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DS-970
User Manual [de]
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User Guide
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User Manual
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Table of contents
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Epson DS-970 User Guide

DS-870/DS-970 User's Guide

Contents

DS-870/DS-970 User's Guide ...................................................................................................................... 7
Scanner Basics............................................................................................................................................ 8
Loading Originals...................................................................................................................................... 23
Using the Control Panel ....................................................................................................................... 8
Control Panel Buttons and Lights .................................................................................................... 8
The LCD Screen ......................................................................................................................... 9
Adjusting the Screen Brightness.................................................................................................... 13
Changing LCD Screen Language.................................................................................................. 14
Changing Regular Cleaning Alert Settings .................................................................................... 15
Scanner Parts Locations .................................................................................................................... 16
Scanner Parts................................................................................................................................ 17
User Replaceable Epson Scanner Parts ....................................................................................... 19
Using Power Saving Settings ............................................................................................................. 20
Changing the Sleep Timer Settings ............................................................................................... 20
Changing the Power Off Timer Settings ........................................................................................ 21
Loading Originals in the Input Tray..................................................................................................... 23
Loading Multiple Sizes of Originals in the Input Tray ..................................................................... 31
Original Document Specifications.................................................................................................. 33
Loading Plastic and Laminated Cards in the Input Tray ..................................................................... 36
Plastic and Laminated Card Specifications ................................................................................... 39
Loading Special Originals................................................................................................................... 40
Special Original Specifications ...................................................................................................... 47
Using the Network Interface Unit ............................................................................................................. 49
Network Security Recommendations ................................................................................................. 49
Network Interface Unit Control Panel ................................................................................................. 50
Connecting the Network Interface Unit............................................................................................... 50
Setting Up Network Scanning ............................................................................................................ 50
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Scanning to Network Computers from the Network Interface Unit...................................................... 52
Scanning .................................................................................................................................................... 54
Starting a Scan................................................................................................................................... 54
Starting a Scan Using the Product Control Panel .......................................................................... 54
Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................... 56
Starting a Scan Using the Epson Scan 2 Icon ............................................................................... 60
Starting a Scan from a Scanning Program..................................................................................... 62
Scanning with Document Capture Pro - Windows.............................................................................. 64
Scanning with Document Capture - Mac ............................................................................................ 68
Scanning in Epson Scan 2 ................................................................................................................. 71
Additional Scanning Settings - Main Settings Tab ......................................................................... 75
Additional Scanning Settings - Advanced Settings Tab................................................................. 76
Scanning Settings for Special Documents..................................................................................... 77
Image Format Options................................................................................................................... 78
Scan Resolution Guidelines ............................................................................................................... 79
Scanning Special Projects.................................................................................................................. 79
Scanning Two Originals onto One Sheet (Stitching Images) - Windows ....................................... 80
Scanning Multi-Page Originals as Separate Files - Windows ........................................................ 83
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ..................................... 87
Saving a Scan as an Office Format File - Windows ....................................................................... 88
Scanning to a SharePoint Server or Cloud Service - Windows...................................................... 91
Scanning to a SharePoint Server or Cloud Service - Mac ............................................................. 94
Using the Optional Flatbed Scanner Dock - Windows ........................................................................... 96
Flatbed Scanner Dock Parts .............................................................................................................. 97
Scanning from the Flatbed Scanner Dock.......................................................................................... 98
Scanning from the Docked Flatbed Scanner ................................................................................. 98
Scanning from the ADF with the Flatbed Scanner Dock Attached............................................... 102
Cleaning the Flatbed Scanner Dock................................................................................................. 106
Transporting the Flatbed Scanner Dock........................................................................................... 107
Cleaning and Transporting Your Scanner............................................................................................. 110
Cleaning Your Scanner .................................................................................................................... 110
Cleaning Inside Your Scanner.......................................................................................................... 110
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Checking the Scanner Roller Counter .............................................................................................. 121
Replacing the Scanner Rollers......................................................................................................... 123
Resetting the Scanner Roller Counter ......................................................................................... 129
Transporting Your Scanner .............................................................................................................. 129
Solving Problems .................................................................................................................................... 132
Product Status Messages ................................................................................................................ 132
Solving Scanning Problems ............................................................................................................. 133
Scanner Does Not Turn On or Turns Off Unexpectedly............................................................... 133
Scanner Button Does Not Work as Expected .............................................................................. 133
Scanning Software Does Not Operate Correctly ......................................................................... 134
Cannot Start Epson Scan 2 ......................................................................................................... 135
Original Feeds Incorrectly in Scanner.......................................................................................... 136
Original Jams in Scanner............................................................................................................. 136
Scanning is Slow ......................................................................................................................... 139
Solving Scanned Image Quality Problems ....................................................................................... 139
Back of Original Image Appears in Scanned Image .................................................................... 140
Scanned Characters are Blurry ................................................................................................... 140
Characters are not Recognized During Conversion to Editable Text (OCR) ............................... 141
Ripple Patterns Appear in an Image ............................................................................................ 141
Spots or Lines Appear in All Scanned Images............................................................................. 142
Scanned Image is Cropped ......................................................................................................... 142
Resetting the Epson Scan 2 Settings .......................................................................................... 143
Solving Flatbed Scanner Dock Problems ......................................................................................... 143
Scanned Image Edges are Cropped ........................................................................................... 144
Line of Dots Appears in All Scanned Images............................................................................... 144
Binding Margins on a Scanned Booklet are Blurry....................................................................... 144
Back of Original Image Appears in Scanned Document .............................................................. 144
Uninstall Your Scanner Software...................................................................................................... 145
Uninstalling Scanner Software - Windows................................................................................... 145
Uninstalling Scanner Software - Mac........................................................................................... 146
Where to Get Help............................................................................................................................ 146
Technical Specifications ........................................................................................................................ 148
Windows System Requirements ...................................................................................................... 148
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Mac System Requirements .............................................................................................................. 149
General Specifications ..................................................................................................................... 149
Dimension Specifications ................................................................................................................. 150
Electrical Specifications ................................................................................................................... 151
Environmental Specifications ........................................................................................................... 152
Flatbed Scanner Dock Specifications............................................................................................... 152
Safety and Approvals Specifications ................................................................................................ 153
Notices ..................................................................................................................................................... 154
Important Safety Instructions............................................................................................................ 154
Restrictions on Copying ................................................................................................................... 156
Default Delay Times for Power Management for Epson Products.................................................... 157
Binding Arbitration and Class Waiver ............................................................................................... 157
Trademarks...................................................................................................................................... 160
Copyright Notice............................................................................................................................... 160
libTIFF Software Acknowledgment.............................................................................................. 161
A Note Concerning Responsible Use of Copyrighted Materials................................................... 162
Copyright Attribution.................................................................................................................... 162
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DS-870/DS-970 User's Guide
Welcome to the DS-870/DS-970 User's Guide.
For a printable PDF copy of this guide, click here.
7

