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ET-M1170
User Manual
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User Guide
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Technical data
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Table of contents
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Epson ET-M1170 User Guide

ET-M1170 User's Guide

Contents

ET-M1170 User's Guide............................................................................................................................... 9
Product Basics .......................................................................................................................................... 10
Control Panel Buttons and Lights ....................................................................................................... 10
Product Parts Locations ..................................................................................................................... 11
Product Parts - Front/Inside........................................................................................................... 11
Product Parts - Back...................................................................................................................... 13
Changing the Power Off and Sleep Timer Settings - Windows...................................................... 14
Changing the Power Off and Sleep Timer Settings - Mac.............................................................. 14
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 15
Using Epson Email Print ............................................................................................................... 16
Using the Epson iPrint Mobile App ................................................................................................ 16
Using Epson Remote Print ........................................................................................................... 17
Setting Up Google Cloud Print on a Chromebook .............................................................................. 18
Using Windows 10 Mobile Printing .................................................................................................... 21
Wi-Fi or Wired Networking........................................................................................................................ 23
Enabling Wi-Fi Direct Mode........................................................................................................... 24
Using WPS to Connect to a Network ............................................................................................. 25
Printing a Network Status Sheet......................................................................................................... 26
Printing a Network Connection Report ............................................................................................... 26
Network Connection Report Codes and Messages ....................................................................... 27
3
Accessing the Web Config Utility................................................................................................... 32
Changing a USB Connection to a Wi-Fi Connection...................................................................... 33
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 33
Connecting to a New Wi-Fi Router ................................................................................................ 34
Disabling Wi-Fi Features ............................................................................................................... 34
Loading Paper ........................................................................................................................................... 35
Loading Paper in the Cassette ........................................................................................................... 35
Loading Paper in the Rear Paper Feed .............................................................................................. 40
Paper Loading Capacity..................................................................................................................... 43
Printing from a Computer ......................................................................................................................... 48
Selecting Basic Print Settings - Windows ...................................................................................... 49
Paper Source Options - Windows ............................................................................................. 51
Print Quality Options - Windows ............................................................................................... 51
Multi-Page Printing Options - Windows..................................................................................... 51
Selecting Double-sided Printing Settings - Windows ..................................................................... 52
Double-sided Printing Options - Windows................................................................................. 54
Print Density Adjustments - Windows ....................................................................................... 55
Selecting Additional Layout and Print Options - Windows ............................................................. 56
Custom Tone Correction Options - Windows ............................................................................ 58
Image Options and Additional Settings - Windows.................................................................... 59
Header/Footer Settings - Windows ........................................................................................... 59
Selecting a Printing Preset - Windows........................................................................................... 60
Selecting Extended Settings - Windows ........................................................................................ 62
Extended Settings - Windows ................................................................................................... 63
Printing Your Document - Windows............................................................................................... 64
Locking Printer Settings - Windows ............................................................................................... 65
Locked Setting Options............................................................................................................. 67
Selecting Default Print Settings - Windows.................................................................................... 67
Changing the Language of the Printer Software Screens ......................................................... 68
4
Changing Automatic Update Options ............................................................................................ 70
Printing with the Built-in Epson Driver - Windows 10 S....................................................................... 71
Selecting Print Settings - Windows 10 S........................................................................................ 71
Selecting Basic Print Settings - Mac ............................................................................................. 76
Paper Source Options - Mac..................................................................................................... 79
Print Quality Options - Mac ....................................................................................................... 79
Selecting Page Setup Settings - Mac ............................................................................................ 80
Selecting Print Layout Options - Mac............................................................................................. 81
Selecting Double-sided Printing Settings - Mac............................................................................. 81
Double-sided Printing Options and Adjustments - Mac............................................................. 83
Selecting Printing Preferences - Mac ............................................................................................ 83
Printing Preferences - Mac........................................................................................................ 84
Printing Your Document - Mac....................................................................................................... 85
Checking Print Status - Mac...................................................................................................... 85
Cancelling Printing Using a Product Button........................................................................................ 87
Refilling Ink and Replacing the Maintenance Box .................................................................................. 88
Checking the Ink Level on Your Product........................................................................................ 90
Checking the Maintenance Box Level - Windows.......................................................................... 90
Checking the Maintenance Box Level - Mac.................................................................................. 91
Disabling Special Offers with Windows ......................................................................................... 93
Purchase Epson Ink and Maintenance Box........................................................................................ 94
Ink Bottle and Maintenance Box Part Numbers ............................................................................. 94
Refilling the Ink Tank.......................................................................................................................... 94
Replacing the Maintenance Box......................................................................................................... 99
Adjusting Print Quality............................................................................................................................ 104
Print Head Maintenance................................................................................................................... 104
Print Head Nozzle Check............................................................................................................. 104
Checking the Nozzles Using the Product Buttons................................................................... 105
Checking the Nozzles Using a Computer Utility...................................................................... 107
5
Print Head Cleaning .................................................................................................................... 110
