Dell Latitude 5175, Latitude 5179 User Manual

Latitude 5175/5179

User’s Guide

Regulatory Model: T04E
Regulatory Type: T04E001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use

of your tablet.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

Copyright

international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks
of Dell Inc. in the United States and/or other jurisdictions. All other marks and names
mentioned herein may be trademarks of their respective companies.

© 2015 Dell Inc. All rights reserved. This product is protected by U.S. and

Updated - 2015 - 11

Rev. A00

Contents

1 Tablet features........................................................ 6

2 Setting up your tablet...............................................10

Charging your tablet.................................................... 10

Turning on your tablet..................................................11

Inserting the micro-SIM card...........................................11

Removing the micro-SIM card..........................................12

Inserting the microSD card.............................................13

Removing the microSD card............................................14

Using the headset....................................................... 14

3 Using your tablet.....................................................16

Turning off your tablet................................................. 16

Using the power button on the Start screen................... 16

Using the power button............................................16

Turning off the screen.................................................. 17

Using the power button on the Start screen................... 17

Using the power button............................................17

Start screen.............................................................. 17

Wi-Fi....................................................................... 18

Turning Wi-Fi on or off............................................ 18

Connecting to a network.......................................... 18

Mobile broadband setting.............................................. 18

Bluetooth................................................................. 18

Turning Bluetooth on or off ...................................... 18

Pairing with Bluetooth-enabled devices........................ 19

Screen orientation.......................................................19

Locking or unlocking the screen orientation................... 19

Adjusting screen brightness............................................19

Auto adjust.......................................................... 20

Synchronizing your tablet.............................................. 20

3

Restoring your operating system...................................... 20

Resetting your tablet.............................................. 21

Gestures...................................................................21

4 Keyboards and Pens................................................. 24

Latitude 11 Slim Keyboard............................................. 24

Connecting your tablet............................................ 24

Disconnecting your tablet......................................... 26

Tilt.................................................................... 27

Dell Active Pen holder............................................. 27

Latitude 11 Keyboard................................................... 28

Features..............................................................28

Connecting your tablet............................................ 29

Disconnecting your tablet......................................... 31

Charging the keyboard.............................................31

Using the mini Active Pen......................................... 33

Charging the mini Active Pen..................................... 34

5 Entering BIOS setup program...................................... 36

With keyboard........................................................... 36

Without keyboard....................................................... 36

6 Specifications.........................................................37

7 Troubleshooting......................................................41

Battery.................................................................... 41

Network................................................................... 42

Touchscreen.............................................................. 43

Tablet..................................................................... 43

Pen.........................................................................44

8 Getting help .......................................................... 45

Self-help resources...................................................... 45

4

9 Contacting Dell....................................................... 46

10 Locating your Service Tag and Express Service Code.......47

5

1

Tablet features

Feature

1. Power button

• Press and hold for 2 seconds to turn on the
tablet if it is turned off.

• Press to turn on if it is in a sleep state.

Tablet features 6

Feature

• Press to turn off the screen.

NOTE: Press the Power button and

Windows button together to access the
lock/logout menu.

NOTE: The tablet can be configured to

enable beep sound during start up. To
enable this feature, enter the BIOS setup
program, and under Post Behavior select
Enable Sign of Life Indication. For more
information, see

Entering BIOS setup program.

2. Power and battery-charge
status light

3. Camera-status light Turns on when the camera is in use.

4. Microphone Provides sound input for audio recording, voice

5. Front camera Allows you to video chat, capture photos, and

6. Microphone Provides sound input for audio recording, voice

Solid
white

Amber Tablet is running on battery and the

Off

calls, and so on.

record videos.

calls, and so on.

Power adapter is connected and the
tablet is charging.

battery has less than 10% charge.

NOTE: If you try turning on the

tablet when the battery charge
is critically low, the status light
blinks amber in sequence of
three on/off cycles indicating
that the tablet cannot be turned
on with this charge level.

• Power adapter is connected and
the battery is fully charged.

• Tablet is running on battery and
the battery has more than 5%
charge.

• Tablet is in standby or turned off.

