Epson P-7000 Product Support Bulletin

EPSON PRODUCT SUPPORT BULLETIN

Date:
PSB #:
Reference:
Product(s):
Subject:

This bulletin was created to inform you of a firmware update to version 2.60 for the P-6000/P­7000 multimedia viewers. The updated firmware adds a feature and corrects the following
issues as outlined below.

Description of Change:

The firmware has been updated to 02.60. This firmware update adds new DSLR camera
support for the tethering feature and RAW processing---see complete list of compatible
cameras in the following sections. This firmware release includes all modifications incorporated
into previous versions up to and including v.2.51.

Important Notes:

If your viewer has firmware 1.57 to 2.51 you can update directly to 2.60--see list below.

01.57.7431-0110-0200-0112

01.71.7506-0110-0200-0112

02.05.0111-0110-0200-0112

02.05.0111-0110-0200-0121

02.40.0179-0110-0200-0121

02.51.0325-0110-0200-0123

The following older firmware versions must first be updated to version 1.57 before updating to
firmware 2.60:

01.29.6838-0108-0107-0112

01.30.7099-0108-0107-0112

01.31.7104-0108-0107-0112
Note: Once the firmware has been updated to version 1.57, you cannot install an earlier

version of firmware – see list below.

01.29.6838-0108-0107-0112

01.30.7099-0108-0107-0112

01.31.7104-0108-0107-0112

NOTE: The [Delete all cache files] function should be performed after the update or else

RAW files that were cached before the update may not display correctly. The steps to perform
this function are discussed later in this bulletin.

08/04/2011
PSB.2012.01.001
TE11-0128 Rev. A
Epson P-6000 and P-7000 Multimedia Photo Viewers
Firmware Update 2.60

Originator:

Authorization:

Total Pages:

TC
6

Page 1 of 6

PSB.2012.01.001

P-6000 / P-7000 Improvements:

This firmware version adds tethering support for the following DSLR camera models:

• Nikon: D7000

• Canon: EOS 60D / 1D Mark IV

Note: Other Nikon and Canon DSLR cameras may work, but Epson has not evaluated or

confirmed them. Some features may not work.
The pictures will be stored onto the memory card and on the Epson viewer. The viewer can

send a command to the camera to take a picture.
For more information on tethering functions and features refer to the Tethering manual pdf

document included with this bulletin.

The new firmware also provides the following improvements and/or fixes:

The following list of DSLR cameras supports the RAW processing feature. This is not a list for
RAW full screen view support. For a complete list of cameras that support RAW file format
refer to the P-6000/P-7000 Frequently Asked Questions (FAQ’s) posted on the product’s
support page at www.epson.com.

The RAW processing feature is now supported on the following DSLR cameras:

• Nikon: D7000

• Canon: EOS 60D

1. Corrects an issue where the viewer may freeze and become unresponsive under certain
conditions when inputting characters.

2. Corrects an issue where the use of the “Enhance Photo Display” feature on some
images may cause the viewer to freeze and become unresponsive.

3. The shutter speed value display in the EXIF information display has been improved.

The following is a list of limitations for RAW processing feature. This also applies to
older firmware.

1. RAW processing is not supported on Nikon D3X, D3, D700, D7000 and other models
that use “Hi-2” and “Compressed RAW” formats.

2. RAW processing is not supported on the Nikon D2Hs, D2H, D100, and D3100.

3. On the Canon EOS 20D, RAW files from cameras with older firmware may not support
RAW processing.

4. On the Canon EOS 40D, 50D, 60D, 7D RAW processing cannot be used on sRAW /
mRAW files.

5. On the Canon EOS 5D Mark II, RAW processing cannot be used on sRAW1 and
sRAW2 files.

6. RAW processing is not supported on the Canon EOS 1D / Mark II / Mark III / Mark IV,
and the EOS 1Ds / Mark II / Mark III.

Page 2 of 6

PSB.2012.01.001

7. RAW processing is not supported on the Olympus E-1, E-3, E-300, E-410, E-420, E­510, E-520, E-620, E-P1, E-P2, E-PL1, E-PL1s, E-PL2.

