Epson XP-850, XP-800 Series, XP-800, XP-801 Basic Manual

4123296_c0_00.fm Page 1 Friday, June 22, 2012 1:49 PM

Basic Guide

4123296_c0_00.fm Page 2 Friday, June 22, 2012 1:49 PM

Ink Cartridge Codes

BK C M Y LC LM

Black Cyan Magenta Yellow Light

277 277 277 277 277 277

XP-850

277XL 277XL 277XL 277XL 277XL 277XL

Not all cartridges are available in all regions.

Cyan

Light

Magenta

Basic Guide

Contents

Contents

Introduction......................... 2

Where to Find Information................... 2

Caution, Important and Note................. 2

Using Epson Connect Service................. 2

Safety Instructions................... 2

For New Zealand users...................... 3

Control Panel Overview............. 4

Button and LCD........................... 4

Lights................................... 5

Paper and Media Handling.......... 5

Selecting Paper............................ 5

Loading Paper............................ 5

Into the paper cassette..................... 5

Into the rear paper feed slot................. 7

Loading a CD/DVD........................ 8

Removing a CD/DVD..................... 9

Inserting a Memory Card.................... 9

Placing Originals.......................... 10

Automatic Document Feeder (ADF)......... 10

Scanner glass.......................... 11

Copying............................ 12

Printing Photos..................... 12

From a Memory Card...................... 12

From a Digital Camera..................... 13

Setting up group dial entries............... 16

Sending Faxes............................ 16

Receiving Faxes........................... 16

Printing Reports.......................... 17

More Functions..................... 17

Replacing Ink Cartridges........... 19

Safety instructions......................... 19

Precautions.............................. 19

Replacing an ink cartridge................... 19

Basic Troubleshooting............. 21

Error Messages........................... 21

Paper Jams.............................. 22

Removing jammed paper from the rear cover

.................................... 22

Removing jammed paper from inside the

product.............................. 23

Removing jammed paper from the paper

cassette............................... 23

Removing jammed paper from the Automatic

Document Feeder (ADF).................. 24

Print Quality Help......................... 25

Faxing Help............................. 25

Where To Get Help.................. 26

Technical Support Web Site.................. 26

Scanning........................... 13

Faxing.............................. 14

Introducing FAX Utility.................... 14

Connecting to a Phone Line.................. 14

About a phone cable..................... 14

Using the phone line for fax only............ 14

Sharing line with phone device............. 15

Checking the fax connection............... 15

Setting Up Fax Features..................... 15

Setting up speed dial entries................ 15

1

Basic Guide

Introduction

Where to Find
Information

Introduction

!

Caution

must be followed carefully to avoid bodily injury.

Important

c

must be observed to avoid damage to your
equipment.

The latest version of the following manuals are available
on the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)

❏ Start Here (paper):

Provides you with information on setting up the
product and installing the software.

❏ Basic Guide (paper):

Provides you with basic information when you are
using the product without a computer.

❏ User’s Guide (PDF):

Provides you with detailed operating, safety, and
troubleshooting instructions. See this guide when
using this product with a computer, or when using
advanced features such as 2 sided copying.
To view the PDF manual, you need Adobe Acrobat
Reader 5.0 or later, or Adobe Reader.

❏ Network Guide (HTML):

Provides network administrators with information
on both the printer driver and network settings.

❏ Help (on the product display):

Provides basic operating and troubleshooting
instructions on the product’s LCD screen. Select the
Help menu on the control panel.

Note

contain useful tips and restrictions on product operation.

Using Epson Connect
Service

Using Epson Connect and other companies’ services,
you can easily print directly from your smartphone,
tablet PC or laptop, anytime and practically anywhere
even across the globe! For more information about
printing and other services, visit the following URL;
https://www.epsonconnect.com/ (Epson Connect
portal site)
http://www.epsonconnect.eu/ (Europe only)

You can view the Epson Connect guide by
double-clicking the

shortcut icon on the desktop.

Safety Instructions

Caution, Important and
Note

Caution, Important and Note in this manual are
indicated as below and have the following meaning.

Read and follow these instructions to ensure safe use of
this product. Make sure you keep this guide for future
reference. Also, be sure to follow all warnings and
instructions marked on the product.

2

Basic Guide

Safety Instructions

❏ Use only the power cord supplied with the product

and do not use the cord with any other equipment.
Use of other cords with this product or the use of the
supplied power cord with other equipment may
result in fire or electric shock.

❏ Be sure your AC power cord meets the relevant local

safety standard.

