CANON imageCLASS M F 260dw Series Rev. 1 PRINTED IN U.S.A.
MF269dw
MF267dw
MF264dw
MANUAL
C an o n
June 6, 2018
1x
1x
Important Notices
Important Notices
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair
of products.
This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does
not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the
need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new
edition of this manual.
The following paragraph does not apply to any countries where such provisions are inconsistent with local law.
Trademarks
The product names and company names used in this manual are the registered trademarks of the individual companies.
Copyright
The copyright of this document belongs to Canon Inc. This document may not be copied, reproduced or translated into another
language, in whole or in part, without the prior consent of Canon Inc.
Copyright CANON INC. 2018
Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.
Explanation of Symbols
The following symbols are used throughout this Service Manual.
SymbolsExplanationSymbolsExplanation
Check.
Check visually.
Remove the claw.
Insert the claw.
1x
1x
1x
1x
1x
1x
1x
1x
Important Notices
SymbolsExplanationSymbolsExplanation
Check a sound.Push the part.
Disconnect the connector.Connect the power cable.
Connect the connector.Disconnect the power cable.
Remove the cable/wire from the
cable guide or wire saddle.
Install the cable/wire to the cable
guide or wire saddle.
Remove the screw.
Install the screw.
Cleaning is needed.Measurement is needed.
The following rules apply throughout this Service Manual:
1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and
mechanical systems with reference to the timing of operation.
In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol, the arrow
indicates the direction of the electric signal.
The expression "turn on the power" means flipping on the power switch, closing the front door, and closing the delivery unit
door, which results in supplying the machine with power.
2. In the digital circuits, '1' is used to indicate that the voltage level of a given signal is "High", while '0' is used to indicate "Low".
(The voltage value, however, differs from circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD
signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked in the field. Therefore, the operations
of the microprocessors used in the machines are not discussed: they are explained in terms of from sensors to the input of
the DC controller PCB and from the output of the DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without notice for product improvement or other purposes, and
major changes will be communicated in the form of Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service
Information bulletins and be able to identify and isolate faults in the machine.
List of Parts....................................................................................................................................... 64
Main Unit............................................................................................................................................68
Since radiation emitted inside this machine is completely confined with protective housings and external covers, the laser beam
cannot escape from the machine during any phase of normal use by users.
Therefore, this machine is classified as a Class 1 laser product under the international standard IEC60825-1 that is regarded as
safe during normal use.
How to Handle the Laser Scanner Unit
This machine is classified as a Class 1 laser product.
However, the laser scanner unit contains source of Class 3B laser beam and exposure to the beam may cause eye injuries.
Therefore, be sure not to disassemble the laser scanner unit. No adjustment can be made to the laser scanner unit in the machine
in the field.
The mark or the warning label shown in the following figure is affixed on the laser scanner unit.
Dieses Gerät ist der Klasse 1 der Laserprodukte zugeordnet.
Allerdings enthält die Laserscannereinheit eine Laserstrahlquelle der Klasse 3B, die Augenschäden verursachen kann, wenn
man in diesen Strahl blickt.
Deshalb darf die Laserscannereinheit nicht zerlegt werden. An der Laserscannereinheit kann keine Justage vor Ort vorgenommen
werden.
Das in dem folgenden Bild dargestellte Kennzeichen bzw. der Warnaufkleber ist auf der Laserscannereinheit angebracht.
Power Supply
• As a general rule, do not use extension cords.
If an extension cord must be used, however, use one for local rated voltage and over, untie the cord binding, and insert the
power plug completely into the extension cord outlet to ensure a firm connection between the power cord and the extension
cord.
CAUTION:
Do not plug multiple cords together to an extension cord. It may cause a fire or electrical shock.
• The socket-outlet shall be installed near the equipment and shall be easily accessible.
2
Safety Precautions
Toner Safety
About Toner
Toner is a nontoxic matter composed of plastic, iron and a trace of pigments.
CAUTION:
Never throw toner in flames to avoid explosion.
Handling Adhered Toner
• Use dry tissue paper to wipe off toner adhered to skin or clothes and wash in water.
• Never use warm water for cleaning up toner to prevent toner particles from being gelated to soak into fibers permanently.
• Toner particles are reactive with vinyl polymers. Avoid contacting these materials.
Notes When Handling a Lithium Battery
Dispose of used batteries according to the instructions.
CAUTION:
Risk of explosion if battery is replaced by an incorrect type.
The following warnings are given to comply with Safety Principles (EN60950-1).
CAUTION:
Wenn mit dem falschen Typ ausgewechselt, besteht Explosionsgefahr.
