GoPro HEROPLUS User Manual

USER MANUAL

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/ Table of Contents

/ Table of Contents

The Ba sics

Getting Started

Camera Display

Camera Modes

Navigating Settings Menus

Camera Men us + Icons

Capturing Video

Capturing Photos

Capturing Burst Photos

Capturing Time Lapse P hotos

Conn ecting to the GoPro App

Transferring Files to a Computer

Playing Ba ck Video an d Photos

Settings

Setup Mode

Important Messages

Camera Housing

Using the Mounts

4 5

6

8

15

16

17

18

20

22

23

24

25

26

27

29

35

41

43

45

Battery

Troubleshooting

Customer Support

Regulatory Information

48

50

52

52

/ The Basic s

/ The Basic s

1. Shutter/Select Button

2. Camera Status Screen

3. Settings/Tag Button

6 7

4. Power/Mode Button

5. Wireless Status Light (blue)

6. Camera Status Light (red)

7. Micro-USB Port

8. microSD Card Slot
(microSD card not included)

/ Getting Started/ Getting Started

Slim housing remove camera

Slim housing insert camera

Slim housing closed Swapping housing doors

Quick Release Buckle + Thumb Screw + Slim housing = Complete Unit

CHARGING THE BATTERY

The integra ted batter y comes par tially cha rged. No damage oc curs to
the HER O+ camera or batte ry if used before being fully ch arged.

1. Unlatch and o pen the bac kdoor.

Note: The came ra cannot be rem oved from the hou sing.

2. Charge the b attery using the included USB cab le.

Note: The bat tery canno t be removed from t he camera. When ch arging the cam era with a
computer, be sure t hat the compute r is connecte d to a power source. I f the camera statu s
lights do n ot turn on to ind icate that the ba ttery is cha rging, use a differ ent USB port.

8 9

WARNING: Using a wall cha rger othe r than a GoP ro Wall Char ger
can dama ge the GoP ro camer a batter y and could result in fir e or
leakag e. Only use ch argers ma rked: Output 5V 1A . If you do not
know the vo ltage an d current of y our charg er, use the incl uded
USB cabl e to charge t he camer a from your c omputer.

For fastest c harging, make sure t he camera i s powered off aer
connecting it to a comput er or USB charging ad apter. When the
came ra is powered o ff, the ca mera statu s light turn s on during
charging and turns off when charging is complete.

For more batte ry information, see Battery (page 48).

WARNING: Us e cautio n when usin g your GoPr o as part o f your
active l ifest yle. Alway s be aware of yo ur surro undings t o avoid
injury t o yoursel f and other s.

Abide by a ll local l aws when us ing your Go Pro and rel ated
mounts a nd access ories, i ncludin g all priv acy laws , which may
restri ct record ing in cer tain area s.

/ Getting Started

INSERTING + REMOVING MICROSD CARDS

Insert a mic roSD card with the l abel faci ng the back of t he camera .
To remove the card , push it in until it springs out.

POWERING ON + OFF

To Power On:

Press the Power/Mode button onc e. The camer a status lig hts
flash t hree times a nd the sound i ndicator e mits three b eeps. Whe n

Use brand na me memory c ards that meet the se requirements:

• microSD, microSDHC

• Capacit y up to 64GB

• Minim um of Class 10 or UHS -I rating

For a lis t of the recommend ed microSD cards , visit gopro.com/support.

NOTICE: Use care when ha ndling mem ory card s. Avoid liquid s, dust,
and de bris. As a preca ution, powe r off the camer a before inserting
or removing the car d. Check ma nufactu rer guideli nes regarding use
in acceptable temperature ranges.

10 11

™

, or microSDXC™ (sold separately)

the ca mera statu s screen display s informati on, your cam era is on.

To Power Off:

Press and hold the Power/Mode but ton for two se conds. The
came ra status lights fl ash severa l times and th e sound indicato r
emits seven beeps.

/ Getting Started

/ Getting Started / Getting Started

CAMERA BACKDOORS

Your HERO+ c amera comes with t wo types of backdoors.

