Dell PowerEdge T100 User Manual
Dell™ PowerEdge™ T100 Systems
Hardware Owner’s Manual
www.dell.com | support.dell.com
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2008-2009 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, and Pow er Edg e are trademarks of Dell Inc.; Intel
is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, MS-DOS,
Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation
in the United States and/or other countries; UNIX is a registered trademark of The Open Group in the
United States and other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
June 2009 Rev. A01
Contents
1 About Your System . . . . . . . . . . . . . . . . . . . 9
Other Information You May Need . . . . . . . . . . . . . 9
Accessing System Features During Startup
Front-Panel Features and Indicators
Back-Panel Features and Indicators
Connecting External Devices
NIC Indicator Codes
Power Supply Indicators
Diagnostic Lights
System Messages
Warning Messages
. . . . . . . . . . . . . . . . . . . . 16
. . . . . . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . . . . 27
Diagnostics Messages
Alert Messages
. . . . . . . . . . . . . . . . . . . . . 27
. . . . . . . . . . . . . . . . . 27
. . . . . . . . . . . . 14
. . . . . . . . . . . . . . . . 14
. . . . . . . . . . . . . . 15
. . . . . . . 10
. . . . . . . . . . 11
. . . . . . . . . . 13
2 Using the System Setup Program . . . . . . 29
Entering the System Setup Program . . . . . . . . . . . 29
Responding to Error Messages
Using the System Setup Program
. . . . . . . . . . . 29
. . . . . . . . . 30
System Setup Options
Main Screen
. . . . . . . . . . . . . . . . . . . . 30
. . . . . . . . . . . . . . . . . . 30
Contents 3
Memory Information Screen . . . . . . . . . . . . 33
CPU Information Screen
SATA Configuration Screen
Integrated Devices Screen
Console Redirection Screen
System Security Screen
Exit Screen
. . . . . . . . . . . . . . . . . . . . . 38
. . . . . . . . . . . . . . 33
. . . . . . . . . . . . . 34
. . . . . . . . . . . . . 35
. . . . . . . . . . . . 36
. . . . . . . . . . . . . . 36
System and Setup Password Features
Using the System Password
Using the Setup Password
Disabling a Forgotten Password
. . . . . . . . . . 38
. . . . . . . . . . . . 39
. . . . . . . . . . . . . 42
. . . . . . . . . . . . . 43
3 Installing System Components . . . . . . . 45
Recommended Tools . . . . . . . . . . . . . . . . . . . 45
Inside the System
Opening the System
Closing the System
Front Drive Bezel
Removing the Front Drive Bezel
Replacing the Front Drive Bezel
Removing an Insert on the Front Drive Bezel
Replacing an Insert on the Front Drive Bezel
Removing and Inserting Blank Drive Inserts
. . . . . . . . . . . . . . . . . . . . . 46
. . . . . . . . . . . . . . . . . . . 47
. . . . . . . . . . . . . . . . . . . . 47
. . . . . . . . . . . . . . . . . . . . . 48
. . . . . . . . . . 49
. . . . . . . . . . 49
. . . . 50
. . . . 50
. . . . . . 51
4 Contents
Diskette Drive
. . . . . . . . . . . . . . . . . . . . . . 52
Removing the Diskette Drive
Installing a Diskette Drive
Optical and Tape Drives
. . . . . . . . . . . . 52
. . . . . . . . . . . . . . 54
. . . . . . . . . . . . . . . . . 57
Removing an Optical or Tape Drive. . . . . . . . . 57
Installing an Optical or Tape Drive
. . . . . . . . . 60
Hard Drives
Expansion Cards
Memory
. . . . . . . . . . . . . . . . . . . . . . . . 64
Hard Drive Installation Guidelines
Removing a Hard Drive
Installing a Hard Drive
. . . . . . . . . . . . . . . . . . . . . 70
. . . . . . . . . . . . . . . 64
. . . . . . . . . . . . . . . 66
Removing an Expansion Card
Installing an Expansion Card
SAS Controller Expansion Card
. . . . . . . . . . . . . . . . . . . . . . . . . 76
Memory Module Upgrade Kits
. . . . . . . . . 64
. . . . . . . . . . . 70
. . . . . . . . . . . . 73
. . . . . . . . . . 74
. . . . . . . . . . . 76
Memory Module Installation Guidelines
Addressing Memory With 8-GB Configurations
(Microsoft
Removing a Memory Module
Installing a Memory Module
Microprocessor
Removing the Processor
Replacing the Processor
Cooling Fans
Removing the Cooling Fans
Replacing the Cooling Fans
®
Windows® Operating System Only) . 77
. . . . . . . . . . . . 78
. . . . . . . . . . . . 78
. . . . . . . . . . . . . . . . . . . . . 80
. . . . . . . . . . . . . . 81
. . . . . . . . . . . . . . 83