❏ Never disassemble, modify, or attempt to repair the

power cord, plug, printer unit, scanner unit, or
options by yourself, except as specifically explained
in the product’s guides.

❏ Unplug the product and refer servicing to qualified

service personnel under the following conditions:
The power cord or plug is damaged; liquid has
entered the product; the product has been dropped
or the casing damaged; the product does not
operate normally or exhibits a distinct change in
performance. Do not adjust controls that are not
covered by the operating instructions.

❏ Place the product near a wall outlet where the plug

can be easily unplugged.

❏ Do not place or store the product outdoors, near

excessive dirt or dust, water, heat sources, or in
locations subject to shocks, vibrations, high
temperature or humidity.

❏ Take care not to spill liquid on the product and not

to handle the product with wet hands.

❏ Keep this product at least 22 cm away from cardiac

pacemakers. Radio waves from this product may
adversely affect the operation of cardiac
pacemakers.

❏ Avoid using a telephone during an electrical storm.

There may be a remote risk of electric shock from
lightning (for fax capable models).

❏ Do not use a telephone to report a gas leak in the

vicinity of the leak (for fax capable models).

Note:

The following provides safety instructions for ink
cartridges.
& “Replacing Ink Cartridges” on page 19

For New Zealand users

General warning

The grant of a Telepermit for any item of terminal
equipment indicates only that Telecom has accepted
that the item complies with the minimum conditions for
connection to its network. It indicates no endorsement
of the product by Telecom, nor does it provide any sort
of warranty. Above all, it provides no assurance that any
item will work correctly in all respects with another item
of Telepermitted equipment of a different make or
model, nor does it imply that any product is compatible
with all of Telecom’s network services.
Telepermitted equipment only may be connected to the
EXT telephone port. This port is not specifically
designed for 3-wire-connected equipment.
3-wire-connected equipment might not respond to
incoming ringing when attached to this port.
The automatic calling functions of this equipment must
not be used to cause a nuisance to other Telecom
customers.

❏ If the LCD screen is damaged, contact your dealer.

If the liquid crystal solution gets on your hands,
wash them thoroughly with soap and water. If the
liquid crystal solution gets into your eyes, flush
them immediately with water. If discomfort or
vision problems remain after a thorough flushing,
see a doctor immediately.

3

Basic Guide

Control Panel Overview

Control Panel Overview

Note:

❏ Control panel design varies depending on location.

❏ Although the control panel design and what displayed on the LCD screen such as menu names and option names may

differ from your actual product, the method of operation is the same.

Button and LCD

Buttons Function

a

b

c

-

d

e

f

g

Turns the product on or off.

Displays the Home menu.

LCD screen displays menus.
If your product has a touch panel, you can scroll the screen by swiping the LCD screen.
Swipe the center of LCD screen quickly.
Try swiping a bit harder if the touch panel is slow to respond.

Menus are displayed depending on the action you perform, such as inserting a memory card.
If the menu you want is not displayed, press
item in the Auto Selection Mode menu.
Setup > Guide Functions > Auto Selection Mode

Scrolls the screen.

Press to display the CD/DVD label menu.
The product prepares CD/DVD label printing.

Cancels/returns to the previous menu.

Starts copying/printing/scanning/faxing.

. To disable automatic menu selection, turn off each

4

Basic Guide

Paper and Media Handling

Lights

Lights Function

On when the product is on.
Flashes when the product is receiving data, printing/copying/scanning/faxing, replacing an ink cartridge,
charging ink, or cleaning the print head.
Flashes slowly when the product is in sleep mode.

Stays on while the printer is connected to a network. Flashes while network settings are being adjusted
(green: Wi-Fi/orange: Ethernet).

Note:
See the Help on the control panel for more information on the icons displayed on the LCD screen.

Paper and Media
Handling

Selecting Paper

The product automatically adjusts itself for the type of
paper you select in your print settings. That is why the
paper type setting is so important. It tells your product
what kind of paper you are using and adjusts the ink
coverage accordingly. The table below lists the settings
you should choose for your paper.

For this paper LCD paper type

Plain paper* Plain Paper

Epson Bright White Ink Jet
Paper*

Epson Ultra Glossy Photo
Paper

Epson Premium Glossy Photo
Paper

Epson Premium Semigloss
Photo Paper

Epson Glossy Photo Paper Glossy

Epson Photo Paper Photo Paper

Plain Paper

Ultra Glossy

Prem. Glossy

Prem. Glossy

Epson Photo Quality Ink Jet
Paper

Epson Matte Paper–
Heavyweight

Epson Double-Sided Matte
Paper

Epson Photo Stickers Photo Sticker

* You can perform 2-sided printing with this paper.