The Standa rd Backdoor makes t he housing
water proof to 131’ (40m). Us e this door to pr otect
the ca mera from wa ter, dirt, san d and other
environmental hazards. This backdoor reduces
wind noise at s peeds grea ter than 100mph .

The Ske leton Backd oor is not waterproof. This
backdoor provides enhanced cooling and allows

PRO TIP: If QuikCa pture is enab led, you ca n quickly tu rn your c amera
on and immediately begin c apturing video or Time Lapse p hotos just
by pres sing the Shutter/Select button . Press for video, p ress and
hold for Time Lapse photos. For det ails, see QuikCapture (page 38).

For ins tructio ns on changing ba ckdoors, see Camera Housing (page

43).

12 13

more di rect access to the micro phone. Use this
backdoor only when san d, excessiv e dirt/dust ,
and water damage ar e not a risk. Th is backdoo r
is also reco mmended for use in side vehic les.

/ Getting Started

/ Camera Display

CAMERA SOFTWARE UPDATES

To get the latest features and be st perfor mance from your HERO+
came ra, make sure you are using th e most curre nt camera so ware.
You can update your cam era soware via th e GoPro App or GoPro
Studio sow are. For more inform ation, visit gopro.com/getstarted.

CAMER A DEFAULT SET TINGS

The HER O+ camera power s up with the fo llowing def ault setti ngs:

Video 108 0p30

Photo 8MP

Burst 10 photos i n 2 seconds ( 5 fps)

Time Lapse 0.5 second intervals

QuikCapture Off

Wireless Off

PRO TIP: To open th e settings m enu for the current mode, press the
Settings/Tag button . To chang e general c amera s ettin gs that a pply to
all modes, navigate to Setup mode.

14 15

The camera status screen displays the fo llowing information about
modes and settings:

1. Camera Mode/FOV
(field of view)

2. Resolution/fps (frames per
second) /Megapixels

3. Number of Items Ca ptured

4. Remaining Time/Photos on
microSD Card

Note: The ico ns that appear o n the camera stat us screen var y by mode.

5. Spot Meter
(when feature is ena bled)

6. Time Lapse Interval/Burst
Rate (not shown)

7. Wireless (when on)

8. Battery Life

/ Camera Modes / Navigating Settings Menus

HERO+ features several ca mera modes. Press the
button repeatedly to cycle through the modes

These modes appear:

Video Record video

Photo Capture a single ph oto

Burst Capture 10 phot os in 2 second s (5 fps)

Time Lapse

Setup Adjust general camera settings

PRO TIP: To chang e settings for the current mode, press the
Settings/Tag button. To change gener al camera settings that apply
to all modes, navigate to Setup mode.

16 17

Capt ure a series of p hotos at spec ified
intervals

Power/Mode

.

Each camera mod e has its own settings menu.

To Navigate S ettings Menus:

1. Verif y that the cam era is in the desired came ra mode. If the icon
for that mode d oes not appear on th e camera status screen, pres s

Power/Mode button

the

2. Press the Settings/Tag button to ope n the settin gs menu for that
mode.

3. Use the Power/Mode button to cy cle through t he setting s.

4. Press the Shutter/Select button to cyc le through th e options
withi n a setting. To select a n option, leave the option hi ghlighted
when you move to a nother set ting.

5. To g o back to the pr evious screen or ex it the settings menu, pre ss
the Settings/Tag button.

repeatedly until it appears.

/ Camera Menus + Icons / Camera Menus + Icons

Beeps

Burst Photos

Date/Time

Delete

Frame s Per Second

18 19

Interval

LEDs

Looping

Orientation

Photo

QuikCapture

Setup Mode

Spot Meter

Time Lapse

Video

Video Format

Video Resolution

Wireless

/ Capturing Video

CAPTURING VIDEO

1. Press the Power/Mode button repeated ly until you get to Video
] mode.

[

2. Press the Shutter/Select button. The c amera bee ps once and th e

came ra status lights fl ash while th e camera is re cording.

3. To s top captur ing, press t he Shutter/Select button. The ca mera

status lights fla sh three times and the camera beeps
three times.

If the memor y card is ful l or the battery is out of power, your camera
autom atically stops re cording. Your v ideo is save d before the camera
pow ers off.

