Epson TM-H6000V Technical Reference Guide
Technical Reference Guide
Describes features of the product.
Describes setup and installation of the product and
peripherals.
Describes advanced usage methods for the product.
Describes how to control the printer and necessary
information when you develop applications.
Describes how to handle the product.
Describes actions to take when a trouble occurs.
Describes precautions for replacement.
Describes general specications and character code tables.
Product Overview
Setup
Advanced Usage
Application Development Information
Handling
Troubleshooting
Replacement of the TM-H6000IV
Appendix
M00111104
Rev. E
Cautions
• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation.
• The contents of this document are subject to change without notice. Please contact us for the latest
information.
• While every precaution has been taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
• Neither is any liability assumed for damages resulting from the use of the information contained herein.
• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Trademarks
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision and ESC/POS are registered trademarks or trademarks of Seiko Epson Corporation.
Microsoft, Windows, and Windows Vista are registered trademarks of Microsoft Corporation in the United
States and/or other countries.
Wi-Fi
®, WPA™, and WPA2™ are either registered trademarks or trademarks of Wi-Fi Alliance®.
The Bluetooth
such marks by Seiko Epson Corporation is under license.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Apple, Apple TV, Apple Watch, iPad, iPad Air, iPad Pro, iPhone, and Lightning are trademarks of Apple Inc.,
registered in the U.S. and other countries. tvOS is a trademark of Apple Inc.
iBeacon is a trademark of Apple Inc.
Android
Google Play and the Google Playlogo are trademarks of Google LLC.
All other trademarks are the property of their respective owners and used for identification purpose only.
® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of
™ is a trademark of Google LLC.
ESC/POS® Command System
Epson ESC/POS is a proprietary POS printer command system that includes patented or patent-pending
commands. ESC/POS is compatible with most Epson POS printers and displays.
ESC/POS is designed to reduce the processing load on the host computer in POS environments. It comprises a
set of highly functional and efficient commands and also offers the flexibility to easily make future upgrades.
©Seiko Epson Corporation 2018-2021.
2
For Safety
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read the following
carefully before handling the product.
You must follow warnings carefully to avoid serious bodily injury.
WARNING
Provides information that must be observed to prevent damage to the equipment or loss of data.
• Possibility of sustaining physical injuries.
CAUTION
• Possibility of causing physical damage.
• Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a malfunction.
Provides important information and useful tips.
Warnings
WARNING
• Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise.
Continued use may lead to fire. Immediately unplug the equipment and contact qualified service personnel for advice.
• Never attempt to repair this product yourself. Improper repair work can be dangerous.
• Never disassemble or modify this product. Tampering with this product may result in injury or
fire.
• Do not use this product with any voltage other than the specified one. Doing so may lead to fire
or electric shock.
• For the power cable, use either the included one or a designated one that meets the relevant
safety standards of the area where you plan to use it.
• Do not allow foreign matter to fall into the equipment. Penetration by foreign objects may lead
to fire.
• If water or other liquid spills into this equipment, unplug the AC cable immediately, and contact
qualified service personnel for advice. Continued usage may lead to fire.
• Do not use aerosol sprayers containing flammable gas inside or around this product. Doing so
may cause fire.
3
Cautions
• Do not connect cables in ways other than those mentioned in this manual. Different connec-
CAUTION
• Be sure to set this equipment on a firm, stable, horizontal surface. Product may break or cause
• Do not use in locations subject to high humidity or dust levels. Excessive humidity and dust may
• Do not place heavy objects on top of this product. Never stand or lean on this product. Equip-
• Take care not to injure your fingers on the manual cutter
• To ensure safety, unplug this product before leaving it unused for an extended period.
• Do not connect a telephone line to the drawer kick connector or the display module connector;
• Do not put your hand inside this product or touch the white flat cable during printing.
• Make sure cords and foreign objects are not caught in the printer.
