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EcoTank L395
User Manual
157 pgs1.58 Mb0
WiFi Installation Guide
39 pgs746.24 Kb0
Start Guide
4 pgs1.65 Mb0
Table of contents
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Epson EcoTank L395 User Manual

L395 User's Guide

Contents

L395 User's Guide ....................................................................................................................................... 9
Your Ink Tank System ............................................................................................................................... 10
Product Basics .......................................................................................................................................... 11
Using the Control Panel ..................................................................................................................... 11
Control Panel Buttons and Lights .................................................................................................. 11
Product Parts Locations ..................................................................................................................... 13
Product Parts - Top........................................................................................................................ 13
Product Parts - Inside .................................................................................................................... 15
Product Parts - Back...................................................................................................................... 16
The Power Off and Sleep Timers ....................................................................................................... 16
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 19
Using the Epson iPrint Mobile App ................................................................................................ 20
Wi-Fi Networking ....................................................................................................................................... 22
Wi-Fi Infrastructure Mode Setup......................................................................................................... 22
Wi-Fi Protected Setup (WPS)............................................................................................................. 23
Printing a Network Status Sheet......................................................................................................... 24
Changing or Updating Network Connections ..................................................................................... 24
Accessing the Web Config Utility................................................................................................... 24
Loading Paper ........................................................................................................................................... 26
Loading Paper in the Sheet Feeder.................................................................................................... 26
Paper Loading Capacity ..................................................................................................................... 30
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Available Epson Papers ..................................................................................................................... 31
Paper or Media Type Settings - Product Software.............................................................................. 32
Placing Originals on the Product ............................................................................................................. 34
Placing Originals on the Scanner Glass ............................................................................................. 34
Copying ...................................................................................................................................................... 36
Copying Documents or Photos........................................................................................................... 36
Printing from a Computer ......................................................................................................................... 37
Printing with Windows ........................................................................................................................ 37
Selecting Basic Print Settings - Windows ...................................................................................... 37
Print Quality Options - Windows ............................................................................................... 39
Multi-Page Printing Options - Windows..................................................................................... 40
Double-sided Printing Options - Windows................................................................................. 42
Selecting Additional Layout and Print Options - Windows ............................................................. 43
Custom Color Correction Options - Windows............................................................................ 45
Image Options and Additional Settings - Windows.................................................................... 46
Header/Footer Settings - Windows ........................................................................................... 47
Selecting Extended Settings - Windows ........................................................................................ 49
Extended Settings - Windows ................................................................................................... 51
Checking Print Status - Windows.............................................................................................. 54
Selecting Default Print Settings - Windows.................................................................................... 54
Changing the Language of the Printer Software Screens ......................................................... 55
Changing Automatic Update Options ............................................................................................ 56
Printing on a Mac ............................................................................................................................... 57
Selecting Basic Print Settings - Mac .............................................................................................. 58
Print Quality Options - Mac ....................................................................................................... 61
Print Options - Mac ................................................................................................................... 62
Selecting Page Setup Settings - Mac ............................................................................................ 62
Selecting Print Layout Options - Mac............................................................................................. 63
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Color Matching and Color Options - Mac .................................................................................. 65
Selecting Printing Preferences - Mac ............................................................................................ 66
Printing Preferences - Mac........................................................................................................ 67
Printing Your Document or Photo - Mac ........................................................................................ 68
Checking Print Status - Mac...................................................................................................... 68
Cancelling Printing Using a Product Button........................................................................................ 69
Scanning .................................................................................................................................................... 70
Starting a Scan................................................................................................................................... 70
Changing Default Scan Job Settings ........................................................................................ 70
Starting a Scan Using the Epson Scan 2 Icon ............................................................................... 71
Starting a Scan from a Scanning Program..................................................................................... 73
Scanning in Epson Scan 2 ................................................................................................................. 75
Image Format Options................................................................................................................... 79
Refilling Ink ................................................................................................................................................ 81
Ink Safety Precautions ....................................................................................................................... 81
Check Ink Levels ................................................................................................................................ 82
Purchase Epson Ink ........................................................................................................................... 85
Ink Bottle Part Numbers................................................................................................................. 85
Refilling the Ink Tanks ........................................................................................................................ 85
Adjusting Print Quality.............................................................................................................................. 89
Print Head Maintenance..................................................................................................................... 89
Checking the Nozzles Using the Product Buttons..................................................................... 89
Checking the Nozzles Using a Computer Utility........................................................................ 91
Cleaning the Print Head Using the Product Buttons.................................................................. 93
Cleaning the Print Head Using a Computer Utility..................................................................... 93
Aligning the Print Head Using a Computer Utility ...................................................................... 96
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Power Ink Flushing............................................................................................................................. 98
Flushing the Ink Using a Computer Utility...................................................................................... 99
Cleaning the Paper Path .................................................................................................................. 100
Checking the Number of Sheets....................................................................................................... 101
Checking the Sheet Counter - Windows ...................................................................................... 101
Checking the Sheet Counter - Mac.............................................................................................. 102
Cleaning and Transporting Your Product ............................................................................................. 104
