EPSON
Date: April 2, 2007 Originator: VS
PSB #: PSB.2007.04.001 Authorization:
Reference: TI 06-0491 Rev.B Total Pages: 2
Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection
Subject: Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAINcompliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem:
When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:
Product Support Bulletin
3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT2500/15000/30000 series scanners
EPSON Creativity Suite When pressing the Scan button, the Scan
Assistant force quits
Copy Utility Force quits during start-up
Photo Impression Force quits during start-up
Photoshop Elements Force quits during start-up
Photoshop Force quits during start-up
Photoshop CS2 Force quits during start-up
This issue can also occur under the following conditions:
1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can
2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver
Operating Systems Effected:
Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions:
2.70A or later
Page
PSB.2007.04.001
1 of 2
Correct Procedure for Deleting Epson Scan Driver:
! Use the driver specifically written for your scanner model to uninstall the Epson Scan
driver.
! If you have more than one Epson scanner model on your computer, use the driver
specifically written for each scanner to uninstall its respective device driver.
! If upgrading from a Power PC-based Epson Scan driver to a Universal Binary driver,
first delete the Power PC driver using only the Power PC driver for your scanner model.
Then install the Universal Binary driver.
If the above procedure does not resolve the problem, then manually verify that the Epson
Scan files and folders, listed below, have been deleted.
! EPSON Scan (in Applications Folder)
! EPSON*********.ds (****** = scanner model)---located in the Library / Image Capture /
TWAIN Data Sources folder
Page
PSB.2007.04.001
2 of 2
EPSON
Date: 9/16/2002 Originator: VWS/JD
PSB #: PSB.2002.09.004 Authorization:
Reference: TE02-073 Rev. A Total Pages: 1
Product(s): Expression 800/1600/1680/836XL/1640XL & GT-10000/10000+ scanners
Subject: Release of Twain Pro Driver 2.10A, Rev. C for Windows XP
This bulletin was created to provide information on the newest revision to Twain Pro driver
2.10A for Windows XP.
Product Support Bulletin
Description of Change:
Twain Pro 2.10A, Rev. C provides users logged in as a “Limited User” with sufficient rights to
launch the Twain Pro driver, acquire images from within a scanning application and to save
scanned images to the hard drive.
Reason:
On previous versions of Twain Pro for XP, the user is still required to log in with Administrator
rights in order to have sufficient access privileges to use the scanner driver.
Installation:
1) Log in to your computer as an Administrator or as a user with Administrator rights.
2) Use Twain Pro Uninstaller (available as a download from the Epson web site) to
remove currently installed Twain Pro drivers. Read the instructions included with the
Uninstaller before running the utility.
3) Download Twain Pro 2.10, Rev. C (listed as epson10403.exe on the Epson web site).
Double-click on epson10403.exe to extract the files.
4) Turn on and connect scanner to your computer. If you are using a SCSI cable, reboot
your computer.
5) When Windows detects the scanner, you will see the New Hardware Found Wizard
screen. Follow the on-screen instructions to complete the driver installation.
Important:
*
Note:
Pro driver.
Administrator rights are needed only for installing and removing the scanner and Twain
When you see the Hardware Warning dialog, click Continue Anyway.
*
Page 1 of 1
EPSON PRODUCT SUPPORT BULLETIN
Total Pages:
Date: 3/4/2002 Originator: JD
PSB #: PSB.2002.03.001 Authorization:
Reference: TE01-320 Rev. A
Product(s): Perfection 610, 636, 640, 1200, 1240, 1250, 1640, 1650, 2450 & Expression 636, 800, 836XL,
1600, 1640XL, 1680 Series Scanners; StylusScan 2000, 2500
Subject: Compatibility Chart for Macintosh OS X Classic
This bulletin provides information on compatibility for EPSON scanners and Stylus Scan series products running in
Macintosh OS X Classic. Mac OS X provides Classic environment for Mac OS 9.x compatible applications and
device drivers. For purposes of this document, your Macintosh computer requires OS 9.2.1 and 10.1 system
software. To set up Classic, follow the steps below:
1. First install or upgrade your Macintosh system to OS 9.2.1. Then, install OS 10.1 (for details refer to
Apple’s OS X documentation).
