User Manual
See the Unseen
2
3
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment on and off, the user is encouraged to try to correct the
interference by one or more of the following measures:
─ Reorient or relocate the receiving antenna.
─ Increase separation between equipment and receiver.
─ Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
─ Consult the dealer or an experienced radio/TV technician for help.
─ Changes or modifications not expressly approved by L-3
EOTech could void the user’s authority to operate this
equipment.
─ For continued FCC Compliance, use only accessories
approved by L-3 EOTech.
4
Garland, TX 75041
Version:
5002020
-
1 and -2 and 5002021
-
1 and -2
EXPORT CONTROL NOTICE
This technical data and software is considered as
Technology Software Public ly Available (TSPA) No License Required (NLR) as
User Manual P/N 5002035-1 Rev D
©2014 L-3 EOTech. All Rights Reserved
Registered Trademarks of L-3 EOTech
This product is covered by one or more of the following patents: U.S. Pate nt Nos.:
5,288,649; 5,367,167; 6,267,501; 6,586,831; 6,521,477; 6,690,014; 6,479,320,
6,879,035, 7,015,074, 7,262,412, 7,375,331, 7,718,965, 7,655,909, 6,777,681,
8,183,513, and under license to 5,196,703. Euro.Pat.Appllication. 1159591.
Additional Patents Pending.
defined in Export Administration Regulations (EAR) Part 734.7-11.
CE Manufacturers Declaration of Conformity:
L-3 EOTech
3414 Herrmann Dr
EU Representative
Acal BFi France SAS
4 Allée du Cantal, ZI La Petite Montagne Sud
CE1834 Lisses – 91018, EVRY Cedex, France Tel: +33 (0) 1 60 79 59 55
A Sample of this product has been tested:
To demonstrate compliance with: EN61000-6-1 & EN61000-6-3
Using the following test standards: EN61000-4-2, EN61000-4-3,
EN61000-4-4, EN61000-4-5, EN61000-4-6, EN61000-4-11
Means of conformity
The product is in conformance with the above standards according to 89/336/EEC
Product: Thermal Infrared Ca mera
Model/Type: X320 Camera
Manufacturer
Patents
Export
–
Product Identification:
Tested By
NTS
1701 E Plano Pkwy, Ste 150
Plano, TX. 75074
5
1. Introduction ............................................................................... 7
• Welcome to Infrared .......................................................... 7
• Handling & Precautions.......................................................9
• Contacting L-3 Communications Infrared Products ........... 9
2. Operation................................................................................. 10
• The X320 Thermal Imaging Camera ............................... 10
• Holding the Camera ......................................................... 11
• Loading the Batteries ....................................................... 12
• Turning on the Power....................................................... 13
─
Rotate the User Control Switch............................... 13
─
Camera Warm-Up ................................................... 14
─
Camera Shutter ....................................................... 14
─
Automatic Contrast ................................................. 14
─
Checking the Battery Power ................................... 14
• Adjusting the Display Brightness..................................... 16
• Activating User Defined Functions .................................. 16
• Focusing for Close-up Operation ..................................... 17
• Cleaning ........................................................................... 18
3. GUI ........................................................................................... 19
• Multi-function Button Settings ........................................ 21
4. Accessories ............................................................................. 27
• Accessory Video & Power Adapter ................................. 27
• Operating With Video & External Power ........................ 27
• Specifications ................................................................... 29
• Frequently Asked Questions ............................................ 31
• Trouble Shooting Guide ................................................... 32
• Warranty .......................................................................... 33
6
1. Introduction
Thank you for choosing the X320 Thermal Imaging Camera. With
its small size, rugged design, and simplicity, you can now focus on
the job at hand, rather than the camera in your hand.
Before using this camera, please read these instructions carefully,
and retain them for future reference.
Welcome to Infrared
L-3 EOTech has long been a leader in the production and
development of military products based on infrared thermal
imaging. In an effort to make this technology more widely
available, L-3 EOTech's engineers and scientists developed many
unique ways of translating infrared energy into visible imagery.
Now L-3 EOTech is providing affordable thermal imaging
solutions for fire, law enforcement, marine, security, and other
commercial uses.
