Epson XP-860, XP-820 Quick Guide and Warranty
XP-820/XP-860
Small-in-One® Printer
Quick Guide
This guide includes basic information about your product and troubleshooting tips. See
the resources below for additional information.
User’s Guide
See the online User’s Guide for detailed information on using your product, including
these features:
• Connect wirelessly from your smartphone, tablet, or computer. Print documents
and photos from across the room or around the world with Epson Connect
Google Cloud Print
• Easily set up networking—Wi-Fi, Wi-Fi Direct, and Ethernet.
• Print photos from a memory card, USB flash drive, or external hard drive.
• Copy, scan, and fax directly from the control panel.
• Print creative projects on card stock using the rear paper feed slot.
• Process large documents with the 30-page capacity Automatic Document
Feeder.
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Support
Visit epson.com/support (U.S.) or epson.ca/support (Canada) where you can
download drivers, view manuals, see FAQs, or e-mail Epson support.
Wireless Videos
View easy-to-follow videos on connecting the printer to your network. Visit
epson.com/support/wireless (U.S.) or epson.ca/support/wireless (Canada) to
view the videos.
Using the Control Panel
The control panel makes it easy to use all the features of your product. To save energy, the
screen goes dark after several minutes of inactivity. Touch the screen to wake the product
up.
Turn on or off
Open or close the
output tray
home screen
Cancel/return to
previous menu
Navigate the screenLCD screenReturn to
Start copying/printing/
scanning/faxing
The touch screen displays only the buttons that are available for the task you are working
on. For more information on the icons displayed on the screen, press if necessary, then
select
Help > Icon List.
Loading Paper
Epson offers a wide array of high quality papers, making it easy to maximize the impact of
your documents, photos, presentations, and other projects. For a list of compatible paper,
instructions on loading envelopes or legal-size paper, or using the rear feed slot, see the
online User’s Guide.
You can load paper in a variety of sizes in the lower cassette and photo-size paper in the
upper cassette. The following paper sizes can be loaded in each cassette:
Cassette 1 (upper cassette):
4 × 6- or 5 × 7-inch photo paper
Cassette 2 (lower cassette):
letter-size, A4, legal-size, 4 × 6-, 5 × 7-, or 8 × 10inch photo paper
2 Using the Control Panel
To load paper, follow these steps:
1. Raise the control panel and open the front cover. If the output tray is open, press
on the LCD screen to close it.
2. Pull out the paper cassette and slide the edge guides outward.
Upper cassette
Note: If you do not see the upper cassette, it may be pushed into the printer. Remove the
lower cassette, then carefully pull out the upper cassette.
Lower cassette
3. Set the front edge guide to the position for the paper size you are using. Insert paper
with the glossy or printable side facedown, then slide the side edge guides against the
paper, but not too tight.
Upper cassette
Lower cassette
Loading Paper 3
4. Keep the cassette flat as you gently insert it. Insert the upper cassette until the arrows
on the right side line up.
Upper cassette Lower cassette
5. Select the size and type of paper you just loaded on the product LCD screen.
Solving Network Problems
If you have a problem with your Epson® product, check the messages on the LCD screen
to diagnose the cause of most problems. To view help topics on the screen, press if
necessary, then select
You can also check the basic troubleshooting suggestions below. For more in-depth
troubleshooting, see your online User’s Guide or FAQs at epson.com/support (U.S.) or
epson.ca/support (Canada).
■ Try connecting to the wireless router or access point with your computer or another
device to confirm that it is working correctly.
■ Try restarting the router (turn it off and then on), then try to connect to it again.
■ Print a network status sheet from the product’s control panel.
Press if necessary, and select
select
Start.
Check the signal strength. If it is poor, try moving the product closer to your router or
access point. Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or
large metal object such as a filing cabinet.
Help > Troubleshooting.
Network > Details > Print Status Sheet. Then
■ If your wireless router has security enabled, make sure you entered the WEP key or
WPA passphrase correctly.
■ When using TCP/IP, make sure your network’s DHCP option is enabled (your router
manufacturer will be able to assist you with this setting).
■ Remove and reinstall your product software.
■ Disable the firewall temporarily to see if that may be causing the problem. Contact
your firewall manufacturer for assistance.
4 Solving Network Problems
Solving Paper Jam Problems
If paper has jammed, follow the steps on the LCD screen. If necessary, check the following
areas:
Inside Paper cassettes
Remove the auto-duplexer from the back of the printer and remove any jammed paper.
Notices
Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals; and/or CPU
Boards and Power Supplies used with Class B Personal Computers:
We: Ep son America, Inc.
Located at: 3840 Kilroy Airport Way, MS 3-13, Long Beach, CA 90806
Telephone: (562) 981-3840
Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and
15 of the FCC rules as a Class B digital device. Each product marketed is identical to the
representative unit tested and found to be compliant with the standards. Records maintained
continue to reflect the equipment being produced can be expected to be within the variation
accepted, due to quantity production and testing on a statistical basis as required by 47CFR §2.909.
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that
may cause undesired operation.
Trade Name: Epson
Type of Product: Multifunction printer
Model: C492C
Solving Paper Jam Problems 5
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