PRO TIP: When QuikCapture is en abled, you c an turn the c amera
on and i mmediately begin captu ring video just by p ressing th e
Shutter/Select but ton. For deta ils, see QuikCapture (page 38).

20 21

HILIGHT TAGGING

You can mark spe cific moments in your video as th ey happen wi th
HiLight Tags. HiLight Tags make it easy to find th e best highl ights
to share.

You can ad d tags with yo ur camera, the GoP ro App, or the S mart
Remote (sold separately).

To Add a HiLight Tag with Your Camera:
While recording video, p ress the Settings/Tag button.

Tags are visible i n the timelin e during playba ck in the GoPro App or
GoPro St udio soware.

PRO TIP: In the GoPro A pp, tap the screen during playback to dis play
the HiLight Tags in t he timeline.

/ Capturing Video

/ Capturing Photos

/ Capturing Burst Photos

In Photo mode, you can capture photos at a res olution of 8MP w ith
Ultra W ide FOV.

CAPT URING A SINGLE PHOTO

1. Press the Power/Mode button repeated ly until you get to Photo

] mode.

[

2. Press the Shutter/Select button. The c amera bee ps two times ,

the ca mera statu s lights flash and t he counter on t he camera
status screen increases by one.

22 23

Burst mode is perf ect for capturing the d efinitive moment in f ast­action spo rts. In this mode, you ca n capture 10 photo s in 2 seconds
(5 fps). T he resolution for these photos is 8MP with Ultra Wi de FOV.

CAPT URING BURST PHOTOS

1. Press the Power/Mode button repeated ly until you get to Burst
] mode.

[

2. Press the Shutter/Select button. The c amera status lig hts flash

and th e camera be eps multiple t imes.

/ Capturing Time Lapse Photos / Connecting to the GoPro App

Time Lapse mode captures a series of photo s at set intervals. You can
use Time Lapse to capture photos of any a ctivity, so you ca n choose
the be st ones later. You can also stitc h the photos togethe r in editing to
create a Time Lapse video. The resolution for t hese photos i s 8MP with
Ultra W ide FOV.

CAPT URING TIME LAPSE PHOTOS

1. Press the Power/Mode button repeated ly until you get to Time
Lapse [

] mode.

2. Press the Shutter/Select button. The c amera initiates co untdown
and th e camera st atus lights flash each ti me a photo is captured.

3. To s top captur ing, press t he Shutter/Select button. The ca mera
status lights fla sh three times and the camera beeps three ti mes.

PRO TIP: When QuikCapture is en abled, you c an turn the c amera on
and im mediately begin captur ing Time La pse photos jus t by pressing

The fr ee GoPro App lets you control your c amera remotely using
a smar tphone or tablet . Features in clude full camera cont rol, live
previ ew, playback and s haring of content, creation of short highlight
clips, and camera soware updates.

TO CONNECT YOUR CAMERA TO THE GOPRO APP:

1. Download the GoPro A pp to your smar tphone or tablet from t he

®

App Sto re or Google Pl ay.

Apple

2. Open the app.

3. Follow the ap p’s on-sc reen instructions to conn ect your ca mera.

Note: If need ed, the defau lt password fo r your camera is go prohero.

For com plete pairin g instruc tions, visit gopro.com/support.

PRO TIP: To quickly turn wireless on or off, pres s and hold the
Settings/Tag button.

and ho lding the Shutter/Select button for two seconds. For details ,
see QuikCapture (page 38).

24 25

/ Transferring Files to a Computer / Playing Back Video and Photos

To play bac k your videos and vi ew photos on a compute r, fi rst trans fer
these files from your c amera to a com puter. Transferring frees up
space on your microSD card for new content. You can also trans fer
files to a co mputer usin g a card reader (sold separately).

TO TRANSFER YOUR FILES TO A COMPUTER:

1. Download an d install f ree GoPro Studio so ware from
gopro.com/getstarted. The HERO+ cam era was desi gned to
work with GoP ro Studio to hel p you easily tr ansfer you r files.