Cleaning the Print Head Using the Product Buttons................................................................ 110
Cleaning the Print Head Using a Computer Utility................................................................... 111
Power Cleaning ........................................................................................................................... 114
Power Cleaning Using a Computer Utility ............................................................................... 114
Print Head Alignment ....................................................................................................................... 116
Aligning the Print Head Using a Computer Utility......................................................................... 116
Cleaning the Paper Path .................................................................................................................. 118
Checking the Number of Sheets....................................................................................................... 118
Checking the Sheet Counter - Windows ...................................................................................... 119
Checking the Sheet Counter - Mac.............................................................................................. 119
Cleaning and Transporting Your Product ............................................................................................. 121
Cleaning Your Product ..................................................................................................................... 121
Cleaning the Print Head Path ........................................................................................................... 121
Cleaning the Paper Rollers .............................................................................................................. 123
Transporting Your Product ............................................................................................................... 126
Solving Problems .................................................................................................................................... 129
Checking for Software Updates........................................................................................................ 129
Product Light Status ......................................................................................................................... 130
Running a Product Check ................................................................................................................ 132
Solving Setup Problems ................................................................................................................... 134
Noise After Filling the Ink............................................................................................................. 134
Software Installation Problems .................................................................................................... 135
Solving Network Problems ............................................................................................................... 135
Network Software Cannot Find Product on a Network................................................................. 136
Product Cannot Connect to a Wireless Router or Access Point .................................................. 137
Cannot Print Over a Network....................................................................................................... 138
Wireless Network Connection is Unstable on a Mac ................................................................... 140
Solving Paper Problems................................................................................................................... 140
Paper Feeding Problems............................................................................................................. 140
Paper Jam Problems in the Front of the Product ......................................................................... 141
Paper Jam Problems Inside the Product ..................................................................................... 143
Paper Jam Problems in the Rear Cover ...................................................................................... 145
6
Paper Ejection Problems ............................................................................................................. 146
Solving Problems Printing from a Computer..................................................................................... 147
Nothing Prints.............................................................................................................................. 147
Product Icon Does Not Appear in Windows Taskbar ................................................................... 148
Printing is Slow ............................................................................................................................ 149
Solving Page Layout and Content Problems.................................................................................... 150
Inverted Image............................................................................................................................. 151
Too Many Copies Print ................................................................................................................ 151
Blank Pages Print ........................................................................................................................ 151
Incorrect Margins on Printout....................................................................................................... 152
Incorrect Characters Print............................................................................................................ 152
Incorrect Image Size or Position.................................................................................................. 153
Slanted Printout........................................................................................................................... 153
Solving Print Quality Problems......................................................................................................... 154
White or Dark Lines in Printout .................................................................................................... 154
Blurry or Smeared Printout .......................................................................................................... 155
Faint Printout or Printout Has Gaps ............................................................................................. 157
Grainy Printout............................................................................................................................. 158
Uninstall Your Product Software....................................................................................................... 159
Uninstalling Printing Software - Windows .................................................................................... 159
Uninstalling Product Software - Mac............................................................................................ 160
Where to Get Help............................................................................................................................ 160
Technical Specifications ........................................................................................................................ 162
Windows System Requirements ...................................................................................................... 162
Mac System Requirements .............................................................................................................. 163
Paper Specifications ........................................................................................................................ 163
Printable Area Specifications ........................................................................................................... 165
Ink Specifications ............................................................................................................................. 166
Dimension Specifications ................................................................................................................. 166
Electrical Specifications ................................................................................................................... 167
Environmental Specifications ........................................................................................................... 167
Interface Specifications .................................................................................................................... 168
Network Interface Specifications ...................................................................................................... 168
7
Safety and Approvals Specifications ................................................................................................ 169
Notices ..................................................................................................................................................... 170
Important Safety Instructions............................................................................................................ 170
General Printer Safety Instructions.............................................................................................. 170
Wireless Connection Safety Instructions ..................................................................................... 172
FCC Compliance Statement............................................................................................................. 172
Binding Arbitration and Class Waiver ............................................................................................... 173
Trademarks...................................................................................................................................... 176
Copyright Notice............................................................................................................................... 176
A Note Concerning Responsible Use of Copyrighted Materials................................................... 177
Default Delay Times for Power Management for Epson Products ............................................... 177
Copyright Attribution.................................................................................................................... 177
8
ET-M1170 User's Guide
Welcome to the ET-M1170 User's Guide.
For a printable PDF copy of this guide, click here.
9