Matte

Matte

Matte

Loading Paper

Into the paper cassette

Note:

❏ Although the instructions in this section are based

on cassette 2, the method of operation is the same for
cassette 1.

❏ The available paper type, size and loading capacity

differs between cassette 1 and 2. See the PDF User’s
Guide for more information.

❏ For instructions on loading envelopes or a Photo

Stickers sheet, see the User’s Guide PDF.

5

Basic Guide

Paper and Media Handling

Open the front cover.

A

Note:

If the output tray has been ejected, close it before pulling
out the paper cassette.

Pull out the paper cassette.

B

Note:

When using Legal-size paper, remove the CD/DVD tray,
and then extend cassette 2 as shown in the illustration.

Slide the edge guide to adjust to the paper size you

D

will use.

Load paper toward the edge guide with printable

E

side face-down, and check that the paper is not
sticking out from the end of the cassette.

Slide the edge guides to the sides of the paper

C

cassette.

Note:

❏ Fan and align the edges of the paper before loading.

❏ For plain paper, do not load paper above the line just

under the
For Epson special media, make sure the number of
sheets is less than the limit specified for the media.

❏ When you select Cassette 1>Cassette 2 as the Paper

Source, load the same size and type of paper in both

cassettes.

6

arrow mark inside the edge guide.

Basic Guide

Paper and Media Handling

Slide the edge guides to the edges of the paper.

F

Keep the cassette flat and insert it back into the

G

product carefully and slowly.

Note:

❏ Leave enough space in front of the product for the

paper to be fully ejected.

❏ Do not remove or insert the paper cassette while the

product is operating.

Open the rear paper feed slot cover and then pull

B

out the paper support.

Slide the edge guide.

C

Load a single sheet of paper with the printable

D

side face-up at the center of the rear paper feed
slot, and then set the edge guide. The printable
side is often whiter or brighter than the other
side.

Into the rear paper feed slot

Note:

Even though you can print on paper with a thickness of

0.05 to 0.6 mm, some hard paper may not be fed correctly
even if the thickness is within this range.

Send your print job to the product (from your

A

computer, or by using the control panel).

Note:

Before sending your print job, you cannot load paper into
the rear paper feed slot.

7

Basic Guide

Paper and Media Handling

Note:

Insert the paper so that the leading edge is approximately
5 cm from the groove in the edge guides.

Press x.

E

Note:

The paper ejects automatically after a certain period of
time.

Loading a CD/DVD

Important:

c

❏ Do not insert the CD/DVD tray while the

product is operating. Otherwise, your product
may be damaged or the surface of the CD/DVD
may become dirty or scratched.

❏ When ejecting/inserting the CD/DVD tray,

make sure nothing is placed on the output tray.

Note:

If the output tray has been ejected, close the tray and the
front cover.

Remove the CD/DVD tray from the product.

C

Place a CD/DVD on the CD/DVD tray with the

D

printable side face-up, and then insert the tray
into the product. Make sure that the u marks on
the tray and the d marks on the product match,
so that the line on the tray aligns with the
product.

Note:

You can also print on a Blu-ray Disc

Press on the control panel, and then select

A

Load CD/DVD.

Raise the panel as far as it will go.

B

™

.

Press Done on the LCD screen.

E

Note:

The CD/DVD tray ejects automatically after a certain
period of time.

8

Basic Guide

Paper and Media Handling

Removing a CD/DVD

Remove the CD/DVD tray from the product, and

A

then remove your CD/DVD from the tray.

Caution:

!

Be careful not to scratch the surface of the CD/DVD
when removing it.

Lower the control panel.

B

Insert the CD/DVD tray back into the slot on the

C

bottom of the product.

Inserting a Memory Card

You can print photos in a memory card or save a
scanned data in a memory card. The following memory
cards are supported.

Important

c

The following memory cards require an adapter.
Attach it before inserting the card into the slot,
otherwise the card may get stuck.

❏ miniSD, microSD, miniSDHC, microSDHC,

microSDXC, MMCmicro

❏ MMCmobile

❏ Memory Stick Micro

Open the cover, and insert one card at a time.

A

SD, miniSD, microSD, SDHC, miniSDHC,
microSDHC, SDXC, microSDXC, MultiMediaCard,
MMCplus, MMCmobile, MMCmicro, Memory Stick
Duo, Memory Stick PRO Duo, Memory Stick PRO-HG
Duo, Memory Stick Micro, MagicGate Memory Stick
Duo, CompactFlash, Microdrive

Check the light stays on.

