Danby DPG37G User Manual

MODEL • MODÈLE • MODELO

PARCEL GUARD

Owner’s Manual...............................1 - 8

Manuel du propriétaire...................9 - 16

Manual del propietario.................17 - 24

DPG37U

DPG37B

DPG37G

DPG37U-BM

DPG37B-BM

DPG37G-BM

Z00543-B

DANBY PRODUCTS LIMITED, ONTARIO, CANADA N1H 6Z9

DANBY PRODUCTS INC., FINDLAY, OHIO, USA 45840

2019.10.02

Welcome

Welcome to the Parcel Guard family. We are proud of our quality products and we believe in dependable service. We suggest that you read this owner’s manual before plugging in your new Parcel Guard as it contains important operation information, safety information, troubleshooting and maintenance tips to ensure the reliability and longevity of your Parcel Guard.

Visit www.Danby.com to access self service tools, FAQs and much more. For additional assistance call 1-800-263-2629.

Note the information below; you will need this information to obtain service under warranty. You must provide the original purchase receipt to validate your warranty and receive service.

Model Number: _________________________________________________

Serial Number: _________________________________________________

Date of Purchase: _______________________________________________

Need Help?

Before you call for service, here are a few things you can do to help us serve you better.

Read this owner’s manual:

It contains instructions to help you use and maintain your Parcel Guard properly.

If you receive a damaged Parcel Guard:

Immediately contact the retailer or builder that sold you the Parcel Guard.

Save time and money:

Check the troubleshooting section at the end of this manual before calling. This section will help you solve common problems that may occur.

1-800-26- Danby

(1-800-263-2629)

Important Safety Information

READ AND FOLLOW ALL SAFETY INSTRUCTIONS

SAFETY REQUIREMENTS

• Ensure that servicing is done by factory authorized service personnel to minimize product damage or safety issues.

• Consult the repair manual or owner’s guide before attempting to service this product. All safety precautions must be followed.

• Follow handling instructions carefully.

DANGER: The power cord can be a potential tripping hazard. The power cord should be located in a area that does not cross walking paths or trafﬁ cked areas.

CAUTION: Children should be supervised to ensure that they do not play with the Parcel Guard.

DANGER: Risk of child entrapment. Before throwing away an old Parcel Guard, ensure that the lower door is removed or secured closed so that no small child may climb inside.

FCC INTERFERENCE STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

INDUSTRY CANADA STATEMENT

This device complies with Industry Canada licenseexempt RSS standard.

1. Operation is subject to the following two conditions: This device may not cause interference.

2. This device must accept any interference, including interference that may cause undesired operation of the device.

IC RADIATION EXPOSURE STATEMENT

This equipment complies with IC RSS-102 radiation exposure limit set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the

radiator and your body.

FCC Caution: To assure continued compliance, any changes or modiﬁ cations not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. (Example - use only shielded interface cables when connecting to computer or peripheral devices).

FCC RADIATION EXPOSURE STATEMENT

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

SAVE THESE INSTRUCTIONS!

INSTALLATION INSTRUCTIONS

FEATURES

1. Camera and wiﬁ signal receiver

2. Signal ﬂ ag

3. Upper door handle

4. Upper door

5. Lower door

6. Door lock

ACCESSORIES

A. Concrete bolts with expanding sleeves (x2) B. Wood screws (x2) C. Washers (x2) D. Power adapter

REQUIRED TOOLS

The following tools are required to complete the installation:

• Safety goggles

• Pencil or pen

• Wrench

• Power drill with 1/4” concrete bit

LOCATION

The installation location should include the following:

• A level location that is strong enough to support the Parcel Guard when it includes ballast and packages.

• Access to a 120V power outlet. Make sure that the power cord will not cross walking paths or high trafﬁ c areas.

• Access to a strong wireless signal. Use your cell phone to check the wireless signal in the chosen location. Your phone should get at least three bars of signal.

