Follett 25CR425A Service Manual
Symphony Plus™ 25 and 50 Series
Ice and Water Dispensers
Installation, Operation and Service Manual
25CR425A/W
50CR425A/W
25HR425A/W
50HR425A/W
Following installation, please forward this manual
totheappropriate operations person.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
25FB425A/W
50FB425A/W
Order parts online:
www.follettice.com
01033661R03
Contents
Welcome to Follett. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Before you begin .......................................................................... 3
Specications ..............................................................................4
Electrical ................................................................................ 4
Ambient ................................................................................. 4
Plumbing ................................................................................ 4
Ventilation clearances ...................................................................... 5
Approximate shipping weight ................................................................ 5
Installation ................................................................................. 5
Before you begin .......................................................................... 5
Installing freestanding dispensers ............................................................ 5
Installing countertop dispensers without legs .................................................... 7
Installing countertop dispensers with legs accessory ............................................. 9
Installing wall mount dispensers ............................................................. 10
Installing RIDE ice machines ............................................................... 13
User information ........................................................................... 14
How the dispenser works .................................................................. 14
Cleaning/descaling and sanitizing ............................................................ 14
Weekly ................................................................................ 15
Monthly ................................................................................ 15
Semi-Annually (more often if conditions dictate) ................................................ 15
Ice Machine and Dispenser ................................................................ 16
Dispenser only .......................................................................... 17
Service ................................................................................... 17
Lever models ........................................................................... 17
SensorSafe models ...................................................................... 17
Dispenser troubleshooting .................................................................. 20
Lever model troubleshooting guide ..........................................................20
SensorSAFE model troubleshooting guide .................................................... 21
Disassembly and replacement instructions ..................................................... 22
Ice transport tube replacement .............................................................23
Thermostat locations ..................................................................... 24
Replacement parts ......................................................................... 25
Dispenser exterior ........................................................................25
Dispense chute and splash panel (models with lever dispensing) ..................................27
Dispense chute and splash panel (models with SensorSAFE infrared dispensing) ..................... 28
Dispenser electrical box – SensorSAFE models ................................................29
Dispenser electrical box – lever models ....................................................... 30
Hopper components ...................................................................... 31
Ice transport tubing ....................................................................... 32
Chilled water components ................................................................. 32
Countertop dispenser plumbing connections ................................................... 33
Water treatment accessories for Symphony Plus ice and water dispensers .......................... 34
2 25CR/HR/FB and 50CR/HR/FB
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you take
a moment to review the installation portion of this manual before beginning to install the unit. Our installation
instructions are designed to help you achieve a trouble-free installation. Should you have any questions or require
technical help at any point, please call our technical service group at (877) 612-5086 or
(610) 252-7301.
Note: To expedite assistance, all correspondence or communication MUST include the model number, serial
number and complete and detailed explanation of the problem.
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If
damage is found, notify the shipper immediately and contact Follett Corporation so that we can help in the ling
of a claim, if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide
information about the type and capacity of Follett ice dispensing equipment. Following is an explanation of the
different model numbers.
50FB425A
Condenser type, A = air-cooled
Ice machine capacity in lb per day
Ice machine location, R = RIDE™, B = ice machine in base of freestanding units
Dispenser conguration, C = countertop, H = wall mount, F = freestanding
Approximate storage capacity in lb
CAUTION!
§ Do not tilt any unit further than 30° off vertical during uncrating or installation.
§ Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all times. If
access to this area is required, power to unit must be disconnected rst.
§ Follett recommends a Follett water lter system be installed in the ice machine inlet water line (standard capacity
#00130299, high capacity #00978957, carbonless high capacity #01050442).
§ Prior to operation clean and sanitize the dispenser in accordance with instructions found in this manual.
§ Ice is slippery. Be sure counters and oors around dispenser are clean, dry and free of ice.
25CR/HR/FB and 50CR/HR/FB 3
Specications
Electrical
§ Models with RIDE ice machines (25CR425A/W, 50CR425A/W, 25HR425A/W, 50HR425A/W). Ice machine and
dispenser require their own separate, dedicated circuit.
Ice machine Max. fuse Dispenser Max. fuse
Basic electrical: 115 V/60 Hz/1 phase 11.0A 15A 4.0A 15A
§ Freestanding models (25FB425A/W, 50FB425A/W) require a dedicated circuit.
Total system Max. fuse
Basic electrical: 115 V/60 Hz/1 phase 11.0A 15A
§ Dispensers and RIDE ice machines are supplied with 7-foot power cord with NEMA 5-15 hospital-grade plug.
Connect to a dedicated 15A dedicated circuit.
Note: It is preferred that circuit be protected by a GFCI.
CAUTION!
