Epson Stylus Photo R260, Stylus Photo R265, Stylus Photo R270, Stylus Photo R360, Stylus Photo R380 Service Manual

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SERVICE MANUAL

Color Inkjet Printer

EPSON Stylus Photo R260/R265/R270 R 3 6 0 / R 3 8 0 / R 3 9 0

SEIJ06001

Notice:

photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION.

 The contents of this manual are subject to change without notice.

 All effort have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would greatly appreciate being

informed of them.

 The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences thereof.

EPSON is a registered trademark of SEIKO EPSON CORPORATION.

General Notice: Other product names used herein are for identification purpose only and may be trademarks or registered trademarks of their

respective owners. EPSON disclaims any and all rights in those marks.

Imaging Products CS, PL & Environmental Management

PRECAUTIONS

Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) damage to equipment.

DANGER Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing procedures preceded by

DANGER Headings.

WARNING Signals a precaution which, if ignored, could result in damage to equipment.

The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.

DANGER

1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR REPAIR PROCEDURES.

2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK.

3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER SUPPLY AND OTHER ELECTRONIC COMPONENTS.

4. WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURIER FROM METAL PARTS WITH SHARP EDGES.

WARNING

1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.

2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE.

3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS.

4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS.

5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY THE MANUFACTURE; INTRODUCTION OF SECOND-SOURCE ICs OR OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY.

6. WHEN USING COMPRESSED AIR PRODUCTS; SUCH AS AIR DUSTER, FOR CLEANING DURING REPAIR AND MAINTENANCE, THE USE OF SUCH PRODUCTS CONTAINING FLAMMABLE GAS IS PROHIBITED.

About This Manual

A D J U S T M E N T

R E Q U I R E D

C A U T I O N

C H E C K

P O I N T

W A R N I N G

This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.

Manual Configuration

This manual consists of six chapters and Appendix.

CHAPTER 1.PRODUCT DESCRIPTIONS

Provides a general overview and specifications of the product.

CHAPTER 2.OPERATING PRINCIPLES

Describes the theory of electrical and mechanical operations of the product.

CHAPTER 3.TROUBLESHOOTING

Describes the step-by-step procedures for the troubleshooting.

CHAPTER 4.DISASSEMBLY / ASSEMBLY

Describes the step-by-step procedures for disassembling and assembling the product.

CHAPTER 5.ADJUSTMENT

Provides Epson-approved methods for adjustment.

CHAPTER 6.MAINTENANCE

Provides preventive maintenance procedures and the lists of Epsonapproved lubricants and adhesives required for servicing the product.

APPENDIX Provides the following additional information for reference:

• Electrical circuit boards schematics

Symbols Used in this Manual

Various symbols are used throughout this manual either to provide additional information on a specific topic or to warn of possible danger present during a procedure or an action. Be aware of all symbols when they are used, and always read NOTE, CAUTION, or WARNING messages.

Indicates an operating or maintenance procedure, practice or condition that is necessary to keep the product’s quality.

Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to, or destruction of, equipment.

May indicate an operating or maintenance procedure, practice or condition that is necessary to accomplish a task efficiently. It may also provide additional information that is related to a specific subject, or comment on the results achieved through a previous action.

Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in injury or loss of life.

Indicates that a particular task must be carried out according to a certain standard after disassembly and before re-assembly, otherwise the quality of the components in question may be adversely affected.

Revision Status

Revision Date of Issue Description

A August 10, 2006 First Release

B September 12, 2006 Chapter 1

1.7.5 Dimensions (p.22) are changed.

Chapter 2

2.2.1 Main Features (p.26) of C658Main Board is modified.

2.2.3 Circuit Block Diagram (p.28): error correction

Chapter 3

3.2.1 Error Indication Method (p.33): EPSON Status Monitor 3 error messages are changed.

3.3.1 Troubleshooting Problems with Error Messages (p.36) is modified. (CR Encoder)

3.4.4 Problems with Interfaces (p.55): Troubleshooting Memory Card are modified.

Chapter 4

4.1.4 Work Completion Checklist (p.59): Protection for Transportation is added.

4.1.10 Disassembly/Assembly Procedures (p.64): the disassembly flowchart is modified.

4.2.5 Upper Housing (p.68): the order of tighteing screws is corrected.

4.2.9 Front Housing (p.73) reassembly procedure is modified.

4.3.1 Removing the USB Board (R260/R265/R270 only) (p.76): Cable Holder is corrected to "FFC Holder".

4.3.3 Disassembling the Main Board Unit (p.80): the reassembly procedure is modified.

4.3.4 Removing the Card Board (R360/R380/R390 only) (p.82):

procedure.

4.5.3 Printhead (p.91): the caution on removal is modified.

4.5.6 Stacker Assy (p.95): the caution on reinstallation is corrected.

Chapter 5

5.1.1 Servicing Adjustment Item List (p.113) is modified.

5.1.2 Replacement Part Adjustment Items (p.116) is modified.

5.2.1 Top Margin Adjustment (p.118): error correction.

5.2.2 Head angular adjustment (p.118) sample pattern is modified.

5.2.4 PW Adjustment/First Dot Adjustment (p.120): error correction.

5.2.6 PG Adjustment (p.122) judging standard is corrected.

Chapter 6

6.1.3 Lubrication (p.131): Grease G-77 EPSON code is added.

C September 28, 2007 Chapter 5

5.3.1 Overview (p.124): error correction.

the procedure is moved after Main Board removal/disassembly

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

CONTENTS

Chapter 1 Product description

1.1 Overview .............................................................................................................. 9

1.1.1 Differences between R260/265/270 and R360/380/390............................ 9

1.2 Basic Specifications............................................................................................ 10

1.2.1 Printing .................................................................................................... 10

1.2.2 Interfaces ................................................................................................. 11

1.3 Standalone Printing (R360/R380/R390 only) .................................................... 13

1.3.1 Direct Print of Still Images ...................................................................... 13

1.3.2 Direct Print of Movie Frames.................................................................. 14

1.4 Backup Function (R360/R380/R390 only)......................................................... 15

1.5 CD/DVD Print (R360/R380/R390 only) ............................................................ 18

1.6 Operation Panel .................................................................................................. 19

1.6.1 Operation Panel ....................................................................................... 19

1.6.2 Indicator (LED) ....................................................................................... 20

1.7 Specifications Common to the Models............................................................... 21

1.7.1 Electric Specifications ............................................................................. 21

1.7.2 Environmental Condition ........................................................................ 21

1.7.3 Durability................................................................................................. 21

1.7.4 Noise Level.............................................................................................. 21

1.7.5 Dimensions .............................................................................................. 22

Chapter 2 Operating Principles

2.1 Overview ............................................................................................................ 24

2.1.1 Printer Mechanism................................................................................... 24

2.1.2 Motors & Sensors .................................................................................... 25

2.2 Electrical Circuit Operating Principles............................................................... 26

2.2.1 Main Features .......................................................................................... 26

2.2.2 Components of Control Boards ............................................................... 27

2.2.3 Circuit Block Diagram ............................................................................ 28

2.3

Banding Reduction System (BRS) / Paper Feed Amount Profile Correction (PFP)

Chapter 3 Troubleshooting

3.1 Overview ............................................................................................................ 32

3.1.1 Troubleshooting on Motors and Sensors................................................. 32

3.2 Error/Warning Indications.................................................................................. 33

3.2.1 Error Indication Method .......................................................................... 33

3.3 Troubleshooting by Error Message .................................................................... 36

3.3.1 Troubleshooting Problems with Error Messages .................................... 36

3.4 Troubleshooting by Symptom ............................................................................ 48

3.4.1 Problems in Printing Operation ............................................................... 48

3.4.2 Power Problems....................................................................................... 53

3.4.3 Ink-related Problems ............................................................................... 53

3.4.4 Problems with Interfaces ......................................................................... 55

Chapter 4 Disassembly/Assembly

4.1 Overview ............................................................................................................ 57

4.1.1 Precautions .............................................................................................. 57

4.1.2 Tools ........................................................................................................ 58

4.1.3 Screws ..................................................................................................... 58

4.1.4 Work Completion Checklist .................................................................... 59

4.1.5 Required Preparation before Disassembly .............................................. 61

4.1.6 Orientation Definition ............................................................................. 61

4.1.7 How to Unlock the Carriage.................................................................... 62

4.1.8 Sharp Metal Edges (Danger!).................................................................. 62

4.1.9 Differences in Disassembly Procedure by Model ................................... 63

4.1.10 Disassembly/Assembly Procedures....................................................... 64

4.2 Removing Exterior Parts/Components............................................................... 65

4.2.1 Paper Support .......................................................................................... 65

4.2.2 Printer Cover ........................................................................................... 65

4.2.3 Front Cover.............................................................................................. 66

4.2.4 Right Housing / Left Housing / USB Housing........................................ 66

4.2.5 Upper Housing ........................................................................................ 68

4.2.6 Panel Unit ................................................................................................ 69

4.2.7 EMI Frame / Waste Ink Tray .................................................................. 70

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

4.2.8 Right Front Housing / Left Front Housing .............................................. 72

4.2.9 Front Housing.......................................................................................... 73

4.3 Removing Control Boards.................................................................................. 76

4.3.1 Removing the USB Board (R260/R265/R270 only) ............................... 76

4.3.2 Removing the Main Board Unit .............................................................. 78

4.3.3 Disassembling the Main Board Unit ....................................................... 80

4.3.4 Removing the Card Board (R360/R380/R390 only) ............................... 82

4.3.5 Disassembling the Panel Unit.................................................................. 83

4.3.6 Middle Housing ...................................................................................... 86

4.4 Removing the Printer Mechanism ...................................................................... 87

4.4.1 Removing the Printer Mechanism ........................................................... 87

4.5 Disassembly of the Printer Mechanism............................................................. 89

4.5.1 CR Scale ................................................................................................. 89

4.5.2 APG Unit ................................................................................................ 90

4.5.3 Printhead................................................................................................. 91

4.5.4 Waste Ink Pad......................................................................................... 94

4.5.5 P/S Assy.................................................................................................. 94

4.5.6 Stacker Assy ........................................................................................... 95

4.5.7 Ink System .............................................................................................. 97

4.5.8 CR Motor................................................................................................ 99

4.5.9 EJ Frame Assy....................................................................................... 100

4.5.10 PF Encoder / PF Scale / PF Motor...................................................... 102

4.5.11 ASF Unit............................................................................................. 104

4.5.12 CR Unit............................................................................................... 105

4.5.13 Upper Paper Guide ............................................................................. 108

4.5.14 Front Paper Guide Assy/APG Sensor Assy........................................ 109

4.5.15 CDR Guide Detection Assy................................................................. 111

5.3 Banding Reduction System (BRS) Adjustment/ Paper Feed Amount Profile (PFP)

Correction ......................................................................................................... 124

5.3.1 Overview ............................................................................................... 124

5.3.2 Adjustment Procedure ........................................................................... 125

Chapter 6 Maintenance

6.1 Overview .......................................................................................................... 130

6.1.1 Cleaning................................................................................................. 130

6.1.2 Service Maintenance ............................................................................. 130

6.1.3 Lubrication ............................................................................................ 131

Chapter 7 Appendix

7.1 Exploded Diagram / Parts List ......................................................................... 138

7.2 Electrical Circuits ............................................................................................. 138

Chapter 5 Adjustment

5.1 Adjustment Items and Overview ...................................................................... 113

5.1.1 Servicing Adjustment Item List............................................................. 113

5.1.2 Replacement Part Adjustment Items ..................................................... 116

5.2 Adjustment by Using Adjustment Program ..................................................... 118

5.2.1 Top Margin Adjustment ........................................................................ 118

5.2.2 Head angular adjustment ....................................................................... 118

5.2.3 Bi-D Adjustment ................................................................................... 119

5.2.4 PW Adjustment/First Dot Adjustment .................................................. 120

5.2.5 PF Adjustment ....................................................................................... 121

5.2.6 PG Adjustment ...................................................................................... 122

PRODUCT DESCRIPTION

CHAPTER

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Infrared light receptive spot

USB (PictBridge/ USB-Direct

Print/external

USB storage

devices)

Memory card slot

LED

R360/R380/R390

LCD

Operation Panel

R260/R265/R270

Operation buttons

USB

(PictBridge/

USB-Direct

Print)

1.1 Overview

Stylus Photo R260/R265/R270 and R360/R380/R390 are A4 home-use photo printers. Besides printing on papers, printing directly on CDs/DVDs are available. The main features are;

Printing

 Offers up to 5760(H) x 1440(V) dpi resolution

 6-color individual ink cartridges

 Borderless, edge-to-edge photo printing is available for a variety of paper

 High-speed and high-quality printing with UBEC, multi-common

 Front loading tray for CDs/DVDs

 Prints with a low noise level

 Supporting ESC/P-R Level-1 command offers printing of RGB data sent from

Direct print from a memory card (R360/R380/R390 only)



 Convenient photo selection menus; “View and Print Photos” (number of

 Supports superimposing of P.I.F. layout that conforms to Print Image Framer

Other special functions (R360/R380/R390 only)

 Doing layout with photos in a memory card for printing on CDs/DVDs and

 Movie files in a memory card can be played back and viewed on the LCD.

3.5inch 320X240 dot high-definition LCD (R360/R380/R390 only)

Product description Overview 9

types provided by Epson

a host PC.

An incorporated memory card reader allows direct photo printing from a memory card.

copies can be set per photo), “Print All Photos”, “Print by Date”. Image edit functions such as “Zoom Print” are also provided.

Ver.2 or Ver.3 on a selected photo.

printing CD/DVD jackets can be made viewing the LCD.

Specifying a frame of the movie and printing it is available.

1.1.1 Differences between R260/265/270 and R360/380/390

Appearance

Figure 1-1. Difference in Appearance

Functional differences

Table 1-1. List of Functional Differences

Function R360/380/390 R260/265/270

Color LCD

Connection with USB devices

Memory card slot

Printing on CDs/DVDs without a PC

Printing frames of a movie file

Memory card backup

USB-Direct Print/PictBridge

DSC

USB storage device

√ √ √ √ √ √ √ √ √ √

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

A#3

A#2

A#1

(1) = 0.846mm (24/720inch) (2) = 6.209mm (176/720inch)

A#90

A#89

A#88

B#3

B#2

B#1

B#90

B#89

B#88

C#3

C#2

C#1

C#90

C#89

C#88

D#3

D#2

D#1

D#90

D#89

D#88

Carriage moving direction

Paper feeding direction

0.282mm

(1/90inch)

0.141mm

(1/180inch)

(1)

(1) (1)

(2)

14.95mm

22.81mm

E#90

E#89

E#88

F#90

F#89

F#88

E#3

E#2

E#1

F#3

F#2

F#1

Color Assignment

A: Black B: Yellow C: Light magenta D: Light cyan E: Cyan F: Magenta

1.2 Basic Specifications

1.2.1 Printing

Basic Specifications

Table 1-2. Basic Specifications

Item Description

Print method On-demand inkjet printer

Print head

Printing direction Bi-directional shortest-distance printing with logic seeking

Resolution 5760 x 1440 dpi at max.

Input buffer 64K bytes

Printhead

Black ink: 90 nozzles

Color ink: 90 nozzles x 5 colors (C, M, Y, LC, LM)

Paper Feeding

Table 1-3. Paper Feeding Specifications

Item Description

Paper feed method Friction feed with ASF (Auto Sheet Feeder)

Feed path Feeds from the top and ejects from the front

Feed speed (25.4mm feed)

Line pitch Programmable in units of 0.0176mm (1/1440inch)

R360/380/390: 230.91 mm/sec (9.1 inch/sec)

R260/265/270: 110.00 mm/sec (4.3 inch/sec)

Functions to prevent direct print on the platen

Table 1-4. Platen Print Prevention Functions

Print mode Function

Borderless print

Print with margins

Economy print mode The prevention function does not work.

The prevention function works according to a detected paper top and width.

The prevention function works according to a paper width detected when printing the 1st page of the 1st job.

Product description Basic Specifications 10

Figure 1-2. Nozzle Configuration

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C H E C K

P O I N T

1.2.2 Interfaces

The printers are equipped with the following interfaces.

 USB I/F

 USB DEVICE (for connecting a PC)

 USB HOST *

printing using a Bluetooth adaptor (option))

 Memory card slot*

 Infrared port *

(for infrared communication with a device such as a cellular phone)

NOTE *1 :

Stylus Photo R260/265/270 supports DSC only.

*2 :

Stylus Photo R360/380/390 only.

Supported external USB storage devices and Bluetooth adaptors, and devices available for the infrared communication can be checked on Epson website.

1.2.2.1 USB Interface

USB Device Port

Item Description

Standard

Transfer rate 480Mbps (High Speed Device)

Data format NRZI

Connector type USB Series B

Recommended cable length

(for connecting a DSC or USB storage device, or for wireless

(multi-slot)

Table 1-5. USB Devise Port Specifications

Universal Serial Bus Specifications Revision 2.0 Universal Serial Bus Device Class Definition for Printing Devices Version 1.1

2 meters or shorter

USB Host Port

Table 1-6. USB Host Port Specifications

Item Description

Universal Serial Bus Specifications Revision 2.0

Standard

Transfer rate 480Mbps (High Speed Device)

Data format NRZI

Connector type USB Series A

Recommended cable length

Universal Serial Bus Mass Storage Class Bulk-Only Transport Revision 1.0” (R360/380/390 only)

2 meters or shorter

1.2.2.2 Infrared Port (R360/R380/R390 only)

Table 1-7. Infrared Port Specifications

Item Description

Communication standard

Communication speed

Communication distance

Supported object data type

Conforms to IrDA ver.1.3 (Low Power) and other IrDA communication standards

9.6kbit/s - 115.2kbit/s, 0.576Mbit/s, 1.152Mbit/s, 4.0Mbit/s

0 to 20cm (with no obstructions)

•JPEG

•vNote

•vCard

• vCalendar

•vMessage

Product description Basic Specifications 11

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

1.2.2.3 Memory Card Slot (R360/R380/R390 only)

Table 1-8. Compatible Card Types by the Card Slot

Priority Slot Compatible Card Type Standard Remarks

1 CF Type II

2 xD-Picture card xD-Picture card xD-Picture Card Specification Version 1.20 compliant Supports Type M/H

Memory Stick/ Memory Stick PRO

SD/MMC

Compact Flash CF+ and CompactFlash Specification Revision 2.0 compliant Memory card only

Microdrive

max: 128MB

Memory Stick MemoryStick Standard version 1.40-00 compliant

MagicGate Memory Stick Copyright protection function is not supported.

Memory Stick PRO MemoryStick Standard Memory Stick PRO Format Specifications version 1.01-00 compliant Copyright protection function is not supported.

Memory Stick Duo/Pro Duo An adaptor is required.

miniSD/microSD An adaptor is required.

SDHC Speed Class is not supported.

miniSDHC/microSDHC

MMC MultiMediaCard System Specification Version 3.31 compliant

SD Memory Card Specifications / PART1. Physical Layer Specification Version 2.0 compliant

Includes Memory Stick with memory selection function.

An adaptor is required. Speed Class is not supported.

Note : Only one medium is accessible at a time either from the printer or a PC. When multiple media are detected at power-on, the printer accesses one by one in the predetermined order given in the

priority column. When a medium in an enabled slot is removed, the next priority slot becomes enabled if a medium is in the slot. Reinserting the medium in the next priority slot is not required. If no media is detected, the CF slot becomes enabled. Removing/reinserting media in disabled slots does not affect the access priority. When a target medium does not become accessible because of another medium inserted in a slot that has higher priority than the target one, remove the another medium in order to enable the target slot.

 Notes on handling memory card by access method

When accessing media from the printer: Frame numbers are automatically assigned to image files in an accessible medium. The total number of image files does not change if another medium is inserted into a disabled slot.

When accessing media from a Windows PC: One removal disk drive is displayed even when multiple media are inserted into the printer slots. A medium in an enabled slot is accessed from the “removal disk drive”.

When accessing media from a Macintosh PC: A medium in an enabled slot is mounted on the desktop. Another medium inserted in a disabled slot is not mounted.

