Epson ACULASER M2000, ACULASER M2010, ACULASER M2000DN User Manual

User’s Guide

NPD3240-00

Contents

Copyright and Trademarks

Operating System Versions

Safety Instructions

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Warnings, Cautions, and Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Power On/Off Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 1 Getting to Know Your Printer

Where to Find Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Printer Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Front view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Inside the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Options and Consumable Products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Consumable products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 2 Printing Tasks

Loading Paper into Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

MP tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Lower Paper Cassette Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Selecting and Using Print Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Thick paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Semi-thick paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Contents 2

Custom paper size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Cancelling a Print Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

From the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

From the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Setting the Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using the Automatic setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using the Advanced setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Customizing print settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Toner Save mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Setting the Advanced Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Duplex printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Modifying the print layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Resizing printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printing watermarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Printing headers and footers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Printing with an overlay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Printing Web Pages to Fit Your Paper Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Chapter 3 Installing Options

Optional Paper Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Handling precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Installing the optional paper cassette unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Removing the optional paper cassette unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Memory Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Installing a memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Removing a memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Chapter 4 Replacing Consumable Products

Precautions During Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Precautions for Replacing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Chapter 5 Cleaning and Transporting the Printer

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Cleaning inside the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Transporting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Finding a place for the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

For long distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Contents 3

For short distances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Chapter 6 Troubleshooting

Clearing Jammed Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Precautions for clearing jammed paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Paper Jam around the standard lower cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Paper Jam around the 250-sheet Paper Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Paper Jam in the 250-sheet Paper Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Paper Jam inside the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Paper Jam around the MP tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Paper Jam around the rear cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Paper Jam around the DM tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Printing a Status Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Operational Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

The Ready light does not turn on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

The printer does not print (Ready light off). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

The Ready light is on but nothing prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

The optional product is not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

The remaining service life of the toner cartridge is not updated (For Windows users only)91

Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

The font cannot be printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Printout is garbled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

The printout position is not correct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Graphics do not print correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

The background is dark or dirty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

White dots appear in the printout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Print quality or tone is uneven . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

A vertical line appears on the printout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Toner smudges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Areas are missing in the printed image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Completely blank pages are output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

The printed image is light or faint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

The non-printed side of the page is dirty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Print quality decreased . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Insufficient memory for current task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Insufficient memory to print all copies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Paper Handling Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Paper does not feed properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Problems Using Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Contents 4

Feed jam when using the optional paper cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

An installed option cannot be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Correcting USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

USB connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Windows operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Printer software installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Network Connection Problems (only for the DN model) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Cannot install software or drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Cannot access the shared printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Status and Error Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Printing in the PostScript 3 Mode Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

The printer does not print correctly in the PostScript mode . . . . . . . . . . . . . . . . . . . . . . . 107

The printer does not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

The printer driver or printer that you need to use does not appear in the Printer Setup Utility (Mac

OS 10.3.x and 10.4.x) or Print Center (Mac OS 10.2). . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

The font on the printout is different from that on the screen . . . . . . . . . . . . . . . . . . . . . . 108

The printer fonts cannot be installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

The edges of texts and/or images are not smooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

The printer does not print normally via the USB interface . . . . . . . . . . . . . . . . . . . . . . . . 108

The printer does not print normally via the network interface (only for the DN model)109

An undefined error occurs (Macintosh only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Printing in the PCL6/PCL5 Mode Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

The printer does not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

The printer does not print correctly in the PCL mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

The printer does not start manual duplex printing (PCL6 only) . . . . . . . . . . . . . . . . . . . 110

The font on the printout is different from that on the screen . . . . . . . . . . . . . . . . . . . . . . 110

The edges of texts and/or images are not smooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Chapter 7 About the Printer Software for Windows

Using the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Accessing the printer driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Printing a status sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Changing the Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Making Extended Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Making Optional Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Displaying consumable information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Ordering Consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Using EPSON Status Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Installing EPSON Status Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Accessing EPSON Status Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

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Detailed Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Consumables Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Job Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Notice Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Order Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Uninstalling the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Sharing the Printer on a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Sharing the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Using an additional driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Setting up clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Installing the printer driver from the CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Chapter 8 About the Printer Software for Macintosh

Using the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Accessing the printer driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Changing the Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Making Extended Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using EPSON Status Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Accessing EPSON Status Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Detailed Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Consumables Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Job Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Notice Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Uninstalling the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

For Mac OS X users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Sharing the Printer on a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Sharing the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

For Mac OS X users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Chapter 9 About the PostScript Printer Driver

System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Printer hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Computer system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Using the PostScript Printer Driver with Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Installing the PostScript printer driver for the parallel interface (only for the D model)142

Installing the PostScript printer driver for the USB interface . . . . . . . . . . . . . . . . . . . . . . 143

Installing the PostScript printer driver for the network interface . . . . . . . . . . . . . . . . . . 144

Accessing the PostScript printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Using AppleTalk under Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Using the PostScript Printer Driver with Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Contents 6

Installing the PostScript printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Selecting the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Accessing the PostScript printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Chapter 10 About the PCL6/PCL5 Printer Driver

About the PCL Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

System requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Using the PCL6/PCL5 Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Installing the PCL6 printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Accessing the PCL6 printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Appendix A Technical Specifications

Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Available paper types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Paper that should not be used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Printable area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Standard and approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

USB interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Ethernet interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Options and Consumable Products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Optional paper cassette unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Memory modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Appendix B Customer Support

Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Before Contacting Epson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Help for Users in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Help for Users in Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Help for Users in Singapore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Help for Users in Thailand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Contents 7

Help for Users in Vietnam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Help for Users in Indonesia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Help for Users in Hong Kong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Help for Users in Malaysia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Help for Users in India . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Help for Users in the Philippines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Index

Contents 8

Copyright and Trademarks

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is
assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the
use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses,
costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s
operating and maintenance instructions.

Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options or
any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson
Corporation.

Features Zoran Corporation Integrated Print System (IPS) for print language emulation.

A part of the ICC Profile contained within this product was created by Gretag Macbeth ProfileMaker. Gretag Macbeth is the registered
trademark of Gretag Macbeth Holding AG Logo. ProfileMaker is the trademark of LOGO GmbH.

IBM and PS/2 are registered trademarks of International Business Machines Corporation.
Microsoft

Apple

EPSON and EPSON ESC/P are registered trademarks and EPSON AcuLaser and EPSON ESC/P 2 are trademarks of Seiko Epson
Corporation.

Coronet is a trademark of Ludlow Industries (UK) Ltd.

Marigold is a trademark of Arthur Baker and may be registered in some jurisdictions.

CG Times and CG Omega are trademarks of Agfa Monotype Corporation and may be registered in certain jurisdictions.

Arial, Times New Roman and Albertus are trademarks of The Monotype Corporation and may be registered in certain jurisdictions.

ITC Avant Garde Gothic, ITC Bookman, ITC Zapf Chancery and ITC Zapf Dingbats are trademarks of International Typeface
Corporation and may be registered in some jurisdictions.

Antique Olive is a trademark of Fonderie Olive.

Helvetica, Palatino, Times, Univers, Clarendon, New Century Schoolbook, Miriam and David are trademarks of Heidelberger
Druckmaschinen AG which may be registered in certain jurisdictions.

Wingdings is a trademark of Microsoft Corporation and may be registered in some jurisdictions.

HP and HP LaserJet are registered trademarks of the Hewlett-Packard Company.

®

and Windows® are registered trademarks of Microsoft Corporation in the United States of America and other countries.

®

and Macintosh® are registered trademarks of Apple, Inc.

PCL is the registered trademark of Hewlett-Packard Company.

Adobe, the Adobe logo and PostScript3 are trademarks of Adobe Systems Incorporated, which may be registered in certain
jurisdictions.

Copyright and Trademarks 9

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson
disclaims any and all rights in those marks.

Copyright © 2008 Seiko Epson Corporation. All rights reserved.

Copyright and Trademarks 10

Operating System Versions

In this manual, the following abbreviations are used.

Windows refers to Windows Vista, XP, Vista x64, XP x64, 2000, Server 2003, and Server 2003 x64.

❏ Windows Vista refers to Windows Vista Ultimate Edition, Windows Vista Home Premium Edition, Windows Vista

Home Basic Edition, Windows Vista Enterprise Edition and Windows Vista Business Edition.

❏ Windows Vista x64 refers to Windows Vista Ultimate x64 Edition, Windows Vista Home Premium x64 Edition,

Windows Vista Home Basic x64 Edition, Windows Vista Enterprise x64 Edition and Windows Vista Business x64
Edition.

❏ Windows XP refers to Windows XP Home Edition and Windows XP Professional.

❏ Windows XP x64 refers to Windows XP Professional x64 Edition.

❏ Windows 2000 refers to Windows 2000 Professional.

❏ Windows Server 2003 refers to Windows Server 2003 Standard Edition and Windows Server 2003 Enterprise

Edition.

