EPSON TM-H6000II service manual

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Page 1

TM-H6000II

Technical Reference

guide

EPSON

English

404367000

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TM-H6000II Technical Reference Guide

CAUTIONS

❏ This document shall apply only to the product(s) identified herein. ❏ No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any

means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.

❏ The contents of this document are subject to change without notice. Please contact us for the latest information. ❏ While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no

responsibility for errors or omissions.

❏ Neither is any liability assumed for damages resulting from the use of the information contained herein. ❏ Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties

for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.

❏ Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options

or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by Seiko Epson Corporation.

TRADEMARKS

EPSON® and ESC/POS® are registered trademarks of Seiko Epson Corporation.

General Notice: Other product and company names used herein are for identification purposes only and may be trademarks of their respective companies.

ESC/POS Proprietary Command System

EPSON took the initiative by introducing ESC/POS, a proprietary POS printer command system including patented commands and enabling versatile POS system construction with high scalability. Compatible with all types of EPSON POS printers and displays, this proprietary control system also offers the flexibility to easily make future upgrades. Its popularity is worldwide.

Revision Information

Revision Page Altered Items and Contents

Rev. A all page newly authorized

Rev. A i

Page 4

About This Manual

Aim of the Manual

This manual was created to provide the information on the TM-H6000II printer for anyone who is developing hardware, installations, or programs. Programmers will also want to consult other documents.

Contents of the Manual

Chapter 1, “General Information.” General description of features plus

specifications.

Chapter 2, “System Planning.” Contains introduction of control methods and

each connection form.

Chapter 3, “Setup.” Contains information on such matters as DIP

switches, memory switches, error processing for using TM-H60000II.

Chapter 4, “Maintenance & Troubleshooting.”

Chapter 5, “Application Development Information for OPOS.”

Chapter 6, “Application Development Information for APD.”

Contains useful information for using.

Contains useful information for programming.

ii Rev. A

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TM-H6000II Technical Reference Guide

Safety Precautions

EMC and Safety Standards Applied

Product Name: TM-H6000II

Type Name: M147B or M147C

The following standards are applied only to the printers that are so labeled. (EMC is tested using the EPSON PS-170 or PS-180 power supply.)

Europe: CE marking

Safety: EN 60950

North America: EMI: FCC/ICES-003 Class A

Safety: UL 1950/CSA C22.2 No. 950

Japan: EMC: VCCI Class A

JEIDA-52

Oceania: EMC: AS/NZS 3548

M147B: Class B M147C: Class A

WARNING

The connection of a non-shielded printer interface cable to this printer will invalidate the EMC standards of this device.

You are cautioned that changes or modifications not expressly approved by Seiko Epson could void your authority to operate the equipment.

CE Marking

The printer conforms to the following Directives and Norms

Directive 89/336/EEC

EN 55022

M147B: Class B M147C: Class A

EN 55024

IEC 61000-4-2 IEC 61000-4-3 IEC 61000-4-5 IEC 61000-4-6 IEC 61000-4-8 IEC 61000-4-11

Directive 90/384/EEC

EN45501

WARNING

M147C is a Class A product. In a domestic environment these products may cause radio interference in which case the user may be required to take adequate measures.

Rev. A v

Page 8

FCC Compliance Statement For American Users

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

For Canadian Users

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme

la norme NMB-003 du Canada.

GEREÄUSCHPEGEL

Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz (Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).

Key to Symbols

The following symbols are used in the documentation for this product. See the specific warnings and cautions at appropriate points throughout this guide.

WARNING:

Warnings must be followed carefully to avoid serious bodily injury.

CAUTION:

Cautions must be observed to avoid minor injury to yourself or damage to your equipment.

Note:

Notes have important information and useful tips on the operation of your printer.

vi Rev. A

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TM-H6000II Technical Reference Guide

Safety Precautions

This section presents important information to ensure safe and effective use of this product. Please read this section carefully and store it in an accessible location.

WARNING:

Shut down your equipment immediately if it produces smoke, a strange odor, or

❏

unusual noise. Continued use may lead to fire or electric shock. Immediately unplug the equipment and contact your dealer or a Seiko Epson service center for advice.

Never attempt to repair this product yourself. Improper repair work can be

❏

dangerous.

Never disassemble or modify this product. Tampering with this product may result in

❏

injury, fire, or electric shock.

Be sure to use the specified power source. Connection to an improper power source

❏

may cause fire or shock.

Never insert or disconnect the power plug with wet hands. Doing so may result in

❏

severe shock.

Do not allow foreign matter to fall into the equipment. Penetration of foreign objects

❏

may lead to fire or shock.

If water or other liquid spills into this equipment, unplug the power cord immediately,

❏

and then contact your dealer or a Seiko Epson service center for advice. Continued usage may lead to fire or shock.

Do not place multiple loads on the power outlet (wall outlet). Overloading the outlet

❏

may lead to fire.

Always supply power directly from a standard domestic power outlet.

❏

Handle the power cord with care. Improper handling may lead to fire or shock.

❏

• Do not modify or attempt to repair the cord.

• Do not place any object on top of the cord.

• Avoid excessive bending, twisting, and pulling.

• Do not place cord near heating equipment.

• Check that the plug is clean before plugging it in.

• Be sure to push the prongs all the way in.

If the cord becomes damaged, obtain a replacement from your dealer or a Seiko

❏

Epson service center.

Rev. A vii

Page 10

CAUTION:

Do not connect cables other than as described in this manual. Different

❏

connections may cause equipment damage and burning.

Be sure to set this equipment on a firm, stable, horizontal surface.

❏

Product may break or cause injury if it falls.

Do not use in locations subject to high humidity or dust levels.

❏

Excessive humidity and dust may cause equipment damage, fire, or shock.

Do not place heavy objects on top of this product. Never stand or lean on this

❏

product. Equipment may fall or collapse, causing breakage and possible injury.

To ensure safety, please unplug this product prior to leaving it unused for an

❏

extended period.

Do not touch either the thermal or the dot matrix print head or the paper feed

❏

motor. Wait for the heads and the motor to cool. The head and the motor can be very hot after printing for a long time. Touching them may cause burns.

viii Rev. A

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TM-H6000II Technical Reference guide

Chapter 1 General Information

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1.1 Slip Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1.2 Receipt Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1.3 Both Receipt and Slip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1.4 About control method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.2 Product Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.2.1 Standard Parts Included with the Printer . . . . . . . . . . . . . . . . . . . . 1-2

1.2.2 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.3 Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.3.1 Ribbons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.3.2 Roll paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.4 Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

1.5 Printing and paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

1.5.1 Slip Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

1.5.1.1 Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

1.5.1.2 Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

1.5.1.3 Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

1.5.2 Endorsement Section (Factory Option) . . . . . . . . . . . . . . . . . . . . . 1-10

1.5.2.1 Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

1.5.2.2 Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

1.5.2.3 Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

1.5.2.4 Notes on Using the Endorsement Print Mechanism . . . . . . . 1-12

1.5.3 MICR Reader (When the Printer is Used with the MICR Reader) . 1-12

1.5.3.1 Reading method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

1.5.3.2 Recognition rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

1.5.3.3 Inserting direction and endorsement printing . . . . . . . . . . . 1-12

1.5.3.4 Notes on using the MICR reader . . . . . . . . . . . . . . . . . . . . . . 1-14

1.5.4 Receipt Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

1.5.4.1 Autocutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

1.5.4.2 Paper Roll Supply Device Section . . . . . . . . . . . . . . . . . . . . . 1-17

1.5.4.3 Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

1.5.4.4 Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

1.5.4.5 Printing and Cutting Positions . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

1.6 Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

1.6.1 Paper Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

1.6.1.1 Receipt section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

1.6.1.2 Slip section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

1.6.2 Printer Cover Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

1.6.2.1 Receipt section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

1.6.2.2 Slip section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

1.7 Other Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22

1.7.1 Internal Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22

1.7.2 Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22

1.7.3 EMI and Safety Standards Applied . . . . . . . . . . . . . . . . . . . . . . . . . 1-23

1.7.4 Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

1.7.4.1 Slip printer section: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

1.7.4.2 Endorsement print mechanism section: . . . . . . . . . . . . . . . . 1-24

1.7.4.3 Receipt printer section: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

1.7.5 Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

1.7.6 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26

1.8 External Dimensions and Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

1.9 Maintenance Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28

1.10 Comparison Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28

Page 12

Chapter 2 System Planning

2.1 Control Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.1.1 Windows Driver (EPSON Advanced Printer Driver) . . . . . . . . . . . . 2-1

2.1.1.1 General Features of the EPSON Advanced Printer Driver . 2-1

2.1.1.2 EPSON Advanced Printer Driver Components . . . . . . . . . . 2-2

2.1.1.3 EPSON Advanced Printer Driver Support Environment . . . . 2-2

2.1.2 EPSON OPOS ADK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

2.1.2.1 General Features of EPSON OPOS ADK (OPOS Control) . . 2-3

2.1.2.2 EPSON OPOS ADK Contents . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

2.1.2.3 EPSON OPOS ADK Supported Environment . . . . . . . . . . . . . 2-5

2.1.3 ESC/POS Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2.1.4 How to Get a Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2.2 Connection Form and Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2.2.1 USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2.3 Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

2.3.1 Stand alone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

2.3.2 Y-connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

2.3.3 Pass-through connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

2.4 Parallel Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

2.5 Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Chapter 3 Setup

3.1 Part Name and Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.1.1 part name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.1.1.1 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.1.2 The Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

3.1.2.1 LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

3.1.2.2 Control Panel Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

3.2 Setup Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

3.3 Printer setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

3.3.1 Installing or Replacing the Ribbon Cassette . . . . . . . . . . . . . . . . . 3-6

3.3.2 Installing or Replacing

the Optional Endorsement Ribbon Cassette . . . . . . . . . . 3-9

3.3.3 Installing or Replacing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . 3-10

3.3.4 Connecting the Printer to the Host PC / POS Terminal . . . . . . . . . 3-12

3.3.4.1 Serial interface model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

3.3.4.2 Parallel Interface Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

3.3.4.3 USB Interface Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

3.3.4.4 Connecting a Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

3.3.5 Connecting the Power Supply Unit (PS-180/ 170) . . . . . . . . . . . . . 3-15

3.4 Customizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

3.4.1 How to Confirm Current Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

3.4.2 Adjusting the Roll Paper Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

3.4.3 Adjusting the Roll Paper Near End Detector . . . . . . . . . . . . . . . . . 3-18

3.4.4 Adjusting the DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

3.4.4.1 Changing the DIP Switch Settings . . . . . . . . . . . . . . . . . . . . . 3-19

3.4.4.2 Serial interface model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

3.4.4.3 Parallel / Ethernet interface model . . . . . . . . . . . . . . . . . . . 3-22

3.4.4.4 USB interface model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

3.4.4.5 When Using Original Paper . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

3.4.5 Memory Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

3.4.6 How to Use Two-Color Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

3.5 Install a Printer Driver in the Host PC / POS Terminal . . . . . . . . . . . . . . . . . . . 3-25

3.5.1 OPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

3.5.1.1 Installing and Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

3.5.1.2 Package contents of EPSON OPOS ADK. . . . . . . . . . . . . . . 3-28

3.5.2 Advanced Printer Driver (APD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Page 13

3.5.2.1 Installing and Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

3.6 Self Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

3.6.1 Running the Self Test on Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

3.6.2 Running the Self Test with Slip Paper . . . . . . . . . . . . . . . . . . . . . . . . 3-31

3.6.3 Running the Self Test with the Optional Endorsement Function . . 3-32

Chapter 4 Maintenance & Troubleshooting

4.1 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.1.1 Cleaning the Thermal Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.1.2 Cleaning the MICR Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.1.2.1 Cleaning frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.1.2.2 Cleaning sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4.1.2.3 Cleaning procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4.1.2.4 Self mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4.1.2.5 Command mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4.2 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

4.2.1 Removing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

4.2.2 Autocutter Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4.2.3 LED Blinking Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4.2.3.1 Error Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4.2.4 Printer prints “?“ or Incorrect Data With Serial Interface . . . . . . . . 4-6

4.2.5 Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

4.3 Thermal Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

4.3.1 Specified Monochrome Thermal Paper: NTP080-80 . . . . . . . . . . . 4-8

4.3.2 Other Qualified Suppliers for Thermal Paper . . . . . . . . . . . . . . . . . 4-8

4.3.3 Specified Two-color Thermal Paper: ENTPB080080 . . . . . . . . . . . . 4-9

Chapter 5 Application Development Information for OPOS

5.1 Bitmap Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

5.1.1 Explanation of Bitmap Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

5.1.2 Supplementary Explanation of Function . . . . . . . . . . . . . . . . . . . . . 5-2

5.1.2.1 LetterQuality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

5.1.2.2 Setting of printing position by escape sequence . . . . . . . . 5-2

5.1.2.3 Color bitmap printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.1.3 Printable bitmap format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.2 Slip & MICR Combination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.2.1 Recommended Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

5.2.2 Sample Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

5.3 Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

5.3.1 Drawer Open/Close . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

5.3.2 Checking Drawer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Chapter 6 Application Development Information for APD

6.1 Slip & MICR Combination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

6.1.1 Recommended procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

6.2 Bitmap Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

6.2.1 Explanation of Bitmap Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

6.2.2 Color bitmap printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

6.2.3 Printable bitmap format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

6.3 Two-Dimensional Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

6.4 Drawer Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

6.4.1 Drawer Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

6.4.2 Checking Drawer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Page 14

Appendix A Character Code Tables

A.1 Page 0 (PC437: USA, Standard Europe) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

A.2 Page 1 (Katakana) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

A.3 Page 2 (PC850: Multilingual) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

A.4 Page 3 (PC860: Portuguese) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

A.5 Page 4 (PC863: Canadian-French) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

A.6 Page 5 (PC865: Nordic) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

A.7 Page 16 (WPC1252) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

A.8 Page 17 (PC866: Cyrillic2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

A.9 Page 18 (PC852: Latin2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9

A.10 Page 19 (PC858: Euro) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

A.11 Page 254 (Space Page) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

A.12 Page 255 (Space Page) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

A.13 International Character Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13

Page 15

TM-H6000II Technical Reference Guide

Chapter 1

General Information

1.1 Features

TheTM-H6000II is a high-quality POS printer that can print on slip and receipt paper (paper roll).

