Epson P-7000 Troubleshooting Guide

EPSON PRODUCT SUPPORT BULLETIN

Date: PSB #: Reference: Product(s): Subject:

This bulletin was created to inform you of a firmware update to version 2.51 for the P-6000/P7000 multimedia viewers. The updated firmware adds a feature and corrects the following issues as outlined below.

Description of Change:

The firmware has been updated to 02.51. This firmware updates DSLR camera support for RAW processing---see complete list of compatible cameras in the following sections. This firmware release includes all modifications incorporated into previous versions up to and including v.2.40.

Important Notes:

If your viewer has firmware 1.57 to 2.40 you can update directly to 2.51--see list below.

01.57.7431-0110-0200-0112

01.71.7506-0110-0200-0112

02.05.0111-0110-0200-0112

02.05.0111-0110-0200-0121

02.40.0179-0110-0200-0121

The following older firmware versions must first be updated to version 1.57 before updating to firmware 2.51:

01.29.6838-0108-0107-0112

01.30.7099-0108-0107-0112

01.31.7104-0108-0107-0112

P-6000 / P-7000 Improvements:

This firmware version adds tethering support for the following DSLR models:

• Nikon: D3S

• Canon: EOS 7D / 500D

06/04/2010 PSB.2010.06.001 TE10- 0056. Rev. A Epson P-6000 and P-7000 Multimedia Photo Viewers Firmware Update 2.51

Originator:

Authorization:

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Note: Other Nikon and Canon DSLR cameras may work, but Epson has not evaluated or

confirmed them. Some features may not work.

The Pictures will be stored into the memory card and on the Epson viewer. The viewer can send a command to the camera to take a picture.

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For more information on tethering functions and features refer to the Tethering manual pdf document included with this bulletin.

The new firmware also provides the following improvements and/or fixes:

The following list of DSLR cameras supports the RAW processing feature. This is not a list for RAW full screen view support. For a complete list of cameras that support RAW file format refer to the P-6000/P-7000 Frequently Asked Questions (FAQ’s) posted on this product’s support page at www.epson.com.

The RAW processing feature is now supported on the following DSLR cameras:

• Nikon: D3S / D300S / D3000

• Canon: EOS 7D

• PENTAX: K-x

• SONY: A-230 / A-330 / A-380

1. Tether feature can be started directly by pressing DISPLAY button on HOME screen.

2. “Select data to transfer" in tethering mode now displays when the camera is set to shoot in both RAW+JPEG mode.

3. The data transfer progress bar display position has been modified.

4. Corrects Pentax K20D RAW file processing errors under high ISO conditions.

5. Corrects color processing on Canon 5D Mk II and Nikon D3X RAW files.

The following is a list of limitations for RAW processing feature. This also applies to older firmware.

(1) RAW processing is not supported on Nikon D3X, D3, D700 and other models that

use “Hi-2” and “Compressed RAW” formats. (2) RAW processing is not supported on the Nikon D2Hs, D2H, and D100. (3) On the Canon EOS 20D, RAW files from cameras with older firmware may not

support RAW processing. (4) On the Canon EOS 40D, 50D, RAW processing cannot be used on sRAW / mRAW. (5) On the Canon EOS 5D Mark II, RAW processing cannot be used on sRAW1 and

sRAW2. (6) RAW processing is not supported on the Canon EOS 1Ds Mark II, EOS 1Ds, EOS

1D Mark III, EOS 1D Mark II, EOS 1D. (7) RAW processing is not supported on the Olympus E-1, E-3, E-300, E-410, E-420, E-

510, E-520, and E-P1. (8) RAW processing is not supported on the Sony α550, α700, α900.

(9) Firmware 2.51 can now capture RAW file resolution information. Note: if the viewer

does not display this information, clear the cache file. Follow these steps to delete

the cache files from the viewer: On the Home screen, press the Menu key. Select

[Settings], then [Delete all cache files]. Press OK.

(10) Small bright spots may sometimes appear when using RAW processing on a

SONY Alpha series RAW file.

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(11) On rare occasions the viewer screen may go blank when connecting or

disconnecting the camera. If this happens the viewer is still working. Repluging the

USB cable/AV jack may fix this. You can also turn off the viewer if needed.