Scanner Basics

See these sections to learn about the basic features of your scanner.
Using the Control Panel Scanner Parts Locations Using Power Saving Settings

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.
Control Panel Buttons and Lights Adjusting the Screen Brightness Changing LCD Screen Language Changing Regular Cleaning Alert Settings
Parent topic: Scanner Basics

Control Panel Buttons and Lights

1
2
3 LCD screen
4
power button and the power light
home button
help button
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5 Navigation arrows and the OK button
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7 start button
8 back button
The LCD Screen Viewing Animations Setting User Access Restrictions (Access Control) Status Icon Information
Parent topic: Using the Control Panel
The LCD Screen
stop button
1 Home screen indicator
2 Double Feed Detection Skip (DFDS) is enabled (blue) or disabled. Select the DFDS Function
option in the Scanner Settings menu to change the setting.
3 Slow mode is enabled (blue) or disabled. Select the Slow option in the Scanner Settings menu to
change the setting.
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4 Displays available menus
5 Press the arrow button to scroll through available menus
6 Displays available button actions
Parent topic: Control Panel Buttons and Lights
Viewing Animations
You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem.
1. Press the help button to display the Help screen.
You see a screen like this:
2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures.
3. Select a topic from the list of available topics and follow the on-screen instructions.
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While viewing the topics, you may see screens like this:
1 Indicates your overall progress through the animation
2 Press the left arrow button to view the previous step
3 Displays the current step number and the total number of steps
4 Press the right arrow button to view the next step
Parent topic: Control Panel Buttons and Lights
Setting User Access Restrictions (Access Control)
You can restrict user access for the following control panel settings to prevent unauthorized use of the product.
• Number of Scans After Replacing Roller
• Number of Scans After Regular Cleaning
• Paper Protection
• Detect Glass Dirt
• Ultrasonic Double Feed Detection
• Sleep Timer
• Power Off Timer
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• Language
• Regular Cleaning Alert Settings
• System Administration
Note: If your system has an administrator, contact your administrator before enabling restricted access.
1. Press the home button, if necessary.
2. Select Settings and press the OK button.
3. Use the arrow buttons to select System Administration and press the OK button.
4. Press the OK button to select Restrict User Access.
5. Select On and press the OK button.
You see a screen like this:
6. Press and hold the up and down arrow buttons simultaneously.
You return to the Settings screen.
7. Press the OK button to confirm that access restriction is enabled.
To disable access restriction, select Settings > System Administration and press the OK button. When you see the Restrict User Access is enabled screen, press and hold the up and down arrow buttons simultaneously. Then press the OK button, select Off, and press the OK button again.
Parent topic: Control Panel Buttons and Lights
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Status Icon Information
Your product displays status icons on the LCD screen for certain product status conditions.
Icons Description
Indicates that you are on the home screen.
Slow mode is enabled. Paper feeding speed is reduced during scanning.
Slow mode is disabled.
Double Feed Detection Skip (DFDS) is enabled. Double feed detection is skipped once during scanning.
Double Feed Detection Skip (DFDS) is disabled.
Displays additional information or instructions.
There is a problem with the indicated setting. See the Device Information menu to resolve the problem.
Parent topic: Control Panel Buttons and Lights

