Epson TM-U925 User's Manual

TM-U925

User’s Manual

400485705

Printer parts

Printer cover Control panel

POWER

ERROR

RECEIPT OUT

JOURNAL OUT

SLIP

RECEIPT

FEED

DIP switches are on the bottom

Power switch

Cover open button

Control panel

POWER

ERROR

RECEIPT OUT

JOURNAL OUT

SLIP

RECEIPT

FEED

Interface connector

Drawer connector

Display connector

POWER light

ERROR light

RECEIPT OUT light

SLIP light

RECEIPT FEED button

SLIP FEED

Power connector

14 25

SLIP FEED

SLIP FEED button

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this book, Seiko Epson Corporation assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.

NOTICE: The contents of this manual are subject to change without notice.

EMC and Safety Standards Applied

Product Name: TM-U925

Model Name: M62UA

The following standards are applied only to the printers that are so labeled. (EMC is tested using the EPSON power supply.)

Europe: CE Marking

Safety: EN60950

North America: EMI: FCC/ICES-003 Class A

Safety: UL 1950/CSA C22.2 No. 950

Japan: EMI: VCCI Class A

Oceania: EMC: AS/NZS 3548

WARNING

The connection of a non-shielded printer interface cable to this printer will invalidate the EMC standards of this device.

You are cautioned that changes or modifications not expressly approved by SEIKO EPSON Corporation could void your authority to operate the equipment.

CE Marking

The printer conforms to the following Directives and Norms

Directive 89/336/EEC EN 55022 Class B

EN 55024

IEC 61000-4-2 IEC 61000-4-3 IEC 61000-4-4 IEC 61000-4-5 IEC 61000-4-6 IEC 61000-4-8 IEC 61000-4-11

Directive 90/384/EEC EN45501

FCC Compliance Statement

For American Users

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

FOR CANADIAN USERS

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

iii

GEREÄUSCHPEGEL

Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz (Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).

Introduction

Features

The TM-U925 is a high-quality POS printer that can print on both slip and roll paper. The printer has the following features:

❏ Wide slip paper capability (maximum characters per line: 88 with 7 x 9 font).

❏ Interface connector within the printer’s external dimensions.

❏ High throughput using bidirectional, minimum distance printing.

❏ Precision paper feeding at 0.176mm {1/144 inch}.

❏ Selectable receive buffer size (32 bytes or 2K bytes).

❏ Slip ejection.

❏ Command protocol based on the ECS/POS

❏ ASB (Automatic Status Back) function that automatically transmits changes in

printer status.

❏ EPSON

❏ EPSON customer display series connection.

intelligent module connection.

standard.

❏ Optional Magnetic Ink Character Recognition (MICR) reader that enables the

printer to perform reading and processing of MICR characters in addition to printing endorsements.

Options and Accessories

❏ Magnetic Ink Character Recognition (MICR) reader (factory installed option)

❏ Direct connection customer displays, DM-D102 and DM-D203

❏ EPSON power supply unit, PS-170 (not required when the TM-U925 is

connected to an intelligent module)

❏ EPSON ribbon cassette, ERC-31 (P)

About This Manual

Setting Up and Using

❏ Chapter 1 contains information on unpacking the printer, setting it up, running

the self test, setting the DIP switches, and adjusting the paper near end detector.

❏ Chapter 2 contains information on using the printer, including the optional

MICR reader.

❏ Chapter 3 contains troubleshooting information, including how to clean the

optional MICR reader.

Reference

❏ Chapter 4 contains specifications.

Notes, Cautions, and Warnings

Note:

Notes have important information and useful tips on the operation of your printer.

CAUTION:

Cautions must be observed to avoid minor injury to yourself or damage to your equipment.

WARNING:

Warnings must be followed carefully to avoid serious bodily injury.

Contents

Chapter 1 Setting Up the Printer

Opening and Closing the Printer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Removing the protective material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Connecting the Printer to Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Connecting the Printer to the Drawer Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Connecting to a Direct Connection Display Module . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Connecting the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Grounding the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Installing the Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

IInstalling the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Running the self test with roll paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Running the self test with slip paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Setting the DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

DIP switch functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Changing the DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Adjusting the Paper Near End Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Chapter 2 Using the Printer

Operating the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Slip Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Using the Power Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Using the MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Reading MICR characters on personal checks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Chapter 3 Troubleshooting

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Cleaning the MICR Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

vii

Chapter 4 Reference Information

Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Character Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

MICR Specifications (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

MICR use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Notes on MICR use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

viii

Chapter 1

Setting Up the Printer

Opening and Closing the Printer Cover

Use these instructions whenever you need to open or close the printer.

Open the printer by pushing the cover-open button and then lifting the printer cover.

Close the printer by pressing on the indentation on the right side of the printer cover until it audibly clicks into place.

