Cisco Systems SA-ISA, SM-ISM User Manual

Integrated Services Adapter and Integrat ed Services Modul e Installation and Configuration

Product Numbers: SA-ISA(=) and SM-ISM(=) Platforms Supported: Cisco 7100 series routers and Cisco 7200 series routers

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Text Part Number: OL-3575-01 B0

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMEN TS , INF O RMA TION, AND RE C OM ME ND AT IO NS IN TH IS MA NU AL ARE B ELI EV ED TO BE ACCURAT E B U T ARE PRE S EN TED W ITH O UT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Clas s A d igi tal d evi ce, pursua n t to part 15 of the FCC rules. These limi ts are designe d to provide r easonable prot ection a gainst harmful interfe rence when the e quipme nt is operate d in a comm er cial environment. This equi pment gener ates, us es , and can ra diate radi o-fr equ ency energy a nd, i f not install ed and us ed in a ccorda nce wit h the ins tructi on ma nual, ma y caus e harmful interference to radio communi c ations . Operati on of thi s equipme nt in a reside ntial a rea is likel y to ca use harmfu l inter f erenc e, i n which case users wi ll be require d to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-fre q ue ncy ene rgy. If it is not installed in accordance with C isco’s i nst allation instruc tions, i t may c ause inte rferen ce with radio a nd televis ion recep tion. T hi s eq uip ment has been teste d and found t o comply with the limits for a Class B digital de vice in accorda n ce with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment wit hout C isco’s w ritten authoriza tion may r esult in the e quipme nt no longer c omplyi ng with F CC requ irements for Class A or Class B digital devices. In that event, your r ight to use t he equipme nt may be limi ted by FCC regul ati ons, and yo u may be re qui red to corre ct any interference to radio or television communications at your own expe nse .

You can determine whether your equipme nt is causing i nterfe rence by t urning i t off. If the inter ferenc e stops, it was proba bly c a used by the Cisc o eq uipment or one of it s peripheral devices. If the equi pme nt cause s inte rfere nce to radio or t ele vision rece ptio n, try to correct t he int erferenc e by using one or mor e of the followi ng measure s:

• Turn the television or radio ant enna unt il the int erferenc e st ops.

• Move the equipment to one side or the ot her of the tel evisi on or radi o.

• Move the equipment farther awa y fr om the televi sion or ra dio.

• Plug the equipment into an ou tlet that i s on a diffe rent c ircuit from the televi sion or ra dio. ( That is, make cert ain the e quipmen t and th e telev ision or ra dio ar e on cir cuits controlled by different cir cuit brea kers or fuse s.)

Modifications to this produc t not aut horized by C is co Systems, Inc. cou ld void t he FCC approva l and ne gate your a uth ority to operate the product. The Cisco implementatio n of TCP he ader co mpres sion is an adap tat ion of a pro gram developed by the Unive rsi ty of California , Berke ley (U CB) a s part of UC B’s publi c

domain version of the UNIX oper ati ng system. All ri ghts rese rved . Copyri ght © 198 1, Rege nts of the Unive rsi ty of C alifornia . NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH

ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USA GE, OR TRADE P R AC T I CE .

IN NO EVENT SHALL CIS CO OR ITS SUPPLIERS BE LI ABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INC LUDING, WITHOU T LI MIT ATI ON, LO ST P ROF ITS O R L OSS OR DAM AG E TO DAT A AR ISI NG OU T OF T HE US E OR INA BIL ITY T O USE TH IS M ANU AL , EVE N I F CIS CO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

This docu ment is to be used in conjunction with the a ppropria te docum e ntation that shipped with you r router. CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing, FormShare, iQ Breakthrough,

iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, and Voice LAN are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Pl ay, and Le arn, The Fast est Wa y to Increa se Your Inter net Quotie nt, and i Quic k Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, C ata lyst, CCDA , CCDP, CCIE, CCN A, CCN P, Cis co, the Cisco Cert ified In terne twork Expert logo, Cis co IOS, th e Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IO S, IP/TV , iQ Expert ise, LightS trea m, MGX, MI CA, the N etworke rs lo go, Network Regi strar, Packet, PIX, Post- Rout ing, Pre-Rou ting, Rate MUX, Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/o r it s a ffil ia tes i n th e U.S. and ce r tai n other countries.

