Dell PowerEdge SC1435 User Manual

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Dell™ PowerEdge™

SC1435 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

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Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerConnect, PowerEdge,

PowerVault, PowerApp, Dell OpenManage, and Dell XPS are trademarks of Dell Inc.; Microsoft, Windows, MS-DOS, and Windows Server are registered trademarks of Microsoft Corporation; AMD and AMD PowerNow! are trademarks of Advanced Micro Devices, Inc.; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model SVUA

August 2006 P/N HJ362 Rev. A00

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1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9

Accessing System Features During Startup

Front-Panel Features and Indicators

Back-Panel Features and Indicators

Connecting External Devices

Power Indicator Codes

NIC Indicator Codes

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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Diagnostics Indicator Codes

System Messages

Warning Messages

Diagnostics Messages

Alert Messages

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2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 23

Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 23

Responding to Error Messages Using the System Setup Program

System Setup Options

Main Screen

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Memory Information Screen CPU Information Screen Integrated Devices Screen System Security Screen Exit Screen

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System and Setup Password Features

Using the System Password Using the Setup Password

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Contents 3

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Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . 33

Baseboard Management Controller Configuration

Entering the BMC Setup Module BMC Setup Module Options

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3 Installing System Components . . . . . . . . . . . . . . . . . . . . 35

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Inside the System

Removing and Replacing the Front Bezel

Opening and Closing the System

Opening the System Closing the System

Cooling Shroud

Removing the Cooling Shroud Replacing the Cooling Shroud

Cooling Fan Modules

Removing a Cooling Fan Module Replacing a Cooling Fan Module

Power Supply

Removing the Power Supply Installing the Power Supply

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4 Contents

Expansion Cards

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Installing an Expansion Card Removing an Expansion Card

System Memory

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Memory Module Installation Guidelines Sample Memory Configurations Non-Optimal Memory Configurations Installing Memory Modules Removing Memory Modules

Processors

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Removing a Processor Installing a Processor

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Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Removing the Optical Drive from the System Installing the Optical Drive in the System Removing the Optical Drive from the Drive Tray

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Hard Drives

Configuring the Boot Device

Expansion-Card Riser

System Battery

Control Panel Assembly (Service-Only Procedure)

System Board (Service-Only Procedure)

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Optional SAS RAID Controller Before You Begin

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Installing a Hard Drive

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Removing an Expansion-Card Riser Installing an Expansion-Card Riser

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Replacing the System Battery

Removing the Control Panel Installing the Control Panel

Removing the System Board Installing a System Board

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4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . . 67

Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . . 67

Start-Up Routine

Checking Basic Power Problems

Checking the Equipment

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Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse

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Contents 5

Page 6

Troubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . . 70

Troubleshooting a Serial I/O Device Troubleshooting a USB Device

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Troubleshooting a NIC

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting the Power Supply

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

Troubleshooting an Optical Drive

Troubleshooting a Hard Drive

Troubleshooting a SAS RAID Controller Card

Troubleshooting an Expansion Card

Troubleshooting the Microprocessors

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5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . . 85

Using Dell PowerEdge Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 85

6 Contents

System Diagnostics Features

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When to Use the System Diagnostics

Running the System Diagnostics

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System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing

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Selecting Diagnostics Options Viewing Information and Results

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Page 7

6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . 89

System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Disabling a Forgotten Password

System Board Connectors

Riser Boards

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7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Online Services AutoTech Service Automated Order-Status Service Technical Support Service

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

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Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

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Index

Contents 7

Page 8

8 Contents

Page 9

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• System messages

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty

information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for configuring and managing

• Systems management software documentation describes the features, requirements, installation,

• Operating system documentation describes how to install (if necessary), configure, and use the

• Documentation for any components you purchased separately provides information to configure

Rack Installation Guide

describes how to install your system into a rack.

Getting Started Guide

technical specifications.

your system.

and basic operation of the software.

operating system software.

and install these options.

Rack Installation Instructions

provides an overview of system features, setting up your system, and

included with your rack solution

About Your System 9

Page 10

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates first because they often

supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup Program" on page 23.

<F10> Enters the System Diagnostics program. See "Running the System Diagnostics" on page 86.

<F11> Enters the boot mode selections screen, allowing you to choose a boot device.

<F12> Exits PXE boot.

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Setup Module, which allows access to the

system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC.

<Ctrl+C> Enters the SAS Configuration Utility. See your optional SAS adapter User’s Guide for more

information.

<Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program (see

"Integrated Devices Screen" on page 28). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

10 About Your System

Page 11

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel.

Figure 1-1. Front-Panel Features and Indicators

Table 1-2. Front-Panel Indicators, Buttons, and Connectors

Item Indicator, Button, or Connector Icon Description

1 Power-on indicator, power

button

2 NMI button Used to troubleshoot software and device driver errors

3 System identification button The identification buttons on the front and back panels

The power button controls the DC power supply output to the system.

NOTE: If you turn off the system using the power button

and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPI-compliant operating system, the power is turned off immediately after the power button is pressed.

when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

can be used to locate a particular system within a rack. When one of these buttons is pushed, the blue system status indicator on the front and back blinks until one of the buttons is pushed again.

About Your System 11

Page 12

Table 1-2. Front-Panel Indicators, Buttons, and Connectors (continued)

Item Indicator, Button, or Connector Icon Description

4 Diagnostics indicator lights (4) The four diagnostic indicator lights on the system front

panel display error codes during system startup.

5 System status indicator light Lights blue during normal system operation.

Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system.

Lights amber when the system needs attention due to a problem.

6 USB connectors (2) Connects USB 2.0-compliant devices to the system.

7 Video connector Connects a monitor to the system.

8 Optical drive (optional) One optional slimline optical drive

NOTE: DVD devices are data only.

12 About Your System

Page 13

Back-Panel Features and Indicators

Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-2. Back-Panel Features and Indicators

721345 6

1 serial connector 2 video connector 3 expansion slot

4 NIC1 connector 5 NIC2 connector 6 power connector

7 power cable retention bracket 8 system identification button 9 system status indicator

10 system status indicator LED

cable connector

11 USB connector 12 USB connector

10 9

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

• Always attach external devices while your system is turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

For information about individual connectors, see "Jumpers and Connectors" on page 89. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 23.

Power Indicator Codes

The power button on the front panel controls the power input to the system's power supply. The power indicator can provide information on power status (see indicator codes.

Figure 1-1

). Table 1-3 lists the power button

About Your System 13

Page 14

Table 1-3. Power Button Indicators

Indicator Function

On Indicates that power is supplied to the system and the system is operational.

Off Indicates that no power is supplied to the system.

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-3. Table 1-4 lists the NIC indicator codes.

Figure 1-3. NIC Indicators

1 link indicator 2 activity indicator

Table 1-4. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off The NIC is not connected to the network.

Link indicator is green The NIC is connected to a valid link partner on the network.

Activity indicator is amber blinking Network data is being sent or received.

Diagnostics Indicator Codes

The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off.

NOTE: Once the system completes POST, all diagnostic lights will be OFF.

14 About Your System

Page 15

Table 1-5. Diagnostic Indicator Codes

Code Causes Corrective Action

Possible processor failure. See "Troubleshooting the Microprocessors" on page 82.

Memory failure. See "Troubleshooting System Memory" on page 76.

Possible expansion card failure.

Possible video failure. See "Getting Help" on page 95.

Hard drive failure. Ensure that the hard drive is properly connected. See

Possible USB failure. See ""Troubleshooting a USB Device" on page 71.

No memory modules detected.

System board failure. See "Getting Help" on page 95.

Memory configuration error. See "Troubleshooting System Memory" on page 76.

Possible system board resource and/or system board hardware failure.

Possible system resource configuration error.

Other failure. Ensure that the optical drive and hard drives are properly

See "Troubleshooting an Expansion Card" on page 80.

"Troubleshooting a Hard Drive" on page 78.

See "Troubleshooting System Memory" on page 76.

See "Troubleshooting IRQ Assignment Conflicts" on page 68. If the problem persists, see "Getting Help" on page 95.

connected. See "Troubleshooting an Optical Drive" on page 78 or "Troubleshooting a Hard Drive" on page 78.

If the problem persists, see "Getting Help" on page 95.

About Your System 15

Page 16

Table 1-5. Diagnostic Indicator Codes (continued)

Code Causes Corrective Action

BIOS checksum failure detected; system is in recovery mode.

Ensure that all network connections are functioning properly. See ""Troubleshooting Your System" on page 67."

If the problem persists, see ""Getting Help" on page 95."

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-6 lists the system messages that can occur and the probable cause and corrective action for each message.

NOTE: If you receive a system message that is not listed in Table 1-6, check the documentation for the application

that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Table 1-6. System Messages

Message Causes Corrective Actions

Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving.

Attempting to update Remote Configuration. Please wait...

BIOS Update Attempt Failed!

Caution! NVRAM_CLR jumper is installed on system board.

The memory configuration does not support node interleaving. The system will run but with reduced functionality.

Remote Configuration request has been detected and is being processed.

Remote BIOS update attempt failed.

NVRAM_CLR jumper is installed. CMOS has been cleared.

Ensure that the memory modules are installed in a configuration that supports node interleaving. See "Memory Module Installation Guidelines" on page 46. If the problem persists, see "Troubleshooting System Memory" on page 76.

Wait until the process is complete.

Retry the BIOS update. If problem persists, see "Getting Help" on page 95.

Remove the NVRAM_CLR jumper. See Figure 6-1 for jumper location.

16 About Your System

Page 17

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Diskette drive n seek failure

Diskette read failure Faulty or improperly inserted

Diskette subsystem reset failed

Drive not ready Diskette missing from or improperly

Error: Incorrect memory configuration.

CPU System Halted!

Error: Memory failure detected. Memory size reduced. Replace the faulty DIMM as soon as possible.