Product description Basic Specifications 12

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C H E C K

P O I N T

1.3 Standalone Printing (R360/R380/R390 only)

The Stylus Photo R360/R380/R390 offers Direct-Print function that allows the user to print directly from a memory card without using a PC. Besides printing still images, printing frames of a movie file is also available. The Memory Card button on the operation panel displays menus for printing both still and movie images.

 PRINT Image Framer (P.I.F.) file (*.USD)

A file that contains layout information that conforms to PRINT Image Framer Rev2.1. Only files in the “¥EPUDL¥” directory are valid.

 PRINT Image Framer (P.I.F.) file (*.FD2)

A file that contains layout information that conforms to PRINT Image Framer Rev.3.1. The printer recognizes the file in a medium regardless of the directly in which the file exists. This file is classified into two styles; template style and

1.3.1 Direct Print of Still Images

File System

Files that conforms to DCF Version 1.0 or 2.0 can be used by the standalone print

complete style.

 Template style

Defines frame data to be combined with images that can be specified at the

time of printing.

function of this printer. Compatibility of other file systems is not guaranteed. Compatibility of file systems available with the card reader function depends on the host specification.

NOTE: For the detailed specification of DCF, see “Camera File System Standard DCF

Version 2.0, JEIDA-CP-3461”

Media Format

 Complete style

Defines completed layout data that contains images and frames.

NOTE: This product supports up to P.I.F. Rev.3 level 1.

Files saved in the directory (or its sub directory) listed below are not supported for printing.

 DCF Version1.0 or 2.0 compliant format.

Hidden or System folder

 DOS FAT format (FAT12/FAT16/FAT32*

) with single partition (basic partition)

 CD-R media: ISO9660(Joliet) format

 DVD media: ISO9660(Joliet) or ISO9660(Joliet)&UDF bridge format*

NOTE *1 :

FAT32 is permitted for media allowed to be used by corresponding memory card

standards.

*2 :

UDF-formatted DVDs are not supported.

File Type

File types available for the standalone print are as follows:

 JPEG file (*.JPG)

A photo data file that conforms to Exif Version 2.21

Valid Image Sizes

Available image sizes for stand-alone print are as follows:

 Horizontal: 80 ≤ X ≤ 9200 (pixel)  Vertical: 80 ≤ Y ≤ 9200 (pixel)

  “RECYCLED” folder  “PREVIEW” folder (stores thumbnails in CASIO DSCs)  “SCENE”: folder (stores data for best-shot function in CASIO DSCs)  “MSSONY”: folder (stores e-mail images, voices, movies, or

uncompressed images in SONY DSCs)

 “DCIM¥ALBUM¥IMAGE”: folder (stores data for album function in

CASIO DSCs)

(Exif version 1.0/2.0/2.1/2.2/2.21 are supported)

 TIFF file (*.TIF)

An uncompressed RGB photo data file that conforms to Exif Version 2.21 (Exif ver. 1.0/2.0/2.1/2.2/2.21 are supported)

 Camera specification file (*.MRK)

A definition file required when printing using settings made on a camera. “AUTPRINT.MRK” file that has a full pathname of up to 32 characters is valid.

Maximum Number of Photo Data Files

The printer can handle up to 999 photo data files in a single memory card. If the number of files stored in a card exceeds the limit, first detected 999 files become valid and others are ignored displaying the total number of files as 999. (1 to 999th photo files are printed when Print All or index print is selected.) Since the file detecting order changes depending on how the files are stored (folder hierarchy or other factors), it is

Product description Standalone Printing (R360/R380/R390 only) 13

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

not guaranteed which files are selected when the number of files is 1000 or more. When photo data files to which a camera has assigned numbers over 999 are specified to be printed, they can be printed unless the total number of files exceeds 999.

File Sort

The printer sorts all the photo data files in a memory card using their full pathnames (such as “\DCIM\100EPSON\EPSN0000.JPG”) and assigns numbers to them. Because the number assignment rule is specific to the printer, the numbers assigned by the printer do not necessarily match the numbers assigned by a camera.

File Sort Rule

The printer sorts photo data files by their full pathnames in ASCII order.

NOTE: The sorting may fail or be completed improperly if multiple same full pathnames

exist. (the existence is not allowed under normal MS-DOS environment.)

Date Data Acquisition

The printer acquires the date and time data of each photo data file according to the priority list given below.

1. From a digital camera. Acquires date and time data conforms to digital camera standard format (Exif).

2. From a PC or other external device. Acquires date and time data (timestamp of the file) assigned by the file system compatible with MS-DOS.

3. Fixed date and time (1 January 1980 00:00:00)

Note that the acquired date and time of each photo data file is not necessarily the exact date of shooting the photo. The date and time data can be updated after shooting by digital camera’s calendar setting, post-processing or restoring of the photo data. If the data has been updated, the printer acquires the updated date and time information.

Date Range

The printer can handle the following range of date. If photo data files have date and time information outside the range, the printer cannot sort files correctly.

Image files associated with P.I.F.3 script

When an image file associated with P.I.F.3 script file include a rotation tag, the image is rotated as specified by the tag every time it is printed. If the image is printed with a prestored or imported P.I.F. frame that has not associated with any images, rotation direction of the image may differ from that of an image which has not associated with P.I.F.3 script.

1.3.2 Direct Print of Movie Frames

The user can view a movie in a memory card on the printer LCD and select a desired frame of the movie and print the frame. The following two options (1 frame/12 frames) are provided.

Table 1-9. Movie Print

Printing Options Function

1 frame printing

12 frames printing

 Supported movie format

Supported movie file types are as follows. Size of a frame to be printed must be less than 848x480 pixels.

• Motion Jpeg Quicktime (*.MOV)

• Motion Jpeg AVI (*.AVI)

• Mpeg-1 (*.mpg)

• When “Movie Enhance” setting is ON, selected one frame and the next two frames are printed.

• When “Movie Enhance” setting is OFF, the selected one frame is printed.

• The user is required to select a start frame and an end frame. The printer divides the selected portion of a movie into 12 frames to be printed. “Movie Enhance” setting cannot be made.

1 January 1980 00:00:00 to 31 December 2099 23:59:59

Maximum Number of Copies

Up to 99 copies can be set per image unless the total number of copies for each photo print operation exceeds 999.

Product description Standalone Printing (R360/R380/R390 only) 14

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C H E C K

P O I N T

1.4 Backup Function

(R360/R380/R390 only)

Stylus Photo R360/R380/R390 allows the user to easily make a backup of his/her memory card without using a computer. Furthermore, photos in a backup copy can be printed directly from the printer.

Function summary

 Backup entire data in a medium (CF, Smart Media, Memory Stick, SD, xD-

Picture Card).

 Creates a backup folder automatically in the destination medium each time a

backup is carried out

 Displays a warning message when data size to be backed up exceeds the

destination medium capacity.

 Direct print of the backed up data is available.

 Formats the destination medium when the medium has not been formatted or

formatted in an unreadable format. (this does not work for CD-R/DVD-R drives)

Available external devices

 Universal Serial Bus Mass Storage Class Bulk-Only Transport Revision 1.0

compliant with any of the following Subclass code

• 0x06 (SCSI transparent command set)

• 0x05 (SFF-8070i command set)

• 0x02 (SFF-8020i command set)

 USB DIRECT-PRINT compliant Digital Still Camera

 DPS Version 1.0 compliant Digital Still Camera

Available media type

Table 1-10. Available Media Type

External Device Media Type Remarks

MO drive MO

• 128MB

• 230MB

• 640MB

•1.3GB

CD-R/RW drive CD-R

• 640MB (74min.)

• 700MB (80min.)

DVD-R drive DVD-R

•4.7GB (120min.)

Each medium can be rewritten only a limited number of times as described below.

• MO: max. 512 times (001 to 512) If any files other than backup folders exist in the route directly, the max. number of writings becomes less than 512 due to the MS-DOS restriction. When more than 512 times of writing history of an inserted MO is detected, the printer handles it as a backup error (file name error, folder hierarchy error).

• CD-R 640MB max. 47 times 700MB max. 50 times

The number of writings is limited as shown above because each session information must be saved.

• DVD-R 4.7GB max. 274 times

The number of writings is limited as shown above because each session information must be saved.

• DOS/Windows-formatted MO is recommended.

• Reformatting a pre-formatted MO is impossible.

• MOs formatted in an unreadable format such as Macintosh HFS or Windows NTFS are reformatted.

• CD-RW media cannot be used due to the difference of recording method.

• Backup to a CD-R once burned using a device other than the printer is not guaranteed.

• DVD+R, DVD be used due to the difference of recording method.

• Backup to a DVD-R once burned using a device other than the printer is not guaranteed.

RW, DVD-RAM media cannot

Product description Backup Function (R360/R380/R390 only) 15

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C H E C K

P O I N T

Writing Format for CD-R Media

Writing to CD-R media is made in multisession type (Model 1) and ISO-9660 (Joliet)compliant format. Files or folders whose name includes an unsupported character code or is too long (file/ folder name must be less than 8 characters, and the extensions must be less than 3 characters), the names are automatically changed as explained below.

 File name: EPSONXXX.JPG  Folder name: EPDIRXXX

NOTE 1 :

001-999 numbers are applied to XXX in ascending order.

An unsupported character-code used in the extension is replaced with an underbar.

During a single backup operation, the number of automatic change of file/folder names is limited to 999 times. When it exceeds, no more files/folders that contain an unsupported character-code cannot be backed up.

If a file or folder name that is automatically changed due to an unsupported character code is already exists in the medium, the change is cancelled and the file or folder cannot be backed up.

Writing Format for DVD-R Media

Writing to DVD-R media is made in UDF 1.50 (ISO9660 Bridge) format. The file name length and the path length have the following limitations.

 File name length: Max. 255 bytes

 Path length: Max. 1023 bytes

Backup Restrictions

 Browsing an external device from a PC cannot be made.

 The printer and an external device must be directly connected with a USB

cable. Connection via a HUB is not supported.

 A connection with a PC must have been disconnected before starting a backup

in order to establish exclusive access over the medium to be backed up. There is no need to physically disconnect the PC (disconnect the USB cable).

 Partitioned media cannot be used for backup.

 Writing backup data stored in a medium back to a memory card or other

media cannot be made because it may destroy the data in a DSC.

 Since the printer does not have calendar function, created date and time of

backup files is the date and time initially assigned or updated by a device other than the printer.

NOTE: Characters available for a folder and file name are capital alphanumeric and

underbars. Characters other than those are replaced with underbars.

A memory card that has 8-level or more hierarchy of directories cannot be backed up to both a CD-R and DVD-R.

Operation After Backup to CD-R/DVD-R Media

The CD-R/DVD-R is automatically ejected from the external device.

Product description Backup Function (R360/R380/R390 only) 16

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

11 22 33 44

8-digit Error Code

(the numbers are dummy)

2-digit Error Code controlled by the printer firmware

(the numbers are dummy)

Backup-related errors

Table 1-11. Backup-related Errors

Error Description Message Remedy

Backup error (no external connection)

Backup error (insufficient external media capacity)

Backup error (no card)

Backup error (connecting to PC)

No external device is detected when a backup is attempted. External device is not connected or media is not inserted.

Backup canceled.

Free space of the destination medium in the external device is not enough to save the data.

No memory card is detected when backing up memory card is attempted.

Backing up memory card is attempted when a PC is connected.

Insufficient space on the backup device. Cannot back up files.

No memory card in slot. Backup canceled.

Disconnect from PC before backing up files.

Connect an external device.

Replace the medium with a one that has enough space.

Insert a memory card.

Disconnect the connection with the PC.

Backup error

A hexadecimal 8-digit error code appears below the message; “Backup canceled” when a backup error occurs. The leftmost 2-digit shows an error code controlled by the printer firmware. See Table 1-12. Backup Error FW Control Code List on the next page to identify the error cause shown by the 2-digit error code.

Figure 1-3. Backup Error Message and Error Code

Product description Backup Function (R360/R380/R390 only) 17

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

The table below lists the error codes controlled by the printer firmware.

Table 1-12. Backup Error FW Control Code List

Code

0x00

0x10

0x20

0xA0

0xA1

0xA2

0xA3

0xA4

0xA5

0xA6

0xA7

0xA8

0xA9

0xAA

0xAB

0xAC

0xAD

0xAE

0xB8

0xB9

0xBA

0xBB

0xBC

0xBD

0xBE

0xBF

Meaning

No error

Album function error

Backup function error

Other ATAPI/SCSI command error

ModeSense command error

ModeSelect command error

Get Disc Information command error

Get Track Information command error

Synchronize Cache command error

CloseSession command error

Read command error

Write command error

Set Speed command error

Eject command error

Drive lock command error

GetConfigration command error

Verify command error

Device error

Short file name convert error

Unsupported device

No medium

Not writable medium

Unsupported medium

Hierarchical directory error

Path length is too long

File name is too long

Code

0xC0

0xE7

0xE8

0xE9

0xEA

0xEB

0xEC

0xED

0xEE

0xEF

0xF0

0xF1

0xF2

0xF3

0xF4

0xF5

0xF6

0xF7

0xF8

0xF9

0xFA

0xFB

0xFC

0xFD

0xFE

0xFF

Meaning

No files to be backed up

Parameter error

File open error

Internal buffer overflow

CD/DVD format error

Not used

Insufficient memory

Some data exist in the destination directory

Not used

Write-protect error

Read/write error

Invalid file open mode

Seek error

Overflow of root directory

Overflow of file descriptor

Invalid path name

No file exist

Medium was exchanged

Unformatted medium

Device is not ready

Invalid device handle

Invalid file descriptor

Not used

Backup initialization failed

Acquiring memory pool failed

System error

1.5 CD/DVD Print (R360/R380/R390 only)

Stylus Photo R360/R380/R390 provides the easily access the menus for printing on CDs/DVDs and their jackets. The menus include the following layout options. The user can select one of the layouts and choose photos up to 12 in a memory card to be printed.

 4 layouts for CD/DVD label printing

 2 layouts for CD/DVD jacket printing on A4 sized paper

NOTE: The Stylus Photo R260/R265/R270 do not provide the standalone CDs/DVDs

print function. To print directly on CDs/DVDs with those models, the print setting must be made on a PC and sent to the printer.

Print CD/DVD button that allows the user to

Product description CD/DVD Print (R360/R380/R390 only) 18

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Power LED

Mode LEDs

1.6 Operation Panel

1.6.1 Operation Panel

Appearance of the operation panels are shown below.

Stylus Photo R360/R380/R390 Operation Panel

Figure 1-4. Stylus Photo R360//R380/R390

NOTE: The operation panel shown above is that of a model for EAI. The location and

functions of the buttons and LEDs, however, do not differ by destination.

Table 1-13. R360/R380/R390 Button Functions

Button Function

Print CD/DVD

Setup

Back

Cross key

(left/right/up/down)

Display/Crop

Print Settings

Copies

(+/-)

Displays the menu to print directly on CDs/DVDs, or jackets for them.

Displays various setup menus such as maintenance menus (Change Ink Cartridge, Head Cleaning, Nozzle Check, etc.), Backup Memory Card menu and option setting menus (Bluetooth settings, etc.).

Accepts the selection or changed settings.

Undoes the last action made by the operation panel.

Selects a menu item or setting.

Sets scale of enlargement of an image. Switches the display between an image and image information and 16-thumbnail view.

Displays a print setting menu such as layout, print density according to the currently selected mode.

Increases/decreases the number of copies.

Table 1-13. R360/R380/R390 Button Functions

Button Function

Power

Start

Stop

Memory Card

Product description Operation Panel 19

Turns the printer On or Off.

Starts printing.

• At standalone printing, cancels the operation and returns to the menu.

• When performing a print job sent from a PC, cancels the job and ejects paper.

• In cases other than above, returns the current print settings to their factory default and displays the top menu screen of the current mode. (When pressed during printing, returns to the previous menu screen without resetting the settings.)

Displays the menu to print photos/movies stored in a memory card.

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Power LED

Ink LED

Paper LED

C H E C K

P O I N T

Stylus Photo R260/R265/R270 Operation Panel

Figure 1-5. Stylus Photo R260/R265/R270

Table 1-14. R260/R265/R270 Button Functions

Button Function

Power

Ink

Paper

Turns the printer On or Off.

Carries out ink cartridge replacement sequence, or runs a cleaning.

Feeds/ejects paper.

1.6.2 Indicator (LED)

Stylus Photo R360/R380/R390

These models are equipped with a 3.5inch color LCD (320x240) and one Power LED and two Mode LEDs on their control panel. The LCD displays menus for selecting function, making settings, and a status of the printer.

• Power LED (green):

Lights during the printer is powered. Flashes when printing or other operations are in progress.

• Mode LEDs (green):

Lights while the corresponding mode is selected.

• Card LED (green):

Located beside the memory card slots. Kept on while a memory card is in the slot, and flashes while the card being accessed.

Stylus Photo R260/R265/R270

Three LEDs; power, ink, paper are provided.

• Power LED (green):

Lights during the printer is powered. Flashes when printing or other operations are in progress.

• Ink LED (red) / Paper LED (red):

Lights or flashes when an error occurs.

Refer to Chapter 3 Troubleshooting for details on the LCD/LED displays.

Product description Operation Panel 20

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

1.7 Specifications Common to the Models

1.7.1 Electric Specifications

Table 1-15. Electric Specifications

Item 100-120V model 220-240V model

Rated voltage 100-120 VAC 220-240 VAC

Input voltage range 90 - 132 VAC 198-264 VAC

0.6 A

Rated current

Rated frequency 50 - 60 Hz

Input frequency range

Dielectric strength

Energy conservation Energy Star compliant

Safety standard

EMC

R260/265/270: max. 0.9A R360/380/390: max. 1.1A

49.5 - 60.5 Hz

R260/265/270: 3000 V for 1 minute R360/380/390: AC 1000 Vrms for 1 min., AC 1200 Vrms for 1 sec.

UL60950 CSA22.2 No.60950

FCC part 15 subpart B Class B CAN/CSA-CEI/IEC CISPR 22 Class B

EN60950

EN 55022 (CISPR Pub.22) Class B EN 61000-3-2 EN 61000-3-3 EN 55024 AS/NZS CISPR22 Class B

0.3 A (max. 0.5A)

1.7.2 Environmental Condition

Table 1-17. Environmental Condition

Item Operating Storage*

Temperature

Humidity (no condensation)

Impact resistance 1 G, 1 x 10

Vibration resistance 0.15G 0.50G

Note *1: Must be within the range shown in Fig.1-6.

*2: Non-operating with unpacked.

*3: Must be less than 1 month at temperature 40

10 to 35 °C -20 to 40 °C*

20 to 80%, RH 5 to 85%, RH

-3

seconds 2 G, 2 x 10-3 seconds

ºC.

Table 1-16. Power Consumption

Figure 1-6. Temperature/Humidity Range

Printer status Model Name 100-120V model 220-240V model

Printing*

Sleep mode

Power off mode

Note : When the printer is kept idle for 3 minutes, it goes into standby mode that saves current

Note *1: When performing a print job sent from a PC. Printing Letter Pattern on A4 sized

to the motors.

plain paper (the test conforms to ISO/IEC10561).

R260/R265/R270 Approx. 12W

R360/R380/R390 Approx. 17W

R260/R265/R270 Approx. 1.1W Approx. 1.2W

R360/R380/R390 Approx. 4.5W Approx. 5.0W

R260/R265/R270

R360/R380/R390

Approx. 0.2W Approx. 0.4W

1.7.3 Durability

 Printer: 16,000 pages (A4/Letter) or 5 years whichever is faster

 Printhead: 6 billion shots per nozzle or 5 years whichever is faster

1.7.4 Noise Level

 R260/R265/R270: Approx. 42 dB (when copying according to ISO7779)

 R360/R380/R390: Max. 42 dB (during standalone printing according to ISO7779)

Product description Specifications Common to the Models 21

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

1.7.5 Dimensions

Table 1-18. Dimensions

Item R260/R265/R270 R360/R380/R390

Weight 6.2 kg 6.6 kg

Dimensions (W x D x H)

With covers closed 453 x 337 x 194 mm 453 x 343 x 194 mm

With covers opened 453 x 538 x 285 mm 450 x 538 x 285 mm

Product description Specifications Common to the Models 22

OPERATING PRINCIPLES

CHAPTER

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

ASF Unit

CR Motor

APG Unit

Ink System

CR Lock Lever

EJ Roller Shaft

PF Motor

PW Sensor

LD Roller

APG Sensor

CR Encoder

Sensor

PE Sensor

Cap ASSY

CR Shaft

PF Roller Shaft

CDR Guide

Sensor

CDR Tray

Sensor

Printhead

CR Unit

EJ Frame

PF Encoder Sensor

2.1 Overview

This chapter describes the operating principles of the printer mechanism and electric circuit boards of Stylus Photo R260/R265/R270 and R360/R380/R390.