2. Connect the ca mera to your co mputer usin g the includ ed
USB cable.

3. Press the

4. Follow the on-screen instructions.

PRO TIP: Longer vid eo files are written to your memor y card in
seg ments. When viewing this c ontent on a com puter, you might
see se parate files for each segment. Us e GoPro Studio sow are to
combine the files into a longer video, if ne eded.

26 27

Power/Mode

GoPro St udio Impor ter automat ically ope ns.

button to power on the came ra.

You can play bac k your content o n your computer or sma rtphone/
tablet (using the free GoPr o App). You can als o play back content b y
insertin g the microSD card d irectly into a device, such as a compute r
or compatible TV.

PLAYING BACK VIDEOS A ND PHOTOS ON A COMPUTER

To play bac k your video a nd photos on a co mputer, first transf er these
files to yo ur computer. For best results, visit gopro.com/getstarted to
down load free GoPro Studio so ware.

To Play Back Files on a Computer:

1. Transfer your files to a com puter. For details, see Transferring Files

to a Computer ( page 26).

2. Use the controls in G oPro Studio to p lay back your files.

/ Playing Back Video and Photos

/ Settings

PLAYING BACK VIDEOS AND PHOTOS ON YOUR TV

Play back on your TV/HDTV requir es a USB card rea der and
compatible TV.

Note: Some TVs do n ot support USB ca rd readers.

To Play Back Content on a TV:

1. Inser t the microSD card into a USB c ard reader (sold separ ately).

2. Connect the ca rd reader to yo ur TV.

3. Use the controls on the T V to play back your files.

PLAYING BACK CONTENT ON A SMARTPHONE/TABLET

1. Connect your camera to t he GoPro App. For det ails, see

Connec ting to the GoPro App (page 25).

2. Use the controls on the ap p to play back your footage on your
smartphone/tablet.

VIDEO SETTINGS

For ins tructio ns on changing set tings, see Navigating Settings Menus
(p age 17).

Resolution, F PS, and FOV

HERO+ i ncludes th e video reso lutions lis ted below. All resolutions
include Auto Low Light at the 6 0/50 fps setti ng. Auto Low Lig ht
automatically optimizes fps according to lighting conditions.
FPS refers to f rames per se cond. FOV refers to field of view.

Video
Resolution

108 0p

720p SuperView

FPS
(NTSC/
PAL)

60/50
30/25

™

60/50 Ultra W ide 1280x720, 16:9

FOV (Field
of View)

Screen Resolution

Ultra W ide 192 0x1080 , 16:9

720p 60/50 Ultra W ide 1280x720, 16:9

PRO TIP: To open th e settings m enu for the current mode, p ress the
Settings/Tag button. To change general camera set tings that apply
to all modes, navigate to Setup mode.

28 29

/ Settings / Settings

Video Resolution Best Use

108 0p60

108 0p30

Great fo r capturin g fast action at th e
highest resolution.

Good for capturing content in low- light
conditions.

SuperView delivers th e world’s most

720p SuperView

immersive field of view. Great for point-of-view
shots or whe n you want to capture more
vert ical content, suc h as the sky or l and.

720p60

Great fo r capturin g fast action and when f ull
HD is not ne eded.

SPOT METER

Spot Meter is good for filming in to a setting where th e lighting is
differ ent from where you are, such a s filming the o utdoors from within
a car or filming a s haded environm ent while standi ng in the sun. S pot
Meter automatically set s the exposu re based on a si ngle spot in the
middle of the i mage, rathe r than on the entire frame. W hen Spot Meter
is turned on , [

] ap pears o n the camera display. The options for

this settin g are Off (default) and On.

Note: Chang es that you make to th e Spot Meter set ting in Video mode a pply only to vide o capture.
To adjust this se tting for ano ther mode (Photo, Burst, or Time Lapse), adju st the setting w ithin
that mode.

PRO TIP: Easily create epic GoP ro-style v ideos usin g free
GoPro St udio soware. Lea rn more and d ownload th is soware
at gopro.com/getstarted.

