Epson WorkForce WF-3620DWF User Manual

0 (0)

User’s Guide

NPD4893-03 EN

User’s Guide

Copyright and Trademarks

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

EPSON®is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation.

SDXC Logo is a trademark of SD-3C, LLC.

Memory Stick Duo, Memory Stick PRO Duo, Memory Stick PRO-HG Duo, Memory Stick Micro, and MagicGate Memory Stick Duo are trademarks of Sony Corporation.

Intel® is a registered trademark of Intel Corporation.

PowerPC® is a registered trademark of International Business Machines Corporation.

Epson Scan software is based in part on the work of the Independent JPEG Group.

libtiff

User’s Guide

Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Microsoft®, Windows®, and Windows Vista® are registered trademarks of Microsoft Corporation.

Apple, Macintosh, Mac OS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc.

Google Cloud Print™ is a registered trademark of Google Inc.

Adobe, Adobe Reader, Acrobat, and Photoshop are trademarks of Adobe systems Incorporated, which may be registered in certain jurisdictions.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

The contents of this manual and the specifications of this product are subject to change without notice.

User’s Guide

Contents

Introduction

Where to Find Information. . . . . . . . . . . . . . . . . . . 8

Available Features. . . . . . . . . . . . . . . . . . . . . . . . . . 8

Caution, Important and Note. . . . . . . . . . . . . . . . . 9

Operating System Versions. . . . . . . . . . . . . . . . . . . 9

Using Epson Connect Service. . . . . . . . . . . . . . . . 10

Important Instructions

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . 11

Product Advisories and Warnings. . . . . . . . . . . . . 12

Setting up/using the product. . . . . . . . . . . . . . . 12 Using the product with a wireless connection

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Using memory cards. . . . . . . . . . . . . . . . . . . . . 14 Using the LCD screen. . . . . . . . . . . . . . . . . . . . 14 Handling ink cartridges. . . . . . . . . . . . . . . . . . . 14

Restrictions on Copying. . . . . . . . . . . . . . . . . . . . 14

Protecting Your Personal Information. . . . . . . . . . 15

Getting to Know Your Product

Product Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

WF-7610 Series/WF-7620 Series. . . . . . . . . . . . 16

WF-3620 Series/WF-3640 Series. . . . . . . . . . . . 19

Guide to the Control Panel. . . . . . . . . . . . . . . . . . 21

Status icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Icons for each mode. . . . . . . . . . . . . . . . . . . . . 24 Status Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Icons on the Software Keyboard for the LCD Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Paper and Media Handling

Introduction to Using, Loading, and Storing

Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Storing paper. . . . . . . . . . . . . . . . . . . . . . . . . . 27

Selecting Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Paper type settings on the LCD screen. . . . . . . . 31 Paper type settings from the printer driver. . . . . 32

Loading Paper into the Paper Cassette. . . . . . . . . . 33

Loading Envelopes into the Paper Cassette. . . . . . . 36

Loading Paper and Envelopes into the Rear Paper

Feed Slot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Placing Originals. . . . . . . . . . . . . . . . . . . . . . . . . . 42

Automatic Document Feeder (ADF). . . . . . . . . 42 Scanner glass. . . . . . . . . . . . . . . . . . . . . . . . . . 44

Inserting a Memory Card. . . . . . . . . . . . . . . . . . . 44

Copying

Copying Documents. . . . . . . . . . . . . . . . . . . . . . . 47

Basic copying. . . . . . . . . . . . . . . . . . . . . . . . . . 47

Copy Mode Menu List. . . . . . . . . . . . . . . . . . . . . . 47

Printing

Printing from the Control Panel. . . . . . . . . . . . . . 48

Printing a JPEG file. . . . . . . . . . . . . . . . . . . . . . 48 Printing a TIFF file. . . . . . . . . . . . . . . . . . . . . . 49

Printing from Your Computer. . . . . . . . . . . . . . . . 49

Printer Driver and Status Monitor. . . . . . . . . . . 49

Basic Operations. . . . . . . . . . . . . . . . . . . . . . . . . . 51

Basic printing. . . . . . . . . . . . . . . . . . . . . . . . . . 51 Canceling printing. . . . . . . . . . . . . . . . . . . . . . 55

Other Options. . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Printing photos the easy way. . . . . . . . . . . . . . . 57 Product presets (For Windows Only). . . . . . . . . 58 2-sided printing. . . . . . . . . . . . . . . . . . . . . . . . 58 Fit to page printing. . . . . . . . . . . . . . . . . . . . . . 60 Pages per Sheet printing. . . . . . . . . . . . . . . . . . 61 Anti-Copy Pattern printing (for Windows

Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Watermark printing (For Windows Only). . . . . 63 Header/Footer printing (For Windows Only)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Administrator Settings for Printer Driver (for Windows Only). . . . . . . . . . . . . . . . . . . . . . . . . . 65