• Do not open the covers during printing or autocutting.
• To prevent a paper jam, do not prevent paper from being ejected from the paper exit, and do
Caution Labels
tions may cause equipment damage and burning.
injury if it falls.
cause equipment damage or fire.
ment may fall or collapse, causing breakage and possible injury.
• When you remove printed paper
• When you perform other operations, such as loading/replacing roll paper
otherwise the printer and the telephone line may be damaged.
not pull the paper being ejected.
The caution labels on the product indicate the following precautions.
CAUTION:
Do not touch the thermal head because it can be very hot after printing.
CAUTION:
Do not touch the cables in the product. Doing so can cause product malfunctions.
4
Restriction of Use
When this product is used for applications requiring high reliability/safety, such as transportation devices
related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or
functional/precision devices, etc., you should use this product only after giving consideration to including failsafes and redundancies into your design to maintain safety and total system reliability. Because this product was
not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment,
main communication equipment, nuclear power control equipment, or medical equipment related to direct
medical care, etc., please make your own judgment on this product's suitability after a full evaluation.
Note about interference
•
This product generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
•
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna for the radio/TV.
- Increase the separation between the equipment and the radio/TV.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult your dealer or an experienced radio/TV technician for help.
•
Never disassemble or modify this product.
•
Seiko Epson Corporation shall not be liable for interference to radio/TV resulting from changes or
modifications to this product not expressly approved by Seiko Epson Corporation.
Open Source Software License
This product uses open source software in addition to Epson proprietary software.
For information of the open source software used in this product, see the following URL.
https://xxx.xxx.xxx.xxx/licenses.html
For "xxx.xxx.xxx.xxx" in the above URL, input your printer’s IP address.
5
About this Manual
Aim of the Manual
This manual provides developers/engineers with all the necessary information for design, development and
installation of a POS system, and also design and development of a printer application.
Manual Content
The manual is made up of the following sections:
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Appendix
Product Overview
Setup
Advanced Usage
Application Development Information
Handling
Troubleshooting
Replacement of the TM-H6000IV
Product Specifications
Character Code Tables
6
Contents
■ For Safety..................................................................................................................................3
Key to Symbols.................................................................................................................................................................... 3
Warnings ............................................................................................................................................................................... 3
Cautions................................................................................................................................................................................. 4
■ Caution Labels .........................................................................................................................4
■ Restriction of Use ....................................................................................................................5
■ Note about interference ........................................................................................................5
■ Open Source Software License.............................................................................................5
■ About this Manual ..................................................................................................................6
Aim of the Manual ............................................................................................................................................................. 6
Manual Content .................................................................................................................................................................. 6
■ Contents....................................................................................................................................7
Product Overview ..........................................................................................13
■ Features ................................................................................................................................. 13
■ Product Configurations ...................................................................................................... 15
Models..................................................................................................................................................................................15
Case color............................................................................................................................................................................15
Accessories .........................................................................................................................................................................15
■ Part Names and Functions ................................................................................................. 16
Control Panel .....................................................................................................................................................................17
Connectors .........................................................................................................................................................................18
Online and Offline............................................................................................................................................................19
LED on/flashing patterns...............................................................................................................................................20
■ NV Memory ........................................................................................................................... 22
NV Graphics Memory......................................................................................................................................................22
User NV Memory ..............................................................................................................................................................22
Memory Switches.............................................................................................................................................................22
R/E (Receipt Enhancement) ..........................................................................................................................................22
Maintenance Counter.....................................................................................................................................................23
■ Simple Setup for Wireless LAN .......................................................................................... 24
■ Useful Functions for Smart Devices.................................................................................. 25
NFC Tag................................................................................................................................................................................25
QR Code...............................................................................................................................................................................25
■ Printing Using Multiple Interfaces.................................................................................... 26
7
Setup ...............................................................................................................27
■ Flow of Setup ........................................................................................................................ 27
■ Removing the Protective Materials and Tape................................................................. 29
■ Connecting the AC adapter................................................................................................ 30