All eld wiring must be installed in accordance with NEC and local electrical codes. Field wiring diagram is
intended only to aid electrician or technician in understanding how equipment works.
Model Electrical connection Circuits required
25FB425A/W, 50FB425A/W cord & plug provided 115/60/1, 20A max. fuse size
25CR425A/W, 50CR425A/W
25HR425A/W, 50 HR425A/W
cord & plug provided 115/60/1
Dispenser: 20A max. fuse size,
Ice machine: 20A max. fuse size
Ambient
Air temp 100 F/38 C Max. 50 F/10 C Min. (Best performance below 80 F/27 C)
Water temp 90 F/32 C Max. 45 F/7.2 C Min. (Best performance below 70 F/21 C)
Water pressure 70 P.S.I./5Bar Max. 10 P.S.I./0.7 Bar Min.
Plumbing
25/50 CR with RIDE
ice machine
Dispenser drain 3/4" MPT 3/4" barbed tting 3/4" MPT
Ice machine drain 3/4" MPT 3/4 MPT 3/4" MPT
Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT
RIDE IM water inlet 3/8" FPT 3/8" FPT –
Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT
Note: Water shut-off recommended within 10 ft. (3 m) of dispenser. Drain to be hard-piped and insulated. Maintain at
least 1/4" per foot (20 mm per 1 m) run of slope.
25/50 HR with RIDE
ice machine
25/50 FB with ice
machine in base
4 25CR/HR/FB and 50CR/HR/FB
Ventilation clearances
§ No clearance required for countertop dispensers and wall mount dispenser models with RIDE ice machine
(25CR425A/W, 50CR425A/W, 25HR425A/W, 50HR425A/W).
Note: 12" (30.5 cm) at top advised for service.
§ 4" (10.2 cm) required at rear for freestanding models (25FB425A/W, 50FB425A/W).
Note: 12" (30.5 cm) at top advised for service.
Approximate shipping weight
§ 25/50 CR/HR: 310 lb (141 kg)
§ 25/50 FB 230 lb (105 kg)
Installation
Before you begin
§ All dispensers must be installed level in both directions to ensure proper operation.
§ All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser.
See counter cut-out (Fig. 3) for bottom exiting utilities on units with and without drain pans. For installations
where utilities will exit through back of dispenser, refer to back view drawings.
§ Wall mount models are designed for use above sinks or custom drain pans, and are not normally equipped with
integral drain pans. Front of sink should be a minimum of 23" (58.4 cm) from back wall. Connection of utilities
through the back for wall mount units is the same as shown in drawings for countertop models except that the
drain pan is absent.
§ SensorSAFE dispensers are shipped with a plastic, protective lm on sensor lenses. For proper operation, plastic
lm must be removed after installation.
Installing freestanding dispensers
1. Position dispenser in desired location and adjust legs to level in both directions.
2. Connect water supply to 3/8" FPT tting on back of dispenser (Fig. 1).
3. Connect separate drain lines to 3/4" MPT dispenser drain tting, and 3/4" MPT ice machine drain tting
on back of dispenser.
4. Run drain lines to wall or oor drain. If ice machine drain tting is below an intended wall drain, a
condensate pump must be used.
5. If ice machine is a water-cooled unit, connect water-cooled condenser supply line to 3/8" FPT condenser
inlet tting on back of dispenser.
Note: Do not run condenser supply water through ice machine water lter system.
6. Connect condenser drain line to 3/8" FPT condenser outlet tting on back of dispenser.
Important: Do not connect condenser drain line to any other drain lines.
7. Plug dispenser into 15A rated NEMA 5-15 wall socket.
8. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to
drop approximately 3/8" (5 mm) and pull forward.
9. Turn on water supply and check for leaks.
25CR/HR/FB and 50CR/HR/FB 5
Fig. 1 – Rear connections, freestanding models
access panel
10.62" (27 cm)
2.9" (7.6 cm)
3/8" FPT
water inlet
3.75" (9.5 cm)
2.775" (6.9 cm)
2.81" (7.2 cm)
power cord
3/4" MPT drain
3/8" FPT condenser outlet location
(water-cooled only)
3/8" FPT condenser outlet location
(water-cooled only)
31.5" (80 cm)
14" (35.7 cm)
33.75" (85.8 cm)
12.38" (31.4 cm)
9.62" (24.4 cm)
3/4" MPT icemaker drain location
10. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull
forward.
11. If dispenser is equipped with SensorSAFE remove protective plastic coating from dispense sensor labels.
12. Turn on dispenser power and bin signal rocker switches. Check dispenser and ice machine operation.
13. Sanitize ice machine according to instructions in ice machine manual. Discard ice made during sanitizing
process.
14. Turn off ice machine bin signal switch.
15. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions in Cleaning/
descaling and sanitizing section.
