Dell 1569, C1RXR, P06F001 User Manual

SETUP GUIDE

Regulatory model: P06F series Regulatory type: P06F001

SETUP GUIDE

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

__________________

Information in this document is subject to change without notice.

© 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text:
trademarks of Dell Inc.;
U.S. and other countries;
trademarks of Microsoft Corporation in the United States and/or other countries;
owned by Bluetooth SIG, Inc. and is used by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

March 2010 P/N C1RXR Rev. A00

Dell

, the

and

DELL

Centrino

Core

Microsoft, Windows

logo,

Studio, YOURS IS HERE, DellConnect,

are trademarks and

, and the

Intel

Windows

is a registered trademark of Intel Corporation in the

start button logo are either trademarks or registered

and

Solution Station

Bluetooth

is a registered trademark

are

Contents

Setting Up Your Studio Laptop . . . . . . . . . . .5

Before Setting Up Your Computer . . . . . . . . . 5

Connect the AC Adapter . . . . . . . . . . . . . . . . .6

Connect the Network Cable (Optional) . . . . . 7

Press the Power Button . . . . . . . . . . . . . . . . . 8

Set Up Microsoft Windows. . . . . . . . . . . . . . . 9

Create System Recovery Media

(Recommended). . . . . . . . . . . . . . . . . . . . . . . 10

Install the SIM Card (Optional). . . . . . . . . . . 12

Enable or Disable Wireless (Optional). . . . . 14

Set Up Wireless Display (Optional) . . . . . . . 16

Connect to the Internet (Optional) . . . . . . . . 18

Using Your Studio Laptop . . . . . . . . . . . . . .20

Right View Features. . . . . . . . . . . . . . . . . . . . 20

Left View Features. . . . . . . . . . . . . . . . . . . . . 22

Front View Features. . . . . . . . . . . . . . . . . . . . 26

Computer Base Features. . . . . . . . . . . . . . . . 28

Touch Pad Gestures. . . . . . . . . . . . . . . . . . . . 31

Multimedia Control Keys. . . . . . . . . . . . . . . . 32

Display Features . . . . . . . . . . . . . . . . . . . . . .34

Switchable Graphics . . . . . . . . . . . . . . . . . . . 36

Dell Extended Battery Life . . . . . . . . . . . . . .37

Removing and Replacing the Battery . . . . . 38

Software Features . . . . . . . . . . . . . . . . . . . . . 40

Dell DataSafe Online Backup . . . . . . . . . . . .41

Free Fall Sensor . . . . . . . . . . . . . . . . . . . . . . . 41

Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Solving Problems . . . . . . . . . . . . . . . . . . . . .43

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . .43

Network Problems . . . . . . . . . . . . . . . . . . . . . 44

Wireless Display Problems. . . . . . . . . . . . . . 45

3

Contents

Power Problems. . . . . . . . . . . . . . . . . . . . . . . 45

Memory Problems . . . . . . . . . . . . . . . . . . . . . 47

Lockups and Software Problems . . . . . . . . . 48

Using Support Tools. . . . . . . . . . . . . . . . . . .50

Dell Support Center . . . . . . . . . . . . . . . . . . . . 50

My Dell Downloads . . . . . . . . . . . . . . . . . . . . 51

System Messages . . . . . . . . . . . . . . . . . . . . . 51

Hardware Troubleshooter . . . . . . . . . . . . . . . 53

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 54

Restoring Your Operating System . . . . . . .58

System Restore . . . . . . . . . . . . . . . . . . . . . . . 59

Dell DataSafe Local Backup. . . . . . . . . . . . . 60

System Recovery Media . . . . . . . . . . . . . . . .62

Dell Factory Image Restore . . . . . . . . . . . . .63

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .65

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 66

4

Online Services . . . . . . . . . . . . . . . . . . . . . . . 67

Automated Order-Status Service. . . . . . . . . 68

Product Information. . . . . . . . . . . . . . . . . . . . 68

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . . . . 69

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .70

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 72

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Basic Specifications . . . . . . . . . . . . . . . . . .76

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Macrovision Product Notice. . . . . . . . . . . . . 81

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Setting Up Your Studio Laptop

This section provides information about setting
up your Dell™ Studio™ laptop.

Before Setting Up Your Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your Studio
laptop may cause it to overheat. To prevent
overheating ensure that you leave at least

10.2 cm (4 inches) at the back of the computer
and a minimum of 5.1 cm (2 inches) on all other
sides. You should never place your computer in
an enclosed space, such as a cabinet or drawer
when it is powered on.

WARNING: Do not block, push objects
into, or allow dust to accumulate in the air
vents. Do not place your Dell computer in a
low-airflow environment, such as a closed
briefcase, or on fabric surfaces, such
as carpets or rugs, while it is powered
on. Restricting the airflow can damage
the computer, deteriorate the computer
performance, or cause a fire. The computer
turns on the fan when the computer gets
hot. Fan noise is normal and does not
indicate a problem with the fan or the
computer.

CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.

5

Setting Up Your Studio Laptop

Connect the AC Adapter

Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector.

WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.

NOTE: Connect the power cable to the adapter firmly and ensure that the light on the adapter

is on when you turn on power.

NOTE: Use only Dell AC adapter family PA-3E or PA-12 with your computer.

6

Connect the Network Cable (Optional)

To use a wired network connection, connect the network cable.

Setting Up Your Studio Laptop

7

Setting Up Your Studio Laptop

Press the Power Button

8

Setting Up Your Studio Laptop

Set Up Microsoft Windows

Your Dell computer is preconfigured with the Microsoft® Windows® operating system. To set
up Windows for the first time, follow the instructions on the screen. These steps are mandatory
and may take some time to complete. The Windows setup screens will take you through several
procedures including accepting license agreements, setting preferences, and setting up an Internet
connection.

CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.

NOTE: For optimal performance of your computer, it is recommended that you download and
install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, see
support.dell.com/MyNewDell.

9

Setting Up Your Studio Laptop

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a system recovery media as soon as you set up

Microsoft Windows.

The system recovery media can be used to restore your computer to the operating state it was in
when you purchased the computer, while preserving data files (without the need of the

System

disc). You can use the system recovery media if changes to the hardware, software, drivers,

or other system settings have left the computer in an undesirable operating state.

You will require the following to create the system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or DVD-R/DVD+R/Blu-ray Disc•

NOTE: Dell DataSafe Local Backup does not support rewritable discs.

™

10

Operating

Setting Up Your Studio Laptop

To create a system recovery media:

Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 1. 6).

Insert the disc or USB key in the computer.2.

Click 3. Start → Programs→ Dell DataSafe Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on using the system recovery media, see “System Recovery Media” on
page 62.

11

Setting Up Your Studio Laptop

Install the SIM Card (Optional)

NOTE: Installing a SIM card is not required if you are using an EVDO card to access the

Internet.

Installing a Subscriber Identity Module (SIM) card allows you to browse the Internet, check e-mail,
and connect to a Virtual Private Network. To access these features, you must be within the network
of your cellular service provider.

To install the SIM card:

Turn off your computer.1.

Remove the battery (see “Removing and Replacing the Battery” on page 2. 38).

In the battery bay, slide the SIM card into the SIM card slot.3.

Replace the battery (see “Removing and Replacing the Battery” on page 4. 38).

Turn on your computer.5.

To remove the SIM card, press and eject the SIM card.

12

Setting Up Your Studio Laptop

1

2

3

1

battery bay

2

SIM card slot

3

SIM card

13

Setting Up Your Studio Laptop

Enable or Disable Wireless (Optional)

14

Setting Up Your Studio Laptop

To enable wireless:

Ensure that your computer is turned on.1.
Press the wireless key 2. on the keyboard.

A confirmation of your selection appears on the screen.

Wireless enabled

Wireless disabled

To disable wireless:
Press the wireless key on the keyboard again to turn off all radios.

NOTE: The wireless key allows you to quickly turn off all wireless radios (Wi-Fi and Bluetooth®)
on your computer, such as when you are asked to disable all wireless radios on an airplane
flight.

15

Setting Up Your Studio Laptop

Set Up Wireless Display (Optional)

NOTE: For more information about wireless

display, see the wireless display adapter

Quick Start Guide

Wireless display can only be set up on
computers with:

WLAN
card

Processor Intel® Core™ i3 and i5

Video
controller

Operating
system

16

.

Intel® Centrino™ 6200 or
Intel Centrino Ultimate-N 6300

Intel® HD Graphics or
ATI Mobility Radeon HD 5470

Windows 7 Home Premium,
Professional, or Ultimate

To set up wireless display on your computer:

Ensure that your computer is turned on.1.

Ensure that wireless is enabled (see “Enable 2.
or Disable Wireless” on page 14).

Connect the wireless display adapter to 3.
the TV.

Ensure that Switchable Graphics is set 4.
to Power-Saving GPU (see “Switchable
Graphics” on page 36).

Turn on the TV.5.

Select the appropriate video source for your 6.
TV, such as HDMI1, HDMI2, or S-Video.

Setting Up Your Studio Laptop

Press the wireless display 7. <F6> key
on the keyboard.
The Intel® Wireless Display window
appears.

Select 8. Scan for available displays.

Select your wireless display adapter from 9.
the Detected wireless displays list.

Enter the security code that appears on 10.
your TV.

To enable wireless display:

Press the wireless display 1. <F6> key on
the keyboard.
The Intel® Wireless Display window
appears.

Select 2. Connect to Existing Adapter.

NOTE: For information on wireless display
problems, see “Wireless Display Problems”
on page 45.

17

Setting Up Your Studio Laptop

Connect to the Internet (Optional)

To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).

If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one at www.dell.com.

Setting Up a Wired Connection

If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup
instructions.

If you are using a dial-up connection, •
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your

Internet connection.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 19.

18

Setting Up a Wireless Connection

NOTE: To set up your wireless router, see the

documentation that shipped with your router.

Before you can use your wireless Internet
connection, you need to connect to your
wireless router.

To set up your connection to a wireless router:

Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 14).

Save and close any open files, and exit any 2.
open programs.

Click 3. Start → Control Panel.

In the search box, type 4. network and
then click Network and Sharing Center→
Connect to a network.

Follow the instructions on the screen to 5.
complete the setup.

Setting Up Your Studio Laptop

Setting Up Your Internet Connection

ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.

If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.

Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.

To set up your Internet connection:

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then
click Network and Sharing Center→ Set up

a new connection or network→ Connect to
the Internet.
The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

19

Using Your Studio Laptop

1

2

This section provides information about the features available on your Studio laptop.

Right View Features

20

Using Your Studio Laptop

1

USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer,

external drive, or MP3 player.

2

Optical drive — Plays or records CDs and DVDs. Ensure that the side with print or writing is

facing upward when inserting discs.

CAUTION: This drive supports nonstandard-sized and -shaped discs; however,
degradation in drive performance may be experienced, and in extreme cases, the drive
may be damaged.