. . . . . . . . . . . . . . . . . . . . . . . 84
. . . . . . . . . . . . . 84
. . . . . . . . . . . . . 87
. . . . . . 76
System Battery
. . . . . . . . . . . . . . . . . . . . . . 89
Removing the System Battery
Installing the System Battery
Power Supply
. . . . . . . . . . . . . . . . . . . . . . 92
Removing the Power Supply
Installing the Power Supply
. . . . . . . . . . . 90
. . . . . . . . . . . . 91
. . . . . . . . . . . . 92
. . . . . . . . . . . . 94
Contents 5
Chassis Intrusion Switch . . . . . . . . . . . . . . . . 94
Removing the Chassis Intrusion Switch
Installing the Chassis Intrusion Switch
Bezel
. . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Removing the Bezel
Replacing the Bezel
. . . . . . . . . . . . . . . . . 96
. . . . . . . . . . . . . . . . . 97
. . . . . . 94
. . . . . . . 95
I/O Panel Assembly
Removing the I/O Panel Assembly
Replacing the I/O Panel Assembly
System Board
Removing the System Board
Installing the System Board
. . . . . . . . . . . . . . . . . . . 98
. . . . . . . . . 98
. . . . . . . . . 99
. . . . . . . . . . . . . . . . . . . . . . 102
. . . . . . . . . . . 102
. . . . . . . . . . . . 103
4 Troubleshooting Your System . . . . . . . . 105
Safety First—For You and Your System . . . . . . . . 105
Start-Up Routine
Checking the Equipment
Troubleshooting External Connections
Troubleshooting the Video Subsystem
Troubleshooting the Keyboard or Mouse
Troubleshooting Serial I/O Problems
Troubleshooting a Serial I/O Device
Troubleshooting a USB Device
. . . . . . . . . . . . . . . . . . . . 105
. . . . . . . . . . . . . . . . 106
. . . . . . 106
. . . . . . 106
. . . . . . . 107
. . . . . . . . . 109
. . . . . . . 109
. . . . . . . . . . 110
6 Contents
Troubleshooting a NIC
. . . . . . . . . . . . . . . . . 112
Troubleshooting a Wet System. . . . . . . . . . . . . 113
Troubleshooting a Damaged System
. . . . . . . . . . 114
Troubleshooting the System Battery. . . . . . . . . . . 114
Troubleshooting Power Supply
Troubleshooting System Cooling Problems
Troubleshooting a Fan
Troubleshooting System Memory
Troubleshooting a Diskette Drive
Troubleshooting an Optical Drive
Troubleshooting an External SCSI Tape Drive
Troubleshooting a Hard Drive
Troubleshooting a SAS or SAS RAID Controller
Troubleshooting Expansion Cards
Troubleshooting the Microprocessor
. . . . . . . . . . . . . 115
. . . . . . . 116
. . . . . . . . . . . . . . . 117
. . . . . . . . . . . . 118
. . . . . . . . . . . . 120
. . . . . . . . . . . . 122
. . . . . 123
. . . . . . . . . . . . . . 124
. . . . 125
. . . . . . . . . . . . 127
. . . . . . . . . . 129
5 Running the System Diagnostics . . . . . . 131
Using Dell PowerEdge Diagnostics . . . . . . . . . . . 131
System Diagnostics Features
. . . . . . . . . . . . . . 131
When to Use the System Diagnostics
Running the System Diagnostics
. . . . . . . . . . . . 132
System Diagnostics Testing Options
Using the Custom Test Options
. . . . . . . . . . . . . 133
Selecting Devices for Testing
Selecting Diagnostics Options
Viewing Information and Results
. . . . . . . . . . 132
. . . . . . . . . . 132
. . . . . . . . . . . 133
. . . . . . . . . . . 133
. . . . . . . . . . 134
Contents 7
6 Jumpers and Connectors. . . . . . . . . . . . 135
System Board Jumpers. . . . . . . . . . . . . . . . . 135
System Board Connectors
Disabling a Forgotten Password
. . . . . . . . . . . . . . . 137
. . . . . . . . . . . . 139
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 141
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 141
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
8 Contents
About Your System
This section describes the physical, firmware, and software interface features
that provide and ensure the essential functioning of your system. The
physical connectors on your system’s front and back panels provide
convenient connectivity and system expansion capability. The system
firmware, applications, and operating systems monitor the system and
component status and alert you when a problem arises. System conditions
can be reported by any of the following:
• Front or back panel indicators
• System messages
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and
provides steps to resolve any problems indicated by a message. The system
indicators and features are illustrated in this section.