Infrared energy often referred to as “infrared” or “IR”, is
electromagnetic radiation that travels in a straight line through
space, similar to visible light. Although infrared shares some of the
properties of visible light, its different wavelength has several
unique characteristics. For instance, materials that are opaque to
visible light may be transparent to infrared, and vice–versa. Also,
unlike visible light, which is given off by ordinary objects only at
very high temperatures (e.g. light bulbs), long wavelength infrared
(7–14 µm) is emitted by all objects at ordinary temperatures. This
means infrared is all around us all the time, even in the dark.
Different objects give off varying amounts of infrared, depending
on the temperature of the object.
7
0 was designed to sense differing amounts of long
ing from the various areas of a scene and
to convert them to corresponding intensities of visible light on a
dark capability, as well as the
differences in
ing the thermal properties of objects in any
Infrared energy is emitted proportionally to the temperature
object . The warmer the object, the more energy it
emits. The infrared energy from the objects is focused by
the optics , onto an infrared detector . The information
from the Infrared detector is passed to electronics for
ng. The signal processing circuitry
translates the infrared detector data into an image that
HOT
COLD
A
B
C
D
E
The X32
wavelength infrared com
display. This allows true see–in–the–
ability to discern additional information—
temperature—by observ
light condition.
of an
image processi
can be viewed on the built-in video monitor.
WARM
8
All batteries can cause property damage or bodily injury if a
conductive material such as jewelry or keys touch exposed
terminals. Exercise care when placing batteries inside a
pocket, case, or other container with metal objects.
Do not replace batteries in a potentially explosive atmosphere,
r any place where you might normally
be advised to turn off your vehicle engine. Contact sparking
removing batteries or disconnecting
without first turning the
Do not permanently attach this camera to dynamic
applications, such as on vehicles or heavy machinery, in which
Never point this camera directly into the sun, weld
or any other extreme intensity objects that you would not
view with your eyes. Doing so will damage the Camera.
The Customer Service Department is available to assist with questions
air, see Page 34 for instructions.
When you contact us, please have the following information available:
Camera Serial Number
Part Number and Serial Number are located under the rear door/plug.
888EOTHOLO
•
Handling and Precautions
⇒
⇒
such as a gas station o
may occur and cause an explosion.
⇒ Do not remove power –
optional external power supply –
camera off using the on/off switch.
⇒
transmitted vibration is continuously sustained.
⇒
Contacting L-3 EOTech
–mount
ing arcs,
about this product. If returning for rep
-
Camera Part Number -
[
L-3 EOTech Customer Service Department: 1-
]
9
2. Operation
Submersible to 1 meter
Standard AA
Lithium
Batteries
User Control Switch:
Rotate for On/Off and
brightness
Short push for
electronic zoom
Long push for
White/Black Hot, Hot
Target Level I/II, and
Custom Color
Model Number & Serial Number behind the external connections plug
Tripod Mount
20 thread)
battery level
The X320 Thermal Imaging Camera
Rubber Armored
construction
Floats in water
Connect External Power,
USB, or external Video.
(
Power requires optional power
adapter
Variable
Brightness
Display
Battery Icon – indicates
)
display
(1/4-
10
Holding the Camera
handed, or left
To avoid dropping the camera,
ttach the strap provided. Both a neck
and a wrist strap are provided for
Attach the strap to
the camera by looping it through the
attachment point as shown here.
and the image in
(except symbology)
⇒ The Camera can be mounted
to a tripod using the 1/4-20 insert.
⇒ The Camera can be held either right-
⇒
⇒ The camera can be held in any orientation –
the LCD Display remains upright
a
strap
your convenience.
-handed.
.
11
Loading the Batteries
“ symbols inside the battery compartment indicate the
the (+) sign, and the
) sign. These tabs allow the
user to install the batteries in complete darkness by
without having to “see” the battery symbols.
Open the battery Door
Unscrew Battery Door knob
Counterclockwise
Open the door to install batteries
Install 2 AA Lithium Batteries
“+” & “ –
direction to install batteries
Notice the Raised Tab next to
Sunken Tab next to the (-
“feel” -
Sunken Tab
Insert battery with
Positive end down.
Close the battery Door
Close the Battery Door
Screw Battery Door Knob
Clockwise
12
Raised Tab
Insert battery with
Positive end up.