21

Using Your Studio Laptop

1

2

3

4 5 6

7 8

9

Left View Features

22

Using Your Studio Laptop

1

Security cable slot — Attaches a commercially available security cable to the computer.
NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your

computer.

2

AC adapter connector — Connects to the AC adapter to power the computer and charge

the battery.

3

Network connector — Connects your computer to a network or a broadband device.

4

Mini DisplayPort connector — Digital interface standard connector that supports

external DisplayPort monitors and projectors.

5

HDMI connector — Connects to a TV for both 5.1 audio and video signals.

NOTE: When used with a monitor, only the video signal is read.

6

USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer,

external drive, or MP3 player.

23

Using Your Studio Laptop

7

eSATA/USB combo connector with USB PowerShare — Connects to eSATA compatible
storage devices (such as external hard drives or optical drives) or USB devices (such as a
mouse, keyboard, printer, external drive, or MP3 player). The USB PowerShare feature allows
you to charge USB devices when the computer is powered on/off or in sleep state.

NOTE: Certain USB devices may not charge when the computer is powered off or in sleep
state. In such cases, turn on the computer to charge the device.

NOTE: If you turn off your computer while charging a USB device, the device will stop
charging. To continue charging, disconnect the USB device and connect it again.

NOTE: The USB PowerShare automatically shuts off when only 10% of the total battery life remains.

8

ExpressCard slot — Supports one 34 mm ExpressCard.

NOTE: Your computer ships with a plastic blank installed in the ExpressCard slot. Blanks

protect unused slots from dust and other particles. Save the blank for use when no
ExpressCard is installed in the slot; blanks from other computers may not fit your computer.

24

Using Your Studio Laptop

9

share digital photos, music, videos, and documents stored on the memory cards (see the

Comprehensive Specifications

NOTE: Your computer ships with a plastic blank installed in the memory card slot. Blanks
protect unused slots from dust and other particles. Save the blank for use when no memory
card is installed in the slot; blanks from other computers may not fit your computer.

7-in-1 Media card reader — Provides a fast and convenient way to view and

at support.dell.com/manuals for supported memory cards).

25

Using Your Studio Laptop

Front View Features

26

1

2 3

Using Your Studio Laptop

1

AC adapter/battery indicator light — Indicates the AC adapter or battery states when the

computer is closed or the battery power is low.

Indicator light status Computer state(s) Battery charge level

AC adapter

Battery

NOTE: The battery is charging when the computer is powered using the AC adapter.

2

Audio in/microphone connector — Connects to a microphone or inputs signal for use

with audio programs.

3

Audio out/headphone connector — Connects to headphones or to a powered speaker or

sound system.

solid white on/off/hibernate <98%

breathing white standby n/a

off on/off/hibernate >98%

solid amber on <=10%

breathing white standby n/a

off on/off/standby/hibernate >10%

27

Using Your Studio Laptop

Computer Base Features

4

28

1

2 3

Using Your Studio Laptop

1

Keyboard/multimedia control keys/backlit keyboard (optional) — For more information about

the keyboard, see the
control keys, see “Multimedia Control Keys” on page 32.

If you purchased the optional backlit keyboard, the F6 key has a backlit keyboard icon on
it. The optional backlit keyboard provides visibility in dark environments by illuminating all the
symbols on the keys.

Backlit keyboard brightness settings — Press the <F6> key to toggle the three lighting

states in this order: 1) half keyboard brightness, 2) full keyboard brightness, 3) no lighting.

NOTE: While using the Wireless display keyboard, the F6 key enables or disables the
wireless display function and does not support the backlit keyboard function.

2

Touch pad buttons (2) — Provide left-click and right-click functions like those on a mouse.

3

Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected

items, or left-click by tapping the surface.

The touch pad supports the Zoom feature. To change the touch pad settings, double-click the
Dell Touch pad icon in the notification area of the desktop.

Dell Technology Guide

. For more information about the multimedia

29

Using Your Studio Laptop

4

Power button and light — Turns the computer on or off when pressed. The light in the

button indicates the following power states:

Solid white — The computer is on.•

Breathing white — The computer is in standby mode.•

Off — The computer is off or in hibernate state.•

30

Using Your Studio Laptop

Touch Pad Gestures

Zoom

Allows you to increase or decrease the magnification of the screen content. The zoom feature
includes:

Pinch — Allows you to zoom in or zoom out by moving two fingers apart or bringing them closer
together on the touch pad.

To zoom in:

Move two fingers apart to
zoom in on the active window.

To zoom out :

Move two fingers close
together to zoom out on the
active window.

31

Using Your Studio Laptop

Multimedia Control Keys

The multimedia control keys are located on the keyboard. To use the multimedia controls, press the
required key. You can configure the multimedia control keys on the keyboard using the Function Key
Behavior in the System Setup (BIOS) utility.

To access the Function Key Behavior:

Press <F2> during POST (Power On Self Test) to enter the 1. System Setup (BIOS) utility.

In the 2. Function Key Behavior, select Multimedia Key First or Function Key First.

The options in the Function Key Behavior setting are:

Multimedia Key First — This is the default setting. Pressing any multimedia control key performs the
associated multimedia action. For function key, press <Fn> + the required function key.

Function Key First — Pressing any function key performs the associated function. For multimedia
action, press <Fn> + the required multimedia control key.

NOTE: The Multimedia Key First option is active only in the operating system.

32

Mute the sound Play or pause

Using Your Studio Laptop

Decrease the volume level

Increase the volume level Eject the disc

Play the previous track or chapter

Play the next track or chapter

33

Using Your Studio Laptop

Display Features

34

11

33

22

4

Using Your Studio Laptop

1

Digital array microphone — Provides high quality sound for video chatting and voice

recording.