8. RAW processing is not supported on the Sony α550, α700, α900, α33, α55, α850, and
NEX Series.

9. RAW processing is not supported on the PENTAX K-r, K-5.

10. The new Firmware can now capture RAW file resolution information. Note: If the viewer
does not display this information, clear the cache file. Follow these steps to delete the
cache files from the viewer: On the Home screen, press the Menu key. Select
[Settings], then [Delete all cache files]. Press OK.

11. On rare occasions the viewer screen may go blank or black out when connecting or
disconnecting a camera. If this happens the viewer is still working. Reseating the USB
cable/AV jack may fix this issue. You can also turn off the viewer if needed.

P-6000/P-7000 Firmware Update Instructions:

Note: Before starting the firmware update process, confirm that there are no files or folders

on the memory card, even if the folders are empty. The card should be formatted on a
computer with a Memory Card reader and not in the camera. Most cameras will create empty
folders on the memory card when formatting them in the camera and this can interfere with the
update.

To download and install the new firmware file, you will need the following:

• Windows-based PC or Macintosh computer with Internet access and either a built-in
memory card reader; or an available USB port to connect a memory card reader.

• Operating Systems: Windows 2000/XP Home/Pro/XP/XP Pro x64 Edition/Vista/
Windows 7; Macintosh OS X ver. 10.2.8 to 10.7.x

• A USB Memory card reader/writer that will support your memory card.

• Formatted Compact Flash (16MB to 8GB); or SD memory card (16MB to 2GB); or 2GB

to 32GB SDHC card. Note: there must be no files or folders on the card. Other
types of memory card with CF Adapter are not recommended due to possible
compatibility issues.

• P-6000/P-7000 with battery installed.

• AC adapter – must be plugged in to a wall socket and connected to the viewer before

the firmware update can be performed.

Firmware Update Procedure:

Download the file epson14303.exe for Windows users or epson14304.dmg for Mac users
from the Epson website (www.epson.com). Follow the on-screen instructions to download and
extract the file onto your computer. For PC users all files will be extracted to

C:\EPSON\epson14303_firmware_update_260. For Mac users all files will be extracted to
epson14304 _firmware_update_260 on the desktop.

To verify the current firmware version on your viewer:

(1) Power on the unit
(2) From the Home screen go to Settings and press OK.
(3) Select Device Information and use the 4 way ring to select the firmware version menu.

Press OK.

Page 3 of 6

PSB.2012.01.001

If you have firmware version 01.57.7431-0110-0107-0112 or later installed on your viewer then
proceed to the next section. Note: See bulletin PSB.2009.06.003 / PSB.2009.09.002 or

PSB.2009.11.001 for upgrading from firmware versions prior to 1.57.
Steps:

Install a blank memory card into a memory card reader/writer and copy the “PSV5FIRM” folder
(including all the files in the folder) to the root directory of the memory card.

Verify that the battery is installed in the P-6000 or P-7000 viewer.
Connect the AC adapter to the viewer, but do not power it on.
After the firmware file has been copied to the memory card, insert the Compact Flash or SD

memory card into the viewer.
Press and hold down the “OK” and keys while sliding the “POWER” switch as shown below.

Warning: Do not turn off the viewer or attempt to remove the battery or disconnect the

AC adapter at any time during the firmware update.

When you see the EPSON logo name, release the OK and keys; the main firmware update
will begin and take approximately 4 minutes to complete.

NOTE: The Sub CPU firmware update is not installed in this version. Do not be alarmed if the
Sub CPU firmware update says “is not available….” Once the firmware update is completed
you should see this screen.

Page 4 of 6

PSB.2012.01.001

Power off the viewer and remove the Compact Flash or SD memory card. Then turn the viewer
back on. Note: Do not press any keys when turning on the unit.
Set the Date and Time if prompted.

On the Home screen, press the Menu key. Select [Settings], then [Delete all cache files].
Press OK. If you see a dialog box prompting you to connect the AC adapter, click OK. You will
then see a progress bar until the process is completed.

Open Settings from the Home screen and select Device Information. In Device Information
select Firmware Version. The new firmware version ” will be

“02.60.0355-0110-0200-0124
displayed under [Copyright(C) 2008 SEIKO EPSON CORP.] This means that the firmware
update has completed correctly.

