Cisco Systems 7900001 Manual

F I N A L R E V I E W - C i s c o C o n f i d e n t i a l

Phone Guide

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later

INCLUDING LICENSE AND WARRANTY

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: [phone]

800 553-NETS (6387) Fax: [phone]

F I N A L R E V I E W - C i s c o C o n f i d e n t i a l

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Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Cisco Unified Wireless IP Phones and Regulatory Domains 2

Safety and Performance Information 2
Battery Safety Notices	3
Accessibility Features 5
Connecting Your Phone	6
Installing or Removing the Phone Battery			6
Charging the Phone Battery	7
Using the AC Power Supply to Charge the Battery 8
Using the USB Cable and PC Port to Charge the Battery				9
Powering On the Phone 10
Setting Username and Passwords 11
Entering and Editing Text 11
Accessories for the Cisco Unified Wireless			IP Phone 7921G	12
An Overview of Your Phone 14
Understanding Buttons and Hardware		14
Understanding Phone Screen Features		17

Understanding Feature Buttons and Menus 19

Understanding the Help System on Your Phone 20

Using Phone Buttons 21

Understanding Lines vs. Calls 21

Understanding Line and Call Icons 22

Understanding Feature Availability 23

Cleaning the Phone 23

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Basic Call Handling 24

Placing a Call—Basic Options 24

Placing a Call—Additional Options 25

Answering a Call 27

Ending a Call 28

Using Hold and Resume 28

Using Mute 29

Switching Between Multiple Calls 29

Transferring Calls 30

Forwarding All Calls to Another Number 31

Making Conference Calls 32

Understanding Types of Conference Calls 32 Starting and Joining a Standard Conference 32 Starting or Joining a Meet-Me Conference Call 34

Advanced Call Handling 35
Speed Dialing 35
Using Speed Dial and Fast Dial 35
Picking Up Redirected Calls on Your Phone	36
Using a Shared Line 37
Understanding Shared Lines 37
Adding Yourself to a Shared-Line Call	38

Preventing Others from Viewing or Joining a Shared-Line Call 39

Storing and Retrieving Parked Calls 39

Making and Receiving Secure Calls 40

Tracing Suspicious Calls 40

Prioritizing Critical Calls 41

Using Cisco Extension Mobility 42

Logging Out of Hunt Groups 42

Using a Handset, Headset, and Speakerphone 43

Obtaining a Headset 43

Using AutoAnswer 44

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Using Phone Settings 45
Customizing Rings 45
Customizing Volume Settings		46
Customizing the Phone Screen		47
Changing Keypad Settings 48
Using Any Key to Answer the Phone				48
Setting the Keypad to Automatically Lock					49
Changing the Keypad Tones 50
Viewing Your Network Profile List			50
Using Call Logs and Directories			51
Using Call Logs	51
Directory Dialing	51
Using Corporate Directory on Your Phone					52
Using Personal Directory on Your Phone 52
Cisco Unified CallManager Release 4.0 and Later							52
Cisco Unified CallManager Release 5.0 and Later							53
Accessing Voice Messages		56
Accessing Your User Options Web Pages					57
Cisco Unified CallManager Release 4.1 and Later
User Options Web Pages 57
Logging In to the User Options Web Pages					57
Subscribing to Phone Services			58
Cisco Unified CallManager Release 5.0 and Later
User Options Web Pages 59
Accessing Your User Options Web Pages					59
Configuring Features and Services on the Web 60
Setting Up Speed Dials on the Web				60
Using Personal Directory on the Web				61
Using Your Personal Address Book on the Web						62
Configuring Fast Dials on the Web 63
Using the Address Book Synchronization Tool						64
Setting Up Phone Services on the Web 64

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Controlling User Settings on the Web 65

