Epson XXX-00 User Manual

Color Ink Jet Printer

Daily Use

4011700

XXX-00

Where to Find Information

Setup Guide

This guide will help you set up and begin using your printer. It
includes information on setting up your printer and installing the
printer software.

Daily Use guide

This guide provides information on normal printer operation. It
also contains troubleshooting tips and customer support
information.

Online guides included on the CD-ROM

The guides contained on the CD-ROM included with your printer
will help you learn more about your printer and color printing.
To view these guides, you must have a Web browser installed on
your computer. For more information on using this CD-ROM, see
the included

CD-ROM Booklet

.

❏ Reference Guide

❏ Color Guide

Provides detailed information about
printer software settings, printing on
special paper, maintenance, and problem
solving.

Includes sample images, explanations and
troubleshooting information that will help
answer your questions about color imaging
and printing.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of SEIKO EPSON
CORPORATION. The information contained herein is designed only for use with this EPSON
printer. EPSON is not responsible for any use of this information as applied to other printers.

Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by the purchaser
or third parties as a result of: accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly
comply with SEIKO EPSON CORPORATION's operating and maintenance instructions.

SEIKO EPSON CO RPORATION shall not be liable for any damages or problems arisin g from
the use of any options or any consumable products other than those designated as Original
EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION.

SEIKO EPSON CORPORATION shall not be held liable for any damage resulting from
electromagnetic interference that occurs from the use of any interface cables other than those
designated as EPSON Approved Products by SEIKO EPSON CORPORATION.

EPSON is a registered trademark and EPSON Stylus is a trademark of SEIKO EPSON
CORPORATION.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. EPSON disclaims any and all rights in those marks.

Copyright © 2000 by SEIKO EPSON CORPORATION, Nagano, Japan.

ii

Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . .1

A Few Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

ENERGY STAR Compliance . . . . . . . . . . . . . . . . . . . . . . . . . 4

For United Kingdom Users . . . . . . . . . . . . . . . . . . . . . . . . . .4

Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . .5

Printer Parts and Functions . . . . . . . . . . . . . . . . . . . . 7

Printer Parts and Control Panel Functions . . . . . . . . . . . . . 7

Loading Special Paper . . . . . . . . . . . . . . . . . . . . . . .10

Loading Special Paper and Other Media . . . . . . . . . . . . . . .10

Loading Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Printing with Windows . . . . . . . . . . . . . . . . . . . . . . . . 14

Printer Software Introduction . . . . . . . . . . . . . . . . . . . . . . . . 14

Making Changes to Printer Settings . . . . . . . . . . . . . . . . . . 15

Previewing your printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Getting Information Through Online Help . . . . . . . . . . . . . 26

Printing with Macintosh . . . . . . . . . . . . . . . . . . . . . . . 27

Printer Software Introduction . . . . . . . . . . . . . . . . . . . . . . . . 27

Making Changes to Printer Settings . . . . . . . . . . . . . . . . . . . 27

Previewing your printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . 38

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Checking the Print Head Nozzles . . . . . . . . . . . . . . . . . . . . . 45

Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

iii

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Correcting USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Typical Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . 57

Cancelling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Options and Consumable Products . . . . . . . . . . . . . 68

Options and Consumable Products . . . . . . . . . . . . . . . . . . . 68

iv

Safety Instructions

Important Safety Instructions

Read all of these instructions before using your printer. Also, be
sure to follow all warnings and instructions marked on the
printer.

Do not block or cover the openings in the printer’s cabinet.

❏

Do not insert objects through the slots.

Take care not to spill liquid on the printer.

❏

Use only the type of power source indicated on the printer’s

❏

label.

Connect all equipment to properly grounded power outlets.

❏

Avoid using outlets on the same circuit as photocopiers or air
control systems that regularly switch on and off.

Avoid electrical outlets controlled by wall switches or

❏

automatic timers.

Keep the entire computer system away from potential sources

❏

of electromagnetic interference, such as loudspeakers or the
base units of cordless telephones.

Do not use a damaged or frayed power cord.

❏

If you use an extension cord with the printer, make sure the

❏

total ampere rating of the devices plugged into the extension
cord does not exceed the cord’s ampere rating. Also, make
sure the total ampere rating of all devices plugged into the
wall outlet does not exceed the wall outlet’s ampere rating.

Do not attempt to service the printer yourself.

❏

1

Unplug the printer and refer servicing to qualified service

❏

personnel under the following conditions:

The power cord or plug is damaged; liquid has entered the
printer; the printer has been dropped or the cabinet damaged;
the printer does not operate normally or exhibits a distinct
change in performance.

If you use the printer in Germany, observe the following:

❏

To provide adequate short-circuit protection and over­current protection for this printer, the building installation
must be protected by a 16 Amp circuit breaker.

Bei Anschluß des Druckers an die Stromversorgung muß
sichergestellt werden, daß die Gebäudeinstallation mit einem
16 A-Überstromschalter abgesichert ist.

A Few Precautions

Take note of the following when using the printer, handling the
ink cartridges, or choosing a location for the printer.

When using the printer

Do not put your hand inside the printer or touch the ink

❏

cartridges during printing.

Do not move the print head by hand; otherwise, you may

❏

damage the printer.

Always turn the printer off using the

❏

this button is pressed, the
goes off. Do not unplug the printer or turn off the power to
the outlet until the

2

power button. When

P

power light flashes briefly then

P

power light stops flashing.

P

Before transporting the printer, make sure the print head is in

❏

the home (far right) position and the ink cartridges are in
place.

When handling the ink cartridges

Keep ink cartridges out of the reach of children. Do not allow

❏

children to drink from or otherwise handle the cartridges.

If ink gets on your skin, wash it off with soap and water. If it

❏

gets in your eyes, flush them immediately with water.

Do not shake an ink cartridge; this can cause leakage.

❏

Install the ink cartridge immediately after you remove it from

❏

its package. Leaving the cartridge unpacked for a long time
before use may result in reduced print quality.

Once you install an ink cartridge, do not open the clamp or

❏

remove the cartridge except to replace it with a new one.
Otherwise, the cartridge may become unusable.

Do not use an ink cartridge beyond the date printed on the

❏

cartridge carton. For best results, use up the ink cartridges
within six months of installing them.

Do not dismantle the ink cartridges or try to refill them. This

❏

could damage the print head.

When choosing a place for the printer

Place the printer on a flat, stable surface that extends beyond

❏

the printer base in all directions. The printer will not operate
properly if it is tilted or at an angle.

Avoid places subject to rapid changes in temperature and

❏

humidity. Also, keep the printer away from direct sunlight,
strong light, or heat sources.

3

Avoid places subject to shocks and vibrations.

❏

Leave enough room around the printer to allow for sufficient

❏

ventilation.

Place the printer near a wall outlet where the plug can be

❏

easily unplugged.

Note for French-speaking users:

Placez l’imprimante près d’une prise de contacte où la fiche peut être
débranchée facilement.

NERGY STAR Compliance

E

As an ENERGY STAR Partner, EPSON has
determined that this product meets the

TAR guidelines for energy efficiency.

S

NERGY

E

The International
a voluntary partnership with the computer and office equipment
industry to promote the introduction of energy-efficient personal
computers, monitors, printers, fax machines, and copiers in an
effort to reduce air pollution caused by power generation.

NERGY STAR Office Equipment Program is

E

For United Kingdom Users

Use of options

EPSON (UK) Limited shall not be liable against any damages or
problems arising from the use of any options or consumable
products other than those designated as Original EPSON
Pr od uc ts or EP SO N A pp ro ve d P ro du ct s b y E PS ON (U K) Li mi te d.