Cleaning Your Product ..................................................................................................................... 104
Transporting Your Product ............................................................................................................... 104
Solving Problems .................................................................................................................................... 109
Checking for Software Updates........................................................................................................ 109
Product Light Status ......................................................................................................................... 110
Running a Product Check ................................................................................................................ 112
Resetting Network Settings .............................................................................................................. 112
Solving Setup Problems ................................................................................................................... 113
Noise After Filling the Ink............................................................................................................. 113
Software Installation Problems .................................................................................................... 113
USB Connection Problems.......................................................................................................... 114
Solving Network Problems ............................................................................................................... 114
Product Cannot Connect to a Wireless Router or Access Point .................................................. 114
Network Software Cannot Find Product on a Network................................................................. 115
Product Does Not Appear in Mac Printer Window ....................................................................... 117
Cannot Print Over a Network....................................................................................................... 117
Cannot Scan Over a Network ...................................................................................................... 118
Solving Copying Problems ............................................................................................................... 119
Product Makes Noise, But Nothing Copies.................................................................................. 120
Product Makes Noise When It Sits for a While............................................................................. 120
Solving Paper Problems................................................................................................................... 120
Paper Feeding Problems............................................................................................................. 120
Paper Jam Problems Inside the Product ..................................................................................... 121
Paper Ejection Problems ............................................................................................................. 124
Solving Problems Printing from a Computer..................................................................................... 124
Nothing Prints.............................................................................................................................. 124
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Product Icon Does Not Appear in Windows Taskbar ................................................................... 125
Printing is Slow ............................................................................................................................ 126
Solving Page Layout and Content Problems.................................................................................... 127
Inverted Image............................................................................................................................. 128
Too Many Copies Print ................................................................................................................ 128
Blank Pages Print ........................................................................................................................ 128
Incorrect Margins on Printout....................................................................................................... 129
Incorrect Characters Print............................................................................................................ 129
Incorrect Image Size or Position.................................................................................................. 130
Slanted Printout........................................................................................................................... 130
Solving Print Quality Problems......................................................................................................... 130
White or Dark Lines in Printout .................................................................................................... 131
Blurry or Smeared Printout .......................................................................................................... 132
Faint Printout or Printout Has Gaps ............................................................................................. 133
Grainy Printout............................................................................................................................. 134
Incorrect Colors ........................................................................................................................... 135
Solving Scanning Problems ............................................................................................................. 136
Scanning Software Does Not Operate Correctly ......................................................................... 136
Cannot Start Epson Scan 2 ......................................................................................................... 137
Solving Scanned Image Quality Problems ....................................................................................... 137
Image Consists of a Few Dots Only............................................................................................. 138
Line of Dots Appears in All Scanned Images............................................................................... 138
Straight Lines in an Image Appear Crooked ................................................................................ 139
Image is Distorted or Blurry ......................................................................................................... 139
Image Colors are Patchy at the Edges ........................................................................................ 139
Image is Too Dark ....................................................................................................................... 140
Back of Original Image Appears in Scanned Image .................................................................... 140
Ripple Patterns Appear in an Image ............................................................................................ 140
Image is Scanned Upside-Down ................................................................................................. 140
Scanned Image Colors Do Not Match Original Colors................................................................. 141
Scan Area is Not Adjustable in Thumbnail Preview ..................................................................... 141
Scanned Image Edges are Cropped ........................................................................................... 142
Uninstall Your Product Software....................................................................................................... 142
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Uninstalling Product Software - Windows.................................................................................... 142
Uninstalling Product Software - Mac............................................................................................ 143
Where to Get Help............................................................................................................................ 144
Technical Specifications ........................................................................................................................ 146
Windows System Requirements ...................................................................................................... 146
Mac System Requirements .............................................................................................................. 147
Scanning Specifications ................................................................................................................... 147
Paper Specifications ........................................................................................................................ 148
Printable Area Specifications ........................................................................................................... 149
Ink Specifications ............................................................................................................................. 150
Dimension Specifications ................................................................................................................. 151
Electrical Specifications ................................................................................................................... 151
Environmental Specifications ........................................................................................................... 152
Interface Specifications .................................................................................................................... 152
Network Interface Specifications ...................................................................................................... 152
Safety and Approvals Specifications ................................................................................................ 153
Notices ..................................................................................................................................................... 154
FCC Compliance Statement............................................................................................................. 154
Trademarks...................................................................................................................................... 155
Copyright Notice............................................................................................................................... 155
libTIFF Software Acknowledgment.............................................................................................. 156
A Note Concerning Responsible Use of Copyrighted Materials................................................... 156
Default Delay Times for Power Management for Epson Products ............................................... 157
Copyright Attribution.................................................................................................................... 157
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L395 User's Guide
Welcome to the L395 User's Guide.
For a printable PDF copy of this guide, click here.
9