30 31

/ Settings

/ Settings

INTE RVA L

In Video mode, t his setting applies only to Looping. Loopin g lets you

PHOTO SETTINGS

For ins tructio ns on changing set tings, see Navigating Settings Menus

(p age 17).
continuously rec ord and save o nly the best m oments, w hich helps
to cons erve space on your micro SD card. Availabl e interval s for
loopi ng are 5, 20, 60, an d 120 minute s. For example, if you selec t a
5-min ute interv al, only the p revious 5 min utes are save d when you
stop recording.

You can al so select M ax as the interval for Loo ping. With this option,

INTE RVA L

This s etting ap plies only to Time Lapse mod e. Interva l determin es the

amount of time that pa sses betw een each ca ptured photo. Availa ble

inter vals for Time Lapse ra nge from 0.5 se cond (defau lt) to 60

seconds.
the ca mera recor ds until the memor y card is ful l, then over writes th e
oldest content to continue recording. The d efault option for Looping
is Off.

Note: To use Loopin g, be sure that you r microSD card has s ufficient space to cr eate the loop se gment
based on th e interval th at you select. I f the microSD card b ecomes full, Lo oping does not o verwrite
the content.

PRO TIP: Looping video files are writte n to your memor y card in
seg ments. When viewing this c ontent on a com puter, you might

Interval Examples

0.5-2 seconds Surfing, biking , or other sports

2 seconds Busy s treet corner

5-10 seconds Sunset

10-60 seconds

Lengthy activities, such as construction

projects
see se parate files for each segment. Us e GoPro Studio sow are to
combine the files into a longer video, if ne eded.

32 33

/ Settings / Setup Mode

SPOT METER

This setting applies to a ll photo capture mod es: Photo, Burst,

In Setup mode, you can chan ge settings that apply to a ll camera
modes. For in structions on how to ch ange the followin g settings ,

see Navigating Settings Menus (p age 17).
and Time Lapse. Spot Meter is good for capturin g photos where
the lighting is diffe rent from where you a re, such as ca pturing the
outdo ors from wit hin a car or capturi ng a shaded environment w hile
stan ding in the su n. Spot Meter a utomatica lly sets the e xposure based
on a sing le spot in the middle of the ima ge, rather than on the entire
fram e. When Spot Meter is turned on, [

] appears on the camera

displ ay. The options for this set ting are Off (de fault) and O n.

Note: Chang es that you make to th e Spot Meter set ting in one mode ( Photo, Burst, or Time Lapse)
apply onl y to that mode. To adjus t this setting fo r another mod e, adjust the set ting within tha t mode.

WIRELESS

When wireless is on, a wireless status icon ap pear s on the

camera status screen a nd the blue wireles s lights blink

intermittently.

Setting Description

Off (default)

Camera con nects to t he GoPro App. For

GoPro A pp

instruc tions on con necting to this app, see
Connec ting to the GoPro App (page 25).

Camera con nects to t he GoPro remote

REM CTRL

control (sold separately). For instru ctions on
pairing, see the user manual fo r the remote.

RESET Wi-Fi

34 35

Reset s your camer a's wireless na me and
pass word to the default s.

/ Setup Mode

/ Setup Mode

Resetting Your Camera's Wireless Name a nd Password

1. Power on the ca mera.

2. Press the Power/Mode button repeated ly until you get to Setup,
then press the Shutter/Select but ton to selec t it.

3. Press the Shutter/Select butto n to open the wi reless menu.

4. Press the Power/Mode button repeated ly until you get to Reset
Wi-Fi, then press the Shutter/Select butto n to select it .

5. Press the Power/Mode button to highlight Reset, then press the
Shutter/Select but ton to selec t it. The password is reset to the
default: goprohero.

36 37

ORIENTATION

This setting eliminates the ne ed to flip your vi deo during editi ng when
the ca mera is mounted upside down.

Setting Description

Up (default) Camera is us ed right-sid e up.

Down Camera is us ed upside do wn.

/ Setup Mode

/ Setup Mode

QUIKCAPTURE

With QuikCa pture, you ca n quickly tur n your camera on an d begin
capturing video or Time Laps e photos. The options for th is setting are
On and O ff (default).

Note: You cannot s tart QuikCap ture with the GoPro r emote or the GoPro Ap p.