Connecting the AC adapter..........................................................................................................................................30
■ Connecting the Printer to the Host................................................................................... 32
USB Interface .....................................................................................................................................................................32
Ethernet Interface ............................................................................................................................................................32
Wireless LAN Interface....................................................................................................................................................34
Bluetooth Interface..........................................................................................................................................................38
Serial Interface ..................................................................................................................................................................42
USB Plus Power Interface ..............................................................................................................................................42
■ Connecting the Cash Drawer............................................................................................. 43
Required specifications of cash drawer ...................................................................................................................43
Connecting the drawer kick cable .............................................................................................................................44
■ Installing the Customer Display ........................................................................................ 45
■ Attaching the Connector Cover......................................................................................... 46
■ Installing and Replacing the Ribbon Cartridge.............................................................. 47
■ Installing and Replacing the Ribbon Cartridge for Endorsement Printing............... 49
■ Installing the Roll Paper...................................................................................................... 52
■ Test Printing .......................................................................................................................... 54
■ Attaching the Power Switch Cover ................................................................................... 55
■ Applying the LED Information Label................................................................................ 56
■ RTC Settings .......................................................................................................................... 58
■ Adjusting the Paper Roll Near-End Sensor...................................................................... 59
■ Changing the Paper Width ................................................................................................. 60
Advanced Usage ............................................................................................61
■ Setting the DIP Switches..................................................................................................... 61
Setting Procedure ............................................................................................................................................................61
When a Serial Interface is Connected .......................................................................................................................62
When Another Interface is Connected .....................................................................................................................63
Selecting the Print Density (DIP Switches 2-3/2-4) ..............................................................................................64
Selecting the BUSY Status.............................................................................................................................................64
■ Software Settings................................................................................................................. 65
Functions.............................................................................................................................................................................67
Setting and reference items shared by Ethernet/Wi-Fi ......................................................................................73
Setting and reference items for Ethernet ................................................................................................................74
Setting and reference items for Wi-Fi........................................................................................................................75
Setting and reference items for Bluetooth .............................................................................................................76
8
■ Setting/Checking Modes .................................................................................................... 77
Self-test Mode ...................................................................................................................................................................79
NV Graphics Information Print Mode........................................................................................................................80
Receipt Enhancement Information Print Mode ....................................................................................................81
Software Setting Mode ..................................................................................................................................................82
Restore Default Values Mode.......................................................................................................................................84
Interface Setup Mode.....................................................................................................................................................86
TM-Intelligent Settings Information Print Mode ..................................................................................................88
Peripheral Device Information Print Mode.............................................................................................................88
Hexadecimal Dumping Mode .....................................................................................................................................89
■ Printing a Status Sheet........................................................................................................ 90
■ Resetting the Interface Settings ....................................................................................... 93
■ TM-Intelligent Function...................................................................................................... 94
Server direct print ............................................................................................................................................................94
Application Development Information.......................................................95
■ Controlling the Printer ........................................................................................................ 95
ePOS-Print XML.................................................................................................................................................................95
ePOS-Device XML.............................................................................................................................................................95
ESC/POS...............................................................................................................................................................................95
■ Controlling the Cash Drawer.............................................................................................. 96
■ Software................................................................................................................................. 97
Development Kits ............................................................................................................................................................97
Drivers ..................................................................................................................................................................................98
Utilities .................................................................................................................................................................................98