Tablet features 7

Feature

7. Headset port Connect a headphone, a microphone, or a
headphone and microphone combo (headset).

8. Volume-control buttons (2) Press to increase or decrease the volume.

9. Microphone Provides sound input for audio recording, voice
calls, and so on.

10. Micro-HDMI port Connect a TV or another HDMI-in enabled device.
Provides video and audio output.

11. USB 3.0 port Connect peripherals such as storage devices,
printers, and so on.

12. USB 3.0 and power-

adapter port (USB-C)

13. Microphone Provides sound input for audio recording, voice

14. NFC-sensor area Allows NFC-enabled devices to communicate with

Connect a power adapter to provide power to
your tablet and charge the battery. Connect
peripherals such as storage devices, printers,
displays and so on.

NOTE: Appropriate converters (sold

separately) are required to connect
standard USB, HDMI and DisplayPort
devices.

calls, and so on.

your tablet.

• Latitude 5175 - optional

• Latitude 5179 - shipped with the system

15. Fingerprint reader

(Latitude 5179 only)

16. Smart-card reader

(Latitude 5179 only)

17. Docking connector Allows docking to the docking station.

Press your finger on the fingerprint reader to log
in to your tablet. The fingerprint reader allows
your tablet to recognize your fingerprints as a
passcode.

NOTE: You must configure the fingerprint

reader to register your finger print and
enable access.

Insert your smart card into the reader to log in to
your tablet. The smart-card reader is used for
user authentication.

Tablet features 8

Feature

18. Docking pins Allows docking to the keyboard dock.

19. Docking slots (2) Allows docking to the keyboard dock.

20. Service Tag label Provides the Service Tag and Express Service
Code needed for contacting Dell.

21. NFC-sensor area (Latitude

5179 only)

22. Rear camera Allows you to video chat, capture photos, and

23. Security-cable slot Connects a security cable to prevent

24. Micro-SIM card slot Insert a micro-SIM card to connect to a mobile

25. MicroSD-card slot Insert a microSD card to expand the storage

26. Windows button

Allows NFC-enabled devices to communicate with
your tablet.

record videos.

unauthorized movement of your tablet.

broadband network.

capacity. Your tablet supports a microSD card
with capacity up to 128 GB.

• Press to open the Windows Start menu or the

Start screen.

• Press for quick access to the most recently

used app or most recently used screen.

• Press Windows + Power button to enable Ctrl

+Alt+Del function.

Tablet features 9

Setting up your tablet

WARNING: Before you begin any of the procedures in this section, read the

safety information that shipped with your tablet. For additional best
practices information, go to www.dell.com/regulatory_compliance.

Topics:

• Charging your tablet

• Turning on your tablet

• Inserting the micro-SIM card

• Removing the micro-SIM card

• Inserting the microSD card

• Removing the microSD card

• Using the headset

Charging your tablet

2

CAUTION

(32°F to 95°F).

CAUTION: Use only the supplied power adapter to charge your tablet. Using

unauthorized power adapters or cables may severely damage your tablet.

NOTE: The battery may not be fully charged when you unpack your tablet.

1 Connect the power cable into the power adapter.

2 Connect the power adapter to the power-adapter port on the tablet.

3 Connect the power adapter to an electrical outlet and charge the tablet until

the battery is fully charged.

: Charge the battery in an ambient temperature of 0°C to 35°C

Setting up your tablet 10

NOTE: A fully discharged battery takes up to 3 hours to fully charge when

your tablet is not in use.

Turning on your tablet

When you turn on the tablet for the first time, you must finish Windows setup to
start using your tablet. For more information, see the Quick Start Guide that shipped
with your tablet.

1 Press and hold the power button for 2 seconds to turn on your tablet.

The lock screen is displayed.

2 Swipe up from the bottom of the display to switch to the login screen.

3 Enter password to log in to Windows.

NOTE: If the login screen is not enabled, the Start screen is displayed after

the lock screen.

The tablet is ready for use when the Windows Start screen is displayed.

Inserting the micro-SIM card

1 Open the slot cover and locate the micro-SIM card slot.

Setting up your tablet 11

CAUTION: Ensure that the micro-SIM card is aligned as shown in the

image.

2 Insert the micro-SIM card into the card slot until it locks into place.

3 Close the slot cover.

Removing the micro-SIM card

CAUTION

or result in application errors.

1 Open the slot cover.

2 Press the micro-SIM card inward and release it.

The micro-SIM card pops out.

