Canon IP3500 User Manual

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Page 1

Photo Printer

Quick Start Guide

series

Page 2

Getting Help from Canon

Help Us Help You Better

Before you contact Canon, please record the following information.

Serial Number (located on the inside of the product): _________________________________________

Model Number (located on the top of the product):___________________________________________

Setup CD-ROM number (located on the CD-ROM): __________________________________________

Purchase Date: ______________________________________________________________________

Customer Technical Support Sequence*

1.Internet — www.canontechsupport.com

For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and “where to buy” instructions are found here.

2.Email Tech Support — www.canontechsupport.com

For individual attention to a special issue, try emailing our friendly technical support representatives, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours.

3.Toll-Free Live Tech Support — (1-800-828-4040)

This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).

4.Extended Service and Support — www.canonesp.com

Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s superb InstantExchange product replacement program. For further information about extending your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canonesp.com. CarePAK must be purchased during your product’s warranty period.

For more information and updated program specifics, please visit our web site at www.canontechsupport.com.

* Support program specifics are subject to change without notice.

Page 3

series

Photo Printer

Quick Start Guide

Page 4

Canon PIXMA iP3500 series Photo Printer Quick Start Guide.

This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws, this manual may not be reproduced in any form, in whole or in part, without the prior written consent of Canon U.S.A., Inc.

Disclaimer

Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide to your Canon PIXMA iP3500 series Photo Printer. All statements, technical information and recommendations in this manual and in any guides or related documents are believed reliable, but the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended to be, nor should they be understood to be, representation or warranties concerning the products described.

Specifications are subject to change without notice.

Depending on your application program, operations may differ. For details, refer to the instruction manual of your application. The steps described in this manual are in Windows Vista™ operating system Ultimate Edition (hereafter referred to as “Windows Vista”) and Mac

OS X v.10.4.x.

As an

ENERGY STAR

STAR

guidelines for energy efficiency.

Partner, Canon Inc. has determined that this product meets the ENERGY

All information regarding non-Canon products was compiled from publicly available information. No representation is made regarding the accuracy thereof.

About Consumables

Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.

Trademarks

z “Microsoft” is a registered trademark of Microsoft Corporation.

z “Windows” is a trademark of Microsoft Corporation, registered in the U.S. and other countries.

z “Windows Vista” is a trademark of Microsoft Corporation.

z “Macintosh” and “Mac” are trademarks of Apple Inc., registered in the U.S. and other countries.

Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042

Page 5

Table of Contents

Before Using the Printer ................................2

Turning the Printer On and Off .......................2

Loading Printing Paper ................................... 4

Hints for Handling the Paper Source..............7

Loading Paper ..............................................10

Loading Envelopes ....................................... 14

Loading Small-Sized Paper.......................... 16

Printing from Your Computer......................17

Printing with Windows...................................17

Printing with Macintosh.................................18

Printing Photographs Directly

from a Compliant Device .......................19

Printing Photographs Directly

from a Compliant Device ..............................19

About PictBridge Print Settings.....................21

Routine Maintenance ...................................23

Replacing an Ink Tank..................................23

Keeping the Best Printing Results ................ 28

When Printing Becomes Faint or Colors

Are Incorrect .................................................29

Printing the Nozzle Check Pattern................30

Examining the Nozzle Check Pattern ........... 32

Print Head Cleaning......................................33

Print Head Deep Cleaning............................36

Aligning the Print Head.................................38

Cleaning Your Printer ...................................44

Troubleshooting ...........................................52

Cannot Install the Printer Driver....................53

Cannot Connect to Computer Properly......... 54

Print Results Not Satisfactory.......................55

Printer Does Not Start...................................59

Printer Moves But Ink Is Not Ejected ............60

Paper Does Not Feed Properly.....................61

Paper Does Not Feed from the Paper Source

Specified in the Printer Driver.......................61

Paper Jams...................................................62

ALARM Lamp Flashes Orange.....................64

Error Message Appears on the Computer

Screen ..........................................................66

Error Message Appears on a PictBridge

Compliant Device..........................................68

Appendix ....................................................... 70

How to Use the Documentation Provided..... 70

Reading the On-screen Manuals..................71

Specifications................................................72

Safety Precautions .......................................74

Users in the U.S.A. ....................................... 77

Index .............................................................. 81

Page 6

Before Using the Printer

Turning the Printer On and Off

Turn on the printer before printing.

Note

Auto Power On/Off Feature

You can set the printer to turn on and off automatically.

z Auto Power On: Automatically turns on the printer when print data is sent from the computer. z Auto Power Off: Automatically turns off the printer when no print data is sent for a certain interval.

Set this setting in the Maintenance sheet of the printer driver in Windows®, and in the Canon IJ Printer Utility on a Macintosh

 Turning on the Printer

Before turning on the printer, confirm the following.

z The Print Head and ink tanks are set into place.

z The printer is connected to your computer (or a compatible device).

z The printer driver is installed.

Note

If preparatory operations above are not complete, follow your setup sheet to complete them.

1 Press the POWER button.

The POWER lamp flashes green, and changes to steady, non-flashing light.

. For setting details, refer to the PC Printing Guide on-screen manual.

Important

If the ALARM lamp begins to flash orange, see “ALARM Lamp Flashes Orange” on page 64.

2 Turn on your computer.

2 Before Using the Printer

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 Turning off the Printer

1 To turn off the printer, press the POWER

button.

When the POWER lamp stops flashing, the printer is turned off.

Important

About the Power Plug

When removing the power plug after turing off the printer, be sure to confirm that the POWER lamp is not lit. If the power plug is removed from the wall outlet with the POWER lamp still lit or flashing green, the printer may become unable to print.

See “Keeping the Best Printing Results” on page 28.

3Before Using the Printer

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Loading Printing Paper

This section describes how to load printing paper in the Rear Tray and the Front Tray.

Note

z At purchase, the printer is set to feed from the Rear Tray. If you are printing without changing paper

source settings, load paper in the Rear Tray.

z You cannot load paper other than A4, Letter, or B5-sized plain paper in the Front Tray. When using any

other type of paper, load it in the Rear Tray. For details on loading paper, see “Loading Paper” on page 10.

 Using Specialty Media

Canon recommends that you use Canon genuine media to ensure optimal print quality.

z Photo Quality Media

z Glossy Photo Paper

z Matte Photo Paper

z Photo Paper Plus Double Sided

z Photo Paper Plus Glossy

z Photo Paper Plus Semi-gloss

z Photo Paper Pro

z Photo Stickers

z Media Suited for Business

Documents

z High Resolution Paper

4 Before Using the Printer

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 Paper Handling

z Recommended Paper and Requirements

Media Type

Plain Paper

Model

Paper Support Load Limit Paper

Rear Tray Front

Tray

— 150 sheets 100

Output Tray Load Limit

Position of the Paper Thickness

Lever

Printer Driver Setting for Media Type

50 sheets Left Plain Paper

sheets

Envelopes — 10 envelopes Not

loadable

High Resolution

HR-101N 80 sheets Not

loadable

Paper

Super White

SW-201 100 sheets 80 sheets 50 sheets Left Plain Paper

1 envelope Right Envelope

50 sheets Left High

Resolution Paper

Paper

Glossy Photo Paper

Glossy Photo Paper “Everyday Use”

Matte Photo Paper

Photo Paper Glossy

Photo Paper Plus Semi-

gloss

Photo Paper

Pro

Photo Paper Plus Glossy

Photo Paper Plus Double

*6*7

Sided

GP-401 A4, Letter,

5" x 7" /

GP-501 Not

127.0 x 177.8 mm, 8" x 10" /

203.2 x 254.0

MP-101 Not

mm: 10 sheets 4" x 6" / 101.6 x

GP-502 Not

152.4 mm, Wide: 20

SG-101, SG-201

PR-101 Not

PP-101 Not

sheets Credit card:

20 sheets (Rear Tray

only)

PP-101D 1 sheet Not

Not loadable

loadable

Not loadable

loadable

Photo Stickers PS-101 1 sheet Not

loadable

T-Shirt Transfers

TR-301 1 sheet Not

loadable

Left Glossy Photo

Paper

Left Glossy Photo

Paper

Left Matte Photo

Paper

Left Glossy Photo

Paper

Left Photo Paper

Plus Glossy

Left Photo Paper

Pro

Left Photo Paper

Plus Glossy

Left Photo Paper

Plus Double Sided

Left Photo Paper

Plus Glossy

Right T-Shirt

Transfers

*1 Paper with a Model Number is Canon specialty media. Refer to the instruction manual

supplied with the paper for detailed information on the printable side and notes on handling paper. For information on the paper sizes available for each Canon genuine paper, visit our website. You may not be able to purchase some Canon genuine papers depending on the country or region of purchase. Paper is not sold in the US by Model Number. Purchase paper by name.

*2 If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever

set to the right. It may improve print quality. Reset the Paper Thickness Lever after you finish printing. For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the User’s Guide on-screen manual.

5Before Using the Printer

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*3 Proper feeding of paper may not be possible at the maximum capacity depending on the

type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to around half (around 0.2 inches / 5 mm in paper stack height).

*4 Feeding this paper from the Front Tray can damage the printer. Load in the Rear Tray.

*5 We recommend that you remove the previously printed sheet from the Paper Output Tray

before continuously printing to avoid blurs and discoloration.

*6 When loading paper in stacks, the print side may be marked as it is fed in or sheets may be

stuck to one another causing them not to be fed properly. In this case, load one sheet at a time.

*7 This paper cannot be used in Macintosh.

Important

Put unused paper back into the package, and store them avoiding heat, humidity, and direct sunlight.

Note

For a detailed description of printing media types, refer to “Printing Media” in the User’s Guide onscreen manual.

z Media Types You Cannot Use

Do not use the following types of paper. Using such paper will not only produce unsatisfactory results, but can also cause the printer to jam or malfunction. Additionally, when printing on A5 or smaller sized paper, do not use paper thinner than a post card, including plain paper or notepad paper cut to a small size.

z Folded, curled, or wrinkled paper

z Damp paper

z Paper that is too thin (weighing less than 17 lb / 64 gsm)

z Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than

28 lb / 105 gsm)

z Picture postcards

z Postcards affixed with photos or stickers

z Any type of paper with holes

z Paper that is not rectangular

z Paper bound with staples or glue

z Paper with adhesives

z Paper decorated with glitter, etc.

6 Before Using the Printer

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Hints for Handling the Paper Source

This printer offers two paper sources to load printing paper; the Rear Tray (A) and the Front Tray (B).

(A)

(B)

Here are some hints for handling these paper sources according to how you are using them.

Note

z Some types and sizes of paper are not loadable in the Front Tray and requires the use of the Rear Tray.

See “Paper Handling” on page 5. For details on loading paper, see “Loading Paper” on page 10.

z Printer driver settings may be required depending on the usage. For details on printer driver settings,

refer to the PC Printing Guide on-screen manual.

 When Printing for the First Time

At purchase, the printer is set to feed from the Rear Tray.

If you are printing without changing paper source settings, load paper in the Rear Tray.

Note

For details on loading paper, see “Loading Paper in the Rear Tray” on page 10.

 Changing the Paper Source

In the printer driver, select a Paper Source. For details on printer driver settings, see “Printing with Windows” on page 17 or “Printing with Macintosh” on page 18.

Note

If you select Front for Plain Paper, the printer will automatically switch to the Front Tray only when A4, Letter, or B5-sized paper is selected for Page Size (or Paper Size), and Plain Paper is specified for Media Type.

7Before Using the Printer

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(A)

(A) Switch paper source here.

Note

z Some types and sizes of paper are not loadable in the Front Tray and requires the use of the

Rear Tray. See “Paper Handling” on page 5. For details on loading paper, see “Loading Paper” on page 10.

z Printer driver settings may be required depending on the usage. For details on printer driver

settings, refer to the PC Printing Guide on-screen manual.

 If You Print Regularly on Photo Paper as well as on Plain Paper

You can load photo paper in the Rear Tray and plain paper in the Front Tray.

You can print more efficiently by selecting Front for Plain Paper, since the paper source will be switched automatically to the Front Tray for this paper.

(A)

(B)

(A) Rear Tray: Load paper of various types and sizes, including photo paper

(B) Front Tray: Load A4, Letter, or B5-sized plain paper.