2

Camera activity indicator — Indicates if the camera is on or off.

3

Camera — Built-in camera for video capture, conferencing, and chat.

4

Display — Your display can vary based on selections you made when purchasing your

computer. For more information about displays, see the Dell Technology Guide.

35

Using Your Studio Laptop

Switchable Graphics

The switchable graphics feature allows you to switch to either the High-performance or Power­saving Graphic Processing Unit (GPU) available on your computer.

Using the Power-saving GPU ensures lesser power consumption and extends the battery life. You
can switch to the High-performance GPU when running graphic-intensive applications that require
more power, such as 3D games.

To switch between High-performance GPU and Power-saving GPU:

Right-click the desktop.1.

Click 2. Configure Switchable Graphics.

The Switchable Graphics window appears.

In the 3. Choose a Graphic Processing Unit: section, click either High-Performance GPU or
Power-Saving GPU based on your preference.

Click 4. Change to confirm.

Click 5. OK to close the Switchable Graphics window.

36

Using Your Studio Laptop

Dell Extended Battery Life

The Dell Extended Battery Life feature increases the duration your computer operates on battery
power. This feature is disabled by default.

To enable or disable Dell Extended Battery Life:

Press <F3>.1.

The Battery Meter window appears.

On the 2. Battery Status tab, click Disable or Enable depending on your preference.

To learn more about the customization options for Dell Extended Battery Life:

Press <F3>.1.

The Battery Meter window appears.

On the 2. Battery Status tab, click What is Dell Extended Battery Life?.

37

Using Your Studio Laptop

Removing and Replacing the Battery

WARNING: Before you begin any of the procedures in this section, follow the safety
instructions that shipped with your computer.

WARNING: Using an incompatible battery may increase the risk of fire or explosion. This
computer should only use a battery purchased from Dell. Do not use batteries from other
computers.

WARNING: Before removing the battery, shut down the computer, and remove external cables
(including the AC adapter).

To remove the battery:

Shut down the computer and turn it over. 1.

Slide the battery release latches to release the battery.2.

Lift the battery up at an angle and remove it from the battery bay.3.

To replace the battery:

Place the battery into the battery bay.1.

Press down to secure the battery in place.2.

38

1

2

1

battery release latches (2)

2

battery bay

3

battery

Using Your Studio Laptop

3

39

Using Your Studio Laptop

Software Features

NOTE: For more information about the

features described in this section, see the
Dell Technology Guide available on your
hard drive or at support.dell.com.

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on
your computer.

After connecting to the Internet, you can access
websites, setup an e-mail account, and upload
or download files.

40

Entertainment and Multimedia

You can use your computer to watch videos,
play games, create your own CDs/DVDs, listen
to music or internet radio stations. Your optical
disc drive may support multiple disc media
formats including CDs and DVDs.

You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to
disc, saved on portable products such as MP3
players and handheld entertainment devices, or
played and viewed directly on connected TVs,
projectors, and home theater equipment.

Using Your Studio Laptop

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online may not be

available in all regions.

NOTE: A broadband connection is
recommended for fast upload/download
speeds.

Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password-protected account.

For more information, go to delldatasafe.com.

To schedule backups:

Double-click the Dell DataSafe Online 1.
icon on the taskbar.

Follow the instructions that appear on the 2.
screen.

Free Fall Sensor

Free fall sensor protects your computer hard
drive from possible damage, by detecting a free
fall state caused by accidental laptop drops.
When a free fall state is detected, the hard
drive is placed in a safe state to protect against
damage to the read/write head and possible
data loss. Your hard drive returns to normal
operation, when the free fall state is no longer
detected.

41

Using Your Studio Laptop

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently-used applications, files,
and folders. You can personalize the Dock by:

Adding or removing icons•

Grouping related icons into categories•

Changing the color and location of the Dock•

Changing the behavior of the icons•

Add a Category

Right-click the Dock, click 1. Add→ Category.
The Add/Edit Category window is displayed.

Enter a title for the category in the 2. Title field.

Select an icon for the category from the 3.
Select an image: box.

Click 4. Save.

Add an Icon

Drag and drop the icon to the Dock or
a category.

42

Remove a Category or Icon

Right-click the category or icon on the Dock 1.
and click Delete shortcut or Delete category.

Follow the instructions on the screen.2.

Personalize the Dock

Right-click the Dock and click 1. Advanced

Setting....

Choose the desired option to personalize 2.
the Dock.

Solving Problems

This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 50 or “Contacting Dell” on page 72.

Beep Codes

Your computer may emit a series of beeps
during start-up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. Write down the beep code
and contact Dell (see “Contacting Dell” on
page 72).

NOTE: To replace parts, see the

Service Manual

support.dell.com/manuals.

available at

Beep Code Possible Problem

One Possible system board failure —

BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.

Three Possible system board failure —

Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Seven Processor failure

Eight Display failure

43

Solving Problems

Network Problems

Wireless Connections

If the wireless network connection is lost —

The wireless router is offline or wireless has
been disabled on the computer.

Ensure that wireless is enabled (see “Enable •
or Disable Wireless” on page 14).

Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).

Re-establish your connection to the •
wireless router (see “Setting Up a Wireless
Connection” on page 18).

Interference may be blocking or interrupting •
your wireless connection. Try moving the
computer closer to your wireless router.

44

Wired Connections

If the wired network connection is lost — The

cable is loose or damaged.

Check the cable to ensure it is plugged in •
and not damaged.

If the problem persists, contact your network •
administrator or ISP.