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0301R)

Integrated Services Adapter and Int egrated Services Mod ule Instal lation and C onfigu ration

Preface iii

Objectives iii Audience iv Installation Warning iv Document Organization v Document Conventions v Terms and Acronym s vii Related Documentation viii Obtaining Documentation x

Cisco.com x Document ation C D-R OM xi Ordering Documentation xi Document ation Fe edb ack xi

Obtaining Technical Assistance xii

Cisco.com xii Technical Assistance Center xii

Cisco TAC Website xii Cisco TAC Escalation Center xiii

CHAPTER

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Obtaining Additional Publications and Information xiii

1 Overview 1-1

ISA and ISM Overview 1-1 Data Encryption Overview 1-2 Features 1-3 Port Adapter Slot Locations on the Supported Platforms 1-4

Cisco 7100 Series Routers Slot Numbering 1-4 Cisco 7200 Series Routers Slot Numbering 1-5

LEDs 1-6

2 Preparing for Installation 2-1

Required Tools and Equipment 2-1 Software and Hardw ar e Requi re me nts and Compat ibil ity 2-1

Software Comp at ibili ty 2-2

Integrated Services Adapter and Integrated Services Module Installation and Configuration

Contents

(DRAFT LABEL) ALPHA DRAFT - CISCO CONFIDENTIAL

Interoperability Between ISA/ISM and VAM 2-2

Safety Guidelines 2-3

Safety Warnings 2-3 Electrical Equipment Guidelines 2-5 Preventing Electrostatic Discharge Damage 2-5

Compliance with U.S. Export Laws and Regulations Regarding Encryption 2-6

CHAPTER

3 Removing and Installing the ISA and the ISM 3-1

Handling the ISA or the ISM 3-1 Online Insertion and Removal 3-2 Warnings and Cautions 3-3 ISA or ISM Removal and Installation 3-4

Cisco 7100 Series—Removing and Installing the ISM 3-5 Cisco 7200 Series—Removing and Installing the ISA 3-6

4 Configuring the ISA and ISM 4-1

Overview 4-1 Using the EXEC Command Interpreter 4-2 Enabling MPPE 4-2 Configuring IK E 4-3 Configuring IPS ec 4-4

Creating Crypto Access Lists 4-4

Defining a Transform Set 4-5 Creating Crypto Maps 4-7 Applying Crypto Maps to Interfaces 4-9 Verifying Configuration 4-9 IPSec Example 4-12

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Objectives

Preface

This prefa ce de s cr ibe s t he o bj ect ives an d organ ization o f th is d o cu ment and ex plains how to fi nd additional information on related products and services. This preface contains the following sections:

• Objectives, page iii

• Audience, page iv

• Installation Warning, page iv

• Document Organization, pagev

• Document Conventions, page v

• Obtaining Documentation, page x

• Obtaini ng Technical A ssistance, p ag e xii

• Obtaining Additional Publications and Information, page xiii

This docu m en t co nt ain s instruct io n s an d pr o ced u re s f or i ns t al lin g an d co nfigu r in g th e I n tegrat ed Services Adapter (ISA) in Cisco 7200 series routers and the Integrated Services Module (ISM) in Cisco 7100 series routers. Also contained in this document are basic configuration steps and examples of router commands and displays.

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The ISA is a s in gle- w id th se rvi ce ad ap t er and th e I SM i s a sin gl e-w id th s ervi ce m o d ul e. Ea ch prov id es high-performance, hardware-assisted tunneling and encryption services suitable for virtual private network ( V PN) r emote acce s s, s i te-to - sit e i ntra ne t, and extran et ap pl ications. Th e I S A an d th e I S M offload IP Security Protocol (IPSec) and Microsoft Point to Point Encryption (MPPE) processing from the main pr oc essor of t he Ci sco 7 200 seri e s or Ci sc o 7100 s eri es ro uter, th us fre ein g ro uter r eso urce s for other tasks.

Although both the ISA and the ISM provide the same functionality, they are physically unique cards designed for different router platforms, with their own part numbers:

• SM-ISM(=)—Cisco 7100 series routers

• SA-ISA(=)—Cisco 7200 series routers

Note The infor matio n prov ided in th is docu ment ap plies to both th e ISA and t he ISM unl ess spec ifi call y stated

other wise.