Gebrauchte Batterien gemäß der Anleitung beseitigen.
Notes Before it Works Serving
• At servicing, be sure to turn OFF the power source according to the specified steps and disconnect the power plug.
• Be sure to disconnect the power plug on a regular basis and remove dust and dirt accumulated around the outlet with dry
cloth.
CAUTION:
Leaving the power plug connected for a long time in an environment having a lot of dust, moisture, or oily smoke will
cause a fire. (Because dust accumulated in the surrounding area will absorb moisture and cause an insulation failure)
3
Safety Precautions
Points to Note at Cleaning
When performing cleaning using organic solvent such as alcohol, be sure to check that the component of solvent is vaporized
completely before assembling.
Notes on Assembly/Disassembly
Follow the items below to assemble/disassemble the device.
1. Disconnect the power plug to avoid any potential dangers during assembling/disassembling works.
2. If not specially instructed, reverse the order of disassembly to reinstall.
3. Ensure to use the right screw type (length, diameter, etc.) at the right position when assembling.
4. To keep electric conduction, binding screws with washers are used to attach the grounding wire and the varistor. Ensure to
use the right screw type when assembling.
5. Unless it is specially needed, do not operate the device with some parts removed.
6. Never remove the paint-locked screws when disassembling.
CAUTION:
English
CAUTION
The fuse may be in the neutral, and that the mains shall be disconnected to de-energize the phase conductors.
German
VORSICHT
Die Sicherung kann sich im Nullleiter befinden und das Hauptnetz muss abgetrennt werden, um die Phasenleiter
stromlos zu machen.
• 11.0 seconds or less (A4), 10.8 seconds or less (LTR)
Copyboard model:
• 8.2 seconds or less (A4), 8.0 seconds or less (LTR)
• 28 pages/min (A4), 30 pages/min (LTR)
At 2-sided printing:
• 17.8 pages/min (A4), 18.4 pages/min (LTR)
GLTRR, G-LGLR, AFLS-R, FLS-R, 16KR, IndianLGLR, F4AR, Index Card (3x5inch), Envelope:
COM10, Monarch, C5, DL, custom paper (width 76.2 to 215.9 mm, length 127.0 x 356.0 mm)
GLTRR, G-LGLR, AFLS-R, FLS-R, 16KR, IndianLGLR, F4AR, Index Card (3x5inch), Envelope:
COM10, Monarch, C5, DL, custom paper (width 76.2 to 215.9 mm, length 127.0 x 356.0 mm)
Plain paper (60 to 80 g/m2): 250 sheets
Plain paper (81 to 90 g/m2): 170 sheets
Heavy paper (91 to 105 g/m2): 170 sheets
Heavy paper (106 to 163 g/m2): 100 sheets
Bond paper: 100 sheets
Recycled paper 100 sheets
Label paper: 100 sheets
Envelope: 10 sheets
Index card: 50 sheets
1 sheet (60 to 163 g/m2)
50 sheets (60 to 80 g/m2)
9
ItemSpecification/Function
Sleep modeAvailable
Allowable environmental temperature range
Allowable environmental humidity range
Rated power supplyRated input voltage
Maximum power consumption 1,080 W or less (120 V), 1,180 W or less (230 V)
Average power consumption
at operation
Average power consumption
at standby
Average power consumption
at sleep mode
Power consumption at Main
Power Switch OFF
Dimensions (width x depth x
height)
WeightHost machine:
10 to 30 deg C
20 to 80 % (Relative humidity; without dew condensation)
110 to 127 V (60 Hz)
220 to 240 V (50/60 Hz)
340 W or less (120 V), 340 W or less (230 V)
Approx. 5.4 W (120 V), approx. 5.7 W (230 V)
ADF model:
• Approx. 0.7 W (120 V), approx. 0.8 W (230 V)
Copyboard model:
• Approx. 0.5 W
0.5 W or less
ADF model:
• Approx. 390 mm x 405 mm x 375 mm
Copyboard model:
• Approx. 390 mm x 405 mm x 327 mm
• Approx. 13.3 kg (DADF model), approx. 12.4 kg (SADF model), approx. 10.8 kg (copyboard model)
Toner Cartridge
• Approx. 0.3 kg (small capacity), approx. 0.3 kg (medium capacity), approx. 0.4 kg (large capacity)
Drum Cartridge
• Approx. 0.2 kg
1. Product Overview
*1: The time from when the power is turned ON to when the basic screen appears. This may vary depending on the usage
conditions and environment of this machine.
*2: The print speed may become lower depending on the settings such as paper type / orientation, and number of sheets
printed.