2.1.1 Printer Mechanism

The main components of the printer mechanism are shown in the table below.

Table 2-1. Printer Mechanism Main Components

Component Function

CR Unit

APG Unit

PF Unit Rotates the PF roller shaft to feed paper being powered by the PF motor.

ASF Unit

EJ Unit

Ink System

Moves along the CR shaft to print on paper being powered by the CR motor.

The unit includes Printhead, PW sensor, and CR encoder sensor.

Moves the carriage upward/downward to adjust the platen gap being powered by the PF motor. There are 4 preset levels of platen gap and the unit moves the carriage to one of the levels according to the current carriage position detected by the APG sensor.

Being powered by the PF motor, feeds paper loaded on the ASF into the printer mechanism.

Being powered by the PF motor, ejects paper or the CDR tray.

The EJ frame moves upward/downward corresponding to the stacker that can be moved manually so that the frame matches with the paper size.

Located on the right side of the printer mechanism. Covers the printhead with the cap holder when the printhead is not used, and draws waste ink out of the printhead. The waste ink is sent to the Waste Ink Tray through the waste ink tube.

Table 2-2. Main Control Boards

Board Function

Card Board (R360/R380/R390 only)

USB Board (R260/R265/R270 only)

Located on the Middle Housing. Incorporates memory card slots, USB HOST interface, and an infrared communication circuit.

Located on the Middle Housing. Incorporates a USB HOST interface.

The main control boards are shown in the table below.

Main Board

Power Supply Board (P/S ASSY)

Panel Board

Board Function

Table 2-2. Main Control Boards

Located on top of the printer mechanism and controls all over the printer operations.

Located on the Lower Housing and generates required voltages for the printer using the power supplied from the AC power line.

Located inside the Panel Unit and controls the operation panel including the LCD. (R360/R380/R390 are equipped with a LCD.)

Figure 2-1. Printer Mechanism Diagram

Operating Principles Overview 24

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

APG Sensor

CR Motor

PF Motor

PF Encoder Sensor

CDR Guide Sensor

CDR Tray Sensor

CR Encoder Sensor

PE Sensor

PW Sensor

CSIC

2.1.2 Motors & Sensors

No. Motor/Sensor Name Function

1 Printhead F3-MACH head (6 colors x 90 nozzles)

2 CR motor

3PF motor

4 PE sensor

5 Ink cartridge detector CSIC

6 PTS sensor (CR)

7 PTS sensor (PF)

8 PW sensor

9 APG sensor

10 CDR Guide sensor

11 CDR Tray sensor

Table 2-3. List of Motors & Sensors

Type: DC motor

Drive voltage: 42V DC

Coil resistance: 22.7 Inductance: 17.5mH ± 25%

Drive method: PWM constant-current chopping

Type: DC motor

Drive voltage: 42V DC

Coil resistance: 21.2 Inductance: 17.2mH (1 kHz)

Drive method: PWM

Detecting items: paper end, leading edge of paper

Type: Transmissive photo interrupter

Resolution: 180 pulse/inch

Type: Transmissive photo interrupter

Resolution: 180 pulse/inch

Detecting items:

• Left/right edges of paper (before/during printing)

• Top edge of paper (before printing)

• Bottom edge of paper (during printing)

• Left/right/top/bottom of CDR (before printing)

Type: Reflective photo interrupter

Detecting items: APG position

Type: Transmissive photo interrupter

Detecting items: Up/Down status of the CDR Guide

Type: Mechanical contact

Detecting items: Presence of CDR tray

Type: Mechanical contact

± 5% (voltage applied to the driver)

Ω ± 10%

± 5% (voltage applied to the driver)

Ω ± 10%

Figure 2-2. Motors & Sensors in the Printer Mechanism

Operating Principles Overview 25

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

2.2 Electrical Circuit Operating Principles

The electric circuits of the Stylus Photo R260/R265/R270 and R360/R380/R390 consist of the following boards.

Table 2-4. Main Boards & Model Numbers

Board Name R360/R380/R390 R/260/R265/R270

Main Board

Power Supply Board

Panel Board

Card Board

USB Board

2.2.1 Main Features

 Features common to R260/R265/R270 and R360/R380/R390

 The circuits support multi-common printing method that achieves high-speed

printing reducing the number of carriage movements.

 Features of C658Main Board (R360/R380/R390)

 The CPU incorporates an ASIC for controlling memory cards. The ASIC

achieves high-speed access to a card.

C658MAIN C653MAIN

C653PSB

C658PNL + C658PNL-B C653PNL

C658STG Not equipped

Not equipped C653IF

 Features of C653Main Board (R260/R265/R270)

 The newly employed SOC achieves throughput enhancement. The

incorporated USB host function offers USB host High Speed compatibility.

 Operations to reduce power consumption

The printer carries out the following operations to go into sleep mode.

 Decreases the power voltage  Shuts off photoelectric current of photo interrupter sensors.  Stops the motor drive circuit.  Stops the UDL clock in the ASIC.  De-energizes the motors  Stops the head drive circuit  High-efficiency power supply circuit (R360/R380/R390 only)  Goes into CPU core low-power consumption mode (R360/R380/R390 only)  Cuts power for the preview monitor (R360/R380/R390 only)  Goes into SDRAM self-refresh mode (R260/R265/R270 only)

 Employs SOC06H that incorporates one main processor and six image

processing processors enabling concurrent processing for printing.

 16-bit DDR1-SDRAM (166 MHz) memory for image processing on the local

side enables a wide range of memory access.

 72 MHz SDRAM is on the CPU bus as a system memory enabling a wide

range of memory access.

 By employing a self-powered motor driver, the cost for supplying power to

the RTC (5V) and USB HostVCC (6V), and for motor drive circuit are reduced.

 UBEC (Ultra Block Encode) allows MW buffer size to be reduced to one third

the conventional size.

 Equips a 3.5inch Color TFT LCD as standard.

Operating Principles Electrical Circuit Operating Principles 26

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

2.2.2 Components of Control Boards

Table 2-5. Components of Control Boards

Board Name

System

Main Board

Power supply

Printer

Card Board

USB Board

Panel Board

LCD Module

R360/R380/R390 R260/R265/R270

 Logic circuit

(ASIC incorporated in the CPU core, Flash ROM x 2, SDRAM x 1,

DDR1 x 1)

 Interface circuit (USB2.0 DEVICE, USB2.0 HOST)  RTC circuit  Panel interface

 3.5-inch Color LCD interface  IrDA circuit

 Regulator circuit  Power switch circuit  Overvoltage protection circuit  ASIC for control

 Motor control/drive circuit (PF, CR, APG)  Printhead control/drive circuit  Sensor circuits (PE, PF, PW, APG, CDR Guide, CDR Tray)

 Logic circuit (card control IC)  USB HOST I/F circuit  IrDA I/F circuit  Memory card control circuit

Not equipped

 Power switch circuit  Switch circuit  LED circuit

 LCD control circuit  3.5-inch Color LCD panel

Incorporated Components

 Logic circuit

(ASIC incorporated in the CPU core, Flash ROM x 1, SDRAM x 1

Not equipped

 USB HOST I/F circuit

Not equipped

)

Operating Principles Electrical Circuit Operating Principles 27

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

CN11

CN8

PE Sensor

CPU-ASIC

(IC4)

Flash-ROM

(IC9)

DDR-DRAM

(IC7)

Motor Driver

(IC2)

SDRAM

(IC11)

RTC (IC3)

Serial

Flash-ROM

(IC5)

USB

(CN2)

C658 Panel Board

C658 Panel_B Board

C653 PSB/PSE Board

CR Motor

PF Motor

Printhead

CR Encoder Sensor

CN3

C658 STG Board

CN1

LCD

CN4

CN14

CN15

CN10

CN5

CN13

CN12

PF Encoder Sensor

CN6

CN16

C653 Head Board

Head Driver

(IC1)

QM1, Q2, Q3

CN9

CDR Guide Sensor

PW Sensor

CN7

APG Sensor

CDR Tray Sensor

Address

Data

Address

Data

2.2.3 Circuit Block Diagram

Figure 2-3. Circuit Block Diagram for R360/R380/R390

Operating Principles Electrical Circuit Operating Principles 28

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

CN11

CN6

PE Sensor

CPU-ASIC

(IC5)

Flash-ROM

(IC1)

Motor Driver

(IC8)

SDRAM

(IC2)

RTC

(IC3)

Serial

Flash-ROM

(IC4)

USB

(CN1)

USB HOST

(CN2)

C653 Panel Board

C653 PSB/PSE Board

CR Motor

PF Motor

Printhead

CR Encoder Sensor

CN5

CN14

CN13

CN10

CN16

CN15

CN12

PF Encoder Sensor

CN8

CN3

C653 Head Board

Head Driver

(IC7)

Q2, Q5, Q6, Q7

CN4

CDR Guide Sensor

PW Sensor

CN7

APG Sensor

CDR Tray Sensor

Figure 2-4. Circuit Block Diagram for R260/R265/R270

Operating Principles Electrical Circuit Operating Principles 29

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C H E C K

P O I N T

2.3 Banding Reduction System (BRS) / Paper Feed Amount Profile Correction (PFP)

 Overview

In order to ensure high print quality and high print speed, this product incorporates the Banding Reduction System (BRS) and Paper Feed Profile (PFP) Correction system. The overview of them is described in the table below.

Table 2-6. Overview of BRS and PFP

Target Print Mode

4 x 6 inch

(102 x 152 mm)

4 x 6 inch

(102 x 152 mm)

Remarks

720 x 720 ---

720 x 720 With BRS, Borderless print

720 x 360

Without BRS,

Borderless print

BRS

PFP

Summary

Conventional models perform overlapping printing (2-path or 4path print) to reduce banding problem. Printers that incorporate the Banding Reducing System do not perform the overlapping printing. They carry out 1-path printing correcting ink drop amount for each raster mode in order to avoid making a gap between each path (printed line). This enables to achieve both high print quality (less banding) and high print speed.

In the conventional method to improve paper feed accuracy, the adjustment value is calculated based on a value obtained at a certain point of paper. Therefore, correcting the total paper feed amount (from when paper is fed and to when finishing printing) was impossible. The Paper Feed Amount Profile Correction offers more precise control over the paper feeding. Paper feed errors are measured at various points and a correction value is calculated for each of the points. This enables to ensure print quality in the target print mode.

Paper Type Paper Size Resolutions (dpi)

Ultra Glossy Photo Paper

Premium Glossy Photo Paper

Glossy Photo Paper

Premium Semigloss Photo Paper

Ultra Glossy Photo Paper

Premium Glossy Photo Paper

Glossy Photo Paper

Premium Semigloss Photo Paper

 Adjustment/Correction method

Correction values of the BRS and the PFP are automatically calculated when a pattern printed by the printer is scanned by a specified scanner. The created correction values are stored into the serial flash ROM on the main board, and applied when printing in the target print mode.

For information on how to carry out the BRS and PFP, See Chapter 5 Adjustment.

Operating Principles Banding Reduction System (BRS) / Paper Feed Amount Profile Correction (PFP) 30

TROUBLESHOOTING

CHAPTER

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Start

Identifying the error cause by the error

message or observed symptom.

Repair or replacement of

parts or components

Reassembly and adjustment

End

3.1 Overview

This chapter provides how to troubleshoot problems analyzing the cause based on the error messages displayed on the printer and the observed symptom. Identify and troubleshoot the problem referring to the tables on the following pages. When some parts need to be replaced, make sure to follow the procedure given in Chapter 4 and carry out required adjustments. If any abnormality is observed in motors or sensors, check the electrical value referring to the 3.1.1 "Troubleshooting on Motors and

Sensors"(p.32).

3.1.1 Troubleshooting on Motors and Sensors

The following tables show the normal electric values of each motor and sensor. When any abnormality is observed in motors and sensors, check their electric values and compare them with the values given in the tables to see if the motors or sensors are broken or not.

Table 3-1. Motor Resistance & Measuring Points

Motor Motor Connector Measuring Points Resistance

CR Motor

PF Motor

R360/R380/R390: CN14 R260/R265/R270: CN14

R360/R380/R390: CN15 R260/R265/R270: CN13

Table 3-2. Sensor Checkpoints

Sensor Sensor Connector Signal Level Status

R360/R380/R390: CN8

PE Sensor

APG Sensor

R260/R265/R270: CN6 Between Pin 1-2

R360/R380/R390: CN7 R260/R265/R270: CN7 Between Pin1- 2

Between Pin 1 and 2 22.7Ω ±

Between Pin 1 and 2 21.2Ω ±

2.4V or more No paper

0.4V or less Paper exists

2.4V or more Within PG position

0.4V or less Out of PG position

10%

Open: 2.4V or more CDR Guide lowered

Close: 0.4V or less CDR Guide raised

Open: 2.4V or more CD-R Tray inserted

Close: 0.4V or less No CD-R Tray

Figure 3-1. Troubleshooting Flowchart

R360/R380/R390: CN9

CDR Guide Sensor

CD-R Tray Sensor

Note : See 2.1.2 "Motors & Sensors"(p.25) for locations of the motors and sensors.

R260/R265/R270: CN4 Between Pin1- 2

R360/R380/R390: CN9 R260/R265/R270: CN4 Between Pin3- 4

Troubleshooting Overview 32

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Message Box

3.2 Error/Warning Indications

This section describes how the printer indicates an error/warning status with the LCD and LEDs, or on the screen of the printer driver when a problem arises during various operations; power-on sequence, paper feeding, ink drawing, printing, and so on.

3.2.1 Error Indication Method

The Stylus Photo R360/R380/R390 are equipped with a LCD. You can solve most of the troubles following the instructions shown on the LCD or on the windows of “EPSON Status Monitor 3”.

 Stylus Photo R360/R380/R390

Error messages are displayed on the LCD.

• Figure 1-1. "Difference in Appearance"(p.9)

 Stylus Photo R260/R265/R270

Error messages can be checked with the LEDs and on the windows of “EPSON Status Monitor 3”.

• Figure 1-5. "Stylus Photo R260/R265/R270"(p.20)

Table 3-3. LEDs Status (R260/R265/R270)

• Message box on the window of "EPSON Status Monitor 3"

Figure 3-2. Error Indication on EPSON Status Monitor 3

NOTE: The part number of the Ink Cartridges shown in the Status Monitor 3

screen differs by destination.

LED Status Meaning

-- No change

Light Lights up normally

Flash Flashes at intervals of 0.5 seconds.

Flash 2 Flashes as follows; ON (0.2 sec.) - OFF (0.2 sec.) - ON (0.2 sec.) - OFF (0.4 sec.)

Flash 4 Flashes as follows; ON (0.8 sec.) - OFF (0.2 sec.)

High-speed flash Flashes at intervals of 0.1 seconds.

Troubleshooting Error/Warning Indications 33

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Table 3-4. List of Error Messages

R360/R380/R390 R260/R265/R270

Error Name

Communication error

Maintenance request error

Fatal error

Ink cartridge detection error

Ink cover open error

Empty cartridge error

Paper jam

Multi-feed error

Note *: The “XXXX” represents the part number of the Ink Cartridge.

Waste ink pad in the printer is saturated.

Contact your dealer to replace it.

Printer error.

Please see your documentation.

Ink cartridges cannot be recognized.

Make sure ink cartridges are correctly installed.

The ink cartridge cover is open.

Open the printer cover and close the ink cartridge cover.

Press OK to continue.

Press the OK button to replace the cartridges.

Paper jam.

Load paper and press the Start button.

If the error does not clear, repeat the procedure.

Multi-page feed error.

Remove and reload the paper, then press the Start button.

Messages on the LCD

- ---

LED Indications

Power Paper Ink

Off

- - Light

-Flash-

- Light -

Flash

(the two LEDs

flashes alternately)

Highspeed

flash

Highspeed

flash

STM3 Message Error Cause

Check all connections and make sure all devices are on. If the power was turned off during printing, cancel the print job. If the error does not clear, see your printer documentation.

Parts inside your printer are at the end of their service life. See your printer documentation.

Delete all print jobs and turn the printer off. Remove any foreign objects from inside the printer. After a few minutes, turn the printer back on.

Black: XXXX* Color: XXXX*

...................

Epson recommends the genuine Epson cartridges listed above. Click the How to button for ink cartridge replacement instructions.

For sheets of paper, turn off the printer and then remove any jammed paper by hand. For a CD or DVD, remove the CD/DVD tray. Next, press the Paper button on the printer or click the Eject button if it appears on this screen.

A page has not been printed, multiple pages have been fed into the printer at once, or the wrong paper size has been fed into the printer. Remove and reload the paper. Press the Paper button if necessary.

Some parts in the printer require maintenance such as near-full status of waste ink pad.

An unrecoverable error occurred inside the printer.

Ink cartridge is not installed or not installed properly. Or CSIC information cannot be read and written to the printer.

The ink change sequence is attempted with the cartridge cover opened.

The cartridge runs out of ink.

Paper or CDR tray jammed inside the printer mechanism.

Multiple sheets are fed at a time.

See the table for Troubleshooting

Table 3-5 (p.36)

Table 3-6 (p.37)

Table 3-7 (p.40)

Table 3-8 (p.41)

Troubleshooting Error/Warning Indications 34

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Table 3-4. List of Error Messages

Error Name

R360/R380/R390 R260/R265/R270

Messages on the LCD

LED Indications

Power Paper Ink

STM3 Message Error Cause

See the table for Troubleshooting

No paper error

CDR Tray error

CDR Guide error

Paper out.

Load paper and press the Start button.

The CD/DVD tray is set incorrectly.

Please correct, then press the Start

button.

The front tray is in the CD/DVD

position.

Pull up the tray lever to lower the front tray to the paper position.

The front tray is not in the CD/DVD

position.

Push down the tray lever to raise the front tray to the CD/DVD position.

The CD/DVD guide is in the CD/DVD

position.

Close the CD/DVD guide.

- Light -

High-

- Flash 2

speed

flash

Reload the paper and set the front tray to the paper position by pulling up the tray lever. Then press the Paper button on the printer or click the Continue button if it appears on the screen. To cancel all print jobs, click the Cancel button.

Reload the tray, then press the Paper button on the printer.

For sheets of paper, set the front tray to the paper position by pulling up the tray lever. For a CD or DVD, set the front tray to the CD/DVD position by pushing down the tray lever.

Paper cannot be fed into the printer.

The printer cannot detect the CD/DVD tray properly.

The CDR guide status does not match with the print setting.

Table 3-9 (p.43)

Table 3-10 (p.45)

Table 3-11 (p.47)

Troubleshooting Error/Warning Indications 35

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

3.3 Troubleshooting by Error Message

The following tables provide troubleshooting procedure for each error message indicated by the LCD or STM3 screen. When some parts need to be replaced or repaired, make sure to follow the procedure given in Chapter 4 and carry out required adjustments.

3.3.1 Troubleshooting Problems with Error Messages

Table 3-5. Troubleshooting for Communication Error

Occurrence

Timing

At power-on

Symptom Failed Part Check Point Remedy Reference

The printer does not work at all.