3 Slide the micro-SIM card out of the slot.

4 Close the slot cover.

: Removing the micro-SIM card while it is in use may cause data loss

Setting up your tablet 12

Inserting the microSD card

1 Open the slot cover and locate the microSD card slot.

CAUTION: Ensure that the microSD card is aligned as shown in the

image.

2 Insert the microSD card into the card slot until it locks into place.

3 Close the slot cover.

Setting up your tablet 13

Removing the microSD card

CAUTION: Removing the microSD card while it is in use may cause data loss or

result in application errors.

1 Tap All Settings → Devices → Connected devices.

2 Under Connected devices, tap the SD Card and then tap Remove device.

NOTE: If a warning message appears stating the microSD card cannot be

removed, ensure all data transfers involving the microSD card are
complete.

A message appears that the microSD card can be safely removed.

3 Open the slot cover.

4 Press the microSD card inward and release it.

The microSD card pops out.

5 Slide the microSD card out of the slot.

6 Close the slot cover.

Using the headset

WARNING

hearing loss.

: Listening to loud music for an extended period of time can lead to

Setting up your tablet 14

Connect a headset, headphones, microphone, or other audio equipment to the
headset port of your tablet.

1 Connect headset to the headset port on the tablet.

2 Wear the headset and adjust the volume to a comfortable level. Adjust the

microphone to an optimal level when using voice-enabled applications.

NOTE: When you connect an audio device to the headset port, the

integrated speaker on your tablet is muted automatically.

CAUTION: To prevent damaging your headset when disconnecting it

from the tablet, pull the connector and not the cable.

Setting up your tablet 15

Using your tablet

NOTE: For detailed information on using Windows, see Getting help.

Topics:

• Turning off your tablet

• Turning off the screen

• Start screen

• Wi-Fi

• Mobile broadband setting

• Bluetooth

• Screen orientation

• Adjusting screen brightness

• Synchronizing your tablet

• Restoring your operating system

• Gestures

Turning off your tablet

3

Using the power button on the Start screen

1 Tap Start.

2 Tap the power button → Shut down to turn off the tablet.

Using the power button

1 Press and hold the power button for at least 4 seconds.

2 Swipe down the shut-down confirmation screen to turn off the tablet.

Using your tablet 16

Turning off the screen

Using the power button on the Start screen

1 Tap Start.

2 Tap the power button → Sleep to turn off the screen.

NOTE: If your tablet is in a standby state, press the power button or

Windows button to turn on the screen.

Using the power button

Press the power button to turn off the screen.

Start screen

The Start screen displays tiles that act as shortcuts to installed apps.

NOTE

: You can disable or enable tablet mode using the icon in the Action

center. You can also choose to automatically switch to PC mode when the tablet
is docked. When in PC mode, the Start screen is replaced by the Start menu. To
learn more about using Windows, see Getting help.

Tiles on your Start screen change and update in real time to show news and sports
updates, weather updates, social-networking feeds, and so on.

Using your tablet 17

You also can customize the Start screen by pinning your favorite apps as tiles,
setting your favorite picture as a wallpaper, and so on.

Wi-Fi

Turning Wi-Fi on or off

1 Swipe-in from the right edge of the display to access the Action Center.

2 Tap to turn Wi-Fi on or off.

Connecting to a network

1 Tap Wi-Fi icon in the bottom-right corner of the screen.

2 In the list of available networks, tap the network you want to connect to, and

then tap

Connect.

Mobile broadband setting

1 Tap Network in the bottom-right corner of the screen.

2 Under Cellular tap your mobile broadband carrier and then tap Connect .

3 In the advanced options tap Connect.

Bluetooth

Turning Bluetooth on or off

1 Swipe-in from the right edge of the display to access the Action Center.

2 Tap Bluetooth to turn Bluetooth off or on.

Using your tablet 18

Pairing with Bluetooth-enabled devices

NOTE: Bluetooth connection between your tablet and Apple devices are not

supported.

1 Turn on Bluetooth. For more information, see Turning on/off Bluetooth.

2 Swipe-in from the right edge of the display to access the Action Center.

3 Press and hold Bluetooth and then tap Go to settings.

4 From the list of devices, tap the device you want to pair with and tap Pair.

5 If needed, verify that the Bluetooth passcode that appears on both the tablet

and the Bluetooth-enabled device are the same.

