slip printer
TM-U590/U590P
Operator’s Manual
MICR Option Included
400676902
Printer Parts and Labels
POWER
FORWARD
ERROR
RELEASE
SLIP
REVERSE RELEASE
EPSON
Front cover
Table
On/Off switch
Paper guide
* Slide the paper guide
to fit the width of
your paper.
Labels
Ribbon installation
label inside
front cover
FORWARD
REVERSE
Document table
RELEASE
SLIP
ERROR
RELEASE
POWER
Slip paper
control panel
2
1
Label on the document table
CAUTION:
Caution labels for drawer kick-out and display module
connectors.
Quick Reference
This Quick Reference will dir ect you to key ar eas of this Op erator’ s
Manual. For a complete listing of topics, see the Contents.
Printer Parts and Labels inside front cover
Ordering Ribbons page viii
Where to order ribbons.
Setting Up the Printer page 1-1
How to set up the printer.
Validating and Verifying Checks page 2-4
How to validate and veri fy checks using the optional Ma gnetic Ink
Character Recognition (MICR) Reader.
Solving Problems page 3-1
How to correct problems.
i
All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Seiko
Epson Corporation. No patent liability is assumed with respect to the use of the
information contained herein. While every precaution has been taken in the
preparation of this book, Seiko Epson Corporation assumes no responsibility for
errors or omissions. Neither is any liability assumed for damages resulting from the
use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by
purchaser or third parties as a result of: accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising
from the use of any options or any consumable products other than those designated
as Original Epson Products or Epson Approved Products by Seiko Epson
Corporation.
EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.
NOTICE: The contents of this manual are subject to change without notice.
Copyright © 1996 by Seiko Epson Corporation, Nagano, Japan.
ii
FCC CLASS A
FCC Compliance Statement
For American Users
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmf ul interference when the equipment is
operated in a commercial environment.
This equipment generates, uses, and can radiat e radio frequ ency energy and, if not
installed and used in accordance with the instru ct ion manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likel y t o cause harmful interference, in which case the user will be required to
correct the interference at his own expense.
WARNING
The connection of a non-shield ed printer interf ace cabl e to this printer will in validate
the FCC Verification of this device and may cause interference levels which exceed
the limits established by the FCC for this equipment.
You are cautioned that changes or modifications not expressly approved by the
party responsible for compliance could void your authority to operate the
equipment.
FOR CANADIAN USERS
This Class A digital apparatus meets all requirements of the Canadian InterferenceCausing Equipment Regulatio ns.
Cet appareil numérique de la classe A respecte toutes les exigenves du Règlement
sur le matériel brouileur du Canada.
GEREÄUSCHPEGEL
Gemäß der Dritten Verordnung zum Gerätesicherheit sgesetz
(Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene
Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).
iii
DECLARATION OF CONFORMITY
Product Name: Printer
Type Name: M128B
These printers conform to the following Directives and Norms
Directive 89/336/EEC
EN 55022 (1986 and 1994) Class B
EN 50082-1 (1992)
IEC 801-2 (1991)
IEC 801-3 (1984)
IEC 801-4 (1991)
Directive 90/384/EEC
EN45501: (199 2)
iv
EMI and Safety Standards Applied
The following st andar ds are applied on ly to the prin ters t hat are so
labeled. (EMC is tested using the EPSON PS-170 power supply)
Europe: CE marking
EN55022
EN50082-1
EN45501
Safety Standard: TÜV (EN 60950)
North America: EMI: FCC Class A
Safety standards: UL 1950-2TH-D3
C-UL
v
About This Manual
Setting Up and Using
❏ Chapter 1 contains informati on on unpacking the printer, and setting it up.
❏ Chapter 2 contains information on using the printer.
❏ Chapter 3 conta i ns troublesh oo ting informati on.
Reference
❏ Chapter 4 contains specifications.
❏ Appendix A tells how to change the DIP switch and Appendix B lists the
EPSON Sales Subsidiaries and their addresses.
Warnings, Cautions, and Notes
WARNING:
Warnings must be followed carefully to avoid serious bodily
injury.
CAUTION:
Cautions must be observed to avoid minor injury to yourself or
damage to your equipment.
Note:
Notes have important information and useful tips on the operation of your
printer.
vi
Introduction
Features
The TM-U590 and TM-U590P are high-quality POS printers that can print on slip
paper. The printers have the following features:
❏ Wide slip paper capability (maximum characters per line: 88 with 7 × 9 font).
❏ Copy printing is possible.
❏ High throughput using bidirectional, minimum distance printing.