Others...................................................................................................................................................................................99
Download ...........................................................................................................................................................................99
■ Application Development and Distribution for iOS.................................................... 100
■ Notes on Printing Barcodes and Two-dimensional Symbols..................................... 101
Handling ...................................................................................................... 102
■ Installing and Replacing Roll Paper................................................................................ 102
■ Installing Slip Paper........................................................................................................... 104
■ Inserting Validation Paper................................................................................................ 105
■ Cleaning the Product......................................................................................................... 106
Cleaning the Printer Case ...........................................................................................................................................106
Cleaning the Thermal Head and the Platen Roller............................................................................................ 106
Cleaning the MICR Head............................................................................................................................................. 107
■ Preparing for Transport..................................................................................................... 108
9
Troubleshooting.......................................................................................... 109
■ LED on/flashing patterns.................................................................................................. 110
LED on/flashing patterns............................................................................................................................................ 110
Printer operating status .............................................................................................................................................. 111
Errors that recover automatically ............................................................................................................................ 112
Recoverable errors ........................................................................................................................................................112
Unrecoverable errors ................................................................................................................................................... 113
■ Print Quality Problem........................................................................................................ 114
Print Quality Problem (Receipt printer)................................................................................................................. 114
Print Quality Problem (Slip/ Validation/ Endorsement printer).................................................................... 114
■ Setting slip paper does not start printing..................................................................... 116
Slip LED is flashing continuously............................................................................................................................. 116
Slip LED is flashing 3 times ........................................................................................................................................ 116
Slip LED is off................................................................................................................................................................... 116
Slip LED does not change from flashing to lit up .............................................................................................. 116
■ Even when slip paper is set, paper is fed and an error occurs................................... 117
■ Slip LED does not turn off even though slip paper is removed................................. 117
■ MICR cannot be read ......................................................................................................... 117
■ The customer display does not appear.......................................................................... 118
Does not appear on the customer display........................................................................................................... 118
Text is garbled ................................................................................................................................................................ 118
■ The cash drawer does not open ...................................................................................... 118
■ Auto cutter error ................................................................................................................ 119
■ Paper jam............................................................................................................................. 122
Roll paper is jammed ................................................................................................................................................... 122
Slip paper is jammed ................................................................................................................................................... 123
■ Roll paper cover will not open......................................................................................... 126
Printing stop by cover open...................................................................................................................................... 127
■ Printing from the computer is disabled/Printing was suddenly stopped............... 128
Printer is offline .............................................................................................................................................................. 128
Reconnect the printer and the computer ............................................................................................................ 128
LAN setting...................................................................................................................................................................... 128
Check installation of printer driver ......................................................................................................................... 128
■ Power does not turn on .................................................................................................... 129
Replacement of the TM-H6000IV .............................................................. 130
■ Compatibility ...................................................................................................................... 131
Printing ............................................................................................................................................................................. 131
Print Density.................................................................................................................................................................... 131
10
Printable Area................................................................................................................................................................. 131
Cutting Method ............................................................................................................................................................. 131
Receive Buffer................................................................................................................................................................. 131
Memory Capacity.......................................................................................................................................................... 132
Electrical Characteristics............................................................................................................................................. 132
DIP Switches.................................................................................................................................................................... 132
Printer Status .................................................................................................................................................................. 132
Logo Registration.......................................................................................................................................................... 132
