Epson WorkForce WF-2860 User Manual

WF-2860 User's Guide

Contents
WF-2860 User's Guide...............................................................................................................................	13
Product Basics ..........................................................................................................................................	14
Using the Control Panel .....................................................................................................................	14
Control Panel Buttons and Lights ..................................................................................................	15
The LCD Screen .......................................................................................................................	16
Status Icon Information .............................................................................................................	16
Navigating the LCD Screen.......................................................................................................	18
Entering Characters on the LCD Screen...................................................................................	19
Viewing Animations...................................................................................................................	20
Selecting the Date and Time .........................................................................................................	22
Changing LCD Screen Language..................................................................................................	23
Adjusting Control Panel Sounds....................................................................................................	24
Adjusting the Screen Brightness....................................................................................................	25
Turning Off the Operation Time Out Setting ..................................................................................	26
Product Parts Locations .....................................................................................................................	27
Product Parts - Front .....................................................................................................................	28
Product Parts - Inside ....................................................................................................................	29
Product Parts - Back......................................................................................................................	30
Using Power Saving Settings .............................................................................................................	31
Changing the Sleep Timer Settings ...............................................................................................	31
Changing the Power Off Timer Settings ........................................................................................	32
Epson Connect Solutions for Smartphones, Tablets, and More .........................................................	33
Setting Up Epson Connect Services..............................................................................................	34
Using Epson Email Print ...............................................................................................................	36
Using the Epson iPrint Mobile App ................................................................................................	36
Using Epson Remote Print ...........................................................................................................	37
Using Epson Scan to Cloud...........................................................................................................	37
Using AirPrint ....................................................................................................................................	38
Using Google Cloud Print...................................................................................................................	39
Setting Up Google Cloud Print on a Chromebook .........................................................................	40

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Android Printing Using the Epson Print Enabler ................................................................................	41
Using Fire OS Printing .......................................................................................................................	41
Using Windows 10 Mobile Printing ....................................................................................................	42
Using Epson Print and Scan App with Windows Tablets ...................................................................	42
Using the Mopria Print Service ..........................................................................................................	43
Printing and Scanning with NFC from Your Android Device...............................................................	44
Wi-Fi or Wired Networking........................................................................................................................	46
Network Security Recommendations .................................................................................................	46
Wi-Fi Infrastructure Mode Setup.........................................................................................................	47
Selecting Wireless Network Settings from the Control Panel ........................................................	48
Wi-Fi Direct Mode Setup ....................................................................................................................	51
Enabling Wi-Fi Direct Mode ...........................................................................................................	51
Wi-Fi Protected Setup (WPS).............................................................................................................	53
Using WPS to Connect to a Network .............................................................................................	53
Printing a Network Status Sheet.........................................................................................................	54
Changing or Updating Network Connections .....................................................................................	55
Accessing the Web Config Utility...................................................................................................	56
Changing a USB Connection to a Wi-Fi Connection......................................................................	56
Changing a Wi-Fi Connection to a Wired Network Connection......................................................	56
Connecting to a New Wi-Fi Router ................................................................................................	57
Disabling Wi-Fi Features ...............................................................................................................	57
Loading Paper ...........................................................................................................................................	59
Loading Paper in the Cassette ...........................................................................................................	59
Paper Loading Capacity .....................................................................................................................	63
Double-sided Printing Capacity ..........................................................................................................	64
Available Epson Papers .....................................................................................................................	66
Borderless Paper Type Compatibility .................................................................................................	67
Paper or Media Type Settings - Printing Software..............................................................................	68
Selecting the Default Printer Settings.................................................................................................	69
Printer Settings Options.................................................................................................................	70
Selecting the Paper Settings - Control Panel.................................................................................	72
Paper Type Settings - Control Panel ........................................................................................	73