To Capture V ideo with QuikCapture:
With the cam era powered o ff, press the Shutter/Select button.
Your camera automati cally powers on an d begins ca pturing vid eo.

To Capture Time Lapse Photos with QuikCapture:
With the cam era powered o ff, press and ho ld the Shutter/Select
button for two seconds . Your cam era automat ically powers on a nd
begins capturing Time Lapse photos.

To Stop Recording:
Press the Shutter/Select butto n to stop recor ding and pow er off
the camera.

38 39

LEDS

This setting determines whi ch status lights to activate. T he options for
this settin g are Both On (fr ont and back), Both O ff, Front On, or Rea r On.
The default setti ng is Both On.

BEEPS

You can set t he sound indicator to On (d efault) or Off.

VIDEO FORMAT

The Vi deo Format s etting governs frame r ates for recording and
play back when v iewing vid eo on a TV/HDTV.

Setting Description

NTSC (default)

PAL

Viewing video on a n NTSC TV/HDTV
(most te levisions i n North America)

Viewing video on a PAL T V/HDTV (most
televisions outs ide of North America)

/ Setup Mode

/ Impor tant Messages

DATE/TIME

Your camera’s date a nd time are automat ically set w hen you conn ect
your ca mera to the GoPro Ap p or GoPro Studio so ware. This se tting
lets yo u manually set the date and t ime.

DELETE

This setting lets y ou delete the most recently captured vi deo, photo,
Burst sequence, o r Time Lapse s equence. You al so have the option
to delete all file s and reform at the memor y card. Deleting a ll files is
useful aer you transfer your files to your c omputer an d want to make
room on y our memor y card for more c ontent. The came ra status
light s blink until the operati on is complete.

NOTICE: If you select All /Format, the memo ry card is r eformatte d,
whic h deletes ever y file on the c ard.

40 41

MICROSD CARD MESSAGES

NO SD

FULL Card is full . Delete files or s wap card.

SD ERR

PRO TIP: Reformat you r microSD card on a regular basis to ensure
that th e card remai ns in good con dition.

No card prese nt. The camera requires a
microSD, microSDHC, or microSDXC card
(sold s eparatel y) to capture v ideos and p hotos.

Camera is un able to read c ard format ting.
Reformat the c ard in the ca mera.

/ Impor tant Messages

/ Camera Housing

FILE REPAIR ICON

If your l ast video fil e was corru pted during recor ding,
the ca mera displ ays the File Re pair icon wh ile it tries to
repai r the file. When t his process is finis hed, press any
button to continue u sing the camera.

TEMPERATURE ICON

The Temperature icon appears on the cam era status
scre en when the c amera becomes to o hot and need s
to cool d own. Simply let it sit a nd cool before attem pting
to use it a gain. Your camera was designed to i dentify
condition s of overheating an d is designe d to respond
accordingly.

42 43

SWAPPING BACKDOORS

You can sw itch the backdoor of your HERO+ to suit your a ctivity and
capture conditions.

To Change the Backdoor:

1. Open the bac kdoor of the ho using so that i t hangs downward s.

2. Firmly pull the ba ckdoor dow nwards until it sna ps free from the
main housing.

3. Line up the replac ement backdoor in to the hinge openin g.

4. Push upwar ds on the bac kdoor until it c licks into place.

Note: The came ra cannot be rem oved from the hou sing.

PRO TIP: Apply Ra in-X® or a simil ar anti-beading solution to t he
came ra housing le ns to prevent water spots from forming when using
your ca mera in rain or water.

/ Camera Housing

/ Using the Mounts

PREVENTING WATER DAMAGE TO YOUR CAMER A

The r ubber sea l that lines t he camer a housing for ms a waterp roof barr ier
that protects you r HERO+ in wet an d underwater conditions.

Keep th e camera housing’s r ubber seal clean . A single hair or grain

ATTACHING YOUR CAMERA TO MOUNTS

To attach your HER O+ camera to a mount , you need a mou nting buck le
and/or thumb scr ew, dependi ng on the moun t you are using . For more
infor mation on mou nts, visit gopro.com.

of san d can cause a leak an d damage your camera.

