Gigaset Maxwell 3 Service Manual

Maxwell 3

Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Illustration in the user guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Message Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Voice mails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Door interphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Basic settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring other settings with the Web configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Status of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Service (Customer Care) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Manufacturer's advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Display icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

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If the telephone is connected to a telephone system, the telephone system can have a bearing on the telephone functions or block or add to them.

Further information: User guide for the telephone system This guide is aimed at telephone users.

Information for administrators: wiki.gigasetpro.com

Keys

1 2 3 4

Overview

1 Display keys Activate the display key functions p. 8 2 Volume keys Depending on the operating mode: Adjust the volume

of the speaker, receiver, headset or ringtone

3 Star key Display special characters when inputting text p. 11

Activate/deactivate the ringtone p. 16

4 Hash key Switch text mode (upper/lower case letters, digits) p. 11

Lock/unlock the keypad p. 12

p. 17

Keys

5 Status LED Status display for incoming calls

Flashes: Incoming call Lights up: Call in progress

6 Function keys Programmable keys p. 9

LED function depends on the key assignment p. 43

7 Control key Scroll through lists and entries. In idle status: p. 9

Open the call list p. 22 Open the menu p. 10 Open the directory p. 26

8 Do Not Disturb key Activate/deactivate Do Not Disturb (DND) p. 16

Lights up: "Do Not Disturb" function is activated

9 Message Centre Open call and message lists p. 22

Flashes: New message in the Message Centre 10 Consultation call key Initiate/end consultation call; put participant on hold p. 20 11 End/back key Cancel function;

go back one menu level (press briefly);

return to idle status (press and hold) 12 Conference call key Initiate conference call p. 20 13 Handsfree key Activate/deactivate speakers p. 17

Start dialling p. 13

Lights up: Call is being made via the speaker

(handsfree mode)

14 Headset key Make call via headset p. 16

Start dialling p. 13

Lights up: Call is being made via the headset 15 Mute key Activate/deactivate microphone (mute) p. 17

Lights up: The microphone is muted 16 Microphone Microphone of the handsfree unit

p. 10

Connections

1 2 3 4 5 6 7

EHS

Connections

1 Expansion module with additional function keys

2 LAN (PoE)

4 Receiver

5 Headset with RJ11 plug

6 EHS headset (Electronic Hook Switch)

7 Power adapter

8 USB; to connect for example a USB stick with a directory or a Bluetooth headset

PC; a PC can also be connected to the telephone instead of to the local network, the telephone establishes the network connection

Illustration in the user guide

Icons

Important information regarding function and appropriate handling or functions that could generate costs.

Prerequisite for carrying out the following action.

Additional helpful information.

Keys

Handsfree key Do not disturb key

Headset key Message key

End/Back key / Volume keys

Conference call key Hash key

Consultation call key Star key

Mute key – Digit/letter keys

/ Control key rim / centre

OK, Back, Select, Save, . . . Display keys

Procedures

Example: Setting the display language

¤ . . . use to select Settings OK Language OK . . . use to select

the language Select ( = selected)

Step Follow this procedure

¤ Press the centre of the Control key in idle status.

The main menu opens.

¤ ¤ OK

¤ Language ¤ OK

Navigate to the icon using the Control key . Press OK to confirm. The submenu Settings opens.

Select the Language entry using the Control key . Press OK to confirm. The submenu Language opens.

¤ Press the Control key to select the language required. ¤ Select Press the Display key Select to highlight the entry.

The selected option is indicated with .

Safety precautions

Read the safety precautions and the user guide before use.

Comprehensive user guides for all telephones and telephone systems as well as for accessories can be found online at gigasetpro.com thereby help to save paper while providing fast access to the complete up-to-date documentation at any time.

The device cannot be used in the event of a power failure. In case of a power failure it is also not possible to make emergency calls.

Emergency numbers cannot be dialled if the keypad/display lock is activated.

Do not use the devices in environments with a potential explosion hazard (e.g. paint shops).

The devices are not splashproof. For this reason do not install them in a damp environment such as bathrooms or shower rooms.

Use only the power adapter indicated on the device.

