Page 1
TMTM--U675U675--011011
Troubleshooting Guide.Troubleshooting Guide.
Please use the following flowcharts to help you to diagnose what is wrong
with your printer.
When the flowcharts call for a product to be returned to PC-PoS, please
contact PC-PoS before the unit is sent back.
Some of the following flowcharts discuss changing the Dip switch settings
so that they are appropriate for the intended application. If you are not fully
conversant with doing this then either contact your local dealer or contact
the PC-PoS technical support department nearest to you.
These flowcharts are intended as a basic fault-finding guide only and we do
not encourage any repair to the internal mechanisms or electronic
components by non- PC-PoS technical staff as this will render the warranty
invalid. If you have any questions regarding this matter then please contact
PC-PoS.
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The Basic Guide.
Start
Is the POWER
LED lit?
Power On
Go to
part 1.
Is the
PAPER OUT
LED lit?
Is the ERROR
LED lit?
Go to part
4.
Is the ERROR
LED flashing?
Go to part 4. (See
also at the end of
this guide)
No
Execute the self-test
(See part 4for details on how to do this).
Is the self-test
normal?
Is the printout
normal?
Terminal sends print data
Go to
part 7.
END
Is the paper roll
not loaded or
near roll end?
Load roll paper.
OK?
END
Go to
part 6.
Go to part 2.
Is Paper Loading
Correctly?
Go to part
5.
Is the SLIP LED
lit or Flashing?
Go to part
3.
Page 3
Part 1.
Power LED does not light.
Start
Is the power supply
cable connected
properly?
Connect power supply cable properly. To
make certain this is done, remove the
connector completely and re-insert.
OK?
Is the Power supply
OK? I.E has it been
tested on another
device?
Connect supply to another known
working printer and test it.
PSU
OK?
Check Fuse in mains plug and check for damage to
cable or connector. Re-test the Power Supply on
another unit before proceeding. If you had to
change the fuse and start the main flow-chart again.
PSU
OK?
Return unit to PC-PoS.
Beyond Local Repair.
END
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Part 2.
Paper Out LED is lit.
Start
Turn the printer off for 30
seconds and then turn back
on again.
OK?
END
Is the cover
closed correctly?
Close the cover correctly. The best way to do
this is to open the cover and then closing it
again fully making certain to feed the paper
properly.
OK?
END
Return unit to PC-PoS.
Beyond Local Repair.
END
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Part 3.
SLIP LED lit or flashing.
No
Start
Turn the printer off for 30
seconds and then turn back
on again.
OK?
END
Yes
Is the cover
closed correctly?
Close the cover correctly.
The best way to do this is to open the cover
and then closing it again fully.
OK?
END
No
Return unit to PC-PoS.
Beyond Local Repair.
END
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Part 4.
Error LED is Lit or Flashing.
Start
Are the connectors to
the printer hooked up
correctly?
Hook up connectors correctly.
The easiest way to do this is to remove
the connectors, while the power is off,
and re-connect them.
OK?
END
Is the paper type
selected correctly by
DIP switch?
Turn the printer power off and change the DIP switch
settings to the proper setting for the type of paper
being used. (See the end of this document for the
appropriate settings)
OK?
END
Has the printer
recovered from
the error?
Reset the printer by switching it
off for at least 30 seconds.
Wait for the print head
temperature to drop if excessive.
Return unit to PC-PoS.
Beyond Local Repair.
END
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Part 4.
Paper is not Loading Correctly.
No
Yes
Start
Is paper jammed
in the paper inlet
path or anywhere
in the printer?
Remove the paper jam. The best way to do
this is to take out ALL paper rolls from the
printer and then clean the inside to make
certain that all debris is removed. Re-load
paper when finished and re-test.
OK?
END
Yes
No
Return unit to PC-PoS.
Beyond Local Repair.
END
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Part 6.
Self-test is not normal.
The Self-Test.
To initiate the self-test for the RECEIPT part of the printer, follow these instructions:
1. Make certain there is either a paper roll or a label roll inserted and loaded into the
printer before starting.
2. Turn off the printer using the power button.
3. Turn the printer on while keeping the FEED button depressed. The self-test
should now start and the information printed will give the status of the printer.
4. When the test print is complete, the following will be on the last line of print,
“Self-test printing, Please press FEED button.” The PAPER OUT LED flashes to
indicate the standby condition.
5. Press the FEED button to continue the self-test or switch the printer off and then
back on again to resume normal printing.
To initiate the self-test for the SLIP part of the printer, follow these instructions:
1. Turn off the printer using the power button.
2. Turn the printer on while keeping the RELEASE button depressed. The SLIP
LED should now be flashing. Insert a piece of paper into the slip printing area
then printing will commence and the information printed will give the status of
the printer.
3. When printing is complete, the SLIP LED will be flashing. To continue the selftest, insert more paper in the slip part of the printer or switch off and back on
again to resume normal printing.
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Part 6 cont.
Self-test is not normal.
Start
Does the printer
operate at all?
Is the cover
closed properly?
Close cover properly.
OK?
END
Return unit to PC-PoS.
Beyond Local Repair.
Printing is carried out, but
print quality is deficient or
paper feeding is not normal.
Is the Ink Ribbon
installed correctly?
