Epson DS-860 User Manual

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User’s Guide

NPD4958-00 EN

DS-860 User’s Guide

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DS-860 User’s Guide

Copyright © 1991-2012 Thomas G. Lane, Guido Vollbeding Copyright © 1999-2006 MIYASAKA Masaru Copyright © 2009 Pierre Ossman for Cendio AB Copyright © 2009-2013 D. R. Commander Copyright © 2009-2011 Nokia Corporation and/or its subsidiary(-ies)

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2) We provide the source code of the GPL Programs, until five (5) years after the discontinuation of same model of this product. If you desire to receive the source code above, please see the “Where To Get Help“ of this User’s Guide, and contact the customer support of your region. You shall comply with the license terms of each open source software program.

3) The open source software programs are WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. See the license agreements of each open source software program for more details, which are described on \Manual \OSS.pdf in the Software CD-ROM.

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The contents of this manual and the specifications of this product are subject to change without notice.

DS-860 User’s Guide

Contents

Operating System Versions

Safety Instructions

Important Safety Instructions................. 7

Restrictions on copying.................... 8

Getting to Know Your Product

Product Parts............................ 10

Status Light and Display.................... 11

Status light............................ 11

Display............................... 12

Button................................. 12

Page Separation Lever...................... 13

Placing Originals on the Product

Loading Documents....................... 14

Document specifications.................. 14

Loading a mixture of documents at different

sizes................................. 15

Loading documents...................... 16

Loading Cards........................... 19

Loading Special Documents.................. 22

Basic Scanning

Scanning from the Button................... 27

Scanning Using Document Capture Pro......... 27

Scanning Using Epson Scan ................. 28

Various Types of Scanning

Scanning to SharePoint or Cloud Service........ 30

Scanning Multiple Documents to Separate Files

...................................... 30

Assigning a Specified Scanning Setting to a

Program................................ 31

Scanning Stitched Images................... 32

Adjusting the Scanned Image................. 33

Software Information

Document Capture Pro..................... 35

How to start........................... 35

How to access the help................... 35

Epson Scan Driver ........................ 35

How to start........................... 35

How to access the help................... 35

Another Scanning Software.................. 36

Checking and Installing Your Software......... 36

Checking the software installed on your

computer............................. 36

Uninstalling Your Software.................. 36

Maintenance

Cleaning the Product...................... 38

Cleaning inside the scanner.................. 38

Replacing the Roller Assembly Kit............. 41

Energy Saving............................ 47

Transporting the Product................... 48

Using Security Slot........................ 49

Updating the Firmware..................... 49

Troubleshooting

Problems Indicated by status light............. 50

Problems When Starting a Scan............... 50

Using the button........................ 51

Using the Network Interface Unit........... 51

How to unblock Document Capture Pro. . . . . . 51

Using scanning software other than Epson

Scan driver............................ 52

Problems When Feeding Paper............... 52

The paper gets dirty..................... 52

Multiple sheets of paper are fed............. 52

Double feed error has occurred............. 53

Paper jams in the product ................. 53

Problems With Scanning Time............... 55

Problems With Scanned Images............... 55

Scan quality is unsatisfactory............... 55

The scanning area is unsatisfactory.......... 57

Problems Remain After Trying All Solutions. . . . . 57

Where To Get Help

Technical Support Web Site.................. 58

Contacting Epson Support................... 58

Before Contacting Epson.................. 58

DS-860 User’s Guide

Contents

Help for Users in North America............ 58

Help for Users in Latin America............ 59

Help for Users in Europe.................. 60

Help for Users in Taiwan.................. 60

Help for Users in Australia................ 61

Help for Users in Singapore................ 62

Help for Users in Thailand................ 62

Help for Users in Vietnam................. 62

Help for Users in Indonesia................ 63

Help for Users in Hong Kong.............. 64

Help for Users in Malaysia................. 64

Help for Users in India................... 65

Help for Users in the Philippines............ 66

Technical Specifications

System Requirements...................... 67

Product Specifications...................... 67

General.............................. 67

Mechanical............................ 68

Electrical............................. 68

Environmental......................... 69

Interfaces............................. 69

Standards and approvals.................. 69

DS-860 User’s Guide

Operating System Versions

In this manual, the following abbreviations are used.