16. Turn ice machine bin signal switch on and replace front covers, securing with screws.
6 25CR/HR/FB and 50CR/HR/FB
Installing countertop dispensers without
(41.9 cm)
1.5" (38 mm)
.375" holes
Bracket
Inlet
Fitting
Drain
Fitting
Drain Tube
legs
1. Position dispenser in desired location, mark
dispenser outline on counter and remove
dispenser.
2. Regardless of whether utilities will exit
through back or bottom of dispenser, drill
four (4) 7/16" holes in counter to anchor
dispenser to counter (Fig. 2).
3. For utilities exiting through bottom only:
(a) Make cut out as shown in
Fig. 2.
(b) Move drain tting from back of dispenser
and mount where shown in Fig.3.
(c) Cut drain tube to length and attach to barbed
connection.
(d) Move inlet water tting from back of
dispenser and mount where shown in Fig.3.
(e) Cut water tubing to length and re-insert into
water tting.
Follett countertop dispensers can have any or all
utilities run directly through counter or out rear of
dispenser. For dispensers with any utilities exiting
through counter, make counter cut-out.
Fig. 2
(25.4 mm)
(9.52 mm)
21" (53.3 cm)
20.125" (51.1 cm)
1"
(22.9 cm x 40.7 cm)
(26.7 cm)
cut-out
9" X 16"
drain pan
10.5"
.44" (11 mm)
12.5"
(31.7 cm)
.375 (10 mm)
(16.5 cm)
– Bottom exiting utilities (countertop units)
16.5"
6.5"
Fig. 3
4. If ice transport tube will exit out rear of
dispenser, remove ice transport tube knockout (Fig. 4) from rear of dispenser.
Note: Utility connections can be accessed through
front of dispenser by removing stainless steel splash
panel, or by removing access panel (Fig. 1) on back
of dispenser.
25CR/HR/FB and 50CR/HR/FB 7
5. If power is to be supplied through counter
cut-out, complete steps 6-9. If power is
to be supplied through rear of dispenser,
proceed to step 10.
6. Temporarily remove rear access panel (Fig.
4) from rear of dispenser.
7. Loosen junction box mounting screws. Lift
junction box and power cord up until cord
and mounting screws clear notches on rear
panel of dispenser. Remove Phillips head
screws from right side of junction box.
8. Rotate junction box 90 degrees so that
screw holes on right side of junction box
align with holes on rear dispenser panel.
Resecure junction box to dispenser using
Phillips head screws.
9. Place power cord inside dispenser and
replace access panel (Fig. 4) to rear of
dispenser.
Note: For dispensers to be installed with utilities
connected through rear of dispenser, it may be easier
to make preliminary connections before dispenser is
set in place.
10. Apply a thick bead, approximately. 1/4"
(6 mm) diameter, of NSF listed silicone
sealant (Dow-Corning RTV-732 or
equivalent) 1/4" (6 mm) inside marked
outline of dispenser.
11. Carefully position dispenser on counter.
12. Remove four screws securing splash panel
to front of dispenser and gently lay splash
panel on counter. (Water line to solenoid
valve can be disconnected from water inlet
valve by pushing on ring at end of inlet
tting while pulling on tubing.)
13. Secure dispenser to counter with four 3/8"
bolts (supplied by others).
14. Smooth excess sealant around outside of
dispenser.
15. Run water supply line from back of
dispenser through utility knock-out (Fig.4)
or up through counter cut-out. Connect
water supply line to 3/8" FPT tting on (Fig.
3G) utility ange at bottom of dispenser.
16. Remove 3/4" drain connection plug from
either tting at rear of dispenser (Fig. 3)
or internal tting (Fig. 3), as appropriate.
Connect and run a dedicated drain line to
wall or oor drain. An air break should be
provided.
1 7. Proceed with either RIDE or top-mounted
ice machine connection instructions, as
appropriate.
* Dow Corning is a registered trademark of Dow Corning Corporation in the
United States and other countries
Fig. 4
3/4" MPT drain
6.375"
(16.2 cm)
10.5"
(26.7 cm)
14.75"
(37.5 cm)
access panel
utility connection
knock-out
0.8"
(20 mm)
ice transport
tube knock-out
5.875"
(14.9 cm)
8 25CR/HR/FB and 50CR/HR/FB
Installing countertop dispensers with legs accessory
CAUTION!
§ Do not tilt any unit further than 30° off vertical plane.
§ Countertop dispensers that sit on legs (not bolted to counter) can be inadvertently moved. Care should be taken
when operating and cleaning to avoid accidents.
1. Carefully tip dispenser back to expose
underside and block up in place.
2. Screw legs (shipped taped to drain pan of
dispenser) into dispenser bottom, taking
care to seat legs securely against underside
of dispenser.