2. To start Classic, click the Classic icon in System Preferences. To find System Preferences go to the
Apple Menu or click on the icon in the Dock bar on the desktop. Classic can also be set up to start
automatically during the log in process. (Refer to your Apple documentation for installation and operation
of Macintosh OS X Classic and 9.2.1).
3. To run a Classic application, just double–click on it.
The following Epson models are supported in Classic.
Model Driver Version Connector Type
2
Perfection 610 TWAIN L 1.00E USB
Perfection 636U TWAIN 3.20A USB
Perfection 640U TWAIN L 2.01A USB
Perfection 1200U TWAIN 4.01A USB
Perfection 1240U TWAIN 5.02A USB
Perfection 1250 TWAIN 5.53A USB
Perfection 1640SU TWAIN 5.02A USB
Perfection 1650 TWAIN 5.53A USB
Perfection 2450 TWAIN 5.53A USB
Expression 1600 TWAIN Pro 2.10A/Pro Network 2.00A * USB
Expression 1640XL TWAIN Pro 2.10A/Pro Network 2.00A * USB
Expression 1680 TWAIN Pro 2.10A/Pro Network 2.00A * USB
Stylus Scan 2000 TWAIN (v.1.10A); Printer (v.6.25E) ** USB
Stylus Scan 2500 TWAIN (v.1.10A); Printer (v.6.25E) ** USB
* Expression Series Scanner Notes:
1. Start your computer in 9.2.1 before you install PageManager. If the Start button does not work, restart the
computer.
2. In order to use the Twain Pro network driver, you must have the scanner attached to a PC running Scan
Server. On a PC, the scanner can use a USB, SCSI or FireWire (Windows 2000, Me, XP only) connection.
** Stylus Scan Notes:
You must install Smart Panel from its own folder. Start your computer in 9.2.1. From the Software CD open the
Smart Panel folder. Click on the Epson Smart Panel Installer icon to install. Before you can launch Smart Panel
you must install the Stylus Scan Updater. The file can be downloaded from the Epson web site.
Important Note: MAC OS X Classic supports USB-native and network-capable devices. Classic
does not support MAC Serial, SCSI or FireWire connected devices. Therefore, the Expression
636, 800 and 836XL that all require a SCSI connection, are not supported in Classic.
Page 1 of 2
Twain Driver Installation:
1. Start your computer in 9.2.1.
2. Install the Twain driver.
3. Connect and power on the scanner.
4. Restart your computer in OS 10.1
5. Start Classic
6. Launch your scanning application
Page 2 of 2
EPSON
RODUCT SUPPORT BULLETIN
P
Date:
PSB #:
Reference:
Product(s):
Subject:
This bulletin was created to inform you of an incompatibility with the FireWire 2.1 extensions
and Mac OS 9.0.1 or later.
Problem:
! When the FireWire extensions (FireWire Enabler ver. 2.1 and FireWire Support ver. 2.1)
are installed in a PowerPC based Mac (PCI-Bus model) without built in FireWire support
running OS 9.0.1 or later, the following system error occurs after restarting the system:
05/29/01
PSB.2001.08.006
TE00-117 Rev.C
Stylus Pro 9000 / 7000, Stylus COLOR 900,
Expression 1640XL / 836XL / 1600, Stylus RIP
Incompatibility with FireWire 2.1 File and OS 9.0.1 or Later
Sorry, a system error occurred .
Illegal instruction
To temporarily turn off extensions, restart and hold down the shift key
Originator:
Authorization:
Total Pages:
LHD/DA
2
Effected Products:
Ink-Jet Printers:
Model Name Driver Version
Stylus Pro 9000 Rev. 6.3aE
Stylus Pro 7000 Rev. 6.3aE
Stylus Color 900 Rev. 6.3aE
Epson Stylus Driver Updater *1 Rev. 1.0aE / 1.1aE
Scanner:
Model Name Driver Version
Expression 1640XL Rev. 1.7aE
Expression 836XL Rev. 1.7aE
Expression 1600 Rev. 1.7aE
Stylus RIP:
Model Name Driver Version
Stylus RIP Vol. 1.4
Action Required:
Page 1 of 2
Please follow the procedure below in order to delete the FireWire files from the system:
1. Insert the Mac OS bootable CD in your CD ROM drive
2. Reboot the system while holding down the C key on the Keyboard
3. After the system is rebooted trash the FireWire Enabler and the FireWire Support files
from the Extensions Folder
4. Restart the system normally
NOTE:
The FireWire CD will contain the updated version of the extensions listed above by the end of
July 2000.