4

Safety information

Warning:

w

Important:

The wires in the mains lead fitted to this appliance are coloured in
accordance with the following code:

Green and yellow — Earth
Blue — Neutral
Brown — Live

If you have to fit a plug:

As the colours of the mains lead of this appliance may not match
coloured markings used to identify the terminals in a plug, please
proceed as follows:

The green and yellow wire must be connected to the terminal in
the plug which is marked with the letter E or the earth symbol (

The blue wire must be connected to the terminal in the plug
marked with the letter N.

This appliance must be earthed. Refer to the rating plate for
voltage and check that the appliance voltage corresponds to the
supply voltage.

G

).

The brown wire must be connected to the terminal in the plug
marked with the letter L.

If damage occurs to the plug, replace the cord set or consult a
qualified electrician.

Replace fuses only with a fuse of the correct size and rating.

Warnings, Cautions, and Notes

Warnings

w

must be followed carefully to avoid bodily injury.

5

Cautions

c

Notes

contain important information and useful tips on the operation of your
printer.

must be observed to avoid damage to your equipment.

6

Printer Parts and Functions

Printer Parts and Control Panel Functions

paper support

edge guide

sheet feeder

printer cover

output tray

output tray extension

ink cartridge clamps

print head

adjust lever

control panel

7

Buttons

Button Function

P

power

E

load/eject

R

cleaning

Turns the printer on and off.

Clears the printer's memory if pressed twice while the
power is on.

Loads or ejects paper if pressed and released within
two seconds.

Resumes printing if pressed and released after a paper
out error.

Moves the print head to the ink cartridge replacement
position if pressed for three seconds while the

A

color ink out light is flashing or on.

Returns the print head to its home position after ink
cartridge replacement.

Performs print head cleaning if pressed for 3 seconds
when the

Lights

Light Description

P

power

S

paper out

On when the printer is on.

Flashing when printer is receiving data, printing,
replacing an ink cartridge, charging ink, or cleaning
the print head.

On whe n th e pr int er is out of p ape r. L oad pap er in th e
sheet feeder, then press the
resume printing.

Flashing when the paper is jammed. Take all of the
paper out of the feeder, then reload the paper. If the
light continues to flash, turn off the printer and gently
pull all of the paper out of the printer.

B

black or A color ink out light is off.

E

load/eject button to

B

black or

8

B

black ink
out

On when the black ink cartridge is empty. Replace the
black ink cartridge (S020187).

Flashing when the black ink cartridge is nearly empty.

A

color ink
out

On when the color ink cartridge is empty. Replace the
color ink cartridge (S020191).

Flashing when the color ink cartridge is nearly empty.

9

Loading Special Paper

Loading Special Paper and Other Media

You can print on a wide variety of special media, including ink
jet paper, photo quality glossy film, photo paper, transparencies,
index cards, and adhesive sheets.

When loading special media distributed by EPSON, read the
instruction sheets packed with the media first and keep the
following points in mind. For more details on using such media,
see “Paper Handling” in the online

Make sure the printable side of the paper is facing up when

❏

loading media into the sheet feeder. See the instruction sheets
packed with the media to determine which side is the
printable surface. Some media have cut corners to help
identify the correct loading direction, as shown in the
illustration.

Reference Guide

cut corner

.

10

printable
side up

Make sure the paper stack fits under the arrow mark located

❏

on the inside surface of the left edge guide.

The loading capacity for EPSON special media is explained

❏

below.

360 dpi Ink Jet Paper
and Photo Quality Ink
Jet Paper

Photo Quality Ink Jet
Cards, Ink Jet Note
Cards, and Ink Jet
Greeting Cards

Photo Quality Glossy
Film

Ink Jet Transparencies Up to 30 transparencies.

Photo Quality Self
Adhesive Sheets

Photo Paper Up to 20 sheets.

Photo Stickers 16 and
Photo Stickers 4

Up to the arrow mark on the left edge
guide.

Up to 30 index cards.
Always place the included support
sheet* under the cards.

One sheet at a time.
Always put a support sheet* or a sheet
of plain paper under the glossy film.
If you wish to load multiple sheets, load
a maximum of 20 sheets and set the
minimum top margin of the page to
30 mm.

Always put a sheet of plain paper
under the stack of transparencies.

One sheet at a time.

For 200×300 mm Photo Paper, you
can only load one sheet at a time.
Always put a support sheet* under the
stack of Photo Paper.

One sheet at a time.
Always put the included support
sheets* A and B under the stack of
Photo Stickers.

Panoramic Photo Paper
and Iron-On Cool Peel
Transfer Paper

Matte Paper­Heavyweight

* Take care not to print on support sheets loaded under special media.

One sheet at a time.

Up to 20 sheets.
Always put a support sheet* under the
stack of Matte Paper-Heavyweight.

11

About special media cleaning sheets

Cleaning sheets packaged with EPSON special media should not
be used with this printer. The cleaning function performed by
these sheets is not necessary with this type of printer, and the
sheets could jam in the printer.

Loading Envelopes

When printing on envelopes, please note the following:

You can load up to 10 envelopes into the sheet feeder.

❏

Note:

The folding quality and thickness of envelopes varies widely. If the
total thickness of the stack of envelopes exceeds 10 mm, press each
envelope in the stack flat before loading.

Set the adjust lever to the “+” position. To do this, open the

❏

printer cover and reposition the lever.

Note:

❏

Return the adjust lever to the “0” position, which is the normal
position, after you finish printing on envelopes. Leaving the
lever in the “+” position may cause gaps to appear in images
printed on other media.

12

❏

When the adjust lever is in the “+” position, make sure the High
Speed setting in the printer driver’s Advanced dialog box is off.
To turn this option off, you may also need to change the Print
Quality setting.

Load envelopes flap edge first with the flap side down, as

❏

shown in the illustration.

Available envelopes sizes are:
No.10, DL, C6, 132 mm × 220 mm

Do not use envelopes that are curled or folded. Make sure to

❏

flatten the envelope flaps before loading. Avoid using
envelopes that are too thin; they may curl during printing.

❏

Select
driver.

Plain Paper

as the Media Type setting in the printer

13

Printing with Windows

Printer Software Introduction

The printer software which comes with your printer includes a
printer driver and printer utilities. The printer driver lets you
choose from a wide variety of settings to get the best results from
your printer. The printer utilities help you check the printer and
keep it in top condition.

Getting more information

For information on using the printer driver, see “Making Changes
to Printer Settings” on page 15.

For information on using the printer utilities, see “Using the
Printer Utilities” in the online

Note:

The specific features available in the printer software vary depending on
the version of Windows you are using.

Reference Guide

.

Online help provides more information about the printer
software. See “Getting Information Through Online Help” on
page 26 for instructions on accessing help.

Accessing the printer software

You can access the printer software from most Windows
applications, or from the Windows Start menu (Windows 95, 98
and NT 4.0).

When you access the printer software from a Windows
application, the settings you make apply only to the application
you are using.

14

When you access the printer software from the Start menu, the
settings you make apply to all of your Windows applications.

From Windows applications

1. From the File menu, click

2. In the dialog box that appears, click
or

Properties

. (Depending on your application, you may need

Print

or

Print Setup

Printer, Setup, Options

to click a combination of these buttons.) The printer driver
opens.

From the Windows Start menu

1. Click

Start

, point to

Settings

, then click

Printers

2. For Windows 95 and 98, select your printer, then click

Properties

printer, then click

on the File menu. For Windows NT 4.0, select your

Document Defaults

on the File menu. The

printer driver opens.

Making Changes to Printer Settings

The printer driver features the following menus and settings.

Main: Media Type, Ink, Mode

Paper: Paper Size, Copies, Orientation,

Printable Area

.

,

.

Layout: Reduce/Enlarge, Multi-Page, Watermark

The Mode settings on the Main menu are arranged to give you
four levels of control over the printer driver, as explained below.

Automatic

This mode provides the quickest and
easiest way to start printing. See “Using
the Automatic mode” on page 19.

