EPSON TM-H6000 III service manual

TM-H6000III

Technical Reference

Guide

EPSON

English

410307001

TM-H6000III Technical Reference Guide

CAUTIONS

❏ This document shall apply only to the product(s) identified herein.

❏ No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any

means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation.

❏ The contents of this document are subject to change without notice. Please contact us for the latest information.

❏ While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no

responsibility for errors or omissions.

❏ Neither is any liability assumed for damages resulting from the use of the information contained herein.

❏ Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties

for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or
abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.

❏ Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options

or any consumable products other than those designated as Original EPSON Products or EPSON Approved
Products by Seiko Epson Corporation.

TRADEMARKS

Microsoft, Windows NT, Windows 2000, Windows XP, Visual Basic and Visual C++ are trademarks and registered
trademarks of Microsoft Corporation, USA.

Java and JavaPOS are trademarks or registered trademarks of Sun Microsystems, Inc.

®

EPSON

and ESC/POS® are registered trademarks of Seiko Epson Corporation.

General Notice: Other product and company names used herein are for identification purposes only and may be
trademarks of their respective companies.

ESC/POS® Proprietary Command System

EPSON took the initiative by introducing ESC/POS, a proprietary POS printer command system including patented
commands and enabling versatile POS system construction with high scalability. Compatible with all types of EPSON
POS printers and displays, this proprietary control system also offers the flexibility to easily make future upgrades. Its
popularity is worldwide.

Rev. B i

Revision Information

Revision Page Altered Items and Contents

Rev. A all pages Newly authorized

Rev. B all pages The validation model added

ii Rev. B

TM-H6000III Technical Reference Guide

About This Manual

Aim of the Manual

This manual was created to provide the information on the TM-H6000III printer for anyone who
is developing hardware, installations, or programs. Programmers will also want to consult other
documents.

Contents of the Manual

Chapter 1, “General Information.” General description of features plus

specifications.

Chapter 2, “System Planning.” Contains introduction of control methods

(APD, OPOS, JavaPOS, and ESC/POS) and each
connection form.

Chapter 3, “Setup.” Contains information on such matters as DIP

switches, memory switches, error processing for
using TM-H60000III.

Chapter 4, “Maintenance &

Troubleshooting.”

Chapter 5, “Application Development
Information for OPOS.”

Chapter 6, “Application Development
Information for APD.”

Appendix A, “Character Code Tables.” Contains the character code tables.

Appendix B, “Power Supply

Specifications.”

Appendix C, “FAQ.” Contains FAQ for interfaces.

Contains useful information for using.

Contains useful information for programming.

Contains useful information for programming.

Contains the specifications.

Rev. B iii

Related Software and Documents

Related software and documents

Software/document name Description

TM-H6000III User’s Manual Provides basic handling procedures to enable POS

ESC/POS Application Programming Guide Provides detailed ESC/POS command information used

TM-H6000III Technical Reference Guide This guide.*

EPSON OPOS ADK This is an OCX driver.*

EPSON OPOS ADK Manual Provides information for anyone who is programming

EPSON Advanced Printer Driver This is a Windows driver.*

EPSON Advanced Printer Driver Manual Provides information for anyone who is programming

* You can obtain these items from one of the following URLs:

For customers from North America, go to the following web site: http://www.epsonexpert.com/
and follow the onscreen instructions.

operators to use the TM-H6000III safely and correctly. This
manual is packed in the box with the printer.*

by each TM printer, along with sample programs and
other information about the printers. Contact us to
obtain this guide.*

using OPOS. This is included in the EPSON OPOS ADK.*

using APD (EPSON Advanced Printer Driver).*

For customers in other countries, go to the following web site: http://www.epson-pos.com/
Select the product name from the "Select any product" pulldown menu.

iv Rev. B

TM-H6000III Technical Reference Guide

Safety Precautions

EMC and Safety Standards Applied

Product Name: TM-H6000III

Type Name: M147G

The following standards are applied only to the printers that are so labeled. (EMC is tested using the EPSON power
supplies.)

Europe: CE marking

Safety: EN 60950

North America: EMI: FCC/ICES-003 Class A

Safety: UL 1950/CSA C22.2 No. 950

Japan: EMI: VCCI Class A

Oceania: EMC: AS/NZS CISPR22 Class B

WARNING

The connection of a non-shielded printer interface cable to this printer will invalidate the EMC standards of this
device.

You are cautioned that changes or modifications not expressly approved by Seiko Epson could void your authority to
operate the equipment.

CE Marking

The printer conforms to the following Directives and Norms

Directive 89/336/EEC

EN 55022

M147G: Class B

EN 55024

IEC 61000-4-2
IEC 61000-4-3

IEC 61000-4-4

IEC 61000-4-5
IEC 61000-4-6
IEC 61000-4-8
IEC 61000-4-11

FCC Compliance Statement For American Users

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference, in which case the user will be required to correct the
interference at his own expense.

Rev. B v

For Canadian Users

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme

à la norme NMB-003 du Canada.

GEREÄUSCHPEGEL

Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz (Maschinenlärminformations- Verordnung-3. GSGV) ist
der arbeitsplatzbezogene Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).

Key to Symbols

The following symbols are used in the documentation for this product. See the specific warnings
and cautions at appropriate points throughout this guide.

WARNING:

Warnings must be followed carefully to avoid serious bodily injury.

CAUTION:

Cautions must be observed to avoid minor injury to yourself or damage to your
equipment.

Note:

Notes have important information and useful tips on the operation of your printer.

vi Rev. B

TM-H6000III Technical Reference Guide

Safety Precautions

This section presents important information to ensure safe and effective use of this product.
Please read this section carefully and store it in an accessible location.

WARNING:

❏

Shut down your equipment immediately if it produces smoke, a strange odor, or
unusual noise. Continued use may lead to fire or electric shock. Immediately unplug
the equipment and contact your dealer or a Seiko Epson service center for advice.

❏

Never attempt to repair this product yourself. Improper repair work can be
dangerous.

❏

Never disassemble or modify this product. Tampering with this product may result in
injury, fire, or electric shock.

❏

Be sure to use the specified power source. Connection to an improper power source
may cause fire or shock.

❏

Never insert or disconnect the power plug with wet hands. Doing so may result in
severe shock.

❏

Do not allow foreign matter to fall into the equipment. Penetration of foreign objects
may lead to fire or shock.

❏

If water or other liquid spills into this equipment, unplug the power cord immediately,
and then contact your dealer or a Seiko Epson service center for advice.
Continued usage may lead to fire or shock.

❏

Do not place multiple loads on the power outlet (wall outlet). Overloading the outlet
may lead to fire.

❏

Always supply power directly from a standard domestic power outlet.

❏

Handle the power cord with care. Improper handling may lead to fire or shock.

• Do not modify or attempt to repair the cord.

• Do not place any object on top of the cord.

• Avoid excessive bending, twisting, and pulling.

• Do not place cord near heating equipment.

• Check that the plug is clean before plugging it in.

• Be sure to push the prongs all the way in.

❏

If the cord becomes damaged, obtain a replacement from your dealer or a Seiko
Epson service center.

Rev. B vii

CAUTION:

❏

Do not connect cables other than as described in this manual. Different
connections may cause equipment damage and burning.

❏

Be sure to set this equipment on a firm, stable, horizontal surface.
Product may break or cause injury if it falls.

❏

Do not use in locations subject to high humidity or dust levels.
Excessive humidity and dust may cause equipment damage, fire, or shock.

❏

Do not place heavy objects on top of this product. Never stand or lean on this
product. Equipment may fall or collapse, causing breakage and possible injury.

❏

To ensure safety, please unplug this product prior to leaving it unused for an
extended period.

❏

Do not touch either the thermal or the dot matrix print head or the paper feed
motor. Wait for the heads and the motor to cool. The head and the motor can be
very hot after printing for a long time. Touching them may cause burns.

viii Rev. B

TM-H6000III Technical Reference Guide

TM-H6000III Technical Reference Guide

Chapter 1 General Information

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1.1 Slip/ Validation Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1.2 Receipt Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1.3 Common to Receipt, Slip, Validation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.1.4 About control method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.2 Product Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.2.1 Standard Parts Included with the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.2.2 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.3 Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.3.1 Ribbons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.3.2 Roll paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.4 Printing and Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.4.1 Slip/ Validation Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.4.1.1 Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

1.4.1.2 Printable Area for slip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

1.4.1.3 Printable Area for validation paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

1.4.1.4 Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

1.4.2 Endorsement Section (Factory Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

1.4.2.1 Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

1.4.2.2 Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

1.4.2.3 Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

1.4.2.4 Notes on Using the Endorsement Print Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

1.4.3 MICR Reader (When the Printer is Used with the MICR Reader) . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

1.4.3.1 Reading method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

1.4.3.2 Recognition rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

1.4.3.3 Inserting direction and endorsement printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

1.4.3.4 Notes on using the MICR reader (only when the printer is used with MICR) . . . . . . . . . . 1-14

1.4.4 Receipt Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

1.4.4.1 Autocutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

1.4.4.2 Paper Roll Supply Device Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

1.4.4.3 Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

1.4.4.4 Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

1.4.4.5 Printing and Cutting Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

1.5 Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

1.5.1 Paper Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

1.5.1.1 Receipt section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

1.5.1.2 Slip/ Validation section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

1.5.2 Printer Cover Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

1.5.2.1 Receipt section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

1.5.2.2 Slip section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

1.6 Other Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

1.6.1 Internal Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

1.6.2 Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22

1.6.3 Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

1.6.3.1 Slip/Validation printer section: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

1.6.3.2 Endorsement print mechanism section: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

1.6.3.3 Receipt printer section: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

1.6.4 Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

1.6.5 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26

1.6.6 Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26

1.7 Notes for Barcode printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

1.8 External Dimensions and Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.9 Maintenance Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29

1.10 Comparison Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29

. . . . . . . . . . 1-28

Rev. B ix

Chapter 2 System Planning

2.1 Control Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.1.1 Windows Driver (EPSON Advanced Printer Driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.1.1.1 General Features of the EPSON Advanced Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.1.1.2 EPSON Advanced Printer Driver Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2.1.1.3 EPSON Advanced Printer Driver Supported Environment . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2.1.1.4 Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

2.1.2 EPSON OPOS ADK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

2.1.2.1 General Features of EPSON OPOS ADK (OPOS Control) . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

2.1.2.2 EPSON OPOS ADK Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2.1.2.3 EPSON OPOS ADK Supported Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

2.1.2.4 Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

2.1.3 JavaPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

2.1.3.1 EPSON JavaPOS ADK Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

2.1.3.2 EPSON JavaPOS ADK Supported Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

2.1.3.3 Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

2.1.4 ESC/POS Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

2.1.5 Downloading Drivers, Utilities, and Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

2.2 Connection Form and Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

2.2.1 USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

2.3 Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

2.3.1 Stand alone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

2.3.2 Y-connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

2.3.3 Pass-Through Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

2.4 Parallel Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

2.5 Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Chapter 3 Setup

3.1 Part Name and Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.1.1 Part Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.1.2 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.1.2.1 Important Installation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

3.1.3 The Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

3.1.3.1 LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

3.1.3.2 Control Panel Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

3.1.4 Validation paper handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

3.2 Setup Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

3.3 Printer setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

3.3.1 Connecting the Power Supply Unit (PS-180) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

3.3.2 Installing or Replacing the Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

3.3.3 Installing or Replacing the Optional Endorsement Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . 3-9

3.3.4 Installing or Replacing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

3.3.5 Connecting the Printer to the Host PC / POS Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

3.3.5.1 Serial interface model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

3.3.5.2 Parallel Interface Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

3.3.5.3 USB Interface Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

3.3.5.4 Connecting a Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

3.4 Customizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

3.4.1 How to Confirm Current Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

3.4.2 Adjusting the Roll Paper Near End Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

3.4.3 Adjusting the DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

3.4.3.1 Changing the DIP Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

3.4.3.2 Serial interface model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

3.4.3.3 Parallel / Ethernet interface model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

3.4.3.4 USB interface model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

3.4.3.5 When Using Original Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

3.4.4 Memory Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

3.4.5 How to Use Two-Color Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

x Rev. B

TM-H6000III Technical Reference Guide

3.5 Install a Printer Driver in the Host PC / POS Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

3.5.1 OPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

3.5.1.1 Installing and Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

3.5.2 Advanced Printer Driver (APD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

3.5.2.1 Installing and Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

3.5.3 EPSON JavaPOS ADK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

3.5.3.1 Installing and Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

3.6 Self Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

3.6.1 Running the Self Test on Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

3.6.2 Running the Self Test with Slip Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

3.6.3 Running the Self Test with the Validation paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

3.6.4 Running the Self Test with the Optional Endorsement Function . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Chapter 4 Maintenance & Troubleshooting

4.1 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.1.1 Cleaning the Thermal Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.1.2 Cleaning the MICR Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.1.2.1 Cleaning frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.1.2.2 Cleaning sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4.1.2.3 Cleaning procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4.1.2.4 Self mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4.1.2.5 Command mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4.2 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

4.2.1 Removing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

4.2.2 Autocutter Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

4.2.3 LED Blinking Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4.2.3.1 Error Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4.2.4 Printer prints “?“ or Incorrect Data With Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

4.2.5 Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Chapter 5 Application Development Information for OPOS

5.1 Bitmap Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

5.1.1 Explanation of Bitmap Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

5.1.2 Supplementary Explanation of Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

5.1.2.1 LetterQuality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

5.1.2.2 Setting of printing position by escape sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

5.1.2.3 Color bitmap printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.1.3 Printable bitmap format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.2 Slip & MICR Combination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.2.1 Recommended Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

5.2.2 Sample Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

5.3 Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

5.3.1 Drawer Open/Close . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

5.3.2 Checking Drawer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Chapter 6 Application Development Information for APD

6.1 Slip & MICR Combination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

6.1.1 Recommended procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

6.2 Bitmap Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

6.2.1 Explanation of Bitmap Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

6.2.2 Color bitmap printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

6.2.3 Printable bitmap format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

6.3 Two-Dimensional Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

6.4 Drawer Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

6.4.1 Drawer Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

6.4.2 Checking Drawer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Rev. B xi

Appendix A Character Code Tables

A.1 Page 0 (PC437: USA, Standard Europe) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