Panel Board/

Panel FFC

P/S ASSY

USB cable

1. Is the Panel FFC not connected to the Panel Board and the Main Board?

2. Is the Panel FFC damaged? 2. Replace the Panel FFC.

3. Is the Panel Board damaged? 3. Replace the Panel Board.

1. Is the P/S ASSY connector cable not connected to the Main Board?

2. Is the P/S ASSY cable or the P/S ASSY itself damaged?

1. Is the USB cable not connected to the printer and the PC?

1. Connect the FFC correctly.

 R360/R380/R390

Main Board: CN3,CN4

 R260/R265/R270

Main Board: CN5

1. Connect the cable correctly.

 R360/R380/R390

Main Board: CN16

 R260/R265/R270

Main Board: CN3

2. Replace the P/S ASSY.

* If this does not solve the problem, replace the

Main Board Assy.

1. Connect the USB cable correctly.

4.2.6 "Panel Unit"(p.69) / 4.3.5 "Disassembling the Panel Unit"(p.83)

4.5.5 "P/S Assy"(p.94)

Printer driver

Main Board

1. The printer driver installed on the PC is not the one for the Stylus Photo R360/R380/R390/ R260/ R265/R270?

1. The model name written into EEPROM on the Main Board is wrong?

1. Install the correct printer driver.

1. Write the correct model name to the EEPROM using the Adjustment Program.

5.1.1 "Servicing Adjustment Item List" (P.113)

Troubleshooting Troubleshooting by Error Message 36

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

PG Cam

CR Shaft

Table 3-6. Troubleshooting for Fatal Error

Occurrence

Timing

Symptom Failed Part Check Point Remedy Reference

CR Motor

Main Frame

1. Is the CR motor cable not connected to the Main Board?

2. Is there a malfunction of the CR motor?

1. Is their any dirt on the Main Frame? Or is the frame not adequately lubricated?

1. Is their any dirt on the CR Guide Shaft? Or is the shaft not adequately lubricated?

2. Is the PG cam chipped or broken? 2. Replace the CR GUide Shaft.

1. Connect the cable correctly.

 R360/R380/R390

Main Board: CN14

 R260/R265/R270

Main Board: CN14

2. Replace the CR motor.

1. Clean off any dirt on the frame and apply adequate grease on it.

1. Clean off any dirt on the shaft and apply adequate grease on it.

4.3.2 "Removing the Main Board Unit"(p.78)

4.5.8 "CR Motor"(p.99)

6.1.3 "Lubrication" (P.131)

At power-on

• CR motor does not rotate at all.

• CR Unit hits against the right side of the Main Frame.

CR Guide Shaft

CR Encoder

Head FFC

CR Scale

Timing Belt

1. Is the Head FFC not connected to the CR encoder connector?

2. Is the CR encoder chipped or broken?

1. Is the Head FFC broken? 1. Replace the Head FFC.

1. Is the CR Scale not moving freely, centered between the sides of CR encoder sensor?

2. Is there any dirt on the CR Scale? 2. Clean off any dirt on the CR Scale. If the scale

3. Is the CR Scale chipped or broken? 3. Replace the CR Scale.

1. Is the Timing Belt attached incorrectly?

1. Connect the Head FFC to the connector correctly.

2. Replace the CR Unit.

1. Install the CR Scale correctly.

get heavily soiled, replace the scale.

1. Attach the belt correctly.

4.5.12 "CR Unit"(p.105)

4.5.1 "CR Scale"(p.89)

4.5.12 "CR Unit"(p.105) /

4.5.8 "CR Motor"(p.99)

Troubleshooting Troubleshooting by Error Message 37

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Compression Spring2.36

Change Lever

CR Motor

Table 3-6. Troubleshooting for Fatal Error

Occurrence

Timing

Symptom Failed Part Check Point Remedy Reference

1. Is the Compression spring 2.36 of the Change Lever disengaged?

1. Replace the ASF Unit. For the R360/R380/ R390, replace the Change Lever.

At power-on

• The CR Unit hits against the Change Lever which has come down toward the front of the printer.

• The error appears after the PF roller makes quick one-turn.

ASF Unit

PF Motor

PF Encoder

1. Is the PF motor cable not connected to the Main Board?

1. Connect the cable to the Main Board.

 R360/R380/R390

Main Board: CN15

 R260/R265/R270

Main Board: CN13

2. Is there a malfunction of the PF motor? 2. Replace the PF motor.

1. Is the PF encoder FFC not connected to the PF encoder connector and the Main Board?

1. Connect the FFC to the PF encoder and the Main Board.

 PR360/R380/R390

Main Board: CN6

 R260/R265/R270

Main Board: CN8

2. Is the PF encoder chipped or broken? 2. Replace the PF encoder.

4.5.11 "ASF Unit"(p.104)

4.3.2 "Removing the Main Board Unit"(p.78)

4.5.10 "PF Encoder / PF Scale / PF Motor"(p.102)

4.3.2 "Removing the Main Board Unit"(p.78) / 4.5.10 "PF Encoder / PF Scale / PF Motor"(p.102)

4.5.10 "PF Encoder / PF Scale / PF Motor"(p.102)

Troubleshooting Troubleshooting by Error Message 38

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Combination Gear

CR Motor

Table 3-6. Troubleshooting for Fatal Error

Occurrence

Timing

At power-on

Symptom Failed Part Check Point Remedy Reference

• The CR Unit hits against the Change Lever which has come down toward the front of the printer.

• The error appears after the PF roller makes quick one-turn

The CR Unit hits against the Upper Paper Guide detached from the Main Frame.

PF Scale

Upper Paper Guide

1. Is the PF Scale not moving freely, centered between the sides of PF encoder sensor?

2. Is their any dirt on the PF Scale? 2. Clean off any dirt on the PF Scale. If the scale

3. Is the PF Scale chipped or broken? 3. Replace the PF Scale.

1. Is the Upper Paper Guide detached from the Main Frame?

1. Is the APG Unit installed incorrectly? 1. Install the APG Unit carefully so as not to shift

2. Is the Combination Gear 10,15.2 disengaged or attached incorrectly?

1. Install the PF Scale or PF encoder correctly.

get heavily soiled, replace the scale.

1. Attach the Upper Paper Guide correctly.

the phase.

2. Attach the gear correctly.

4.5.10 "PF Encoder / PF Scale / PF Motor"(p.102)

4.5.12 "CR Unit"(p.105)

At power-on

During changing the platen gap

Any time

Troubleshooting Troubleshooting by Error Message 39

The error occurs when the PG (gap between the printhead surface and the platen) is changed with the APG Unit.

Other than above symptoms

APG Unit

APG Sensor Assy

Printhead

Main Board

1. Is the APG sensor damaged?

1. Is the Printhead damaged?

1. Is the Main Board damaged? 1. Replace the Main Board.

1. Replace the APG Sensor Assy.

1. Replace the Printhead.

4.5.2 "APG Unit"(p.90)

4.5.14 "Front Paper Guide Assy/APG Sensor Assy"(p.109)

4.5.3 "Printhead"(p.91)

4.3.2 "Removing the Main Board Unit"(p.78)

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Memory Chip

Ink Cartridge

CSIC Terminal

CSIC ASSY

Backside

CSIC ASSY

Head Board

Table 3-7. Troubleshooting for Ink Cartridge Detection Error/ Ink Cover Open Error/ Cartridge Empty Error

Occurrence

Timing

Symptom Failed Part Check Point Remedy Reference

1. Is the memory chip on the cartridge chipped or

1. Replace the ink cartridge.

broken?

At power-on

The error appears after the carriage home position is detected.

Ink Cartridge

Head FFC

Head Board

1. Is the Head FFC not connected to the Head Board and the Main Board?

1. Connect the Head FFC to the Head Board and the Main Board.

 R360/R380/R390

Main Board: CN10,CN11,CN12

 R260/R265/R270

Main Board: CN10,CN11,CN12

1. Are the CSIC terminals chipped or broken? 1. Replace the CSIC ASSY.

2. Is the Head Board damaged? 2. Replace the CSIC ASSY.

4.5.12 "CR Unit"(p.105) / 4.3.2 "Removing the Main Board Unit"(p.78)

4.5.3 "Printhead"(p.91)

Troubleshooting Troubleshooting by Error Message 40

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Torsion Spring 0.22

PE Sensor Lever

Extension

Spring

ASF

Retard

Roller

Table 3-8. Troubleshooting for Paper Jam Error

Occurrence

Timing

Even though the printer performs paper feeding operation, the paper is not fed into the printer.

Symptom Failed Part Check Point Remedy Reference

ASF Unit

1. Is the ASF Unit installed incorrectly?

2. Is the Paper Return Lever not moving properly during the feeding operation?

1. Install the ASF Unit correctly.

2. Install the Paper Return Lever and the Torsion Spring 6.45 correctly.

4.5.11 "ASF Unit"(p.104)

1. Is the Torsion Spring 0.22 attached incorrectly? 1. Install the PE Sensor Lever and Torsion Spring 0.22 correctly.

Front Paper Guide

Assy

4.5.14 "Front Paper Guide Assy/APG Sensor Assy"(p.109)

Any time

Multiple sheets are fed at a time.

Paper is fed into the printer, but ejected at once without any printing operation.

ASF Unit

PE Sensor

1. Is the Retard Roller Assy not moving properly

during the feeding operation?

1. Attach the Extension Spring 1.98 on the back side of the Retard Roller Assy correctly.

1. Is the PE sensor cable not connected to the Main Board?

1. Connect the cable to the Main Board.

 R360/R380/R390

Main Board: CN8

 R260/R265/R270

Main Board: CN6

1. Is the PE Sensor damaged? 2. Replace the PE Sensor.

4.5.11 "ASF Unit"(p.104)

4.3.2 "Removing the Main Board Unit"(p.78)

4.5.14 "Front Paper Guide Assy/APG Sensor Assy"(p.109)

Troubleshooting Troubleshooting by Error Message 41

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Torsion Spring 0.22

PE Sensor Lever

Star Wheel Holder

Table 3-8. Troubleshooting for Paper Jam Error

Occurrence

Timing

Paper is fed into the printer, but ejected at once without any printing operation.

Symptom Failed Part Check Point Remedy Reference

3. Is the Torsion Spring 0.22 detached or attached incorrectly?

PE Sensor

3. Install the PE Sensor Lever and the Torsion Spring 0.22 correctly.

4.5.14 "Front Paper Guide Assy/APG Sensor Assy"(p.109)

Front Paper Guide

Pad

Any time

Paper cannot go through between the EJ Roller and the Star Wheel Roller.

The leading edge of paper does not reach the PF Roller.

Note : * Be careful not to let jammed paper rub against the nozzle surface of the Printhead, or it may damage the Printhead.

EJ Frame ASSY*

Upper Paper Guide*

1. Is the Front Paper Guide Pad attached incorrectly?

1. Is the Star Wheel Holder detached?

2. Is the EJ Frame Assy installed incorrectly? 2. Install the EJ Frame Assy correctly.

3. Has the EJ Frame Assy become deformed obstructing the paper path?

1. Is the Upper Paper Guide disengaged from the Main Frame?

1. Install the pad correctly.

1. Attach the Star Wheel Holder correctly.

3. Replace the EJ Frame Assy.

1. Install the Upper Paper Guide correctly.

4.5.14 "Front Paper Guide Assy/APG Sensor Assy"(p.109)

4.5.12 "CR Unit"(p.105)

Troubleshooting Troubleshooting by Error Message 42

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

LD Roller

ASF

Extension Spring

Protrusion

LD Roller

Table 3-9. Troubleshooting for No Paper Error

Occurrence

Timing

The LD Roller rotates normally to feed paper, but the Hopper does not move.

The LD Roller rotates normally, but paper is not fed into the printer.

Symptom Failed Part Check Point Remedy Reference

ASF Assy

1. Is the Hopper not moving properly during the feeding operation?

1. Attach the Compression Spring 2.51 correctly to the ASF Frame and the Hopper.

1. Is there any paper dust on the LD Roller? 1. Remove the paper dust on the LD Roller

ASF Assy

with a cloth moistened with alcohol. * If this does not solve the problem, replace the ASF Unit.

1. Is the Extension Spring 0.143 of the clutch mechanism detached?

1. Attach the Extension Spring 0.143 correctly.

Any time

The PF Motor drive force is not transmitted to the LD Roller shaft.

4.5.11 "ASF Unit"(p.104)

ASF Assy

2. Is the protrusion of the clutch chipped or broken? 2. Replace the ASF Unit.

Troubleshooting Troubleshooting by Error Message 43

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

LD Roller

Clutch

ASF

Compression Spring2.36

Change Lever

CR Motor

Edge of Change Lever

Table 3-9. Troubleshooting for No Paper Error

Occurrence

Timing

Symptom Failed Part Check Point Remedy Reference

3. Is the clutch damaged? 3. Replace the ASF Unit.

Any time

The PF Motor drive force is not transmitted to the LD Roller.

The LD Roller shaft is not set in the ASF home position, and paper is always fed from the ASF Assy.

ASF Assy

4. Is the Compression Spring 2.36 of the Change Lever detached?

1. Is the edge of the Change Lever chipped or broken?

4. Replace the ASF Unit. For R360/R380/ R390, replace the Change Lever.

4.5.11 "ASF Unit"(p.104)

1. Replace the ASF Unit. For R360/R380/ R390, replace the Change Lever.

Troubleshooting Troubleshooting by Error Message 44

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Contact point

CDR Tray

White Mark

Table 3-10. Troubleshooting for CDR Tray Error

Occurrence

Timing

Symptom Failed Part Check Point Remedy Reference

1. Has the part of the CDR Tray that contacts with

1. Replace the CDR Tray.

the CDR Tray Sensor become cracked?

When printing on CDs/DVDs

The CDR Tray is set to the printer, but the error occurs.

The CDR Tray center detection sequence is interrupted, and the tray is ejected.

CDR Tray

CDR Guide

Detection ASSY

CDR Tray

1. Is the CDR Guide Detection Assy cable not connected to the Main Board?

1. Connect the cable to the Main Board.

 R360/R380/R390

Main Board: CN9

 R260/R265/R270

Main Board: CN4

2. Is the CDR Tray Sensor damaged? 2. Replace the CDR Guide Detection

Assy.

1. Is there any paper dust or foreign matter on the white mark on the CDR Tray?

1. Remove any dust or foreign matter from the tray.

4.5.15 "CDR Guide Detection Assy"(p.111)

Troubleshooting Troubleshooting by Error Message 45

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

CR Encoder

Board

Cable

PW Sensor

Table 3-10. Troubleshooting for CDR Tray Error

Occurrence

Timing

Symptom Failed Part Check Point Remedy Reference

1. Is there any paper dust or ink stain on the PW Sensor?

1. Clean off any dirt on the PW Sensor.

When printing on CDs/DVDs

The CDR Tray center detection sequence is interrupted, and the tray is ejected.

PW Sensor

PW Senor

Main Board

2. Is the PW Sensor cable not connected to the CR Encoder Board and the PW Sensor?

3. Is the PW Sensor cable broken? 3. Replace the CR Unit.

4. Is the PW Sensor damaged? 4. Replace the CR Unit.

1. Is there any chipped or broken elements on the Main Board?

2. Connect the PW Sensor cable to the CR Encoder Board and the PW Sensor.

1. Replace the Main Board.

4.5.12 "CR Unit"(p.105)

4.3.2 "Removing the Main Board Unit"(p.78)

Troubleshooting Troubleshooting by Error Message 46

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Table 3-11. Troubleshooting for CDR Guide Error

Occurrence

Timing

When printing on CDs/DVDs

The CDR Guide is set correctly, but the error occurs.

Symptom Failed Part Check Point Remedy Reference

CDR Guide

Detection ASSY

CDR Guide Lever

Main Board

1. Is the CDR Guide Detection Assy cable not connected to the Main Board?

2. Is the CDR Guide Sensor damaged?

3. Is the CDR Guide Detection Assy cable broken? 3. Replace the CDR Guide Detection

1. Is the CDR Guide Lever not installed correctly? 1. Install the CDR Guide Lever correctly.

1. Is there any chipped or broken elements on the Main Board?

1. Connect the cable to the Main Board.

 R360/R380/R390

Main Board: CN9

 R260/R265/R270

Main Board: CN4

2. Replace the CDR Guide Detection Assy.

Assy.

1. Replace the Main Board.

4.5.15 "CDR Guide Detection Assy"(p.111)

4.5.6 "Stacker Assy"(p.95)

4.3.2 "Removing the Main Board Unit"(p.78)

Troubleshooting Troubleshooting by Error Message 47

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Torsion Spring 0.22

PE Sensor Lever

3.4 Troubleshooting by Symptom

3.4.1 Problems in Printing Operation

This section provides how to troubleshoot the possible problems on the printer mechanism. No error message appears for most of the troubles described here. In the following tables, find the symptom you face and follow the troubleshooting procedure given in the table.

 Paper Feeding Problems

Table 3-12. Troubleshooting Paper Feeding Problems

Symptom Possible Cause Check Point Remedy

Paper is not fed into the printer.

The LD Roller is contaminated or worn-out

The Pickup Roller and Idle Roller are contaminated or worn-out

Malfunction of the Paper Feed Mechanism

Is there any “micro pearl” paper dust or oil stain on the LD Roller?

Is there any “micro pearl” paper dust or oil stain on the Pickup and Idle Rollers?

Is there a malfunction of the Paper Feeding Mechanism?

Is the PE Sensor connector disconnected from the Main Board or the sensor?

Is the Torsion Spring 0.22 detached or attached incorrectly? Attach the Torsion Spring 0.22 and the PE Lever correctly.

Use a cleaning sheet in order to clean the rollers.

1. Set a cleaning sheet in the ASF turning the sheet upside down.

2. Press the button on the operation panel to load the sheet.

3. Repeat the above procedure several times.

In order to remove a severe smear, staple a cloth moistened with alcohol to a post card and carry out the following operations.

1. Set the post card in the ASF with the attached cloth facing the LD Roller or Retard Roller.

2. Then, holding the top edge, press the button on the operation panel to load the card.

3. Repeat Step 2. The paper dust or oil stain on the LD Roller or the Retard Roller surface is removed.

If this does not solve the problem, replace the LD or Retard Roller.

Wipe the roller surface with a cloth moistened with alcohol.

 Correct the phases of the Paper Feed Mechanism.  Remove any dust or foreign matter in the Paper Feed Mechanism.

Connect the PE Sensor cable to the Main Board and the PE Sensor correctly. R360/R380/R390: CN8 / R260/R265/R270: CN6

Malfunction of the PE Sensor and PE Lever

Is the PE Sensor damaged?

Replace the PE Sensor.

Troubleshooting Troubleshooting by Symptom 48

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Extension

Spring

ASF

Retard

Roller

Table 3-12. Troubleshooting Paper Feeding Problems

Symptom Possible Cause Check Point Remedy

Is the Extension Spring 1.98 at backside of the Retard Roller detached?

Attach the Extension Spring correctly.

Multiple sheets are fed at a time.

A malfunction of the Retard Roller

Is the Retard Roller detached? INstall the Retard Roller correctly.

 Problems with ejecting paper

Table 3-13. Troubleshooting Paper Ejecting Problems

Symptom Possible Cause Check Point Remedy

Paper jam occurs during ejecting paper.

A malfunction of paper feeding mechanism

A malfunction of EJ Roller Is the EJ Roller moving correctly? Engage the gears which transmit drive force to the EJ Roller.

Is the PF Roller not moving correctly without its drive force transmitted to the EJ Roller?

Engage the gears in the paper feed mechanism correctly.

 Problems with carriage (CR Unit) movements

Table 3-14. Troubleshooting Carriage Movement Problems

Symptom Possible Cause Check Point Remedy

Is there any obstruction on the carriage path? Remove the obstruction.

Movements of the CR Unit during printing is abnormal.

Something interferes with the operation of the CR Unit.

Move the CR Unit with your hand. The unit does not move smoothly?

Is the slack of the Head FFC not enough or too much interfering the carriage movement? Check that by moving the carriage from side to side with your hand.

Clean the CR shaft and apply grease.

Route the Head FFC around the Main Frame correctly.