OPEN

Setting Up the Printer 1-1

Unpacking

The illustration below shows the items included for the standard specification printer.

Ribbon

Printer

Hexagonal lock screws

See the note on page 1-3 for information about the hexagonal lock screws.

See the power switch cover section in Chapter 2 for information about the cover.

See the slip paper handling section in Chapter 2 for information about the label.

Caution label

Paper roll

Power switch

cover

Removing the protective material

The printer is protected during shipping by a piece of protective material that must be removed before you turn on the printer.

Pull out the protective material and remove it from the printer as shown below.

1-2 Setting Up the Printer

Store the protective material with the other packing materials and use it when transporting your printer.

Connecting the Printer to Your Computer

Follow the procedures below only when you use the printer as a single unit (not connected to an intelligent module). When you use the printer with the intelligent module, see the IM-403/405 User's Guide for details.

You need an appropriate interface cable to connect your computer to the printer's built-in interface.

1. Make sure that both the printer and computer are turned off; then attach the cable connector securely into the printer's interface connector.

2. Tighten the screws on both sides of the cable connector.

Note:

Your printer comes with inch-type hexagonal lock screws installed. To use an interface cable that requires millimeter-type screws, replace the inch-type screws with the enclosed millimeter-type screws using a hex screwdriver (5 mm). To distinguish the two types of screws, see the figure below. The inch-type screw is on the left.

Setting Up the Printer 1-3

3. Attach the other end of the cable into the computer.

4. Plug the power supply's power cord into an electrical outlet.

Connecting the Printer to the Drawer Connector

Follow the procedures below to connect a drawer to the printer only when you use the printer as a single unit (not connected to an intelligent module). When you use the printer with the intelligent module, see the IM-403/405 User's Guide for details.

You need an appropriate drawer kick-out cable to connect your drawer to the printer. See Chapter 4 for more information about the drawer interface.

1. Make sure that the printer is turned off.

2. Plug the cable connector into the printer's drawer kick-out connector until it clicks.

CAUTION:

Be sure not to connect this cable to the display module connector, which is on the other side of the interface connector. Do not connect a telephone line to the drawer kick-out connector.

1-4 Setting Up the Printer

Note:

To remove the cable connector, squeeze the connector's clip and pull it out.

Connecting to a Direct Connection Display Module

If you are using the printer as a single unit (not connected to an intelligent module) and you plan to connect a direct connection display module, follow the steps below. When you use the printer with the intelligent module, see the IM-403/405 User's Guide for details.

1. Make sure that the printer is turned off.

2. Plug the cable connector (provided with the direct connection display module) securely into the printer's display module connector until it clicks.

CAUTION:

Do not connect this cable to the drawer kick out connector, which is on the other side of the interface connector. Also do not connect a telephone line to the display module connector.

Setting Up the Printer 1-5

Note:

To remove the cable, squeeze the connector and pull it out.

Connecting the Power Supply

When the printer is used as a single unit, not connected to an intelligent module, use the optional EPSON PS-170 power supply for your printer.

When the printer is connected to an intelligent module, the power is supplied by the intelligent module. See the IM-403/405 User's Guide for details.

CAUTION:

Make sure that you use the EPSON PS-170 power supply. When connecting or disconnecting the power supply from the printer, make sure that the power supply is not plugged into an electrical outlet.

1. Make sure that the printer’s power switch is turned off, and the power supply’s power cord is unplugged from the electrical outlet.

2. Check the label on the power supply to make sure that the voltage required by the power supply matches that of your electrical outlet.

CAUTION:

If the power supply's rated voltage and your outlet's voltage do not match, contact your dealer for assistance. Do not plug in the power cord.

1-6 Setting Up the Printer

3. Plug in the power supply's cable as shown below. Notice that the flat side of the plug faces down.

Note:

To remove the DC cable connector, make sure that the power supply's power cord is unplugged; then grasp the connector at the arrow and pull it straight out.

Grounding the Printer

When you use the printer as a single unit (not connected to an intelligent module), you need an appropriate ground wire to ground your printer.

1. Make sure that the printer is turned off.

2. Connect the ground wire to the printer using the FG screw on the bottom of the printer, as shown.

Setting Up the Printer 1-7

Installing the Ribbon Cassette

Use Epson ERC-31 (P) ribbon cassette for your printer.

CAUTION:

Never turn the ribbon cassette's feed knob in the opposite direction of the arrow marked on the cassette.

1. Turn on the printer and open the printer cover.

2. Turn the ribbon cassette's knob two or three times in the direction of the arrow to take up any slack in the ribbon.

Tab

3. Insert the ribbon cassette in the printer and rotate the cassette's knob two or three more times as shown below. This is necessary to place the ribbon in the correct position.

1-8 Setting Up the Printer

+ 40 hidden pages