1.1.1 Slip Section

❏ An optional Magnetic Ink Character Recognition (MICR) reader that enables the printer to

perform consecutive reading and processing of MICR characters

❏ An optional endorsement printer (E/P) that enables single-pass high speed printing of

endorsements

❏ Single-pass processing for checks eliminates the need to reverse the check paper for printing

an endorsement.

❏ High throughput using bidirectional, minimum distance printing. ❏ Mechanical form stopper for stable slip printing ❏ Page mode for flexibility in printing formats

1.1.2 Receipt Section

❏ High-speed printing with batch processing ❏ High-speed graphic printing ❏ Autocutter provides easy user operation ❏ Easy drop-in paper roll loading ❏ PDF417 symbols (2-dimensional code) printing is possible ❏ Two-color printing is possible with two-color paper

1.1.3 Both Receipt and Slip

❏ Small footprint and simple design ❏ Selectable receive buffer size (45 bytes or 4 KB) ❏ NV (Non-volatile) bit image buffer (384 KB) (*1) ❏ NV (Non-volatile) user memory (1 KB) (*1)

(*1) The memory size can be set by ESC/POS command

Rev. A General Information 1-1

Page 16

❏ A counter function that allows checking the printer by remote maintenance ❏ Several interface models (USB, RS-232C, bidirectional parallel) are supported

1.1.4 About control method

❏ Command protocol based on the ECS/POS ❏ Automatic Status Back (ASB) function that automatically transmits changes in the printer

status

❏ Windows

printer driver is provided. (Advanced Printer Driver, and OPOS.)

Proprietary Command System.

1.2 Product Structure

1.2.1 Standard Parts Included with the Printer

This printer is packed with the materials listed below.

❏ User’s Manual ❏ Roll paper (diameter 40 mm {1.57"}) 1 roll ❏ I/F fixing screws (hexagonal millimeter screws) ❏ Power switch cover (using this cover enables you to prevent accidental turning off of the

power)

❏ Exclusive ribbon cassette ERC-32 ❏ Endorsement ribbon cassette (only for printers equipped with the optional endorsement

print mechanism)

1.2.2 Options

The options for this printer are provided as below.

❏ EPSON power supply unit, PS-170, PS-180 ❏ MICR reader (factory-installed option) (available only for serial interface model) ❏ Endorsement printer (factory-installed option) (available only for MICR model) ❏ Direct connection customer display DM-D105/D205 or DM-D106/DM-D206 (available only

for serial interface model or the USB model)

❏ Paper-width spacer for 58 mm or 60 mm {2.3 or 2.4"} PG-58 ❏ Special tray for TM-H6000 / H6000II (PT-6000, DPR-6000, TA-6000)

1-2 General Information Rev. A

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TM-H6000II Technical Reference Guide

1.3 Consumables

1.3.1 Ribbons

This printer needs a ribbon cassette to print on slip (and endorsement). We provide 4 ribbon cassettes:

❏ EPSON ribbon cassette, ERC-32 (P) (Life: 6,000,000 characters / Color: Purple) ❏ EPSON ribbon cassette, ERC-32 (B) (Life: 4,000,000 characters / Color: Black) ❏ EPSON ribbon cassette ERC-41 (P) (Life: 1,000,000 characters) (for the optional endorsement

print mechanism)

❏ EPSON ribbon cassette ERC-41 (B) (Life: 800,000 characters) (for the optional endorsement

print mechanism)

1.3.2 Roll paper

We provide roll paper for this printer. The widths are 80 mm / 60 mm / 58 mm {3.15"/2.36"/

2.28"}.

Rev. A General Information 1-3

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1.4 Product Specifications

Slip: 9-pin serial impact dot matrix Wire pitch approximately 0.353 mm {1/72"}

E/P: 8-pin shuttle impact dot matrix Wire pitch approximately 0.353 mm {1/72"}

Print method

Paper width

Cut type (Receipt) Partial cut (cutting with one point on left edge left uncut)

Character sets

Interface (compatible)

Buffer

Power supply Power supplied by an AC adapter — the PS-170 or PS-180 (option) Operating voltage +24 VDC ± 10% (optional power supply: EPSON PS-170, PS-180)

Current consumption

(at 24V except for drawer kickout driving)

Receipt: Thermal line

0.141 dots/mm × 0.141 dots/mm (180 dpi × 180 dpi) Slip & E/P: 68mm to 230mm × 68mm to 297mm

NOTE: The minimum size is 68mm × 152mm

Receipt: 80 mm / 60 mm / 58 mm {3.15"/2.36"/2.28"}

NOTE: default setting is 80 mm {3.15"}. 58 mm {2.28"} or 60 mm {2.36"} paper width can be selected using the paper roll spacer.

Slip: 95 alphanumeric, 37 international characters, graphics: 128 × 12 pages. (including two space pages) Multilingual character model supports printing with one of the following character sets: Simplified Chinese (GB2312): 7580 Traditional Chinese (Big 5): 13494

Receipt: 95 alphanumeric, 37 international characters, graphics: 128 × 11 pages. (including a space page) Multilingual character model supports printing with one of the following character sets: Simplified Chinese (GB2312): 7580 Traditional Chinese (Big 5): 13494

E/P: 95 alphanumeric, 37 international characters, graphics: 128 × 11 pages. (including a space page)

RS-232C / Bidirectional parallel Dealer options: RS-485, USB, 10Base-T I/F

Receive buffer: 4KB/45 bytes

User-defined buffers (both for user-defined characters and user-defined bit images) For Receipt: 12KB For Slip: Approximately 3KB

Macro buffer: 2KB

Non-volatile graphics data buffer: 384KB 192KB (Multilingual character model)

User NV memory: 1KB

Slip: Operating: Mean:Approximately 1.7A

(Character font A α-N, all columns printing) Peak: Approximately 5.5A

Receipt: Operating:Mean:Approximately 1.8A

(Character font A α -N, all columns printing) Peak: Approximately 7.7A

Standby: Mean: Approximately 0.2A

1-4 General Information Rev. A

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TM-H6000II Technical Reference Guide

Temperature

Humidity 10 to 90%

Weight (mass) Approximately 5.8 kg {12.76 lb}

Operating:5 to 45 °C {41 to 113 °F} Storage: –10 to 50 °C {14 to 122 °F} (except for paper and ribbon)

1.5 Printing and paper Specifications

1.5.1 Slip Section

Printing method: Serial impact dot matrix

Head wire configuration:

Printing direction: Bidirectional, minimum distance printing

Printing speed Approximately 5.14 LPS (printing 40 columns per line with 17.8 CPI

Number of characters: Alphanumeric characters: 95

9-pin vertical line, 0.353 mm {1/72-inch} wire pitch

when the head energizing time is set to normal mode.)

International characters: 37 Extended graphics: 128

12 pages (including two space pages)

Multilingual character model supports printing with one of the following character sets: Simplified Chinese (GB2312): 7580 Traditional Chinese (Big 5): 13494

Character structure Font A: 5

Font B: 7 Kanji: 16

9 (total 270 dots horizontally)

9 (total 540 half dots horizontally)

16 (two-pass printing font)

Characters per line Refer to “Character size and print speed.”

Characters per inch Refer to “Character size and print speed.”

Character size and print speed

Character structure (horizontal dots

Font

A (default)

B7 × 9 2 half-dots 17.8 60 1.24 × 3.1

Kanji 16 × 16 2 half-dots 13.0 30 2.7 × 2.9 mm

vertical dots)

5 × 9 1 dot 13.3 45 1.56 × 3.1

Character spacing

Characte rs per inch

Character s per line

Character size (width×heigh t)

Rev. A General Information 1-5

Page 20

Note:

Kanji character spacing by default setting is 2 half dots. (Kanji character spacing can be changed by ESC/ POS command.) Printing speed for Kanji characters shown in table above is in the case of full column printing with two-pass printing.

1.5.1.1 Paper Specifications

1. Cut sheet

Paper type:Normal paper, pressure-sensitive paper, carbon copy paper

150 - 210 mm (L) (2.8 - 5.8”(W) × 5.9 - 8.3”(L))

Paper size:70 - 148 mm (W)

Copy capability and paper thickness:

• Normal paper (single-ply):0.09 to 0.2 mm (0.0035 to 0.0079 in.)

• Carbon copy paper combination:4 sheets maximum (original + 2 copies)

Backing paper: 0.07 to 0.12 mm (0.0028 to 0.0047 in.)

Copy and original: 0.04 to 0.07 mm (0.0016 to 0.0028 in.)

Carbon paper: Approximately 0.035 mm (0.0014 in.)

Total thickness: 0.09 to 0.31 mm (0.0035 to 0.0122 in.)

• Example: one original + 2 copies,

Original paper 0.04 mm

2 sheets)

Carbon paper 0.07 mm (0.035 mm

Copy paper 0.04 mm

Backing paper 0.07 mm

Total thickness 0.22 mm (0.0087 in.)

Ambient temperature and copy capability:

Copy capability is greatly influenced by the ambient temperature, so printing must be performed under the conditions described in the table below.

Relationship between ambient temperature and number of copies

Number of copies Ambient temperature

Original + 3 copies 10 to 40

Original + 1 copy 5 to 45

C (50 to 104°F)

C (41 to 113 °F)

1-6 General Information Rev. A

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TM-H6000II Technical Reference Guide

2. Notes on slip paper

• The slip paper must be flat, without curls or wrinkles, especially at the top edges. Otherwise, the paper may rub against the ribbon and become dirty.

• There must be no glue on the bottom edge of slip paper. Choose slip paper carefully when the glue is on the right or top edge, since paper feeding and insertion are affected by gluing conditions (e.g., glue quality, method, and length) and glue location (refer to the figure on the next page). Be especially careful when slip paper is wide and has the glue on the left edge, since skew may occur.

Paper feed direction

OK to use

Glued area

Slip paper glued area

Use carefullyUse carefullyDo not use

• Since the slip BOF sensor uses a photo sensor, do not use paper that has holes at the sensor position, or is translucent.

• Since the slip TOF sensor uses a reflective photo sensor and it detects from the back of slip paper, do not use paper that has holes or dark portions with low reflection (less than 40% reflection) at the sensor position.

• Since the slip paper ejection sensor uses a reflective photo sensor and it detects from the surface of the paper roll, do not use paper that has holes or dark portions with low reflection (less than 40% reflection) at the sensor position.

Rev. A General Information 1-7

Page 22

• Use thinner paper (N30 or equivalent) between the top and bottom sheets of multi-ply paper. If thick paper is used, the copy capability is lowered.

Area where p ap er holes are prohibited and reflection rate for the back on paper should be 40% or more.

Paper feed direction

Prohibited area for paper holes and low reflection

Area where p ap er holes are prohibited and reflection rate for the surface on paper should be 40% or more.

Paper holes and tr an slucenc e prohi bited i n this area.

[Units: mm (All the numeric values are typical.)]

1-8 General Information Rev. A

Page 23

1.5.1.2 Printable Area

TM-H6000II Technical Reference Guide

*2 The length from the form stopper to the tip of the paper. *3 The length from the tip of the paper to the first printing line position. *4 The printable area after the slip BOF sensor detects the end of the paper. (The

bottom margin must be considered for a real printable area.)

*5 Bottom margin (calculated value).

Form stopper

Paper inserting direction

18.4

(Min)

86.2 (Max)

85.4 (Max)

70 (Min)

4.8

5.6

Printable area (for slip paper)

Rev. A General Information 1-9

Page 24

1.5.1.3 Ribbon Cassette

Exclusive ribbon cassette for slip

Type: ERC-32(P)

Color: Purple

Ribbon life: 6,000,000 characters (at 25 °C ( 77 °F), continuous printing)

1.5.2 Endorsement Section (Factory Option)

Printing method: Shuttle impact dot matrix

Head wire configuration

Characters per line: 40 columns

Print speed: Approximately 1.9 LPS

Number of characters: Alphanumeric characters: 95

Character structure 5

Character size 1.1

Note:

Character dot spacing can be changed by ESC/POS command.