Remote configuration update attempt failed

Fatal error caused a system reset: Please check the system event log for details.

Gate A20 failure Faulty keyboard controller; faulty

Incorrect configuration settings in the System Setup program.

Faulty or improperly installed diskette drive.

Loose diskette drive interface cable. Reconnect the diskette drive USB

diskette.

Faulty or improperly installed diskette.

inserted in diskette drive.

Invalid memory configuration. Ensure that the memory modules are

Faulty or improperly seated memory module(s).

System unable to process Remote Configuration request.

Fatal system error. Check the system event log for the

system board.

Run the System Setup program to correct the settings. See "Using the System Setup Program" on page 23.

Replace the diskette. If the problem persists, see "Troubleshooting a USB Device" on page 71.

cable. See "Troubleshooting a USB Device" on page 71.

Replace the diskette. If the problem persists, see "Troubleshooting a USB Device" on page 71.

installed in a valid configuration. See "Memory Module Installation Guidelines" on page 46. If the problem persists, see "Troubleshooting System Memory" on page 76.

See "Troubleshooting System Memory" on page 76.

Retry Remote Configuration.

specific cause, then see the appropriate section in"Troubleshooting Your System" on page 67.

See "Getting Help" on page 95.

About Your System 17

Page 18

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

General failure The operating system is unable to

carry out the command.

Invalid NVRAM configuration, Resource Re-allocated

Keyboard Controller failure

Manufacturing mode detected

Memory address line failure at

value

expecting

Memory double word logic failure at

value

expecting

Memory odd/even logic failure at

value

expecting

Memory write/read failure

address

at expecting

Memory tests terminated by keystroke.

No boot device available Faulty or missing optical/diskette

address

address,

, read

value

, read

value

, read

value

read

value

System detected and corrected a resource conflict.

Faulty keyboard controller; faulty system board

System is in manufacturing mode. Reboot to take the system out of

Faulty or improperly installed memory modules.

POST memory test terminated by pressing the spacebar.

drive subsystem, hard drive, or harddrive subsystem, or no boot disk in drive A.

This message is usually followed by specific information. Note the information and take the appropriate action to resolve the problem.

No action is required.

See "Getting Help" on page 95.

manufacturing mode.

See "Troubleshooting System Memory" on page 76.

Information only.

Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting a USB Device" on page 71, "Troubleshooting an Optical Drive" on page 78, and "Troubleshooting a Hard Drive" on page 78. See "Using the System Setup Program" on page 23 for information about setting the order of boot devices.

18 About Your System

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Table 1-6. System Messages (continued)

Message Causes Corrective Actions

No boot sector on hard drive

No timer tick interrupt Faulty system board. See "Getting Help" on page 95. Not a boot diskette No operating system on diskette. Use a bootable diskette. PCIe Degraded Link Width

Error: Embedded

Bus# Expected Link Width is Actual Link Width is PCIe Degraded Link Width

Error: Slot Expected Link Width is Actual Link Width is

PCIe Fatal Error caused a system reset: Slot

Embedded Bus#

Please check the system event log for details.

PCI BIOS failed to install

Plug & Play Configuration Error

/Dev#nn/Func

Incorrect configuration settings in System Setup program, or no operating system on hard drive.

Faulty or improperly installed PCIe card in the specified slot.

PCI device BIOS (Option ROM) checksum failure is detected during shadowing. Loose cables to expansion card(s); faulty or improperly installed expansion card.

Error encountered in initializing PCI device; faulty system board.

Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" on page 23. If necessary, install the operating system on your hard drive. See your operating system documentation.

Reseat the PCIe card in the specified slot number. See "Installing an Expansion Card" on page 44. If the problem persists, see "Getting Help" on page 95.

Reseat the expansion cards. Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting an Expansion Card" on page 80.

Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting an Expansion Card" on page 80.

About Your System 19

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Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Read fault Requested sector not

found

Remote configuration update attempt failed

ROM bad checksum = address

SATA port drive not found

Sector not found Seek error Seek operation failed

Shutdown failure Shutdown test failure. See "Troubleshooting System Memory"

The amount of system memory has changed

This system supports only Opteron 2000 series processors.

Time-of-day clock stopped Faulty battery or faulty chip. See "Troubleshooting the System

hard disk

The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective.

System unable to process Remote Configuration request.

Expansion card improperly installed or faulty.

SATA cables are not properly seated, or drive missing.

Faulty diskette or hard drive. See "Troubleshooting a USB Device"

Memory has been added or removed or a memory module may be faulty.

Microprocessor(s) is not supported by the system.

Replace the diskette. Ensure that the diskette and hard drive cables are properly connected. See "Troubleshooting a USB Device" on page 71, "Troubleshooting an Optical Drive" on page 78, or "Troubleshooting a Hard Drive" on page 78 for the appropriate drive(s) installed in your system.

Retry Remote Configuration.

Reseat the expansion cards. Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting an Expansion Card" on page 80.

See "Troubleshooting a Hard Drive" on page 78.

on page 71 or "Troubleshooting a Hard Drive" on page 78 for the appropriate drive.

on page 76.

If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" on page 76.

Install a supported microprocessor or microprocessor combination. See "Processors" on page 50.

Battery" on page 74.

20 About Your System

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Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Time-of-day not set please run SETUP program

Timer chip counter 2 failed

Unsupported CPU combination

Unsupported CPU stepping detected

Utility partition not available

Warning: DIMM faulty and disabled. Total memory size is reduced!

Warning! No microcode update loaded for processor

Warning: One or more faulty DIMMs found on

CPU Warning: The installed

memory configuration is not optimal. For more information on valid memory configurations, please see the system documentation on the technical support web site.

Write fault Write fault on selected

drive

and n are

Incorrect Time or Date settings; faulty system battery.

Faulty system board. See "Getting Help" on page 95.

Microprocessor(s) is not supported by the system.

The <F10> key was pressed during POST, but no utility partition exists on the boot hard drive.

Faulty or improperly seated memory module(s).

Microcode update failed. Update the BIOS firmware. See

Faulty or improperly seated memory module(s) used by CPUn.

Invalid memory configuration. The system will run but with reduced functionality.

Faulty diskette, optical/diskette drive assembly, hard drive, or harddrive subsystem.

Check the Time and Date settings. See "Using the System Setup Program" on page 23. If the problem persists, replace the system battery. See "System Battery" on page 59.

Install a supported microprocessor or microprocessor combination. See "Processors" on page 50.

Create a utility partition on the boot hard drive. See the CDs that came with your system.

See "Troubleshooting System Memory" on page 76.

"Getting Help" on page 95.

See "Troubleshooting System Memory" on page 76.

Ensure that the memory modules are installed in a valid configuration. See "Memory Module Installation Guidelines" on page 46. If the problem persists, see "Troubleshooting System Memory" on page 76.

See "Troubleshooting a USB Device" on page 71, "Troubleshooting an Optical Drive" on page 78, or "Troubleshooting a Hard Drive" on page 78.

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 121.

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Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing (yes) or

n (no).

NOTE: Warning messages are generated by either the application or the operating system. For more information,

see the documentation that accompanied the operating system or application.

Diagnostics Messages

When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 95, and then follow the instructions in that section for obtaining technical assistance.

Alert Messages

Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.

22 About Your System

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Using the System Setup Program

After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.

You can use the System Setup program to:

• Change the system configuration stored in NVRAM after you add, change, or remove hardware

• Set or change user-selectable options—for example, the time or date

• Enable or disable integrated devices

• Correct discrepancies between the installed hardware and configuration settings

Entering the System Setup Program

Turn on or restart your system.

Press <F2> immediately after you see the following message (you may have to press the <F2> key more than once):

<F2> = System Setup

If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your operating

system.

Responding to Error Messages

You can enter the System Setup program by responding to certain error messages. If an error message appears while the system is booting, make a note of the message. Before entering the System Setup program, see "System Messages" on page 16 for an explanation of the message and suggestions for correcting errors.

NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you

start your system.

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Using the System Setup Program

Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program.

Table 2-1. System Setup Program Navigation Keys

Keys Action

Up arrow or <Shift><Tab> Moves to the previous field.

Down arrow or <Tab> Moves to the next field.

Spacebar, <+>, < right arrows

<Enter> From the main menu, selects an option that has a

<Esc> From a submenu, returns the program to the main

<F1> Displays the System Setup program

NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the

system.

–>, left and

Cycles through the settings in a field. In many fields, you can also type the appropriate value.

submenu, such as Memory Information.

menu. From the main menu, exits the System Setup program and restarts the system if any changes were made.

's help file.

System Setup Options

Main Screen

When you enter the System Setup program, the main System Setup program screen appears (see Figure 2-1).

24 Using the System Setup Program

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Figure 2-1. Main System Setup Program Screen

Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. For related information, see "System Security Screen Options" on page 29.

NOTE: The options for the System Setup program change based on the system configuration.

NOTE: The System Setup program defaults are listed under their respective options, where applicable.

Table 2-2. System Setup Program Options

Option Description

System Time Resets the time on the system's internal clock.

System Date Resets the date on the system's internal calendar.

Memory Information Displays information related to installed memory. See "Memory Information

Screen" on page 27.

CPU Information Displays information related to microprocessors (speed, cache size, and so on). See

"CPU Information Screen" on page 27.

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Table 2-2. System Setup Program Options (continued)

Option Description

Boot Sequence Determines the order in which the system searches for boot devices during system

startup. Available options can include the diskette drive, CD drive, hard drives, and network.

NOTE: System boot is not supported from an external device attached to a SAS or

SCSI adapter. See support.dell.com for the latest support information about booting from external devices.

Hard-Disk Drive Sequence

USB Flash Drive Emulation Type

Auto

default)

(

Boot Sequence Retry If this field is enabled and the system has failed to boot, the system will reattempt

Integrated Devices See "Integrated Devices Screen" on page 28.

PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on

Serial Communication (Off default)

System Security Displays a screen to configure the system password and setup password features.

Keyboard NumLock

default)

(

Report Keyboard Errors

Report

default)

(

Determines the order in which the system searches the hard drives during system startup. The selections depend on the hard drives installed in your system.

Determines the emulation type for a USB flash drive. Hard disk allows the USB flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a removal diskette drive. Auto automatically chooses an emulation type.

to boot after 30 seconds.

the PCI bus, and any installed expansion card that requires an IRQ.

Options are On with Console Redirection via COM2, and Off.

See "System Security Screen" on page 29, "Using the System Password" on page 30, and "Using the Setup Password" on page 32 for more information.

Determines whether your system starts up with the NumLock mode activated on 101- or 102-key keyboards (does not apply to 84-key keyboards).

Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.

26 Using the System Setup Program

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Memory Information Screen

Table 2-3 lists the descriptions for the information fields that appear on the Memory Information screen.

Table 2-3. Memory Information Screen

Option Description

System Memory Size Displays the amount of system memory.

System Memory Type Displays the type of system memory.

System Memory Speed Displays the system memory speed.

Video Memory Displays the amount of video memory.

System Memory Testing This option determines whether system memory tests are run at

system boot. Options are Enabled and Disabled.

Node Interleaving If this field is enabled, memory interleaving is supported if a

symmetric memory configuration is installed. If this field is set to disabled (the default), the system can support Non-Uniform Memory Architecture (NUMA) memory access. See "Memory Module Installation Guidelines" on page 46.

CPU Information Screen

Table 2-4 lists the options and descriptions for the information fields that appear on the CPU Information screen.

Table 2-4. CPU Information Screen

Option Description

64-bit Specifies if the installed processor(s) support 64-bit extensions.

Core Speed Displays the clock speed of the processor(s).

Bus Speed Displays the bus speed of the processor(s).

Demand-Based Power Management (Disabled default)

Processor X ID Displays the model number of the processor. A submenu displays

Enables or disables demand-based power management. When enabled, the CPU Performance State tables will be reported to the operating system; when disabled, the CPU Performance State tables will not be reported to the operating system. If any of the CPUs do not support demand-based power management, the field will become read-only, and automatically set to Disabled.

the amount of level 2 cache and number of cores.

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Enabling AMD™ PowerNow!™ Technology

PowerNow! technology controls your system’s processor performance automatically, dynamically adjusting the operating frequency and voltage according to the task at hand. When an application does not require full performance, significant amounts of power can be saved. Performance is designed to still be responsive, with maximum processor performance being delivered when required, and automatic power savings when possible. (PowerNow! support is dependent on the operating system and version used on your system.)

To enable the PowerNow! feature, run the System Setup Program and enable the Demand-Based Power Management option on the CPU Information screen.

Additionally, for Microsoft

Windows® operating systems, you will need to install the PowerNow! driver

to enable this feature. The driver is available on the Dell OpenManage Service and Diagnostic CD provided with your system and at support.dell.com.

Integrated Devices Screen

Table 2-5 lists the options and descriptions for the information fields that appear on the Integrated Devices screen.

Table 2-5. Integrated Devices Screen Options

Option Description

Embedded SATA Controller (Off default)

IDE CD-ROM Controller (Auto default)

User-Accessible USB Ports (All Ports On default)

Embedded Gb NIC1 (Enabled with PXE default)

MAC Address Displays the MAC address for NIC1. This field does not have user-selectable

Embedded Gb NIC2 (Enabled without PXE default)

MAC Address Displays the MAC address for NIC2. This field does not have user-selectable

Allows the integrated SATA controller to be set to Off or ATA mode.

Enables the integrated IDE controller. When set to integrated IDE controller is enabled if IDE devices are attached to the channel and an external IDE controller is not detected.

Auto

, each channel of the

NOTE: This CD-ROM option will not appear on this menu screen if your system does

not include this optional device.

Enables or disables the system's user-accessible ports. Options are All Ports On or All Ports Off. Disabling the USB ports makes system resources available for other

devices.

Enables or disables the system's integrated NIC1. Options are Enabled without PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots.

settings.

Enables or disables the system's integrated NIC2. Options are Enabled without PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots.

settings.

28 Using the System Setup Program

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System Security Screen

Table 2-6 lists the options and descriptions for the information fields that appear on the System Security screen.

Table 2-6. System Security Screen Options

Option Description

System Password Displays the current status of your system's password security feature and allows

you to assign and verify a new system password.

NOTE: See "Using the System Password" on page 30 for instructions on assigning a

system password and using or changing an existing system password.

Setup Password Restricts access to the System Setup program in the same way that you restrict

access to your system using the system password feature.

NOTE: See "Using the Setup Password" on page 32 for instructions on assigning a

setup password and using or changing an existing setup password.

Password Status Setting the Setup Password option to Enabled prevents the system password from

being changed or disabled at system start-up.

To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked. In this state, you cannot change the system password using the System Password option and cannot be disabled at system start-up by pressing <Ctrl><Enter>.

To unlock the system password, enter the setup password in the Setup Password field and then change the Password Status option to Unlocked. In this state, you can disable the system password at system start-up by pressing <Ctrl><Enter> and then change the password using the System Password option.

Power Button

NMI Button

Turns system's power off and on.

• If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off.

• If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.

The button is enabled in the System Setup program. When disabled, the button can only turn on system power.

NOTE: You can still turn on the system by using the power button, even if the Power

Button option is set to Disabled.

NOTICE: Use the NMI button only if directed to do so by qualified support

personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen.

Enables or disables the NMI feature.

Using the System Setup Program 29

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Table 2-6. System Security Screen Options (continued)

Option Description

AC Power Recovery (Last default)

Determines how the system reacts when power is restored to the system. If system is set to Last, the system returns to the last power state. On turns on the system after power is restored. When set to Off, the system remains off after power is restored.

Exit Screen

After you press <Esc> to exit the System Setup program, the Exit screen displays the following options:

•

Save Changes and Exit

• Discard Changes and Exit

• Return to Setup

System and Setup Password Features

NOTICE: The password features provide a basic level of security for the data on your system. If your data requires

more security, use additional forms of protection, such as data encryption programs.

NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended

without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.

Your system is shipped to you without the system password feature enabled. If system security is a concern, operate your system only with system password protection.

To change or delete an existing password, you must know the password (see "Deleting or Changing an Existing System Password" on page 32). If you forget your password, you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in "Disabling a Forgotten Password" on page 90.

Using the System Password

After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts.

Assigning a System Password

Before you assign a system password, enter the System Setup program and check the System Password option.

30 Using the System Setup Program

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When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system password.

When a system password is not assigned and the password jumper on the system board is in the enabled (default) position, the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked. To assign a system password:

Verify that the

Highlight the

Type your new system password.

Password Status

System Password

option is set to

Unlocked

option and press <Enter>.

You can use up to 32 characters in your password.

As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.

The password assignment is not case-sensitive. However, certain key combinations are not valid. To erase a character when entering your password, press <Backspace> or the left-arrow key.

NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field,

or press <Esc> at any time prior to completing step 5.

Press <Enter>.

To confirm your password, type it a second time and press <Enter>.

The setting shown for the

System Password

changes to

Enabled

. Exit the System Setup program and

begin using your system.

Either reboot your system now for your password protection to take effect or continue working.

NOTE: Password protection does not take effect until you reboot the system.

Using Your System Password to Secure Your System

NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 32"), the system accepts

your setup password as an alternate system password.

When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security.

To leave the password security enabled:

Turn on or reboot your system by pressing <Ctrl><Alt><Del>.

Type your password and press <Enter>.

To disable the password security:

Turn on or reboot your system by pressing <Ctrl><Alt><Del>.

Type your password and press <Ctrl><Enter>.

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Page 32

When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.

After you type the correct system password and press <Enter>, your system operates as usual.

If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down. This message can alert you to an unauthorized person attempting to use your system.

Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered.

NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password

options to further protect your system from unauthorized changes.

Deleting or Changing an Existing System Password

When prompted, press <Ctrl><Enter> to disable the existing system password.

If you are asked to enter your setup password, contact your network administrator.

Enter the System Setup program by pressing <F2> during POST.

Select the

When prompted, type the system password.

Confirm that

Not Enabled

Enabled

System Security

screen field to verify that the

Not Enabled

is displayed for the

System Password

option, press the <Alt><b> key combination to restart

Password Status

System Password

option.

option is set to

option, the system password has been deleted. If

Unlocked

the system, and then repeat steps 2 through 5.

Using the Setup Password

Read the information in the following sections to assign or change your setup password.

Assigning a Setup Password

You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password. If a character is illegal for password use, the system beeps.

NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup

password can be used as an alternate system password. However, the system password cannot be used in place of the setup password.

You can use up to 32 characters in your password.

As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.

32 Using the System Setup Program

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The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press <Backspace> or the left-arrow key.

After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.

A change to the Setup Password option becomes effective immediately (restarting the system is not required).

Operating With a Setup Password Enabled

If Setup Password is set to Enabled, you must enter the correct setup password before you can modify most of the System Setup options. When you start the System Setup program, the program prompts you to enter a password.

If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens—with the following exception: If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password.

NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the

system password from unauthorized changes.

Deleting or Changing an Existing Setup Password

Enter the System Setup program and select the

Highlight the <Enter> twice to clear the existing setup password.

The setting changes to

Setup Password

Not Enabled

option, press <Enter> to access the setup password window, and press

System Security

option.

If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 32.

Disabling a Forgotten Password

See "Disabling a Forgotten Password" on page 90.

Baseboard Management Controller Configuration

The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely. BMC provides the following features:

• Uses the system’s integrated NIC

• Fault logging and SNMP alerting

• Access to system event log and sensor status

• Control of system functions including power on and off

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• Support is independent of the system’s power or operating state

• Provides text console redirection for system setup, text-based utilities, and operating system consoles

NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to

integrated NIC1.