B

= on, = flashing

9

Basic Guide

Paper and Media Handling

Important

c

❏ Do not try to force the card all the way into the

slot. It should not be fully inserted.

❏ Do not remove the memory card while the light

is flashing. The data in the memory card may
be lost.

Note:

❏ If you have more than 999 images on your memory

card, images are automatically divided into groups
and the group selection screen is displayed. Select the
group that contains the image you want to print.
Images are sorted by the date they were taken.

❏ To select another group, select Print Photos on the

Home menu. Next, select Options, Select Location,
and then Select Folder or Select Group.

Placing Originals

Automatic Document Feeder
(ADF)

You can load your original documents in the Automatic
Document Feeder (ADF) to copy, scan, or fax multiple
pages quickly. The ADF can scan both sides of your
documents. To do so, select the option in the copy
setting menu.

Important:

c

To prevent paper jams, avoid the following
documents. For these types, use the scanner glass.

❏ Documents held together with paper clips,

staples, etc.

❏ Documents that have tape or paper stuck to

them.

❏ Photos, OHPs, or thermal transfer paper.

❏ Paper that is torn, wrinkled, or has holes.

Tap the originals on a flat surface to even the

A

edges.

Open the ADF input tray, and then slide out the

B

output tray extension.

You can use the following originals in the ADF.

Size A4/Letter/Legal

Type Plain paper

2

Weight

Capacity 30 sheets or 3 mm or less (A4,

When you scan a 2-sided document using the ADF, legal
size paper is not available.

64 g/m

Letter)/10 sheets (Legal)

to 95 g/m

2

10

Slide the edge guide on the Automatic Document

C

Feeder.

Basic Guide

Paper and Media Handling

Insert the originals face-up and short edge first

D

into the Automatic Document Feeder, and then
slide the edge guide until it is flush with the
originals.

Note:

The ADF icon is displayed when originals are placed in
the automatic document feeder.

Note:

❏ For A4, 2-up Copy layout, place the original as

shown. Make sure the orientation of the original
matches the Document Orientation settings.

Scanner glass

Open the document cover.

A

Place your original face-down on the scanner

B

glass, and slide it to the front-right corner.

Close the cover gently.

C

Note:

When there is a document in the Automatic Document
Feeder (ADF) and on the scanner glass, priority is given
to the document in the Automatic Document Feeder
(ADF).

❏ When you use the copy function with the Automatic

Document Feeder (ADF), the print settings are fixed
at Reduce/Enlarge - Actual Size, Paper Type - Plain
Paper, and Paper Size - A4. The print is cropped if
you copy an original larger than A4.

Placing a CD

Place the CD face-down in the center.

11

Basic Guide

Copying

Placing photos

Place photos 5 mm apart.

Note:

You can copy one photo or multiple photos of different
sizes at the same time, as long as they are larger than 30 x
40 mm.

Copying

Follow the steps below to copy documents.

Load paper in the cassette 2.

A

& “Into the paper cassette” on page 5

Place original.

B

& “Placing Originals” on page 10

Enter Copy mode from the Home menu.

C

Press + or - to set the number of copies.

D

Set the color.

E

Select the appropriate copy settings such as paper

G

size, paper type, and paper quality.

Note:

❏ You can preview the copy results before you start

copying.

❏ You can make various layout copies such as 2-sided

copy, 2-up copy, and so on. Change the 2-sided or
layout settings as necessary.

Press x to start copying.

H

Note:

Refer to the PDF User’s Guide for other copying functions
and the Copy mode menu list.

Printing Photos

From a Memory Card

Load photo paper in the paper cassette.

A

& “Into the paper cassette” on page 5

Insert a memory card.

B

& “Inserting a Memory Card” on page 9

Note:

You can also print photos from an external USB device.

Enter Print Photos mode from the Home menu.

C

Press d to make the copy settings.

F

12

Basic Guide

Scanning

Select a photo and press + or - to set the number

D

of copies.

Note:
❏ You can crop and enlarge your photo. Press Edit and

Crop/Zoom, and then make the settings.

❏ To select more photos, press y and repeat step 4.

❏ If you want to correct your images, press Edit and

Photo Adjustments, and then make the settings.
Scroll down if necessary.

❏ If the screen display (for example, "-","+", or menus)

disappears, touch the LCD screen.

Press Settings, and then make the print settings.

E

Scroll down if necessary.

Press x to start printing.

F

Note

Refer to the PDF User’s Guide for other printing functions
and the Print Photos mode menu list.

From a Digital Camera

Load photo paper in the paper cassette.

A

& “Into the paper cassette” on page 5

Remove a memory card.

