Epson WorkForce 635/Epson Stylus Office TX620FWD/
Epson Stylus Office BX625FWD/Epson ME OFFICE 960FWD
Epson WorkForce 620/625/Epson Stylus TX560WD/SX525WD/
Epson Stylus Office BX525WD/Epson ME OFFICE 900WD
Epson WorkForce 60/T42WD/
Epson Stylus Office B42WD/Epson ME OFFICE 82WD
Epson ME OFFICE 85ND
CONFIDENTIAL
SEMF09-016
Safety Precautions
All safety procedures described here shall be strictly adhered to by all parties servicing and maintaining this
product.
DANGER
Strictly observe the following cautions. Failure to comply could result in serious bodily injury or loss of life.
1. Always disconnect the product from the power source and peripheral devices when servicing the product or
performing maintenance.
2. When performing works described in this manual, do not connect to a power source until instructed to do so.
Connecting to a power source causes high voltage in the power supply unit and some electronic components
even if the product power switch is off. If you need to perform the work with the power cable connected to a
power source, use extreme caution to avoid electrical shock.
WARNING
Strictly observe the following cautions. Failure to comply may lead to personal injury or loss of life.
1. Always wear protective goggles for disassembly and reassembly to protect your eyes from ink in working. If
any ink gets in your eyes, wash your eyes with clean water and consult a doctor immediately.
2. When using compressed air products; such as air duster, fo r cleaning during repair and maintenance, the use
of such products containing flammable gas is prohibited.
PRECAUTIONS
Strictly observe the following cautions. Failure to comply may lead to personal injury or damage of the product.
1. Repairs on Epson product should be performed only by an Epson certified repair technician.
2. No work should be performed on this product by persons unfamiliar with basic safety knowledge required for
electrician.
3. The power rating of this product is indicated on the serial number/rating plate. Never connect this product to
the power source whose voltages is different from the rated voltage.
4. Replace malfunctioning components only with those components provided or approved by Epson;
introduction of second-source ICs or other non-approved components may damage the product and void any
applicable Epson warranty.
5. In order to protect sensitive microprocessors and circuitry, use static discharge equipment, such as anti-static
wrist straps, when accessing internal components.
6. Do not tilt this product immediately after initial ink charge, especially after performing the ink charge several
times. Doing so may cause ink to leak from the product because it may take some time for the waste ink pads
to completely absorb ink wasted due to the ink charge.
7. Never touch the ink or wasted ink with bare hands. If ink comes into contact with your skin, wash it off with
soap and water immediately. If you have a skin irritation, consult a doctor immediately.
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8. When disassembling or assembling this product, make sure to wear gloves to avoid injuries from metal parts
with sharp edges.
9. Use only recommended tools for disassembling, assembling or adjusting the printer.
10. Observe the specified torque when tightening screws.
11. Be extremely careful not to scratch or contaminate the following parts.
Nozzle plate of the printhead
CR Scale
PF Scale
Coated surface of the PF Roller
Gears
Rollers
LCD
Scanner Sensor
Exterior parts
12. Never use oil or grease other than those specified in this manual. Use of different types of oil or grease may
damage the component or give bad influence on the printer function.
13. Apply the specified amount of grease described in this manual.
14. Make the specified adjustments when you disassemble the printer.
15. When cleaning this product, follow the procedure described in this manual.
16. When transporting this product after filling the ink in the printhead, pack the printer without removing the
ink cartridges in order to prevent the printhead from drying out.
17. Make sure to install antivirus software in the computers used for the service support activities.
18. Keep the virus pattern file of antivirus software up-to-date.
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About This Manual
This manual, consists of the following chapters, is intended for repair service personnel and includes information
necessary for properly performing maintenance and servicing the product.
CHAPTER 1. DISASSEMBLY / REASSEMBLY
Describes the disassembly/reassembly procedures for main parts/units of the product, and provides the
standard operation time for servicing the product.
CHAPTER 2. ADJUSTMENT
Describes the required adjustments for servicing the product.
CHAPTER 3. MAINTENANCE
Describes maintenance items and procedures for servicing the product.
CHAPTER 4. APPENDIX
Provides the following additional information for reference:
Various symbols are used throughout this manual either to provide additional information on a specific topic or
to warn of possible danger present during a procedure or an action. Pay attention to all symbols when they are
used, and always read explanation thoroughly and follow the instructions.
Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed,
could result in serious injury or loss of life.
Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed,
could result in bodily injury, damage or malfunction of equipment.
May indicate an operating or maintenance procedure, practice or condition that is necessary to
accomplish a task efficiently. It may also provide additional information that is related to a specific
subject, or comment on the results achieved through a previous action.
For Chapter 1 “Disassembly/Reassembly”, symbols other than indicated above are used to show additional
information for disassembly/reassembly. For the details on those symbols, see "1.2 Disassembly/Reassembly
"1.1.2 Jigs (p11)" has been added.
The Stopper Assy has been added and made change in "Table 1-1 Standard Operation
Time (WorkForce 635 series) (TBD) (p13)" of "1.2.1 Standard Operation Time for
servicing the product (TBD) (p13)".
Made change in "Table 1-2 Standard Operation Time (WorkForce 620 series) (TBD)
(p14)" of "1.2.1 Standard Operation Time for servicing the product (TBD) (p13)".
Made change in "1.2.2 Disassembly/Reassembly Flowchart (p17)".
Made change in "1.3 Detailed Disassembly/Reassembly Procedure for each Part/Unit
(p22)".
• Made change in " Document Pad (WorkForce 635/620 series) (p22)".
• Made change in " Left Housing/Right Housing (WorkForce 635/620 series) (p22)".
• Made change in " Panel Unit (WorkForce 635/620 series) (p22)".
• Made change in " Lower Panel Housing (WorkForce 635/620 series) (p22)".
• Made change in " Panel Board (WorkForce 635/620 series) (p23)".
• Made change in " Ink System Assy (p23)".
• Made change in " FAX Shield Plate/FAX Connector Cover (WorkForce 635 series)
(p23)".
• Made change in " Star Wheel Assy (p23)".
• Made change in " Main Board Unit (WorkForce 635/620 series) (p24)".
• Made change in " Front Frame (p24)".
• Made change in " Main Frame (w/ CR Assy) (p24)".
• Made change in " Printhead (p24)".
• Made change in " ADF Unit (WorkForce 635 series) (1) (p25)".
• Made change in " ADF Unit (WorkForce 635 series) (2) (p25)".
• " Paper Guide Front Assy (installation using the tools) (p26)" has been added.
• " Paper Guide Front Assy (Stopper Holder Idle Roller) (p26)" has been added.
• " LCD (WorkForce 635/620 series) (p26)" has been added.
• Made change in " Front Paper Guide Waste Ink Pad (p26)".
• " Stopper Assy (WorkForce 620 series) (p26)" has been added.
Made change in "1.4 Routing FFCs/cables (p28)".
• Made change in " Inside the USB Cover (WorkForce 635 series) (p28)".
• Made change in " Panel Unit (WorkForce 635 series) (p28)".
• Made change in " Scanner FFC/Scanner Motor Cable (WorkForce 635/620 series)
(p28)".
• Made change in " P/S Board Assy (WorkForce 635/620 series) (p28)".
• Made change in " FAX Assy (WorkForce 635 series) (p28)".
• Made change in " Head FFC (p29)".
• Made change in " Main Board (WorkForce 635 series) (p29)".
• Made change in " PF Motor (p29)".
• Made change in " PE Sensor (p29)".
• Made change in " Inside the USB Cover (WorkForce 620 series) (p30)".
• Made change in " Main Board (WorkForce 620 series) (p30)".
• Made change in " Panel Unit (WorkForce 620 series) (p29)".
Chapter 2
Made change in "2.1 Required Adjustments (p32)".
"2.2.1 PF Timing Belt Tension Measurement/PF Belt Step Check (p38)" has been
added.
"2.2.2 Checking the Platen Gap (p41)" has been added.
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RevisionDate of IssueDescription
BAugust 6, 2010
Chapter 3
Made change in "3.1.2 Lubrication (p44)".
Made change in "3.2 Lubrication Points and Instructions (p45)".
• Made change in "Fig. 3-1 Lubrication of the Driven Pulley Holder (p45)".
• Made change in "Fig. 3-2 Lubrication of the Paper Guide Front Assy (PF Roller) (p45)".
• Made change in "Fig. 3-3 Lubrication of the Paper Guide Front Assy (EJ Roller) (p45)".