❏ Windows Server 2003 x64 refers to Windows Server 2003 x64 Standard Edition and Windows Server 2003 x64

Enterprise Edition.

Macintosh refers to Mac OS X.

❏ Mac OS X refers to Mac OS X 10.2.8 or later.

Operating System Versions 11

Safety Instructions

Safety

Warnings, Cautions, and Notes

Warnings

w

must be followed carefully to avoid bodily injury.

Cautions

c

must be observed to avoid damage to your equipment.

Notes

contain important information and useful tips on the operation of your printer.

Safety precautions

Be sure to follow the precautions carefully to ensure safe, efficient operation:

❏ Be sure to lift the printer by the correct positions as shown below.

Safety Instructions 12

❏ Be careful not to touch the fuser, which is marked CAUTION HOT SURFACE or the

surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be
very hot. If you must touch one of these areas, wait 30 minutes to allow the heat to subside
before doing so.

1. CAUTION HOT SURFACE

2. Do not insert your hand deep into the fuser unit.

❏ Do not insert your hand deep into the fuser unit as some components are sharp and may cause

injury.

❏ Avoid touching the components inside the printer unless instructed to do so in this guide.

❏ Never force the printer’s components into place. Although the printer is designed to be sturdy,

rough handling can damage it.

❏ When handling a toner cartridge, always place it on a clean, smooth surface.

❏ Do not attempt to modify a toner cartridge or take it apart. It cannot be refilled.

❏ Do not touch the toner. Keep the toner away from your eyes.

❏ Do not dispose of used toner cartridge or photoconductor unit in fire, as they can explode and

cause injury. Dispose of them according to local regulations.

❏ If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up.

Because the fine particles can cause a fire or explosion if they come into contact with a spark, do
not use a vacuum cleaner.

❏ Wait at least one hour before using a toner cartridge after moving it from a cool to a warm

environment to prevent damage from condensation.

Safety Instructions 13

❏ Be careful not to scratch the surface of the drum. When you remove the photoconductor unit

from the printer, always place it on a clean, smooth surface. Avoid touching the drum, since oil
from your skin can permanently damage its surface and affect print quality.

❏ To get the best print quality, do not store the toner cartridge in an area subject to direct sunlight,

dust, salty air, or corrosive gases (such as ammonia). Avoid locations subject to extreme or
rapid changes in temperature or humidity.

❏ To get the best print quality, when you temporarily remove the toner cartridge, the developer

unit, and the photoconductor unit from the printer, do not expose them to room light any
longer than necessary.

❏ Be sure to keep consumable components out of the reach of children.

❏ Do not leave jammed paper inside the printer. This can cause the printer to overheat.

❏ Avoid sharing outlets with other appliances.

Important Safety Instructions

Read all of the following instructions before operating your printer:

When choosing a place and power source for the printer

❏ Place the printer near an electrical outlet where you can easily plug in and unplug the power

cord.

❏ Do not place the printer on an unstable surface.

❏ Do not put your printer where the cord will be stepped on.

❏ Slots and openings in the cabinet and the back or bottom are provided for ventilation. Do not

block or cover them. Do not put the printer on a bed, sofa, rug, or other similar surface or in a
built-in installation unless proper ventilation is provided.

❏ All interface connectors for this printer are Non-LPS (non-limited power source).

❏ Connect your printer to an electrical outlet that meets the power requirements of this printer.

Your printer’s power requirements are indicated on a label attached to the printer. If you are
not sure of the power supply specifications in your area, contact your local power company or
consult your dealer.

❏ If you are unable to insert the AC plug into the electrical outlet, contact an electrician.

❏ Use the type of power source indicated on the label. If you are not sure of the type of power

available, consult your dealer or local power company.

Safety Instructions 14

❏ When connecting this product to a computer or other device with a cable, ensure the correct

orientation of the connectors. Each connector has only one correct orientation. Inserting a
connector in the wrong orientation may damage both devices connected by the cable.

❏ If you use an extension cord, make sure that the total of the ampere ratings on the products

plugged into the extension cord does not exceed the extension cord ampere rating.

❏ Unplug this printer from the wall outlet and refer servicing to a qualified service representative

under the following conditions:

A. When the power cord or plug is damaged or frayed.

B. If liquid has been spilled into it.

C. If it has been exposed to rain or water.

D. If it does not operate normally when the operating instructions are followed. Adjust only

those controls that are covered by the operating instructions since improper adjustment
of other controls may result in damage and will often require extensive work by a
qualified technician to restore the product to normal operation.

E. If it has been dropped or the cabinet has been damaged.

F. If it exhibits a distinct change in performance, indicating a need for service.

When using the printer

❏ Follow all warnings and instructions marked on the printer.

❏ Unplug this printer from the wall outlet before cleaning.

❏ Use a well-wrung cloth for cleaning and do not use liquid or aerosol cleaners.

❏ Do not use printer in a damp environment.

❏ Never push objects of any kind through cabinet slots as they may touch dangerous voltage

points or short out parts that could result in a risk of fire or electric shock.

❏ Never spill liquid of any kind on the printer.

❏ Except as specifically explained in the printer’s documentation, do not attempt to service this

product yourself.

❏ Adjust only those controls that are covered by the operating instructions. Improper adjustment

of other controls may result in damage and may require repair by a qualified service
representative.

Safety Instructions 15

Safety Information

Power cord

Caution:

c

❏ Be sure the AC power cord meets the relevant local safety standards.

Use only the power cord that comes with this product. Use of the another cord may result in fire
or electric shock.
This product’s power cord is for use with this product only. Use with other equipment may result
in fire or electric shock.

❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses

in the plug, make sure you replace them with fuses of the correct size and rating.

Laser safety labels

Warning:

w

The performance of procedures and adjustments other than those specified in the printer’s
documentation may result in hazardous radiation exposure.
Your printer is a Class 1 laser product as defined in the IEC60825 specifications. The label shown is
attached to the back of the printer in countries where required.

Internal laser radiation

Max. Average Radiation Power: 10 mW at laser aperture

Wavelength: 775 to 800 nm

This is a Class III b Laser Diode Assembly that has an invisible laser beam. The printer head unit is
NOT A SERVICE ITEM, therefore, the printer head unit should not be opened under any
circumstances. An additional laser warning label is affixed to the inside of the printer.

Safety Instructions 16

Ozone safety

Ozone emission

Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced
only when the printer is printing.

Ozone exposure limit

The recommended exposure limit for ozone is 0.1 parts per million (ppm) expressed as an average
time-weighted concentration over an eight (8) hour period.
The Epson laser printer generates less than 0.1 ppm for eight (8) hours of continuous printing.

Minimize the risk

To minimize the risk of exposure to ozone, you should avoid the following conditions:

❏ Use of multiple laser printers in a confined area

❏ Operation in conditions of extremely low humidity

❏ Poor room ventilation

❏ Long, continuous printing together with any of the above

Printer location

The printer should be located so that the exhaust gases and heat generated are:

❏ Not blown directly into the user’s face

❏ Vented directly out of the building whenever possible

Power On/Off Cautions

Do not turn off the printer:

❏ While the Ready light is flashing.

❏ While the Data light is on or flashing.

❏ While printing.

Safety Instructions 17

Chapter 1

Getting to Know Your Printer

Where to Find Information

Setup Guide

Provides you with information on assembling the printer and installing the printer software.

User’s Guide (this manual)

Provides you with detailed information on the printer’s functions, optional products, maintenance,
troubleshooting, and technical specifications.

Network Guide (only for the DN model)

Provides network administrators with information on both the printer driver and network
settings.You need to install this guide from the Network Utilities CD-ROM
hard disk before referring it.

*

The Network Utilities CD-ROM may not be included with the product in some countries or

regions. In this case, you can install the Network Guide from the Software CD-ROM.

Font Guide

Provides you with information on fonts used on the printer. You need to copy this guide, or you
can open it directly from following directory on the software CD-ROM.
For Windows: /COMMON/MANUAL/ENG/FNTG
For Macintosh: MANUAL:ENG:FNTG

Online Help for printer software

Click Help for detailed information and instructions on the printer software that controls your
printer. Online help is automatically installed when you install the printer software.

*

to your computer’s

Getting to Know Your Printer 18

Printer Parts

Front view

a. top cover (cover A)
b. control panel
c. standard lower paper cassette
d. MP tray (Multi-Purpose tray)
e. subtray
f. stopper

Rear view

D model

Getting to Know Your Printer 19

DN model

a. rear cover
b. AC inlet
c. power switch
d. option cover
e. parallel interface connector (only for the D model)
f. USB interface connector
g. network interface connector (only for the DN model)

Note:

This manual uses D model as an example of the rear view illustrations.