Scanning

Scanning from the Control Panel. . . . . . . . . . . . . . 67

Scanning to a memory device. . . . . . . . . . . . . . 67 Scanning to a folder. . . . . . . . . . . . . . . . . . . . . 68 Scanning to an email. . . . . . . . . . . . . . . . . . . . . 68 Scanning to a computer. . . . . . . . . . . . . . . . . . . 69 Scan mode menu list. . . . . . . . . . . . . . . . . . . . . 70

User’s Guide

Contents

Scanning from Your Computer. . . . . . . . . . . . . . . 70

Scanning in Office Mode. . . . . . . . . . . . . . . . . . 70

Scanning in Professional Mode. . . . . . . . . . . . . 72

Image Adjustment Features. . . . . . . . . . . . . . . . 74

Previewing and Adjusting the Scan Area. . . . . . 77

Software Information. . . . . . . . . . . . . . . . . . . . . . 79

Starting Epson Scan Driver. . . . . . . . . . . . . . . . 79

Starting Other Scanning Software. . . . . . . . . . . 79

Faxing

Connecting to a Phone Line. . . . . . . . . . . . . . . . . . 81

Compatible telephone lines and phone cables

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Connecting the product to the phone line. . . . . . 81 Connecting a phone device. . . . . . . . . . . . . . . . 82

Setting Up for Faxing. . . . . . . . . . . . . . . . . . . . . . 83

Basic settings. . . . . . . . . . . . . . . . . . . . . . . . . . 83 Advanced settings. . . . . . . . . . . . . . . . . . . . . . . 87

Sending Faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Basic operations. . . . . . . . . . . . . . . . . . . . . . . . 88 Other options. . . . . . . . . . . . . . . . . . . . . . . . . . 90

Receiving Faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Setting up the receive mode. . . . . . . . . . . . . . . . 94 Outputting received faxes. . . . . . . . . . . . . . . . . 95 Viewing received faxes on the LCD screen. . . . . 97 Receiving a fax by polling. . . . . . . . . . . . . . . . . 98 Receiving a fax manually. . . . . . . . . . . . . . . . . . 98 Saving received faxes on a computer. . . . . . . . . 99

Checking Fax Job Status and History. . . . . . . . . . . 99

Using the status menu. . . . . . . . . . . . . . . . . . . . 99 Printing a fax report. . . . . . . . . . . . . . . . . . . . 100

Fax Mode Menu List. . . . . . . . . . . . . . . . . . . . . . 101

Making Contact List Settings

Creating a Contact. . . . . . . . . . . . . . . . . . . . . . . 102

Creating a Group. . . . . . . . . . . . . . . . . . . . . . . . 103

Menu List of Control Panel

Copy Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Memory Device Mode. . . . . . . . . . . . . . . . . . . . . 106

Fax Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Scan Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

System Administration Settings. . . . . . . . . . . . 111

Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Presets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Status Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Ink Cartridge and Consumable

Information

Ink Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Maintenance Box . . . . . . . . . . . . . . . . . . . . . . . . 118

Replacing Ink Cartridges

Ink Cartridge Safety Instructions, Precautions,

and Specifications. . . . . . . . . . . . . . . . . . . . . . . . 120

Safety instructions. . . . . . . . . . . . . . . . . . . . . . 120 Precautions on ink cartridge replacement. . . . . 121 Ink Cartridge Specifications. . . . . . . . . . . . . . . 122

Checking the Ink Cartridge Status. . . . . . . . . . . . 122

For Windows. . . . . . . . . . . . . . . . . . . . . . . . . 122 For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . 123 Using the control panel. . . . . . . . . . . . . . . . . . 124

Temporary Printing with Black Ink When Color

Ink Cartridges are Expended. . . . . . . . . . . . . . . . 125

For Windows. . . . . . . . . . . . . . . . . . . . . . . . . 125

For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . 127

Conserving Black Ink When the Cartridge Is Low

(For Windows Only). . . . . . . . . . . . . . . . . . . . . . 128

Replacing an ink cartridge. . . . . . . . . . . . . . . . . . 129

Maintaining Your Product and

Software

Checking the Print Head Nozzles. . . . . . . . . . . . . 133

Using the Nozzle Check utility for Windows

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Using the Nozzle Check utility for Mac OS X

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Using the control panel. . . . . . . . . . . . . . . . . . 134

Cleaning the Print Head. . . . . . . . . . . . . . . . . . . 134

Using the Head Cleaning utility for Windows

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Using the Head Cleaning utility for Mac OS X

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Using the control panel. . . . . . . . . . . . . . . . . . 136

Aligning the Print Head. . . . . . . . . . . . . . . . . . . . 136

Using the Print Head Alignment utility for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Using the Print Head Alignment utility for

Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Using the control panel. . . . . . . . . . . . . . . . . . 137

Making Network Service Settings. . . . . . . . . . . . . 138

Sharing the Product for Printing. . . . . . . . . . . . . 139

User’s Guide

Contents

Cleaning the Product. . . . . . . . . . . . . . . . . . . . . . 139

Cleaning the exterior of the product. . . . . . . . . 139 Cleaning the interior of the product. . . . . . . . . 140