B

Enter Setup mode from the Home menu.

C

Connect the camera to the product with a USB

G

cable, and then turn on the camera.

See your camera’s guide to print.

H

Compatibility PictBridge

File Format JPEG

Image Size

Note:

❏ Depending on the settings on this printer and the

digital camera, some combinations of paper type,
size, and layout may not be supported.

❏ Some of the settings on your digital camera may not

be reflected in the output.

80 × 80 pixels to 9200 × 9200 pixels

Scanning

You can scan documents and send the scanned image
from the product to a memory card or a connected
computer.

Enter External Device Setup. Scroll down if

D

necessary.

Select Print Settings.

E

Make the appropriate print settings. Scroll down

F

if necessary.

Note:

❏ If you want to scan your data to a memory card,

insert a memory card first.
& “Inserting a Memory Card” on page 9

❏ If you want to use the Scan to Cloud service,

double-click the shortcut icon
and check the Epson Connect guide.

Place your original(s).

A

& “Placing Originals” on page 10

Enter Scan mode from the Home menu.

B

13

on your desktop

Basic Guide

Faxing

Select a scan menu item.

C

If you select Scan to Memory Card, you can

D

make scanning settings.
If you select Scan to PC, select your computer.

Press x to start scanning.

E

Note:

See the PDF User’s Guide for other scanning functions
and the Scan mode menu list.

Your scanned image is saved.

Faxing

Note:

Refer to the PDF User’s Guide for other faxing functions
and the Fax mode menu list.

Introducing FAX Utility

FAX Utility is a software capable of transmitting data
such as documents, drawings, and tables created using a
word processing or spreadsheet application directly by
fax, without printing. Use the following procedure to
run the utility.

Windows

Click the start button (Windows 7 and Vista) or click

Start (Windows XP), point to All Programs, select
Epson Software, and then click FAX Utility.

Mac OS X
Click System Preference, click Print & Fax or Print &
Scan, and then select FAX (your product) from Printer.

Then click as follows;
Mac OS X 10.6.x, 10.7.x: Option & Supplies - Utility -

Open Printer Utility
Mac OS X 10.5.x: Open Print Queue - Utility

Connecting to a Phone
Line

About a phone cable

Use a phone cable with the following interface
specification.

❏ RJ-11 Phone Line

❏ RJ-11 Telephone set connection

Depending on the area, a phone cable may be included
with the product. If so, use that cable.

Using the phone line for fax only

Connect a phone cable leading from a telephone

A

wall jack to the LINE port.

Make sure Auto Answer is set to On.

B

& “Sending Faxes” on page 16

Important:

c

If you do not connect an external telephone to the
product, make sure you turn on auto answer.
Otherwise, you cannot receive faxes.

Note:

For more details, see the online help for FAX Utility.

14

Basic Guide

Faxing

Sharing line with phone device

Connect a phone cable leading from a telephone

A

wall jack to the LINE port.

Remove the cap.

B

Connect a phone or answering machine to the

C

EXT. port.

Enter Setup mode from the Home menu.

B

Select Fax Settings.

C

Select Check Fax Connection.

D

Press x to print the report.

E

Note:

If an errors are reported, try the solutions in the report.

Setting Up Fax Features

Setting up speed dial entries

You can create a speed dial list allowing you to select fax
recipient numbers quickly when faxing. Up to 60
combined speed dial and group dial entries can be
registered.

Enter Fax mode from the Home menu.

A

Press Contacts.

B

Note:

See the PDF User’s Guide for other connection methods.

Checking the fax connection

You can check whether the product is ready to send or
receive faxes.

Load A4-size plain paper in the cassette.

A

& “Loading Paper” on page 5

Select Add/Edit Contacts.

C

Select Speed Dial Setup. You see the available

D

speed dial entry numbers.

Select the speed dial entry number that you want

E

to register. You can register up to 60 entries.

Enter a phone number. You can enter up to 64

F

digits.

Note:

A hyphen ("-") causes a slight pause when dialing. Only
include it in phone numbers when a pause is necessary.
Spaces entered between numbers are ignored when
dialing.

Select Done.

G

15

Basic Guide

Faxing

Enter a name to identify the speed dial entry. You

H

can enter up to 30 characters.

Select Done to register the name.

I

Setting up group dial entries

You can add speed dial entries to a group, allowing you
to send a fax to multiple recipients at the same time. Up
to 60 combined speed dial and group dial entries can be
entered.

Enter Fax mode from the Home menu.

A

Select Contacts.

B

Select Edit Contacts.

C

Select Group Dial Setup. You see the available

D

group dial entry numbers.