Getting to Know Your Printer 20

Inside the printer

a. fuser unit
b. photoconductor unit
c. toner cartridge
d. developer unit

Getting to Know Your Printer 21

Control panel

a. Information button Prints status sheets when the Error light is off and no warning is

indicated. Prints a status sheet when pressed once. If your printer
is a DN model, pressing this button for more than two seconds
prints a network status sheet. Clears the warning when a warning
is indicated.

b. Job Cancel button Press once to cancel the current print job. Press and hold for more

than two seconds to delete all jobs from the printer memory.

c. Data light (Green) On when print data is stored in the print buffer (the section of

printer memory reserved for receiving data) but not yet printed.
Flashes when the printer is processing data. Off when no data
remains in the print buffer.

d. Ready light (Green) On when the printer is ready, indicating that the printer is ready to

receive and print data. Off when the printer is not ready. This light
also comes on in combination with other lights to indicate error
situations.

e. Start/Stop button Switches the printer between ready and offline status.

f. Error light (Orange) On or flashes when an error has occurred.

g. Paper light (Orange) Turns on or flashes, and when in combination with the Error light,

usually indicates a paper-related problem. On usually indicates a
paper jam, while flashing usually indicates a paper-related error
or warning, such as when the paper source is empty.

Getting to Know Your Printer 22

h. Toner light (Orange) On when the printer’s toner cartridge has run out of toner. Flashes

to indicate that toner is running low. If this light is flashing, have a
new toner cartridge ready.

i. Memory light (Orange) Usually turns on or flashes in combination with other lights to

indicate a memory-related error or warning.

Options and Consumable Products

Options

You can add to your printer’s capabilities by installing any of the following options.

❏ 250-sheet Paper Cassette Unit (C12C802461)

This unit increases paper feeding capacity up to 250 sheets of paper. You can install up to two
units.

❏ Memory Module

This option expands the printer’s memory by allowing you to print complex and
graphics-intensive documents. The printer’s RAM can be increased up to 288 MB (320 MB for
the DN models) by adding one additional 64, 128 or 256MB 90 pin SDRAM DIMM.

Note:

Make sure that the DIMM you purchase is compatible with EPSON products. For details, contact the
store where you purchased this printer or an EPSON qualified service representative.

Consumable products

The life of the following consumable products is monitored by the printer. The printer lets you
know when replacements are needed.

Product name Product code

High Capacity Toner Cartridge 0435/0439

Standard Capacity Toner Cartridge 0436/0440

Return High Capacity Toner Cartridge 0437/0441

Return Standard Capacity Toner Cartridge 0438/0442

Note:

❏ Toner cartridge part numbers vary by location.

Getting to Know Your Printer 23

❏ Return toner cartridges are not sold in some areas.

Getting to Know Your Printer 24

Chapter 2

Printing Tasks

Loading Paper into Your Printer

This section describes how to load paper. If you use special media such as transparencies or
envelopes, see also “Selecting and Using Print Media” on page 29. For specifications or details
about the paper types and sizes, see “Paper” on page 153.

Note:

After you load papers, make sure to set the paper size/paper type in the Printer Settings dialog in the printer
driver. Otherwise, paper may not feed properly.

MP tray

The MP tray (Multi-purpose tray) is the paper source that is available for various types of paper,
such as labels, envelopes, thick paper, and transparencies.

Note:

To load envelopes, see “Envelopes” on page 30.

1. Open the MP tray, then pull the subtray out.

Printing Tasks 25

2. Slide the paper guides outward to accommodate the paper you are loading.

3. Load a stack of the desired paper on the center of the paper tray with the printable surface

facing up. Then adjust the paper guide to the size of the paper.

Note:

❏ Make sure to load the paper as far as it will go inside the MP tray.

❏ Make sure that you do not load paper beyond the limit tab.

Printing Tasks 26

a. limit tab

4. Raise the stopper.

Note:

When you use the paper that is longer than A4 size, do not raise the stopper. To prevent printouts from
being stacked and pushed out of the output tray, every time the printer ejects a couple of the printouts,
remove them from the tray.

Lower Paper Cassette Unit

This cassette gives you a second paper source in addition to the MP tray.

1. Pull the paper cassette out from the unit.

Printing Tasks 27

2. Pinch the tab and slide the paper guides to the size of paper.

3. Load a stack of the desired paper on the center of the paper cassette with the printable surface

facing down.

Note:

❏ Make sure that you do not load paper beyond the limit mark.

a. limit mark

❏ Load letterheads with the printable side facing down and with the letterhead portion at the top.

Printing Tasks 28

4. Insert the loaded paper cassette back into the unit.

5. Raise the stopper.

Note:

When you use the paper that is longer than A4 size, do not raise the stopper. To prevent printouts from
being stacked and pushed out of the output tray, every time the printer ejects a couple of the printouts,
remove them from the tray.

Selecting and Using Print Media

You can use special media, such as labels, envelopes, thick paper, and transparencies.

Printing Tasks 29

Note:

Since the quality of any particular brand or type of media may be changed by the manufacturer at any time,
EPSON cannot guarantee the quality of any type of media. Always test samples of media stock before
purchasing large quantities or printing large jobs.

Labels

Available labels:

❏ Labels designed for laser printers or plain-paper copiers

❏ Labels that completely cover the backing sheet, with no gaps between the individual labels

Available paper source:

❏ MP tray

Printer driver settings:

Paper Size: A4, LT

Paper Source: MP tray

Paper Type: Labels

Note:

❏ Depending on the quality of labels, the printing environment, or the printing procedure, labels might be

wrinkled. Make a trial print run before you print on a lot of labels.

❏ Duplex printing is not available for labels.

❏ Press a sheet of paper on top of each sheet of labels. If the paper sticks, do not use those labels in your

printer.

Envelopes

Available envelopes:

❏ Envelopes that have no glue or no tape

Cautions

c

Do not use any window envelope other than the ones designed for laser printers. The plastic on most
window envelopes will melt.

Printing Tasks 30

Available paper source:

❏ MP tray

Printer driver settings:

Paper Size: MON, C10, DL, C5, C6, IB5

Paper Source: MP tray

Note:

❏ Set the envelope with the printable surface facing up.

❏ Depending on the quality of envelopes, the printing environment, or the printing procedure, envelopes

might be wrinkled. Make a trial print run before you print on a lot of envelopes.

❏ Duplex printing is not available for envelopes.

Thick paper

Available paper source:

❏ MP tray

Printer driver settings:

Paper Size: A4, A5, B5, LT, EXE

Paper Source: MP tray

Paper Type: Thick (121 to 220 g/m² paper)

Printing Tasks 31

Semi-thick paper

Available paper source:

❏ MP tray

❏ Standard lower paper cassette

❏ Optional paper cassette

Printer driver settings:

Paper Size: A4, A5, B5, LT, EXE

Paper Source: Auto Selection

Paper Type: Semi-Thick (91 to 120 g/m² paper)

Transparencies

Available paper source:

❏ MP tray

Printer driver settings:

Paper Size: A4, LT

Paper Source: MP tray

Paper Type: Transparency

Custom paper size

Available paper size:

❏ 70.0 × 148.0 mm to 215.9 × 356.0 mm

Available paper source:

❏ MP tray

Printer driver settings:

Printing Tasks 32

Paper Size: User Defined Size

Paper Source: MP tray

Paper Type: Normal, Semi-Thick, or Thick

Note:

Depending on the quality of the non-standard size paper, the printing environment, or the printing
procedure, the paper might skew. Make a trial print run before you print on a lot of non-standard size paper.

Note:

❏ For Windows, access the printer driver, then select User Defined Size from the Paper Size list on the

Basic Settings tab. In the User Defined Paper Size dialog box, adjust the Paper Width, Paper Length, and
Unit settings to match your custom paper. Then click OK and your custom paper size will be saved.

❏ The saved paper sizes can only be used with the printer driver you saved them to. Even if multiple printer

names are set for a printer driver, the settings can be available only for the printer name in which you
saved the settings.

❏ When sharing the printer on a network, you cannot create User defined size at the client.

❏ For Mac OS X 10.2 or 10.3, follow the steps below to save your custom paper size.

1. Open the Page Setup dialog box.

2. Select Custom Page Size from the Settings drop-down list.

3. Click New.

4. Enter the setting's name and specify the paper size, and then click OK.

❏ For Mac OS X 10.4, follow the steps bellow to save your custom paper size.

1. Open the Page Setup dialog box.

2. Select Manage Custom Sizes from the Paper Size drop-down list.

3. Click .

4. Double-click Untitled and enter the setting's name.

5. Specify the paper size and click OK.

Cancelling a Print Job

From the printer

Press the + Cancel Job button on the printer’s control panel.

Printing Tasks 33

From the computer

For Windows users

Double-click your printer’s icon on the taskbar. Select the job in the list, then click Cancel from the
Document menu.