Page 2 of 2
EPSON
Date: 9/07/2001
PSB No.: 2001.08.002
Reference: TE01-045 Rev. B
Originator: TC & JD
Authorization:
Affected Product(s): EPSON Imaging Products (Scanners, Digital Cameras, and Stylus Scan Devices)
Subject: Compatibility Chart for Macintosh OS X Classic
This bulletin provides information on compatibility for EPSON Scanners, Digital Cameras, and Stylus Scan
Series devices running in Macintosh OS X Classic mode. Mac OS X provides the Classic environment mode for
Mac OS 9 compatible applications and device drivers. Classic mode will require Mac OS 9.1 system software.
To setup Classic mode follow the steps below:
1. First install or upgrade your Macintosh system to OS 9.1 before installing OS X (for details refer to
Apple’s OS X documentation).
2. To start in Classic mode, click the
the
start automatically during the log in process. (Refer to your Apple documentation for installation and
operation of Macintosh OS X Classic and 9.1).
3. To run a Classic application, just double–click on it or a document created with the application.
A) The following Epson models are supported in OS X Classic mode via USB.
Model Driver Version Connector Type
Apple Menu
P
RODUCT SUPPORT BULLETIN
Classic
or click on the icon in the
icon in System Preferences. To find
bar on the desktop. Classic mode can also be set up to
Dock
System Preferences
go to
Perfection 610 TWAIN L 1.00E USB
Perfection 636U TWAIN 3.20A USB
Perfection 640U TWAIN L 2.01A USB
Perfection 1200U TWAIN 4.01A USB
Perfection 1240U TWAIN 5.00A USB
Perfection 1640SU TWAIN 5.00A USB
Expression 1600 TWAIN Pro/Pro Network 2.00A * USB
Expression 1640XL TWAIN Pro/Pro Network 2.00A * USB
Expression 1680 TWAIN Pro/Pro Network 2.00A * USB
Stylus Scan 2000 TWAIN (v.1.10A); Printer (v.6.25E) ** USB
Stylus Scan 2500 TWAIN (v.1.10A); Printer (v.6.25E) ** USB
Photo PC 800/850Z/3000Z
Photo PC 3100Z USB Storage Device **** USB
EPSON Photo!3 (v.1.40E)
***
USB
Note: MAC OS X Classic mode supports USB-native and network-capable devices. Classic mode does not
support MAC Serial, SCSI or FireWire connected devices.
*
Expression Series Scanner Notes:
1. When installing the TWAIN driver and you are prompted to restart your computer, click Quit instead.
2. Click Stop to close the Classic environment. Close the System Preferences folder. Then restart the computer.
3. If you install PageManager v 2.40.05 for the Expression series scanners and the Start button does not work, restart
the computer.
1
**
Stylus Scan Notes:
1. You must install the Stylus Scan drivers in a true 9.1 environment. Do not install in OS X Classic, the installation
will hang. From the Printing and Scanning Software CD, open the Epson Stylus Scan 2xxx fo lder and click on the
icon to install the drivers. When prompted, restart the computer. Make sure the startup disk is set to OS X before
restarting. Start Classic and install Smart Panel.
2. You must install Smart Panel from its own folder. From the Software CD open the Smart Panel folder. Click on
the Epson Smart Panel Installer icon to install. Before you can launch Smart Panel you must install the Stylus Scan
Updater. The file can be downloaded from the Epson web site.
***
Digital Camera Notes:
1. EPSON Photo! 3 must be installed in a true Mac OS 9.1 environment. It cannot be installed in Mac OS X
Classic mode. After installation, restart the computer in OS X, start Classic, then launch Photo! 3.
Use the EPSON Camera Monitor Setup dialog box in Apple Menu Items to assign an application before
2.
using the programmable Push (Shutter) Button Function.
3. You can use the Push Button Function in Classic mode.
****Photo PC 3100Z Notes:
1. This camera is supported by Mac OS X native mode using the embedded Image Capture application.
B) The following models are not supported in OS X Classic when using the connector type(s) described
in the chart below.