• Unobstructed camera view. Ensure the ﬁ eld of view in front of the Parcel Guard is not obstructed by foliage or structures so that the camera can capture clear video.

INSTALLATION INSTRUCTIONS

INSTALLATION

There are two methods that can be used to install the Parcel Guard depending on what installation location is available. Decide which option is best for your chosen location and follow the steps below.

A. Secured through the bottom

1. Remove the platform at the bottom of the Parcel Guard. Two holes are pre-drilled in the bottom of the cabinet.

2. Place the Parcel Guard on the ﬂ oor or structure that it will be secured to.

3. Use a pen or pencil to mark the hole locations through the pre-drilled holes.

4. Move the Parcel Guard out of the way and then use a power drill and a 1/4” drill bit to create guide holes for the bolts or screws, at least 2.5” deep for wood screws and at least 3.75” deep for concrete bolts.

5. Replace the Parcel Guard and insert the wood screws or concrete bolts with washers into the holes. Use a wrench to tighten the wood screw. Tighten the nut on the concrete bolts and the sleeves will expand to secure the bolt.

OPERATING INSTRUCTIONSINSTALLATION INSTRUCTIONS

B. Secured through the rear

1. Use a power drill and a 1/4” drill bit to create holes in the marked locations on the back wall of the Parcel Guard.

2. There must be 3” of space between the wall and the Parcel Guard to ensure the power cord does not get pinched. It is recommended to use 2 blocks of 2” x 4” wood as a spacer. Attach the spacer to the wall at the height of the screw holes in the back of the cabinet.

3. Place the Parcel Guard against the spacer that it will be secured to.

4. Use a pen or pencil to mark the hole locations through the drilled holes.

5. Move the Parcel Guard out of the way and then use a power drill and a 1/4” drill bit to create guide holes for the bolts or screws, at least 2.5” deep for wood screws.

6. Replace the Parcel Guard and insert the wood screws with washers into the holes. Use a wrench to tighten the wood screw.

RECEIVING MAIL

Mail can be delivered into the top door, which will then drop down into the secure lower compartment.

Place the Parcel Guard at or near the doorstep that deliveries are usually sent to.

When placing an order online, indicate in the special notes ﬁ eld that the delivery should be placed into your Parcel Guard.

Deliveries can be placed into the top door or into the bottom door using the app or the manual override to unlock the bottom door.

RETRIEVING MAIL

To retrieve mail that has been delivered, use either the app or the manual override to unlock the bottom door and remove the delivery.

OUTGOING MAIL

Use the provided outgoing mail strap to attach any outgoing mail to the inside of the top door.

Place the signal ﬂ ag in the upright position to tell the mail carrier that there is outgoing mail in the top compartment.

RETURNING PURCHASES

Use the app to create a unique barcode that can be sent by text or email to the mail carrier.

Place the package to be returned in the bottom compartment.

The mail carrier will use the barcode to open the lower compartment and retrieve the outgoing package.

CARE & MAINTENANCEOPERATING INSTRUCTIONS

WIRELESS CONNECTION

This Parcel Guard can be controlled with a wireless application on your wireless device.

Visit https://www.danby.com/support/#apps to download the application and learn about its operation.

BALLAST WEIGHT

A weight can be added to the bottom of the parcel guard to provide stability and security if the supplied mounting fastener are not used.

A sandbag can be used for ballast weight. It should be ﬁ lled with a maximum of 10 kgs (22 lbs) of ﬁ ne sand. Alternatively a brick or similar item can also be used.

Remove the interior ﬂ oor of the Parcel Guard and place the ballast weight inside the empty space in the ﬂ ooring. Ensure that no wires get unplugged during this process.

Replace the interior ﬂ oor.

CLEANING

Ensure the Parcel Guard is unplugged before cleaning.

The Parcel Guard can be cleaned with a soft cloth and a solution of a tablespoon of baking soda to one quart of water or some mild detergent.