6 Confirm the pairing process on both the tablet and device.

NOTE: After a device is successfully paired with the tablet, it

automatically connects with the tablet when Bluetooth is enabled on both
tablet and device and they are in Bluetooth range.

Screen orientation

For optimal viewing experience, the screen orientation changes automatically to
portrait or landscape depending on how you hold the tablet. You can disable
automatic screen rotation and lock the screen in portrait or landscape mode.

NOTE

: Some apps may not support automatic screen rotation and are designed

to work only in one orientation.

Locking or unlocking the screen orientation

1 Swipe-in from the right edge of the display to access the Action Center.

2 Tap to lock or unlock the screen orientation.

Adjusting screen brightness

1 Swipe-in from the right edge of the display to access the Action Center.

2 Tap the brightness icon to adjust the screen brightness.

Using your tablet 19

Auto adjust

To enable or disable automatic screen brightness adjustment:

1 Swipe-in from the right edge of the display to access the Action Center.

2

Tap All Settings → System → Display.

3 Use the Adjust my screen brightness automatically slider to enable or disable

automatic-brightness adjustment.

NOTE: You can also use the Brightness level slider to adjust the brightness

manually.

Synchronizing your tablet

When you use your Microsoft account to sign in to devices, the settings such as
Windows and app settings and personal files are automatically synchronized.

NOTE

: To synchronize, the devices must be connected to the internet. If you are

using a local account, switch to a Microsoft account to enable synchronization.

On the Settings screen, tap Accounts . On the Accounts screen, tap Manage
my Microsoft Account to switch to your Microsoft account.

To customize the synchronizing settings:

1 Swipe-in from the right edge of the display to access the Action Center.

2 Tap All settings .

3 On the Accounts screen, tap Sync your settings to see the options for

synchronizing your data and settings.

Restoring your operating system

CAUTION

and removes any programs or drivers installed after you received your tablet.
If possible, back up the data before using this option.

This option restores the operating system on your tablet to the operating state it
was in when you purchased the tablet. Use this option only if it is not responding,
behaving unexpectedly, or has other software-related issues.

: Restoring the operating system deletes all data on the hard drive

Using your tablet 20

Resetting your tablet

CAUTION: Back up all the required data before you proceed.

You can either reset your tablet to restore it to the state you received it or you can
choose to retain your files.

1 Swipe-in from the right edge of the display to access the Action Center.

2 Tap All Settings → Update and Security → Recovery.

3 Under Reset this PC, tap Get started.

4 Choose either Keep my files or Remove everything.

NOTE: The option Keep my files removes apps and setings, but keeps your

personal files. The option Remove everything removes all of your personal
files, apps, and settings.

5 Follow the instructions on the screen.

Gestures

Gestures Functions

Touch

Tap gently on the display with your
fingertip.

Touch and hold

Touch and hold your finger on the
display.

• Select items on the screen including
options, entries, images, and icons.

• Start applications.

• Touch buttons on the screen.

• Input text using the on-screen keyboard.

• Display detailed information about an
item.

• Open the context menu of an item to
perform further actions.

Using your tablet 21

Gestures Functions

Drag

1 Touch and hold your finger on

an item on the screen.

2 Keeping your finger in contact

with the display, move your
fingertip to the desired
location.

3 Take your finger off the

display to drop the item in the
desired location.

Swipe or slide

Move your finger in a vertical or
horizontal direction on the display.

Move items such as images and icons on the
screen.

• Scroll through the Start screen, web
pages, lists, entries, photos, contacts, and
so on.

• Close an application (Swipe the
application to the bottom of the display).

Zoom in

Touch the display with two fingers
and then move the fingers apart.

Enlarge the view of an image or web page.

Using your tablet 22

Gestures Functions

Zoom out

Touch the display with two fingers
and then move the fingers closer.

Rotate

Touch the display with two or more
fingers and then move the fingers
in a clockwise or counter-clockwise
arc.

Reduce the view of an image or web page.

Rotate an object by 90 degrees.

Using your tablet 23

Keyboards and Pens

Your tablet supports the following accessories that are sold separately:

• Latitude 11 Slim Keyboard

• Latitude 11 Keyboard with mini Active Pen

Topics:

• Latitude 11 Slim Keyboard

• Latitude 11 Keyboard

Latitude 11 Slim Keyboard

Connecting your tablet

1 Open the flap on the keyboard and set to a desired angle.

4

Keyboards and Pens 24

2 Align the tabs on the keyboard dock to the slots on the tablet and dock the

tablet to the keyboard dock.