8 print solenoids in a horizontal line

International characters: 37 Extended graphics: 128

7 (total 240 dots horizontally)

2.42 mm (W × H)

1.5.2.1 Paper Specifications

Cut sheet

11 pages (including one space page)

Paper type: Normal paper

Paper size: 70-148 mm (W) × 150-210 mm (L)

(2.8-5.8 in. (W) × 5.9-8.3 in. (L)

Paper thickness: Single-ply (copy paper cannot be used) 0.09 mm - 0.2 mm

(0.0035 - 0.0079 in.)

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TM-H6000II Technical Reference Guide

pp (

)

(

)

pp (

)

1.5.2.2 Printable Area

The print head consists of 8 print solenoids (A, B, C, D, E, F, G, and H) arranged in a horizontal line. The print head moves from the left (from the standby position) to the right, printing at 30 positions as each print solenoid is energized, so that one dot line is formed. The total number of dots per dot line is 240 (30 positions

Endorsement printing

Forward paper feed direction

Reverse paper feed direction

8 solenoids).

Slip paper feeding roller position

rox. 26.8

152 ste

Form stopper position

E/P printable area (for endorsement printing)

1.5.2.3 Ribbon Cassette

Exclusive ribbon cassette for E/P

Type: ERC-41 (P)

Color: Purple

Ribbon life:

20 ste

MIN. 70

BOF sensor position

rox. 92.3 A

523 ste

1,000,000 characters (at 25 °C (77 °F), continuous printing)

Rev. A General Information 1-11

Page 26

1.5.2.4 Notes on Using the Endorsement Print Mechanism

❏ The endorsement print mechanism (abbreviated as E/P) enables printing of endorsements

as part of a sequence that is automatically processed: MICR reading, printing an endorsement on the back side of a personal check, and printing on the surface of it. Once the end of the paper exceeds the E/P print head position, reverse paper feeding to the front side is not possible.

❏ When the endorsement printing is executed after a MICR reading, the printer feeds the

paper forward automatically after receiving a command to print the endorsement; then the printer starts printing up to approximately 7.0 mm (0.28 in.) from the end of the check paper by using reverse paper feeding.

❏ Since the E/P printing format is assumed to print an endorsement on a U.S. personal check,

the print begins on the back side of the paper. (As viewed from the front of the printer, the endorsement printing characters are upside down.)

❏ The printing sequence for slip paper is different, depending on whether an endorsement

print mechanism is installed. That is, when the E/P is installed, once the printing exceeds the E/P printable area and the slip paper is fed forward, reverse paper feeding must be prohibited. Consider this when developing application programs.

❏ The E/P printing must be not performed on copy paper. Otherwise, a paper jam may occur

or the E/P may be broken. Because E/P printing feeds the paper in a reverse paper feed direction, the paper may be wrinkled.

❏ In some case paper feeding may not be accurate when E/P printing is performed on check

paper. This may depend on the width of the check paper. Therefore, it is recommended for the user to check in advance whether the check paper prints correctly or not.

1.5.3 MICR Reader (When the Printer is Used with the MICR Reader)

1.5.3.1 Reading method

Magnetic bias

1.5.3.2 Recognition rating

98% or more (at 25 °C, 77 °F)

Recognition rating is defined as follows

Recognition rating (%)=

• Check paper used for test is EPSON standard check paper.

• Checks must be flat, without curls, folds, or wrinkles.

1.5.3.3 Inserting direction and endorsement printing

Total number of checks − (number of sheets misread or not identified.)

Total number of checks

× 100

❏ Insert the check with the surface printed with the magnetic ink upward, following the slip

side guide.

1-12 General Information Rev. A

Page 27

❏ The printer can perform endorsement printing.

TM-H6000II Technical Reference Guide

)

”

49.0 (1.93

Area where recognition is

impossible.

Inserting direction

Area of personal check where MICR character recognition is impossible

❏ To print endorsements in the specified area (within 38.1 mm {1.5”} from the top), set the

print position for the last line so that it is printed at least 3 mm {0.118”} above the bottom of the printable area (Especially when the printer is used near the display device, the user is required to check the recognition rate of the MICR).

Rev. A General Information 1-13

Page 28

Notes:

]

1. Do not install the printer near any magnetic fields, because this may cause MICR reading errors. (Be sure to check the MICR recognition rate when the printer is used near a display device.)

2. MICR characters may not be recognized when impact or vibration is applied to the printer.

Specified printing area

38.1

[Units: mm (All numeric values are typical .)

Endorsement printing

1.5.3.4 Notes on using the MICR reader (only when the printer is used with MICR)

❏ The personal checks must be flat, without curls, folds, or wrinkles (especially at the edges).

Otherwise, the check may rub against the ribbon and become ink-stained.

❏ Do not insert checks that have clips or staples. These may cause paper jams, MICR reading

errors, and damage to the MICR head.

❏ Let go of the check immediately as soon as the printer starts feeding it. Otherwise, the paper

is not fed straight, causing paper jams and MICR reading errors.

1-14 General Information Rev. A

Page 29

1.5.4 Receipt Section

Printing method: Thermal line printing

TM-H6000II Technical Reference Guide

Dot density: 180 dpi

Printing direction: Unidirectional with friction feed

Printing width: 72 mm {2.83"}, 512 dot positions

Paper width: 80 mm / 60 mm / 58 mm {3.15"/2.36"/2.28"}

NOTE: default setting is 80 mm {3.15"}. 58 mm {2.28"} or 60 mm {2.36"} paper width can be selected using the roll paper spacer.

Characters per line: 42 (font A, default) 56 (font B) (When using 80mm width paper)

Character spacing: 0.28 mm {.01"} (2 dots) (font A, default)

0.28 mm {.01"} (2 dots) (font B) Programmable by control command.

Print speed: Normal: 54 lps maximum (computed value for 1/8" feed)

Ladder barcode/2-dimensional code printing:

Two-color print mode:

180 dpi [the number of dots per 25.4 mm {1"}]

170 mm/s maximum {Approximately 6.7"/s} (at 24 V, density level 2) * For the model with paper width 58 mm {2.28"}, 150 mm/s {5.9"/s} maximum.

114 mm/s maximum

56.4 mm/s maximum (at 24V, density level 2)

Paper feed speed: Approximately 170 mm/second {approximately 6.7"/second}

continuous feeding

Line spacing (default): 4.23 mm {1/6"}, programmable by control commands.

Number of characters: Alphanumeric characters: 95

International characters: 37

11 pages (including one space page)

Extended graphics: 128

Multilingual character model supports printing with one of the following character sets: Simplified Chinese (GB2312): 7580 Traditional Chinese (Big 5): 13494

Rev. A General Information 1-15

Page 30

Character structure: Font A: 12

Font B: 9 Kanji: 24

24 (including 2-dot spacing in horizontal)

17 (including 2-dot spacing in horizontal)

Font A is the default

Character size, characters per line

Standard Double-height Double-width

W x H in mm {inches} CPL

Font A 12 x 24

Font B 9 x 17

Kanji 12 x 24

* CPL = characters per line

* Space between characters is not included

* Characters can be scaled up to 64 times the standard size.

* When using Font B in a font mode such as emphasized mode, some words may be hard to read. Check the font

1.41 x 3.39 {.06 x .13"}

0.99 x 2.40 {.04 x .09"}

3.39 x 3.39 {.13 x .13"}

mode in advance when using Font B.

W x H in mm {inches} CPL

42 1.41 x 6.77

{.06 x .27"}

56 0.99 x 4.80

{.04 x .19"}

21 3.39 x 6.77

{.13 x .27"}

W x H in mm {inches} CPL

42 2.82 x 3.39

{.11 x .13"}

56 1.98 x 2.40

{.08 x .09"}

42 6.77 x 3.39

{.27 x .13"}

Double-width/ Double-height

W x H in mm {inches} CPL

21 2.82 x 6.77

{.11 x .27"}

28 1.98 x 4.80

{.08 x .19"}

10 6.77 x 6.77

{.11 x .27"}

1.5.4.1 Autocutter

Partial cut: Cutting with one point left uncut

NOTES:1.To prevent dot displacement, after cutting, feed paper approximately 1 mm (14/360 inches) or more

before printing.

2.If the printer is stopped, you must feed paper over 40 mm (1.58 in.) before cutting

1-16 General Information Rev. A

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TM-H6000II Technical Reference Guide

1.5.4.2 Paper Roll Supply Device Section

Supply method: Drop-in paper roll

Near-end sensor Detection method: Microswitch

Paper roll spool diameter: Inside: 12 mm (.47") Outside: 18 mm (.71")

Near-end adjustment: Adjusting screw

Remaining amount: Fixed position #1 approximately 23 mm (0.9") #2 approximately 27 mm (1.06") (The adjusting screw has two positions.) See Chapter 5.

Paper roll end detection Detection method: Reflective photo sensor

Note:You can use the ESC c 4 command to stop printing upon detection of a paper near-end.

Rev. A General Information 1-17

Page 32

1.5.4.3 Paper Specifications

Paper type: Specified thermal paper

Form: Paper roll

0.5 mm (3.13" ± 0.02")

Paper width: 79.5

Paper roll size: Roll diameter: Maximum 83 mm (3.27 in.)

Take-up paper roll width: 80+0.0/-1.0 mm (3.15+0.02/-0.04 in.)

Specified paper

Specified thermal roll paper, NTP080-80

(see Chapter 1 more details):

In Japan: Nakagawa, Seisakujo In USA: Nakagawa Mfg. (USA) Inc. In Europe: Nakagawa Mfg. (Europe) GmbH In Southeast Asia: N.A.K. Mfg. (Malaysia) SDN BHD

[Original paper: TF50KS-E Nippon Paper Industries Co.,Ltd.]

The following paper can be used instead of the specified paper above:

Original paper: PD 160R (Oji Paper Mfg. Co. Ltd.) Original paper: AF50KS-E (Jujo Thermal Oy (Finland)) Original paper: P350(F380), P310, P300 (Kanzaki Specialty Papers, Inc. (U.S.A.))

Paper roll spool diameter: Inside: 12 mm (.47") Outside: 18 mm (.71")

Note:Paper must not be pasted to the paper roll spool.

When paper other than that specified is used, the thermal print head may be worn out.Be sure to use the specified paper. Depending on each paper specification, it is recommended to set the DIP switch as shown in Table below:

Original paper type DIP SW2 Print

density level

P350 (F380) ON ON 1

PD160R, AF50KS-E,

OFF OFF 2

P310, P300

1-18 General Information Rev. A

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1.5.4.4 Printable Area

Approximately 0.07mm (0.0028")

1 256

257 512

The printable area of a paper roll with a width of 79.5 ± 0.5 mm (3.13" ± 0.02") is 72.2 ± 0.2 mm (2.84"

0.008") (512 dots), and the space on the right and left sides are approximately 3.7

2mm (0.15" ± 0.079").

TM-H6000II Technical Reference Guide

72.2

3.7±2

79.5 ± 0.5

Printable area for paper roll

NOTE:The print position in the printable area of thermal elements for dots 257 to 512 is shifted approximately 0.07 mm

(.003”) in the paper feed direction from the position for dots 1 to 256. Be sure not to print a ladder bar code across both printable areas, as this can cause variations in printing that are difficult to read.

Shifting of the print position

1.5.4.5 Printing and Cutting Positions

Rev. A General Information 1-19

Manual cutter position

Approx. 27

Paper feed direction

Autocutter head position

Center of the print dotline

Approx.13

[Units: mm (All the numerical values are typical.)]

Printing and cutting positions

NOTE:Numeric values used here are typical values; the values may vary slightly as a result of paper slack or

variations in the paper. Take this into account when setting the cutting position of the autocutter.

Page 34

1.6 Sensors

1.6.1 Paper Sensors

1.6.1.1 Receipt section

❏ Paper roll near-end sensor:

• The sensor is located on the roll paper supply device on the receipt section. It detects the near-end of the paper roll by detecting the paper roll diameter. You can adjust the sensor. See Chapter 5 for details on adjustment.

• When the printer detects a paper near-end, it either stops or continues printing, depending on the Paper sensor command setting.

• When the sensor is selected to stop printing and the sensor detects a paper near-end, the printer automatically goes offline after printing the current line. To restart printing, load the paper and set the printer back online by closing the printer cover. The printer starts initializing and continues printing data stored in the print buffer.

❏ Paper roll end sensor:

• The paper roll end sensor is located in the paper path on the receipt section. It detects the presence of paper in the paper path of the printer mechanism.

• When there is no paper in the paper path, the PAPER OUT LED lights.

• When the sensor detects a paper end, printing stops even if it is in the middle of one transaction; therefore, it is recommended to use the paper roll near-end sensor and use the paper end sensor as a supplement.

1.6.1.2 Slip section

❏ TOF (Top of Form) sensor: The slip TOF sensor is located in the slip paper path and detects

the presence of slip paper in the paper path. The SLIP LED lights accordingly.

❏ BOF (Bottom of Form) sensor:

• The sensor is located in the slip entrance and detects whether the paper is inserted correctly and whether it is removed or not. The printer does not proceed to the next operation until the paper has been inserted correctly or removed. (The SLIP LED continues blinking.)

• When the printer detects a paper end, it either stops or continues printing depending on the Paper sensor command setting.

