Before working inside your computer...................................................................................................................5
Before you begin .......................................................................................................................................... 5
ESD eld service kit ............................................................................................................................................6
Components of an ESD eld service kit...........................................................................................................6
After working inside your computer......................................................................................................................7
Removing and installing components.................................................................................8
Base cover...........................................................................................................................................................9
Removing the base cover................................................................................................................................9
Installing the base cover................................................................................................................................12
Removing the coin-cell battery..................................................................................................................... 19
Installing the coin-cell battery...................................................................................................................... 20
Removing the speakers.................................................................................................................................21
Installing the speakers...................................................................................................................................21
Removing the rear I/O-cover.......................................................................................................................22
Installing the rear I/O-cover.........................................................................................................................24
Removing the display assembly.....................................................................................................................26
Installing the display assembly...................................................................................................................... 28
Removing the battery.................................................................................................................................. 30
Installing the battery.....................................................................................................................................31
Removing the keyboard-controller board......................................................................................................31
2
Installing the keyboard-controller board.......................................................................................................32
Left I/O-board................................................................................................................................................. 33
Removing the left I/O-board....................................................................................................................... 33
Installing the left I/O-board.........................................................................................................................34
Right I/O-board............................................................................................................................................... 36
Removing the right I/O-board.....................................................................................................................36
Installing the right I/O-board.......................................................................................................................37
System board.................................................................................................................................................... 39
Removing the system board..........................................................................................................................39
Installing the system board........................................................................................................................... 42
Fan and heat-sink assembly............................................................................................................................... 45
Removing the fan and heat-sink assembly.....................................................................................................45
Installing the fan and heat-sink assembly.......................................................................................................47
Removing the touchpad...............................................................................................................................49
Installing the touchpad................................................................................................................................ 50
Removing the keyboard...............................................................................................................................55
Installing the keyboard.................................................................................................................................56
Removing the palm rest................................................................................................................................58
Installing the palm rest................................................................................................................................. 59
Video drivers.....................................................................................................................................................61
Intel Serial IO driver...........................................................................................................................................61
Wireless and Bluetooth drivers........................................................................................................................... 61
System setup.....................................................................................................................62
System setup.....................................................................................................................................................62
System setup options.........................................................................................................................................63
Enhanced Pre-Boot System Assessment (ePSA) diagnostics.................................................................................68
Running the ePSA diagnostics......................................................................................................................68
System diagnostic lights.....................................................................................................................................68
Flashing the BIOS............................................................................................................................................. 69
Backup media and recovery options...................................................................................................................70
WiFi power cycle.............................................................................................................................................. 70
Flea power release............................................................................................................................................ 70
Getting help and contacting Dell..................................................................................... 71
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For
more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working
inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is at and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and
contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,
such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to
dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables
have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When
disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables,
ensure that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Before working inside your computer
NOTE: The images in this document may dier from your computer depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the documentation of your operating system for shut-
down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
5
•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an
immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing
or nonfunctional memory.
•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of
memory integrity, intermittent memory errors, etc.
The more dicult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
•Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do
not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on
parts with increased sensitivity to ESD damage.
•Handle all static-sensitive components in a static-safe area. If possible, use anti-static oor pads and workbench pads.
•When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
•Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD eld service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main
components: anti-static mat, wrist strap, and bonding wire.
Components of an ESD eld service kit
The components of an ESD eld service kit are:
•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed
directly on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use
wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and
tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit,
it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap
tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your regional oce to
nd out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your
wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test
fails.
•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is dierent than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on oce desks or cubicles.
Always look for a large open at work area that is free of clutter and large enough to deploy the ESD kit with additional
space to accommodate the type of system that is being repaired. The workspace should also be free of insulators that can
cause an ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12
inches or 30 centimeters away from sensitive parts before physically handling any hardware components.
•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
6
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to
be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all eld service technicians use the traditional wired ESD grounding wrist strap and protective antistatic mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from
all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.
1Get a rm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2Tighten stomach muscles. Abdominal muscles support your spine when you lift, osetting the force of the load.
3Lift with your legs, not your back.
4Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid
twisting your body and back.
6Follow the same techniques in reverse to set the load down.
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
7
Removing and installing components
Recommended tools
The procedures in this document may require the following tools:
•Philips screwdriver #1
•Flat-head screwdriver
•Plastic scribe
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws,
and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw
type is restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when
replacing a component.
NOTE: Screw color may vary with the conguration ordered.