For additional information on using BMC, see the documentation for the BMC and systems management applications.

Entering the BMC Setup Module

Turn on or restart your system.

Press <

If your operating system begins to load before you press < booting, and then restart your system and try again.

Ctrl-E

> when prompted after POST.

Crtl-E

>, allow the system to finish

BMC Setup Module Options

For information about the BMC Setup Module options and how to configure the emergency management port (EMP), see the

BMC User’s Guide

34 Using the System Setup Program

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Installing System Components

This section describes how to install the following system components:

• Front bezel

• System cover

• Cooling shroud

• Cooling fan modules

• Power supply

• Expansion cards

• System memory

• Processors

• Optical drive

• Hard drives

• Boot drive

• SAS controller card

• System battery

• Risers

• Control panel assembly

• System board

Recommended Tools

You may need the following items to perform the procedures in this section:

• Key to the system keylock

• #2 Phillips screwdriver

• T10 Torx driver

• Small flat-blade screwdriver

• Wrist grounding strap

Installing System Components 35

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Inside the System

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

CAUTION: The memory modules can become extremely hot during normal operation. Allow the modules

sufficient time to cool before handling.

In Figure 3-1, the bezel, system cover, and cooling shroud are removed to provide an interior view of the system.

Figure 3-1. Inside the System

1 power supply 2 cooling shroud 3 expansion card

4 memory modules (8) 5 heatsink/microprocessor (2) 6 cooling fan modules (2)

7 optical drive (optional) 8 3.5-inch hard drive bays (2)

Several hardware options, such as the microprocessors and memory, are installed directly on the system board. The riser card accommodates one half-length expansion card. For more information, see "Expansion Cards" on page 44.

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The system provides space for one optional slimline optical drive. For more information, see "Installing the Optical Drive in the System" on page 54.

The hard-drive bays provide space for one or two 3.5-inch hard drives. The hard drives connect to the SATA controller or the system board, or an optional SAS controller card. For more information, see "Hard Drives" on page 55.

During an installation or troubleshooting procedure, you may be required to change a jumper setting. For more information, see "Jumpers and Connectors" on page 89.

NOTE: There are no hot-pluggable components inside this system.

Removing and Replacing the Front Bezel

The system front panel is enclosed by an optional bezel. To access the optional optical drive, you must remove the bezel.

NOTE: You do not need to remove the front bezel to remove the system cover and access internal components.

Using the system key, unlock the bezel.

Press the tab at the left end of the bezel.

Rotate the left end of the bezel away from the system to release the right end of the bezel.

Pull the bezel away from the system. See Figure 3-2.

Figure 3-2. Removing the Bezel

1 key lock 2 bezel

To replace the front bezel, perform the preceding steps in reverse.

Installing System Components 37

Page 38

Opening and Closing the System

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the

system by yourself.

CAUTION: The memory modules can become extremely hot during normal operation. Allow the modules

sufficient time to cool before handling.

Opening the System

To upgrade or troubleshoot the system, remove the system cover to gain access to internal components.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

Rotate the latch release lock on the latch in a counter clockwise direction to the unlocked position. See Figure 3-3.

Lift up on the latch on top of the system and slide the cover back. See Figure 3-3.

Grasp the cover on both sides and carefully lift the cover away from the system.

Figure 3-3. Removing the Cover

1 latch 2 latch release lock 3 J hooks

38 Installing System Components

Page 39

Closing the System

Lift up the latch on the cover.

Align the cover with the left and right edges of the system and offset it slightly towards the back of the system, so that the pins on the inner edge of the cover are aligned with the chassis J hooks. See Figure 3-3.

Lower the cover onto the chassis and close the latch.

Rotate the latch release lock in a clockwise direction to secure the cover.

Cooling Shroud

The cooling shroud covers the memory modules (DIMMs) and the processor(s).

Removing the Cooling Shroud

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.

Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.

NOTICE: Never operate your system with the cooling shroud removed. Overheating of the system can develop

quickly resulting in a shutdown of the system and the loss of data.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

Open the system. See "Opening and Closing the System" on page 38.

Grasp the shroud by the blue lift points and carefully lift the shroud straight up and away from the system. See Figure 3-4.

Installing System Components 39

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Figure 3-4. Cooling Shroud

1 cooling shroud 2 locator pins (6)

Replacing the Cooling Shroud

To install the cooling shroud, align the edges of the shroud with the six locator pins on the system board. See Figure 3-4.

Lower the shroud into place over the system board.

Close the system. See "Opening and Closing the System" on page 38.

Cooling Fan Modules

This system contains two cooling fan modules, each comprised of two dual-rotor fans.

Removing a Cooling Fan Module

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

Open the system. See "Opening and Closing the System" on page 38.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 39.

40 Installing System Components

Page 41

Unplug the fan module power connector from the system board. See Figure 3-5.

Remove the screw from the fan module retention plate and remove the retention plate from the chassis.

Lift the fan module straight up from the chassis.

Figure 3-5. Removing and Installing a Cooling Fan Module

1 fan module retention plates (2) 2 retention plate screw (2) 3 fan power cable

4 cooling fan modules (2)

Replacing a Cooling Fan Module

With the fan module label facing upwards and the arrow on the fan module pointing towards the back of the system, place the fan module into the chassis. See Figure 3-5.

Reinstall the fan module retention plate. The four pins on the plate fit into the corresponding holes in the fan modules.

Secure the retention plate with the Phillips screw.

Connect the fan module power cable to the power connector on the system board.

Ensure that the fan module power cable is resting in the notch in the chassis brace.

Installing System Components 41

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Reinstall the cooling shroud. See "Replacing the Cooling Shroud" on page 40.

Close the system. See "Opening and Closing the System" on page 38.

Power Supply

Removing the Power Supply

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

Open the system. See "Opening and Closing the System" on page 38.

Disconnect the power cable from the power supply and remove the cable from the cable retention bracket.

NOTICE: On a rack system, you may need to temporarily unlatch and lift the cable management arm. For

information about the cable management arm, see the system’s Rack Installation Guide.

Disconnect the two power supply cables from the POWER1 and POWER2 connectors on the system board. See Figure 6-1.

If applicable, disconnect the hard drive power cables from the hard drive(s).

Remove the screw at the front of the power supply that secures the power supply to the chassis. See Figure 3-6.

Slide the power supply toward the front of the system and remove it from the system.

42 Installing System Components

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Figure 3-6. Removing and Installing a Power Supply

1 hard-drive power cables (2) 2 retention screw 3 power supply

4 POWER2 connector 5 POWER1 connector

Installing the Power Supply

NOTICE: On a rack system, you may need to temporarily unlatch and lift the cable management arm. For

information about the cable management arm, see the system’s Rack Installation Guide.

NOTICE: For more information about the power cable retention bracket, see Getting Started With Your System.

Lower the power supply into the system and slide the power supply into place against the back panel of the system. See Figure 3-6.

Reinstall the screw that secures the power supply to the chassis.

Connect the two power supply cables to the POWER1 and POWER2 connectors on the system board. See Figure 3-6.

If applicable, route the hard drive power cables through the oval opening in the chassis brace and connect them to the hard drives.

Close the system. See "Closing the System."

Installing System Components 43

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Expansion Cards

The system supports one half-length expansion card. Two different PCI riser board configurations are available:

• The PCIe riser has one x8-lane width PCIe expansion slot.

• The PCI-X riser has one 64-bit/133-MHz expansion slot.

Installing an Expansion Card

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Unpack the expansion card and prepare it for installation.

For instructions, see the documentation accompanying the card.

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

If you are adding a new card, open the expansion-card latch and remove the filler bracket. See Figure 3-7.

Install the expansion card. See Figure 3-7.

Position the expansion card so that the card-edge connector aligns with the expansion-card connector on the riser board.

Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.

When the card is seated in the connector, close the expansion-card latch.

Connect any cables to the expansion card.

NOTICE: If you are installing a SAS RAID controller card, route the SAS cables though the oval opening in the

chassis brace and connect the cables to the SAS connectors on the hard drives. Secure the cables to the clips on the edge of the cooling shroud.

See the documentation that came with the card for information about its cable connections.

Close the system. See "Opening and Closing the System" on page 38.

44 Installing System Components

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Figure 3-7. Installing an Expansion Card

1 riser board 2 expansion-card connector 3 card-edge connector

4 expansion card 5 expansion-card latch

Removing an Expansion Card

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Disconnect all cables from the card.

Remove the expansion card:

Open the expansion-card latch. See Figure 3-7.

Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector.

Installing System Components 45

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If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch.

NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications

Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

Close the system. See "Opening and Closing the System" on page 38.

System Memory

You can upgrade your system memory to a maximum of 32 GB by installing 667-MHz registered DDR-II memory modules (DIMMs) in sets of 512-MB, 1-GB, 2-GB, or 4-GB modules. The eight memory sockets are located on the system board under the cooling shroud. Each processor has four memory channels, organized in sets of two channels.

Your system hardware supports Non-Uniform Memory Architecture (NUMA) if two processors are installed. Each processor has its own memory controller and local memory for reduced access times, but it can also access memory from another processor. This architecture improves system performance if an operating system is installed that supports this feature.

NOTICE: To enable NUMA, run the System Setup program and disable the Node Interleaving option. See "Using

the System Setup Program" on page 23.

Memory Module Installation Guidelines

To ensure optimal performance of your system, observe the following guidelines when configuring your system memory.

• Memory modules m DIMM5 and DIMM6 (processor 2).

• The memory modules must be identical in speed and technology. The DIMMs in each pair must be the same size.

ust be installed in pairs

, beginning with DIMM1 and DIMM2 (processor 1), and

Sample Memory Configurations

Dual-Processor Memory Configurations

You can use the following configurations in a dual-processor system.

