Dell C1765NFW User Manual

Dell™ C1765nf/C1765nfw

Color Multifunction Printer

User's Guide

Regulatory Model: Dell C1765nf / Dell C1765nfw

Before Beginning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

A Notes, Cautions, and Warnings . . . . . . . . . . . . . . . . . . . . . . 17

1 Dell™ C1765nf/C1765nfw Color Multifunction Printer User's

Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2 Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4 About the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Rear View

Space Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Automatic Document Feeder (ADF)

Operator Panel

Securing the Printer

Ordering Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

5 Removing Packaging Material . . . . . . . . . . . . . . . . . . . . . . 33

6 Connecting Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Connecting Printer to Computer or Network . . . . . . . . . . . . . . . . . . . . 36

Contents 1

Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Ethernet Connection

Wireless Connection (Dell C1765nfw Color Multifunction Printer Only)

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Reconfiguring the Wireless Setting

Connecting the Telephone Line

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Turning On the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

7 Setting Up Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Setting Initial Settings on the Operator Panel . . . . . . . . . . . . . . . . . . . . 47

Printer Setup Using the Software and Documentation Disc

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8 Setting the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Assigning an IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

The Operator Panel

The Tool Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Verifying the IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

The Operator Panel

The System Settings Report . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

The Ping Command

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9 Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Loading Print Media in the Multipurpose Feeder (MPF). . . . . . . . . . . . . . . 57

Loading Print Media in the Priority Sheet Inserter (PSI)

10 Installing Printer Drivers on Computers Running Windows

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Identifying Printer Driver Pre-install Status . . . . . . . . . . . . . . . . . . . . . 65

Changing the firewall settings before installing your printer

Direct Connection Setup

For installing host-based printer driver

For installing XML Paper Specification (XPS) printer driver

Network Connection Setup

Network Printer Setup on a Local Network

Network Printer Setup on a Remote Network. . . . . . . . . . . . . . . . . . 72

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2 Contents

Setting Up for Web Services on Devices (WSD). . . . . . . . . . . . . . . . . . . 76

Adding Roles of Print Services

WSD Printer Setup

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Setting Up for Shared Printing

Point and Print

Peer-to-Peer

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11 Installing Printer Drivers on Computers Running Macintosh

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Installing the Drivers and Software . . . . . . . . . . . . . . . . . . . . . . . . . 85

Adding a Printer on Mac OS X 10.5 or Later Version(s)

Adding a Printer on Mac OS X 10.4.11

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Using Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

12 Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using the Operator Panel Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Status of Wi-Fi | WPS Button Backlight (Dell C1765nfw Color Multifunction Printer

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only)

Using the Numeric Keypad to Enter Characters

Keypad Letters and Numbers

Changing Numbers or Names

Inserting a Pause

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Printing a Panel Settings Page

Changing the Language

The Operator Panel

The Tool Box

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Setting the Power Saving Timer Option

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13 Dell™ Printer Configuration Web Tool . . . . . . . . . . . . . . . . 97

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Setting Up the Dell Printer Configuration Web Tool

Setting Up From Web Browser

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Setting Up From Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . 99

Starting the Dell Printer Configuration Web Tool . . . . . . . . . . . . . . . . . . 99

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Contents 3

Overview of the Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Page Display Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Top Frame

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Left Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Right Frame

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Changing the Settings of the Menu Items

Details of the Menu Items

Printer Status

Printer Jobs

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Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Print Server Settings

Print Volume

Address Book

Tray Settings

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14 Understanding the Tool Box Menus . . . . . . . . . . . . . . . . . 139

Starting the Tool Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using the Tool Box to Change the Printer Settings . . . . . . . . . . . . . . . . 139

Printer Settings Report

Printer Information

Menu Settings

Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

TCP/IP Settings

Tray Settings

Defaults Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Fax Settings

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4 Contents

Printer Maintenance

System Settings

Date & Time

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Paper Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Adjust Transfer Roller

Adjust Fusing Unit

Registration Adjustment

Adjust Altitude

Reset Defaults

Non-Dell Toner

Transfer Roller Refresh Mode

Web Link Customization

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TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Tray Settings

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EWS (Embedded Web Server or Dell Printer Configuration Web Tool) . . . . 154

Scan Defaults

Fax Defaults

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Copy Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Fax Settings

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Diagnosis

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Chart Print

Environment Sensor Info

Clean Developer

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Refresh Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Resetting Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