Other Information You May Need
NOTE: Important safety and regulatory information is provided in another
document. Warranty information may be included within this document or as a
separate document.
• The
• CDs or DVDs included with your system provide documentation and tools
• Systems management software documentation describes the features,
• Operating system documentation describes how to install (if necessary),
• Documentation for any components you purchased separately provides
Getting Started Guide
up your system, and technical specifications.
for configuring and managing your system.
requirements, installation, and basic operation of the software.
configure, and use the operating system software.
information to configure and install these options.
provides an overview of system features, setting
About Your System 9
• Updates are sometimes included with the system to describe changes to
the system, software, and/or documentation.
NOTE: Always check for updates on support.dell.com and read the updates
first because they often supersede information in other documents.
• Release notes or readme files may be included to provide last-minute
updates to the system or documentation or advanced technical reference
material intended for experienced users or technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access
system features. If your operating system begins to load before you enter the
keystroke, allow the system to finish booting, and then restart your system
and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program" on page 29.
<F10> Opens the utility partition, allowing you to run the system
diagnostics. See "Running the System Diagnostics" on page 132.
<F11> Enters the boot menu selection screen, allowing you to choose a boot
device.
<F12> Initiates PXE boot.
<Ctrl+C> Option is displayed for some SAS controller expansion cards. Enters
the SAS Configuration Utility, which includes RAID configuration
options. See your SAS adapter User’s Guide for more information.
<Ctrl+S> Option is displayed only if you have PXE support enabled through
the System Setup Program (see Table 2-1). This keystroke allows you
to configure NIC settings for PXE boot. For more information, see
the documentation for your integrated NIC.
10 About Your System
Front-Panel Features and Indicators
1
2
3
5
6
4
Figure 1-1 shows the controls, indicators, and connectors located on the
system's front panel. Table 1-2 provides component descriptions.
Figure 1-1. Front-Panel Features and Indicators
Table 1-2. Front-Panel Components
Item Component Icon Description
1 USB connectors (2) Connects USB 2.0-compliant
devices to the system.
About Your System 11
Table 1-2. Front-Panel Components (continued)
Item Component Icon Description
2 power button The power button controls the DC
power supply output to the system.
NOTE: If you turn off the system using
the power button and the system is
running an ACPI-compliant operating
system, the system performs a
graceful shutdown before the power
is turned off. If the system is not
running an ACPI-compliant operating
system, the power is turned off
immediately after the power button is
pressed.
3 power light No light — The system is off.
Steady green — The system is
powered on.
Blinking green — The system is in a
low power state.
Steady amber — A BIOS failure
occurred before Power-On Self Test
(POST). See "Diagnostic Lights" on
page 16.
Blinking amber — There is a
problem with the power supply.
4 flex bay
5 lower 5.25-inch drive
bay
6 upper 5.25-inch drive
bay
Holds an optional diskette drive.
Holds an optional optical or tape
backup unit drive.
Holds an optical drive.
12 About Your System
Back-Panel Features and Indicators
1
5
7
4
3
2
6
Figure 1-2 shows the controls, indicators, and connectors located on the
system's back panel.
Figure 1-2. Back-Panel Features and Indicators
1 voltage selection switch 2 power connector
3 USB connectors (5) 4 NIC connector
5 video connector 6 serial connector
7 I/O expansion-card slots (4)
About Your System 13
Connecting External Devices
1
2
When connecting external devices to your system, follow these guidelines:
• Most devices must be connected to a specific connector and device drivers
must be installed before the device operates properly. (Device drivers are
normally included with your operating system software or with the device
itself.) See the documentation that accompanied the device for specific
installation and configuration instructions.
