Epson Expression 836XL Troubleshooting Guide
EPSON
Date: April 2, 2007 Originator: VS
PSB #: PSB.2007.04.001 Authorization:
Reference: TI 06-0491 Rev.B Total Pages: 2
Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection
Subject: Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAINcompliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem:
When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:
Product Support Bulletin
3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT2500/15000/30000 series scanners
EPSON Creativity Suite When pressing the Scan button, the Scan
Assistant force quits
Copy Utility Force quits during start-up
Photo Impression Force quits during start-up
Photoshop Elements Force quits during start-up
Photoshop Force quits during start-up
Photoshop CS2 Force quits during start-up
This issue can also occur under the following conditions:
1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can
2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver
Operating Systems Effected:
Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions:
2.70A or later
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Correct Procedure for Deleting Epson Scan Driver:
! Use the driver specifically written for your scanner model to uninstall the Epson Scan
driver.
! If you have more than one Epson scanner model on your computer, use the driver
specifically written for each scanner to uninstall its respective device driver.
! If upgrading from a Power PC-based Epson Scan driver to a Universal Binary driver,
first delete the Power PC driver using only the Power PC driver for your scanner model.
Then install the Universal Binary driver.
If the above procedure does not resolve the problem, then manually verify that the Epson
Scan files and folders, listed below, have been deleted.
! EPSON Scan (in Applications Folder)
! EPSON*********.ds (****** = scanner model)---located in the Library / Image Capture /
TWAIN Data Sources folder
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EPSON
Date: 9/16/2002 Originator: VWS/JD
PSB #: PSB.2002.09.004 Authorization:
Reference: TE02-073 Rev. A Total Pages: 1
Product(s): Expression 800/1600/1680/836XL/1640XL & GT-10000/10000+ scanners
Subject: Release of Twain Pro Driver 2.10A, Rev. C for Windows XP
This bulletin was created to provide information on the newest revision to Twain Pro driver
2.10A for Windows XP.
Product Support Bulletin
Description of Change:
Twain Pro 2.10A, Rev. C provides users logged in as a “Limited User” with sufficient rights to
launch the Twain Pro driver, acquire images from within a scanning application and to save
scanned images to the hard drive.
Reason:
On previous versions of Twain Pro for XP, the user is still required to log in with Administrator
rights in order to have sufficient access privileges to use the scanner driver.
Installation:
1) Log in to your computer as an Administrator or as a user with Administrator rights.
2) Use Twain Pro Uninstaller (available as a download from the Epson web site) to
remove currently installed Twain Pro drivers. Read the instructions included with the
Uninstaller before running the utility.
3) Download Twain Pro 2.10, Rev. C (listed as epson10403.exe on the Epson web site).
Double-click on epson10403.exe to extract the files.
4) Turn on and connect scanner to your computer. If you are using a SCSI cable, reboot
your computer.
5) When Windows detects the scanner, you will see the New Hardware Found Wizard
screen. Follow the on-screen instructions to complete the driver installation.
Important:
*
Note:
Pro driver.
Administrator rights are needed only for installing and removing the scanner and Twain
When you see the Hardware Warning dialog, click Continue Anyway.
*
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EPSON PRODUCT SUPPORT BULLETIN
Total Pages:
Date: 3/4/2002 Originator: JD
PSB #: PSB.2002.03.001 Authorization:
Reference: TE01-320 Rev. A
Product(s): Perfection 610, 636, 640, 1200, 1240, 1250, 1640, 1650, 2450 & Expression 636, 800, 836XL,
1600, 1640XL, 1680 Series Scanners; StylusScan 2000, 2500
Subject: Compatibility Chart for Macintosh OS X Classic
This bulletin provides information on compatibility for EPSON scanners and Stylus Scan series products running in
Macintosh OS X Classic. Mac OS X provides Classic environment for Mac OS 9.x compatible applications and
device drivers. For purposes of this document, your Macintosh computer requires OS 9.2.1 and 10.1 system
software. To set up Classic, follow the steps below:
1. First install or upgrade your Macintosh system to OS 9.2.1. Then, install OS 10.1 (for details refer to
Apple’s OS X documentation).
2. To start Classic, click the Classic icon in System Preferences. To find System Preferences go to the
Apple Menu or click on the icon in the Dock bar on the desktop. Classic can also be set up to start
automatically during the log in process. (Refer to your Apple documentation for installation and operation
of Macintosh OS X Classic and 9.2.1).
3. To run a Classic application, just double–click on it.
The following Epson models are supported in Classic.
Model Driver Version Connector Type
2
Perfection 610 TWAIN L 1.00E USB
Perfection 636U TWAIN 3.20A USB
Perfection 640U TWAIN L 2.01A USB
Perfection 1200U TWAIN 4.01A USB
Perfection 1240U TWAIN 5.02A USB
Perfection 1250 TWAIN 5.53A USB
Perfection 1640SU TWAIN 5.02A USB
Perfection 1650 TWAIN 5.53A USB
Perfection 2450 TWAIN 5.53A USB
Expression 1600 TWAIN Pro 2.10A/Pro Network 2.00A * USB
Expression 1640XL TWAIN Pro 2.10A/Pro Network 2.00A * USB
Expression 1680 TWAIN Pro 2.10A/Pro Network 2.00A * USB
Stylus Scan 2000 TWAIN (v.1.10A); Printer (v.6.25E) ** USB
Stylus Scan 2500 TWAIN (v.1.10A); Printer (v.6.25E) ** USB
* Expression Series Scanner Notes:
1. Start your computer in 9.2.1 before you install PageManager. If the Start button does not work, restart the
computer.
2. In order to use the Twain Pro network driver, you must have the scanner attached to a PC running Scan
Server. On a PC, the scanner can use a USB, SCSI or FireWire (Windows 2000, Me, XP only) connection.
** Stylus Scan Notes:
You must install Smart Panel from its own folder. Start your computer in 9.2.1. From the Software CD open the
Smart Panel folder. Click on the Epson Smart Panel Installer icon to install. Before you can launch Smart Panel
you must install the Stylus Scan Updater. The file can be downloaded from the Epson web site.
Important Note: MAC OS X Classic supports USB-native and network-capable devices. Classic
does not support MAC Serial, SCSI or FireWire connected devices. Therefore, the Expression
636, 800 and 836XL that all require a SCSI connection, are not supported in Classic.
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Twain Driver Installation:
1. Start your computer in 9.2.1.
2. Install the Twain driver.
3. Connect and power on the scanner.
4. Restart your computer in OS 10.1
5. Start Classic
6. Launch your scanning application
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