• When the sensor is selected to stop printing, the sensor detects a paper-end and the printer prints data up to the end of the printable area, ejects the slip when all the next print data is transmitted, and then waits for the slip to be removed. After the slip is removed, the printer enters the paper insertion waiting state.

1-20 General Information Rev. A

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❏ Slip eject sensor:

• The slip eject sensor is located in the slip paper exit and detects whether the paper is removed or not after printing. The printer does not proceed to the next operation until the paper has been removed.

1.6.2 Printer Cover Sensors

1.6.2.1 Receipt section

❏ Paper roll cover open sensor:

• When a paper roll is selected as the print sheet, if the sensor detects a cover open during printing, the printer goes offline, stops printing immediately, and the ERROR LED blinks. Even if the cover is closed, the ERROR LED still blinks. You need to transmit the error recovery command to recover.

If the printer continues printing, it starts printing from the beginning of the line where the error occurred; therefore, double printing or printing position shift may occur. It is recommended to clear the buffers and resend the print data.

• When a slip is selected as the print sheet, if the sensor detects a cover open during printing, the printer finishes printing data for the line when the cover open is detected, then stops the carriage movement and goes offline. The printer goes online when the cover is closed and restarts printing.

TM-H6000II Technical Reference Guide

❏ Unit cover open sensor:

• When the sensor detects a unit cover open during printing, the printer goes offline depending on the setting of bit 8 for the memory switch.

The default is that the printer finishes printing data for the line when the cover open is detected and stops printing. The printer goes online when the cover is closed and restarts printing.

If a recoverable error is selected by memory switch, the printer goes offline, stops printing immediately and the ERROR LED blinks. Even if the cover is closed, the ERROR LED still blinks. You need to transmit the error recovery command to recover. If the printer continues printing, it starts printing from the beginning of the line where the error occurred. In this case, double printing or printing position shift may occur. It is recommended to clear the buffers and resend the print data.

1.6.2.2 Slip section

❏ Front cover open sensor:

• When the sensor detects a cover open during printing, the printer finishes printing data for the line when the cover open is detected, then stops the carriage movement and goes offline. The printer goes online when the cover is closed and restarts printing.

Rev. A General Information 1-21

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1.7 Other Specifications

1.7.1 Internal Buffer

1. Receive buffer selectable as 45 or 4 KB using the DIP switch.

2. User-defined buffer (both for user-defined characters and user-defined bit images) Receipt: 12KB; Slip: 3KB

3. Macro buffer 2KB

4. NV (non-volatile) bit image buffer 384KB

5. NV (non-volatile) user memory 1KB

1.7.2 Electrical Characteristics

Supply voltage: +24 VDC ± 10% (optional power supply: EPSON PS-170)

Ripple voltage: 300 mVpp or less (only when the printer is used with the MICR reader)

Current consumption (at 24V except for drawer kickout driving)

Slip: Operating: Mean: Approximately 1.7A

(Character font A α-N, all columns printing)

Peak: Approximately 5.5A When the print platen is released: 2.0A (200 msec)

Receipt: Operating: Mean: Approximately 1.8A

(Character font A α-N, all columns printing)

Peak: Approximately 7.7A

Standby: Mean: Approximately 0.2A

1-22 General Information Rev. A

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1.7.3 EMI and Safety Standards Applied

EMC is Tested Using the EPSON PS-170 Power Supply.

Europe: CE Marking

Directive 89/336/EEC EN55022 Class B EN55024

IEC 61000-4-2 IEC 61000-4-3 IEC 61000-4-4 IEC 61000-4-5 IEC 61000-4-6 IEC 61000-4-8 IEC 61000-4-11

Safety Standards: EN 60950 (TÜV)

North America: EMI: FCC Class A

Safety Standards: UL1950/CSA C22.2 No. 950

Japan: EMI: VCCI Class A

TM-H6000II Technical Reference Guide

Oceania: EMI: AS/NZS 3548 class B

Rev. A General Information 1-23

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1.7.4 Reliability

1.7.4.1 Slip printer section:

Life (when printing alphanumeric characters)

MTBF 180,000 hours

MCBF 18,000,000 lines

Print head life: 200 million characters (when printed with font B only)

Mechanism: 7,500,000 lines The printer is defined to have reached the end of its life when it reaches the beginning of the Wearout Period.

MICR reader mechanism (only when the printer is used with the MICR reader): 240,000 passes (when used with US personal checks)

Failure is defined as a Random Failure occurring during the Random Failure Period.

This is an average failure interval based on failures relating to Wearout and Random Failures up to the life of 7.5 million lines.

1.7.4.2 Endorsement print mechanism section:

Life Mechanism: 1,350,000,000 lines

The printer is defined to have reached the end of its life when it reaches the beginning of the Wearout Period.

Print head life: 6,750,000 characters

1.7.4.3 Receipt printer section:

Life Mechanism: 15,000,000 lines

The printer is defined to have reached the end of its life when it reaches the beginning of the Wearout Period.

MTBF 360,000 hours

Failure is defined as a Random Failure occurring at the time of the Random Failure Period.

MCBF 52,000,000 lines

This is an average failure interval based on failures relating to Wearout and Random Failures up to the life of 15 million lines.

Thermal head life: 100 million pulses, 100 Km

Autocutter life: 1,500,000 cuts

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TM-H6000II Technical Reference Guide

Ambient temperature

[˚C]

[% RH]

Relative humidity

Operating environment range

34 ˚C, 90 %

40 ˚C, 65 %

45 ˚C, 50 %

10 0

0 10 20 30 40 50

1.7.5 Environmental Conditions

Temperature: Operating: 5 C° to 45 C° (41F° to 113F°)

Storage: –10C° to 50 C° (14F° to 122F°)

(except for paper and ribbon)

Humidity: Operating: 10 to 90% RH

Storage: 10 to 90% RH (except for paper and ribbon)

34°C(93°F), 90%

40°C(104°F), 65%

45°C(113°F), 50%

Vibration resistance: When packed:

Operating temperature and humidity range

Frequency: 5 to 55 Hz Acceleration: 2 G Sweep: 10 minutes (half cycle) Duration: 1 hour Directions: x, y, and z

No external or internal damage should be found after the vibration test, and the unit should operate normally.

Rev. A General Information 1-25

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Impact resistance: When packed:

Package: EPSON standard package Height: 50 cm (19.69") Directions: 1 corner, 3 edges, and 6 surfaces

No external or internal damage should be found after the drop test, and the unit should operate normally.

When unpacked: Height: 5 cm (1.97") Directions: Lift one edge and release it (for all 4 edges).

When the printer is not printing, no external or internal damage should be found after the drop test.

Acoustic noise (operating): Receipt:

When using autocutter: Approximately 52 dB (bystander position)

When not using autocutter: Approximately 45 dB (bystander position)

1.7.6 Installation

The printer must be installed horizontally.

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1.8 External Dimensions and Weight

Width:186 mm (7.32 in)

Depth:298 mm (11.73 in) (except for the protrusion)

Height:185 mm (7.28 in)

Weight:Approximately 5.8 kg (12.8 lb)

(All the numeric values are typical.)

Color:EPSON standard color (ECW)

TM-H6000II Technical Reference Guide

Rev. A General Information 1-27

Page 42

1.9 Maintenance Area

The illustrations below show the area around the printer required for maintenance.

3 0 2

56 345

2 8 2

NOTE:203 mm =8 in

56 mm =2.2 in 345 mm =13.6 in 282 mm =11.1 in

1.10 Comparison Table

Differences between the TM-H6000II and the previous model, the TM-H6000, are shown in the following table.

Specification related items TM-H6000 TM-H6000II

2 dimension barcode PDF 417 availability

2 color printing Not available Available

Image scanning Not available Not available

Image data storage Not available Not available

Image data compression method

Image data transmission format

Not available Available

-- --

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TM-H6000II Technical Reference Guide

Specification related items TM-H6000 TM-H6000II

Thermal print speed max 150 mm/s Single color mode: max

170 mm/s 2-color print mode: max

56.4 mm/s

Optional roll paper spacer for 58mm or 60mm PG-58

Ladder barcode print speed max 70mm/s max 114mm/s

ESC/POS commands -- Supports more command

EMI (CE marking) Class B Class B (North American

OPOS supported version (*2) 1.92E or later 2.10E or later

APD (Advanced Printer Driver) supported version (*2)

Available by memory switch setting option: PG-58

2.01E or later 2.03E or later

Available by memory switch setting option: PG-58 Print speed: Single color mode: max 150 mm/s 2-color print mode: max

56.4 mm/s

than TM-H6000 (*1)

model is Class A)

(*1) About supported ESC/POS command, see each specification or ESC/POS Application Programming Guide(APG).

(*2) Please contact EPSON about supported OS version,

Rev. A General Information 1-29

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1-30 General Information Rev. A

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TM-H6000II Technical Reference Guide

Chapter 2

System Planning

This section provides you information for system planning.

2.1 Control Method

A TM printer can print and be controlled using any of the following three methods:

1. Windows printer driver (EPSON Advanced Printer Driver)

2. EPSON OPOS ADK

3. ESC/POS commands

Depending on the driver or interface to be used, an IP setting tool for the Ethernet specification, a USB device driver, and a logo registration utility for printing (TMFlash logo utility) are provided.

See “How to Get a Driver” in this chapter.

2.1.1 Windows Driver (EPSON Advanced Printer Driver)

The EPSON Advanced Printer Driver is a method for controlling the TM printer in the same manner as the Windows standard printer driver.

2.1.1.1 General Features of the EPSON Advanced Printer Driver

The EPSON Advanced Printer Driver has the following features:

❏ Supplies the Windows printer driver for the TM printer, which enables printing through

general Windows applications.

❏ Enables executing unique functions of the POS printer, such as paper cutting and drawer

opening.

❏ Font type selection enables printing with the printer’s internal fonts. ❏ Enables obtaining the printer status by StatusAPI with a programming language such as

VisualBasic. This makes it possible to have bi-directional communication with the TM printer under the Windows standard printer driver environment.

Note:

The statusAPI is the API for controlling the printer, which is supplied exclusively by EPSON. Using this enables obtaining printer status and transmitting ESC/POS commands.

Rev. A System Planning 2-1

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2.1.1.2 EPSON Advanced Printer Driver Components

Installer recognizes PC environment in which the installation will be done and installs DLL files and software components necessary for operating automatically. Driver, sample program, or manual can be selected to be installed.

❏ Driver

You can select a driver depending on the purpose of usage (installation can be done at the same time). Each has functions such as two-color printing, smoothing, continuous printing, and option selection for cutting method.

• Receipt: printing receipt

•Slip: printing slip

• Reduce35: reducing whole print display to fit it into the width of receipt paper and

printing it

❏ Sample program

Sample program for using the StatusAPI with Visual Basic and Visual C++ can be installed.

❏ Manual

The following manuals can be installed:

• Driver: User’s Manual

• Status API: Reference Manual

2.1.1.3 EPSON Advanced Printer Driver Support Environment

❏ Supported interfaces

• Serial, Parallel, USB, EtherNet

❏ Supported Operating Systems: Epson has confirmed performance with the following:

• Windows 95 English Version Standard OSR2.5

• Windows 98 English Version Second Edition

• Windows NT Ver 4.0 English Version SP5, SP6

• Windows 2000 English Version

❏ Supported Development Languages

• Visual Basic

• VisualC++

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TM-H6000II Technical Reference Guide

❏ Supported devices

(For detailed information on which devices can be used, see the release note for the driver.)

• EPSON receipt printer

• EPSON customer display

•EPSON cash drawer

Note:

The USB specification printer needs the USB driver and the setting utility in addition.

For detailed information, please contact your dealer or EPSON.

Ethernet

specification printer needs the IP

2.1.2 EPSON OPOS ADK

EPSON OPOS ADK supports the development environment necessary for OLE for Retail POS (OPOS) application development by OPOS Control proposed by the OPOS committee and supplies a printer driver (OCX) conforming to OPOS.

When developing an OPOS confirmed application, use the following control methods. EPSON OPOS ADK has the following features.

❏ EPSON OPOS ADK supports not only the OPOS Control (CO + SO) proposed by the OPOS

committee but also totally supports the OPOS application development environment such as utilities for installation and setup, the contents necessary for development, such as sample programs and manuals, and also the function of Log when debugging, and silent installation, which enables easy installation for a targeted PC.

❏ EPSON OPOS ADK supports DirectIO with parameters for unique functions exclusively for

TM printers by EPSON. Also the power notice function, offline buffer clear processing, and device irregular processing that has been taken into account by developers are supported by the driver; these can reduce the number of application steps.

Note:

For detailed information for the API functions, refer to “Application Programmer’s Guide (APG)” issued by the OPOS committee.

2.1.2.1 General Features of EPSON OPOS ADK (OPOS Control)

OPOS Control included in EPSON OPOS ADK has the following features:

❏ Offers CO for each device class and SO for EPSON devices. ❏ Can use Direct IO with parameter

• Acquires maintenance counter

• Prints bit image for which NVRAM has already been registered

Rev. A System Planning 2-3

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❏ Power on notice function (recovering automatically to the status before the power is turned

off when turning on the power again)

❏ Offline buffer clear processing (deleting contents in print buffer at offline) ❏ Debugging function (trace function)

• Logs between an application and CO (for used API and its return value)

• Logs for device status (acquires causes for offline and errors in devices)

2.1.2.2 EPSON OPOS ADK Contents

Any installer later than EPSON OPOS ADK Ver2.10 supports the silent install function that can install the OPOS environment without a user interface, which offers easier installation. With this installer, OPOS Control for EPSON devices that are compatible with OPOS, manuals, utilities and sample programs described below can be installed.

