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WorkForce Pro WF-M5299
User Manual
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Epson WorkForce Pro WF-M5299 User Manual

WF-M5299 User's Guide

Contents

WF-M5299 User's Guide............................................................................................................................ 11
Product Basics .......................................................................................................................................... 12
Using the Control Panel ..................................................................................................................... 12
Control Panel Buttons and Lights .................................................................................................. 13
Status Icon Information ............................................................................................................. 13
Setting a Password and Locking the Control Panel ....................................................................... 17
Entering Characters on the LCD Screen................................................................................... 19
Preventing PC Connection via USB .............................................................................................. 20
Product Parts Locations ..................................................................................................................... 21
Product Parts - Front ..................................................................................................................... 21
Product Parts - Inside .................................................................................................................... 23
Product Parts - Back...................................................................................................................... 24
The Power Off and Sleep Timers ....................................................................................................... 24
Changing the Power Off Timer Settings ........................................................................................ 26
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 27
Setting Up Epson Connect Services.............................................................................................. 28
Using the Epson iPrint Mobile App ................................................................................................ 30
Using AirPrint .................................................................................................................................... 31
Using Google Cloud Print................................................................................................................... 32
Setting Up Google Cloud Print on a Chromebook ......................................................................... 33
Using the Mopria Print Service .......................................................................................................... 34
Android Printing Using the Epson Print Enabler ................................................................................ 34
Using Fire OS Printing ....................................................................................................................... 35
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Using Windows 10 Mobile Printing .................................................................................................... 35
Printing with NFC from Your Android Device...................................................................................... 36
Wi-Fi or Wired Networking........................................................................................................................ 38
Network Security Recommendations ................................................................................................. 38
Wi-Fi Infrastructure Mode Setup......................................................................................................... 39
Selecting Wireless Network Settings from the Control Panel ........................................................ 40
Wi-Fi Direct Mode Setup .................................................................................................................... 42
Wi-Fi Protected Setup (WPS)............................................................................................................. 44
Printing a Network Status Sheet......................................................................................................... 46
Changing or Updating Network Connections ..................................................................................... 47
Accessing the Web Config Utility................................................................................................... 47
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 48
Enabling Epson Universal Print Driver (PCL) or PostScript Printing.................................................... 50
Installing the Epson Universal Print Driver - Windows ....................................................................... 50
Installing the PostScript (PS3) Printer Software - Windows ............................................................... 54
Installing the PostScript (PS3) Printer Software - Mac ....................................................................... 54
Selecting PDL (Page Description Language) Settings ....................................................................... 55
Selecting Printer Language and Interface Settings ............................................................................ 59
Printing Language and Interface Options ...................................................................................... 60
Printing a PCL or PS3 (PostScript) Font List ...................................................................................... 61
Loading Paper ........................................................................................................................................... 62
Installing the Optional Paper Cassette Unit........................................................................................ 62
Enabling the Optional Paper Cassette - Windows ......................................................................... 64
Enabling the Optional Paper Cassette - Mac ................................................................................ 66
Loading Paper in the Cassette ........................................................................................................... 67
Loading Paper or Envelopes in the Rear Paper Feed Slot ................................................................ 70
Paper Loading Capacity..................................................................................................................... 73
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Double-sided Printing Capacity.......................................................................................................... 76
Available Epson Papers ..................................................................................................................... 77
Paper or Media Type Settings - Printing Software.............................................................................. 78
Selecting the Paper Settings for Each Source - Control Panel ........................................................... 79
Selecting Default Paper Settings - Administrator................................................................................ 81
Paper Source Settings Options................................................................................................. 83
Universal Print Settings Options ............................................................................................... 84
Printing from a Computer ......................................................................................................................... 86
Printing with the Standard Epson Printer Software - Windows ........................................................... 86
Selecting Basic Print Settings - Windows ...................................................................................... 86
Paper Source Options - Windows ............................................................................................. 89
Print Quality Options - Windows ............................................................................................... 89
Multi-Page Printing Options - Windows..................................................................................... 89
Double-sided Printing Options - Windows................................................................................. 93
Print Density Adjustments - Windows ....................................................................................... 93
Selecting Additional Layout and Print Options - Windows ............................................................. 94
Image Options and Additional Settings - Windows.................................................................... 95
Header/Footer Settings - Windows ........................................................................................... 96
Selecting Extended Settings - Windows ........................................................................................ 99
Extended Settings - Windows ................................................................................................. 100
Printing Your Document or Photo - Windows............................................................................... 101
Locking Printer Settings - Windows ............................................................................................. 102
Locked Setting Options........................................................................................................... 104
Selecting Default Print Settings - Windows.................................................................................. 104
Changing the Language of the Printer Software Screens ....................................................... 105
Changing Automatic Update Options .......................................................................................... 107
Printing with the Built-in Epson Driver - Windows 10 S..................................................................... 108
Selecting Print Settings - Windows 10 S...................................................................................... 108
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Printing with the Epson Standard Printer Software - Mac................................................................. 112
Selecting Basic Print Settings - Mac ........................................................................................... 113
Paper Source Options - Mac................................................................................................... 116
Print Quality Options - Mac ..................................................................................................... 116
Selecting Page Setup Settings - Mac .......................................................................................... 117
Selecting Print Layout Options - Mac........................................................................................... 118
Selecting Double-sided Printing Settings - Mac........................................................................... 118
Double-sided Printing Options and Adjustments - Mac........................................................... 120
Managing Color - Mac ................................................................................................................. 120
Color Matching - Mac.............................................................................................................. 120
Selecting Printing Preferences - Mac .......................................................................................... 121
Printing Preferences - Mac...................................................................................................... 122
Printing Your Document or Photo - Mac ...................................................................................... 122
Checking Print Status - Mac.................................................................................................... 123
Printing with the Epson Universal Print Driver - Windows................................................................. 124
Synchronizing Printer Settings - Epson Universal Print Driver - Windows ................................... 124
Selecting Print Settings - Epson Universal Print Driver - Windows .............................................. 126
Selecting Default Print Settings - Epson Universal Print Driver - Windows.................................. 128
Locking Printer Settings - Epson Universal Print Driver - Windows ............................................. 129
Epson Universal Print Driver Locked Setting Options ............................................................. 131
Adding Network Printers - Epson Universal Print Driver - Windows............................................. 131
Printing with the PostScript (PS3) Printer Software - Windows ........................................................ 134