*3: The actual stack capacity varies depending on the site environment and the type of paper used.
Reader Specifications:
ItemFunction/Method
Original ExposureLED
Scanning of originalIn book mode: Scan by moving the Contact Image Sensor (CIS)
When using the SADF/DADF: Stream scanning of the original with the Contact Image Sensor (CIS) fixed
Scanning resolution600 dpi x 600 dpi
Number of gradations256 gradations
Magnification ratio25 % to 400 %
Horizontal scanning direction: Image processing by the Main Controller PCB
Vertical scanning direction: The speed at which the carriage moves and image processing by the Main
Controller PCB
LensRod lens array
CMOS SensorNumber of lines: 1
Number of pixels: Total 5184 (5126 effective number of pixels)
Max. original reading width: 216 mm
CIS drive controlDrive control by the Reader Motor
Original size detectionNone
10
ADF Specifications (DADF/SADF)
ItemSpecifications
Original pickup methodAuto pickup method
Original setting methodFace up stacking
Original feed mode1-sided, 2-sided
Original typeSheet document
Original sizeDADFSize: A4R/B5R/A5/B6 (landscape)/LGL/LTRR
For 2-sided, A4R/B5R/A5/B6 (landscape) only
• Feed direction: 127 mm to 356 mm
• Width direction: 140 mm to 216 mm
SADFSize: A4R/B5R/A5/B6 (landscape)/LGL/LTRR
• Feed direction: 105 mm to 356 mm
• Width direction: 148 mm to 216 mm
Original weightContinuous
feed
1 sheet
Feed
Paper capacity* (80
g/m2)
Original referenceCenter reference
Original scanning methodStream reading
Mixed paperSame configuration only
Original size detection functionNone
Function to automatically detect document density None
Stamp functionNone
Original feed speed
(at reading)
Original processing
speed (A4)
DADFS size: 50 sheets, L size: 10 sheets
SADFS size: 35 sheets, L size: 10 sheets
100%DADF: 129.34 mm/s
B/WStream reading 300 dpi x 300 dpi
ColorStream reading 300 dpi x 300 dpi
1-Sided documents
2-Sided documents
1-Sided documents
50 g/m2 to 105 g/m
60 g/m2 to 105 g/m
50 g/m2 to 128 g/m
SADF: 113.38 mm/s
• DADF 1-sided: 22 ipm
• DADF 2-sided: 8 ipm
• SADF 1-sided: 20 ipm
• DADF 1-sided: 15 ipm
• DADF 2-sided: 5 ipm
• SADF 1-sided: 15 ipm
2
2
2
1. Product Overview
*:
S size: A4R, B5R, A5R, B6, LTRR, STMTR
L size: LGL
FAX specification
ItemSpecifications
Line UsedPublic Switched Telephone Network (PSTN) *1
Communication ModeSuper G3, G3
Modem speedSuper G3: 33.6 Kbps, G3: 14.4 Kbps
(With automatic fallback function)
Data compression methodMH, MR, MMR
Transmission speedApprox. 3 sec. per page *2
(ECM-MMR, sent from the memory at 33.6 Kbps)
Send/receive memoryMaximum approx. 256 pages*2 (Total pages of transmission/reception)
(Maximum number of fax jobs that can be sent from the memory: 10 jobs/Maximum number of fax jobs
that can be received into the memory: 90 jobs)
11
1. Product Overview
ItemSpecifications
Fax resolution• Normal: 200 x 100 dpi
• Fine: 200 x 200 dpi
• Photo: 200 x 200 dpi
• Superfine: 200 x 400 dpi
Dialing• One-touch keys (4 destinations)
• Coded dialing (100 destinations)
• Group dialing (103 groups)
• Address Book dialing
• Regular dialing (with numeric keys)
• Automatic redialing
• Manual redialing
• Sequential broadcast (114 destinations)
ReceivingAutomatic reception
Remote reception by telephone (Default ID: 25)
Reports• TX Result Report
• Transmission management report (auto output every 40 destinations)
• RX Result Report
Number DisplayNot supported
Telephone TypeHandset (Optional)
External phone / Answering machine / Data modem
*1: The Public Switched Telephone Network currently supports 28.8 Kbps modem speed or lower. Note that speeds can vary
depending on the telephone line conditions.
*2: Based on ITU-T (ITU Telecommunication Standardization Sector) Standard Chart No. 1, MMR standard mode.
