Cisco Systems SBSPA525G01 User Manual

Cisco Small Business Pro

IP Phone Model SPA525G (SIP)

USER GUIDE

FCC and IC Statement

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Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE: FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Industry Canada statement:

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE: Radiation Exposure Statement:

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user.

Contents

FCC and IC Statement 2

Chapter 1: Getting Started 10

Overview of the Cisco SPA525G IP Phone 11

Caring for Your Phone 12

Understanding Your Phone’s Lines and Buttons 13

Phone Components 13

Softkey Buttons 15

Using the Keypad and Buttons with Menus 18

Using Keypad Shortcuts 18

Using the Navigation Button 18

Entering Numbers and Text in Fields 19

Using Phone Hardware and Accessories 20

Using the Speakerphone 20

Using Wired and Wireless Headsets 20

Connecting the Headset 20

Connecting Bluetooth Headsets 21

Using a Headset with Your IP Phone 22

Switching Between the Handset/Headset/Speakerphone During a Call 22

Chapter 2: Installing Your Phone 24

Before You Begin 25

Connecting the Handset 25

(Optional) Attaching the Desk Stand 27

(Optional) Mounting the Phone to the Wall 28

Connecting Your Phone’s Power 30

Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 1

Connecting Your Phone to the Computer Network 31

Connecting Your Phone to the Wired Network 31

Connecting Your Phone to the Wireless Network 31

Determining Your Wireless Router Security Type 32

Using Wi-Fi Protected Setup with the SPA525G 35

Manually Adding a Wireless Profile on the SPA525G 36

Uploading Security Certificates to the Phone 38

Verifying Phone Startup 39

Upgrading Your Phone’s Firmware 39

Chapter 3: Using Basic Phone Functions 41

Placing or Answering a Call 42

Using Dial Assistance 43

Contents

Adjusting Call Volume and Muting 43

Adjusting Call Volume 43

Using Mute 43

Putting a Call on Hold 43

Resuming a Call 44

Ending a Call 44

Transferring Calls 44

Performing an Attended Transfer 44

Performing an Unattended (Blind) Transfer 45

Redialing 45

Viewing and Returning Missed Calls 46

Returning a Missed Call 46

Viewing a List of Missed Calls 46

Turning the Missed Calls Shortcut On and Off 47

Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 2

Contents

Forwarding Calls 47

Forwarding Calls to a Single Number 48

Forwarding Calls When Your Phone is Busy 48

Forwarding Calls When You Don’t Answer the Phone 49

Delaying Call Forwarding When You Don’t Answer the Phone 49

Stopping Call Forwarding 49

Setting Do Not Disturb 49

Configuring Call Waiting 50

Picking Up a Call 51

Parking a Call 52

Placing a Three-Way Conference Call 53

Using the Phone Directories 54

Using Your Personal Address Book 54

Adding a New Contact 55

Copying a Contact 56

Searching for a Contact 56

Deleting a Contact 56

Editing a Contact 57

Using the Corporate Directory 57

Using the Call History Lists 58

Viewing the Call History Lists 58

Deleting a Call History List 59

Calling from the Call History Lists 59

Deleting an Entry from the Call History Lists 59

Saving a Call History List Number to Your Directory 60

Setting or Changing a Phone Password 60

Logging In and Logging Out of Your Phone 61

Accessing Voicemail 61

Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 3

Chapter 4: Using Advanced Phone Features 63

Configuring Privacy and Security Features 64

Blocking Caller ID 64

Blocking Anonymous Calls 64

Using Secure Call 65

Enabling Dial Assistance 65

Creating and Using Speed Dials 66

Playing MP3 Files on Your Phone 67

Creating the Playlist 67

Playing Songs 68

Changing the Left and Right Channel for Stereo Headsets 69

Using the Paging Feature 69

Contents

Paging Another Phone 69

Configuring Auto Answer 70

Customizing Your LCD Screen 70

Changing the LCD Screen Contrast 70

Setting the Screen Backlight Timer 71

Configuring the Phone Screen Saver 71

Changing the Phone Wallpaper 72

Using Ring Tones 73

Accessing Weather and News on Your Phone 74

Accessing Weather Information 74

Accessing News 75

Configuring Date and Time Parameters on Your Phone 76

Using Star Codes 77

Restarting Your Phone 79

Viewing Phone, Network, and Call Information 79

Viewing Phone Information 79

Viewing Network Information 80

Viewing Phone Line and Extension Information 80

Viewing Peripheral Status 81

Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 4

Viewing the Wireless Connection Status 81

Advanced Menus for Technical Support Personnel 82

Chapter 5: Using the Web Interface 83

Logging in to the Web Interface 84

Configuring Your Address Book 84

Setting Do Not Disturb 85

Configuring Call Forwarding 86

Configuring Call Waiting 87

Blocking Caller ID 87

Blocking Anonymous Calls 88

Viewing Call History Lists 88

Contents

Creating Speed Dials 89

Configuring Wi-Fi 89

Configuring Bluetooth 90

Upgrading Firmware 91

Chapter 6: Using the SPA932 Attendant Console 92

Connecting the SPA932 Attendant Console to the SPA525G IP Phone 93

Connecting a Single SPA932 93

Connecting an Additional SPA932 97

Using the SPA932 Attendant Console with Your SPA525G IP Phone 98

Monitoring the SPA932 99

Appendix A: Additional Information 100

Regulatory Compliance and Safety Information 100

Warranty 100

End User License Agreement (EULA) 100

Support Contacts 100

Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 5

Appendix B: Where to Go From Here 101

Related Documentation 102

Contents

Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 6

About This Document

Purpose

This guide describes the concepts and tasks necessary to use and configure your Cisco SPA525G IP Phone.