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows ....................... 134
Selecting Print Settings - PostScript Printer Software - Windows ................................................ 135
Selecting Default Print Settings - PostScript Printer Software - Windows.................................... 139
Accessing Printer Properties - PostScript - Windows .................................................................. 140
Printing with the PostScript (PS3) Printer Software - Mac ................................................................ 141
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac ............................... 141
Selecting Print Settings - PostScript Printer Software - Mac ....................................................... 142
Cancelling Printing Using a Product Button...................................................................................... 147
Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes ....................................................... 148
Check Ink and Maintenance Box Status........................................................................................... 148
Checking Ink Status on the LCD Screen...................................................................................... 148
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Checking Ink and Maintenance Box Status - Windows................................................................ 149
Checking Ink and Maintenance Box Status - Mac ....................................................................... 151
Purchase Epson Ink Packs and Maintenance Boxes ....................................................................... 153
Ink Supply Unit (Ink Pack) Part Numbers..................................................................................... 153
Removing and Installing Ink Packs................................................................................................... 154
Maintenance Box Replacement ....................................................................................................... 157
Adjusting Print Quality............................................................................................................................ 159
Print Head Maintenance................................................................................................................... 159
Print Head Nozzle Check............................................................................................................. 160
Checking the Nozzles Using the Product Control Panel ......................................................... 160
Checking the Nozzles Using a Computer Utility...................................................................... 162
Print Head Cleaning .................................................................................................................... 164
Cleaning the Print Head Using the Product Control Panel ...................................................... 165
Cleaning the Print Head Using a Computer Utility................................................................... 166
Enabling the Periodic Cleaning Setting................................................................................... 169
Print Quality Adjustment................................................................................................................... 169
Adjusting the Print Quality Using the Product Control Panel........................................................ 169
Print Head Alignment ....................................................................................................................... 171
Aligning the Print Head Using the Product Control Panel ............................................................ 172
Cleaning the Paper Guide ................................................................................................................ 173
Cleaning and Transporting Your Product ............................................................................................. 175
Cleaning Your Product ..................................................................................................................... 175
Transporting Your Product ............................................................................................................... 175
Solving Problems .................................................................................................................................... 181
Checking for Software Updates........................................................................................................ 181
Product Status Messages ................................................................................................................ 182
Running a Product Check ................................................................................................................ 183
Resetting Control Panel Defaults ..................................................................................................... 185
Solving Setup Problems ................................................................................................................... 186
Product Does Not Turn On or Off................................................................................................. 187
Noise After Ink Installation ........................................................................................................... 187
Software Installation Problems .................................................................................................... 187
Solving Network Problems ............................................................................................................... 188
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Product Cannot Connect to a Wireless Router or Access Point .................................................. 188
Network Software Cannot Find Product on a Network................................................................. 189
Product Does Not Appear in Mac Printer Window ....................................................................... 190
Cannot Print Over a Network....................................................................................................... 191
Solving Paper Problems................................................................................................................... 192
Paper Feeding Problems............................................................................................................. 193
Paper Jams Inside the Product.................................................................................................... 194
Paper Ejection Problems ............................................................................................................. 194
Solving Problems Printing from a Computer..................................................................................... 195
Nothing Prints.............................................................................................................................. 195
Product Icon Does Not Appear in Windows Taskbar ................................................................... 196
Printing is Slow ............................................................................................................................ 197
Solving Page Layout and Content Problems.................................................................................... 198
Inverted Image............................................................................................................................. 199
Too Many Copies Print ................................................................................................................ 199
Blank Pages Print ........................................................................................................................ 199
Incorrect Margins on Printout....................................................................................................... 200
Incorrect Characters Print............................................................................................................ 200
Incorrect Image Size or Position.................................................................................................. 201
Slanted Printout........................................................................................................................... 202
Solving Print Quality Problems......................................................................................................... 202
White or Dark Lines in Printout .................................................................................................... 203
Blurry or Smeared Printout .......................................................................................................... 203
Faint Printout or Printout Has Gaps ............................................................................................. 205
Grainy Printout............................................................................................................................. 205
Uninstall Your Product Software....................................................................................................... 207
Uninstalling Printing Software - Standard Epson Printer Software - Windows............................. 207
Uninstalling Product Software - Mac............................................................................................ 208
Where to Get Help............................................................................................................................ 208
Technical Specifications ........................................................................................................................ 210
Windows System Requirements ...................................................................................................... 210
Mac System Requirements .............................................................................................................. 211
Paper Specifications ........................................................................................................................ 211
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Printable Area Specifications ........................................................................................................... 213
Ink Pack Specifications .................................................................................................................... 214
Dimension Specifications ................................................................................................................. 215
Electrical Specifications ................................................................................................................... 215
Environmental Specifications ........................................................................................................... 216
Interface Specifications .................................................................................................................... 216
Network Interface Specifications ...................................................................................................... 216
Safety and Approvals Specifications ................................................................................................ 218
Notices ..................................................................................................................................................... 219
Important Safety Instructions............................................................................................................ 219
General Printer Safety Instructions.............................................................................................. 219
Ink Pack Safety Instructions ........................................................................................................ 221
Wireless Connection Safety Instructions ..................................................................................... 221
LCD Screen Safety Instructions................................................................................................... 221
FCC Compliance Statement............................................................................................................. 222
Binding Arbitration and Class Waiver ............................................................................................... 223
Trademarks...................................................................................................................................... 226
Copyright Notice............................................................................................................................... 226
A Note Concerning Responsible Use of Copyrighted Materials................................................... 227
Default Delay Times for Power Management for Epson Products ............................................... 227
Copyright Attribution.................................................................................................................... 227
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WF-M5299 User's Guide
Welcome to the WF-M5299 User's Guide.
For a printable PDF copy of this guide, click here.
11