8 Before Using the Printer

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z Choosing the paper source to match the location of the printer

You can choose to use only either the Rear Tray or Front Tray according to the location of the printer. For example, if you intend to install the printer in a small place, such as on a shelf with minimal space, you can use just the Front Tray for printing.

Note

You cannot load paper other than A4, Letter, or B5-sized plain paper in the Front Tray. When using any other type of paper, load it in the Rear Tray. For details on loading paper, see “Loading Paper” on page 10.

9Before Using the Printer

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Loading Paper

Important

z If you cut plain paper to 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, or 2.13" x 3.39" /

54.0 x 86.0 mm (credit card-size) for a trial print, it can cause paper jams.

z You cannot print on postcards affixed with photos or stickers. z Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can cause the

paper to be jammed.

(A) (B)

Note

z We recommend using genuine Canon photo media when printing photographs. For details on the

specialty media Canon provides for use with its various printers, see “Using Specialty Media” on page 4.

When Printing on Plain Paper

z You can use general copy paper or Canon’s Super White Paper. When printing on both sides, we

recommend Canon’s Super White Paper Double-Sided. Paper size: – Standard sizes: Rear Tray: A4, B5, A5, Letter, Legal

– Non-standard sizes for the Rear Tray: 2.13 x 3.39 inches to 8.5 x 23 inches / 54.0 x 86.0 mm to

215.9 x 584.2 mm

Paper weight: 17 to 28 lb / 64 to 105 gsm (non-Canon genuine plain paper)

 Loading Paper in the Rear Tray

Front Tray: A4, B5, Letter

1 Flatten the four corners of the paper before loading it.

Note

z Align the edges of paper neatly before loading. Loading paper without aligning the edges may

cause paper jams.

z If paper is curled, hold the opposing curled corners and gently bend them in the opposite

direction until the paper becomes completely flat. See “Paper is curled.” on page 58.

z To avoid curling, handle paper as follows.

– When you are not using the printer, remove paper from the Rear Tray, and put unused paper

back into the package and keep them on a level surface.

– Take out only the necessary number of sheets from the package, just before printing.

10 Before Using the Printer

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2 Prepare to load paper.

(1) Open the Rear Tray and pull out the Paper

Support to support the paper.

(2) Open the Front Tray.

(3) Extend the Output Tray Extension.

Note

When closing the Output Tray Extension after printing, lift it up slightly.

(1)

(4)

(4) Adjust the position of the Paper Thickness

Lever. Set it to the right when printing on envelopes or T-shirt transfers, and left when printing on any other type of the paper. See “Paper Handling” on page 5.

Note

If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever set to the right. It may improve print quality.

Reset the Paper Thickness Lever to the left when you finish printing. For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the User’s Guide on-screen manual.

3 Load the paper.

(1) Load the paper in the Rear Tray with the print

side facing UP.

Important

Do not load higher than the Load Limit Mark (A).

(2) Align the paper stack against the Cover Guide

on the right side of the Paper Support.

Note

Make sure that the Cover Guide is set upright when you load paper in the Rear Tray.

(3) Pinch the Paper Guide and slide it against the

left side of the paper stack.

(2)

(3)

(A)

(1)

(3)

(2)

4 Select Rear Tray for Paper Source, and the size and type of the loaded paper in

Page Size (Paper Size) and Media Type in the printer driver.

Note

For details on printer driver settings, see “Printing with Windows” on page 17 or “Printing with Macintosh” on page 18.

11Before Using the Printer

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 Loading Paper in the Front Tray

You can load A4, Letter, or B5-sized plain paper (such as Canon Super White Paper SW-201) in the Front Tray. You cannot load any other paper in the Front Tray.

1 Flatten the four corners of the paper before loading it.

See “Flatten the four corners of the paper before loading it.” on page 10.

2 Prepare to load paper.

(1) Open the Front Tray.

(2) Extend the Output Tray Extension.

(3) Set the Paper Thickness Lever to the left.

Note

(3)

(2)

3 Load the paper with the print side facing DOWN.

(1) Load the paper into the Front Tray with the

print side facing DOWN and the leading edge

to the far side.

Important

Do not load higher than the Load Limit Mark (A).

(2) Align the right edge of the paper stack against

the inner face of the Front Tray.

(3) Align the near and left edges of the paper stack

with the Paper Size Mark.

(4) Pinch the Paper Guide and slide it until it lightly

touches the left side of the loaded paper stack.

Important

If the Paper Guide is pressed too firmly against the side of the loaded paper, the paper may bend

and not feed properly.

Important

When loading paper in the Front Tray, refer to the illustration left and make sure not to load paper with the wrong side up.

(A)

(1)

(4)

(3)

(1)

(2)

12 Before Using the Printer

Page 17

4 Select Front Tray for Paper Source, and the size and type of the loaded paper in

Page Size (or Paper Size) and Media Type in the printer driver.

Note

For details on printer driver settings, see “Printing with Windows” on page 17 or “Printing with Macintosh” on page 18.

13Before Using the Printer

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Loading Envelopes

Envelopes must be fed from the Rear Tray. Use either European DL or US Comm. Env. #10-sized envelope.

Important

z Do not use the following envelopes:

– Envelopes with a double flap (or sticker flaps) – Envelopes with an embossed or treated surface – Envelopes with pressure seals – Envelopes whose gummed flaps are already moistened and adhesive

z Select either DL Env. or Comm. Env. #10 in the printer driver according to the envelope size you are

using. If you do not, the address will be printed in the wrong direction.

z In Windows, print guidance will be displayed when envelopes are printed. To prevent display of print

guidance, refer to “Printing Envelopes” in the PC Printing Guide on-screen manual.

1 Prepare the envelopes.

z Press down on all four corners and edges of the envelopes to flatten them.

z If the envelopes are curled, hold the opposite corners and gently twist them in the opposite

direction.

z If the flap of an envelope is curled, flatten it.

z If the leading edge of an envelope is puffed up or curled, use a pen to press the envelope

flat and sharpen the crease. Press the envelope flat, working from the middle to the edge.

* The above illustrations show a side view of the leading edge of the envelope.

Important

The envelopes may jam in the printer if they are not flat or the edges are not aligned. Make sure that no curl or puff exceeds 0.1 inches / 3 mm.

14 Before Using the Printer

Page 19

2 Retract the Paper Support.

(1)

Important

Envelopes may not be fed properly if the Paper Support is extended.

3 Load the envelopes.

(2)

(1) Load the envelope against the Cover Guide

(the right side of the Paper Support). Load with the address side facing UP and the rear flaps DOWN on the left. Up to 10 envelopes can be

loaded at once.

(3)

Important

Make sure that the Cover Guide is set upright, when you load paper in the Rear Tray.

(2) Pinch the Paper Guide and slide it against the

left side of the envelope.

(3) Set the Paper Thickness Lever to the right.

Note

(A) Printing orientation (B) Make sure the flaps are folded.

4 Specify the settings in the printer driver.

(1) Select Envelope in Media Type.

(2) Select the size for envelopes.

In Windows, select DL Env. or Comm. Env. #10 in Page Size. In Macintosh, select DL Envelope or #10 Envelope in Paper Size.

(3) Select Landscape in Orientation.

Important

Be sure to set the printer driver setting properly. If you do not, the address will be printed in the wrong direction.

Note

For details on printer driver settings, see “Printing with Windows” on page 17 or “Printing with Macintosh” on page 18.

(B)

(A)

15Before Using the Printer

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Loading Small-Sized Paper

You can use 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, and Credit card-sized papers.

Important

Small-sized paper must be fed from the Rear Tray.

 Loading Small-Sized Paper in the Rear Tray

1 Load the paper.

(1) Load the paper into the Rear Tray with the print

side facing UP.

(2) Align the paper stack against the Cover Guide

on the right side of the Paper Support.

Note

Make sure that the Cover Guide is set upright when you load paper in the Rear Tray.

(3) Pinch the Paper Guide and slide it against the

left side of the paper stack.

(3)

(1)

(2)

2 Select Rear Tray for Paper Source, and the size and type of the loaded paper in

Page Size (or Paper Size) and Media Type in the printer driver.

Note

For details on printer driver settings, see “Printing with Windows” on page 17 or “Printing with Macintosh” on page 18.

16 Before Using the Printer

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Printing from Your Computer

This section describes the procedure for basic printing.

Printing with Windows

Turn on the printer and load the paper in the printer.

See “Turning the Printer On and Off” on page 2 and “Loading Printing Paper” on page 4.

2 Create a document or open a file to print using an appropriate application software.

3 Select Print on the application software’s File

menu.

4 Make sure that Canon XXX (where “XXX” is

your printer’s name) is selected in Select

Printer, and click Preferences (or Properties).

5 Specify the required settings and click OK.

You can change the paper source to be used with the printer driver. For details, refer to “Changing the Paper Source” in the User’s Guide on-screen manual.

Note

For details on other printer driver functions, click Help or Instructions to view the online help or the PC Printing Guide on-screen manual. Instructions is only displayed when the on-screen manuals are installed.

6 Click Print (or OK).

17Printing from Your Computer

Page 22

Printing with Macintosh

Turn on the printer and load the paper in the printer.

See “Turning the Printer On and Off” on page 2 and “Loading Printing Paper” on page 4.

2 Create a document or open a file to print using an appropriate application software.

3 Select Page Setup on the application

software’s File menu.

4 Make sure that your printer’s name is

selected in Format for.

5 Select the desired paper size in Paper Size.

6 Click OK.

7 Select Print on the application software’s File menu.

8 Select Quality & Media in the pop-up menu.

9 Specify the required settings.

You can change the paper source to be used with the printer driver. For details, refer to “Changing the Paper Source” in the User's Guide on-screen manual.

Note

For details on other printer driver functions, click to view the PC Printing Guide on-screen manual. If the on-screen manuals are not installed, the PC Printing Guide on-screen manual is not displayed even if is clicked.

10 Click Print.

18 Printing from Your Computer

Page 23

Printing Photographs Directly from a Compliant Device

You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile phone using a USB cable recommended by the device’s manufacturer, and print recorded images directly without using a computer.

z Connectable Devices

PictBridge is an industry standard enabling a range of digital photo solutions, including the direct printing of photos from a digital still camera, camcorder or mobile phone* without the need to use a computer. A device can be connected to this printer for direct printing regardless of the manufacturer or the model as long as it complies with the PictBridge standard.

* PictBridge compatible digital still cameras, digital camcorders, and camera-equipped mobile

phones are hereafter collectively referred to as “PictBridge compliant device”.

A device with this mark is PictBridge compliant.

z Printable Image Data Format

This printer prints images taken with a DCF (Design rule for Camera File system) ver. 1.0/2.0compatible digital camera (Exif ver. 2.2/2.21 compliant), as well as PNG files.

Printing Photographs Directly from a Compliant Device

To connect a PictBridge compliant device to this printer, use a USB cable recommended by the device’s manufacturer.

Caution

Do not connect any equipment other than PictBridge compliant devices to the Direct Print Port of the printer. If you do so, electric shock, fire, or damage to the printer could result.

Important

Never disconnect the USB cable during printing unless when explicitly allowed to by the PictBridge compliant device. When disconnecting the USB cable between the PictBridge compliant device and printer, follow the instructions given in the device’s instruction manual.

Note

When printing photos with the PictBridge compliant device connected to the printer, we recommend the use of the AC adapter supplied with the device. If you are using the device battery, be sure to charge it fully.

1 Prepare for printing.

(1) Turn on the printer.

See “Turning the Printer On and Off” on page 2.

(2) Load paper.

See “Loading Printing Paper” on page 4

Note

When printing directly from a PictBridge compliant device, you can only use the Rear Tray as the paper source. Do not load paper in the Front Tray.

19Printing Photographs Directly from a Compliant Device

Page 24

2 Connect the PictBridge compliant device to the printer.

Note

Depending on the model or brand of your device, you may have to select a print mode compliant with PictBridge before connecting the device. You may also have to turn on the device or select Play mode manually after connecting the device to the printer.

Perform necessary operations on the PictBridge compliant device before connecting it to this printer according to instructions given in the device’s instruction manual.

(1) Make sure that the PictBridge compliant

device is turned off.

(2) Connect the PictBridge compliant device to

the printer using a USB cable recommended by the manufacturer of the device. The device turns on automatically.