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Placing Originals on the Product .............................................................................................................	75
Placing Originals on the Scanner Glass .............................................................................................	75
Placing Originals in the Automatic Document Feeder ........................................................................	76
Copying......................................................................................................................................................	80
Copying Documents or Photos...........................................................................................................	80
Copying Options.................................................................................................................................	81
Printing from a Computer .........................................................................................................................	83
Printing with Windows ........................................................................................................................	83
Selecting Basic Print Settings - Windows ......................................................................................	84
Print Quality Options - Windows ...............................................................................................	86
Multi-Page Printing Options - Windows.....................................................................................	86
Selecting Double-sided Printing Settings - Windows .....................................................................	87
Double-sided Printing Options - Windows.................................................................................	89
Print Density Adjustments - Windows .......................................................................................	90
Selecting Additional Layout and Print Options - Windows .............................................................	91
Custom Color Correction Options - Windows............................................................................	93
Image Options and Additional Settings - Windows....................................................................	94
Header/Footer Settings - Windows ...........................................................................................	95
Selecting a Printing Preset - Windows...........................................................................................	96
Selecting Extended Settings - Windows ........................................................................................	97
Extended Settings - Windows ...................................................................................................	98
Printing Your Document or Photo - Windows.................................................................................	99
Checking Print Status - Windows............................................................................................	101
Locking Printer Settings - Windows .............................................................................................	101
Locked Setting Options...........................................................................................................	102
Selecting Default Print Settings - Windows..................................................................................	103
Changing the Language of the Printer Software Screens .......................................................	104
Changing Automatic Update Options ..........................................................................................	106
Printing with the Built-in Epson Driver - Windows 10 S.....................................................................	106
Selecting Print Settings - Windows 10 S......................................................................................	107
Printing on a Mac .............................................................................................................................	111
Selecting Basic Print Settings - Mac ............................................................................................	112
Print Quality Settings - Mac.....................................................................................................	116

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Print Options - Mac .................................................................................................................	116
Selecting Page Setup Settings - Mac ..........................................................................................	117
Selecting Print Layout Options - Mac...........................................................................................	118
Selecting Double-sided Printing Settings - Mac...........................................................................	119
Double-sided Printing Options and Adjustments - Mac...........................................................	120
Managing Color - Mac .................................................................................................................	121
Color Matching and Color Options - Mac ................................................................................	122
Selecting Printing Preferences - Mac ..........................................................................................	123
Printing Preferences - Mac......................................................................................................	124
Printing Your Document or Photo - Mac ......................................................................................	125
Checking Print Status - Mac....................................................................................................	126
Printing From a Chromebook ...........................................................................................................	126
Cancelling Printing Using a Product Button......................................................................................	128
Scanning ..................................................................................................................................................	129
Starting a Scan.................................................................................................................................	129
Starting a Scan Using the Product Control Panel ........................................................................	129
Scanning to a Connected Computer .......................................................................................	130
Scanning to the Cloud.............................................................................................................	133
Scanning Using Web Services for Devices (WSD) - Windows................................................	134
Control Panel Scanning Options.............................................................................................	135
Changing Default Scan Job Settings ......................................................................................	136
Starting a Scan Using the Epson Scan 2 Icon .............................................................................	137
Starting a Scan from a Scanning Program...................................................................................	139
Starting a Scan from a Smart Device...........................................................................................	141
Scanning in Epson Scan 2 ...............................................................................................................	141
Additional Scanning Settings - Main Settings Tab .......................................................................	144
Additional Scanning Settings - Advanced Settings Tab...............................................................	145
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ...................................	146
Image Format Options.................................................................................................................	147
Scan Resolution Guidelines ........................................................................................................	148
Faxing.......................................................................................................................................................	149
Connecting a Telephone or Answering Machine..............................................................................	149
Setting Up Fax Features ..................................................................................................................	152