Windows refers to Windows 8.1, Windows 8, Windows 7, Windows Vista, Windows XP, Windows XP x64, Windows Server 2012, Windows Server 2008 R2, Windows Server 2008, and Windows Server 2003.

❏ Windows 8.1 refers to Windows 8.1 and Windows 8.1 Pro.

❏ Windows 8 refers to Windows 8 and Windows 8 Pro.

❏ Windows 7 refers to Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, and

Windows 7 Ultimate.

❏ Windows Vista refers to Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows

Vista Business Edition, Windows Vista Enterprise Edition, and Windows Vista Ultimate Edition.

❏ Windows XP refers to Windows XP Home Edition, Windows XP Professional x64 Edition, and Windows XP

Professional.

❏ Windows Server 2012 refers to Windows Server 2012 Essentials Edition and Windows Server 2012 standard

Edition.

❏ Windows Server 2008 R2 refers to Windows Server 2008 R2 x64 Standard Edition and Windows Server 2008 R2

x64 Enterprise Edition.

❏ Windows Server 2008 refers to Windows Server 2008 Standard Edition, Windows Server 2008 Enterprise Edition,

Windows Server 2008 x64 Standard Edition, and Windows Server 2008 x64 Enterprise Edition.

❏ Windows Server 2003 refers to Windows Server 2003 Standard Edition, Windows Server 2003 Enterprise Edition,

Windows Server 2003 x64 Standard Edition, and Windows Server 2003 x64 Enterprise Edition.

DS-860 User’s Guide

Safety Instructions

Important Safety Instructions

In this document, important and notes indicate the following:

Importants:

must be observed to avoid damage to your equipment.

Notes

contain important information and useful tips on the operation of this product.

Read all these instructions, and follow all warnings and instructions marked on the product.

❏ Place the product on a flat, stable surface that extends beyond the base of the product in all directions. If you place

the product by the wall, leave more than 10 cm between the back of the product and the wall. The product will not operate properly if it is tilted at an angle.

❏ Avoid places subject to dust, shocks, or vibrations.

❏ Place the product close enough to the computer for the interface cable to reach it easily. Do not place or store the

product or the AC adapter outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature or humidity.

❏ Do not use with wet hands.

❏ Place the product near an electrical outlet where the adapter can be easily unplugged.

❏ The AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place

objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be particularly careful to keep the cord straight at the end.

❏ Use only the AC adapter that comes with your product. Using any other adapter could cause fire, electrical shock,

or injury.

❏ The AC adapter is designed for use with the product with which it was included. Do not attempt to use it with other

electronic devices unless specified.

❏ Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a

standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.

❏ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the

connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.

DS-860 User’s Guide

Safety Instructions

❏ If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the

extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.

❏ Never disassemble, modify, or attempt to repair the AC adapter, product, or product option by yourself except as

specifically explained in the product’s guides.

❏ Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of

electrical shock hazards.

❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug,

make sure you replace them with fuses of the correct size and rating.

❏ Unplug the product and the AC adapter, and refer servicing to qualified service personnel under the following

conditions: The AC adapter or plug is damaged; liquid has entered the product or the AC adapter; the product or the AC adapter has been dropped or the case has been damaged; the product or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the operating instructions.)

❏ Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or

aerosol cleaners.

❏ If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical

outlet.

❏ After replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not

disassemble them.

Restrictions on copying

Observe the following restrictions to ensure responsible and legal use of your product.

Copying of the following items is prohibited by law:

❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal securities

❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage

❏ Government-issued revenue stamps, and securities issued according to legal procedure

Exercise caution when copying the following items:

❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession

tickets, etc.

❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.

Note:

Copying these items may also be prohibited by law.

Responsible use of copyrighted materials

DS-860 User’s Guide

Safety Instructions

Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

DS-860 User’s Guide

Getting to Know Your Product

Product Parts

Note:

Use all the items that came with your product.

Important:

When carrying your product, hold it by the scanner body and not the input tray.

a. scanner cover b. page separation lever c. edge guides d. input tray e. cover open lever f. output tray

DS-860 User’s Guide

a. security slot b. USB interface connector c. DC inlet

a. AC adapter b. AC power cord c. USB cable

Getting to Know Your Product

Note:

Epson Scan works with the optional Network Interface Unit (B12B808451/B12B808461) to enable direct control of all features of your scanner in a network environment.

See the User's Guide for more information on setting up the Network Interface Unit. You can download the User's Guide from the following Website. & http://support.epson.net/netscan/

Status Light and Display

a. Ready light b. display c. Error light

Status light

The Status light indicates whether the product is operating normally.

DS-860 User’s Guide

Getting to Know Your Product

Light Indicator Status Meaning

Ready (Blue) On The product is ready to scan.

Flashing The product is initializing or scanning.

Ready (Blue) and Error (Amber)

Error (Amber) On An error has occurred.

Ready (Blue) and Error (Amber)

Flashing (alternately) The firmware is being updated.

Flashing (simultaneously) A fatal error has occurred. Contact your dealer.

& “Problems Indicated by status light” on page 50

Off The product is off.

Display

This display shows the job numbers assigned in Document Capture Pro. You can select the job you want to start by using the Job Select button.

& “Document Capture Pro” on page 35

Button

The product has four buttons for scanning operations.

Before using these buttons, make sure you have installed your scanning software.

a. P Power Button b. Job Select Button c. y Stop Button d. ] Start Button

DS-860 User’s Guide

Button Function

Getting to Know Your Product

P Power Button

Job Select Button Selects the job you want to start from the display. You can assign jobs to this

y Stop Button

] Start Button

Turns the product on if pressed once.

Turns the product off if pressed again.

button in Document Capture Pro. & “Document Capture Pro” on page 35

Cancels scanning.

Starts scanning.

You can customize the Start button using Document Capture Pro. & “Document Capture Pro” on page 35

Page Separation Lever

Change the position of the page separation lever depending on the type of document you are going to scan.

Separation feeding You should normally use separation feeding. Documents with multiple

pages are fed one sheet at a time.

& “Loading Documents” on page 14

Use this mode when scanning standard plastic cards. You cannot scan embossed cards.

& “Loading Cards” on page 19

Non Separation feeding Use this mode when scanning special documents such as folded

documents, plastic cards (embossed cards), carrier sheets, and so on.

Scanning is performed without separating the document.

& “Loading Cards” on page 19

& “Loading Special Documents” on page 22

DS-860 User’s Guide

Placing Originals on the Product

Loading Documents

Document specifications

The following table provides a list of the paper you can load into the product.

Paper Size Measurements Paper Thickness Paper Type Loading Capacity

Letter

Legal

B7 (horizontal)

210 × 297 mm

(8.3 × 11.7 inches)

215.9 × 279.4 mm

(8.5 × 11 inches)

215.9 × 355.6 mm

(8.5 × 14 inches)

182 × 257 mm

(7.2 × 10.1 inches)

148.5 × 210 mm

(5.8 × 8.3 inches)

128 × 182 mm

(5.0 × 7.2 inches)

105 × 148.5 mm

(4.1 × 5.8 inches)

91 × 128 mm

(3.6 × 5.0 inches)

40 to 210 g/m Plain paper, fine

paper, recycled paper

40 g/m: 100 sheets 80 g/m: 80 sheets 210 g/m: 30 sheets (The loading capacity varies depending on the paper type.)