If your device does not turn on automatically, turn it on manually.

(3) Set up the PictBridge compliant device for

direct printing.

will appear on the LCD of the device

when the printer is correctly connected.

3 Specify the print settings such as paper type and layout.

See “About PictBridge Print Settings” on page 21.

You can make settings using the menu on the LCD of your PictBridge compliant device.

Select the size and type of paper that you loaded in the printer.

(2)

4 Start printing from your PictBridge compliant device.

20 Printing Photographs Directly from a Compliant Device

Page 25

About PictBridge Print Settings

 Settings on a PictBridge Compliant Device

This section describes the print settings on a PictBridge compliant device. When operating the device, be sure to follow the instructions given in the instruction manual of your PictBridge compliant device.

Note

z In the following description, names of setting items are given according to those used in Canon-

brand PictBridge compliant devices. Setting item names may be different depending on the brand or model of your device.

z Some setting items explained below may not be available on some devices.

When you cannot change print settings on a device, the printer prints images as follows: – Paper size: 4" x 6"/101.6 x 152.4 mm – Paper type: Photo – Layout: 1-up, Borderless – Date/File No. Print: Off (not printed) – Image Optimize: On (the shooting information will be used for optimized printing)

z Paper size and Paper type Settings

The following sizes and types of printing paper can be used when printing from a PictBridge compliant device.

z Paper size

4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm Credit card, 8" x 10" / 203.2 x 254.0 mm, A4, Letter, Wide

z Paper type

Paper Type Setting

Plain Paper

Loadable Paper

Super White Paper or other plain paper

Photo Photo Paper Plus Glossy

Glossy Photo Paper

Glossy Photo Paper “Everyday Use”

Photo Paper Glossy

Photo Paper Plus Semi-gloss

Photo Stickers

Fast Photo Photo Paper Pro

The available page sizes vary depending on the media type. For details, visit our website. *1 Can be selected only on certain Canon-brand PictBridge compliant devices. *2 Plain Paper can be selected for Paper type only when Paper size is set to A4 or 8.5" x

11" (Letter). When Paper type is set to Plain Paper, borderless printing will be disabled even when Layout is set to Borderless.

*3 You may not be able to purchase some Canon genuine papers depending on the country

or region of purchase.

*4 When printing on Photo Paper Plus Semi-gloss 8" x 10" / 203.2 x 254.0 mm (SG-201),

select 20 x 25 cm/8" x 10" for Paper size and Default for Paper type.

*5 Exclusively used to print photo stickers. When printing on sticker paper, select 10 x 15

cm/4" x 6" in Paper size and Photo for Paper type. Do not set Layout to Borderless.

21Printing Photographs Directly from a Compliant Device

Page 26

z Layout Setting

Various layout options are available.

z Bordered/Borderless: You can select whether or not to print an image with a border.

z N-up: You can use this option when printing on sticker paper, or A4- or Letter-sized paper.

Sticker paper: When you select 10 x 15 cm/4" x 6" for Paper size, you can print 16 images

A4 or Letter-sized paper: When you select A4 or 8.5" x 11" (Letter) for Paper size, you can

on a single sheet of paper.

print 4 images on a single sheet of paper.

z Date/File No. Print Setting

You can specify whether the date and/or file number will be printed.

Note

z If the images already have dates superimposed when shot, set this PictBridge setting item to

Off. If you select Date, File No., or Both, the date and/or file number will be printed over the date printed by the device’s function.

z Depending on the paper size and layout, the date will only be printed even when Both is

selected.

z Image Optimize Setting

You can select the optimization method to obtain high print quality. When you select On, the shooting information is used to print the optimized image.

If you are using a Canon-brand PictBridge compliant device, the following additional options may be available, depending on the model.

– VIVID makes green and blue more lively. – NR (Noise Reduction) reduces the noise on blue areas like the sky as well as on black areas.

z Trimming Setting

You can select an area to print.

22 Printing Photographs Directly from a Compliant Device

Page 27

Routine Maintenance

Replacing an Ink Tank

This section explains the way to confirm the ink status and the procedure to replace ink tanks.

When ink runs out or other errors occur, the ALARM lamp flashes orange to inform you of the error. See “ALARM Lamp Flashes Orange” on page 64 and confirm how to handle it. When printing from your computer, error messages appear on your computer screen as well.

Note

z Be sure to install the ink tanks in the correct order indicated by the label on the Print Head Holder. The

printer will not print if an ink tank is installed in the incorrect position.

z For information on the compatible ink tanks, refer to the back cover of this guide. z If printing becomes faint or white streaks appear despite sufficient ink levels, see “When Printing

Becomes Faint or Colors Are Incorrect” on page 29.

 Getting the Ink Status Information

You can confirm the status of ink tanks in the following two ways:

z “With the Ink Lamps” on page 23

z “With the Computer Screen” on page 24

z With the Ink Lamps

You can confirm the status of each ink tank by the ink lamps. Open the Top Cover of the printer to confirm how the ink lamps light or flash.

z Ink lamp is on

The ink tank is correctly set and there is enough ink remaining to print.

z Ink lamp is flashing

Flashing slowly (at around 3-second intervals)

......Repeats

Ink is low. You can continue printing for a while, but we recommend you to have a new ink tank available.

Flashing quickly (at around 1-second intervals)

......Repeats

The ink tank is inserted in the wrong position or it is empty. Ensure that the ink tank is in the correct position as directed by the label on the Print Head Holder. If the position is correct and its lamp flashes, it is empty. Replace it with a new one.

z Ink lamp is off

The tank is not set properly. Press the mark on the ink tank until the tank clicks into place. If it does not click into place, make sure that all packaging material is peeled off the ink tank. See “Prepare the replacement tank.” on page 26. If the lamps are still off after reinserting the ink tanks, there has been an error and the printer cannot print.

23Routine Maintenance

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z With the Computer Screen

You can confirm the status of each ink tank on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh).

(A)

(A) Confirm whether any symbols are displayed here.

Ink is low. You can continue printing for a while, but we recommend you to have a new ink tank available.

Ink may have run out. Confirm the number of the times the ALARM lamp is flashing, and see “Four Flashes: Ink tank is not installed properly. / Ink may have run out.” on page 64 or “Sixteen Flashes: Ink has run out.” on page 65 in “ALARM Lamp Flashes Orange” on page 64, and take appropriate action.

Note

Message may be displayed during printing. Confirm the displayed message and take appropriate action.

Follow the procedure below to open each of the confirmation screens.

(1) Open the printer properties dialog box.

Refer to “Opening the Printer Properties Dialog Box Directly from Control Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual.

(2) Click View Printer Status on the Maintenance sheet.

To confirm the ink tank information, click the Ink Details menu.

(A)

Note

You can also display the printer status monitor by clicking the Canon XXX (where “XXX” is your printer’s name) which appears on the taskbar during printing.

(1) Open the Canon IJ Printer Utility.

Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen manual.

(2) Select Ink Level Information in the pop-up menu.

To confirm the ink tank information, click Ink Details.

24 Routine Maintenance

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 Replacing Ink Tanks

When ink tanks run out of ink, replace them using the following steps.

Important

Handling Ink

z To maintain optimal printing quality, we recommend the use of specified Canon brand ink tanks.

Refilling ink is not recommended.

z Once you remove an ink tank, replace it immediately. Do not leave the printer with ink tanks

removed.

z Replace empty tanks with new ones. Inserting partially used ink tanks may cause the nozzles to

clog. Furthermore, with such tanks, the printer will not be able to inform you when to replace the tanks properly.

z Once an ink tank has been installed, do not remove it from the printer and leave it out in the

open. This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

z Color ink may be consumed even when printing a black-and-white document or when black-

and-white printing is specified. Color ink is also consumed in Print Head Cleaning and Print Head Deep Cleaning, which may be necessary to maintain the printer ’s performance. When an ink tank is out of ink, replace it immediately with a new one.

1 Open the Front Tray.

2 Make sure that the printer is on, and then open the Top Cover.

The Print Head Holder moves to the center.

Caution

z Do not hold the Print Head Holder to stop or move it. z Do not touch the metallic parts inside the printer.

Important

If the Top Cover is left open for more than 10 minutes, the Print Head Holder moves to the right. Close and reopen the Top Cover to return the holder to the center.

3 Remove the ink tank whose lamp is flashing fast.

(1) Push the tab and remove the ink tank.

Important

z Handle ink tanks carefully to avoid staining clothing

or the surrounding area.

z Discard empty ink tanks according to the local laws

and regulations regarding disposal of consumables.

Note

z Do not remove more than one ink tank at a time. Be

sure to replace ink tanks one by one when replacing more than one ink tank.

z For details on ink tank flashing speed, see “Getting

the Ink Status Information” on page 23.

(A)

(A) Do NOT touch the Print Head Lock

Lever; remove only the ink tank.

25Routine Maintenance

Page 30

4 Prepare the replacement tank.

(1) Remove the new ink tank from its packaging.

(2) Pull the orange tape (A) in the direction of the

arrow to peel off the protective film.

(3) Remove the film (B) completely.

(A)

Important

Make sure that the protective film does not remain on the air hole (C). If the air hole is blocked with the remaining film, ink may leak out or may not eject properly.

(4) Remove the orange protective cap from the

bottom of the ink tank. Discard the cap once it is removed.

Important

z Do not touch the electrical contacts (E) on the ink

tank. Doing so can cause the printer to malfunction or become unable to print.

z Be sure to remove the clear film from the ink tank in

the exact order shown in step 4-(1), as failure to follow this step may cause the ink to leak and stain your clothes and hands.

z Do not squeeze the side of ink tanks as this may

cause the ink to leak out and stain your clothes and hands.

z Do not reattach the protective cap once you have

removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

z Do not touch the open ink port once the protective

cap is removed, as this may prevent the ink from being ejected properly.

z Be careful not to stain your clothes and hands with

ink on the removed protective cap.

(B)

(C)

(D)

(E)

(D) Carefully hold the protective cap

when removing it to prevent the ink from staining your fingers.

26 Routine Maintenance

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5 Install the ink tank.

(1) Insert the front end of the ink tank into the Print

Head. Make sure the position of the tank matches the label (A).

(2) Press on the mark on the ink tank until

the ink tank snaps firmly into place.

(3) Make sure that the ink lamp lights up red.

Important

The printer cannot be used unless all the ink tanks are installed.

6 Close the Top Cover.

(A)

(1)

(3)

(2)

Note

z If the ALARM lamp still flashes orange after the Top Cover is closed, see “ALARM Lamp

Flashes Orange” on page 64.

z When you start printing after replacing the ink tank, Print Head Cleaning is performed

automatically. Do not perform any other operations until Print Head Cleaning finishes. The

POWER lamp flashes green during cleaning.

27Routine Maintenance

Page 32

Keeping the Best Printing Results

To avoid drying of the Print Head and clogging of the nozzles, note the following.

Note

z Ink may blur depending on the paper in the following cases;

– Printed area is traced with a highlight pen or paint-stick, or – Printed area is traced stained with water or sweat

z If the print head nozzles get clogged, printouts will become faint or particular colors will not be printed

properly. For details, “When Printing Becomes Faint or Colors Are Incorrect” on page 29.

 When You Turn Off the Printer

Follow the procedure below to turn off the printer.

(1) Press the POWER button to turn off the printer.

(2) Confirm that the POWER lamp has gone out.

This takes a few seconds or as long as around 30 seconds.

(3) Unplug the power cord from the wall outlet.

If you are using a power outlet strip, you can switch it off instead.

When you press the POWER button to turn off the printer, the printer automatically puts a protective cap on the Print Head to prevent the ink from drying. If you remove the power cord or switch off the power outlet strip before the POWER lamp goes out, this capping will not be done properly, causing the Print Head to dry and clog.

 When You Are Not Using the Printer for a Long Time

When you are not using the printer for a long time, print in both black & white and in color, or perform Print Head Cleaning, about once a month to prevent degradation of the Print Head.

Numerous nozzles are installed in the Print Head for high-precision printing. Just as the uncapped tip of a ballpoint pen or marker becomes dry and unusable if it is not used for a long period of time, the print head nozzles become blocked by dried ink. Periodically printing or cleaning the Print Head can prevent this blockage.