46 Installing System Components

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Table 3-1. Dual-Processor Memory Configurations

Total System Memory

2 GB 512 MB 512 MB 512 MB 512 MB

4 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB

4 GB 1 GB 1 GB 1 GB 1 GB

6 GB 1 GB 1 GB 512 MB 512 MB 1 GB 1 GB 512 MB 512 MB

8 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB

8 GB 2 GB 2 GB 2 GB 2 GB

12 GB 2 GB 2 GB 1 GB 1 GB 2 GB 2 GB 1 GB 1 GB

16 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB

24 GB 4 GB 4 GB 2 GB 2 GB 4 GB 4 GB 2 GB 2 GB

32 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB

DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8

CPU 1 CPU2

Single-Processor Memory Configurations

You can use the following configurations in a single-processor system.

Table 3-2. Single-Processor Memory Configurations

Total System Memory

1 GB 512 MB 512 MB

2 GB 512 MB 512 MB 512 MB 512 MB

2 GB 1 GB 1 GB

3 GB 1 GB 1 GB 512 MB 512 MB

4 GB 1 GB 1 GB 1 GB 1 GB

4 GB 2 GB 2 GB

6 GB 2 GB 2 GB 1 GB 1 GB

8 GB 2 GB 2 GB 2 GB 2 GB

12 GB 4 GB 4 GB 2 GB 2 GB

16 GB 4 GB 4 GB 4 GB 4 GB

DIMM1 DIMM2 DIMM3 DIMM4

CPU 1

Installing System Components 47

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Non-Optimal Memory Configurations

System performance can be affected if your memory configuration does not conform to the preceding installation guidelines. Your system may issue an error message during startup stating that your memory configuration is non-optimal.

Installing Memory Modules

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.

Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.

Open the system. See "Opening and Closing the System" on page 38.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 39.

Locate the memory module sockets. See Figure 6-2.

Press the ejectors on the memory module socket down and out, as shown in Figure 3-8, to allow the memory module to be inserted into the socket.

Handle each memory module only on either card edge, ensuring not to touch the middle of the memory module.

Figure 3-8. Installing and Removing a Memory Module

1 memory module 2 memory module socket

ejectors (2)

48 Installing System Components

3 alignment key

Page 49

Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket.

NOTE: The memory module socket has an alignment key that allows you to install the memory module in the

socket in only one way.

Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket.

When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed.

Repeat step 3 through step 7 of this procedure to install the remaining memory modules. See "DualProcessor Memory Configurations" on page 46 or "Single-Processor Memory Configurations" on page 47 for supported memory configurations.

Replace the cooling shroud. See "Replacing the Cooling Shroud" on page 40.

Close the system. See "Opening and Closing the System" on page 38.

Restart the system, press <F2> when prompted to enter the System Setup program, and check the

System Memory

setting on the main

System Setup

screen.

The system should have already changed the value to reflect the newly installed memory.

If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 11 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.

Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on page 85.

Removing Memory Modules

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.

Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.

Open the system. See "Opening and Closing the System" on page 38.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 39.

Locate the memory module sockets. See Figure 6-2.

Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-8.

Handle each memory module only on either card edge, ensuring not to touch the middle of the memory module.

Installing System Components 49

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Replace the cooling shroud. See "Replacing the Cooling Shroud" on page 40.

Close the system. See "Opening and Closing the System" on page 38.

Processors

You can upgrade your processor(s) to take advantage of future options in speed and functionality. Each processor and its associated internal cache memory are contained in a land grid array (LGA) package that is installed in a ZIF socket on the system board.

Removing a Processor

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Prior to upgrading your system, download and install the latest system BIOS version on

support.dell.com

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 39.

NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink

and be removed from the socket. It is recommended that you remove the heat sink while the processor is warm.

NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is

necessary to maintain proper thermal conditions.

NOTICE: The processor and heat sink can become extremely hot. Be sure the processor has had sufficient time to

cool before handling.

Use a Phillips-head screwdriver to loosen the two retention screws on the heat sink. See Figure 3-9.

50 Installing System Components

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Figure 3-9. Installing and Removing the Heat Sink

1 heat sink 2 heat-sink retention screw (2) 3 thermal grease protective

cover

Wait 30 seconds for the heat sink to loosen from the processor.

If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink from the processor.

Lift the heat sink off of the processor and set the heat sink on the work surface so it rests on the ends of the retention screws.

Use a clean lint-free cloth to remove any thermal grease from the surface of the processor shield.

Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See Figure 3-10.

Installing System Components 51

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Figure 3-10. Installing and Removing the Processor

1 processor shield 2 socket cover (remove before

adding second processor)

4 processor 5 ZIF socket 6 socket key (2)

Open the processor shield and then lift the processor out of the socket. Leave the release lever up so

3 socket-release lever

that the socket is ready for the new processor.

NOTICE: Be careful not to bend any of the pins on the LGA socket when removing the processor. Bending the pins

can permanently damage the socket and system board.

Installing a Processor

Unpack the new processor.

2 Align the processor with the

If you are adding a second processor to an empty socket, perform the following steps:

Remove the protective cover from the processor socket. See Figure 3-10.

Pull the socket-release lever 90 degrees upward. See Figure 3-10.

Lift the processor shield. See Figure 3-10.

52 Installing System Components

socket keys on t

he ZIF socket

. See Figure 3-10.

Page 53

4Install the processor in the socket.

NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when

you turn the system on.

If the release lever on the processor socket is not fully open, move it to that position.

b With the

NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it fits easily into the

socket.

Close the processor shield. See Figure 3-10.

otate the socket release lever back down until it snaps into place, securing the processor.

rocessor and

the

socket

keys

aligned, set the processor lightly in the socket.

Figure 3-10.

Install the heat sink.

NOTE: If you did not receive a replacement heat sink, use the heat sink that you removed in step 8.

If you receive a heat sink and pre-applied thermal grease with your processor kit, remove the

protective sheet from the thermal grease layer on top of the heat sink. See Figure 3-9.

If you did not receive a replacement heat sink with your processor kit, do the following:

• Using a clean lint-free cloth, remove the existing thermal grease from the heat sink you removed in step 8.

• Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the processor.

b Place the heat sink onto the processor. See

c Tighten the two heat-sink retention screws. See

Close the system. See "Closing the System" on page 39.

Figure 3-9

As the system boots, it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program.

See

Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration.

See "Using the System Setup Program" on page 23 for instructions about using the System Setup program.

Run the system diagnostics to verify that the new processor operates correctly.

See "Running the System Diagnostics" on page 85 for information about running the diagnostics.

Installing System Components 53

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Optical Drive

The optional slimline optical drive is mounted on a tray that slides into the front panel.

NOTE: DVD devices are data only.

Removing the Optical Drive from the System

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

If applicable, remove the optional bezel. See "Removing and Replacing the Front Bezel" on page 37.

Open the system. See "Opening and Closing the System" on page 38.

Disconnect the optical-drive cable from the back of the drive. See Figure 3-11.

To remove the optical drive tray, lift the blue tray release tab and slide the drive tray out of the system. See Figure 3-11.

Installing the Optical Drive in the System

Align the optical drive tray with its opening in the front panel.

Slide in the drive tray until the release tab snaps into place. See Figure 3-11.

Connect the optical-drive cable from the back of the drive. See Figure 3-11.

Close the system. See "Opening and Closing the System" on page 38.

If applicable, replace the bezel. See "Removing and Replacing the Front Bezel" on page 37.

Reconnect your system and peripherals to their electrical outlets, and turn on the system.

54 Installing System Components

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Figure 3-11. Removing and Installing the Optical Drive

1 drive tray 2 optical drive 3 tray release tab

4 interposer board retention

tabs (2)

5 interposer board 6 optical-drive cable

Removing the Optical Drive from the Drive Tray

Remove the interposer board from the drive by deflecting the tab at each end of the board.

To remove the drive from the tray, push outward on the left retention tab at the back of the tray so as to bend the tray wall out slightly and then pull up on the left side of the drive to disengage.

To install a new drive in the tray, fit the drive into the tray, then fit the interposer board onto the back of the drive.

Hard Drives

This subsection describes how to install and configure SAS or SATA hard drives in the system's two internal hard-drive bays.

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Page 56

Optional SAS RAID Controller

If you install the optional SAS RAID controller card, you can install two SAS or SATA hard drives and configure them for RAID 0 or RAID 1 operation.

• See "Expansion Cards" on page 44 for information on installing the optional SAS RAID controller card.

• See the RAID controller card documentation for information about the RAID configuration utility.

Before You Begin

You may need to use different programs than those provided with the operating system to partition and format SAS or SATA hard drives.

NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive

failure.

When you format a high-capacity hard drive, allow enough time for the formatting to be completed. Long format times for these drives are normal.

Installing a Hard Drive

If you are replacing an existing hard drive, disconnect the data and power cables from the back of the drive. See Figure 3-12.

To remove the drive carrier from the system, press inwards on the release tabs on each side of the carrier and lift the carrier from the system. See Figure 3-12.

If you are replacing an existing hard drive, deflect the sides of the carrier outward and separate the hard drive from the carrier.

To install the new hard drive in the carrier, fit the left edge of the drive into the carrier, then lower the right edge of the drive into the carrier until the pins fit into the corresponding holes in the drive. Figure 3-12

Reinstall the drive carrier into the system.

Connect the data cable to the back of the drive.

Connect the other end of the cable to the drive controller:

• If you are connecting the drive to the optional SAS controller card, route the SAS data cable

• If you are connecting the drive to the SATA controller on the system board, route the SATA data

Connect the power cable to the back of the drive. See Figure 3-12.

though the oval opening in the chassis brace and connect the cable to the data connector on the controller card. Secure the data cable to the clips on the edge of the cooling shroud.

cable though the oval opening in the chassis brace and connect the cable to SATA connector SATA A or SATA B. See Figure 6-2.