15

PhotoEnhance

This mode lets you choose from a variety
of image-correction settings specially
designed for photos. See “Using the
PhotoEnhance mode” on page 20.

Custom

Advanced

This mode lets you choose from a list of
ready-made or personalized settings
suited to the kind of document you want
to print. When Custom is selected, the
Advanced button is enabled, allowing
you to access the Advanced dialog box.
See “Using the Custom mode” on page

21.

This button opens the Advanced dialog
box, where you can to make detailed
settings to fit your individual needs. From
the Advanced dialog box, you can add
your personalized settings to the Custom
Settings list.

In addition to making comprehensive Mode settings that affect
overall print quality, you can also modify individual aspects of
your printout using the Paper and Layout menus. For more
information about the Paper and Layout menus, see your online

Reference Guide

.

Making the Media Type setting

The Media Type setting determines what other settings are
available, so you should always make this setting first.

16

On the Main menu, select the Media Type setting that matches
the media which is loaded in the printer. To find out what Media
Type you are using, find your media in the list below, and refer
to the corresponding Media Type under which it is grouped
(shown in larger type). For some media, there are several Media
Type settings to choose from.

Plain Paper

Plain paper

Envelopes

EPSON Premium Ink Jet Plain Paper (A4) S041214

360 dpi Ink Jet Paper

EPSON 360 dpi Ink Jet Paper (A4) S041059

EPSON 360 dpi Ink Jet Paper (Letter) S041060

EPSON Iron-On Cool Peel Transfer Paper (A4) S041154

EPSON Iron-On Cool Peel Transfer Paper (Letter) S041153

S041025

S041028

S041155

Photo Quality Ink Jet Paper

EPSON Photo Quality Ink Jet Paper (A4) S041061

EPSON Photo Quality Ink Jet Paper (Letter) S041062

EPSON Photo Quality Ink Jet Paper (Legal) S041067

EPSON Photo Quality Ink Jet Cards (A6) S041054

×

EPSON Photo Quality Ink Jet Cards (5

EPSON Photo Quality Ink Jet Cards (8 × 10”) S041122

EPSON Photo Quality Self Adhesive Sheets (A4) S041106

EPSON Ink Jet Note Cards A6 (with envelopes) S041147

EPSON Ink Jet Greeting Cards 5 x 8” (with envelopes) S041148

EPSON Ink Jet Greeting Cards 8 x 10” (with envelopes) S041149

8”) S041121

S041026

S041029

S041048

17

Matte Paper-Heavyweight

EPSON Matte Paper-Heavyweight (A4) S041256

EPSON Matte Paper-Heavyweight (Letter) S041257

S041258
S041259

Photo Paper

EPSON Photo Paper (A4) S041140

EPSON Photo Paper (Letter) S041141

EPSON Photo Paper (4×6”) S041134

EPSON Photo Paper (100×150 mm) S041255

EPSON Photo Paper (200×300 mm) S041254

EPSON Panoramic Photo Paper (210×594 mm) S041145

EPSON Photo Paper Cards (A4) S041177

Photo Quality Glossy Film

EPSON Photo Quality Glossy Film (A4) S041071

EPSON Photo Quality Glossy Film (Letter) S041072

EPSON Photo Quality Glossy Film (A6) S041107

EPSON Photo Stickers 16 (A6) S041144

EPSON Photo Stickers 4 (A6) S041176

Ink Jet Transparencies

EPSON Ink Jet Transparencies (A4) S041063

EPSON Ink Jet Transparencies (Letter) S041064

Note:

The availability of special media varies by location.

18

Using the Automatic mode

When Automatic is selected as the Mode setting on the Main
menu, the printer driver takes care of all detailed settings based
on the current Media Type and Ink settings. To make the Ink
setting, click
and-white or grayscale. To make the Media Type setting, see
“Making the Media Type setting” on page 16.

to print in color, or

Color

to print in black-

Black

Note:

❏

Depending on the media selected in the Media Type list (while

Automatic

button that lets you choose from

Quality

❏

Most Windows applications feature paper size and page layout
settings that override similar settings on the printer driver.
However, if your application does not have these settings, verify the
settings on the printer driver’s Paper menu.

is selected), a slider appears under the

Quality

when print quality is more important than speed.

or

Speed

Custom

settings. Select

radio

19

Using the PhotoEnhance mode

The PhotoEnhance mode provides a variety of image-correction
settings that you can apply to your photo images before printing.
PhotoEnhance does not affect your original data.

Note:

❏

This mode is only available when printing 16-, 24-, or 32-bit color
data.

❏

Printing with

PhotoEnhance

required for printing, depending on your computer system and the
amount of data contained in your image.

You can select from the following settings.

Standard

People

Nature

This setting provides standard image correction for
most photos. Try this first.

This setting is best for photos of people.

This setting is best for outdoor scenery such as
mountains, sky, and oceans.

20

selected may increase the time

Soft Focus

This setting makes your photos look as if they were
taken with a soft-focus lens.

Sepia

Selecting

PhotoEnhance

Correction

This setting applies a sepia tone to your photos.

also enables the

Digital Camera

check box. Select this check box when you are
printing photos taken with a digital camera to give your printed
images the smooth, natural appearance of photographs taken
with a film camera.

Using the Custom mode

The Custom mode offers ready-made settings designed for
printing text and graphs and for applying a color-matching
method. You can also create and save your own custom settings.

You can select from the following ready-made settings.

Text/Graph

This setting is good for printing
presentation documents such as graphs
and charts.

21

Economy

This setting is best for printing drafts of text

ICM

(For Windows 95 and

98)

sRGB

This setting automatically adjusts printout
colors to match colors on your screen.
ICM stands for Image Color Matching.

This setting is best for color matching with
other sRGB devices.

Follow the steps below to select a Custom setting.

1. Select

Custom

as the Mode setting on the Main menu.

2. Click anywhere in the list box to open it, then select the most
appropriate setting for the type of document or image you
wish to print.

3. When you select a Custom setting, other settings such as Print
Quality, Halftoning, and Color Adjustment are made
automatically. Changes to these settings are reflected in the
display on the left side of the Main menu.

4. Before printing, be sure to verify the Media Type and Ink
settings, as they may be affected by the Custom setting you
select. See “Making the Media Type setting” on page 16.

22

Previewing your printout

Select the
wish to view a preview of your document before printing.

Print Preview

check box on the Main menu when you

23

When you send a print job to the printer, the Print Preview
window opens, allowing you to make changes before printing.

The Preview dialog box contains several icon buttons which you
can use to perform the following functions:

24

Drag ’n’ Drop Clicking this button lets you select and

Zoom Clicking this button enlarges or reduces

Fit-to-screen Clicking this button scales the

Maximum
zoom

Printable
area on/off

move watermarks.

the size of the previewed page.

previewed page so that it fits the size of
the window. Select this option if you
want to see the entire page at one time.

Clicking this button displays the
previewed page at the maximum
possible zoom ratio.

Clicking this button displays a rectangle
on the page being previewed. This
rectangle is the printable area for the
page. The printer cannot print anything
which exceeds this rectangle. Press the
icon button again to turn this feature off.

Watermark Clicking this button opens the

watermark settings dialog box, where
you can change any of the current
watermark settings.

Reset
watermark
settings

Previous
page

Next page Clicking this button displays the next

Clicking this b utton returns all watermark
settings to what they were when the
Print Preview window was first opened.
If nothing has been changed, this
feature is not available.

Clicking this button displays the page
previous to the one currently being
previewed. If there is no previous page
then this feature is not available.

page in the documen t. If there is no next
page then this feature is not available.

You can also manipulate the previewed document in the
following ways:

Select and preview individual pages.

❏

Reduce or enlarge the size of the preview.

❏

Select and print any or all pages.