15 Understanding the Printer Menus . . . . . . . . . . . . . . . . . . 163

Defaults Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Copy Defaults

Scan Defaults

Fax Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Print from USB Defaults

Tray Settings

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MPF

Report / List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

System Settings

Panel Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Job History

Error History

Color Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Protocol Monitor

Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Fax Activity

Printing a Report/List Using the Operator Panel

Printing a Report/List Using the Tool Box

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Admin Menu

Phone Book

Network

Fax Settings

System Settings

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Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Secure Settings

Scan to E-Mail

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USB Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Contents 5

Panel Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Panel Lock Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Enabling the Panel Lock

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Disabling the Panel Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Resetting Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

16 Print Media Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Paper Characteristics

Recommended Paper

Unacceptable Paper

Selecting Paper

Selecting Preprinted Media and Letterhead

Printing on Letterhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Loading Letterhead

Selecting Pre-Punched Paper

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Envelopes

Labels

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Storing Print Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Identifying Print Media and Specifications

Supported Paper Sizes

Supported Paper Types

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Paper Type Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

17 Loading Print Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Print Media Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Loading Print Media in the Multipurpose Feeder (MPF)

Loading an Envelope in the Multipurpose Feeder (MPF)

Loading Letterhead

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Loading Print Media in the Priority Sheet Inserter (PSI)

Loading an Envelope in the Priority Sheet Inserter (PSI)

Loading Letterhead

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6 Contents

Loading Print Media When Manual Duplex Printing

When Using the Multipurpose Feeder (MPF)

When Using the Priority Sheet Inserter (PSI)

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Using the Output Tray Extension . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Printing, Copying, Scanning, and Faxing . . . . . . . . . . 227

18 Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Tips for Successful Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Tips on Storing Print Media

Avoiding Paper Jams

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Sending a Job to Print

Canceling a Print Job

Canceling From the Operator Panel

Canceling a Job From the Computer Running Windows

Direct Print Using the USB Storage Device

Supported File Formats

Printing a File in a USB Memory

Printing a Report Page

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19 Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Loading Paper for Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Preparing a Document

Making Copies From the Document Glass

Making Copies From the ADF

Setting Copy Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Number of Copies

Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Collated

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Reduce/Enlarge

Document Size

Original Type

Lighter/Darker

Sharpness

Auto Exposure

Multiple-Up

Margin Top/Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Margin Left/Right

Margin Middle

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Contents 7

Changing the Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

20 Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Scanning Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Scanning From the Operator Panel - Scan to Application

Scanning from the Operator Panel - Scan to WSD

Printer Setup for Scan to WSD

Procedures for WSD Scan

Scanning Using the TWAIN Driver

. . . . . . . . . . . . . . . . . . . . . . . . 247

. . . . . . . . . . . . . . . . . . . . . . . . . . . 247

. . . . . . . . . . . . . . . . . . . . . . . . . 247

. . . . . . . . . . . . . 246

. . . . . . . . . . . . . . . . . 247

Scanning Using the Windows Image Acquisition (WIA) Driver . . . . . . . . . . 248

Scanning to a PC or Server via SMB/FTP

Overview

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Confirming a Login name and Password

. . . . . . . . . . . . . . . . . . . . . 249

. . . . . . . . . . . . . . . . . . . 251

Specifying a Destination to Store the Document . . . . . . . . . . . . . . . 252

Configuring the Printer Settings

Sending the Scanned File on the Network

Scanning to USB Storage Device

Sending an E-Mail with the Scanned Image

Setting an E-Mail Address Book

Sending an E-Mail With the Scanned File

. . . . . . . . . . . . . . . . . . . . . . . . 259

. . . . . . . . . . . . . . . . . . 263

. . . . . . . . . . . . . . . . . . . . . . . . . . 264

. . . . . . . . . . . . . . . . . . . . 265

. . . . . . . . . . . . . . . . . . . . . . . . 265

. . . . . . . . . . . . . . . . . . . 266

21 Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Configuring Fax Initial Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Setting Your Country

Setting the Printer ID

Setting the Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Changing the Clock Mode

Setting Sounds

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Speaker Volume

Ringer Volume

Specifying the Fax Settings

Changing the Fax Settings Options

Available Fax Settings Options

Sending a Fax

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Loading an Original Document on the ADF