Aer every use in sa lt water, rinse the out side of the ca mera housing
with fresh water and dry. Not doing this can eventually cause
corrosion of the hinge pin and salt buildup in the seal, which can
cause failure.

To clean the seal, carefully r emove it, rin se it in fresh water, and sh ake
it dr y (drying w ith a cloth may c ause lint to co mpromise th e seal).
Re-in stall the se al into the gro oves in the backdoo r of the camer a
housing.

WARNING: Fai lure to fol low thes e steps eac h time you us e
your GoPr o can resu lt in leaks t hat may damage or des troy your
camera . Water will d amage bo th the cam era and th e batter y,
which cou ld cause a n explosi on or fire. Your wa rrant y does not
cover water d amage re sulting f rom user er ror.

Mounting Buckle Thumb Screw Camera Complete Unit

USING CURV ED + FLAT ADHESIVE MOUNTS

The Curve d + Flat Adhesive Mounts make it easy to at tach the ca mera
to cur ved and flat surf aces of helmets, vehicles, and gear. Using the
mount ing buckle, t he assembled ca mera housing can b e clicked on
and off the sec ured Curved or Flat Adhesive Mount s.

Curved Adhesive Mount Flat Adhesive Mount

44 45

/ Using the Mounts

MOUNTING GUIDELINES

Follow these guidelines when attaching mounts:

• Atta ch the adhe sive mounts at leas t 24 hours prior to use.

• Adhesive mounts m ust be mounted only o n smooth sur faces.
Porou s or textured surf aces do not enable a proper b ond. When
applying the mount, firmly press it into place and en sure full
conta ct over the entire su rface.

• Apply adhesive mounts to clea n surface s only. Wax, oil, dirt o r
other d ebris red uce adhesi on, which c an result in a weak bon d
and risk of losing the came ra should the connection fail.

• Atta ch adhesive mounts in room temp erature con ditions.
Mount a dhesives d o not bond properly if applied in c old or damp

LOCKING PLUG

If you are using HERO+ in spor ts such as su rfing, use the standa lone
white locki ng plug to securely lock the mount ing buckle fingers
into place.

To Attach the Locking Plug:

1. Loop th e circular r ing over the thumb s crew. The circular ring
act s as a leash to prevent dropping or losing th e locking plug.

2. Slide the mountin g buckle into t he mount until it clic ks
into place.

3. Press the U-shaped par t of the plug into the U-shaped space in
the mounting buckle.

/ Using the Mounts

environme nts to cold or da mp surfa ces, or if the surface is not
room temperature.

For more infor mation on mou nts, visit gopro.com.

WARNING: If u sing your c amera wi th a GoPro m ount or str ap
intended f or use wit h a helmet, a lways sel ect a helme t that
meets th e applic able saf ety stan dard.

Choose t he right he lmet for yo ur parti cular sp ort or ac tivit y
and make su re that it is t he right fit a nd size for y ou. Insp ect
your helm et to ensure t hat it is in go od condit ion and fo llow the
helmet ma nufact urer’s inst ructi ons on saf e helmet us e.

Any helmet t hat has su stained a m ajor impa ct shoul d be
replace d. No helme t can prote ct again st injur y in every accident .

46 47

WARNING: To avoid in jury in t he event of an a ccident, d o not use
the lock ing plug or tether wh en using a mo unting dev ice on a
helmet or o ther pers onal prot ective g ear.

/ Battery

/ Battery

Your HERO+ c amera, ba ttery, and h ousing are integra ted. You cannot
remove the ca mera from th e housing, or remove t he batter y from
the camera.

The ba ttery ico n displaye d in the camera status screen blink s
when t he batter y drops below 10%. If the ba ttery rea ches 0% while
recording , the camer a saves the file a nd powers off.

MAXIMIZING BATTERY LIFE

To maximize b attery li fe, close the GoPro Ap p or turn off wir eless.
Extreme cold temperatures can decrease batter y life. To maximize
battery life in cold cond itions, keep the c amera in a war m place prior
to use.

PRO TIP: QuikCapture helps maximize battery life. For details,
see QuikCapture (page 38).

