Gigaset N300A IP User manual
Congratulations
By purchasing a Gigaset, you have chosen a brand that is fully committed
to sustainability. This product’s packaging is eco-friendly!
To learn more, visit www.gigaset.com.
Gigaset N300/N300A IP – Your powerful housemate
Gigaset N300/N300A IP – Your powerful housemate
... with impressive internal qualities. With a broadband-compatible Gigaset handset, you will be
amazed by the perfect sound quality. Your Gigaset can do a lot more than just make calls:
Connect your Gigaset to the Internet and your PC via Ethernet
Telephone over the Internet. Manage your Gigaset from your PC using a web browser. Save
your Gigaset configuration on your PC after you have set it up. Use your public and private
directories on the Internet (
handset and your PC address book up-to-date.
Upgrade your Gigaset to a cordless PABX
Configure up to six VoIP connections on your Gigaset. Register up to six handsets and use
your Gigaset's three answering machines. Assign each handset its own phone number.
It's easy to configure your Gigaset thanks to the wizards
They help you to configure the VoIP connections for your phone and to assign the receive and
send connections to the registered handsets and (for the Gigaset N300A IP) to the integrated
answering machine (
Go online with your Gigaset
Use your phone's Info Center and have information specifically provided for the phone from
the Internet shown on the display of the registered handset (
Other practical information
Use the programmable display buttons (¢ page 120) on the registered handset to quickly
access important functions on the base. Jump back 5 seconds when listening to a message
on the answering machine to hear this part of the message again (
mail messages on your telephone (without a PC).
¢ page 56). Keep the local directories of your connected Gigaset
¢ page 16).
¢ page 85).
¢ page 95). Read your e-
Environment
Gigaset Green Home – be environmentally aware when using your phone. For details of our
ECO DECT products, visit www.gigaset.com/service
For more information about your phone, visit
www.gigaset.com
After purchasing your Gigaset phone, please register it at www.gigaset.com/service – this will
ensure any questions you may have or warranty services you request are dealt with even faster!
Have fun using your new phone!
.
Gigaset service contact numbers:
For personal advice on our range of products and for repairs or guarantee/warranty claims call:
Service Centre UK: 020 36953111 (local call cost charge)
1
Functions of the button on the base
Registration/paging key
Functions of the button on the base
Functions of the registration/paging button on the base
Lights up: LAN connection active (phone is connected to router)
Flashes: Data transfer to LAN connection
Press briefly: Launch paging (handset search),
display IP address of the base on the handset
Press and hold: Set base to registration mode
You can operate, set up and use all the telephone functions on your base with a Gigaset
C59H, C610H, SL78H, SL400H, S79H or S810H handset, for example.
2
Contents
Gigaset N300/N300A IP – Your powerful housemate . . . . . . . . . . . . . . . . . 1
Functions of the button on the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Checking the package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Registering the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting up the phone – installation wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Date/time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Proceeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Understanding the operating steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Menu overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Making an external call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Calling Line Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Notes on calling line display (CLIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
VoIP telephony via Gigaset.net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Gigaset HDSP – telephony with brilliant sound quality . . . . . . . . . . . . . . . . . . . . . . . . 46
Making calls using network services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring general settings for all calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring settings for the next call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Configuring settings during an external call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Functions after a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Using directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using online telephone directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using the private net directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using the Gigaset.net directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Making cost-effective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Defining dialling plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Displaying the call duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Sending SMS (text messages) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Writing/sending SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Receiving an SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
SMS with vCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Receiving notifications via SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Setting the SMS service centre/defining the send line . . . . . . . . . . . . . . . . . . . . . . . . . 77
Activating/deactivating first ringtone muting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Contents
3
Contents
Activating/deactivating SMS function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Troubleshooting SMS problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
E-mail notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Opening the incoming e-mail list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Viewing the message header and text of an e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Viewing e-mail sender's address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Deleting e-mail messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Info Center – continuous Internet access from your phone . . . . . . . . . . 85