❏ OPOS Control for EPSON devices

The following can be installed: CO, SO, header file for C++, header file for VB, TLB file for CO, or device information file.

❏ Manuals

• User’s Guide (Environment construction manual: installation/uninstallation/usage of

each utility)

• Application Development Guide (for OPOS compatible application developers: editions

for common description and for each device)

❏ Utilities

• SetUpPOS Utility

Can select a device to be used, connection port and settings, such as paper width, monochrome/two-color (only for two-color supported devices) and print waiting time.

• TM Flash logo utility

Can register a bit map file to the printer and customer display.

• USB device driver

Required to connect a USB specification printer.

• Sample program

Sample programs in VB and VC++ can be installed.

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TM-H6000II Technical Reference Guide

2.1.2.3 EPSON OPOS ADK Supported Environment

❏ Supported interfaces

• Serial, Parallel, USB, EtherNet

❏ Supported Operating Systems: Epson has confirmed performance with the following:

• Windows 95 English Version Standard OSR2.5

• Windows 98 English Version Second Edition

• Windows NT Ver 4.0 English Version SP5, SP6

• Windows 2000 English Version

❏ Supported Development Languages

• Visual Basic

• VisualC++

2.1.3 ESC/POS Command

Print/control by ESC/POS commands is direct control for TM printers using the ESC/POS commands proposed by EPSON. Sending ESC/POS commands to the printer from an application enables direct control of the printer. For the detailed information regarding the ESC/POS commands, contact the dealer where you purchased the product.

Note:

USB specification printer needs the USB driver and the setting utility in addition.

For detailed information, see item 4.1.4 Driver Information and Download Site in this Chapter.

Ethernet

specification printer needs the IP

2.1.4 How to Get a Driver

Please contact EPSON or your dealer about OPOS, APD, and ESC/POS.

2.2 Connection Form and Cables

2.2.1 USB

The TM printer can be connected to the host PC via a USB connector, and other TM printers can be connected to the first printer via USB. (See “Changing the DIP Switch Settings” in Chapter 3 for DIP switch settings.)

Rev. A System Planning 2-5

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Modular

Self-powered USB HUB

Cash drawer

Note:

UB-U01II has bus-powered USB HUB. Therefore This USB model printer can’t be connected directly to other bus powered HUB (including other USB model TM printer) and bus-powered function which current consumption is over 100mA. If you would like to connect other USB model TM printer with UB-U01II, use a self powered USB HUB as shown in the above figure.

The host PC needs to have an installed “USB device driver” for using USB model TM printer. Please contact EPSON or your dealer about the USB device driver and the procedure for installing.

2.3 Serial Connection

When the TM printer is connected to the host PC with a serial interface, the following connection forms are possible:

• Stand alone

• Y-connection

• Pass-through connection

2-6 System Planning Rev. A

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Connections for usable serial cross cables are as follows:

TM-H6000II Technical Reference Guide

The type of cable that should be used depends on the operation and the handshake method for the TM printer. You can operate the TM printer by Windows driver, OPOS, or ESC/POS commands. XON/XOFF, DTR/DSR, or RTS/CTS are available as handshake controls. See tables in following sections for the type cable for each connection.

Rev. A System Planning 2-7

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2.3.1 Stand alone

Both TM printer and customer display (DM-D) are connected to the host PC via serial port.

Application

TM side control control setting

XON/XOFF 1 Type A or B — —

2 DM-D500: A,B

DTR/DSR 1 — Type A or B Type B

2— Type A or B Type B

XON/XOFF (except OPOS)

Other DM-D: not available

DTR/DSR (DOS, OPOS, Visual C)

——

RTS/CTS (DOS, Windows driver, Visual C, Visual Basic, MSComm)

2.3.2 Y-connection

TM printer is connected to the host PC via serial port and the customer display (DM-D) is connected to TM printer via modular connector.

Application

TM side control control setting

XON/XOFF Not available — —

DTR/DSR — Type B (*) Type B

XON/XOFF (except OPOS)

DTR/DSR (DOS, OPOS, Visual C)

RTS/CTS (DOS, Windows driver, Visual C, Visual Basic, MSComm)

(*) When RTS/CTS control is used between the TM and DM.

Note:

You need to use the UB-S09 interface when you use a modular connector.

On the DM-D (DM-D500 etc...) which has DIP switch to select Y-type connection, confirm that the DIP switch has been set “Y-type connection: Enable.”

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TM-H6000II Technical Reference Guide

2.3.3 Pass-through connections

The TM printer is connected to the customer display (DM-D) via a serial port, and the DM-D is connected to the host PC via a serial port.

Note:

On the DM-D (DM-D500 etc...) which has DIP switch to select Y-type connection, confirm that the DIP switch has been set “Y-type connection: Disable.”

Application

TM side control control setting

XON/XOFF Not available — —

DTR/DSR 1 — Type A or B Type B

2 — Type A or B Type A or B

XON/XOFF (except OPOS)

DTR/DSR (DOS, OPOS, Visual C)

RTS/CTS (DOS, Windows driver, Visual C, Visual Basic, MSComm)

2.4 Parallel Connection

The TM printer is connected to the host PC via a parallel interface board (UB-P02II). The customer display (DM-D) is connected to the host PC via a serial port.

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2.5 Ethernet

TM printers are connected to a network via a hub using an Ethernet cable.

Note:

If the TM printer is connected to the host PC via an Ethernet interface, a DM-D cannot be connected to the TM printer.

We provide the IP address setup utility“EPSON TMNet WinConfig,” for setting the IP address of the Ethernet model TM printer on the host PC. Please contact EPSON or your dealer about “EPSON TMNet WinConfig” and the procedure for installing.

2-10 System Planning Rev. A

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Chapter 3

Setup

3.1 Part Name and Basic Operation

3.1.1 part name

control panel

TM-H6000II Technical Reference Guide

roll paper cover

unit cover

front cover

power switch

3.1.1.1 Connectors

WARNING:

Do not connect a telephone line to the drawer kick-out connector or the display module connector; otherwise the printer and the telephone line may be damaged.

Rev. A Setup 3-1

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You can connect up to four cables to the printer. They all connect to the connector panel (on the bottom rear of the printer), which is shown below.

interface connector

display module connector

drawer kick-out connector

power supply connector

Note:

This illustration shows the serial interface model. The parallel interface connector looks slightly different.

3.1.2 The Control Panel

3.1.2.1 LED

POWER

This light is on when the power is turned on.

ERROR

When this light is on but not blinking, it means that the printer is offline. Check to see if a cover is open. When this light is blinking, there is an error. See “LED Blinking Pattern” in Chapter 4.

PAPER OUT

This light comes on when the printer is out, or nearly out, of roll paper. The printer has a paper end detector, and it also has a near-end detector (which can be adjusted) to warn you that the printer is nearly out of paper. See “Adjusting the Roll Paper Near End Detector” on page 3-18 for information on adjusting the detector.

This light blinks during the self-test printing standby state or macro execution standby state (when the macro execution command is used).

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TM-H6000II Technical Reference Guide

SLIP

❏ This light blinks when the printer is ready to receive slip paper. It stays on during printing

on slip paper and blinks again when slip paper should be removed. When the slip paper is removed in the slip removal waiting state, the printer enters the paper roll mode two seconds later. The SLIP LED light is on during this time. The blinking patterns for the slip inserting and removal waiting states are different as follows:

State

Slip insertion waiting

Slip removal waiting

Check insertion waiting (only for MICR-equipped model)

SLIP LED Blinking Pattern

320 ms

2080 ms

1760 ms

3.1.2.2 Control Panel Buttons

The control panel has two paper buttons that you may have to use, although most paper handling functions will be handled by your software.

FEED

Use this button to feed roll paper or to start a roll paper self test. (See the instructions later in this chapter.)

RELEASE

Use this button to release slip paper or to start a slip paper self test. (See the instructions later in this chapter.)

Panel Button Operations

ESC/POS command can be set to enable or disable the panel buttons, but in some situations the setting of ESC/POS command is ignored, as you can see in the table below:

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If receipt is selected

If slip is selected

Normal Mode

All covers are closed

FEED Follow ESC/POS

command

RELEASE Follow ESC/POS

command

FEED Follow ESC/POS

command

RELEASE Follow ESC/POS

command

Paper roll cover is opened

Disabled Disabled Follow ESC/POS

Enabled

Follow ESC/POS command

Enabled

Unit cover is opened

Enabled Enabled

Front cover is opened

command

Slip ejection waiting status

All covers are closed

command

Paper roll cover is opened

Follow ESC/POS command

Enabled

Unit cover is opened

Enabled Enabled

Front cover is opened

If receipt is selected

If slip is selected

Slip insertion waiting status

FEED— ————

RELEASE—————

FEED Disabled Follow ESC/POS

RELEASE Disabled Follow ESC/POS

Note:

The default setting of the ESC/POS command is “Enable.”

3.2 Setup Flow

You have to set up your printer to use it. And you can adjust some feature by customizing them. This section describes the setup.

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The set up flow of preparing to use printer is below..

Printer setup (See “Printer setup,” page 3-5)

Printer customizing (See “Customizing,” page 3-16)

Driver setup

❏ OPOS ❏ APD

(See “Install a Printer Driver in the Host PC / POS Terminal,” page 3-25)

Complete set up

TM-H6000II Technical Reference Guide

Note:

When you use OPOS (OCX driver from EPSON) or Advanced Printer Driver, you need to install the driver. When you use ESC/POS commands, you don’t have to install drivers. For information on these drivers, see “Control Method” on page 2-1 and “Install a Printer Driver in the Host PC / POS Terminal” on page 3-25.

3.3 Printer setup

This section describes the setup. The flow of preparing to use printer is below

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Start set up

1. Install ribbon cassette(s)

1’. Installing the Optional Endorsement Ribbon Cassette (Endorsement function is factory option)

2. Install roll paper

3. Connect the printer to host PC / POS terminal

4. Connect power supply (PS-180 / PS-170)

Complete set up

Note:

If your printer is equipped with the optional endorsement function, you also need to install the endorsement ribbon cassette, which is smaller than the standard ribbon cassette. If your printer isn’t equipped with the optional endorsment function, you don’t need to install it.

When you use this printer with serial interface, you have to adjust the communication settings. See “Customizing” on page 3-16 for how to set them.

3.3.1 Installing or Replacing the Ribbon Cassette

EPSON recommends the use of genuine EPSON ribbon cassettes. Ribbon cassettes not manufactured by EPSON may cause damage to your printer that is not covered by EPSON’s warranties.

To install the ribbon cassette for the first time or to replace a used ribbon, follow the steps below:

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Note:

Be sure to turn on the power before installing a ribbon cassette.

1. Unpack the ribbon cassette and turn the knob in the direction shown to take up any slack.

Knob

2. Open the front cover of the printer, using the tabs on each side of the cover.

3. Remove the old ribbon, if there is one.

Tab

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4. Insert the new ribbon cassette as shown.

5. Turn the knob two or three times to make sure the ribbon is seated correctly. You can also look at the side of the slip unit to see if the ribbon is in the correct place. See below.

Edge of ribbon cassette

6. Close the front cover of the printer.

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3.3.2 Installing or Replacing the Optional Endorsement Ribbon Cassette

If your printer is equipped with the optional endorsement function, you also need to install the endorsement ribbon cassette, which is smaller than the standard ribbon cassette.

EPSON recommends the use of genuine EPSON ribbon cassettes. Ribbon cassettes not manufactured by EPSON may cause damage to your printer that is not covered by EPSON’s warranties.

Note:

Be sure to turn on the power before installing a ribbon cassette.

1. Unpack the ribbon cassette and turn the knob in the direction shown to take up any slack.

2. Open the unit cover, as shown below. Inside the printer, push the levers backward to open the unit.

Note:

Do not open the unit during printing.

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3. Insert the ribbon cartridge into the printer. You can see a properly installed ribbon in the illustration below with the arrow pointing to the knob.

4. Turn the knob two or three times to make sure that the ribbon is seated correctly.

5. Close the cover of the printer.

3.3.3 Installing or Replacing the Paper Roll

Note:

Do not use paper rolls that have the paper glued or taped to the core because they might cause a paper jam.

To prevent paper jams, make sure that nothing obstructs paper coming out of the paper exit, and do not pull the paper out of the printer.

If you would like to use roll paper which is 60mm or 58mm width, you need to adjust paper width of printer. See “Adjusting the Roll Paper Width” on page 3-17 for details.

1. To prevent data loss make sure that the printer is not receiving data.

2. Open the paper roll cover by lifting up the two tabs on the paper roll cover and then pushing the cover back.

3. Remove the used paper roll core if there is one.

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4. Insert the paper roll as shown.

5. Be sure to note the correct direction that the paper should come off the roll.

6. Pull out a small amount of paper, as shown. Then close the cover and tear off the extra paper by pulling it toward the front of the printer.