Replacing Maintenance Box. . . . . . . . . . . . . . . . . 141

Checking the maintenance box status. . . . . . . . 141 Precautions on the maintenance box. . . . . . . . 141 Replacing a maintenance box. . . . . . . . . . . . . . 141

Transporting the Product. . . . . . . . . . . . . . . . . . 143

Checking and Installing Your Software. . . . . . . . . 145

Checking the software installed on your

computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Installing the software. . . . . . . . . . . . . . . . . . . 146

Uninstalling Your Software. . . . . . . . . . . . . . . . . 146

For Windows. . . . . . . . . . . . . . . . . . . . . . . . . 146

For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . 147

Transferring Data Using an External

Storage Device

Precautions on Storage Devices. . . . . . . . . . . . . . 149

Copying Files Between a Storage Device and Your

Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Copying files to your computer. . . . . . . . . . . . 149 Saving files to a storage device. . . . . . . . . . . . . 150

Error Indicators

Error Messages on the Control Panel. . . . . . . . . . 152

Error Code on the Status Menu. . . . . . . . . . . . . . 153

Troubleshooting for Printing/Copying

Diagnosing the Problem. . . . . . . . . . . . . . . . . . . 156

Checking product status. . . . . . . . . . . . . . . . . 157

Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Removing jammed paper from the rear cover

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Removing jammed paper from inside the

product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Removing jammed paper from the paper

cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Removing jammed paper from the Automatic Document Feeder (ADF). . . . . . . . . . . . . . . . . 169 Preventing paper jams. . . . . . . . . . . . . . . . . . . 171 Reprinting after a paper jam (for Windows

only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Print Quality Help. . . . . . . . . . . . . . . . . . . . . . . . 172

Horizontal banding. . . . . . . . . . . . . . . . . . . . . 173 Vertical banding or misalignment. . . . . . . . . . 173 Incorrect or missing colors. . . . . . . . . . . . . . . 174

Blurry or smeared print. . . . . . . . . . . . . . . . . . 174

Miscellaneous Printout Problems. . . . . . . . . . . . . 175

Incorrect or garbled characters. . . . . . . . . . . . . 175 Incorrect margins. . . . . . . . . . . . . . . . . . . . . . 176 Printout has a slight slant. . . . . . . . . . . . . . . . . 176 Size or position of copied image is incorrect. . . 176 Inverted image. . . . . . . . . . . . . . . . . . . . . . . . 177 Blank pages print. . . . . . . . . . . . . . . . . . . . . . 177 Printed side is smeared or scuffed. . . . . . . . . . 177 Printing is too slow. . . . . . . . . . . . . . . . . . . . . 177

Paper Does Not Feed Correctly. . . . . . . . . . . . . . 178

Paper does not feed. . . . . . . . . . . . . . . . . . . . . 178 Multiple pages feed. . . . . . . . . . . . . . . . . . . . . 178 Paper is improperly loaded. . . . . . . . . . . . . . . 179 Paper is not ejected fully or is wrinkled. . . . . . . 179

The Product Does Not Print. . . . . . . . . . . . . . . . 179

All lights are off. . . . . . . . . . . . . . . . . . . . . . . . 179 The control panel or lights are on. . . . . . . . . . . 179 An ink error is indicated after you replace the cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Other Problem. . . . . . . . . . . . . . . . . . . . . . . . . . 181

Printing plain papers quietly. . . . . . . . . . . . . . 181 The memory card is not recognized. . . . . . . . . 181 Rear paper feed slot is removed (Only for WF-7610 Series/WF-7620 Series). . . . . . . . . . . 182

Troubleshooting for Scanning

Problems Indicated by Messages on the LCD

Screen or Status Light. . . . . . . . . . . . . . . . . . . . . 183

Problems When Starting a Scan. . . . . . . . . . . . . . 183

How to unblock Epson Event Manager. . . . . . . 183 Using the Automatic Document Feeder (ADF)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Using scanning software other than Epson

Scan driver. . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Problems When Feeding Paper. . . . . . . . . . . . . . 185

The paper gets dirty. . . . . . . . . . . . . . . . . . . . . 185 Multiple sheets of paper are fed. . . . . . . . . . . . 185 The paper jams in the Automatic Document Feeder (ADF) . . . . . . . . . . . . . . . . . . . . . . . . . 185

Problems With Scanning Time. . . . . . . . . . . . . . 185

Problems With Scanned Images. . . . . . . . . . . . . . 185

Scan quality is unsatisfactory. . . . . . . . . . . . . . 185 The scanning area or direction is

unsatisfactory. . . . . . . . . . . . . . . . . . . . . . . . . 186

Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 188

Scanning quietly. . . . . . . . . . . . . . . . . . . . . . . 188

Problems Remain After Trying All Solutions. . . . 188

User’s Guide

Contents

Troubleshooting for Faxing

Cannot send and receive fax. . . . . . . . . . . . . . . . . 189

“No dial tone detected.” error occurs. . . . . . . . 189 Memory full error occurs. . . . . . . . . . . . . . . . . 190

Quality problems. . . . . . . . . . . . . . . . . . . . . . . . 190

In sent faxes. . . . . . . . . . . . . . . . . . . . . . . . . . 190 In received faxes. . . . . . . . . . . . . . . . . . . . . . . 190