Controlling Line Settings on the Web 66

Using Cisco WebDialer 68

Understanding Additional Configuration Options 70

Troubleshooting Your Phone 72

General Troubleshooting 72

Viewing Phone Administration Data 73

Using the Quality Reporting Tool 73

Cisco One-Year Limited Hardware Warranty Terms 74

Index 1

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Common Phone Tasks

Hold/resume a call	Press Hold or Resume.
Transfer a call to a	Choose Options >Trnsfer,
new number	enter a target number, then
	press Options >Trnsfer
	again.
Redial a number	Press		twice or
	Options > Redial.
Start a standard	Choose Options > Confrn.
conference call	Dial a number, then press
	Options > Confrn again.
	Repeat for each party.
Forward your	Choose Options > CFwdAll.
extension	Enter the number to which
	you want to forward all
	calls. Cancel using
	Options > CFwdAll.
Use your call logs	Choose Directory (Book).
	Then select one of these:
	•	Missed Calls
	•	Received Calls
	•	Placed Calls
	To dial, scroll to a listing
	and press Dial or			.
Move a shared line	From the phone with the
call between desk	active call, press Hold. From
phone and wireless	the other phone, highlight
phone	the shared-line call, then use
	Resume to retrieve the call.

Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the U.S. and certain other countries. All other brands, names, or trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R)

© 2006 Cisco Systems, Inc. All rights reserved.

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Quick Reference

Cisco Unified Wireless IP Phone 7921G for

Cisco Unified CallManager 4.1, 4.2, 5.0 and Later

Common Phone Tasks

Using the Phone

Shortcut Keys and Buttons

Softkey Definitions

Phone Screen Icons

Entering Text

Using the Phone

Power on the	Press	(red key) and hold until
phone	phone powers on.
Place a call	Dial the number, then press
	(green key). (There is no dial tone).
Answer a call	Press	(green key), Answer, or
	.
Disconnect	Press	(red key) or EndCall.
Access phone	Press Options for feature list:
features	• Press number key for feature or
	• Scroll to feature and press			.
Access Main	Press a navigation arrow for:
menu options	• Directory menu (Book)
	• Line view (Phone)
	• Settings menu (Tools)
	• Services menu (World)
	Press number key for menu option.
Power off the	Press and hold		(red key) until
phone	phone powers off.

Shortcut Keys and Buttons

Lock/unlock the keypad

Toggle ringer to vibrate

Access voice messages

Press and hold

#

(# key). To

unlock, press any key and Yes.

Press and hold

*

(* key).

To activate ring, press

* .

Press and hold

1@

(1 key).

Adjust ring volume Press				up or down.
Adjust handset or	Press			up or down during a
speaker volume	call.
Mute your phone	Press			.
	To unmute			microphone, press
	button again.
Activate speaker	Press			. To return to
	handset, press button again.

Softkey Definitions

AbbrDial	Dial using a speed dial index
	number
Answer	Answer a call
Barge	Add yourself to a call on a shared
	line
CallBack	Receive notification when a busy
	extension becomes available
Cancel	Cancel an action or exit a screen
	without applying changes
cBarge	Add yourself to a call on a shared
	line and establish a conference
CFwdAll	Setup/cancel call forwarding
Clear	Delete records or settings
ConfList	View conference participants
Confrn	Create a conference call
Delete	Remove characters or item at the
	cursor
Detail	Display details in a record
Dial	Dial a phone number
DirTrfr	Transfer two calls to each other
Edit	Change a setting
EditDial	Edit a number in a call log
EndCall	Disconnect current call
GPickUp	Answer a call ringing in another
	group
HLog	Log in or out of your hunt group
iDivert	Send a call to your voice messaging
	system
Join	Join several calls already on a
	single line to create a conference
MCID	Report suspicious calls
MeetMe	Host a Meet-Me conference call
NewCall	Make a new call

Options	Access softkey feature list
OPickUp	Answer a call ringing in another
	group associated with your group
Park	Store a call using Call Park
PickUp	Answer a call in your group
QRT	Submit call problems to the system
	administrator
Redial	Redial the most recent number
Remove	Remove a conference participant
Resume	Resume a call on hold
RmLstC	Drop the last party added to a
	conference call
Save	Save the chosen settings
Select	Choose an option or call
Submit	Search for a directory listing
Trnsfer	Transfer a call
Update	Refresh content

Entering Text

Character—Press appropriate key to highlight and enter the lower or upper case character.

Space—Press 0 to enter a space.