Keyboards and Pens 25

Disconnecting your tablet

Hold the keyboard, lift and release the tablet away from the keyboard.

Keyboards and Pens 26

Tilt

Dell Active Pen holder

NOTE

: The Pen holder accommodates the Dell Active Pen which is sold

separately. Store the Dell Active Pen here after use.

Keyboards and Pens 27

Latitude 11 Keyboard

Features

Feature

1. Undock button Press to undock the tablet.

2. Docking pins Allows the tablet to communicate with the keyboard
when docked.

3. Power-adapter port

(USB-C)

4. Docking slots (2) Allows docking to the tablet.

5. Keyboard-charge

status light

Allows you to connect a power adapter to charge the
keyboard when the tablet is not docked.

Indicates the charge status of the keyboard.

NOTE: The keyboard-charge status light turns on

for 2 seconds when the power adapter is
connected to the keyboard.

Solid
white

Off Keyboard is fully charged or power adapter

6. Left-click area Press to left-click.

Power adapter is connected and keyboard is
getting charged.

is not connected.

Keyboards and Pens 28

Feature

7. Right-click area Press to right-click.

8. mini Active Pen Allows you to draw, write text, and perform basic
mouse functions.

9. Pen buttons (2) Customize these buttons to perform functions such as
right-click, draw, highlight, write text, erase, and so
on.

10. Pen garage Allows you to charge the mini Active Pen. Store the
mini Active Pen here after use.

Connecting your tablet

1 Open the hinge on the keyboard dock.

2 Connect the tablet to the keyboard dock.

Keyboards and Pens 29

Keyboards and Pens 30

Disconnecting your tablet

Press and hold the undock button to release the tablet and lift the tablet away from
the keyboard.

Charging the keyboard

To charge the keyboard connect the power adapter to the charging port on the
tablet or the charging port on the keyboard dock.

NOTE

: If the keyboard has not been charged for a long period of time, it is

recommended to charge the keyboard directly by connecting the power adapter
to the keyboard dock.

Keyboards and Pens 31

Keyboards and Pens 32

Using the mini Active Pen

The mini Active Pen supports features such as hovering and pressure sensing. You
can use the mini Active Pen to draw shapes, select text, turn a page, and so on. You
can also press the buttons on the side of the mini Active Pen to perform various
tasks.

Keyboards and Pens 33

NOTE: A fully charged mini Active Pen can be used for at least 40 minutes.

The buttons on the mini Active Pen can be customized with functions such as:

• Barrel button (default function)

• Erase (default function)

• Page up

• Page down

• Copy

• Paste

• Undo

• Redo

• Disable

NOTE

: To customize the buttons, download and install the active pen control

panel driver from support website. For more information, see www.dell.com/
support/drivers.

Charging the mini Active Pen

Insert the mini Active Pen into the Pen garage to charge the mini Active Pen. The
mini Active Pen gets charged to 90% in 4 seconds and 100% in 25 seconds.

Keyboards and Pens 34

NOTE: For charging the mini Active Pen, the tablet must be docked and turned

on.

Keyboards and Pens 35

Entering BIOS setup program

With keyboard

1 Connect your tablet to the keyboard dock or connect a USB-enabled keyboard

to your tablet.

2 Press the power button to turn on your tablet.

3 When the Dell logo is displayed, press F2.

Without keyboard

1 Press the power button to turn on your tablet.

2 Press and hold the Volume Up button when the Dell logo is displayed on the

screen.

3 When the F12 boot selection menu is displayed, select BIOS Setup using the

Volume Up button.

4 Press the Volume Down button to enter BIOS setup program.

5

Entering BIOS setup program 36

Specifications

Dimensions and weight:

Latitude 5175 Latitude 5179

Thickness 10.78 mm (0.42 in.) 14.32 mm (0.56 in.)

Width 279.78 mm (11.01 in.) 279.76 mm (11.01 in.)

Height 176.80 mm (6.96 in.) 176.83 mm (6.96 in.)