• Always attach an external device while your system and the device are
turned off. Next, turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
See "Using the System Setup Program" on page 29 for information about
enabling, disabling, and configuring I/O ports and connectors.
NIC Indicator Codes
The NIC on the back panel has an indicator that provides information on
network activity and link status. See Figure 1-3. Table 1-3 lists the NIC
indicator codes.
Figure 1-3. NIC Indicators
1 link indicator 2 activity indicator
14 About Your System
Table 1-3. NIC Indicator Codes
Indicator Type Indicator Code Description
Activity Off When off at the same time that the link indicator
is off, the NIC is not connected to the network or
the NIC is disabled in the System Setup
program. See "Using the System Setup Program"
on page 29.
Blinking Indicates that network data is being sent or
received.
Link Off When off at the same time that the activity
indicator is off, the NIC is not connected to the
network or the NIC is disabled in the System
Setup program. See "Using the System Setup
Program" on page 29.
Yellow 1000-Mbps connection
Orange 100-Mbps connection
Green 10-Mbps connection
Power Supply Indicators
The voltage selection switch on the back panel of the system allows you to
select one of two primary voltage inputs. Ensure that the switch is set to the
proper voltage according to Table 1-4.
Table 1-4. Voltage Selection Switch
If your power source is: The voltage selection switch should be set to:
110 V
220 V
115
230
For information on system power requirements, see "Technical Specifications"
in your Getting Started Guide.
About Your System 15
Diagnostic Lights
The four diagnostic indicator lights on the system front panel display error
codes during system startup. Table 1-5 lists the causes and possible corrective
actions associated with these codes. A highlighted circle indicates the light is
on; a non-highlighted circle indicates the light is off.
NOTE: If the power LEDs blink amber, there is a problem with the power supply. If
the power LED shows a solid amber, a BIOS failure occurred before Power-On Self
Test (POST).
Table 1-5. Diagnostic Indicator Codes
Code Causes Corrective Action
The computer is in a
normal off condition or a
possible pre-BIOS failure
has occurred.
The diagnostic lights are
not lit after the system
successfully boots to the
operating system.
The system is in a normal
operating condition after
POST.
Plug the computer into a working
electrical outlet and press the
power button.
Information only.
BIOS checksum failure
detected; system is in
recovery mode.
Possible processor failure. See "Troubleshooting the
Memory failure. See "Troubleshooting System
Possible expansion card
failure.
16 About Your System
See "Getting Help" on page 141.
Microprocessor" on page 129.
Memory" on page 118.
See "Troubleshooting Expansion
Cards" on page 127.
Table 1-5. Diagnostic Indicator Codes
Code Causes Corrective Action
Possible video failure. See "Getting Help" on page 141.
Diskette drive or hard
drive failure.
Possible USB failure. See "Troubleshooting a USB
No memory modules
detected.
System board failure. See "Getting Help" on page 141.
Memory configuration
error.
Possible system board
resource and/or system
board hardware failure.
Possible system resource
configuration error.
Ensure that the diskette drive and
hard drive are properly connected.
See "Hard Drives" on page 64 or
"Diskette Drive" on page 52 for
information on the drives
installed in your system.
Device" on page 110.
See "Troubleshooting System
Memory" on page 118.
See "Troubleshooting System
Memory" on page 118.
See "Getting Help" on page 141.
See "Getting Help" on page 141.
Other failure. Ensure that the diskette drive,
optical drive, and hard drives are
properly connected. See
"Troubleshooting Your System" on
page 105 for the appropriate drive
installed in your system. If the
problem persists, see "Getting
Help" on page 141.
About Your System 17
System Messages
System messages appear on the screen to notify you of a possible problem
with the system. Table 1-6 lists the system messages that can occur and the
probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in Table 1-6, check the
documentation for the application that is running when the message appears or the
operating system's documentation for an explanation of the message and
recommended action.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
Table 1-6. System Messages
Message Causes Corrective Actions
Attempting to
update Remote
Configuration.
Please wait....
BIOS Update Attempt
Failed!
Caution! NVRAM_CLR
jumper is installed
on system board.
Remote Configuration is in
progress.
Remote BIOS update
attempt failed.
NVRAM_CLR jumper is
installed.
