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XP-960 Small-in-One® Printer
Start Here
Read these instructions before using your product.
Note for Spanish speakers/Nota para hispanohablantes: Para
obtener instrucciones de configuración en español, consulte la Guía de
instalación en epson.com/support/xp960sp (requiere una conexión a
Internet).
3 Lower the scanner unit.
2
Turn on and configure
1
Unpack
Note:
• Do not open ink cartridge packages until you are ready to install the
ink. Cartridges are vacuum packed to maintain reliability.
• The CD/DVD tray is taped to the bottom of cassette 2.
1 Remove all protective materials from the product.
1 Connect the power cord to the back of the printer and to
an electrical outlet.
Caution: Do not connect to your computer yet.
2 Turn on the product, then adjust the control panel.
3 Select your language.
Note:
• You can change the language later using the product’s control
panel. For more information, see the online User’s Guide.
• If an error message appears, turn off the product and check
that no protective material has been left inside the product.
2 Lift up the scanner unit and remove all protective
materials.
3
Install ink cartridges
1 Lift up the scanner unit.
Caution: Do not touch the flat, white cable.
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2 Unpack the ink cartridges.
Caution: Do not touch the areas shown below. Doing so may
prevent normal operation and printing.
3 Remove the cap from each ink cartridge. Store the caps in
the included plastic bag.
Note: Save the caps and use them to recap the ink cartridges
after removing them for storage or disposal.
You can load the following paper sizes:
• Cassette 1: 3.5 × 5-, 4 × 6-, or 5 × 7-inch photo paper
• Cassette 2: Letter-size, A4-, legal-size, or 8 × 10-inch paper
See the instructions below for loading paper.
• Rear paper feed slot: Up to 11 × 17, one sheet at a time
See the online User’s Guide for instructions on loading paper
in cassette 1 and rear paper slot, available paper types, sizes,
loading capacity, and loading CD/DVD/Blu-ray™ discs.
1 Lower the front cover (if it’s not open already) and pull on
the front cover to pull out the paper cassette.
2 Slide the side edge guides outward and set the front edge
guide to the paper size you are using.
4 Insert the cartridges at an angle in the holder for each
color. Press each cartridge down until it clicks.
5 Lower the scanner unit.
6 The printer starts charging the ink. Ink charging takes
approximately 7 minutes. When you see a completion
message on the printer’s LCD screen, charging is
complete.
3 Insert the paper with the glossy or printable side
facedown.
Note: Make sure the paper is loaded against the front edge
guide and not sticking out from the end of the cassette.
4 Slide the side edge guides against the paper, but not too
tight. Make sure the paper is under the tabs on the side
edge guides.
Caution: Don’t turn off the printer or raise the scanner unit while
the printer is charging or you’ll waste ink.
Note: The cartridges included with the printer are designed
for printer set up and not for resale. After some ink is used for
charging, the rest is available for printing.
4
Load paper
Output tray
Cassette 1 Cassette 2/front cover
5 Keep the cassette flat as you insert it all the way.
6 Select the paper settings on the product’s control panel, if
prompted.
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Install software
5
Any problems?
Note: If your computer does not have a CD/DVD drive or you are using a
Mac, an Internet connection is required to obtain the product software.
1 Make sure the product is NOT CONNECTED to your
computer.
Windows®: If you see a Found New Hardware screen, click
Cancel and disconnect the USB cable.
2 Insert the product CD or download and run your product’s
software package:
epson.com/support/xp960 (U.S.) or
epson.ca/support/xp960 (Canada)
3 Follow the instructions on the screen to run the setup
program.
OS X: Make sure you install Software Updater to receive
firmware and software updates for your product.
Network setup was unsuccessful.
• Make sure you select the right network name (SSID). The
product can only connect to a network that supports 2.4
GHz.
• If you see a firewall alert message, click Unblock or Allow
to let setup continue.
• If your network has security enabled, make sure you enter
your network password (WEP key or WPA passphrase)
correctly. Passwords must be entered in the correct case.
There are lines or incorrect colors in my printouts.
Run a nozzle check to see if any of the print head nozzles are
clogged. Then clean the print head, if necessary. See the online
User’s Guide for more information.
The product’s screen is dark.
Touch the screen to wake your product from sleep mode.
Setup is unable to find my product after connecting it
with a USB cable.
Make sure the product is turned on and securely connected as
shown:
4 When you see the Select Your Connection screen, select
one of the following:
• Wireless connection
In most cases, the software installer automatically
attempts to set up your wireless connection. If setup
was unsuccessful, you will be prompted to set up your
wireless connection manually. Make sure you know
your network name (SSID) and password.
• Direct USB connection
Make sure you have a USB cable (not included).
• Wired network connection
Make sure you have an Ethernet cable (not included).
5 When software installation is complete, restart your
computer.
Mobile printing
Connect wirelessly from your tablet, smartphone, or
computer. Print documents and photos from across the
room or around the world. See your Quick Guide or visit
epson.com/solutionsfinder.
Any questions?
Quick Guide
Basic information and troubleshooting.
User’s Guide
Windows: Click the icon on your desktop or Apps screen to
access the online User’s Guide.
OS X: Click the icon in Applications/Epson Software/Guide
to access the online User’s Guide.
If you don’t have a User’s Guide icon, go to the Epson website,
as shown below.
Technical support
epson.com/support (U.S.) or epson.ca/support (Canada)
(562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6 am
to 8 pm, Pacific Time, Monday through Friday, and 7 am to
4 pm, Pacific Time, Saturday. Days and hours of support are
subject to change without notice. Toll or long distance charges
may apply.
Recycling
Epson offers a recycling program for end of life hardware and
ink cartridges. Please go to epson.com/recycle for information
on how to return your products for proper disposal.
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Need paper and ink?
Try Epson specialty papers with Claria® Ink for
professional results. You can purchase them at
epson.com/ink3 (U.S. sales) or epson.ca
(Canadian sales). You can also purchase
supplies from an Epson authorized reseller.
Call 800-GO-EPSON (800-463-7766).
XP-960 replacement ink cartridges
Color Standard-capacity High-capacity
Black 277 277XL
Cyan 277 277XL
Magenta 277 277XL
Yellow 277 277XL
Light Cyan 277 277XL
Light Magenta 277 277XL
EPSON and Claria are registered trademarks and EPSON Exceed Your Vision is a registered
logomark of Seiko Epson Corporation. Small-in-One is a registered trademark, and Designed
for Excellence is a trademark of Epson America, Inc.
Mac and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
General Notice: Other product names used herein are for identification purposes only and may
be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
© 2015 Epson America, Inc., 4/15
Printed in XXXXXX CPD-42855
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