Weight (minimum) 0.71 kg (1.56 lb) 0.76 kg (1.67 lb)

System information:

Processor 6th Generation Intel Core m Processor

6

Operating system

RAM LPDDR3

Storage:

Type

Memory:

Type LPDDR3

Speed 1600 MHz

Configurations supported 4 GB and 8 GB

• Windows 8.1

• Windows 10

• 128 GB solid-state drive

• 256 GB solid-state drive

• 512 GB solid-state drive

• 256 GB self-encrypting drive

Specifications 37

Ports and connectors:

Audio One headset port (headphone and

microphone combo)

HDMI One micro-HDMI port

microSD card One microSD-card slot

Micro-SIM card One micro-SIM card slot (optional)

USB 3.0 port One USB 3.0 port

USB-C port One USB-C port that supports power

delivery and USB 3.0

Communications:

Wi-Fi Dual-band 802.11ac

Bluetooth Bluetooth 4.1 LE

Intel WiDi Supported

NFC

Video controller:

Type Intel HD graphics 515

Display:

Type 10.8-inch Full HD

Resolution 1920 x 1080

Aspect ratio 16:9

Brightness 360 nits

Viewing angle 80 degrees

Contrast ratio

• Latitude 5175 - optional

• Latitude 5179 - shipped with the
system

• 800:1 (minimum)

• 1000:1 (typical)

Specifications 38

Display:

Color depth 8 bits

Security:

Fingerprint reader Supported on Latitude 5179 only

Smart card reader Supported on Latitude 5179 only

Camera:

Front-facing camera Rear-facing camera

Type 5 MP fixed focus 8 MP auto focus

Resolution

Still image Up to 5 MP Up to 8 MP

Video Up to FHD (1920x1080)

pixels

Viewing angle 63 to 66 degrees 63 to 66 degrees

Power adapter:

Input voltage 100 VAC–240 VAC

Input frequency 50 Hz–60 Hz

Input current 1.30 A

Output current 2.0 A/1.5 A

Rated output voltage 5 VDC/20 VDC

Temperature range:

Operating 0°C to 40°C (32°F to 104°F)

Storage –40°C to 70 °C (–40°F to 158°F)

Environmental requirements:

Temperature range:

Operating 0°C to 35 °C (32°F to 95 °F)

Up to FHD (1920x1080)
pixels

Specifications 39

Environmental requirements:

Non-operating -40°C to 65 °C (-40°F to 149 °F)

Relative humidity (maximum):

Operating 10% to 90% (non-condensing)

Non-operating 5% to 95% (non-condensing)

Altitude (maximum, unpressurized):

Operating -15.20 m to 3048 m (-50 ft to 10,000 ft)

Storage -15.20 m to 10,668 m (-50 ft to 35,000

ft)

Keyboard: Latitude 11 Slim

Dimensions:

Width 357.70 mm (14.08 in.) 279.20 mm (10.99 in.)

Depth 277.90 mm (10.94 in.) 174.62 mm (6.87 in.)

Thickness 5.40 mm (0.21 in.) 9.70 mm (0.38 in.)

Weight 0.498 kg (1.10 lb) 0.73 kg (1.61 lb)

Features

• Backlit

• Tactile keys

• Touch pad

• Palm rest

Keyboard

Latitude 11 Keyboard

• Backlit

• Tactile keys

• Touch pad

• Palm rest

Specifications 40

Troubleshooting

Battery

Problems Possible causes Possible solutions

Battery does not charge The cable connections

may be loose.

1 Check the cable

connectors and power
adapter to ensure
proper connectivity.

2 Verify that the wall

outlet is functioning
by connecting
another device.

3 Check the light on

the power-adapter
cable.

4 Ensure that you are

using the power
adapter that shipped
with the tablet.

5 Disconnect the power

adapter and connect
after approximately
10 seconds.

7

Battery does not charge
when the battery charge is
at 95% to 99%

The tablet's temperature
is below 0°C (32°F) or
higher than 35°C (95°F).

The battery or power
adapter is damaged.

The battery is in
maintenance mode to
prolong battery life.

Charge the battery in an
ambient temperature
between 0°C to 35°C
(32°F to 95°F).

Contact Dell. See

Contacting Dell.

• Let the battery drain
until the battery
charge drops below
95%.

• Restart the tablet. See

Turning off your tablet

Troubleshooting 41

and

Turning on your tablet.