Wait until the process is
complete.
Retry the BIOS update. If
the problem persists, see
"Getting Help" on
page 141.
Check the System Setup
configuration settings. See
"Using the System Setup
Program
Remove the NVRAM_CLR
jumper. See Figure 6-1 for
jumper locations.
" on page 29.
18 About Your System
Table 1-6. System Messages (continued)
Message Causes Corrective Actions
Data error The diskette drive or hard
drive cannot read the data.
Decreasing
available memory
Diskette read
failure
Diskette subsystem
reset failed
Drive not ready Diskette missing or
One or more memory
modules might be
improperly seated or faulty.
Faulty or improperly
inserted diskette.
Faulty diskette drive or
optical drive controller.
improperly inserted in
diskette drive.
For the operating system,
run the appropriate utility
to check the file structure
of the diskette drive or hard
drive.
See your operating system
documentation for
information on running
these utilities.
Reinstall the memory
modules and, if necessary,
replace them. See
"Memory" on page 76.
See "Troubleshooting
System Memory" on
page 118.
Replace the diskette.
Ensure that the diskette
drive and optical drive
cables are properly
connected. See
"Troubleshooting a USB
Device" on page 110 and
"Troubleshooting an
Optical Drive" on page 122.
If the problem persists, see
"Getting Help" on
page 141.
Reinsert or replace the
diskette.
About Your System 19
Table 1-6. System Messages (continued)
Message Causes Corrective Actions
Error: Incorrect
memory
configuration.
Ensure memory in
slots DIMM1_A and
DIMM1_B, DIMM2_A
and DIMM2_B match
identically in
size, speed and
rank.
Error 8602:
Auxiliary device
failure. Verify
that mouse and
keyboard are
securely attached
to correct
connectors.
Gate A20 failure Faulty keyboard controller
General failure The operating system is
Keyboard controller
failure
Keyboard data line
failure
Keyboard failure
Keyboard stuck key
failure
The installed memory
modules are not matched
pairs.
Loose or improperly
connected mouse or
keyboard cable; faulty
mouse or keyboard.
(faulty system board).
unable to carry out the
command.
Faulty keyboard controller
(faulty system board).
Loose or improperly
connected keyboard cable;
faulty keyboard; faulty
keyboard controller.
See "Memory Module
Installation Guidelines" on
page 76.
Replace the mouse. If the
problem persists, replace
the keyboard.
See "Getting Help" on
page 141.
This message is usually
followed by specific
information. Take the
appropriate action to
resolve the problem.
See "Getting Help" on
page 141.
Ensure that the keyboard is
properly connected. If the
problem persists, replace
the keyboard. If the
problem persists, see
"Getting Help" on
page 141.
20 About Your System
Table 1-6. System Messages (continued)
Message Causes Corrective Actions
Keyboard fuse has
failed.
Manufacturing mode
detected
Memory address line
failure at
value
read
expecting
Memory double word
logic failure at
address
expecting
Memory odd/even
logic failure at
start address
address
value
, read
value
value
to
Keyboard fuse has failed. Replace the keyboard.
Faulty system board. If the problem persists, the
system board is faulty. See
"Getting Help" on
page 141.
System is incorrectly
configured.
Faulty or improperly
,
installed memory modules,
or faulty system board.
Ensure that all memory
modules are properly
installed. See
"Troubleshooting System
Memory" on page 118. If
the problem persists, see
"Getting Help" on
page 141.
end address
Memory write/read
failure at
value
read
expecting
Memory tests
terminated by
keystroke
address
value
,
The spacebar was pressed
during POST to terminate
the memory test.
Information only.
About Your System 21
Table 1-6. System Messages (continued)
Message Causes Corrective Actions
No boot device
available
No boot sector on
hard-disk drive
No timer tick
interrupt
The system cannot find the
diskette or hard drive.
The system configuration
information in the System
Setup program might be
incorrect.
A chip on the system board
might be malfunctioning.
If the diskette drive is your
boot device, ensure that a
bootable disk is in the drive.
If the hard drive is your
boot device, ensure that the
hard drive is installed,
properly seated, and
partitioned as a boot
device.
Enter the System Setup
program and verify the boot
sequence information. See
"System Setup Options" on
page 30.
Enter the System Setup
program and verify the
system configuration
information for the hard
drive. See "System Setup
Options" on page 30.