3 EOTech recommends the use of Lithium AA batteries.
Metal
(NiMh) rechargeable, but performance and battery life may be
recommended for
The camera does not have an internal battery charger. If using
must be charged with a separate
Before removing/replacing batteries, always ensure the camera
When replacing batteries, always replace BOTH batteries.
battery with a partially discharged battery is
Never mix battery types (Alkaline, rechargeable, Lithium,
Remove batteries if the camera is to be stored for extended
directions for proper
lockwise to turn on the camera
Batteries
⇒ L-
The camera can operate with Alkaline, Nickel-
inconsistent.
*L91 Lithium batteries are
operating time.
rechargeable batteries, they
external charger.
Replacing Batteries
⇒
is first turned off.
Batteries
⇒
Mixing a fresh
potentially hazardous.
⇒
etc). Both batteries must be of the same type.
⇒
periods (2 weeks or more).
• Always follow the battery manufacturers’
disposal of batteries.
• Turning on the Power
Rotate the User Control Switch
Rotate the user control switch c
-Hydride
maximum
.
13
Camera Start-Up
The camera requires approximately 5 seconds of start-up time.
During these 1st 5 seconds after the camera is switched on, a logo
will appear in the Display. After 5 seconds have passed, the logo
will disappear, and video of the thermal scene begins.
Camera Shutter
To maintain an optimum Thermal Image, the X320 automatically
shutters. During this shutter, the video freezes for approximately
3/4 second, and a faint “click” sound may be heard inside the
camera. Shuttering occurs in the 1st 2 minutes after turning on the
camera at 30-second intervals. Otherwise, the camera shutters only
if its internal temperature changes by 2°C or more.
Automatic Contrast
Video contrast is constantly adjusted either higher or lower, based
upon the informational content in the scene.
When viewing people, automobiles, boats, and other warm objects
at close range, the video gain is automatically decreased to provide
more detail on facial features and flat surfaces.
When viewing a scene with low informational content, i.e. a park,
field, or roadway, the video gain is automatically increased to
provide more detail in the background of the scene, e.g. trees,
bushes, roadway edges.
Checking the Battery Power
A battery icon appears in the built-in LCD display, to indicate the
approximate amount of charge remaining in the batteries. New
Alkaline Batteries generally provide enough charge for
approximately 2 hours of continuous operation, while new Lithium
14
L91
Batteries provide enough charge for approximately 6 hours of
Operating Time is based on a display set to minimum brightness
Very Low or Very High temperatures, and Brightness Setting of the
reduce the expected time of operation by 50%.
Partially used alkaline batteries may not have enough energy to start
If the camera is run until the batteries do not have enough power to operate
a white screen.
At this point, the batteries
should be replaced. If the optional external power adapter is used and the
ved for the camera to operate
The battery icon is most accurate when using Alkaline batteries, and
operation.
(night-time setting), and camera at room temperature.
Display, could
the camera, reducing total operating time.
the camera, it closes the shutter, stops operating and displays
A flashing blue screen may also be displayed.
batteries are depleted, they must be remo
normally.
slightly less accurate when using NiMh or Lithium batteries.
15
Adjusting the Display Brightness
LCD Display to the minimum
and are
GUI
Customizing the camera via the
There are three User Control Switch push modes: Short
The c
when the switch is released. The default function for a
Press and hold User Control Switch for period
greater than 2/3 of a second and less than 5 seconds. Change
the switch. The default
On
Off
Function
Turn the User Control Switch
past the on/off detent, continuing
to increase the LCD display brightness.
Brighter LCD Display:
Turn Clockwise
Dimmer LCD Display:
Turn Counterclockwise
To maximize battery life, set the
brightness setting practical.
Activating User Defined Functions
Bright
Dim
The X320 has a set of user defined functions that are
activated by pressing the User Control Switch
configurable via the X320 Graphical User Interface (
using an external computer.
GUI is described in Section 3 of this manual.
Push, Long Push, and Extended Long Push.
⇒ Short Push – Press momentarily and release.
occurs
short push is electronic zoom.
⇒ Long Push –
)
hange
automatically occurs, then release
16
function for a long push is to cycle through white/black hot
and colorized video modes.
Press and hold User
Control Switch for period longer than 5 seconds.
camera to factory defaults
This may be desireable if the user wishes to undo any changes
and return the camera to
electronic zoom,
ode, manual touchup, Hot Target Level I
Definitions of these functions a
al, and is due to
the tight seal required to make the camera waterproof.