Number—Press the number key to highlight and enter the number.

Symbol—Press these keys to display symbols.

*	to enter * + - / = \ : ;

0 to enter space , . ‘ “ | _ ~ ’

#	to enter # ? ( ) [ ] { }
1@	to enter ! @ < > $ % ^ &

Phone Screen Icons

Line and Call States

Incoming call

Call on hold

Connected call

Off-hook

Shared line in use

Call Forwarding enabled

Other Features

Phone line

Speed-dial number

Service URL

Voice message

Mute on

Headset in use

Speaker mode active

Ringer off (silent mode)

Ring and vibrate on

Vibrate only on

Push to talk in use

Radio signal

Battery charge status

No radio signal

Docked in desk top charger

Keypad lockec

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly-used sections.

If you want to...	Then...
Review important safety information	See Safety and Performance Information, page 2.
Connect your phone to the network	See Connecting Your Phone, page 6.
Use your phone after it is installed	Start with the An Overview of Your Phone, page 14.
Learn about the buttons and menus	See Understanding Feature Buttons and Menus, page 19.
Learn about the phone screen	See Understanding Phone Screen Features, page 17.
Make calls	See Placing a Call—Basic Options, page 24.
Put calls on hold	See Using Hold and Resume, page 28.
Mute calls	See Using Mute, page 29.
Transfer calls	See Transferring Calls, page 30.
Make conference calls	See Making Conference Calls, page 32.
Forward calls to another number	See Forwarding All Calls to Another Number, page 31.
Share a phone number	See Using a Shared Line, page 37.
Answer calls ringing on another phone	See Picking Up Redirected Calls on Your Phone, page 36.
Use your phone as a speakerphone	See Using a Handset, Headset, and Speakerphone, page 43.
Set up speed dialing	See Speed Dialing, page 35.
Change the ring volume or tone	See Customizing Rings, page 45.
View your missed calls	See Using Call Logs and Directories, page 51.
Listen to voice messages	See Accessing Voice Messages, page 56.
Customizing your phone using the	See Accessing Your User Options Web Pages, page 57.
User Options web pages
See softkey and icon definitions	Refer to the Quick Reference Card in the front of this guide.

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Finding Additional Information

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Cisco Unified Wireless IP Phones and Regulatory Domains

The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of its regulatory domain, the phone will not function properly, and you might violate local regulations.

Safety and Performance Information

Read the following safety notices before installing or using your wireless IP phone.

Warning	IMPORTANT SAFETY INSTRUCTIONS
	This warning symbol means danger. You are in a situation that could cause
	bodily injury. Before you work on any equipment, be aware of the hazards
	involved with electrical circuitry and be familiar with standard practices for
	preventing accidents. Use the statement number provided at the end of each
	warning to locate its translation in the translated safety warnings that
	accompanied this device. Statement 1071
	SAVE THESE INSTRUCTIONS

Note To see translations of the warnings that appear in this publication, refer to the statement number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless IP Phone 7921G document that accompanied this product.

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Getting Started

Warning

Warning

Warning

Read the installation instructions before connecting the system to the power source.

Statement 1004

The plug-socket combination on the battery charger must be accessible at all times because it serves as the main disconnecting device. Statement 1019

Voice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted. After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service. In the USA, this emergency number is 911. You need to be aware of the emergency number in your country. Statement 361

Warning		Do not use the Cisco Unified Wireless IP Phone 7921G in hazardous environments such
		as areas where high levels of explosive gas may be present. Check with the site safety
		engineer before using any type of wireless device in such an area.
Warning		The battery charger requires short-circuit (overcurrent) protection to be provided as part
		of the building installation. Install only in accordance with national and local wiring
		regulations. Statement 1045

Battery Safety Notices

These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP Phone 7921G manufacturer.

Warning		There is the danger of explosion if the battery is replaced incorrectly. Replace the battery
		only with the same or equivalent type recommended by the manufacturer. Dispose of
		used batteries according to the manufacturer’s instructions. Statement 1015
Warning		Ultimate disposal of this product should be handled according to all national laws and
		regulations. Statement 1040

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Warning	Do not dispose of the battery pack in fire or water. The battery may explode if placed in
	a fire.