❏ Optional Magnetic Ink Character Recognition (MICR) reader that enables the
printer to perform consecutive reading and processing of MICR characters and
pri nting en dors emen t s .
❏ EPSON customer display series connection (DM-D102/DM-D203).
❏ Selectable r e ce i ve buff e r s i ze (69 bytes or 4K bytes).
®
❏ Comma nd protocol ba se d on t he E CS / PO S
❏ Automatic Status Back (ASB) function that automatically transmits changes in
the printer status.
standard.
Options
❏ Magnetic Ink Character Recognit i on (MICR) reader (factory installed option)
❏ Direct connectio n display modu les, DM-D102 and DM-D203
❏ EPSON power su pp ly un it , PS - 17 0
Accessory
❏ EPSON ribbon cassette, ERC-31(P)
Introduction vii
Ordering Ribbon Cassettes
The TM-U590/U590P uses a long-lasting ribbon cassette. To order
ribbon cassettes, contact your dealer or your local affiliate. See
Appendix B for a list of EPSON subsidiaries with their addresses
and telephone numbers.
viii Introduction
Contents
Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Chapter 1
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Removing the protective material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Connecting the Cables and Grounding the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Connecting the Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Connecting the Display Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Grounding the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Connecting the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Installing the Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Using the Power Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Running the self test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
DIP Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Removing the Paper Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Chapter 2
Operating the Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Slip Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Using the MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Reading MICR characters on personal checks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Setting Up the Printer
Using the Printer
Chapter 3
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Cleaning the Optional MICR Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
MICA cleaning method (Recommended) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
The cleaning procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Explanatin of a cleaning sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Troubleshooting
ix
Chapter 4 Reference Information
Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Appendix A Dip Switch Setting
Setting the DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
DIP switch functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Changing the DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Appendix B EPSON Sales Subsidiaries
x
Chapter 1
Setting Up the Printer
Unpacking
Your printer box should include these items. If any items are
damaged or missing, please contact your dealer for assistance.
EPSON
FORWARDFORWARD
REVERSE
R
RELEASE
POWER
ERROR
RELEASE
SLIP
E
LE
A
S
E
Ribbon
Hexagonal
Switch
Cover
lock screws
(These screws are used
only for the serial interface)
See the note on page 1-4 for information about the hexagonal lock screws.
Note:
When you lift the printer, be sure to hold the bottom of the
printer to prevent damage.
Setting Up the Printer 1-1
Removing the protective material
1. Open the printer b y pulling up on the tab on the front cover.
EPSON
Tab
2. Remove the damper from the printe r as sho wn below.
POWER
ERROR
D
RELEASE
R
A
SLIP
W
R
FO
FORWARD
RELEASERELEASE
E
S
R
E
V
E
R
REVERSE
EPSON
POWER
ERROR
D
RELEASE
R
A
SLIP
W
R
FO
FORWARD
RELEASERELEASE
E
S
R
E
V
E
R
REVERSE
3. Store the dampe rs with the other packing mate rials and use
them wh en transpo rting your pri nter.
1-2 Setting Up the Printer
Connecting the Cables and Grounding the Printer
You can connect up to five cables to the printer. They all connect to
the connector panel on th e bottom of the printer, which i s shown
below:
Grounding screw
Power supply
Drawer kick-out
Display module
Interface
Notes:
There are caution labels beside the drawer kick-out connector
and the display module connector.
Depending on the interface installed, the interface connector on
your printer may look different from the one illustrated.
Before connecting any of the cables, make sure that both the printer
and the computer are turned off.
Connecting the computer
You need an appropriate interface cable.
1. Plug the cable connector securely into the pri nter’s inte rface
conne ctor.
Setting Up the Printer 1-3
2. Tighten the screw s o n both sides of the cabl e connecto r.
Note:
Your printer has inch-type hexagonal lock screws installed. If
your interface cable requires millimeter-type screws, replace the
inch-type screws with the enclosed millimeter-type screws using
a hex screwdriver (5 mm).
Inch screw
Millimeter screw
3. Attac h the other end of the ca ble to the co mputer.
1-4 Setting Up the Printer
Connecting the Drawer
WARNING:
Use a drawer that matches the printer specification. Using an
improper drawer may damage the drawer as well as the
printer.
CAUTION:
Do not connect a telephone line to the drawer kick-out
connector; otherwise the printer and the telephone line may
be damaged.
Plug the drawer cable into the drawer kick-out connector on the
bottom of the printer next to th e power supply connec tor.
Setting Up the Printer 1-5
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