Other problems. . . . . . . . . . . . . . . . . . . . . . . . . . 190

Answering machine cannot answer voice calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 The time and date of sent or received fax jobs is incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Cannot store received faxes in an external

storage device. . . . . . . . . . . . . . . . . . . . . . . . . 191 Faxes are sent at the wrong size. . . . . . . . . . . . 191

Product Information

System Requirements. . . . . . . . . . . . . . . . . . . . . 192

For Windows. . . . . . . . . . . . . . . . . . . . . . . . . 192

For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . 192

Technical Specifications. . . . . . . . . . . . . . . . . . . . 192

Printer specifications. . . . . . . . . . . . . . . . . . . . 192 Scanner specifications. . . . . . . . . . . . . . . . . . . 195 Automatic Document Feeder (ADF)

specifications. . . . . . . . . . . . . . . . . . . . . . . . . 195 Fax specifications. . . . . . . . . . . . . . . . . . . . . . 196 Network interface specification. . . . . . . . . . . . 196 Memory card. . . . . . . . . . . . . . . . . . . . . . . . . 197 Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Environmental. . . . . . . . . . . . . . . . . . . . . . . . 200 Standards and approvals. . . . . . . . . . . . . . . . . 201 Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 External USB device. . . . . . . . . . . . . . . . . . . . 202

Where To Get Help

Technical Support Web Site. . . . . . . . . . . . . . . . . 203

Contacting Epson Support. . . . . . . . . . . . . . . . . . 203

Before Contacting Epson. . . . . . . . . . . . . . . . . 203 Help for Users in Europe. . . . . . . . . . . . . . . . . 204 Help for Users in Australia. . . . . . . . . . . . . . . 204 Help for Users in Hong Kong. . . . . . . . . . . . . . 204

Index

User’s Guide

Introduction

Where to Find Information

The latest version of the following manuals are available on the Epson support website. http://www.epson.eu/Support (Europe)

http://support.epson.net/ (outside Europe)

Start Here (paper):

Provides you with an introduction to the product and services.

Basic Guide (paper):

Provides you with basic information when you are using the product without a computer. This manual may not be included depending on model and region.

Important Safety Instructions (paper):

Provides you with instructions to ensure the safe use of this product. This manual may not be included depending on model and region.

User’s Guide (PDF):

Provides you with detailed operating, safety, and troubleshooting instructions. See this guide when using this product with a computer, or when using advanced features such as 2 sided copying.

Network Guide (PDF):

Provides instructions on network settings for your computer, smartphone or product, and solving problems.

Administrator’s Guide (PDF):

Provides the system administrator with information on security management and product settings.

Available Features

Check what is available for your product.

	WF-7610	WF-7620	WF-7621	WF-3620	WF-3621	WF-3640

Print

Copy

Fax

Scan to a computer
Scan to a memory
device

User’s Guide

Introduction

	WF-7610	WF-7620	WF-7621	WF-3620	WF-3621	WF-3640

Scan to a network
folder
Scan to an email				Australia and		Australia and
Forward fax to a				New Zealand		New Zealand
network folder				only		only
Forward fax to an
email

LDAP*				-	-	-
Paper cassette 2	-			-	-

* For more details, see the online Administrator’s Guide.

Caution, Important and Note

Caution, Important, and Note in this manual are indicated as below and have the following meaning.

!Caution

must be followed carefully to avoid bodily injury.

cImportant

must be observed to avoid damage to your equipment.

Note

contain useful tips and restrictions on product operation.

Operating System Versions

In this manual, the following abbreviations are used.

Windows 8 refers to Windows 8, Windows 8 Pro, Windows 8 Enterprise.

Windows 7 refers to Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, and Windows 7 Ultimate.

Windows Vista refers to Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows Vista Business Edition, Windows Vista Enterprise Edition, and Windows Vista Ultimate Edition.

Windows XP refers to Windows XP Home Edition, Windows XP Professional x64 Edition, and Windows XP Professional.

Windows Server 2012 refers to Windows Server 2012 Essentials Edition, Server 2012 standard Edition.

Windows Server 2008 refers to Windows Server 2008 Standard Edition, Windows Server 2008 Enterprise Edition, Windows Server 2008 x64 Standard Edition, and Windows Server 2008 x64 Enterprise Edition.

User’s Guide

Introduction

Windows Server 2008 R2 refers to Windows Server 2008 R2 Standard Edition and Windows Server 2008 R2 Enterprise Edition.

Windows Server 2003 refers to Windows Server 2003 Standard Edition and Windows Server 2003 Enterprise Edition, Windows Server 2003 x64 Standard Edition and Windows Server 2003 x64 Enterprise Edition.

Mac OS X refers to Mac OS X 10.5.8, 10.6.x, 10.7.x, 10.8.x.