Caution The battery pack is intended for use only with this device.

Caution Do not disassemble, crush, puncture, or incinerate the battery pack.

Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object to touch the battery contacts.

Caution Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.

Caution Do not charge the battery pack if the ambient temperature exceeds 104 degrees Fahrenheit (40 degrees Celsius).

Caution Do not expose the battery pack to high storage temperatures (above 140 degrees Fahrenheit, 60 degrees Celsius).

Caution When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries.

Caution To obtain a replacement battery, contact your local dealer. Use only the batteries that have a Cisco part number.

Standard battery—CP-BATT-7921G-STD

Extended use battery—CP-BATT-7921G-EXT

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Getting Started

Caution Use only the Cisco power supply that was provided with your phone. If you need to replace your power supply, refer to the list of Cisco part numbers.

Australia—CP-PWR-7921G-AU

Central Europe—CP-PWR-7921G-CE

China—CP-PWR-7921G-CN

Japan—CP-PWR-7921G-JP

North America—CP-PWR-7921G-NA

United Kingdom—CP-PWR-7921G-UK

Power Outage

Your accessibility to emergency service through the phone is dependent on the wireless access point being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified Wireless IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

•Move the external device away from the source of the RF or AF signals.

•Route the external device cables away from the source of the RF or AF signals.

•Use shielded cables for the external device, or use cables with a better shield and connector.

•Shorten the length of the external device cable.

•Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC].

Accessibility Features

A list of accessibility features is available upon request.

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Connecting Your Phone

Your phone administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network.

A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you can use your phone, you must install the battery in the phone and then charge the battery. Depending on the type of battery you have, the fully charged battery provides these hours of service:

•The standard battery provides up to 8 hours of talk time or up to 70 hours of standby time.

•The extended battery provides up to 9.5 hours of talk time or up to 85 hours of standby time.

Installing or Removing the Phone Battery

To install or remove the battery, follow these steps:

...If you want to	...Then
Install the battery	1.	Insert the battery catches in the slots at the bottom of the phone. The
		metal contacts on the battery and the phone must face each other.
	2.	Press the battery to the phone until it locks into place.
Remove the battery	1.	Press up on the locking catch with one hand.
	2.	With the other hand, hold the battery at the edges and pull out to remove
		the battery.

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Connecting Your Phone

180349

1Locking catch—Push up to release the battery.

2Battery catches—Insert these into the slots near the bottom of the phone at battery installation.

3Metal contacts—Match the contacts on the battery to the contacts on the phone.

Charging the Phone Battery

You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone. For more information, see these sections:

•Using the AC Power Supply to Charge the Battery, page 8

•Using the USB Cable and PC Port to Charge the Battery, page 9

Charging Times	AC Power Supply	Phone Connected to
Battery Type	Connected to Phone	PC with USB Cable
Standard	2 hours	5 hours
Extended	3 hours	7 hours

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Using the AC Power Supply to Charge the Battery

You can charge your battery quickly by connecting the AC power supply to the phone. To accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the AC power supply.

You can use the phone while the battery is being charged. After the battery is charged, you can unplug the power supply cord, or you can leave the phone plugged into the power cord.

To charge the battery in the phone using the AC power supply, use this diagram:

1AC plug adapter—Insert the AC plug adapter into the slot on the power supply.

2AC Power supply—Insert into an AC outlet.

3Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone.

4Indicator light—Indicates the charging status:

•Red—Battery charging in process

•Green—Battery charging is completed

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Connecting Your Phone

Using the USB Cable and PC Port to Charge the Battery

You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on you PC. Charging times are longer when you use the USB port on the PC to charge the battery.

To use the USB cable and USB port to charge the battery, use this diagram and follow the steps:

1@
4	GHI
7 PQRS
*

2 ABC

5 JKL

8 TUV

0

3

2

3	DEF
6	MNO
9	WXYZ
#
7921

1

180350

If you want to...	Then...
Charge the battery	1.	Insert the phone connector on the USB cable into the phone.
using the USB cable	2.	Insert the USB A-type connector into the USB port on your PC.
	Note If the Found New Hardware Wizard opens, use the following procedure
		to stop it.