Integrated Services Adapter and Integrated Services Module Installation and Configuration

iii

Audience

Note To ensure compliance with U.S. export laws and regulations, and to prevent problems later on, see the

“Compliance with U.S. Export Laws and Regulations Regarding Encryption” section on page 2-6 for

specific and important information.

Audience

To use this publication, you should be familia r not only with Cisco router har dware and cabling but also with electronic circuitry and wiring practices. You should also have experience as an electronic or electromec ha ni cal t ech n ici an .

Installati on Warning

Preface

Warning

Waarschuwing

Varoitus

Attention

Warnung

Figyelem!

Avvertenza

Advarsel

Aviso

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Deze apparatuur mag alleen worden geïnstalleerd, vervangen of hersteld door bevoegd geschoold personeel.

Tämän laitteen saa asentaa, vaihtaa tai huoltaa ainoastaan koulutettu ja laitteen tunteva henkilökunta.

Il est vivement recommandé de confier l'installation, le rem placement et la m aintenance de ces équipements à des personnels qualifiés et expérimentés.

Das Installieren, Ersetzen oder Bedienen dieser Ausrüstung sollte nur geschultem, qualifiziertem Personal gestattet werden.

A berendezést csak szakképzett személyek helyezhetik üzembe, cserélhetik és tarthatják karban.

Questo apparato può essere installato, sostituito o mantenuto unicamente da un personale competente.

Bare opplært og kvalifisert personell skal foreta installasjoner, utskiftninger eller service på dette utstyret .

Apenas pessoal treinado e qualificado deve ser autorizado a i nstalar, substituir ou fazer a revisão deste equipamento.

¡Advertencia!

Varning!

Solamente el personal calificado debe instalar, reemplazar o utilizar este equipo.

Endast utbildad och kvalificerad personal bör få ti llåtelse att i nstall era, byta ut eller reparera denna utrustning.

Integrated Services Adapter and Integrated Services Module Installation and Configuration

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Preface

Document Organ ization

This docu m en t co nt ain s t he f ollow in g ch ap ter s:

Section Title Description

Chapter 1 Overview Describe s the ISA an d t h e IS M an d th ei r L ED

Chapter 2 Preparing fo r I nst allation Describes safety considerations, tools required,

Chapter 3 Removi ng an d I nstal li ng the ISA a nd

the ISM

Chapter 4 Configuring the ISA and ISM Provides instructions for configuring your port

Document Organization

displays.

and procedures you should perform before the actual in stallati on .

Describes the procedures for installing and removing the ISA and the ISM in the supported platforms.

adapter on the supported platforms.

Document Conventions

Command descriptions use the following conventions:

boldface font Comma nds and ke y wo r ds a r e i n boldface. italic font Arguments for which you supply values are in italics. [ ] Elements in s q uare b ra c kets are optional. { x | y | z } Alternative keywords are grouped in braces and separated by vertical bars. [ x | y | z ] Optional alternative keywords are grouped in brackets and separated by vertical

bars.

string A nonquoted set of characters. Do not use quotation marks around the string, or

the strin g w i ll in cl ud e t h e q uo t ation mark s.

Screen examp le s u se t he f ol lowin g conventio n s:

Integrated Services Adapter and Integrated Services Module Installation and Configuration

OL-3575-01 B0

Document Conventio ns

Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in

Preface

screen font Termina l session s an d in fo rm at io n th e s y st em d isp la ys are in screen font.

boldface s cre en

Information you must enter is in boldface screen font.

font italic s creen font Arguments for which you supply values are in italic screen font. ^ The sy m b ol ^ re prese nt s t he key labeled Control—for exam pl e, t he key

combination ^D in a screen display means hold down the Control key while you press the D key.

< > Nonprint ing ch ar act er s, s u ch a s p as swor ds, are in an gle b r ack ets . [ ] Default responses to system prompt s are in square brackets. !, # An exclamation point (!) or a pound sign (#) at the beginning of a line of code

indicates a co mment l ine .

Notes, cau tionary s ta tements, an d sa f ety w ar ni ngs u se these co nvention s:

this man ual.

Caution Means reader be c aref ul . You are cap able of doing somethi ng that might result in equipm ent damage or

loss of data.