Select the group dial entry number that you want

E

to register.

Enter a name to identify the group dial entry. You

F

can enter up to 30 characters.

Select Done to register the name.

G

Select the speed dial entry number that you want

H

to register in the group dial list.

Touch the Enter Fax Number area on the LCD

C

screen.

Enter the fax number, and then select Done. You

D

can enter up to 64 digits.

Note:

❏ To display the last fax number you used, press

Redial.

❏ Make sure you have entered the header information.

Some fax machines automatically reject incoming
faxes that do not include header information.

Press d, select Color or B&W, and then change

E

the other settings if necessary.

Press x to start sending.

F

Note:

If the fax number is busy or there is some problem, this
product redials after one minute. Press Redial to redial
immediately.

Receiving Faxes

Follow the steps below to make settings to receive faxes
automatically. For instructions on receiving faxes
manually, see the PDF User’s Guide.

Load A4-size plain paper in the cassette.

A

& “Loading Paper” on page 5

Repeat step 8 to add other speed dial entries to the

I

group dial list. You can register up to 30 speed
dial entries in a group dial.

Select Done to finish creating a group dial list.

J

Sending Faxes

Place your original in the Automatic Document

A

Feeder or on the scanner glass.
& “Placing Originals” on page 10

Enter Fax mode from the Home menu.

B

Make sure Auto Answer is set to On.

B

Setup > Fax Settings > Receive Settings > Auto
Answer > On

Note:

❏ When an answering machine is connected directly

to this product, make sure you set Rings to Answer
correctly using the following procedure.

❏ Depending on the region, Rings to Answer may be

unavailable.

Enter Setup mode from the Home menu.

C

16

Basic Guide

More Functions

Select Fax Settings.

D

Select Communication.

E

Select Rings to Answer.

F

Press + or - to select the number of rings, and

G

then select Done.

Important:

c

Select more rings than needed for the answering
machine to pick up. If it is set to pick up on the fourth
ring, set the product to pick up on the fifth ring or
later. Otherwise the answering machine cannot
receive voice calls.

Note:

When you receive a call and the other party is a fax, the
product receives the fax automatically even if the
answering machine picks up the call. If you pick up the
phone, wait until the LCD screen displays a message
saying that a connection has been made before you hang
up. If the other party is a caller, the phone can be used as
normal or a message can be left on the answering
machine.

More Functions

Printing Reports

Follow the instructions below to print a fax report.

Load A4-size plain paper in the cassette.

A

& “Loading Paper” on page 5

Enter Fax mode from the Home menu.

B

Select Advanced Options.

C

Select Fax Report.

D

Select the item you want to print.

E

Note:
Only Fax Log can be viewed on the screen.

Press x to print the report you selected.

F

More Functions provides you with many special menus that make printing easy and fun! For more details, select More
Functions, select each menu, and then follow the instructions on the LCD screen.

Menu Functions

Copy/Restore Photos

17

You can make faithful copies of your originals.
If your original photo is faded, you can restore
color to bring it back to life.

Basic Guide

More Functions

Menu Functions

Photo Layout Sheet

You can print your photos on a memory card in
various layouts.

Greeting Card

Copy to CD/DVD

Print on CD/DVD

Print Ruled Papers

Coloring Book*

You can create custom cards with handwritten
messages by using an A4 template. First print a
template, write your message, and then scan
the template to print your cards.

You can copy your photo or CD/DVD label onto
a CD/DVD label. The image is automatically
cropped and resized to fit the CD/DVD label.

You can create CD/DVD labels from photos on
a memory card without using a computer.

You can print ruled paper or graph paper with
or without a photo set as the background.

You can create a coloring sheet from your
photos or line drawings.

* Only use the Coloring Book function for drawings and pictures that you created yourself. When using copyrighted materials, make

sure you stay within the range of laws governing printing for personal use.

18

Basic Guide

Replacing Ink
Cartridges

Safety instructions

Replacing Ink Cartridges

❏ Be careful not to let dust or any objects get inside the

ink cartridge holder. Anything inside the holder
may adversely affect the printing results or result in
an inability to print.

❏ For maximum ink efficiency, only remove an ink

cartridge when you are ready to replace it. Ink
cartridges with low ink status may not be used when
reinserted.

❏ Keep ink cartridges out of the reach of children.

❏ Be careful when you handle used ink cartridges, as

there may be some ink around the ink supply port.
If ink gets on your skin, wash the area thoroughly
with soap and water.
If ink gets into your eyes, flush them immediately
with water. If discomfort or vision problems
continue after a thorough flushing, see a doctor
immediately.
If ink gets into your mouth, spit it out immediately
and see a doctor right away.