A.2 Page 1 (Katakana) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

A.3 Page 2 (PC850: Multilingual) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

A.4 Page 3 (PC860: Portuguese) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

A.5 Page 4 (PC863: Canadian-French) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

A.6 Page 5 (PC865: Nordic) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

A.7 Page 16 (WPC1252) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

A.8 Page 17 (PC866: Cyrillic2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

A.9 Page 18 (PC852: Latin2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9

A.10 Page 19 (PC858: Euro) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

A.11 Page 254 (Space Page) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

A.12 Page 255 (Space Page) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

A.13 International Character Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13

Appendix B Power Supply Specifications

B.1 PS-180 (Energy Saving Power Supply Unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

B.1.1 Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

B.1.2 Case Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

o Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

B.1.3 AC Cable Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Appendix C FAQ

C.1 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

C.1.1 The printer does not operate correctly or the printer does not print. What should I do? . . . . C-1

C.1.2 Printing takes a long time. What should I do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

C.1.3 The DM does not operate correctly. What should I do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

C.1.4 What is the cable wiring for connecting a printer and a host PC with a serial interface? . . . C-2

C.1.5 How many printers can be connected? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3

C.1.6 Is there limitation for the length of a cable? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3

C.2 Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4

C.2.1 The printer does not operate correctly or the printer does not print. What should I do? . . . . C-4

C.2.2 What is the cable wiring for connecting the printer and the host PC

with a parallel interface? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4

C.2.3 How many printers can be connected? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-5

C.2.4 Is there limitation for the length of a cable? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-6

C.2.5 Can a DM be connected? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-6

C.2.6 When I turned on the printer with a parallel interface and then turned on the PC,
the message “New hardware has been found.” appeared and the device “EPSON TM-Px.xx”

was detected. What is “EPSON TM-Px.xx”? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-6

C.2.7 Printer cannot be reset. What should I do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-6

C.3 USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-6

C.3.1 The TM printer does not operate. What should I do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-6

C.3.2 The DM does not operate correctly. What should I do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-7

C.3.3 What should be considered for a USB connection? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8

C.3.4 APD does not operate correctly. What should I do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8

C.3.5 What should be considered for a DM connection? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-9

C.3.6 Can a DM be connected? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-9

C.3.7 Is it possible to connect to devices that conform to USB 2.0? . . . . . . . . . . . . . . . . . . . . . . . . . . C-9

C.3.8 What are the usage conditions for a TM printer with a USB interface? . . . . . . . . . . . . . . . . . . . C-9

xii Rev. B

TM-H6000III Technical Reference Guide

Chapter 1

General Information

1.1 Features

The TM-H6000III is a high-quality POS printer that can print on slip, validation, and receipt
paper (paper roll).

Note:

Validation, MICR, and endorsement printer functions are factory options. Validation and endorsement
functions cannot be installed on the same printer.

1.1.1 Slip/ Validation Section

❏ An optional Magnetic Ink Character Recognition (MICR) reader that enables the printer to

perform consecutive reading and processing of MICR characters

❏ An optional endorsement printer (E/P) that enables single-pass high speed printing of

endorsements.(The endorsement printer cannot be installed on a printer with the validation
function.)

❏ Single-pass processing for checks eliminates the need to reverse the check paper for printing

an endorsement.(The validation function model doesn't have an endorsement printer.)

❏ High throughput using bidirectional, minimum distance printing.

❏ Mechanical form stopper for stable slip printing.

❏ Two ways are available for slip paper loading (drop- in for validation, and front insertion for

slip (validation function is factory option))

❏ Page mode for flexibility in printing formats

1.1.2 Receipt Section

❏ High-speed printing with batch processing

❏ High-speed graphic printing

❏ Autocutter provides easy user operation

❏ Easy drop-in paper roll loading

❏ PDF417 symbols (2-dimensional code) printing is possible

❏ Two-color printing is possible with two-color paper

Rev. B General Information 1-1

1.1.3 Common to Receipt, Slip, Validation

❏ Small footprint and simple design

❏ EPSON customer display modules (DM-D***) can be connected (available only for the serial

interface model)

❏ Selectable receive buffer size (45 bytes or 4 KB)

❏ NV (Non-volatile) bit image buffer (384 KB) (*1)

❏ NV (Non-volatile) user memory (1 KB) (*1)

(*1) The memory size can be set by ESC/POS command

❏ A counter function that allows checking the printer by remote maintenance

❏ Several interface models (USB, RS-232, bidirectional parallel, Ethernet) are supported

1.1.4 About control method

❏ Command protocol based on the ECS/POS® Proprietary Command System.

❏ Automatic Status Back (ASB) function that automatically transmits changes in the printer

status

®

❏ Windows

printer driver is provided. (Advanced Printer Driver, OPOS and JavaPOS)

1.2 Product Structure

1.2.1 Standard Parts Included with the Printer

This printer is packed with the materials listed below.

❏ Printer

❏ User’s Manual

❏ Roll paper (diameter 40 mm {1.57"}) 1 roll

❏ Power switch cover (using this cover enables you to prevent accidental turning off of the

power)

❏ Exclusive ribbon cassette ERC-32(B)

❏ Endorsement ribbon cassette (only for printers equipped with the optional endorsement

print mechanism)

1-2 General Information Rev. B

TM-H6000III Technical Reference Guide

1.2.2 Options

The options for this printer are provided as below.

❏ EPSON power supply unit, PS-180

❏ MICR reader (factory-installed option) (available only for the serial interface model)

❏ Endorsement printer (factory-installed option) (available only for the MICR model)

❏ Direct connection customer display DM-D105/D205 or DM-D106/DM-D206 (available only

for the serial interface model)

❏ Special tray (PT-6000, DPR-6000, TA-6000)

1.3 Consumables

1.3.1 Ribbons

This printer needs a ribbon cassette to print on slip/validation(and endorsement). We provide 2
ribbon cassettes:

❏ EPSON ribbon cassette, ERC-32 (B) (Life: 4,000,000 characters / Color: Black) for slip/

validation.

❏ EPSON ribbon cassette ERC-41 (B) (Life: 800,000 characters) (for the optional endorsement

print mechanism)

1.3.2 Roll paper

We provide roll paper for this printer. The widths is 80 mm {3.15"}.

1.4 Printing and Paper Specifications

1.4.1 Slip/ Validation Section

Printing method: Serial impact dot matrix

Head wire
configuration:

Printing direction: Bidirectional, minimum distance printing

Printing speed: Approximately 5.7 LPS (printing 40 columns per line with 17.8 CPI

9-pin vertical line, 0.353 mm {1/72-inch} wire pitch

when the head energizing time is set to normal mode.)

Rev. B General Information 1-3

Number of characters: Alphanumeric characters: 95

International characters: 37
Extended graphics: 128

× 12 pages (including two space pages)

Multilingual character model supports printing with one of the
following character sets:
Simplified Chinese (GB2312): 7580
Traditional Chinese (Big 5): 13494

Character structure: Font A: 5

Font B: 7
Kanji: 16

× 9 (total 270 dots horizontally)
× 9 (total 540 half dots horizontally)
× 16 (two-pass printing font)

Characters per line: Refer to “Character size and print speed.”

Characters per inch: Refer to “Character size and print speed.”

Character size and print speed

Character
structure
(horizontal dots

Font

A
(default)

B7 × 9 2 half-dots 17.8 60 1.24 × 3.1 mm

Kanji 16 × 16 2 half-dots 8.9 30 2.7 × 2.9 mm

×

vertical dots)

5 × 9 1 dot 13.3 45 1.56 × 3.1 mm

Character
spacing

Characters
per inch

Characters
per line

Character size
(width×height)

Note:

Kanji character spacing by default setting is 2 half dots. (Kanji character spacing can be changed by ESC/
POS command.) Printing speed for Kanji characters shown in table above is in the case of full column
printing with two-pass printing.

1.4.1.1 Paper Specifications

1. Cut sheet

Paper type: Normal paper, pressure-sensitive paper, carbon copy paper

Paper size: 68 - 230 mm (W) × 68 - 297 mm (L) {2.7 - 9.1"(W) × 2.7 - 11.7"(L)}
NOTE: The minimum size is 68mm

× 152mm {2.7" × 6.0"}

Copy capability and paper thickness:

• Normal paper (single-ply):0.09 to 0.2 mm {0.0035 to 0.0079"}

1-4 General Information Rev. B

• Carbon copy paper
combination:4 sheets maximum

Backing paper: 0.07 to 0.12 mm {0.0028 to 0.0047"}

Copy and original: 0.04 to 0.07 mm {0.0016 to 0.0028"}

Carbon paper: Approximately 0.035 mm {0.0014"}

Total thickness: 0.09 to 0.31 mm {0.0035 to 0.0122"}

• Example: one original + 2 copies,

Original paper: 0.04 mm

Carbon paper: 0.07 mm (0.035 mm × 2 sheets)

Copy paper: 0.04 mm

Backing paper: 0.07 mm

Total thickness: 0.22 mm {0.0087 "}

Ambient temperature and copy capability:

TM-H6000III Technical Reference Guide

Copy capability is greatly influenced by the ambient temperature, so printing must be
performed under the conditions described in the table below.

Relationship between ambient temperature and number of copies

Number of copies Ambient temperature

Original + 3 copies 10 to 40

Original + 1 copy 5 to 45

°C {50 to 104°F}

°C {41 to 113 °F}

2. Notes on slip/validation paper

• The paper must be flat, without curls or wrinkles, especially at the top edges.
Otherwise, the paper may rub against the ribbon and become dirty.

• Insert a validation from the upper side in the validation entrance of the case opening. If
the validation is inserted sliding from the left to the right, the print position may be
incorrect since the paper can be crooked or the validation sensor can detect incorrectly.

Rev. B General Information 1-5

• There must be no glue on the bottom edge of paper. Choose paper carefully when the

A

A

glue is on the right or top edge, since paper feeding and insertion are affected by gluing
conditions (e.g., glue quality, method, and length) and glue location (refer to the figure
below). Be especially careful when paper is wide and has the glue on the left edge, since
skew may occur.

Paper feed

OK to use

Glued area

Use carefullyUse carefullyDo not use

direction

Slip (validation) paper glued area

• Since the slip BOF sensor uses a photo sensor, do not use paper that has holes at the
sensor position, or is translucent.

• Since the slip TOF sensor and validation sensor use a reflective photo sensor and it
detects from the back of slip paper, do not use paper that has holes or dark portions with
low reflection (less than 40% reflection) at the sensor position.

• Since the slip paper ejection sensor uses a reflective photo sensor and it detects from the
surface of the paper roll, do not use paper that has holes or dark portions with low
reflection (less than 40% reflection) at the sensor position.

• Use thinner paper (N30 or equivalent) between the top and bottom sheets of multi-ply
paper. If thick paper is used, the copy capability is lowered.

30

15

rea where paper h oles are
prohibit ed and ref lec tion rat e
for the back on paper should
be 40% or more.

Paper feed direction

20

10

rea where paper h oles are
prohibit ed and ref lec tion rat e
for the s ur fac e on paper
should be 40% or more.

Paper holes and
translucence p rohibit ed in
this area.

[Units : mm ( All the numeric values ar e typic al.)]

Prohibited area for slip paper holes and low reflection

1-6 General Information Rev. B

TM-H6000III Technical Reference Guide

:Holes or portions with
low reflection are
prohibited in this area.

Inserting

direction

20mm

7mm

Prohibited area for validation paper holes and low reflection

Rev. B General Information 1-7

1.4.1.2 Printable Area for slip

A

92

Paper insertion direction

5.685.4

(8.1) 16.4

pprox

85.4 (Max)

68 (Min)

[Units: mm]

Printable area for slip paper

*2 The length from the form stopper to the tip of the paper.

*3 The length from the tip of the paper to the first printing line position.

*4 The printable area after the slip BOF sensor detects the end of the paper. (The bottom margin

must be considered for a real printable area.)

*5 Bottom margin (calculated value).

1-8 General Information Rev. B

TM-H6000III Technical Reference Guide

Note:

Numeric values used here are typical values; consider this for the user design for the starting position in
the paper feeding direction.

1.4.1.3 Printable Area for validation paper

Note:

When reverse feed is performed in validation printing, keep the reverse feed within the range of the
printable area. Otherwise, a paper jam away occur.

1.4.1.4 Ribbon Cassette

Exclusive ribbon cassette for slip

Type: ERC-32(B)

Color: Black

Ribbon life: 4,000,000 characters (at 25 °C ( 77 °F), continuous printing)

1.4.2 Endorsement Section (Factory Option)

Printing method: Shuttle impact dot matrix

Wire pitch approximately 0.353 mm {1/72"}

Head wire
configuration

Characters per line: 40 columns

8 print solenoids in a horizontal line

Print speed: Approximately 1.9 lps (lps: lines per second)

Rev. B General Information 1-9

Number of characters: Alphanumeric characters: 95

International characters: 37
Extended graphics: 128

× 11 pages (including one space page)

Character structure 5 × 7 (total 240 dots horizontally)

Character size 1.1

× 2.42 mm (W × H)

Note:

Character dot spacing can be changed by an ESC/POS command.
An endorsement printer cannot be installed on a printer with the validation function.

1.4.2.1 Paper Specifications

Cut sheet

Paper type: Normal paper

Paper size: 68-230 mm (W) × 68-297 mm (L)

{2.7 - 9.1"(W)

× 2.7 - 11.7"(L)}

Paper thickness: Single-ply (copy paper cannot be used) 0.09 mm - 0.2 mm

{0.0035 - 0.0079"}

1-10 General Information Rev. B

TM-H6000III Technical Reference Guide

pp
(

p

)

(

p

)

App

(

p

)

1.4.2.2 Printable Area

The print head consists of 8 print solenoids (A, B, C, D, E, F, G, and H) arranged in a horizontal
line. The print head moves from the left (from the standby position) to the right, printing at 30
positions as each print solenoid is energized, so that one dot line is formed. The total number of
dots per dot line is 240 (30 positions

Endorsement printing

Paper feed direction

Paper insertion direction

× 8 solenoids).