Customising info services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Starting the Info Center, selecting info services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Login for personalised info services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Operating the Info Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Accessing info services using quick dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Displaying information from the Internet as a screensaver . . . . . . . . . . . . . . . . . . . . . 94
Operating the Gigaset N300A IP base answering machine . . . . . . . . . . 95
Operation via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Operating when on the move (remote operation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Using the network mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Activating/deactivating the network mailbox, entering numbers . . . . . . . . . . . . . 106
Configuring a answering machine for quick dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
ECO DECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Connecting/using the handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Registering handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
De-registering handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Searching for a handset, find the phone's IP address ("Paging") . . . . . . . . . . . . . . . 114
Making internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Changing the name of an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Changing the internal number of an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Configuring the system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Setting the date/time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Quickly accessing functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Protecting the telephone from unauthorised access . . . . . . . . . . . . . . . . . . . . . . . . . 121
Your own area code setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Activating/deactivating music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Setting the base's IP address in LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Configuring VoIP connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Assigning send and receive connections to internal parties . . . . . . . . . . . . . . . . . . . 127
Updating the phone firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Repeater support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Restarting the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Resetting the base to the default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Checking the base MAC address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
4
Contents
Connecting the phone to a PABX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Saving an access code (outside line code) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Setting pauses (fixed line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Switching temporarily to tone dialling (DTMF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Configuring the phone via the Web configurator . . . . . . . . . . . . . . . . . 136
Connecting the PC with the telephone's Web configurator . . . . . . . . . . . . . . . . . . . 137
Logging in to/off the Web configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Understanding the structure of the Web configurator pages . . . . . . . . . . . . . . . . . 141
Web configurator menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Functions of the Web configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Customer Service & Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Questions and answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Information on operating Gigaset VoIP telephones with routers with
Network Address Translation (NAT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
VoIP status codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Checking service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Guarantee Certificate - United Kingdom and Ireland . . . . . . . . . . . . . . . . . . . . . . . . . 171
Authorisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Mounting the base on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
5
Safety precautions
Safety precautions
Read the safety precautions and the user guide before use.
The device cannot be used in the event of a power failure. In case of a power failure it
is also not possible to make emergency calls.
Emergency numbers cannot be dialled if the keypad/display lock is activated!
Do not use the devices in environments with a potential explosion hazard
(e.g. paint shops).
The devices are not splashproof. For this reason do not install them in a damp environment such as bathrooms or shower rooms.
Use only the power adapter indicated on the device.
Whilst charging, the power socket must be easily accessible.
Use only the cables supplied for fixed line and LAN connection and connect these to the
intended ports only.
Remove faulty devices from use or have them repaired by our Service team, as these
could interfere with other wireless services.
Do not use the device if the display is cracked or broken. Broken glass or plastic can cause
injury to hands and face. Send the device to our Service department to be repaired.
Do not hold the rear of the handset to your ear when it is ringing or when speaker mode
is activated. Otherwise you risk serious and permanent damage to your hearing.
The phone may cause interference in analogue hearing aids (humming or whistling) or
cause them to overload. If you require assistance, please contact the hearing aid supplier.
Using your telephone may affect nearby medical equipment. Be aware of the technical
conditions in your particular environment, e.g. doctor's surgery. If you use a medical
device (e.g. a pacemaker), please contact the device manufacturer. They will be able to
advise you regarding the susceptibility of the device to external sources of high frequency energy (for the specifications of your Gigaset product see "Specifications").
6
First steps
3a
2
1
3b
or
5
4
Checking the package contents
1 One Gigaset N300 IP or N300A IP base
2 One power cable for connecting the base to the mains power supply
3 One phone cable to connect the base to the analogue fixed line
(TAE RJ11 6-pole; flattened cable) 3a or 3b, depending on the country/provider.
4 One Ethernet (LAN) cable (Cat 5 with 2 RJ45 modular jacks) for connecting the
base to a router (LAN/Internet)
5 One quick guide and a CD
First steps
Firmware updates
This user guide describes the functions of your phone from firmware
version 020 onwards.