Loading an Original Document on the Document Glass

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

. . . . . . . . . . . . . . . . . . . . . . . . . . . 268

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

. . . . . . . . . . . . . . . . . . . . . . 269

. . . . . . . . . . . . . . . . . . . . . . . . 270

. . . . . . . . . . . . . . . . . . 272

. . . . . . . . . . . . 272

8 Contents

Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Original Type

Lighter/Darker

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Sending a Fax Automatically . . . . . . . . . . . . . . . . . . . . . . . . . 274

Sending a Fax Manually

Confirming Transmissions

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

. . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Automatic Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Sending a Delayed Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Sending a Fax from the Driver (Direct Fax)

Example

Receiving a Fax

About Receiving Modes

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Loading Paper for Receiving Faxes

Receiving a Fax Automatically in the Fax Mode

. . . . . . . . . . . . . . . . . . . . 276

. . . . . . . . . . . . . . . . . . . . . . 280

. . . . . . . . . . . . . . . 280

Receiving a Fax Manually in the Telephone Mode . . . . . . . . . . . . . . 280

Receiving a Fax Automatically in the Telephone/Fax or Ans Machine/Fax Mode

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Receiving a Fax Manually Using an External Telephone . . . . . . . . . . . 280

Receiving Faxes Using the DRPD Mode

Receiving Faxes in the Memory

. . . . . . . . . . . . . . . . . . . 281

. . . . . . . . . . . . . . . . . . . . . . . . 281

Polling Receive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Automatic Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Speed Dialing

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Storing a Number for Speed Dialing . . . . . . . . . . . . . . . . . . . . . 282

Sending a Fax Using a Speed Dial

Group Dialing

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

. . . . . . . . . . . . . . . . . . . . . . 282

Setting Group Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Editing Group Dial

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Sending a Fax Using Group Dialing (Multi-address Transmission) . . . . . . 284

Printing an Address Book List

. . . . . . . . . . . . . . . . . . . . . . . . . 284

Other Ways to Fax

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Using the Secure Receiving Mode

Using an Answering Machine

Using a Computer Modem

Printing a Report

Changing Fax Defaults

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

. . . . . . . . . . . . . . . . . . . . . . 285

. . . . . . . . . . . . . . . . . . . . . . . . . 286

. . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Contents 9

Know Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

22 Understanding Your Printer Software

(Windows® Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Printer Status Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Status Monitor Console

Dell Supplies Management System . . . . . . . . . . . . . . . . . . . . . . 291

Quick Launch Utility

Address Book Editor

ScanButton Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Dell ScanCenter

23 Understanding Printer Messages . . . . . . . . . . . . . . . . . . 295

24 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Operating System Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Dimensions

Memory

Page Description Language (PDL)/Emulation, Operating System, and Interface . 301

MIB Compatibility

Environment

Cables

Copy Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Scanner Specifications

Facsimile Specifications

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Maintaining Your Printer . . . . . . . . . . . . . . . . . . . . . . . 307

25 Maintaining Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . 309

Determining the Status of Supplies . . . . . . . . . . . . . . . . . . . . . . . . 309

10 Contents

Conserving Supplies

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Storing Print Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Storing Consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Replacing Toner Cartridges

Removing the Toner Cartridges

Installing a Toner Cartridge

Cleaning Inside the Printer

Cleaning the Color Toner Density (CTD) Sensor

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

. . . . . . . . . . . . . . . . . . . . . . . . 310

. . . . . . . . . . . . . . . . . . . . . . . . . . 312

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

. . . . . . . . . . . . . . . . . . 316

Adjusting Color Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Performing Auto Adjust

Printing the Color Registration Chart

Determining Values

Entering Values

Cleaning the Scanner

Cleaning the ADF Feed Roller

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

. . . . . . . . . . . . . . . . . . . . . 318

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

. . . . . . . . . . . . . . . . . . . . . . . . . . . 322

26 Clearing Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Avoiding Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Identifying the Location of Paper Jams

. . . . . . . . . . . . . . . . . . . . . . 324

Clearing Paper Jams From the ADF

. . . . . . . . . . . . . . . . . . . . . . . . 325

Clearing Paper Jams From the Front of the Printer . . . . . . . . . . . . . . . . 329

Clearing Paper Jams From the Back of the Printer

Clearing Paper Jams From the Output Tray

. . . . . . . . . . . . . . . . 330

. . . . . . . . . . . . . . . . . . . . 332

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

27 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Basic Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Display Problems