Focus
⇒ Extended Long Push (Factory Defined) –
Extended Long Push resets the
that were made using the GUI
original out of the box configuration.
The user defineable functions are:
white/black hot m
and II, custom color.
defined in Section 3 of this manual.
Focusing for Close-up Operation
The X320 has overall
viewing range from 15ft to
infinity. In the Far Focus
position, objects from 15ft to
infinity will be in focus. By
rotating the Lens, objects as
close as 4ft can be brought
into focus.
The Lens may feel difficult to turn. This is norm
FAR
NEAR
Focus
*An
.
re
17
Cleaning
Do not apply any chemicals to the camera.
⇒ Clean the body of the camera using a water-moistened cloth.
⇒ Clean the Lens with a cleaner/cloth that has been specially
formulated for cleaning camera lenses – one is provided, and
if additional cloths are needed, they may be purchased from
any camera retailer.
3. GUI
Included with the X320 is a Graphical User Interface (GUI)
that the user can use to customize the scene display and the
functionality of the User Control Switch.
Computer Requirements for GUI
• Processor/Computer: Pentium 1GHZ (or higher).
• RAM: 1GB (or greater)
• Hard disk space: 1GB (or greater)
• Operating Software:
- Windows XP 32bit
- Windows vista
- Windows 7
- Windows 8
18
When starting the GUI a warning message appears on the
computer screen
It is recommended that the user insert a fresh set of batteries
or plug the camera into the optional power adapter and
remove the internal batteries when communicating with the
GUI to avoid data loss.
IF THE X320 LOSES POWER DURING
COMMUNICATION WITH THE GUI, INTERNAL
MEMORY OF THE CORE MAY BE CORRUPTED
AND THE CAMERA MAY NOT FUNCTION
PROPERLY UNTIL FACTORY DEFAULTS ARE
RESTORED.
Click OK on the warning message and the GUI panel
appears.
19
The single panel screen shown above provides access to all
of the customization options available to the user via 10
separate user zones.
First make sure that the X320 is turned ON. Next, connect
the camera to a computer USB port using the included cable
with the USB connector. Next, click the Connect button
. Once connected the Status light turns green
and changes from to
and the user can now configure the X320.
20
Multi-function Button Settings
This zone configures the operation of the User Control
Switch.
Drop Box Expanded
The Very Long Push drop box is a factory defined function
that resets the X320 to factory defaults and is grayed out
since it cannot be re-assigned to another function.
Selecting an option from the drop boxes defines the
operation of the X320 when the User Control Switch is
pressed for the specified time period.
The definitions of Short Push, Long Push and Very Long Push
are defined in Section 2 Operation – Activating User Defined
Functions within this manual
.
E-Zoom Sequence cycles through the E-Zoom Sequences
defined in the adjacent zone.
21
1.00× is always selected and is the default
power up setting. Factory defaults select
1.00× and 2.00× and pressing the User
Control Switch cycles between these two
settings.
Colorization Sequence sets the X320 to toggle through the
selections made in the Colorization Sequence zone
White Hot means that cold objects in the scene appear black and
hot objects appear white with all objects between being shades
of gray
.
Black Hot reverses the setting so that hot objects
appear black and cool objects appear white
.
Hot Target Level (I & II) assign color to the hottest 1% (Level I)
or 10% (Level II) of the objects in the scene.
22
The color assigned can be selected
from Hot Target Level Color zone by
clicking on the colored box.
Below is an example of a standard image with Hot Target Level
I and II applied.
Standard Image
Hot Target Level I
Hot Target Level II
• Custom Colorization
colorizes the scene displayed
based on the temperature settings
selected in the Custom
Colorization zone
23
Temperature units selected in the Temperature Units zone
applies to the temperature setting temperatures used in the
custom colorization settings.
Manual Touch-up instructs the camera to perform a single point
non-uniformity correction. Auto Touch-up calibrations occur
periodically for the first 120 seconds as the camera is warming
up unless turned off by the user in Camera Shutter Touch-up
zone.
Touch-up calibrations may improve image quality if the camera
has changed temperature or if the scene has drastically changed.
Default factory settings have Auto Touch-up enabled for the first
120 seconds (recommended) and then the max interval set after
that (32767 seconds). The camera automatically performs a
touchup when the camera changes temperature by 2°C. With
this setting one of the User Control Switch functions can be
24
assigned to perform Manual Touch-up for improved image
quality.
