Dell Alienware m17 R2 User manual

Alienware m17 R2 Service Manual
Regulatory Model: P41E Regulatory Type: P41E001
Contents
Safety instructions.............................................................................................................. 5
Before working inside your computer...................................................................................................................5
Before you begin .......................................................................................................................................... 5
ESD eld service kit ............................................................................................................................................6
Components of an ESD eld service kit...........................................................................................................6
ESD protection summary ................................................................................................................................7
Transporting sensitive components........................................................................................................................7
Lifting equipment ..........................................................................................................................................7
After working inside your computer......................................................................................................................7
Removing and installing components.................................................................................8
Recommended tools............................................................................................................................................ 8
Screw list.............................................................................................................................................................8
Base cover...........................................................................................................................................................9
Removing the base cover................................................................................................................................9
Installing the base cover................................................................................................................................12
M.2 solid-state drive.......................................................................................................................................... 13
Removing the M.2 2230 solid-state drive......................................................................................................13
Installing the M.2 2230 solid-state drive........................................................................................................15
Removing the M.2 2280 solid-state drive......................................................................................................17
Installing the M.2 2280 solid-state drive........................................................................................................18
Coin-cell battery............................................................................................................................................... 19
Removing the coin-cell battery..................................................................................................................... 19
Installing the coin-cell battery...................................................................................................................... 20
Speakers............................................................................................................................................................21
Removing the speakers.................................................................................................................................21
Installing the speakers...................................................................................................................................21
Rear-I/O cover................................................................................................................................................. 22
Removing the rear I/O-cover.......................................................................................................................22
Installing the rear I/O-cover.........................................................................................................................24
Display assembly............................................................................................................................................... 25
Removing the display assembly.....................................................................................................................26
Installing the display assembly...................................................................................................................... 28
Battery............................................................................................................................................................. 30
Removing the battery.................................................................................................................................. 30
Installing the battery.....................................................................................................................................31
Keyboard-controller board.................................................................................................................................31
Removing the keyboard-controller board......................................................................................................31
2
Installing the keyboard-controller board.......................................................................................................32
Left I/O-board................................................................................................................................................. 33
Removing the left I/O-board....................................................................................................................... 33
Installing the left I/O-board.........................................................................................................................34
Right I/O-board............................................................................................................................................... 36
Removing the right I/O-board.....................................................................................................................36
Installing the right I/O-board.......................................................................................................................37
System board.................................................................................................................................................... 39
Removing the system board..........................................................................................................................39
Installing the system board........................................................................................................................... 42
Fan and heat-sink assembly............................................................................................................................... 45
Removing the fan and heat-sink assembly.....................................................................................................45
Installing the fan and heat-sink assembly.......................................................................................................47
Touchpad..........................................................................................................................................................49
Removing the touchpad...............................................................................................................................49
Installing the touchpad................................................................................................................................ 50
Power-adapter port...........................................................................................................................................51
Removing the power-adapter port................................................................................................................51
Installing the power-adapter port.................................................................................................................52
Power-button assembly..................................................................................................................................... 53
Removing the power-button assembly..........................................................................................................53
Installing the power-button assembly............................................................................................................54
Keyboard......................................................................................................................................................... 55
Removing the keyboard...............................................................................................................................55
Installing the keyboard.................................................................................................................................56
Palm rest...........................................................................................................................................................58
Removing the palm rest................................................................................................................................58
Installing the palm rest................................................................................................................................. 59
Device drivers....................................................................................................................61
Intel Chipset Software Installation Utility.............................................................................................................61
Video drivers.....................................................................................................................................................61
Intel Serial IO driver...........................................................................................................................................61
Intel Trusted Execution Engine Interface............................................................................................................. 61
Intel Virtual Button driver...................................................................................................................................61
Wireless and Bluetooth drivers........................................................................................................................... 61
System setup.....................................................................................................................62
System setup.....................................................................................................................................................62
Entering BIOS setup program............................................................................................................................62
Navigation keys................................................................................................................................................ 62
Boot Sequence................................................................................................................................................. 62
System setup options.........................................................................................................................................63
Clearing CMOS settings....................................................................................................................................66
Clearing BIOS (System Setup) and System passwords..........................................................................................67
3
Troubleshooting................................................................................................................68
Enhanced Pre-Boot System Assessment (ePSA) diagnostics.................................................................................68
Running the ePSA diagnostics......................................................................................................................68
System diagnostic lights.....................................................................................................................................68
Flashing BIOS (USB key)...................................................................................................................................69
Flashing the BIOS............................................................................................................................................. 69
Backup media and recovery options...................................................................................................................70
WiFi power cycle.............................................................................................................................................. 70
Flea power release............................................................................................................................................ 70
Getting help and contacting Dell..................................................................................... 71
Self-help resources.............................................................................................................................................71
Contacting Dell................................................................................................................................................. 71
4