28 Routine Maintenance

Page 33

When Printing Becomes Faint or Colors Are Incorrect

When printing becomes faint or colors are incorrect even if ink remains in the ink tanks, the print head nozzles are probably clogged. Print the nozzle check pattern to confirm the condition of the nozzles and then perform Print Head Cleaning.

If print results are not satisfactory, performing Print Head Alignment may improve print quality.

Note

Before performing maintenance

z Open the Top Cover and make sure that all lamps for the ink tanks are lit red.

If not, see “Getting the Ink Status Information” on page 23 and take the appropriate action.

z Make sure that the ink tank is set properly. See “Replacing Ink Tanks” on page 25. z Make sure that all the orange tapes have been peeled off. z If the ALARM lamp flashes orange, see “ALARM Lamp Flashes Orange” on page 64. z Increase the Print Quality setting in the printer driver settings.

Refer to the PC Printing Guide on-screen manual.

Step 1

See “Printing the Nozzle Check Pattern” on page 30.

If lines are missing or if white streaks appear After cleaning the

Print Head, print

and examine the

nozzle check

pattern.

Step 2

See “Print Head Cleaning” on page 33.

If the problem is not resolved after performing

Print Head Cleaning twice

Step 3

See “Print Head Deep Cleaning” on page 36.

Note

If Print Head Deep Cleaning does not resolve the problem, the Print Head may be damaged. Contact your Canon Service representative.

z If the Ruled Lines Are Shifted

See “Aligning the Print Head” on page 38.

29Routine Maintenance

Page 34

Printing the Nozzle Check Pattern

Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

Note

z You cannot feed paper from the Front Tray to print Nozzle Check Pattern. Always load paper in the

Rear Tray.

Printing the Nozzle Check Pattern Without a Computer

z Nozzle check pattern printing can be performed also from the printer itself using the RESUME/CANCEL

button.

1. With the printer on, load a sheet of A4 or Letter-sized plain paper in the Rear Tray.

2. Set the Paper Thickness Lever to the left.

3. Open the Front Tray and extend the Output Tray Extension.

4. Hold down the RESUME/CANCEL button until the POWER lamp flashes green twice, and then release it immediately.

The nozzle check pattern is printed. Do not open the Top Cover while printing. Examine the pattern and take the appropriate action. See “Examining the Nozzle Check Pattern” on page 32.

1 Make sure that the printer is on and then load a sheet of A4 or Letter-sized plain

paper in the Rear Tray.

2 Open the Front Tray and extend the Output Tray Extension.

Set the Paper Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the User’s Guide on-screen manual.

3 Open the printer properties dialog box.

4 Print the Nozzle Check Pattern.

(1) Click the Maintenance tab.

(2) Click Nozzle Check.

(3) Confirm the displayed message and click Print

Check Pattern.

The nozzle check pattern is printed. Do not open the Top Cover while printing.

Note

Clicking Initial Check Items displays the items to be checked before printing the pattern.

5 Examine the pattern and take the appropriate action.

See “Examining the Nozzle Check Pattern” on page 32.

30 Routine Maintenance

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1 Make sure that the printer is on and then load a sheet of A4 or Letter-sized plain

paper in the Rear Tray.

2 Open the Front Tray and extend the Output Tray Extension.

Set the Paper Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the User’s Guide on-screen manual.

3 Open the Canon IJ Printer Utility dialog box.

4 Print the Nozzle Check Pattern.

(1) Select Test Print in the pop-up menu.

(2) Click Nozzle Check.

(3) Confirm the displayed message and click Print

Check Pattern.

The nozzle check pattern is printed. Do not open the Top Cover while printing.

Note

Clicking Initial Check Items displays the items to be checked before printing the pattern.

5 Examine the pattern and take the appropriate action.

See “Examining the Nozzle Check Pattern” on page 32.

31Routine Maintenance

Page 36

Examining the Nozzle Check Pattern

Examine the nozzle check pattern output by the printer, and clean the Print Head if necessary.

Note

The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the ink tank if the remaining amount of ink is insufficient.

See “Replacing an Ink Tank” on page 23.

1 Confirm the printed nozzle check pattern.

(1)

(2)

(1) If lines of this pattern are missing, the Black print head nozzle needs cleaning.

Example: When lines are missing

(2) If these patterns have white streaks, the Color print head nozzle needs cleaning.

Example: When white streaks appear

2 When cleaning is necessary, click Cleaning on the Pattern Check dialog box.

To proceed to cleaning of the Print Head, go to step 4-(3) of the Windows or Macintosh Print Head Cleaning procedure, depending on your platform. See “Print Head Cleaning” on page 33.

If no lines of the group (1) pattern are missing and the group (2) patterns have no white streaks, click Exit or Quit to exit nozzle check pattern examination.

32 Routine Maintenance

Page 37

Print Head Cleaning

Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes ink, so perform Print Head Cleaning only when necessary.

Note

Cleaning the Print Head Without a Computer

The Print Head can also be cleaned from the printer itself, using the RESUME/CANCEL button.

1. Make sure that the printer is on.

2. Hold down the RESUME/CANCEL button until the POWER lamp flashes green once, and then release it immediately.

If you click Cleaning on the Pattern Check dialog box that is displayed after printing the nozzle check pattern, the Print Head Cleaning dialog box shown in of step 4-(3) in the following procedure will appear.

1 Make sure that the printer is on.

2 Open the Front Tray and extend the Output Tray Extension.

3 Open the printer properties dialog box.

4 Start Print Head Cleaning.

(1) Click the Maintenance tab.

(2) Click Cleaning.

(3) Select the ink group to be cleaned.

(4) Click Execute.

Print Head Cleaning starts when the POWER lamp starts flashing green.

Do not perform any other operations until Print Head Cleaning finishes. This takes about 50 seconds.

Note

Clicking Initial Check Items displays the items to be checked before cleaning.

(3)

(4)

(5) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper

Thickness Lever to the left. For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of

the User’s Guide on-screen manual.

33Routine Maintenance

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(6) Confirm the displayed message and click Print Check Pattern.

The nozzle check pattern is printed. Do not perform any other operations until the nozzle check pattern finishes printing.

Note

The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the ink tank if the remaining amount of ink is insufficient. See “Replacing an Ink Tank” on page 23.

5 Check the print head condition with the printed nozzle check pattern, and take

appropriate action.

See “Examining the Nozzle Check Pattern” on page 32.

Note

If the problem is not resolved after performing steps 4 and 5 twice, try Print Head Deep Cleaning. See “Print Head Deep Cleaning” on page 36.

1 Make sure that the printer is on.

2 Open the Front Tray and extend the Output Tray Extension.

3 Open the Canon IJ Printer Utility dialog box.

4 Start Print Head Cleaning.

(1) Make sure that Cleaning is selected in the pop-up menu.

(2) Click Cleaning.

(3) Select the ink group to be cleaned.

(4) Click OK.

Print Head Cleaning starts when the POWER lamp starts flashing green. Do not perform any other operations until Print Head Cleaning finishes. This takes about 50 seconds.

(3)

Note

Clicking Initial Check Items displays the items to be checked before cleaning.

(5) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper

Thickness Lever to the left. For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of

the User’s Guide on-screen manual.

(4)

34 Routine Maintenance

Page 39

(6) Confirm the displayed message and click Print Check Pattern.

The nozzle check pattern is printed. Do not perform any other operations until the nozzle check pattern finishes printing.

Note

The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the ink tank if the remaining amount of ink is insufficient.

See “Replacing an Ink Tank” on page 23.

5 Check the print head condition with the printed nozzle check pattern, and take

appropriate action.

See “Examining the Nozzle Check Pattern” on page 32.

Note

If the problem is not resolved after performing steps 4 and 5 twice, try Print Head Deep Cleaning. See “Print Head Deep Cleaning” on page 36.

35Routine Maintenance

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Print Head Deep Cleaning

If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning, which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head Cleaning, so perform this procedure only when necessary.

1 Make sure that the printer is on.

2 Open the Front Tray and extend the Output Tray Extension.

3 Open the printer properties dialog box.

4 Start Print Head Deep Cleaning.

(1) Click the Maintenance tab.

(2) Click Deep Cleaning.

(3) Select the ink group to be deeply cleaned.

(4) Click Execute.

(3)

(4)

(5) Confirm the displayed message and click OK.

Print Head Deep Cleaning starts when the POWER lamp starts flashing green. Do not perform any other operations until Print Head Deep Cleaning finishes. This takes

about 100 seconds.

Note

Clicking Initial Check Items displays the items to be checked before deep cleaning.

5 Check the condition of the Print Head.

(1) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper

Thickness Lever to the left. For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the User’s Guide on-screen manual.

(2) Print the nozzle check pattern to check the print head condition.

See “Printing the Nozzle Check Pattern” on page 30. If a particular color is not printed properly, replace the ink tank of that color. See “Replacing an Ink Tank” on page 23.

(3) If the print head nozzles are still not clean, turn off the printer and perform another Print

Head Deep Cleaning after 24 hours.

(4) If this does not solve the problem, the Print Head may be damaged. Contact your Canon

Service representative.

36 Routine Maintenance

Page 41

1 Make sure that the printer is on.

2 Open the Front Tray and extend the Output Tray Extension.

3 Open the Canon IJ Printer Utility dialog box.

4 Start Print Head Deep Cleaning.

(1) Make sure that Cleaning is selected in the pop-up menu.

(2) Click Deep Cleaning.

(3) Select the ink group to be deeply cleaned.

(4) Click OK.

Print Head Deep Cleaning starts when the POWER lamp starts flashing green.

Do not perform any other operations until Print Head Deep Cleaning finishes. This takes about 100 seconds.

Note

Clicking Initial Check Items displays the items to be checked before deep cleaning.

(3) (4)

5 Check the condition of the Print Head.

(1) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper

Thickness Lever to the left. For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the User’s Guide on-screen manual.

(2) Print the nozzle check pattern to check the print head condition.

See “Printing the Nozzle Check Pattern” on page 30. If a particular color is not printed properly, replace the ink tank of that color. See “Replacing an Ink Tank” on page 23.

(3) If the print head nozzles are still not clean, turn off the printer and perform another Print

Head Deep Cleaning after 24 hours.

(4) If this does not solve the problem, the Print Head may be damaged. Contact your Canon

Service representative.

37Routine Maintenance

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Aligning the Print Head

If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head position.

Important

You cannot feed paper from the Front Tray when performing Print Head Alignment. Always load paper in the Rear Tray.

Note

The print head alignment pattern is printed in black and blue only.

1 Make sure that the printer is on and then load two sheets of A4 or Letter-sized plain

paper in the Rear Tray.

Set the Paper Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the User’s Guide on-screen manual.

Important

You cannot print the print head alignment pattern if paper of size other than A4 or Letter is loaded. Be sure to use A4 or Letter-sized plain paper.

2 Open the Front Tray and extend the Output Tray Extension.

3 Open the printer properties dialog box.

4 Print the pattern.

(1) Click the Maintenance tab.

(2) Click Print Head Alignment.

(3) Confirm the displayed message and click Print

Head Alignment.

The print head alignment pattern is printed.

Important

Do not open the Top Cover while printing.

Note

Clicking Print Alignment Value prints the current settings and finishes Print Head Alignment.

38 Routine Maintenance

(1)

(2)

Page 43

(4) After the pattern is printed, click Yes.

The dialog for entering a print head alignment value is displayed.

5 Look at the first printout and adjust the print

head position.

(1) Check the printed patterns and select the

number of the pattern in column A that has the least noticeable streaks.

Note

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

(A) (B)

(A) Less noticeable vertical white streaks (B) More noticeable vertical white streaks

(2) Repeat the procedure until you finish inputting

the pattern number for column K, then click

OK.

(3) Confirm the displayed message and click OK.

The second pattern is printed. Do not open the Top Cover while printing.

39Routine Maintenance

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6 Look at the second printout and adjust the

print head position.

(1) Check the printed patterns and select the

number of the pattern in column L and M that has the least noticeable horizontal white streaks, and click OK. In the same way in step 5-(1), select the number.

Note

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white streaks.

(2) Confirm the displayed message and click OK.

40 Routine Maintenance

Page 45

1 Make sure that the printer is on and load two sheets of A4 or Letter-sized plain

paper in the Rear Tray.

Set the Paper Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the User’s Guide on-screen manual.