Troubleshooting Troubleshooting by Symptom 49

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

 Printer initialization operation is aborted

Table 3-15. Troubleshooting Initialization Stop Problems

Symptom Possible Cause Check Point Remedy

An error occurs during initialization after poweron

Improper installation of the EJ Frame

A malfunction of the CR Motor

A malfunction of the PF Motor

CR linear Scale failure

A malfunction of the CR Encoder

PF Scale failure

A malfunction of the PF Encoder

Head FFC failure

Printhead failure

Are the tabs of the EJ Frame disengaged? Reinstall the EJ Frame correctly.

Is the CR Motor cable/connector disconnected? Connect the CR Motor cable/connector properly.

R360/R380/R390: CN14 / R260/R265/R270: CN14

Is the PF Motor cable/connector disconnected? Connect the PF Motor cable/connector properly.

R360/R380/R390: CN15 / R260/R265/R270: CN13

Is the CR Linear Scale not moving freely, centered between the sides of CR encoder sensor?

Is there any dirt on the CR Linear Scale? Clean off any dirt on the scale.

Is the CR Linear Scale chipped or broken? Replace the CR Linear Scale.

Is the Encoder FFC disconnected from the CR Encoder Board? Connect the FFC to the board properly.

Is there any paper dust or dirt on the CR Encoder? Remove any paper dust or dirt on the CR Encoder.

Is the Encoder FFC damaged or broken? Replace the Head FFC.

Is the CR Encoder damaged or broken? Replace the CR Unit.

Is the PF Scale not moving freely, centered between the sides of PF encoder sensor? Install the scale correctly.

Is there any dirt on the PF Scale? Clean off any dirt on the scale.

Is the PF Scale chipped or broken? Replace the PF Scale.

Is the Encoder FFC disconnected from the PF Encoder Board? Connect the FFC to the board properly.

Is there any paper dust or dirt on the PF Encoder? Remove any paper dust or dirt on the PF Encoder.

Is the Encoder FFC broken? Replace the Encoder FFC.

Is the PF Encoder damaged or broken? Replace the PF Encoder.

Is the Head FFC disconnected? Connect the FFC properly.

Is the Head FFC damaged or broken? Replace the Head FFC.

Are the all nozzles not firing ink properly? Replace the Printhead.

Install the scale correctly.

R360/R380/R390: CN5, CN10, CN11, CN12, CN13 R260/R265/R270: CN10, CN11, CN12, CN15, CN16

Troubleshooting Troubleshooting by Symptom 50

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

 Print quality problems

Table 3-16. Troubleshooting Print Quality Problems

Symptom Possible Cause Check Point Remedy

Printed image has missing colors, and the missed colors are always same.

Missing dots appear sometimes.

White streak / abnormal discharge

Vertical lines are misaligned.

Dirt on the Printhead.

The absorber of the Cap Unit contacts with the Printhead surface during printing.

Head FFC failure

A malfunction of the Printhead

Dirt on the Printhead.

Ink cartridge failure

Poor connection of the Head FFC

A malfunction of the Printhead

Poor connection of the Head FFC

A malfunction of the Printhead

Improper Bi-D adjustment

Run a cleaning cycle and make a test print. Repeat the operation several times. Does the problem still appear?

Is the absorber of the Cap Unit deformed or damaged? Replace the Ink System.

Is the Head FFC damaged or broken? Replace the Head FFC.

Run a cleaning cycle and print a nozzle check pattern. Repeat the operation several times. Does the problem still appear?

Replace the ink cartridge with a new one, and print a nozzle check pattern. The printed pattern has no missing dots?

Check the FFC with a tester. Does the result show poor connection of the FFC?

Run a cleaning cycle and print a nozzle check pattern. Repeat the operation several times. Does the problem still appear?

Is the Head FFC not securely connected to the CR Unit and boards? Connect the FFC correctly.

Is the Head FFC not securely connected to the Printhead? Connect the FFC correctly. If there is no problem with the connection

Using the Adjustment Program, check the Bi-D setting. Is the setting made properly?

Clean the Printhead surface with a cotton swab.

Replace the Printhead.

Clean the Printhead surface with a cotton swab.

The cartridge is defective. Use the new cartridge.

Replace the Head FFC.

Replace the Printhead.

status, replace the Printhead.

Carry out the Bi-D adjustment properly.

Troubleshooting Troubleshooting by Symptom 51

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Table 3-16. Troubleshooting Print Quality Problems

Symptom Possible Cause Check Point Remedy

Dirt on the CR shaft Is there any dirt on the CR shaft? Clean off any dirt on the CR shaft surface with a dry soft cloth.

Is there any dirt on the PF Roller? Clean the PF Roller surface with a soft brush carefully so as not scratch

it.

The cartridge is defective. Use the new cartridge.

Adjust the platen gap properly.

Replace the damaged gear(s).

Clean the Printhead surface with a cotton swab.

blade.

Replace the Printhead.

Printed image has white banding.

PF Roller failure

Ink cartridge failure

A malfunction of Carriage movements

Improper platen gap

Some gear(s) is (are) damaged.

Dirt on the Printhead is preventing nozzles from firing ink straight toward the paper.

A malfunction of the Printhead

CR shaft failure

Is the PF Roller damaged? Replace the PF Roller.

Replace the ink cartridge with a new one, and print a nozzle check pattern. The printed pattern has no missing dots?

Are the carriage shaft and the Main Frame properly lubricated? Apply G-71 grease referring to "Lubrication of CR Unit"(p.133).

Is the platen gap (gap between the Printhead surface and the platen) not properly set?

Is (are) the gear(s) in the paper feed and ASF mechanisms damaged?

Run a cleaning cycle and make a test print. Repeat the operation several times. Does the problem still appear?

Is there any dust or foreign matter on the Cleaner Blade? Remove any dust or foreign matter on the Cleaner Blade, or replace the

Run a cleaning cycle and make a test print. Repeat the operation several times. Does the problem still appear?

Is the CR shaft not properly installed? Reinstall the CR shaft properly.

Is the CR shaft surface damaged? Replace the CR shaft.

Troubleshooting Troubleshooting by Symptom 52

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

3.4.2 Power Problems

The printer does not work at all after power-on. LEDs do not light up.

Table 3-17. Troubleshooting Power Problems

Possible Cause Check Point Remedy

Power code failure Replace the power code with a new one. Does the printer work normally? The power code is defective. Use the new one.

Improper power supply

Poor connection of the PS Assy connector

The fuse burned out Is the fuse (F1) on the PS Board burned out? Replace the PS Board.

Abnormal voltage output of the PS Board

Do the power supplied from the AC line match with the electrical requirements of the printer?

Is the PS Assy connector not properly connected to the Main Board? R360/R380/R390: CN16 / R260/R265/R270: CN3

Check the voltage output from the PS Board. Is it abnormal? When the voltage is normal: Replace the Main Board.

Use an AC line that matches the printer electrical requirements.

Connect the connector properly.

When the voltage is abnormal: Replace the PS Assy.

3.4.3 Ink-related Problems

 Printer stops halfway through its initialization process or printing operation.

Table 3-18. Troubleshooting Ink Supply Problems

Symptom Possible Cause Check Point Remedy

An Ink Out error occurs. The cartridge is empty. Is the ink cartridge empty? Replace the cartridge with a new one.

A No Cartridge error occurs.

An ink cartridge error occurs.

The printer cannot detect the ink cartridge.

Ink cartridge is damaged.

Are ink cartridges not installed in the IC Holder? Install ink cartridges.

Are the ink cartridges not properly installed? Set the cartridges properly.

Are the top and bottom tabs of the ink cartridge broken? Replace the cartridge with a new one.

Is the CSIC Board not properly attached? Replace the cartridge with a new one.

Is there any chipped or broken elements on the CSIC Board? Replace the cartridge with a new one.

Troubleshooting Troubleshooting by Symptom 53

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

 Printing cannot be made properly (printed image is faint, blurry, smeared, or etc.)

Table 3-19. Troubleshooting Printing Problems

Symptom Possible Cause Check Point Remedy

The carriage moves normally, but the printed image is abnormal.

Ink cartridge failure

Poor connection of the Head FFC

Cleaner Blade failure

Poor connection of the Head FFC

A malfunction of the Printhead

Ink leakage, clogging

Replace the ink cartridge with a new one, and make a test print. The printed pattern has no missing dots?

Is the FFC not properly connected to the CSIC Board and the Main Board?

Is there any dust or foreign matter on the Cleaner Blade? Remove the dust or foreign matter on the Cleaner Blade, or

Check the FFC using a tester. Is there any abnormality in the result?

Run a cleaning cycle and make a test print. Repeat the operation several times. Does the problem still appear?

Is there any ink leakage found in the Printhead? Reinstall the ink cartridge correctly. If this does not solve the

The cartridge is defective. Use the new one.

Connect the FFC correctly.

replace the blade.

Replace the Head FFC.

Replace the Printhead.

problem, replace the ink cartridge, or the Printhead.

 Waste ink is not properly drained out of the Printhead or the Cap Unit.

Table 3-20. Troubleshooting Waste Ink Problems

Symptom Possible Cause Check Point Remedy

The pump tube failure Is there any collapsed sections of the tube? Replace the Ink System.

Is there any foreign matter on the cap, or is the cap damaged? Remove the foreign matter on the cap with a cotton swab.

Replace the cap in case that the cap is damaged.

Is the tube disconnected from the Cap Unit? Connect the tube correctly.

Is the Compression Spring of the Cap Assy detached, broken, or missing?

Is the tube not properly inserted in the Waste Ink Tray Assy, or not properly routed under the tray?

Replace the Ink System.

Securely connect the tube to the Waste Ink Tray Assy routing the tube correctly.

Waste ink is not properly drained out of the Printhead or the Cap Unit, and not properly transported to the Waste Ink Tube.

Cap failure

Disconnection of the tube

A malfunction of cap movement

The tube between the Waste Ink Tray and the Ink System Assy is at fault.

Troubleshooting Troubleshooting by Symptom 54

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

3.4.4 Problems with Interfaces

This section provides how to troubleshoot problems on the USB interface and memory card slot.

 USB interface error

Table 3-21. Troubleshooting USB Connection Errors

Possible Cause Check Point Remedy

The printer driver has not been installed correctly.

USB cable failure

Poor connection of the USB terminals

Main Board failure Is the Main Board damaged or broken? Replace the Main Board.

On the Windows PC, go to My Computer, Properties, Hardware, Device Manager. Is the printer driver associated with Other Devices?

Replace the USB cable with a new one. Does the USB communication between the printer and PC return to normal?

Is there any foreign matter on the USB terminal? Remove the foreign matter.

 Memory card-related problems (R360/R380/R390 only)

Possible Cause Check Point Remedy

Memory card data failure (data in the card may have been damaged by static electricity or etc.)

Unsupported memory card

Memory card failure

Contact failure

Firmware failure

Electric noise

Main Board failure

Using other device such as PC, check the memory card if files in the card can be read normally. Can the device also not read the files?

Is the memory card a type not supported by the printer? Use a memory card supported by the printer.

Replace the card with another one.Does the printer recognize the card? The card is defective. Use the another one.

Is there any foreign matter attached to the memory card or in the card slot? Remove the foreign matter or dirt.

Is there any bent or broken pins in the card slot? Replace the Card Board.

Check inside the printer. Is there any disconnected FFCs, or ferrite cores not located properly?

Is the Main Board damaged or broken? Replace the Main Board.

Uninstall the driver and reinstall it correctly following the instruction described in the User’s Guide.

The USB cable is defective. Use the new one.

Table 3-22. Troubleshooting Memory Card Problems

Advise the user to format the memory card or use a new one.

– Download and install the latest firmware.

If no such statuses are found, replace the Main Board.

Troubleshooting Troubleshooting by Symptom 55

DISASSEMBLY/ASSEMBLY

CHAPTER

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

W A R N I N G

C A U T I O N

4.1 Overview

This section describes procedures for disassembling the main components of the Stylus Photo R260/R265/R270 and R360/R380/R390

Unless otherwise specified, disassembled units or components can be reassembled by reversing the disassembly procedure.

Procedures which, if not strictly observed, could result in personal injury are described under the heading “WARNING”.

“CAUTION” signals a precaution which, if ignored, could result in damage to equipment.

Important tips for procedures are described under the heading “CHECK POINT”.

If the assembly procedure is different from the reversed disassembly procedure, the correct procedure is described under the heading “REASSEMBLY”.

Any adjustments required after reassembly of components or parts are described under the heading “ADJUSTMENT REQUIRED”.

When you have to remove any components or parts that are not described in this chapter, refer to the exploded diagrams in the appendix.

The precautions in the two lists below (WARNING and CAUTION), must always be followed during disassembly and assembly.

4.1.1 Precautions

See the precautions given under the heading “WARNING” and “CAUTION” in the following column when disassembling Stylus photo R260/R265/R270 and R360/R380/R390.

 Disconnect the power cable before disassembling or assembling

the printer.

 If you need to work on the printer with power applied, strictly

follow the instructions in this manual.

 Wear protective goggles to protect your eyes from ink. If ink

gets in your eye, flush the eye with fresh water and see a doctor immediately.

 Always wear gloves for disassembly and reassembly to avoid

injury from sharp metal edges.

 Use static discharge equipment such as anti-static wrist straps

when accessing internal components to protect sensitive electronic components and circuitry.

 Never touch the ink or wasted ink with bare hands. If ink comes

into contact with your skin, wash it off with soap and water immediately. If irritation occurs, contact a physician.

 Make sure the tip of the waste ink tube is located at correct

position when reassembling the waste ink tube, or it will cause ink leakage.

 When transporting, do not remove the ink cartridges. Pack the

printer with the cartridges installed.

 Use only recommended tools for disassembly, assembly or

adjustment of the printer. (Table 4-1, “List of Tools,” on

page 58)

 Be sure to tighten the screws to the specified torque.  Apply lubricants and adhesives as specified. (See Chapter 6

Lubrication (p.131) for details.)

 Make the specified adjustments when you disassemble the

printer. (Chapter 5 contains additional information on adjustments.

 When using compressed air products, such as air duster, for

cleaning during repair and maintenance, the use of such products containing flammable gas is prohibited.

 Be careful not to scratch or damage the coating on exterior

surface of the product during disassembly and reassembly.

Disassembly/Assembly Overview 57

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

4.1.2 Tools

Use only specified tools to avoid damaging the printer.

Table 4-1. List of Tools

Tool Supplier* Part No.

Phillips Screw Driver (No.1) EPSON 1080530

Phillips Screw Driver (No.2) EPSON 1080532

Flathead Screw Driver EPSON 1080527

Precision Screw Driver #1 (flathead) EPSON 1080525

Tweezers EPSON 1080561

Long-nose pliers EPSON 1080564

Acetate tape EPSON 1003963

Metal straightedge - -

2 pins (thinner than Ø2mm) - -

Note *: Commercially available

4.1.3 Screws

The screws used in the printer are as shown in the table below. Make sure you always use the correct type and number of screws.

Table 4-2. List of Screw Types

No. Description Image

5 C.B.P 2.6x8

6 C.B.P 3x8

7 C.B.P 3x10

8 C.P.S 3x4

9 C.P.S 3x6

10 C.P.S 3x10

11 C.B.S.(P4) 3x6

Table 4-2. List of Screw Types

No. Description Image

1 C.B.S 3x6

2 C.B.S 3x8

3 C.B.S 3x10

4 C.B.P 2x6

Abbreviation Full Name

C.B.S Phillips Bind S-Tite

C.B.P Phillips Bind P-Tite

C.P. Phillips Pan head

C.B.S.(P4) Phillips Bind S-Tite Sems R2

Table 4-3. Screw Types

Disassembly/Assembly Overview 58

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

4.1.4 Work Completion Checklist

Whenever the printer is serviced, use the checklist shown below to confirm all work is completed properly and the printer is ready to be returned to the user.

Make sure to always check the maintenance counter before disassembling the printer. If the counter shows that some part or component has almost reached the end of its service life, replace the part after receiving prior approval from the user.

Table 4-4. Work Completion Checklist

Classification Item Check Point Status

Printer Unit

On-line Test On-line Test Is the operation normal? OK / NG

Adjustment Specified

Lubrication Specified

Function Firmware

Self-test Is the operation normal? OK / NG

On-line Test Is the printing attempt successful? OK / NG

Printhead (print a nozzle check pattern)

Carriage Mechanism

Paper Feeding Mechanism

Adjustments

Lubrication

Version

Is ink discharged normally from all the nozzles? OK / NG

Does the carriage move smoothly? OK / NG

Is there any abnormal noise during its operation?

Is paper advanced smoothly? OK / NG

No paper jamming? OK / NG

No paper skew? OK / NG

No multiple-sheet feeding? OK / NG

No abnormal noise? OK / NG

Is the paper path free of obstructions? OK / NG

Are all the adjustments correctly completed?

Has lubrication been applied at the specified points?

Is the amount of lubrication correct? OK / NG

Version:

OK / NG

Table 4-4. Work Completion Checklist

Classification Item Check Point Status

Packing Ink

Cartridge

Waste Ink Pads Is the remaining capacity of the waste

Carriage position Is the carriage located at the position

Protection (strong tape, vinyl sheet)

Others Attachments,

Accessories

Are the ink cartridges installed correctly?

ink pads enough?

where the Printhead is covered with the cap?

Have the specified parts been secured with the strong tapes to prevent damage during transportation? See Protection for transportation (p.60)

Have all the relevant items been included in/returned to the package?

OK / NG

Disassembly/Assembly Overview 59

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

40 mm

Step1

Folded end

Step2

35 mm35 mm

40 mm

Folded end

55 mm 55 mm

Folded end

30mm

Folded end

PROTECTION FOR TRANSPORTATION

Before packing the printer to be returned to the user, attach several pieces of strong tape and vinyl sheet to the specified points to prevent damaging the printer during transportation.

 Securing the Carriage

(tape: 180mm x 1 pc., fold one end by 5mm)

1. Attach 40mm-length portion of the tape (not folded side) to the left side of the carriage aligning the tape’s corner with the carriage’s ribs as shown below.

2. Attach the folded side of the tape to the housing with the carriage locked at its lock position. (First move the carriage to the lock position, then attach the tape to the housing.)

Figure 4-1. Securing the Carriage

 Securing the Paper Support

(tape: 80mm x 3 pcs., fold one end by 5mm)

Attach the three pieces of strong tape to secure the Paper Support as shown below.

 The left and right tapes should attach to the Paper Support and the side of the

housing.

 Securing the Housing Middle

(tape: 80mm x 2 pcs., fold one end by 5mm)

Attach the two pieces of strong tape to the rear of the MIddle Housing as shown below.

 The tape on the left should not lap over the serial number label.  The folded end of the tape on the right should align with the fifth ventilating

slit from the right.

Figure 4-3. Securing the Middle Housing on its rear

 Securing the Stacker

(tape: 60mm x 1 pc., fold one end by 5mm)）

Attach the strong tape to the center of the Stacker as shown below. The edge and backside of the Stacker have irregular steps. Make sure to attach the tape along the shape.

Figure 4-2. Securing the Paper Support

Disassembly/Assembly Overview 60

Figure 4-4. Securing the Stacker

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Folded side

30mm

When the Front Cover is closed

Vinyl Sheet

folded in half

Align the edges with Stacker edges

Vinyl sheet

folded in half

Align with Panel left edge and button upper edges

30mm

Folded side

[Rear side]

[Front side]

[Left side] [Right (home) side]

 Protecting the exterior parts from scratches and scuff marks

Have a commercially available 250cm-width x 100cm-length vinyl sheet to cover the exterior parts, and secure the sheet with 60mm-length strong tape (fold one end by 5mm).

 Front Cover

Fold the vinyl sheet in half, and insert the folded sheet between the Stacker Assy and the Front Cover with the folded side facing front side of the printer. Align the left and right edges of the sheet with the edges of the Stacker Assy and secure the sheet with the strong tape as shown below.

4.1.5 Required Preparation before Disassembly

Make sure to carry out the following operations before disassembling the printer.

 When the Main Board needs to be replaced, make a backup copy of EEPROM

data.

 Unlock the carriage lock and move the CR Unit to other than its home position.

• How to Unlock the Carriage (p62)

4.1.6 Orientation Definition

Orientation descriptions used in the disassembly/reassembly procedures are as follows.