Note: Do not use cleaners containing ammonia or alcohol on the Parcel Guard. Ammonia or alcohol can damage the appearance of the Parcel Guard. Never use any commercial or abrasive cleaners or sharp objects on any part of the Parcel Guard.

BATTERY REPLACEMENT

The battery may need to be replaced every 3 - 5 years, depending on usage and environment.

Ensure the Parcel Guard is unplugged before changing the battery.

1. Turn off the electronics with the Parcel Guard app.

2. Open the lower door using the mechanical override key.

3. Remove the platform ﬂ oor.

4. Unhook the battery and remove.

5. Replace with a new battery. Connect the positive wire to the positive terminal on the battery. Connect the negative wire to the negative terminal on the battery.

6. Replace the platform ﬂ oor and turn the electronics back on with the app to return the Parcel Guard to normal functioning.

DISPOSAL

Disposal of this Parcel Guard should be in accordance with federal and local regulations.

TROUBLESHOOTING

Danby Consumer Care: 1-800-263-2629 or consumerservice@danby.com

Hours of operation:

Monday to Thursday 8:30 am - 6:00 pm Eastern Standard Time Friday 8:30 am - 4:00 pm Eastern Standard Time

Information in this manual is subject to change without notice.

PROBLEM POSSIBLE CAUSE

No power • A fuse may be blown or the circuit breaker tripped

• Plug not fully inserted into the wall outlet

• The battery needs to be replaced

Poor video quality or response time • Check the wireless signal strength

• Ensure that the internet upload speed available is >1Mbps

Lower door will not open when pressing unlock in the app

Lower door says open in the app when it is closed

Upper door will not open • Ensure the lower compartment is empty and that there are

• If the temperature is very cold, the lock may have frozen

• The lock may need to be oiled

• Ensure the lock on the lower door is fully engaged

• Unlock the door, open and close the door to ensure it is fully closed, then try to lock it again

no packages blocking the closing mechanism

LIMITED “IN HOME” WARRANTY

LIMITED IN-HOME APPLIANCE WARRANTY

This quality product is warranted to be free from manufacturer’s defects in material and workmanship, provided that the unit is used under the normal operating

This quality product is warranted to be free from manufacturer’s defects in material and workmanship, provided that the unit is used

conditions intended by the manufacturer.

under the normal operating conditions intended by the manufacturer.

This warranty is available only to the person to whom the unit was originally sold by Danby Products Limited (Canada) or Danby Products Inc. (U.S.A.) (hereafter “Danby”) or by an authorized distributor of Danby, and is non-transferable.

TERMS OF WARRANTY

Plastic parts, are warranted for thirty (30) days only from purchase date, with no extensions provided.

First 24 months

First Year

To obtain service

To obtain Service

Boundaries of in-home service

During the ﬁrst twenty four (24) months, any functional parts of this product found to be defective, will be repaired or replaced, at warrantor’s option, at no charge to the original purchaser.

During the rst twelve (12) months, any functional parts of this product found to be defective, will be repaired or replaced, at warrantor’s option, at no charge to the ORIGINAL purchaser.

Contact the dealer where the Parcel Guard was purchased, or contact the nearest authorized Danby service depot, where service must be performed by a qualiﬁed service technician. If service is performed on the unit by

Danby reserves the right to limit the boundaries of “In Home Service” to the proximity of an Authorized Service Depot. Any app liance

anyone other than an authorized service depot, all obligations of Danby under this warranty shall be void.

requiring service outside the limited boundaries of “In Home Service” , it will be the consumer’s responsibility to transport the appliance (at their own expense) to the original retailer (point of purchase) or a service depot for repair. See “Boundaries of In Home Serv ice” below. Contact your dealer from whom your unit was purchased, or contact your nearest authorized Danby service depot, where service

TERMS OF WARRANTY

must be performed by a qualied service technician. If service is performed on the units by anyone other than an authorized service depot, or the unit is used for commercial appli cation, all

obligations of Danby under this warranty shall be void.