Does it
have enough
ink?
OK?
END
Install print ribbon correctly or
change print ribbon for a new one.
Return unit to PC-PoS.
Beyond Local Repair.
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Part 7A (Serial Version)
Data from host is not printed normally.
Start
Set SW1 of DIP switch bank 1 to OFF.
Send data from host to printer.
Is “?” printed?
Are RS-232 interface
parameters set to
identical values at host
printer?
Make settings identical
OK?
END
Does interface
cable match
specifications?
Replace with a proper
cable
OK?
END
Is the interface
cable damaged or
broken?
Replace interface
cable.
OK?
END
Return unit to PC-PoS.
Beyond Local Repair.
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Part 7B (Parallel Version)
Data from host is not printed normally.
Start
Send data from host to printer.
Is “?” printed?
Are RS-232 interface
parameters set to
identical values at host
printer?
Make settings identical
OK?
END
Does interface
cable match
specifications?
Replace with a proper
cable
OK?
END
Is the interface
cable damaged or
broken?
Replace interface
cable.
OK?
END
Return unit to PC-PoS.
Beyond Local Repair.
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DIP Switch Settings for
the TM-U675-011
For the Serial interface model.
TM-U675 DIP switch 1
SW-1 Function ON OFF
1 Data reception error Ignored Prints ‘?’
2 Receive buffer capacity 45 bytes 4K bytes
3 Handshaking XON/ XOFF DTR/ DSR
4 Word Length 7 bits 8 bits
5 Parity check Enabled Disabled
6 Parity selection Even Odd
7
8
Transmission speed selection.
See the table below.
Transnission Speed (BPS) SW 1-7 SW 1-8
2400 ON ON
4800 OFF ON
9600 ON OFF
19200 OFF OFF
TM-U675 switch 2
SW-2 Function ON OFF
1 Handshaking Operation (Busy
Condition)
Receive Buffer Full Off-line or Receive buffer
Full
2 Connection of Customer Display Connected Not Connected
3 Selects number of characters per line See Table Below.
4 TM-U375 Compatibility Compatible Not Compatible
5
6
For Internal Use Only. Not to be changed.
7 I/F Pin 6 reset signal Enabled Disabled
8 I/F Pin 25 reset signal Enabled Disabled
TM-U675 Characters Per Line
SW 2-4 SW 2-3 Font Type/ Character
Dot Spacing
Characters
Per Line
Total Dots
5 x 9 / 2 Half dots 33 Columns
OFF
7 x 9 / 3 Half dots 40 Columns
400 Half Dots
5 x 9 / 1 Half dots 35 Columns
On
ON
5 x 9 / 2 Half dots 42 Columns
385 Half Dots
Note: Do not change the DIP switch settings while the
printer power is on. You may damage the printer.
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DIP Switch Settings for
the TM-U675-011
For the Parallel interface model.
TM-U675P DIP switch 1
SW-1 Function ON OFF
1 Auto line feed Enabled Disabled
2 Receive buffer capacity 40 bytes 4K bytes
3
4
5
6
7
8
Reserved Fixed to OFF
TM-U675P DIP switch 2
SW-2 Function ON OFF
1 Handshaking (Busy Condition) Receive Buffer Full Off Line or Receive Buffer
Full
2 Internal Use (DO NOT CHANGE) Fixed to OFF
3 Characters per line See Table Below
4 TM-U375 Compatibility Compatible Not Compatible
5
6
Internal Use Fixed to OFF
7 Cannot Be Used (Only for serial
interface model)
Fixed to OFF
8 I/F pin 31 reset signal (DO NOT
CHANGE SETTING)
Fixed to ON
TM-U675 Characters Per Line
SW 2-4 SW 2-3 Font Type/ Character
Dot Spacing
Characters
Per Line
Total Dots
5 x 9 / 2 Half dots 33 Columns
OFF
7 x 9 / 3 Half dots 40 Columns
400 Half Dots
5 x 9 / 1 Half dots 35 Columns
On
ON
5 x 9 / 2 Half dots 42 Columns
385 Half Dots
Note: Do not change the DIP switch settings while the
printer power is on. You may damage the printer.
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ERROR LED Patterns for
the TMthe TM--U375U375
Error
Error Description
Error LED Blinking Pattern
Go to
part…
1) Head High Temperature
Error or Paper Roll
Insertion Error
Print head temperature is too
high or Roll paper is not set
correctly in the paper path.
Main
2) Home Position
Detection Error.
Home position could not be
detected properly due to
paper jam in carriage or
other problem.
4
3) Carriage Detection
Error.
Carriage motor has gone out
of step due to paper jam in
carriage or other problem.
4
4) Cut Sheet Ejection
Error.
Slip or validation paper is
not ejected properly after
being advanced
3
5) Paper Roll Cover Open Paper Roll cover is open.
Main
5) Memory or Gate Array
Read/ Write Error.
Read/ write check has failed.
Main
6) High Voltage Error.
Power supply voltage is too
high.
1
7) Low Voltage Error.
Power supply voltage is too
low.
1
8) CPU execution error.
CPU is trying to execute an
invalid address.
Main
9) Over Current Error.
Abnormally high current
flows to the mechanism drive
solenoid.
Main
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