Product Basics

See these sections to learn about the basic features of your product.
Control Panel Buttons and Lights Product Parts Locations The Power Off and Sleep Timers Epson Connect Solutions for Smartphones, Tablets, and More Using Google Cloud Print Setting Up Google Cloud Print on a Chromebook Using the Mopria Print Service Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Voice-activated Printing

Control Panel Buttons and Lights

1
2 network status button
power button and light
10
3 Wi-Fi button
4
5
6
Parent topic: Product Basics
Related references
Product Light Status
Wi-Fi and Wi-Fi Direct lights
ink and paper lights
stop button

Product Parts Locations

See these sections to identify the parts on your product.
Product Parts - Front/Inside Product Parts - Back
Parent topic: Product Basics

Product Parts - Front/Inside

1 Control panel
11
2 Printer cover
3 Print head
4 Ink tank cover
5 Ink tank cap
6 Ink tank
7 Front cover
8 Paper cassette cover
1 Feeder guard
2 Rear paper feed slot
3 Rear paper edge guides
4 Output tray
5 Output selector
6 Paper cassette edge guides
7 Paper cassette
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Parent topic: Product Parts Locations

Product Parts - Back

1 Rear cover
2 LAN port
3 USB port
4 AC inlet
5 Maintenance box cover
Parent topic: Product Parts Locations

The Power Off and Sleep Timers

The product enters sleep mode or turns off automatically if it is not used for a period of time. You can adjust the time period before power management begins, but increasing the time reduces the product's energy efficiency.
Changing the Power Off and Sleep Timer Settings - Windows Changing the Power Off and Sleep Timer Settings - Mac
Parent topic: Product Basics
13

Changing the Power Off and Sleep Timer Settings - Windows

You can use the printer software to change the time period before the printer enters sleep mode or turns off automatically.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the
Maintenance tab.
2. Click the Printer and Option Information button.
You see this window:
3. Select the time period you want as the Power Off Timer setting.
4. Click Send.
5. Select the time period you want as the Sleep Timer setting.
6. Click Send.
7. Click OK to close the open program windows.
Parent topic: The Power Off and Sleep Timers

Changing the Power Off and Sleep Timer Settings - Mac

You can use the printer software to change the time period before the printer enters sleep mode or turns off automatically.
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
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2. Select Printer Settings.
You see this screen:
3. Select the time period you want as the Power Off Timer setting.
4. Select the time period you want as the Sleep Timer setting.
5. Click Apply.
6. If you see the confirmation message, click Yes, and close the Printer Settings window.
Parent topic: The Power Off and Sleep Timers

Epson Connect Solutions for Smartphones, Tablets, and More

Use your smartphone, tablet, or computer to print documents, photos, emails, and web pages from your home, office, or even across the globe.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
Using Epson Email Print
15
Using the Epson iPrint Mobile App Using Epson Remote Print
Parent topic: Product Basics
Related tasks
Using Google Cloud Print
Related topics
Wi-Fi or Wired Networking

Using Epson Email Print

With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically.
1. Connect your product to your network. See the link below.
2. If you did not already set up Email Print when you installed your product software, visit
epson.com/connect (U.S), epson.ca/connect (Canada), or epsonconnect.com (Caribbean) to learn
more about Email Print, create your Epson Connect account, and register your product to the Epson Connect service.
3. Now you are ready to send and print emails to your product's Email Print address.
Note: Go to epsonconnect.com and log into your Epson connect account to personalize your product's email, adjust print settings, and set up other Epson Connect services.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi or Wired Networking