• Made change in "Fig. 3-5 Lubrication of the PF Holder (p45)".
• Made change in "Fig. 3-6 Lubrication of the Main Frame (1) (p46)".
• Made change in "Fig. 3-8 Lubrication of the EJ Pulley (p46)".
• Made change in "Fig. 3-9 Lubrication of the Ink System Assy (1) (p46)".
• Made change in "Fig. 3-10 Lubrication of the Ink System Assy (2) (p46)".
• Made change in "Fig. 3-11 Lubrication of the CR Assy (p46)".
• Made change in
•
"Fig. 3-15 Lubrication of the Stopper Assy (WorkForce 620 series) (p48)"
"Fig. 3-12 Lubrication of the Scanner Unit (WorkForce 635/620 series) (p47)"
Chapter 4
Made change in "4.1 Power-On Sequence (p50)".
"4.3 Troubleshooting (p54)" has been added.
.
has been added.
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RevisionDate of IssueDescription
COctober 12, 2010Revised Contents
All chapters
Information of Epson WorkForce 60/T42WD/Epson Stylus Office B42WD/
Epson ME OFFICE 82WD/Epson ME OFFICE 85ND has been added.
Chapter 1
Production name has been added in "1.1 Overview (p11)".
Made change in "1.1.2 Jigs (p11)".
Made change in "1.2 Disassembly/Reassembly Procedures (p12)".
Made change in
• "1-3 Standard Operation Time (WorkForce 60 series) (TBD) (p15)" has been added.
"1.2.1 Standard Operation Time for servicing the product (TBD) (p13)"
Made change in "1.2.2 Disassembly/Reassembly Flowchart (p17)".
• Made change in
• "1.2.2.2 Housing Part (WorkForce 60 series) (p19)" has been added.
• Made change in "1.2.2.3 Printer Mechanism Part (p20)".
Made change in
• Production name has been added in
• Production name has been added in
• Production name has been added in
• Production name has been added in " Left Housing/Right Housing (WorkForce 635/620
series) (p22)".
• Production name has been added in " Panel Unit (WorkForce 635/620 series) (p22)".
• Production name has been added in " Upper Housing (w/ Panel Unit) (WorkForce 635/
620 series) (p22)".
•
Production name has been added in
• Production name has been added in " Panel Board (WorkForce 635/620 series) (p23)".
• Made change in " CR Scale/Extension Spring (p23)".
• Production name has been added in " Shield Plate (w/ Wireless LAN Module)
(WorkForce 635/620 series) (p23)".
• Production name has been added in " Wireless LAN Module (p23)".
• Production name has been added in
• Production name has been added in " CIS Unit (WorkForce 635/620 series) (p24)".
• Made change in " Paper Guide Front Assy (installation using the tools) (p26)".
• Made change in " Paper Guide Front Assy (Stopper Holder Idle Roller) (p26)".
• Production name has been added in " LCD (WorkForce 635/620 series) (p26)".
• " Front Cover (WorkForce 60 series) (p27)" has been added.
• " USB Cover (WorkForce 60 series) (p27)" has been added.
• " Upper Housing (WorkForce 60 series) (p27)" has been added.
• " Stacker Assy (WorkForce 60 series) (p27)" has been added.
• " Main Board Unit (WorkForce 60 series) (p27)" has been added.
"1.2.2.1 Housing Part (WorkForce 635 series/WorkForce 620 series) (p17)"
"1.3 Detailed Disassembly/Reassembly Procedure for each Part/Unit (p22)"
Made change in "2.2.1 PF Timing Belt Tension Measurement/PF Belt Step Check
(p38)".
Chapter 3
Made change in "3.2 Lubrication Points and Instructions (p45)".
• Production name has been added in "3-12 Lubrication of the Scanner Unit (WorkForce
635/620 series) (p47)".
• Production name has been added in "3-13 Lubrication of the Duplex Unit (p47)".
• Production name has been added in "3-15 Lubrication of the Stopper Assy (WorkForce
620 series) (p48)".
Chapter 4
Made change in "4.2 Connector Diagram (p53)".
Made change in "4.3.1 Troubleshooting Workflow (p54)".
Made change in "4.3.2 Fatal Error Code (p56)".