P-6000/P-7000 Firmware Update Instructions:

Note: Before starting the firmware update process, confirm that there are no files on the

memory card. The card should be formatted on a computer with a Memory Card reader and not in the camera.

To download and install the new firmware file, you will need the following:

• Windows-based PC or Macintosh computer with Internet access

• Operating Systems: Windows 2000/XP Home/Pro/XP/XP Pro x64 Edition/Vista/

Windows 7; Macintosh OS 10.2.8 to 10.6.x

• Memory card reader/writer

• Formatted Compact Flash (16MB to 8GB), SD memory card (16MB to 2GB); or 2GB to

32GB SDHC card. Note: there must be no data on the card

• P-6000/P-7000 battery installed (fully-charged battery recommended)

• AC adapter – must be plugged in to a wall socket and connected to the viewer before

the firmware update can be performed.

Firmware Update Procedure:

Download the file epson13865.exe for Windows users or epson13866.dmg for Mac users

from the Epson website (www.epson.com). Follow the on-screen instructions to download and extract the file onto your computer. For PC users all files will be extracted to

C:\EPSON\epson13865_firmware_update_251. For Mac users all files will be extracted to epson13866_firmware_update_251 on the desktop.

To verify the current firmware version on your viewer:

(1) Power on the unit (2) From the Home screen go to Settings and press OK. (3) Select Device Information and use the 4 way ring to select the firmware version menu.

Press OK.

If you have firmware version 01.57.7431-0110-0107-0112 or later installed on your viewer then

proceed to the next section. PSB.2009.11.001 for upgrading from firmware versions prior to 1.57.

Steps:

Install a blank memory card into a memory card reader/writer and copy the “PSV5FIRM” folder (including all the files in the folder) to the root directory of the memory card.

Verify that the battery is installed in the P-6000 or P-7000 viewer.

Connect the AC adapter to the viewer, but do not power it on.

Note: See bulletin PSB.2009.06.003 / PSB.2009.09.002 or

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After the firmware file has been copied to the memory card, insert the Compact Flash or SD memory card into the viewer.

Press and hold down the “OK” and keys while sliding the “POWER” switch as shown below.

Warning: Do not turn off the viewer or attempt to remove the battery or disconnect the AC

adapter at any time during the firmware update.

When you see the EPSON logo name, release the OK and keys; the main firmware update will begin and take approximately 3.5 minutes to complete.

NOTE: The Sub CPU firmware update is not installed in this version. Do not be alarmed if the

Sub CPU firmware update says “not available….” Once the firmware update is completed you should see this screen.

Power off the viewer and remove the Compact Flash or SD memory card. Then turn the viewer back on. Note: Do not press any keys when turning on the unit.

Set the Date and Time if prompted.

On the Home screen, press the Menu key. Select [Settings], then [Delete all cache files].

Press OK. If you see a dialog box prompting you to connect the AC adapter, click OK. You will then see a progress bar until the process is completed.

Open Settings from the Home screen and select Device Information. In Device Information

select Firmware Version. The new firmware version “02.51.0325-0110-0200-0123” will be

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PSB.2010.06.001

NOTES:

IMPORTANT: If you update to firmware Ver 1.57 temporarily before updating to 2.51, PLEASE DO NOT TURN OFF THE UNIT DURING THE IPL UPDATE. If it is interrupted, DAMAGE to the Viewer’s MAIN BOARD may occur and the unit will need to be repaired.

If the firmware 2.51 update failed, or if the viewer was inadvertently turned off during firmware update (except IPL update on Ver1.57 as mentioned above), please perform following steps:

1. Remove the “PSV50251.FNC” file from the PSV5FIRM folder on the memory card that is used in this update.

2. Insert memory card into viewer.

3. Turn on viewer with RATE ( ) + DISPLAY pressed.

4. “Main F/W Update” message is displayed, and release key when you see the memory card access LED blink.

