Denon DVD-2500BTCI Service Bulletin

100 Corporate Drive Mahwah, NJ 07430

Service Bulletin

No. : OST-F1294-1 Date: April 25, 2008

_____________________________________________________________

Model: DVD-2500BTCI

Subject: Firmware Correction.

Countermeasure is applicable only upon claim from the customer.

Symptom: 1. Black level from HDMI is not correctly displayed.

2. Can not select or see 480i signal with Sony model HS-3 projector.

3. When DVD title “Otokotachi no Yamato” is played after a disc without CSS, highlight is not displayed on the Menu screen.

4. If Pause is continuously pushed during Dolby TrueHD playback from a Blu-ray disc, the signal changes to Dolby Digital. Afterwards, the voice output will then slow down until the digital input of the AV amp locks if Play is continually pushed.

5. When playing DivX discs and power is cycled off then back on, the file will start at the beginning, but the display will indicate the position from when the unit was powered off.

6. After playing a DivX disc and turning the power on by pressing the Play button, an image and or sound change may occur.

7. When the Audio button on the remote is pressed during playback of a Dolby TrueHD title, Dolby Lossless is displayed.

8. DRC does not correspond when “Secondary Audio” of DD+ processing is done.

9. If the Auto Transfer Mode command is transmitted via RS-232C, the answer code always becomes 0x30 hex.

10. When the Audio Subtitle command is transmitted via RS-232C, information is displayed before the answer changes.

11. When WMA or MP3 files are played from an SD card, a skip search error may occur on the following track.

12. SD card may not playback after the Play button is pressed to close the drawer.

______________________________________________________________________________________

The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document.

CONFIDENTIALITY NOTICE:

13. After playing DVD title Kazeno Tani no Naushika, if a CDDA disc is put in the transport and the TOC is read, the digital input of the AV amplifier may not synchronize properly.

14. If the SD card is removed during the stop function, a memory device error might occur.

15. The Angle command does not respond while playing a Blu-ray disc.

16. The Angle Reverse command does not work for DVD discs.

17. The response to the Request Error status command is not invalid.

18. After a file in a folder of a Data CD is played and resume stops, the Folder Name of the File List under Data CD is displayed when switching from Setup to SD Memory.

19. Correction for title switching when using the Blu-ray version of Pirates of the Caribbean 1.

20. Corrects for a remote control image display problem when the key guide is used and program for a CDDA disc is displayed.

21. When playing a DivX track, the track after the next track plays back in fast forward mode.

22. When playing a CDDA or CD-R disc and a Picture Adjust command is issued via RS-232C, the unit acknowledges the command but the display does not change.

23. When using the Auto Transfer Mode command, the RS-232C response for Auto Transfer Mode and Request System Status is sent instead of just the Auto Transfer Mode response.

24. If a CDDA disc is in stop mode and a Mode command is issued via RS-232C, the RS-232C answer becomes invalid even though the screen changes to the Program Screen.

25. An invalid RS-232C response is returned or improper operation occurs when DVD, CD or CD-R discs are played and the Picture-in-Picture command is used.

26. When over 100 chapters are stored in memory and Chapter is requested and displayed on the OSD while playing a disc, “A0” is displayed in error.

27. When the Dolby TrueHD contents of a Dolby demonstration disc are operated in the following order, improper playback occurs. (Playback > Resume Stop > SD selected by Media Select > MP3 file will not playback.

28. If an AAC1+1 disc is played and skip is used with Main excluded, the voice will be directed to Main.

29. When an AAC1+1 disc is played, Main/Sub is reproduced as default.

30. When Blu-ray Disc-RE made by BDZ-X90 is played and skip mode is used, the image may not display even though audio is present.

31. When a DVD disc is played, the AV amplifier may display PCM 5.1 after the DVD player’s output is switched in the order of PCM 2ch > DD5.1/DTS5.1 > PCM 2ch.

32. When a WMA track name is displayed using the display button, if skip is pressed during the track name scroll, the track name is not displayed.

______________________________________________________________________________________

CONFIDENTIALITY NOTICE:

Solution:

Step 1: CD-R/RW Creation

1. You should have already downloaded the Zip file to a folder of your choice at this point and unzipped the files. Example: (C:\DVD-xxxxx or Desktop)

2. Launch your disc burning software. (Roxio, Nero..etc)

3. Within your software options, select make a DATA disc. (Not Audio!)

4. Go to the properties of your burning software and find the ISO9660 format setting. Refer to our “Software Burning Guide” on pages 7 & 8 or contact your software provider if you cannot find it. (You must find and select ISO9660 or the procedure will fail)

5. Go to the properties of your burning software and find the MODE/LEVEL setting. In most cases, they are referred to as, MODE 1/LEVEL1 CD-ROM. Refer to our “Software Burning Guide” on pages 7 & 8 or contact your software provider if you cannot find it. (You must find and select MODE 1/LEVEL1 CDROM or the procedure will fail) Also within properties, you must select “Long File Names” (or the procedure will fail)

6. Locate the (1) .BIN file from where you initially saved it on your PC.

7. Drag and drop the (1) .BIN file into your burner’s software project window.

8. Finalize the CD-R/RW at the slowest possible recording speed. (You must finalize/close the disc or the procedure will fail). We suggest the disc at once setting. If you’re not sure of what you are doing, please use a CD-RW disc so you can erase it and start over if necessary.

9. Take the finalized disc over to your Denon DVD transport and go to Step 2.

Step 2: Verifying and Logging Your Existing Firmware Version

1. Connect a display to the HDMI output terminal of the DVD transport.

2. Turn the DVD transport ON.

3. Open the drawer, remove any disc in the tray and close the drawer.

4. On the remote control, press the numeric buttons “1” “2” “3” “4” and “Display” within 2~3 seconds.

5. Verify the firmware version currently in the transport and notate it down for your records.

6. Return the player to normal operation by turning the Main power OFF with the “Standby” button on the front panel or by the “Off” button on the remote.

______________________________________________________________________________________

CONFIDENTIALITY NOTICE:

+ 4 hidden pages