Slip paper feeding
roller position

s

rox. 26.8

152 ste

s

Form stopper position

E/P printable area (for endorsement printing)

1.4.2.3 Ribbon Cassette

Exclusive ribbon cassette for E/P

Type: ERC-41 (B)

Color: Black

Ribbon life:

20 ste

MIN. 68

BOF sensor position

rox. 92.3

A

s

523 ste

800,000 characters (at 25 °C (77 °F), continuous printing)

Rev. B General Information 1-11

1.4.2.4 Notes on Using the Endorsement Print Mechanism

❏ The endorsement print mechanism (abbreviated as E/P) enables printing of endorsements

as part of a sequence that is automatically processed: MICR reading, printing an
endorsement on the back side of a personal check, and printing on the surface of it. Once the
end of the paper exceeds the E/P print head position, reverse paper feeding to the front side
is not possible.

❏ When the endorsement printing is executed after a MICR reading, the printer feeds the

paper forward automatically after receiving a command to print the endorsement; then the
printer starts printing up to approximately 7.0 mm {0.28"} from the end of the check paper
by using reverse paper feeding.

❏ Since the E/P printing format is assumed to print an endorsement on a U.S. personal check,

the print begins on the back side of the paper. (As viewed from the front of the printer, the
endorsement printing characters are upside down.)

❏ The printing sequence for slip paper is different, depending on whether an endorsement

print mechanism is installed. That is, when the E/P is installed, once the printing exceeds
the E/P printable area and the slip paper is fed forward, reverse paper feeding must be
prohibited. Consider this when developing application programs.

❏ The E/P printing must be not performed on copy paper. Otherwise, a paper jam may occur

or the E/P may be broken. Because E/P printing feeds the paper in a reverse paper feed
direction, the paper may be wrinkled.

❏ In some case paper feeding may not be accurate when E/P printing is performed on check

paper. This may depend on the width of the check paper. Therefore, it is recommended for
the user to check in advance whether the check paper prints correctly or not.

1.4.3 MICR Reader (When the Printer is Used with the MICR Reader)

1.4.3.1 Reading method

Magnetic bias

1.4.3.2 Recognition rating

98% or more (at 25 °C, 77 °F)

Recognition rating is defined as follows

Recognition rating (%)=

• Check paper used for test is EPSON standard check paper.

• Checks must be flat, without curls, folds, or wrinkles.

1.4.3.3 Inserting direction and endorsement printing

Total number of checks − (number of sheets misread or not identified.)

Total number of checks

×

100

❏ Insert the check with the surface printed with the magnetic ink upward, following the slip

side guide.

1-12 General Information Rev. B

❏ The printer can perform endorsement printing.

TM-H6000III Technical Reference Guide

Area of personal check where MICR character recognition is impossible

❏ To print endorsements in the specified area (within 38.1 mm {1.5”} from the top), set the

print position for the last line so that it is printed at least 3 mm {0.118”} above the bottom of
the printable area (Especially when the printer is used near the display device, the user is
required to check the recognition rate of the MICR).

Rev. B General Information 1-13

NOTE:

]

1. Do not install the printer near any magnetic fields, because this may cause MICR reading errors. (Be sure to
check the MICR recognition rate when the printer is used near a display device.)

2. MICR characters may not be recognized when impact or vibration is applied to the printer.

Specified printing
area

38.1

[Units: mm (All numeric values are typical.)

Endorsement printing

1.4.3.4 Notes on using the MICR reader (only when the printer is used with MICR)

❏ The personal checks must be flat, without curls, folds, or wrinkles (especially at the edges).

Otherwise, the check may rub against the ribbon and become ink-stained.

❏ Do not insert checks that have clips or staples. These may cause paper jams, MICR reading

errors, and damage to the MICR head.

❏ Let go of the check immediately as soon as the printer starts feeding it. Otherwise, the paper

is not fed straight, causing paper jams and MICR reading errors.

1-14 General Information Rev. B

TM-H6000III Technical Reference Guide

1.4.4 Receipt Section

Printing method: Thermal line printing

Dot density: 180 dpi × 180 dpi [the number of dots per 25.4 mm {1"}]

Printing direction: Unidirectional with friction feed

Printing width: 72 mm {2.83"}, 512 dot positions

Paper width: 80 mm

Characters per line: 42 (font A, default) 56 (font B)

Character spacing: 0.28 mm {.01"} (2 dots) (font A, default)

0.28 mm {.01"} (2 dots) (font B)
Programmable by control command.

Print speed: Normal: 63 lps maximum (computed value for 1/8" feed)

200 mm/s {7.9"/s} maximum
(at 24 V, density level 2) (lps: lines per second)

Ladder barcode/2-dimensional code printing:

114 mm/s {4.49"/s} maximum

Two-color print mode:

56.4 mm/s {2.22"/s} maximum
(at 24V, density level 2)

Paper feed speed: Approximately 200 mm/s {7.9"/s} continuous feeding

Line spacing (default): 4.23 mm {1/6"}, programmable by control commands.

Number of characters: Alphanumeric characters: 95

International characters: 37
Extended graphics: 128

Multilingual character model supports printing with one of the
following character sets:
Simplified Chinese (GB2312): 7580
Traditional Chinese (Big 5): 13494

Character structure: Font A: 12

Font B: 9
Kanji: 24

Font A is the default

× 24 (including 2-dot spacing in horizontal)

× 17 (including 2-dot spacing in horizontal)

× 24

× 11 pages (including one space page)

Rev. B General Information 1-15

Character size, characters per line

Standard Double-height Double-width

W x H in mm
{inches} CPL

Font A
12 x 24

Font B
9 x 17

Kanji
12 x 24

* CPL = characters per line

* Space between characters is not included

* Characters can be scaled up to 64 times the standard size.

* When using Font B in a font mode such as emphasized mode, some words may be hard to read. Check the font

1.41 x 3.39
{.06 x .13"}

0.99 x 2.40
{.04 x .09"}

3.39 x 3.39
{.13 x .13"}

mode in advance when using Font B.

W x H in mm
{inches} CPL

42 1.41 x 6.77

{.06 x .27"}

56 0.99 x 4.80

{.04 x .19"}

21 3.39 x 6.77

{.13 x .27"}

W x H in mm
{inches} CPL

42 2.82 x 3.39

{.11 x .13"}

56 1.98 x 2.40

{.08 x .09"}

42 6.77 x 3.39

{.27 x .13"}

Double-width/
Double-height

W x H in mm
{inches} CPL

21 2.82 x 6.77

{.11 x .27"}

28 1.98 x 4.80

{.08 x .19"}

10 6.77 x 6.77

{.11 x .27"}

21

28

21

1.4.4.1 Autocutter

Partial cut: Cutting with one point left uncut

NOTE:

1. To prevent dot displacement, after cutting, feed paper approximately 1 mm (14/360 inches) or more before
printing.

2. If the printer is stopped, you must feed paper more than 40 mm {1.57"} before cutting.

1.4.4.2 Paper Roll Supply Device Section

Supply method: Drop-in paper roll
Near-end sensor: Micro switch

Paper roll spool diameter:
Inside: 12 mm {.47"}
Outside: 18 mm {.71"}

Near-end adjustment: Adjusting screw
Remaining amount: Fixed position

#1 approximately 23 mm {0.9"}
#2 approximately 27 mm {1.06"}
(The adjusting screw has two positions.)
See Chapter 5.

Paper roll end detection: Micro switch

NOTE: You can use the ESC/POS command to stop printing upon detection of a paper near-end.

1-16 General Information Rev. B

1.4.4.3 Paper Specifications

Paper type: Specified thermal paper

Form: Paper roll

TM-H6000III Technical Reference Guide

Paper width: 79.5

± 0.5 mm {3.13" ± 0.02"}

Paper roll size: Roll diameter: Maximum 83 mm {3.27"}

Take-up paper roll width: 80+0.5/-1.0 mm {3.15+0.02/-0.04"}

Specified paper: Specified thermal roll paper, NTP080-80

In Japan: Nakagawa Mfg. Co., Ltd.
In USA: Nakagawa Mfg. (USA) Inc.
In Europe: Nakagawa Mfg. (Europe) GmbH
In Southeast Asia: N.A.K. Mfg. (Malaysia) SDN BHD

[Original paper: TF50KS-E (paper thickness: 65µm) Nippon
Paper Industries Co.,Ltd.]

The following paper can be used instead of the specified paper
above:

Original paper: PD 160R (paper thickness: 75µm) (Oji Paper
Mfg. Co. Ltd.)
Original paper: AF50KS-E (paper thickness: 65µm) (Jujo
Thermal Oy (Finland))
Original paper: P350(F380) (paper thickness: 62µm) (Kanzaki
Specialty Papers, Inc. (U.S.A.))
Original paper: P310 (paper thickness: 58µm) (Kanzaki
Specialty Papers, Inc. (U.S.A.))
Original paper: P300 (paper thickness: 56µm) (Kanzaki
Specialty Papers, Inc. (U.S.A.))
Original paper: F5041 (paper thickness: 60µm) (Mitsubishi
HiTec Paper Flensburg GmbH (Germany))

Specified two-color thermal roll paper, ENTPB080080

In Japan: Nakagawa Mfg. Co., Ltd.
In USA: Nakagawa Mfg. (USA) Inc.
In Europe: Nakagawa Mfg. (Europe) GmbH
In Southeast Asia: N.A.K. Mfg. (Malaysia) SDN BHD

[Original paper: PD750R (paper thickness: 75µm) Oji Paper
Mfg. Co.,Ltd.] Paper roll which is made of the original paper
PD750R can be used.

NOTE: With some printing patterns, the previous print color may not be
cleared. The printer’s reliability when two-color thermal paper is used differs
from the reliability when monochrome paper is used.

Paper roll spool diameter: Inside: 12 mm {.47"} Outside: 18 mm {.71"}

Rev. B General Information 1-17

NOTE: Paper must not be pasted to the paper roll spool.

±

)

When paper other than that specified is used, the thermal print head may be worn out.Be sure to use the
specified paper.
Depending on each paper specification, it is recommended to set the DIP switch as shown in Table below:

Original paper type DIP SW2 Print

34

density level

P350 (F380) ON ON 1

PD160R, AF50KS-E,

OFF OFF 2 (default)

P310, P300

1.4.4.4 Printable Area

The printable area of a paper roll with a width of 79.5 ± 0.5 mm (3.13" ± 0.02") is 72.2 ± 0.2 mm

± 0.008") (512 dots), and the space on the right and left sides are approximately 3.7 ±

(2.84"
2mm (0.15" ± 0.079").

72.2

79.5 ±0.5

3.7

2

Printable area for paper roll

NOTE: The print position in the printable area of thermal elements for dots 257 to 512 is shifted approximately

0.07 mm {.003”} in the paper feed direction from the position for dots 1 to 256. Be sure not to print a ladder bar
code across both printable areas, as this can cause variations in printing that are difficult to read.

1 256

257 512

Approximately 0.07mm (0.0028"

Shifting of the print position

1-18 General Information Rev. B

1.4.4.5 Printing and Cutting Positions

A

A

A

TM-H6000III Technical Reference Guide

Manual cutter position

utocutter h ead position

Center of the pri nt dotlin e

pprox.13

Approx. 10

[Units: mm (All the n umer ical values are t ypic al.) ]

Approx. 24

pprox. 27

Paper feed direction

Printing and cutting positions

NOTE: Numeric values used here are typical values; the values may vary slightly as a result of paper slack or

variations in the paper. Take this into account when setting the cutting position of the autocutter.

1.5 Sensors

1.5.1 Paper Sensors

1.5.1.1 Receipt section

❏ Paper roll near-end sensor:

• The sensor is located on the roll paper supply device on the receipt section. It detects the
near-end of the paper roll by detecting the paper roll diameter. You can adjust the
sensor. See Chapter 5 for details on adjustment.

• When the printer detects a paper near-end, it either stops or continues printing,
depending on the Paper sensor command setting.

• When the sensor is selected to stop printing and the sensor detects a paper near-end, the
printer automatically goes offline after printing the current line. To restart printing, load
the paper and set the printer back online by closing the printer cover. The printer starts
initializing and continues printing data stored in the print buffer.

❏ Paper roll end sensor:

• The paper roll end sensor is located in the paper path on the receipt section. It detects the
presence of paper in the paper path of the printer mechanism.

• When there is no paper in the paper path, the PAPER OUT LED lights.

• When the sensor detects a paper end, printing stops even if it is in the middle of one
transaction; therefore, it is recommended to use the paper roll near-end sensor and use
the paper end sensor as a supplement.

Rev. B General Information 1-19

1.5.1.2 Slip/ Validation section

❏ TOF (Top of Form) sensor:

• The slip TOF sensor is located in the slip paper path and detects the presence of slip
paper in the paper path. The SLIP LED lights accordingly.

❏ BOF (Bottom of Form) sensor:

• The sensor is located in the slip entrance and detects whether the paper is inserted
correctly and whether it is removed or not. The printer does not proceed to the next
operation until the paper has been inserted correctly or removed. (The SLIP LED
continues blinking.)

• When the printer detects a paper end, it either stops or continues printing depending on
the Paper sensor command setting.

• When the sensor is selected to stop printing, the sensor detects a paper-end and the
printer prints data up to the end of the printable area, ejects the slip when all the next
print data is transmitted, and then waits for the slip to be removed. After the slip is
removed, the printer enters the paper insertion waiting state.

❏ Validation sensor:

• The validation sensor is located below the validation paper path and detects whether the
paper is inserted correctly or not. The printer does not proceed to the next operation
until the paper has been removed. (The SLIP LED continues flashing.)

❏ Slip/Validation eject sensor:

• The slip/validation eject sensor is located in the slip paper exit and detects whether the
paper is removed or not after printing. The printer does not proceed to the next
operation until the paper has been removed.

1.5.2 Printer Cover Sensors

1.5.2.1 Receipt section

❏ Paper roll cover open sensor:

• When a paper roll is selected as the print sheet, if the sensor detects a cover open during
printing, the printer goes offline, stops printing immediately, and the ERROR LED
blinks. Even if the cover is closed, the ERROR LED still blinks. You need to transmit the
error recovery command to recover.