Product Basics

See these sections to learn about the basic features of your product.
Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Command Language (PCL) or PostScript (PS3) printer software, please see the appropriate sections.
Using the Control Panel Product Parts Locations The Power Off and Sleep Timers Epson Connect Solutions for Smartphones, Tablets, and More Using AirPrint Using Google Cloud Print Using the Mopria Print Service Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Printing with NFC from Your Android Device

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.
Control Panel Buttons and Lights Changing LCD Screen Language Selecting the Date and Time Adjusting the Screen Brightness Setting a Password and Locking the Control Panel Turning Off the Operation Time Out Setting Preventing PC Connection via USB
Parent topic: Product Basics
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Control Panel Buttons and Lights

1 The NFC tag
2
The power button and light
3
The home button
4 The Paper Setting button
5
The Stop button
6
The reset button
7 The arrow buttons and the OK button
8 The Back button
9 The Data light
10 The Error light
Status Icon Information
Parent topic: Using the Control Panel
Status Icon Information
Your product displays status icons on the LCD screen for certain product status conditions. On the Home screen, press the right arrow button to select Wi-Fi and press the OK button to view or change the current network settings.
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Icons Description
Displays additional information or instructions.
Displays the Supply Status screen.
Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be reduced. Press this icon to change the settings.
Quiet Mode is disabled. Press this icon to change the settings.
There is a problem with the indicated setting. Select the icon to resolve the problem.
No Ethernet connection.
An Ethernet connection is established.
No Wi-Fi connection.
A Wi-Fi network error has occurred or the product is searching for a connection.
A Wi-Fi connection is established. The number of bars indicates the connection's signal strength.
No Wi-Fi Direct connection.
A Wi-Fi Direct connection is established.
Parent topic: Control Panel Buttons and Lights