Driver Compatibility ..................................................................................................................................................... 132
USB Low Power Consumption Mode ..................................................................................................................... 132
Maintenance Counter.................................................................................................................................................. 132
Overall Dimensions ...................................................................................................................................................... 133
■ Additional Functions and Functional Improvements................................................. 134
Print Speed ...................................................................................................................................................................... 134
Interface............................................................................................................................................................................ 134
SimpleAP Function ....................................................................................................................................................... 134
NFC ..................................................................................................................................................................................... 134
Epson TM Utility for iOS/Android ............................................................................................................................ 134
Software Settings .......................................................................................................................................................... 135
TM-Intelligent function............................................................................................................................................... 135
Appendix...................................................................................................... 136
■ Product Specifications ...................................................................................................... 136
Printing Specifications................................................................................................................................................. 138
Character Specifications ............................................................................................................................................. 140
Paper Specifications ..................................................................................................................................................... 141
Printable Area................................................................................................................................................................. 144
Printing and Cutting Positions ................................................................................................................................. 146
Ribbon Cassette.............................................................................................................................................................146
Notes on using the endorsement printer............................................................................................................. 147
MICR Reader (Factory-Installed Option) ............................................................................................................... 147
Barcode/ Two-dimensional symbol/composite symbol ................................................................................. 150
Notes on using the multi-tone graphics printing.............................................................................................. 151
Electrical Characteristics............................................................................................................................................. 152
Reliability.......................................................................................................................................................................... 153
Environmental Conditions ......................................................................................................................................... 154
External Dimensions and Mass ................................................................................................................................ 155
■ Specifications of Interfaces and Connectors ................................................................ 156
USB Interface .................................................................................................................................................................. 156
Network Interface ......................................................................................................................................................... 157
Bluetooth Interface....................................................................................................................................................... 159
RS-232 Serial Interface................................................................................................................................................. 162
NFC Tag............................................................................................................................................................................. 165
11
■ Bluetooth Low Energy Technology Advertising........................................................... 166
Introduction .................................................................................................................................................................... 166
Dongle specifications .................................................................................................................................................. 166
Procedure......................................................................................................................................................................... 166
Changing the Bluetooth Low Energy Technology Advertising Packet...................................................... 167
■ Character Code Tables....................................................................................................... 179
12
Product Overview
This chapter describes features and specifications of the product.
Features
Slip printing
• High throughput using bidirectional minimum distance printing.
Chapter 1 Product Overview
• MICR reading function (option)
• Eight-line validation printing function (option)
• Check endorsement printing function (option)
• Check MICR reading, endorsement printing, and slip printing are performed continuously in that order.
Receipt printing
• High speed printing (350 mm/s maximum).
• Multi-tone graphic printing.
• Bar code and two-dimensional symbol printing.
• Shifting from 80 mm width paper printing to 58 mm width paper printing is available.
• Equipped with an autocutter.
• Paper saving function.
Handling
• Easy drop-in paper loading
Software
1
•
TM-Intelligent function is supported.
• Supports Server Direct Print that sends a request for print data from the product to the Web server at
regular intervals.
• ESC/POS Command System.
• OPOS ADK, OPOS ADK for .NET, JavaPOS ADK, and Windows printer drivers.
• Printing from a tablet (Epson ePOS SDK)
• Bar code and two-dimensional symbol printing.
13
Interface
• Equipped with USB and Ethernet by default.
• Either serial, Bluetooth, or USB Plus Power can be built-in by factory option.
• Optional Wireless LAN cable set is available.
Functions
• NFC tag built into the printer unit for printing to a touched printer.
• Supports printing using multiple interfaces.
• Enables HTTPS communication.
• A maintenance counter function is supported.
• Connect the Laird Connectivity BT-820 to support iBeacon.
Others
• Small footprint and simple design.
Chapter 1 Product Overview
1
• Direct connection of Epson customer display series (DM-D) is possible.
14
Chapter 1 Product Overview
Product Configurations
Models
Model name MICR Endorsement printer Validation
Basic model - - -
MICR model ✔ --
Endorsement/MICR model ✔✔ -
Validation model - - ✔
Validation/MICR model ✔ - ✔
Case color
1
• Black (EBCK)
• White (ENN8.5)
Accessories
Included
• AC adapter *
• AC cable *
• Roll paper
• Power switch cover
• Connector cover
• Manuals
• LED information label *
• Ink ribbon cartridge ERC-32(B)
• Ink ribbon cartridge ERC-43(B) *
* May not be included depending on the model.
Options
• PG-58II: 58 mm width paper guide.
• TA-6000II: Printer attachment.
• OT-DC6000: Cover for protecting the wireless LAN unit.
• OT-WL02, OT-WL05, OT-WL06: Wireless LAN cable set.
