Epson TM-U330 Technical Reference Guide

Technical Reference Guide

M00079804

Rev. E

TM-U330 Technical Reference Guide

Cautions

❏ No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,

electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.

❏ The contents of this document are subject to change without notice. Please contact us for the latest information.

❏ While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no

responsibility for errors or omissions.

❏ Neither is any liability assumed for damages resulting from the use of the information contained herein.

❏ Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages,

losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

❏ Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any

consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Trademarks

EPSON is a registered trademark of Seiko Epson Corporation. Exceed Your Vision and ESC/POS are registered trademarks or trademarks of Seiko Epson Corporation.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries.

All other trademarks are the property of their respective owners and used for identification purpose only.

ESC/POS Command System

Epson ESC/POS is a proprietary POS printer command system that includes patented or patentpending commands. ESC/POS is compatible with most Epson POS printers and displays.

ESC/POS is designed to reduce the processing load on the host computer in POS environments. It comprises a set of highly functional and efficient commands and also offers the flexibility to easily make future upgrades.

About This Manual

Aim of the Manual

This manual was created to provide information on the TM-U330 printer for anyone who is developing hardware, installations, or programs. Programmers will also want to consult other documents.

Contents of the Manual

Chapter 1, "General Information." General description of features plus specifications.

Chapter 2, "System Planning." Contains introduction of control methods and each

connection form.

Chapter 3, "Setup." Contains information on such matters as memory

switches, error processing for using TM-U330.

Chapter 4, "Troubleshooting." Contains useful information for using.

Chapter 5, "Application Development

Information."

Appendix "Character Code Table." Contains the supported character tables.

Contains useful information for programming.

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TM-U330 Technical Reference Guide

Important Safety Information

This section contains important information intended to ensure safe and effective use of this product. Please read this section carefully and store it in an accessible location.

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product.

!WARNING:

Warnings must be observed carefully to avoid serious bodily injury.

!CAUTION:

Cautions must be observed to avoid minor injury to yourself, damage to your equipment, or loss of data.

QNote:

Notes have important information and useful tips on the operation of your equipment.

Safety Precautions

!WARNING:

❏

Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise. Continued use may lead to fire. Immediately unplug the equipment and contact your dealer or a Seiko Epson service center for advice.

❏

Never attempt to repair this product yourself. Improper repair work can be dangerous.

❏

Never disassemble or modify this product. Tampering with this product may result in injury or fire.

❏

Be sure to use the specified power source. Connection to an improper power source may cause fire.

❏

Do not allow foreign matter to fall into the equipment. Penetration by foreign objects may lead to fire.

❏

If water or other liquid spills into this equipment, do not continue to use it. Continued use may lead to fire. Unplug the AC cable immediately and contact your dealer or a Seiko Epson service center for advice.

❏

Do not use aerosol sprayers containing flammable gas inside or around this product. Doing so many cause fire.

!CAUTION:

❏

Do not connect cables in ways other than those mentioned in this manual. Different connections may cause equipment damage and burning.

❏

Be sure to set this equipment on a firm, stable, horizontal surface. Product may break or cause injury if it falls.

❏

Do not use in locations subject to high humidity or dust levels. Excessive humidity and dust may cause equipment damage or fire.

❏

Do not place heavy objects on top of this product. Never stand or lean on this product. Equipment may fall or collapse, causing breakage and possible injury.

❏

Take care not to injure your fingers on the manual cutter

• When you remove printed paper

• When you perform other operations, such as loading/replacing roll paper

❏

To ensure safety, unplug this product before leaving it unused for an extended period.

❏

Before moving the product, unplug it and unplug all cables connected to it.

Notes on Usage

❏ Do not open the cover during printing or when the autocutter is being operated.

❏ Do not install the printer in a dusty place.

❏ Protect the printer from impact.

❏ Cords or other foreign objects must not be caught on the printer.

❏ Do not apply excessive force to the printer case.

❏ Do not place food or beverages such as coffee on the case of the printer.

Notes on Installation

When using the printer, be sure that the printer is installed horizontally.

Caution Labels

The caution labels on the product indicate the following precautions.

!KCAUTION:

The print head and the motor can be very hot during printing and immediately after printing. Touching it may cause burns.

TM-U330 Technical Reference Guide

Restriction of Use

When this product is used for applications requiring high reliability/safety, such as transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or functional/precision devices, etc.; you should use this product only after giving consideration to including fail-safes and redundancies into your design to maintain safety and total system reliability. Because this product was not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment, main communication equipment, nuclear power control equipment, or medical equipment related to direct medical care, etc., please make your own judgment on this product’s suitability after a full evaluation.