Whenever there are new or improved functions for your Gigaset, firmware
updates are made available for you to download to your base (
this results in operational changes for using your phone, a new version of this
user guide or the necessary amendments will be published on the Internet at
www.gigaset.com
Select the product to open the relevant product page for your base, where you
will find a link to the user guide.
To find out what version of firmware is currently loaded, ¢ page 171.
.
¢ page 129). If
7
First steps
Installing the base station
The base is designed for use in dry rooms in a temperature range of +5°C to +45°C.
¤ Set up the base at a central point in the building.
Please note
Pay attention to the range of the base. This is up to 300 m in unobstructed outdoor areas and up to 50 m inside buildings. The range is reduced when Eco
Mode is activated (
The phone's feet do not usually leave any marks on surfaces. However, due to the
multitude of different varnishes and polishes used on today's furnishings, the
occurrence of marks on the surfaces cannot be completely ruled out.
Warning
u Never expose the telephone to any of the following: heat sources, direct sun-
light or other electrical appliances.
u Protect your Gigaset from moisture, dust, corrosive liquids and fumes.
¢ page 110).
8
Connecting the base
1
2
3
4
The following diagram is an overview of all connections for your base.
The individual connections are described in detail below. In order to make calls
over a fixed line and VoIP, you must connect the base to the fixed line and the Internet, see following image, and register at least one handset to the base
¢ page 15).
(
First steps
Follow the steps in the order given below:
1 Connect the phone and power cables to the base.
2 Connect the base to the telephone network and the mains power supply.
3 Connect the base to the router for accessing the Internet (via router and modem
or via router with integrated modem) and for configuring the base via the Web
configurator.
4 Connect the PC to the router.
9
First steps
3
2
1
3
Back panel
of the base
1. Connecting the phone and power cables to the base
1 Insert the phone cable (TAE connection cable with RJ11 plug) into the lower
connection socket at the rear of the base.
2 Insert the power cable of the power adapter into the upper connection socket
at the rear of the base.
3 Push both cables into the appropriate cable channels.
Warning
Use only the power and telephone cables supplied. Pin connections on telephone cables can vary (pin connections
¢ page 175).
10
First steps
1
2
Back panel
of the base
2. Connecting the base to the fixed line and the mains power supply
1 Insert the phone cable into the fixed line connection socket.
2 Then insert the power adapter into the mains socket.
Warning
Keep the power cable plugged in at all times for operation, as the phone does
not work without a mains connection.
As soon as a handset is registered with the base, you can make fixed line calls
and you can be reached on your
Gigaset N300A IP: An answering machine on the base is set with a pre-recorded
announcement in answer and record mode (¢ page 95).
fixed line number!
11
First steps
3. Connecting the base with a router (Internet)
Data protection notice
When the device is connected to the router, it automatically contacts the
Gigaset support server to make it easier for you to configure the devices and to
enable communication with the Internet services.
For this purpose, every device sends the following device-specific information
once every day:
u Serial number/item number
u MAC address
u Private IP address for the Gigaset in the LAN/its port numbers
u Device name
u Software version
On the support server, this information is linked to the existing device-specific
information:
u Gigaset.net phone number
u System-related/device-specific passwords
Further information about the Gigaset.net service data saved can be found at
www.gigaset.net/privacy-policy
Your base features a LAN connection that you can use to connect the base to a
router.
Connection to a router is required for Internet telephony VoIP (Voice over Internet
Protocol). You can set up and configure up to six accounts (VoIP phone numbers)
from one or more VoIP provider(s) on the phone.
You also need a connection to the router for the following features on your phone:
u You want to be notified as soon as new software is available for your phone on
the Internet.
u You want the date and time on your phone to be updated by a time server on
the Internet.
u You want to use info services and/or online directories on your phone.
You can also connect a PC to the router if you want to set your phone via its Web
configurator.
For Internet access you need a router connected to the Internet via a modem (this
may be integrated in the router).
12
First steps
1
2
Back panel
of the base
Please note
For telephony via the Internet, you need a broadband Internet connection (e.g.,
DSL) with flat rate (recommended) or volume rate and a router that connects
your phone to the Internet. You can find a list of recommended routers on the
Internet at:
www.gigaset.com/service
From here, go to the FAQ page and select your Gigaset IP telephone. Search for
"Router", for example.