NOTES:

IMPORTANT: If you update to firmware Ver 1.57 temporarily before updating to 2.51,
PLEASE DO NOT TURN OFF THE UNIT DURING THE IPL UPDATE. If it is interrupted,
DAMAGE to the Viewer’s MAIN BOARD may occur and the unit will need to be repaired.

If the firmware 2.60 update failed, or if the viewer was inadvertently turned off during firmware
update (except IPL update on Ver1.57 as mentioned above), please perform following steps:

1. Remove the “PSV50260.FNC” file from the PSV5FIRM folder on the memory card that
is used in this update.

Page 5 of 6

PSB.2012.01.001

2. Insert memory card into viewer.

3. Turn on viewer with RATE ( ) + DISPLAY pressed.

4. “Main F/W Update” message is displayed, and release key when you see the memory
card access LED blink.

5. It takes about 4 minutes, then “Please turn off” message is displayed. The viewer will be
turned off automatically.

6. Turn it on again, and if you see the HOME screen, recover has completed. There is no
need for any further updates.

If the update does not start, please check following and do the update again:

1. Check to see if the SD / CF memory card is defective or not.

2. Check whether the CF card capacity is 16GB or larger.

3. Check “PSV5FIRM” folder existence in memory card root folder.

Please check the following if you see a different message:

1. Check whether the AC adapter is connected, and AC power is correctly supplied.

2. Check battery insertion.

3. Check whether the SD card is formatted by the SD supporting device.

4. Check whether the folder “PSV5FIRM” folder has “PSV50260.FNC” file.

5. Check whether the “PSV50260.FNC” has 8,000 KB in size.

Check the following if the updated version is different:

1. If the version is displayed as “02.60.0325-0108-0107-0124”, then the 2.60 update was
executed on a viewer that had a firmware prior to the Ver 1.57 firmware update.

2. Please perform the firmware update Ver 1.57, and re-perform Ver 2.60 firmware update
again.

3. If the version is displayed as “02.60.0325-0108-0200-0124 or 02.60.0325-0110-0107-
0124”, please update the Ver 1.57 firmware again, then perform Ver 2.60 again.

Page 6 of 6

PSB.2012.01.001

EPSON PRODUCT SUPPORT BULLETIN

Date:
PSB #:
Reference:
Product(s):
Subject:

This bulletin was created to inform you of a firmware update to version 2.51 for the P-6000/P­7000 multimedia viewers. The updated firmware adds a feature and corrects the following
issues as outlined below.

Description of Change:

The firmware has been updated to 02.51. This firmware updates DSLR camera support for
RAW processing---see complete list of compatible cameras in the following sections. This
firmware release includes all modifications incorporated into previous versions up to and
including v.2.40.

Important Notes:

If your viewer has firmware 1.57 to 2.40 you can update directly to 2.51--see list below.

01.57.7431-0110-0200-0112

01.71.7506-0110-0200-0112

02.05.0111-0110-0200-0112

02.05.0111-0110-0200-0121

02.40.0179-0110-0200-0121

The following older firmware versions must first be updated to version 1.57 before updating to
firmware 2.51:

01.29.6838-0108-0107-0112

01.30.7099-0108-0107-0112

01.31.7104-0108-0107-0112

P-6000 / P-7000 Improvements:

This firmware version adds tethering support for the following DSLR models:

• Nikon: D3S

• Canon: EOS 7D / 500D

06/04/2010
PSB.2010.06.001
TE10- 0056. Rev. A
Epson P-6000 and P-7000 Multimedia Photo Viewers
Firmware Update 2.51

Originator:

Authorization:

Total Pages:

TC

5

Note: Other Nikon and Canon DSLR cameras may work, but Epson has not evaluated or

confirmed them. Some features may not work.

The Pictures will be stored into the memory card and on the Epson viewer.
The viewer can send a command to the camera to take a picture.

Page 1 of 5

PSB.2010.06.001

For more information on tethering functions and features refer to the Tethering manual pdf
document included with this bulletin.

The new firmware also provides the following improvements and/or fixes:

The following list of DSLR cameras supports the RAW processing feature. This is not a list for
RAW full screen view support. For a complete list of cameras that support RAW file format
refer to the P-6000/P-7000 Frequently Asked Questions (FAQ’s) posted on this product’s
support page at www.epson.com.