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3.3.4 Connecting the Printer to the Host PC / POS Terminal

All cables are connected to the connector panel located on the lower rear side of the printer.

Drawer kick connector

Interface connector

Customer Display (DM-D) connector

Power supply connector

Connector panel

Note:

The figure above shows the connector panel for the RS-232/RS-485 interface model printer. The shape of the interface connector varies according to the type of interface used.

Be sure to turn off the power supply for both the printer and the host computer unit before connecting the various cables.

3.3.4.1 Serial interface model

Before connecting any of the cables, make sure that both the printer and the host PC are turned off.

You need an appropriate serial, parallel, USB, or Ethernet interface cable to connect your computer to the printer. For the serial model, it is important that you use a null modem cable, not any other serial cable, and for the parallel model use an IEEE 1284 cable.

1. Plug the cable connector securely into the printer’s interface connector.

2. If the cable connector has screws on it, tighten the screws on both sides of the connector.

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Note:

Your printer has inch-type hexagonal lock screws installed. If your interface cable requires millimeter-type screws, replace the inch-type screws with the enclosed millimeter-type screws using a hex screwdriver (5 mm).

Inch screw

Millimeter screw

3. If your interface connector has a grounding wire, attach it to the printer using the screw labeled FG, which is next to the interface connector.

4. Attach the other end of the cable to the host PC.

Note:

When using serial interface, you need to adjust serial communication using the DIP switches. See “Adjusting the DIP Switches” on page 3-19 for details.

3.3.4.2 Parallel Interface Models

1. Press the connector on the end of the interface cable firmly into the interface connector on the connector panel.

2. Press down the clips on either side of the connector to lock it in place.

3. For interface cables equipped with a ground line, attach the ground line to the screw hole marked "FG" on the printer.

4. Connect the other end of the interface cable to the host computer.

3.3.4.3 USB Interface Models

1. Attach the locking wire saddle at the location shown in the figure below.

2. Hook the USB cable through the locking wire saddle, as shown in the figure below.

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Note:

Hooking the USB cable through the locking wire saddle, as shown in the figure below, will prevent the cable from coming unplugged.

USB upstream connector

UB-BOARD

Locking wire saddle

USB downstream connector

(Only for the USB HUB: UB-U01)

DM connector

USB cable

Attaching locking wire saddle

3. Connect the USB cable from the host computer to the USB upstream connector.

4. For models that have the UB-U01II installed, a maximum of two USB devices can be connected to the USB downstream connector.

Note:

The UB-U01 serves as a bus power-supply hub. Therefore, it is important to note that bus power supply hubs (including the UB-U01II) and bus power supply functions with power dissipation of 100 mA or more cannot be connected directly to the printer. (A UB-U02II can be directly connected to a UB-U01 hub.)

5. Install the UB-U01II/02II device driver on the host computer.

Note:

For information on how to obtain the required device drivers and their installation procedures, contact the nearest EPSON service center.

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3.3.4.4 Connecting a Drawer

CAUTION:

Be sure to connect a drawer that meets printer specifications. Connecting a drawer of the wrong specifications may result in damage to both the drawer and the printer.

Never connect a telephone line to the drawer kick out connector (labeled “DK”). Doing so may result in damage to both the telephone line and the printer.

Never connect the drawer cable to the customer display connector (labeled “DM-D”). Doing so may result in damage to both the drawer cable and the printer.

1. Connect the drawer cable to the drawer kick out connector (labeled “DK”) on the connector panel.

Drawer kick connector

Interface connector

2. The connecting is finished.

Customer Display (DM-D) connector

Connecting drawer

Power supply connector

3.3.5 Connecting the Power Supply Unit (PS-180/ 170)

Use the optional EPSON PS-170 power supply or equivalent for your printer.

WARNING:

Make sure you use the EPSON PS-170 power supply or equivalent. Using an incorrect power supply may cause fire or electrical shock.

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CAUTION:

When connecting or disconnecting the power supply from the printer, make sure the power supply is not plugged into an electrical outlet. Otherwise you may damage the power supply or the printer.

If the power supply’s rated voltage and your outlet’s voltage do not match, contact your dealer for assistance. Do not plug in the power cord. Otherwise you may damage the power supply or the printer.

1. Make sure the printer’s power switch is turned off, and the power supply’s power cord is unplugged from the electrical outlet.

2. Check the label on the power supply to make sure the voltage required by the power supply matches that of your electrical outlet.

3. Plug the power supply cord into the connector shown below.

Power supply connector

Note:

To remove the DC cable connector, make sure the power supply’s power cord is unplugged; then grasp the connector at the arrow and pull it straight out.

3.4 Customizing

This printer is able to be customized for the items below:

❏ Roll paper width (80mm / 60mm / 58mm) ❏ Roll paper near end detector ❏ DIP switch (communication condition, print density, two-color mode, etc...) ❏ Memory switch (some notices enable/disable, roll paper supply, etc...)

The current settings can be confirmed by a self-test.

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3.4.1 How to Confirm Current Settings

You can use a self-test to confirm the current settings. See “Self Tests” on page 3-31.

3.4.2 Adjusting the Roll Paper Width

Follow the procedure below to adjust the roll paper width.

1. Open the roll paper cover.

2. Install/remove/adjust the roll paper guide (PG-58).

Open the roll paper cover and remove the screw on the right end. Do not discard the screw, as it may be reused later.

Screw

Insert the tab on the paper guide into the hook on the printer and then push the paper guide into place.

Tab

Hook

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When using 58mm paper, slide the entire paper guide to the left; when using 60mm paper, slide the entire paper guide to the right. Make sure that the paper guide is set securely in place.

58 mm setup position

60 mm setup position

Secure the paper guide in place with the screw that was provided with the paper guide.

3. Set Memory switch 8-3 according to the paper width by using Memory switch setting utility. Please contact your dealer or EPSON about detail information of the memory switch, and see the manual of Memory switch setting utility for how to use the utility.

Note:

When you using OPOS or APD, you may not set the memory switch.

The procedure is finished.

3.4.3 Adjusting the Roll Paper Near End Detector

The paper near end detector detects when paper is almost gone by measuring the diameter of the paper roll. The detector has two settings.

Note:

Because of variations in paper roll cores, it is not possible for the detector to measure exactly the length of paper left on the roll when the detector is triggered.

If you want more paper left when the detector is triggered, change the setting, as described below.

1. Open the printer cover, and remove the paper roll.

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2. Loosen the adjusting screw with a coin, and carefully move the detecting lever up.

Adjusting screw

Detecting lever

3. Tighten the adjusting screw, and check to be sure that the detecting lever moves freely.

4. Replace the paper roll.

3.4.4 Adjusting the DIP Switches

The printer has two sets of DIP switches. The function of the DIP switches is different for each interface model.

3.4.4.1 Changing the DIP Switch Settings

If you need to change settings, follow the steps below to make your changes:

CAUTION:

Turn off the power while removing the DIP switch cover to prevent an electric short, which can damage the printer.

Use a crosshead screwdriver to remove the screw holding the DIP switch cover.

1. Make sure the printer is turned off.

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2. Remove the screw from the DIP switch cover. Then take off the DIP switch cover.

DIP switch cover

3. Set switches using a pointed tool, such as tweezers or a small screwdriver.

switches

4. Replace the DIP switch cover. Then secure it with the screw.

The new settings take effect when you turn on the printer.

Note:

The functions of the switches of are shown in the following sections.

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3.4.4.2 Serial interface model

DIP Switch 1

SW Function ON OFF

1-1 Data receive error Ignored Prints “?”

1-2 Receive buffer capacity 45 bytes 4 KB

1-3 Handshaking XON/XOFF DTR/DSR

1-4 Data word length 7 bits 8 bits

1-5 Parity check Enabled Disabled

1-6 Parity selection Even Odd

1-7 Transmission speed (See the table below.)

1-8

Transmission speed

Transmission Speed in BPS (bits per second) 1-7 1-8

4800 ON ON

9600 OFF ON

19200 ON OFF

38400 OFF OFF

TM-H6000II Technical Reference Guide

DIP Switch 2

SW Function ON OFF

2-1 Handshaking (BUSY condition) Receive buffer full Offline or receive

2-2 Customer display connection Connected Not connected

2-3 Print density (See the table below.)

2-4

2-5 Internal use Fixed to OFF

2-6 Internal use Fixed to OFF

2-7 I/F pin 6 reset signal Enabled Disabled

2-8 I/F pin 25 reset signal Enabled Disabled

buffer full

Print density

Print Density SW 2-3 SW 2-4

1 (Light) ON ON 2↑ OFF OFF 3↓ ON OFF

4 (Dark) OFF ON

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Notes:

Changes in DIP switch settings (excluding switches 2-7 and 2-8, interface reset signals) are recognized only when the printer power is turned on or when the printer is reset. If the DIP switch setting is changed after the printer power is turned on, the change does not take effect until the printer is turned on again or is reset.

If you turn on DIP switch 2-7 or 2-8 while the printer power is turned on, the printer may be reset, depending on the signal state. DIP switches should not be changed while the printer power is on.

If the print density is set to level 3 or 4, printing speed is usually reduced.

For a tip about print density, see “When Using Original Paper” on page 3-24.

3.4.4.3 Parallel / Ethernet interface model

DIP Switch 1

SW Function ON OFF

1-1 Auto line feed Always enabled Always disabled

1-2 Receive buffer capacity 45 bytes 4KB

1-3~

Reserved Fixed to OFF

1-8

DIP Switch 2

SW Function ON OFF

2-1 Handshaking

(BUSY condition)

2-2 Internal use (Do not

change setting.)

2-3 Print density (See the table below.)

2-4

2-5~

Internal use (Do not

2-6

change setting.)

2-7 Reserved (for serial

interface)

2-8 I/F pin 31 reset signal

(Do not change setting.)

Receive buffer full Offline or receive

Fixed to OFF

Fixed to ON

buffer full

Print density

Print Density SW 2-3 SW 2-4

1 (Light) ON ON 2↑ OFF OFF 3↓ ON OFF

4 (Dark) OFF ON

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Notes:

When pin 6 of the interface connector is used for the reset signal, the printer is reset at MARK on the RS-232 level.

Changes in DIP switch settings (excluding switch 2-8, interface reset signal) are recognized only when the printer power is turned on or when the printer is reset by using the interface. If the DIP switch setting is changed after the printer power is turned on, the change does not take effect until the printer is turned on again or is reset.

If you turn on DIP switch 2-8 while the printer is turned on, the printer may be reset, depending on the signal state. DIP switches should not be changed while the printer power is on.

If the print density is set to level 3 or 4, printing speed is usually reduced.

For a tip about print density, see “When Using Original Paper” on page 3-24.

3.4.4.4 USB interface model

DIP Switch 1

SW Function ON OFF

1-1 Auto line feed Always enabled Always disabled

1-2 Receive buffer capacity 45 bytes 4KB

1-3~

Reserved Fixed to OFF

1-8

TM-H6000II Technical Reference Guide

DIP Switch 2

SW Function ON OFF

2-1 Handshaking

(BUSY condition)

2-2 Customer display

connection

2-3 Print density (See the table below.)

2-4

2-5~

Internal use (Do not

2-6

change setting.)

2-7 Reserved (for serial

interface)

2-8 Reserved Fixed to OFF

Receive buffer full Offline or receive

buffer full

Connected Not connected

Fixed to OFF

Print density

Print Density SW 2-3 SW 2-4

1 (Light) ON ON 2↑ OFF OFF 3↓ ON OFF

4 (Dark) OFF ON

Notes:

If the print density is set to level 3 or 4, printing speed is usually reduced.

For a tip about print density, see “When Using Original Paper” on page 3-24.

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3.4.4.5 When Using Original Paper

When you use original paper such as P350 (F380), we recommend setting the DIP switches as shown in the table below. The setting differs depending on each paper specification. See the Other Qualified Suppliers for Thermal Paper section later in this chapter.

DIP SW2

Original paper type

P350 (F380) ON ON 1

PD160R, AF50KS-E, P310, P300 OFF OFF 2

Print density level34

Note:

See the thermal paper section in Chapter 4 for information about thermal paper.

3.4.5 Memory Switches

This printer has “Memory switches“ which are software switches. A memory switch setting utility can change the memory switch 1 or 8 to ON or OFF as shown in the table below (default: all OFF):

• Switch 1

Bit ON OFF

1 Transmits the power ON notice Does not transmit the power ON notice

~8 Reserved (Do not change the setting)

• Switch 8

Bit ON OFF

1-2 Reserved (Do not change the setting)

3 Uses a 58 mm width roll paper Uses an 80 mm width roll paper

4 Uses two-color roll paper Uses monochrome roll paper

5-6 Reserved (Do not change the setting)

7 Slip paper jam detection: Disabled Slip paper jam detection: Enabled

8 Becomes recoverable error if the unit cover is open

during printing

Goes offline if the unit cover is open during printing

Note:

Settings of the memory switch are stored in the NV memory; therefore, even if the printer is turned off, the settings are maintained. Excessive use of this function may destroy the NV memory. As a guideline, do not use this function more than 10 times a day.

For information about the Memory switch utility, please contact your dealer or EPSON.