Figure 4-5. Protecting the Front Cover

 Panel Unit (R260/R265/R270 only)

Fold the vinyl sheet in half, and put the sheet on the Panel Unit aligning the sheet’s not-folded side with the upper edges of the buttons, and sheet’s left edge with the left edge of the Panel Unit. Then secure the sheet with the strong tape.

Figure 4-6. Protecting the Panel Unit (R260/R265/R270 only)

Disassembly/Assembly Overview 61

Figure 4-7. Orientation Definition

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C A U T I O N

Locked

Carriage Lock

Unlocked

Carriage Lock

Turn this gear

[Left side]

PF Roller Gear

EJ Roller Gear

C A U T I O N

Cable Holder Frame

Front Frame

EMI Frame

Lower Housing

4.1.7 How to Unlock the Carriage

 Unlocking the carriage is required for disassembly of some parts or components.

Carry out any of the following operations to unlock the carriage and move the carriage to other than its home position.

Be extremely careful not to damage the EJ Roller gear. Extra care must be taken to avoid injury from sharp metal edges.

 Power the printer and turn it off forcedly by disconnecting the power cable

when the CR Unit is unlocked and moved away from the home position.

 Turn the EJ Roller gear on the left side of the printer in the direction of the

arrow until the carriage is unlocked.

4.1.8 Sharp Metal Edges (Danger!)

During disassembly/reassembly work on the Stylus R260/R265/ R270 and R360/R380/R390, extra care must be taken to avoid injury from sharp metal edges, especially from the edges shown below.

Disassembly/Assembly Overview 62

Figure 4-8. How to Unlock the Carriage

Figure 4-9. Sharp Metal Edges

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

The table below lists the differences in disassembly procedure between the Stylus Photo R260/R265/R270 and R360/R380/R390. For more details on each procedure, refer to the page given in the Reference column.

Figure 4-10. List of Disassembly Procedure Differences

Part/Component Name Description R360/R380/R390 R260/R265/R270 Reference

Panel Board

 R360/R380/R390 are

equip with a LCD panel on the Panel Unit. The number of buttons on the operation panel and control boards differs between two models.

Panel Unit (p.69)

Disassembling the Panel Unit (p.83)

Front Housing /

Slot Cover

 The R360/R380/R390 are

equip with memory card slots and USB interfaces. The R260/R265/R270 have USB interfaces only.

Front Housing (p.73)

Main Board Unit

 Because of the functional

differences, the number and location of the connectors on the Main Board are different.

Removing the Main Board Unit (p.78)

Disassembling the Main Board Unit

(p.80)

Card Board /

USB Board

 The R360/R380/R390 are

equip with memory card slots. Control boards for the interfaces on the Middle Housing are different.

Removing the USB Board (R260/R265/

R270 only) (p.76)

Memory Card

Slot

USB I/F

LCD Panel

Panel Unit

USB I/F

SW Button

Main Board

Card Board

USB Board

4.1.9 Differences in Disassembly Procedure by Model

Disassembly/Assembly Overview 63

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

START

Upper Housing (p.68)

Front Housing (p.73)

Disassembling the

Main Board Unit

(p.80)

Disassembling the

Panel Unit (p.83)

CDR Guide Detection

Assy (p.111)

Printhead (p.91)

Waste Ink Pad (p.94)

P/S Assy (p.94)

Stacker Assy (p.95)

Panel Unit (p.69)

Upper Paper Guide

(p.108)

Paper Support (p.65)

Printer Cover (p.65) Front Cover (p.66)

Right Housing / Left Housing /

USB Housing (p.66)

APG Unit (p.90)

CR Scale (p.89)

Ink System (p.97)

CR Motor (p.99)

EJ Frame Assy (p.100)

ASF Unit (p.104)

Front Paper Guide

Assy/APG Sensor

Assy (p.109)

PF Encoder / PF Scale

/ PF Motor (p.102)

Right Front Housing /

Left Front Housing

(p.72)

EMI Frame / Waste

Ink Tray (p.70)

Removing the USB Board (R260/R265/

R270 only) (p.76)

Removing the Main

Board Unit (p.78)

Removing the Printer

Mechanism (p.87)

Middle Housing (p.86)

Removing the Card Board (R360/R380/

R390 only) (p.82)

CR Unit (p.105)

shows the procedures different between the R260/R265R270 and

R360/R380/R390. Unless otherwise specified, the other procedures

are the same and illustrated using the R360/R380/R390.

4.1.10 Disassembly/Assembly Procedures

The flowchart below lists the step-by-step disassembly procedures. When disassembling each unit, refer to the page number shown in the figure.

Disassembly/Assembly Overview 64

Flowchart 4-1. R260/R265/R270 & R360/R380/R390 Disassembly Flowchart

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Push

Bushing of the ASF

Edge Guide

Projection

: Shaft

Paper Support

Projection

Hole

Mounting Direction

(from front side to rear side)

Paper Support

: Shaft

Shaft (right)

Shaft (left)

Printer Cover

Marking

Instruction Label

4.2 Removing Exterior Parts/Components

4.2.1 Paper Support

 Parts/Components need to be removed in advance: Nothing

 Removal procedure

1. Open the Paper Support.

2. Disengage the right shaft of the Paper Support from the bushing of the ASF

Unit by pushing the bushing outward. Then remove the Paper Support, disengaging the left shaft preventing the Edge Guide projection from hitting against the other parts.

Figure 4-11. Removing the Paper Support

When reinstalling the Paper Support, match the projection and hole of the Edge Guide, then attach the right shaft and the left shaft in that order. (Put the shafts at the front side in the bushing and then push them rearward.) After reinstalling, check that the Paper Support moves smoothly.

4.2.2 Printer Cover

 Parts/Components need to be removed in advance: Nothing

 Removal procedure

1. Open the Printer Cover.

2. Pull out the left shaft and right shaft of the Printer Cover in that order, and

remove the Printer Cover.

Figure 4-13. Removing the Printer Cover (1)

When an instruction label needs to be attached, attach it aligning with the line marked on the back of the Printer Cover. Make sure it is in the correct orientation as shown below.

Disassembly/Assembly Removing Exterior Parts/Components 65

Figure 4-12. Reinstalling the Paper Support

Figure 4-14. Attaching the Instruction Label

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Stacker

Front Cover

Positioning Hole

(right)

Positioning Hole

(left)

CDR Guide Lever

[Rear side]

Left Housing

Right Housing

Removal Direction

Push

[Right side]

: Tab : Hook

4.2.3 Front Cover

 Parts/Components need to be removed in advance: Nothing

 Removal procedure

Open the Front Cover.

2. Raise the CDR Guide Lever to lower the Stacker.

3. While pushing , disengage the left and right positioning holes of the Front

Cover in that order, and remove the Front Cover.

Figure 4-15. Removing the Front Cover (1)

4.2.4 Right Housing / Left Housing / USB Housing

 Parts/Components need to be removed in advance: Nothing

 Removal procedure

 Removing Right/Left Housings

1. Remove the two screws.

• Screw : C.B.P. M3x10 (tightening torque: 5-7 kgf.cm)

Figure 4-16. Removing the Right/Left Housings (1)

2. Insert a metal straightedge into the slit (ventilating opening) on the Right Housing and disengage the hook.

3. While pushing , disengage the two tabs, and slide the Right Housing rearward to remove it. (Refer to Fig.4-18)

Disassembly/Assembly Removing Exterior Parts/Components 66

Figure 4-17. Removing the Right/Left Housings (2)

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Hook

: Tab

Left Housing

Holes on the

Upper Housing

Hook

Removal Direction

USB Housing

Hook

Press to

disengage the

hook

[Left side]

 Removing the USB Housing

1. Push part to disengage the hook and slide the USB Housing upward to remove it.

Figure 4-18. Disengaging the Hook and Tabs

4. Remove the Left Housing in the same manner.

Before screwing the Right Housing and Left Housing, make sure the two hooks on each housing shown below are properly inserted into the holes of the Upper Housing.

Figure 4-20. Removing the USB Housing

Figure 4-19. Reinstalling the Right/Left Housings

Disassembly/Assembly Removing Exterior Parts/Components 67

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Upper Housing

[Left side]

Positioning

Hole

Upper Housing

Removal Direction

Bushing

4.2.5 Upper Housing

 Parts/Components need to be removed in advance

Paper Support / Printer Cover / Front Cover / Right Housing / Left Housing / USB Housing

 Removal procedure

1. Remove eight screws.

•

Screw : C.B.P. M3x10 (tightening torque: 5-7 kgf.cm, silver)

•

Screw : C.B.P. M3x10 (tightening torque: 5-7 kgf.cm, black)

•

Screw : C.B.P. M3x10 (tightening torque: 5-7 kgf.cm, black, diagonally mounted)

(The numbers shown in the figure indicate the order of tightening the screws.)

Figure 4-21. Removing the Upper Housing (1)

 Be careful not to let the cables get caught under the Upper

Housing at the position indicated with in Fig.4-22.

 Tighten the screws in the order given in Fig.4-21.  (6), (7), (8) screws are black, and (6), (7) screws are mounted

diagonally toward the rear side of the printer. Keep that in mind when removing/attaching the screws.

Disassembly/Assembly Removing Exterior Parts/Components 68

2. Pull the left and right of the Upper Housing to disengage the two positioning holes of the housing from the guide pins of the Lower Housing, and remove the Upper Housing avoiding contact wit the ASF Unit.

Figure 4-22. Removing the Upper Housing (2)

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C A U T I O N

CN3

CN4

Main Board

Panel Unit

CN5

Main Board

R360/R380/R390

R260/R265/R270

Panel Unit

Removal Direction

Screw Driver

Panel Unit

Slide, while pulling

upward and

disengage the hook

[Backside]

Disengage the

hook

Mounting Direction

: Tab : Hook

Slit

Rib

Mounting Direction

Panel Unit

Slide the Panel while pulling it upwards and disengage the two hooks. If the

4.2.6 Panel Unit

 Parts/Components need to be removed in advance

Paper Support / Printer Cover / Front Cover / Right Housing / Left Housing / USB Housing / Upper Housing

 Removal procedure

Take extra care to avoid injury from sharp metal edges. Before starting, see the page given below to check the dangerous edges.

•“4.1.8 Sharp Metal Edges (Danger!)” ( p. 62)

1. Disconnect the two FFCs from CN3 and CN4 connectors on the Main Board. (disconnect CN5 only for the R260/R265/R270)

hooks do not disengage, insert a flathead screw driver into the hole of the Front Housing positioning rib from the backside of the panel, to disengage the two hooks ( ).

3. Slide the Panel Unit upward to remove it.

Figure 4-24. Removing the Panel Unit

When reinstalling the Panel Unit, engage the four tabs by sliding the unit downward, and insert the two ribs beside left and right hooks into grooves until the hooks are securely engaged.

Disassembly/Assembly Removing Exterior Parts/Components 69

Figure 4-23. Removing the Connectors (Panel Unit)

Figure 4-25. Reinstalling the Panel Unit

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C A U T I O N

C H E C K

P O I N T

EMI Frame

[Right side]

Danger!

Sharp Edge!

EMI Frame

Guide Pin

Positioning Hole

Notch

4.2.7 EMI Frame / Waste Ink Tray

 Parts/Components need to be removed in advance

Paper Support / Printer Cover / Front Cover / Right Housing / Left Housing / USB Housing / Upper Housing / Panel Unit

 Removal procedure

Take extra care to avoid injury from sharp metal edges. Before starting, see the page given below to check the dangerous edges.

•“4.1.8 Sharp Metal Edges (Danger!) (p. 62 ) ”

See the section given below on how to unlock the carriage.

•“4.1.7 How to Unlock the Carriage (p.62 ) ”

 EMI Frame Removal

1. Unlock the carriage and move the CR Unit to the center.

2. Remove the two screws and remove the EMI Frame.

• Screw : C.B.S. M3x6 (tightening torque: 7-9 kgf.cm)

 Follow the procedure below to install the EMI Frame.

1. Insert (1) portion between the Shield Plate and the Main Frame. (R360/R380/R390 only)

2. Insert the bottom edge of the EMI Frame into the notch of the Waste Ink Tray.

3. Insert the positioning hole (2) over the guide pin on the main frame.

4. Tighten the screws in the order of (1) and (2).

Figure 4-27. Reinstalling the EMI Frame

Figure 4-26. Removing the EMI Frame

Disassembly/Assembly Removing Exterior Parts/Components 70

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C A U T I O N

C H E C K

P O I N T

EJ Frame Spring

Waste Ink Tray

Cutout of the Housing

[Right side]

Waste Ink Tray

EJ Frame Spring

may come off!

Disconnect

Waste Ink Tray

Waste Ink Tube

 Waste Ink Tray Removal 1. Remove the two screws and remove the Waste Ink Tray.

 When removing the Waste Ink Tray, take extra care not to spill

ink and contaminate the printer and surroundings.

 Do not pull the Waste Ink Tray too much to remove it, as it is

connected to the Ink System with the Waste Ink Tube.

 Extra care must be exercised not to scratch or damage the

Waste Ink Tube.

 The EJ Frame Spring of the EJ Frame Assy is located beneath

the Waste Ink Tray. ( in Fig.4-31 shows the location.) The spring may come off during removing the Waste Ink Tray. If it does, be sure to reattach it as shown below.

Figure 4-28. Cautions on removing the Waste Ink Tray

 When removing the Waste Ink Tray, remove it through the

cutout of the Housing carefully so as not to pull the tube too much. The tray should be placed as shown below when it is pulled out through the cutout.

 When the Waste Ink Tray does not need to be replaced, you do

not have to remove the Waste Ink Tube from the tray. Proceed to the next step leaving the Waste Ink Tray beside the printer mechanism as shown below.

• Screw : C.B.P. M3x10 (tightening torque: 5-7 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

Figure 4-30. Removing the Waste Ink Tray (1)

Disconnect the Waste Ink Tube from the Waste Ink Tray with your hands.

Disassembly/Assembly Removing Exterior Parts/Components 71

Figure 4-29. Handling of the Waste Ink Tray

Figure 4-31. Removing the Waste Ink Tray (2)

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Edge of the Tube

Tray Shaft

Waste Ink Tube

Waste Ink Tray

C A U T I O N

Right Front Housing

Left Front Housing

Tab position of Left Front Housing

Tab position of Right Front Housing

Lower Tab

Upper Tab

 Wipe off any ink on the joint portion of the Waste Ink Tube

before reconnecting the tube. Ink on the joint portion makes the tube likely to get disconnected.

 Insert the Waste Ink Tube until its leading edge reaches the

point where the shaft of the Waste Ink Tray starts to widen as shown below.

Figure 4-32. Cautions of installing the Waste Ink Tray

 Tighten the screws in the order given in Fig.4-30.

4.2.8 Right Front Housing / Left Front Housing

 Parts/Components need to be removed in advance

Paper Support / Printer Cover / Front Cover / Right Housing / Left Housing / USB Housing / Upper Housing / Panel Unit / EMI Frame / Waste Ink Tray

 Removal procedure

Take extra care to avoid injury from sharp metal edges. Before starting, see the page given below to check the dangerous edges.

•“4.1.8 Sharp Metal Edges (Danger!)” (p. 62 )

1. Disengage the two tabs at (1) portion (inside the Front Housing) by lightly pushing down the tip of the tabs. First disengage the lower tab and then disengage the upper one.

2. Pull the Right Front Housing toward you to remove it.

3. Disengage the two tabs at (2) portion in the same manner, and remove the Left

Front Housing

Disassembly/Assembly Removing Exterior Parts/Components 72

Figure 4-33. Removing Left/Right Front Housings (1)

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Removal Direction

Guide Pin

Upper Tab

Lower Tab

Left Front

Housing

C H E C K

P O I N T

Front Housing

Torsion Spring

Middle Housing

4.2.9 Front Housing

 Parts/Components need to be removed in advance

Paper Support / Printer Cover / Front Cover / Right Housing / Left Housing / Upper Housing / Panel Unit / EMI Frame / Waste Ink Tray / Right Front Housing / Left Front Housing

 Removal procedure

The Front Housing differs in shape between the R260/R265R270 and the R360/R380/R390, however, the removal procedure itself is almost the same. Here, the procedure is illustrated using the R360/ R380/R390.

 Front Housing Removal

Figure 4-34. Tabs of the Right/Left Front Housings

1. Hold the one end of the Torsion Spring of the Middle Housing, release it from the slit of the rib, and remove the Torsion Spring from the pin. (R360/R380/ R390 only)

Figure 4-35. Removing the Torsion Spring (R360/R380/R390 only)

2. Remove the four screws.

• Screw : C.B.P. M3x10 (tightening torque: 5-7 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

Disassembly/Assembly Removing Exterior Parts/Components 73

Figure 4-36. Removing the Front Housing (1)

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Removal Direction

Tab (right)

Tab (left)

[Bottom Side]

C A U T I O N

[Left inner side]

Front Housing

Removal Direction

Bottom Rib

Front Housing

Slot Cover

[Rear side]

3. With a flathead screwdriver or similar tool, disengage the two tabs on the inner left and right sides.

4. From the bottom side of the Printer, insert a flathead screw driver into the hole of the Lower Housing to disengage the two tabs. (With R260/R265/R270, the tabs can be disengaged from the upper side of the Middle Housing.)

When removing the Front Housing, make sure to remove it in the specified direction without tilting it, otherwise the tip of the bottom ribs on both left and right sides may be scratched heavily or broken.

Figure 4-38. Caution as to Removing the Front Housing

5. Slide the Lower Housing toward you carefully avoiding the two bottom ribs, and remove the Lower Housing.

 Removing the Slot Cover (R360/R380/R390 only)

1. Disengage the two tabs , and remove the Slot Cover.

Disassembly/Assembly Removing Exterior Parts/Components 74

Figure 4-37. Removing the Front Housing (2)

Figure 4-39. Removing the Slot Cover

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Front Housing

Middle Housing

Front Frame

[Right side]

[Left side]

[Right side]

Front Housing

Cutout

Shaft

Cutout of Slot Cover

 Install the Front Housing following the steps below

1. Install the Slot Cover. (R360/R380/R390 only)

2. With the two hooks on the inner bottom, insert the right followed by the left.

3. Push the two parts and insert the hooks firmly.

Figure 4-40. Reinstalling the Front Housing (1)

4. Attach the Torsion Spring to the Slot Cover. (R360/R380/R390 only)

5. While pressing the Front Housing with your thumb holding the Middle Housing with your other fingers as shown below, secure the screw (1) on the top left.

6. While pressing the Front Housing with your thumb holding the Front Frame with your other fingers, secure the screw (2) on the top right.

7. While pressing the Front Housing with your thumb holding the Middle Housing with your other fingers as shown below, secure the screw (3) on the bottom left.

8. While pressing the Lower Housing with your thumb holding the Front Housing with your other fingers as shown below, secure the screw (4) on the bottom right.

Figure 4-42. Reinstalling the Front Housing (3)

 After installing the Front Housing, make sure that the Front

Housing is securely attached with no misalignment.

 When reinstalling the Torsion Spring, attach one end (1) of the

spring to the cutout of the Slot Cover, insert the coiled part over the shaft of the Middle Housing, and attach the other end (2) to the cutout of the Middle Housing. (R360/R380/R390 only)

Figure 4-41. Reinstalling the Front Housing (2)

Disassembly/Assembly Removing Exterior Parts/Components 75

 After reinstalling the Torsion Spring, check that the Slot Cover

Figure 4-43. Reinstalling the Torsion Spring

(R360/R380/R390 only)

opens and closes smoothly. (R360/R380/R390 only)

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C H E C K

P O I N T

USB Board

Acetate tape

Cable Retainer

GND Cable

USB Connector Cable

: Connector

CN1

USB Shield Plate

USB Board

[Left front side]

Acetate tape

Head FFC

Tab

4.3 Removing Control Boards

4.3.1 Removing the USB Board (R260/R265/R270 only)

 Parts/Components need to be removed in advance

All exterior parts/components

 USB Board removal

 R260/R265/R270 are equipped with a USB Board. Remove the

USB Board before removing the Main Board. Refer to R260/

R265/R270 & R360/R380/R390 Disassembly Flowchart(p.64)

 Refer to the Orientation Definition below for the directions

indicated in the following procedures.