Model Connector Type
Perfection 636 SCSI
Perfection 1200 SCSI
Expression 636 SCSI
Expression 800 SCSI
Expression 1600 SCSI/FireWire
Expression 1640XL SCSI/FireWire
Expression 1680 SCSI/FireWire
Expression 836XL SCSI
GT-10000 (PC platform only) SCSI
GT-10000+ (PC platform only) SCSI
GT-30000 (PC platform only) SCSI/FireWire
Photo PC 500 Serial
Photo PC 600 Serial
Photo PC 650 Serial
Photo PC 700 Serial
Photo PC 750Z Serial
2
EPSON
Date: 05/21/99
ECN No.: PSB.1999.05.001
Reference: N/A
Originator: SA
Authorization:
Affected Product(s): Expression 836XL, Expression 800 & Perfection 636
Subject: Blue G3 Compatibility with Epson Scanners
This bulletin provides compatibility information with Epson scanners and new Blue G3 Macintosh
computers. The Epson Expression 836XL, Expression 800 and Perfection 636 scanners are compatible
with the new Blue G3 Macintosh computers when used with Adaptec 2906 and 2930CU SCSI controller
cards.
RODUCT SUPPORT BULLETIN
P
Expression 836XL
Compatibility
1. The Expression 836XL scanner is compatible with the following Macintosh compliant Adaptec SCSI
adapter Boards:
Model Name Availability
AVA-2906 Retail Channel
AVE-2930CU Built to Order with NEW Blue G3 - OEM only
2. The Expression 836XL scanner has been tested and found compatible with this configuration based
on testing performed on the following MAC:
MAC G3/400 (Blue B3)
MAC O/S 8.5.1
MAC O/S ROM 1.2.
3. To acquire images with the Epson TWAIN Pro driver, version 1.52A must be used. This driver is
available on Epson's WEB site. The file name is TPM152A.SEA.hqx.
4. To scan with the FULL version LaserSoft Plug-in driver, use version 3.8.0 for the Expression
836XL scanner. This Plug-in driver is located on the SilverFast LaserSoft CD, which is part of the
software bundle for the above listed scanner.
Driver, Application and Device Functionality
1. The base unit: Reflective scanning is functional as tested on those applications bundled with the
product.
2. A.D.F and T.P.U: These devices are functional as tested on those applications bundled with the
scanner.
Page 1 of 3
Expression 800
Compatibility
1. The Expression 800 scanner is compatible with the following Macintosh compliant Adaptec SCSI
adapter Boards:
Model Name Availability
AVA-2906 Retail Channel
AVE-2930CU Built to Order with NEW Power MAC G3 - OEM only
2. The Expression 800 scanners have been tested and found compatible with this configuration based on
testing performed on the following MAC:
MAC G3/400 (Blue G3)
MAC O/S 8.5.1
MAC O/S ROM 1.2.
3. To acquire images with the Epson TWAIN Pro driver, version 1.52A must be used. This driver is
available on Epson's WEB site. The file name is TPM152A.SEA.hqx. To scan with the LaserSoft
TWAIN driver, use version 3.9.0 Lite (Expression 800 ONLY), which can be found on the
Installation CD pack.
4. To scan with the FULL version LaserSoft Plug-in driver, use version 4.1.4 for the Expression 800
ARTIST and PROFESSIONAL model ONLY. This Plug-in driver is located on the SilverFast
LaserSoft CD, which is part of the software bundle for the above listed scanner.
Driver, Application and Device Functionality
1. The base unit: Reflective scanning is functional as tested on those applications bundled with the
product.
2. A.D.F and T.P.U: These devices are functional as tested on those applications bundled with the
scanner.
Perfection 636
Compatibility
1. The Perfection 636 scanner is compatible with the following Macintosh compliant Adaptec SCSI
adapter Boards:
Model Name Availability
AVA-2906 Retail Channel
AVE-2930CU Built to Order with NEW Power MAC G3 - OEM only
Page 2 of 3
2. The Perfection 636 scanner has been tested and found compatible with this configuration based on
testing performed on the following MAC:
MAC G3/400 (Blue G3)
MAC O/S 8.5.1
MAC O/S ROM 1.2.
3. To acquire images with the Epson TWAIN driver, version 3.10A must be used. This driver is
available on Epson's WEB site. The file name is EPTWN310.SEA.hqx. To scan with the LaserSoft
TWAIN driver, use version 3.9.0, which can be found on the Installation CD pack.