Changing LCD Screen Language

You can change the language used on the LCD screen.
1. Press the home button, if necessary.
2. Press the right arrow button to select Settings and press the OK button.
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You see a screen like this:
3. Select General Settings and press the OK button.
4. Select Basic Settings and press the OK button.
5. Press the down arrow button to select Language and press the OK button.
6. Use the arrow buttons to select a language and press the OK button.
Parent topic: Using the Control Panel

Selecting the Date and Time

Select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format.
1. Press the home button, if necessary.
2. Select Settings and press the OK button.
3. Select General Settings and press the OK button.
4. Select Basic Settings and press the OK button.
5. Select Date/Time Settings and press the OK button.
15
You see a screen like this:
6. Select Daylight Saving Time and press the OK button.
7. Select the setting that applies to your area:
• Winter: it is winter or your region does not use Daylight Saving Time (DST)
• Summer: it is spring or summer and your region uses Daylight Saving Time (DST)
Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the season. When you change from Winter to Summer, your product automatically sets its clock ahead one hour. When you change from Summer to Winter, it sets its clock back one hour.
8. Select Date/Time and press the OK button.
9. Select the date format you want to use and press the OK button.
10. Use the arrow buttons and the OK button to enter the current date.
11. Select OK and press the OK button.
12. Select the time format you want to use and press the OK button.
13. Use the arrow buttons and the OK button to enter the current time, then select OK and press the OK button.
14. Select Time Difference and press the OK button.
15. Use the arrow buttons and the OK button to enter the time difference between your time zone and UTC (Coordinated Universal Time), then select Done and press the OK button.
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Parent topic: Using the Control Panel

Adjusting the Screen Brightness

You can adjust the brightness of the LCD screen.
1. Press the home button, if necessary.
2. Press the right arrow button to select Settings and press the OK button.
You see a screen like this:
3. Press the OK button to select General Settings.
4. Press the OK button to select Basic Settings.
5. Press the OK button to select LCD Brightness.
6. Press the left or right arrow button to decrease or increase the brightness.
7. Press the up arrow button to select Done.
8. Press the home button to exit.
Parent topic: Using the Control Panel

Setting a Password and Locking the Control Panel

You can set an administrator password to lock the following settings and prevent them from being changed:
• Certain Basic Settings and Printer Settings
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• System Administration Settings
• Network Settings
• Web Service Settings
Note: For more information on administration settings, see the Administrator's Guide.
1. Press the home button, if necessary.
2. Select Settings > General Settings > System Administration > Security Settings > Admin Settings > Admin Password > Register.
You see a screen like this:
3. Use the displayed keyboard to enter a password, then select OK and press the OK button.
4. Enter your password again to confirm, then select OK and press the OK button.
5. Select Lock Setting and select On.
When the control panel is locked, you must enter the password to access any of the locked settings.
Note: If you forget your password, contact Epson for assistance.
Entering Characters on the LCD Screen
Parent topic: Using the Control Panel
18
Entering Characters on the LCD Screen
Follow these guidelines, using the control panel buttons to enter characters for passwords and other settings.
• To move the cursor, select the left or right arrows.
• To change the case of letters, select .
• To delete the previous character, select .
• To switch between letters or numbers and symbols, select .
• To change the keypad layout, select .
• To enter commonly-used domain names, select .
• To enter a space, select .
Parent topic: Setting a Password and Locking the Control Panel

Turning Off the Operation Time Out Setting

The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity. This feature is enabled by default, but you can turn it off.
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Note: This setting can be locked by an administrator. If you cannot access this setting, contact your
administrator for assistance.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Basic Settings > Operation Time Out.
3. Press the OK button to toggle between On and Off.
Parent topic: Using the Control Panel

Preventing PC Connection via USB

You can disable access to your product from a USB-connected computer. This restricts non-network access to the product.
Note: This setting can be locked by an administrator. If you cannot access this setting, contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select Settings > General Settings > Printer Settings > PC Connection via USB.
You see a screen like this:
3. Select Disable and press the OK button.
4. Do one of the following:
• Select Yes and press the OK button to restart the product.
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• Select No or Close and press the OK button to return to the Printer Settings screen without
restarting the product.
Note: The change will not take effect until the product is restarted.
Parent topic: Using the Control Panel

Product Parts Locations

See these sections to identify the parts on your product.
Product Parts - Front Product Parts - Inside Product Parts - Back
Parent topic: Product Basics