For Mac OS X users

Open Printer Setup Utility (for Mac OS X 10.3 and 10.4) or Print Center (for Mac OS X 10.2) and
double-click your printer from the print queue. Then, select Delete Job from the jobs menu.

Setting the Print Quality

You can change the print quality of printouts through settings in the printer driver.

In the Automatic setting, you can select a print mode according to your printing purpose. The
printer driver makes optimal settings depending on the print mode you have selected. In the
Advanced setting, you have more setting options.

Note:

The printer driver’s online help provides details on printer driver settings.

Note for Macintosh users:

Maximum cannot be selected from the Automatic settings. Select Advanced settings to select Maximum.

Using the Automatic setting

For Windows users

1. Click the Basic Settings tab.

Printing Tasks 34

2. Select Automatic, then choose desired printing quality.

3. Click OK.

For Mac OS X users

1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select the Basic Settings tab.

Printing Tasks 35

3. Select Automatic, then choose the resolution from the drop-down list.

Using the Advanced setting

For Windows users

1. Click the Basic Settings tab.

Printing Tasks 36

2. Select Advanced. Then select the most appropriate setting from the list according to the type of

document or image you want to print.

When you choose a predefined setting, other settings such as Print Quality and Screen are set
automatically. Changes are shown in the current settings list on the Setting Information dialog box
that appears by pressing the Setting Info. button on the Optional Settings tab.

For Mac OS X users

1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select the Basic Settings tab.

Printing Tasks 37

3. Select Advanced, then click More Settings.

4. Set the appropriate setting in the Advanced dialog box.

When you choose a predefined setting, other settings such as Print Quality and Screen are set
automatically. Changes are shown in the Summary drop-down list in the Print dialog box.

Customizing print settings

If you need to change detailed settings, make the settings manually.

Note:

To print the highest resolution, set Print Quality to Maximum.

For Windows users

1. Click the Basic Settings tab.

2. Select Advanced, then click More Settings.

3. Make appropriate settings. For details about each setting, see online help.

4. Click OK.

For Mac OS X users

1. Open the Print dialog box.

Printing Tasks 38

2. Select Printer Settings from the drop-down list, and select Basic Settings tab.

3. Select Advanced, then click More Settings.

4. Make appropriate settings. For details about each setting, click the button.

5. Click OK.

Saving your settings

You can save your custom settings.

Note:

❏ You cannot use a predefined setting name for your custom settings.

❏ The saved custom settings can only be used with the printer driver you saved them to. Even if multiple

printer names are set for a printer driver, the settings can be available only for the printer name in which
you saved the settings.

❏ You cannot delete predefined settings.

For Windows users

Note:

When sharing the printer on a network, the Save Settings is grayed out and you cannot create a custom
setting at the client.

1. Click the Basic Settings tab.

2. Select Advanced, then click Save Settings to open the Custom Settings dialog box.

3. Type a name for your custom settings in the Name box, then click Save.

Your settings will appear in the list on the Basic Settings tab.

Note:

To delete a custom setting, follow the step 1 and 2, select the setting in the Custom Settings dialog box, then
click Delete.

You can create new settings in the More Settings dialog box. When you create new settings,
Custom Settings is displayed in the list on the Basic Settings tab. In this case, the original setting is
not overwritten. To save the new settings, save them under a new name.

For Mac OS X users

1. Open the Print dialog box.

Printing Tasks 39

2. Click Save or Save As in the Presets.

3. Type a name for your custom settings in the Name box, then click OK.

Your settings will appear in the Presets drop-down list.

Note:

❏ To delete a custom setting, select the setting, then select Delete in the presets drop-down list.

❏ The Custom Setting option is a standard feature of Mac OS X.

Toner Save mode

To reduce the amount of toner used in printing documents, you can print rough drafts using the
Toner Save mode.

Note:

This function is for Windows only.

1. Click the Basic Settings tab.

2. Select Advanced, then click More Settings to open the More Settings dialog box.

3. Select the Toner Save check box, then click OK.

Setting the Advanced Layout

Duplex printing

This function allows you to print on both sides of the paper automatically.

For Windows users

1. Click the Basic Settings tab.

Printing Tasks 40

2. Select the Duplex check box, then select Left, Top, or Right as the binding position.

3. If you want to make detailed settings, click Duplex Settings to open the Duplex Settings dialog

box.

4. Make appropriate settings. For details about each setting, see online help.

5. Click OK.

Note:

The alert screen appears on the computer. Click OK.

For Mac OS X users

1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select the Basic Settings tab.

Printing Tasks 41

3. Select the Duplex check box, then select Left, Top, or Right as the binding position.

4. If you want to make detailed settings, click Duplex Settings to open the Duplex Settings dialog

box.

5. Make appropriate settings. For details about each setting, see online help.

6. Click Print.

Modifying the print layout

This function allows you to print multiple pages on single sheets of paper.

For Windows users

1. Click the Advanced Layout tab.

2. Select the Print Layout check box and the number of pages you want to print on one sheet of

paper.

Printing Tasks 42

3. If you want to make detailed settings, click More Settings. The Print Layout Settings dialog

box appears.

4. Make appropriate settings. For details about each setting, see online help.

5. Click OK.

For Mac OS X users

1. Open the Print dialog box.

2. Select Layout from the drop-down list.

3. Select the number of pages you want to print on one sheet of paper from the drop-down list.

Printing Tasks 43

4. Click Print.

Note:

The Layout settings are a standard feature of Mac OS X.

Resizing printouts

This function allows you to enlarge or reduce your document.

For Windows users

1. Click the Advanced Layout tab.

2. Select the Zoom Options check box.

3. If you want to resize pages automatically to fit the output paper, select the desired paper size

from the Output Paper drop-down list.
If you want to resize pages to a specified magnification, select the Zoom To check box, then
specify the percentage. You can also select the output paper size.

4. Select Upper Left (to print reduced page image at upper left corner of the paper) or Center (to

print reduced page image with centering) for Location setting.

Note:

This setting is not available when you select Zoom To check box.

Printing Tasks 44

5. Click OK.

For Mac OS X users

Note:

❏ The enlarging or reducing rate is automatically specified according to the paper size you select.

❏ This function is not available with Mac OS X 10.2 and 10.3.

1. Open the Print dialog box.

2. Select Paper Handling from the drop-down list.

3. Select Scale to fit paper size and select the desired paper size from the drop-down list.

Note:

If you select Scale down only, your documents are not enlarged even if you select the large paper size.

Printing watermarks

This function allows you to print a text-based or image-based watermark on your document.

For Windows users

1. Click the Advanced Layout tab.

Printing Tasks 45

2. Select a watermark that you want to use from the Watermark drop-down list.

3. If you want to make detailed settings, click Watermark Settings, and make appropriate

settings. For details about each setting, see online help.

4. Click OK.

For Mac OS X users

1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select the Basic Settings tab.

Printing Tasks 46

3. Click Stamp Function.

4. Select the Watermark check box, then click Watermark Settings.

5. Select a watermark from the Watermark drop-down list.

6. Make appropriate settings. For details about each setting, see online help.

7. Click OK.

Making a new watermark

For Windows users

1. Click the Advanced Layout tab.

2. Click New/Delete.

3. Select Text or BMP and type a name for the new watermark in the Name box.

4. If you select Text, type the watermark text in the Text box. If you select BMP, click Browse,

select the BMP file you want to use, then click OPEN.

5. Type the watermark name in the Name box.

6. Click Save. Your watermark will appear in the List box.

Note:

❏ To edit the saved text watermark, select it from the List box, then follow the step 4 to 6.

Printing Tasks 47

❏ To remove the saved watermark, select it from the List box, then click Delete. After removing it, be

sure to click OK to close the dialog box.

7. Click OK.

Note:

❏ You can register up to 10 custom watermarks.

❏ The saved watermarks can only be used with the printer driver you saved them to. Even if multiple

printer names are set for a printer driver, the settings can be available only for the printer name in which
you saved the settings.

❏ When sharing the printer on a network, you cannot create an user defined watermark at the client.

For Mac OS X users

1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select the Basic Settings tab.

3. Click Stamp Function.

4. Select the Watermark check box, then click Watermark Settings.

5. Click New/Delete.

6. Click Add Text or Add Image on the Custom Settings dialog box.

Printing Tasks 48

7. If you select Add Text, type the watermark text, select the Font and Style, then click OK on the

Edit Text dialog box. If you select Add Image, select an image file (PDF, PNG, or JPG), then
click Open.

Note:

To type the watermark text, open the Text Input dialog box by clicking the text box. Type the text, then
click OK.

8. Type the file name in the Watermark box, then click Save.

Note:

❏ To edit the saved text watermark, select it from the Mark List box, then click Edit Text. After

editing, be sure to click Save.

❏ To remove the saved watermark, select it from the Mark List box, then click Mark Delete. After

removing it, be sure to click Save.

9. Select a custom watermark that has been saved from the Watermark drop-down list on the

Watermark Setting dialog box, and then click OK.