See

56 Installing System Components

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Figure 3-12. Installing a Hard-Drive

1 hard drive 2 drive carrier release tabs (2) 3 drive power and data cables

4 hard drive bay 1 5 hard drive bay 0

Configuring the Boot Device

If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller. The device that the system boots from is determined by the boot order specified in the System Setup program.

The System Setup program provides options that the system uses to scan for installed boot devices. See "Using the System Setup Program" on page 23 for information about the System Setup program.

Installing System Components 57

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Expansion-Card Riser

Removing an Expansion-Card Riser

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

If applicable, remove the expansion card from the riser.

Press the release latch on the riser board and lift the riser board straight up from the system board. See Figure 3-13.

Figure 3-13. Expansion-Card Riser Removal

1 riser board 2 riser board release latch 3 riser board connector on

system board

4 riser board alignment pins (2)

58 Installing System Components

Page 59

Installing an Expansion-Card Riser

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Align the riser board with the two alignment pins on the system board, then lower the board onto the pins. See Figure 3-13.

Press down on the riser board until the edge connector on the board is fully seated in the riser board connector on the system board.

If applicable, install the expansion card in the expansion-card slot.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect your system and peripherals to their electrical outlets, and turn on the system.

System Battery

The system battery is a 3.0-volt (V), coin-cell battery.

Replacing the System Battery

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only

with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See your System Information Guide for additional information.

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

To improve access to the battery, disconnect the power cable from the POWER1 connector on the system board. See Figure 3-6.

Locate the battery socket. See Figure 6-2.

NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with

the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.

NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or

removing a battery.

Installing System Components 59

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Remove the system battery.

Support the battery connector by pressing down firmly on the positive side of the connector.

While supporting the battery connector, press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector.

Figure 3-14. Replacing the System Battery

1 positive side of battery

connector

NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or

removing a battery.

Install the new system battery.

Support the battery connector by pressing down firmly on the positive side of the connector.

Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of

2 system battery 3 negative side of battery

connector

the connector.

Press the battery straight down into the connector until it snaps into place.

If you disconnected the power cable from connector POWER1 in step 3, reconnect the power cable now.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Enter the System Setup program to confirm that the battery is operating properly. See "Using the System Setup Program" on page 23.

Enter the correct time and date in the System Setup program's

Exit the System Setup program.

To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for

Time

and

Date

fields.

at least an hour.

60 Installing System Components

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After an hour, reconnect the system to its electrical outlet and turn it on.

Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on page 95 for instructions on obtaining technical assistance.

Control Panel Assembly (Service-Only Procedure)

Removing the Control Panel

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Disconnect the control panel cable from the control panel board. See Figure 3-15.

NOTICE: Do not pull on the cable to unseat the connector. Doing so can damage the cable.

Squeeze the metal tabs on the ends of the cable connector.

Gently work the connector out of the socket.

Remove the two screws securing the control panel board, and remove the board. See Figure 3-15.

Installing System Components 61

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Figure 3-15. Control Panel Removal and Installation

1 control panel cable 2 control-panel circuit board

securing screws (2)

4tabs (3)

3 control panel circuit board

Installing the Control Panel

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Place the new control panel board in the system and secure it with the two Phillips screws. See Figure 3-15.

The front edge of the board fits under the three L-shaped tabs on the chassis.

Connect the control panel cable to the control panel board.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect the system to the power source and turn on the system and attached peripherals.

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System Board (Service-Only Procedure)

Removing the System Board

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Disconnect any cables from the system board back panel.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 39.

Remove the expansion-card riser from the system board. See "Removing an Expansion-Card Riser" on page 58.

Disconnect the two fan module power cables from the system board. See Figure 3-5.

Remove the power supply. See "Removing the Power Supply" on page 42.

If applicable, disconnect the optical drive cable from the system board. See Figure 6-2.

NOTICE: Do not pull on the cable to unseat the connector. Doing so can damage the cable.

Squeeze the metal tabs on the ends of the cable connector.

Gently work the connector out of the socket.

Disconnect the control panel cable from the system board. See Figure 6-2.

NOTICE: Do not pull on the cable to unseat the connector. Doing so can damage the cable.

Squeeze the metal tabs on the ends of the cable connector.

Gently work the connector out of the socket.

Remove the system board:

Pull the system-board release pin. See Figure 3-16.

While pulling the release pin, slide the system-board tray toward the front of the chassis.

Lift up the system-board tray and remove it from the chassis.

CAUTION: The memory modules and processor heat sink are hot to the touch for some time after the system has

been powered down. Allow time for these components to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.

NOTE: While removing the memory modules, record the memory module socket locations to ensure proper

installation.

Remove the memory modules. See "Removing Memory Modules" on page 49.

Remove the heatsink(s) and microprocessor(s). See "Removing a Processor" on page 50.

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Figure 3-16. System Board Removal

1 system board release pin 2 system board attached to

system-board tray

Installing a System Board

Install the heatsink(s) and microprocessor(s). See "Installing a Processor" on page 52

Install the memory modules in their original locations. See "Installing Memory Modules" on page 48.

Lower the system-board tray into the system until the tray sits flat on the bottom of the chassis.

Slide the system-board tray toward the back of the chassis until the system board release pin locks into position.

Connect the control panel cable to the system board. See Figure 6-2.

If applicable, connect the optical drive cable to the system board. See Figure 6-2.

Reinstall the power supply. See "Installing the Power Supply" on page 43.

Replace the riser board. See "Installing an Expansion-Card Riser" on page 59.

Replace any expansion card(s). See "Installing an Expansion Card" on page 44.

Reconnect the two fan module power cables to the system board. See "Removing and Installing a Cooling Fan Module" on page 41.

Replace the cooling shroud. See "Replacing the Cooling Shroud" on page 40.

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Close the system. See "Opening and Closing the System" on page 38.

Connect the external cables to the system.

Reconnect the system to the power source and turn on the system and attached peripherals.

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Troubleshooting Your System

Safety First—For You and Your System

To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of

the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

Start-Up Routine

Look and listen during the system's start-up routine for the indications described in Table 1-1.

Table 4-1. Start-Up Routine Indications

Look/listen for: Action

A status code displayed by the

lights on the system front panel

An error message displayed on the monitor. See "System Messages" on page 16.

Alert messages from the systems management software.

The monitor's power indicator. See "Troubleshooting the Video Subsystem" on

The keyboard indicators. See "Troubleshooting the Keyboard" on page 70.

The USB CD drive activity indicator. See "Troubleshooting a USB Device" on page 71.

The CD drive activity indicator. See "Troubleshooting an Optical Drive" on page 78.

The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 78.

An unfamiliar constant scraping or grinding sound when you access a drive.

diagnostic indicator

See "Diagnostics Indicator Codes" on page 14.

See the systems management software documentation.

page 69.

See "Getting Help" on page 95.

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Checking Basic Power Problems

If the power indicator on the system front panel or power supply does not indicate that power is available to the system, ensure that the power cable is securely connected to the power supply.

If the system is connected to a PDU or UPS, turn the PDU or UPS off and then on.

If the PDU or UPS is not receiving power, plug it into another electrical outlet. If it still is not receiving power, try another PDU or UPS.

Reconnect the system to the electrical outlet and turn on the system.

If the system still is not working properly, see "Troubleshooting the Power Supply" on page 74.

Checking the Equipment

This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 69.

Troubleshooting IRQ Assignment Conflicts

Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments.

Table 4-2. IRQ Assignment Defaults

IRQ Line Assignment

IRQ0 System timer

IRQ1 Keyboard controller

IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15

IRQ3 Available

IRQ4 Serial port 1 (COM1 and COM3)

IRQ5 Available

IRQ6 Reserved

IRQ7 Reserved

IRQ8 Real-time clock

IRQ9 ACPI functions (used for power management)

IRQ10 Available

IRQ11 Available

IRQ12 Available

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Table 4-2. IRQ Assignment Defaults (continued)

IRQ Line Assignment

IRQ13 Math coprocessor

IRQ14 IDE CD drive controller

IRQ15 Available

Troubleshooting External Connections

Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See "Front-Panel Features and Indicators" on page 11 and "Back-Panel Features and Indicators" on page 13 for the front- and back-panel connectors on your system.

Troubleshooting the Video Subsystem

Problem

• Monitor is not working properly.

• Video memory is faulty.

Action

Check the system and power connections to the monitor.

Determine whether the system has an expansion card with a video output connector.

In this system configuration, the monitor cable should normally be connected to the connector on the expansion card,

not

to the system’s integrated video connector.

To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1 minute, then connect the monitor to the other video connector and turn the system on again.

Determine whether the system has monitors attached to both the front and rear video connectors.

The system supports only one monitor attached to either the front or rear video connector. When a monitor is connected to the front panel, the back-panel video connector is disabled.

If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved, continue to the next step.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.

If the tests run successfully, the problem is not related to video hardware.

If the tests fail, see "Getting Help" on page 95.

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Troubleshooting the Keyboard

Problem

• System message indicates a problem with the keyboard

• Keyboard is not functioning properly

Action

Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 23.

Examine the keyboard and its cable for signs of damage.

Swap the faulty keyboard with a working keyboard.

If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 95.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.

If the problem is not resolved, see "Getting Help" on page 95.

Troubleshooting the Mouse

Problem

• System message indicates a problem with the mouse.

• Mouse is not functioning properly.

Action

Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 23.

Examine the mouse and its cable for signs of damage.

Swap the faulty mouse with a working mouse.

If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 95.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.

If the test fails, see "Getting Help" on page 95.

Troubleshooting Basic I/O Functions

Problem

• Error message indicates a problem with a serial port.

• Device connected to a serial port is not operating properly.