Product Parts - Front

1 Control panel
2 Paper cassette 1 (C1)
21
3 Paper cassette 2 (C2) (optional)
1 Rear paper feed edge guides
2 Paper support
3 Feeder guard
4 Rear paper feed (B)
5 Output tray
6 Paper cassette edge guides
7 Paper cassette
Parent topic: Product Parts Locations
22

Product Parts - Inside

1 Printer cover (J)
2 Print head
3 Ink pack tray
4 Front cover (A)
5 Front cover lock
Parent topic: Product Parts Locations
23

Product Parts - Back

1 LAN port
2 USB port
3 Service USB port (do not remove sticker)
4 AC inlet
5 Rear cover (D)
6 Rear cover (E)
7 Maintenance box cover (H)
Parent topic: Product Parts Locations

The Power Off and Sleep Timers

The product enters sleep mode or turns off automatically if it is not used for a period of time. You can adjust the time period before power management begins, but increasing the time reduces the product's energy efficiency.
Changing the Sleep Timer Settings Changing the Power Off Timer Settings
24
Parent topic: Product Basics

Changing the Sleep Timer Settings

You can adjust the time period before your product enters sleep mode and turns off the LCD screen.
1. Press the home button, if necessary.
2. Press the right arrow button to select Settings and press the OK button.
You see a screen like this:
3. Press the OK button to select General Settings.
4. Press the OK button to select Basic Settings.
25
5. Press the down arrow button to select Sleep Timer and press the OK button.
6. Select the number field and press the OK button.
7. Select a time period between 1 and 240 minutes. Use the arrow buttons to highlight a number and press the OK button to select it.
8. Select OK then press the OK button.
9. Select Done and press the OK button.
Parent topic: The Power Off and Sleep Timers

Changing the Power Off Timer Settings

You can have the product turn off automatically if it is not used for a specified period of time.
1. Press the home button, if necessary.
2. Press the right arrow button to select Settings and press the OK button.
26
You see a screen like this:
3. Press the OK button to select General Settings.
4. Press the OK button to select Basic Settings.
5. Press the down arrow button to select Power Off Timer and press the OK button.
6. Press the up and down arrow buttons to select a time period between 30minutes and 12h (12 hours), and press the OK button.
Parent topic: The Power Off and Sleep Timers

Epson Connect Solutions for Smartphones, Tablets, and More

Use your smartphone, tablet, or computer to print documents, photos, emails, and web pages from your home, office, or even across the globe.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
Setting Up Epson Connect Services Using Epson Email Print Using the Epson iPrint Mobile App Using Epson Remote Print
27
Parent topic: Product Basics

Setting Up Epson Connect Services

If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel.
1. Press the home button, if necessary.
2. Press the right arrow button to select Settings and press the OK button.
You see a screen like this:
3. Press the OK button to select General Settings.
4. Press the down arrow button to select Web Service Settings and press the OK button.
5. Press the OK button to select Epson Connect Services.
28
You see a screen like this:
6. Press the OK button to select Register.
7. Press the OK button to select Start Setup.
8. Follow the instructions on the screen to activate your product's email address.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Using Epson Email Print

With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically.
1. Connect your product to your network. See the link below.
2. If you did not already set up Email Print when you installed your product software, see the link below to use your product control panel to activate your unique email address. Or visit epson.com/connect (U.S), epson.ca/connect (Canada), or epsonconnect.com (Caribbean) to learn more about Email Print, create your Epson Connect account, and register your product to the Epson Connect service.
3. Now you are ready to send and print emails to your product's Email Print address.
Note: Go to epsonconnect.com and log into your Epson Connect account to personalize your product's email, adjust print settings, and set up other Epson Connect services.
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Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related tasks
Setting Up Epson Connect Services
Related topics
Wi-Fi or Wired Networking

Using the Epson iPrint Mobile App

Use this free Apple and Android app to print with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages from your device or from popular cloud services such as Box, Dropbox, Evernote, Google Drive, or Microsoft OneDrive.
1. Connect your product to your wireless network. See the link below.
2. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or epson.com.jm/connect (Caribbean) to learn more about Epson iPrint and check the compatibility of your mobile device.
3. Download Epson iPrint from the Apple App Store or Google Play.
4. Connect your mobile device to the same wireless network as your product.
5. Open Epson iPrint and select your Epson product.
Now you are ready to print with your mobile device and your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi or Wired Networking

Using Epson Remote Print

With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world.
1. Connect your Epson product to your wireless network. See the link below.
2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.
Note: Make a note of your product's email address.
3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print Driver software.
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