This manual is printed on 50% recycled paper, 10% post-consumer content.
663
Read This First
Before you set up your EPSON® EL 486UC+ computer, read
this card for guidelines on how to get started. Also keep it
around for future reference because it provides important
information about your system and how to get technical
assistance when you need it.
Setting Up Your System
Most systems sold by EPSON Direct” are preconfigured; all the
hardware and software (such as MS-DOS® and Microsoft®
Windows™, is already installed. However, be sure to follow
these general procedures when setting up your system:
1.
Install any internal options. If you purchased additional,
optional equipment that goes inside the computer—such as
option cards, memory modules, a hard disk, or a diskette
drive-you should install these devices first. See Chapters 4
and 5 in your User's
2.
Set up the computer. Follow the steps in Chapter 1 of the
User's
Chapter 2 to run the SETUP program.
Guide to connect your system components and in
Guide for instructions.
3.
Install your Windows applications and other software.
Install any Windows applications and other software
programs you plan to use. See the documentation that
came with the application programs for instructions.
Note
Be sure to make backup copies of all the diskettes you
use to set up your system and install your software.
1
4.
Install VGA device drivers and utilities. If you have a
monitor that supports resolutions over 640 x 480, you’ll
probably want to use some of the VGA device drivers and
utilities that came with your computer to enhance the
display capabilities of your built-in VGA adapter. Drivers
for Windows have been installed on the hard disk. To
install additional drivers, see the README file on the
Utility diskette for instructions.
Where to Get Help
EPSON provides the following support services through
EPSON Direct and the EPSON Connection:“”
Technical assistance with the installation, configuration,
and operation of EPSON products
Assistance in locating your nearest Authorized EPSON
Customer Care Center
Assistance with Extra Care Road Service
Sales of accessories, manuals, or parts for EPSON products
through EPSON Accessories at (800) 873-7766
Customer relations
EPSON technical information library fax service
Product literature on current and new products.
If you need help with any software you are using, see the
documentation that came with it for technical support.
EPSON Direct: (800) 374-7300
EPSON Connection: (800) 922-8911
2
CompuServe On-line Support
If you have a modem, the fastest way to access helpful tips,
specifications, drivers, application notes, tables for DIP switch
or jumper settings, and bulletins for EPSON products is
through the Epson America Forum on CompuServe.®
If you are not currently a member of CompuServe, you are
eligible for a free introductory membership as an owner of an
EPSON product. This membership entitles you to:
0
An introductory $15 credit on CompuServe
0
Your own user ID and password
0
A complimentary subscription to Compu Serve Magazine,
CompuServe’s monthly publication.
To take advantage of this offer, call (800) 848-8199 in the United
States and Canada and ask for representative #529. In other
countries, call the following U.S. telephone number:
(614) 529-1611, or your local CompuServe access number.
If you are already a CompuServe member, simply type
GO EPSON at the menu prompt to reach the Epson America
Forum.
3
Important Record lnformation
Take a moment to write down some important information
about your system. You can easily refer to this card if you call
for assistance.
Computer serial number:
Purchase date:
Monitor serial number:
Printer serial number:
Otherdevice serial number:
Otherdevice serial number:
Option cardsinstalled:
Slot I:
Slot 3:
Slot 5:
Slot 2:
Slot 4:
MSDOSversion and serial number:
Windowsversion and serial number:
SoftwareVersion
programnumber
EPSON is a registered trademark of Seiko Epson Corporation.
EPSON Direct and EPSON Connection are service marks of Epson America, Inc.
Other product names used herein are for identification purposes only and may be
trademarks of their respective companies.
Epson America makes no representations or warranties, either express or implied, by or
with respect to anything in this manual, and shall not be liable for any implied warranties
ofmerchantability and fitness for a particular purpose or for any indirect, special, or
consequential damages. Some states do not allow the exclusion of incidental or
consequential damages, so this exclusion may not apply to you.
COPYRlGHT NOTICE
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted, in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Epson
America, Inc. No patent liability is assumed with respect to the use of information
contained herein. Nor is any liability assumed for damages resulting from the use of the
information contained herein. Further, this publication and features described herein are
subject to change without notice.
TRADEMARKS
EPSON is a registered trademark of Seiko Epson Corporation
EPSON Connection is a service mark of Epson America, Inc
General notice: Other product names used herein are for identification purposes only and
may be trademarks of their respective owners. EPSON disclaims any and all rights in
those marks.
Read all of these instructions and save them for later reference. Follow
all warnings and instructions marked on the computer.
Unplug the computer before cleaning. Clean with a damp cloth only.
Do not spill liquid on the computer.
Do not place the computer on an unstable surface or near a radiator
or heat register.
Do not block or cover the openings in the computer’s cabinet. Do not
insert objects through the slots.
Use only the type of power source indicated on the computer’s label.
Connect all equipment to properly grounded power outlets. Avoid
using outlets on the same circuit as photocopiers or air control
systems that regularly switch on and off.
Do not let the computer’s power cord become damaged or frayed.
If you use an extension cord with the computer, make sure the total
ampere rating of the devices plugged into the extension cord does
not exceed the cord’s ampere rating. Also, make sure the total of all
devices plugged into the wall outlet does not exceed 15 amperes.
Except as specifically explained in this User's Guide, do not attempt
to service the computer yourself. Adjust only those controls that are
covered by the operating instructions.
Unplug the computer and refer servicing to qualified service
personnel under the following conditions:
If the power cord or plug is damaged; if liquid has entered the
computer; if the computer has been dropped or the cabinet damaged;
if the computer does not operate normally or exhibits a distinct
change in performance.
If you plan to use the computer in Germany, observe the following:
To provide adequate short-circuit protection and over-current
protection for this computer, the building installation must be
protected by a 16 Amp circuit breaker.
Beim AnschluB des Computers an die Netzversorgung muB
sichergestellt werden, dab die Gebäudeinstallation mit einem
16 A Überstromschutzschalter abgesichert ist.
iii
Importantes instructions de sécurité
Lire attentivement les instructions suivantes et les conserver pour les
consulter en cas de besoin. Observer soigneusement tous les
avertissements et directives marques sur l’ordinateur.
l Debrancher l’ordinateur avant de le nettoyer. N’utiliser qu’un chiffon
humide. Veiller a ne pas renverser de liquides sur l’appareil.
l Ne pas placer l’ordinateur sur une surface instable ni près dune
source de chaleur.
l Ne pas bloquer ni couvrir les orifices d’aération de l’appareil. Ne pas
introduire d’objets dans les ouvertures.
l Utiliser seulement le type de source d’alimentation électrique indiqué
sur l’etiquette.
l Tout l’equipement doit être branche sur des prises de courant avec
contact de terre. Ne jamais utiliser une prise sur le même circuit
qu’un appareil a photocopies ou un systeme de contrôle de
ventilation avec commutation marche-arrêt automatique.
l S’assurer que le cordon d’alimentation de l’ordinateur n’est pas
abîmé ni effiloché.
l Dans le cas ou on utilise un cordon de rallonge avec l’ordinateur,
s’assurer que l’intensite en amperes requise pour tous les appareils
branches sur ce cordon ne soit pas superieure a la capacite du cordon.
S’assurer aussi que cette intenste ne depasse jamais la somme de 15
amperes pour l’ensemble des appareils.
l Sauf dans les cas specifiques expliques dans ce manuel de l’usager,
ne pas essayer d’entretenir ou de reparer l’ordinateur soi-même.
N’ajuster que les commandes décrites dans les directives.
l Debrancher l’ordinateur et contacter un technicien qualifié dans les
circonstances suivantes:
Si le cordon ou la prise sont abimes; si un liquide a pénétré a
l’interieur de l’appareil; si on a laisse tomber l’appareil ou si le boîtier
est endommage; si l’ordinateur ne fonctionne pas normalement ou
fonctionne d'une manière tres différente de l’ordinaire.
l Pour utiliser l’ordinateur en Allemagne, il est nécessaire que le
batiment soit muni d’un disjoncteur de 16 amperes pour proteger
l’ordinateur contre les courts-circuits et le survoltage.
iv
lntroduction
Your new EPSON® computer offers the following features:
0
Intel® 486SW 25 MHz, 486DW 33 MHz, 486DX2/ 50, or
486DX2/ 66 MHz microprocessor
4MB of internal memory, expandable to 64MB
0
0
System and video BIOS shadow RAM
0
SKI3 of internal processor cache, with support for 64KB,
128KB, or 256KB of external cache
0
512KB of on board video memory, expandable to 1MB
0
Math coprocessor built into the microprocessor on the DX
and DX2 systems
Built-in VGA port
0
0
Two built-in serial ports and one built-in parallel port
0
One built-in PSI 2
built-in PS/ 2 compatible mouse port
Three 16-bit, full-length and two 8-bit, half-length ISA
0
option slots (if your system has a DXor DX2 processor,
access to the bottom 16-bit slot may be restricted by the
heat sink/ fan assembly on the processor)
0
Support for up to four storage devices (two externally
accessible and two internal)
0
Password security.
TM
compatible keyboard port and one
Introduction 1
Using the built-in interfaces, you can connect most of your
peripheral devices directly to the computer, so you do not have
to install option cards. You can use the option slots to enhance
your system with extra functions such as a modem card, a
network controller card, or additional interface ports.
The shadow RAM feature speeds up processing by moving the
system and video BIOS into the RAM area of memory.
With the standard 512KB of video RAM, the VGA controller
supports standard resolutions up to 640 x 480 in 16 colors and
extended resolutions up to 640 x 480 in 256 colors or 1024 x 768
in 16 colors (interlaced or non-interlaced). When you upgrade
to 1MB of video RAM, the system supports extended
resolutions up to 1024 x 768 in 256 colors.