Your Ink Tank System

You should visually check the ink levels in the product's ink tanks regularly.
Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank. Continued use of the product when the ink level is below the lower line on the tank could damage the product.
To refill the ink tanks, click the link below.
Related topics
Refilling Ink
10

Product Basics

See these sections to learn about the basic features of your product.
Using the Control Panel Product Parts Locations The Power Off and Sleep Timers Epson Connect Solutions for Smartphones, Tablets, and More

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.
Control Panel Buttons and Lights Adjusting Control Panel Position
Parent topic: Product Basics

Control Panel Buttons and Lights

1 The WiFi light
The left side of the WiFi light turns solid green when the product is connected to a wireless network and flashes when the product is communicating over a network. The right side flashes orange if a problem occurs with the product's wireless network connection. Both sides flash alternately or simultaneously while the product is setting up a connection with a wireless network.
2
The power button and the power light
11
3 The Wi-Fi button
4 The network status button
5
The B&W copy button
6 The color copy button
7
The stop button
8
The ink light
9
The paper light
10
Scan to PDF by pressing the B&W copy button and the color copy button simultaneously
Parent topic: Using the Control Panel

Adjusting Control Panel Position

You can adjust the position of the control panel to make it easier to use.
• To raise the control panel, lift it up from the bottom.
• To lower the control panel, squeeze the release bar and gently push the panel down.
Caution: Do not lower the control panel without first squeezing the release bar or you may damage your product.
Parent topic: Using the Control Panel
12

Product Parts Locations

See these sections to identify the parts on your product.
Product Parts - Top Product Parts - Inside Product Parts - Back
Parent topic: Product Basics

Product Parts - Top

1 Edge guide
2 Sheet feeder
3 Paper support
4 Feeder guard
5 Control panel
6 Output tray
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7 Paper stopper
1 Document cover
2 Scanner glass
Parent topic: Product Parts Locations
14

Product Parts - Inside

1 Scanner unit
2 Ink tank unit
3 Ink tanks
4 Print head in home position
Parent topic: Product Parts Locations
15

Product Parts - Back

1 AC inlet
2 USB port
Parent topic: Product Parts Locations

The Power Off and Sleep Timers

The product enters sleep mode or turns off automatically if it is not used for a period of time. You can adjust the time period before power management begins, but increasing the time reduces the product's energy efficiency.
Changing the Power and Sleep Timer Settings - Windows Changing the Power and Sleep Timer Settings - Mac
Parent topic: Product Basics