Note:

You can register up to 32 custom watermarks.

Printing headers and footers

This function allows you to print user name, computer name, date, time, or collate number, at the
top or bottom of each page in a document.

For Windows users

1. Click the Advanced Layout tab.

Printing Tasks 49

2. Select the Header/Footer check box, then click Header/Footer Settings.

3. Select the items from the drop-down list.

Note:

If you select Collate Number, the number of copies is printed.

4. Click OK.

For Mac OS X users

1. Open the Print dialog box.

2. Select Printer Settings from the drop-down list, and select Basic Settings tab.

Printing Tasks 50

3. Click Stamp Function.

4. Select the Header/Footer check box, then click Header/Footer Settings.

5. Select the items from the drop-down list.

Note:

If you select Collate Number, the number of copies is printed.

6. Click OK.

Printing with an overlay

This function allows you to print a standard form or letterhead onto the original document.

Note:

❏ This function is for Windows only.

❏ The overlay function is available only when High Quality (Printer) is selected for the Printing Mode

in the Extended Settings dialog box from the Optional Settings tab.

Creating an overlay

1. Open the file that you want to create an overlay.

2. From the application, access the printer driver. For details, see “Accessing the printer driver”

on page 112.

Printing Tasks 51

3. Click the Advanced Layout tab.

4. Select the Form Overlay check box.

5. Select Create Overlay Data, then click More Settings. The Create Form dialog box appears.

6. Type the form name in the Form Name box and its description in the Description box.

7. Select Foreground Document or Background Document to specify whether the overlay will

be printed as foreground or background of the document.

8. Select the Assign to Paper Source check box to display the form name in the Paper Source

drop-down list on the Basic Settings tab.

9. Click OK in the Create Form dialog box.

10. Click OK (For Windows 2000, click Apply) in the Advanced Layout tab.

Note:

To change the settings of the overlay form data you created, access the printer driver and repeat all the steps
in this page. Note that on the step 5, select Overlay Print, then click Edit Form.

Printing Tasks 52

Printing an overlaid document

You can select the registered form data from the Paper Source drop-down list on the Basic Settings
tab. For registering form data in the Paper Source, see step 8 in “Creating an overlay” on page 51.
If overlay form data is not registered in the Paper Source or if you want to make detailed settings,
follow the steps below.

1. Open the file to print with overlay data.

2. From the application, access the printer driver. For details, see “Accessing the printer driver”

on page 112.

3. Click the Advanced Layout tab.

4. Select the Form Overlay check box.

5. Select the Overlay Print check box, then click More Settings. The Form Selection dialog box

appears.

6. Make appropriate settings. For details about each setting, see online help.

7. Click OK in the Form Selection dialog box.

8. Click OK in the Advanced Layout tab.

9. Click OK (For Windows 2000, click Print).

Saving an overlaid form pre-settings

This function allows you to save the settings you made from “Printing an overlaid document” on
page 53.

1. From the Form Selection dialog box, click Save/Delete. To open the dialog box, see “Printing

an overlaid document” on page 53.

2. Type the pre-settings name in the Form Pre-Settings Name box, then click Save. Your

pre-settings name will appear in the Form Pre-Settings drop-down list in the Form Selection
dialog box.

3. Click OK. Your pre-settings name will appear in the Pre-Settings drop-down list in the

Advanced Layout dialog box.

Note:

❏ To delete an overlaid form pre-setting, follow the step 1, select the pre-settings name you want to

delete from Form Pre-Settings drop-down list, click Delete. then click OK.

❏ You can save up to 20 pre-settings.

Printing Tasks 53

Printing Web Pages to Fit Your Paper Size

This function allows you to make Web pages fit to your paper size when printing. Install EPSON
Web-To-Page from the printer software CD-ROM.

Note:

This software is for Windows only.

After you install EPSON Web-To-Page, the menu bar is displayed on the Microsoft Internet
Explorer Toolbar. If it does not appear, select Toolbars from the View menu of Internet Explorer,
and then select EPSON Web-To-Page.

Printing Tasks 54

Chapter 3

Installing Options

Optional Paper Cassette Unit

For details about the paper types and sizes that you can use with the optional paper cassette unit,
see “Lower Paper Cassette Unit” on page 27. For specifications, see “Optional paper cassette unit”
on page 158.

Handling precautions

Always pay attention to the following handling precautions before installing the option:

Be sure to lift the printer from the positions shown below.

Warning:

w

To lift the printer safely, you must hold it in the positions shown above. If carried incorrectly, the
printer may be dropped and damaged or cause an injury.

Installing the optional paper cassette unit

1. Turn the printer off and unplug the power cord and all the interface cables.

Installing Options 55

D model

DN model

*OFF

Caution:

c

Make sure to unplug the power cord from the printer to prevent getting an electrical shock.

2. Carefully remove the optional paper cassette unit from its carton and place it where you intend

to set up the printer.

Note:

❏ Remove the protective materials from the unit.

❏ Keep all protective materials in case you want to ship the optional paper cassette unit in the future.

Installing Options 56

3. Carefully, grasp the printer at the position indicated below and lift it carefully.

4. Align the corners of the printer and the unit, then lower the printer gently onto the unit so that

the connector and two pins on the top of the unit fit into the terminal and the holes on the
bottom of the printer respectively.

Note:

You can install up to two optional paper cassette units. When you install two units, stack them up
against each other, and then place the printer on them.

Installing Options 57

5. Pull the paper cassette out from the unit.

6. Turn the lever to the position as shown below to lock the optional paper cassette unit.

7. Insert the paper cassette back into the unit.

8. Reconnect all the interface cables and the power cord.

Installing Options 58

9. Plug the printer’s power cord into an electrical outlet.

10. Turn on the printer.

To confirm that the option is installed correctly, print a Status Sheet. See “Printing a Status Sheet”
on page 90.

Note for Windows users:

If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See
“Making Optional Settings” on page 113.

Note for Macintosh users:

When you have attached or removed printer options, you need to delete the printer using Print Setup
Utility (for Mac OS X 10.3 and 10.4) or Print Center (for Mac OS X 10.2), and then re-register the printer.

Removing the optional paper cassette unit

Perform the installation procedure in reverse.

Memory Module

By installing a Dual In-line Memory Module (DIMM), you can increase printer memory up to 288
MB (320 MB for the DN models). You may want to add additional memory if you are having
difficulty printing complex graphics.

Installing a memory module

Warning:

w

Be careful when working inside the printer as some components are sharp and may cause injury.

Caution:

c

Before you install a memory module, be sure to discharge any static electricity by touching a grounded
piece of metal. Otherwise, you may damage static-sensitive components.

Installing Options 59

1. Turn the printer off and unplug the power cord.

*OFF

Caution:

c

Make sure to unplug the power cord from the printer to prevent getting an electrical shock.

2. Remove the screw on the option cover on the back of the printer using the screw driver.

Installing Options 60

3. Remove the option cover.

4. Identify the memory slot. The position is shown below.

a. memory slot

5. Push a white stopper until it stops.

Installing Options 61

6. Insert the memory module into the memory slot until it stops.

7. Slide the white stopper back toward you to lock the memory module.

Caution:

c

❏ Do not apply too much force.

❏ Be sure to insert the memory facing the correct way.

❏ Do not remove any modules from the circuit board. Otherwise, the printer will not work.

8. Reattach the option cover.

9. Tighten the screw on the option cover using the screw driver.

10. Reconnect all the interface cables and the power cord.

11. Plug the printer’s power cord into an electrical outlet.

12. Turn on the printer.

To confirm that the option is installed correctly, print a Status Sheet. See “Printing a Status Sheet”
on page 90.

Installing Options 62

Note for Windows users:

If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See
“Making Optional Settings” on page 113.

Note for Macintosh users:

When you have attached or removed printer options, you need to delete the printer using Print Setup
Utility (for Mac OS X 10.3 and 10.4), Print Center (for Mac OS X 10.2), and then re-register the printer.

Removing a memory module

Warning:

w

Be careful when working inside the printer as some components are sharp and may cause injury.

Caution:

c

Before you remove a memory module, be sure to discharge any static electricity by touching a grounded
piece of metal. Otherwise, you may damage static-sensitive components.

Perform the installation procedure in reverse.

Installing Options 63

Chapter 4

Replacing Consumable Products

Precautions During Replacement

Always observe the following handling precautions when replacing consumable products:

For details about the replacement, see the instructions on the package.

❏ Provide enough space for the replacement procedure. You will have to open some parts (such

as the printer cover) of the printer when you are replacing consumables.

❏ Do not install the consumable products that reach end of service life into the printer.

Warning:

w

❏ Be careful not to touch the fuser, which is marked CAUTION HOT SURFACE, or the

surrounding areas. If the printer has been in use, the fuser and surrounding areas may be very hot.