1 Insert a plug from the Ethernet cable supplied (Cat 5 with 2 RJ45 Western mod-
ular plugs) into the LAN connection socket at the side of the base.
2 Then insert the second Ethernet cable plug into a LAN socket on the router.
As soon as the cable connecting the phone and router is plugged in and
the router is switched on, the key lights up on the front of the base
(paging key).
As soon as a handset is registered with the base, you can create VoIP
connections within Gigaset.net (
¢ page 45).
13
First steps
A
B
A
B
4. Connecting the PC to the router (optional)
You can change the settings on the phone's base using a PC connected to your
phone via the router.
PC system requirements:
u Ethernet port
u Web browser, such as Microsoft Internet Explorer version 7.0 or higher, or Mozilla
Firefox version 3.5 or higher
u DHCP must be activated (e.g. Windows XP):
¥ Click on Start – Settings – Network connections.
¥ Double-click on the entry for the LAN connection with which your PC is connected to
the base.
¥ On the General tab, click on Properties.
¥ Select the Internet protocol (TCP/IP) and click on the Properties button.
¥ In the General tab, activate the Obtain IP address automatically and Obtain DNS
server address automatically options.
¥ Click on OK or Close.
¤ Connect the PC Ethernet connection to a free LAN socket on your router .
You will need an Ethernet cable Cat 5 with RJ45 modular jacks.
14
Registering the handset
You must register the handset on both the handset (a) and the base (b).
a) On the handset
¤ Start the registration procedure on the handset in accordance with the hand-
set's user guide.
A message usually appears on the display stating that the handset is searching for
a base that is ready for registration.
b) On the base
¤ Press and hold the registration/paging key on the base (approx. 3 seconds)
within 60 seconds.
Once the handset has located the base, you will be asked to enter the base's
system PIN.
¤ Enter the four-digit system PIN for your base on the handset (default is 0000).
Once registration is complete, the handset returns to idle status. The handset's
internal number is shown in the display, e.g., INT1. If not, repeat the procedure.
All base connections are assigned to the handset as receive connections as soon as
registration is complete (incoming calls are signalled on the handset and can be
answered).
The fixed line connection is assigned to the handset as a send and receive connection.
First steps
15
First steps
Setting up the phone – installation wizard
The procedure below requires that your phone is automatically assigned an IP
address by the router (i.e. DHCP is enabled on router and phone).
In exceptional cases (e.g. if DHCP is not enabled on the router), you will have
to assign a static IP address to the base for LAN access. You must enter this IP
address on the handset before carrying out the following steps (
In order to be able to make calls with your telephone over the Internet, you must
configure at least one VoIP connection on your telephone. You can configure VoIP
connections using the following methods:
u Using a web-browser on your PC to access the telephone web configurator.
Instructions for configuring the first VoIP connection using the web configurator
can be found in the quick guide that comes with the device.
u Using your telephone's installation assistance on a connected Gigaset handset.
This method is described below using the Gigaset C59H handset as an example.
Configuration is the same for Gigaset C610H, SL78H, SL400H, S79H or S810H.
Auto configuration:
The configuration process for VoIP connections is automated for some VoIP providers. The provider creates a configuration file with all required VoIP access data
(the general VoIP provider data and your personal account data). This file is placed
on a configuration server on the Internet for downloading to your phone.
Your provider gives you a configuration code.
The installation wizard on your phone (
code at the relevant point. All the required VoIP data is then downloaded automatically onto your phone.
The configuration file is only transferred via a secure connection (TLS authentication). If the TLS authentication fails, the message key f flashes. Press the message key to display the Certificate error - Please check your certificates in the
Web configurator. message. Press the right display key to confirm the message.
Log in to the Web configurator (
The Security (¢ page 150) Web page tells you why the secure connection could
not be established and what you can do.
If the configuration file fails to download (e.g., because the configuration server is
not available), the phone keeps trying to establish a connection until the file is
downloaded successfully to the phone.
¢ page 17) prompts you to enter the
¢ page 139).