Your system may have been configured for you. If so,
everything you need to get started is already in place. Your
hardware configuration options have been set to ensure
optimal system performance. The hard disk drive already
contains the MS-DOS®operating system and Microsoft@
Windows.TMIn addition, the drivers needed to take advantage
of your system’s enhanced video resolutions have been
installed for you. Just connect your keyboard, mouse, and
monitor and you’re ready to go.
VGA Drivers
Your computer comes with VGA drivers for use with the
integrated VGA interface. With these drivers, you can take
advantage of the extended VGA features such as high
resolutions and 132-column text mode when you run popular
application programs. If your system was configured for you,
these drivers are already installed. If you need to install them
yourself, a README file on your Utility diskette describes how
to install the VGA drivers for common application programs.
2 Introduction
OptionaI Equipment
You can easily upgrade your computer by installing additional
memory and a wide variety of options, as described below.
(Installation instructions are provided in Chapters 4 and 5.)
System Memory
By adding 4MB, SMB, 16MB, and 32MB SIMMs (single inline
memory modules) to the main system board, you can expand
the computer’s memory up to 64MB.
Cache Memory
You can increase your cache memory to 64KB, 128KB, or 256KB
by installing SRAM chips on the main system board.
Additional cache allows your system to access frequently used
data faster, improving overall system performance.
Video Memory
You can install video memory chips to increase the video
memory to lMB, allowing you to use higher resolutions with
more colors.
Microprocessor
You can upgrade your system with these microprocessors:
486SXJ 33
486DW 33
486DX2150
486DX2166.
Introduction 3
Math Coprocessor
You automatically install a math coprocessor when you
upgrade your system with a DX or DX2 microprocessor,
because a math coprocessor is built into the 486DX and 486DX2
chips.
Drives
Your system can support up to four mass storage devices,
including hard disk drives, diskette drives, a tape drive, a
CD-ROM drive, or an optical drive. As your storage needs
expand, you can install additional drives. Some restrictions
apply however; see Appendix A for more information.
How to Use This Manual
This manual contains the information you need to get the best
results from your computer. You don’t have to read everything
in this book; see the following chapter summaries to find the
sections you need.
Chapter 1 provides simple instructions for setting up your
system and connecting peripheral devices such as the monitor
and printer.
Chapter 2 describes how to run the SETUP program to define
your computer’s configuration. You may need to do this the
first time you use your computer, or later if you change the
configuration.
Chapter 3 covers general operating procedures, such as
resetting the computer, using the password, and changing the
processor speed.
4 Introduction
Chapter 4 describes how to remove and replace the computer’s
cover, change jumper settings, and install optional equipment
such as microprocessor upgrades, option cards, and memory
modules.
Chapter 5 explains how to install and remove disk drives.
Chapter 6 contains troubleshooting tips.
Appendix A lists the specifications of your computer and the
operating environments that have been tested on your system.
At the end of this manual you’ll find an Index and a list of U.S.
and international marketing locations.
Conventions Used in This Manual
This manual uses the following conventions in the text:
Introduction 5
Where to Get Help
If you purchased your computer in the United States or
Canada, EPSON provides customer support and service
through a network of Authorized EPSON Customer Care
Centers. EPSON also provides support services through the
EPSON Connection.” In the United States, dial (800) 922-8911.
In Canada, dial (800) GO-EPSON.
Call the EPSON Connection for the following:
0
Technical assistance with the installation, configuration,
and operation of EPSON products
0
Assistance in locating your nearest Authorized EPSON
Reseller or Customer Care Center
0
Customer relations
0
EPSON technical information library fax service
0
Product literature on current and new products.
You can purchase accessories, manuals, or parts for EPSON
products from EPSON Accessories at (800) 873-7766 (U.S. sales
only). In Canada, call (800) GO-EPSON.
When you call for technical assistance, be ready to identify
your system and its configuration, and provide any error
messages to the support staff. See Chapter 6 for more
information.
If you purchased your computer outside the United States or
Canada, contact your EPSON dealer or the marketing location
nearest you for customer support and service. International
marketing locations are listed at the end of this manual.
6 Introduction
If you need help with any software application program you
are using, see the documentation that came with that program
for technical support information.
CompuServe On-line Support
If you have a modem, the fastest way to access helpful tips,
specifications, drivers, application notes, tables for DIP switch
or jumper settings, and bulletins for EPSON products is
through the Epson America Forum on CompuServe.®
If you are not currently a member of CompuServe, you are
eligible for a free introductory membership as an owner of an
EPSON product. This membership entitles you to:
0
An introductory $15 credit on CompuServe
0
Your own user ID and password
0
A complimentary subscription to CompuServe Magazine,
CompuServe’s monthly publication.
To take advantage of this offer, call (800) 848-8199 in the United
States and Canada and ask for representative #529. In other
countries, call the following U.S. telephone number:
(614) 529-1611, or your local CompuServe access number.
If you are already a CompuServe member, simply type
GO EPSON at the menu prompt to reach the Epson America
Forum.
Introduction 7
Contents
Introduction
VGA Drivers
Optional Equipment
System Memory
Cache Memory
Video Memory
Microprocessor
Math Coprocessor
Drives........................
How to Use This Manual
Conventions Used in This Manual........................
Where to Get Help
CompuServe On-line Support
Chapter 1
Getting Started
Choosing a Location
Unpacking Your Computer
Connecting Peripheral Devices
Connecting a Keyboard
Connecting a Mouse
Connecting a Monitor
Connecting a Printer or Other Device
Connecting the Power Cord
Turning On the Computer
Turning Off the Computer
........................
........................
........................
........................
........................
........................
........................
........................
........................
........................
Setting Up Your-System
........................
........................
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2
3
3
3
3
3
4
4
4
5
6
7
1-l
l-l
l-2
l-3
l-3
1-4
l-4
l-5
l-6
l-7
l-9
Chapter 2
Starting the SETUP Program
The System Setup Option
Setting the Time and Date
Setting the Video Display Type
Stopping a Command or Program
Resetting the Computer
Using a Password
Changing the Processor Speed
Chapter 4
Removing the Cover
Replacing the Cover
Locating the Internal Components
Changing the Jumper Settings
Setting the Jumpers
Installing Memory Modules (SIMMs)
Inserting SIMMs
Removing SIMMs
Installing an Option Card
Removing an Option Card
Removing the Option Card Connector Board
Using Your Computer
........................
........................
........................
........................
........................
........................
Installing and Removing Options
........................
........................
........................
........................
........................
........................
........................
........................
........................
........................
........................
3-l
3-2
3-3
3-4
3-5
3-6
4-2
4-4
4-5
4-6
4-8
4-10
4-11
4-12
4-14
4-18
4-18
vi
Replacing the Option Card Connector Board...........
Adding Video Memory
Installing the Video Chips
Installing External Cache
Installing the Cache Chips
Upgrading the Microprocessor
Replacing the Processor Chip
Post-installation Procedures
........................
........................
........................
........................
........................
........................
............................
4-20
4-21
4-21
4-23
4-24
4-26
4-27
4-30
Chapter 5
Installing a Hard Disk Drive in the Internal Drive Bay........
Removing the Mounting Frames
Connecting the Hard Disk Drive Cables
Installing the Hard Disk Below the Mounting Bracket
Installing the Hard Disk On the Mounting Bracket
Removing a Hard Disk Drive From the Internal Drive Bay
Installing a Drive in the Upper External Drive Bay
Connecting the Drive and Power Cables
Removing a Drive from the Upper Drive Bay
Reconnecting the Drive and Power Cables to the
Diskette Drive in the Lower Drive Bay
Post-installation Procedures
Chapter 6
Identifying Your System
The Computer Will Not Start
The Computer Does Not Respond
Keyboard Problems
Monitor Problems
Diskette Problems
Diskette Drive Problems
Hard Disk Drive Problems
Password Problems
Software Problems
Printer Problems
Option Card Problems
Memory Module Problems
lnstalling and Removing Drives
..........................
..........................
......
......
......
...............
...............
.......
...................
..........................
Troubleshooting
5-2
5-3
5-4
5-8
5-11
5-13
5-14
5-16
5-18
5-19
5-21
6-l
6-3
6-4
6-5
6-5
6-6
6-7
6-8
6-9
6-10
6-11
6-11
6-12
vii
Mouse Problems
Controller Problems
External Cache Problems
Appendix A Specifications
6-12
6-13
6-13
CPU and Memory
Controllers
Interfaces
Mass storage
Keyboard
SETUP Program
Physical Characteristics
Power Supply
Option Slot Power Limits
Environmental Requirements
Video Resolutions and Colors
Tested Operating Environments
Options Available from EPSON
Hard DiskDrive Types
Drive Option Information
This chapter briefly describes how to set up your computer. It
includes the following information:
0
Getting started
0
Connecting peripheral devices
0
Turning the computer on and off.
Getting Started
Follow the instructions below for choosing a location for your
new system and unpacking it.
Choosing a Location
When you are ready to set up your system, choose a safe,
convenient location that provides the following:
A flat, hard surface. Surfaces like beds and carpets attract
static electricity, which can erase data on your disks,
damage the computer’s circuitry, and prevent proper
ventilation.
Moderate environmental conditions. Select a cool, dry area
and protect your computer from extremes in temperature,
humidity, dust, and smoke. Avoid direct sunlight or other
sources of heat.
Good air circulation. Leave several inches of space around
the computer so air can move freely.
Setting Up Your System
l-l
0
No electromagnetic interference. Do not place your system
too close to any electrical device, such as a telephone or
television, which generates an electromagnetic field.