3.Monitor the indicator light after the phone briefly displays “USB Connected” on the status line.

While the battery is charging, the indicator light is red. When the battery is fully charged, the indicator light turns green.

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	If you want to...	Then...
	Stop Found New	1. Click Next to use the wizard dialog box.
	Hardware Wizard	2.	In the Update New Software dialog, click No, not this time, and click
	from opening when
			Next.
	connecting to USB
		3.	Click Install the Software automatically (Recommended) and click Next.
	port
		4.	After a few moments, the Cannot Install This Hardware dialog appears.
			Click Don't prompt me again to install this software.
		5.	Click Finish to close the dialog box.

Powering On the Phone

After charging the battery, you must power on the phone to make and receive calls.

If you want to...

Then...

Power on the phone 1. Press and hold the (red button) until the phone powers on.

2.You might need to enter a username and password to access the wireless network. For more information, see Setting Username and Passwords, page 11.

3.After completing authentication and registration with Cisco Unified CallManager, the phone displays the main screen and is ready to place or receive calls.

Check signal strength The	signal icon indicates the strength of the signal between the wireless
access point and your phone. Your phone must have at least one bar to place
or receive calls.

When you move the phone out of signal range, you lose connection with the wireless LAN. The icon appears and the status line displays, “Leaving service area.”

Tip

The indicator light on the phone blinks every 2 seconds to inform you that the phone is active and in coverage range.

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Connecting Your Phone

Setting Username and Passwords

When powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless network. Ask your phone administrator for assistance.

If you want to...	Then...
Set username and	1.	Press	(Settings).
password	2.	Select Network Profile.

3. Select the current profile name (with ).

Note icon displays indicating that this screen is locked. For assistance, contact your phone administrator.

4.Press Change, then select WLAN Configuration.

5.Scroll to Username or Password and press .

6.Using the keypad, enter your username or password in the New Username or New Password field.

For assistance, see Entering and Editing Text, page 11.

Note You can use up to 32 alphanumeric characters for the EAP/LEAP password.

7.To confirm the changes, choose Options > Save.

8.To return to the main screen, press (red button).

Entering and Editing Text

You can enter characters, numbers, and special characters for passwords. When you press a numeric key on the keypad, a text bubble shows all the characters and symbols that this key controls. Each press moves to another character option.

If you want to...	Then...
Enter characters	Press the number key until you highlight the character (lower or upper
	case) that you want to enter.
Enter numbers	Press the number key and locate the number that you want to enter.
Delete the last character	Press << once to delete the last character or number or to delete the
	whole character string, press and hold <<.
Enter a space	Press 0 to enter a space between characters.

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If you want to...	Then...
Enter special characters and	Press	*	to display and enter these symbols * + - / = \ : ;
symbols	Press	0	to display and enter these symbols space , . ‘ “ | _ ~ ’
	Press	#	to display and enter these symbols # ? ( ) [ ] { }
	Press	1@	to display and enter these symbols ! @ < > $ % ^ &
Cancel editing mode	Choose Options > Cancel to return to the menu option or main screen.

Registering with TAPS

After your phone is connected to the wireless LAN network, your phone administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, enter the TAPS extension provided by your phone administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, disconnect. The phone will re-start.

Accessories for the Cisco Unified Wireless IP Phone 7921G

The following phone accessories are available for your phone:

•Standard and extended batteries

•AC power supplies for different geographical areas

•Desktop charger with speakerphone

•Carrying cases

•Lock sets

For a complete list of accessories, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide.

Headset Information

To use a headset, see Using a Handset, Headset, and Speakerphone, page 43. Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

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Connecting Your Phone

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See Using External Devices, page 5 for more information.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets, but some of the headsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets for your phone, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide and:

•http://www.plantronics.com

•http://www.jabra.com

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An Overview of Your Phone

Your Cisco Unified Wireless IP Phone 7921G is a full-feature telephone that provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.