Table 1. Screw list
ComponentSecured toScrew typeQuantityScrew image
Base coverPalm-rest assemblyM2.5x52
M.2 connector shieldSystem boardM2x4.51
M.2 2230 solid-state
drive
M.2 2230 mounting
bracket
M.2 2280 solid-state
drive
Rear I/O-coverPalm-rest assemblyM2.5x52
Wireless-card bracketLeft I/O-boardM2x31
Display assemblyPalm-rest assemblyM2.5x56
Battery
M.2 2230 mounting
bracket
Palm-rest assemblyM2x31 per M.2 2230 solid-
Palm-rest assemblyM2x31 per M.2 2280 solid-
•Palm-rest assembly
•System board
•Left I/O-board
•Right I/O-board
M2x31 per M.2 2230 solid-
M2x4.58
state drive
state drive
state drive
Keyboard-backlight
cable
8
Keyboard-controller
board
M2x1.92
ComponentSecured toScrew typeQuantityScrew image
Left I/O-board
connector
Left I/O-boardPalm-rest assemblyM2x32
Right I/O-board
connector
Right I/O-boardPalm-rest assemblyM2x32
FansPalm-rest assemblyM2.5x54
System boardPalm-rest assemblyM2x35
Fan and heat-sink
assembly
Solid-state drive support
bracket
TouchpadPalm-rest assemblyM2x1.94
•System board
•Left I/O-board
•System board
•Right I/O-board
System boardM2x36
Palm-rest assemblyM2x1.92
M2x32
M2x32
Power-adapter port
bracket
Power-button assemblyPalm-rest assemblyM2x1.93
Keyboard bracket
KeyboardPalm-rest assemblyM1.2x1.639
Palm-rest assemblyM2x32
•Palm-rest assembly
•Keyboard
M1.2x2.114
Base cover
Removing the base cover
Prerequisite
1Follow the procedure in Before working inside your computer.
About this task
The following image indicates the location of the base cover and provides a visual representation of the removal procedure.
9
10
Steps
1 Remove the two screws (M2.5x5) that secure the base cover to the palm-rest assembly.
2 Loosen the six captive screws.
11
3 Using a plastic scribe, pry the base cover from the bottom-left corner and continue to work on the sides to open the base
cover.
4 Lift the base cover o the palm-rest assembly.
5 Disconnect the battery from the system board.
6 Press and hold the power button for 5 seconds to ground the computer and drain the ea power.
Installing the base cover
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the base cover and provides a visual representation of the installation procedure.
12
Steps
1 Connect the battery cable to the system board.
2 Slide the notches on the top of the base cover under the rear I/O-cover and snap the base cover into place on the palm-
rest assembly.
3 Tighten the six captive screws on the base cover.
4 Replace the two screws (M2.5x5) that secure the base cover to the palm-rest assembly.
Next step
1Follow the procedure in After working inside your computer.
M.2 solid-state drive
Removing the M.2 2230 solid-state drive
Prerequisite
1Follow the procedure in Before working inside your computer.
2Remove the base cover.
13
About this task
NOTE: This procedure applies only to computers shipped with a M.2 2230 solid-state drive installed.
NOTE: Depending on the conguration ordered your computer may have up to two M.2 cards installed. Supported
card congurations per M.2 card slot:
The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the
removal procedure.
Steps
1 Remove the screw (M2x3) that secures the M.2 thermal shield to the mounting bracket.
2 Remove the M.2 2230 thermal shield from the M.2 2230 solid-state drive.
3 Lift and remove the M.2 2230 solid-state drive from the M.2 card slot on the system board.
4 Remove the screw (M2x3) that secures the M.2 2230 mounting bracket to the palm-rest assembly.
5 Remove the M.2 2230 mounting bracket from the palm-rest assembly.
14
Installing the M.2 2230 solid-state drive
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive.
NOTE: Depending on the conguration ordered your computer may have up to two M.2 cards installed. Supported
card congurations per M.2 card slot:
NOTE: For PCIe, NVMe solid-state drives a thermal shield is required for optimal heat dissipation and is installed in
the computer when these congurations are ordered. If these congurations are installed After Point-of-Sale
(APOS), contact Dell support for the thermal shield.
NOTE: Before replacing the M.2 card take note that there are two M.2 card slots present on your computer, for:
•the left card slot PCIe, NVMe and SATA AHCI cards are supported.
•the right card slot only PCIe, NVMe cards are supported.
The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the
installation procedure.
15
Steps
1 Place and align the M.2 2230 mounting bracket on the palm-rest assembly.
2 Replace the screw (M2x3) that secures the M.2 2230 mounting bracket to the palm-rest assembly.
3 Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board.