A7 (horizontal)

B8 (horizontal)

A8 (horizontal)

Business card (horizontal)

74 × 105 mm

(2.9 × 4.1 inches)

64 × 91 mm

(2.5 × 3.6 inches)

52 × 74 mm

(2.0 × 2.9 inches)

- 210 g/m - 30 sheets

127 to 210 g/m

See the following for more information on loading special documents such as plastic cards.

& “Loading Cards” on page 19 & “Loading Special Documents” on page 22

DS-860 User’s Guide

Placing Originals on the Product

You cannot load the following documents:

❏ Thermal paper

❏ Coated paper

❏ Document with an uneven surface

❏ Photos

❏ Document with wet ink

❏ Ripped, wrinkled, or curled documents

❏ Document with staples or paper clips (which may damage the paper source)

❏ Documents with holes (not including punched holes)

❏ Bound documents

❏ Documents with carbon paper on the back

❏ Non-paper document (such as clear files)

❏ Transparent documents

❏ Glossy documents

❏ Carbon-less paper

❏ Perforated documents

❏ Document with labels or stickers

Important:

Do not feed photos or valuable original artwork into the scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure you use the carrier sheet (sold separately).

Loading a mixture of documents at different sizes

You can load a mixture of documents at different sizes. When loading documents, follow the notes below.

❏ You can load a mixture of documents from A6 to A4/letter size.

❏ Load the documents in the input tray in descending order of paper size with the largest at the back and the smallest

at the front.

DS-860 User’s Guide

Placing Originals on the Product

❏ Load the documents at the center of the input tray with the edges of the documents aligned.

❏ Slide the edge guides to fit the edges of the widest document.

Loading documents

Follow the steps below to load the document.

Extend the input tray, slide out and extend the output tray, and then raise the stopper.

Note:

❏ When scanning documents that are A6 size or larger, extend the input tray all the way.

❏ When scanning documents larger than A4 size, do not raise the stopper.

❏ Extend the output tray and use the stopper to match the size of the document you are scanning.

DS-860 User’s Guide

Placing Originals on the Product

Slide the edge guides on the input tray all the way out.

Make sure that the page separation lever is lowered.

DS-860 User’s Guide

Placing Originals on the Product

Load only the first page of your documents into the input tray with the printed side facing down and the top

edge facing into the feeder. Slide the paper into the feeder until it meets resistance.

Note:

❏ Load business cards horizontally.

❏ Align the edges of the documents; otherwise a paper jam may occur.

❏ Smooth out the folding lines on the documents before loading them.

DS-860 User’s Guide

Placing Originals on the Product

Slide the edge guides to fit the edge of the paper.

& “Scanning Using Document Capture Pro” on page 27 & “Scanning Using Epson Scan ” on page 28

Loading Cards

Note:

Scan results are not guaranteed for plastic cards with shiny surfaces.

You can load plastic cards with the following specifications into the product.

Type

Size

Loading capacity Standard cards: Up to 3

Loading direction Horizontal

Plastic card (including embossed cards)

54 × 85.6 mm

(2.1 × 3.3 inches)

Embossed cards: 1

Paper thickness Up to 1.24 mm thick (including emboss)

* ISO7810 compliant

Follow the steps below to load plastic cards.

DS-860 User’s Guide

Placing Originals on the Product

Extend the input tray, slide out and extend the output tray, and then raise the stopper.

Note:

Extend the output tray and use the stopper to match the size of the card you are scanning.

Slide the edge guides on the input tray all the way out.

DS-860 User’s Guide

Placing Originals on the Product

Change the position of the page separation lever to match the type of card you are going to scan.

Standard cards (up to 3)

Embossed cards (only one card)

Load the card into the input tray with the printed side facing down and the top edge facing into the feeder. Slide

the card into the feeder until it meets resistance. Then slide the edge guides to fit the edge of the card.

+ 49 hidden pages