¢ page 123).
16
If no VoIP connections have been generated on the phone yet, you can start the
installation wizard directly on the handset. The wizard allows you to make all necessary settings for your phone.
Two individual wizards are combined to form the installation wizard.
1IP wizard
2 Connection wizard
Starting the installation wizard
IP Wizard
?
Start IP
installation wizard?
No Yes
If the handset battery has sufficient charge,
the message key f on your handset will
flash.
¤ Press the message key f.
1. IP wizard: making VoIP settings
You will see the following display:
First steps
Before you can use the Internet (VoIP) to phone any other numbers on the Internet,
the fixed line or the mobile network, you need the services of a VoIP provider who
supports the VoIP SIP standard.
Prerequisite: You have registered with a VoIP provider (e.g., via your PC) and set up
at least one VoIP account (IP account).
To use VoIP, you now need to enter the access data for your VoIP account. You will
receive all the necessary data from your VoIP provider. This will include:
Either:
u Your user name (if requested by the VoIP provider).
This is the user name of your IP account (caller ID), frequently identical to your
phone number.
u Your authentication name or login ID
u The (login) password registered with the VoIP provider
u General settings for your VoIP provider (server addresses etc.)
Or:
u An auto configuration code (activation code)
Your Gigaset phone's IP wizard can help you make these entries.
17
First steps
IP Wizard
Ð
This wizard helps
you to configure an
IP account and
register it with your
provider so you can -
V
OK
Select IP Account
IP 1
´
IP 2
´
IP 3
´
IP 4
´
IP 5
´
V
Back OK
Please note
You can configure up to six VoIP connections. When you get started with the
phone, you can initially only configure one VoIP connection. You can configure
additional VoIP connections later with the IP wizard (
figurator.
¢ page 125) or Web con-
Starting the IP Wizard
Prerequisite: the phone is connected to the router. Your router is connected to the
Internet (
¢ page 12).
¤ Press on the centre of the control key w or on the right display key §Yes§ to start
the IP wizard.
Information about the IP wizard
appears in the display.
¤ Press the bottom of the control key
s to scroll down.
18
¤ Press the §OK§ display key to con-
tinue.
A list of all possible IP connections is
shown in the display (IP 1 to IP 6). VoIP
connections that are already configured are marked with
³.
¤ If necessary, press down on the con-
trol key s to select a connection.
¤ Press the §OK§ display key to con-
tinue.
You will see the following display:
IP Wizard
?
Do you have a
code for auto
configuration?
No Yes
First steps
Your VoIP provider has supplied you
with an authentication name/pass-
word and, where applicable, a user
name:
¤ Press the key below §No§ on the dis-
play screen.
¤ For further information, please see
"Downloading VoIP provider
¢ page 21.
data"
You hav e received an auto configuration code (activation code) from your
VoIP provider:
¤ Press the key below §Yes§ on the
display screen.
¤ For further information, please see
"Entering the auto configuration
¢ page 21.
code"
19
First steps
No Internet connection:
The phone requires an Internet connection for you to register your telephone
with a VoIP provider. If a connection cannot be made, one of the following messages is displayed:
u If the phone cannot establish a connection to the router, the message IP
address not available is displayed.
Check the plug connection between the router and the base and check the
settings on the router.
Your phone is preconfigured for dynamic assignment of the IP address. In
order for your router to "recognise" the phone, dynamic IP address assignment must also be activated on the router i.e., the router's DHCP server must
be activated.
If the DHCP server cannot or should not be activated, you must assign a fixed
IP address to the phone (
u If the phone cannot establish a connection to the Internet, the message
Internet connection not available is displayed.
The IP server may be temporarily unavailable. In this case, try to make a con-
nection again later.
Otherwise: check the plug connection between the router and the modem
or DSL connection and check the settings on the router.
¢ page 123).
¤ Press §OK§; the IP wizard is closed.
You will then need to call up the wizard later via the menu to configure the IP
connection.
20
First steps
IP Wizard
Activation code for
autoconfiguration:
< C OK
Select your country
Country 1
Country 2
Country 3
Country 4
Country 5
V
Back OK
Entering the auto configuration code
¤ Using the keypad, enter the auto
configuration code you received
from the provider (max. 32 characters).
