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User specific URL for configuration file and firmware files |
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Advanced |
Message waiting indication, support DNS SRV Look up and SIP Server Fail Over, |
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Server Features |
Support customizable idle screen via downloading XML by HTTP/TFTP |
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Security |
DIGEST authentication and encryption using MD5 and MD5-sess, SRTP, SIP over |
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TLS (pending) |
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Grandstream Networks, Inc. |
GXP–2020 Users Manual |
Page 10 of 33 |
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Firmware 1.1.4.3 |
Last Updated: 05/2007 |
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