Printing Problems

Print Quality Problems

The output is too light

Toner smears or print comes off/Stain on back side . . . . . . . . . . . . . 342

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Contents 11

Random spots/Blurred images . . . . . . . . . . . . . . . . . . . . . . . . 343

The entire output is blank

Streaks appear on the output

. . . . . . . . . . . . . . . . . . . . . . . . . . . 343

. . . . . . . . . . . . . . . . . . . . . . . . . 343

Pitched color dots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Vertical blanks

Mottle

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Ghosting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Fog

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Bead-Carry-Out (BCO)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Auger mark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

Wrinkled/Stained paper

The top margins is incorrect

Color registration is out of alignment

Protrudent / Bumpy paper

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Jam

Misfeed jam

Multi-feed jam

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

. . . . . . . . . . . . . . . . . . . . . . . . . . 348

. . . . . . . . . . . . . . . . . . . . . 349

. . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Copy Problem

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Fax Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Scanning Problems

Scanner Driver/Printer Utility Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

. . . . . . . . . . . . . . . . . . . . . . 355

Wireless Problems (Dell C1765nfw Color Multifunction Printer only) . . . . . . 356

Before Beginning

Notes, Cautions, and Warnings..................................................... 17

1 Dell™ C1765nf/C1765nfw Color Multifunction Printer User's

Guide .................................................................................................. 19

2 Finding Information..................................................................... 21

3 Product Features......................................................................... 23

4 About the Printer......................................................................... 25

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your printer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Dell

and the

DELL

Trademarks used in this text:

Internet Explorer

and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries; Adobe is either a registered trademark or a trademark of Adobe Systems Incorporated in the United States and/or other countries; Wi-Fi is a registered trademark of the Wi-Fi Alliance; Wi-Fi Protected Setup, WPA, and WPA2 are trademarks of the Wi-Fi Alliance.

XML Paper Specification (XPS)

upon which Microsoft is licensing such intellectual property may be found at http://go.microsoft.com/fwlink/?LinkId=52369; includes software developed by Eric Young (eay@mincom.oz.au); This product uses published AES software provided by Dr Brian Gladman under BSD licensing terms; Leffler and Copyright © 1991-1997 Silicon Graphics, Inc.;

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Our printer software uses some of the codes defined by the Independent JPEG Group.

are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Macintosh

: This product may incorporate intellectual property owned by Microsoft Corporation. The terms and conditions

logo are trademarks of Dell Inc.;

AES

ICC Profile (Little cms)

Microsoft, Windows, Windows Server, Windows Vista, and

DES

: This product

TIFF (libtiff)

____________________

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.

April 2013 Rev. A01

Notes, Cautions, and Warnings 17

18 Notes, Cautions, and Warnings

Dell™ C1765nf/C1765nfw Color Multifunction Printer User's Guide

Click the links to the left for information on the features, options, and operation of your Dell C1765nf/C1765nfw Color Multifunction Printer. For information on other documentation included with your Dell C1765nf/C1765nfw Color Multifunction Printer, see "Finding Information" on page 21.

NOTE: In this manual, Dell C1765nf/C1765nfw Color Multifunction Printer is referred to as the "printer."

Conventions

The following describe the meaning of the symbols and fonts used in this manual:

Bold texts :

Texts in Courier New font :

<> :

→ :

" " :

• Names of hardware button on the operator panel.

• Screen names on the LCD panel.

• Menus, commands, windows, or dialog boxes displayed on the computer screen.

• Menus and messages displayed on the LCD panel.

• Characters entered from the computer.

• Directory paths.

• Key on the keyboard of the computer.

• Indicates a path to a certain item within a procedure on a computer.

• Cross references in this manual.

• Characters entered from the operator panel.

• Messages displayed on the computer screen.

Dell™ C1765nf/C1765nfw Color Multifunction Printer User's Guide 19

20 Dell™ C1765nf/C1765nfw Color Multifunction Printer User's Guide

Finding Information

NOTE: The images used in this manual are those of the Dell™ C1765nfw Color Multifunction Printer unless otherwise mentioned.

What are you looking for? Find it here

• Drivers for my printer

User's Guide

•My

Software and Documentation

disc

How to use my printer

• Safety information

• Warranty information

Software and Documentation

The and drivers for your printer. You can use the disc to install/re-install drivers or access your setup video and documentation.

Readme files may be included on your disc to provide last-minute updates about technical changes to your printer or advanced technical reference material for experienced users or technicians.