If the printer continues printing, it starts printing from the beginning of the line where
the error occurred; therefore, double printing or printing position shift may occur. It is
recommended to clear the buffers and resend the print data.

• When a slip is selected as the print sheet, if the sensor detects a cover open during
printing, the printer finishes printing data for the line when the cover open is detected,
then stops the carriage movement and goes offline. The printer goes online when the
cover is closed and restarts printing.

1-20 General Information Rev. B

❏ Unit cover open sensor:

• When the sensor detects a unit cover open during printing, the printer goes offline
depending on the setting of bit 8 for the memory switch.

The default is that the printer finishes printing data for the line when the cover open is
detected and stops printing. The printer goes online when the cover is closed and
restarts printing.

If a recoverable error is selected by memory switch, the printer goes offline, stops
printing immediately and the ERROR LED blinks. Even if the cover is closed, the
ERROR LED still blinks. You need to transmit the error recovery command to recover. If
the printer continues printing, it starts printing from the beginning of the line where the
error occurred. In this case, double printing or printing position shift may occur. It is
recommended to clear the buffers and resend the print data.

1.5.2.2 Slip section

❏ Front cover open sensor:

• When the sensor detects a cover open during printing, the printer finishes printing data
for the line when the cover open is detected, then stops the carriage movement and goes
offline. The printer goes online when the cover is closed and restarts printing.

TM-H6000III Technical Reference Guide

1.6 Other Specifications

1.6.1 Internal Buffer

1. Receive buffer selectable as 45 or 4 KB using the DIP switch.

2. User-defined buffer (both for user-defined characters and user-defined bit images)
Receipt: 12KB; Slip: Approximately 3KB

3. Macro buffer 2KB

4. NV (non-volatile) bit image buffer 384KB

5. NV (non-volatile) user memory 1KB

Rev. B General Information 1-21

1.6.2 Electrical Characteristics

Supply voltage: +24 VDC

± 10% (optional power supply: EPSON PS-180)

Ripple voltage: 300 mVpp or less
(only when the printer is used with the MICR reader)

Current consumption (at
24V except for drawer
kickout driving):

Slip: Operating:
Mean: Approximately 1.7A
(Character font A α-N, all columns printing)
Peak: Approximately 5.5A

Receipt: Operating:
Mean: Approximately 1.8A
(Character font A α-N, all columns printing)
Peak: Approximately 7.7A

Standby:
Mean: Approximately 0.2A

Note:

The current consumption is as follows when a receipt is printed in low temperature. Take in consideration
if a power supply other than the Epson specified one is used or the print pattern is different.

Print pattern See figure ’A’ below See figure ’B’ below See figure ’C’ below

Print duty 18% (Alphanumeric

in full column)

Current value (A) at

°

5C

Peak Mean Peak Mean Peak Mean

7.7 1.8 8.5 3.5 9.5 5.0

50% 100%

❏ The values in the table above are measured in the following conditions, but are just for your

reference.

❏ The Epson original power supply PS-180 can print within the print duty above.

❏ Contact Epson if you need more detailed information.

Environmental temperature: 5°C {41°F}
Supply voltage: 24 V
Print pattern: See figures below
Measurement terminal: At the connector of the printer's power supply
Print density: Print density level 2

The print density levels 3 and 4 are higher by +15% and +30%
respectively than the value of the level 2 in the table above.

1-22 General Information Rev. B

TM-H6000III Technical Reference Guide

300mm

c

Figure ’A’ Figure ’B’ Figure ’C’



abcd



d

300mm

e



7890

42columns

(FontA)

Alphanumericrollingpatternwith
fullcolumnprinting

72mm 72mm

1dotforsquare

Rev. B General Information 1-23

1.6.3 Reliability

1.6.3.1 Slip/Validation printer section:

Life: Mechanism: 15,000,000 lines

The printer is each defined to have reached the end of its life
when it reaches the beginning of the Wearout Period.

MTBF: 180,000 hours

Failure is defined as a Random Failure occurring during the
Random Failure Period.

MCBF: 37,000,000 lines

This is an average failure interval based on failures relating to
Wearout and Random Failures up to the life of 15 million
lines.

Print head life: 200 million characters (when printed with Font B only)

Note

Printing pattern: Average 2 dots / wire per character
This printer has nine wire (dots) vertically and prints characters
moving horizontally. If one wire prints repeatedly, the problem may
occur. Consider this when you use the printer.

Example:
If the characters which consists of the horizontally adjacent dots
such as "H", "L", "-", or " A" are repeatedly printed, the number of
the printed lines should be ten or less. If more than ten such lines
need to be printed, the printer should pause for a time longer the
total printing time for each 10 lines.

MICR reader mechanism
(only when the printer is
used with the MICR reader):

240,000 passes (when used with US personal checks)

1.6.3.2 Endorsement print mechanism section:

Life: Mechanism: 1,350,000 lines

The printer is defined to have reached the end of its life when
it reaches the beginning of the Wearout Period.

MTBF: 180,000 hours

Failure is defined as a Random Failure occurring at the time
of the Random Failure Period.

MCBF: 3,300,000 lines

This is an average failure interval based on failures relating to
Wearout and Random Failures up to the life of 1.35 million
lines.

1-24 General Information Rev. B

TM-H6000III Technical Reference Guide

p

1.6.3.3 Receipt printer section:

Life: Mechanism: 15,000,000 lines (when using monochrome

thermal paper), 7,500,000 lines (when using two-color
thermal paper)
The printer is defined to have reached the end of its life when
it reaches the beginning of the Wearout Period.

MTBF: 360,000 hours

In the printer’s life of 15 million lines (in monochrome
printing) or 7.5 million lines (in two-color printing). Failure is
defined as a Random Failure occurring at the time of the
Random Failure Period.

MCBF: 72,000,000 lines

This is an average failure interval based on failures relating to
Wearout and Random Failures up to the life of 15 million
lines (in monochrome printing) or 7.5 million lines (in two­color printing).

Thermal head life: 100 million pulses, 100 km (when using monochrome thermal

paper), 50 km (when using two-color thermal paper)

Autocutter life: 1,500,000 cuts

1.6.4 Environmental Conditions

Temperature: Operating: 5 C° to 45 C° {41F° to 113F°}

Storage: –10C° to 50 C° {14F° to 122F°}
(except for paper and ribbon)

Humidity: Operating: 10 to 90% RH

Storage: 10 to 90% RH (except for paper and ribbon)

[% RH]

Ambient

erature

tem

34 ˚C, 90 %

34°C(93°F), 90%

40°C(104°F), 65%

40 ˚C, 65 %

[˚C]

Relative humidity

90

80

60

40

20

10

0

Operating environment
range

0 10 20 30 40 50

45 ˚C, 50 %

45°C(113°F), 50%

Rev. B General Information 1-25

Operating temperature and humidity range

Vibration resistance: When packed:

Frequency: 5 to 55 Hz
Acceleration: 2 G
Sweep: 10 minutes (half cycle)
Duration: 1 hour
Directions: x, y, and z

No external or internal damage should be found after the
vibration test, and the unit should operate normally.

Impact resistance: When packed:

Package: EPSON standard package
Height: 50 cm {19.69"}
Directions: 1 corner, 3 edges, and 6 surfaces

No external or internal damage should be found after the
drop test, and the unit should operate normally.

When unpacked:
Height: 5 cm {1.97"}
Directions: Lift one edge and release it (for all 4 edges).

Acoustic noise (operating): Receipt:

1.6.5 Installation

The printer must be installed horizontally.

1.6.6 Interfaces

❏ RS-232

❏ IEEE 1284 bidirectional parallel

❏ RS-485 (dealer option)

❏ USB (dealer option)

❏ 10BASE-T/100BASE-TX (dealer option)

When the printer is not printing, no external or internal
damage should be found after the drop test.

When using autocutter:
Approximately 52 dB (bystander position)

1-26 General Information Rev. B

TM-H6000III Technical Reference Guide

1.7 Notes for Barcode printing

This printer supports the bar code printing on roll paper and slips. Note the following when a
bar code is printed on the slip/validation.

❏ Ladder bar code is not supported.

❏ HRI character must be added.

❏ Use the ERC-32(B) black ink ribbon cassette that is sold separately.

Rev. B General Information 1-27

1.8 External Dimensions and Weight

Width:186 mm {7.32"}

Depth:298 mm {11.73"}(except for the protrusion)

Height:185 mm {7.28"}

Weight:Approximately 5.3 kg {11.7 lb}

(All the numeric values are typical.)

Color:EPSON standard color (ECW, EDG)

1-28 General Information Rev. B

TM-H6000III Technical Reference Guide

1.9 Maintenance Area

The illustrations below show the area around the printer required for maintenance.

NOTE:203 mm =8"

56 mm =2.2"
345 mm =13.6"
282 mm =11.1"

1.10 Comparison Table

Differences between the TM-H6000III and the previous model, the TM-H6000II, are shown in
the following table.

Specification related items TM-H6000II TM-H6000III

Thermal print speed(slip) Approximately 5.14lps Approximately 5.7lps

Thermal print speed(Receipt) max 170mm/s (at24V,

Print density level 2)

Ladder barcode print speed max 114mm/s max 118mm/s

Paper feed speed Approximately 170 mm/s {6.7"/s}

continuous feeding

Paper Roll Supply Device Section
Paper roll end detection

Printing and Cutting Positions Manual cutter position:

Detection method:
Reflective photo sensor

Approximately 27
Auto cutter position:
Approximately 10.5

max 200mm/s (at24V,
Print density level 2)

Approximately 200 mm/s {7.9"/s}
continuous feeding

Detection method:
Micro switch

Manual cutter position:
Approximately 24
Auto cutter position:
Approximately 10

Rev. B General Information 1-29

Specification related items TM-H6000II TM-H6000III

Dip Switch 2-3, 2-4 If the print density is set to level 3

or 4, printing speed is usually
reduced.

Weight Approximately 5.8 kg Approximately 5.3 kg

Option Roll paper spacer for 58mm or

60mm PG-58

If the print density is set to level 3
or 4, printing speed is as below.
max 180mm/s(at24V, 25°C
Print density level3)
max 170mm/s(at24V, 25°C
Print density level4)

Not available

1-30 General Information Rev. B

TM-H6000III Technical Reference Guide

Chapter 2

System Planning

This section provides you information for system planning.

2.1 Control Method

A TM printer can print and be controlled using any of the following four methods:

1. Windows printer driver (EPSON Advanced Printer Driver)

2. EPSON OPOS ADK

3. JavaPOS

4. ESC/POS commands

Depending on the driver or interface to be used, an IP setting tool for the Ethernet specification
and a logo registration utility for printing (TMFlash logo utility) are provided.

See “Downloading Drivers, Utilities, and Manuals” on page 2-9.

2.1.1 Windows Driver (EPSON Advanced Printer Driver)

The EPSON Advanced Printer Driver is a method for controlling the TM printer in the same
manner as the Windows standard printer driver.

2.1.1.1 General Features of the EPSON Advanced Printer Driver

The EPSON Advanced Printer Driver has the following features:

❏ Supplies the Windows printer driver for the TM printer, which enables printing through

general Windows applications.

❏ Enables executing unique functions of the POS printer, such as paper cutting and drawer

opening.

❏ Font type selection enables printing with the printer’s internal fonts.

❏ Enables obtaining the printer status by StatusAPI with a programming language such as

VisualBasic. This makes it possible to have bi-directional communication with the TM
printer under the Windows standard printer driver environment.

Note:

The statusAPI is the API for controlling the printer, which is supplied exclusively by EPSON. Using this
enables obtaining printer status and transmitting ESC/POS commands.

Rev. B System Planning 2-1

2.1.1.2 EPSON Advanced Printer Driver Components

Installer recognizes PC environment in which the installation will be done and installs DLL files
and software components necessary for operating automatically. Drivers, sample programs, or
manuals are provided in separate exe files. You can obtain them from our website. See
“Downloading Drivers, Utilities, and Manuals” on page 2-9.

❏ Drivers (printer driver and StatusAPI)

You can select a driver depending on the purpose of usage (installation can be done at the
same time). Each has functions such as two-color printing, smoothing, continuous printing,
and option selection for cutting method.

• Receipt: printing receipt

• Slip: printing slip

• Endorse: endorsement

• Reduce35: reducing whole print display to fit it into the width of receipt paper and
printing it

❏ Sample program

Sample program for using the StatusAPI with Visual Basic and Visual C++ can be installed.

❏ Sample program

Sample program for using the printer driver.

❏ Manuals in PDF format

• Advanced Printer Driver Installation Manual

• Advanced Printer Driver for TM Series Status API Reference Manual

• Advanced Printer Driver for TM Series Printer Driver User’s Manual

2.1.1.3 EPSON Advanced Printer Driver Supported Environment

❏ Supported interfaces

• Serial, Parallel, USB, Ethernet

❏ Supported Operating Systems: EPSON has confirmed performance with the following:

• Windows XP Professional SP2

• Windows XP Embedded SP2

2-2 System Planning Rev. B

Note:

Windows XP Embedded built the following components with help components.

<MUST files>
System Restore Core: For driver installation
Error Reporting: For driver installation
Communication Port: For using a printer driver
(If there is not a serial/parallel port on a PC, it is necessary to install it manually.)
Local Printing Support: For using a printer driver

<Necessary files for each case>
Network Setup Wizard: In case of using an Ethernet I/F (TCP/IP)
Supplemental Winhelp Files: In case of using the help file of this driver

• Windows 2000 Professional SP4

• Windows NT Ver 4.0 Workstation SP6a

❏ Supported Development Languages

• Visual Basic

TM-H6000III Technical Reference Guide

• Visual C++

❏ Supported devices

(For detailed information on which devices can be used, see the readme.txt for the driver.)