When you use OPOS or APD, generally you don’t need to adjust memory switch because OPOS or APD are able to set these items automatically.

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3.4.6 How to Use Two-Color Printing

This printer is able to print in two colors by using two-color thermal paper. The adjustment method is described below.

1. Adjust Memory switch 8-4 to ON “ page 3-24.) When you use OPOS, adjust the “paper” item in the setupPOS utility.

2. Install two-color thermal paper in the printer.

3. Print two color data. (Ex: two-color graphic data)

Note:

When you use APD, you may use the memory switch utility to set the memory switch. For information about the Memory switch utility, please contact your dealer or EPSON.

Uses two-color roll paper.“ (See “Memory Switches” on

3.5 Install a Printer Driver in the Host PC / POS Terminal

EPSON provides printer drivers for the TM-H6000II. The drivers are OPOS and Advanced

Printer Driver (APD). They are for the Windows environment.

3.5.1 OPOS

3.5.1.1 Installing and Setting Up

When you install and set up, please refer to the User's Manual. The file is automatically created by the installation of the OPOS ADK.

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Outline of the installation and setup procedure is as follows.

START

1. Installation OPOS ADK

(Execute the Setup.exe in DISK1, and continue to installation by wizard)

Is installation completed?

ERROR

Completed

2. Setup the OPOS & device setting by using SetupPOS utility

You can setup the OPOS and device setting by the SetupPOS utility.

2.1 Setup the OPOS & device setting

❏ Select the device and I/F setting

For detail refer to [ User Manual]

❏ Device specified setting

• Paper type & size setting

•Bitmap setting

• Color print setting

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2.2. Device communication test by execute the CheckHealth

ResultCode

SUCCESS

The OPOS and device settings are right.

The Install and Setup are completed.

(3. Confirmation by sample program)

ERROR

Confirm the error condition refer to the [User's manual]

4. Make a OPOS compliant program

END

1. Installation.

Execute the Setup.exe in DISK1. and continue to installation by wizard.

2. Setup the device and environment.

1. Set the device setting by using SetupPOS utility.

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• Select the device and I/F setting.

• Device specified setting. (set the specified setting of the device)

2. Execute the CheckHealth Device communication test.

• If you get "SUCCESS", the setting of the device are right.

• If you get others ResultCode (error), please re-check the device connection setting by

following the [User's Manual].

After performing the above procedure, please use an OPOS compliant program in your system.

Note:

Please refer to sample program when you make a program.

OPOS ADK provide a sample program for each device class. The sample programs are intended as programs to serve as references for application developers. The ways to use the principal methods and properties for each device are introduced in the form of Visual Basic, Visual C++ programs. In this manual, it is introduced in the form of Visual Basic.

3.5.1.2 Package contents of EPSON OPOS ADK.

Package contents of EPSON OPOS ADK are same as that of previous one.

❏ Installer ❏ SetupPOS Utility ❏ OPOS Controls ❏ Manual

• User’s Manual :Installation of the EPSON OPOS ADK, Configurations,and explanations of the attached tools.

• ADG : Detailed information on the each device to support the development.

ADG for General : General information on the development.

ADG for Common Information : Common information to all the devices.

ADG for device class : General information on the device class.

ADG for model : Specific explanation on the device.

Sample program : Information on the Sample Programs.

❏ Sample Program

Sample program for VB and VC (for each device class)

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3.5.2 Advanced Printer Driver (APD)

3.5.2.1 Installing and Setting Up

When you install and set up the APD, please refer to the “EPSON Adcanved Printer Driver Install Manual.“ The Manual is a PDF file, which is provided with other manuals for the APD.

Outline of installation and setup procedure is as follows.

1. Install EPSON Advanced Printer Driver

Select the modules needed to install:

TM-H6000II, Status API (and USB device driver)

When the printer is USB interface model

2. Install “USB driver”

What interface model?

When the printer is Serial or Parallel interface model

4. Set up the printer port

5. Test print

When the printer is Ethernet model on Window 98 or 95

3. Install “EPSON Net Direct print”

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1. Install EPSON Advanced Printer Driver

Execute the installer “ADT###e.exe,“ and select modules which you need. The recommended modules are shown below. Refer the installation manual for details.

EPSON TM-H6000 Slip:

EPSON TM-H6000 Receipt:

EPSON TM-H6000 Reduce35:

Status API:

USB driver:

This module (printer driver) is need for printing on slip.

This module (printer driver) is need for printing on receipt.

This module (printer driver) is usable for printing A4 size document on receipt with reduction.

This module is need for monitoring the printer. This module provides API to monitor the printer’s status.

This module (device driver) is need for the USB interface model printer.

Note:

For About Each Manual, Sample program, and each utility, you have to download separately the ADT###e.exe.

2. Install “USB driver”

When you use USB interface model printer, you need to install “USB driver.” The procedure depends on the OS; therefore see the install manual. If you aren’t using a USB interface model printer, you don’t need to install this module.

3. Install “EPSON Net Direct print“

When you use the Ethernet interface model printer with Windows98/95, you need to install “EPSON Net Direct print.” See the installation manual for details. If you aren’t using the Ethernet interface model printer, or aren’t using Windows 98/95, you don’t need to install this module.

4. Setup the printer port

After installing APD (and “USB driver” or “EPSON Net Direct print“) you need to adjust the printer port setting for the printer interface model. See the Installation manual and the User’s manual for details.

Note:

When you use the serial interface model printer, you need to adjust serial communication setting between printer and printer driver. See “Serial interface model” on page 3-21 for information on the settings.

5. Test print

Execute test print from the “property” of printer to confirm the setting. If the test print is not correct, please see the “Notes” on the “User’s Manual” and “Status API Reference Manual” to solve the your problem.

Note:

You can use the printer with sample program (written in Microsoft Visual Basic, Visual C++). The sample program is provided separately.

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3.6 Self Tests

The self tests let you know if your printer is operating properly. There are self tests for both roll paper and slip paper. They check the control circuits, printer mechanisms, print quality, control software version, and DIP switch settings.

These tests are independent of any other equipment or software, so it is a good idea to run them when you first set up the printer and if you have any trouble. If the self tests work correctly, the problem is in the other equipment or the software, not the printer.

3.6.1 Running the Self Test on Roll Paper

1. Make sure the printer is turned off and the printer cover is closed properly.

2. While holding down the FEED button, turn on the printer using the switch on the front of the

printer. The self test prints the printer settings and then prints the following, cuts the paper, and pauses. (The PAPER OUT light blinks.)

If you want to continue SELF-TEST printing, Please press the

FEED button.

3. Press the FEED button to continue printing. The printer prints a pattern using the built-in

character set.

4. The self test automatically ends and cuts the paper after printing the following:

*** completed ** *

The printer is ready to receive data as soon as it completes the self test.

Note:

If you want to pause the self test manually, press the continue the self test.

FEED

button. Press the

FEED

button again to

3.6.2 Running the Self Test with Slip Paper

1. Make sure the printer is turned off and the printer cover is closed properly.

2. While holding down the RELEASE button, turn on the printer using the switch on the front of the printer. (The SLIP light blinks.)

3. Feed a sheet of slip paper into the printer. The printer loads the paper automatically, prints the printer settings, and then ejects the paper. (The SLIP light blinks.)

4. Remove the paper from the printer and feed another sheet of slip paper into the printer to print characters from the character table. Continue to feed slip paper into the printer until the self test prints the following:

***completed***

The printer is ready to receive data as soon as it completes the self test.

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3.6.3 Running the Self Test with the Optional Endorsement Function

If your printer has the optional endorsement function, the slip paper self test is slightly different. When you feed additional sheets of slip paper in step 4, two lines are printed on the back of the slip by the endorsement print mechanism; then the test continues printing on the surface side of the slip as described above.

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TM-H6000II Technical Reference Guide

Chapter 4

Maintenance & Troubleshooting

This section describes maintenance and general troubleshooting.

4.1 Maintenance

4.1.1 Cleaning the Thermal Print Head

CAUTION:

After printing, the print head can be very hot. Be careful not to touch it. Also let it cool before you clean it. Do not damage the print head by touching it with your fingers or any hard object.

1. Open the paper roll cover.

2. Clean the thermal element (the green part) of the print head with a cotton swab moistened with an alcohol solvent (ethanol, methanol, or IPA)

Clean the thermal head periodically (generally every three months) to maintain receipt print quality.

4.1.2 Cleaning the MICR Mechanism

Use a moistened cleaning sheet for the MICR head.

Note:

Be sure not to use an adhesive cleaning sheet.

4.1.2.1 Cleaning frequency

Print head

Clean the MICR head every three months or 6000 passes.

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4.1.2.2 Cleaning sheet

Use the following or an equivalent commercially available cleaning sheet:

PRESAT brand (KIC) “CHECK READER CLEANING CARD.”

4.1.2.3 Cleaning procedure

You can perform cleaning either in self mode or command mode. These modes are described below.

4.1.2.4 Self mode

1. Load a paper roll in the printer.

2. Turn off the power.

3. Open the paper roll cover.

4. Turn the power back on while holding down the RELEASE button.

5. Press the RELEASE button seven times.

6. Close the paper roll cover.

7. The printer prints the following message on receipt paper and the SLIP light flashes.

8. Load the cleaning sheet like a standard check.

CAUTION:

Be sure that the sheet is inserted with the correct side up and that it is inserted in the correct direction.

9. When the sheet is ejected, press the RELEASE button, and remove the sheet from the printer.

CAUTION:

Do not use a cleaning sheet more than once.

4.1.2.5 Command mode

1. Send the cleaning command to the printer.

2. Perform steps 8 and 9, as described in self mode.

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4.2 Troubleshooting

4.2.1 Removing a Paper Jam

CAUTION:

Do not touch the paper feed motor because it can be very hot.

If the paper is jammed in the paper roll section, turn the printer off. Next, open the paper roll cover. Then remove the jammed paper and put the roll back in the printer and close the cover.

If the paper is jammed in the slip section, turn off the printer and remove the jammed paper and use a fresh sheet. If you cannot remove the jammed paper easily, open the unit cover. Move the tabs on the sides of the cover forward and then lift the cover, as shown below.

Tab

Push the levers backward to open the unit as shown below, and then remove the jammed paper.

Lever

If the paper roll cover cannot be opened because paper is caught in the autocutter in the receipt section, follow the instructions in the autocutter section below.

Lever

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4.2.2 Autocutter Jam

If a foreign object such as a push pin or paper clip drops in the autocutter and causes the auto cutter to lock up, the printer enters an error state and begins the recovery operation automatically.

If the problem is not serious, the autocutter returns to its normal position without any intervention by the user.

If the autocutter does not return to its normal position by itself, follow the steps below to correct the problem:

1. If the paper roll cover cannot be opened because paper is caught in the autocutter in the receipt section, open the unit cover. Move the tabs on the sides of the cover forward and then lift the cover, as shown on the previous page.

2. Following the instructions on the label inside the printer, turn the knob until you see a pin in the opening, as shown in the illustration below. This returns the cutter blade to the normal position.

Knob

3. Close the unit cover.

4.2.3 LED Blinking Pattern

4.2.3.1 Error Types

The printer stops all printer operations for the selected paper section, goes offline, and blinks the ERROR LED when detecting an error.

❏ Errors that automatically recover

ERROR Description

Print head temperature error

The temperature of the print head is extremely high

ERROR LED Blinking Pattern

320 ms

Recovery

Recovers automatically when the print head cools

Note:

Print head temperature error is not abnormal.

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❏ Errors that have the possibility of recovery:

When a recoverable error occurs, after the cause of the error is removed, the printer can recover from the error by transmitting error recovery command without turning off the power:

ERROR LED Blinking Pattern

ERROR Description

Autocutter error The autocutter does not

work correctly

320 ms

Recovery

Recovers by error recovery command

Home position detection error

Carriage detection error

Paper roll cover open error

Slip ejection error The slip is not ejected

Unit cover open error Printing on the paper roll or

The home position cannot be detected due to a paper jam

The carriage is malfunctioning due to a paper jam, etc.

Printing on the paper roll is not performed correctly due to a paper roll cover open or unit cover open

when the printer feeds a specified amount of paper

on the slip is not performed correctly due to a unit cover open

Recovers by error recovery command

Recovers by error recovery command with the cover closed

Recovers by error recovery command

When bit 8 of memory switch 8 is set to OFF: Recovers by closing the unit cover

When bit 8 of memory switch 8 is set to ON: Recovers by error recovery command

See “Removing a Paper Jam” (page 4-3) for removing a paper jam.

Note:

When the printer recovers from an error using error recovery command while slip paper is selected, the printer first ejects the slip. A error recovery command do loading paper additionally. However, when the printer recovers from a slip ejection error, the printer only ejects the slip and does not load paper.