Warning

This warning symbol means danger. Y ou are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with elect rical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.

Waarschuwing

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk let sel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information (Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toes tel is ingesloten.

Varoitus

Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet mi nkään laitteiston parissa, ota selvä ä sähkökyt kentöihin liittyvistä vaarois ta ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information

-kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta).

Integrated Services Adapter and Integrated Services Module Installation and Configuration

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Preface

Terms and Acronyms

Attention

Warnung

Avvertenza

Advarsel

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions d’avertissements figurant dans cette publication, consultez le document Regulatory Compliance and Safety Information (Conformité aux règlements et consignes de sécurité) qui accompagne cet appareil.

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information (Informationen zu behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät geliefert wurde.

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di inci denti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento R egulatory Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo.

Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten.

Aviso

¡Advertencia!

Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. Para ver as traduções dos avisos que constam desta publicação, consulte o documento Regulatory Compliance and Safety Information (Informação de Segurança e Disposições Reguladoras) que acompanha este dispositivo.

Este símbolo de avis o significa peligro. Existe ri esgo para su int egridad f ísica. Antes de manipul ar cualquier equipo, considerar los ries gos que entraña la corriente eléctrica y famil iarizarse con los procedimientos estándar de prevención de accidentes. Para ver una traducción de las advertencias que aparecen en esta publicación, consultar el documento titulado Regulatory Compliance and Safety Information (Información sobre seguridad y conformidad con las disposiciones reglamentarias) que se acompaña con este dispositivo.

Terms and Acronyms

To fully understand the content of this user guide, you should be familiar with the following terms and acronyms:

• DCE—data communications equipment

• DMA—d irect m e mor y ac cess

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vii

Related D ocumentation

Preface

• DTE—data terminal equipment

• EPROM—erasable programmable read-only memory

• EEPROM—ele ctrically er asab l e p ro g ra mm a bl e read-only m emo r y

• GB—gigabit

• GBIC—Gigabit Interface Converter

• Gbps—gigabits per second

• MB—megabyt e

• Mbps—megabits per second

• NVRAM—n onvolatile rando m-acc ess memo ry

• OIR—online insertion and removal

• PCI—Peripheral Component Interconnect

• PXF—Par all el eX p re ss For ward in g— A s ec on d ar y pro ces so r u sed to accelerat e C isco IOS s e rv ic es

• RFI—radio frequency interference

• RISC—red uced instru ctio n set compu tin g

• ROM—read-only memory

• SDRAM—synchronous dynamic random-access memory

• SDRAM-fixed—SDRAM of a fixed size or quantity; can be replaced, but not upgraded

• SIMM—single in-line memory module

• SNMP—Simple Network Management Protocol

• SRAM— stat ic ra nd o m- access mem o ry

• TFTP—Trivial File Transfer Protocol

• VAM—Virtual Private Network (VPN) Acceleration Module (VAM)

• Cache—Memory w it h fast ac cess an d s mal l capacity u sed to temporarily stor e recently a ccessed

data; fou n d eit h er in co r po r ate d i n to th e processo r or n ear it.

• Primary, seconda ry, tertiar y cac he —H i er ar ch ica l cache m emo r y sto ra ge ba s ed o n th e p r oximity of

the cache to the co re of t he p rocessor. Primar y cac he is c lo s est to t he pr o cessor cor e a nd h as the fastest access. Secondary cache has slower access than primary cache, but faster access than tertiary cache.

• Instruct io n an d dat a c ach e—Instru ct io n s to the proces so r an d d ata on which the i nstruction s wor k.

• Unified cache—Instruction cache and data cache are combined. For example, a processor may have

primary cac he w it h sep a rate instru cti o n a nd d at a cache me mo r y, but unified secondary cache.

• Integrated cache—Cach e t h at is built i nt o th e p r oce ss o r; s o met imes refer re d t o as i nt er n al cach e.

Cache memory that is physically located outside the processor is not integrated, and is sometimes referred t o as ex ter n al cac he .