NOTE The SPA525G features vary, depending on the type of call control system that you

are using. This document describes using the SPA525G with a SIP phone system, such as the Cisco SPA9000 Voice System or a Broadsoft or Asterisk system. If you are using the SPA525G with a Cisco Unified Communications 500 Series, see the

Cisco Unified Communications Manager Express for Cisco Unified IP Phone 525G User Guide

Preface

Organization

This table describes the contents of each chapter in this document.

Chapter Title Description

Chapter 1 Getting Started Provides an overview of the

SPA525G IP phone.

Chapter 2 Installing Your Phone Connecting your hardware and the

SPA525G phone to the network.

Chapter 3 Using Basic Phone

Functions

Chapter 4 Using Advanced Phone

Features

Performing basic phone functions, such as making, transferring, forwarding, and parking calls, creating conference calls, and using the phone directory and call history lists.

Configuring advanced features on your phone, such as privacy and security features, speed dials, and ring tones.

Cisco Small Business Pro SPA525G (SIP) User Guide 6

Preface

Chapter Title Description

Chapter 5 Using the Web Interface Accessing the web user interface for

your phone to configure your address book, speed dials, and other phone features.

Chapter 6 Using the SPA932

Attendant Console

Appendix A Additional Information Additional information for your

Appendix B Where to Go From Here Provides URLs for related product

Finding Information in PDF Files

The <Product Name> documents are published as PDF files. The PDF Find/Search tool within Adobe® Reader® lets you find information quickly and easily online. You can perform the following tasks:

• Search an individual PDF file.

• Search multiple PDF files at once (for example, all PDFs in a specific folder

or disk drive).

• Perform advanced searches.

Installing and using the SPA932 Attendant Console.

product.

documentation and resources available on Cisco.com.

Finding Text in a PDF

Follow this procedure to find text in a PDF file.

STEP 1 Enter your search terms in the Find text box on the toolbar.

NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If the

Find tool does not appear, choose Edit > Find.

Cisco Small Business Pro SPA525G (SIP) User Guide 7

STEP 2 Optionally, click the arrow next to the Find text box to refine your search by

choosing special options such as Whole Words Only.

STEP 3 Press Enter.

STEP 4 Acrobat displays the first instance of the search term.

STEP 5 Press Enter again to continue to more instances of the term.

Finding Text in Multiple PDF Files

The

Preface

on your PC or local network. The PDF files do not need to be open.

STEP 1 Start Acrobat Professional or Adobe Reader.

window lets you search for terms in multiple PDF files that are stored

STEP 2 Choose Edit > Search, or click the arrow next to the

Open Full Acrobat Search.

STEP 3 In the

window, complete the following steps:

a. Enter the text that you want to find.

b. Choose All PDF Documents in.

From the drop-down box, choose Browse for Location. Then choose the location on your computer or local network, and click OK.

c. If you want to specify additional search criteria, click Use Advanced Search

Options, and choose the options you want.

Find

box and then choose

d. Click Search.

Cisco Small Business Pro SPA525G (SIP) User Guide 8

Preface

STEP 4 When the Results appear, click + to open a folder, and then click any link to open

the file where the search terms appear.

For more information about the Find and Search functions, see the Adobe Acrobat online help.

Cisco Small Business Pro SPA525G (SIP) User Guide 9

Getting Started

This chapter provides an overview of your SPA525G IP phone. contains the following sections:

• Overview of the Cisco SPA525G IP Phone, page11

• Understanding Your Phone’s Lines and Buttons, page13

• Using the Keypad and Buttons with Menus, page18

• Entering Numbers and Text in Fields, page19

• Using Phone Hardware and Accessories, page 20

NOTE The SPA525G features vary, depending on the type of call control system you are

using. This document describes using the SPA525G with a SIP phone system, such as the Cisco SPA9000 Voice System or a Broadsoft or Asterisk system. If you are using the SPA525G with a Cisco Unified Communications 500 Series, see the

Cisco Unified Communications Manager Express for Cisco Unified IP Phone 525G User Guide

Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 10

Getting Started

Overview of the Cisco SPA525G IP Phone

The Cisco SPA525G IP Phone is a full-featured VoIP (Voice over Internet Protocol) phone that provide voice communication over an IP network. It provides traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or speaker.

The SPA525G phone is connected to the network through its Ethernet connection or the built-in Wireless-G connection. If you are using the Wireless-G connection, a separate power adapter (PA-100) is required. The SPA525G provides an additional Ethernet port that allows a computer to be connected to the network through the IP phone. (This option is only available when phone is connected to the network via the wired Ethernet connection).

Unlike traditional phones, the Cisco SPA525G requires a separate power source. Either connect your phone to an Ethernet switch that provides Power over Ethernet (PoE), or use a separate power adapter (PA-100).

Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 11

Getting Started

Overview of the Cisco SPA525G IP Phone

The SPA525G has a 320 x 240 color, 3.2" inch LCD screen and provides up to five telephone extensions. It provides the following hardware features:

• 2 Ethernet 10/100 Mbps ports

• 802.3af Power over Ethernet support

• USB 2.0 host port for connecting a USB memory device to play MP3 music

files

• AUX port (to attach a SPA932 attendant console)

• Bluetooth capability for headset support

• 2.5mm stereo earphone jack for headset

• Wireless-G client support

• Kensington security slot support

Caring for Your Phone

The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 12

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