❏

Apply watermarks. The watermark you select will appear in

❏

the previewed image. For detailed information on
customizing watermarks, see “Printing a watermark on your
document” in your

Reference Guide

.

Specify which pages in the document you would like printed

❏

using the Add and Remove features. To add or remove a page,
you must first click the page icon in the list appearing on the
left side of the preview window. Then add or remove it using
the commands in the Print Options menu.

Add page Clicking this button will add the

highlighted pages to the list of pages to
be printed.

25

Remove
page

Clicking this button will remove the
highlighted pages from the list of pages
to be printed.

After you have previewed the document, click
document, or click

Cancel

to cancel printing.

to print the

Print

Getting Information Through Online Help

Your printer software has an extensive online help feature, which
provides you with instructions on printing, making printer driver
settings, and using printer utilities.

Accessing help from your application

Open the File menu and choose

Printer, Setup, Options

, or

Properties

application, you may need to click a combination of these
buttons.)

Click

at the bottom of the Main, Paper, Layout, and

Help

Utility menus for help related to the items on that menu.

For Windows 95, 98, and NT 4.0, you can get specific help related
to any item on a menu by right-clicking the item, then clicking the

command

What's This?

.

or

Print

Print Setup

. (Depending on your

. Then click

Accessing help from the Windows Start menu

Click the
Windows 95 and 98) or
then click
window opens.

26

button, point to

Start

Programs

EPSON Printers

EPSON Stylus COLOR 670 Help

and

Epson

(for Windows NT 4.0),

. The help contents

(for

Printing with Macintosh

Printer Software Introduction

The printer software which comes with your printer includes a
printer driver and printer utilities. The printer driver lets you
choose from a wide variety of settings to get the best results from
your printer. The printer utilities help you check the printer and
keep it in top condition.

For information on using the printer driver, see “Making Changes
to Printer Settings” on page 27.

For information on using the printer utilities, see “Using the
Printer Utilities” in the online

You can also get more information about the printer software by
clicking the help icon in any of the dialog boxes in the printer
driver.

Reference Guide

.

Making Changes to Printer Settings

You will find the printer driver settings in the following dialog
boxes.

Print dialog box (click

❏

application or click

Page Setup dialog box (click

❏

your application)

Layout dialog box (click the Layout icon button in the Print

❏

dialog box)

Background Printing dialog box (click the Background

❏

Printing icon button located in the Print dialog box)

Options

on the File menu of your

Print

in the Page Setup dialog box)

Page Setup

on the File menu of

27

Preview dialog box (click the Preview icon button and then

❏

click

Preview

in the Print dialog box)

The Mode settings in the Print dialog box are arranged to give you
four levels of control over the printer driver, as explained below.

Automatic

PhotoEnhance

Custom

Advanced

This mode provides the quickest and
easiest way to start printing. See “Using
the Automatic mode” on page 32.

This mode lets you choose from a variety
of image-correction settings specially
designed for photos. See “Using the
PhotoEnhance mode” on page 32.

This mode lets you choose from a list of
ready-made or personalized settings
suited to the kind of document you want
to print. When Custom is selected, the
Advanced button is enabled, allowing
you to access the Advanced dialog box.
See “Using the Custom mode” on page

33.

This button opens the Advanced dialog
box, where you can make detailed
settings to fit your individual needs. From
the Advanced dialog box, you can add
your personalized settings to the Custom
Settings list.

In addition to making comprehensive Mode settings that affect
overall print quality, you can also modify individual aspects of
your printout using the settings contained in the Page Setup and
the Layout dialog boxes. For information on page setup options.
For information on page layout options.

Making the Media Type setting

The Media Type setting determines what other settings are
available, so you should always make this setting first.

28

In the Print dialog box, select the Media Type setting that matches
the paper you loaded in the printer. To find out what media type
you are using, find your media in the list below, and refer to the
corresponding media type under which it is grouped (shown in
larger type). For some media, there are several Media Type
settings to choose from.

29

Plain Paper

Plain paper

Envelopes

EPSON Premium Ink Jet Plain Paper (A4) S041214

360 dpi Ink Jet Paper

EPSON 360 dpi Ink Jet Paper (A4) S041059

EPSON 360 dpi Ink Jet Paper (Letter) S041060

EPSON Iron-On Cool Peel Transfer Paper (A4) S041154

EPSON Iron-On Cool Peel Transfer Paper (Letter) S041153

S041025

S041028

S041155

Photo Quality Ink Jet Paper

EPSON Photo Quality Ink Jet Paper (A4) S041061

EPSON Photo Quality Ink Jet Paper (Letter) S041062

EPSON Photo Quality Ink Jet Paper (Legal) S041067

EPSON Photo Quality Ink Jet Card (A6) S041054

EPSON Photo Quality Ink Jet Card (5 × 8”) S041121

EPSON Photo Quality Ink Jet Card (8 × 10”) S041122

EPSON Photo Quality Self Adhesive Sheet (A4) S041106

EPSON Ink Jet Note Cards A6 (with envelopes) S041147

EPSON Ink Jet Greeting Cards 5 x 8” (with envelopes) S041148

EPSON Ink Jet Greeting Cards 8 x 10” (with envelopes) S041149

S041026

S041029

S041048

30

Matte Paper-Heavyweight

EPSON Matte Paper-Heavyweight (A4) S041256

EPSON Matte Paper-Heavyweight (Letter) S041257

S041258
S041259

Photo Paper

EPSON Photo Paper (A4) S041140

EPSON Photo Paper (Letter) S041141

EPSON Photo Paper (4 × 6”) S041134

EPSON Photo Paper (100×150 mm) S041255

EPSON Photo Paper (200×300 mm) S041254

EPSON Panoramic Photo Paper (210 × 594 mm) S041145

EPSON Photo Paper Cards (A4) S041177

Photo Quality Glossy Film

EPSON Photo Quality Glossy Film (A4) S041071

EPSON Photo Quality Glossy Film (Letter) S041072

EPSON Photo Quality Glossy Film (A6) S041107

EPSON Photo Stickers 16 (A6) S041144

EPSON Photo Stickers 4 (A6) S041176

Ink Jet Transparencies

EPSON Ink Jet Transparencies (A4) S041063

EPSON Ink Jet Transparencies (Letter) S041064

Note:

The availability of special media varies by location.

31

Using the Automatic mode

When Automatic is selected as the Mode setting in the Print dialog
box, the printer driver takes care of all detailed settings based on
the current Media Type and Ink settings. To make the Ink setting,
click
or grayscale. To make the Media Type setting, see “Making the
Media Type setting” on page 28.

Note:

Depending on the media you choose in the Media Type list (while

Automatic

that lets you choose
quality is more important than speed.

to print in color, or

Color

is selected), a slider appears to the right of the Mode options

Quality

or

Black

Speed

to print in black-and-white

. Select

Quality

when print

Using the PhotoEnhance mode

The Photo Enhance mode provides a variety of image-correction
settings that you can apply to your photo images before printing.
PhotoEnhance does not affect your original data.

32

Note:

❏

This mode is only available when printing 32-bit color data.

❏

Printing with PhotoEnhance selected may increase the time required
for printing, depending on your computer system and the amount
of data contained in your image.

You can select from the following settings.

Standard

People

Nature

Soft Focus

Sepia

This setting provides standard image correction for
most photos. Try this first.

This setting is best for photos of people.

This setting is best for outdoor scenery such as
mountains, sky, and oceans.

This setting makes your photos look as if they were
taken with a soft-focus lens.

This setting applies a sepia tone to your photos.

If you are printing photos taken with a digital camera, you can
also select the

Digital Camera Correction

check box to give your
printed images the smooth, natural appearance of photographs
taken with a film camera.