Important

You cannot print the print head alignment pattern if paper of size other than A4 or Letter is loaded. Be sure to use A4 or Letter-sized plain paper.

2 Open the Front Tray and extend the Output Tray Extension.

3 Open the Canon IJ Printer Utility dialog box.

4 Print the pattern.

(1) Select Test Print in the pop-up menu.

(2) Click Print Head Alignment.

(3) Confirm the displayed message and click Print

Head Alignment.

The print alignment pattern is printed. The dialog for entering a print head alignment

value is displayed.

(1)

(2)

Important

Do not open the Top Cover while printing.

Note

Clicking Print Alignment Value prints the current settings and finishes Print Head Alignment.

41Routine Maintenance

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5 Look at the first printout and adjust the print

head position.

(1) Check the printed patterns and select the

number of the pattern in column A that has the least noticeable streaks.

Note

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

(A) (B)

(A) Less noticeable vertical white streaks (B) More noticeable vertical white streaks

(2) Repeat the procedure until you finish inputting

the pattern number for column K, then click

Send.

(3) Confirm the displayed message and click OK.

The second pattern is printed. Do not open the Top Cover while printing.

42 Routine Maintenance

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6 Look at the second printout and adjust the

print head position.

(1) Check the printed patterns and select the

number of the pattern in column L and M that has the least noticeable horizontal white streaks, and click Send. In the same way in step 5-(1), select the number.

Note

If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white streaks.

43Routine Maintenance

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Cleaning Your Printer

This section describes the cleaning procedure that is needed to maintain your printer.

Caution

z Do not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue powders or fine

threads may remain inside the printer and cause problems such as a blocked Print Head and poor printing results. Use a soft cloth to avoid scratching the components.

z Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean

the printer, as this may cause a malfunction or damage the printer’s surface.

 Cleaning the Exterior of the Printer

Caution

Be sure to turn off the power and disconnect the power cord before cleaning the printer.

Important

z When cleaning the exterior of the printer, do not use tissue paper, rough-textured cloth, or

similar materials, as this may scratch the surface.

z Never use neutral detergent or volatile liquids such as thinners, benzene, acetone, or any other

chemical cleaner, as this may damage the surface.

Be sure to use a soft cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface with it gently. Smooth out wrinkles on the cloth if necessary before cleaning.

 Cleaning the Paper Feed Roller (Roller Cleaning)

Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear the roller, so perform this only when necessary.

z Cleaning the Paper Feed Roller of the Rear Tray

Cleaning the Paper Feed Roller of the Rear Tray consumes it, so perform this procedure only when necessary.

1 Make sure that the printer is on and then remove any paper from the Rear Tray and

Front Tray.

2 Open the Paper Output Tray, and extend the Output Tray Extension.

3 Open the printer properties dialog box.

4 Click the Maintenance tab and then Roller Cleaning.

5 Confirm the displayed message, and then click OK.

The Paper Feed Roller will rotate as they clean.

6 Make sure that the paper feed roller stops rotating. When the message appears,

load three sheets of A4 or Letter-sized plain paper in the Rear Tray.

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7 Confirm the displayed message and click OK.

The paper that is loaded in the printer will feed through the printer and be ejected.

8 Confirm the displayed message and click OK.

If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve the problem, contact your Canon Service representative.

(A)

1 Make sure that the printer is on and then remove any paper from the Rear Tray and

Front Tray.

2 Open the Front Tray, and extend the Output Tray Extension.

3 Open the Canon IJ Printer Utility dialog box.

4 Make sure that Cleaning is selected in the pop-up menu.

5 Click Roller Cleaning.

6 Confirm the displayed message and click OK.

The Paper Feed Roller will rotate as they clean.

7 Make sure that the paper feed roller stops rotating. When the message appears,

load three sheets of A4 or Letter-sized plain paper in the Rear Tray.

8 Confirm the displayed message, and then click OK.

The paper that is loaded in the printer will feed through the printer and be ejected.

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(A)

z Cleaning the Paper Feed Roller of the Front Tray

1 Turn off the printer.

2 Load five or more sheets of A4 or Letter-sized plain paper in the Front Tray.

Note

Paper is loaded to aid the cleaning process and will not be printed on.

3 Hold the Rear Cover Lever and then press to the right and pull to remove the Rear

Cover.

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4 Manually rotate the paper feed roller toward you and apply a cotton swab or the like

to wipe off dust or stain.

(A)

(A) Paper feed roller

Note

z If the dirt is hard to remove, slightly moisten the tip of the cotton swab with water. z Paper loaded in the Front Tray will gradually feed and eject as you manually rotate the roller.

Remove ejected paper. If you run out of paper while cleaning, reload the paper in the Front Tray.

5 Reattach the Rear Cover.

Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align the protrusions at the right edge of the cover with the slots at the rear of the printer and press on the lever to reattach the Rear Cover.

Important

Press firmly on the Rear Cover until it is locked in place on the rear of the printer. If the Rear Cover is not reattached properly, paper may not be fed properly and cause paper jams.

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 Cleaning the Inside of the Printer

If the printed paper is smudged, the inside of the printer may be dirty.

To always get best quality printing result, periodical cleaning of the inside of the printer is recommended.

You can clean this part in two ways:

z See “Cleaning with the Printer Driver (Bottom Plate Cleaning)” on page 48.

z See “Cleaning the Protrusions Inside the Printer” on page 51.

Important

When using Photo Paper Plus Double Sided PP-101D, be sure to clean the inside of the printer before printing.

z Cleaning with the Printer Driver (Bottom Plate Cleaning)

Important

Do not perform any other operation while the bottom plate is being cleaned.

Note

z You cannot feed paper from the Front Tray when performing Bottom Plate Cleaning. Always

load paper in the Rear Tray.

Cleaning the Inside of the Printer without a Computer

z The inside of the printer can also be cleaned without a computer; it can be performed from the

printer itself.

1. Make sure that the printer is turned on, and then remove any paper from the Rear Tray.

2. Open the Front Tray and extend the Output Tray Extension.

3. Fold a sheet of A4 or Letter-sized plain paper in half widthwise, and then unfold it.

4. Load this and only this sheet of paper in the Rear Tray with the open side to the front.

5. Set the Paper Thickness Lever to the left.

6. Hold down the RESUME/CANCEL button and release it when the POWER lamp flashes green five times. The paper cleans the inside of the printer as it feeds through the printer. Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate Cleaning again. If the problem is not resolved after performing cleaning twice, the protrusions inside the printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions Inside the Printer” on page 51.

z When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.

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1 Make sure that the printer is turned on, and then remove any paper from the Rear

Tray.

2 Open the Front Tray and extend the Output Tray Extension.

3 Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then

unfold the paper.

4 Load this and only this sheet of paper in the

Rear Tray with the open side to the front.

Set the Paper Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the User’s Guide on-screen manual.

(A) Load the paper after unfolding it.

5 Open the printer properties dialog box.

6 Click the Maintenance tab, and then Bottom Plate Cleaning.

7 Confirm the displayed message and click Execute.

The paper cleans the inside of the printer as it feeds through the printer.

Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate Cleaning again.

If the problem is not resolved after performing cleaning twice, the protrusions inside the printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions Inside the Printer” on page 51.

(A)

Important

Do not perform any other operation while the bottom plate is being cleaned.

Note

When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.

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1 Make sure that the printer is turned on, and then remove any paper from the Rear

Tray.

2 Open the Front Tray and extend the Output Tray Extension.

3 Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then

unfold the paper.

4 Load this and only this sheet of paper in the

Rear Tray with the open side to the front.

Set the Paper Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the User’s Guide on-screen manual.

(A) Load the paper after unfolding it.

5 Open the Canon IJ Printer Utility dialog box.

6 Make sure that Cleaning is selected in the pop-up menu.

7 Click Bottom Plate Cleaning.

8 Confirm the displayed message and click Execute.

The paper cleans the inside of the printer as it feeds through the printer.

Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate Cleaning again.

(A)

Important

Do not perform any other operation while the bottom plate is being cleaned.

Note

When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.

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z Cleaning the Protrusions Inside the Printer

If protrusions inside the printer are stained, wipe off any ink from the protrusions using a cotton swab or the like.

Caution

Be sure to turn off the power and disconnect the power cord before cleaning the printer.

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Troubleshooting

This section describes troubleshooting tips for problems you may encounter when using the printer.

Note

This section mainly describes the methods of printer operation for troubleshooting. To handle problems using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how to view the on-screen manuals, see “Reading the On-screen Manuals” on page 71.

z “Cannot Install the Printer Driver” on page 53

z “Cannot Connect to Computer Properly” on page 54

z “Print Results Not Satisfactory” on page 55

z “Printer Does Not Start” on page 59

z “Printer Moves But Ink Is Not Ejected” on page 60

z “Paper Does Not Feed Properly” on page 61

z “Paper Does Not Feed from the Paper Source Specified in the Printer Driver” on page 61

z “Paper Jams” on page 62

z “ALARM Lamp Flashes Orange” on page 64

z “Error Message Appears on the Computer Screen” on page 66

z “Error Message Appears on a PictBridge Compliant Device” on page 68

If an Error Occurs When the Printer Is Connected to a Computer

When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.

The message may vary depending on the version of your Windows operating system.

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Cannot Install the Printer Driver

Cause Action

If you were unable to proceed beyond the Printer Connection screen, follow the

Unable to proceed beyond the Printer Connection screen.

Installation does not start automatically when the Setup CD-ROM is inserted into your computer’s disc drive.

procedure below to reinstall the printer driver.

(1)Click Cancel on the Printer Connection screen.

(2)Click Start Over on the Installation Failure screen.

(3)Click Back on the screen that appears next.

(4)Click Exit on the PIXMA XXX screen (where “XXX” is your printer’s name),

then remove the CD-ROM.

(5)Turn the printer off.

(6)Restart the computer.

(7)Make sure you have no application software running, including anti-virus

software.

(8)Follow the procedure described in your setup sheet to reinstall the printer

driver.

(1)Click Star t then Computer.

In Windows XP, Click Start then My Computer.

In Windows 2000, double-click the My Computer icon on the desktop.

(2)Double-click the CD-ROM icon on the displayed window.

Note

To use the Run command to start the setup program, specify your disc drive and then the name of the setup program, MSETUP4.EXE. The drive letter of the disc drive depends on your computer.

Installation procedure not followed correctly.

Double-click the CD-ROM icon on your desktop to start installation.

If the CD-ROM icon is not displayed, restart your computer. If the icon is still not displayed, try different disks and see if they are displayed. If other disks are displayed, there is a problem with the Setup CD-ROM. Contact a Canon Service representative.

Follow the procedure described in your setup sheet for proper installation.

If the drivers were not installed correctly, uninstall the printer driver, restart your computer, and then reinstall the drivers. Refer to the PC Printing Guide onscreen manual.

Note

If the installer was forced to be terminated due to an Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before reinstalling.

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Cannot Connect to Computer Properly

 Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work

Cause Action

Your system environment is not fully compatible with USB 2.0 Hi-Speed.

 “This Device Can Perform Faster” Message Is Displayed

If your system environment is not fully compatible with USB 2.0 Hi-Speed, the printer will operate at a lower speed provided under USB 1.1. In this case, the printer operates properly but printing speed may slow down due to communication speed.

Check the following to ensure that your system environment supports USB 2.0 Hi-Speed connection.

z The USB port on your computer supports USB 2.0 Hi-Speed connection.

z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-

Speed connection.

Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable to be no longer than around 10 feet / 3 meters.

z The operating system of your computer supports USB 2.0 Hi-Speed

connection.

Obtain and install the latest update for your computer.

z The USB 2.0 Hi-Speed driver operates properly.

Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your hardware and install it on your computer.

Important

For details on USB 2.0 Hi-Speed of your system environment, contact the manufacturer of your computer, USB cable, or USB hub.

Cause Action

Your system environment is not fully compatible with USB 2.0 Hi-Speed.

54 Troubleshooting

Your system environment is not compatible with USB 2.0.

See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on page 54.

Page 59

Print Results Not Satisfactory

If the print result is not satisfactory such as white streaks, misaligned lines, and uneven colors, confirm the paper and print quality settings first.

z Check 1: Do the page size and media type settings match the size and

type of the loaded paper?