Solving Problems

Wireless Display Problems

If you are not able to setup the
wireless display — wireless may be disabled

on your computer or switchable graphics may
be set to High-Performance GPU.

Ensure that wireless is enabled (see “Enable •
or Disable Wireless” on page 14.

Ensure that Switchable Graphics is set •
to Power-saving GPU (see “Switchable
Graphics” on page 36).

If your computer cannot identify or connect to
the wireless display adapter — The wireless

display adapter may be offline or it may be
connected to another device.

Ensure that your wireless display is turned •
on and connected to your monitor or TV.

Disable the wireless display adapter’s •
connection to other devices, and try
connecting from your computer.

Power Problems

If the power light is off — The computer is

either turned off, in hibernate state, or not
receiving power.

Press the power button. The computer •
resumes normal operation if it is off or in
hibernate mode.

Reseat the power cable into the power •
connector on the computer and the electrical
outlet.

If the computer is plugged into a power strip, •
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on. Also bypass power protection
devices, power strips, and power extension
cables to verify that the computer turns on
properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.

45

Solving Problems

Check the AC adapter cable connections. •
If the AC adapter has a light, ensure that the
light on the AC adapter is on.

If the power light is solid white and the
computer is not responding — The display may

not be responding. Press the power button until
the computer turns off and then turn it back on.

If the power light is breathing white — The
computer is in standby mode. Move the mouse,
touch the touch pad, or press the power button
to resume normal operation.

If the power light is solid amber — The
computer is on and the battery charge is low.

Connect the AC adapter to charge the •
battery.

Move the mouse, touch the touch pad, or •
press the power button to resume normal
operation.

46

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

Power, keyboard, and mouse extension cables.•
Too many devices connected to a power strip.•
Multiple power strips connected to the same •

electrical outlet.

Solving Problems

Memory Problems

If you receive an insufficient memory
message —

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

See the software documentation for •
minimum memory requirements. If
necessary, install additional memory
(see the Service Manual at
support.dell.com/manuals).

Reseat the memory modules (see the • Service
Manual at support.dell.com/manuals) to
ensure that your computer is successfully
communicating with the memory.

If you experience other memory problems —

Ensure that you are following the memory •
installation guidelines (see the Service
Manual at support.dell.com/manuals).

Check if the memory module is compatible •
with your computer. Your computer supports
DDR3 memory. For more information about the
type of memory supported by your computer,
see “Basic Specifications” on page 76.

Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 54).

Reseat the memory modules (see the •
Service Manual at support.dell.com/manuals)
to ensure that your computer is successfully
communicating with the memory.

47

Solving Problems

Lockups and Software Problems

If the computer does not start up — Ensure

that the power cable is firmly connected to the
computer and to the electrical outlet.

If a program stops responding —

End the program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Click the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes
installation instructions in its
documentation or on the CD.

48

If the computer stops responding or a solid blue
screen appears —

CAUTION:You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10
seconds until the computer turns off and then
retsart your computer.

If a program is designed for an earlier
Microsoft® Windows® operating system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.

Solving Problems

To run the Program Compatibility Wizard:

Click 1. Start → Control Panel→

Programs→ Run programs made for
previous versions of Windows.

In the welcome screen, click Next.2.

Follow the instructions on the screen..3.

If you have other software problems —

Back up your files immediately.•

Use a virus-scanning program to check the •
hard drive or CDs.

Save and close any open files or programs •
and shut down your computer through the
Start menu.

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

49

Using Support Tools

Dell Support Center

The Dell Support Center helps you find
the service, support, and system-specific
information you need.

To launch the application, click the icon in the
taskbar.

The Dell Support Center home page displays your
computer’s model number, service tag, express
service code, and service contact information.

The home page also provides links to access:

Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)

50

Alerts (technical support alerts
relevant to your computer)

Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with
Solution Station™, and Online
Scan with PC CheckUp)

About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)

For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.

Using Support Tools

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre-installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this website you can download available
software for reinstallation or create your own
backup media.

To register and use My Dell Downloads:

Go to 1. downloadstore.dell.com/media.

Follow the instructions on the screen to 2.
register and download the software.

Reinstall or create backup media of the 3.
software for future use.

System Messages

If your computer has an issue or error, it may
display a system message that will help you identify
the cause and action needed to resolve the issue.

NOTE: If the message you received is
not listed in the following examples,
see the documentation for either the
operating system or the program that was
running when the message appeared.
Alternatively see the Dell Technology Guide
available on your hard drive or at
support.dell.com/manuals, or see
“Contacting Dell” on page 72.

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 72).

51

Using Support Tools

CMOS checksum error — Possible system
board failure or Real Time Clock (RTC) battery
low. Replace the coin-cell battery (see the
Service Manual at support.dell.com/manuals) or
contact Dell (see “Contacting Dell” on page 72).

CPU fan failure — CPU fan has failed. Replace
the CPU fan (see the Service Manual at

support.dell.com/manuals).

Hard-disk drive failure — Possible hard

drive failure during POST. Contact Dell (see
“Contacting Dell” on page 72).

Hard-disk drive read failure — Possible hard
drive failure during HDD boot test. Contact Dell
(see “Contacting Dell” on page 72).

Keyboard failure — Keyboard failure or
loose cable.

To replace the keyboard, see the Service
Manual at support.dell.com/manuals.

52

No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.

If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.

Enter system setup and ensure that the boot •
sequence information is correct (see the Dell
Technology Guide available on your hard
drive or at support.dell.com/manuals).

No timer tick interrupt — A chip on the system
board might be malfunctioning or system board
failure. Contact Dell (see “Contacting Dell”
on page 72).