If the message continues to
appear after verifying the
information in the System
Setup program, the
operating system might
have been corrupted.
Reinstall the operating
system. See your operating
system documentation for
reinstallation information.
Run the system diagnostics.
See "Running the System
Diagnostics" on page 131.
22 About Your System
Table 1-6. System Messages (continued)
Message Causes Corrective Actions
Not a boot diskette The operating system is
trying to boot from a
diskette that does not have
a bootable operating system
installed on it.
Option ROM Checksum
Error
PCIe Degraded Link
Width Error:
Embedded
nn
Bus#
Expected Link Width
is
Actual Link Width
is
PCIe Degraded Link
Width Error: Slot
Expected Link Width
is
Actual Link Width
is
PCIe Training
Error: Embedded
Bus#
/Dev#nn/Func
n
n
n
n
nn
/Dev#nn/Func
PCI device BIOS (Option
ROM) checksum failure is
detected during shadowing.
Faulty or improperly
installed PCIe card.
n
Faulty or improperly
n
installed PCIe card in the
specified slot number.
Faulty or improperly
installed PCIe card.
n
Insert a diskette that has a
bootable operating system.
Ensure that all appropriate
cables are securely
connected to the expansion
cards. If the problem
persists, see
"Troubleshooting
Expansion Cards" on
page 127.
Reseat the PCIe cards. See
"Expansion Cards" on
page 70. If the problem
persists, see "Getting Help"
on page 141.
Reseat the PCIe card in the
specified slot number. See
"Expansion Cards" on
page 70. If the problem
persists, see "Getting Help"
on page 141.
Reseat the PCIe cards. See
"Expansion Cards" on
page 70. If the problem
persists, see "Getting Help"
on page 141.
About Your System 23
Table 1-6. System Messages (continued)
Message Causes Corrective Actions
PCIe Training
Error: Slot
Plug & Play
Configuration Error
Read fault
Requested sector
not found
Remote
Configuration
update attempt
failed
SATA port A/B/C/D
hard disk drive
configuration error
n
Faulty or improperly
installed PCIe card in the
specified slot number.
Error encountered in
initializing PCI device;
faulty system board.
The operating system
cannot read from the
diskette or hard drive, the
system could not find a
particular sector on the
disk, or the requested sector
is defective.
System could not
implement Remote
Configuration request.
Faulty drive. Parameters
failure.
Reseat the PCIe card in the
specified slot number. See
"Expansion Cards" on
page 70. If the problem
persists, see "Getting Help"
on page 141.
Install the NVRAM_CLR
jumper and reboot the
system. See Figure 6-1 for
jumper location. Check for
a BIOS update. If the
problem persists, see
"Troubleshooting
Expansion Cards" on
page 127. If the problem
persists, see "Getting Help"
on page 141.
Replace the diskette.
Ensure that the diskette
and hard-drive cables are
properly connected. See
"Troubleshooting a USB
Device" on page 110 or
"Troubleshooting a Hard
Drive" on page 124 for the
appropriate drive(s)
installed in your system.
Retry Remote
Configuration.
Ensure that the hard drive
cables are properly
connected. See
"Troubleshooting a Hard
Drive" on page 124.
24 About Your System
Table 1-6. System Messages (continued)
Message Causes Corrective Actions
SATA port A/B/C/D
hard disk drive
failure
SATA port A/B/C/D
hard disk drive
auto-sensing error
SATA Port A/B/C/D
hard disk not found
Sector not found
Seek error
Seek operation
failed
Shutdown failure Shutdown test failure. Ensure that all memory
The amount of
system memory has
changed.
Faulty drive. INT13 call
failure from the drive.
SATA Port A/B/C/D set as
Auto, no disk installed.
Faulty diskette or hard
drive.
Faulty memory module.
Information only, if you
have changed the memory
configuration.
Faulty memory module. See "Troubleshooting
Ensure that the hard drive
cables are properly
connected. See
"Troubleshooting a Hard
Drive" on page 124.
Run the System Setup
program to correct the
settings. See "Using the
System Setup Program" on
page 29.
See "Troubleshooting a
USB Device" on page 110
or "Troubleshooting a Hard
Drive" on page 124 for the
appropriate drive installed
in your system.
modules are properly
installed. See
"Troubleshooting System
Memory" on page 118. If
the problem persists, see
"Getting Help" on
page 141.