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Setting Up Basic Fax Features ....................................................................................................	152
Using the Fax Setup Wizard ...................................................................................................	153
Selecting the Line Type...........................................................................................................	155
Setting the Number of Rings to Answer ..................................................................................	155
Selecting Advanced Fax Settings ................................................................................................	156
Receive Settings - Fax............................................................................................................	157
Report Settings - Fax ..............................................................................................................	159
Basic Settings - Fax ................................................................................................................	159
Security Settings - Fax............................................................................................................	161
Setting Up the Fax Utility - Windows............................................................................................	162
Setting Up Fax Features Using the Fax Utility - Mac ...................................................................	164
Setting Up Contacts and Contact Groups.........................................................................................	165
Setting Up Contacts Using the Product Control Panel.................................................................	166
Creating a Contact ..................................................................................................................	166
Editing or Deleting a Contact ..................................................................................................	168
Creating a Contact Group .......................................................................................................	169
Editing or Deleting a Contact Group........................................................................................	171
Importing Contacts Using the Fax Utility - Windows ....................................................................	172
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac....................................................	175
Sending Faxes .................................................................................................................................	177
Sending Faxes from the Product Control Panel...........................................................................	177
Sending a Fax Using the Control Panel ..................................................................................	177
Fax Sending Options ..............................................................................................................	179
Sending a Fax at a Specified Time .........................................................................................	181
Dialing Fax Numbers from a Connected Telephone ...............................................................	182
Sending Faxes Using the Fax Utility - Windows ..........................................................................	183
Sending Faxes Using the Fax Utility - Mac ..................................................................................	185
Receiving Faxes...............................................................................................................................	188
Fax Reception .............................................................................................................................	188
Receiving Faxes Automatically ...................................................................................................	189
Receiving Faxes Manually...........................................................................................................	189
Receiving a Fax by Polling ..........................................................................................................	190
Saving and Viewing Received Faxes ..........................................................................................	191

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Selecting Received Fax Options Using the Fax Utility - Windows ...............................................	192
Checking Fax Status .......................................................................................................................	195
Printing Fax Reports.........................................................................................................................	196
Fax Report Options .....................................................................................................................	196
Replacing Ink Cartridges and Maintenance Boxes...............................................................................	198
Check Cartridge and Maintenance Box Status.................................................................................	198
Checking Cartridge and Maintenance Box Status on the LCD Screen ........................................	198
Checking Cartridge and Maintenance Box Status - Windows......................................................	199
Checking Cartridge and Maintenance Box Status - Mac .............................................................	202
Purchase Epson Ink Cartridges and Maintenance Box ....................................................................	203
Ink Cartridge and Maintenance Box Part Numbers......................................................................	203
Removing and Installing Ink Cartridges............................................................................................	204
Printing with Black Ink and Expended Color Cartridges ...................................................................	210
Printing with Expended Color Cartridges - Control Panel ............................................................	210
Printing with Expended Color Cartridges - Windows ...................................................................	210
Printing with Expended Color Cartridges - Mac ...........................................................................	211
Conserving Low Black Ink with Windows .........................................................................................	213
Maintenance Box Replacement .......................................................................................................	213
Adjusting Print Quality............................................................................................................................	215
Print Head Maintenance...................................................................................................................	215
Print Head Nozzle Check.............................................................................................................	215
Checking the Nozzles Using the Product Control Panel .........................................................	216
Checking the Nozzles Using a Computer Utility......................................................................	218
Print Head Cleaning ....................................................................................................................	220
Cleaning the Print Head Using the Product Control Panel ......................................................	221
Cleaning the Print Head Using a Computer Utility...................................................................	222
Aligning the Print Head Using the Product Control Panel.................................................................	225
Cleaning the Paper Guide ................................................................................................................	227
Viewing Product Status Information .................................................................................................	228
Cleaning and Transporting Your Product .............................................................................................	230
Cleaning Your Product .....................................................................................................................	230
Cleaning the Paper Rollers ..............................................................................................................	233
Cleaning the Print Head Path ...........................................................................................................	235