0
Appropriate power source. Connect all your equipment
with the appropriate power cords for the power source in
your area.
Unpacking Your Computer
When you unpack your system components, make sure you
have these items:
computer
diskette
keyboard
manual
Your system may also include an EPSON PS/2 compatible
mouse and may come with the operating system and software
already installed on a hard disk drive.
If you purchased any optional equipment that wasn’t installed
at the factory—such as option cards, memory modules, a hard
disk, or a diskette drive-you install these options before you
connect your computer. See Chapters 4 and 5 for instructions.
1-2
Setting Up Your System
Connecting Peripheral Devices
Use the illustration below to locate the ports on the back of
your system as you connect the keyboard, monitor, printer, and
other devices.
monitorcable
power inlet
poweroutlet
MOUSE
PA RA LLEL
Connecting a Keyboard
To connect a keyboard, hold the cable connector so the arrow
on the connector faces up. Insert it into the port marked K/B.
Connecting a Mouse
If your system came with an EPSON PSI 2 compatible mouse:
you connect it to the computer’s built-in mouse port. To
connect the mouse, insert the connector into the port marked
MOUSE
Setting Up Your System
1-3
Caution
Although the connectors and ports for the mouse and
keyboard are physically identical, they cannot be used
interchangeably. Be sure to plug the mouse connector into
the MOUSEport, or you may damage your system.
If your system has not already been configured, you may need
to install a mouse driver. See your mouse manual for
instructions. (If you are using Windows, the mouse drive was
automatically installed by the program.)
Connecting a Monitor
You can connect your VGA monitor to the computer’s built-in
VGA port as described below. (If you will be using a different
type of monitor, connect it to the video adapter card installed
in your system instead.)
1.
Place your monitor on top of or near the computer. Turn the
monitor and computer around so the backs are facing you.
2.
There should be two cables provided with your monitor: the
monitor cable (to connect it to the computer) and the power
cable (to connect it to the power source). On most monitors,
the monitor cable is permanently attached to the monitor. If
your monitor does not have an attached cable, connect the
cable to it now.
1-4
3.
Examine the connector on the monitor cable and line it up
with the Sport on the computer. Then insert the
connector into the port.
Caution
To avoid damaging the connector, be careful not to bend
the pins when you insert it.
Setting Up Your System
4.
If the connector has retaining screws, tighten them.
5.
Plug the monitor’s power cord into the power inlet on the
back of the monitor.
6.
Plug the other end of the power cord into a grounded
electrical outlet or into the power outlet on the back of the
computer.
Caution
Before you plug the monitor’s power cord into the back of
your computer, make sure the monitor’s power
requirements do not exceed 1 Amp.
Connecting a Printer or Other Device
Your computer has one bidirectional parallel and two serial
ports. To connect a printer or other peripheral device, follow
the appropriate instructions below.
Using the parallel port
Follow these steps to connect a parallel printer:
1.
Place the printer next to the computer so that the backs are
facing you.
2.
Align the connector end of the printer cable with the
PARALLELport and plug it in. If the connector has retaining
screws, tighten them.
3.
Connect the other end of the cable to the printer. To secure
the cable, squeeze the clips at each side of the printer port
and push them into place.
4.
Plug the printer’s power cord into a grounded electrical
outlet.
Setting Up Your System
1-5
Using
the serial ports
If you have a printer, a modem, or a mouse with a serial
interface, you can connect it to one of the serial (RS-232C) ports
on the back of the computer. Make sure you have a cable
compatible with a DB-9P connector.
To connect a serial device, insert the connector into one of the
ports marked COM1 and COMC. If you are connecting only one
serial device, use the COM1 port.
Connecting the Power Cord
Follow these steps to connect the computer’s power cord:
1.
Plug the power cord into the power inlet on the back of the
computer.
WARNING
To avoid an electric shock, be sure to plug the cord into
the computer before plugging it into the wall outlet.
1-6
2.
Plug the other end of the power cord into a grounded
electrical outlet.
Setting Up Your System
Turning On the Computer
After you set up your system, you are ready to turn on the
power. Use the illustration below to identify the features of
your system’s front panel. (Your computer’s front panel may
look a bit different from the one illustrated in this manual.)
Before you turn on your computer, check the following safety
rules to avoid accidentally damaging your computer or
injuring yourself
0
Do not connect or disconnect any peripheral device cables
(including the keyboard or a mouse) or power cables unless
the computer’s power is off.
0
Never turn off or reset your computer while a disk drive
light is on. This can destroy data stored on the disk.
0
Never turn on the computer with a protective card in the
diskette drive.
Setting Up Your System
1-7
0
Always wait at least 20 seconds after you turn off the
power before you turn it on again to prevent possible
damage to the computer’s electrical circuitry.
0
Do not leave a beverage near your system. Spilled liquid
can damage the circuitry of your equipment.
Follow these steps to turn on your system :
Turn your computer around so the front panel faces you.
Place your monitor, printer, and other devices in a
convenient arrangement.
If there is a protective card in the diskette drive, remove it.
Turn on the monitor, printer, and any other devices connected
to the computer.
Turn on the computer by pressing the power button on the
right side of the front panel.
The power indicator lights up, then the screen displays the
BIOS version number and copyright information. The
computer performs its power-on diagnostics, which are a
series of checks that make sure everything is working
correctly. During diagnostics, you see a screen message
telling you to press F2 to run the SETUP program.
(Chapter 2 describes starting and using SETUP.)
1-8
When the computer completes its testing, it displays a screen
describing the system’s configuration. If necessary, press
the Pause key on the keyboard to view the configuration
screen. Then press any key to continue the startup process.
5.
If necessary, use the controls on your monitor to adjust the
brightness and contrast until you can easily see the
characters on the screen. If your monitor has horizontal and
vertical hold controls, you may need to use them to
stabilize the display.
Setting Up Your System
If your system is configured to automatically load a program
(such as Microsoft Windows or a word processing
program), you see the first menu or screen display of that
program. If not, you may see the operating system prompt,
such as C: \> or A: \>.
If there is no operating system installed on your computer,
you see an error message. Ignore the message for now; once
you install the operating system, you will not see it.
Now you need to run the SETUP program to make sure your
computer is configured properly. First turn off the computer, as
described below, then see Chapter 2 for instructions. When you
finish running SETUP, be sure to see “Post-SETUP Procedures”
on page 2-13 for guidelines on what you need to do next.
Turning Off the Computer
Whenever you turn off your system, follow these steps:
1.
Save your data and exit any application program you are
using.
2.
Check the hard disk drive light and the diskette drive light(s)
to make sure they are not on. Do not turn off the computer
if a drive light is on, because you can damage the drive or
lose data.
3.
Remove any diskette(s) from the diskette drive(s).
4.
Press the power button to turn off the computer.
5.
Turn off the monitor, printer, and any other peripheral
devices.
Setting Up Your System
1-9
Chapter 2
Running the SETUP Program
You may need to run the SETUP program the first time you use
your computer. If your system came unconfigured, you need to
define how it is set up. If your system was configured for you,
you may want to check the settings or adjust the date and time.
You also may need to run the program again later if you
change your configuration.
SETUP lets you verify or change the following:
0
System settings such as date, time, diskette drive type(s):
and video display type
0
Automatic or manual selection of hard disk drive(s)
0
Automatic or manual selection of advanced hardware
features for optimizing system performance
0
System booting options
0
Password security and anti-virus features.
SETUP also allows you to see summary information about your
system.
The SETUP program and the factory default settings are stored
in the computer’s ROM BIOS (read-only memory, basic
input/ output system). The configuration information you enter
is stored in an area of memory called CMOS RAM. This
memory is backed up by a battery, so it is not erased when you
turn off or reset the computer.
Running the SETUP Program
2-1
Starting the SETUP Program
When you start your computer, it performs some power-on
diagnostics. During these diagnostics, you may see the
following message:
Press <F2> to enter SETUP
(In SETUP, you can disable this message, if desired.)
Press F2 to run SETUP. This message is only on the screen for a
few seconds. If you missed it, restart the computer and try
again.
If the system detects an error in your configuration, you hear
two beeps and see an error message followed by this message:
Press <Fl> to resume, <F2> to Setup
Press F2 to run SETUP.
SETUP displays the Main Menu. From this menu, you can
select the various options to identify your system’s
configuration and then save your new values to CMOS. If you
change your mind, you can cancel any changes you have made
and restore the default values stored in ROM or load the values
previously stored in CMOS.
The table below lists the keys you can use to perform SETUP
operations.
Whenever you are in SETUP, the bottom of the screen lists the
keys you can press to perform specific functions.
The System Setup Option
When you select this option, you see the System Setup screen.
From this screen, you can set the system time and date, define
your video display type, check system memory, and define the
diskette drives.
Setting the Time and Date
The real-time clock in your computer continuously tracks the
date and time-even when the computer is turned off. Once
you set the System Time and System Date options, you
should not need to change them, unless you adjust the time for
daylight savings or a different time zone. (The computer
automatically changes the date for leap years.)
Running the SETUP Program
2-3
Setting the Video Display Type
The Video System option allows you to define the type of
display you are using. If you have a VGA monitor that you
connected to the computer’s built-in VGA port, select EGA/VGA.
If you connected a monitor that doesn’t support VGA to a
video adapter card installed in your system, select either the
CGA 80 X 25 or the Monochrome option. If you installed a
video adapter card, make sure you disabled the onboard VGA
controller by setting jumper 518 to the Off position. (See
Chapter 4 for instructions.)
Checking System Memory
Your computer comes with 4MB of RAM on a SIMM. MS-DOS
and application programs that run under MS-DOS use the first
640KB of memory. The memory above 1MB is extended
memory.