• “ 4.1.6 Orientation Definition (p. 61)”

1. Remove the piece of acetate tape and remove the USB connector cable from the cable retainer.

2. Disconnect the USB cable from the connector.

3. Remove the screw and remove the GND cable.

4. Remove the three screws.

• Screw : C.B.P. M3x10 (tightening torque: 5-7 kgf.cm)

• Screw : C.B.S. M3x6 (tightening torque: 5-7 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

5. Remove the USB Shield Plate and the USB Board.

Figure 4-45. Disassembling the USB Board

 FFC Holder removal

1. Peel off the acetate tape, and disengage all the cables and Ferrite Core from the FFC Holder.

2. Release the Head FFC from the two tabs of the FFC Holder.

Figure 4-46. Removing the Cables

Disassembly/Assembly Removing Control Boards 76

Figure 4-44. Removing the USB Board

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Removal Direction

FFC Holder

Push

Screw driver

Positioning Pin

Straighten the Head FFC

and pull it out from the

Ferrite Core

FFC Holder

Ferrite core

: Hooked tab

FFC Holder

Head FFC (front)

Head FFC (back)

3. From the rear side, push the positioning pin out with a screw driver or similar tool, and slide the FFC Holder upward to remove it from the Middle Housing.

Figure 4-47. Removing the FFC Holder (1)

4. Straighten the fold of the Head FFC, and remove the FFC Holder pulling the FFC out from the Ferrite Core.

 When putting the Head FFC through the Ferrite Core, first

straighten the fold of the pair of two FFCs, then put the five FFCs through the Ferrite Core one by one taking care not to damage them. Then, route the FFCs after folding the pair of two FFCs as they were (fold at shown in the figure).

Figure 4-50. Routing the Head FFC (2)

 Screw the USB Board in the order given in Fig.4-44.  When screwing the USB Board, secure the GND Cable of the

USB Cable together with the screw as shown in Fig.4-44.

Figure 4-48. Removing the FFC Holder (2)

When installing the FFC Holder, make sure to secure it with the three hooked tabs and insert the positioning pin shown in Fig.4-47.

Disassembly/Assembly Removing Control Boards 77

Figure 4-49. Reinstalling the FFC Holder

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Main Board

Cable Retainer

CN16 CN15

CN9 CN8

CN12 CN10

CN11

CN4 CN3

CN14

CN7

CN6

CN13

CN1

CN5

C H E C K

P O I N T

CN2

CN5

CN8

CN15

CN10

CN11

CN16

CN12

CN14CN13CN3

CN4

CN6

CN7

GND Cable

USB Connector

Cable (CN2)

4.3.2 Removing the Main Board Unit

 Parts/Components need to be removed in advance

For R260/R265/R270, when removing the connector cables, also remove the GND Cable of the USB Connector Cable (CN2). This GND Cable is screwed together with the Shield Plate in part .

All exterior parts/components / USB Board (R260/R265/R270 only)

 Removal procedure

1. Disconnect all FFCs and connector cables from the Main board.

2. Remove the all cables from the cable retainer on the Main Board.

Figure 4-51. Removing the Cables (R360/R380/R390 Main Board)

Figure 4-53. R260/R265/R270 Main Board

Table 4-5. List of Connectors and their Destinations

Figure 4-52. R360/R380/R390 Main Board

CN No.

R360/R380/

R390

CN1 --- FFC Card Board 15pin

--- CN2 White USB Board 5pin CN3 CN5 FFC Panel Board 8pin CN4 -- FFC Panel Board 11pin CN5 CN16 FFC CR Encoder 6pin CN6 CN8 FFC PF Encoder 6pin CN7 CN7 Black APG Sensor 3pin CN8 CN6 White PE Sensor 3pin CN9 CN4 White CDR Guide Detection Assy 4pin

CN10 CN11 FFC Printhead

CN11 CN10

CN12 CN12 FFC Printhead 9pin CN13 CN15 FFC CSIC 13pin CN14 CN14 White CR Motor 2pin CN15 CN13 Black PF Motor 2pin CN16 CN3 White Power Supply 3pin

R260/R265/

R270

Color Destination Number of pins

FFC Printhead

Disassembly/Assembly Removing Control Boards 78

13pin

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C A U T I O N

R360/R380/R390

R260/R265/R270

Main Board

MB Frame

Removal Direction

Opening

Main Board

CB Support Shield Plate

3. Remove the four screws. (For R260/R265/R270, three screws only)

• Screw (3 pcs.): C.B.P. M3x10 (tightening torque: 5-7 kgf.cm)

• Screw (1 pc.): C.P. M3x6 (tightening torque: 7-9 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

4. Remove the Main Board. (R260/R265/R270 only)

Figure 4-54. Removing the Main Board (1)

5. Remove the Main Board, taking extra care not to get the FFC caught on the opening of the CB Support Shield Plate. (R360/R380/R390 only)

Figure 4-56. Removing the Main Board Unit (2)

The MB Frame deforms easily. Exercise care not to deform it while removing the Main Board.

Figure 4-55. Cautions on Removing the Main Board Unit

Disassembly/Assembly Removing Control Boards 79

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Main Board Unit

Frame

[Rear side]

Main Frame

Ground Plate MB

MB Frame

: Screw Hole : Guide Pin

[Front side]

C H E C K

P O I N T

MB Frame

Main Board

MB Cover

CB Support Shield Plate

Main Board

R260/R265/

R270

 Install the Main Board Unit following the steps below.

1. Install the MB Frame to the the Lower Housing, and make sure that the Ground Plate MB contacts with the Main Frame. (Screw (1) in Fig.4-54)

2. Install the Main Board Unit screwing it in the order given in

Fig.4-54.

3. Install the Main Board Unit to the MB Frame. (Fig.4-59)

 After installing the Main Board, check that the Ground Plate

MB contacts with the Main Frame.

Figure 4-57. Reinstalling the Main Board Unit(1)

 Insert the left and right front screw holes of the Main Board

Unit over the guide pins of the Middle Housing before screwing the unit.

4.3.3 Disassembling the Main Board Unit

 Main Board Unit disassembly

The Main Board Unit differs in shape and etc. between the R260/ R265R270 and the R360/R380/R390, however, the removal procedure is almost the same. Here, the procedure is illustrated mainly using the R360/R380/R390 showing the difference as necessary.

1. Remove the screw and remove the MB Frame from the Main Board.

• Screw : C.B.S. M3x10 (tightening torque: 5-7 kgf.cm)

Figure 4-59. Removing the MB Frame

2. Remove the screw and remove the Main Board from the MB Cover.

• Screw : C.B.S. M3x10 (tightening torque: 7-9 kgf.cm)

3. Remove the two screws and remove the CB Support Shield Plate. (R360/ R380/R390 only)

• Screw : C.B.S. M3x8 (tightening torque: 7-9 kgf.cm)

Disassembly/Assembly Removing Control Boards 80

Figure 4-58. Reinstalling the Main Board Unit (2)

Figure 4-60. Removing the MB Cover/CB Shield Plate Support

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Main Board

Upper Shield Plate MB

R360/R380/R390

Upper Shield Plate MB

Main Board

Upper Shield Plate MB

R260/R265/R270

Upper Shield Plate MB

Main Board

R260/R265/R270

Lower Shield Plate MB

Remove the Upper Shield Plate MB from the Main Board following the steps below.

 For R360/R380/R390

Remove the four screws and remove the Shield Plate MB from the Main Board.

• Screw : C.P.M3x6 (tightening torque: 5-7 kgf.cm)

• Screw : C.B.S. M3x8 (tightening torque: 5-7 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

Figure 4-61. Removing the Upper Shield Plate MB (R360/R380/R390)

 For R260/R265/R270

Remove the five screws and remove the Upper Shield Plate MB from the Main Board.

• Screw : C.P. M3x6 (tightening torque: 5-7 kgf.cm)

• Screw : C.B.S. M3x8 (tightening torque: 5-7 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

Remove the two screws and remove the Lower Shield Plate MB from the Main

Board.

• Screw : C.P. M3x10 (tightening torque: 5-7 kgf.cm)

Figure 4-63. Removing the Main Board

 Screw the Upper Shield Plate MB of the R360/R380/R390 in

the order given in Fig.4-61.

 Screw the Upper Shield Plate MB of the R260/R265/R270 in

the order given in Fig.4-62.

Figure 4-62. Removing the Upper Shield Plate MB (R260/R265/R270)

Disassembly/Assembly Removing Control Boards 81

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C H E C K

P O I N T

Card Board

CN1

Ground Plate CB

Head FFC

4.3.4 Removing the Card Board (R360/R380/R390 only)

 Parts/Components need to be removed in advance

All exterior parts/components / Main Board Unit

 Card Board Removal

R360/R380/R390 are equipped with a Card Board. Remove the Card Board after removing the Main Board. Refer to R260/R265/

R270 & R360/R380/R390 Disassembly Flowchart(p.64).

1. Remove the FFC Holder. (See FFC Holder removal on page 76)

2. Remove the five screws and remove the Card Board.

• Screw : C.B.S. M3x10 (tightening torque: 5-7 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

 Card Board disassembly

1. Disconnect the FFC from CN1 connector on the Card Board.

2. Remove the screw and remove the Ground Plate CB.

• Screw : C.B.S. M3x6 (tightening torque: 5-7 kgf.cm)

Figure 4-65. Card Board Disassembly

To match the FFC to the position of the Ferrite Core, twist and fold the Head FFC as shown in the figure, then route it through the Ferrite Core.

Figure 4-64. Removing the Card Board

Figure 4-66. Routing the Head FFC (1)

 Screw the Card Board in the order given in Fig.4-64.

Disassembly/Assembly Removing Control Boards 82

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C A U T I O N

C H E C K

P O I N T

[Rear side]

: Hooks

[Front side]

: Tabs

Laminated Panel (L)

Laminated Panel (R)

Ferrite core

Acetate tape

Ferrite core

Hook

Shield Plate PNL

CN1

Removal Direction

CN1

: Positioning

section

Cables connecting the

two Panel Boards.



4.3.5 Disassembling the Panel Unit

 Panel Board removal

Be careful not to scratch or damage the exterior surface (coated or decorative laminated parts) during disassembly and reassembly.

Since the R260/R265/R270 are not equipped with a LCD panel, the removal procedure of the Panel Board differs from that of the R360/R380/R390. The procedure for the R260/R265/R270 is given on the page below.

•Removing the Panel Board (for R260/R265/R270) on page 84

 Removing the Right/Left Laminated Panels (R360/R380/R390 only)

1. Disengage the four hooks on the rear side of the Panel Unit.

2. Push section of the Left Laminated Panel as indicated with the arrow to

disengage the tabs, and remove it.

3. Remove the Right Laminated Panel in the same manner.

Removing the Panel Board (for R360/R380/R390)

1. Peel off the acetate tape.

2. Disengage the Ferrite Core from the hook.

Figure 4-68. Removing the Panel Board (1)

3. Disconnect the FFCs from CN1 connector on the Panel Board and CN1 connector on the LCD Board.

4. Remove the six screws, taking care not to damage the cables connecting the two Panel Boards, remove the Shield Plate PNL in the direction of the arrow.

• Screw : C.B.P. M3x10 (tightening torque: 5-7 kgf.cm)

Disassembly/Assembly Removing Control Boards 83

Figure 4-67. Removing the Left/Right Laminated Panels

Figure 4-69. Removing the Panel Board (2)

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Panel Board

LCD Panel

Ground Plate LCD

LED Light Guide Plate

Shield Plate PNL FFC (1)

FFC (2)

Panel Board Assy

CN1

FFC

Panel Board

Shield Plate PNL

5. Remove the screw and remove the Panel Board.

• Screw : C.B.P. M3x10 (tightening torque: 5-7 kgf.cm)

• Positioning Hole: /Rib:

Figure 4-70. Removing the Panel Board (3)

6. Remove two screws and remove the LCD Panel and the Ground Plate LCD.

• Screw : C.B.P. M2x6 (tightening torque: 2-3 kgf.cm)

Figure 4-71. Removing the LCD Panel

7. Remove the SW Button (1) to (9) and the LED Light Guide Plate.

Peel off the double-sided tape and remove the two FFCs from the Shield Plate PNL.

• Double-sided tape:

Figure 4-73. Removing the FFC



Removing the Panel Board (for R260/R265/R270)

1. Remove the four screws and disengage the hook ( ) and remove the Panel Board Assy.

• Screw : C.B.P. M3x8 (tightening torque: 7-9 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

Figure 4-72. Removing the SW Buttons

Disassembly/Assembly Removing Control Boards 84

Figure 4-74. Removing the Shield Plate PNL (R260/R265/R270)

2. Disconnect the FFC from CN1 connector on the Panel Board.

Remove two screws and remove the Panel Board from the Shield Plate PNL.

• Screw : C.B.S. M3x6 (tightening torque: 4-6 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

Figure 4-75. Removing the Panel Board (R260/R265/R270)

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

LED Light Guide Plate

FFC

Shield Plate PNL

Line marked on

the plate

C A U T I O N

FFC (1)

FFC (2)

Line marked on the plate

4. Remove the SW Button (1)(2)(3) and the LED Light Guide Plate.

Figure 4-76. Removing the SW Buttons (R260/R265/R270)

Peel off the double-sided tape and remove the two FFCs from the Shield Plate PNL.

• Double-sided tape:

 When attaching the SW Buttons, insert their guide pin into the

corresponding positioning hole firmly. After installing the Shield Plate PNL, check the buttons for clicking operability by pressing each of them.

Following instructions are for R360/R380/R390 only

 When installing the LCD Panel, check that the inner side of the

LCD Cover is free of dust or dirt.

 Install the Shield Plate PNL putting it under the cables

connecting the two Panel Boards.

 When installing the FFC (1) to the Shield Plate PNL, align the

FFC edges with the line marked on the panel, and secure it with double-sided tape. And when installing the FFC (2), fold the FFC and secure it with double-sided tape as shown below.

Disassembly/Assembly Removing Control Boards 85

Figure 4-77. Removing the FFC (R260/R265/R270)

 For the R260/R265/R270, when installing the FFC to the Shield

Plate PNL, align the FFC edges with the lines marked on the plate as shown in Fig.4-77, and secure it with double-sided tape. When screwing the Panel Board Assy, tighten the screws in the order given in Fig.4-74.

 For the R260/R265/R270, screw the Panel Board in the order

given in Fig.4-75.

Figure 4-78. Attaching the FFC (1), FFC (2) (R360/R380/R390)

 Attach 40mm-length acetate tape referring to Fig.4-68.

When cleaning the LCD, do not use liquid type cleaner. The use of such cleaner may cause the coating film on the surface to come off. To clean the LCD, use a blower to blow off dust.

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C H E C K

P O I N T

Middle Housing

Front Frame

Removal Direction

Head FFC

Opening

Middle Housing

Disengage the

hook

Left Ground Plate MB

Removal Direction

Right Ground Plate MB

4.3.6 Middle Housing

 Parts/Components need to be removed in advance

All exterior parts/components / Card Board (USB Board) / Main Board Unit

 Removal procedure

Refer to the Orientation Definition below for the directions indicated in the following procedures.

•“4.1.6 Orientation Definition (p.61) ”

1. Remove the two screws.

• Screw : C.B.S. M3x10 (tightening torque: 5-7 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

2. Remove the Middle Housing taking extra care not to get the FFC caught on the opening part.

Figure 4-80. Removing the Middle Housing (2)

3. Disengage the hook from the hole of the rib, and remove the Left Ground Plate MB.

4. Remove the Right Ground Plate MB.

Disassembly/Assembly Removing Control Boards 86

Figure 4-79. Removing the Middle Housing (1)

Figure 4-81. Removing the Middle Housing (3)

 Tighten the screws in the order given in Fig.4-79. 

After installing the Middle Housing, check that the Left/Right Ground Plates MB are properly grounded.

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C A U T I O N

Stacker

CDR Guide Lever

Stacker Raised

Status

C A U T I O N

C H E C K

P O I N T

About

15°

Do not tilt more than 15

degrees, or drag it while tilting.

Acetate tape

4.4 Removing the Printer Mechanism

 Parts/Components need to be removed in advance

All exterior parts/components / All control boards / Middle Housing

4.4.1 Removing the Printer Mechanism

 Removal procedure

 Take extra care to avoid injury from sharp metal edges. Before

starting, see the page given below to check the dangerous edges.

• “ 4.1.8 Sharp Metal Edges (Danger!)” (p.62 )

 Handling of the Printer Mechanism

Whenever handling the Printer Mechanism, hold it by the

positions indicated with in the figure in order to avoid deformation of the frames.

Figure 4-82. Handling the Printer Mechanism



Do not touch the PF Scale with bare hands or damage it.

 If the Printer Mechanism is tilted leftward about 15°, the PF

Scale hits against the desk surface and can break. After removing the Printer Mechanism, take extra care to protect the PF Scale.

Figure 4-84. Handling of the Printer Mechanism

Refer to the Orientation Definition below for the directions indicated in the following procedures.

•“4.1.6 Orientation Definition (p.61 ) ”

1. Remove the acetate tape of the rear side of the Lower Housing with tweezers, and remove the Ferrite Core through the hole of the Lower Housing.

 Before installing/removing the Printer Mechanism, lower the

CDR Guide Lever to raise the Stacker. If the Printer Mechanism is moved with the Stacker lowered, the CDR Guide Sensor that moves with the Stacker may be damaged.

Figure 4-85. Removing the Ferrite Core (Printer mechanism)

Figure 4-83. Cautions on Removing the Printer Mechanism

Disassembly/Assembly Removing the Printer Mechanism 87

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

[Left side]

[Right side]

A D J U S T M E N T

R E Q U I R E D

2. Remove the six screws that secure the Printer Mechanism.

• Screw : C.B.P. M3x8 (tightening torque: 7-9 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

Figure 4-86. Removing the Screws (Printer Mechanism)

3. Referring to ““Figure 4-82. Handling the Printer Mechanism (p.87)””, remove the Printer Mechanism from the Lower Housing.

 When installing the Printer Mechanism, be extremely careful

not to let the cables at the left front side get caught under the Printer Mechanism.

 Tighten the screws in the order given in Fig.4-86.

Before installing the Printer Mechanism, make sure that the cables are correctly routed referring to the figure below and the following pages.

Figure 4-87. Routing the cables prior to Printer Mechanism

installation

1. “Removing the Connector Cables of the P/S Assy” (p.94)

2. “Routing of the PF Motor cables” (p.103)

3. “Routing of the PF Motor cables” (p.103)

“Routing of the APG and PE Sensor Cables.” (p.102)

Whenever the Printer Mechanism is replaced, the required adjustments must be carried out.

•See “Table 5-4. Adjustment Items (p.116 ) ” in Chapter 5

Disassembly/Assembly Removing the Printer Mechanism 88

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C A U T I O N

C H E C K

P O I N T

CR Scale

Turn 90°

Torsion Spring

Slit

Hook

Cut-corner

Hitch from the rear side

Hook

4.5 Disassembly of the Printer Mechanism

4.5.1 CR Scale

 Take extra care to avoid injury from sharp metal edges. Before

starting, see the page given below to check the dangerous edges.

• “ 4.1.8 Sharp Metal Edges (Danger!)” (p.62 )

 During the disassembly/reassembly of the Printer Mechanism,

take extra care not to touch the CR Scale with bare hands, and not to contaminate or scratch it.

 Parts/Components need to be removed in advance

All exterior parts/ All control boards / Middle Housing

 Removal procedure

 See the section given below on how to unlock the carriage.

• “ 4.1.7 How to Unlock the Carriage (p. 62)”

 Refer to the Orientation Definition below for the directions

indicated in the following procedures.

• “ 4.1.6 Orientation Definition (p. 61)”

1. Unlock the carriage and move the CR Unit to the center.

2. Remove the Torsion Spring from the hook ( ) on the left side of the Main

Frame.

3. Remove the CR Scale from the hook ( ) on the right side of the Main Frame.

4. Pull out the CR Scale from the slit of the CR Unit.

5. Turn the CR Scale 90 degrees in the direction of the arrow, and remove the

CR Scale from the hook.