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is at and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.

Before working inside your computer

NOTE: The images in this document may dier from your computer depending on the conguration you ordered.

Before you begin

1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start PowerShut down.
NOTE: If you are using a dierent operating system, see the documentation of your operating system for shut-
down instructions. 3 Disconnect your computer and all attached devices from their electrical outlets. 4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer. 5 Remove any media card and optical disc from your computer, if applicable.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
5
Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an
immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.
Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.
The more dicult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do
not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage.
Handle all static-sensitive components in a static-safe area. If possible, use anti-static oor pads and workbench pads.
When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static electricity from your body.
Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD eld service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static mat, wrist strap, and bonding wire.
Components of an ESD eld service kit
The components of an ESD eld service kit are:
Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.
ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit,
it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your regional oce to nd out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is dierent than for a desktop or portable environment. Servers are typically installed in a rack within a data center; desktops or portables are typically placed on oce desks or cubicles. Always look for a large open at work area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any hardware components.
ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
6
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to
be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all eld service technicians use the traditional wired ESD grounding wrist strap and protective anti­static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

Lifting equipment

Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.
1 Get a rm balanced footing. Keep your feet apart for a stable base, and point your toes out. 2 Tighten stomach muscles. Abdominal muscles support your spine when you lift, osetting the force of the load. 3 Lift with your legs, not your back. 4 Keep the load close. The closer it is to your spine, the less force it exerts on your back. 5 Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid
twisting your body and back.
6 Follow the same techniques in reverse to set the load down.

After working inside your computer

About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets. 5 Turn on your computer.
7

Removing and installing components

Recommended tools

The procedures in this document may require the following tools:
Philips screwdriver #1
Flat-head screwdriver
Plastic scribe

Screw list

NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when replacing a component.
NOTE: Screw color may vary with the conguration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest assembly M2.5x5 2
M.2 connector shield System board M2x4.5 1
M.2 2230 solid-state drive
M.2 2230 mounting bracket
M.2 2280 solid-state drive
Rear I/O-cover Palm-rest assembly M2.5x5 2
Wireless-card bracket Left I/O-board M2x3 1
Display assembly Palm-rest assembly M2.5x5 6
Battery
M.2 2230 mounting bracket
Palm-rest assembly M2x3 1 per M.2 2230 solid-
Palm-rest assembly M2x3 1 per M.2 2280 solid-
Palm-rest assembly
System board
Left I/O-board
Right I/O-board
M2x3 1 per M.2 2230 solid-
M2x4.5 8
state drive
state drive
state drive
Keyboard-backlight cable
8
Keyboard-controller board
M2x1.9 2
Component Secured to Screw type Quantity Screw image
Left I/O-board connector
Left I/O-board Palm-rest assembly M2x3 2
Right I/O-board connector
Right I/O-board Palm-rest assembly M2x3 2
Fans Palm-rest assembly M2.5x5 4
System board Palm-rest assembly M2x3 5
Fan and heat-sink assembly
Solid-state drive support bracket
Touchpad Palm-rest assembly M2x1.9 4
System board
Left I/O-board
System board
Right I/O-board
System board M2x3 6
Palm-rest assembly M2x1.9 2
M2x3 2
M2x3 2
Power-adapter port bracket
Power-button assembly Palm-rest assembly M2x1.9 3
Keyboard bracket
Keyboard Palm-rest assembly M1.2x1.6 39
Palm-rest assembly M2x3 2
Palm-rest assembly
Keyboard
M1.2x2.1 14