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -iii

Aim of the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -iii

Contents of the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -iii

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -iv

Key to Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -iv

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -iv

Notes on Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -v

Notes on Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -v

Caution Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -v

Restriction of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -vi

Chapter 1 General Information

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Printer handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Product Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Printer types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Standard Parts Included with the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Related materials for TM-U330 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Ribbons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Roll paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Product Specifications Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Printing and paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Autocutter (for Type B) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Paper Roll Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Other Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

External Dimensions and Mass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

External Dimensions and Mass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Chapter 2 System Planning

Control Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Selecting a Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

ESC/POS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Epson ePOS SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Software and Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

How to Get Software and Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Connecting the Optional Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Chapter 3 Setup

Part Name and Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Part name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

The Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Setup Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Printer setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Installing or Replacing the Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing

Connecting the AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

the Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

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TM-U330 Technical Reference Guide

Connecting the Printer to the Host PC / POS Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Adjusting Various Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

How to Confirm Current Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Memory Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Memory Switch Setting Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18

Adjusting Roll paper width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21

Adjusting Position of Roll Paper Near End Detector (factory option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Install a Printer Driver in the Host PC / POS Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

OPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Advanced Printer Driver (APD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Self Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Chapter 4 Troubleshooting

LED Blinking Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Error Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Removing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Autocutter Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Printer prints “?“ or Incorrect Data With Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Print Speed is Slow When Using Windows Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Printer doesn’t cut roll paper with the autocutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Chapter 5 Application Development Information

Various Status Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Printer Status on APD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

OPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

Cash Drawer Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Advanced Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

OPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5

ESC/POS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5

NV memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

NV Bit-image Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Advanced Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

OPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7

ESC/POS command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Printing for journal used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

FAQ List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Q. Drawer kick does not operate properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9

Q. Unable to print a part of Page 0 in Visual Basic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10

Appendix A Character Code Table

Common to all pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Page 0 (PC437: USA, Standard Europe) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

International Character Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

viii

TM-U330 Technical Reference Guide

Chapter 1

General Information

1.1 Features

The TM-U330 is a high reliable 24-pin impact dot matrix printer that provide precision text and graphics.

The TM-U330 has the same footprint as TM-U220.

1.1.1 General

❏ Compact and lightweight.

❏ 2 model types are provided. (See "Printer types" (page 1-2))

❏ Excellent reliability and long life due to adoption of a stepping motor both for moving the carriage

and for paper feeding.

❏ Supports paper roll with black mark

1.1.2 Printer handling

❏ Easy drop-in paper loading and easy maintenance

❏ Cable connectors are housed in the bottom of the printer.

❏ Built-in two drawer kick interface connectors

❏ Built-in autocutter (for type B)

1.1.3 Printing

❏ High-speed printing through logic-seeking control

❏ Two-color printing (black and red)

❏ Can print on various paper wide range (76 / 69.5 / 57.5 mm)

1.1.4 Software

❏ Command protocol is based on the ESC/POS proprietary command system.

❏ OPOS ADK and Windows printer driver are available.

❏ The Epson ePOS SDK is provided for iOS, Android and Windows application, and Web application

development. The Epson ePOS SDK is a software development kit that integrates the ePOS-Print SDK and the ePOS-Device SDK.

General Information 1-1

1.2 Product Structure

1.2.1 Printer types

TM-U330 has 2 model types: B, D. The features are as following.

TM-U330B: Autocutter is installed TM-U330D: Autocutter is not installed

Interface type:

Serial interface model: Built-in USB + RS-232C Parallel interface model: Built-in USB + Bidirectional parallel (IEEE1284) LAN interface model: Ethernet (10BASE-T, 100BASE-TX)

1.2.2 Standard Parts Included with the Printer

❏ Exclusive ribbon cassette [ERC-45(B/R)]

❏ Power switch cover

❏ AC adapter

❏ AC cable

❏ Wire saddle

❏ User’s Manual

* May not be included depending on the printer model.

1.2.3 Related materials for TM-U330

TM-U330 has the related materials listed in the following table.

Category Name Description

Options DF-10 Affixing tape for fixing the printer

DM-D110, DM-D210 Direct connection customer display (available only for some serial interface

models and some USB models) (See the below NOTE also.)

POS accessories

Please contact your dealer to get these.

DM-D series These are customer displays. (Line Display)

1-2 General Information

TM-U330 Technical Reference Guide

1.3 Consumables

1.3.1 Ribbons

This printer needs a ribbon cassette to print receipts. We provide 2 ribbon cassettes:

❏ EPSON ribbon cassette, ERC-45 (B) (Life: 3,000,000 characters / Color: Black)

❏ EPSON ribbon cassette, ERC-45 (B/R) (Life: 1,500,000 characters / Color: Black)

(Life: 750,000 characters / Color: Red)

Note:

These ribbon cassette life numbers are under the Epson test conditions.