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❏ Errors that are impossible to recover:

ERROR Description

R/W error in memory or gate array

High voltage error The power supply voltage

After R/W checking, the printer does not work correctly. Writing to, reading out, or erasing the NV memory for image scanning results does not work correctly.

is extremely high

ERROR LED Blinking Pattern

320 ms

Recovery

Impossible to recover

Low voltage error The power supply voltage

is extremely low

CPU execution error The CPU executes an

incorrect address or I/F board is not connected

Control circuit board error

There is an abnormality in the print head temperature, thermistor is detected incorrectly or thermistor wiring is not connected or the endorsement printer is broken or the lever driving motor is broken, or the image scanner operation is not correct

Impossible to recover

4.2.4 Printer prints “?“ or Incorrect Data With Serial Interface

If one of the following errors occurs during serial interface communication, the printer prints “?” or ignores the data, depending on the setting of DIP switch 1-1.

❏ Parity error ❏ Framing error ❏ Overrun error

Note:

For other errors, we recommend confirming the transmission setting of DIP switch 1-3: Handshaking.

4.2.5 Hexadecimal Dump

This feature allows experienced users to see exactly what data is coming to the printer. This can be useful in finding software problems. When you turn on the hex dump function, the printer prints all commands and other data in hexadecimal format, along with a guide section to help you find specific commands.

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To use the hex dump feature, follow these steps:

1. After you make sure the printer is off, open the paper roll cover.

2. Hold down the FEED button while you turn on the printer.

3. Close the cover.

4. Run any software program that sends data to the printer. The printer prints “Hexadecimal Dump” and then all the codes it receives in a two-column format. The first column contains the hexadecimal codes and the second column gives the ASCII characters that correspond to the codes. Part of a hexadecimal dump is shown below:

Hexadecimal Dump

To terminate hexadecimal dump,

press FEED butto n th ree times.

1B 21 00 1B 26 02 40 40 . ! . . & . @ @

1B 25 01 1B 63 34 00 1B . % . . c 4 . .

41 42 43 44 45 46 47 48 A B C D E F G H

• A period (.) is printed for each code that has no ASCII equivalent.

• In hex dump mode all commands except real time ESC/POS commands are disabled.

5. Open the cover to set the printer offline so that it will print the last line.

6. Close the cover and turn off the printer, press the FEED button three times, or reset the printer to turn off the hex dump mode.

Note:

The hexadecimal dump mode can’t be used with OPOS or APD.

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4.3 Thermal Paper

Thermal paper is available from the supplier in your area.

4.3.1 Specified Monochrome Thermal Paper: NTP080-80

In Japan: Nakagawa Mfg. Co., Ltd.

2-5-21 Nishiki-Cho Warabi-Shi Saitama-Ken 335 Japan Tel: (048) 444-8211 Fax: (048) 443-6652

In USA: Nakagawa Mfg (USA) Inc.

2305 Lincoln Avenue Hayward, CA 94545 USA Tel: (510) 782-0197 Fax: (510) 782-7124

In Europe: Nakagawa Mfg (Europe) GmbH

Krützpoort 16, 47804 Krefeld, Germany Tel: 02151-711051 Fax: 02151-713293

In Southeast Asia: N.A.K. Mfg (Malaysia) SDN BHD

Lot 19-11, Bersatu Industrial Complexs, Jalan Satu, Kaw Per. Cheras Jaya, Balakong Industrial Area, 43200 Cheras. Selangor Darul Ehsan, Malaysia Tel: 03-9047896, 9047900, 9047691 Fax: 03-9047889

Original paper: TF50KS-E

Nippon Paper Industry Co., Ltd.

1-12-1, Yuraku-Cho, Chiyoda-Ku Tokyo 100 Japan Tel: 03-3218-8000 Fax: 03-3216-1375

4.3.2 Other Qualified Suppliers for Thermal Paper

The following suppliers sell thermal paper that may be used if desired. Contact each company for information.

Original paper: PD160R

Oji Paper Mfg. Co., Ltd.

7-5 Ginza 4-Chome Chuo-Ku Tokyo 104 Japan Tel: 03-3563-4800 Fax: 03-3563-1136

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Original paper: AF50KS-E

Jujo Thermal Oy (Finland)

P.O. Box 92 FIN27501 Kauttua Finland Tel: 38-3932900 Fax: 38-3932419

Original paper:P350(F380), P310, P300

Kanzaki Specialty Papers, Inc. (U.S.A)

1500 Main Street Springfield, MA 01115 USA Tel: (413) 736-3216 Fax: (413) 734-5101

4.3.3 Specified Two-color Thermal Paper: ENTPB080080

In Japan: Nakagawa Mfg. Co., Ltd.

In USA: Nakagawa Mfg (USA) Inc.

In Europe: Nakagawa Mfg (Europe) GmbH

In Southeast Asia: N.A.K. Mfg (Malaysia) SDN BHD

[Original paper: PD750R (Oji Paper Mfg. Co., Ltd.)] If roll paper is made from Original paper: PD750R (Oji paper Mfg. Co., Ltd.), it can be used.

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Chapter 5

Application Development Information for OPOS

5.1 Bitmap Printing

There are three methods of printing bitmaps. Use the one appropriate to your purpose.

5.1.1 Explanation of Bitmap Printing

1. Normal Bit-image

The PrintBitmap method is to directly print the bitmap. One bitmap printed by this method is formed as a combination of “n” numbers of 1-line bitmaps. So, the width of the paper sets the limit on the size of bitmap, and printing is slow. But the height of paper doesn’t set the limit on the size of bitmap.

2. Download Bit-image

The SetBitmap method can be used to save a bitmap in the printer, and every time the correct escape sequence (ESC |#B: Prints the pre-stored bitmap. The character ‘#’ is replaced by the bitmap number.) is used, the image will be printed. This method has limits on the size of the bitmap that can be stored, but printing is very fast. If the power supply of printer is shut off, the saved bitmap in the printer will disappear.

3. NV Bit-image

EPSON OPOS ADK provides a tool, “TMFLogo” that enables registration of a bitmap image in the NVRAM of an EPSON TM series printer. The tool can be used from the device specific settings of the SetupPOS utility. The bitmap image in the NVRAM can be printed with a printer by using the DirectIO method. Concerning the available NVRAM size for the TM-H6000II, refer to the ADG for TM-H6000II in the OPOS ADK.

Function list

Normal Bit-image

Printable Size

<width> Less than paper width.

<height> no limitation

Printing Quality

Printing method

Normal

Store No need.

Print The bitmap data is sent to TM from PC by using PrintBitmap method. And print it by each line.

Printing Speed.

Slow

Color Printing

Receipt / Slip Printing

Available

Printing Position

Note

Select parameter

When printing a different bitmap each time, this method is suitable.

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Download Bit-image

<width> Less than paper width.

<height> There is a limitation Height length = RAM Size / width length.

*For details, please refer to the ADG for TM-H6000II in OPOS ADK.

Bit-image

<width> Less than paper width.

<height> There is a limitation Height length = RAM Size / width length

High level

Store Store bitmap to RAM by SetBitmap method after turn on the printer.

Print Print stored bitmap by escape sequence command “ESC |#B”.

High level

Store Store bitmap to NVRAM by TMFLogo utility in device specific settings on the SetupPOS utility. If store the bitmap in a NVRAM at once, it is not necessary to restore unless the NVRAM is deleted.

Print Print stored bitmap by DirectIO method. *Command : PTR_DI_PRINT_FLASH_BITMAP

The available NVRAM size for the TM-H6000II:

❏ ANK model: max. 384KB

Available

Select parameter

When printing a stored bitmap that is

Fast

Available

Fast

used many times, this method is suitable.

Select parameter

When printing a stored bitmap that is always used, this method is suitable.. (e.g. a shop logo)

❏ Multilingual model: max. 192KB

5.1.2 Supplementary Explanation of Function

5.1.2.1 LetterQuality

It is possible to change the speed and quality of a bitmap by using the XXXLetterQuality property.

RecLetterQuality = TRUE ‘print Receipt’s bitmap in quality mode. RecLetterQuality = FALSE ‘print Receipt’s bitmap in speed mode. SlpLetterQuality = TRUE ‘print Slip’s bitmap in quality mode. SlpLetterQuality = FALSE ‘print Slip’s bitmap in speed mode.

Note:

It is possible to use with receipt. But it is not possible to use with slip.

5.1.2.2 Setting of printing position by escape sequence

POS Printers support escape sequences that can be treated as printing data. The following commands are the escape sequence command for setting of printing position.

Name Data Remarks

Center ESC |cA Aligns following text in the center.

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Right justify ESC |rA Aligns following text at the right.

Normal ESC |N Restores printer characteristics to

normal condition.

Note1: manner of ”ESC |cA” and “ESC |rA”

Characteristics are reset at the end of each print method or by a “Normal” sequence, so these escape sequences cannot be used in the following manner.

OPOSPOSPrinter1.PrintNormal PTR_S_RECEIPT, Chr(&H1B) + ”|cA” + ”123” OPOSPOSPrinter1.PrintNormal PTR_S_RECEIPT, “456” + Chr(13) + Chr(10)

The “123” characters will be printed in the center, but not under “456”. When using a new method to print characters, it is necessary to add the desired escape sequence again.

Note2 : limitation of ”ESC |cA” and “ESC |rA”

*During rotated printing mode (Left90, right90), these escape sequences will not work. *These will not work if they are not the first character of a line. *It is not possible to use these on PrintBitmap method.

5.1.2.3 Color bitmap printing

If a 16 color or a 256-color bitmap file is supplied, the image may be printed using 2 colors. If the original file is a 2-color bitmap, it will be printed in monochrome. The halftone method may be set using the device specific setting dialog. To print as image using 2 colors, 2-color thermal paper must be selected in the device specific settings and 2-color thermal receipt paper must be installed in the printer.

5.1.3 Printable bitmap format

The printable bitmap formats are formats that meet all the following conditions.

❏ BMP files ❏ Monochrome, 16-color (4 bit), 256-color (8 bit) ❏ Uncompressed

5.2 Slip & MICR Combination

If the slip function and the MICR function are used at the same time, the following control flow is recommended.

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5.2.1 Recommended Flow

OPOSPrinter.AsyncMode = False

Slip printing

MICR reading procedure

Printing procedure (Endorsement printing)

OPOSMICR.BeginInsertion

ResultCode = SUCESS

Yes

OPOSMICR.EndInsertion

ResultCode = SUCESS

Yes

OPOSPrinter.PrintNormal

ResultCode = SUCESS

Yes

Error Processing

OPOSPrinter.ChangePrintSide

Printing procedure (Right side printing)

ResultCode = SUCESS

Yes

Error Processing

OPOSMICR.BeginRemoval

Check removal procedure

ResultCode = SUCESS

Yes

Error Processing

End

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EPSON TM-H6000II service manual

Specifications and Main Features

Frequently Asked Questions

User Manual

TM-H6000II

Revision Information

About This Manual

Aim of the Manual

Contents of the Manual

Related Software and Documents

Safety Precautions

EMC and Safety Standards Applied

CE Marking

FCC Compliance Statement For American Users

For Canadian Users

GEREÄUSCHPEGEL

Key to Symbols

Safety Precautions

Chapter 1

General Information

1.1.1 Slip Section

1.1.2 Receipt Section

1.1.3 Both Receipt and Slip

1.1.4 About control method

1.2 Product Structure

1.2.1 Standard Parts Included with the Printer

1.2.2 Options

1.3 Consumables

1.3.1 Ribbons

1.3.2 Roll paper

1.5.1.1 Paper Specifications

1.5.1.2 Printable Area

1.5.1.3 Ribbon Cassette

1.5.2.1 Paper Specifications

1.5.2.2 Printable Area

1.5.2.3 Ribbon Cassette

1.5.2.4 Notes on Using the Endorsement Print Mechanism

1.5.3.1 Reading method

1.5.3.2 Recognition rating

1.5.3.3 Inserting direction and endorsement printing

1.5.3.4 Notes on using the MICR reader (only when the printer is used with MICR)

1.5.4.1 Autocutter

1.5.4.2 Paper Roll Supply Device Section

1.5.4.3 Paper Specifications

1.5.4.4 Printable Area

1.5.4.5 Printing and Cutting Positions

1.6 Sensors

1.6.1 Paper Sensors

1.6.1.1 Receipt section

1.6.1.2 Slip section

1.6.2 Printer Cover Sensors

1.6.2.1 Receipt section

1.6.2.2 Slip section

1.7 Other Specifications

1.7.1 Internal Buffer

1.7.2 Electrical Characteristics

1.7.3 EMI and Safety Standards Applied

1.7.4 Reliability

1.7.4.1 Slip printer section:

1.7.4.2 Endorsement print mechanism section:

1.7.4.3 Receipt printer section:

1.7.5 Environmental Conditions

1.7.6 Installation

1.8 External Dimensions and Weight

1.9 Maintenance Area

1.10 Comparison Table

Chapter 2

System Planning

2.1 Control Method

2.1.1 Windows Driver (EPSON Advanced Printer Driver)

2.1.1.1 General Features of the EPSON Advanced Printer Driver

2.1.1.2 EPSON Advanced Printer Driver Components

2.1.1.3 EPSON Advanced Printer Driver Support Environment

2.1.2 EPSON OPOS ADK

2.1.2.1 General Features of EPSON OPOS ADK (OPOS Control)

2.1.2.2 EPSON OPOS ADK Contents

2.1.2.3 EPSON OPOS ADK Supported Environment

2.1.3 ESC/POS Command

2.1.4 How to Get a Driver

2.2 Connection Form and Cables