• EPSON receipt/slip printer

• EPSON customer display

• EPSON cash drawer (the driver is included in the APD)

Note:

In addition, the Ethernet specification printer needs the IP setting utility (EPSON TMNet Win Config
Utility) downloadable from the web site. See “Downloading Drivers, Utilities, and Manuals” on page 2-9.

2.1.1.4 Installation Overview

For detailed information for the printer driver, refer to the Advanced Printer Driver Installation
Manual and for the StatusAPI, refer to the Advanced Printer Driver for TM Series Status API
Reference Manual.

❏ Serial or Ethernet interface

When installing, you need to select the necessary printer driver from [Select Module] and a port
to be used from [Port Setting] for the printer driver.

After the installation, reboot the OS.

Rev. B System Planning 2-3

❏ USB interface

Note:

Do not turn on the printer power until the installation of all the drivers used at the same time is complete.

When a USB interface with Windows 2000 or Windows XP is used, you need to install the USB
device driver. When installing the APD, select a USB driver from [Select Module].

You need to select a port to be used from [Port Setting] for the printer driver.

After the installation, reboot the OS.

2.1.2 EPSON OPOS ADK

EPSON OPOS ADK supports the development environment necessary for OLE for Retail POS
(OPOS) application development by OPOS Control proposed by the OPOS committee and
supplies a printer driver (OCX) conforming to OPOS.

When developing an OPOS confirmed application, use the following control methods. EPSON
OPOS ADK has the following features.

❏ EPSON OPOS ADK supports not only the OPOS Control (CO + SO) proposed by the OPOS

committee but also totally supports the OPOS application development environment such
as utilities for installation and setup, the contents necessary for development, such as sample
programs and manuals, and also the function of Log when debugging, and silent
installation, which enables easy installation for a targeted PC.

❏ EPSON OPOS ADK supports DirectIO with parameters for unique functions exclusively for

TM printers by EPSON. Also the power notice function, offline buffer clear processing, and
device irregular processing that has been taken into account by developers are supported by
the driver; these can reduce the number of application steps.

Note:

For detailed information for the functions, see the UnifiedPOS specification available at the following web
site:

http://www.nrf-arts.org/UnifiedPOS/

2.1.2.1 General Features of EPSON OPOS ADK (OPOS Control)

OPOS Control included in EPSON OPOS ADK has the following features:

❏ Offers CO for each device class and SO for EPSON devices.

❏ Can use Direct IO with parameter

• Acquires maintenance counter

• Prints bit image for which NVRAM has already been registered

2-4 System Planning Rev. B

TM-H6000III Technical Reference Guide

❏ Power on notice function (recovering automatically to the status before the power is turned

off when turning on the power again)

❏ Offline buffer clear processing (deleting contents in print buffer at offline)

❏ Debugging function (trace function)

• Logs between an application and CO (for used API and its return value)

• Logs for device status (acquires causes for offline and errors in devices)

2.1.2.2 EPSON OPOS ADK Contents

Any installer later than EPSON OPOS ADK Ver2.10 supports the silent install function that can
install the OPOS environment without a user interface, which offers easier installation. With this
installer, OPOS Control for EPSON devices that are compatible with OPOS, manuals, utilities
and sample programs described below can be installed.

❏ OPOS Control for EPSON devices

The following can be installed: CO, SO, header file for C++, header file for VB, TLB file for
CO, or device information file.

❏ Manuals

• User’s Guide (Environment construction manual: installation/uninstallation/usage of
each utility)

• Application Development Guide (for OPOS compatible application developers: editions
for common description and for each device)

ADG for General : General information on the development.

ADG for Common Information : Common information to all the devices.

ADG for device class : General information on the device class.

ADG for model : Specific explanation on the device.

Sample program : Information on the Sample Programs.

❏ Utilities

• SetUpPOS Utility

Can select a device to be used, connection port and settings, such as paper width,
monochrome/two-color (only for two-color supported devices) and print waiting time.

• TM Flash logo utility

Can register a bit map file to the printer and customer display.

❏ Sample Program

Sample programs in VB and VC++ can be installed.

Rev. B System Planning 2-5

2.1.2.3 EPSON OPOS ADK Supported Environment

❏ Supported interfaces

• Serial, Parallel, USB, Ethernet

❏ Supported Operating Systems: Epson has confirmed performance with the following:

• Windows 2000 English Version SPX

• Windows XP English Version SP2

❏ Supported Development Languages

• Visual Basic

• VisualC++

❏ Supported devices

(For detailed information on which devices can be used, see the releasenote.txt for the driver.)

• EPSON receipt/slip printer

• EPSON customer display

• EPSON cash drawer (the driver is included in the OPOS)

2.1.2.4 Installation Overview

You can obtain any files necessary for installing the driver from our web site. See “Downloading
Drivers, Utilities, and Manuals” on page 2-9.

To install the driver, run SETUP. EXE on disk 1 and follow the window instructions. For detailed
information, see the Installer Manual on disk 1.

Here is the installation overview:

❏ Specifies the destination directory for installation

❏ Specifies the destination start menu folder for installation

❏ Specifies the initial settings for OPOS

❏ Specifies REG files

❏ Installation type

• Full installation (all)

• Custom installation

• Selection of device class units

2-6 System Planning Rev. B

TM-H6000III Technical Reference Guide

• Selection of CCO/CO

Note:

In addition, the Ethernet specification printer needs the IP setting utility (EPSON TMNet Win Config
Utility) downloadable from the web site. See “Downloading Drivers, Utilities, and Manuals” on page 2-9.

2.1.3 JavaPOS

Java is a platform-independent language widely used for POS and other applications. The
JavaPOS standard API simplifies operation of peripheral devices and supports quick system
startup. The EPSON JavaPOS ADK is a software driver that is compliant with the JavaPOS
standard specification, which provides support mainly in Linux® environments.

2.1.3.1 EPSON JavaPOS ADK Components

The package includes the following. You can obtain them from our website. See “Downloading
Drivers, Utilities, and Manuals” on page 2-9.

❏ Software: EPSON_JavaPOS**_Install.bin

❏ Documentation: EPSON_JavaPOS**_Docs.tar.gz

• Releasenote_en.html: Describes any restrictions on usage, supported devices, and other
important information. Please be sure to read this note.

• JposUsers_en.pdf: Users reference: Describes the operation environment, as well as the
installation and configuration of EPSON JavaPOS ADK.

• JposOperation_en.pdf: Operation manual: Describes how to use the sample programs
and the directIO method.

• JposCashDrawer_en.pdf: Reference manual for CashDrawer: Describes how to use, set
up, and any restrictions on using the device.

• JposCheckScanner_en.pdf: Reference manual for CheckScanner: Describes how to use,
set up, and any restrictions on using the device.

• JposLineDisplay_en.pdf: Reference manual for LineDisplay: Describes how to use, set
up, and any restrictions on using the device.

• JposMICR_en.pdf: Reference manual for MICR: Describes how to use, set up, and any
restrictions on using the device.

• JposPOSPrinter_en.pdf: Reference manual for POSPrinter: Describes how to use, set up,
and any restrictions on using the device.

• TMStorageAPI_en.pdf: Reference manual for TM Storage Reading Class: Describes the
check scanner TM storage reading class that reads and deletes the data saved on
NVRAM and sample applications.

Rev. B System Planning 2-7

2.1.3.2 EPSON JavaPOS ADK Supported Environment

❏ Supported Operating Systems: Epson has confirmed performance with the following:

• Red Hat Linux 9

• Windows 2000 Professional SP4

• Windows XP Professional SP1

❏ Supported interfaces

• Serial, USB, Ethernet

❏ Supported devices

(For detailed information on which devices can be used, see the releasenote_en.html for the
driver.)

• EPSON receipt/slip printer

• EPSON customer display

•EPSON cash drawer

Note:

In addition, the Ethernet specification printer needs the IP setting utility (EPSON TMNet Win Config
Utility) downloadable from the web site. See “Downloading Drivers, Utilities, and Manuals” on page 2-9.

2.1.3.3 Installation Overview

The following shows a general procedure to use when installing EPSON JavaPOS ADK for the
Linux environment. For details, see the EPSON JavaPOS ADK Users Reference.

1. Install Java2 SDK

2. Install Java Communications API and RxTx(Communications Port API)

3. Install EPSON JavaPOS ADK and EJEE utility

2.1.4 ESC/POS Command

Print/control by ESC/POS commands is direct control for TM printers using the ESC/POS
commands proposed by EPSON. Sending ESC/POS commands to the printer from an
application enables direct control of the printer. For the detailed information regarding the
ESC/POS commands, please contact EPSON or your dealer.

2-8 System Planning Rev. B

TM-H6000III Technical Reference Guide

2.1.5 Downloading Drivers, Utilities, and Manuals

Drivers, utilities, and manuals can be downloaded from one of the following URLs:

For customers from North America, go to the following web site: http://www.epsonexpert.com/
and follow the onscreen instructions.

For customers in other countries, go to the following web site: http://www.epson-pos.com/
Select the product name from the "Select any product" pulldown menu.

2.2 Connection Form and Cables

2.2.1 USB

The TM printer can be connected to the host PC via a USB connector, and other TM printers can
be connected to the first printer via USB. (See “Changing the DIP Switch Settings” in Chapter 3
for DIP switch settings.)

Modular

Self-powered USB HUB

Cash drawer

Rev. B System Planning 2-9

Note:

UB-U01III has bus-powered USB HUB. Therefore This USB model printer can’t be connected directly to
other bus powered HUBs (including other USB model TM printers) or bus-powered functions with
current consumption over 100mA. If you would like to connect other USB model TM printers with
UB-U01III, use a self powered USB HUB as shown in the above figure.

The host PC needs to have an installed “USB device driver” for using USB model TM printer. See
“Downloading Drivers, Utilities, and Manuals” on page 2-9. See the readme_e.txt of the driver for the
procedure for installing.

EPSON does not supply the port driver or similar program necessary to control the USB interface printer
with the ESC/POS commands. Control it with the driver (APD, OPOS or JavaPOS).

If you connect a customer display (DM-D), set DIP switch settings as follows. For details, see the User’s
Manual packed with your customer display.

Item Selection

Transmission setting Transmission speed 19200 bps

Parity None

Data word length 8 bits

Before turning on the printer, be sure to turn on the customer display (DM-D). If you reverse the order,
the customer display will not be recognized correctly.

To satisfy the EMI standard, be sure to mount the ferrite core on the display module cable
ferrite core, put the display module cable into the ferrite core.

See also “FAQ” on page C-1 for more details.

. To mount the

2-10 System Planning Rev. B

TM-H6000III Technical Reference Guide

2.3 Serial Connection

When the TM printer is connected to the host PC with a serial interface, the following connection
forms are possible:

•Stand alone

• Y-connection

• Pass-through connection

Connections for usable serial cross cables are as follows:

The type of cable that should be used depends on the operation and the handshake method for
the TM printer. You can operate the TM printer by Windows driver, OPOS, JavaPOS, or ESC/
POS commands. XON/XOFF, DTR/DSR, or RTS/CTS are available as handshake controls. See
tables in following sections for the type of cable for each connection.

Rev. B System Planning 2-11

2.3.1 Stand alone

Both TM printer and customer display (DM-D) are connected to the host PC via serial port.

2

1

Application
TM side control
control setting

XON/XOFF 1 Type A or B — —

2 DM-D500: A,B

DTR/DSR 1 — Type A or B Type B

2— Type A or B Type B

XON/XOFF
(except OPOS)

Other DM-D: not available

DTR/DSR
(DOS, OPOS, Visual C)

——

RTS/CTS
(DOS, Windows driver, Visual C,
Visual Basic, MSComm)

2.3.2 Y-connection

TM printer is connected to the host PC via serial port and the customer display (DM-D) is
connected to TM printer via modular connector.

Application

TM side control
control setting

XON/XOFF Not available — —

DTR/DSR — Type B (*) Type B

XON/XOFF
(except OPOS)

DTR/DSR
(DOS, OPOS, Visual C)

RTS/CTS
(DOS, Windows driver, Visual C,
Visual Basic, MSComm)

(*) When RTS/CTS control is used between the TM and DM.

Note:

You need to use the UB-S09 interface when you use a modular connector.

On a DM-D (DM-D500 etc...) device that has a DIP switch to select the Y-type connection, confirm that
the DIP switch has been set to “Y-type connection: Enable.” For details of the DIP switch, see the User’s
Manual packed with your customer display.

2-12 System Planning Rev. B

TM-H6000III Technical Reference Guide

2.3.3 Pass-Through Connections

The TM printer is connected to the customer display (DM-D) via a serial port, and the DM-D is
connected to the host PC via a serial port.

Note:

On a DM-D (DM-D500 etc...) device that has a DIP switch to select the Y-type connection, confirm that
the DIP switch has been set to “Y-type connection: Disable.” For details of the DIP switch, see the User’s
Manual packed with your customer display.

Application
TM side control
control setting

XON/XOFF Not available — —

DTR/DSR 1 — Type A or B Type B

2 — Type A or B Type A or B

XON/XOFF
(except OPOS)

DTR/DSR
(DOS, OPOS, Visual C)

RTS/CTS
(DOS, Windows driver, Visual C,
Visual Basic, MSComm)

2.4 Parallel Connection

The TM printer is connected to the host PC via a parallel interface board (UB-P02II). The
customer display (DM-D) is connected to the host PC via a serial port.

Rev. B System Planning 2-13

2.5 Ethernet

TM printers are connected to a network via a hub using an Ethernet cable.

Note:

If the TM printer is connected to the host PC via an Ethernet interface, a DM-D cannot be connected to
the TM printer.

We provide the IP address setup utility“EPSON TMNet WinConfig,” for setting the IP address of the
Ethernet model TM printer on the host PC. It is downloadable from the web site. See “Downloading
Drivers, Utilities, and Manuals” on page 2-9.

The Ethernet interface TM printer does not accept a customer display (DM-D). Connect the customer
display to a POS terminal or appropriate equipment other than the printer.

When controlling the printer with OPOS, it is necessary to use exclusive control. Therefore, when using 1
printer with several PCs, it is necessary to consider that application programming by a PC that already
has the exclusive right must release it; then another PC must claim it.