Using the Custom mode

The Custom mode offers ready-made settings designed for
printing text and graphs and for applying a color-matching
method. You can also create and save your own custom settings.

33

You can select from the following ready-made settings.

Text/Graph

Economy

ColorSync

This setting is good for printing
presentation documents such as graphs
and charts.

This setting is best for printing drafts of text

This setting automatically adjusts printout
colors to match colors on your screen.

Follow the steps below to select a Custom setting.

1. Verify the Media Type and Ink settings in the Print dialog box.
For details, see “Making the Media Type setting” on page 28.

2. Click the

Custom

button in the Print dialog box. This enables
the Custom Settings list, located below and to the right of the
Custom radio button.

3. From the Custom Settings list, select the most appropriate
setting for the type of document or image you will print.

4. When you choose a Custom setting, other settings such as
Print Quality, Halftoning, and Color are made automatically.
Changes to these settings are reflected in the display on the
left side of the Print dialog box.

Previewing your printout

The Preview feature allows you to see how your document will
look before actually printing it. Follow these steps to preview
your document.

1. Make your printer driver settings.

2. Click the

34

button changes into a

Print

Preview icon button in the Print dialog box. The

Preview

button.

Note:

Use the Preview icon button to switch between the Print

,

Preview, and Save File modes. Click the icon to select the
mode you want. For information on the Save File mode, see “Saving
print settings in files” on page 36.

3. Click the

Preview

button. The Preview dialog box appears

and displays a preview of your document.

The Preview dialog box contains six icon buttons you can use to
perform the following functions.

Selection This feature lets you select, move, and

resize watermarks.

Zoom This feature enlarges the or reduces the

Margin
Display/
Non­Display

size of the previewed page.

This feature displays or hides borderlines
which indicate the printable area.

35

Watermark
Editing

This butto n opens the Water mark Edit box.
This dialog box allows you to add
watermarks to the document, and to
change any of the current watermark
settings.

Add Page

Remove
Page

These buttons let you select or deselect
the pages you want to print from the list
on the left side of the preview window.

4. If you are satisfied with the previewed image, click

If you are not satisfied with the appearance of the image, click

Cancel

. The Preview and Print dialog boxes close with the
current print settings preserved. Open the Print dialog box
again to make additional changes to the print settings.

Saving print settings in files

You can save the print settings in a file by using the Save File
icon button in the Print dialog box. This feature lets you print the
document using the saved print settings at a later time simply by
double-clicking the saved file. Follow these steps.

Note:

Use the Preview icon button to switch between the Print

Preview, and Save File modes. Click the icon to select the mode

you want.

1. Make your printer driver settings.

Print

,

.

2. Click the
repeatedly until the

Preview icon button in the Print dialog box

button changes into the

Print

button.

3. Click the

Save File

button.

4. Select the location where you want to save the file, then type
a file name into the Save As box and click

Save.

36

Save File

When you want to print the document, double-click the file to
open EPSON Monitor 3. Click the Resume button to send the
data to the printer.

37

Replacing Ink Cartridges

The printer’s indicator lights will inform you when it is time to
obtain a replacement ink cartridge and when it is time to replace
an empty cartridge. You can also check ink levels and start the ink
cartridge replacement procedure from your computer using the
Status Monitor utility. See the online
information.

Note:

If you need to replace an ink cartridge when the
lights are off, see “Replacing an Old or Damaged Ink Cartridge” in the
online Reference Guide.

This table describes the status of the lights on your printer and
the actions you need to take.

Lights Action

Reference Guide

B

black and A color

for more

38

f B
o B
f A
o A

o

= on, f = flashing

Warning:

❏

w

Keep ink cartridges out of the reach of children. Do not allow
children to drink from or otherwise handle the cartridges.

❏

If ink gets on your hands, wash them thoroughly with soap
and water. If ink gets into your eyes, flush them immediately
with water. If discomfort or vision problems remain after a
thorough flushing, see a doctor immediately.

Obtain a replacement black ink cartridge (S020187).

Replace the empty black ink cartridge.

Obtain a replacement color ink cartridge (S020191).

Replace the empty color ink cartridge.

Caution:

❏

c

Note:

❏

You cannot continue printing with one ink cartridge empty, even if
the other cartridge still contains ink. Before printing, replace the
empty cartridge.

❏

In addition to the ink used during document printing, ink is
consumed during the print head cleaning operation and during the
self-cleaning cycle which is performed when the printer is turned on.

To replace an ink cartridge using the printer’s control panel,
follow the steps below.

Note:

You can also replace an ink cartridge from your computer using the
Status Monitor. Click the
Status Monitor’s Printer Status window, then follow the on-screen
instructions.

EPSON recommends the use of genuine EPSON ink
cartridges. Other products not manufactured by EPSON
may cause damage to your printer not covered by EPSON's
warranties.

❏

Leave the old cartridge installed in the printer until you have
obtained a replacement. Otherwise, ink remaining in the
print head nozzles may dry out.

Replace Ink Cartridge

button in the

1. Make sure the printer is on. The
but not flashing. (Determine which cartridge needs to be
replaced as indicated by the

2. Lower the output tray at the front of the printer, then open
the printer cover.

B

power light should be on,

P

black and A color ink out light.)

39

3. Hold down the
head moves left to the ink cartridge replacement position, and

power light begins flashing.

the

P

Caution:

c

Note:

If you press the
black and
cleaning the print head.

Do not move the print head by hand as this may damage the
printer. Always use the

A

cleaning button for three seconds. The print

R

R

cleaning button to move it.

R

cleaning button for three seconds when the B

color ink out lights are off, the printer will start

40

4. Push back the release tabs and lift up the clamp that holds the
cartridge you want to replace as far as it will go. The cartridge
rises partly out of the cartridge holder.

The illustration shows color ink
cartridge replacement. To
replace the black ink cartridge,
lift up only the smaller clamp on
the left.

Caution:

c

5. Lift the cartridge out of the printer and dispose of it properly.
Do not take the used cartridge apart or try to refill it.

Once you open the ink cartridge clamp, the ink cartridge
becomes unusable and cannot be reinstalled, even if ink
remains.

w

Warning:

If ink gets on your hands, wash them thoroughly with soap
and water. If ink gets into your eyes, flush them immediately
with water. If discomfort or vision problems remain after a
thorough flushing, see a doctor immediately.

41

6. Remove the new ink cartridge from its protective bag. Next,
remove only the yellow tape seal from the cartridge.

black ink cartridge (S020187) color ink cartridge (S020191)

Caution:

❏

c

You must remove the yellow tape seal from the cartridge
before installing it; otherwise, a fatal error will occur and
the cartridge will become unusable.

❏

Do not remove the blue portion of the tape seal from the
top of the cartridge; otherwise, the print head may
become clogged and will be unable to print.

❏

Do not remove the tape seal from the bottom of the
cartridge; otherwise, ink will leak.

7. Place the ink cartridge gently into the cartridge holder with
the label on the cartridge facing up. Do not press down on the
cartridge.

42

8. Lower the ink cartridge clamp and press down until it locks
into place.

The illustration shows color ink
cartridge replacement. To
replace the black ink cartridge,
lift up only the smaller clamp on
the left.

Caution:

c

Once you install the ink cartridges, do not open their clamps
again until you replace the cartridges. Otherwise, the
cartridges may become unusable.

9. Make sure the
the
and begins charging the ink delivery system. This process
takes about thirty seconds to complete. W hen the ink charging
process is finished, the printer returns the print head to its
home position and the

c

cleaning button. The printer moves the print head

B A

Caution:

The
performs the ink charging operation. Never turn off the
printer while this light is flashing. Doing so can result in
incomplete charging of ink.

black and A color lights are off, then press

B

power light stops flashing.