❏ If you remove the cartridge from the product for

later use or to dispose of it, make sure you put the
cap back on the cartridge’s ink supply port to
prevent ink from drying out or to prevent
surrounding areas from getting smeared by ink.

❏ Do not push hard or squeeze the ink cartridges, or

be careful not to drop them. Doing so may cause ink
leakage.

Precautions

❏ Epson recommends the use of genuine Epson ink

cartridges. Epson cannot guarantee the quality or
reliability of non-genuine ink. The use of
non-genuine ink may cause damage that is not
covered by Epson’s warranties, and under certain
circumstances, may cause erratic product behavior.
Information about non-genuine ink levels may not
be displayed.

❏ Do not open the ink cartridge package until you are

ready to install it in the product. The cartridge is
vacuum packed to maintain its reliability. If you
leave a cartridge unpacked for a long time before
using it, normal printing may not be possible.

❏ Install all ink cartridges; otherwise, you cannot

print.

Replacing an ink cartridge

Note:

❏ Make sure that the CD/DVD tray is not inserted in

the product and that the P light is on, but not
flashing.

❏ Do not shake cartridges after opening the package,

as they may leak.

Remove the ink cartridge from its package and

A

then remove the cap from the bottom of the
cartridge.

❏ To maintain optimum print head performance,

some ink is consumed from all cartridges not only
during printing but also during maintenance
operations such as ink cartridge replacement and
print head cleaning.

Note:

Do not touch the sections shown in the illustration. Doing
so may prevent normal operation and printing.

19

Basic Guide

Open the scanner unit. The ink cartridge holder

B

moves to the ink cartridge replacement position.

Replacing Ink Cartridges

Push the tab to unlock the ink cartridge holder

C

and then remove the cartridge diagonally.

Important:

c

Do not touch the flat white cable connected to the
ink cartridge holder.

Note:

❏ If the ink cartridge holder does not move to the ink

cartridge replacement position, follow the
instruction below.

Home > Setup > Maintenance > Ink Cartridge
Replacement

❏ Do not move the ink cartridge holder by hand;

otherwise, you may damage the product.

Note:

The illustration shows replacement of the cartridge on
the far left. Replace the cartridge appropriate to your
situation.

Put the ink cartridge head first into the ink

D

cartridge holder. Then push the bottom of the
cartridge down until it clicks into place.

20

Basic Guide

Basic Troubleshooting

Put the cap back on to the removed cartridge’s

E

ink supply port. Dispose of the used cartridge
properly.

Close the scanner unit. The ink cartridge holder

F

returns to its home position.

Basic Troubleshooting

Follow the on-screen instruction.

G

Note:

❏ The P light continues to flash while the product is

charging ink. Do not turn off the product during ink
charging. If the ink charging is incomplete, you may
not be able to print.

❏ Do not insert CD/DVD tray until ink charging

complete.

Error Messages

This section describes the meaning of messages displayed on the LCD screen.

Error Messages Solutions

Paper jam

Paper out

Photos not recognized. Place the photos correctly on the
scanner glass.

Printer error. Turn the power off and on again. For details,
see your documentation.

Communication error. Check if a computer is connected. Make sure the computer is connected correctly. If the error

& See “Paper Jams” on page 22

& See “Loading Paper” on page 5

& See “Scanner glass” on page 11

Turn the product off and then back on. Make sure that no paper is
still in the product. If the error message still appears, contact Epson
support.

messages still appears, make sure that scanning software is
installed on your computer and that the software settings are
correct.

21

Basic Guide

Basic Troubleshooting

Error Messages Solutions

A printer’s ink pad is nearing the end of its service life.
Please contact Epson Support.

A printer’s ink pad is at the end of its service life. Please
contact Epson Support.

Memory card or external device not recognized. Make sure memory card or external device has been inserted

No dial tone detected. Run Check Fax Connection under
Fax Settings in Setup menu.

Combination of IP address and subnet mask is invalid. See
your documentation.

Recovery Mode The firmware update has failed. You will need to re-attempt the

Press x to resume printing. The message will be displayed until
the ink pad is replaced. Contact Epson support to replace ink pads
before the end of their service life. When the ink pads are
saturated, the printer stops and Epson support is required to
continue printing.

Contact Epson support to replace ink pads.

correctly.

Make sure the phone cable is connected correctly and the phone
line works.

& See “Connecting to a Phone Line” on page 14

If you connected the product to a PBX (Private Branch Exchange)
phone line or Terminal Adapter, turn off the Dial Tone Detection.
Select Fax Settings > Communication > Dial Tone Detection >
Off.