Remove faulty devices from use or have them repaired by our Service team, as these could interfere with other wireless services.

To connect the phone to the local network and PC only use shielded cables.

in the Support c ategory. We

Getting to know your telephone

Select LineRedial

415

12:15

01.04.2018

Martin

Pat

BLF 1

Susan B.

10 Ben

Peter

IP1

IP2

Group 1

Back OK

Current display key functions

Display keys

Using the telephone

Getting to know your telephone

Display

Display in idle status (example):

1 Name of the standard connection, possibly abbreviated (is allocated by the

administrator e. g. extension and/or name of the telephone user) 2 Date and time p. 31 3Display key functions p. 8 4 Status icons p. 55 5 Assignment of the function keys p. 9 6 Message display: New messages on the answer machine p. 25

Missed calls p. 22

Setting/modifying display colours: p. 34 Setting date and time: p. 31

Display keys

The display keys perform a range of functions depending on the operating situation.

p. 13

Getting to know your telephone

Function key Current value assigned to

the function key

Select LineRedial

12:15

01.04.2018

Martin

Pat

BLF 1

Susan B.

10 Ben

Peter

IP1

IP2

Group 1

Function keys

Programmable function keys offer rapid access to frequently used numbers and functions. The current assignment is displayed in idle status.

Assigning values to the function keys with the Web configurator: p. 43

The number of function keys can be increased by an expansion module.

Control key

The Control key enables you to navigate the menus and input fields, and also to call up certain functions depending on the situation.

In the description below, the side of the Control key (up, down, right, left) that you have to press in the different operating situations is marked in black, e. g. for "press right on the Control key" or for "press the centre of the Control key".

In idle status

Open the main menu Open the call lists Open the directory assigned to the key Briefly press Open the list of available directories Press and hold

In submenus and lists and selection fields

Select/confirm function Scroll one line upwards/downwards Briefly press Scroll the list upwards/downwards Press and hold

Getting to know your telephone

OKBack

Settings

Select Services

Contacts

Settings

OKBack

Date + Time

Audio Settings Display Language Local Network

In input fields

Moves the cursor up/down line by line Briefly press Moves the cursor to the left/right one character at a time Briefly press Moves the cursor rapidly to the left/right Press and hold

During a conversation

Open the directory Briefly press Open the list of available online directories Press and hold

Menu navigation

The functions of the telephone are displayed in a menu that consists of several levels. Menu overview p. 54

Main menu

In idle status: Press the centre of the Control key .

The functions of the display menu are displayed each with their icon.

The submenu selected is shown inverted.

¤ . . . Use the Control key to select a submenu ¤ Press the Display key OK

¤ Press the Control key

Submenus

The functions in the submenus are displayed as lists. The selected function is highlighted.

¤ . . . Use the Control key to select a function ¤ Press the Display key OK

¤ Press the Control key

If not all the functions can be displayed, arrows are shown below. Displaying more list entries: . . . scroll in the direction of the arrow with the Control key

Returning to the previous menu level

¤ Press the Display key Back

¤ press the End key briefly

Returning to idle status

¤ Press and hold the End key

Getting to know your telephone

Edit Entry

SetBack

Pa|

First Name:

Artmann

Surname:

abc2дбавгз abc

If a key is not pressed, after 3 minutes the display will automatically change to idle status.

Settings which have not been saved or confirmed are rejected.

Entering text

Input position

¤ Use to select an entry field. A field is activated when the cursor is blinking inside it. ¤ Use to move the position of the cursor.

Correcting incorrect entries

Delete characters to the left of the cursor:

Entering letters/characters

Multiple letters and digits are assigned to each key between and and the key. As soon as a key is pressed, the possible characters are displayed at the bottom of the display.

The selected character is highlighted.

Select letters/digits:

¤ Press the key briefly several times in succession

Switch between lower case, upper case and digit entry mode:

¤ Press the Hash key . . . the mode set is displayed at the bottom on the right

When editing a directory entry, the first letter and each letter following a space is automatically in upper case.

Entering special characters:

¤ Press the Star key . . . the available special characters are displayed . . . use to

navigate to the character you want OK

Getting to know your telephone

Locking/unlocking the keypad

The keypad lock prevents any accidental use of the telephone.