2-14 System Planning Rev. B

TM-H6000III Technical Reference Guide

Names of parts

The names of the various parts of the Ethernet interface are shown below.

10BASE-T/100BASE-TX Ethernet
interface connector

LED (Green)

LED (Yellow)

Push button
To print the parameters for the interface,
press the button and hold it for more than 3
seconds.

Connection procedure

CAUTION:

Connecting devices directly to LAN cables that are installed outdoors will expose them
to damage from power surges caused by lightning and other inductive sources. It is best
to make sure that devices without proper surge protection are cushioned by being
connected through devices that do have surge protection. Otherwise, it is better not to
connect them to outdoor lines.

Never attempt to connect the customer display cable, drawer kick out cable or the
standard telephone line cable to the 10 Base-T Ethernet connector.

1. Confirm that the power supplies for both the printer and the host computer have been
turned off.

2. Connect the 10 Base-T cable to the 10 Base-T Ethernet connector by pressing firmly until the
connectors click.

Note:

For the various methods of setting the Ethernet interface, refer to the Technical Reference Guide for the
interface. It is downloadable from the web site. See “Downloading Drivers, Utilities, and Manuals” on
page 2-9.

Rev. B System Planning 2-15

2-16 System Planning Rev. B

Chapter 3

Setup

3.1 Part Name and Basic Operation

3.1.1 Part Names

TM-H6000III Technical Reference Guide

control panel

Slip entrance

3.1.2 Connectors

Validation entrance

(validation model only)

roll paper cover

unit cover

front cover

power switch

WARNING:

Do not connect a telephone line to the drawer kick-out connector or the display module connector;
otherwise the printer and the telephone line may be damaged.

Rev. B Setup 3-1

You can connect up to four cables to the printer. They all connect to the connector panel (on the
bottom rear of the printer), which is shown below.

interface
connector

display module
connector

drawer kick-out
connector

power supply
connector

Note:

This illustration shows the serial interface model. The parallel interface connector looks slightly different.

3.1.2.1 Important Installation Notes

❏ For a serial interface, use a null modem cable.

❏ For a parallel interface, use an IEEE 1284 cable.

❏ For a USB interface, install the driver before connecting the printer.

3.1.3 The Control Panel

3.1.3.1 LED

POWER

This light is on when the power is turned on.

ERROR

When this light is on but not blinking, it means that the printer is offline. Check to see if a cover
is open. When this light is blinking, there is an error. See “LED Blinking Pattern” in Chapter 4

3-2 Setup Rev. B

TM-H6000III Technical Reference Guide

PAPER OUT

This light comes on when the printer is out, or nearly out, of roll paper. The printer has a paper
end detector, and it also has a near-end detector (which can be adjusted) to warn you that the
printer is nearly out of paper. See “Adjusting the Roll Paper Near End Detector” (page 3-16) for
information on adjusting the detector.

This light blinks during the self-test printing standby state or macro execution standby state
(when the macro execution command is used).

SLIP

❏ This light blinks when the printer is ready to receive slip paper. It stays on during printing

on slip paper and blinks again when slip paper should be removed. When the slip paper is
removed in the slip removal waiting state, the printer enters the paper roll mode two
seconds later. The SLIP LED light is on during this time. The blinking patterns for the slip
inserting and removal waiting states are different as follows:

State

Slip insertion waiting

Slip removal waiting

Check insertion waiting
(only for MICR-equipped model)

SLIP LED Blinking Pattern

320 ms

2080 ms

1760 ms

3.1.3.2 Control Panel Buttons

The control panel has two paper buttons that you may have to use, although most paper
handling functions will be handled by your software.

FEED

Use this button to feed roll paper or to start a roll paper self test. (See the instructions later in this
chapter.)

RELEASE

Use this button to release slip paper or to start a slip paper self test. (See the instructions later in
this chapter.)

Panel Button Operations

ESC/POS command can be set to enable or disable the panel buttons, but in some situations the
setting of ESC/POS command is ignored, as you can see in the table below:

Rev. B Setup 3-3

If receipt is
selected

If slip is
selected

Normal Mode

All covers are
closed

FEED Follow ESC/POS

command

RELEASE Follow ESC/POS

command

FEED Follow ESC/POS

command

RELEASE Follow ESC/POS

command

Paper roll cover
is opened

Disabled Disabled Follow ESC/POS

Enabled

Follow ESC/POS
command

Enabled

Unit cover is
opened

Enabled Enabled

Front cover is
opened

command

Slip ejection waiting status

All covers are
closed

command

command

If receipt is
selected

If slip is
selected

Slip insertion
waiting status

FEED— ————

RELEASE—————

FEED Disabled Follow ESC/POS

RELEASE Disabled Follow ESC/POS

Note:

The default setting of the ESC/POS command is “Enable.”

3.1.4 Validation paper handling

1. Transmit the command from host PC to make the printer ready for a validation paper to
be inserted.

2. Insert a validation paper into the validation entrance from the upper side.

Paper roll cover
is opened

Follow ESC/POS
command

Enabled

Unit cover is
opened

Enabled Enabled

insert the paper against the corner

Front cover is
opened

incorrect insertion correct insertion

3-4 Setup Rev. B

TM-H6000III Technical Reference Guide

Note:

Use only validation paper (flat paper, without wrinkles, creases, or folds) that matches the
specifications.The validation function is a factory option.

3.2 Setup Flow

You have to set up your printer to use it. And you can adjust some feature by customizing them.
This section describes the setup.

The set up flow of preparing to use printer is below..

Printer setup (See “Printer setup,” page 3-6)

Printer customizing (See “Customizing,” page 3-15)

Driver setup
❏ OPOS
❏ APD
❏ JavaPOS
(See “Install a Printer Driver in the Host PC
/ POS Terminal,” page 3-22)

Complete set up

Note:

When you use OPOS (OCX driver from EPSON), Advanced Printer Driver, or JavaPOS, you need to
install the driver. When you use ESC/POS commands, you don’t have to install drivers. For information
on these drivers, see “Control Method” (page 2-1) and “Install a Printer Driver in the Host PC / POS
Terminal” (page 3-22).

Rev. B Setup 3-5

3.3 Printer setup

This section describes the setup. The flow of preparing to use printer is below

Start set up

1. Connect power supply (PS-180)

2. Install ribbon cassette(s)

2. Installing the Optional Endorsement Ribbon Cassette
(Endorsement function is a factory option)

3. Install roll paper

4. Connect the printer to host PC / POS terminal

Complete set up

Note:

If your printer is equipped with the optional endorsement function, you also need to install the
endorsement ribbon cassette, which is smaller than the standard ribbon cassette. If your printer isn’t
equipped with the optional endorsement function, you don’t need to install it.

When you use this printer with a serial interface, you have to adjust the communication settings.
See “Customizing” (page 3-15) for how to set them.

3.3.1 Connecting the Power Supply Unit (PS-180)

Use the optional EPSON PS-180 power supply or equivalent for your printer.

WARNING:

Make sure you use the EPSON PS-180 power supply or equivalent. Using an incorrect
power supply may cause fire or electrical shock.

3-6 Setup Rev. B

TM-H6000III Technical Reference Guide

CAUTION:

When connecting or disconnecting the power supply from the printer, make sure the
power supply is not plugged into an electrical outlet. Otherwise you may damage the
power supply or the printer.

If the power supply’s rated voltage and your outlet’s voltage do not match, contact
your dealer for assistance. Do not plug in the power cord. Otherwise you may damage
the power supply or the printer.

1. Make sure the printer’s power switch is turned off, and the power supply’s power cord is
unplugged from the electrical outlet.

2. Check the label on the power supply to make sure the voltage required by the power supply
matches that of your electrical outlet.

3. Plug the power supply cord into the connector shown below.

Power supply connector

Note:

To remove the DC cable connector, make sure the power supply’s power cord is unplugged; then grasp the
connector at the arrow and pull it straight out.

3.3.2 Installing or Replacing the Ribbon Cassette

EPSON recommends the use of genuine EPSON ribbon cassettes. Ribbon cassettes not
manufactured by EPSON may cause damage to your printer that is not covered by EPSON’s
warranties.

To install the ribbon cassette for the first time or to replace a used ribbon, follow the steps below:

Note:

Be sure to turn on the power before installing a ribbon cassette. When the printer is turned off, the ribbon
cassette cannot be installed or removed.

Rev. B Setup 3-7

1. Unpack the ribbon cassette and turn the knob in the direction shown to take up any slack.

Knob

2. Open the front cover of the printer, using the tabs on each side of the cover.

3. Remove the old ribbon, if there is one.

4. Insert the new ribbon cassette as shown.

Tab

3-8 Setup Rev. B

TM-H6000III Technical Reference Guide

5. Turn the knob two or three times to make sure the ribbon is seated correctly. You can also
look at the side of the slip unit to see if the ribbon is in the correct place. See below.

Edge of
ribbon
cassette

6. Close the front cover of the printer.

3.3.3 Installing or Replacing the Optional Endorsement Ribbon Cassette

If your printer is equipped with the optional endorsement function, you also need to install the
endorsement ribbon cassette, which is smaller than the standard ribbon cassette.

EPSON recommends the use of genuine EPSON ribbon cassettes. Ribbon cassettes not
manufactured by EPSON may cause damage to your printer that is not covered by EPSON’s
warranties.

Note:

Be sure to turn on the power before installing a ribbon cassette.

1. Unpack the ribbon cassette and turn the knob in the direction shown to take up any slack.

Rev. B Setup 3-9

2. Open the unit cover, as shown below. Inside the printer, push the levers backward to open
the unit.

Note:

Do not open the unit during printing.

3. Insert the ribbon cartridge into the printer. You can see a properly installed ribbon in the
illustration below.

4. Turn the knob two or three times to make sure that the ribbon is seated correctly.

5. Close the cover of the printer.

3-10 Setup Rev. B

TM-H6000III Technical Reference Guide

3.3.4 Installing or Replacing the Paper Roll

Note:

Do not use paper rolls that have the paper glued or taped to the core because they might cause a paper jam.

To prevent paper jams, make sure that nothing obstructs paper coming out of the paper exit, and do not
pull the paper out of the printer.

1. To prevent data loss make sure that the printer is not receiving data.

2. Open the paper roll cover by lifting up the two tabs on the paper roll cover and then pushing
the cover back.

3. Remove the used paper roll core if there is one.

4. Insert the paper roll as shown.

5. Be sure to note the correct direction that the paper should come off the roll.

Rev. B Setup 3-11

6. Pull out a small amount of paper, as shown. Then close the cover and tear off the extra paper
by pulling it toward the front of the printer.

3.3.5 Connecting the Printer to the Host PC / POS Terminal

All cables are connected to the connector panel located on the lower rear side of the printer.

Drawer kick connector

Interface connector

Customer Display
(DM-D) connector

Power supply connector

Connector panel

Note:

The figure above shows the connector panel for the RS-232/RS-485 interface model printer. The shape of
the interface connector varies according to the type of interface used.

Be sure to turn off the power supply for both the printer and the host computer unit before connecting the
various cables.

3-12 Setup Rev. B

TM-H6000III Technical Reference Guide

3.3.5.1 Serial interface model

Before connecting any of the cables, make sure that both the printer and the host PC are turned
off.

You need an appropriate serial, parallel, USB, or Ethernet interface cable to connect your
computer to the printer. For the serial model, it is important that you use a null modem cable,
not any other serial cable, and for the parallel model use an IEEE 1284 cable.

1. Plug the cable connector securely into the printer’s interface connector.

2. If the cable connector has screws on it, tighten the screws on both sides of the connector.

3. If your interface connector has a grounding wire, attach it to the printer using the screw
labeled FG, which is next to the interface connector.

4. Attach the other end of the cable to the host PC.

Note:

When using serial interface, you need to adjust serial communication using the DIP switches. See
“Adjusting the DIP Switches” (page 3-16) for details.

3.3.5.2 Parallel Interface Models

1. Press the connector on the end of the interface cable firmly into the interface connector on
the connector panel.

2. Press down the clips on either side of the connector to lock it in place.

3. For interface cables equipped with a ground line, attach the ground line to the screw hole
marked "FG" on the printer.

4. Connect the other end of the interface cable to the host computer.

3.3.5.3 USB Interface Models

1. Attach the locking wire saddle at the location shown in the figure below.

2. Hook the USB cable through the locking wire saddle, as shown in the figure below.

Rev. B Setup 3-13

Note:

Hooking the USB cable through the locking wire saddle, as shown in the figure below, will prevent the
cable from coming unplugged.

USB upstream connector

UB-BOARD

Locking wire saddle

USB downstream connector

(Only for the USB HUB: UB-U01III)

DM connector

USB cable

Attaching locking wire saddle

3. Connect the USB cable from the host computer to the USB upstream connector.

4. For models that have the UB-U01III installed, a maximum of two USB devices can be
connected to the USB downstream connector.

Note:

The UB-U01III serves as a bus power-supply hub. Therefore, it is important to note that bus power
supply hubs (including the UB-U01III) and bus power supply functions with power dissipation of
100 mA or more cannot be connected directly to the printer. (A UB-U02III can be directly connected
to a UB-U01III hub.)

5. Install the UB-U01III/U02III device driver on the host computer.

Note:

The USB driver is downloadable from the web site. “Downloading Drivers, Utilities, and Manuals”
on page 2-9

3-14 Setup Rev. B

TM-H6000III Technical Reference Guide

3.3.5.4 Connecting a Drawer

CAUTION:

Be sure to connect a drawer that meets printer specifications. Connecting a drawer of
the wrong specifications may result in damage to both the drawer and the printer.

Never connect a telephone line to the drawer kick out connector (labeled “DK”).
Doing so may result in damage to both the telephone line and the printer.

Never connect the drawer cable to the customer display connector (labeled “DM-D”).
Doing so may result in damage to both the drawer cable and the printer.

1. Connect the drawer cable to the drawer kick out connector (labeled “DK”) on the connector
panel.

Drawer kick connector

Interface connector

2. The connecting is finished.

Customer Display
(DM-D) connector

Connecting drawer

Power supply connector

3.4 Customizing

This printer is able to be customized for the items below:

❏ Roll paper near end detector

❏ DIP switch (communication condition, print density, etc...)