Depending on the configuration, your phone supports:

•Wireless access to your phone number and the corporate directory.

•Access to network data, XML applications, and web-based services.

•Online customizing of phone features and services from your User Options web pages.

•An online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the figure below to identify buttons and hardware on your phone.

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An Overview of Your Phone

1

2

17

3

16

15

14
13
12	1@
11	4		GHI
	7	P	QRS
10	*

2	ABC	3	DEF
5	JKL	6	MNO
8	TUV	9	WXYZ
0		#
			7921

4

5

6

7

8

9	180258

1	Indicator light	Provides these indications:
	(LED)	• Solid red—Phone is connected to power source and battery is charging.
		• Solid green—Phone is connected to power source and battery is fully
		charged.
		• Slow blinking red—Voice message. (Phone can be charging or fully
		charged.)
		• Fast blinking red—Incoming call. (Phone can be charging or fully charged.)
		• Slow blinking green—Phone is disconnected from power source and within
		service coverage area.
2	Headset port	Port for plugging in a headset or ear bud.

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3Speaker button

4Right softkey button

5Navigation button

6Select button

7Power/End button (red)

8Pound (#) key

#

9Zero (0) key

0

10Asterisk (*) key

*

11Keypad

Toggles the speaker mode on or off for the phone.

Activates the Options menu for access to the list of softkeys. Sometimes displays a softkey label.

Accesses these menus and lists from the main screen.

(Directory)

(Line View)

(Settings)

(Services)

Allows you to scroll up and down menus to highlight options and to move left and right through phone numbers and text entries.

Activates the Help menu from the main screen.

Allows you to select a menu item, a softkey, a call, or an action.

Turns the phone on or off, diverts a ringing call to your voice messaging system, or ends a connected call. If there is no voice messaging system, then silences the ring.

When using menus, acts as a shortcut to return to the main screen.

Toggles between locking and unlocking the key pad.

Allows you to enter these special characters when you are entering text:

# ? ( ) [ ] { }

Enters “0” when dialing a number. Allows you to enter a space or these special characters when you are entering text:

, . ‘ “ | _ ~ ’

Toggles between Ring and Vibrate mode.

Allows you to enter these special characters when you are entering text:

* + - / = \ : ;

Allows you to dial numbers, enter letters, and choose menu items by number.

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An Overview of Your Phone

12 One (1) key

1@

13 Answer/Send

button (green)

14 Left softkey button

15 Mute button

16 Volume button

17 Push to Talk button

Enters “1” when dialing a number. Allows you to access the voice messaging system.

Allows you to enter these special characters when you are entering text:

! @ < > $ % ^ &

Allows you to answer a ringing call or, after dialing a number, to place the call.

Activates the softkey option displayed on the screen.

Toggles the mute feature on or off.

When the phone is idle, controls the ring volume, vibrate option or turns off the ring.

During a call, controls the speaker volume for the handset, headset, and speaker mode.

Available with some XML applications; when being used, an icon displays on the phone status line.

Understanding Phone Screen Features

Because the Cisco Unified Wireless IP Phone 7921G has only two softkeys, the Options softkey displays the list of available feature options for the phone. The features in the Options list change depending on whether the phone is idle or in an active call. This is what your main phone screen looks like with the Options list open.

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1 2

3

6

5

4

1	Phone Status line	Displays these icons (if active) and your directory number:
		Battery icon—Shows the level of charge in battery
		Signal icon—Shows the degree of signal strength
		Key lock icon—Indicates the keypad is locked
		Speaker icon—Indicates speaker mode is active
		Mute icon—Indicates mute is active
		Headset icon—Indicates headset is plugged into phone
		Ringer Off icon—Indicates the phone alert is silent
		Vibrate icon—Indicates the phone alert is vibrate only
		Vibrate and ring icon—Indicates the phone alert is ring and vibrate
		Desk Top Charger icon—Indicates the phone is docked in the charger.
		Voice Message icon—Indicates you have a voice message
		Push to Talk icon—Indicates the Push to Talk feature is engaged
	10140	Primary phone line—Displays the phone number (directory number)
		for your primary phone line
2	Date and Time line	Displays time and date information
	12:39 06/20/06
3	Options Menu	Displays softkey features for the current call state