¤ Press the key below §OK§ on the
display screen.
All data required for VoIP telephony is loaded directly from the Internet to your
phone.
When all the data has been successfully loaded onto your phone, Your IP account
is registered with your provider. appears on the display.
¤ For further information, please see "2. Connection wizard", page 25.
Downloading VoIP provider data
The connection wizard establishes a connection with the Gigaset configuration
server on the Internet. Various profiles with general access data for different VoIP
providers can be downloaded here.
After a brief period you will see the following display:
A list of countries is loaded.
¤ Press up or down on the control key
q repeatedly until the country in
which you want to use the phone is
selected in the display.
¤ Press the key below §OK§ on the
display screen to confirm your selection.
21
First steps
Select a Provider
Provider 1
Provider 2
Provider 3
Provider 4
Provider 5
V
Back OK
A list of the VoIP providers for which a
profile with the general access data is
available on the configuration server is
displayed.
¤ Press up or down on the control key
q repeatedly until your VoIP provider is selected in the display.
¤ Press the key below §OK§ on the
display screen to confirm your selection.
The general access data for your VoIP provider will be downloaded and saved on
the phone.
You have not been able to download your provider's data
If your VoIP provider does not appear in the list, i.e., its general data is not provided for download, you must cancel the IP wizard:
¤ Briefly press the end call key a repeatedly until End wizard? appears in
the display and then press the display key
You can perform the subsequent steps of the installation wizard.
You must then make the required VoIP provider and IP account settings using
the Web configurator. You receive the general provider data from your VoIP provider.
You can change the assignment of the VoIP connection as send/receive connection at a later time via the telephone menu or the Web configurator.
§Yes§.
22
First steps
IP Wizard
User ID
:
Abc
< C OK
IP Wizard
Password
:
Abc
< C OK
Entering user data for your VoIP account
You are now prompted to enter your personal access data for your VoIP account.
The following are provider-dependent:
u User ID, Password, User name
Please note ...
... when entering access data, it is case sensitive.
To switch between upper and lower case and digits, press the # key (several
times if necessary). You can see briefly in the display whether upper case, lower
case or digit input is selected.
Characters entered incorrectly can be deleted using the left display key below
Ñ. The character to the left of the cursor is deleted.
You can navigate within the input field using the control key r (left/right).
¤ Using the keypad, enter the authen-
tication name that you received
from your VoIP provider.
¤ Press the key under §OK§ on the
display screen.
¤ Use the keypad to enter your pass-
word.
¤ Press the key under §OK§ on the
display screen.
23
First steps
IP Wizard
User name
:
Abc
< C OK
IP Wizard
Û
Registering with
provider...
¤ Using the keypad, enter the user
name that you received from your
VoIP provider.
¤ Press the key under §OK§ on the
display screen.
Once you have made all the necessary
entries, the IP wizard will try to register
the phone with the VoIP provider.
After successful registration, the message "Your IP account is registered with your
provider." appears in the display.
The connection wizard starts.
24
First steps
Connection Assist.
?
Assign connections
to handset
INT1?
No Yes
2. Connection wizard
The connection wizard enables you to assign previously configured connections
(fixed line connection, Gigaset.net and VoIP connections,
¢ page 45 and
¢ page 17) to internal parties as receive and, if applicable, as send connections.
Internal parties are the registered handsets and (for Gigaset N300A IP) the base
answering machine.
u Receive connections are the phone numbers (connections) on which you can
be called. Incoming calls are only forwarded to the internal parties (end devices)
for which the relevant connection is assigned as receive connection.
u Send connections are the numbers that are sent to the called party. The net-
work provider calculates charges based on the send connections. You can assign
each internal party a number or the associated connection as a send connection.
u Each connection (number) of your phone can be both a send as well as a receive
connection. You can assign each connection to several internal parties as send
and/or receive connection. It may only be assigned to one answering machine
as a receive connection.
Default assignment
All configured connections are assigned as receive connections to the handsets
and the local answering machine 1 for the Gigaset N300A IP at registration/startup.