1.3.2 Roll paper

We provide roll paper and carbon roll paper with 1 copy for this printer. The widths are 76 mm, 69.5 mm, and 57.5 mm {3.00"/2.74"/2.26"}.

Note:

The paper 69.5 mm wide is usable only when the mark sensor is disabled.

General Information 1-3

1.4 Product Specifications Overview

Print method serial impact dot matrix

Paper width 76 mm / 69.5 mm / 57.5 mm {3.00"/2.74"/2.26"}

Auto cut type (TM-U330B only)

Character sets 95 alphanumeric, 2 international character sets

Font size (width x height)

Interface (compatible) Serial interface model: Built-in USB + RS-232C

Buffer Receive buffer: Selectable as 4KB or 40 bytes using a Memory switch 1-2.

Barcode/Twodimensional symbol

Power supply Included AC adapter

Operating voltage DC+24V ±7%

Power consumption (except for drawer kick driving)

Temperature During operation: 0 to 50 C {41to 122 F}. (At 34 C {93F} or higher, there are humidity restrictions;

Humidity During operation:10 to 90% (no condensation)

Weight (mass) TM-U330B: Approximately 2.8 kg {6.17 lb}

Partial cut (cutting with one point on right edge left uncut)

Extended graphics: 128  3 pages GB18030-2000: 28553 (for Simplified Chinese characters model)

Alphanumeric Font A: 9 x 24 Alphanumeric Font B: 7 x 24 Chinese font: 24 x 24 Font B is the default of alphanumeric.

Parallel interface model: Built-in USB + Bidirectional parallel (IEEE1284) LAN interface model: Ethernet (10BASE-T, 100BASE-TX)

Non-volatile graphics data buffer: 256KB

User NV memory: 8KB

Code39, Code128, QR code

Operating: Approximately 32.6W Standby: Approximately 1.8W

refer to "Environmental Conditions" (page 1-11) During storage: -10 to 50 C {14 to 122 F} (excludes paper and ribbon)

During storage:10 to 90% (no condensation; excludes paper and ribbon)

TM-U330D: Approximately 2.6 kg {5.73 lb}

*: - Supported by the firmware version 1.01 ESC/POS or later.

- Since the recognition rate for barcodes and 2D symbols varies depending on ink ribbon density and gradation, module width, environmental temperature, paper type, and reader performance, the reader might be unable to recognize some barcodes and 2D symbols. Please check the recognition rate before using this product.

- When printing bar codes, HRI characters must be added.

1-4 General Information

TM-U330 Technical Reference Guide

1.5 Printing and paper Specifications

Printing method Serial impact dot matrix

Head wire configuration 24-pin serial configuration

Printing direction Bidirectional printing (logic seeking)

Print speed * Alphanumerics: Approximately 5.0 lps (printing 42 columns per line at 17.1 cpi)

Paper width 76 mm {3.00"} 69.5 mm {2.74"} 57.5 mm {2.26"}

Printing width

Characters per line

Character spacing Alphanumeric: 0 dot

120 dpi base 300 dots 270 dots 225 dots

240 dpi base 600 dots 540 dots 450 dots

180 dpi base 450 dots 405 dots 337 dots

Alphanumeric Font A

Alphanumeric Font B

Chinese (180/90 dpi)

Chinese (80 dpi)

Chinese: Approximately 5.0 lps (printing 80 dpi font, 22 columns per line at 10 cpi) (except data transmission and processing time)

33 cpl 30 cpl 25 cpl

42 cpl 38 cpl 32 cpl

16 cpl 15 cpl 12 cpl

22 cpl 20 cpl 16 cpl

Chinese: 3 dots

The spacing of alphanumeric and Chinese are changeable by ESC/POS command.

Paper feeding method Friction feed

Paper feed speed 35 lps {Approximately 5.8"/s} (during continuous feeding)

Line spacing Initial setting: Approximately 4.23mm {1/6"}

Can be set in units of approximately 0.141mm {1/180"} by ESC/POS command

*: This printer adjusts print speed when it prints graphic data, etc.

Note:

lps: lines per second cpl: Characters per line cpi: Characters per inch (25.4 mm)

General Information 1-5

Character Dimensions, Characters Per Inch, Characters Per line

Character configuration Character

Horiz. x Vert. Character

type

Font B (7 x 24)

Font A (9 x 24)

Kanji Font (24 x 24)

*: Change using the FS S command (default 3).