8

Transporting Your Product ...............................................................................................................	238
Solving Problems ....................................................................................................................................	241
Checking for Software Updates........................................................................................................	241
Product Status Messages ................................................................................................................	242
Running a Product Check ................................................................................................................	245
Resetting Control Panel Defaults .....................................................................................................	246
Solving Setup Problems ...................................................................................................................	247
Product Does Not Turn On or Off.................................................................................................	247
Noise After Ink Installation ...........................................................................................................	247
Software Installation Problems ....................................................................................................	248
Solving Network Problems ...............................................................................................................	248
Product Cannot Connect to a Wireless Router or Access Point ..................................................	249
Network Software Cannot Find Product on a Network.................................................................	250
Product Does Not Appear in Mac Printer Window .......................................................................	251
Cannot Print Over a Network.......................................................................................................	252
Cannot Scan Over a Network ......................................................................................................	252
Solving Copying Problems ...............................................................................................................	253
Product Makes Noise, But Nothing Copies..................................................................................	254
Product Makes Noise When It Sits for a While.............................................................................	254
Solving Paper Problems...................................................................................................................	254
Paper Feeding Problems.............................................................................................................	254
Paper Jams Inside the Product....................................................................................................	255
Paper Ejection Problems .............................................................................................................	255
Solving Problems Printing from a Computer.....................................................................................	256
Nothing Prints..............................................................................................................................	256
Product Icon Does Not Appear in Windows Taskbar ...................................................................	257
Printing is Slow ............................................................................................................................	257
Solving Page Layout and Content Problems....................................................................................	259
Inverted Image.............................................................................................................................	259
Too Many Copies Print ................................................................................................................	260
Blank Pages Print ........................................................................................................................	260
Incorrect Margins on Printout.......................................................................................................	261
Border Appears on Borderless Prints ..........................................................................................	261

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Incorrect Characters Print............................................................................................................	262
Incorrect Image Size or Position..................................................................................................	263
Slanted Printout...........................................................................................................................	263
Solving Print Quality Problems.........................................................................................................	264
White or Dark Lines in Printout ....................................................................................................	264
Blurry or Smeared Printout ..........................................................................................................	265
Faint Printout or Printout Has Gaps .............................................................................................	266
Grainy Printout.............................................................................................................................	267
Incorrect Colors ...........................................................................................................................	268
Solving Scanning Problems .............................................................................................................	268
Scanning Software Does Not Operate Correctly .........................................................................	269
Cannot Start Epson Scan 2 .........................................................................................................	269
Scanning is Slow .........................................................................................................................	270
Solving Scanned Image Quality Problems .......................................................................................	270
Image Consists of a Few Dots Only.............................................................................................	271
Line of Dots Appears in All Scanned Images...............................................................................	271
Straight Lines in an Image Appear Crooked ................................................................................	271
Image is Distorted or Blurry .........................................................................................................	272
Image Colors are Patchy at the Edges ........................................................................................	272
Image is Too Dark .......................................................................................................................	272
Back of Original Image Appears in Scanned Image ....................................................................	273
Ripple Patterns Appear in an Image ............................................................................................	273
Scanned Image Colors Do Not Match Original Colors.................................................................	273
Scanned Image Edges are Cropped ...........................................................................................	274
Solving Faxing Problems..................................................................................................................	274
Cannot Send or Receive Faxes...................................................................................................	274
Cannot Receive Faxes with a Telephone Connected to Your Product ........................................	276
Fax Memory Full Error Appears...................................................................................................	276
Sent Fax Quality is Poor ..............................................................................................................	277
Sent Fax is Received in an Incorrect Size ...................................................................................	277
Received Fax Quality is Poor ......................................................................................................	278
Received Fax is Not Printed ........................................................................................................	278
Uninstall Your Product Software.......................................................................................................	279