When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type setting may reduce the quality of printout color. Also, if you print with an incorrect paper type setting, the printed surface may be scratched. In borderless printing, uneven coloring may occur depending on the combination of the paper type setting and the loaded paper.

z Check 2: Did you set the print quality setting appropriately?

Select a print quality option suitable to the paper and image for printing. If you notice blurs or uneven colors, increase the print quality setting and try printing again.

The method to confirm the paper and print quality settings differs depending on what you do with your printer.

To print from a PictBridgecompliant device

To print from a computer Confirm by using the printer driver.

Confirm by using your PictBridge compliant device. See “Printing Photographs Directly from a Compliant Device” on

page 19.

Refer to the PC Printing Guide on-screen manual.

z Check 3: If the problem is not resolved, there may be other causes.

Printer Does Not Start

Cause Action

The printer is not powered on. / The power cord is no connected.

Ink tank is empty. Open the Top Cover of the printer to confirm how the ink lamps light or flash,

Ink tank not installed in proper position. Open the Top Cover and check the ink lamps.

Ink tank is not installed securely. Open the Top Cover and check the ink lamps.

Unnecessary print jobs are left in queue. / Computer problems.

Make sure that the power cord is securely plugged into the Power Cord Connector of the printer. Plug the power cord all the way in, since it may be difficult to plug.

and then take the appropriate action depending on the error condition. For details, see “Getting the Ink Status Information” on page 23.

If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be installed in a wrong position.

Confirm that the ink tanks are installed in the appropriate positions. See “Replacing an Ink Tank” on page 23.

If the ink lamp is not lit, press the mark on the ink tank until it clicks into place. The ink lamp lights up red when the ink tank is fully inserted.

Restarting your computer may solve the problem.

If there are any unnecessary print jobs, follow the procedure below to delete them.

(1)Open the printer properties dialog box.

Refer to “Opening the Printer Properties Dialog Box Directly from Control Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual.

(2)Click the Maintenance tab and then View Printer Status.

The printer status monitor is displayed.

(3)Click Display Print Queue.

(4)Select Cancel All Documents on the Printer menu.

You may not be able to select this depending on the privileges of the account.

(5)When the confirmation message is displayed, click Yes.

The print jobs are deleted.

(1)Click the printer icon in the Dock to display the list of print jobs in progress.

In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the Print

Center and double-click the name of your printer in the Printer List.

(2)Select the print job to delete and click .

The print jobs are deleted.

The printer is not ready. Check if the POWER lamp is lit green.

If the POWER lamp is off, turn the printer on.

While the POWER lamp is flashing green, the printer is initializing. Wait until the

POWER lamp stops flashing and remains lit green.

Note

When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing green, the computer is processing data and sending them to the printer. Wait until printing starts.

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Printer Moves But Ink Is Not Ejected

Cause Action

Print Head nozzles are clogged. Print the nozzle check pattern to check for uneven ink output.

Ink tank is empty. Open the Top Cover of the printer to confirm how the ink lamps light or flash,

The protective film is remaining. Make sure all of the protective film is peeled off and the air hole is exposed, as

z If the nozzle check pattern does not print out properly

Check if any of the missing colors are due to empty tanks.

If there is plenty of ink and the printer does not print, clean the Print Head and then print the nozzle check pattern to check that ink is ejecting properly.

z If the problem is not resolved after performing Print Head Cleaning

twice

Perform Print Head Deep Cleaning.

If the problem is not resolved after performing Print Head Deep Cleaning, turn off the printer and perform Print Head Deep Cleaning again after 24 hours or later.

z If the problem is still not resolved after performing Print Head Deep

Cleaning twice

The Print Head may be damaged. Contact your Canon Service representative.

and then take the appropriate action depending on the error condition. For details, see “Getting the Ink Status Information” on page 23.

illustrated in (A). If the orange tape is left as in (B), pull the orange tape and remove it.

(B)(A)

60 Troubleshooting

(A) Correct

L-shaped air hole is exposed.

(B) Incorrect

The tape is not peeled off.

Page 65

Paper Does Not Feed Properly

Cause Action

Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.

Paper Feed Roller is dirty. Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the

Paper not loaded properly. Make sure of the following when you load paper in the printer.

Paper source selection is inappropriate.

Too much paper loaded. Make sure that the paper stack does not exceed the load limit. However, proper

Rear Cover is not attached properly. If the Rear Cover is not reattached properly after it has been removed, it can

See “Loading Printing Paper” on page 4 and make sure that the paper you are using is suitable.

roller, so perform this procedure only when necessary.

For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” on page 44.

z When loading two or more sheets of paper, align the edges of the sheets

before loading.

z Always load the paper in portrait orientation, either in the Rear Tray or the

Front Tray, regardless of the printing orientation.

z When loading paper in the Rear Tray, load the paper with the print side facing

UP. Align the right edge of the paper stack against the Cover Guide and slide the Paper Guide so that it just touches the left edge of the stack.

z When loading paper in the Front Tray, load the paper with the print side

facing DOWN. Align the right edge of the paper stack against the right edge of the Front Tray. Pinch the Paper Guide and slide it until it lightly touches the left side of the loaded paper stack. If the Paper Guide is pressed too firmly against the side of the loaded paper, the paper may bend and not feed properly.

z When loading paper in the Front Tray, make sure that the paper is not set

over the protrusion of the Load Limit Mark on the Paper Guide.

For details on loading paper, see “Loading Paper” on page 10.

z You cannot load paper other than A4, Letter, or B5-sized plain paper in the

Front Tray. When using any other type of paper, load it in the Rear Tray.

z In the printer driver, select the paper source where you loaded the paper for

Paper Source. For details, see “Printing from Your Computer” on page 17.

feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity).

In such cases, reduce the sheets of paper you load at a time to around half.

For details on loading paper, see “Loading Paper” on page 10.

cause paper jams. Press firmly on the Rear Cover until it is fit squarely in the rear of the printer.

Refer to “Rear View” in the User’s Guide on-screen manual.

Paper Does Not Feed from the Paper Source Specified in the Printer Driver

Cause Action

When the paper source setting is inconsistent between an application program and the printer driver, the application software setting takes precedence.

The paper source is specified in the data created by an application software.

Change the application software setting corresponding to the printer driver setting, or click the Print Options on the Page Setup sheet in the printer driver and select Disable the paper source setting of the application software on the Print Options screen.

For the print option setting, refer to the PC Printing Guide on-screen manual.

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Paper Jams

Cause Action

Paper jammed in the Paper Output Slot, the Rear Tray, or the Front Tray.

Landscape credit card-sized paper jammed inside the printer.

Remove the paper following the procedure below.

(1)Slowly pull the paper out, either from a paper source or from the Paper

Output Slot, whichever is easier.

(A) (B)

(A) When feeding from the Rear Tray

(B) When feeding from the Front Tray

z If the paper tears and a piece remains inside the printer, open the Top Cover

and remove it.

After removing all paper, close the Top Cover, turn the printer off, and turn it back on.

* Be careful not to touch the components inside the printer.

z If you cannot pull the paper out, turn the printer off and turn it back on. The

paper may be ejected automatically.

(2)Reload the paper in the printer, and press the RESUME/CANCEL button on

the printer.

If you turned off the printer in step 1, all print jobs in queue are canceled. Reprint if necessary.

Note

z For details on how to load paper, see “Loading Printing Paper” on page 4.

z When reloading the paper in the printer, see “Paper Does Not Feed Properly”

on page 61 to confirm that you are using the correct paper and are loading it into the printer correctly.

z A5-sized paper are suited to print documents consisting mainly of text. We do

not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative.

Do not load credit card-sized paper in the landscape orientation.

Slowly pull out the paper from the Rear Tray and remove it.

If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative.

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Cause Action

Paper jammed inside the printer at the transport unit.

Remove the paper following the procedure below.

(1)Hold the Rear Cover Lever and then press to the right and pull to remove the

Rear Cover.

(2)If you can see the jammed paper, slowly pull the paper out.

z Be careful not to touch the components inside the printer.

z If you cannot pull the paper out, turn the printer off and turn it back on. The

paper may be ejected automatically.

(3)Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align the

protrusions at the right edge of the cover with the slots at the rear of the printer and press on the lever to reattach the Rear Cover.

Important

Press firmly on the Rear Cover until it is locked in place on the rear of the printer. If the Rear Cover is not reattached properly, paper may not be fed properly and cause paper jams.

(4)If you were not able to remove the paper out in step 2, remove it from the

Front Tray.

See “Paper jammed in the Paper Output Slot, the Rear Tray, or the Front Tray.” on page 62.

(5)Reload the paper in the Front Tray and press the RESUME/CANCEL button

on the printer.

If you turned off the printer in step 2, all print jobs in queue are canceled. Reprint if necessary.

Note

When reloading the paper into the printer, see “Paper Does Not Feed Properly” on page 61 to confirm that you are using the correct paper and are loading it into the printer correctly.

If you cannot remove the paper or if the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative.

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ALARM Lamp Flashes Orange

 ALARM Lamp Flashes Orange

When a printer error occurs, the ALARM lamp flashes orange as shown below. The number of flashes indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.

Repeats

Note the number of flashes

Cause Action

Two flashes: Printer is out of paper. / Paper does not feed.

Three flashes: Paper jam. The paper may be jammed. Remove the jammed paper, reload paper properly

Four Flashes: Ink tank is not installed properly. / Ink may have run out.

Five flashes: Print Head is not installed. / Print Head is defective.

Seven Flashes: Ink tank is not installed in the correct position.

Eight flashes: Ink absorber is almost full.

Reload paper in the Rear Tray or Front Tray and press the RESUME/CANCEL button.

in the printer, and then press the RESUME/CANCEL button. See “Paper Jams” on page 62.

Possible causes are as follows:

z If the lamp on the ink tank is not lit, the ink tank may not be installed properly.

Install an appropriate ink tank.

z If the lamp on the ink tank is flashing, ink may have run out.

Replacing the ink tank is recommended.

If printing is in progress and you want to continue printing, press the RESUME/CANCEL button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.

See “Replacing an Ink Tank” on page 23.

Note

If multiple ink lamps are flashing, see “Getting the Ink Status Information” on page 23 and confirm the status of each ink tank.

Follow the directions given in your setup sheet to install the Print Head.

If the Print Head is already installed, remove the Print Head once and then reinstall it.

If the error is still not resolved, the Print Head may be damaged. Contact your Canon Service representative.

Possible causes are as follows:

z Some ink tanks are not installed in the correct position. (The lamps on the ink

tanks flash.)

z More than one ink tanks of the same color are installed. (The lamps on the

ink tanks flash.)

Confirm that the ink tanks are installed in the appropriate positions.

See “Replacing an Ink Tank” on page 23.

The printer has a built-in ink absorber to hold the ink used during Print Head Cleaning, for example.

Eight flashes indicates that the ink absorber is nearly full.

Press the RESUME/CANCEL button to cancel the error so you can continue printing.

Before the ink absorber becomes completely full, contact a Canon Service representative. (You will need to replace a particular part of the printer.)

Important

Canon recommends that you call for service as soon as this error occurs. Once the ink absorber becomes completely full, printing cannot be performed until the ink absorber is replaced.

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Cause Action

Nine flashes: No response from connected digital camera or video camcorder. / Connected digital camera or video camcorder is not compatible with this printer.

Thirteen Flashes: Ink level cannot be detected.

Disconnect the USB cable connecting the printer and the device, and then reconnect it.

When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the printer. You may also have to turn on the camera or select Play mode manually after connecting the device to the printer. Perform necessary operations according your device’s instruction manual before reconnecting it to the printer.

If the error is still not resolved, there is a possibility that you are using a digital camera or digital video camcorder that is not supported by this printer. Only PictBridge compliant devices can be connected to the printer for direct printing.

The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)

Replace the ink tank and close the Top Cover.

Printing with an ink tank that was once empty may damage the printer.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the RESUME/CANCEL button for at least 5 seconds, and then release it.

* With this operation, releasing the function for detecting the remaining ink level

is memorized. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks.

See “Replacing an Ink Tank” on page 23.

Note

If the function for detecting the remaining in level is disabled, the ink tank is displayed in gray on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh). See “With the Computer Screen” on page 24.

Fourteen Flashes: Ink tank cannot be recognized.

Fifteen Flashes: Ink tank cannot be recognized.