3. Attach bottom panel and hardware to
bottom of dispenser with supplied screws
(Fig. 5).
4. Position unit in desired location and adjust
bullets on legs to level in both directions.
5. Make nal connections.
Fig. 5 – Bottom panel and leg assembly
bottom panel
leg
screw
25CR/HR/FB and 50CR/HR/FB 9
Installing wall mount dispensers
CAUTION!
§ WALL PREPARATION: Wall and fasteners must be of sufficient strength to carry weight of unit (185 lb (83.9kg)).
Hardware for this is not included.
Notes:
§ No drain pan is provided since the dispenser is
intended to be installed above a sink. (Contact
Follett if a drain pan is desired.)
§ SensorSAFE infrared dispensing is standard.
1. Recommended minimum counter depth and
mounting height shown on Fig. 6 ensures that
ice will drop into sink.
2. See Figs. 8-11 for model dimensions. The
dimensions include the 0.5" (13 mm) mounting
bracket supplied with the unit.
3. Cut utility hole in wall.
4. Mount support bracket to wall using fasteners of
sufficient strength (fasteners not included, see
Fig.12).
5. Rough in water and drain lines (3/4" copper
recommended) (Figs. 8-11).
6. Lift dispenser onto support bracket, positioning
unit so that hook on back of dispenser is
captured by support bracket angle (Fig. 12).
7. Install two (2) supplied 3/8"-16NC screws
through bottom of support bracket into bottom
of dispenser (Fig. 12). Slotted holes in support
bracket allow you to adjust and level the
dispenser. Ensure that the top of dispenser is
level or tilted slightly back toward the wall.
8. Remove bottom cover and make nal
connections.
9. Attach bottom panel and hardware to bottom of
dispenser (Fig. 13).
Fig. 6 – Wall mount side view
24.30"
(61.7 cm)
25HR425
26.50" (67.3 cm)
50HR425
30.50" (77.5 cm)
17.03"
(43.2 cm)
18.93"
(48.1 cm)
30.00" (76.2 cm)
MIN DISTANCE TO SINK FRONT
18.00" (45.7 cm)
SUGGESTED POWER
CORD ROUTING
Fig. 7– Wall mount side view
water and
drain tubing
wall
2.00
"
(5.2 cm) max.
10 25CR/HR/FB and 50CR/HR/FB
Fig. 8 – Wall mount bracket dimensions, WITHOUT
3.41"
(8.7 cm)
25HR425
12.91" (32.8 cm)
50HR425
14.91" (37.9 cm)
25HR425
22.41" (56.9 cm)
50HR425
26.41" (67.1 cm)
16.00"
(40.6 cm)
ANCHOR POINTS
0.438" (11 mm)
CLEARANCE
WALL STUDS
FRONT VIEW
4.68"
(11.9 cm)
16.12"
(40.9 cm)
1.31"
(3.3 cm)
25HR425
11.91" (30.3 cm)
50HR425
12.53" (31.8 cm)
WALL MOUNT
BRACKET
WALL
CUTOUT
16.00"
(40.6 cm)
ANCHOR POINTS
0.438" (11 mm)
CLEARANCE
FRONT VIEW
25HR425
16.54" (42.0 cm)
50HR425
18.54" (47.1 cm)
25HR425
26.04" (66.1 cm)
50HR425
30.04" (76.3 cm)
7.04"
(17.9 cm)
0.50"
(13 mm)
16.04"
(40.7 cm)
4.68"
(11.9 cm)
16.12"
(40.9 cm)
WALL STUDS
WALL MOUNT
BRACKET
WALL
CUTOUT
drain pan
Fig. 9 – Utility rough-in location, WITHOUT drain
pan
FRONT VIEW
WALL MOUNT
BRACKET
WALL
CUTOUT
3.84" (9.8 cm)
2.40" (6.1 cm)
5.49" (13.9 cm)
POWER CORD EXIT
8.62" (21.9 cm)
POTABLE WATER SUPPLY
3/8" COPPER TUBE
14.59" (37.1 cm)
DRAIN
3/4" COPPER TUBE
Fig. 10 – Wall mount bracket dimensions, WITH
drain pan
Fig. 11 – Utility rough-in location, WITH drain pan
FRONT VIEW
WALL MOUNT
BRACKET
WALL
CUTOUT
7.47" (19.0 cm)
6.31" (16.0 cm)
5.50" (14.0 cm)
POWER CORD EXIT
10.37" (26.3 cm)
DRAIN
3/4" COPPER TUBE
14.62" (37.1 cm)
POTABLE WATER SUPPLY
3/8" COPPER TUBE
1.30" (3.3 cm)
25CR/HR/FB and 50CR/HR/FB 11
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