Paper Type
Type of paperPaper settings in this machine
Plain
Recycled
Heavy paper
Bond paper
Label paper-Labels
EnvelopeCOM10, Monarch, C5, DLEnvelope
2
60 g/m
61 to 70 g/m
71 to 89 g/m
71 to 89 g/m
90 to 105 g/m
106 to 120 g/m
121 to 163 g/m
121 to 163 g/m
60 to 104 g/m
105 to 163 g/m
COM10, Monarch, C5, DLEnvelope H *2
2
2
2
2
2
2
2
2
2
Plain L2
Plain L
Plain
Recycled
Heavy 1
Heavy 2
Heavy 3
Heavy 4* 1
Bond 1
Bond 2
*1: Use this type when fixing performance is poor with heavy paper 3 or when using linen paper.
*2: Use this type when fixing performance is poor with envelope or when using linen envelope.
Paper Size
(Yes: Pickup possible, -: Pickup not possible)
SizeFeeding direction (mm)Width direction (mm)Pickup position
Pickup trayMulti-Purpose tray
A4R297.0210.0YesYes
B5R257.0182.0YesYes
A5R210.0148.0YesYes
A5148.0210.0YesYes
A6148.0105.0YesYes
12
SizeFeeding direction (mm)Width direction (mm)Pickup position
Pickup trayMulti-Purpose tray
LGL355.6215.9YesYes
LTRR279.4215.9YesYes
STMTR215.9139.7YesYes
EXECR266.7184.1YesYes
OFFICIO317.5215.9YesYes
B-OFFICIO355.0215.9YesYes
M-OFFICIO341.0215.9YesYes
G-LTR266.7203.2YesYes
G-LGL330.2203.2YesYes
AFLS337.0206.0YesYes
FLS330.2215.9YesYes
16KR270.0195.0YesYes
Indian LGL345.0215.0YesYes
F4A342.9215.9YesYes
Index
Card(3x5inch
)
Envelope No.
10 (COM10)
Envelope
Monarch
Envelope C5 229.0162.0YesYes
Envelope DL 220.0110.0YesYes
Custom127.0 to 355.676.2 to 215.9YesYes
127.076.2YesYes
241.3104.7YesYes
190.598.4YesYes
1. Product Overview
13
Parts Name
[10]
[11]
[12]
[13]
[14]
[1]
[2]
[3]
[4]
[5]
[6]
[7]
[8]
[9]
[13]
[6]
External view
■ Front side of the machine
< ADF model >
1. Product Overview
No.Name
[1]Original Pickup Tray
[2]Original Guide
[3]Feeder Cover
[4]Control Panel
[5]Delivery Tray
[6]Handle for carrying
[7]Power Switch
[8]Document Delivery Tray
[9]Delivery Stopper
[10]Pickup Tray
[11]Front Cover
[12]Original Read Area
[13]Ventilation hole
[14]Copyboard Glass
< Copyboard model >
14
[7]
[8]
[9]
[10]
[1]
[2]
[3]
[4]
[5]
[6]
[9]
[4]
1. Product Overview
No.Name
[1]Copyboard cover
[2]Control Panel
[3]Delivery Tray
[4]Handle for carrying
[5]Power Switch
[6]Delivery Stopper
[7]Pickup Tray
[8]Front Cover
[9]Ventilation hole
[10]Copyboard Glass
15
■ Rear side of the machine
[1]
[2]
[3]
[4]
[5]
[6]
[7]
[1]
[2]
[4]
[3]
< ADF model >
No.Name
[1]Rear Cover
[2]Rating name plate label
[3]USB port
[4]LAN Port
[5]Power Socket
[6]
[7]
*1
*1
External phone terminal
Phone line terminal
1. Product Overview
*1: FAX model only
< Copyboard model >
No.Name
[1]Rear Cover
[2]Rating name plate label
[3]USB port
[4]Power Socket
16
■ Inside of the host machine
3
[1]
[2]
[3]
[4]
[4]
[4]
[4]
[5]
[3][1][2]
No.Name
[1]Toner Cover
[2]Delivery Guide
[3]Multi-purpose Tray
[4]Paper Guide
1. Product Overview
Cross Section View
■ DADF
No.Name
[1]Separation Roller
[2]Pickup Roller
[3]Separation Pad
[4]Delivery Roller
[5]Feed Roller
17
■ SADF
[4]
[5]
[3][1][2]
[1]
No.Name
[1]Separation Roller
[2]Pickup Roller
[3]Separation Pad
[4]Delivery Roller
[5]Feed Roller
■ Reader
1. Product Overview
No.Name
[1]Contact Image Sensor
18
■ Printer
[8]
[10]
[11][12]
[9]
[3]
[1][2]
[6]
[7]
[4] [5]
1. Product Overview
No.Name
[1]Transfer Roller
[2]Pressure Roller
[3]Fixing Film Unit
[4]Delivery Roller
[5]Drum Cartridge
[6]Photosensitive Drum
[7]Toner Cartridge
[8]Laser Scanner Unit
[9]Pickup Roller
[10]Separation Pad
[11]Feed Roller
[12]Duplex Roller
19
[5]
[1]
[10]
[15]
[6]
[14]
[7]
[9]
[3]
[13]
[8]
[4]
[12][11]
[2]
1. Product Overview
Control Panel
■ Touch Panel Model
No.Key / LED nameFunction
[1][Home] keyPress to return to the home screen.