Sixteen Flashes: Ink has run out. Ink has run out. (The lamp on the ink tank flashes.)

The ink tank is not compatible with this printer. (The lamp on the ink tank is off.)

Install an appropriate ink tank.

See “Replacing an Ink Tank” on page 23.

An Ink tank error has occurred. (The lamp on the ink tank is off.)

Replace the ink tank.

See “Replacing an Ink Tank” on page 23.

Replace the ink tank and close the Top Cover.

Printing under the current condition may damage the printer.

* With this operation, releasing the function for detecting the remaining ink level

is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.

See “Replacing an Ink Tank” on page 23.

Note

Nineteen Flashes: An unsupported USB hub is connected. Remove the hub.

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the printer.

 POWER Lamp Flashes Green and ALARM Lamp Flashes Orange

Alternately

If the POWER and ALARM lamps flash alternately, disconnect the printer cable from the printer, turn the printer off, and then unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.

If the problem is not resolved, contact your Canon Service representative.

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Error Message Appears on the Computer Screen

 Writing Error/Output Error/Communication Error

Cause Action

The printer is not ready. Confirm that the POWER lamp is lit green.

Printer port setting does not match the computer’s interface connecting the printer.

The printer is not connected properly. Make sure that the USB cable is securely plugged in to the printer and the

Printer driver is not installed properly. The printer driver may not be installed properly. Uninstall them following the

If the POWER lamp is off, turn the printer on.

While the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit green.

If the ALARM lamp is flashing orange, an error may have occurred in the printer. For details on how to resolve the error, see “ALARM Lamp Flashes Orange” on page 64.

Check the printer port settings.

* In the following instruction, “XXX” signifies your printer’s name.

(1)Log on as a user account with administrator privilege.

(2)Click Control Panel, then Printer under Hardware and Sound.

In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes.

In Windows 2000, click Control Panel then Printers.

(3)Right-click the Canon XXX icon, then select Properties.

(4)Click the Ports tab to confirm the port settings.

Make sure that a port named USBnnn (where “n” is a number) with Canon XXX appearing in the Printer column is selected for Print to the following port(s).

If the port setting is not correct, reinstall the Printer Drivers or change the port setting according to the interface you are using.

computer.

z If you are using a relay device such as a USB hub, disconnect it, connect the

printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.

z There could also be a problem with the USB cable. Replace the USB cable

and try printing again.

procedure described in the PC Printing Guide on-screen manual and reinstall them following the procedure described in your setup sheet.

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 Error No.: 300 Is Displayed

Cause Action

The printer is not ready. Confirm that the POWER lamp is lit green.

Printer is not connected properly. Make sure that the USB cable is securely plugged in to the printer and the

Your printer is not selected in Printer on the Print dialog box.

If the POWER lamp is off, turn the printer on.

While the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit green.

If the ALARM lamp is flashing orange, an error may have occurred in the printer. For details on how to resolve the error, see “ALARM Lamp Flashes Orange” on page 64.

computer.

z If you are using a relay device such as a USB hub, disconnect it, connect the

printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.

z There could also be a problem with the USB cable. Replace the USB cable

and try printing again.

Select your printer’s name in Printer on the Print dialog box.

If your printer’s name does not appear in Printer, follow the procedure below to check that the driver for your printer is installed to your computer.

(1)Select Print & Fax Preferences from Printer.

In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List from Printer.

(2)Check that your printer’s name is displayed in the list of printers and that the

check box is selected.

In Mac OS X v.10.2.8, check that your printer’s name is displayed in the

Printer List.

(3)If your printer ’s name is not displayed, click Add(+) to add the printer.

If you cannot add the printer, follow the procedure described in your setup sheet to reinstall the printer driver.

 Error No.: 1700/1710 Is Displayed

Cause Action

The ink absorber is almost full. See “Eight flashes: Ink absorber is almost full.” on page 64 in “ALARM Lamp

Flashes Orange” on page 64.

 Error No.: 2001 Is Displayed

Cause Action

No response from connected digital camera or video camcorder. / Connected digital camera or video camcorder connected is not compatible with this printer.

See “Nine flashes: No response from connected digital camera or video camcorder. / Connected digital camera or video camcorder is not compatible with this printer.” on page 65 in “ALARM Lamp Flashes Orange” on page 64.

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 Error No.: 2002 Is Displayed

Cause Action

PictBridge compliant device is connected via an unsupported USB hub.

See “Nineteen Flashes: An unsupported USB hub is connected. Remove the hub.” on page 65 in “ALARM Lamp Flashes Orange” on page 64.

Error Message Appears on a PictBridge Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures to clear them.

Note

z This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The

error messages and operations may vary depending on the device you are using. For errors on nonCanon PictBridge compliant devices, check the status of the ALARM lamp and take the appropriate action to clear the error. For details, see “ALARM Lamp Flashes Orange” on page 64.

z For the errors indicated on the PictBridge compliant device and their solution, also refer to the

instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message On

PictBridge Compliant

Device

“Printer in use” Images are being printed from the computer.

“No paper” Load paper in the Rear Tray, and select Continue* in the display on your

“Paper jam” Select Stop in the display on your PictBridge compliant device to stop printing.

“Printer cover open” Close the Top Cover on the printer.

“No print head” The Print Head is defective or is not installed.

“Waste tank full” / “ink absorber full” The ink absorber is nearly full.

“No ink” / “Ink cassette error” The ink tank is not installed properly or empty.

“Ink Error” An ink tank that was once empty is installed.

“Hardware Error” Ink tank errors have occurred. Replace the ink tank.

Wait until printing ends.

If the printer is warming up, wait until the warm-up ends. When it is ready, the printer starts printing automatically.

PictBridge compliant device.

* To resume printing, you can press the RESUME/CANCEL button on the

printer instead of selecting Continue.

Remove the jammed paper, load new paper, press the RESUME/CANCEL button on the printer, and try printing again.

For details on how to resolve the error, see “Five flashes: Print Head is not installed. / Print Head is defective.” on page 64 in “ALARM Lamp Flashes Orange” on page 64.

For details on how to resolve the error, see “Eight flashes: Ink absorber is almost full.” on page 64 in “ALARM Lamp Flashes Orange” on page 64.

Check the number of how many the ALARM lamp flashes and take the appropriate action to resolve the error.

See “ALARM Lamp Flashes Orange” on page 64.

For details on how to resolve the error, see “Thirteen Flashes: Ink level cannot be detected.” on page 65 in “ALARM Lamp Flashes Orange” on page 64.

Action

68 Troubleshooting

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Error Message On

PictBridge Compliant

Action

Device

“Printer error” An error requiring servicing may have occurred. (Printer POWER lamp flashes

green and ALARM lamp flashes orange alternately.)

Disconnect the USB cable between the printer and the PictBridge compliant device, turn off the printer, and unplug the power cord of the printer from the power supply. After a while, plug the power cord of the printer back in, turn on the printer, and then reconnect the PictBridge compliant device to the printer.

If the same error occurs, contact your Canon Service representative.

69Troubleshooting

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Appendix

How to Use the Documentation Provided

Printed Documentation

Setup Sheet

Be sure to read this sheet first.

This sheet includes instructions for setting up your printer and getting it ready for use.

Quick Start Guide (This guide)

Read this guide when starting to use the printer.

After following instructions in your setup sheet, we recommend you read this guide to familiarize yourself with the basic operations, for example, printing from your computer and a PictBridge compliant device.

On-screen Manuals

User’s Guide

Read this guide when starting to use the printer.

If the Quick Start Guide does not provide you enough information, please refer to the User’s Guide that can be installed from the Setup CD-ROM. This guide provides detailed instructions for:

z printing media

z printing from your computer

z routine maintenance

z troubleshooting

Additional guides are also available for advanced features.

PC Printing Guide

Refer to this guide for full instructions on printer driver setting.

PC Photo Printing Guide (Windows only)

Refer to this guide for instructions on using the various application software included on the Setup CD-ROM.

70 Appendix

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Reading the On-screen Manuals

For detailed instructions on installing the on-screen manuals, refer to your setup sheet.

You can view the on-screen manuals in the following way:

To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen

Manual (where “XXX” is your printer’s name).

System Requirements

Browser: Windows HTML Help Viewer

Note

z Microsoft® Internet Explorer 5.0 or later must be installed. z The on-screen manual may not be displayed properly depending on your operating system or

Internet Explorer version. We recommend that you keep your system up to date with Windows Update.

To view the on-screen manual, double-click the XXX On-screen Manual alias (where “XXX” is your printer’s name) on the desktop.

Note

If you installed the User’s Guide from the Manual folder in the Setup CD-ROM, open the folder in which you copied the User’s Guide and double-click top.htm.

System Requirements

Browser: Help Viewer

Note

z The on-screen manual may not be displayed properly depending on your operating system. We

recommend that you keep your system up to date.

z We recommend using Safari as your Web browser to view the HTML format on-screen

manuals. If Safari is not installed on your computer, download it from Apple Inc. website and install it.

71Appendix

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Specifications

General Specifications

Printing resolution (dpi) 4800 (horizontal)* x 1200 (vertical)

Interface USB 2.0 High Speed*

Print width 8.0 inches / 203.2 mm max.

Acoustic noise level Approx. 36.5 dB (A) (when printing in the highest print quality mode on Photo Paper

Operating environment Temperature: 5 to 35°C (41 to 95°F)

Storage environment Temperature: 0 to 40°C (32 to 104°F)

Power supply AC 100-240 V, 50/60 Hz

Power consumption Printing: Approx. 11 W

External dimensions Approx. 17.2 (W) x 11.9 (D) x 5.7 (H) inches /

Weight Approx. 4.9 kg (Approx. 10.8 lb.)

Print Head Total 1,600 nozzles (PGBK: 320 nozzles, C/M each 256 x 2 nozzles, Y 256 nozzles)

* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.

* A computer that complies with USB 2.0 Hi-Speed standard is required. Since the

USB 2.0 Hi-Speed interface is fully upwardly compatible with USB Full-Speed (USB 1.1), it can be used at USB Full-Speed (USB 1.1).

(for Borderless Printing: 8.5 inches / 216 mm)

Pro)

Humidity: 10 to 90% RH (no condensation)

Humidity: 5 to 95% RH (no condensation)

Standby: Approx. 0.8 W

OFF: Approx. 0.4 W

Approx. 436 (W) x 302 (D) x 145 (H) mm

* With the Paper Support and Paper Output Tray retracted.

* With the Print Head and Ink Tanks installed.

Camera Direct Print (PictBridge)

Paper size 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm*,

Paper type Default (Photo Paper Plus Glossy), Photo (Photo Paper Plus Glossy, Glossy Photo

Layout Default (Borderless), Borderless, Bordered, N-up (2, 4, 9, 16

Image optimize Default (Exif Print), On, Off, VIVID*, NR (Noise Reduction)*, VIVID+NR*

Print date & file no. Default (Off: No printing), Date, File No., Both, Off

Trimming Default (Off: No trimming), On (follow camera’s setting), Off

Credit card, 8" x 10" / 203.2 x 254.0 mm, A4, Letter, Wide

* Can be selected only on certain Canon-brand PictBridge compliant devices.

Paper, Glossy Photo Paper “Everyday Use”, Photo Paper Glossy, Photo Paper Plus Semi-gloss, Photo Stickers), Fast Photo (Photo Paper Pro), Plain Paper (Only A4/ Letter)

* Layout compatible with Canon-brand sticker above. See “Recommended Paper

and Requirements” on page 5.

* If using a Canon PictBridge compliant device, you can select it.

)

72 Appendix

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Minimum System Requirements

Note

Conform to the operating system’s requirements when higher than those given here.

Operating System

Processor

RAM

Windows Vista

Pentium II (including compatible processors)

300 MHz

128 MB

Windows XP SP1, SP2

Pentium II (including compatible processors)

300 MHz

128 MB

Windows 2000 Professional SP2, SP3, SP4

Pentium II (including compatible processors)

300 MHz

128 MB

Mac OS X v.10.4

Intel processor

PowerPC G3

256 MB

Mac OS X v.10.2.8 - v.10.3

PowerPC G3

128 MB

Note

Hard Disk must be formatted as Mac OS Extended (Journaled) or Mac OS Extended.