• DM-D110, DM-D210: Customer display.
• DP-502: Dedicated stand for customer display.
15
Part Names and Functions
1
2
3
4
5
6
7
Chapter 1 Product Overview
1
1 NFC Tag A mark is printed here to indicate the position of the NFC tag. To establish communication
with an NFC device, bring the device close to this mark.
2 Roll paper cover Open this cover to install/replace the roll paper.
3 Receipt unit Open this cover to install/replace the ribbon cartridge for endorsement printing.
4 Front cover Open this cover to install/replace the ribbon cartridge for slip/validation printing.
5 Power switch Use this switch to turn on or off the printer.
6 Manual cutter Use this cutter when you cut the roll paper manually.
7 Connector cover Use this cover to hide and protect rear connectors and cables.
16
Control Panel
1
2
3
4
5
6
Chapter 1 Product Overview
1
1
2 Error LED The 3 LEDs indicate an error status.
3 Paper LED Flashes when waiting for test printing on the roll paper.
4 Slip LED On when the printer is in slip paper mode. Off when the printer is in roll paper mode.
5 Feed button This button feeds paper.
6 Release button This button releases the retained paper.
(Power) LED
On when the printer is on.
(See "LED on/flashing patterns" on page 20.)
Flashes to instruct you to press the Feed button and when there is a paper near-end.
On when there is no paper.
Flashes when the printer is waiting for slip paper to be inserted/removed.
17
Connectors
1
2
34 5678
All connectors are located on the lower rear of the printer.
Chapter 1 Product Overview
1
1 Serial Interface connector Connects the serial cable for connecting to a computer.
2 USB Plus Power connector Connects the USB Plus Power cable for connecting to a computer.
3 DM-D connector Connects the customer display.
4 Drawer kick connector Connects the cash drawer.
5 USB connector Connects the Epson certified unit.
6 Ethernet connector Connects the 10BASE-T/100BASE-TX ethernet cable
7 Power supply connector Connect the AC adapter.
8 USB connector (type-B) Connects the USB cable for connecting to a computer.
Do not insert a Type-B USB connector into the Ethernet connector, the drawer kick connector, or the
DM-D connector. If it is inserted, the connector, printer, and the system may malfunction.
18
Online and Offline
Online
When the product is ready for normal printing, it is "online".
Offline
The printer automatically goes offline under the following conditions:
• While the printer power is turning on/off
Chapter 1 Product Overview
• While a self-test is running
• While the roll paper cover, the front cover or the receipt unit is open
• While roll paper is fed using the Feed button
• When the printer stops printing due to a paper-end
(if an empty paper supply is detected by the roll paper end sensor or if the driver has been set to stop printing
when a roll paper near end is detected)
• During a macro execution standby state
• When an error has occurred
1
19
LED on/flashing patterns
ON
OFF
0.32 s
ON
OFF
0.16 s
5.12 s
(2)
ON
OFF
0.32 s 1.6 s
(3)
ON
OFF
0.32 s 0.92 s
The status of the printer is indicated by lit and flashing LEDs.
• You cannot print when an error has occurred.
• Or, you can scan the QR code using your smart device to check detailed information about the
error and the solution.
Chapter 1 Product Overview
www.epson-biz.com/manuals/tmh6k5-led/
• Refer to troubleshooting for the patterns displayed when an error occurs.
(See
"LED on/flashing patterns" on page 110.)