P

P

power light continues to flash while the printer

43

10. Close the printer cover.

“Using EPSON Status Monitor 3” in the online

Reference Guide

44

Maintenance

Checking the Print Head Nozzles

If you find that the printed image is unexpectedly faint or dots in
the printed image are missing, you may be able to identify the
problem by checking the print head nozzles.

You can check the print head nozzles from your computer using
the Nozzle Check utility in the printer software, or from the
printer itself by using the printer’s control panel buttons.

Using the Nozzle Check utility

Follow the steps below to use the Nozzle Check utility.

Note:

Do not use the Nozzle Check utility while printing is in progress;
otherwise, your printout may be marred.

For Windows users

1. M ak e s ur e A 4 o r L et te r s iz e p ap er is lo ad ed in th e s he et fe ed er .

2. Click the

Nozzle Check

3. Follow the instructions on your screen.

tab in the printer software, then click the

Utility

button.

For Macintosh users

1. M ak e s ur e A 4 o r L et te r s iz e p ap er is lo ad ed in th e s he et fe ed er .

2. Click the
dialog box, then click the

3. Follow the instructions on your screen.

Utility icon button in the Print or Page Setup

Nozzle Check

button.

45

Using the control panel buttons

Follow the steps below to check the print head nozzles using the
control panel buttons.

1. Turn off your printer.

2. Make sure that A4 or Letter size paper is loaded in the sheet
feeder.

3. Hold down the
below) and press the
below) to turn on the printer.

4. Then release both buttons.

load/eject button (➀ in the illustration

E

power button (➁ in the illustration

P

46

The printer prints an operation check page including your
printer’s ROM version information, the ink counter code, and a
nozzle check pattern. Below are sample printouts.

Good sample

Print head needs to be cleaned

segments are missing

The above sample is in black and white, but the actual test prints in color
(CMYK).

If the nozzle check page does not print satisfactorily (for example,
if any segment of the printed lines is missing) there is a problem
with the printer. This could be a clogged ink nozzle or a
misaligned print head. See the next section for details on cleaning
the print head. For information on aligning the print head, see
“Aligning the Print Head” on page 50.

Cleaning the Print Head

If you find that the printed image is unexpectedly faint or dots in
the printed image are missing, you may be able to solve these
problems by cleaning the print head, which ensures that the
nozzles are delivering ink properly.

47

You can clean the print head from your computer with the Head
Cleaning utility in the printer software, or from the printer itself
by using the printer’s control panel buttons.

Note:

❏

Print head cleaning uses both color and black ink. To avoid wasting
ink, clean the print head only if print quality declines; for example,
if the printout is blurry or the color is incorrect or missing.

❏

Use the Nozzle Check utility first to confirm that the print head
needs to be cleaned. This saves ink.

❏

When the
cannot clean the print head. Replace the appropriate ink cartridge
first.

❏

Do not start the Head Cleaning or Nozzle Check utility while
printing is in progress; otherwise, your printout may be marred.

B

black or A color ink out light is flashing or on, you

Using the Head Cleaning utility

Follow the steps below to use the Head Cleaning utility.

For Windows users

1. Make sure that the printer is on and both
ink out lights are off.

Note:

B

black or A color ink out light is flashing, you can not clean

If the
the print head. Replace the appropriate ink cartridge first.

2. Click the

Cleaning

tab in the printer software, then click the

Utility

button.

black and A color

B

Head

3. Follow the messages on your screen.

48

For Macintosh users

1. Make sure that the printer is on, and the
ink out lights are off.

2. Click the Utility icon button in the Print or Page Setup
dialog box, then click the

3. Follow the on-screen instructions.

Head Cleaning

black and A color

B

button.

Using the control panel buttons

Follow the steps below to clean the print head using the control
panel buttons.

1. Make sure that the
black and

Note:

B

If the
clean the head.

2. Hold down the

color ink out lights are off.

A

black or A color ink out light is flashing or on, you cannot

power light is on and that both the B

P

cleaning button for three seconds.

R

The printer starts cleaning the print head and the
light begins flashing. Print head cleaning takes about thirty
seconds to complete.

power

P

49

c

Caution:

Never turn off the printer while the
Doing so may damage the printer.

P

power light is flashing.

3. When the
pattern to confirm that the head is clean and to reset the
cleaning cycle.

If print quality hasn’t improved after repeating this procedure
four or five times, turn the printer off and leave it alone overnight.
Then do the head cleaning again.

If the print quality still has not improved, one or both of your ink
cartridges may be old or damaged and may need to be replaced.
To replace an ink cartridge before it is empty, see “Replacing Ink
Cartridges” in the online

If print quality remains a problem after replacing the ink
cartridges, contact your dealer.

Note:

To maintain print quality, we recommend turning on the printer for at
least one minute every month.

power light stops flashing, print a nozzle check

P

Reference Guide

.

Aligning the Print Head

If you notice a misalignment of vertical lines, you may be able to
solve this problem from your computer using the Print Head
Alignment utility in your printer software. Follow the directions
below.

Note:

Do not start the Print Head Alignment utility while printing is in
progress; otherwise, your printout may be marred.

50

For Windows users

1. Make sure A4 or Letter size plain paper is loaded in the sheet
feeder.

2. Click the

Head Alignment

3. Follow the messages on your screen to align the print head.

tab in the printer software, then click the

Utility

button.

For Macintosh users

1. Make sure A4 or Letter size plain paper is loaded in the sheet
feeder.

2. Click the Utility icon button in the Print or Page Setup
dialog box, then click the

3. Follow the messages on your screen to align the print head.

Print Head Alignment

Print

button.

51

Troubleshooting

Correcting USB Problems

Make sure your computer is a Windows 98 pre-installed model

Your computer must be a Windows 98 pre-installed model. You
may not be able to install or run the USB Printer Driver on a
computer which is not equipped with a USB port or which is
upgraded from Windows 95 to 98.

For details about your computer, contact your dealer.

Make sure that EPSON USB Printer Devices appears in the Device Manager menu

If you canceled the plug-and-play driver installation before the
procedure was completed, either the USB printer device driver or
the printer driver may be incorrectly installed.

52

Follow the steps below to check the installation and reinstall the
drivers.

1. Turn the printer on. Plug the USB cable into the printer and
the computer.

2. Right-click the
click

Properties

3. Click the

Device Manager

My Computer

.

icon on your desktop, then

tab.

If your drivers are correctly installed,

Devices

should appear in the Device Manager menu.

EPSON USB Printer

If

EPSON USB Printer Devices

Manager menu, click the plus (+) sign beside
to view the installed devices.

If

USB Printer

device driver is not installed correctly. If

COLOR 670

correctly.

If neither
under

Other Devices

from the printer, then plug it into the printer again.

appears under

appears, the printer driver is not installed

USB Printer

nor

, click

does not appear in the Device

Other Devices

Other Devices

EPSON Stylus COLOR 670

Refresh

or unplug the USB cable

, the USB printer

EPSON Stylus

appears

53

4. Under

COLOR 670

5. When the following dialog box appears, click OK. Then click

OK

Other Devices

, then click

to close the Properties window.

, click

Remove

USB Printer

. Then click OK.

or

EPSON Stylus

6. Turn off both the printer and the PC. Then install the drivers
from the beginning again, following the instructions in the

Setup Guide

.

Printer does not work correctly with a USB cable

If your printer does not work correctly with a USB cable, try one
or more of these solutions:

54

Use the recommended USB cable as described in “System

❏

Requirements” in the online

If you use a USB hub, connect the printer to the first tier of the

❏

hub, or connect the printer to the computer’s USB port
directly.

For PCs, try reinstalling the USB printer device driver and the

❏

printer software. First, uninstall
using the Add/Remove Programs utility in the Control Panel,
then uninstall
software as described in

Devices

access the CD-ROM and double-click
Win 9x folder. Then follow the on-screen instructions.