Using Support Tools

USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.

CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. It is
recommended that you back up your data
regularly. A parameter out of range may or may
not indicate a potential hard drive problem —

S.M.A.R.T error, possible hard drive failure.
Contact Dell (see “Contacting Dell” on page 72).

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start → Help and Support.

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

53

Using Support Tools

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 48 and run the
Dell Diagnostics before you contact Dell for
technical assistance.

NOTE: Dell Diagnostics works only on Dell
computers.

NOTE: The
not ship with your computer.

See the Comprehensive Specifications at
support.dell.com/manuals to review your
computer’s configuration information, and
ensure that the device that you want to test
appears in the system setup program and
is active.

Start the Dell Diagnostics from your hard drive
or from the

54

Drivers and Utilities

Drivers and Utilities

disc may

disc.

Starting Dell Diagnostics From Your
Hard Drive

The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 72).

Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.

Turn on (or restart) your computer.2.

When the DELL3.
immediately. Select Diagnostics from the
boot menu and press <Enter>.
This may invoke the Pre-Boot System
Assessment (PSA) on your computer.

NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop,
then shut down your computer and try again.

™

logo appears, press <F12>

Using Support Tools

NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the

and Utilities

disc.

If PSA is invoked:

The PSA starts running tests.a.

If the PSA completes successfully, b.

the following message appears: “No

problems have been found

with this system so far.

Do you want to run the

remaining memory tests? This

will take about 30 minutes

or more. Do you want to

continue? (Recommended).”

Drivers

If you are experiencing memory issues, c.
press <y>, otherwise press <n>. The
following message appears: “Booting

Dell Diagnostic Utility
Partition. Press any key to
continue.”

Press any key to go to the d. Choose An
Option window.

If PSA is not invoked:

Press any key to start the Dell Diagnostics
from the diagnostics utility partition on your
hard drive.

Select the test you want to run.4.

55

Using Support Tools

If a problem is encountered during a test, 5.
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 72).

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests are complete, close the test 6.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and to restart the 7.
computer, click Exit.

56

Starting Dell Diagnostics From the
Drivers and Utilities Disc

NOTE: The

not ship with your computer.
Insert the1.
Shut down and restart the computer. 2.

When the DELL logo appears, press <F12>
immediately.

NOTE: If you wait too long and the

operating system logo appears, continue to

wait until you see the Microsoft Windows

desktop, then shut down your computer

and try again.

NOTE: The next steps change the boot

sequence for one time only. On the next

start-up, the computer boots according to

the devices specified in the system setup

program.

Drivers and Utilities

Drivers and Utilities

disc may

disc.

Using Support Tools

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 5. 1 to start the CD menu and press
<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.

Select the test you want to run.7.

If a problem is encountered during a test, 8.
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 72).

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests are complete, close the test 9.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and restart the 10.
computer, click Exit.

Remove the11.

Drivers and Utilities

disc.

57

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options:

CAUTION: Using Dell Factory Image Restore or the
all data files on your computer. If possible, backup your data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of System

Restore and DataSafe Local Backup

when installing the factory image on a newly installed hard
drive

Dell Factory Image Restore to restore your computer to the operating state it was in

when you received your computer

Operating System

NOTE: The

disc to reinstall only the operating system on your computer

Operating System

disc may not ship with your computer.

58

Operating System

disc permanently deletes

Restoring Your Operating System

System Restore

The Microsoft® Windows® operating systems
provide a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

To run System Restore:

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator.

Click 3. Next and follow the remaining prompts
on the screen.

In the event that System Restore did not resolve
the issue, you may undo the last system restore.

To undo the last System Restore:

NOTE: Before you undo the last system
restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue.

Click 3. Undo System Restore and click Next.

Review your choices, and then click 4. Finish.
Your computer will restart and display
a confirmation that the undo process is
completed.

59

Restoring Your Operating System

Dell DataSafe Local Backup

CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.

CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the Dell DataSafe Local Backup.

NOTE: Dell DataSafe Local Backup may not

be available in all regions.

NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 63) to restore your
operating system.

60

You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an •
earlier operating state

Create system recovery media•

Dell DataSafe Local Backup Basic

To restore the factory image while preserving
the data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2.
printer, etc.) connected to the computer and
remove any newly added internal hardware.

NOTE: Do not disconnect the AC adapter.

Turn on your computer.3.

When the DELL logo appears, press <F8> 4.
several times to access the Advanced Boot
Options window.

Restoring Your Operating System

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop; then, shut down your computer
and try again.

Select 5. Repair Your Computer.

Select 6. Dell Factory Image Recovery and
DataSafe Options and follow the instructions
on the screen.

NOTE: The duration of the restoration
process depends on the amount of data to
be restored.

NOTE: For more information, see the
knowledge base article 353560 at

support.dell.com.

Upgrading to Dell DataSafe Local
Backup Professional

NOTE: Dell DataSafe Local Backup

Professional may be installed on your
computer, if you ordered it at the time of
purchase.

Dell DataSafe Local Backup Professional
provides additional features that allow you to:

Backup and restore your computer based on •
file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup
Professional:

Double-click the Dell DataSafe Local Backup 1.
icon on the taskbar.

Click 2. UPGRADE NOW!

Follow the instructions on the screen to 3.
complete the upgrade.

61

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.

You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
persevering the data files on your computer.

Use the system recovery media in case of:

Operating system failure that prevents the •
use of recovery options that are installed on
your computer.

Hard drive failure that prevents data from •
being recovered.