❏ Do not dispose of used consumable products in fire, as they may explode and cause injury. Dispose

of them according to local regulations.

Precautions for Replacing the Toner Cartridge

When the Toner light and the Error light are on, the printer has run out of toner. If the indicator
lights light up in this manner, or if a message is displayed on the EPSON Status Monitor screen,
replace the toner cartridge.

Always observe the following handling precautions when replacing the consumable products:

❏ Installing a genuine consumable product is recommended. Using a non-genuine consumable

product may affect print quality. EPSON shall not be liable for any damages or problems
arising from the use of consumable products not manufactured or approved by EPSON.

❏ When handling a toner cartridge, always place them on a clean, smooth surface.

❏ If you move a toner cartridge from a cool to a warm environment, wait for at least one hour

before installing it to prevent damage from condensation.

❏ Do not expose the toner cartridge to room light any longer than necessary.

Replacing Consumable Products 64

❏ The toner cartridge is not an independent unit that you install directly into the printer. The

cartridge needs to be inserted into the developer unit’s casing and then installed into the
printer.

Warning:

w

❏ Do not touch the toner. Always keep toner away from your eyes. If toner gets on your skin or

clothes, wash it off with soap and water immediately.

❏ Keep consumable products out of the reach of children.

❏ Do not dispose of used consumable products in fire, as they may explode and cause injury. Dispose

of them according to local regulations.

❏ If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up.

Because the fine particles can cause a fire or explosion if they come into contact with a spark, do
not use a vacuum cleaner.

❏ Be careful not to touch the fuser, which is marked CAUTION HOT SURFACE, or surrounding

areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. If you
must touch one of these areas, wait 30 minutes to allow the heat subside before doing so.

Replacing Consumable Products 65

Caution:

c

❏ You must completely open the printer cover when replacing the toner cartridge; otherwise, you

may damage the printer.

❏ Never touch the developing roller that is exposed after removing the protective cover; otherwise,

print quality may decline.

❏ When you replace the toner cartridge, wipe paper dust and marks from the metal roller inside the

printer with a dry and soft cloth as shown below.

* metal roller

Replacing Consumable Products 66

Chapter 5

Cleaning and Transporting the Printer

Cleaning the Printer

The printer needs only minimal cleaning. If the printer’s outer case is dirty or dusty, turn off the
printer and clean it with a soft, clean cloth moistened with a mild detergent.

Caution:

c

Never use alcohol or paint thinner to clean the printer cover. These chemicals can damage the
components and the case. Be careful not to get water onto the printer mechanism or any electrical
components.

Cleaning the pickup roller

1. Turn off the printer.

*OFF

Cleaning and Transporting the Printer 67

2. Pull the paper cassette unit out and remove the papers.

3. Gently wipe the rubber parts of the pickup roller inside the printer with a well-wrung wet

cloth.

4. Load the papers back on the paper cassette unit and reinstall the cassette.

Cleaning and Transporting the Printer 68

Cleaning inside the printer

1. Open the top cover and MP tray.

2. Remove the developer unit containing the toner cartridge.

3. Put your finger into the hole of the outer green knob on each side of the photoconductor unit.

Then, pull the photoconductor unit towards you.

Cleaning and Transporting the Printer 69

Warning:

w

Be careful not to touch the fuser, which is marked CAUTION HOT SURFACE, or the
surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very
hot. If you must touch one of these areas, wait 30 minutes to allow the heat to subside before doing
so.

Caution:

c

❏ Never touch the developing roller that is exposed after removing the protecting cover;

otherwise, print quality may decline.

❏ Do not expose the photoconductor unit to room light any longer than necessary.

❏ Never touch the photoconductor unit’s light-sensitive drum; otherwise, print quality may

decline.

Cleaning and Transporting the Printer 70

4. Wipe paper dust and marks from the metal roller inside the printer with a dry and soft cloth as

shown below.

* metal roller

5. Move the green cleaning lever of the photoconductor wire back and forth slowly several times

from one end to the other.

Note:

❏ If the protective tape is stuck on the photoconductor unit, remove the tape before moving the cleaning

lever.

❏ After cleaning, make sure to return the green cleaning lever to the original position until it locks.

Cleaning and Transporting the Printer 71

6. Insert the photoconductor unit slowly all the way in.

7. Insert the developer unit containing the toner cartridge slowly all the way in.

8. Close the top cover and MP tray.

Cleaning and Transporting the Printer 72

Transporting the Printer

Finding a place for the printer

When relocating the printer, always choose a location that has adequate space for easy operation
and maintenance. Use the following illustration as a guide for the amount of space required around
the printer to ensure smooth operation.

a. 20 cm
b. 20 cm
c. 30 cm
d. 50 cm
e. 30 cm

To install and use any of the following options, you will need the indicated amount of additional
space.

The 250-sheet paper cassette unit adds 10 cm (3.9 in.) to the bottom of the printer.

In addition to space considerations, always heed the following precautions when finding a place to
locate the printer:

❏ Place the printer where you can easily unplug the power cord.

Cleaning and Transporting the Printer 73

❏ Keep the entire computer and printer system away from potential sources of interference, such

as loudspeakers or the base units of cordless telephones.

❏ Avoid using an electrical outlet that is controlled by wall switches or automatic timers.

Accidental disruption of power can erase valuable information in your computer’s and
printer’s memory.

Caution:

c

❏ Leave adequate room around the printer to allow for sufficient ventilation.

❏ Avoid locations that are subject to direct sunlight, excessive heat, moisture, or dust.

❏ Avoid using outlets that other appliances are plugged into.

❏ Use a grounded outlet that matches the printer’s power plug. Do not use an adapter plug.

❏ Only use an outlet that meets the power requirements for this printer.

For long distances

Repacking the printer

If you need to transport your printer for long distances, carefully repack it using the original box
and packing materials.

1. Turn off the printer and remove the following items:

❏ Power cord

❏ Interface cables

❏ Loaded paper

❏ Toner cartridge

❏ Developer unit

❏ Installed options

Caution:

c

Do not remove the photoconductor unit. If you carry the printer without the photoconductor unit
installed, the printer may be damaged.

2. Attach the protective materials onto the printer, then repack the printer in its original box.

Caution:

c

When moving the printer, always keep it horizontal.

Cleaning and Transporting the Printer 74

For short distances

Always pay attention to the following handling precautions when you need to move the printer for
short distances.

1. Turn off the printer and remove the following items:

❏ Power cord

❏ Interface cables

❏ Loaded Paper

❏ Installed options

2. Be sure to lift the printer by the correct positions as shown below.

Caution:

c

When moving the printer, always keep it horizontal.

Cleaning and Transporting the Printer 75

Chapter 6

Troubleshooting

Clearing Jammed Paper

If paper becomes jammed in the printer, the EPSON Status Monitor provides alert messages.

Precautions for clearing jammed paper

Be sure to observe the following points when you clear jammed paper.

❏ Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause

other paper jams. Pull it gently in order to avoid tearing.

❏ Always try to remove jammed paper with both hands to avoid tearing it.

❏ If jammed paper is torn and remains in the printer, or if paper is jammed in a place not

mentioned in this section, contact your dealer.

❏ Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer

driver.

❏ Do not expose the photoconductor unit to sunlight at all.

Warning:

w

❏ Be careful not to touch the fuser, which is marked CAUTION HOT SURFACE, or the

surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very
hot.

❏ Do not insert your hand deep into the fuser unit as some components are sharp and may cause

injury.

Troubleshooting 76

Paper Jam around the standard lower cassette

1. Remove the standard paper cassette, gently pull any sheets of paper out, and reinstall the paper

cassette.

Paper Jam around the 250-sheet Paper Cassette Unit

1. Remove the optional paper cassette, gently pull any sheets of paper out, and reinstall the paper

cassette.

Troubleshooting 77

2. Remove the standard paper cassette, gently pull any sheets of paper out, and reinstall the paper

cassette.

Paper Jam in the 250-sheet Paper Cassette Unit

1. Remove the optional paper cassettes from the bottom one, then gently pull any sheets of paper

out.

Troubleshooting 78

2. Reinstall the paper cassettes.

Paper Jam inside the printer

1. Open the top cover and MP tray.

2. Remove the developer unit containing the toner cartridge.

Troubleshooting 79

3. Put your finger into the hole of the outer green knob on each side of the photoconductor unit.

Then, pull the photoconductor unit towards you.

Warning:

w

Be careful not to touch the fuser, which is marked CAUTION HOT SURFACE, or the
surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very
hot. If you must touch one of these areas, wait 30 minutes to allow the heat to subside before doing
so.

Troubleshooting 80

Caution:

c

❏ Never touch the developing roller that is exposed after removing the protecting cover;

otherwise, print quality may decline.

❏ Do not expose the photoconductor unit to room light any longer than necessary.