EPSON USB Printer Devices

is not registered in the Add/Remove Programs list,

Reference Guide

EPSON Printer Software

Setup Guide

. If

.

. Next, reinstall the

EPSON USB Printer

epusbun.exe

in the

55

Error Indicators

You can identify many common printer problems using the lights
on your printer’s control panel. If your printer stops working and
the lights are on or flashing, use the following table of panel light
patterns to diagnose the problem, then follow the recommended
corrective measures.

Lights Problem and Solution

Paper out

o S

f S
n B
n A

No paper is loaded in
the printer.

Paper jam

Paper has jammed in
the printer.

Load paper in the sheet
feeder, then press the
eject button. The printer
resumes printing and the light
goes out.

Press the
The printer ejects the jammed
paper and then resumes
printing. If the error is not
cleared, open the printer
cover and remove the
jammed paper. Then reload
paper in the sheet feeder and
press the
The printer resumes printing.

E

load/eject button.

E

load/eject button.

E

load/

56

f B

o B

f A

Ink low (black ink cartridge)

The black ink cartridge
is nearly empty.

Ink out (black ink cartridge)

The black ink cartridge
is empty or not
installed.

Ink low (color ink cartridge)

The color ink cartridge
is nearly empty.

Obtain a replacement black
ink cartridge (S020187).

Replace the black ink
cartridge with a new one
(S020187). See “Replacing Ink
Cartridges” on page 38.

Obtain a replacement color
ink cartridge (S020191).

Ink out (color ink cartridge)

o A

f P
f S
o B
o A

f P
f S

The color ink cartridge
is empty or not
installed.

Carriage error

The print head
carriage is obstructed
by jammed paper or
other foreign material
and cannot return to
the home position.

Unknown printer error

An unknown printer
error has occurred.

Replace the color ink
cartridge with a new one
(S020191). See “Replacing Ink
Cartridges” on page 38.

Turn off the printer. Open the
printer cover and remove any
paper from the paper path by
hand. Then turn the printer
back on.

If the error is not cleared,
contact your dealer.

Turn off the printer, and
contact your dealer.

f B
f A

o

= on, n = off, f = flashing

Typical Problems and Solutions

Most printer problems have simple solutions. Find the problem
in the list below and apply the recommended solution. For more
information, see “Troubleshooting” in the online

Reference Guide

Print quality problems

If you are having print quality problems, try the solutions offered
here.

Horizontal banding

Try one or more of these solutions:

.

57

Make sure the printable side of the paper is face up in the sheet

❏

feeder.

Run the Head Cleaning utility to clear any clogged ink

❏

nozzles.

Vertical misalignment

Try one or more of these solutions:

Make sure the printable side of the paper is face up in the sheet

❏

feeder.

Run the Print Head Alignment utility.

❏

Turn off the

❏

instructions, see the printer driver’s online help for Windows.
For Macintosh, see “Using the Advanced settings” in the
online

High Speed

Reference Guide

Color gaps

Try one or more of these solutions:

Make sure your paper is not damaged, dirty, or too old.

❏

Run the Head Cleaning utility to clear any clogged ink

❏

nozzles.

Check the

❏

flashing, replace the ink cartridge. See “Replacing Ink
Cartridges” on page 38.

black and

B

Blurry or smeared printout

Try one or more of these solutions:

Make sure the printable side of the paper is face up in the sheet

❏

feeder.

setting in your printer driver. For

.

color ink out lights. If a light is

A

58

Make sure your paper is not damaged, dirty, or too old.

❏

Set the adjust lever to the “+” position, and make sure the

❏

Media Type setting in your printer driver is correct.

Paper feed or paper jam problems

If the printer doesn’t feed paper, feeds multiple pages, or the
paper is jammed, remove and reload the stack of paper, then press

load/eject button. Also make sure of the following:

the

E

The paper isn’t old or creased.

❏

Paper isn’t loaded above the arrow on the left edge guide.

❏

The edge guides are set correctly.

❏

The paper isn’t too thin or rough. Use paper that meets the

❏

paper requirements for this printer. See the online

for paper specifications.

Guide

Cancelling Printing

If the printouts are not what you expected and display incorrect
or garbled characters or images, you may need to cancel printing.
To cancel printing, follow the instructions below.

Reference

59

For Windows 95, 98 and NT 4.0

When you send a print job to the printer, the Progress Meter
appears on your computer screen.

Click the

button to cancel printing.

Stop

For Macintosh

The procedure for canceling printing for Macintosh varies,
depending upon whether background printing is on or off.

When background printing is on

1. Select

2. Press the

EPSON Monitor3

power button to turn off the printer.

P

from the application menu.

60

3. Click the name of the document which is printing in the
Document Name list, then click the Stop icon button to
cancel the print job.

When background printing is off

1. Press the P power button to turn off the printer.

2. Hold down the
the period (.) key to cancel the print job.

command key on your keyboard and press

J

Where to Get Help

If your printer is not operating properly and you cannot solve the
problem using the troubleshooting information in your printer
documentation, contact customer support services for assistance.

Customer support will be able to help you much more quickly if
you give them the following information.

Serial number of your printer

❏

(The serial number label is on the back of the printer)

Printer model

❏

Brand and model of your computer

❏

61

Printer software version

❏

(Click

Windows version you are using

❏

Software application(s) you normally use with your printer

❏

and their version number(s)

About

in your printer driver)

For United Kingdom and the Republic of Ireland Users

If you purchased your product in the UK or the Republic of
Ireland, EPSON (UK) LTD provides a range of customer services
and technical support.

Support Via the World Wide Web

For information on the latest EPSON products, software

❏

drivers, on-line user guides and answers to frequently asked
questions:
http://www.epson.co.uk

To email EPSON Technical Support:

❏

http://www.epson.co.uk/support/email/

For a full list of EPSON Customer and Warranty Support

❏

services:
http://www.epson.co.uk/support/

Support Via Telephone

Our Customer and Warranty Support teams can be contacted by
calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the
Republic of Ireland. They can provide the following services:

Technical information on installing, configuring and

❏

operating your EPSON products

Arranging for faulty EPSON products to be repaired within

❏

the warranty period

62

Pre Sales Enquiry Desk

Our Enquiry Desk team can be contacted by calling 0800 220546
in the UK or 1 800 409132 from the Republic of Ireland, by faxing
01442 227271 in the UK or 0044 1442 227271 from the Republic of
Ireland, and via Email at [e-mail]. They can provide the
following information:

Pre sales information and literature on new EPSON products

❏

(also available via our world wide web site at
http://www.epson.co.uk)

Where to purchase genuine EPSON consumables,

❏

accessories, and options

For Australian Users

EPSON Australia wishes to provide you with a high level of
Customer Service. As well as the user’s guide, we provide the
following sources for obtaining information:

EPSON FAXBACK

EPSON FAXBACK will fax you the latest specifications and
pricing for most EPSON products offered in Australia. There is
also technical information including details of the latest software
and drivers available. Phone [phone] and the system will
guide you through a number of choices before faxing the
information to your fax machine.

EPSON Bulletin Board System

This is where you can download the latest software and drivers.
Visit the BBS to check out the latest versions. If you have a modem,
phone [phone].

63

Internet URL http://www.epson.com.au

Access the EPSON Australia World Wide Web pages. Worth
taking your modem here for the occasional surf! You can get the
same information as offered on the EPSON FAXBACK and the
EPSON Bulletin Board plus more.

Your dealer

Don’t forget that your dealer can often help identify and resolve
problems. The dealer should always be the first call for advice on
problems. They can often solve problems quickly and easily as
well as give you advice on the next step to take.

EPSON Helpdesk

EPSON Helpdesk is provided as a final backup to make sure our
clients have access to advice. Operators on the Helpdesk can aid
you in diagnosing hardware and software problems. They can
also advise you on the latest EPSON products and where the
nearest dealer or service agent is located. Many types of queries
are answered here.