Using the Epson iPrint Mobile App

Use this free Apple and Android app to print with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages from your device or from popular cloud services such as Box, Dropbox, Evernote, Google Drive, or Microsoft OneDrive.
1. Connect your product to your wireless network. See the link below.
2. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or epson.com.jm/connect (Caribbean) to learn more about Epson iPrint and check the compatibility of your mobile device.
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3. Download Epson iPrint from the Apple App Store or Google Play.
4. Connect your mobile device to the same wireless network as your product.
5. Open Epson iPrint and select your Epson product.
Now you are ready to print with your mobile device and your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi or Wired Networking

Using Epson Remote Print

With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world.
1. Connect your Epson product to your wireless network. See the link below.
2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.
Note: Make a note of your product's email address.
3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print Driver software.
4. Download and install the Remote Print software.
5. Enter the email address and optional access key of your Epson product during Remote Print setup.
6. Now you are ready to print remotely. Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi or Wired Networking

Using Google Cloud Print

With a Google Account, you can print from your Apple or Android device to your Epson product. You can also print from Chromebooks and the Google Chrome browser without drivers or cables.
1. Connect your Epson product to your wireless network. See the link below.
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2. Note your product's IP address by checking your network status. See the link below.
3. Connect your computer or your mobile device to the same wireless network as your Epson product.
4. Enter your product's IP address into the address bar of a web browser.
5. Select the Google Cloud Print Services option.
Note: If you don't see the Google Cloud Print Services option, turn your product off and back on. If the option still doesn't appear, select the Firmware Update option and follow the on-screen instructions to update your product.
6. Click Register.
7. Select the checkbox to agree to the Usage Advisory and click Next.
8. Click OK to launch the sign-in page.
A separate browser window opens.
9. Enter your Google Account username and password and click Sign in, or, if you don't have an account, click Sign up for a new Google Account and follow the on-screen instructions.
10. Click Finish printer registration to complete setup and print a test page.
Your product is now linked to your Google Account and can be accessed from any Chromebook, computer, Apple or Android device with Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or the Google Cloud Print website for a list of supported apps.
Parent topic: Product Basics
Related tasks
Printing a Network Status Sheet
Related topics
Wi-Fi or Wired Networking

Setting Up Google Cloud Print on a Chromebook

With a Google Account, you can print from a Chromebook without drivers or cables.
1. Connect your Epson product to your wireless network. See the link below.
2. Turn on your Chromebook and connect it to the same wireless network as your product.
Note: See your Chromebook's documentation for details on connecting to a network.
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3. Do one of the following:
• Click Add to Cloud Print in the notification that appears in the corner of your Chromebook
screen.
Note: If you do not see a notification, check to see if a number appears in the status area at the lower-right corner of the screen. Click this number to open the notifications menu, then click Add to Cloud Print.
• Open a web browser and enter chrome://devices in the address bar. Skip to step 5.
• If you see a registration confirmation screen instead, click Register.
4. Click Add Device.
5. Click the Register button that appears next to your product.
6. Click Register on the confirmation screen.
7. Select OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page.
Your product is now linked to your Google Account and can be accessed from any Chromebook, iPhone, or Android phone with Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson
Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or the Google Cloud Print website for a list of supported apps.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking

Using the Mopria Print Service

You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product or any Mopria-certified product from other manufacturers. You can download the Mopria Print Service from Google Play.
Note: For details on the Mopria Print Service, click here (U.S) or click here (Canada).
1. Connect your Epson product to your wireless network. See the link below.
2. On your Android device, download the Mopria Print Service app from Google Play.
Note: On some Samsung Galaxy devices, Mopria may come preinstalled.
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3. Go to Settings on your Android device, select Printing, and enable the Mopria Print Service, if necessary.
4. Connect your Android device to the same wireless network as your product.
5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print. Then select All printers, select your Epson product, adjust your print settings, and print.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking

Android Printing Using the Epson Print Enabler

You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
1. Connect your Epson product to your wireless network. See the link below.
2. On your Android device, download the Epson Print Enabler plug-in from Google Play.
3. Go to Settings on your Android device, select Printing, and enable the Epson plug-in, if necessary.
4. Connect your Android device to the same wireless network as your product.
5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and print whatever is on the screen.
Note: If you do not see your product, tap All Printers and select your product.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking

Using Fire OS Printing

You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. With just a few taps in Email, Calendar, Contacts, and WPS Office, you can send whatever is on the screen to an Epson product.
1. Connect your Epson product to your wireless network. See the link below.
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2. Connect your Amazon device to the same wireless network as your product.
3. Now you are ready to print. From your Amazon application, tap the print option and select your product to print whatever is on the screen.
Note: If you see a message telling you that a plug-in is required, tap OK and tap Download. If your Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria Print Service app to print.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking

Using Windows 10 Mobile Printing

You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product.
1. Connect your Epson product to your wireless network. See the link below.
2. Connect your Windows 10 Mobile device to the same wireless network as your product.
3. Now you are ready to print. From your Windows 10 application, tap the print option and select your product to print whatever is on the screen.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking

Voice-activated Printing

Take advantage of voice-activated, hands-free printing from your Epson product with Alexa, Siri, and Google Assistant. Depending on which voice assistant you use, you can ask your product to print photos, calendars, recipes, photo props, and more. Click here for more information.
1. Connect your product to your network. See the link below.
2. Do one of the following:
• Alexa or Google Assistant: Set up your product's email address for use with Epson Connect. See
the link below to activate it from the product control panel.
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• Siri: Download and install the Epson iPrint app then select your product. See the link below for
instructions.
3. Click here for instructions on how to set up your product and voice assistant to use the voice­activated printing feature.
Now you are ready to print with your voice and your Epson product.
Parent topic: Product Basics
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Wi-Fi or Wired Networking

See these sections to use your product on a Wi-Fi or wired network.
Network Security Recommendations Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections

Network Security Recommendations

To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Security measures such as these can help deter threats such as loss of user data, use of telephone and fax lines, and other intrusions:
• Enable security on your wireless LAN
Enable the appropriate security on the wireless LAN you plan to use with your product. Network security such as a network password can deter interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network.
• Connect your product only to a network protected by a firewall
Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead, connect it to a router or other network connection protected by a firewall. Your router may already have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best results, set up and use a private IP address for your network connection.
• Change the default administrator password on your product
If your product has an option to set an administrator password, change the default administrator password to deter access by unauthorized users to personal data stored on your product, such as IDs, passwords, and contact lists.
Parent topic: Wi-Fi or Wired Networking
23

Wi-Fi Direct Mode Setup

You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices.
1 Epson product
2 Computer with a wireless interface
3 Other wireless device

Enabling Wi-Fi Direct Mode

Parent topic: Wi-Fi or Wired Networking
Enabling Wi-Fi Direct Mode
You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. Make sure paper is loaded before you begin.
Note: If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet.
1. Hold down the Wi-Fi button and press the network status button until the Wi-Fi light and Wi­Fi Direct light flash alternately. Then release both buttons.
After both lights stop flashing, the Wi-Fi Direct light remains on.
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2. Hold down the network status button on the product for at least five seconds to print a network status sheet.
Note: If you release the button before five seconds has passed, a network connection report is printed instead of a network status sheet.
3. Use your computer or wireless device to select the Wi-Fi network name (SSID) and password listed in the Wi-Fi Direct section of the network status sheet.
Note: If you are connecting an Android device, the Wi-Fi and Wi-Fi Direct lights flash simultaneously. Do one of the following:
• Press the Wi-Fi button to connect the device.
• Press the stop button to cancel the connection request.
You should now be able to print to your product directly from your computer or device. If you cannot print successfully, repeat the process above and make sure you enter the password exactly as written on the network status sheet.
Parent topic: Wi-Fi Direct Mode Setup
Related tasks
Printing a Network Status Sheet

Wi-Fi Protected Setup (WPS)

If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.

Using WPS to Connect to a Network

Parent topic: Wi-Fi or Wired Networking
Using WPS to Connect to a Network
If you have a WPS-enabled router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your device to the network.
25
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access
point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.
1. Press the WPS button on your router or access point.
2. Hold down the Wi-Fi button on your product for about five seconds until the Wi-Fi light and Wi­Fi Direct light flash alternately.
The Wi-Fi light turns green to indicate a successful connection.
Note: Be sure to press and hold the Wi-Fi button on your product within 2 minutes of pressing the WPS button on your router or access point.
Parent topic: Wi-Fi Protected Setup (WPS)

Printing a Network Status Sheet

You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network.
To print the status sheet, hold down the network status button on the product for at least five seconds.
Note: If you release the button before five seconds elapses, a network connection report is printed instead of a network status sheet.
Examine the settings shown on the network status sheet to diagnose any problems you may have.
Parent topic: Wi-Fi or Wired Networking
Related tasks