Obtai n i n g D o cumentation

–

Cisco IOS R el e a s e 1 2.0 Se cu r ity Con fig ur at io n Guide

–

Cisco IOS Release 12.0 Security Command Reference

–

Cisco IOS Quality of Service Solutions Configuration Guide, Release 12.2

–

Cisco IOS Quality of Service Solutions Configuration Guide, Release 12.1

–

Cisco IOS Release 12.0 Quality of Service Solutions Configuration Guide

–

Cisco IOS Interface Configuration Guide, Release 12.1

–

FIPS 140 Security documents

–

VPN Device Manager documents

• If you ar e a reg ist er ed C is co D i re ct Cu sto m er, you c an access the f ol lowin g to ol s:

–

Tools, Maintenance, and Troubleshooting Tips for Cisco IOS Software for Cisco IOS

Release 12.0

–

Tools, Maintenance, and Troubleshooting Tips for Cisco IOS Software for Cisco IOS

Release 12.1

–

Tools, Maintenance, and Troubleshooting Tips for Cisco IOS Software for Cisco IOS

Release 12.2

Preface

–

Software Advisor

–

Bug Toolkit

–

Bug Navigator

–

Feature Navigator

–

Output Interpreter

–

Cisco IOS Error Message Decoder

–

Cisco Dynamic Configuration Tool

–

MIB Locator

• Additio nal to ols includ e:

–

Tools Index

–

Cisco IOS Software Selector Tool

Obtaining D ocumentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources . Th es e s ec tio n s expla in h ow t o obtain tech ni ca l information from Cisco S y stems.

Cisco.com

You can a ccess the m ost current C is co d o cu men tation o n t h e World Wide Web at this U R L:

http:/ /w w w.cisco.com/u nivercd/home/hom e.htm

You can access the C isc o w eb s ite at th is U RL:

http:/ /w w w.cisco.com

Integrated Services Adapter and Integrated Services Module Installation and Configuration

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Preface

International Cisco web sites can be accessed from this URL:

http://w w w.cisco.c om/publi c/ cou n tr ie s _l an gu ag es.shtml

Documen t at i on CD-ROM

Cisco docum en tatio n and addi tional li terat ure ar e available in a Cisco Do cume ntati on CD- ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:

http:/ /w w w.cisco.com/g o/subscr i ption

Orderi ng D ocum entation

You can find instructions for ordering documentation at this URL:

Obtaining Documentation

http:/ /www.cisco.com/u nive r c d /c c/td/ do c /es_in pck/pd i . htm

Yo u can o r de r C isco docum e nt ati on i n th ese ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from

the Networking Products MarketPlace:

http://www.cisco.com/en/US /partne r/ ordering/index.s h tml

• Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number

DOC-CONDOCCD=) through the online Subscription Store:

http:/ /w w w.cisco.com/g o/subscr i ption

• Nonregist er ed C isco.com us er s can orde r do cu m e nt ati on t hr o ugh a local ac co unt r epresent ative by

calling C isco Syst ems C o rpo ra te H ead q ua rt er s ( Ca lif o rn i a, U .S.A.) at 408 526- 72 0 8 or, elsewhe re in No rt h A m e r ic a , by callin g 800 553- N E TS ( 6 387).

Documentat i on Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of th e page.

You can e-mail your c o m ments to bug-d oc@ci s co . co m . You can submit your comments by mail by using the response card behind the front cover of your

docum e nt or by writing to the fo l l owi n g addr es s : Cisco Systems

Attn: Cu s t om er Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

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Integrated Services Adapter and Integrated Services Module Installation and Configuration

Obtaining Technical Assistance

Obtaining Technical Assist ance

Cisco p rovi des Cisco.com , w hi ch in cl ud es the Cisco Technical As s ista nc e Center (TAC) Website, as a starting po int for all technica l assist ance. Custom ers an d partne rs can obtai n onli ne docum ent ation, troubl eshoot ing tip s, and sa mple c onfigu rati ons fr om the Cis co TAC websit e. Cisc o.com r egis tered us ers have complete access to the technical support resources on the Cisco TA C website, including TAC tools and utiliti es.