The RAW processing feature is now supported on the following DSLR cameras:

• Nikon: D3S / D300S / D3000

• Canon: EOS 7D

• PENTAX: K-x

• SONY: A-230 / A-330 / A-380

1. Tether feature can be started directly by pressing DISPLAY button on HOME screen.

2. “Select data to transfer" in tethering mode now displays when the camera is set to shoot
in both RAW+JPEG mode.

3. The data transfer progress bar display position has been modified.

4. Corrects Pentax K20D RAW file processing errors under high ISO conditions.

5. Corrects color processing on Canon 5D Mk II and Nikon D3X RAW files.

The following is a list of limitations for RAW processing feature. This also applies to
older firmware.

(1) RAW processing is not supported on Nikon D3X, D3, D700 and other models that

use “Hi-2” and “Compressed RAW” formats.
(2) RAW processing is not supported on the Nikon D2Hs, D2H, and D100.
(3) On the Canon EOS 20D, RAW files from cameras with older firmware may not

support RAW processing.
(4) On the Canon EOS 40D, 50D, RAW processing cannot be used on sRAW / mRAW.
(5) On the Canon EOS 5D Mark II, RAW processing cannot be used on sRAW1 and

sRAW2.
(6) RAW processing is not supported on the Canon EOS 1Ds Mark II, EOS 1Ds, EOS

1D Mark III, EOS 1D Mark II, EOS 1D.
(7) RAW processing is not supported on the Olympus E-1, E-3, E-300, E-410, E-420, E-

510, E-520, and E-P1.
(8) RAW processing is not supported on the Sony α550, α700, α900.

(9) Firmware 2.51 can now capture RAW file resolution information. Note: if the viewer

does not display this information, clear the cache file. Follow these steps to delete

the cache files from the viewer: On the Home screen, press the Menu key. Select

[Settings], then [Delete all cache files]. Press OK.

(10) Small bright spots may sometimes appear when using RAW processing on a

SONY Alpha series RAW file.

Page 2 of 5

PSB.2010.06.001

(11) On rare occasions the viewer screen may go blank when connecting or

disconnecting the camera. If this happens the viewer is still working. Repluging the

USB cable/AV jack may fix this. You can also turn off the viewer if needed.

P-6000/P-7000 Firmware Update Instructions:

Note: Before starting the firmware update process, confirm that there are no files on the

memory card. The card should be formatted on a computer with a Memory Card reader and
not in the camera.

To download and install the new firmware file, you will need the following:

• Windows-based PC or Macintosh computer with Internet access

• Operating Systems: Windows 2000/XP Home/Pro/XP/XP Pro x64 Edition/Vista/

Windows 7; Macintosh OS 10.2.8 to 10.6.x

• Memory card reader/writer

• Formatted Compact Flash (16MB to 8GB), SD memory card (16MB to 2GB); or 2GB to

32GB SDHC card. Note: there must be no data on the card

• P-6000/P-7000 battery installed (fully-charged battery recommended)

• AC adapter – must be plugged in to a wall socket and connected to the viewer before

the firmware update can be performed.

Firmware Update Procedure:

Download the file epson13865.exe for Windows users or epson13866.dmg for Mac users

from the Epson website (www.epson.com). Follow the on-screen instructions to download and
extract the file onto your computer. For PC users all files will be extracted to

C:\EPSON\epson13865_firmware_update_251. For Mac users all files will be extracted to
epson13866_firmware_update_251 on the desktop.

To verify the current firmware version on your viewer:

(1) Power on the unit
(2) From the Home screen go to Settings and press OK.
(3) Select Device Information and use the 4 way ring to select the firmware version menu.

Press OK.

If you have firmware version 01.57.7431-0110-0107-0112 or later installed on your viewer then

proceed to the next section.
PSB.2009.11.001 for upgrading from firmware versions prior to 1.57.

Steps:

Install a blank memory card into a memory card reader/writer and copy the “PSV5FIRM” folder
(including all the files in the folder) to the root directory of the memory card.

Verify that the battery is installed in the P-6000 or P-7000 viewer.

Connect the AC adapter to the viewer, but do not power it on.

Note: See bulletin PSB.2009.06.003 / PSB.2009.09.002 or

Page 3 of 5

PSB.2010.06.001