[2]DisplayDisplays a message or operation status. Displays menu, selected item, texts, numbers and other
information when changing settings. Operation is performed by tapping the touch panel.
[3][Reset] keyPress to reset the settings (to change the settings of copy/scan/fax to standard mode).
[4]Numeric keyPress to enter the number of copies, zoom value and the names and numbers of address book.
[5][Stop] keyPress to stop a job.
[6][Energy Saver] keyPress to manually enter/recover from energy saver mode.
• Off: In normal machine operation
• On (Green): In energy saving mode
[7][Quiet mode] keyPress to switch On / Off of the quiet mode.
• Off: In normal machine operation
• On (Green): In quiet mode
[8]Error LEDIndicates Error status
• Off: No Error
• On (Orange): When an error that cannot be recovered by the user (service call) occurs
• Blinking (Orange): When an error that can be recovered by the user (such as paper jam, no
paper, etc.) occurs
* On status overrides Blinking status when the both occur simultaneously.
[9]Processing/Data LED Indicates Job status
• Off: No Job
• On (Green): Job waiting
• Blinking (Green): Job being executed
* On status overrides Blinking status when the both occur simultaneously.
[10][Start] keyPress to start a job.
[11][Symbols] keyPress to enter symbols.
[12][Tone] keyUse to send the tone signal from the dial line.
[13][Clear] keyPress to clear numbers such as number of copies, or text.
[14][Back] keyPress to return to the screen one layer above.
[15][Status Monitor] keyPress to check the status of printing, copying, scanning and outputting the Report.
20
■ 5-line Control Panel Model
[20]
[2]
[19]
[1]
[8]
[3]
[18]
[22]
[17]
[21]
[9]
[16]
[6]
[10]
[5]
[13]
[7]
[11]
[12][15] [14]
[4]
No.Key / LED nameFunction
[1][Menu] keyPress to make various registrations and product settings.
[2][Copy / Scan] keyPress to switch Copy mode and Scan mode.
[3][ID Card Copy] keyPress to copy the front and back of a card onto the same side of a sheet of paper.
[4]DisplayDisplays a message or operation status. Displays menu, selected item, texts, numbers
[5]Directional KeysPress to search setting items, increase / decrease input values, adjust setting values, etc.
[6][Reset] keyPress to reset the settings back to the standard mode settings.
[7][OK] keyPress to apply settings for functions and modes.
[8]Numeric keysPress to enter the number of copies, zoom values and text.
[9][Stop] keyPress to stop a job.
[10][Energy Saver] keyPress to manually enter/recover from energy saver mode.
[11][Scan -> PC] keyPress to store the scanned data to the registered PC.
[12][Paper Save Copy] keyPress to set 2 on 1 1-Sided > 2-Sided, 4 on 1 1-Sided > 2-Sided, 2 on 1 1-Sided > 1-sided,
[13][Quiet mode] keyPress to switch On / Off of the quiet mode.
[14]Error LEDIndicates Error status
[15]Processing/Data LEDIndicates Job status
[16][Start] keyPress to start a job.
[17][Symbols] keyPress to enter symbols.
[18][*] keyUse to send the tone signal from the dial line.
[19][Clear] keyPress to clear numbers such as number of copies, or text.
[20][Back] keyPress to return to the screen one layer above.
[21][Status Monitor] keyPress to check the status of printing, copying and outputting the Report.
[22][Paper Settings] keyPress to make paper settings.
1. Product Overview
and other information when changing settings.
• Off: In normal machine operation
• On (Green): In energy saving mode
4 on 1 1-Sided > 1-sided.
• Off: In normal machine operation
• On (Green): In quiet mode
• Off: No Error
• On (Orange): When an error that cannot be recovered by the user (service call) occurs
• Blinking (Orange): When an error that can be recovered by the user (such as paper
jam, no paper, etc.) occurs
* On status overrides Blinking status when the both occur simultaneously.
• Off: No Job
• On (Green): Job waiting
• Blinking (Green): Job being executed
* On status overrides Blinking status when the both occur simultaneously.