2.2 Details of Adjustments............................................................................................................................................. 38
2.2.1 PF Timing Belt Tension Measurement/PF Belt Step Check ........................................................................... 38
2.2.2 Checking the Platen Gap ................................................................................................................................. 41
2.2.3 MAC Address Setting...................................................................................................................................... 42
This chapter describes procedures for disassembling the main parts/units of WorkForce 635 series, WorkForce
620 series and WorkForce 60 series. Unless otherwise specified, disassembled parts/units can be reassembled by
reversing the disassembly procedure. See the cautions or tips for disassembly/reassembly described in "1.3
Detailed Disassembly/Reassembly Procedure for each Part/Unit (p22)".
Read the " Safety Precautions (p3)" before disassembling and reassembling.
When you have to remove units or parts that are not described in this chapter, see the exploded diagrams of SPI
(Service Parts Information).
In this chapter, the product names are called as follows:
WorkForce 635 series:WorkForce 635/Epson Stylus Office TX620FWD/
Indicates the number of screws securing the parts/
units.
---
Indicates the points secured with other than a screw
such as a hook, rib, dowel or the like.
---
Shows removal/installation
as a unit/assy. is available.
Reference page
Shows the screw types and
the specified torque in the
“Screw type/torque list”.
Explanation available in the
Reference Guide
White letters indicate a part/
unit supplied as an ASP.
Black letters indicate a part/
unit not supplied as an ASP.
1.2 Disassembly/Reassembly Procedures
This section describes procedures for disassembling the parts/units in a flowchart format. For some parts/units,
detailed procedures or precautions are provided (accordingly indicated by icons and cell's color). Refer to the
explanations in the example chart below and perform an appropriate disassembling and assembling procedure.
(See "1.3 Detailed Disassembly/Reassembly Procedure for each Part/Unit (p22)".)
For routing cables, see "1.4 Routing FFCs/cables (p28)".
The example below shows how to see the charts on the following pages.
1.2.1 Standard Operation Time for servicing the product (TBD)
The following are the standard operation time for servicing the product. Those are based on the MTTR result
measured using a prototype.
The underlined parts/units are supplied as After Service Parts.
Standard Operation Time for servicing WorkForce 635 series: See Table 1-1
Standard Operation Time for servicing WorkForce 620 series: See Table 1-2
Standard Operation Time for servicing WorkForce 60 series: See Table 1-3
Table 1-1. Standard Operation Time (WorkForce 635 series) (TBD)
Time (second)
Parts/Unit
USB Cover34Main Frame (w/ CR Assy)1134
ADF Unit/Scanner Unit287Upper Paper Guide1150
Scanner Unit
CIS Unit550CR Motor1211
ADF Unit417CR Scale Holder1154
Front ADF Cover512CR Assy1185
Top ADF Cover514
Right ADF Cover552I/C Guide546
Rear ADF Cover455
ADF Document
Support
ADF Cover Assy18Holder Board Assy526
ADF Pad Assy19CSIC Terminal577
Document Pad20
Decoration Plate57Holder Board589
Left Housing
Hinge300Front Frame1167
Upper Housing
See "1.2.2.2Housing Part (WorkForce 60 series) (p19)" for
removing the housing part of WorkForce 60 series.
When replacing the Printer Mechanism supplied as an ASP, make
sure to adjust the Stopper Holder Idle Roller in the proper
attachment position, and then perform the PF Timing Belt tension
measurement. See " Paper Guide Front Assy (Stopper Holder Idle
Roller) (p26)" and "2.2.1PF Timing Belt Tension Measurement/
PF Belt Step Check (p38)" for the details.
See "1.2.2.2Housing Part (WorkForce 60 series) (p19)" for
removing the housing part of WorkForce 60 series.
When replacing the Printer Mechanism supplied as an ASP, make
sure to adjust the Stopper Holder Idle Roller in the proper
attachment position, and then perform the PF Timing Belt tension
measurement. See " Paper Guide Front Assy (Stopper Holder Idle
Roller) (p26)" and "2.2.1PF Timing Belt Tension Measurement/
PF Belt Step Check (p38)" for the details.
Button
LCD
---
---
---
S2
(p 26)
LCD Cover
---
Upper Panel
Housing
---
---
---
Flowchart 1-2. Disassembly Flowchart of Housing Part (2)