❏ Never touch the photoconductor unit’s light-sensitive drum; otherwise, print quality may

decline.

4. Gently pull any sheets of paper out straight towards you.

Troubleshooting 81

5. Insert the photoconductor unit slowly all the way in.

6. Insert the developer unit containing the toner cartridge slowly all the way in.

Note:

If you cannot insert the developer unit all the way in, remove and insert the photoconductor unit, then
insert the developer unit again.

7. Close the top cover and MP tray.

Troubleshooting 82

Paper Jam around the MP tray

1. Remove the paper on the subtray, then bring the subtray back into the MP tray.

Caution:

c

Even if you see any jammed paper when you perform this step, do not pull it out. Otherwise, the
printer may be damaged.

2. Open the top cover.

Troubleshooting 83

3. Remove the developer unit containing the toner cartridge.

4. Put your finger into the hole of the outer green knob on each side of the photoconductor unit.

Then, pull the photoconductor unit towards you.

Warning:

w

Be careful not to touch the fuser, which is marked CAUTION HOT SURFACE, or the
surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very
hot. If you must touch one of these areas, wait 30 minutes to allow the heat to subside before doing
so.

Troubleshooting 84

Caution:

c

❏ Never touch the developing roller that is exposed after removing the protecting cover;

otherwise, print quality may decline.

❏ Do not expose the photoconductor unit to room light any longer than necessary.

❏ Never touch the photoconductor unit's light-sensitive drum; otherwise, print quality may

decline.

5. Gently pull any sheets of paper out straight towards you.

Troubleshooting 85

6. Insert the photoconductor unit slowly all the way in.

7. Insert the developer unit containing the toner cartridge slowly all the way in.

Note:

If you cannot insert the developer unit all the way in, remove and insert the photoconductor unit, then
insert the developer unit again.

8. Close the top cover and load the paper back on the MP tray.

Troubleshooting 86

Note:

For details about loading papers, see “MP tray” on page 25.

Paper Jam around the rear cover

1. Open the rear cover.

2. Pull the green labeled lever down and gently pull any sheets of paper out.

Troubleshooting 87

3. Close the rear cover.

4. Open and close the top cover.

Paper Jam around the DM tray

1. Remove the standard paper cassette.

Troubleshooting 88

2. From the rear view, push the DM tray and gently pull any sheets of paper out.

Note:

Do not touch any metal part except the green lever on the DM tray.

3. From the front view, push the DM tray and gently pull any sheets of paper out.

4. Reinstall the paper cassette.

5. Open and close the top cover.

Troubleshooting 89

Printing a Status Sheet

To confirm the current status of the printer, and that the options are installed correctly, print a
status sheet using the printer’s control panel or the printer driver.

To print a status sheet from the printer’s control panel, see “Control panel” on page 22.

To print a status sheet from the printer driver, for Windows, see “Printing a status sheet” on page

113.

Operational Problems

The Ready light does not turn on

Cause What to do

The power cord may not be properly plugged into
the electrical outlet.

The electrical outlet may be controlled by an
outside switch or an automatic timer.

Turn off the printer, check the power cord connections between
the printer and the electrical outlet, then turn the printer back on.

Make sure that the switch is turned on or plug another electrical
device into the outlet to check whether the outlet is operating
properly.

The printer does not print (Ready light off)

Cause What to do

The printer is offline. Press the Start/Stop button once to switch the printer to ready

status.

Some error may have occurred. Check if an error light is on or flashing. See “Status and Error

Lights” on page 100.

The Ready light is on but nothing prints

Cause What to do

Your computer may not be properly connected to
the printer.

Perform the procedure illustrated in the Setup Guide.

The interface cable may not be plugged in securely. Check both ends of the interface cable between the printer

and the computer.

Troubleshooting 90

You may not be using the correct interface cable. If you are using the USB interface, use a Revision 2.0 cable.

Your application software is not properly set up for
your printer.

Your computer system’s memory is too small to
handle the volume of data in your document.

Make sure that the printer is selected in your application
software.

Try reducing the image resolution of your document in the
application software, or install more memory in your computer
if you can.

The optional product is not available

Cause What to do

The printer does not recognize the optional product. Print a status sheet to see if the printer recognizes the optional

product. If not, reinstall the optional product.

For Windows users, EPSON Status Monitor is not
installed.
For Macintosh users, you do not re-register the printer.

For Windows users:

You have to install EPSON Status Monitor, or make settings
manually in the printer driver. See “Making Optional Settings”
on page 113.

For Macintosh users:

When you have attached or removed options from the
printer, you need to start EPSON Status Monitor, or delete and
re-register the printer.
To delete the printer, use Print Setup Utility (for Mac OS X 10.3
and 10.4) or Print Center (for Mac OS X 10.2).

The remaining service life of the toner cartridge is not updated (For Windows users only)

Cause What to do

The interval between updating information for the
consumables is too long.

Press the Get Information Now button on the Consumable Info
Settings dialog box. You can also change the interval for
updating information about the consumables on the
Consumable Info Settings dialog box.

Printout Problems

The font cannot be printed

Cause What to do

Troubleshooting 91

For Windows users, you may use the printer fonts
substituted for specified TrueType fonts.

The selected font is not supported by your printer. Make sure that you have installed the correct font. See the

In the printer driver, choose the Print TrueType fonts as bitmap
check box in the Extended Settings dialog box.

Font Guide for more information.

Printout is garbled

Cause What to do

The interface cable may not be plugged in securely. Make sure that both ends of the interface cable are plugged

in securely.

You may not be using the correct interface cable. If you are using the USB interface, use a Revision 2.0 cable.

Note:

If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified
service representative.

The printout position is not correct

Cause What to do

The page length and margins may be set incorrectly
in your application.

The Paper Size setting may be incorrect. Make sure that the correct paper size is selected in the printer

MP Tray Size setting may be incorrect. Make sure that you have selected MP Tray in the Paper Source

Make sure that you are using the correct page length and
margin settings in your application.

driver settings.

drop-down list and specified the correct paper size in the
printer driver settings.

Graphics do not print correctly

Cause What to do

The printer emulation setting in your application may
be incorrect.

You may need more memory. Graphics require large amounts of memory. Install an

Make sure that your application is set for the printer emulation
you are using. For example, if you are using the ESC/Page
mode, make sure that your application is set to use an
ESC/Page printer.

appropriate memory module. See “Memory Module” on
page 59.

Troubleshooting 92

Print Quality Problems

The background is dark or dirty

Cause What to do

You may not be using the correct type of paper for
your printer.

The paper path inside the printer may be dusty. Clean internal printer components by printing three pages

The Density setting may be too dark. In the printer driver, click the Optional Settings tab in the

If the surface of your paper is too rough, printed characters
may appear distorted or broken. Smooth, high-quality copier
paper is recommended for best results. See “Available paper
types” on page 153 for information on choosing paper.

with only one character per page.

Extended Settings dialog box, then lighten the Density setting.

White dots appear in the printout

Cause What to do

The paper path inside the printer may be dusty. Clean internal printer components by printing three pages

with only one character per page.

Print quality or tone is uneven

Cause What to do

Your paper may be moist or damp. Do not store paper in a humid or damp environment.

The toner cartridge may be near the end of its service
life.

If the message in EPSON Status Monitor indicates that the
toner cartridge is near the end of its service life, replace it. See
“Precautions for Replacing the Toner Cartridge” on page 64.

For Windows users, you can also check the remaining service
lives of the toner cartridge by looking at the Basic Settings tab
in the printer driver.

A vertical line appears on the printout

Cause What to do

Either the metal roller or photoconductor wire inside
the printer is dirty.

Clean the metal roller and photoconductor wire inside the
printer. For details, see “Cleaning inside the printer” on page

69.

Troubleshooting 93

Toner smudges

Cause What to do

Your paper may be moist or damp. Do not store your paper in a humid or damp environment.

You may not be using the correct type of paper for
your printer.

The paper path inside the printer may be dusty. Clean internal printer components by printing three pages

Smooth, high-quality copier paper is recommended for best
results. See “Available paper types” on page 153 for
information on choosing paper.

with only one character per page.

Areas are missing in the printed image

Cause What to do

Your paper may be moist or damp. This printer is sensitive to moisture absorbed by the paper. The

higher the moisture content in the paper, the lighter the
printout. Do not store paper in a humid or damp environment.

You may not be using the correct type of paper for
your printer.

If the surface of your paper is too rough, printed characters
may appear distorted or broken. Smooth, high-quality copier
paper is recommended for best results. See “Available paper
types” on page 153 for information on choosing paper.

Completely blank pages are output

Cause What to do

The printer may have loaded more than one sheet at
a time.

The problem may be with your application or
interface cable.

The Paper Size setting may be incorrect. Make sure that the correct paper size is selected in the printer

MP Tray Size setting may be incorrect. Make sure that you have selected MP Tray in the Paper Source

The cartridge seal may not be pulled out of the toner
cartridge.