❏ Memory switch (some notices enable/disable, roll paper type, error signal output, paper jam

detection for slip, and unit cover open while printing)

The current settings can be confirmed by a self-test.

3.4.1 How to Confirm Current Settings

You can use a self-test to confirm the current settings. “Self Tests” on page 3-28

Rev. B Setup 3-15

3.4.2 Adjusting the Roll Paper Near End Detector

The paper near end detector detects when paper is almost gone by measuring the diameter of
the paper roll. The detector has two settings.

Note:

Because of variations in paper roll cores, it is not possible for the detector to measure exactly the length of
paper left on the roll when the detector is triggered.

If you want more paper left when the detector is triggered, change the setting, as described
below.

1. Open the printer cover, and remove the paper roll.

2. Loosen the adjusting screw with a coin, and carefully move the detecting lever up.

Adjusting
screw

Detecting
lever

3. Tighten the adjusting screw, and check to be sure that the detecting lever moves freely.

4. Replace the paper roll.

3.4.3 Adjusting the DIP Switches

The printer has two sets of DIP switches. The function of the DIP switches is different for each
interface model.

3.4.3.1 Changing the DIP Switch Settings

If you need to change settings, follow the steps below to make your changes:

CAUTION:

Turn off the power while removing the DIP switch cover to prevent an electric short,
which can damage the printer.

Use a crosshead screwdriver to remove the screw holding the DIP switch cover.

1. Make sure the printer is turned off.

3-16 Setup Rev. B

TM-H6000III Technical Reference Guide

2. Remove the screw from the DIP switch cover. Then take off the DIP switch cover.

DIP switch
cover

3. Set switches using a pointed tool, such as tweezers or a small screwdriver.

switches

4. Replace the DIP switch cover. Then secure it with the screw.

The new settings take effect when you turn on the printer.

Note:

The functions of the switches of are shown in the following sections.

Rev. B Setup 3-17

3.4.3.2 Serial interface model

DIP Switch 1

SW Function ON OFF

1-1 Data receive error Ignored Prints “?”

1-2 Receive buffer capacity 45 bytes 4 KB

1-3 Handshaking XON/XOFF DTR/DSR

1-4 Data word length 7 bits 8 bits

1-5 Parity check Enabled Disabled

1-6 Parity selection Even Odd

1-7 Transmission speed (See the table below.)

1-8

Transmission speed

Transmission Speed in BPS (bits per second) 1-7 1-8

4800 ON ON

9600 OFF ON

19200 ON OFF

38400 OFF OFF

DIP Switch 2

SW Function ON OFF

2-1 Handshaking (BUSY condition) Receive buffer full Offline or receive

2-2 Customer display connection Connected Not connected

2-3 Print density (See the table below.)

2-4

2-5 Internal use Fixed to OFF

2-6 Internal use Fixed to OFF

2-7 I/F pin 6 reset signal Enabled Disabled

2-8 I/F pin 25 reset signal Enabled Disabled

buffer full

Print density

Print Density SW 2-3 SW 2-4

1 (Light) ON ON

2↑ OFF OFF

3↓ ON OFF

4 (Dark) OFF ON

3-18 Setup Rev. B

NOTE:

Changes in DIP switch settings (excluding switches 2-7 and 2-8, interface reset signals) are recognized only when
the printer power is turned on or when the printer is reset. If the DIP switch setting is changed after the printer
power is turned on, the change does not take effect until the printer is turned on again or is reset.

If you turn on DIP switch 2-7 or 2-8 while the printer power is turned on, the printer may be reset, depending on
the signal state. DIP switches should not be changed while the printer power is on.

If the print density is set to level 3 or 4, printing speed is usually reduced.

For a tip about print density, see “When Using Original Paper” (page 3-21).

3.4.3.3 Parallel / Ethernet interface model

DIP Switch 1

SW Function ON OFF

1-1 Auto line feed Always enabled Always disabled

1-2 Receive buffer capacity 45 bytes 4KB

1-3~

Reserved Fixed to OFF

1-8

DIP Switch 2

SW Function ON OFF

2-1 Handshaking

(BUSY condition)

2-2 Internal use (Do not

change setting.)

2-3 Print density (See the table below.)

2-4

2-5~

Internal use (Do not

2-6

change setting.)

2-7 Reserved (for serial

interface)

2-8 I/F pin 31 reset signal

(Do not change setting.)

Receive buffer full Offline or receive

Fixed to OFF

Fixed to OFF

Fixed to OFF

Fixed to ON

TM-H6000III Technical Reference Guide

buffer full

Print density

Print Density SW 2-3 SW 2-4

1 (Light) ON ON

2↑ OFF OFF

3↓ ON OFF

4 (Dark) OFF ON

Rev. B Setup 3-19

NOTE:

When pin 6 of the interface connector is used for the reset signal, the printer is reset at MARK on the RS-232 level.

Changes in DIP switch settings (excluding switch 2-8, interface reset signal) are recognized only when the printer
power is turned on or when the printer is reset by using the interface. If the DIP switch setting is changed after the
printer power is turned on, the change does not take effect until the printer is turned on again or is reset.

If you turn on DIP switch 2-8 while the printer is turned on, the printer may be reset, depending on the signal state.
DIP switches should not be changed while the printer power is on.

If the print density is set to level 3 or 4, printing speed is usually reduced.

For a tip about print density, see “When Using Original Paper” (page 3-21).

3.4.3.4 USB interface model

DIP Switch 1

SW Function ON OFF

1-1 Auto line feed Always enabled Always disabled

1-2 Receive buffer capacity 45 bytes 4KB

1-3~

Reserved Fixed to OFF

1-8

DIP Switch 2

SW Function ON OFF

2-1 Handshaking

(BUSY condition)

2-2 Customer display

connection

2-3 Print density (See the table below.)

2-4

2-5~

Internal use (Do not

2-6

change setting.)

2-7 Reserved (for serial

interface)

2-8 Reserved Differs depending on printer specifications.

Receive buffer full Offline or receive

buffer full

Connected Not connected

Fixed to OFF

Fixed to OFF

Print density

Print Density SW 2-3 SW 2-4

1 (Light) ON ON

2↑ OFF OFF

3↓ ON OFF

4 (Dark) OFF ON

3-20 Setup Rev. B

TM-H6000III Technical Reference Guide

NOTE:

If the print density is set to level 3 or 4, printing speed is usually reduced.

For a tip about print density, see “When Using Original Paper” (page 3-21).

3.4.3.5 When Using Original Paper

When you use original paper such as P350 (F380), we recommend setting the DIP switches as
shown in the table below. The setting differs depending on each paper specification. See the
Other Qualified Suppliers for Thermal Paper section later in this chapter.

DIP SW2

Original paper type

P350 (F380) ON ON 1

PD160R, AF50KS-E, P310, P300 OFF OFF 2 (default)

Print density
level34

Note:

See the thermal paper section in Chapter 4 for information about thermal paper.

3.4.4 Memory Switches

This printer has “Memory switches“ which are software switches. A memory switch setting
utility can change the memory switch 1 or 8 to ON or OFF as shown in the table below (default:
all OFF):

• Switch 1

Bit ON OFF

1 Transmits the power ON notice Does not transmit the power ON notice

2 ~8 Reserved (Do not change the setting)

• Switch 8

Bit ON OFF

1-3 Reserved (Do not change the setting)

4 Uses two-color roll paper Uses monochrome roll paper

5 Reserved (Do not change the setting)

6 Error signal output: Disabled Error signal output: Enabled

7 Slip paper jam detection: Disabled Slip paper jam detection: Enabled

8 Becomes recoverable error if the unit cover and

front cover is open during printing

Goes offline if the unit cover and
front cover is open during printing

Rev. B Setup 3-21

Note:

Settings of the memory switch are stored in the NV memory; therefore, even if the printer is turned off, the
settings are maintained. Excessive use of this function may destroy the NV memory. As a guideline, do
not use this function more than 10 times a day.

You can obtain the Memory switch utility from our web site. “Downloading Drivers, Utilities, and
Manuals” on page 2-9

When you use OPOS or APD, generally you don’t need to adjust memory switch because OPOS or APD
are able to set these items automatically.

3.4.5 How to Use Two-Color Printing

This printer is able to print in two colors by using two-color thermal paper. The adjustment
method is described below.

1. Adjust Memory switch 8-4 to ON “
When you use OPOS, adjust the “paper” item in the setupPOS utility.

2. Install two-color thermal paper in the printer.

3. Print two color data. (Ex: two-color graphic data)

Note:

When you use APD, you may use the memory switch utility to set the memory switch. You can obtain the
Memory switch utility from our web site. “Downloading Drivers, Utilities, and Manuals” on page 2-9

Uses two-color roll paper.“ (“Memory Switches” on page 3-21)

3.5 Install a Printer Driver in the Host PC / POS Terminal

EPSON provides printer drivers for the TM-H6000III. The drivers are OPOS, Advanced Printer
Driver (APD), and JavaPOS. The OPOS and APD are for the Windows environment and the
JavaPOS is for the Windows environment and the Linux environment.

3.5.1 OPOS

3.5.1.1 Installing and Setting Up

When you install and set up, please refer to the Installer Manual in the disk 1 folder. The file is
automatically created by the installation of the OPOS ADK.

3-22 Setup Rev. B

TM-H6000III Technical Reference Guide

Outline of the installation and setup procedure is as follows.

❏ Select the device and I/F setting

❏ Device specified setting

• Paper type & size setting

• Bitmap setting

• Color print setting

Rev. B Setup 3-23

1. Installation.

Execute the Setup.exe in DISK1 and continue the installation by using the wizards.

2. Setup the device and environment.

1. Set the device setting by using SetupPOS utility.

• Select the device and I/F setting.

• Device specified setting. (set the specified setting of the device)

3-24 Setup Rev. B

TM-H6000III Technical Reference Guide

2. Execute the CheckHealth Device communication test.

• If you get "SUCCESS,” the setting of the device is right.

• If you get any other ResultCode (error), please re-check the device connection setting
by following the Application Development Guide.

After performing the above procedure, please use an OPOS compliant program in your system.

Note:

OPOS ADK provides a sample program for each device class. The sample programs are intended as
programs to serve as references for application developers. The ways to use the principal methods and
properties for each device are introduced in the form of Visual Basic and Visual C++ programs.

3.5.2 Advanced Printer Driver (APD)

3.5.2.1 Installing and Setting Up

When you install and set up the APD, please refer to the “EPSON Advanced Printer Driver
Installation Manual.“ The Manual is a PDF file, which is provided with other manuals for the
APD.

Outline of installation and setup procedure is as follows.

1. Install EPSON Advanced Printer Driver

Select the modules needed to install:

TM-H6000III, Status API, USB device driver, Parallel
driver, Serial driver, and TCP/IP driver.

2. Set up the printer port

3. Test print

Rev. B Setup 3-25

1. Install EPSON Advanced Printer Driver

Execute the installer “ATM###E.exe,“ and select modules which you need (“###” is a version
number). The recommended modules are shown below. Refer to the installation manual for
details.

EPSON TM-H6000III Slip:

EPSON TM-H6000III Endorsement:

EPSON TM-H6000III Validation:

EPSON TM-H6000III Receipt:

EPSON TM-H6000III Reduce35:

Status API:

USB driver:

This module (printer driver) is needed for printing on the
face of a slip.

This module (printer driver) is need for printing on the
back of a slip. (This module is for the endorsement printer
installed model only.)

This module (printer driver) is need for printing on
validation paper. (This module is for the validation printer
installed model only.)

This module (printer driver) is need for printing on
receipt.

This module (printer driver) is usable for printing A4 size
document on receipt with reduction.

This module is need for monitoring the printer. This
module provides API to monitor the printer’s status.

This module (device driver) is need for the USB interface
model printer.

Note:

For manuals, sample programs, and utilities, you have to download exe files separately.

2. Set up the printer port

After installing APD, you need to adjust the printer port setting for the printer interface
model. See the Installation manual for details.

Note:

When you use the serial interface model printer, you need to adjust serial communication setting
between printer and printer driver. See “Serial interface model” (page 3-18) for information on the
settings.

3. Test print

Execute test print from the “property” of printer to confirm the setting. If the test print is not
correct, please see the “Notes” on the “User’s Manual” and “Status API Reference Manual”
to solve the your problem.

Note:

You can use the printer with the sample program (written in Microsoft Visual Basic, Visual C++).
The sample program is provided separately.

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TM-H6000III Technical Reference Guide

3.5.3 EPSON JavaPOS ADK

3.5.3.1 Installing and Setting Up

When you install and set up JavaPOS, please refer to the “Users Reference.“ The Manual is a
PDF file, which is provided with other manuals for the JavaPOS.

Outline of installation and setup procedure is as follows:

1. Install Java2 SDK

2. Set up environment variables

3. Check the installation

Make sure that the Java2 SDK is correctly installed.

4. Install EPSON JavaPOS ADK

Execute the self-extracting EPSON_JPOS_ADK_****.exe file,
click [Next>] to start and then follow the wizards.

When the printer is USB
interface model, install
the USB driver.

Complete the
installation.

What interface model?

When the printer is Serial
interface model, install
CommAPI (Java
Communication API).

Complete the
installation.

Complete the
installation.

Rev. B Setup 3-27

3.6 Self Tests

The self tests let you know if your printer is operating properly. There are self tests for both roll
paper and slip paper. They check the control circuits, printer mechanisms, print quality, control
software version, and DIP switch settings.

These tests are independent of any other equipment or software, so it is a good idea to run them
when you first set up the printer and if you have any trouble. If the self tests work correctly, the
problem is in the other equipment or the software, not the printer.

3.6.1 Running the Self Test on Roll Paper

1. Make sure the printer is turned off and the printer cover is closed properly.

2. While holding down the FEED button, turn on the printer using the switch on the front of the

printer. The self test prints the printer settings and then prints the following, cuts the paper,
and pauses. (The PAPER OUT light blinks.)