62

To restore the factory image of your computer
using the system recovery media:

Insert the system recovery disc or USB key 1.
and restart the computer.

When the DELL2.
immediately.

NOTE: If you wait too long and the

operating system logo appears, continue to

wait until you see the Microsoft® Windows®

desktop; then, shut down your computer

and try again.

Select the appropriate boot device from the 3.
list and press <Enter>.

Follow the instructions on the screen to 4.
complete the recovery process.

™

logo appears, press <F12>

Restoring Your Operating System

Dell Factory Image Restore

WARNING: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on
certain computers.

NOTE: If Dell Factory Image Restore is
not available on your computer, use Dell
DataSafe Local Backup (see “Dell DataSafe
Local Backup” on page 60) to restore your
operating system.

Use Dell Factory Image Restore only as
the last method to restore your operating
system. This option restores your hard drive
to the operating state it was in when you
purchased the computer. Any programs or files
added since you received your computer—
including data files—are permanently
deleted from the hard drive. Data files include
documents, spreadsheets, e-mail messages,
digital photos, music files, and so on. If possible,
back up all data before using Dell Factory Image
Restore.

63

Restoring Your Operating System

To restore the Dell factory image on your hard
drive:

Turn on the computer. 1.

When the DELL logo appears, press <F8> 2.
several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop, then shut down your computer
and try again.

Select 3. Repair Your Computer.
The System Recovery Options window
appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on as 5.
a local user. To access the command prompt,
type administrator in the User name
field, then click OK.

64

Click 6. Dell Factory Image Restore.
The Dell Factory Image Restore welcome
screen appears.

NOTE: Depending upon your configuration,

you may need to select Dell Factory Tools,

then Dell Factory Image Restore.

Click 7. Next.
The Confirm Data Deletion screen appears.

NOTE: If you do not want to proceed with

Factory Image Restore, click Cancel.

Select the check box to confirm that you 8.
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.

The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.

Click 9. Finish to reboot the computer.

Getting Help

If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 43 for
information and procedures that pertain to
the problem your computer is experiencing.

See the 2.

Dell Technology Guide

troubleshooting information.

See “Dell Diagnostics” on page 3. 54 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 4.
page 71.

Use Dell’s extensive suite of online services 5.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 67 for a more extensive list of Dell
Support online.

for more

If the preceding steps have not resolved the 6.
problem, see “Before You Call” on page 70.

NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.

NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local Dell
representative for information on availability.

65

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer-based diagnostics to provide
fast, accurate answers.

To contact Dell’s support service, see “Before
You Call” on page 70 and “Contacting Dell” on
page 72.

66

DellConnect

DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to www.dell.com/dellconnect.

Getting Help

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e-mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

supportapj.dell.com• (Asia Pacific only)

Dell Support e-mail addresses

[e-mail]•

[e-mail]•

[e-mail]• (Latin America and

Caribbean countries only)

[e-mail]• (Asian/Pacific
countries only)

Dell Marketing and Sales e-mail
addresses

[e-mail]• (Asian/Pacific

countries only)

[e-mail]• (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e-mail address as your password.

67

Getting Help

Automated Order-Status Service

To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order. For the telephone number to call
your region, see “Contacting Dell” on page 72.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.
For the telephone number to call for your region,
see “Contacting Dell” on page 72.

68

Product Information

If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page 72.

Getting Help

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

NOTE: Before you return the product to Dell,
make sure to back up any data on the hard
drive and on any other storage device in the
product. Remove any and all confidential,
proprietary and personal information, as
well as removable media, such as CDs and
ExpressCards. Dell is not responsible for any
of your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that may
be included with your return.

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
region, see “Contacting Dell” on page 72.

Include a copy of the invoice and a letter 2.
describing the reason for the return.

Include a copy of the Diagnostics Checklist (see 3.
“Diagnostic Checklist” on page 71), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 54).

Include any accessories that belong with the 4.
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.

Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

69

Getting Help

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-

support telephone system direct your call more efficiently. You may also be asked for your
Service Tag.

Locating Your Service Tag

The Service Tag is located on the bottom of your computer.

1

1

service tag

70

Getting Help

Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the back or bottom •
of the computer):

Express Service Code:•

Return Material Authorization Number (if •
provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes /No•

Network, version, and network adapter:•

Programs and versions:•

71

Getting Help

See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and troubleshooting •
procedures you performed:

72

Contacting Dell

For customers in the United States, call
800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active

Internet connection, you can find contact

information on your purchase invoice,

packing slip, bill, or Dell product catalog.

Dell provides several online and telephone­based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Visit 1. support.dell.com/contactdell.

Select your country or region. 2.

Select the appropriate service or support 3.
link based on your need.

Choose the method of contacting Dell that is 4.
convenient for you.

Getting Help

73

Finding More Information and Resources

If you need to: See:

reinstall your operating system “System Recovery Media” on page 62

run a diagnostic program for your computer “Dell Diagnostics” on page 54

reinstall laptop system software “My Dell Downloads” on page 51

upgrade your computer with new or additional
memory, or a new hard drive
reinstall or replace a worn or defective part

find safety best practices information for your
computer
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement

74

the Service Manual at

support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance

If you need to: See:

find your Service Tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support

find drivers and downloads; readme files
access technical support and product help
check on your order status for new purchases
find solutions and answers to common
questions
locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users

the bottom of your computer

the Dell Support Center. To launch the Dell
Support Center, click the icon in the taskbar.

support.dell.com

Finding More Information and Resources

75

Basic Specifications

This section provides information that you may need when setting up, updating drivers for, and
upgrading your computer. For more detailed specifications, see the
at support.dell.com/manuals.

NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start → Help and Support and select the option to view information about
your computer.

Comprehensive Specifications

Computer Model

Dell Studio 1569

Computer Information

Processor type Intel® Core™ i5

Intel Core i3

System chipset Intel HM57

76

Memory

Memory module
connector

Memory module
capacities

Memory type DDR3 1066/1333 MHz

NOTE: For instructions on upgrading
memory, see the Service Manual at
support.dell.com/manuals.

two user-accessible
SODIMM connectors

2 GB and 4 GB

Basic Specications

Connectors

Audio one microphone-in

connector, one stereo
headphone/speaker
connector

Mini-Card one Type IIIA full

Mini-Card slot, one
half-size Mini-Card slot

HDMI one 19-pin connector

Network one RJ45 connector

USB two 4-pin USB

2.0-compliant connectors

Mini DisplayPort one 20-pin connector

ExpressCard one 34 mm slot

Media Card
Reader

one 7-in-1 slot

Connectors

eS ATA one seven-pin/four-pin

eSATA/USB combo
connector

Communications

Modem (optional) external V.92 56K USB

modem

Network adapter 10/100/1000 Ethernet LAN

on system board

Wireless WLAN, WWAN (optional),

and Bluetooth® wireless
technology

77

Basic Specications

Camera

Resolution 2.0 megapixel

Video resolution 160 x 120 ~1600 x 1200

Display

Type 15.6” HD WLED backlight

TrueLife

Height 193.54 mm (7.62 inches)

Width 344.23 mm (13.55 inches)

Diagonal 396.42 mm (15.6 inches)

78

Battery

9-cell “smart” lithium ion

Height 41.7 mm (1.64 inches)

Width 264.6 mm (10.41 inches)

Depth 53.2 mm (2.09 inches)

Weight 0.52 kg (1.15 lb)

Voltage 11.1 VDC

Charge time
(approximate)

Operating time
(approximate)

Coin-cell battery CR-2032

4 hours (when the
computer is turned off)

varies depending on
operating conditions

Basic Specications

AC Adapter

Input voltage 100–240 VAC

Input current 1.5 A

Input frequency 50–60 Hz

Output power 90 W

65 W (Auto-Air adapter)

Rated output
current

Rated output
voltage

Operating
temperature

Storage
temperature

4.62 A (90 W)

3.34 A (65 W)

19.5 VDC

0° to 35°C
(32° to 95°F)

–40° to 65°C
(–40° to 149°F)

Physical

Height 18 mm to 25.3 mm

(0.71 inches to 0.99 inches)

Width 382.0 mm (15.04 inches)

Depth 252.0 mm (9.92 inches)

Weight (with
optical drive
and battery)

2.51 kb (5.52 lb)

79

Basic Specications

Computer Environment

Temperature
range

Operating 0° to 35°C

(32° to 95°F)

Storage –40° to 65°C

(–40° to 149°F)

Relative humidity (maximum)

Operating 10% to 90% (non

condensing)

Storage 5% to 95% (non

condensing)

Maximum vibration (using a random vibration
spectrum that simulates user environment)

Operating 0.66 GRMS

Non-Operating 1.30 GRMS

80

Computer Environment

Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse;
for non-operating — measured with the hard
drive in head-parked position and a 2-ms
half-sine pulse)

Operating 110 G

Non-Operating 160 G

Altitude
(maximum)

Operating –15.2 to 3048 m

( –50 to 10,000 ft)

Storage –15.2 to 10,668 m

(–50 to 35,000 ft)

Airborne
contaminant level

G2 or lower as defined
by
ISA-S71.04-1985

Appendix

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

81

Index

A

AC adapter 23, 79

light status 27

airflow, allowing 5

audio connector 27, 77

B

battery 37, 78

light status 27

beep codes 43

C

camera 35, 78

CDs, playing and creating 40

chipset 76

communications 77

82

computer

environment 80

repair 69

Service Tag location 70

setting up 5

software 40

warranty 69

connect(ing)

to the Internet 18

connectors 77

Contacting Dell online 72

D

damage, avoiding 5

Dell DataSafe Online Backup 41

Dell Diagnostics 54

Dell Factory Image Restore 63

Diagnostic Checklist 71

digital array microphone 35

display 78

drivers and downloads 75

DVDs, playing and creating 40

E

eject 33

e-mail addresses

for technical support 67

eSATA 24, 77

ExpressCard 24, 77

H

HDMI 23, 77

headphone connector 27

help

getting assistance and support 65

I

Internet connection 18

ISP

Internet Service Provider 18

K

keyboard/multimedia control keys 29, 32

F

FTP login, anonymous 67

M

Macrovision 81

Media Card Reader 25, 77

memory 76

memory problems 47

83

Index

microphone connector 27

Mini-Card 77

Mini DisplayPort connector 23, 77

modem 77

mute 33

N

network connector 23, 77

network problems 44

O

optical drive 21

P

pause 33

play 33

power/battery indicator lights 27

power button 30

power problems 45

84

R

recovering data 41

restoring factory image 63

S

security cable 23

service tag 70

setup, before you begin 5

SIM card 12

software 40

software compatability 49

software problems 48

support e-mail addresses 67

switchable graphics 36

system reinstall options 58

Index

T

touch pad

buttons 29

gestures 31

location 29

U

USB 21, 23

USB PowerShare 24

V

ventilation, ensuring 5

volume 33

W

wired network

network cable, connecting 7

wireless

cards 77

display 16

setting up 18

85

0C1RXRA00

Printed in the U.S.A.

www.dell.com | support.dell.com