Using Epson Connect Service

Using Epson Connect and other companies’ services, you can easily print directly from your smartphone, tablet PC or laptop, anytime and practically anywhere even across the globe! For more information about the printing and other services, visit the following URL;

https://www.epsonconnect.com/ (Epson Connect portal site) http://www.epsonconnect.eu (Europe only)

Note:

You can make network service settings using a Web browser on your computer, smartphone, tablet PC, or laptop that is connected to the same network as the product.

& “Making Network Service Settings” on page 138

User’s Guide

Important Instructions

Safety Instructions

Read and follow these instructions to ensure safe use of this product. Make sure you keep this guide for future reference. Also, be sure to follow all warnings and instructions marked on the product.

Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of other cords with this product or the use of the supplied power cord with other equipment may result in fire or electric shock.

Be sure your AC power cord meets the relevant local safety standard.

Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by yourself, except as specifically explained in the product’s guides.

Unplug the product and refer servicing to qualified service personnel under the following conditions:

The power cord or plug is damaged; liquid has entered the product; the product has been dropped or the casing damaged; the product does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.

Place the product near a wall outlet where the plug can be easily unplugged.

Do not place or store the product outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity.

Take care not to spill liquid on the product and not to handle the product with wet hands.

Keep this product at least 22 cm away from cardiac pacemakers. Radio waves from this product may adversely affect the operation of cardiac pacemakers.

If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor immediately.

Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.

Do not use a telephone to report a gas leak in the vicinity of the leak.

User’s Guide

Important Instructions

For WF-7610 Series/WF-7620 Series: The product is heavy and should not be lifted or carried by fewer than two persons. When lifting the product, the two persons should assume the correct positions (see below).

Note:

The following provides safety instructions for ink cartridges. & “Replacing Ink Cartridges” on page 120

Product Advisories and Warnings

Read and follow these instructions to avoid damaging the product or your property. Make sure you keep this guide for future reference.

Setting up/using the product

Do not block or cover the vents and openings in the product.

Use only the type of power source indicated on the product’s label.

Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.

Avoid electrical outlets controlled by wall switches or automatic timers.

Keep the entire computer system away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones.

The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.

User’s Guide

Important Instructions

If you use an extension cord with the product, make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.

If you plan to use the product in Germany, the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short-circuit protection and over-current protection for the product.

When connecting the product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

Place the product on a flat, stable surface that extends beyond the base of the product in all directions. The product will not operate properly if it is tilted at an angle.

When storing or transporting the product, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.

Allow spaces behind the product for the cables, and space above the product so that you can fully raise the document cover.

Leave enough space in front of the product for the paper to be fully ejected.

Avoid places subject to rapid changes in temperature and humidity. Also, keep the product away from direct sunlight, strong light, or heat sources.

Do not insert objects through the slots in the product.

Do not put your hand inside the product or touch the ink cartridges during printing.

Do not touch the white flat cable inside the product.

Do not use aerosol products that contain flammable gases inside or around the product. Doing so may cause fire.

Do not move the ink cartridge holder by hand; otherwise, you may damage the product.

Always turn the product off using the P button. Do not unplug the product or turn off the power at the outlet until the LCD screen has turned off completely.

Before transporting the product, make sure that the print head is in the home (far right) position and the ink cartridges are in place.

Be careful not to trap your fingers when closing the scanner unit.

If you are not going to use the product for a long period, be sure to unplug the power cord from the electrical outlet.

Do not press too hard on the scanner glass when placing the originals.

Using the product with a wireless connection

Do not use this product inside medical facilities or near medical equipment. Radio waves from this product may adversely affect the operation of electrical medical equipment.

User’s Guide

Important Instructions

Do not use this product near automatically controlled devices such as automatic doors or fire alarms. Radio waves from this product may adversely affect these devices, and could lead to accidents due to malfunction.

Using memory cards

Do not remove a memory card or turn off the product while the memory card light is flashing.

The methods for using memory cards vary according to card type. Be sure to refer to the documentation packaged with your memory card for details.

Use only memory cards compatible with the product. & “Memory card” on page 197

Using the LCD screen

The LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven brightness. These are normal and do not indicate that it is damaged in any way.

Only use a dry, soft cloth to clean the LCD screen or touchscreen. Do not use liquid or chemical cleaners.

The exterior cover of the LCD screen could break if it receives a heavy impact. Contact your dealer if the panel surface chips or cracks, and do not touch or attempt to remove the broken pieces.

Press the touchscreen gently with your finger. Do not press force or operate with your nails.

Do not operate by a sharp edge thing such as a ball point pen, sharp pencil, stylus pen and so on.

Condensation inside the panel due to abrupt changes in temperature or humidity may cause performance to deteriorate.

Handling ink cartridges

We will provide ink-related safety instructions and product advice/warnings in the linked section (before “Replacing Ink Cartridges” section).

& “Replacing Ink Cartridges” on page 120

Restrictions on Copying

Observe the following restrictions in order to ensure the responsible and legal use of the product.

Copying of the following items is prohibited by law:

Bank bills, coins, government-issued marketable securities, government bond securities, and municipal securities

Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage

Government-issued revenue stamps, and securities issued according to legal procedure

Exercise caution when copying the following items:

User’s Guide

Important Instructions

Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession tickets, etc.

Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.

Note:

Copying these items may also be prohibited by law.

Responsible use of copyrighted materials:

Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

Protecting Your Personal Information

This product allows you to store names and telephone numbers in its memory even when the power is turned off. Use the following menu to erase the memory if you give the product to someone else or dispose of it.

Setup > System Administration > Restore Default Settings > Clear All Data and Settings

User’s Guide

Getting to Know Your Product

Note:

The illustrations in this manual are from a similar product model. Although they may differ from your actual product, the method of operation is the same.

Product Parts

WF-7610 Series/WF-7620 Series

a.	ADF cover

b.	ADF lever

c.	Automatic Document Feeder (ADF)

d.	Edge guide

e.	ADF input tray (place your originals here to be copied)

f.	ADF output tray (your originals are ejected here as they are copied)

g.	Paper cassette 1

h.	Paper cassette 2 *

* Paper cassette 2 is only available for the WF-7620 Series.

User’s Guide

Getting to Know Your Product

a.Edge guides

b.Rear paper feed slot

c.Output tray

d.Output tray extension

e.Stopper

f.Edge guides

g.Paper cassette

h.Paper cassette cover

a.Document cover

b.Scanner glass

c.Control panel

d.Memory card slot

e.Memory card light

f.External interface USB port

User’s Guide

Getting to Know Your Product

a.Scanner unit

b.Ink cartridge cover

c.Ink cartridge holder

d.Print head (under the ink cartridge holder)

a.Maintenance box

b.Rear cover 1

c.Rear cover 2 (Auto Duplexer)

d.AC inlet

e.LINE port

f.EXT. port

g.LAN port

h.USB connector

User’s Guide

Getting to Know Your Product

WF-3620 Series/WF-3640 Series

a.	ADF cover

b.	Automatic Document Feeder (ADF)

c.	Edge guide

d.	ADF input tray (place your originals here to be copied)

e.	ADF output tray (your originals are ejected here as they are copied)

f.	Paper cassette 1

g.	Paper cassette 2 *

* Paper cassette 2 is only available for the WF-3640 Series.

a.Edge guides

b.Rear paper feed slot

c.Output tray

d.Output tray extension

e.Stopper

f.Edge guides

g.Paper cassette

User’s Guide

Getting to Know Your Product

a.Document cover

b.Scanner glass

c.Control panel

d.Memory card slot

e.Memory card light

f.External interface USB port

a.Scanner unit

b.Ink cartridge cover

c.Ink cartridge holder

d.Print head (under the ink cartridge holder)

User’s Guide

Getting to Know Your Product

a.Maintenance box

b.Rear cover (Auto Duplexer)

c.AC inlet

d.LINE port

e.EXT. port

f.LAN port

g.USB connector

Guide to the Control Panel

Note:

Control panel design varies depending on location.

Although the control panel design and what displayed on the LCD screen such as menu names and option names may differ from your actual product, the method of operation is the same.

WF-7610 Series/WF-7620 Series

User’s Guide

Getting to Know Your Product

WF-3620 Series/WF-3640 Series

	Buttons/Lights			Function

				Turns the product on or off. The power light turns on when the product is on.
a				Flashes when the product is printing/copying/scanning/faxing, replacing an ink cartridge,
				charging ink, or cleaning the print head.

b				Returns to the top menu. When on the top menu, switches between the modes.

c			*1	Interrupts the current print or copy job and allows you to perform a different print or copy job.
c			*1	Press this button again to restart the job that has been paused.


d				Resets your settings to user default settings. If user defaultsettings have not been made, resets
d				to the factory default.
				to the factory default.

e		y		Stops the current operation.

				LCD screen displays menus. If your product has a touch panel, you can scroll the screen by
f	-			swiping the LCD screen. Try swiping a little harder if the touch panel is slow to respond.
				Returns to the Home screen if no operations are made for a few minutes.

g		Cancels/returns to the previous menu.

		Shows the Status Menu.
		& “Status Menu” on page 25
h		The orange light on the left turns on or flashes when an error occurs. You can check the error
		from the Status Menu.
		The blue light on the right flashes while the product is processing data. It stays on when there
		are print/scan/fax jobs waiting to be processed.

	0 - 9	Specifies the date/time or the number of copies, as well as fax numbers. Enters alphanumeric
i	0 - 9	characters and switches between uppercase, lowercase, and numbers each time it is pressed.
i

,It may be easier to use the software keypad to enter text instead of using these buttons.

j	c	Clears the number of copies and fax number.

k		Starts printing/copying/scanning/faxing in black and white.

l		Starts printing/copying/scanning/faxing in color.

m	u, d *2	Scrolls the screen.

User’s Guide

Getting to Know Your Product

	Buttons/Lights	Function

n	*2	Shows a list of the preset settings you registered.

*1This button is only available for the WF-7610 Series/WF-7620 Series. *2These buttons are only available for the WF-3620 Series.

Status icons

The following icons are displayed on the control panel depending on the product’s status. Press the Wi-Fi icon or network status icon to check the current network settings and make Wi-Fi settings.