Printing a Network Connection Report

Printing a Network Connection Report
You can print a network connection report to view solutions to any problems you may have using your product on a network.
To print the report, press the network status button on the product.
Examine the error codes and solutions shown on the network connection report.
Network Connection Report Codes and Messages
Parent topic: Wi-Fi or Wired Networking
26

Network Connection Report Codes and Messages

Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report.
1 Error code
2 Message
Note: Error codes and messages listed here may not all apply to your product.
Error Codes and Messages
Error code and message Solution
E1
Confirm that the network cable is connected and network devices such as hub, router, or access point are turned on.
Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to your device and to your product.
If you are trying to set up Wi-Fi, remove the network cable and set up Wi-Fi again. Ethernet and Wi-Fi cannot be connected at the same time.
27
Error code and message Solution
E2, E3, or E7
No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance.
No wireless network names (SSID) found. Confirm that the wireless network name (SSID) of the PC you wish to connect is set up correctly. Contact your network administrator for assistance.
Entered security key/password does not match the one set for your router/access point. Confirm security key/password. Contact your network administrator for assistance.
Check the following:
• Make sure your router or access point is turned on, and is correctly connected to your computer or network device.
• Turn off the router or access point, wait about 10 seconds, and turn it on again.
• Move your product closer to your router or access point, and remove any obstacles between them. Also move your product away from devices such as wireless phones or microwaves.
• Confirm that the SSID shown on the network connection report matches the label on your router or access point. Also make sure your SSID uses only ASCII characters and symbols, or your product cannot display the SSID correctly.
• If you are trying to connect using the WPS push button method, make sure your router or access point supports it.
• If you are using a network password, check the label on your router or access point to confirm that you are using the correct password, or check with your network administrator or router/access point documentation.
• If you are connecting to a smart device that generates an SSID, check the device documentation for the SSID and password you should use.
• If your wireless connection suddenly disconnects, and another smart device was added to the network using a WPS push button method or your network was set up using a non-WPS push button method, try downloading and installing your product software again.
28
Error code and message Solution
E5
Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Confirm security mode. Contact your network administrator for assistance.
E6
MAC address of your printer may be filtered. Check whether your router/access point has restrictions such as MAC address filtering. See the documentation of the router/access point or contact your network administrator for assistance.
If the security on your router or access point is not one of the following types, change the type of security on your router or access point and reset your product's network settings.
• WEP-64 bit (40 bit)
• WEP-128 bit (104 bit)
• WPA PSK (TKIP/AES); also known as WPA Personal
• WPA2 PSK (TKIP/AES); also known as WPA2 Personal
• WPA (TKIP/AES)
• WPA2 (TKIP/AES)
Also make sure you are connecting to the 2.4GHz band on your network and using the password for that band.
If your router or access point has MAC address filtering enabled, register your product's MAC address so it is not filtered. Locate the MAC address on the network connection report and check your router or access point documentation for instructions.
If your router or access point is using shared authentication with WEP security, confirm that you are using the correct authentication key and index.
E8
Incorrect IP address is assigned to the printer. Confirm IP address setup of the network device (hub, router, or access point). Contact your network administrator for assistance.
If your router or access point limits the number of connected devices, raise the connection limit. See your router or access point documentation for instructions.
If your product's Obtain IP Address setting is set to Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment; set a valid IP address using your product control panel or the Web Config utility.
You can also try turning off your product and the router or access point, waiting about 10 seconds, and turning them on again.
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Error code and message Solution
E9
Confirm the connection and network setup of the PC or other device. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.
E10
Confirm IP address, subnet mask, and default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.
Make sure your computer or network device are turned on. Also make sure that you can access the Internet and other devices on the same network from the devices you are trying to connect to your product.
If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again. Download and install your product software again to reset your network settings.
Make sure other devices on the network are turned on and do the following:
• If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the settings.
• If DHCP is enabled, set your product's Obtain IP Address setting to Auto. If you want to use the DHCP­assigned address as a static address, set the Obtain IP Address setting to Manual, enter the product's IP address as listed on the network connection report, and set the subnet mask to 255.255.255.0.
If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again.
E11
Setup is incomplete. Confirm default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.
If you set your product's TCP/IP Setup setting to Manual, check that the default gateway address listed on the network connection report is correct. Also turn on the device that is set as the default gateway.
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