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Uninstalling Product Software - Windows....................................................................................	279
Uninstalling Product Software - Mac............................................................................................	280
Where to Get Help............................................................................................................................	281
Technical Specifications ........................................................................................................................	282
Windows System Requirements ......................................................................................................	282
Mac System Requirements ..............................................................................................................	283
Paper Specifications ........................................................................................................................	283
Printable Area Specifications ...........................................................................................................	284
Scanning Specifications ...................................................................................................................	286
Automatic Document Feeder (ADF) Specifications ..........................................................................	287
Fax Specifications ............................................................................................................................	287
Ink Cartridge Specifications..............................................................................................................	288
Dimension Specifications .................................................................................................................	289
Electrical Specifications ...................................................................................................................	289
Environmental Specifications ...........................................................................................................	290
Interface Specifications ....................................................................................................................	290
Network Interface Specifications ......................................................................................................	290
Safety and Approvals Specifications ................................................................................................	291
Notices .....................................................................................................................................................	293
Important Safety Instructions............................................................................................................	293
General Product Safety Instructions ............................................................................................	293
Ink Cartridge Safety Instructions..................................................................................................	295
Wireless Connection Safety Instructions .....................................................................................	296
LCD Screen Safety Instructions...................................................................................................	296
Telephone Equipment Safety Instructions ...................................................................................	297
Important Privacy Notice (Printer Serial Number).............................................................................	297
FCC Compliance Statement.............................................................................................................	297
Binding Arbitration and Class Waiver ...............................................................................................	300
Trademarks......................................................................................................................................	303
Copyright Notice...............................................................................................................................	304
libTIFF Software Acknowledgment..............................................................................................	304
A Note Concerning Responsible Use of Copyrighted Materials...................................................	305
Default Delay Times for Power Management for Epson Products ...............................................	305

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Copyright Attribution....................................................................................................................

305

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WF-2860 User's Guide

Welcome to the WF-2860 User's Guide.

For a printable PDF copy of this guide, click here.

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Product Basics

See these sections to learn about the basic features of your product.

Using the Control Panel

Product Parts Locations

Using Power Saving Settings

Epson Connect Solutions for Smartphones, Tablets, and More

Using AirPrint

Using Google Cloud Print

Android Printing Using the Epson Print Enabler

Using Fire OS Printing

Using Windows 10 Mobile Printing

Using Epson Print and Scan App with Windows Tablets

Using the Mopria Print Service

Printing and Scanning with NFC from Your Android Device

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.

Control Panel Buttons and Lights

Selecting the Date and Time

Changing LCD Screen Language

Adjusting Control Panel Sounds

Adjusting the Screen Brightness

Turning Off the Operation Time Out Setting

Parent topic: Product Basics

14

Control Panel Buttons and Lights

1 The power button and light

2 The home button

3Thereceived fax light

4The LCD screen

5The help button

6NFC (Near Field Communication) tag

The LCD Screen Status Icon Information

Navigating the LCD Screen

Entering Characters on the LCD Screen Viewing Animations

Parent topic: Using the Control Panel

15

The LCD Screen

1Displays various status information; select an icon to check its status or adjust its settings

2Menu options

3Select a tab to view different options and settings

4Setting options

5Displays available buttons

Parent topic: Control Panel Buttons and Lights

Related references

LCD Screen Safety Instructions

Status Icon Information

Your product displays status icons on the LCD screen for certain product status conditions.

Icons Description

Ink and maintenance box status; select the icon to view the ink and maintenance box levels

16

Icons	Description
	Network connection status; select the icon to set up or change your network connection
	•	The product is not connected to an Ethernet network
	•	The product is connected to an Ethernet network
	•	The product is not connected to a wireless network
	•	The product is searching for an SSID or experiencing a wireless network
		connection issue
	•	The product is connected to a wireless network; the number of bars indicates the
		connection's signal strength
	•	Wi-Fi Direct is not enabled
	•	Wi-Fi Direct is enabled
	The sound settings; select the icon to change the settings
	•	The Quiet Mode setting is enabled; depending on the selected paper type and print
		quality, noise is reduced during printing at the cost of print speed
	•	The Quiet Mode setting is disabled
	•	The Mute setting is enabled
	Displays the Fax Data Information screen
	Additional information is available; select the icon to display the information
	There is a problem with the indicated setting; select the icon for information on resolving
	the problem
	Indicates that there is data that has not been read, printed, or saved; the displayed number
	indicates the number of data items
Parent topic: Control Panel Buttons and Lights

17

Navigating the LCD Screen

Follow these guidelines to navigate and use the menus on the LCD screen.

Tap or press the screen to select an item or icon

Flick the screen to scroll swiftly

Slide your finger across the screen to move items

To change a setting, tap anywhere on the setting.

18

To enter a value in a field, tap the field to display the on-screen keyboard.

Parent topic: Control Panel Buttons and Lights

Entering Characters on the LCD Screen

Follow these guidelines to enter characters for passwords and other settings.