Driver, Application and Device Functionality
1. The base unit: Reflective scanning is functional as tested on those applications bundled with the
product.
2. A.D.F and T.P.U: These devices are functional as tested on those applications bundled with the
scanner.
3. The PUSH BUTTON feature is compatible with the Adaptec 2930CU SCSI card configuration. The
PUSH BUTTON feature
cannot
be used with Adaptec 2906 SCSI card configuration
.
4. The LaserSoft Silverfast demo plug-in v3.8.4 (included on CD pack) is functional as tested with
Photoshop 5.0. The plug-in can be used with the T.P.U. It also works with Apple's ColorSync v2.5.
Technical support questions on this driver should be forwarded to LaserSoft as Epson does not
support this Silverfast plug-in.
Page 3 of 3
EPSON PRODUCT SUPPORT BULLETIN
Date: 09/21/98
ECN No.: PSB.1998.09.001
Reference: N/A
Originator: SA
Authorization:
Affected Product(s): Expression 836XL ADF (Automatic Document Feeder)
Subject: Expression 836XL ADF Troubleshooting Tips
This bulletin provides Q&A format troubleshooting tips and information for the EPSON Expression 836XL
scanner ADF software application bundle, when these applications are utilized with EPSON Twain Pro
scanner utility program. The ADF software application bundle consists of the following software packages:
Adobe Acrobat 3.01 (Windows version only)
Adobe Acrobat Capture 2.01 (Windows version only)
Questions and Answers
Q1. How do I get the correct page size dimensions (e.g., 8.5x11 page size) when performing a scan using the
ADF from the EPSON TWAIN PRO scanner utility program?
A1. From the EPSON TWAIN PRO scanner utility program UI screen, perform a PREVIEW scan by
loading a correct size (e.g., 8.5x11 page) blank page into the feeder before scanning. For best results add a
correct page size blank sheet of paper at the bottom of the stack, then perform a PREVIEW scan followed by
the scan process.
Q2. How do I prevent reverse page layout order when scanning multiple double-sided pages using Acrobat
Capture? What options can be selected during the scan process to get all of the scanned pages in consecutive
order?
A2. From Adobe Acrobat Capture’s SCAN screen, set the START SCANNING AT option to BACKSIDE
and specify OF SHEET NUMBER as number of sheets x 2 (for example, when scanning 3 double sides pages
enter 6 for the number of sheets to be scanned). This will scan and reorder all scanned pages in consecutive
order.
Q3. In what orientation should paper be loaded into the ADF?
A3. Always use portrait orientation document face up when loading paper into the ADF.
Q4. When scanning from Acrobat Capture 2.01, after the first page (both sides) is scanned, the application
errors out with the following error “An internal error has occurred, operation stopped”. What is the cause of
this error message and how can it be corrected?
A4. EPSON TWAIN PRO has encountered a resolution for the specified page size that is not supported by
Adobe Capture 2.01 application. To correct this problem for all available listed page sizes, set the OCR scan
resolution in EPSON TWAIN PRO to as follows:
Page Size Resolution Settings
Letter Size Page (8.5x11) 240dpi and above
Legal Size Page (8.5x14) 240dpi and above
Tabloid Size Page (11x17) 200dpi, 240dpi, 266DPI and 350dpi and above
Page 1 of 2
Q5. Adobe Acrobat Exchange (part of the Adobe Acrobat 3.01 package) allows a SCAN option. Can this
option be used for scanning with the EPSON Expression 836XL scanner and ADF?
A5. Use Adobe Acrobat Capture for all scanning needs. This application is specifically designed to support
duplex scanning and larger tabloid size paper. The SCAN option from Adobe Exchange can be used for
simplex and flatbed scanning only by using the Acrobat 3.01 embedded ISIS (ver 1.61) driver.
Q6. Can the EPSON TWAIN PRO scanner utility program be used with Adobe Exchange for scanning?
A6. The 16-bit TWAIN PRO driver can be used with Adobe Exchange, but it only offers limited 16-bit
features. The EPSON TWAIN PRO 32-bit driver is not compatible with Adobe Exchange. Do not use this
driver at any time. If accessed, it will result in freezing the computer system. If this occurs use CLOSE
PROGRAM – END TASK option to end Adobe Exchange, followed by a proper SHUT DOWN process from
the START menu.
Page 2 of 2
Loading...