Locking the keypad:

Unlocking the keypad:

Changing the keypad lock PIN with the Web configurator: p. 37 If a call is indicated on the handset, the

accept the call. It then locks again when the call is finished. It is not possible to call emergency numbers either when k

¤ Press and hold . . . the following icon appears on the

display

¤ Press and hold . . . use to enter the keypad lock PIN

(default setting: 1234) OK

keypad automatically unlocks and you can

eypad lock is activated.

Making calls

The phone is connected to the LAN. At least one VoIP connection has been set up and assigned to the telephone.

VoIP connections are set up by the administrator with the Web configurator or assigned using a PABX.

Up to four VoIP connections (call numbers) can be assigned to the telephone. The first connection to be set up is the standard send connection. The name of the standard send connection is displayed in idle status at the top left of the display header ( p. 8).

No connection available: the following icon is shown in the display Information about the telephone connections and the standard send connection:

Web configurator p. 47

Making a call

¤ . . . use to enter a number lift the handset

¤ lift the handset . . . use to enter a number Dial

Use + as a prefix for calls abroad: Press and hold key

Calls are initiated via the standard send connection if you do not select another option. To use another VoIP connection:

¤ Select Line . . . use to select required connection Dial . . . use to enter the

number Dial

Using the speaker to make calls:

Using the headset to make calls:

You can switch over at any time during the conversation. In the following instructions, the icon also always stands for or .

When entering the call number:

Deleting incorrectly entered numbers to the left of the cursor: Transferring a number to the local directory: ¤ ( p. 26)

Cancel dialling:

Incoming call during number entry:

Accept the call: Reject the call:

¤ End

¤ Accept ¤ Reject

¤ Press the Handsfree key

or: Enter the number Press

¤ Press the Headset key

Making calls

Dialling from the directory

¤ . . . use to open the directory select entry lift the handset

¤ . . . use to select Contac ts OK select entry lift the handset

More than one number in the directory entry: . . . use to select a number OK

Dialling from the redial list

The redial list contains the most recently dialled numbers.

¤ In idle status press Redial select entry lift the handset

¤ . . . use to open the call lists Outgoing select entry lift the handset

Dialling from a call list

The call lists contain the most recent accepted, outgoing and missed calls ( p. 22). If the number is saved in the directory, the name is displayed.

¤ . . . use to open the call lists select a list (All, Accepted, Missed, Outgoing)

select entry lift the handset

The list of new missed calls can also be opened by pressing the Message key .

Dialling with quick dial keys

Keys 1 to 4 on the phone can be assigned a phone number, that is then dialled with one keypress.

Assign quick dial key from the Web configurator: p. 43.

¤ Press and hold qui ck di al k ey – . . . T he nu mbe r sav ed fo r th e ke y is d ial led, the

handsfree function or the headset is enabled

Dialling a number using a function key

Dialling numbers with one press of a function key.

A quick dial number is assigned to the function key. Assigning numbers to function keys: Web configurator ( p. 43).

¤ Press the function key . . . the number saved for the function key is dialled, the handsfree

function is activated

Increase the number of function keys: Connect expansion module

Making calls

Ringback

Asking for a ring back when the line of a participant you have called is busy.

The PABX or the provider supports this function.

Initiating ringback

¤ Ringback . . . the ringback request is registered

When the other participant's line is free, the ringback is initiated. The telephone rings, Ringback is displayed in the header.

There can be an active ringback on each line.

Cancelling ringback

¤ . . . use to select Select Services OK

An active call: Multiple active calls:

Anonymous calling

Withhold Calling Line Identification. The number is not shown to the person receiving the call.

The PABX or the provider supports this function.

¤ Cancel Ringback OK ¤ Active Ringbacks OK . . . Connections for which

ringback is active are denoted as such . . . Use to select a connection OK

¤ . . . use to select Select Services OK Withhold Number OK

if necessary, use to select a line Change ( = calls are anonymous)

Making calls

Incoming Call

SilenceReject

12:15

via 1 IP1

Peter Smith

089123456789

) (

)

(

Incoming calls

An incoming call is indicated by ringing, by a display on the screen and by the flashing Status LED.

