WF-M5299
2
Turn on and configure
Start Here
Read these instructions before using your product.
Note for Spanish speakers/Nota para hispanohablantes:
Para obtener instrucciones de configuración en español, consulte
la Guía de instalación en www.epson.com/support/wfm5299sp
(requiere una conexión a Internet).
1
Unpack
French control
panel stickers
Warning: The product is heavy and should be lifted and moved by
two people.
1 Remove all protective materials from the product.
1 Connect the power cord to the back of the product and to
an electrical outlet.
Caution: Do not connect to your computer yet.
2 Turn on the product.
3 Select your language and time on the LCD screen.
Note: You can change these settings later using the product’s
control panel. For more information, see the online User’s Guide.
2 Raise the printer cover and remove all protective materials
from inside the product, then close the printer cover.
3 Insert the output tray, then set it down gently.
3
Install ink supply unit
(ink pack)
Note:
• The product is designed for use with Epson® ink packs only, not
third-party ink.
• The ink pack included with the product is designed for product
setup and not for resale.
• After some ink is used for charging, the rest is available for printing.
Caution: Keep ink packs out of the reach of children and do not drink
the ink.
1 Unlock and open the ink pack tray cover, then remove the
packing material.
2 Press the ink pack tray to release it, then pull the tray out.
3 Remove and discard the protective piece from the ink
pack tray.
4 Shake the ink pack 10 times, then remove it from the
packaging.
Note: Do not touch the green chip on the ink pack.
8 Select OK on the LCD screen to start charging the ink.
Ink charging takes approximately 7 minutes. A message
appears when ink charging is complete.
Caution: Don’t turn off the printer, raise the printer cover, or
open the ink pack tray cover while the printer is charging or you’ll
waste ink.
4
Load paper
For instructions on loading envelopes, legal-size paper, or
using the rear paper feed slot, see the online User’s Guide.
1 Make sure the product is done charging the ink, then pull
out the paper cassette.
5 Place the ink pack into the ink pack tray, move the
handle forward, then move the handle back to its original
position.
Note: Make sure the ink pack is fully
inserted and level with the top of the
ink pack tray.
6 Insert the ink pack tray into the printer.
2 Slide the side edge guides all the way out and set the
front edge guide to the paper size you are using.
3 Insert paper with the glossy or printable side down.
Standard paper:
Thick paper:
Note: Make sure the paper is under the arrow mark for your
paper type and loaded against the front edge of the cassette.
7 Close the ink pack tray cover and lock it.
4 Slide the edge guides against the paper, but not too
tightly.
5 Keep the cassette flat as you insert it all the way, then pull
out the output tray extension.
6 Select the paper settings on the product’s control panel.
Install software
5
Note: An Internet connection is required to obtain the
product software.
Mobile printing
Connect wirelessly from your smartphone, tablet, or computer.
Print documents and photos from across the room or around
the world:
• Print directly from your iOS device. Simply connect your
printer and device to the same network and tap the action
icon to select the print option.
• Use Epson Print Enabler (free from Google Play™) with
Android™ devices (v4.4 or later). Then connect your printer
and device to the same network and tap the menu icon to
select the print option.
• Print remotely with Epson Connect™ and Google Cloud
Print™. See your online User’s Guide for instructions or
learn more at www.epson.com/connect (U.S.) or
www.epson.ca/connect (Canada).
To print from a Chromebook™, go to www.epson.com/support/gcp
(U.S.) or www.epson.ca/support/gcp (Canada) for instructions.
Standard software package
1 Make sure the product is NOT CONNECTED to your
computer.
Windows®: If you see a Found New Hardware screen, click
Cancel and disconnect the USB cable.
2 Download and run your product’s software package:
www.epson.com/support/wfm5299 (U.S.)
www.epson.ca/support/wfm5299 (Canada)
3 Follow the instructions on the computer screen to run the
setup program.
4 When you see the Select Your Connection screen, select
one of the following and follow the on-screen instructions:
• Wireless connection
In most cases, the software installer automatically
attempts to set up your wireless connection. If setup
is unsuccessful, you may need to enter your network
name (SSID) and password.
• Direct USB connection
Make sure you have a USB cable (not included).
• Wired network connection
Make sure you have an Ethernet cable (not included).
Any problems?
Network setup was unsuccessful.
• Make sure you select the right network name (SSID).
• Restart your router (turn it off and then on), then try to
connect to it again.
• The printer can only connect to a network that supports
2.4 GHz connections. If your router offers both 2.4 GHz and
5 GHz connections, make sure 2.4 GHz is enabled.
• If you see a firewall alert message, click Unblock or Allow
to let setup continue.
• If your network has security enabled, make sure you enter
your network password (WEP key or WPA passphrase)
correctly. Be sure to enter your password in the correct
case.
There are lines or incorrect colors in my printouts.
Run a nozzle check to see if there are any gaps in the printout.
Then clean the print head, if necessary. See the online User’s
Guide for more information.
The product’s screen is dark.
Make sure your product is turned on, and touch the screen or
press any button to wake it from sleep mode.
Setup is unable to find my printer after connecting it
with a USB cable.
Make sure your product is securely connected as shown:
PCL or PostScript driver
Download the software and see your online User’s Guide for
instructions.
www.epson.com/support/wfm5299 (U.S.)
www.epson.ca/support/wfm5299 (Canada)
Any questions?
User’s Guide
Windows: Click the icon on your desktop or Apps screen to
access the online User’s Guide.
Mac: Click the icon in Applications/Epson Software/Guide to
access the online User’s Guide.
If you don’t have a User’s Guide icon, go to the Epson website,
as described below.
Support
Visit www.epson.com/support/wfm5299 (U.S.) or
www.epson.com/support/wfm5299 (Canada) to download
drivers, view manuals, get FAQs, or contact Epson.
Call (562) 276-7202 (U.S.) or (905) 709-2567 (Canada), 6 am to
8 pm, Pacific Time, Monday through Friday, and 7 am to 4 pm,
Pacific Time, Saturday. Days and hours of support are subject
to change without notice. Toll or long distance charges may
apply.
Recycling
Epson offers a recycling program for end of life hardware and
ink packs. Please go to www.epson.com/recycle (U.S.) or
www.epson.ca/recycle (Canada) for information on how to
return your products for proper disposal.
Need paper and ink?
Ensure peak performance and brilliant results
with Genuine Epson Ink and specialty papers,
engineered specifically for Epson printers.
Find Genuine Epson Ink and specialty papers
at www.epson.com (U.S. sales) or
www.epson.ca (Canadian sales) and at Epson
authorized resellers. Call 800-GO-EPSON
(800-463-7766).
WF-M5299 replacement ink packs
Color
Black M02 M02XL M02XXL
Standard-
capacity
High-
capacity
Extra High-
capacity
EPSON and DURABrite are registered trademarks, EPSON Exceed Your Vision is a registered
logomark, and Epson Connect is a trademark of Seiko Epson Corporation.
Designed for Excellence is a trademark of Epson America, Inc.
Mac is a trademark of Apple Inc., registered in the U.S. and other countries.
Android, Google Cloud Print, Chromebook, and Google Play are trademarks of Google Inc.
General Notice: Other product names used herein are for identification purposes only and may
be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
© 2018 Epson America, Inc., 2/18
Printed in XXXXXX
CPD-55471
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