Icons	Description

	Displays a help which provides you instructions such as loading paper and placing a
	document.

	A document is placed on the Automatic Document Feeder (ADF).

	One or more ink cartridges are running low on ink or the maintenance box is nearly full. Press
	to open the Status Menu, select Printer Information, and then check the status of the
	consumables.

	Indicates that one or more ink cartridges are expended or the maintenance box is full. Press
	to open the Status Menu, select Printer Information, and then check the status of the
	consumables.

	Indicates that unread or unprinted fax data is stored in the product.

	Indicates the fax memory usage.

	Indicates the fax memory is full. Delete received faxes you have already read or printed.
	& “Checking received faxes in the Inbox” on page 100
	If you have made settings to save received faxes on a computer or an external memory device,
	turn on the computer or connect the device to the product.

	Indicates that a Wi-Fi or an Ethernet connection is being processed.

	Indicates that there is no Ethernet connection.

	Indicates that an Ethernet connection has been established.

User’s Guide

	Getting to Know Your Product

Icons	Description

	Indicates that there is no Wi-Fi connection.

	Indicates that a Wi-Fi network error has occurred or the product is searching for a connection.

	Indicates that a Wi-Fi connection has been established. The number of bars indicates the
	connection's signal strength.

	Indicates that an Ad Hoc connection has been established.

	Indicates that a Wi-Fi Direct mode connection has been established.

	Indicates that Simple AP mode connection has been established.

Icons for each mode

Icons	Description

	Enters Copy mode.
	& “Copying” on page 47

	Enters Scan mode.
	& “Scanning from the Control Panel” on page 67

	Enters Fax mode.
	& “Faxing” on page 81

*1	Opens Presets screen.

	Enters Memory Device mode.

*2	Shows the registered contact list for scanning and faxing.
	& “Making Contact List Settings” on page 102

User’s Guide

Getting to Know Your Product

Icons	Description

	Shows the status of Epson Connect service.
	& “Using Epson Connect Service” on page 10

	Opens Eco Mode settings screen.
	& “System Administration Settings” on page 111

	Enters Setup mode.
	& “Setup Mode” on page 110

*1This icon is only available for the WF-7610 Series/WF-7620 Series/WF-3640 Series. *2This icon is only available for the WF-7610 Series/WF-7620 Series.

Status Menu

The Status Menu displays the current status of the product and jobs. Press on the control panel.

Function	Description

Printer Information

Displays the status of the consumables and any errors that have occurred in the product. To resolve an error, select the error from the list to display the error message.

Job Monitor

Displays a list of ongoing jobs and jobs waiting to be processed.

Displays the job history. If a job fails, an error code is shown in the history. You can check the Job History error code and the solution for the error in the following section.

& “Error Code on the Status Menu” on page 153

Job Storage

Select Inbox to display the received faxes stored in the product’s memory.

Icons on the Software Keyboard for the LCD Screen

You can enter characters and symbols from the software keyboard to register a contact, make network settings, and so on. The following icons are displayed on the software keyboard screen.

Note:

Available icons vary depending on the setting item.

Icons	Description

	Switches between upper case and lower case letters.

User’s Guide

Getting to Know Your Product

Icons	Description

	Switches the character type.
	123#: Allows you to enter numbers and symbols.
	ABC: Allows you to enter the alphabet.
	ÁÄÂ: Allows you to enter special characters such as umlauts and accents.

Changes the keyboard layout.

Enters a space.

Deletes the character to the left.

Confirms the entered characters.

User’s Guide

Paper and Media Handling

Introduction to Using, Loading, and Storing Media

You can achieve good results with most types of plain paper. However, coated papers provide superior prints because they absorb less ink.

Epson provides special papers that are formulated for the ink used in Epson ink jet products, and recommends these papers to ensure high-quality results.

When loading special paper distributed by Epson, read the instruction sheets packed with the paper first and keep the following points in mind.

Note:

Load the paper into the paper cassette printable side down. The printable side is usually whiter or glossier. See the instruction sheets packed with the paper for more information. Some types of paper have cut corners to help identify the correct loading direction.

If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may cause ink to smear on your prints.

Storing paper

Return unused paper to the original package as soon as you finish printing. When handling special media, Epson recommends storing your prints in a resealable plastic bag. Keep unused paper and prints away from high temperature, humidity, and direct sunlight.

Selecting Paper

The following table shows supported paper types. The loading capacity, paper source, and availability of borderless printing vary by paper as shown below.