Base cover

Removing the base cover

Prerequisite
1 Follow the procedure in Before working inside your computer.
About this task
The following image indicates the location of the base cover and provides a visual representation of the removal procedure.
9
10
Steps 1 Remove the two screws (M2.5x5) that secure the base cover to the palm-rest assembly. 2 Loosen the six captive screws.
11
3 Using a plastic scribe, pry the base cover from the bottom-left corner and continue to work on the sides to open the base
cover.
4 Lift the base cover o the palm-rest assembly. 5 Disconnect the battery from the system board. 6 Press and hold the power button for 5 seconds to ground the computer and drain the ea power.

Installing the base cover

Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the base cover and provides a visual representation of the installation procedure.
12
Steps 1 Connect the battery cable to the system board. 2 Slide the notches on the top of the base cover under the rear I/O-cover and snap the base cover into place on the palm-
rest assembly.
3 Tighten the six captive screws on the base cover. 4 Replace the two screws (M2.5x5) that secure the base cover to the palm-rest assembly.
Next step
1 Follow the procedure in After working inside your computer.

M.2 solid-state drive

Removing the M.2 2230 solid-state drive

Prerequisite
1 Follow the procedure in Before working inside your computer. 2 Remove the base cover.
13
About this task
NOTE: This procedure applies only to computers shipped with a M.2 2230 solid-state drive installed.
NOTE: Depending on the conguration ordered your computer may have up to two M.2 cards installed. Supported card congurations per M.2 card slot:
M.2 2230 solid-state drive + 2230 mounting bracket
M.2 2280 solid-state drive
The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the removal procedure.
Steps 1 Remove the screw (M2x3) that secures the M.2 thermal shield to the mounting bracket. 2 Remove the M.2 2230 thermal shield from the M.2 2230 solid-state drive. 3 Lift and remove the M.2 2230 solid-state drive from the M.2 card slot on the system board. 4 Remove the screw (M2x3) that secures the M.2 2230 mounting bracket to the palm-rest assembly. 5 Remove the M.2 2230 mounting bracket from the palm-rest assembly.
14

Installing the M.2 2230 solid-state drive

Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive.
NOTE: Depending on the conguration ordered your computer may have up to two M.2 cards installed. Supported card congurations per M.2 card slot:
M.2 2230 solid-state drive + 2230 mounting bracket
M.2 2280 solid-state drive
NOTE: For PCIe, NVMe solid-state drives a thermal shield is required for optimal heat dissipation and is installed in the computer when these congurations are ordered. If these congurations are installed After Point-of-Sale (APOS), contact Dell support for the thermal shield.
NOTE: Before replacing the M.2 card take note that there are two M.2 card slots present on your computer, for:
the left card slot PCIe, NVMe and SATA AHCI cards are supported.
the right card slot only PCIe, NVMe cards are supported.
The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure.
15
Steps 1 Place and align the M.2 2230 mounting bracket on the palm-rest assembly. 2 Replace the screw (M2x3) that secures the M.2 2230 mounting bracket to the palm-rest assembly. 3 Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board. 4 Slide the M.2 2230 solid-state drive into the M.2 card slot on the system board. 5 Place the M.2 thermal shield on the M.2 2230 solid-state drive. 6 Replace the screw (M2x3) that secures the M.2 2230 solid-state drive and thermal shield to the M.2 2230 mounting
bracket.
Next step
1 Install the base cover. 2 Follow the procedure in After working inside your computer.
16