Cisco.com

Cisco.co m off ers a su ite of in t er act ive, ne twor ke d s er vices th at let you a ccess Cisco i nf o rma ti on , networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

• Strea m li ne business p ro cesses and i m p rove pr oduct ivit y

• Resolve technical issues with online support

• Download and test software packages

Preface

• Order Cisco learning materials and merchandise

• Register for online skill assessment, training, and certification programs

To obta in cu sto m i zed i nformation a nd s e rv ic e, y o u can s e lf -regi s te r on C isco .com at th is UR L:

http:/ /w w w.cisco.com

Technical A ssi stance Cen ter

The Cisc o TAC is availab le to a ll customer s wh o need tech ni cal ass i stance wit h a C isco produ ct , technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escala ti on Cen ter. The avenu e of supp ort th at you cho ose depe nds o n th e pr iori ty of th e p rob lem an d th e conditio n s stated in ser vi ce co nt ra cts, when ap pl ica bl e.

We categorize Cisco TAC inquiries according to urgency:

• Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,

product installation, or basic product configuration.

• Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably

impaired, but most business operations continue.

• Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects

of business operations. No workaround is available.

• Priorit y l e v el 1 (P1) —Your produ cti on n etw ork is d o wn , and a crit i cal impa ct to b usi nes s op erat io ns

will occur if service is not restored quickly. No workaround is available.

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this U RL:

http:/ /w w w.cisco.com/tac

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All cu s to m er s , part ners, a n d resel ler s w h o have a va li d Cisco s ervice contra ct have co m p le t e a c cess to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http:/ /t ools.cis co.com /RPF/re gi s ter /r egister.do

If you are a Ci sco .co m regi s tered user, and you canno t re sol ve y ou r tech n ic al is sues by using th e C is co TAC website, you ca n op en a case o nlin e a t t hi s U R L:

http://www.cisco.com/en/US/support/index.html

If you have In ter n et acc es s, we recom mend that you open P 3 an d P4 cases thro ug h th e C isco TAC website so that you can describe the situation in your own words and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Esc alation Center a dd r es s es prior it y leve l 1 o r pr i or it y leve l 2 issue s . These classifications are assigned when severe network degradation significantly impacts business operations. When you co n tac t the TAC Escalation Cen t er w ith a P1 or P2 p r ob le m , a C is co TAC engineer automat icall y opens a case .

Obtaining Additional Publications and Inform ati on

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http:/ /w w w.cisco .com/wa rp /public/687/D irect or y /D irTAC.shtml

Before c all ing , pl eas e ch eck wit h your ne tw ork oper at ions center to dete rmi ne th e l e v el of Ci sco supp ort services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supporte d A cco u nts ( NS A). When you cal l the cent er, pleas e h ave availab le y our s erv ice agreement number and your product serial number.

Obtaining Additional Publications and Informati on

Information about Cisco prod ucts, tec hnologies, and network solutions is available from various online and prin ted s our ces.

• The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as

ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

• Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new

and experience d users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopre s s.com

• Packet magazine is th e Cisc o mont hly pe ri odic al tha t provi de s ind ust ry pr ofes sio nals with the late st

information about the field of networking. You can access Pa cket magazine at this URL:

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http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html

• iQ Magazine is the Cisco m ont hly pe ri odic al th at prov ide s busin ess leade rs a nd de cisi on m aker s

with the latest information about the networking industry. You can access iQ Magazine at this URL:

http:/ /bu s in es s .cisco.com/p ro d/tree.taf%3 fass et_id= 4 4699& pu b lic_view= tr ue&kb ns=1.ht m l

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Obtaining Ad di tio n al Pub lic a tio ns an d Infor ma tio n

• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

profess iona l s in v ol v ed in the des ign, dev e l opment , a nd ope ra tion of publ i c and pr i v at e int erne ts a nd intranet s. You can acces s t he Internet Protocol Journal at this URL :

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

• Training—Cisco offers world-class networking training, with current offerings in network training

listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html

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Cisco Systems SA-ISA, SM-ISM User Manual

Integrated Services Adapter and Integrat ed Services Modul e Installation and Configuration

CONTENTS

Objectives

Preface

Audience

Installati on Warning

Document Organ ization

Document Conventions

Terms and Acronyms

Related D ocumentation

Obtai n i n g D o cumentation

Cisco.com

Documen t at i on CD-ROM

Orderi ng D ocum entation

Documentat i on Feedback

Obtaining Technical Assistance

Cisco.com

Technical A ssi stance Cen ter

Cisco TAC Website

Cisco TAC Escalation Center

Obtaining Additional Publications and Inform ati on