5. It takes about 4 minutes, then “Please turn off” message is displayed. The viewer will be turned off automatically.

6. Turn it on again, and if you see the HOME screen, recover has completed. There is no need for any further updates.

If the update does not start, please check following and do the update again:

1. Check to see if the SD / CF memory card is defective or not.

2. Check whether the CF card capacity is 16GB or larger.

3. Check “PSV5FIRM” folder existence in memory card root folder.

Please check the following if you see a different message:

1. Check whether the AC adapter is connected, and AC power is correctly supplied.

2. Check battery insertion.

3. Check whether the SD card is formatted by the SD supporting device.

4. Check whether the folder “PSV5FIRM” folder has “PSV50251.FNC” file.

5. Check whether the “PSV50251.FNC” has 8,191 KB in size.

Check the following if the updated version is different:

1. If the version is displayed as “02.51.0325-0108-0107-0123”, then the 2.51 update was executed on a viewer that had a firmware prior to the Ver 1.57 firmware update.

2. Please perform the firmware update Ver 1.57, and re-perform Ver 2.51 firmware update again.

3. If the version is displayed as “02.51.0325-0108-0200-0123 or 02.51.0325-0110-01070123”, please update the Ver 1.57 firmware again, then perform Ver 2.51 again.

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PSB.2010.06.001

EPSON PRODUCT SUPPORT BULLETIN

Date: PSB #: Reference: Product(s): Subject:

This bulletin was created to inform you of a firmware update for the P-6000/P-7000 multimedia photo viewers. The updated firmware adds a feature and corrects the following issues as outlined below.

Description of Change:

The firmware has been updated to 02.40. A new Tethering feature is supported in this firmware version, it allows photographers to instantly view and save images to the viewer as they are shot, streamlining the process of creating backup files and evaluating images in studio or on location. This feature is compatible with select Nikon and Canon DSLR cameras. A full list of compatible cameras for tethering is listed below. This firmware also has an update to support new DSLR cameras for the viewer’s RAW processing feature. This firmware release includes all modifications up to Ver.2.05.

Important Notes

This update can be applied to P-6000/P-7000 units with Firmware Ver 1.57 or later as shown below:

01.57.7431-0110-0200-0112

01.71.7506-0110-0200-0112

02.05.0111-0110-0200-0121

The following older firmware versions must first be updated to version 1.57 before updating to firmware 2.40:

01.29.6838-0108-0107-0112

01.30.7099-0108-0107-0112

01.31.7104-0108-0107-0112

See the Graphic below for the proper upgrade path:

10/29/2009 PSB.2009.11.001 TE09-0159 Rev. A, TE09-0590. Rev A Epson P-6000 and P-7000 Multimedia Photo Viewers Firmware Release version 02.40 with Tether feature

Originator:

Authorization:

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PSB.2009.11.001

1.29

1.30

1.31

1.57

1.71

2.05

2.40

Legend

: Firmware Version.

: Update or downgrade available.

P-6000 / P-7000 Improvements:

A new function “Tethering” feature is supported in this firmware version.

The following DSLR cameras are confirmed to be available for Tethering. Only Nikon and Canon cameras are supported.

• Nikon D3X, D3, D700, D300S , D300, D90, D5000, D200, D80

• Canon EOS 1Ds Mark III, 1D Mark III, 5D Mark II, 50D, 40D, Digital Rebel T1i

Note: Other Nikon and Canon DSLR cameras may work, but Epson has not evaluated or confirmed them. Some features may not work.

The Pictures will be stored into the memory card and PhotoViewer. The PhotoViewer can send an order to the camera to take a picture.

For more detailed information on Tethering functions and features refer to the included “Tethering_Manual.pdf” file.

The new firmware also provides the following improvements and/or fixes:

Please note that the following list of DSLR cameras is for support of the PhotoViewer’s RAW processing feature, this is not a list of RAW Full Screen viewing support, for a complete list of supported cameras and RAW file viewing support refer to the Epson.com P-6000 or P-7000 support page under Frequently Asked Questions (FAQ’s)

1. Added RAW processing feature for:

Nikon: D3x / D5000 Canon: EOS 5D Mark II Pentax: K-7

2. HDD Free Space information is now shown on the Viewer’s HOME screen.

3. New Power Saving setting feature is added to the Tethering feature.

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