Mark Status of LED
On
Off
Flashing
Flashing
Flashing
1
Flashing
- LED either on, off or flashing
Power
Error LED
LED
1 2 3
Paper
LED
Slip LED
Printer Status
Online (Normal status)
Roll paper near end
20
Chapter 1 Product Overview
(2)
(3)
(2)
Power
LED
Error LED
1 2 3
--- -
Paper
LED
Slip LED
--
-
--
Printer Status
Roll paper cover or front cover open when not printing
No paper
Slip paper selection/printing conditions
Slip paper insertion standby
1
Slip paper removal standby
Check insertion standby (Only MICR model)
TM-Intelligent function warning
• Continued self-test standby
• Macro execution standby
• Standby for closing roll paper cover when printing status
sheet
-
--
Bluetooth searchable (1 minute)
Updating firmware
Powering off
Power OFF standby
Errors that recover automatically
The power is off or is not being supplied
21
Chapter 1 Product Overview
NV Memory
The printer's NV memory (Non-Volatile Memory) stores data even after the printer power is turned off. NV
memory contains the following memory areas for the user:
• NV graphics memory
• User NV memory
• Memory switches
• R/E (Receipt Enhancement)
• Maintenance counter
NV memory can be rewritten about 100,000 times. As a guide, NV memory rewriting should be 10
times or less a day when you program applications.
CAUTION
NV Graphics Memory
1
Graphics, such as shop logos to be printed on receipts, can be stored. Even with a serial interface model whose
communication speed is low, high speed graphics printing is possible.
To register your graphics data, use TM-H6000V Utility or ESC/POS commands.
You can check registered graphics data using TM-H6000V Utility or by printing the data in the NV graphics
information print mode.
User NV Memory
You can store and read text data for multiple purposes, such as for storing a note including customizing or
maintenance information of the printer.
Memory Switches
With the memory switches, which are software switches for the printer, you can configure various settings of the
printer. For information about the memory switch, see
"Software Settings" on page 65.
R/E (Receipt Enhancement)
You can set the graphics data, such as a shop logo, registered in the NV graphics memory to be printed on the
top of each receipt or to be printed on the bottom of each receipt just before the paper is cut.
To make the settings, use TM-H6000V Utility or ESC/POS commands.
You can check the settings using TM-H6000V Utility or by printing the settings information in the Receipt
enhancement information print mode.
22
Chapter 1 Product Overview
Maintenance Counter
With this function, printer information, such as the number of lines printed, the number of autocuts, and
printer operation time after the printer starts working, is automatically stored in NV memory.
• You can also check the head running length and number of times of autocutting with the self-test
(see
"Self-test Mode" on page 79).
• The maintenance counter values are automatically saved in the NV memory usually every two
minutes (up to four minutes). However, the values are not saved when the printer is in
power-saving mode or when it is turned off without the use of the power switch.
1
23
Chapter 1 Product Overview
Simple Setup for Wireless LAN
This printer comes with a mode (SimpleAP) that allows printers to connect with a smart device or a computer
without requiring a wireless access point. This allows you to easily setup a wireless LAN for the printer by using
a printer settings tool (Epson TM Utility for iOS/Android or EpsonNet Config) even without a network
environment such as access points.
SimpleAP mode is enabled by default when shipping from the factory. When SimpleAP mode is enabled and
the printer is turned on, the following information is printed automatically.
1
SimpleAP Start
SSID
Encryption Type
Passphrase
IP Address
MAC Address
Although operations are performed in SimpleAP mode during the initial startup, operations switch to standard
mode (infrastructure mode) when changing settings in Epson TM-H6000V Utility for Windows. After
switching, operations continue in standard mode. If you want to make settings in SimpleAP mode again,
initialize the communication settings (see
: EPSON_Printer
: WPA-2-PSK
: 12345678
: 192.168.192.168
: xx-xx-xx-xx-xx-xx
"Resetting the Interface Settings" on page 93).
Changing to standard mode
Ex.) Change IP address,
change SSID
SimpleAP mode
(default setting)
Standard mode
(infrastructure
mode)
Initialize the communication
settings
* You can also set this to standard mode (Ad-Hoc mode) except for the OT-WL06.
24
Chapter 1 Product Overview
Useful Functions for Smart Devices
You can easily connect this product to the network by using the NFC tag built-in to the printer or the QR code
printed on the status sheet.