The display shows

• Incoming Call in the header

• the caller's name if it has been stored in the

Protection from incoming calls

Activating/deactivating the ringtone

An incoming call is not signalled by ringing, but is displayed on the screen. Switching the ringtone on/off: Press and ho Ringtone is switched off: the follo

Ringtone silencing for anonymous calls: p. 32.

wing icon appears on the display

ld the Star key

Switching the alert tone (beep) on/off

Switch on an alert tone (beep) instead of the ringtone:

¤ Press and hold the Star key press Beep within 3 seconds . . . the following icon

appears in the status line

Switching off the alert tone: Press and hold the Star key

Making calls

Switching the "Do not disturb" function on and off

Incoming calls are not signalled. Switching "Do not disturb" on or off: Press the Do not disturn key "Do not disturb" is switched on: the Do not disturb key is illuminated, the display shows

"Do not disturb" active

Set up call forwarding: p. 21 The administrator can create a list of numbers which should never be signalled by the

telephone in the Web configurator.

During a conversation

Changing the volume

Changing the volume of the handset, the handsfree function or the headset during a call.

Louder: Save

Quieter: Save

If there is no input for two seconds, the most recent value is stored automatically.

Permanent volume settings: p. 33.

The volume can be set at 10 levels. The current setting is displayed.

Muting

Switching off the microphone in the handset, the handsfree facility and the headset. The other party to the call no longer hears what is being said.

Activating/deactivating the microphone: Press the Mute key Microphone is switched off: the Mute key is illuminated

Switching the handsfree function on/off

Making calls via the speaker and the microphone of the handsfree function. Switching on the handsfree function during a call:

¤ Press the Handsfree key Replace handset

Handsfree function is switched on: the key is illuminated

Switching off the handsfree function during a call:

¤ Lift the handset continue the call through the handset

Making calls

Displaying information

¤ Info

Function keys assigned: The assignment of the function keys is displayed ( p. 43)

unction keys not assigned: Information about the device is displayed ( p. 36)

Ending a call

¤ Replace the handset

Talking with several participants on the telephone

Accepting/rejecting Call Waiting

The PABX or the provider supports this function and the function is activated on the telephone ( p. 39).

Another call comes in during a conversation. The call is signalled in the display and by the Call Waiting tone. Call Waiting is displayed in the header.

Accepting the call:

¤ Accept . . . the connection to the waiting participant is made. The first participant is put on

hold and hears some on-hold music.

Rejecting the call:

¤ Reject

Permit/prevent Call Waiting

Permit or prevent Call Waiting during a call for all or for certain lines.

¤ . . . use to select Select Services OK Call Waiting OK if

necessary, press to select line Change ( = Call Waiting is permitted)

Define settings for Call Waiting with the Web configurator p. 39

Two simultaneous incoming calls

When there are two simultaneous incoming calls, both are shown on the display.

¤ . . . Use to select the call you want to accept Pick up the receiver . . . The required

connection is established.

The other call is handled as a waiting call.

Making calls

Call Swap

SwapEnd

12:15

via 1 IP1

On hold: Susan Black

Peter Brown

089123456789

Consultation calls

Consulting a second participant during a conversation.

¤ Press the Consultation call key . . . the first

conversation is put on hold

¤ Initiate a consultation call via the keypad or from

the directory

. . . when the participant picks up, conduct consu

ltation call

The display shows: On hold: < Ending a consultation call:

Number> or <name in the directory>

¤ End . . . the connection to the participant on hold is reactivated

¤ Replace the handset . . . both calls are ended

The call on hold is transferred to the consultation participant. If the consultation participant does not accept the call: a recall is initiated by the participant

on hold (your telephone rings). If you accept the call, you will be reconnected to the participant previously on hold.

Initiating consultation call from the directory

During the conversation:

¤ Press the Control key select entry Options Dial OK . . . if necessary,

select the number with OK . . . the first conversation is put on hold, the number is dialled

¤ Consult . . . the first conversation is put on hold Directory select entry Dial . . .

if necessary, use to select the number OK . . . the number is selected

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