4 Slide the M.2 2230 solid-state drive into the M.2 card slot on the system board.
5 Place the M.2 thermal shield on the M.2 2230 solid-state drive.
6 Replace the screw (M2x3) that secures the M.2 2230 solid-state drive and thermal shield to the M.2 2230 mounting
bracket.
Next step
1Install the base cover.
2Follow the procedure in After working inside your computer.
16
Removing the M.2 2280 solid-state drive
Prerequisite
1Follow the procedure in Before working inside your computer.
2Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with a M.2 2280 solid-state drive installed.
NOTE: Depending on the conguration ordered your computer may have up to two M.2 cards installed. Supported
card congurations per M.2 card slot:
NOTE: For PCIe, NVMe solid-state drives a thermal shield is required for optimal heat dissipation and is installed in
your computer when these congurations are ordered. If these congurations are installed After Point-of-Sale
(APOS), contact Dell support for the thermal shield.
NOTE: Before replacing the M.2 card take note that there are two M.2 card slots present on your computer, for:
•the left card slot PCIe, NVMe and SATA AHCI cards are supported.
•the right card slot only PCIe, NVMe cards are supported.
The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the
removal procedure.
Steps
1 Remove the screw (M2x3) that secures the M.2 thermal shield to the palm-rest assembly.
2 Lift and remove the M.2 2280 thermal shield o the M.2 2280 solid-state drive.
NOTE: A thermal shield is only present on PCIe M.2 cards.
3 Slide and remove the M.2 2280 solid-state drive from the M.2 card slot on the system board.
17
Installing the M.2 2280 solid-state drive
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: This procedure applies if you are installing a M.2 2280 solid-state drive.
NOTE: Depending on the conguration ordered your computer may have up to two M.2 cards installed. Supported
card congurations per M.2 card slot:
NOTE: For PCIe, NVMe solid-state drives a thermal shield is required for optimal heat dissipation and is installed in
your computer when these congurations are ordered. If these congurations are installed After Point-of-Sale
(APOS), contact Dell support for the thermal shield.
NOTE: Before replacing the M.2 card take note that there are two M.2 card slots present on your computer, for:
•the left card slot PCIe, NVMe and SATA AHCI cards are supported.
•the right card slot only PCIe, NVMe cards are supported.
The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the
installation procedure.
Steps
1 Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board.
2 Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board.
3 Slide and align the screw hole of the M.2 thermal shield with the screw hole on the palm-rest assembly.
NOTE: This step is only applicable when installing a PCIe M.2 card.
4 Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest assembly.
18
Next step
1Install the base cover.
2Follow the procedure in After working inside your computer.
Coin-cell battery
Removing the coin-cell battery
Prerequisites
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended
that you note the BIOS setup program’s settings before removing the coin-cell battery.
1Follow the procedure in Before working inside your computer.
2Remove the base cover.
About this task
The following image indicates the location of the coin-cell battery and provides a visual representation of the removal
procedure.
Steps
1 Disconnect the coin-cell battery cable from the connector on the system board.
2 Peel and lift the coin-cell battery o the right I/O-board along with its cable.
19
3 Disconnect the coin-cell battery from the coin-cell battery cable.
Installing the coin-cell battery
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the coin-cell battery and provides a visual representation of the installation
procedure.
Steps
1 Connect the coin-cell battery to the coin-cell battery cable.
2 Adhere the coin-cell battery onto the RTC marking on the right I/O-board.
3 Connect the coin-cell battery cable to the connector on the system board.
Next steps
1Install the base cover.
2Follow the procedure in After working inside your computer.
20
Speakers
Removing the speakers
Prerequisites
1Follow the procedure in Before working inside your computer.
2Remove the base cover.
About this task
The following image indicates the location of the speakers and provides a visual representation of the removal procedure.
Steps
1 Disconnect the speaker cable from the right I/O-board.
2 Lift the right speaker o the palm-rest assembly.
3 Remove the speaker cables from the routing guides on the palm-rest assembly.
4 Lift the left speaker o the palm-rest assembly.
Installing the speakers
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the speakers and provides a visual representation of the installation procedure.
21
Steps
1 Using the alignment posts, place the left speaker on the palm-rest assembly.
NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker.
2 Route the speaker cable through the routing guides on the palm-rest assembly.
3 Using the alignment posts, place the right speaker on the palm-rest assembly.
NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker.
4 Connect the speaker cable to the right I/O-board.
Next step
1Install the base cover.
2Follow the procedure in After working inside your computer.
Rear-I/O cover
Removing the rear I/O-cover
Prerequisite
1Follow the procedure in Before working inside your computer.
2Remove the base cover.
About this task
The following image indicates the location of the rear I/O-cover and provides a visual representation of the removal procedure.
22
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