User’s Guide

Paper and Media Handling

WF-7610 Series/WF-7620 Series

		Loading capacity (sheets or height)
Media Type	Size					Borderless	2-sided
		paper	paper		rear paper	Borderless	2-sided
						printing	printing
						printing	printing
		cassette 1	cassette 2*1		feed slot
Plain paper *2	A3	27.5 mm*3	27.5 mm*3	1		-
	B4	27.5 mm*3	27.5 mm*3	1		-
	Legal	27.5 mm*3	27.5 mm*3	1		-
	Letter	27.5 mm*3	27.5 mm*3	1		-
	A4	27.5 mm*3	27.5 mm*3	1		-
	B5	27.5 mm*3	27.5 mm*3	1		-
	A5	27.5 mm*3	-	1		-
	A6	27.5 mm*3	-	1		-	-
	User defined	1	1	1		-

Thick paper*4	A3	-	-	1		-	-
	B4	-	-	1		-	-

	Legal	-	-	1		-	-

	Letter	-	-	1		-	-

	A4	-	-	1		-	-

	B5	-	-	1		-	-

	A5	-	-	1		-	-

	A6	-	-	1		-	-

	User defined	-	-	1		-	-

Envelope	#10	10	-	1		-	-

	DL	10	-	1		-	-

	C6	10	-	1		-	-

	C4	10	-	1		-	-

Epson Bright	A4	200*3	200*3	1		-
White Ink Jet
Paper

Epson Photo	A3+	80	-	1		-	-
Quality Ink Jet
Quality Ink Jet	A3	80	-	1		-	-
Paper	A3	80	-	1		-	-

	A4	80	-	1		-	-

User’s Guide

Paper and Media Handling

		Loading capacity (sheets or height)
Media Type	Size				Borderless	2-sided
		paper	paper	rear paper	Borderless	2-sided
					printing	printing
					printing	printing
		cassette 1	cassette 2*1	feed slot
Epson Matte	A3+	20	-	1		-
Paper -
Paper -	A3	20	-	1		-
Heavyweight	A3	20	-	1		-

	A4	20	-	1		-

Epson Premium	A3+	20	-	1		-
Glossy Photo
Glossy Photo	A3	20	-	1		-
Paper	A3	20	-	1		-

	A4	20	-	1		-

	10 × 15 cm (4 × 6	20	-	1		-
	in.)

	13 × 18 cm (5 × 7	20	-	1		-
	in.)

	16:9 wide size	20	-	1		-
	(102 × 181 mm)

Epson Premium	A3+	20	-	1		-
Semigloss Photo
Semigloss Photo	A3	20	-	1		-
Paper	A3	20	-	1		-

	A4	20	-	1		-

	10 × 15 cm (4 × 6	20	-	1		-
	in.)

Epson Ultra	A4	20	-	1		-
Glossy Photo
Glossy Photo	10 × 15 cm (4 × 6	20	-	1		-
Paper	10 × 15 cm (4 × 6	20	-	1		-
	in.)

	13 × 18 cm (5 × 7	20	-	1		-
	in.)

Epson Photo	A4	20	-	1		-
Paper, Glossy
Paper, Glossy	10 × 15 cm (4 × 6	20	-	1		-
	10 × 15 cm (4 × 6	20	-	1		-
	in.)

	13 × 18 cm (5 × 7	20	-	1		-
	in.)

*1Paper cassette 2 may not be available depending on the product.

*2Plain paper is defined as paper with a weight of 64 g/m2 (17 lb) to 90 g/m2 (24 lb). This includes preprinted paper, letterhead, colored paper, and recycled paper.

Make sure you are using long-grain paper. If you are not sure what type of paper you are using, consult the paper packaging or the manufacturer to check the paper specifications.

*3The loading capacity for manual 2-sided printing is 30 sheets.

*4Thick paper is defined as paper with a weight of 91 g/m2 (25 lb) to 256 g/m2 (68 lb).

User’s Guide

Paper and Media Handling

WF-3620 Series/WF-3640 Series

		Loading capacity (sheets or height)
Media Type	Size					Borderless	2-sided
		paper	paper		rear paper	Borderless	2-sided
						printing	printing
						printing	printing
		cassette 1	cassette 2*1		feed slot
Plain Paper*2	Legal	30*3	30*3	1		-	*5
	Letter	27.5 mm*4	27.5 mm*4	1		-
	A4	27.5 mm*4	27.5 mm*4	1		-
	B5	27.5 mm*4	27.5 mm*4	1		-
	A5	27.5 mm*4	-	1		-	*5
	A6	27.5 mm*4	-	-		-	-
	User defined	1	1	1		-

Thick paper*6	Legal	-	-	1		-	-
	Letter	-	-	1		-	-

	A4	-	-	1		-	-

	B5	-	-	1		-	-

	A5	-	-	1		-	-

	User defined	-	-	1		-	-

Envelope	#10	10	-	1		-	-

	DL	10	-	1		-	-

	C6	10	-	-		-	-

	C4	-	-	1		-	-

Epson Bright	A4	200*4	200*4	1		-
White Ink Jet
Paper

Epson Photo	A4	80	-	1		-	-
Quality Ink Jet
Paper

Epson Matte	A4	20	-	1			-
Paper -
Heavyweight

Epson Premium	A4	20	-	1			-
Glossy Photo
Glossy Photo	10 × 15 cm (4 × 6	20	-	-			-
Paper	10 × 15 cm (4 × 6	20	-	-			-
	in.)

	13 × 18 cm (5 × 7	20	-	-			-
	in.)

	16:9 wide size	20	-	-			-
	(102 × 181 mm)

+ 179 hidden pages