If you want to continue SELF-TEST printing, Please press the

FEED button.

3. Press the FEED button to continue printing. The printer prints a pattern using the built-in

character set.

4. The self test automatically ends and cuts the paper after printing the following:

*** completed ***

The printer is ready to receive data as soon as it completes the self test.

Note:

If you want to pause the self test manually, press the FEED button. Press the FEED button again to
continue the self test.

3.6.2 Running the Self Test with Slip Paper

1. Make sure the printer is turned off and the printer cover is closed properly.

2. While holding down the RELEASE button, turn on the printer using the switch on the front of
the printer. (The SLIP light blinks.)

3. Feed a sheet of slip paper into the printer. The printer loads the paper automatically, prints
the printer settings, and then ejects the paper. (The SLIP light blinks.)

4. Remove the paper from the printer and feed another sheet of slip paper into the printer to
print characters from the character table. Continue to feed slip paper into the printer until
the self test prints the following:

***completed***

The printer is ready to receive data as soon as it completes the self test.

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TM-H6000III Technical Reference Guide

3.6.3 Running the Self Test with the Validation paper

1. Make sure the printer is turned off and the printer cover is closed properly.

2. While holding down the FEED button and RELEASE button, turn on the printer using the
switch on the front of the printer. ( The SLIP light flashes.)

3. Feed a validation paper into the printer. The printer loads the paper automatically, prints the
printer settings, and then ejects the paper. ( The SLIP light flashes.)

4. Remove the paper from the printer and feed another validation paper into the printer to
print characters from the character table. Continue to feed slip paper into the printer until
the self test prints the following:

*** completed***

The printer is ready to receive data as soon as it completes the self test.

3.6.4 Running the Self Test with the Optional Endorsement Function

If your printer has the optional endorsement function, the slip paper self test is slightly different.
When you feed additional sheets of slip paper in step 4, two lines are printed on the back of the
slip by the endorsement print mechanism; then the test continues printing on the surface side of
the slip as described above.

Rev. B Setup 3-29

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Chapter 4

Maintenance & Troubleshooting

This section describes maintenance and general troubleshooting.

4.1 Maintenance

4.1.1 Cleaning the Thermal Print Head

CAUTION:

After printing, the print head can be very hot. Be careful not to touch it. Also let it cool
before you clean it.
Do not damage the print head by touching it with your fingers or any hard object.

1. Open the paper roll cover.

2. Clean the thermal element of the print head with a cotton swab moistened with an alcohol
solvent (ethanol, methanol, or IPA)

Clean the thermal head periodically (generally every three months) to maintain receipt print
quality.

.

4.1.2 Cleaning the MICR Mechanism

Use a moistened cleaning sheet for the MICR head.

Note:

Be sure not to use an adhesive cleaning sheet.

4.1.2.1 Cleaning frequency

thermal element

Clean the MICR head every 12 months or 72000 passes.

Rev. B Maintenance & Troubleshooting 4-1

4.1.2.2 Cleaning sheet

Use the following or an equivalent commercially available cleaning sheet:

PRESAT brand (KIC) “CHECK READER CLEANING CARD.”

4.1.2.3 Cleaning procedure

You can perform cleaning either in self mode or command mode. These modes are described
below.

4.1.2.4 Self mode

1. Load a paper roll in the printer.

2. Turn off the power.

3. Open the paper roll cover.

4. Turn the power back on while holding down the RELEASE button.

5. Press the RELEASE button seven times.

6. Close the paper roll cover.

7. The printer prints the following message on receipt paper and the SLIP light flashes.

8. Load the cleaning sheet like a standard check.

CAUTION:

Be sure that the sheet is inserted with the correct side up and that it is inserted in the
correct direction.

9. When the sheet is ejected, press the RELEASE button, and remove the sheet from the printer.

CAUTION:

Do not use a cleaning sheet more than once.

4.1.2.5 Command mode

1. Send the cleaning command to the printer.

2. Perform steps 8 and 9, as described in self mode.

4-2 Maintenance & Troubleshooting Rev. B

TM-H6000III Technical Reference Guide

4.2 Troubleshooting

4.2.1 Removing a Paper Jam

CAUTION:

Do not touch the paper feed motor because it can be very hot.

If the paper is jammed in the paper roll section, turn the printer off. Next, open the paper roll
cover. Then remove the jammed paper and put the roll back in the printer and close the cover.

If the paper is jammed in the slip section, turn off the printer and remove the jammed paper and
use a fresh sheet. If you cannot remove the jammed paper easily, open the unit cover. Move the
tabs on the sides of the cover forward and then lift the cover, as shown below.

Tab

Push the levers backward to open the unit as shown below, and then remove the jammed paper.

Lever

If the paper roll cover cannot be opened because paper is caught in the autocutter in the receipt
section, follow the instructions in the autocutter section below.

Lever

4.2.2 Autocutter Jam

If a foreign object such as a push pin or paper clip drops in the autocutter and causes the auto
cutter to lock up, the printer enters an error state and begins the recovery operation
automatically.

Rev. B Maintenance & Troubleshooting 4-3

If the problem is not serious, the autocutter returns to its normal position without any
intervention by the user.

If the autocutter does not return to its normal position by itself, follow the steps below to correct
the problem:

1. If the paper roll cover cannot be opened because paper is caught in the autocutter in the
receipt section, open the unit cover. Move the tabs on the sides of the cover forward and then
lift the cover, as shown on the previous page.

2. Following the instructions on the label inside the printer, turn the knob until you see a pin in
the opening, as shown in the illustration below. This returns the cutter blade to the normal
position.

3. Close the unit cover.

4.2.3 LED Blinking Pattern

4.2.3.1 Error Types

The printer stops all printer operations for the selected paper section, goes offline, and blinks the
ERROR LED when detecting an error.

❏ Errors that automatically recover

ERROR LED Blinking Pattern

ERROR Description

Print head
temperature error

The temperature of the
thermal print head is
extremely high

Note:

Print head temperature error is not abnormal.

320 ms

Recovery

Recovers automatically
when the print head
cools

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TM-H6000III Technical Reference Guide

❏ Errors that have the possibility of recovery:

When a recoverable error occurs, after the cause of the error is removed, the printer can
recover from the error by transmitting error recovery command without turning off the
power:

ERROR LED Blinking Pattern

ERROR Description

Autocutter error The autocutter does not

work correctly

320 ms

Recovery

Recovers by error recovery
command

Home position
detection error

Carriage detection
error

Paper roll cover open
error

Slip ejection error The slip is not ejected

Unit cover open error Printing on the paper roll or

The home position cannot
be detected due to a
paper jam

The carriage is
malfunctioning due to a
paper jam, etc.

Printing on the paper roll is
not performed correctly
due to a paper roll cover
open or unit cover open

when the printer feeds a
specified amount of paper

on the slip is not performed
correctly due to a unit
cover open

Recovers by error recovery
command

Recovers by error recovery
command

Recovers by error recovery
command with the cover
closed

Recovers by error recovery
command

When bit 8 of memory switch
8 is set to OFF: Recovers by
closing the unit cover

When bit 8 of memory switch
8 is set to ON: Recovers by
error recovery command

See “Removing a Paper Jam” (page 4-3) for removing a paper jam.

Note:

When the printer recovers from an error using error recovery command while slip paper is selected, the
printer first ejects the slip. A error recovery command do loading paper additionally. However, when the
printer recovers from a slip ejection error, the printer only ejects the slip and does not load paper.

Rev. B Maintenance & Troubleshooting 4-5

❏ Errors that are impossible to recover:

ERROR Description

R/W error in memory
or gate array

High voltage error The power supply voltage

After R/W checking, the
printer does not work
correctly.
Writing to, reading out, or
erasing the NV memory for
image scanning results
does not work correctly.

is extremely high

ERROR LED Blinking Pattern

320 ms

Recovery

Impossible to recover

Impossible to recover

Low voltage error The power supply voltage

is extremely low

CPU execution error The CPU executes an

incorrect address or I/F
board is not connected

Control circuit board
error

There is an abnormality in
the print head
temperature, thermistor is
detected incorrectly or
thermistor wiring is not
connected or the
endorsement printer is
broken or the lever driving
motor is broken, or the
image scanner operation
is not correct

Impossible to recover

Impossible to recover

Impossible to recover

4.2.4 Printer prints “?“ or Incorrect Data With Serial Interface

If one of the following errors occurs during serial interface communication, the printer prints “?”
or ignores the data, depending on the setting of DIP switch 1-1.

❏ Parity error

❏ Framing error

❏ Overrun error

Note:

For other errors, we recommend confirming the transmission setting of DIP switch 1-3: Handshaking.

4.2.5 Hexadecimal Dump

This feature allows experienced users to see exactly what data is coming to the printer. This can
be useful in finding software problems. When you turn on the hex dump function, the printer
prints all commands and other data in hexadecimal format, along with a guide section to help
you find specific commands.

4-6 Maintenance & Troubleshooting Rev. B

TM-H6000III Technical Reference Guide

To use the hex dump feature, follow these steps:

1. After you make sure the printer is off, open the paper roll cover.

2. Hold down the FEED button while you turn on the printer.

3. Close the cover.

4. Run any software program that sends data to the printer. The printer prints “Hexadecimal
Dump” and then all the codes it receives in a two-column format. The first column contains
the hexadecimal codes and the second column gives the ASCII characters that correspond to
the codes. Part of a hexadecimal dump is shown below:

Hexadecimal Dump

To terminate hexadecimal dump,

press FEED button three times.

1B 21 00 1B 26 02 40 40 . ! . . & . @ @

1B 25 01 1B 63 34 00 1B . % . . c 4 . .

41 42 43 44 45 46 47 48 A B C D E F G H

• A period (.) is printed for each code that has no ASCII equivalent.

• In hex dump mode all commands except real time ESC/POS commands are disabled.

5. Open the cover to set the printer offline so that it will print the last line.

6. Close the cover and turn off the printer, press the FEED button three times, or reset the
printer to turn off the hex dump mode.

Note:

The hexadecimal dump mode can’t be used with OPOS, APD, or JavaPOS.

Rev. B Maintenance & Troubleshooting 4-7

4-8 Maintenance & Troubleshooting Rev. B

TM-H6000III Technical Reference Guide

Chapter 5

Application Development Information for OPOS

5.1 Bitmap Printing

There are three methods of printing bitmaps. Use the one appropriate to your purpose.

5.1.1 Explanation of Bitmap Printing

1. Normal Bit-image

The PrintBitmap method is to directly print the bitmap. One bitmap printed by this method
is formed as a combination of “n” numbers of 1-line bitmaps. So, the width of the paper sets
the limit on the size of bitmap, and printing is slow. But the height of paper doesn’t set the
limit on the size of bitmap.

2. Download Bit-image

The SetBitmap method can be used to save a bitmap in the printer, and every time the
correct escape sequence (ESC |#B: Prints the pre-stored bitmap. The character ‘#’ is replaced
by the bitmap number.) is used, the image will be printed. This method has limits on the size
of the bitmap that can be stored, but printing is very fast. If the power supply of printer is
shut off, the saved bitmap in the printer will disappear.

3. NV Bit-image

EPSON OPOS ADK provides a tool, “TMFLogo” that enables registration of a bitmap image
in the NVRAM of an EPSON TM series printer. The tool can be used from the device specific
settings of the SetupPOS utility. The bitmap image in the NVRAM can be printed with a
printer by using the DirectIO method. Concerning the available NVRAM size for the
TM-H6000III, refer to the ADG (Application Development Guide) for TM-H6000III in the
OPOS ADK.

Function list

Printable Size

Normal Bit-image

<width>
Less than paper width.

<height>
no limitation

Printing Quality

Printing method

Normal

Store
No need.

Print
The bitmap data is sent to TM from PC by
using
PrintBitmap method. And print it by each
line.

Printing Speed.

Color Printing

-

Available

Slow

Receipt / Slip Printing

Available

Printing Position

Note

Select parameter

When printing
a different
bitmap each
time, this
method is
suitable.

Rev. B Application Development Information for OPOS 5-1

Download Bit-image

Bit-image

<width>
Less than paper width.

<height>
There is a limitation
Height length
= RAM Size / width length.

*For details, please refer to
the ADG for TM-H6000III in
OPOS ADK.

NV

<width>
Less than paper width.

<height>
There is a limitation
Height length
= RAM Size / width length

High level

Store
Store bitmap to RAM by SetBitmap
method after turn on the printer.

Print
Print stored bitmap by escape sequence
command “ESC |#B”.

High level

Store
Store bitmap to NVRAM by TMFLogo utility
in device specific settings on the
SetupPOS utility. If store the bitmap in a
NVRAM at once, it is not necessary to
restore unless the NVRAM is deleted.

Print
Print stored bitmap by DirectIO method.
*Command : PTR_DI_PRINT_FLASH_BITMAP

The available NVRAM size for the TM-H6000III:

❏ ANK model: max. 384KB

-

Available

Available

Select parameter

When printing
a stored
bitmap that is

Fast

-

Available

Available

Fast

used many
times, this
method is
suitable.

Select parameter

When printing
a stored
bitmap that is
always used,
this method is
suitable..
(e.g. a shop
logo)

❏ Multilingual model: max. 192KB

5.1.2 Supplementary Explanation of Function

5.1.2.1 LetterQuality

It is possible to change the speed and quality of a bitmap by using the XXXLetterQuality
property.

RecLetterQuality = TRUE ‘print Receipt’s bitmap in quality mode.
RecLetterQuality = FALSE ‘print Receipt’s bitmap in speed mode.
SlpLetterQuality = TRUE ‘print Slip’s bitmap in quality mode.
SlpLetterQuality = FALSE ‘print Slip’s bitmap in speed mode.

Note:

It is possible to use with receipt. But it is not possible to use with slip.

5.1.2.2 Setting of printing position by escape sequence

POS Printers support escape sequences that can be treated as printing data. The following
commands are the escape sequence command for setting of printing position.

Name Data Remarks

Center ESC |cA Aligns following text in the center.

5-2 Application Development Information for OPOS Rev. B