See "Troubleshooting
System Memory" on
page 118. If the problem
persists, see "Getting Help"
on page 141.
System Memory" on
page 118. If the problem
persists, see "Getting Help"
on page 141.
About Your System 25
Table 1-6. System Messages (continued)
Message Causes Corrective Actions
Time-of-day clock
stopped
Time-of-day not set
- please run SETUP
program
Timer chip counter
2 failed
Unexpected
interrupt in
protected mode
Utility partition
not available
Warning! No micro
code update loaded
for processor 0
Faulty battery; faulty
system board.
Incorrect Time or Date
settings; faulty system
battery.
Faulty system board. See "Getting Help" on
Faulty or improperly
installed memory modules
or faulty system board.
Utility partition is not
available on the hard disk
Micro code update failed. Update the BIOS firmware.
See "Troubleshooting the
System Battery" on
page 114. If the problem
persists, see "Getting Help"
on page 141.
Check the Time and Date
settings. See "Using the
System Setup Program" on
page 29. If the problem
persists, see
"Troubleshooting the
System Battery" on
page 114.
page 141.
Ensure that all memory
modules are properly
installed. See "Memory
Module Installation
Guidelines" on page 76. If
the problem persists, see
"Troubleshooting System
Memory" on page 118. If
the problem persists, see
"Getting Help" on
page 141.
Create a utility partition on
the boot hard drive. See the
CDs that came with your
system.
See "Getting Help" on
page 141.
26 About Your System
Table 1-6. System Messages (continued)
Message Causes Corrective Actions
Write fault
Write fault on
selected drive
Faulty diskette, diskette
drive, hard drive.
Replace the diskette.
Ensure that the diskette
drive and hard-drive cables
are properly connected. See
"Troubleshooting a USB
Device" on page 110 or
"Troubleshooting a Hard
Drive" on page 124 for the
appropriate drive(s)
installed in your system.
Warning Messages
A warning message alerts you to a possible problem and prompts you to
respond before the system continues a task. For example, before you format a
diskette, a message will warn you that you may lose all data on the diskette.
Warning messages usually interrupt the task and require you to respond by
typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating
system. For more information, see the documentation that accompanied the
operating system or application.
Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic
error messages are not covered in this section. Record the message on a copy
of the Diagnostics Checklist in "Getting Help" on page 141, and then follow
the instructions in that section for obtaining technical assistance.
Alert Messages
Systems management software generates alert messages for your system. Alert
messages include information, status, warning, and failure messages for drive,
temperature, fan, and power conditions. For more information, see the
systems management software documentation.
About Your System 27
28 About Your System
Using the System Setup Program
After you set up your system, run the System Setup program to familiarize
yourself with your system configuration and optional settings. Record the
information for future reference.
You can use the System Setup program to:
• Change the system configuration stored in NVRAM after you add, change,
or remove hardware
• Set or change user-selectable options—for example, the time or date
• Enable or disable integrated devices
• Correct discrepancies between the installed hardware and configuration
settings
Entering the System Setup Program
1
Turn on or restart your system.
2
Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the
system to finish booting, and then restart your system and try again.
NOTE: To ensure an orderly system shutdown, see the documentation that
accompanied your operating system.
Responding to Error Messages
You can enter the System Setup program by responding to certain error
messages. If an error message appears while the system is booting, make a note
of the message. Before entering the System Setup program, see "System
Messages" on page 18 for an explanation of the message and suggestions for
correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to send a
message the first time you start your system.
Using the System Setup Program 29
Using the System Setup Program
Table 2-1 lists the keys that you use to view or change information on the
System Setup program screens and to exit the program.
Table 2-1. System Setup Program Navigation Keys
Keys Action
Up arrow or <Shift><Tab> Moves to the previous field.
Down arrow or <Tab> Moves to the next field.
Spacebar, <+>, <
right arrows
<Esc> Exits the System Setup program and restarts the
<F1> Displays the System Setup program
NOTE: For most of the options, any changes that you make are recorded but do not
take effect until you restart the system.
–>, left and
Cycles through the settings in a field. In many
fields, you can also type the appropriate value.
system if any changes were made.
's help file.
System Setup Options
Main Screen
When you enter the System Setup program, the main System Setup program
screen appears (see Figure 2-1).
30 Using the System Setup Program
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