48 49

BATTERY STORAGE A ND HANDLING

The camera contains sensitive components, including the battery.
Avoid exp osing your ca mera to ver y cold or very h ot temperat ures.
Low or high temp erature con ditions may tempo rarily shorten t he
battery life or ca use the cam era to tempor arily stop worki ng properly.
Avoid dramati c changes in temperatur e or humidit y when using t he
came ra, as cond ensation may form on or wit hin the camera.

The integra ted camera h ousing prote cts the camera and ba ttery fro m
water damage. For mor e information, se e Camera Backdoors (page

13). D o not turn on your camera if the cam era (insid e the housing)
gets wet. If your cam era is already on, turn it o ff immediately. Allow
the ca mera to dry thoro ughly before using i t again. Do not d ry the
came ra or batter y with an externa l heat source such a s a microwave
oven or hair dr yer. Damage to th e camera or batter y caused by cont act
with liquid (insid e the housin g) is not covere d under the warra nty.

WARNING: Do not drop, di sassem ble, open , crush, b end, defo rm,
punctu re, shred, m icrowave, i ncinera te, or paint t he camer a.
Do not inse rt forei gn objects into any o pening on t he camer a,
such as th e micro- USB por t. Do not us e the came ra if it has b een
damaged —for example, if cr acked, puncture d, or harm ed by
water. Disas sembling or punc turing t he integra ted batter y can
cause an ex plosion or fire.

/ Troubleshooting

/ Troubleshooting

MY GOPRO WON'T POWER ON

Make sure your Go Pro is charged. To char ge your camera, us e the
included USB cab le and a computer. You can al so use the GoP ro Wall
or Auto Charger.

MY GOPRO WON'T RESPOND W HEN I PRE SS A BUT TON

Press and ho ld the
came ra. This res et saves all of your content and settings , and powers
off your c amera.

MY PLAYBACK IS CHOPPY

Chop py video is typic ally not a prob lem with the file. If your footage
skips , one of these s ituations is likely t he cause:

• Using a n incompatible video pl ayer. Not all video players su pport
the H.26 4 codec. For best result s, use GoPro St udio soware,
avail able for fre e at gopro.com/getstarted.

• The co mputer does not meet the min imum requir ements for
HD play back. Th e higher the resolution and fra me rate of your
vide o, the harder the computer has to wo rk to play it ba ck. If you
are usi ng GoPro Studio so ware to play back your files, be sure
that your computer meets the minimum system requirements,
avail able on gopro.com/getstarted.

50 51

Power/Mode button

for eight seconds to reset your

• Play ing a high bitr ate HD video file over a low b andwidth USB
connection. Tran sfer the file to t he computer to play b ack.

If your comput er does not meet the minimum r equirements,
make sure that a ll other programs o n your computer are closed .

I FORGOT MY CAMERA’S USERNAME OR PASSWORD

See Reset ting Your Camera's Wireless Name and Password (page

36).

I POWERED OFF MY GOPRO, BUT THE BLUE LIGHT IS
STILL BLINKING

The bl ue light indi cates that wireless is on. To turn off wireles s,
press and hold the Settings/ Tag button until the w ireless status
light s blink rapidly and the n turn off.

WHAT IS MY CAMERA’S SERIAL NUMBER?

The camera’s seria l number is listed in s everal pla ces:

• On the b ottom of the camera

• On your c amera’s micr oSD card (in t he version.txt file in the
MISC folder)

• On your c amera’s orig inal packa ging

For more answers to commonly asked question s, see
gopro.com/support.

/ Customer Support

GoPro is dedi cated to prov iding the be st possible service. To reach GoPro
Customer Suppor t, visit gopro.com/support.

/ Regulatory Information

To see the co mplete list of countr y certifi cations, r efer to the Important
Product + S afety Infor mation include d with your camera .

/ Trademarks

GoPro, HERO, the GoPro logo, the GoPro B e a HERO logo, BacPac ,
Protune, Sup erView, and Wear It. Mount It . Love It. are tradem arks or
registered trademarks of GoPro, Inc. in the U.S. and internationally.
Other names and ma rks are the p roperty of their respe ctive own ers.

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