The fixed line connection is assigned to the handsets as a send connection.
Starting the connection assistant
a.
¤ Press the display key §Yes§ if you
wish to change the setting for the
send and receive connections of
the handset with the internal
name INT1.
¤ Press the display key §No§ if you do
not wish to change the setting for
this handset.
25
First steps
Rec. Connections
INT1
Ð
receives calls for
Fixed Line: 4560123
IP1: 12345602
Gigaset.net: 12345#9
Change OK
INT 1
Receive calls for
IP1:
< Ye s >
Receive calls for
Gigaset.net:
Back Save
b.
The list of receive connections currently assigned is displayed.
Press down on the control key s to
scroll through the list if necessary.
¤ Press the display key §Change§ if you
wish to change the receive connection setting.
¤ Press the display key §OK§ if you do
not wish to change the setting.
Press §OK§ to skip the following steps. Continue from £ e.
Press §Change§ to display the following:
c.
If no calls to the VoIP connection IP1
are to be signalled on the handset:
¤ Press right on the control key v
to set to No.
26
First steps
INT 1
IP1:
Yes
Receive calls for
Gigaset.net:
< Ye s >
Back Save
Send Connections
Ð
INT1
sends calls with
Fixed Line:
4560123
Change OK
d.
¤ Press down on the control key s
to switch to the next connection.
Select either Ye s or No as described
above.
¤ Repeat the steps for each connec-
tion.
¤ Press the display key §Save§ once
you have finished configuring the
settings for the handset.
The updated list of receive connections is displayed one more time for you to
check.
Press the display key
e.
§OK§ to confirm the assignment.
The send connection currently set for
the handset is displayed: Fixed Line.
¤ Press the display key §OK§ if you do
not wish to change the setting.
Skip the following step.
¤ To change the setting, press the
display key
§Change§.
27
First steps
INT 1
Connection for
outgoing calls:
< IP1 >
Back Save
f.
If the handset is to make calls via a different connection/phone number:
¤ Press right on the control key v
repeatedly, until the required connection is displayed (in the example, IP1).
¤ Press the display key §Save§ to save
the settings.
Instead of a connection, you can also select Sel. at each call. Each time you make a
call, you can then select the connection you wish to use on this handset.
If other handsets are already registered to the base, you are requested to assign
send and receive connections for the handsets. The following is shown in the display:
Assign connections to handset ?
¤ Perform steps a. to f. for each registered handset.
On the Gigaset N300A IP:
Once you have assigned send and receive connections to all handsets, you are
prompted to assign the receive connections for the three answering machines on
the base.
"Assign connections to answering machine ?" is shown in the display.
¤ Perform steps a. to d. for each answering machine.
Please note: Each connection may only be assigned to one of the three local
answering machines as a receive connection. If you assign a receive connection to
an answering machine and this connection is already assigned to another answering machine, the "old" assignment is deleted.
28
First steps
Connection Assist.
‰
Connec tion
assignment
complete
i V
07:15
INT 1 14 Oct
AM 1+2 on
Calls SMS
After successfully configuring the settings, you will briefly see the following display:
Completing the installation
The handset then returns to idle status (an example of the display in idle status):
Displays
u Reception between the base and the handset:
– Good to poor: Ð i Ñ Ò
–No reception: ¼ (red)
Green: Eco Mode activated
u Charge status of the batteries:
– y y { { (Empty to full)
– y Flashes red: batteries almost empty
– xy x{ x{ (Charging)
u INT 1
Internal name of the handset
Gigaset N300A IP: The answering machines of the base to which you have
assigned a receive connection are activated and switched on in answer and record
mode with a standard announcement (
on message on the display, for example.
¢ page 95). This is shown by the AM 1+2
Please note
To protect your phone and its system settings from unauthorised access, please
define a 4-digit number code (system PIN) known only to yourself. This code
must be entered before you can register/de-register handsets or alter your
phone's VoIP or LAN settings.
The default system PIN is 0000 (4 x zero).
For instructions on changing the PIN,
¢ page 121.
29
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