Remove the paper stack and fan it. Tap it on a flat surface to
even the edges, then reload the paper.

Print out a status sheet. See “Printing a Status Sheet” on page

90. If a blank page is ejected, the problem may be with the
printer. Turn off the printer and contact your dealer.

driver settings.

drop-down list and specified the correct paper size in the
printer driver settings.

Make sure that the cartridge seal has been pulled out
completely. For details, see the instructions on the toner
cartridge package.

Troubleshooting 94

The toner cartridge may be near the end of its service
life.

If the message in EPSON Status Monitor indicates that the
toner cartridge is near the end of its service life, replace it. See
“Precautions for Replacing the Toner Cartridge” on page 64.

For Windows users, you can also check the remaining service
life of the toner cartridge by looking at the Basic Settings tab
in the printer driver.

The printed image is light or faint

Cause What to do

Your paper may be moist or damp. Do not store your paper in a humid or damp environment.

The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver. To

modify the Toner Save mode using the printer driver, select the

Advanced button in the Basic Settings tab, and click the More
Settings. Deselect the Toner Save check box in the More

Settings dialog box for Windows users or in the Advanced
dialog for Mac users.

The toner cartridge may be near the end of its service
life.

If the message in EPSON Status Monitor indicates that the
toner cartridge is near the end of its service life, replace it. See
“Precautions for Replacing the Toner Cartridge” on page 64.

For Windows users, you can also check the remaining service
life of the toner cartridge by looking at the Basic Settings tab
in the printer driver.

The non-printed side of the page is dirty

Cause What to do

Toner may have spilled onto the paper feed path. Clean internal printer components by printing three pages

with only one character per page.

Printing was made right after clearing the paper jam. Make a few one-sided printouts.

Print quality decreased

Cause What to do

The printer cannot print in the required quality level
because of insufficient memory, and the printer
lowers the quality automatically so that the printer
can continue printing.

Check to see if the printout is acceptable. If not, add more
memory for a permanent solution or lower print quality
temporarily in the printer driver.

Troubleshooting 95

Memory Problems

Insufficient memory for current task

Cause What to do

The printer has insufficient memory for current task. Add more memory for a permanent solution or lower print

quality temporarily in the printer driver.

Insufficient memory to print all copies

Cause What to do

The printer does not have sufficient memory to
collate print jobs.

Only one set of copies will be printed. Reduce the contents of
print jobs, or add more memory. For information on installing
more memory, see “Memory Module” on page 59.

Paper Handling Problems

Paper does not feed properly

Cause What to do

The paper guides are not set correctly. Make sure that the paper guides in all the paper cassettes

and the MP tray are set to the correct paper size positions.

The paper source setting may not be correct. Make sure that you have selected the correct paper source in

your application.

There may be no paper in the paper source. Load paper into the selected paper source.

The size of loaded paper differs from the selected
paper size in the printer driver.

The size/type of loaded paper is not selected in the
Printer Settings dialog box.

Make sure that the correct paper size is selected in the printer
driver settings.

In the Printer Settings dialog box in the printer driver, set the
size/type of loaded paper properly.

Too many sheets may be loaded in the MP tray or
paper cassettes.

If paper does not feed from the optional paper
cassette unit, the unit may not be installed properly.

When you make duplex printing from the MP tray, the
standard paper cassette is not installed.

Make sure that you have not tried to load too many sheets of
paper. For the maximum paper capacity for each paper
source, see “General” on page 155.

For instructions on installing the unit, see “Optional Paper
Cassette Unit” on page 55.

Install the standard paper cassette.

Troubleshooting 96

When the optional paper cassette is installed, the
cassettes located above the one to feed paper from
are not installed.

The pickup roller is dirty. Clean up the pickup roller. For instructions, see “Cleaning the

Set all the paper cassettes above the one to feed paper from.

pickup roller” on page 67.

The optional paper cassette may not be installed
properly.

See “Optional Paper Cassette Unit” on page 55 for instructions
on installing an optional paper cassette unit.

Problems Using Options

To confirm your options are installed correctly, print a status sheet. See “Printing a Status Sheet”
on page 90 for details.

Feed jam when using the optional paper cassette

Cause What to do

The paper is jammed at the optional paper cassette. See “Clearing Jammed Paper” on page 76 to clear jammed

paper.

An installed option cannot be used

Cause What to do

The installed option is not defined in the printer driver. For Windows users:

You have to make settings manually in the printer driver. See
“Making Optional Settings” on page 113.

For Macintosh users:

When you have attached or removed options from the
printer, you need to start EPSON Status Monitor, or delete and
re-register the printer.
To delete the printer, use Print Setup Utility (for Mac OS X 10.3
and 10.4) or Print Center (for Mac OS X 10.2).

Correcting USB Problems

If you are having difficulty using printer with a USB connection, see if your problem is listed
below, and take any recommended actions.

Troubleshooting 97

USB connections

USB cables or connections can sometimes be the source of USB problems.

For best results, you should connect the printer directly to the computer’s USB port. If you must
use multiple USB hubs, we recommend that you connect the printer to the first-tier hub.

Windows operating system

Your computer must be a model pre-installed with Windows Vista, Vista x64, XP, XP x64, 2000,
Server 2003, or Server 2003 x64, or a model that was pre-installed with Windows 2000, Server 2003,
or Server 2003 x64, and upgraded to Windows Vista, Vista x64, XP or XP x64. You may not be able
to install or run the USB printer driver on a computer that does not meet these specifications or that
is not equipped with a built-in USB port.

For details about your computer, contact your dealer.

Printer software installation

Incorrect or incomplete software installation can lead to USB problems. Take note of the following
and perform the recommended checks to ensure proper installation.

Checking printer software installation

When using Windows Vista, Vista x64, XP, XP x64, 2000, Server 2003, or Server 2003 x64, you must
follow the steps in the Setup Guide packed with the printer to install the printer software.
Otherwise, Microsoft’s Universal driver may be installed instead. To check if the Universal driver
has been installed, follow the steps below.

1. Open the Printers folder, then right-click the icon of your printer.

2. Click Printing Preferences on the shortcut menu that appears, then right-click anywhere in

the driver.

If About is displayed in the shortcut menu that appears, click it. If a message box with the
words “Unidrv Printer Driver” appears, you must reinstall the printer software as described in
the Setup Guide. If About is not displayed, the printer software has been installed correctly.

Troubleshooting 98

Note:

For Windows 2000, if the Digital Signature Not Found dialog box appears during the installation process,
click Yes. If you click No, you will have to install the printer software again.
For Windows Vista, Vista x64, XP, XP x64, Server 2003, or Server 2003 x64, if the Software Installation
dialog box appears during the installation process, click Continue Anyway. If you click STOP
Installation, you will have to install the printer software again.

Network Connection Problems (only for the DN model)

Cannot install software or drivers

Cause What to do

You are not accessing the operating system with the
administrative privilege.

Access the operating system with the administrative privilege.

Cannot access the shared printer

Cause What to do

Inappropriate texts are used for the Share name of
the shared printer.

An additional driver cannot be installed on the client
computer, although the print server’s OS and the
client OS are different.

Your network system causes this problem. Ask the administrator of the network for assistance.

Note:

For the additional driver to be installed, please see the table below.

Do not use spaces or hyphens for the Share name.

Install the printer drivers from the CD-ROM.

Troubleshooting 99

Server OS Client OS Additional Driver

Windows 2000 Windows XP or 2000 clients Intel Windows 2000

Windows XP

*

Windows XP or 2000 clients Intel Windows 2000 or XP

Windows XP x64 clients x64 Windows XP

Windows XP x64, Server 2003, or
Server 2003 x64

Windows Vista, Vista x64 Windows Vista, XP, 2000 or Server

*

The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 2, Windows

2003 Service Pack 1, or later.

*

Windows XP or 2000 clients x86 Windows 2000, Windows XP

and Windows Server 2003

Windows XP x64 clients x64 Windows XP and Windows

Server 2003

x86 Type 3 - User Mode

2003 clients

Windows Vista x64, XP x64 or Server
2003 x64 clients

x64 Type 3 - User Mode

Status and Error Lights

You can check the printer status from combinations and patterns of the error lights on the control
panel. For information on the location of the lights, see “Control panel” on page 22.

Note:

You can check the printer status and error easily on the computer by using EPSON Status Monitor. For
details about EPSON Status Monitor, for Windows see “Using EPSON Status Monitor” on page 114, for
Macintosh see “Using EPSON Status Monitor” on page 135.

The status of the lights are illustrated below.

light on

blink rapidly (every 0.3 seconds)

blink slowly (every 0.6 seconds)

blink very slowly (turn on for 0.6 seconds, off for 2.4 seconds)

Light off

Note:

How the lights change depends on an error type. Ignore this mark.

Troubleshooting 100