When you boot your system, the system BIOS detects the total
memory size automatically. You see the memory configuration
displayed in the System Memory and Extended Memory
fields on this SETUP screen.
You cannot change these values; if they are not what you
expect them to be, check that the SIMM(s) are securely seated
in their sockets. (See Chapter 4 to locate the SIMM sockets.)
Setting the Diskette Drive(s)
On your system, diskette drive A is the 3.5-inch high-density
drive installed in the lower drive bay. You may also have
another drive of a different size or capacity; this is drive B.
Check the settings for both drives and correct them if necessary.
2-4
Running the SETUP Program
The Fixed Disk Setup Option
The Fixed Disk Setup options define the types of hard disk
drives you installed in your system. When you select this
option, you see the Fixed Disk Setup screen. From this screen,
select Fixed Disk 0 Controlor Fixed Disk 1
Control.
Your computer comes with a hard disk auto-sensing feature.
Press Enter when the Autotype Fixed Disk option is
highlighted. The system detects the type of hard disk drive and
fills in the remaining fields on the screen.
If you are using an older drive or a preformatted drive, it may
not support the auto-sensing feature. If you press Enter when
the Autotype Fixed Diskoption ishighlighted and the
drive parameters do not match your drive, check Appendix A
to see if your drive’s parameters are included in the hard disk
drive table. If not, you need to define your own drive type or
reformat the disk. See the next section for instructions on how
to define your own drive type.
Defining Your Own Drive Type
If the parameters for your hard disk do not match the
parameters detected by the auto-sensing feature, or if you want
to use your drive with parameters other than the defaults, you
can define your own type. (See Appendix A for a list of
predefined hard disk drive types and their parameters.)
To define your own drive type, follow these steps:
1.
Move the cursor to Type and select User.
2.
Type the values in each field that are appropriate for your
hard disk drive.
3.
When you exit SETUP, make sure you save your changes.
Running the SETUP Program
2-5
The Advanced System Setup Option
When you select this option from the Main Menu, you see the
Advanced System Setup screen. From this screen, you can
select options that allow you to configure the computer’s cache
memory and shadow memory, and define the advanced
chipset options.
Note
Your system can automatically configure the Advanced
System Setup options for you. To avoid configuration
problems, you should let the system configure these options.
Configuring Cache Memory
The system can configure your Memory Cache options or you
can manually set them. If you installed external cache, enabling
cache memory improves system performance, especially in
large data retrieval and processing environments.
If you choose to configure the cache memory yourself (rather
than let the system configure it for you), you can define the
write and burst wait states and two non-cacheable areas of
memory. However, it’s a good idea to let the system
automatically configure these features.
Configuring Memory Shadow
The system can configure the Memory Shadow options or you
can manually set them. You can enable or disable shadowing of
your system and video memory and control the specific blocks
of ROM used for this purpose.
2-6
Running the SETUP Program
Your computer can access RAM faster than ROM. The options
on this screen allow your system to copy the contents of its
system and/ or video ROM into RAM. When you use
shadowing, your system can perform certain operations faster,
providing a significant increase in performance.
Note
For the best system performance, always set the System
shadow and the Video shadow options to Enabled.
If you enable shadowing for specific blocks, the ROM located in
these blocks is copied to the shadow area.
Configuring Chipset Registers
The system can set your Advanced Chipset Control
options or you can manually change the values in the chipset
registers. Setting these values correctly increases your system
performance; however, setting them incorrectly may cause
your system to malfunction or shut down. Be sure to set the
Auto Configuration option to Enabled to let the system
automatically configure these options to avoid problems.
Running the SETUP Program
2-7
Setting the Boot Options
When you select Boot Options from the Main Menu, you see
the Boot Options screen. These options allow you to define the
boot sequence and determine the information you see on the
screen when you start up your system.
The Disk drive boot sequence option determines the
order in which the computer checks the drives when it looks
for the operating system.
If you select A: then C:, each time you turn on the
computer, it first tries to load the operating system from drive
A. If drive A doesn’t contain an operating system, the
computer loads it from drive C. If you select C : then A:, the
computer tries to load the operating system from drive C first.
If drive C doesn’t contain an operating system, the computer
tries to load it from drive A. If you select C : only, the
computer tries to load the operating system from drive C only.
If you set the Disk drive boot sequence option to
C: only, you can disable the Floppy seek option so the
system does not try to access the diskette drive at startup.
Disabling the Floppy seek option decreases the time needed
to boot the system.
The Display SETUP prompt during POST option allows
you to disable the message Press <F2> to enter SETUP
that you see during power-on diagnostics. You may want to
disable this prompt to prevent unauthorized users from seeing
the SETUP prompt. Even when the message is disabled,
however, you can still start SETUP by pressing F2 within the
allowed amount of time.
2-8
Running the SETUP Program
The Pause on POST errors option allows you to disable
the error message and the message Press <Al> to
resume, <F2> to Setup that you see when the system
identifies a configuration error. If you disable this option, the
system ignores configuration errors it finds during power-on
diagnostics and starts as it normally would. It’s a good idea to
keep this option enabled.
By disabling the System summary screen at boot
option, you can disable the system summary screen that you
see when you start the system. If you disable this option, your
system starts up faster. You can see the same screen by
selecting the System Summary option from the Main Menu.
(See page 2-12.)
The System Security and Anti-Virus Options
When you select the Security and Anti -Virus option
from the Main Menu, you see the System Security and
Anti-Virus screen. The password options on this screen let you
define both a Supervisor and a User password. You can specify
whether a password is required when you start the system.
The Diskette Access option allows you to restrict diskette
access at either the User or Supervisor password level to
protect your system from receiving a virus from a diskette.
Entering or changing a Password
You can define both User and Supervisor password levels for
this system. If the system will be used by more than one
person, you may want to set a Supervisor password for
yourself and a User password for others you don’t want to
have complete access to the system. For instance, you may
want to restrict access to the diskette drives or the computer’s
virus protection features.
Running the SETUP Program
2-9
If you enable the Password on boot option, you must enter
the Supervisor or User password each time you turn on the
system. If you do not enable this option but you have defined
passwords, you must enter the password each time you start
the SETUP program. If both a Supervisor and User password
are enabled, SETUP displays options for setting the User
password only for users who logged on with a user password.
To specify a User password, you must first specify a Supervisor
password, follow these steps to enter or change a Supervisor
password:
1.
Select the Set Supervisor Password option and press
Enter.
2.
You see a Set Supervisor Password window. Type the
password you want to use, then press Enter. You can define
a password of up to eight characters.
3.
Type the same password a second time and press Enter. You
see a message that your changes have been saved.
4.
Press the spacebar. The Supervisor Password IS option
is now set to Enabled.
To set a User password, select the Set User Password
option and follow the steps above.
Deleting Passwords
To delete your passwords, follow these steps:
1.
Set the Password on boot option to Disabled.
2.
Delete the User password by pressing Enter for both the
password field and the confirmation field. Don’t type any
characters in these fields.
2-10
Running the SETUP Program
3.
Then delete the Supervisor password the same way.
Note
You must delete the User password before SETUP will
allow you to access the Supervisor password.
If you have forgotten your password(s), see “Password
Problems” in Chapter 6.
Using the Diskette Access Option
The Diskette Access option allows you to restrict access to
your diskette drives based on the password levels you have
defined. This prevents unauthorized users from accessing the
drives and possibly introducing a virus into your system. You
can restrict access only if passwords are enabled and you have
enabled the Password on boot option.
If you select Supervisor for this option you can access the
diskette drives only if you enter the Supervisor password
during system startup. Someone who starts the system with a
User password, however, will see an error message when he or
she tries to access the diskette drive. If you select User for the
Diskette Access option, you can access the diskette drives
whether you enter the Supervisor or User password during
startup.
Note
To use passwords for diskette drive access, you must enable
the Password on boot option. If you select a password
level for Diskette Access, but leave the Password on
boot option disabled, you see an error message whenever
you try to access your diskette drive.
Running the SETUP Program
2-11
The System Summary Option
When you select the System Summary option from the Main
Menu, the SETUP program displays a summary of the
configuration settings for your system.
This is the same screen you see during system startup. You can
choose not to have the system display this screen so system
startup is faster. See page 2-8 for information on disabling this
option.
Exiting SETUP
When you leave SETUP, you can save your settings, or exit
SETUP without saving your settings. You can also return all
values to the factory defaults.
To leave SETUP, press ESCfrom any SETUP screen. From the
Main Menu, you can do the following:
Load ROM
Default Values
Loads the factory default settings
stored in ROM back into CMOS.
If you change your system
configuration and then have
problems, you can load the ROM
values to boot the system and
start over.
Load Values
from CMOS
Save Values
to CMOSto your configuration to CMOS.
Press ESCto leave SETUP and restart your computer.
2-12
Running the SETUP Program
Loads the current values stored in
CMOS for all SETUP options. This
ignores any changes you have
made using SETUP.
Saves the changes you have made
Post-SETUP Procedures
After you run SETUP for the first time, you may need to install
the operating system on your computer (if it is not already
installed). See your operating system manual for instructions.
Once you have installed your operating system, install any
software you plan to use. See your application program
manuals for instructions.
You may also want to install the optional extended video
drivers for some of your application programs. (If your
computer was configured for you, these drivers are already
installed.) See the README file included on your Utility
diskette for more information.
Note
If you plan to install video drivers for Windows
applications, you must install Windows before you install
the drivers.
Running the SETUP Program
2-13
Chapter 3
Using Your Computer
This chapter briefly describes the following operations:
0
Working comfortably
0
Inserting and removing diskettes
0
Stopping a command or program
0
Resetting the computer
0
Using the password
0
Changing the processor speed.