Refer the online Network Guide.

firmware update. Ready a USB cable and visit your local Epson
website for further instructions.

Paper Jams

Caution:

!

Never touch the buttons on the control panel while
your hand is inside the product.

Note:

❏ Cancel the print job if prompted by a message from

the LCD screen or the printer driver.

❏ After you have removed the jammed paper, press the

button indicated in the LCD screen.

Removing jammed paper from
the rear cover

Pull out the rear cover and carefully remove the

A

jammed paper.

22

Basic Guide

Basic Troubleshooting

Carefully remove the jammed paper.

B

Open the rear cover and carefully remove the

C

jammed paper.

Reattach the rear cover.

D

Open the scanner unit. Then remove all of the

B

paper inside, including any torn pieces.

Important:

c

Do not touch the flat white cable connected to the
ink cartridge holder.

Close the scanner unit slowly.

C

Removing jammed paper from
inside the product

Carefully remove the jammed paper.

A

Removing jammed paper from
the paper cassette

Pull out the paper cassette. Then carefully

A

remove the jammed paper.

Remove the jammed paper from the cassette.

B

23

Basic Guide

Basic Troubleshooting

Align the edges of the paper.

C

Keep the cassette flat and slowly and carefully

D

reinsert it all the way into the product.

Removing jammed paper from
the Automatic Document Feeder
(ADF)

The availability of this feature varies by product.

Remove the stack of paper from the ADF input

A

tray.

Open the ADF cover. Then carefully remove the

B

jammed paper.

Open the document cover.

C

Remove the document mat.

D

Carefully remove the jammed paper.

E

Important:

c

Make sure you open the ADF cover before removing
jammed paper. If you do not open the cover, the
product may be damaged.

24

Reattach the document mat and close the

F

document cover.

Basic Guide

Basic Troubleshooting

Open the Automatic Document Feeder (ADF).

G

Carefully remove the jammed paper.

H

Close the Automatic Document Feeder (ADF).

I

Print Quality Help

If you see banding (light lines), missing colors, or any
other quality problems in your printouts, try the
following solutions.

❏ Make sure you have loaded the paper and place your

original correctly.

& “Loading Paper” on page 5
& “Placing Originals” on page 10

❏ Check the paper size settings and the paper type

settings.
& “Selecting Paper” on page 5

❏ The print head may be clogged. Perform a nozzle

check first and then clean the print head.
Setup > Maintenance > Nozzle Check

(a) OK
(b) Needs a head cleaning

Faxing Help

❏ Make sure the phone cable is connected correctly

and check that the phone line works. You can check
the line status by using the Check Fax Connection
function.
& “Connecting to a Phone Line” on page 14

❏ If the fax could not be sent, make sure that the

recipient’s fax machine is turned on and working.

❏ If this product is not connected to a phone and you

want to receive faxes automatically, make sure you
turn on auto answer.
& “Receiving Faxes” on page 16

Note:

For more solutions to faxing problems, see the PDF User’s
Guide.

25

Basic Guide

Where To Get Help

Where To Get Help

Technical Support Web
Site

Epson’s Technical Support Web Site provides help with
problems that cannot be solved using the
troubleshooting information in your product
documentation. If you have a Web browser and can
connect to the Internet, access the site at:

http://support.epson.net/
http://www.epson.eu/Support (Europe)

If you need the latest drivers, FAQs, manuals, or other
downloadables, access the site at:

http://www.epson.com
http://www.epson.eu/Support (Europe)

Then, select the support section of your local Epson
Web site.

Note:

If your Epson product is not operating properly and you
cannot solve the problem using the troubleshooting
information in your product’s documentation, contact
Epson support services for assistance. See the User’s
Guide for Epson support information.

26

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Copyright Notice

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without
the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this product. Epson is not responsible for any use of this information
as applied to other printers.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product
or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties
as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs,
or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson
Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products
or Epson Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
Approved Products by Seiko Epson Corporation.

EPSON

® is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR

VISION is a trademark of Seiko Epson Corporation.

SDXC Logo is a trademark of SD-3C, LLC.

Memory Stick Duo, Memory Stick PRO Duo, Memory Stick PRO-HG Duo, Memory Stick
Micro, and MagicGate Memory Stick Duo are trademarks of Sony Corporation.

General Notice: Other product names used herein are for identification purposes only and may
be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

4123296_c1_00.fm Page 2 Friday, June 22, 2012 1:51 PM

© 2012 Seiko Epson Corporation. All rights reserved.
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