Quick Reference Guide

Important Information

disc contains setup video, documentation,

WARNING: Read and follow all safety instructions in the Important Information

prior to setting up and operating your printer.

Finding Information 21

What are you looking for? Find it here

How to set up my printer

Setup diagram

Troubleshooting "Troubleshooting" on page 339

Express Service Code and Service Tag

Service Tag xxxxxxx

Express Service Code 000 000 000 00

• Latest drivers for my printer

• Answers to technical service and support questions

• Documentation for my printer

The Express Service Code and Service Tag are located inside the side door of your printer.

Go to support.dell.com

support.dell.com provides several online tools, including:

• Solutions — Troubleshooting hints and tips, articles from technicians, and online courses

• Upgrades — Upgrade information for components, such as printer driver

• Customer Care — Contact information, order status, warranty, and repair information

•Downloads — Drivers

• Manuals — Printer documentation and product specifications

Go to support.dell.com. Select your region and fill in the requested details to access help tools and information.

22 Finding Information

Product Features

This chapter describes the product features and indicates their links.

Scanning to a USB Storage Device

With Dell™ C1765nf/C1765nfw Color Multifunction Printer, you don't need a PC to connect your USB storage device to save the scanned data. Insert your USB storage device in the port on the printer, and save the scanned data directly to your USB storage device. For more information, see "Scanning to USB Storage Device" on page 264.

2-Sided Printing (Manual Duplex Print)

Printing multiple pages on a single sheet of paper (Multiple-Up)

Multiple-Up Print allows you to print multiple pages on a single sheet of paper. This feature allows you to reduce the paper consumption. For more information, see "Multiple-Up" on page 240.

Print From USB Memory (USB Direct Print)

Manual Duplex Print is to print two or more pages on the front and back side of a single sheet of paper manually. This feature allows you to reduce the paper consumption. For more information, see "Loading Print Media When Manual Duplex Printing" on page 224.

Print From USB Memory feature allows you to print directly from your USB storage device without starting your computer. Without requiring you to start your computer and an application, this feature allows quick printing with simple procedures. For more information, see "Direct Print Using the USB Storage Device" on page 231.

Product Features 23

Printing Through Wireless Connection (Wireless Print) (Dell C1765nfw Color Multifunction Printer only)

The Wireless LAN feature on your printer allows you to install the printer at any location, and enables printing without a wired connection to your computer. For more information, see "Wireless Connection (Dell C1765nfw Color Multifunction Printer Only)" on page 37.

24 Product Features

About the Printer

This chapter provides an overview of your Dell™ C1765nf/C1765nfw Color Multifunction Printer.

NOTE: The images used in this manual are those of the Dell C1765nfw Color Multifunction Printer unless otherwise mentioned.

Front View

1213

1 Operator Panel 2 Automatic Document Feeder (ADF)

3 Document Feeder Tray 4 Document Output Tray

5 Tone r Ac cess Cov er 6 Print Head Cleaning Rod

7 Power Switch 8 Front Cover

9 Pap er Width Guides 10 MPF Extension

11 Length Guide 12 Multipurpose Feeder (MPF)

13 Front USB Port 14 Priority Sheet Inserter (PSI)

79101114 8

65234

About the Printer 25

Rear View

12 1

9 8

1 ADF Cover 2 Ethernet Port

3 USB Port 4 Wall Jack Connector

5 Phone Connector 6 Power Connector

7 Rear Cover 8 Tran s fer R oll er

9 Pap er Ch ute 10 Paper Feed Roller

11 Tr ansf er Belt 12 Levers

13 Security Slot

26 About the Printer

Space Requirements

Place the printer at a location such that there is adequate space for using the printer feeder and covers.

100 mm/3.94 inches

596 mm/23.46 inches

144.3 mm/5.68 inches

409 mm/16.10 inches

339 mm/13.35 inches

379 mm/14.92 inches

292.5 mm/11.52 inches

262.5 mm/10.33 inches

CAUTION: To avoid irregular screen image or malfunctioning of your printer, avoid placing the printer in direct sunlight with

the front cover opened.

About the Printer 27

Automatic Document Feeder (ADF)

1 23

1 ADF Cover

2 Document Guides

3 Document Glass

4 Document Feeder Tray

Operator Panel

For more information on the operator panel, see "Operator Panel" on page 91.

28 About the Printer

+ 346 hidden pages