Display Icons turns symbology elements ON/OFF in the
display.
o Temperature Number displays the value of the
temperature reading in the scene. The temperature
reading is taken by sampling the center 4×4 pixels of
the scene. This is centered about the crosshair.
o C-F Character displays the units of the temperature
reading (C for degree Celsius and F for degree
Fahrenheit). The Temperature Units zone is used to
select the temperature units.
o Crosshair turns on the + symbol in the center of the
display.
Apply Changes applies your changes to the camera and saves
them to camera memory so that it uses this configuration every
time the camera is powered up. To save your changes, click on
25
DO NOT DISCONNECT THE CAMERA FROM
THE COMPUTER OR REMOVE POWER WHILE
DATA IS BEING SAVED BY APPLY CHANGES.
IF THE CAMERA LOSES POWER WHILE DATA
IS BEING SAVED, THE CAMERA MEMORY
MAY BE CORRUPTED.
A message pops up to confirm that you want to save the changes
you have made.
Once the changes have been saved successfully the Status
symbol turns green and it is now safe to disconnect the camera.
If you have made changes and would like to return to the
original factory settings, or if data has been corrupted
camera.
A warning message appears asking you to confirm that you want
to return to factory settings.
restores factory settings to the
26
You may also return to factory defaults without using the GUI
by holding down the User Control Switch for 5 seconds.
for accessories that are approved for use with
/USB
Camera. Do Not
they will not operate the
External connections are located inside the Rear Plug.
Power
Video
4. Accessories
Contact L-3 EOTech
your X320 Camera.
Accessory Video & Power Adapter
Common accessories for the X320 camera are:
Video/USB Cables
These may appear the same as common video
However, they are actually unique for the X320
attempt to use other similar cables –
camera, and may cause damage
Operating With Video & External Power
The X320
Push
To Close
Pull
To Open
cables.
X320
Power
27
AC/DC Power Adapter
Connector labeled
If batteries are installed
its power
It continues to monitor battery
power to the camera
recharge batteries installed in the camera.
Connector labeled “Video”,
. When Connecting the
to be displayed on the internal
LCD, so that the user can monitor what is being recorded or
If the internal display is not being used, the
Connect the AC/DC Power Adapter to the X320
“Power”, and to AC power (wall outlet).
and the AC/DC adapter is connected, the X320 receives
from the AC/DC power adapter.
voltage and will stop operating if the batteries are low
The AC/DC Power Adapter provides
however, it does not
Video Cable
Connect the Video Cable to the X320
and to a Video Monitor or video recorder
Video Cable, the video continues
displayed externally.
brightness should be set to minimum to extend battery life.
–
28
4. Additional Information
Specifications
Detector
Type Amorphous-Silicon Microbolometer
Spectral Response 7 to 14 microns
Thermal Performance
Time to Operation ~ 5 seconds
Contrast/Level Automatic (Electronic Image Control)
Image Touch-up Automatic (mechanical shutter)
Color Modes
Range to Detect Human
Activity
White/Black Hot, HTL I, HTL II, and
Custom Color
735 meters
Optics
Field of View 12° × 9°
Focal Length 25 mm
Focus Range 4 feet to infinity
Video
Viewfinder Display Color LCD
Viewfinder Brightness Adjustable (integral to on/off switch)
Auxiliary Video Out Output jack on rear (NTSC format)
Power
Power 2 AA Lithium Batteries
Operating Time
Auxiliary Power In 12Vdc (input jack on rear)
* The X320 can run on AA Alkaline batteries but performance and battery life may be
inconsistent.
2 hrs continuous operation (alkaline
batteries*); 6 hrs (lithium batteries)
29
Physical
•
•
Size
Weight 13oz. (381g) with batteries
Eye Cup Integral to camera
5 ¼ x 4 ½ x 2 (inches)
13.4 x 11.4 x 5.1 (cm)
Environmental
Operating Temperature -20°C to +60°C
Storage Temperature -20°C to +80°C*
Waterproof
Buoyant Yes, floats in water
Shockproof Yes, 2 meter drop
EMC Compliance
Yes, 1 meter submersion with both doors
closed
FCC: part 15, class B
CE Mark: EN61000-6-1 & EN61000-6-3
Features
Enhanced DSP Image Processing
•
On-screen battery level indicator
•
Left or Right Hand operation with rugged slip-resistant grip
•
Tactile Battery loading feature for night-time installations
•
Scene temperature readout and temperature-based colorization
•
Electronic zoom
•
Multiple colorization modes
•
Configurable function button
Standard Equipment
Carrying Case
•
2AA Lithium Batteries
•
Neck Strap & Wrist Strap
•
Lens Cleaning Cloth
•
*Storage Temperature does not include batteries – always follow battery manufacturers’
recommendations for battery storage.