Changing the Power and Sleep Timer Settings - Windows

You can use the printer software to change the time period before the product enters sleep mode or turns off automatically.
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1. Make sure your product is turned on.
2. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
3. Select Printer Settings.
4. Click the Maintenance tab.
5. Click the Printer and Option Information button.
You see this screen:
6. Select the length of time after which you want the product to automatically turn off when it is not in use as the Power Off Timer setting.
7. Click Send.
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8. Select the time period you want before the product goes to sleep as the Sleep Timer setting.
9. Click Send.
10. Click OK to close the open program windows.
Parent topic: The Power Off and Sleep Timers

Changing the Power and Sleep Timer Settings - Mac

You can use the printer software to change the time period before the product enters sleep mode or turns off automatically.
1. Make sure your product is turned on.
2. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
3. Select Printer Settings.
You see this window:
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4. Select the length of time after which you want the product to automatically turn off when it is not in use as the Power Off Timer setting.
5. Select the time period you want before the product goes to sleep as the Sleep Timer setting.
6. Click Apply.
7. Close the Printer Settings window.
Parent topic: The Power Off and Sleep Timers

Epson Connect Solutions for Smartphones, Tablets, and More

Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pages from your home, office, or even across the globe.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
Print from anywhere with these Epson Connect solutions:
• Epson Email Print
• Epson iPrint Mobile App
• Epson Remote Print
Scan and send a file as an email or upload it to an online service directly from your Epson product with the Epson iPrint Mobile App.
Using Epson Email Print Using the Epson iPrint Mobile App Using Epson Remote Print Using Fire OS Printing
Parent topic: Product Basics

Using Epson Email Print

With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically.
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1. Connect your product to your network. See the link below.
2. If you did not already set up Email Print when you installed your product software, visit
epsonconnect.com to learn more about Email Print, create your Epson Connect account, and
register your product to the Epson Connect service.
3. Now you are ready to send and print emails to your product's Email Print address.
Note: Go to epsonconnect.com and log into your Epson connect account to personalize your product's email, adjust print settings, and set up other Epson Connect services.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi Networking

Using the Epson iPrint Mobile App

Use this free Apple and Android app to print and scan with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive.
1. Connect your product to your wireless network. See the link below.
2. Visit epson.com.jm/connect to learn more about Epson iPrint and check the compatibility of your mobile device.
3. Download Epson iPrint from the Apple App Store or Google Play.
4. Connect your mobile device to the same wireless network as your product.
5. Open Epson iPrint and select your Epson product.
Now you are ready to print or scan with your mobile device and your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi Networking

Using Epson Remote Print

With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world.
1. Connect your Epson product to your wireless network. See the link below.
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2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.
Note: Make a note of your product's email address.
3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print Driver software.
4. Download and install the Remote Print software.
5. Enter the email address and optional access key of your Epson product during Remote Print setup.
6. Now you are ready to print remotely. Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi Networking

Using Fire OS Printing

You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. With just a few taps in Email, Calendar, Contacts, and WPS Office, you can send whatever is on the screen to an Epson product.
1. Connect your Epson product to your wireless network. See the link below.
2. Connect your Amazon device to the same wireless network as your product.
3. Now you are ready to print. From your Amazon application, tap the print option and select your product to print whatever is on the screen.
Note: If you see a message telling you that a plug-in is required, tap OK and tap Download. If your Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria Print Service app to print.
Visit epson.com.jm/connect to learn more about Fire OS Printing (one of many Epson Connect Partner Solutions) and check the compatibility of your mobile device.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
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Wi-Fi Networking

See these sections to use your product on a Wi-Fi network.
Wi-Fi Infrastructure Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Changing or Updating Network Connections

Wi-Fi Infrastructure Mode Setup

You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network.
1 Epson product
2 Wireless router or access point
3 Computer with a wireless interface
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4 Computer
5 Internet
6 Ethernet cable (used only for wired connection to the wireless router or access point)
Parent topic: Wi-Fi Networking

Wi-Fi Protected Setup (WPS)

If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.