ANK 1.48 x 3.38 0 42 38 32 17.1

ANK 1.91 x 3.38 0 33 30 25 13.3

Kanji (180/90dpi)

Kanji (80dpi)

dimensions W x H (mm)

3.38 x 3.38 3

2.54 x 3.38 3

Note:

Font B is the default. (7 × 24)

1.5.1 Autocutter (for Type B)

Dot spacing between characters

Paper width (mm) and Characters per line (cpl)

76 69.5 57.5

16 15 12 7.5

22 20 16 10

Characters per inch (cpi)

Cutting method: By separated-blade scissors

Cutting type: Partial cut (one point uncut)

Note:

It is recommended to feed approximately 2.116 mm or more in advance before printing to prevent dot displacement after cutting.

1-6 General Information

1.5.2 Paper Roll Supply

Supply method: Drop-in method

Paper roll end detection: Detection method: Mechanical microswitch

Detection position: Positioned within the paper path for the roll paper; detects the end of the roll paper

Near-end detector: Detection method: Mechanical microswitch

Inner diameter of the roll paper core: 10.5 to 12.5 mm

Near-end adjustment: Adjusting screw

Remaining amount: Fixed position #1 approximately 8 mm #2 approximately 5 mm (The adjusting screw has two positions.) See "Adjusting Position of Roll Paper Near End Detector (factory option)" (page 3-22).

TM-U330 Technical Reference Guide

1.5.2.1 Paper Specifications

Roll paper width: 76

 0.5 mm (3"  0.02") / 69.5  0.5 mm (2.74"  0.02")

 0.5 mm (2.26"  0.02")

/ 57.5

Maximum diameter: 83 mm (3.27")

Core: When there is no near-end detector, always be sure to use roll paper

that is not glued to the core.

Normal paper specifications:

Paper thickness: 1 sheet: 0.06 to 0.085mm {0.0024 to 0.0033"}

Weight: 52.3 to 64 g/m

{14 to 17 lb}

(45 to 55 kg/1000 sheets 1091  788mm)

Carbon paper specifications:

Number of copies: Original 1 sheet + one copy sheet Thickness: 0.05 to 0.08 mm {0.002 to 0.0031"} (thickness of one sheet); Recommended paper: Paper by Mitsubishi - Carbonless paper (blue) Top sheets: N40Hi (paper thickness: 0.06mm {0.0024"},

mass: 47.2 g/m

{12.6 lb} Bottom sheet N60 (paper thickness: 0.08mm {0.0031"},

mass: 68.0 g/m

{18 lb}

The copying capability is affected by the ambient temperature, and is guaranteed for the temperature ranges of 5 - 50°C {41 - 122°F}.

General Information 1-7

1.5.2.2 Printable Area

Cutting position ( emergency cutter) (Type B)

Cutting position (autocutter) (Type B)

Cutting position (manual cutter) (Type D)

34. 2

21.4

(6. 46)

63.14

450 dots (180 dpi base) 300 dots (120 dpi base)

Printable area for 76 mm width paper

(6.4

1.5)

[Units: mm]

1-8 General Information

TM-U330 Technical Reference Guide

Printable area for 69.5 mm width paper

General Information 1-9

Printable area for 57.5 mm width paper

1-10 General Information

1.6 Other Specifications

1.6.1 Reliability

Life: Mechanism: 10,000,000 lines

Print head: 200 million characters (using an average of 1 dot/wire per character). (The printing pattern is Epson test pattern).

Autocutter: 1,000,000 cuts

End of life is defined as the point at which the printer reaches the beginning of the wear-out period.

MTBF: 180,000 hours

Failure is defined as a Random Failure occurring at the time of the Random Failure Period.

MCBF: 24,000,000 lines

This is an average failure interval based on failures relating to Wearout and Random Failures up to the life of 10 million lines.

TM-U330 Technical Reference Guide

1.6.2 Environmental Conditions

Temperature: During operation: 0 to 50 C {41 to 122 F}.

(At 34 C {93F} or higher, there are humidity restrictions as listed below. )

Humidity: During operation:10 to 90% (no condensation)

During storage:10 to 90% (no condensation; excludes paper and ribbon)

Operating temperature and humidity range

General Information 1-11

Vibration resistance: When packed:

Frequency: 5 to 55 Hz Acceleration: 19.6m/s Sweep: 10 minutes (half cycle) Duration: 1 hour Directions: x, y, and z

No external or internal damage should be found after the vibration test, and the unit should operate normally.

Impact resistance: When packed:

Package: EPSON standard package Height: 60 cm (2 feet) Directions: 1 corner, 3 edges, and 6 surfaces

No external or internal damage should be found after the drop test, and the unit should operate normally.

When unpacked: Height: 5 cm (2") Directions: Lift one edge and release it (for all 4 edges).

When the printer is not printing, no external or internal damage should be found after the drop test.

{2 G}

1.6.3 Installation

Install the printer horizontally as a basic position.The printer also must be installed so that it does not move or vibrate during paper cutting or the drawer kick operation. Affixing tape is available as an option.

1-12 General Information

+ 46 hidden pages