Working Comfortably
Use the guidelines to create a comfortable work environment:
Use good posture. Keep your elbows, hips, and knees bent
at approximately 90 degree angles and keep your wrists as
close to horizontal as possible.
Vary your posture often and take frequent breaks. Stand
up, stretch, and move around.
Use a good chair. Make sure your chair supports your
lower back. Padded armrests let you rest your arms as you
work.
If you use a copy stand, keep it at the same eye level as
your screen. This reduces eye and neck strain. Also, rest
your eyes occasionally by closing them or focusing on a
fixed spot in the distance.
Using Your Computer
3-1
Place your monitor directly in front of you and sit about an
arm’s length away from it. The top of the screen should be
slightly below your eye level so you look down at the
screen. Position the monitor so that no light is reflected
from the screen.
Use good lighting that isn’t too bright. Try to keep bright
light sources out of your field of vision when you are
looking at the screen.
Be gentle with your keyboard. Too much force creates
tension in your hands. Also, make sure your work surface
has enough room for you to move the mouse or other
pointing device freely.
Inserting and Removing Disks
To insert a diskette into a 3.5-inch drive, hold the diskette with
the label facing up and the metal shutter leading into the drive,
as shown in the following illustration. Slide the diskette into
the drive until it clicks into place.
3-2
metal shutter
Using Your Computer
To insert a diskette into a 5.25-inch drive, hold the diskette with
the label facing up and the read/ write slot leading into the
drive. When the diskette is completely in the drive, turn down
the latch to secure the diskette in the drive.
When you want to remove the diskette, make sure the drive
light is off; then press the release button or turn the latch.
Remove the diskette and store it properly.
Caution
Never remove a diskette, reset the computer, or turn it off
while a diskette drive light is on. You could lose data. Also,
remove all diskettes before you turn off the computer.
Sopping a Command or Program
You may sometimes need to stop a command or program while
it is running. If you have entered a DOS or application program
command that you want to stop, try one of the following:
0
Press Pause
0
Press Ctrl C
0
Press Ctrl Break.
If these methods do not work, you may need to reset the
computer as described below. Do not turn off the computer to
exit a program or stop a command unless you have to, because
the computer erases any data you did not save.
Using Your Computer
3-3
Resetting the Computer
Occasionally, you may want to clear the computer’s memory
without turning it off. You can do this by resetting the
computer.
For example, if an error occurs and the computer does not
respond to your keyboard entries, you can reset it to reload
your operating system and try again. However, resetting erases
any data in memory that you have not saved; so reset only if
necessary.
Caution
Do not reset the computer to exit a program. Some programs
classify and store new data when you exit them. If you reset
the computer without properly exiting a program, you may
lose data.
When you reset the computer, the operating system must be
either on the hard disk or on a diskette in drive A; so if you do
not have a hard disk, insert the operating system diskette in
drive A. If you are using DOS, you can hold down Ctrl and Alt
and press Del.
If you set the Disk drive boot sequence option in SETUP
to C: only (see Chapter 2), the operating system must be on
the hard disk when you reset the computer. If you selected A:then C: or C: then A:, the operating system must be either
on the hard disk or on a diskette in drive A. If you do not have
a hard disk, insert a bootable diskette (one that contains the
necessary portions of the operating system) in drive A. If you
are using MS-DOS, press Ctrl Alt and Del to reset the system.
You can also press the RESETbutton located on the front panel
of your computer. The screen displays nothing for a moment
and then the computer reloads the operating system.
3-4
Using Your Computer
If resetting the computer does not solve the problem, you need
to turn it off and on again. Remove any diskette(s) from the
diskette drive(s), turn off the computer, and wait 20 seconds. If
you do not have a hard disk drive, insert a bootable diskette in
drive A. Then turn on the computer.
Using a Password
In SETUP, you can define both a Supervisor level password
and a User level password. You can also specify whether a
password is required when you boot the system. This
password can also control access to the diskette drives.
If `you enabled the Password on boot option in SETUP, you
must enter the Supervisor or User password every time you
turn on or reset the computer. If you entered a password but
disabled the Password on boot option, you must enter the
password when you start SETUP.
If you set the Diskette Access option to Supervisor, you
can access a diskette drive only if you entered a Supervisor
password when you started the system. If you entered a User
password but the Diskette Access option is set to
Supervisor, you see an error message when you cannot
access the diskette drive.
When you enter your password, you’ll see the prompt, Enter
password:. As you type your password, you see a rectangle
for each character you type. When you press Enter, the
computer loads the operating system (or starts SETUP).
If you don’t enter the correct password the first time you type
it, you can try two more times. If you haven’t entered the
correct password on the third try, the computer locks up to
prevent unauthorized access. You see the message:
System Disabled!
Using Your Computer
3-5
You must turn off the computer and start over. You can reset
the computer using the RESETbutton but you cannot reset the
computer by pressing Ctrl Alt and Del.
Note
If you want to change or delete your password, you must
run the SETUP program as described in Chapter 2.
If you do not remember your password, see “Password
Problems” in Chapter 6.
Changing the Processor Speed
Your computer’s processor can operate at two speeds: fast (the
speed of your microprocessor) or slow (8 MHz). The slow
speed is available to provide compatibility with older
application programs.
When your computer is operating at fast speed, the speed light
(labeled
operating at slow speed, the light is off.
TURBO)
on the front panel is on. When the computer is
You should use fast speed for almost everything you do
because your programs will work faster. However, certain
application programs have specific timing requirements and
can run only at the slower speed. See your software manual to
determine if this is the case.
Some copy-protected programs require the computer to run at
slow speed while accessing the program on a diskette. These
programs also usually require you to leave a key disk-the
diskette that contains the copy protection-in the diskette
drive. If you use a copy-protected program, you can change the
speed to slow to access the diskette and return it to fast speed
when you are finished.
3-6
Using Your Computer
You can change the processor speed temporarily by entering
one of the following commands from the numeric keypad on
your keyboard :
0
To select slow speed, press Ctrl Alt and then press the -key
on the numeric keypad. This turns off the speed light.
0
To select fast speed, press Ctrl Alt and press + on the
numeric keypad. The speed light comes on.
Note
You can use the commands listed above while you are
running a program. However, if the program uses one of
these commands for another function, you cannot use it to
change the processor speed.
The speed setting remains in effect until you one of do the
following:
0
Reset your computer
0
Turn off your computer
0
Change the speed with another keyboard command
0
Change the jumper setting of J25 (as described in
Chapter 4).
Using Your Computer3- 7
Chapter 4
lnstaIling and Removing Options
You can enhance the performance of your computer by adding
optional equipment such as system, video, or cache memory
modules, option cards, or a microprocessor upgrade.
This chapter first describes how to remove your computer’s
cover to install options and how to replace the cover when you
are finished. It then describes the following:
0
Locating the internal components
0
Changing the jumper settings
0
Installing and removing SIMMs (single in line memory
modules)
0
Installing and removing option cards
0
Removing and re-installing the option card connector board
0
Adding video memory
0
Installing external cache
0
Installing microprocessor upgrades.
Caution
Never install options or change jumper settings when the
computer is turned on or the power cable is connected to the
computer.
Once you have installed your options, see “Post-installation
Procedures” on page 4-30.
Installing and Removing Options
4-1
Removing the Cover
You need to remove the computer’s cover to install any of the
options described in this chapter or to install or remove a disk
drive (as described in Chapter 5).
Follow these steps to remove the cover:
1.
Turn off the computer and then any peripheral devices
(including the monitor and printer).
2.
Disconnect the computer’s power cable from the electrical
outlet and from the back panel. Also disconnect any cables
that are connected to the computer, including the keyboard
cable.
3.
If the monitor is on top of the computer, lift it off and set it
to one side.
4.
Turn the computer around so the back panel is facing you.
5.
Remove the three screws securing the back panel.
4-2
Installing and Removing Options
Grasp the sides of the cover and lift it straight up, as shown
6.
below:
Set the cover aside.
7.
Ground yourself to the computer by touching the metal
8.
surface of the back panel.
WARNING
Be sure to ground yourself by touching the back panel of the
computer every time you remove the cover. If you are not
properly grounded, you could generate an electric shock
that could damage a component when you touch it.
Installing and Removing Options
4-3
Replacing the Cover
When you are ready to replace the computer’s cover, follow
these steps:
1.
Make sure all the internal components are installed
properly.
2.
Check all cable connections, especially those that might have
been loosened during your work.
3.
Make sure all cables are out of the way so they do not catch
on the cover.
4.
Insert the front of the cover between the front bezel and the
chassis of the computer and guide it straight down. (See the
illustration on page 4-3.)
5.
Replace the three cover retaining screws.
6.
Reconnect the computer to the monitor, printer, keyboard,
and any other peripheral devices you have. Then reconnect
the power cable to the back of the computer and to an
electrical outlet.
4-1
Installing and Removing Options
Locating the Internal Components
As you follow the instructions in this chapter, refer to the
illustration below to locate the different components inside
your computer.
Installing and Removing Options
4-5
Changing the Jumper Settings
The main system board in your computer has a number of
jumpers that control certain functions. These jumpers are preset
at the factory to default positions. See the illustration below to
locate the jumpers on the system board.
Note
These are the only jumpers you may need to change. Other
jumpers on the system board are for service purposes only.
4-6
Installing and Removing Options
Use the information in the following tables to change jumper
settings, if necessary.
Jumpersettings
* Factory setting
** You can use MS-DOS to automatically reassign parallel and serial ports.
Check your MS-DOS manuaI for more information.