Figure 4-88. Removing the CR Scale

Disassembly/Assembly Disassembly of the Printer Mechanism 89

Install the CR Scale with its cut-corner facing upward. Hitch one end of the Torsion Spring to the hole of the CR Scale from the rear side of the printer.

Figure 4-89. Reinstalling the CR Scale

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C A U T I O N

C H E C K

P O I N T

APG Unit

Pin (1)

Right PG Cam

Positioning

Hole

Positioning

Hole

Spur Gear 28.8

APG Unit

4.5.2 APG Unit

Take extra care to avoid injury from sharp metal edges. Before starting, see the page given below to check the dangerous edges.

•“4.1.8 Sharp Metal Edges (Danger!) (p. 62 ) ”

 Parts/Components need to be removed in advance

All exterior parts/ All control boards / Middle Housing

 Removal procedure

Refer to the Orientation Definition below for the directions indicated in the following procedures.

•“4.1.6 Orientation Definition (p.61) ”

1. Remove two screws taking care not lose the gears, and remove the APG Unit.

• Screw : C.B.S. M3x6 (tightening torque: 7-9 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

 Lubrication is required. See the page given below for the

lubrication information.

"6.1.3 Lubrication (p.131)"

 Install the APG Unit following the procedure below.

1. Put a pin (thinner than Ø2mm) through the positioning holes of the Main Frame and the right PG Cam on the CR Shaft.

Figure 4-91. Reinstalling the APG Unit (1)

2. Put the pin through the positioning holes of the Spur gear

28.8 and the APG Unit.

Figure 4-90. Removing the APG Unit

Figure 4-92. Reinstalling the APG Unit (2)

 Tighten the screws in the order given in Fig.4-90.

Disassembly/Assembly Disassembly of the Printer Mechanism 90

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

APG Unit

Main Frame

C A U T I O N

C H E C K

P O I N T

Head FFC Cover

Screw Driver

Removal Direction

Hook

3. Install the APG Unit to the Main Frame.

Figure 4-93. Reinstalling the APG Unit (3)

4. Check that the hooks ( ) are attached to the positioning holes of the Main Frame, then screw the APG Unit.

4.5.3 Printhead

 Take extra care to avoid injury from sharp metal edges. Before

starting, see the page given below to check the dangerous edges.

• “ 4.1.8 Sharp Metal Edges (Danger!)” (p.62 )

 When removing the Head FFC Cover and the Head FFC Cover

Inner, do not use tools with sharp ends as the FFC may get damaged.

 Parts/Components need to be removed in advance

All exterior parts/ All control boards / Middle Housing

 Removal procedure

 See the section given below on how to unlock the carriage.

• “ 4.1.7 How to Unlock the Carriage (p. 62)”

 Refer to the Orientation Definition below for the directions

indicated in the following procedures.

• “ 4.1.6 Orientation Definition (p.61)”

1. Move the CR Unit to the center, open the Cartridge Cover and remove all Ink Cartridges.

2. While disengaging the hook of the Head FFC Cover with a flathead screw driver, slide the Head FFC Cover downward and remove it.

Figure 4-94. Reinstalling the APG Unit (4)

Disassembly/Assembly Disassembly of the Printer Mechanism 91

Figure 4-95. Removing the Head FFC Cover

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

FFC for CSIC

Removal Direction

Screw Driver

Hook

Head FFC Cover Inner

Hook (1)

[Right rear side]

Hook (1)

Hook (2)

[Left rear side]

Hook (2)

CSIC Assy

Removal Direction

Rear side of CSIC Assy

Connector

Hook

3. Disconnect the FFC from the connector ( ) on the Head Board.

Figure 4-96. Removing the FFC for CSIC

4. While disengaging the hook of the Head FFC Cover Inner with a flathead screw driver, slide the Head FFC Cover Inner upward and remove it.

7. Move the CR Unit to the left (the opposite side to the home position).

8. Taking care not to scratch the cables, insert a flathead screw driver through

the hole on the left rear of the Main Frame, and disengage the hook (2) of the CSIC Assy.

Figure 4-99. Removing the CSIC Assy (2)

9. Slide the CSIC Assy upward to remove it.

Figure 4-97. Removing the Head FFC Cover Inner

5. Move the CR Unit to its home position.

6. Insert a flathead screw driver through the hole on the right rear of the Main

Frame, and disengage the hook (1) of the CSIC Assy.

Disassembly/Assembly Disassembly of the Printer Mechanism 92

Figure 4-98. Removing the CSIC Assy (1)

Figure 4-100. Removing the CSIC Assy (3)

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C A U T I O N

Nozzle surface

Printhead

Head Cover

Printhead

A D J U S T M E N T

R E Q U I R E D

Head FFC

Connector

Printhead

Take extra care not to spill ink and contaminate the surroundings. Be extremely careful not to touch the nozzle surface, the ink supply needles and the Head Cover, otherwise the nozzles may get clogged.

Figure 4-101. Handling of the Printhead

10. Remove three screws and remove the Printhead.

• Screw : C.B.P. M2.6x8 (tightening torque: 3-5 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

11. Remove the two Head FFCs from the connector on the back, and remove the Printhead.

Figure 4-103. Removing the Printhead (2)

Tighten the screws in the order given in Fig.4-102.

Whenever the Printhead is removed/replaced, the required adjustments must be carried out.

•See “Table 5-4. Adjustment Items (p.116 ) ” in Chapter 5

Figure 4-102. Removing the Printhead (1)

Disassembly/Assembly Disassembly of the Printer Mechanism 93

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C A U T I O N

Waste Ink Pad

Slit

Tab

C H E C K

P O I N T

Lower Housing

Ferrite core

Connector Cable

P/S Assy

Tab

Acetate Tape Position

4.5.4 Waste Ink Pad

 Parts/Components need to be removed in advance

All exterior parts/ All control boards / Middle Housing / Printer Mechanism

 Removal procedure

When removing the Waste Ink Pad, take extra care not to contaminate the printer and surroundings with ink.

1. Remove the three Waste Ink Pads from the tray.

Figure 4-104. Removing the Waste Ink Pad

Insert the Waste Ink Pads into the trays inserting the slits of the pads over the tabs on the trays. Make sure to push the pads as far as they will go (until their top surface locate lower than the top surface of the tray edges).

4.5.5 P/S Assy

 Parts/Components need to be removed in advance

All exterior parts/ All control boards / Middle Housing / Printer Mechanism

 Removal procedure

Refer to the Orientation Definition below for the directions in the following procedures.

•“4.1.6 Orientation Definition (p.61 ) ”

1. Release the connector cables from the six tabs, peel off the acetate tape and remove the Ferrite Core from the cutout of the Lower Housing.

Disassembly/Assembly Disassembly of the Printer Mechanism 94

Figure 4-105. Reinstalling the Waste Ink Pads

Figure 4-106. Removing the Connector Cables of the P/S Assy

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

A D J U S T M E N T

R E Q U I R E D

Lower Housing

Ferrite core

P/S Assy

C A U T I O N

C H E C K

P O I N T

CDR Guide Lever

Removal Direction

Hook

CDR Shaft

Push down

CDR Guide Lever Spring

Stacker

2. Remove the screw that secures the P/S Assy, and remove the P/S Assy from the Lower Housing.

• Screw : C.B.P M3x10 (tightening torque: 5-7 kgf.cm)

Figure 4-107. Removing the P/S Assy

When installing the P/S Assy, referring to Fig.4-106, put the Ferrite Core into the cutout of the Lower Housing, and route the connector cables through the six tabs.

4.5.6 Stacker Assy

 Parts/Components need to be removed in advance

All exterior parts/ All control boards / Middle Housing / Printer Mechanism

 Removal procedure

Take extra care to avoid injury from sharp metal edges. Before starting, see the page given below to check the dangerous edges.

•“4.1.8 Sharp Metal Edges (Danger!) (p. 62)”

Refer to the Orientation Definition below for the directions in the following procedures.

•“4.1.6 Orientation Definition (p.61 ) ”

1. Lower the CDR Guide Lever to raise the Stacker.

2. Disengage the hook, and remove the CDR Guide Lever.

Disassembly/Assembly Disassembly of the Printer Mechanism 95

Whenever the P/S Assy is replaced, the required adjustment must be carried out.

See “Table 5-4. Adjustment Items ( p. 116 )” in Chapter 5

Figure 4-108. Removing the CDR Guide Lever

3. Lift the front side of the Stacker to push down its shaft side to lower the Stacker.

Figure 4-109. Removing the CDR Guide Lever Spring (1)

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

CDR Shaft

Left Stacker Guide

Stacker Assy

Right Stacker Guide

Left Stacker Guide

[Left side]

[Right side]

CDR Shaft

: Hook

3 4

CDR Shaft

Tooth with protrusion

Right Stacker Guide

4. Follow the steps below to remove the CDR Guide Lever Spring.

1) Pull the end A toward you.

2) Pull the end B out of the notch.

3) Pull the end A out of the shaft, and remove the CDR Guide Lever Spring.

Figure 4-110. Removing the CDR Guide Lever Spring (2)

5. Remove the four screws that secure the Stacker Assy.

• Screw : C.B.P. M3x8 (tightening torque: 5-7 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

6. Holding the Left/Right Stacker Guides, remove the Stacker Assy from the Lower Housing.

7. While disengaging the hook, remove the left gear from the CDR Shaft and remove the Left Stacker Guide. Also remove the Right Stacker Guide in the same way.

8. Remove the CDR Shaft from the Stacker.

Figure 4-112. Removing the CDR Shaft

 Lubrication is required. See the page given below for the

lubrication information.

"6.1.3 Lubrication (p.131)"

 Install the CDR Shaft so that one of its gear holes further to the

shaft end goes to the left (the spring attached side).

 When attaching the CDR Shaft, make sure to match the phases

of the left and right gears as shown below.

• Insert the gear tooth with a small protrusion on its root into

the groove between the 3rd and 4th teeth of the Stacker Guide Left/Right.

Disassembly/Assembly Disassembly of the Printer Mechanism 96

Figure 4-111. Removing the Stacker Assy

Figure 4-113. Reinstalling the CDR Shaft

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Right Stacker Guide

Left Stacker Guide

Lower Housing

C A U T I O N

C H E C K

P O I N T

Shaft of the

Carriage Lock

Torsion Spring

Pump Section

When installing the Stacker Assy, insert the tabs of the Left/ Right Stacker Guides into the hole of the Lower Housing, and secure the guides with the screws. Tighten the screws in the order given in Fig.4-111.

Figure 4-114. Reinstalling the Stacker Assy

4.5.7 Ink System

 Take extra care to avoid injury from sharp metal edges. Before

starting, see the page given below to check the dangerous edges.

• “ 4.1.8 Sharp Metal Edges (Danger!)” (p.62 )

 Take extra care not to spill ink and contaminate the

surroundings. Also, when removing the Waste Ink Tube, be careful not to spill the ink.

 Extra care must be taken to avoid injury from sharp edges of

the rib of the Main Frame.

 Be careful not to drop and damage the shaft of the Carriage

Lock and the Torsion Spring, as they easily come off.

Figure 4-115. Ink System

Disassembly/Assembly Disassembly of the Printer Mechanism 97

 Parts/Components need to be removed in advance

All exterior parts/ All control boards / Middle Housing / Printer Mechanism

 Removal procedure

 See the section given below on how to unlock the carriage.

• “ 4.1.7 How to Unlock the Carriage (p. 62)”

 Refer to the Orientation Definition below for the directions

indicated in the following procedures.

• “ 4.1.6 Orientation Definition (p.61)”

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

Cap section

Hole

Cap section

Pump Section

Pull toward the front

Pull out the Pump avoiding rib of the

opening.

Positioning Hole

Guide Pin

Mounting Direction

Pump section

1. Move the CR Unit to the center.

2. Remove the screw (1) that secures the Cap section.

• Screw : C.B.S. M3x6 (tightening torque: 7-9 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

3. Insert a screwdriver through the hole of the Main Frame and remove the screw (2) that secure the Pump section.

• Screw : C.B.S. M3x6 (tightening torque: 7-9 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

Figure 4-116. Removing the Ink System (1)

4. Slide the Cap section in the direction of the arrow and remove the Ink System.

5. Pull out the Ink System towards the front to remove it avoiding contact of the

Pump and the rib of the opening.

Figure 4-118. Removing the Ink System (2)

 Lubrication is required. See the page given below for the

lubrication information.

"6.1.3 Lubrication (p.131)"

 Insert the shafts of the Ink System into the positioning holes

( ) of the Frame.

Figure 4-119. Reinstalling the Ink System (1)

Disassembly/Assembly Disassembly of the Printer Mechanism 98

Figure 4-117. Removing the Ink System (2)

 Insert the positioning hole of the Ink System over the guide pin

of the ASF Unit.

Figure 4-120. Reinstalling the Ink System (2)

 Tighten the screws in the order given in Fig.4-116.  After installing the Ink System, check the Carriage Lock for

proper operation referring to “4.1.7 How to Unlock the

Carriage (p.62 ) ”.

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

C A U T I O N

C H E C K

P O I N T

C A U T I O N

Driven Pulley Assy

Extension Spring

[Rear side]

Pinion Gear

Timing Belt

[Rear side]

Driven Pulley Assy

CR Motor

: Hook

(

)

(

)

CR Motor

4.5.8 CR Motor

Take extra care to avoid injury from sharp metal edges. Before starting, see the page given below to check the dangerous edges.

•“4.1.8 Sharp Metal Edges (Danger!)” ( p. 62)

 Parts/Components need to be removed in advance

All exterior parts/ All control boards / Middle Housing / Printer Mechanism / CR Scale

 Removal procedure

Refer to the Orientation Definition below for the directions indicated in the following procedures.

•“4.1.6 Orientation Definition (p.61) ”

1. Remove the Extension Spring of the Driven Pulley Assy from the rear side.

2. Remove the Driven Pulley Assy and remove the Timing Belt from the Pinion

Gear of the CR Motor.

Figure 4-122. Removing the CR Motor (1)

3. Disengage the connector cables from the three hooks and peel off the three acetate tapes.

Disassembly/Assembly Disassembly of the Printer Mechanism 99

Figure 4-121. Removing the Extension Spring

Take extra care not to contaminate the Timing Belt with grease. The belt deteriorates faster if grease adheres to it.

Figure 4-123. Removing the CR Motor (2)

4. Remove the two screws and remove the CR Motor.

• Screw : C.P. M3x4 (tightening torque: 3-5 kgf.cm)

(The numbers shown in the figure indicate the order of tightening the screws.)

Figure 4-124. Removing the CR Motor (3)

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision C

A D J U S T M E N T

R E Q U I R E D

C A U T I O N

C H E C K

P O I N T

CR Unit

Double-sided tape

Head FFC

Acetate Tape Position

Hook

[Rear side]

 Lubrication is required. See the page given below for the

lubrication information.

"6.1.3 Lubrication (p.131)"



When installing the CR Motor, install it so that the print side faces upwards.

Figure 4-125. Reinstalling the CR Motor

 Tighten the screws in the order given in Fig.4-124.  When installing the Timing Belt, make sure that it is not

twisted and the lumpy side faces inward.

 Routing of the CR Motor/PE Sensor cables

Route the cables as described below referring to the Fig.4-123.

1. Wrap the CR Motor Cable together with the PE Sensor Cable with the 20mm-length acetate tape at the (1) position.

2. Align the center of the taped portion with the center of the hook (1), then wrap the cables at another two positions each with 20 mm-length acetate tape so that the center of the each taped portion comes to the center of hook (2) and (3) respectively.

3. Secure the taped cables with the (1) (2) (3) hooks so that the PE Sensor Cable faces inward.

 Route the PE Sensor Cable on the left side of the printer

referring to the page below.

“Routing of the APG and PE Sensor Cables. ” (p.102)

 Route the PF Motor cables on the left side of the printer

referring to the page below.

“Routing of the PF Motor cables ” (p.103)

4.5.9 EJ Frame Assy

Take extra care to avoid injury from sharp metal edges. Before starting, see the page given below to check the dangerous edges.

•“4.1.8 Sharp Metal Edges (Danger!)” (p. 62 )

 Parts/Components need to be removed in advance

All exterior parts/ All control boards / Middle Housing / Printer Mechanism / CR Scale

/ APG Unit

 Removal procedure

Refer to the Orientation Definition below for the directions indicated in the following procedures.

•“4.1.6 Orientation Definition (p.61 ) ”

1. Move the CR Unit to the HP side.

Figure 4-126. Moving the CR Unit

2. Peel off the acetate tape, and disengage the Head FFC from the hook, peel off the two double-sided tapes and remove the Head FFC from the Front Frame.

Whenever the CR Motor is replaced, the required adjustments must be carried out.

Figure 4-127. Removing the Head FFC

See “Table 5-4. Adjustment Items (p.116 ) ” in Chapter 5

Disassembly/Assembly Disassembly of the Printer Mechanism 100

Epson Stylus Photo R260, Stylus Photo R265, Stylus Photo R270, Stylus Photo R360, Stylus Photo R380 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

PRODUCT DESCRIPTION

1.1 Overview

1.1.1 Differences between R260/265/270 and R360/380/390

1.2 Basic Specifications

1.2.1 Printing

1.2.2 Interfaces

1.3 Standalone Printing (R360/R380/R390 only)

1.3.1 Direct Print of Still Images

1.3.2 Direct Print of Movie Frames

Product description Backup Function (R360/R380/R390 only) 15

1.5 CD/DVD Print (R360/R380/R390 only)

1.6 Operation Panel

1.6.1 Operation Panel

1.6.2 Indicator (LED)

1.7 Specifications Common to the Models

1.7.1 Electric Specifications

1.7.2 Environmental Condition

1.7.3 Durability

1.7.4 Noise Level

1.7.5 Dimensions

OPERATING PRINCIPLES

2.1 Overview

2.1.1 Printer Mechanism

2.1.2 Motors & Sensors

2.2 Electrical Circuit Operating Principles

2.2.1 Main Features

2.2.2 Components of Control Boards

2.2.3 Circuit Block Diagram

2.3 Banding Reduction System (BRS) / Paper Feed Amount Profile Correction (PFP)

TROUBLESHOOTING

3.1 Overview

3.1.1 Troubleshooting on Motors and Sensors

3.2 Error/Warning Indications

3.2.1 Error Indication Method

3.3 Troubleshooting by Error Message

3.3.1 Troubleshooting Problems with Error Messages

3.4 Troubleshooting by Symptom

3.4.1 Problems in Printing Operation

3.4.2 Power Problems

3.4.3 Ink-related Problems

3.4.4 Problems with Interfaces

DISASSEMBLY/ASSEMBLY

4.1 Overview

4.1.1 Precautions

4.1.2 Tools

4.1.3 Screws

4.1.4 Work Completion Checklist

4.1.5 Required Preparation before Disassembly

4.1.6 Orientation Definition

4.1.7 How to Unlock the Carriage

4.1.8 Sharp Metal Edges (Danger!)

4.1.9 Differences in Disassembly Procedure by Model

4.1.10 Disassembly/Assembly Procedures

4.2 Removing Exterior Parts/Components

4.2.1 Paper Support

4.2.2 Printer Cover

4.2.3 Front Cover

4.2.4 Right Housing / Left Housing / USB Housing

4.2.5 Upper Housing

4.2.6 Panel Unit

4.2.7 EMI Frame / Waste Ink Tray

4.2.8 Right Front Housing / Left Front Housing

4.2.9 Front Housing

4.3 Removing Control Boards

4.3.1 Removing the USB Board (R260/R265/R270 only)

4.3.2 Removing the Main Board Unit

4.3.3 Disassembling the Main Board Unit

4.3.4 Removing the Card Board (R360/R380/R390 only)

4.3.5 Disassembling the Panel Unit

4.3.6 Middle Housing

4.4 Removing the Printer Mechanism

4.4.1 Removing the Printer Mechanism

4.5 Disassembly of the Printer Mechanism

4.5.1 CR Scale

4.5.2 APG Unit

4.5.3 Printhead