Battery drains quickly
even when the tablet is in
standby mode

Battery charge values are
not accurate

Battery is fully charged
(battery charge is at 100%)
but the battery-charging
status light is on

If the tablet is not in the
range of a network it can
connect to, the tablet
continues to try to locate
a base station and drains
the battery.

Network

Problems

No wireless connection The wireless connection is

Slow internet connections The signal strength is not

Unable to pair with a
Bluetooth device

Possible causes Possible solutions

not enabled.

The wireless connection is
out of range.

strong enough.

• Temporarily turn off
the tablet.

• Move the tablet in
range of a network it
can connect to or
temporarily turn off
the wireless
connection on your
tablet.

• Disable Wi-Fi or mobile
broadband when not in
range of any wireless
networks.

• Enable airplane mode.

Charge the tablet until the
battery is fully charged
and then use the tablet
until the battery drains
completely and the tablet
turns off. This recalibrates
the battery charge value.

Check if the wireless radio
is on. See

Turning Wi-Fi on or off.

Try to get closer to the
wireless access point.

Contact your internet
service provider (ISP).

• Ensure Bluetooth is
enabled on both the
tablet and the device
you are trying to pair
with.

Troubleshooting 42

• Ensure they are within
Bluetooth range.

Touchscreen

Problems Possible causes Possible solutions

Touchscreen responds
slowly or improperly

• The screen is dirty.

• A protective cover may
prevent the tablet
from recognizing your
inputs.

Moisten a soft, lint‑free
cloth with either water or
a display cleaner, and
wipe the surface of the
tablet until it is clean. Do
not allow water from the
cloth to seep down to the
tablet ports or buttons.

Tablet

Problems

Tablet does not turn on

Tablet does not turn off Press and hold the power

Tablet locks up Press and hold the power

Possible causes Possible solutions

The battery is completely
discharged.

• Charge the tablet for
at least 4 hours.

• Press and hold the
power button for 2
seconds and wait for 8
seconds to see whether
the Dell logo is
displayed.

• Press and hold the
power button for 15
seconds to hard reset
the tablet.

button for 15 seconds to
forcefully turn off the
tablet.

button for 25 seconds to
unlock the tablet. Press
the power button for 2
seconds and wait for 1

Troubleshooting 43

Tablet is not responding or
behaving unexpectedly

minute for the Dell logo to
be displayed.

• Restart the tablet. See

Turning off your tablet

and

Turning on your tablet.

• Refresh the tablet. See

Restoring your operating system

.

Tablet cannot boot into
Windows

Software or feature is not
working as expected

Pen

Problems

Pen does not work The pen is not charged

Possible causes Possible solutions

Contact Dell’s support
service. Go to
www.dell.com/support.

Software updates may
have been downloaded in
the background. Restart
your tablet.

• Charge the Dell mini
Active Pen by inserting
it into the Pen garage
for 10 seconds with the
tablet docked and in
use.

• Replace the battery on
the Dell Active Pen.

Troubleshooting 44

8

Getting help

Self-help resources

You can get information and help on Dell products and services using these self-help
resources:

Information about Dell products and
services

Dell Help & Support app

Get started app

Help + Tips app

Accessing help In Windows search, type Help and

Online help for operating system

Troubleshooting information, user
manuals, setup instructions, product
specifications, technical help blogs,
drivers, software updates, and so on

Learn about your operating system,
setting up and using your tablet, data
backup, diagnostics, and so on.

www.dell.com

Support, and tap Enter.

www.dell.com/support/windows

www.dell.com/support

See Me and My Dell at www.dell.com/
support/manuals.

Getting help 45

9

Contacting Dell

To contact Dell for sales, technical assistance, or customer service issues:

1 Go to www.dell.com/contactdell.

2 Verify your country or region in the Choose a Country/Region drop-down list at

the bottom of the page.

3 Select the appropriate service or support link based on your requirement or

choose the method of contacting Dell that is convenient for you.

Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area.

NOTE: If you do not have an active internet connection, you can find

contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.

Contacting Dell 46

10

Locating your Service Tag and

Express Service Code

You must provide the Service Tag and Express Service Code of your tablet when
contacting Dell for customer service or technical assistance.

NOTE: The telephone systems prompts you to enter the Express Service Code

that helps in routing your call efficiently.

The Service Tag and Express Service Code for your tablet are located on a label at
the bottom of the tablet.

Locating your Service Tag and Express Service Code 47