Boundaries of In Home Service

If the appliance is installed in a location that is 100 kilometers (62 miles) or more from the nearest service center your unit must be delivered to the nearest authorized Danby Service Depot, as service must only be performed by a technician qualied and certif ied for warranty service by Danby. Transportation charges to and from the service location are not protected by this warranty and are t he

Nothing within this warranty shall imply that Danby will be responsible or liable for any damage to contents of the Parcel Guard, whether due to any defect of the Parcel Guard, or its use, whether proper or improper.

responsibility of the purchaser.

Nothing within this warranty shall imply that Danby will be responsible or liable for any spoilage or damage to food or other c ontents of this appliance, whether due to any defect of the appliance, or its use, whether proper or improper.

Save as herein provided, by Danby, there are no other warranties, conditions, representations or guarantees, express or implied, made or intended by Danby or its authorized distributors and all other warranties, conditions, representations or guarantees, including any warranties, conditions, representations or guarantees under any Sale of Goods Act or like legislation or statute is hereby expressly

Save as herein provided, Danby, there are no other warranties, conditions, representations or guarantees, express or implied, m ade or intended by Danby or its

excluded. Save as herein provided, Danby shall not be responsible for any damages to persons or property, including the Parcel

authorized distributors and all other warranties, conditions, representations or guarantees, including any warranties, conditio ns, representations or guarantees

Guard itself, howsoever caused or any consequential damages arising from the malfunction of the Parcel Guard and by the purchase

under any Sale of Goods Act or like legislation or statue is hereby expressly excluded. Save as herein provided, Danby shall no t be responsible for any damages

of the unit, the purchaser does hereby agree to indemnify and hold harmless Danby from any claim for damages to persons or property

to persons or property, including the unit itself, howsoever caused or any consequential damages arising from the malfunction o f the unit and by the purchase of

caused by the Parcel Guard.

the unit, the purchaser does hereby agree to indemnify and hold harmless Danby from any claim for damages to persons or propert y caused by the unit.

No warranty or insurance herein contained or set out shall apply when damage or repair is caused by any of the following:

1) Power failure.

2) Damage in transit or when moving the Parcel Guard.

1) Power failure.

3) Improper power supply such as low voltage, defective house wiring or inadequate fuses.

2) Damage in transit or when moving the appliance.

4) Accident, alteration, abuse or misuse of the Parcel Guard.

3) Improper power supply such as low voltage, defective house wiring or inadequate fuses.

5) Fire, water damage, theft, war, riot, hostility, acts of God such as hurricanes, ﬂoods etc.

4) Accident, alteration, abuse or misuse of the appliance such as inadequate air circulation in the room or abnormal operating con ditions

6) Service calls resulting in customer education.

7) Improper Installation.

(extremely high or low room temperature).

EXCLUSIONS

GENERAL PROVISIONS

5) Use for commercial or industrial purposes (ie. If the appliance is not installed in a domestic residence).

Proof of purchase date will be required for warranty claims; retain bills of sale. In the event that warranty service is required, present

6) Fire, water damage, theft, war, riot, hostility, acts of God such as hurricanes, oods etc.

the proof of purchase to our authorized service depot.

7) Service calls resulting in customer education.

8) Improper Installation (ie. Building-in of a free standing appliance or using an appliance outdoors that is not approved for out door application).

Proof of purchase date will be required for warranty claims; so, please retain bills of sale. In the event warranty service is required, present this document to our AUTHORIZED SERVICE DEPOT.

Danby Products Limited

PO Box 1778, Guelph, Ontario, Canada N1H 6Z9

Telephone: (519) 837-0920 FAX: (519) 837-0449

Warranty Service

In-home

In Home

1-800-263-2629

10/19

04/09

Danby Products Inc.

PO Box 669, Findlay, Ohio, U.S.A. 45840

Telephone: (419) 425-8627 FAX: (419) 425-8629

PO Box 669, Findlay, Ohio, U.S.A. 45840

Telephone: (419) 425-8627 FAX: (419) 425-8629

Danby Products Inc.

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