Note

Operation can only be guaranteed on a PC pre-installed Windows Vista, XP or 2000.

Browser Internet Explorer 6.0- Safari

Hard Disk Space 400 MB

Note

For bundled software installation.

CD-ROM Drive Required

Other restrictions SVGA 800 x 600

200 MB

Note

For bundled software installation.

z To upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon

inkjet printer.

Additional System Requirements for On-Screen Manuals

Browser: Windows HTML Help Viewer

Note: Microsoft Internet Explorer 5.0 or later must be installed. The on-screen manual may not be displayed properly depending on your operating system or Internet Explorer version. We recommend that you keep your system up to date with Windows Update.

Browser: Help Viewer

Note: The on-screen manual may not be displayed properly depending on your operating system or Help Viewer version. We recommend that you keep your system up to date with Software Update.

73Appendix

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Safety Precautions

Please read the safety warnings and cautions provided in this manual to ensure that you use the printer safely. Do not attempt to use the printer in any way not described in this manual.

Warning

You may cause an electric shock, fire, or damage the printer if you ignore any of these safety precautions.

Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners.

Power supply Never attempt to plug in or unplug the printer from the power supply when your hands are

wet.

Always push the plug all the way into the power outlet.

Never damage, modify, stretch or excessively bend or twist the power cord. Do not place heavy objects on the power cord.

Never plug the printer into a power socket that is shared with other equipment (extension lead/cord, 2- or 3-way adapter, etc.).

Never use the printer if the power cord is bundled or knotted.

If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the printer at the power supply and call for service.

Periodically, unplug the printer and use a dry cloth to wipe off any dust or dirt collected on the plug and the power outlet. If the printer is placed at a location exposed to a lot of dust, smoke, or high humidity, the dust collected on the plug absorbs moisture and may cause insulation failure and fire.

If you hear thunder, disconnect the power supply of the printer and refrain from using it. Leaving the printer plugged in may cause fire, electric shock, or damage to the printer, depending on the thunder storm.

Use the power cable included with the printer.

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Cleaning the printer Use a damp cloth to clean the printer. Never use flammable

Maintaining the printer

Working around the printer

solvents such as alcohol, benzene or thinners.

If flammable solvents come in contact with electrical components inside the printer, it could cause a fire or electric shock.

Always unplug the printer from the power outlet before cleaning the printer.

If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the printer.

Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside the printer.

The printer contains high-voltage components. Never attempt any maintenance procedure not described in this guide.

Do not use highly flammable sprays near the printer.

This could cause a fire or electric shock if the spray comes into contact with electrical components inside the printer.

Caution

You may cause injury or damage the printer if you ignore any of these safety precautions.

Choosing a location Do not install the printer in a location that is unstable or subject to excessive vibration.

Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source.

To avoid the risk of fire or electric shocks, install the printer in a location with an ambient temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free).

Do not place the printer on a thick rug or carpet.

Do not place the printer with its back attached to the wall.

Power supply Ensure that the area around the power outlet is kept clear at

all times so you can easily unplug the power cord if necessary.

Never remove the plug by pulling on the cord.

Do not use an extension lead/cord.

75Safety Precautions

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Working around the printer

Print Heads and ink tanks

Never put your hands or fingers in the printer while it is printing.

Do not place any object on the printer.

Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol, thinners, etc.) on top of the printer.

If any foreign object (metal or liquid) fall into the printer, unplug the power cord and call for service.

Do not transport or store the printer on a slant, vertically or upside-down, as the ink may leak and damage the printer.

For safety reasons, store Print Heads and ink tanks out of the reach of small children.

If a child ingests any ink, consult a doctor immediately.

Do not shake Print Heads or ink tanks.

Ink may leak out and stain clothing or the surrounding area.

Never touch the electrical contacts on a Print Head after printing. The metal parts may be very hot and could cause burns.

Do not throw ink tanks into fire.

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Users in the U.S.A.

 Regulatory Information

FCC Notice (U.S.A. Only)

For 120V, 60Hz model

Model Number: K10311

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

z Reorient or relocate the receiving antenna.

z Increase the separation between the equipment and receiver.

z Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

z Consult the dealer or an experienced radio/TV technician for help.

Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules.

Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment.

Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042 1-516-328-5600

 Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only)

The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to the new or refurbished Canon-brand product (“Product”) packaged with this limited warranty, when purchased and used in the United States only.

The Product is warranted against defects in materials and workmanship under normal use and service (a) for a period of one (1) year from the date of original purchase when delivered to you in new condition in its original container or (b) for 90 days from the date of original purchase for refurbished Products. Product returned to a Canon USA repair facility or a Canon USA Authorized Service Facility (“ASF”), and proven to be defective upon inspection will be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts (b) exchanged for new or; (c) exchanged for a refurbished Product, as determined by the Canon USA repair facility or the ASF. Warranty repair or replacement shall not extend the original warranty period of the Product. A dated proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will satisfy this requirement. This warranty does not cover any accessories, or any consumables, such as paper or ink cartridges, as to which there shall be no warranty or replacement.

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This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold “as is” and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof.

This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:

(a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging

by you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon USA’s user’s manual or other documentation, or services performed by someone other than a Canon USA repair facility or ASF. Without limiting the foregoing, dropping the Product, scratches, and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the user’s manual or other documentation for the Product.

(b) Use of parts, media, software or supplies (other than those sold by Canon USA), including

non-Canon ink cartridges or refilled ink cartridges, that cause damage to the Product or cause abnormally frequent service calls or service problems.

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA, OR ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL

Page 83

PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

Canon USA offers a range of customer technical support* options:

z Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to

frequently asked questions (www.canontechsupport.com)

z Toll-free live technical support Monday—Saturday (excluding holidays) at 1-800-828-4040

z Telephone Device for the Deaf (TDD-1-866-251-3752)

z Repair or Exchange Service Options:

In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware support options:

Authorized Service Facility Carry-In / Mail-In Service

Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option, through Canon USA’s Authorized Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained from Canon USA’s Web site at www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800828-4040, or any time while speaking to a technical support person. A Product covered by this limited warranty will be repaired or exchanged, as determined by Canon USA, and returned without charge by the ASF.

InstantExchange Service **

A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone. If the problem cannot be corrected over the telephone, and you elect the InstantExchange option, a reference number will be issued to you. You will be asked for the Product serial number and other information pertaining to your Product and for a ship-to location for the replacement Product (must include street address).

The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA.After receipt of the replacement Product (with instructions and a prepaid waybill), follow the enclosed instructions on how to ship your product to the Canon USA repair facility. Your Product must be returned in the shipping carton in which the replacement Product was packed and include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS WITH THE YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO RETAIN YOUR PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).

InstantExchange Service exchanges your Product with a replacement Product, which will normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday through Friday, except holidays. Canon USA does not guarantee same day shipment in the event of the occurrence of factors beyond its reasonable control. The replacement Product you receive may be a refurbished or reconditioned unit and will be covered for the balance of the period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only during the express limited-warranty period for your Product and only in the continental United States, Alaska and Hawaii during such period.

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

* Support program specifics are subject to change without notice.

** InstantExchange warranty service is subject to the availability of refurbished or new replacement

units.

Page 84

Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042 USA

Canon is a registered trademark of Canon Inc.

Page 85

Index

Appendix 70

Before Using the Printer 2

Canon U.S.A., Inc. Limited Warranty - U.S. Only 77 Cleaning

exterior 44 inside 48 protrusions inside the printer 51 roller 44

Ink Lamp

ink level indication on the computer 24 ink level indication on the printer 23

Loading Printing Paper

envelopes 14 Front Tray 12 Rear Tray 10 recommended paper and requirements 5 small-sized paper 16

Media

cannot use 6 specialty 4

Media Type 5

Safety Precautions 74 Specialty Media 4 Specifications

general 72 PictBridge 72

System Requirements 73

Troubleshooting 52 Turning off the Printer 3 Turning on the Printer 2

Nozzle Check Pattern

examining 32 printing 30

Print Head

aligning 38 cleaning 33 deep cleaning 36

Printing from Your Computer 17

Macintosh 18 Windows 17

Printing Photographs Directly from a Compliant

Device 19

PictBridge print settings 21

Replacing Ink Tanks 25

ink status information 23

Routine Maintenance 23

replacing ink tanks 25

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Page 87

Ordering Information

For additional supplies, use the following descriptions and order numbers.

Description Order #

Ink Tanks

PGI-5 Black 0628B002 CLI-8 Cyan 0621B002 CLI-8 Magenta 0622B002 CLI-8 Yellow 0623B002

Canon Specialty Papers

All Occasion Photo Cards (4" x 8"/ 50 sheets) 1029A069 Glossy Photo Paper Credit Card Size (100 sheets) 9157A023 High Resolution Paper (8.5" x 11"/ 100 sheets) 1033A011 Matte Photo Paper (4" x 6"/ 120 sheets) 7981A014 Matte Photo Paper (8.5" x 11"/ 50 sheets) 7981A004 Photo Paper Glossy (4" x 6"/ 50 sheets) 0775B021 Photo Paper Glossy (4" x 6"/ 100 sheets) 0775B022 Photo Paper Glossy (8.5" x 11"/ 50 sheets) 0775B023 Photo Paper Glossy (8.5" x 11"/ 100 sheets) 0775B024 Photo Paper Plus Double Sided (5" x 7"/ 10 sheets) 9981A006 Photo Paper Plus Double Sided (8.5" x 11"/ 10 sheets) 9981A005 Photo Paper Plus Double Sided Album Kit (5" x 7") 0041B005 Photo Paper Plus Double Sided Album Kit (8.5" x 11") 0041B006 Photo Paper Plus Glossy (4" x 6"/ 50 sheets) 7980A012 Photo Paper Plus Glossy (4" x 6"/ 120 sheets) 7980A022 Photo Paper Plus Glossy (5" x 7"/ 20 sheets) 7980A019 Photo Paper Plus Glossy (8.5" x 11"/ 20 sheets) 7980A006 Photo Paper Plus Semi-gloss (4" x 6"/ 50 sheets) 1686B014 Photo Paper Plus Semi-gloss (8" x 10" / 20 sheets) 1686B017 Photo Paper Plus Semi-gloss (8.5" x 11"/ 20 sheets) 1686B020 Photo Paper Pro (4" x 6"/ 20 sheets) 1029A014 Photo Paper Pro (4" x 6"/ 75 sheets) 1029A027 Photo Paper Pro (8" x 10"/ 20 sheets) 1029A059 Photo Paper Pro (8.5" x 11"/ 15 sheets) 1029A004 Photo Paper Pro (8.5" x 11"/ 30 sheets) 1029A028 Photo Stickers (16 stickers/sheet, 5 sheets/pack) 0001C001

Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at www.estore.usa.canon.com.

© 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an

partner, Canon U.S.A., Inc. has determined that this product meets the

ENERGY STAR

guidelines for energy efficiency.

ENERGY STAR

Page 88

The following ink tanks are compatible with this product.

For information on product specifications, please visit our website at www.usa.canon.com

Canon IP3500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Before Using the Printer

Turning the Printer On and Off

Loading Printing Paper

Hints for Handling the Paper Source

Loading Paper

Loading Envelopes

Loading Small-Sized Paper

Printing from Your Computer

Printing with Windows

Printing with Macintosh

Printing Photographs Directly from a Compliant Device

Printing Photographs Directly from a Compliant Device

About PictBridge Print Settings

Routine Maintenance

Replacing an Ink Tank

Keeping the Best Printing Results

When Printing Becomes Faint or Colors Are Incorrect

Printing the Nozzle Check Pattern

Examining the Nozzle Check Pattern

Print Head Cleaning

Print Head Deep Cleaning

Aligning the Print Head

Cleaning Your Printer

Troubleshooting

Cannot Install the Printer Driver

Cannot Connect to Computer Properly

Print Results Not Satisfactory

Printer Does Not Start

Printer Moves But Ink Is Not Ejected

Paper Does Not Feed Properly

Paper Does Not Feed from the Paper Source Specified in the Printer Driver

Paper Jams

ALARM Lamp Flashes Orange

Error Message Appears on the Computer Screen

Error Message Appears on a PictBridge Compliant Device

Appendix

How to Use the Documentation Provided

Reading the On-screen Manuals

Specifications

Safety Precautions

Users in the U.S.A.

Index