Video/USB Cable
Specifications are subject to change without notice
30
Frequently Asked Questions
Q1 Can different battery types be used?
A1 As long as the battery is an AA size, the user can install
Alkaline, NiMh Rechargeable, or Lithium. NOTE: The X320
can run on AA Alkaline batteries but performance and battery
life may be inconsistent.
Q2 Why does my camera sometimes behave erratically?
A2 When batteries become very low, the camera may behave
erratically (i.e. video flashing, power cycles on & off, etc).
Replacing batteries is the most common cure to erratic
operations.
Q3 Is the Lens normally difficult to turn?
A3 Yes, the camera is manufactured with tight seals to make it
waterproof, which makes these seals difficult to turn.
31
Trouble Shooting Guide
Problem Possible Cause Possible Remedy
After waiting
the 5 seconds of
warm up, the
video does not
appear and/or
the screen is
white or
flashing blue
No Image in the
LCD display (no
logo, no battery
icon, and no
video or white
video)
A solid blue
screen is
displayed.
Low Battery
Power
The LCD Display
Brightness is too
low
Batteries are low Replace Batteries
Power transient or
static discharge
Replace Batteries
Adjust the display
brightness by
turning the
on/switch clockwise
or remove batteries
and use external
power
Turn camera off
and back on
32
L-3 EOTech
Warranty
Product(s) will conform to L-3 EOTech’s current drawings and
specifications at the time of delivery and be free from defects in
material and workmanship under normal use and service for three
(3) years, beginning on the date the product is delivered to the
customer, (the “warranty”). L-3 EOTech’s sole obligation, buyer’s
exclusive remedy, under the warranty is for L-3 EOTech, at its
option, to repair or replace any part of the product which fails to
meet the warranty. For warranty repairs/replacements, customer
shall return product(s) to L-3 EOTech's facility through the RMA
process (see below). The warranty shall not apply to products; (i)
used for purposes for which they are not designated or intended, or
(ii) which have been repaired or altered without L-3 EOTech’s
prior written consent, or (iii) which have been subjected to misuse,
negligence, accident or improper maintenance or installation, or
(iv) upon L-3 EOTech’s examination, do not disclose to L-3
EOTech’s satisfaction nonconformance to the warranty.
NO OTHER WARRANTIES, EXPRESS OR IMPLIED, ARE
MADE WITH RESPECT TO THE PRODUCT(S) INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF
MERCHANTABILITY, NON-INFRINGENT OR FITNESS FOR
A PARTICULAR PURPOSE. IN NO EVENT SHALL L-3
EOTECH OR ITS LICENSORS BE LIABLE FOR INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS, LOSS OF USE OR DATA OR INTERRUPTION OF
BUSINESS, WHETHER UNDER THEORIES IN TORT,
CONTRACT OR OTHERWISE, EVEN IF L-3 EOTECH OR ITS
LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES.
33
HOW TO RETURN PRODUCTS FOR REPAIR:
1. Do not return product to place of
purchase
2. Please complete the Return Authorization
Request off the EOTech Web Site at
www.eotech-inc.com/raform.php
3. Please advise Model, serial number, date of
purchase (proof of purchase may be required)
and a description of the problem
4. EOTech will issue you a Return Authorization #
5. Clearly Mark the RA# on the outside of the box
and return to:
L-3 EOTech/ Infrared Products Division
RMA#___________
3414 Hermann Dr
Garland TX 75041
NOTE: Consumer is responsible for shipping
expenses to service center
L-3 EOTech Customer Service Department: 1-888EOTHOLO
34
5002035-1 Rev D
L-3 EOTech/ Infrared Products Division
3414 Hermann Dr
Garland TX 75041
Phone: 1-888-EOTHOLO
1-888- 368- 4656
5002035-1 Rev D
35
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