Removing the M.2 2280 solid-state drive

Prerequisite
1 Follow the procedure in Before working inside your computer. 2 Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with a M.2 2280 solid-state drive installed.
NOTE: Depending on the conguration ordered your computer may have up to two M.2 cards installed. Supported card congurations per M.2 card slot:
M.2 2230 solid-state drive + 2230 mounting bracket
M.2 2280 solid-state drive
NOTE: For PCIe, NVMe solid-state drives a thermal shield is required for optimal heat dissipation and is installed in your computer when these congurations are ordered. If these congurations are installed After Point-of-Sale (APOS), contact Dell support for the thermal shield.
NOTE: Before replacing the M.2 card take note that there are two M.2 card slots present on your computer, for:
the left card slot PCIe, NVMe and SATA AHCI cards are supported.
the right card slot only PCIe, NVMe cards are supported.
The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the removal procedure.
Steps 1 Remove the screw (M2x3) that secures the M.2 thermal shield to the palm-rest assembly. 2 Lift and remove the M.2 2280 thermal shield o the M.2 2280 solid-state drive.
NOTE: A thermal shield is only present on PCIe M.2 cards.
3 Slide and remove the M.2 2280 solid-state drive from the M.2 card slot on the system board.
17

Installing the M.2 2280 solid-state drive

Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: This procedure applies if you are installing a M.2 2280 solid-state drive.
NOTE: Depending on the conguration ordered your computer may have up to two M.2 cards installed. Supported card congurations per M.2 card slot:
M.2 2230 solid-state drive + 2230 mounting bracket
M.2 2280 solid-state drive
NOTE: For PCIe, NVMe solid-state drives a thermal shield is required for optimal heat dissipation and is installed in your computer when these congurations are ordered. If these congurations are installed After Point-of-Sale (APOS), contact Dell support for the thermal shield.
NOTE: Before replacing the M.2 card take note that there are two M.2 card slots present on your computer, for:
the left card slot PCIe, NVMe and SATA AHCI cards are supported.
the right card slot only PCIe, NVMe cards are supported.
The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the installation procedure.
Steps 1 Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2 Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3 Slide and align the screw hole of the M.2 thermal shield with the screw hole on the palm-rest assembly.
NOTE: This step is only applicable when installing a PCIe M.2 card.
4 Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest assembly.
18
Next step
1 Install the base cover. 2 Follow the procedure in After working inside your computer.

Coin-cell battery

Removing the coin-cell battery

Prerequisites
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
1 Follow the procedure in Before working inside your computer. 2 Remove the base cover.
About this task
The following image indicates the location of the coin-cell battery and provides a visual representation of the removal procedure.
Steps 1 Disconnect the coin-cell battery cable from the connector on the system board. 2 Peel and lift the coin-cell battery o the right I/O-board along with its cable.
19
3 Disconnect the coin-cell battery from the coin-cell battery cable.

Installing the coin-cell battery

Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps 1 Connect the coin-cell battery to the coin-cell battery cable. 2 Adhere the coin-cell battery onto the RTC marking on the right I/O-board. 3 Connect the coin-cell battery cable to the connector on the system board.
Next steps
1 Install the base cover. 2 Follow the procedure in After working inside your computer.
20

Speakers

Removing the speakers

Prerequisites
1 Follow the procedure in Before working inside your computer. 2 Remove the base cover.
About this task
The following image indicates the location of the speakers and provides a visual representation of the removal procedure.
Steps 1 Disconnect the speaker cable from the right I/O-board. 2 Lift the right speaker o the palm-rest assembly. 3 Remove the speaker cables from the routing guides on the palm-rest assembly. 4 Lift the left speaker o the palm-rest assembly.

Installing the speakers

Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the speakers and provides a visual representation of the installation procedure.
21
Steps 1 Using the alignment posts, place the left speaker on the palm-rest assembly.
NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker.
2 Route the speaker cable through the routing guides on the palm-rest assembly. 3 Using the alignment posts, place the right speaker on the palm-rest assembly.
NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker.
4 Connect the speaker cable to the right I/O-board.
Next step
1 Install the base cover. 2 Follow the procedure in After working inside your computer.

Rear-I/O cover

Removing the rear I/O-cover

Prerequisite
1 Follow the procedure in Before working inside your computer. 2 Remove the base cover.
About this task
The following image indicates the location of the rear I/O-cover and provides a visual representation of the removal procedure.
22
Loading...
+ 49 hidden pages