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Action

Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM ports are configured appropriately for any applications you are using. See "Using the System Setup Program" on page 23.

If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.

If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on page 71.

Troubleshooting a Serial I/O Device

Problem

• Device connected to the serial port is not operating properly.

Action

Turn off the system and any peripheral devices connected to the serial port.

Swap the serial interface cable with a working cable, and turn on the system and the serial device.

If the problem is resolved, replace the interface cable.

Turn off the system and the serial device, and swap the device with a comparable device.

Turn on the system and the serial device.

If the problem is resolved, replace the serial device. See "Getting Help" on page 95.

If the problem persists, see "Getting Help" on page 95.

Troubleshooting a USB Device

Problem

• System message indicates a problem with a USB device.

• Device connected to a USB port is not operating properly.

Action

Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 23.

Turn off the system and any USB devices.

Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.

Turn on the system and the reconnected device.

If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 95.

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If possible, swap the interface cable with a working cable.

If the problem is resolved, replace the interface cable. See "Getting Help" on page 95.

Turn off the system and the USB device, and swap the device with a comparable device.

Turn on the system and the USB device.

If the problem is resolved, replace the USB device. See "Getting Help" on page 95.

If the problem persists, see "Getting Help" on page 95.

Troubleshooting a NIC

Problem

• NIC cannot communicate with network.

Action

Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 85.

Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 14.

• If the link indicator does not light, check all cable connections.

• If the activity indicator does not light, the network driver files might be damaged or missing.

Remove and reinstall the drivers if applicable. See the NIC documentation.

• Change the autonegotiation setting, if possible.

• Use another connector on the switch or hub.

If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.

Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC documentation.

Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" on page 23.

Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation.

Ensure that all network cables are of the proper type and do not exceed the maximum length. See Network Cable Requirements in your

Troubleshooting a Wet System

Problem

• Liquid spilled on the system.

• Excessive humidity.

72 Troubleshooting Your System

Getting Started Guide

Page 73

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Remove any expansion card installed in the system. See "Removing an Expansion Card" on page 45.

Let the system dry thoroughly for at least 24 hours.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the system does not start properly, see "Getting Help" on page 95.

If the system starts properly, shut down the system and reinstall any expansion card that you removed. See "Installing an Expansion Card" on page 44.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.

If the tests fail, see "Getting Help" on page 95.

Troubleshooting a Damaged System

Problem

• System was dropped or damaged.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening and Closing the System" on page 38.

Ensure that the following components are properly installed:

• Cooling shroud

• Expansion card and riser

• Processor(s) and heatsink(s)

• Memory modules

•Fans

Ensure that all cables are properly connected.

Close the system. See "Opening and Closing the System" on page 38.

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Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 86.

If the tests fail, see "Getting Help" on page 95.

Troubleshooting the System Battery

Problem

• System message indicates a problem with the battery.

• System Setup program loses system configuration information.

• System date and time do not remain current.

NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system

configuration information. This situation is caused by a defective battery.

Action

Re-enter the time and date through the System Setup program. See "Using the System Setup Program" on page 23.

Turn off the system and disconnect it from the electrical outlet for at least one hour.

Reconnect the system to the electrical outlet and turn on the system.

Enter the System Setup program.

If the date and time are not correct in the System Setup program, replace the battery. See "System Battery" on page 59.

If the problem is not resolved by replacing the battery, see "Getting Help" on page 95.

NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate

normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.

Troubleshooting the Power Supply

Problem

• Power button indicator is off.

Action

Ensure that the power supply is properly installed by reconnecting the power cables to the system board. See "Installing the Power Supply" on page 43.

If the problem persists, continue to the next step.

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Replace the faulty power supply with a new power supply. See "Power Supply" on page 42.

If the problem is not resolved, see ""Getting Help" on page 95."

Problem

• Power button is not blinking green and the system does not power up.

Action

Ensure that the power cable is properly connected between the power supply and electrical outlet.

If you have a UPS, make sure that it is connected properly both to the power supply and to the electrical outlet.

Ensure that the power supply is properly installed by reconnecting the power cables to the system board. See "Installing the Power Supply" on page 43.

Replace the power supply with a new power supply. See "Power Supply" on page 42.

If the problem persists, see ""Getting Help" on page 95."

Troubleshooting System Cooling Problems

Problem

• Systems management software issues a fan-related error message.

Action

Ensure that none of the following conditions exist:

• System cover or cooling shroud is removed.

• Ambient temperature is too high.

• External airflow is obstructed.

• Cables inside the system obstruct airflow.

• A cooling fan has failed. See "Troubleshooting a Fan" on page 75.

Troubleshooting a Fan

Problem

• System-status indicator is amber.

• Systems management software issues a fan-related error message.

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Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Locate the faulty fan module indicated by the diagnostic software. For the identification number of each fan, see "Removing and Installing a Cooling Fan Module" on page 41.

Ensure that the faulty fan module’s power cable is firmly attached to the fan power connector on the system board. See "Cooling Fan Modules" on page 40.

If the problem is not resolved, install a new fan module. See "Cooling Fan Modules" on page 40.

Close the system. See "Opening and Closing the System" on page 38.

Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.

If the replacement fan module does not operate, see "Getting Help" on page 95.

Troubleshooting System Memory

Problem

• Faulty memory module.

• Faulty system board.

• Diagnostic indicator code indicates a problem with system memory.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.

If diagnostics indicates a fault, follow the corrective action(s) provided by the diagnostic program. If the problem is not resolved or if the system is not operational, proceed to step 2.

Turn off the system and attached peripherals, unplug the system from the power source and press the power button, and reconnect the system to power.

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Turn on the system and attached peripherals and, as the system boots, note the messages on the screen.

If the amount of system memory detected during POST does not match the amount of memory installed, proceed to the next step.

If an error message appears, go to step 12.

Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 23.

If the amount of memory installed matches the system memory setting, go to step 12.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Ensure that the memory banks are populated correctly. See "Memory Module Installation Guidelines" on page 46.

If the memory modules are populated correctly, continue to the next step.

Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 48.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 23. If the amount of memory installed still does not match the system memory setting, proceed to the next step.

Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module. Otherwise, swap the memory module in socket 1 with a module of the same type and capacity that is known to be good. See "Installing Memory Modules" on page 48.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system.

If the memory problem is still indicated, repeat step 12 through step 17 for each memory module installed until the faulty memory module is replaced.

If the problem persists after all memory modules have been checked, see "Getting Help" on page 95.

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Troubleshooting an Optical Drive

Problem

• System cannot read data from a CD or DVD in an optical drive.

• Optical drive indicator does not blink during boot.

NOTE: DVD devices are data only.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Try using a different CD or DVD that you know works properly.

Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 23.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Ensure that the interface cable is securely connected to the optical drive.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem is not resolved, see "Getting Help" on page 95.

Troubleshooting a Hard Drive

Problem

• Device driver error.

• One or more hard drives not recognized by the system.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

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NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up

all files on the hard drive.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.

Depending on the results of the diagnostics test, proceed as needed through the following steps.

If your system has a SAS RAID controller card, perform the following steps.

Restart the system and press <Ctrl><C> to enter the RAID configuration utility program.

See the documentation supplied with the RAID controller for information about the configuration utility.

Ensure that the hard drive has been configured correctly for the RAID controller.

Exit the configuration utility and allow the system to boot to the operating system.

If your system has a SAS controller card, ensure that the required device drivers are installed and are configured correctly. See the operating system documentation for more information.

Check the cable connections inside the system:

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Verify that the cable connections between the hard drive(s) and the drive controller are correct, whether the connections are to the SATA connectors on the system board (see Figure 6-2) or a SAS expansion card.

Verify that the drive cables are seated in their connectors.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem persists,

see

"Getting Help" on page 95

Troubleshooting a SAS RAID Controller Card

NOTE: When troubleshooting a SAS RAID controller card, also see the documentation for your operating system

and the controller card.

Problem

• Error message indicates a problem with the SAS RAID controller card.

• SAS RAID controller card performs incorrectly or not at all.

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Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.

Enter the System Setup program and ensure that the SAS RAID controller card is enabled and drivers are loaded. See "Using the System Setup Program" on page 23.

Restart the system and press <Ctrl><C> to enter the SAS RAID controller configuration utility program.

See the controller's documentation for information about configuration settings.

Check the configuration settings, make any necessary corrections, and restart the system.

If the problem is not resolved, continue to the next step.

Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Ensure that the controller card is firmly seated in its connector. See "Expansion Cards" on page 44.

If you have a SAS RAID controller card, ensure that the memory module is properly installed.

Verify that the cable connections between the drives and the SAS controller card are correct. See "Installing a Hard Drive" on page 56.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists,

see "Getting Help" on page 95.

Troubleshooting an Expansion Card

NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the

expansion card.

Problem

• Error message indicates a problem with an expansion card.

• Expansion card performs incorrectly or not at all.

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Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Ensure that the riser board and expansion card are firmly seated in their connectors. See "Installing an Expansion Card" on page 44 and "Expansion-Card Riser" on page 58.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem persists, go to the next step.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Remove the expansion card.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

Run the appropriate online diagnostic test.

If the tests fail,

see "Getting Help" on page 95.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Reinstall the expansion card.

Close the system. See "Opening and Closing the System" on page 38.

Run the appropriate diagnostic test.

If the tests fail,

see "Getting Help" on page 95.

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Troubleshooting the Microprocessors

Problem

• Error message indicates a processor problem.

• A heat sink is not installed for each processor.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

If possible, run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 85.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Ensure that each processor and heat sink are properly installed. See "Removing a Processor" on page 50.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

Run the appropriate online diagnostic test.

If the tests fail or the problem persists, continue to the next step.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Remove processor 2, leaving only processor 1 installed. See "Removing a Processor" on page 50.

If only one processor is installed,

see "Getting Help" on page 95.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

Run the appropriate online diagnostic test.