Adjusting the Screen Brightness

You can adjust the brightness of the LCD screen.
1. Press the home button, if necessary.
2. Use the arrow buttons to select Settings and press the OK button.
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You see a screen like this:
3. Use the arrow buttons to select LCD Brightness and press the OK button.
4. Use the arrow buttons to decrease or increase the brightness.
5. Press the OK button to exit.
Parent topic: Using the Control Panel

Changing LCD Screen Language

You can change the language used on the LCD screen.
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
1. Press the home button, if necessary.
2. Use the arrow buttons to select Settings and press the OK button.
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You see a screen like this:
3. Use the arrow buttons to select Language and press the OK button.
4. Select a language and press the OK button to exit.
Parent topic: Using the Control Panel

Changing Regular Cleaning Alert Settings

You can set an alert to appear to remind you to perform regular cleaning after a certain number of scans.
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
1. Press the home button, if necessary.
2. Use the arrow buttons to select Settings and press the OK button.
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You see a screen like this:
3. Use the arrow buttons to select Regular Cleaning Alert Settings and press the OK button.
4. Do the following:
• Set the Warning Alert Setting to On to receive a notification when it is time to clean inside the
scanner.
• On the Count Alert Setting screen, use the arrow buttons to change the number of scans before
the notification appears.
5. Press the OK button to exit.
Parent topic: Using the Control Panel

Scanner Parts Locations

See these sections to identify the parts on your scanner.
Scanner Parts User Replaceable Epson Scanner Parts
Parent topic: Scanner Basics
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Scanner Parts

1 Control panel
2 Edge guides
3 Input tray
4 Input tray extension
5 ADF (Automatic Document Feeder)
6 Output tray
7 Output tray extensions
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8 Stopper
1 Kensington security slot
2 USB port
3 Power inlet
1 Cover open lever
2 Scanner cover
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3 Pickup rollers
4 Separation rollers
1 AC adapter
2 Power cord
3 USB 3.0 cable
Parent topic: Scanner Parts Locations

User Replaceable Epson Scanner Parts

You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or
epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller.
To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Part Part number
Carrier sheet B12B819051
Roller assembly kit B12B819031
Cleaning kit B12B819291
Network Interface Unit* B12B808441
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Part Part number
Flatbed scanner dock* (Windows only) B12B819011
Epson Perfection V19 (for use with scanner dock)
Epson Perfection V39 (for use with scanner dock)
* You cannot use the flatbed scanner dock and the Network Interface Unit at the same time.
Parent topic: Scanner Parts Locations

Using Power Saving Settings

Your scanner enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter to save energy and resources.
Changing the Sleep Timer Settings Changing the Power Off Timer Settings
Parent topic: Scanner Basics

Changing the Sleep Timer Settings

You can adjust the time period before your product enters sleep mode and turns off the LCD screen.
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
B11B231201
B11B232201
1. Press the home button, if necessary.
2. Use the arrow buttons to select Settings and press the OK button.
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You see a screen like this:
3. Use the arrow buttons to select Sleep Timer and press the OK button.
4. Do one of the following:
• Press the up or down arrow buttons to decrease or increase the number of minutes.
• Press the left and right arrow buttons to move to the previous or next character.
5. Press the OK button to exit.
Parent topic: Using Power Saving Settings

Changing the Power Off Timer Settings

You can have the product turn off automatically if it is not used for a specified period of time.
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
1. Press the home button, if necessary.
2. Use the arrow buttons to select Settings and press the OK button.
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You see a screen like this:
3. Use the arrow buttons to select Power Off Timer and press the OK button.
4. Select Off or select a time period between 30minutes and 12h (12 hours).
5. Press the OK button to exit.
Parent topic: Using Power Saving Settings
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Loading Originals

Follow the instructions here to load your originals into the scanner.
Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray Loading Special Originals

Loading Originals in the Input Tray

You can load originals that meet the document specifications in the input tray.
Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This may wrinkle or damage the original. Load these originals using an optional carrier sheet.
The steps below describe loading originals of the same size. To load originals of multiple sizes at once, see the link at the end of these steps.
1. Pull up the input tray extension.
2. Pull out the output tray and its extension, and open the stopper.
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Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
4. If you are loading a multi-page original, fan your stack of originals.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time.
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5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown.
25
6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance.
• If you are loading paper business cards, load up to 30 cards (printed side down and long edge
first) into the input tray horizontally, and slide them in until they meet resistance.
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• If you are loading hole-punched originals, load them with the holes facing down or to the side as
shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals.
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7. Slide the edge guides against the edges of the original.
Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown and use the following resolutions:
• 15.5 to 53 inches (393.8 to 1346.2 mm): 600 dpi or less
• 53 to 215 inches (1346.3 to 5461 mm): 300 dpi or less
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• 215 to 240 inches (5461.1 to 6096 mm): 200 dpi or less
8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner. If the scanned images are affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table where the ejected originals can drop freely.
If scanning thin or wrinkled paper causes paper jams, slow down the feeding speed by selecting Settings > Scanner Settings > Slow > On on the LCD screen.
Loading Multiple Sizes of Originals in the Input Tray Original Document Specifications
Parent topic: Loading Originals
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