***Setting dependson CPU
Installing and Removing Options
4-7
Edema/cache jumper settings*
*
If you have no external cache installed, the position of these jumpersdoes
not matter.
Setting the Jumpers
If you need to change any jumper settings, follow these steps:
1.
Refer to the illustration on page 4-6 to locate the jumpers.
2.
If there are any option cards installed in your computer, you
need to remove them to access the jumpers. See page 4-18.
4-8
3.
A jumper’s setting is determined by where the jumper is
placed on the pins. Use the following table to identify the
pin settings for 2-pin, 3-pin, and 4-pin jumpers. To identify
pin 1, look at the system board under the jumper. You will
see a triangle traced on the board at pin 1.
Installing
and Removing Options
Setting jumpers
To move a jumper from one position to the other, use needlenose pliers or tweezers to pull it off its pins and gently
move it to the desired position.
Caution
Be careful not to bend the jumper pins or damage any
components on the main system board.
4.
Replace any option cards you removed. See page 4-14 for
instructions.
Installing and Removing Options
4-9
Installing Memory Modules (SMMs)
Your computer comes with 4MB of memory on a SIMM. By
installing additional SIMMs, you can increase the amount of
memory in your computer up to 64MB.
There are two SIMM sockets on the main system board. You
can install 4MB, SMB, 16MB, and 32MB SIMMs. The following
table shows the possible SIMM configurations; do not install
memory in any other configuration. (When the front of the
computer is facing you, BANK 0 is on the right. An x in the
table below indicates no SIMM installed .)
3MM configurations
4-10
Installing and Removing Options
Use only tin-plated, 32-bit or 36-bit, 72-pin, fast-page mode
SIMMs that operate at an access speed of 70ns (nanoseconds) or
faster.
Be sure all the SIMMs operate at the same speed.
Inserting SIMMs
Make sure the computer is turned off and then follow these
steps to install SIMMs:
1.
Make sure the front of the computer is facing you.
2.
Refer to the illustration on page 4-5 to locate the SIMM
sockets on the right side of the system board.
3.
Remove any option cards that may be blocking your access
to the SIMM sockets. (See page 4-18 for instructions.)
4.
Position the SIMM at an angle over the empty SIMM socket,
as shown below.
Installing and Removing Options
4-11
5.
Push the SIMM into the socket until it is seated firmly in the
slot. Then tilt it upright, as shown below, guiding the hole
at each end of the SIMM over the retaining post at each end
of the SIMM socket. If it does not go in smoothly, do not
force it; pull it all the way out and try again.
6.
Replace any option cards you removed. (See page 4-14 for
instructions.)
Removing SIMMs
If you need to remove SIMMs from your computer (to install
different ones, for example), make sure the computer is turned
off and then follow the steps below:
1.
Make sure the front of the computer is facing you.
2.
Refer to the illustration on page 4-5 to locate the SIMM
sockets on the right side of the system board.
3.
Remove any option cards that may be blocking your access
to the SIMM sockets. (See page 4-18 for instructions.)
4-12
Installing and Removing Options
4.
Use your fingers or a small screwdriver to carefully pull
away the metal tabs that secure the SIMM at each end, as
shown below.
5.
As you pull away the tabs, the SIMM falls to the side.
Remove it from the socket.
6.
If necessary, follow the same procedure to remove the other
SIMM.
7.
If you are inserting different SIMMs, follow the instructions
on page 4-l1 to install them.
8.
Replace any option cards you removed, as described below.
Installing and Removing Options
4-13
lnstalling an Option Card
This section explains how to install option cards in your
computer. Your computer has three 16-bit, full-length slots and
two S-bit, half-length slots to accommodate a total of five
option cards.
As you install option cards, keep these guidelines in mind:
Usually it does not matter which slot an option card
occupies as long as the card fits in the slot. For example,
you can place some S-bit cards in a 16-bit slot. When you
select the slot you want to use, make sure that no
components are touching or obstructing other cards or
cables.
If you have a DX or DX2 processor installed, you may not
be able to install a 16-bit card in the bottom slot because a
heat sink or heat sink/ fan assembly may be mounted on
the processor.
When you unpack the option card, be careful not to touch
any of the components on the circuit board or the
gold-edged connectors. If you need to set it down before
you install it, place it gently on top of its original packing
materials with the component side facing up. Keep the
packing materials in case you remove the card later.
4-14
Before you install the card, adjust any switches or jumpers
on it, if necessary. (See your option card documentation for
instructions.) Also, see if you need to change any jumper
settings on the system board. For example, if you install a
SCSI hard disk drive, you may need to change jumper 523
to disable the IDE hard disk drive controller. See page 4-6
for more information on jumpers.
Installing and Removing Options
Caution
Make sure the power requirements for the option cards you
install do not exceed the power supply limitations. See your
option card manual(s) for the power requirements. Then
check Appendix A for the option slot power limits.
Refer to the illustrations below and follow these steps to install
an option card:
1.
If you are using a 16-bit option slot, go on to step 2. If you
are using an S-bit slot near the power supply, you need to
move the power supply before you can remove the metal
slot cover.
Remove the screws securing the power supply to the computer,
as shown below. Be careful not to disconnect any of the
cables. Slide the power supply away from the option slots
until you can remove the slot covers easily.
Installing and Removing Options
4-15
2.
Remove the retaining screw securing the option slot cover
to the computer, as shown below. (Keep the screw to secure
the option card to the computer.)
3.
Slide out the slot cover and set it aside. (Store it in a safe
place in case you remove the option card later.)
4-16
Installing and Removing Options
4.
Hold the card along the top corners and guide it into the
connector, as shown below. (If you are installing a
full-length card, insert the front edge of the card into the
corresponding guide inside the computer’s front panel.)
Once the connectors reach the slot, push the card in firmly
(but carefully) to insert it fully. You should feel the card fit
into place. If it does not go in smoothly, do not force it; pull
the card all the way out and try again.
5.
Secure the end of the card to the computer with the retaining
screw.
6.
If you removed the power supply, make sure you replace it
again, as outlined in step 1.
Installing and Removing Options
4-17
Removing an Option Card
You may need to remove an option card to access components
on the main system board-to change a jumper setting, for
example. You may also want to remove a card if you no longer
need it. Refer to the option card illustration on page 4-17 and
follow these steps:
1.
Remove the retaining screw securing the option card to the
computer. Then pull the card straight out of the slot.
2.
Set the card aside with the component side facing up.
3.
If you are not replacing an option card, replace the option
slot cover and retaining screw.
Removing the Option Card Connector Board
You may need to remove the option card connector board to
replace the microprocessor installed on your system board.
Follow these steps:
1.
Remove any option cards from the connector board (see the
section above).
4-18
Installing and Removing Options
2.
Remove the two retaining screws securing the option card
connector board to the back of the computer, as shown
below.
3.
Pull the board straight up and out of its socket and set it
aside.
Installing and Removing Options
4-19
Replacing the Option Card Connector Board
If you removed the option card connector board, follow these
steps to replace it. Refer to the option card connector board
illustration above.
1.
Position the board above its slot and push it straight into the
connector, as shown below.
4-20
2.
Secure the board to the back of the computer with its two
retaining screws.
3.
Re-install any option cards you removed. See page 4-14.
Installing and Removing Options
Adding Video Memory
Your computer comes with 512KB of video memory soldered
onto the main system board. You can increase your video
memory to 1MB by installing four video DRAM, 20-pin, 70ns or
Sons, 256KB x 4-bit, DIP (Dual Inline Package) chips. This is
useful for running graphics-intensive applications or for
supporting resolutions up to 1024 x 768 in 256 colors.
For the memory to work properly, you must install chips in one
of the following configurations (each bank consists of two
video memory sockets).
Video memory chip configuration
* Standard video memory
Installing the Video Chips
Follow these steps to install additional video DIP chips:
1.
Locate the memory chip sockets on the main system board,
shown on page 4-5.
Bank 0 contains two chips soldered onto the main system
board, so you cannot add video memory in this bank. Bank
1 contains the two filled sockets closest to the soldered
chips. Bank 2 is the two middle sockets and Bank 3 consists
of the remaining two sockets.
2.
If there is an option card in your way, remove it. See
page 4-18 for instructions.
Installing and
Removing Options4-21
Caution
To avoid generating static electricity and damaging the
memory chips, ground yourself by touching the metal
surface on the inside of the computer’s back panel. Then
remain as stationary as possible while you install them.
3.
Remove the memory chips from their package and inspect
each one. The pins should point inward at slightly less than
a 90o angle.
If any of the pins are bent, straighten them gently with your
fingers or with small tweezers to align them with the other
pins. Be careful when you do this; the pins are fragile and
can break off easily.
4.
Position one of the video chips over the first empty socket as
shown below, aligning the pins on the chip with the holes
in the socket. Make sure the notch in the end of the chip is
aligned with a similar notch in the socket.
4-22
Installing and Removing Options
5.
Gently press the chip halfway into the socket (to make sure
it is correctly aligned). If the chip goes in at an angle,
remove it with a chip puller or a small flat-head
screwdriver and try again.
6.
When the chip is properly positioned, push down firmly on
both ends of the chip to make sure it is well-seated.
7.
Repeat steps 4 through 6 for each of the remaining chips.
8.
Replace any option cards you removed. See page 4-14 for
instructions.
When you start your computer, it displays the video memory
briefly before it begins its memory test.
lnstalling ExternaI Cache
You can install 64Kl3,128KB, or 256KB of external cache on
your system.