If the tests complete successfully, go to step 19.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Replace processor 1 with another processor of the same capacity. See "Removing a Processor" on page 50.

Close the system. See "Opening and Closing the System" on page 38.

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Run the appropriate online diagnostic test.

If the tests complete successfully, replace processor 1.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Reinstall the processor that you removed in step 10. See "Removing a Processor" on page 50.

Close the system. See "Opening and Closing the System" on page 38.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem persists,

see "Getting Help" on page 95.

See "Getting Help" on page 95.

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Running the System Diagnostics

If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

Using Dell PowerEdge Diagnostics

To assess a system problem, first use the online Dell™ PowerEdge™ Diagnostics. Dell PowerEdge Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more. If you are unable to identify the problem using the PowerEdge Diagnostics, then use the system diagnostics.

The files required to run PowerEdge Diagnostics for systems running supported Microsoft and Linux operating systems are available at system. For information about using diagnostics, see the

support.dell.com

Dell PowerEdge Diagnostics User's Guide

and on the CDs that came with your

System Diagnostics Features

The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you to:

• Run tests individually or collectively.

• Control the sequence of tests.

• Repeat tests.

• Display, print, or save test results.

• Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached.

• View help messages that briefly describe each test and its parameters.

• View status messages that inform you if tests are completed successfully.

• View error messages that inform you of problems encountered during testing.

Windows®

Running the System Diagnostics 85

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When to Use the System Diagnostics

If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.

Running the System Diagnostics

The system diagnostics is run from the utility partition on your hard drive.

NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause

invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

As the system boots, press <F10> during POST.

From the utility partition main menu, select

Diagnostics

When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the the system diagnostics.

NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your

screen.

if you are troubleshooting memory.

Diagnostics

menu appears. The menu allows you to run all or specific diagnostics tests or to exit

Run System Diagnostics

, or select

Run Memory

System Diagnostics Testing Options

Click the testing option in the options.

Table 5-1. System Diagnostics Testing Options

Testing Option Function

Express Test Performs a quick check of the system. This option runs device tests

Extended Test Performs a more thorough check of the system. This test can take an

Custom Test Tests a particular device.

Information Displays test results.

86 Running the System Diagnostics

Main Menu

that do not require user interaction. Use this option to quickly identify the source of your problem.

hour or longer.

window. Table 5-1 provides a brief explanation of testing

Page 87

Using the Custom Test Options

When you select to select the device(s) to be tested, select specific options for testing, and view the test results.

Custom Test

in the

Main Menu

window, the

Customize

window appears and allows you

Selecting Devices for Testing

The left side of the or by module, depending on the option you select. Click the components. Click its components, selects all of the components of the device for testing.

Customize

(+)

on any component to view the tests that are available. Clicking a device, rather than

window lists devices that can be tested. Devices are grouped by device type

(+)

next to a device or module to view its

Selecting Diagnostics Options

Use the

Diagnostics Options

•

Non-Interactive Tests Only

Quick Tests Only

• run when you select this option.

•

Show Ending Timestamp

Test Iterations

•

Log output file pathname

— When checked, runs only the quick tests on the device. Extended tests will not

— Selects the number of times the test is run.

area to select how you want to test a device. You can set the following options:

— When checked, runs only tests that require no user intervention.

— When checked, time stamps the test log.

— When checked, enables you to specify where the test log file is saved.

Viewing Information and Results

The tabs in the tabs are available:

•

Results

•

Errors

Help

•

Configuration

•

Parameters

Customize

— Displays the test that ran and the result.

— Displays any errors that occurred during the test.

— Displays information about the currently selected device, component, or test.

— If applicable, displays parameters that you can set for the test.

window provide information about the test and the test results. The following

— Displays basic configuration information about the currently selected device.

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88 Running the System Diagnostics

Page 89

Jumpers and Connectors

This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.

System Board Jumpers

Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings.

Figure 6-1. System Board Jumpers

Jumpers and Connectors 89

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Table 6-1. System Board Jumper Settings

Jumper Setting Description

1 PWRD_EN

(default)

The password feature is enabled.

The password feature is disabled.

2 NVRM_CLR

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 121.

(default)

The configuration settings are retained at system boot.

The configuration settings are cleared at the next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system. Remove the jumper before restoring the configuration information.)

Disabling a Forgotten Password

The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 23. The password jumper enables these password features or disables them and clears any password(s) currently in use.

NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information

Guide.

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Lift up the memory module shroud.

Remove the jumper plug from the password jumper.

See Figure 6-1 to locate the password jumper on the system board.

Close the system.

Reconnect your system and peripherals to their electrical outlets, and turn on the system.

The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug.

NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system

disables the new password(s) the next time it boots.

90 Jumpers and Connectors

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Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 38.

Install the jumper plug on the password jumper.

Lower the memory module shroud.

Close the system.

Reconnect your system and peripherals to their electrical outlets, and turn on the system.

Assign a new system and/or setup password.

To assign a new password using the System Setup program, see "Assigning a System Password" on page 30.

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System Board Connectors

See Figure 6-2 and Table 6-2 for the location and description of system board connectors.

Figure 6-2. System Board Connectors

22034 5

92 Jumpers and Connectors

14 111213

Page 93

Table 6-2. System Board Connectors

Connector Description

1 RISER Riser board connector

2 DIMM5 Memory module connector, slot 5

3 DIMM6 Memory module connector, slot 6

4 DIMM7 Memory module connector, slot 7

5 DIMM8 Memory module connector, slot 8

6CPU2 Microprocessor 2 connector

7 DIMM1 Memory module connector, slot 1

8 DIMM2 Memory module connector, slot 2

9 DIMM3 Memory module connector, slot 3

10 DIMM4 Memory module connector, slot 4

11 FAN_MOD2 System cooling fan module 2 connector

12 CPU1 Microprocessor 1 connector

13 FAN_MOD1 System cooling fan module 1 connector

14 IDE Optical drive connector

15 CTRL_PNL Control panel connector

16 POWER1 Power connector

17 SATA_B SATA B connector

18 SATA_A SATA A connector

19 BATTERY Connector for the 3.0-V battery

20 POWER2 Power connector

21 NVRM_CLR NVRAM clear jumper

22 PWRD_EN Password enable jumper

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 121.

Jumpers and Connectors 93

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Riser Boards

This system supports a riser board with one PCIe expansion slot (Figure 6-3), or a riser board with one PCI-X expansion slot (Figure 6-4).

Figure 6-3. PCIe Riser Board

Figure 6-4. PCI-X Riser Board

94 Jumpers and Connectors

Page 95

Getting Help

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

Complete the procedures in "Troubleshooting Your System" on page 67.

Run the system diagnostics and record any information provided.

Make a copy of the Diagnostics Checklist, and fill it out.

Use Dell's extensive suite of online services available at Dell Support at with installation and troubleshooting procedures.

For more information, see "Online Services" on page 95.

If the preceding steps have not resolved the problem, call Dell for technical assistance.

NOTE: Call technical support from a phone near or at the system so that technical support can assist you with

any necessary procedures.

NOTE: Dell’s Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the

Accessories

For instructions on using the technical support service, see "Technical Support Service" on page 96 and "Before You Call" on page 98.

folder, double-click the

Express Service Code

icon, and follow the directions.

support.dell.com

for help

Dell

NOTE: Some of the following services are not always available in all locations outside the continental U.S.

Call your local Dell representative for information on availability.

Online Services

You can access Dell Support at

SUPPORT

You can contact Dell electronically using the following addresses:

• World Wide Web

page, and fill in the requested details to access help tools and information.

www.dell.com/

www.dell.com/ap/

www.dell.com/jp

(Asian/Pacific countries only)

(Japan only)

support.dell.com

. Select your region on the

WELCOME TO DELL

Getting Help 95

Page 96

www.euro.dell.com

(Europe only)

www.dell.com/la

www.dell.ca

• Anonymous file transfer protocol (FTP)

ftp.dell.com/

• Electronic Support Service

support@us.dell.com

apsupport@dell.com (Asian/Pacific countries only)

support.jp.dell.com

support.euro.dell.com

• Electronic Quote Service

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

user:anonymous

(Latin American countries)

(Canada only)

, and use your e-mail address as your password.

(Japan only)

(Europe only)

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your region.

Automated Order-Status Service

To check on the status of any Dell™ products that you have ordered, you can go to can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region.

support.dell.com

, or you

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "Before You Call" on page 98 and then see the contact information for your region.

96 Getting Help

Page 97

Dell Enterprise Training and Certification

Dell Enterprise Training and Certification is available; see This service may not be offered in all locations.

www.dell.com/training

for more information.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at contact information for your region.

www.dell.com

. For the telephone number to call to speak to a sales specialist, see the

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact information for your region.

Include a copy of the invoice and a letter describing the reason for the return.

Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you have run and any error messages reported by the system diagnostics.

Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.

Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Getting Help 97

Page 98

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system

direct your call more efficiently.

Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.

CAUTION: Before servicing any components inside your computer, see your Product Information Guide for

important safety information.

98 Getting Help

Page 99

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Peripherals:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network card:

Programs and versions:

See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.

Description of problem and troubleshooting procedures you performed:

Getting Help 99

Page 100

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone

number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTE: The contact information provided was deemed correct at the time that this document went to print and is

subject to change.

(support)

Country (City) International Access Code Country Code City Code

Anguilla We bs it e: www.dell.com.ai

E-mail: la-techsupport@dell.com

General Support

Antigua and Barbuda We bsi t e: www.dell.com.ag

E-mail: la-techsupport@dell.com

General Support

Aomen Technical Support (Dell™ Dimension™, Dell

Inspiron™, Dell OptiPlex™, Dell Latitude™, and Dell Precision™)

Technical Support (servers and storage)

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-335-0031

1-800-805-5924

0800-105

100 Getting Help