The Helpdesk numbers are:

Phone: [phone]

Fax: [phone]

We encourage you to have all the relevant information on hand
when you ring. The more information you prepare, the faster we
can help solve the problem. This information includes the

for your EPSON product, type of computer, operating

Guide

system, application programs, and any other information you feel
is required.

For India Users

Contacts for information, support and services are:

64

User’s

World Wide Web (www.epson.co.in)

Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ) Product Enquiry and
Technical Query are available.

Epson India Bangalore Head Office:

Phone: [phone]

Fax: [phone]

For Malaysia Users

Contacts for information, support and services are:

World Wide Web (www.epson.com.my)

Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ) and Email Enquiry are
available.

Epson Trading Shah Alam Head Office

Phone: [phone]

Fax: [phone]

For Singapore Users

Sources of information, support and services available from
Epson Singapore are:

World Wide Web (www.epson.com.sg)

Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ), Sales Enquiry, and Technical
Email Support are available.

65

Epson HelpDesk < Phone: [phone] >

Our HelpDesk team can help you with the following over the
phone:
Sales enquiry and product information
Product usage questions or problem
Enquiries on repair service and warranty

For Hong Kong Users

To obtain technical support as well as other after-sales services,
users are welcome to contact EPSON Hong Kong Limited.

Internet home page

EPSON Hong Kong has established a local home page in both
Chinese and English on the Internet to provide users with the
following information:

Product information

❏

Answers to Frequently Asked Questions (FAQs)

❏

Latest versions of EPSON printer drivers

❏

Users can access our World Wide Web home page at:

http://www.epson.com.hk

Electronic bulletin board system

An electronic bulletin board system (BBS) is also available to
obtain printer information and the latest versions of printer
drivers. You can log on to the following number for the BBS
service:

BBS: (852) 2827-4244

66

Technical Support Hotline

You can also contact our technical staff at the following telephone
and fax numbers:

Phone: [phone]

Fax: [phone]

For Philippines Users

To obtain technical support as well as other after sales services,
users are welcome to contact the EPSON Philippines
Representative Office at the telephone and fax numbers below:

Phone: [phone]

Fax: [phone]

BBS: [phone]

67

Options and Consumable Products

Options and Consumable Products

Options

EPSON supplies the following interface cables for your printer.
However, you can use any interface cable that meets these
specifications. See your computer manual for any additional
requirements.

Parallel Interface Cable (shielded) C83602✽ from D-SUB 25-

❏

pin (computer) to 36-pin Amphenol 57 Series (printer)

USB Interface Cable (shielded) C83623

❏

(computer) to Series B 4-pin (printer)

Note:

❏

The asterisk
number, which varies by location.

❏

Depending on your geographic location, one or both of these cables
may not be supplied.

Caution:

Use only interface cables which meet the specifications listed

c

above. Using other cables not covered by EPSON warranties may
cause the printer to malfunction.

(✽)

is a substitute for the last digit of the product

from Series A 4-pin

✽

Consumable products

The following ink cartridges and EPSON special media are
available for your printer.

68

Ink cartridges

You can use the following cartridges with your printer.

Black ink cartridge S020187

Color ink cartridge S020191

Note:

The product numbers of ink cartridges may vary by location.

EPSON special media

EPSON offers specifically designed media for ink jet printers to
meet most high-quality printing needs.

EPSON Premium Ink Jet Plain Paper (A4) S041214

EPSON 360 dpi Ink Jet Paper (A4) S041059

EPSON 360 dpi Ink Jet Paper (Letter) S041060

EPSON Photo Quality Ink Jet Paper (A4) S041061

EPSON Photo Quality Ink Jet Paper (Letter) S041062

EPSON Photo Quality Ink Jet Paper (Legal) S041067

EPSON Photo Quality Ink Jet Cards (A6) S041054

EPSON Photo Quality Ink Jet Cards (5 × 8”) S041121

EPSON Photo Quality Ink Jet Cards (8 × 10”) S041122

EPSON Photo Quality Self Adhesive Sheets (A4) S041106

EPSON Ink Jet Note Cards A6
(with envelopes)

EPSON Ink Jet Greeting Cards 5 × 8”
(with envelopes)

EPSON Ink Jet Greeting Cards 8 × 10”
(with envelopes)

S041025

S041028

S041026

S041029

S041048

S041147

S041148

S041149

69

EPSON Photo Quality Glossy Film (A4) S041071

EPSON Photo Quality Glossy Film (Letter) S041072

EPSON Photo Quality Glossy Film (A6) S041107

EPSON Ink Jet Transparencies (A4) S041063

EPSON Ink Jet Transparencies (Letter) S041064

EPSON Photo Paper (A4) S041140

EPSON Photo Paper (Letter) S041141

EPSON Photo Paper (4 × 6”) S041134

EPSON Photo Paper (100×150 mm) S041255

EPSON Photo Paper (200×300 mm) S041254

EPSON Photo Paper Cards (A4) S041177

EPSON Photo Stickers 16 (A6) S041144

EPSON Photo Stickers 4 (A6) S041176

EPSON Panoramic Photo Paper (210 × 594 mm) S041145

EPSON Iron-On Cool Peel Transfer Paper (A4) S041154

EPSON Iron-On Cool Peel Transfer Paper (Letter) S041153

EPSON Matte Paper-Heavyweight (A4) S041256

EPSON Matte Paper-Heavyweight (Letter) S041257

Note:

The availability of special media varies by location.

70

S041155

S041258
S041259

EPSON OVERSEAS MARKETING LOCATIONS

EPSON AMERICA, INC.

20770 Madrona Ave.
P.O. Box 2842
Torrance, CA 90509-2842
Phone: [phone]
Fax: [phone]

EPSON DEUTSCHLAND GmbH

Zülpicher Straße 6,
40549 Düsseldorf Germany
Phone: [phone]
Fax: [phone]

EPSON AUSTRALIA PTY. LTD.

70 GIBBES STREET, CHATSWOOD 2067 NSW.
Phone: [phone]
Fax: [phone]

EPSON HONG KONG LTD.

Rooms 4706-10, 47/F,
China Resources Bldg.,
26 Harbour Road, Wanchai, Hong Kong
Phone: [phone]
Fax: [phone]

EPSON ITALIA S.p.A.

V.le F.lli Casiraghi 427
20099 Sesto S.Giovanni
MI, Italy
Phone: [phone]
Fax: [phone]

EPSON UK LTD.

Campus 100, Maylands Avenue,
Hemel Hempstead, Herts,
HP2 7TJ, U.K.
Phone: [phone]
Fax: [phone]

EPSON FRANCE S.A.

68 bis, rue Marjolin
92300, Levallois-Perret, France
Phone: [phone]
Telex: 610657

EPSON SINGAPORE PTE. LTD.

No. 1 Temasek Avenue #36-00
Millenia Tower, Singapore 039192
Phone: [phone]
Fax: [phone]

EPSON TAIWAN TECHNOLOGY &
TRADING LTD.

10F, No. 287 Nanking E. Road, Sec. 3,
Taipei, Taiwan, R.O.C.
Phone: [phone]
Fax: [phone]

EPSON IBERICA S.A.

Av. de Roma, 18-26
08290 Cerdanyola del Valles
Barcelona, Spain
Phone: [phone]
Fax: [phone]

SEIKO EPSON CORPORATION
(Hirooka Office)

80 Harashinden, Hirooka
Shiojiri-shi, Nagano-ken
399-0785 Japan

EPSON PORTUGAL, S.A.

R. do Progresso, 471, 1° Perafita
4460 Matosinhos, Portugal
Phone: [phone]
Fax: [phone]

1999 September

Color Ink Jet Printer

Daily Use

Printed in Japan

99.XX-XX