0
To install 64KB of external cache, use eight SRAM, 28-pin,
8K x 8,20ns DIP chips, and one 8K x 8,20ns tag chip
0
To install 128KB of external cache, use four SRAM, 28-pin,
32K x 8,20ns DIP chips, and one 32K x 8,20ns tag chip
0
To install 256KB of external cache, use eight SRAM, 28-pin,
32K x 8,20ns DIP chips, and one 32K x 8,20ns tag chip.
For the cache memory to work properly, you must install chips
in the following configuration (each bank contains four cache
memory sockets).
Installing and Removing Options
4-23
Cache memory configurations
Installing the Cache Chips
Follow these steps:
1.
Locate the external cache memory sockets on the main
system board, shown on page 4-5.
2.
If there is an option card in your way, remove it. See
page 4-18 for instructions.
Caution
To avoid generating static electricity and damaging the
cache chips, ground yourself by touching the metal
surface on the inside of the computer’s back panel. Then
remain as stationary as possible while you install them.
4-24
3.
Remove the cache chips from their package and inspect
them. The pins should point inward at slightly less than a
90o angle.
If any of the pins are bent or crooked, straighten them gently
with your fingers or with small tweezers to align them with
the other pins. Be careful when you do this; the pins are
fragile and can break off easily.
Installing and Removing Options
4.
Position one of the cache chips over the first socket as shown
below, aligning the pins on the chip with the holes in the
socket. Make sure the small notch on the end of the chip is
aligned with the corresponding notch on the socket.
5.
Gently press the chip halfway into the socket (to make sure
it is correctly aligned). If the chip goes in at an angle,
remove it and try again.
6.
When the chip is properly positioned, push down firmly on
both ends of the chip to make sure it is well-seated.
7
Repeat steps 4 through 6 for each of the remaining chips.
8
Change jumpers 526,527,528, and J29 as described on page 4-8,
to correspond to the amount of cache you installed.
9
Replace any option cards you removed. See page 4-14 for
instructions.
Installing and Removing Options
4-25
10. Run SETUP to enable the External Cache option and
check that the System shadow and Video shadow
options are enabled. You select these options from the
Advanced System Setup menu. Make sure you save your
settings as you leave SETUP (see Chapter 2).
When the computer restarts, it displays the amount of external
cache you have installed on the system.
Upgrading the Microprocessor
You can upgrade your computer by replacing the
microprocessor with a faster one. The following table lists the
components you can use to upgrade the microprocessor in
your system.
Microprocessor upgrade components
* For the DX/33 processor
** For the DX2150 and DX2166 processors
Use the following table to identify the general steps you need
to perform to upgrade your microprocessor. Then see the page
listed in the final column for instructions on performing those
steps.
4-26
Installing
and Removing Options
Microprocessor upgrade steps
Replacing the Processor Chip
Be sure to remove the option card connector board before you
follow the steps below to replace your microprocessor; see page
4-18 for instructions.
1.
Use the illustration on page 4-5 to locate the microprocessor.
2.
Ground yourself by touching the metal surface on the inside
of the computer’s back panel.
Caution
Make sure you ground yourself before you touch the
processor chip. Then remain as stationary as possible
while you install it. Do not touch the pins on the
processor chip. Handle the microprocessor only by the
edges of its case.
Installing and Removing Options4-27
3.
If you use a chip puller, position the puller between the
processor chip and the socket.
You can also use a small, flat-edged screwdriver instead of a
chip puller. Carefully wedge the tip of the screwdriver
between the processor chip and the socket. Gently turn the
screwdriver until the chip begins to separate from the
socket. Move the screwdriver to another side of the
processor chip and again turn it until the chip separates
from the socket. Keep doing this until you can lift the
processor chip straight up from the socket.
Caution
The 486SW 25 microprocessor may be soldered onto an
adapter board that is seated in the microprocessor
socket. Make sure you position your chip puller or
screwdriver just above the socket to avoid damaging the
adapter board.
4.
Gently pull the processor chip straight up and set it aside.
5.
Remove the replacement chip from its package and inspect
the pins. If they are bent, do not install the processor chip.
Contact your vendor for a new microprocessor.
4-28
Installing and Removing Options
6.
Position the processor chip over the socket, aligning the
notched edge of the chip (marked with a dot) with pin 1 on
the socket, as shown below. A corresponding notch is
drawn on the circuit board under the socket.
dot
pin 1
7.
Make sure the pins in the processor chip are directly over the
holes in the socket. Then gently push the microprocessor
straight into the socket, pressing evenly on all sides.
8.
If you are upgrading from a 486SX processor to a DX or DX2
processor, you need to change the jumper settings of 521
and 522. If you are upgrading to a CPU with a different
clock speed, you may need to change the setting of jumper
J15. See the tables on pages 4-7 and 4-8 for the correct
jumper settings.
9.
If you are upgrading to a DX or DX2 processor, you must
install a heat sink or heat sink/ fan assembly. Follow the
instructions included with the heat sink.
10
See page 4-20 for instructions on replacing the option card
connector board. Then replace your option cards.
Installing and Removing Options
4-29
post-installation Procedures
After you install or remove options such as memory modules
or a microprocessor, you must run SETUP to update the
computer’s configuration. See Chapter 2 for instructions.
Additionally, you may need to add some commands to your
configuration files. See your operating system manual and the
manual that came with your optional equipment.
4-30
Installing and Removing Options
Chapter 5
Installing and Removing Drives
This chapter describes how to install and remove optional
drives in your computer. You can use these instructions to
install a variety of devices, including hard disk drives, a
diskette drive, a tape drive, a CD-ROM drive, or an optical
drive. Although your drive may look different from the ones
illustrated here, you should be able to install it the same way.
Your computer can hold up to four mass storage devices. You
can install one or two hard disk drives using the internal hard
disk drive mounting bracket. In the upper externally accessible
bay, you can install a second diskette drive, a tape drive, a
CD-ROM drive, or an optical drive.
To install or remove a drive, first remove the computer’s cover
as described in Chapter 4. Then follow the appropriate
instructions in this chapter to install and remove drives:
Installing a hard disk drive in the internal drive bay
Removing a hard disk drive from the internal drive bay
Installing a drive in the upper externally accessible drive
bay
Removing a drive from the upper drive bay
Reconnecting drive and power cables to the diskette drive
in the lower drive bay
Post-installation procedures.
Some of the steps in this chapter may not apply for the drive
you are installing. See the documentation that came with your
drive for more information.
Installing and Removing Drives
5-1
lnstalling a Hard Disk Drive in the lnternaI Drive Bay
Your computer may have a hard disk drive already installed in
the internal drive bay. If not, you can install a l-inch high by
31/2-inch wide drive in this bay.
This section includes steps for the following procedures:
0
Removing the mounting frames from the hard disk drive
(if necessary)
0
Connecting the hard disk drive cables
0
Installing the hard disk drive under the mounting bracket
0
Installing the hard disk drive above the mounting bracket.
Note
Be sure to check the jumper settings on the hard disk drive
before you install it. Also, you may want to know the
number of cylinders, heads, sectors, etc., if the auto-sensing
feature in SETUP cannot correctly identify your drive. See
Chapter 2 and the documentation that came with your drive
for this information.
Before you can install a hard disk drive, you need to remove
any option cards that may be blocking your access to the hard
disk drive area. Once you have installed the drive, replace any
option cards you removed. See Chapter 4 for instructions.
5-2
Installing and Removing Drives
Removing the Mounting Fames
If there are mounting frames attached to your hard disk drive,
you need to remove them before you can install the drive.
Follow these steps:
1.
On your drive, there may be a plastic guiderail and metal
grounding plate attached to one of the mounting frames. If
so, remove the screws securing them to the mounting
frame and remove the guiderail and grounding plate.
plastic guiderail
mounting frames
2.
Then remove the two screws securing each mounting frame
to the drive and remove the frames.
Installing and Removing Drives
5-3
Connecting the Hard Disk Drive Cables
To connect the hard disk drive to the computer, you need to
connect two cables: the hard disk drive ribbon cable and a
power supply cable.
The hard disk drive ribbon cable is attached to your system
board. If you need to remove it for any reason, see “Connecting
the drive cable to the system board,” below, for instructions on
reconnecting the cable to the system board. Otherwise, see
page 5-6 for instructions on connecting the ribbon cable and
power supply cable to the drive.
You should connect both the hard disk drive ribbon cable and
the power supply cable to the drive before you secure it with
the mounting bracket. You will not be able to attach them once
the bracket is in place.
Connecting the drive cable to the system board
If you need to connect the hard disk drive ribbon cable to the
system board, follow the steps below. (If the hard disk drive
ribbon cable is already attached to the system board, see
“Connecting the drive and power cables to the drive”on
page 5-6.)
5-4
1.
Locate the hard disk drive ribbon cable; it is a flat cable with
a connector on each end and an additional connector on the
ribbon cable.
system board
connector
red wire
hard disk drive
connector
Installing and Removing Drives
2.
Locate the hard disk drive connector on the system board.
pin 1
Position the system board connector on the cable so that the
red wire aligns with pin 1 of the connector on the system
board. There is a “1” printed on the system board to
identify pin 1.
Make sure the holes in the cable connector fit over the pins
in the system board connector; then push in the cable
connector.
Caution
If you do not correctly align the holes with the pins, you
could severely damage your system board when you push
in the cable connector.
Installing and Removing Drives
5-5
Connecting the drive and power cables to the drive
Follow the steps below to connect the hard disk drive ribbon
cable and a power supply cable to the drive:
1.
Locate the hard disk drive connector on the end of the hard
disk drive ribbon cable.
2.
Locate pin 1 on the drive connector. If you do not see it on
the connector casing, turn the drive over so you can see the
drive’s circuit board, as shown below. There is a “1” or “2”
printed on the board to identify the side of the connector
containing pin 1.
5-6
pin 1
3.