Using WPS to Connect to a Network

Parent topic: Wi-Fi Networking
Using WPS to Connect to a Network
If you have a WPS-enabled router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your device to the network.
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.
1. To connect to a WPS-enabled router, press the WPS button on your router or access point.
2. Press and hold down the Wi-Fi button on your product for 3 seconds.
The left side of the light turns green to indicate a successful connection.
Note: Be sure to press and hold the Wi-Fi button on your product within 2 minutes of pressing the WPS button on your router or access point.
Parent topic: Wi-Fi Protected Setup (WPS)
Related references
Control Panel Buttons and Lights
23
Related tasks
Resetting Network Settings

Printing a Network Status Sheet

You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network.
To print the status sheet, press the network status button on the product. Examine the settings shown on the network status sheet to diagnose any problems you have.
Parent topic: Wi-Fi Networking

Changing or Updating Network Connections

See these sections to change or update how your product connects to a network.
Accessing the Web Config Utility Changing a USB Connection to a Wi-Fi Connection Connecting to a New Wi-Fi Router
Parent topic: Wi-Fi Networking

Accessing the Web Config Utility

You can select your product's network settings and confirm its operating status using a web browser. You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product.
1. Print a network status sheet.
2. Locate the IP address for your product that is listed on the network status sheet.
3. On a computer or other device connected to the same network as your product, open a web browser.
4. Enter your product's IP address into the address bar.
You see the available Web Config utility options.
Parent topic: Changing or Updating Network Connections
Related tasks
Printing a Network Status Sheet
24

Changing a USB Connection to a Wi-Fi Connection

If you have already connected your product to your computer using a USB connection, you can change to a Wi-Fi connection.
1. Disconnect the USB cable from your product.
2. Uninstall your product software.
3. Download and install your product software from the Epson website using the instructions on the Start Here sheet.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Related tasks
Resetting Network Settings

Connecting to a New Wi-Fi Router

If you change the wireless router you have been using on your network, you need to update your product's Wi-Fi connection to the new router.
Note: If you switch to a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions.
1. Do one of the following:
• Windows: Uninstall your product software.
• Mac: Go to the next step.
2. Download and install your product software from the Epson website using the instructions on the Start Here sheet.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Related tasks
Resetting Network Settings
25

Loading Paper

Before you print, load paper for the type of printing you will do.
Loading Paper in the Sheet Feeder Paper Loading Capacity Available Epson Papers Paper or Media Type Settings - Product Software

Loading Paper in the Sheet Feeder

You can print documents and photos on a variety of paper types and sizes.
1. Flip the feeder guard forward, then raise the paper support and its extension.
26
2. Pull out the output tray and open the paper stopper on the end.
Note: If you print on legal-size or longer paper, leave the paper stopper closed.
3. Slide the edge guide to the left.
27
4. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges.
Note: Do not fan or curl photo paper.
5. Do one of the following:
• Insert paper, glossy or printable side up and short edge first, against the right side and beneath
the line on the left edge guide.
28
• Load up to 10 envelopes against the right side. Load them printable side up and flap edge left.
• Load a sheet of loose-leaf or other paper with holes facing as shown.
6. Slide the edge guide against the paper, but not too tightly. Then flip the feeder guard back.
29
Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Load paper short edge first, no matter which way your document faces.
• Load letterhead or pre-printed paper top edge first.
• Do not load paper above the arrow mark inside the edge guide.
• If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one
envelope at a time.
• Do not load envelopes that are curled, folded, or too thin, or that have plastic windows.
• Check the paper package for any additional loading instructions.
• If you use paper with binder holes, load only one sheet at a time in only these sizes: Letter (8.5 × 11
inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), or Legal (8.5 × 14 inches [216 × 356 mm]).
Parent topic: Loading Paper
Related references
Paper Loading Capacity Paper Specifications

Paper Loading Capacity

Paper type Paper size Load up to this many sheets
Plain paper* Letter (8.5 × 11 inches
[216 × 279 mm])
A4 (8.3 × 11.7 inches [210 × 297 mm])
A6 (4.1 × 5.8 inches [105 × 148 mm])
Half Letter (5.5 × 8.5 inches [140 × 216 mm])
Legal (8.5 × 14 inches [216 × 356 mm])
30
Up to the arrow mark on the edge guide
1 sheet
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