NFC Tag
Bring a smart device that supports NFC close to the NFC tag to acquire the printer information (information
for specifying the device).
Specify the target printer using the acquired information to connect to the network.
QR Code
Capture the QR code printed on the status sheet with the camera on your smart device to acquire the printer
information (information for specifying the device).
Specify the target printer using the acquired information to connect to the network.
1
• Programming using Epson ePOS SDK is required to use these functions. These functions are
created by combining NFC touch and QR code capturing operations and the target printer
specifications using Printer Easy Select API.
See the "Epson ePOS SDK for Android/iOS User's Manual" and the Epson ePOS SDK sample
program for more details. The sample program also contains a sample implementation method for
reading an NFC tag and capturing a QR code
• You can try a demo of these functions by using Epson TM Utility for iOS/Android.
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Chapter 1 Product Overview
Printing Using Multiple Interfaces
In printers with multiple interfaces, you can use all interfaces without any limitations on which interface is to be
used. You can use this function to temporarily connect a smart device to a nearby printer and print.
The printer provides each interface with an independent receive buffer and switches the active interface
depending on the priority, while handling data in each receive buffer.
You can set one interface for the main connection. Data received from the main connection interface is handled
with the highest priority.
By default, the interface that receives the first data transfer is set as the main connection interface; however, you
can select the main connection interface in advance.
In the status where all receive buffers are empty for more than the set time (1 second by default), interface
switching is enabled. The interface that receives the data in this status becomes active.
• You cannot use wired and wireless LANs at the same time. When a LAN cable is connected, wireless
LAN is disabled.
• When not using Bluetooth, set the Bluetooth security level to Middle or High in order to prevent
third parties from unauthorized pairing.
You can change the security level with Epson TM Utility, TM-H6000V Utility, or the Interface Setup
mode.
1
You can select the main connection interface and set the time to enable interface switching from the
software settings. For details on software settings, see
When the MICR/Slip/Endorse station is selected, interrupts from other interfaces cannot be
performed.
"Software Settings" on page 65.
26
Setup
2. Connecting the AC adapter (page 30)
5. Installing the Customer Display (page 45)
4. Connecting the Cash Drawer (page 43)
6. Attaching the Connector Cover (page 46)
1. Removing the Protective Materials and Tape (page 29)
7. Installing and Replacing the Ribbon Cartridge (page 47)
8. Installing and Replacing the Ribbon Cartridge for Endorsement Printing
(page 49)
9. Installing the Roll Paper (page 52)
10. Test Printing (page 54)
3. Connecting the Printer to the Host (page 32)
11. Attaching the Power Switch Cover (page 55)
12. Applying the LED Information Label (page 56)
This chapter describes setup and installation of the product and peripherals.
Flow of Setup
This chapter consists of the following sections along with the setup flow of the product and peripherals.
Chapter 2 Setup
2
27
Chapter 2 Setup
13. RTC Settings (page 58)
14. Adjusting the Paper Roll Near-End Sensor (page 59)
15. Changing the Paper Width (page 60)
2
28
Removing the Protective Materials and Tape
A
B
C
K
L
D
E
F
G
H
I
J
Protective materials and tape are applied for protection against impacts during transportation.
Remove all of them, from A to L.
Note: Tapes K and L may not be attached.
Chapter 2 Setup
2
To remove protective material J, you must open the receipt unit.
29
Connecting the AC adapter
Use the Epson PS-180 or an equivalent product as the AC adapter.
• Never insert the AC cable plug into a socket that does not meet the input voltage of the AC
adapter.
WARNING
Connecting the AC adapter
Make sure the printer is turned off.
1
Connect the AC cable to the AC port of the AC adapter.
2
Doing so may result in damage to the printer.
• Should a fault ever occur, immediately turn off the power to the printer and unplug the AC
cable from the socket.
Chapter 2 Setup
2
Connect the DC cable to the printer.
3
30
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