On-screen keyboard

1Displays the character count

2Moves the cursor left or right

19

3Switches between uppercase and lowercase characters, numbers and symbols

4Switches between characters and numbers or symbols

5Displays a list of common domain names to choose from

6Enters a space

7Select when you are finished

8Deletes the previous character

On-screen keypad

1Cancels entry and closes the keypad

2Select when you are finished

3Clears the entered number

4Deletes the previous number

Parent topic: Control Panel Buttons and Lights

Viewing Animations

You can view animations on the LCD screen to help guide you through a procedure or troubleshoot a problem.

1. Press the help button.

20

You see a screen like this:

2.Select Troubleshooting if you experience a problem or How To to view instructions on common procedures.

3.Select a topic from the list of available topics and follow the on-screen instructions. The following is an example of a screen you may see:

1 Displays the current step number and the total number of steps

21

2Select to view the previous step

3Indicates your overall progress through the animation

4Select to view the next step

Parent topic: Control Panel Buttons and Lights

Selecting the Date and Time

Before faxing, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format.

1.	Press the	home button, if necessary.
2.	Select Settings.

3.Select General Settings. You see a screen like this:

4.Select Basic Settings.

5.Select Date/Time Settings.

22

You see a screen like this:

6.Select Daylight Saving Time.

7.Select the setting that applies to your area:

•Winter: it is winter or your region does not use Daylight Saving Time (DST)

•Summer: it is spring or summer and your region uses Daylight Saving Time (DST)

Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the season. When you change from Winter to Summer, your product automatically sets its clock ahead one hour. When you change from Summer to Winter, it sets its clock back one hour.

8.Select Date/Time.

9.Select the date format you want to use.

10.Use the displayed keypad to enter the current date.

11.Select the time format you want to use.

12.Use the displayed keypad to enter the current time.

Parent topic: Using the Control Panel

Changing LCD Screen Language

You can change the language used on the LCD screen. 1. Press the home button, if necessary.

23

2.Select Settings.

3.Select General Settings. You see a screen like this:

4.Select Basic Settings.

5.Select Language.

6.Select a language.

Parent topic: Using the Control Panel

Adjusting Control Panel Sounds

You can adjust the sound level heard when you press buttons on the control panel.

1.	Press the	home button, if necessary.
2.	Select Settings.
3.	Select General Settings.

24

You see a screen like this:

4.Select Basic Settings.

5.Select Sound.

6.Select Normal Mode or Quiet Mode.

Note: Press the icon on the home screen to switch between Normal Mode and Quiet Mode.

7.Select Button Press.

8.Press the + or – icons to adjust the volume.

9.Select OK to exit.

Parent topic: Using the Control Panel

Adjusting the Screen Brightness

You can adjust the brightness of theLCD screen. 1. Press the home button, if necessary.

2. Select Settings.

3. Select General Settings.

25

You see a screen like this:

4.Select Basic Settings.

5.Select LCD Brightness.

6.Press the + or – icons to decrease or increase the brightness.

7.Select OK to exit.

Parent topic: Using the Control Panel

Turning Off the Operation Time Out Setting

The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity. This feature is enabled by default, but you can turn it off.

1. Press the home button, if necessary.

2. Select Settings.

3. Select General Settings.

26

You see a screen like this:

4.Select Basic Settings.

5.Scroll down and set Operation Time Out to Off.

Parent topic: Using the Control Panel

Product Parts Locations

See these sections to identify the parts on your product.

Product Parts - Front

Product Parts - Inside

Product Parts - Back

Parent topic: Product Basics

27

Product Parts - Front

1Automatic Document Feeder (ADF) cover

2ADF input tray

3ADF edge guide

4ADF document support

5ADF output tray extension

6ADF output tray

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1Output tray

2Paper cassette

3Paper cassette edge guides

4Legal-size paper guide

Parent topic: Product Parts Locations

Product Parts - Inside

1Document cover

2Scanner glass

3Control panel

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4 Front cover

1Scanner unit

2Ink cartridge holder

Parent topic: Product Parts Locations

Product Parts - Back

1 Maintenance box cover

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