Position the connector on the cable so that the red wire aligns
with pin 1 on the drive.
4.
Make sure the holes in the cable connector fit over all the
pins; then push in the connector.
Installing and Removing Drives
red wire
5.
Locate one of the power supply cables that lead from the
power supply. (They have multi-colored wires and a plastic
connector on the end .)
6.
Position the power supply cable connector so that its notched
corners line up with the notched corners of the power
supply connector on the hard disk drive.
7.
Make sure the holes fit over all the pins and then push in the
connector.
Caution
If you do not align the cable connector correctly, you could
severely damage your hard disk drive when you push it in.
Installing and Removing Drives
5- 7
Installing the Hard Disk Below the Mounting Bracket
If you have a l-inch tall hard disk drive, you can install it below
the hard disk drive mounting bracket. Refer to the illustrations
below and follow these steps:
1.
Remove the screw securing the mounting bracket to the base
of the computer, as shown below.
5-8
2.
Slide the mounting bracket toward the diskette drive bays, as
shown above, until the slots clear the tabs.
3.
Lift the mounting bracket out of the computer and set it aside.
Installing and Removing Drives
4.
Align the hard disk drive so that the cables lead toward the
diskette drive bays and the four screw holes on the base of
the drive are above the four pegs, as shown below.
pegs
5.
Gently lower the drive over the pegs. When the pegs are
inserted in the screw holes on the base of the hard disk
drive, the drive will not move from side to side.
Note
If the drive isn’t seated correctly on the pegs, you may
not be able to close the cover all the way.
Installing and Removing Drives
5-9
6.
Lower the mounting bracket over the hard disk drive,
making sure that the slots in the mounting bracket fit over
the tabs on the base of the computer.
7.
Slide the bracket toward the side of the computer, as shown
below, until the tabs hold the bracket in place.
5-10
8.
Secure the mounting bracket with the screw.
Installing and Removing Drives
Installing the Hard Disk On the Mounting Bracket
You can install a hard disk drive on top of the mounting
bracket rather than under it. Refer to the illustration of the
mounting bracket on page 5-8 and the one below while
following these steps:
1.
Remove the screw securing the mounting bracket to the base
of the computer and slide the mounting bracket toward the
diskette drive bays until the slots clear the tabs. (See the
illustration on page 5-8.)
2.
Lift the mounting bracket out of the computer.
3.
Turn the hard disk drive over and locate the four mounting
holes on the drive.
4.
Position the bracket on the hard disk drive, aligning the holes
in the bracket with the holes on the drive.
Installing and Removing Drives
5-11
5.
Secure the bracket to the drive with four screws
Note
If you plan to install two hard disk drives, you must use
flat-head screws to secure the second drive to the
mounting bracket. You can purchase flat-head screws at
any hardware store; request this size: #6-32UNC x 8
FH, M,+. Also, make sure you set the jumpers on both
hard disk drives to indicate which is the master and
which is the slave drive. See the documentation that
came with your drive for instructions.
6.
Turn the drive and the mounting bracket over, then slide the
slots in the mounting bracket under the tabs at the base of
the computer until the tabs hold the bracket in place.
7.
Secure the mounting bracket with the retaining screw.
Note
If the drive does not fit within the internal bay, you can
move the mounting frame toward the diskette drive
bays and align only one set of the slots on the mounting
bracket with the tabs on the computer. In this case, you
insert the retaining screw in the front slot on the
mounting bracket as shown in the following illustration.
5-12
Installing and Removing Drives
Removing a Hard Disk Drive From the Internal
Drive Bay
To remove a hard disk drive, reverse the installation steps
outlined above. Then disconnect the hard disk drive ribbon
cable and the power supply cable from the back of the drive.
When you disconnect the cables, grasp the connectors and pull
them straight out so you do not bend the pins; do not pull on
the cables. Use the screws to again secure the hard disk drive
mounting bracket to the base of the computer.
Installing and Removing Drives
5-13
Installing a Drive in the Upper External Drive Bay
Your system comes with a 3.5-inch diskette drive installed in
the lower externally accessible drive bay. You can also install a
diskette drive, a tape drive, a CD-ROM, or an optical drive in
the upper externally accessible drive bay.
If you are installing a tape drive with a standard 5.25-inch
diskette drive connector, you can connect it using the diskette
drive cable that came with your system.
Before you install a drive in the upper drive bay, remove the
cover. Once you have the drive installed, replace the cover,
following the instructions in Chapter 4.
Follow these steps to install a drive in the upper drive bay:
1.
Remove the faceplate from the bay by pushing it forward, as
shown below.
5-14
Installing and Removing Drives
Keep the faceplate in a safe place in case you remove a drive
later (or you are installing a drive that you don’t need to
access).
2.
Remove any brackets or mounting frames from the drive.
See page 5-3 for instructions.
3.
Slide the drive into the bay until it is flush with the front of
the computer.
Installing and Removing Drives
5-15
4.
Align the slots at the side of the drive bay with the mounting
holes in the drive. Then secure both sides of the drive to the
drive bay using the retaining screws.
Connecting the Drive and Power Cables
To connect the drive to the computer, you need to connect both
the drive ribbon cable and a power supply cable. Follow the
steps below.
5-16
1.
If you are installing a diskette drive, locate the diskette drive
ribbon cable. (The connector in the middle of the cable is
already connected to the system board.)
Installing and Removing Drives
2.
If you are installing a drive with a card-edge connector, make
sure you align the key-way (the plastic divider) with the
gap in the drive connector, as shown below.
If you are installing a 3.5-inch diskette drive with a header
connector in the lower bay, see page 5-19 for instructions
on connecting this cable.
gap
key-way,
3.
Locate one of the power supply cables that lead from the
power supply. (They have multi-colored wires and a plastic
connector on the end .)
Installing and Removing Drives
5-17
4.
Align the notched corners of the power supply connector
with the notched corners of the drive’s power supply
connector (such as the one shown below). Make sure the
holes fit over all the pins and then push in the connector.
notched
corners
Caution
If you do not align the cable connectors correctly, you could
severely damage your drive when you push them in.
If you installed a diskette drive in the upper bay, it is drive B;
the lower drive is A. You can change the drive assignments
through your operating system or you can purchase a different
diskette drive ribbon cable.
Removing a Drive from the Upper Drive Bay
To remove a drive from the upper drive bay, follow these steps:
1.
Remove both the ribbon cable connector and the power
cable connector from the drive.
2.
Remove the screws securing the drive.
5-18
Installing and Removing Drives
3.
Reach behind the drive and gently push it to the front of the
bay; then pull it out of the slot.
4.
Once you have removed the drive, replace the faceplate by
inserting one side of the plate, then gently guiding the
other side into place. You will hear it snap into place.
Reconnecting the Drive and Power Cables to the
Diskette Drive in the Lower Drive Bay
If you had to disconnect the drive and power cables from the
diskette drive in the lower bay, refer to the illustration below
while you follow these steps to reconnect the cables:
1.
Locate the connector on the diskette drive ribbon cable.
2.
Identify pin 1 on the drive and align the connector so that
the red wire is at pin 1, as shown below. Push in the
connector.
red wire
Installing and Removing Drives
5-19
3.
Locate the multi-colored power supply cable with the small
connector. This cable is attached to the system board rather
than the power supply.
4.
Position the power supply cable connector so that the holes
fit over all the pins. The red wire on the cable will align
with pin 1 identified at the power connector on the circuit
board of the drive. Push in the connector.
Caution
If you do not align the cable connector correctly, you could
severely damage your hard disk drive when you push it in.
Post-installation Procedures
After you install or remove your drive(s) and replace the cover
on your computer, you need to run the SETUP program to
define the correct configuration for your newly installed drive.
See Chapter 2 for instructions.
5-20
Installing and Removing Drives
Chapter 6
Troubleshooting
If you have any problems as you set up and use your
computer, refer to this chapter. You can correct most problems
by adjusting a cable connection, repeating a software
procedure, or resetting the computer.
The troubleshooting suggestions in this chapter are organized
in general categories, such as “The computer will not start.”
Within each category, a more specific problem is described
with possible solutions.
If the suggestions here do not solve the problem, perform the
steps below to identify your system and make a note of any
error messages your computer displays. Then contact your
Authorized EPSON Servicer or call the EPSON Connection at
(800) 922-8911 (in the U.S.) or (800) GO-EPSON (in Canada).
Identifying Your System
When you request technical assistance, be ready to provide the
serial number of your computer, its system BIOS version
number, its configuration (including the type of disk drives,
monitor, and option cards), and the names and version
numbers of any software programs you are using.
Use the guidelines on the next page to locate information about
your system.
Troubleshooting
6- 1
Serial number:
Look on the back panel of the
computer to find the serial number.
System BIOS version:
System
configuration:
Windows version:
Software versions:
MS-DOS version:
Restart your system. You’ll see the
system BIOS version number on
the screen when your system
performs power-on diagnostics.
Start SETUP and select the System
Summary option to see your
system ‘s configuration.
When your computer has loaded
Windows, select Help from the
menu bar. Then select About
Program Manager to see the
version number.
In Windows applications, select
About from the Help menu, or
read the version number from the
banner screen displayed when the
program starts, or check your
software manual.
At the MS-DOS prompt, type VER
and press Enter to see the MS-DOS
version number.
CONFIG.SYS:
AUTOEXEC.BAT:
6-2
Troubleshooting
At the MS-DOS prompt, type
TYPE C: \CONFIG. SYS and press
Enter to see a listing of your system
configuration commands.
At the MS-DOS prompt, type
TYPE C:\AUTOEXEC.BAT and
press Enter to see a listing of your
system startup commands.
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