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		An Overview of Your Phone
4	Softkey labels area	Displays softkey options and provides access to the Options list of
	Message - Hide	softkey features.
		Displays the active navigation arrows for the menu or screen.
5	Status and information	Provides phone status or instructions
	Your current options
6	Main phone screen	Displays four menu icons and Help

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to...	Then...
Open a feature menu	Use the Navigation button to press one of these arrows that open a menu:
	(Directory)
	(Line View)
	(Settings)
	(Services)
Scroll through a menu	Press the Navigation button up or down.
or list

Select a menu option

Do one of these:

•Press the keypad number key for the item.

•Scroll to highlight the item, and then press the button (center of the navigation button).

Go back one level in a Press Back.
feature menu	Note	Pressing	(red button) from any level of a menu closes the menu
		and returns you to the main screen.

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If you want to...	Then...
Reposition the cursor	Press the Navigation button left or right.
to edit a phone number
or name
Select a highlighted call	Press	.
or option
Access Help	From the main screen, press		.

Understanding the Help System on Your Phone

Your phone provides an online help system. Help topics appear on the screen.

If you want to...	Then...
View the main menu	Press	and wait a few seconds for the menu to display. Main menu
	topics include:
	• About Your Cisco Unified IP Phone—Details about your phone
	• How do I...?—Procedures for common phone tasks
	• Calling Features—Descriptions and procedures for calling features
	• Help—Tips on using and accessing Help
Get help using Help	Press	, wait for the online help main menu to display, and then choose
	Help.

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An Overview of Your Phone

Using Phone Buttons

The phone keypad and buttons provide these shortcuts to frequently used functions.

If you want to...

Lock or unlock the phone keypad

Toggle between ringing and vibrating mode

Listen to voice messages

Adjust the volume during a call

Change the ring pattern for your calls

Then...

Press and hold the	#	key (3 seconds). The screen displays
“Keypad Locked!” and the			icon displays at the top of
the Main screen.

Press any key and the screen displays “Unlock Keypad?” Press Yes, the icon disappears and the screen displays “Keypad Unlocked!” or press No to retain the keypad lock.

Note The keypad lock is temporarily disabled when you have an incoming call.

Press and hold the		*	key. The screen displays “Vibrate
On!” and the		icon displays at the top.
To switch back to the ring mode, press and hold the
*	key. The screen displays “Vibrate Off!” and the
icon disappears.

Note You can use the Volume button to set vibrate also.

Press and hold the		1@	key. The phone connects to your
voice messaging system.
Press	for a call on the handset, speaker, or headset.

When the phone is idle, press to set the ring volume, vibrate, or silent mode.

For more

information, see...

Setting the Keypad to Automatically Lock, page 49

Customizing Rings, page 45

Accessing Voice Messages, page 56

Using Phone Buttons, page 21

Customizing Rings, page 45

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

• Lines—Each corresponds to a directory number that others can use to call you. Your phone supports up to six lines. To see your phone lines, press to open Line View. You have as many lines as you have directory numbers with phone line icons in the Line View list.

•Calls—Each line can support multiple calls. Your phone supports up to 24 connected calls, but your phone administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

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Understanding Line and Call Icons

This is what your main phone screen looks like with two active calls, one on hold (23827) and another connected (3956933).

1

2

3

4

1	Phone Status line	Icons and your directory number
2	Call Activity area	Calling party information, connection duration, and call state icon
3	Status line	Status of the selected line
4	Softkey labels	Call feature and Options list

Your phone displays these icons to help you determine the line and call state.

Icon	Line or call state	Description
	On-hook line	No call activity on this line.
	Off-hook line	Line in use, but not connected to a call.
	Connected call	You are connected to the other party.
	Incoming call	A call is ringing on one of your lines.
	Remote line in use	A shared line is in use remotely.
	Call on hold	You have put this call on hold. See Using Hold and Resume,
		page 28.
	Call forward	You have forwarded your primary line. See Forwarding All Calls
	enabled	to Another Number, page 31.

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